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VACATION PROGRAM Vacation Program Dear Member Vacation Program - VACATION PROGRAM - VACATION H10 PREMIUM H10 Premium Customer Service USA 1 866 964 0125 Canada 1866 940 5726 USA & Canada 011 800 4773 6486 Mexico 01 800 410 6292 [email protected] Dear Member, It is a great pleasure to present to you H10 Premium, the vacation exchange program by H10 Hotels, the best way to enjoy our hotels with all comforts and services for you and your family. H10 Premium offers you a selection of our best’s establishments at Riviera Maya and Dominican Republic, in the Caribbean, and Canary Islands and Costa del Sol, in Spain. These hotels are sea front, with various gastronomic choices and the best attentive service to make the most of your stay. Our 30 years of experience as hoteliers is the best guarantee to enjoy the holidays you have always dreamt of. We hope to see you soon enjoying your holidays in H10 Hotels. Yours faithfully, Jordi Espelt Managing Director of H10 Hotels Estimado Socio, Nos complace presentarle H10 Premium, el programa de intercambio vacacional de H10 Hotels, diseñado para que usted y su familia puedan disfrutar de nuestros hoteles con las máximas comodidades y servicios. Con H10 Premium le proponemos una selección de nuestros mejores establecimientos en Riviera Maya y República Dominicana, en el Caribe, y las Islas Canarias y la Costa del Sol, en España. Todos ellos ubicados en primera línea de mar, con una variada oferta gastronómica y un atento servicio para que su estancia entre nosotros sea inolvidable. Nuestros 30 años de experiencia como hoteleros es la mejor garantía para disfrutar de las vacaciones con las que siempre había soñado. Esperamos verle pronto disfrutando de sus vacaciones en H10 Hotels. Atentamente, Jordi Espelt Consejero Delegado de H10 Hotels Jordi Espelt Josep Espelt Managing Director Chairman Consejero Delegado Presidente www.h10hotels.com 700 H10 Premium is a Vacation Program specifically designed to offer you unforgettable vacations. This program is supported by almost 30 years of experience of H10 Hotels, a company which has locations in strategic destinations around the world, cares for every detail and is constantly updating the hotel’s facilities to make your stay unique. With the intention to keep offering quality services, and to guarantee you an extraordinary stay, H10 Hotels has developed an internal quality assurance program aptly named, H10 Quality, which also holds external certifications of quality, such as the Q of Tourist Quality, the ISO/9001-2000 granted by AENOR and the membership of UNESCO’s Biosphere Hotels. As a member of H10 Premium, you will receive our special attention and benefit from our high level of services offered by H10 Hotels. While visiting our locations in the Caribbean and Europe you will be able to take pleasure in moments of rest, comfort, luxury, relaxation, fun, and all that you are looking for. H10 Hotels, where everything is done with you in mind. H10 Premium es el programa vacacional diseñado para que usted disfrute de unas vacaciones inolvidables. Este programa está respaldado por los casi 30 años de experiencia de H10 Hotels, una compañía que cuenta con hoteles en los mejores destinos del mundo y que, además, cuida cada detalle y renueva de forma constante sus instalaciones para que sus estancias sean únicas. Y para garantizar un servicio de calidad, y como muestra del interés por la satisfacción de todos los clientes, H10 Hotels ha desarrollado el programa de calidad interno H10 Quality, y cuenta con certificaciones de calidad externas como la Q de Calidad Turística, la ISO/9001-2000 que otorga AENOR o la Biosphere Hotels concedida por la UNESCO. De esta manera usted, como miembro de H10 Premium, recibirá una atención especial y se beneficiará de la calidad de todos los servicios de H10 Hotels. Porque en nuestros hoteles ubicados en el Caribe y en Europa disfrutará del mejor descanso, confort, lujo, relax y diversión que se pueda imaginar. H10 Hotels, hoteles que se mueven pensando en ti. 9 Index Índice H10 Premium Benefits 12 MEXICO & DOMINICAN REPUBLIC 32 Beneficios H10 Premium Ocean Coral&Turquesa 34-35 H10 Premium Customer Service 14 Centro de Atención al Cliente H10 Premium Ocean Maya 36-37 Ocean Blue&Sand 38-39 Club H10 16 Club H10 SPAIN 40 External Exchange 18 Intercambio Externo H10 Costa Adeje Palace 42-43 Privilege Service 20 H10 Las Palmeras 44-45 Servicio Privilege H10 Rubicón Palace 46-47 22 Health and Beauty Hotels H10 Lanzarote Gardens 48-49 Hoteles de Salud y Belleza H10 Tindaya 50-51 Hotels for Conventions and Celebrations 23 Hoteles para Convenciones y Celebraciones H10 Playa Esmeralda 52-53 Sports Hotels 24 H10 Estepona Palace 56-57 Hoteles de Deportes Golf Hotels 25 H10 Hotels around the world 58 Hoteles de Golf H10 Hotels en el mundo Honeymooner’s Hotels 26 Icons meaning 59 Hoteles de Luna de Miel Significado de los pictogramas Themed Restaurants 27 Restaurantes