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August 2012 Volume 59 Number 3 HELPDESK ENCOUNTERS WITH NONNATIVE SPEAKERS n INSTRUCTIONAL VIDEO n ACADEMIC CERTIFICATES n GRANT WRITING d2h_intercom_science_0512.qxd 5/8/2012 3:55 PM Page 1 ©2012 ComponentOne LLC. All rights reserved. All products and brand names are trademarks and/or registered marks of their respective holders. President Directors Alan Houser Bernard Aschwanden Ray Gallon Vice President Rich Maggiani Nicoletta A. Bleiel Tricia Spayer Secretary Alyssa Fox Treasurer Aiessa Moyna Immediate Past President Hillary Hart What is a technical communicator? Technical communicators develop and design instructional and informational tools needed to ensure safe, appropriate, and effective use of science and technology, intellectual property, and manufactured products and services. Technical communicators combine multimedia knowledge and strong communication skills with technical expertise to provide education across the entire spectrum of users’ abilities, technical experience, and visual and auditory capabilities. For more information visit www.stc.org/story/tc_tw.asp. The Society for Technical Communication is the largest association of technical communicators in the world. STC is currently classifying the Body of Knowledge for the field and communicating the value of technical communication. Its volunteer leadership continues to work with government bodies and standards organizations to increase awareness and accurate perception of technical communication. Membership is open to all with an interest in technical communication. Visit the STC Web site (www.stc.org) for details on membership categories, fees, and benefits. INDEX TO ADVERTISERS ADVERTISER TELEPHONE/FAX EMAIL/URL PAGE Doc-To-Help +1 (800) 858-2739/+1 (412) 681-4384 [email protected] C2 www.doctohelp.com Northeastern University +1 (877) 668-7727 http://pages.northeastern.edu/technical Net-Translators +1 (800) 320-1020/ +44-20-3393-8385/ www.net-translators.com 264 +972-3-5338633 Adobe Systems +91 120 2444711/ +91 120 2537681 [email protected] C3 www.adobe.com/products/ technicalcommunicationsuite.html MadCap Software +1 (858) 320-0387 / +1 (858) 320-0338 [email protected] C4 www.madcapsoftware.com EDITOR-IN-CHIEF AVON J. MURPHY DESIGN AND LAYOUT MENNO DE JONG Murphy Editing and Writing Services CONTENT WORX University of Twente [email protected] 1050 30th Street, NW [email protected] Washington, DC 20007 JANICE (GINNY) REDISH +1 (202) 465-8150 JACKIE DAMRAU Redish & Associates, Inc. Associate Editor, Book Reviews [email protected] ADVERTISING REPRESENTATIVE [email protected] Stacey O’Donnell CAROLYN RUDE Business Development Manager LYN GATTIS Virginia Tech Society for Technical Communication Associate Editor, Recent & Relevant [email protected] 9401 Lee Highway, Suite 300 [email protected] Fairfax, VA 22031-1803, USA KAREN A. SCHRIVER Direct: +1 (571) 366-1915 EDITORIAL ADVISORY BOARD KSA Communication Design & Research Fax: +1 (703) 522-2075 [email protected] THOMAS BARKER [email protected] Texas Tech University SHERRY G. 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CHANGES OF ADDRESS AND CORRESPONDENCE: Notification of change of address for both STC members and nonmember subscribers should be sent to the STC office. Nonmember subscription rates (print version): $400 USD per year, $415 USD in Canada, ($435 USD overseas). Individual issues may be purchased from the Society office for $40 while supplies last. Distill complex ideas into succinct messages Earn your Master of Science in Technical Communication A proliferation of new technologies and applications has heightened the call for professionals who can communicate complex technical ideas—succinctly and articulately. In response, Northeastern University’s College of Professional Services offers the Master of Science in Technical Communication. This 100% online master’s degree is designed to enhance your technical communication skills and provide you with a foundation for applying those skills across a variety of audiences and contexts. Interested in learning more? Visit http://pages.northeastern.edu/technical or call 1.877.668.7727 • 100% Online • Rolling Admissions • Multiple Start Dates VOLUME 59, NUMBER 3 August 2012 ISSN 0049-3155 AUGUST 2012 Volume 59, Number 3 59, Number Volume August 2012 ARTICLES Volume 59 Number 3 APPLIED RESEARCH Technical HELPDESK ENCOUNTERS COMMUNICATION WITH NONNATIVE SPEAKERS 179 • Not That Button but the Other: Communication Technical of the Society for Journal Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers Ardion Beldad & Michaël Steehouder n INSTRUCTIONAL VIDEO August 2012 n ACADEMIC CERTIFICATES n GRANT WRITING APPLIED RESEARCH TechCommAug3rdQrt.indd 1 8/21/12 12:50 PM DEPARTMENTS 195 New Modes of Help: Best Practices for 177 EDITORIAL Instructional Video The World of Intriguing and Beautiful Instructions Jason Swarts Menno D.T. de Jong, Editor 238 BOOK REVIEWS APPLIED RESEARCH Jackie Damrau, Editor 207 Current Overview of Academic ONLINE ONLY Certificates in Technical and Professional TECHCOMM.STC.ORG Communication in the United States E36 RECENT & Relevant Lyn Gattis, Editor Lisa Meloncon Tutorial 223 Modality Approach to Successful Grant Writing Karina Stokes STC OFFICE 9401 Lee Highway Suite 300 Fairfax, VA 22031-1803 +1 (703) 522-4114 Fax +1 (703) 522-2075 INSTRUCTIONS FOR AUTHORS About the Journal not been published before, and that the Microsoft Word files are preferred. If you use another word processor, a Rich Text Technical Communication is a peer-reviewed, manuscript is not under review elsewhere. quarterly journal published by the Society When using previously published Format (RTF) file is also acceptable. Organize your manuscript as follows: for Technical Communication (STC). materials (for example, images or text • Page 1: Cover page – Title of the It is aimed at an audience of technical excerpts), authors are responsible for manuscript, a running head, and the communication practitioners and academics. obtaining the permissions needed to reprint names, affiliations, and contact info The journal’s goal is to contribute to the copyrighted materials. of all authors body of knowledge of the field of technical The typical article length is between communication from a multidisciplinary 5,000 and 8,000 words. 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    Revista de la Asociación Española de Estudios Anglo-Norteamericanos Vol. 39, núm. 2 Diciembre 2017 39.2 (December 2017) 39.2 (Diciembre 2017) EDITORS Dirección General Editor: Juan Camilo Conde Silvestre Universidad de Murcia Managing Editor: Laura Esteban Segura Universidad de Málaga Book Reviews Editor: Javier Calle Martín Universidad de Málaga Copy Editors Nila Vázquez Javier Ruano García Universidad de Murcia Universidad de Salamanca EDITORIAL BOARD Consejo de Redacción BOARD OF ADVISORS Consejo Asesor Catherine Belsey Juan M. Hernández-Campoy University of Swansea Universidad de Murcia Celestino Deleyto Pilar Hidalgo Universidad de Zaragoza Universidad de Málaga Angela Downing John McLeod Universidad Complutense de Madrid University of Leeds Dirk Geeraerts Carmen Muñoz Lahoz University of Leuven Universidad de Barcelona Lawrence Grossberg Susanne Opfermann University of North Carolina Goethe-Universität Frankfurt BOARD OF REFEREES Consejo Científico y Evaluador Carlos ACUÑA FARIÑA José Francisco FERNÁNDEZ Daniel KATZ Universidade de Santiago de Compostela Universidad de Almería University of Warwick Mauricio D. AGUILERA LINDE Vita FORTUNATI Jean-Jacques LECERCLE Universidad de Granada Università di Bologna Université Paris Nanterre Mireia ARAGAY Pedro A. FUERTES OLIVERA Marta Sofía LÓPEZ RODRÍGUEZ Universitat de Barcelona Universidad de Valladolid Universidad de León Anita AUER Mar GALLEGO DURÁN Joanne MADIN VIERA PAISANA University of Lausanne Universidad de Huelva Universidade do Minho María del Mar AZCONA MONTOLIU Geetha GANAPATHY-DORÉ
  • Writing and Reading Dutch Scientific English

    Writing and Reading Dutch Scientific English

    Culture and conventions: writing and reading Dutch scientific English Published by LOT phone: +31 30 253 6006 Trans 10 fax: +31 30 253 6000 3512 JK Utrecht e-mail: [email protected] The Netherlands http://wwwlot.let.uu.nl ISBN 90-76864-20-9 NUGI 941 Copyright © 2002 Joy Burrough-Boenisch. All rights reserved. Acknowledgments Many people helped and inspired. Alas, I cannot name all. When I was hatching the idea of this research, Mike Hannay of the Vrije Universiteit (Amsterdam) was encouraging. Marinel Gerritsen and Kees de Bot of Nijmegen University took me on as an external doctoral (i.e. PhD-equivalent) candidate (in the Netherlands, a person with a Dutch first degree (doctorandus) or its equivalent (a Master’s degree) may do such research, providing they find a university professor willing to be their supervisor). In our regular meetings, which proved to be practicals in intercultural communication, Kees and Marinel inculcated me into applied linguistics and the mores of Dutch academic research. Frans van der Slik of the Department of Applied Linguistics patiently helped me with the statistics. The empirical studies reported in this thesis were possible thanks to the support and participation of colleagues from EASE (European Association of Science Editors), SENSE (the Society of English-Native-Speaking Editors), the now defunct WERK (Wetenschappelijk Redacteurenkring) and the Dutch Network of the Institute of Translation and Interpreting. Lindsay Haddon (Journal of Ecology), Hans de Kroon (Ecology), Pehr Enckell (Oikos), Pierre Chirac (Revue Prescrire), Frances Luttikhuizen (University of Barcelona), Frank Berendse (Wageningen University), Marinus Werger (Utrecht University) and Jan van Groenendael (Nijmegen University) helped me recruit the biology reviewers for the reception study.