Temáticos Family Hotels 28 Hoteles Familiares All Inclusive Hotels 29 Hoteles con Todo Incluido H10 Premium Hotels around the world 30 Hoteles H10 Premium en el mundo 11 H10 Premium Benefits Beneficios H10 Premium The H10 Premium membership is full of alternatives Como socio de H10 Premium disfrutará de múltiples • Internal international H10 Premium exchange and advantages. posibilidades y ventajas. without cost Thanks to the “floating” weeks Premium System you Gracias al sistema Premium de semanas “flotantes”, • Exclusive rates and amazing All Inclusive programs have the posibility to choose the week of the year tiene la posibilidad de elegir la semana del año y • Special attention and VIP services and destination that fulfills your travel requirements. el destino que mejor le convenga de acuerdo a sus • H10 Premium discounts in hotel stores, spa, You will be able to choose any of our H10 Premium necesidades de viaje. restaurants and activities destinations or even travel to any of the H10 non- Además, usted podrá elegir entre cualquiera de nuestros • H10 Premium Customer Service affiliated hotels. destinos H10 Premium o incluso viajar a cualquiera de • Maximum booking flexibility As an additional benefit to the weeks acquired in H10 los establecimientos de H10 Hotels no incorporados. • Guest certificates without cost Premium, your membership will give you the possibility Como beneficio adicional a las semanas adquiridas en • Access to H10 Hotels in Europe with special to obtain discounts and exclusive rates for reservations H10 Premium, también podrá obtener tarifas exclusivas promotions at the rest of our H10 Hotels establishments, located y descuentos para realizar reservas en los demás • Club H10 program automatic subscription in the most important vacation destinations and major establecimientos de H10 Hotels ubicados en los más • External exchange with RCI cities in Europe. importantes destinos vacacionales y principales ciudades de • Acces to the Privilege Service benefit It’s simple, just decide when and where you want to Europa. • Best rate guarantee travel and start enjoying the benefits that the H10 Simplemente decida cuándo y dónde quiere viajar y • And much more... Premium membership has to offer you. comience a disfrutar de los beneficios que le ofrece ser miembro de H10 Premium. • Intercambio interno internacional H10 Premium sin coste • Tarifas exclusivas e increíbles programas Todo Incluido • Atenciones y servicios VIP • Descuentos en tiendas, spa, restaurantes y actividades de los hoteles • Centro de Atención al Cliente H10 Premium • Máxima flexibilidad en reservas • Certificados de invitado sin coste • Acceso a H10 Hotels en Europa con promociones especiales • Inscripción automática al Club H10 • Intercambios externos con RCI • Acceso a los beneficios del Servicio Privilege • Mejor precio garantizado • Y muchas más ventajas... 13 H10 Premium Customer Service Centro de Atención al Cliente H10 Premium Paradise is just one call away. Our professional El paraíso se encuentra a tan sólo una llamada de For this reason, we have put at your service our toll customer service team will always be available to teléfono. Nuestro equipo de profesionales del Centro free numbers: help you plan the best way to take advantage of your de Atención al Cliente le ayudará en todo momento a H10 Premium Customer Service vacations or business trips. planear la mejor manera de aprovechar al máximo sus From USA 1 866 964-0125 To our H10 Premium Customer Service the most vacaciones o viajes de negocio. From Canada 1 866 940-5726 important thing is: You. That is the reason we will En nuestro Centro de Atención al Cliente H10 Premium From USA & Canada 011 800 4773 6486 always be happy to assist you with your reservations usted es lo más importante, por lo que le ayudaremos From México 01 800 410-6292 for H10 Premium or H10 Hotels destinations, by amablemente a realizar reservas en destinos H10 providing you with information about the membership Premium o H10 Hotels, facilitarle información sobre Remember to have your contract number ready to or destinations; help you take advantage of the H10 Premium o los diferentes destinos, tener acceso identify you as a member of the program. promotions and discounts, or any other of your a las promociones y descuentos del programa o valuable requests always in a fast and easy way. cualquier otra duda que tenga, siempre de forma fácil From Other Countries (353) 1 640 1876 y rápida. Or send us an e-mail at: [email protected] Wait no more and start using the benefits of your membership today. Para ello ponemos a su disposición nuestras líneas telefónicas gratuitas: Centro de Atención al Cliente H10 Premium Desde Estados Unidos 1 866 964-0125 Desde Canadá 1 866 940-5726 Desde Estados Unidos & Canadá 011 800 4773 6486 Desde México 01 800 410-6292 Recuerde tener su número de contrato a mano para poder identificarse como miembro del programa.
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