Caregivers’ Guide
Local and Regional Resources for Caregivers in the Centre-du-Québec
Introduction & Acknowledgements
Welcome to the concise caregivers’ guide to local and regional resources for caregivers in the Centre-du-Québec. This guide was produced by the Centre for Access to Services in English (CASE) for caregivers residing in the Centre- du-Québec region.
At CASE, we are conscious of the lack of resources available to caregivers in English. The aim of this document is meant to be a first step in guiding you to the help you are seeking. It will provide you with information in English to begin navigating your caregiving pathway. Not all services listed in the guide are provided in English in the Centre-du-Québec region. If at any time you are lost in the navigation process or at your wits’ end, please call the L’APPUI care givers support line, or the CASE-MCQ Liaison Agent for your region.
We would like to thank L’APPUI Centre-du-Québec and the CIUSSS MCQ for their financial assistance in producing this guide.
Printed in Drummondville June 2020
i Centre for Access to Services in English, Mauricie and Centre-du-Québec
https://www.casemcq.com
CASE-MCQ is a not-for-profit community organization dedicated to supporting the English-speaking community of the Mauricie and Centre-du-Québec region. Along with community programs and activities, we provide referrals, liaison services and occasional translation help. We offer assistance in navigating the healthcare system, with the aim of making health and social services more accessible to English speakers. Visit our website to access national resources for caregivers as well as other information and tools regarding health and social services, such as helplines and a list of walk-in clinics in the region.
Tel: 1 833-850-5560 819-850-5560
ii Table of Contents
Caregivers In Québec Page 1 Am I A Caregiver? Page 1 Issues For Caregivers Page 1 Where Can I Go For Help? Page 2
Online Services: L’APPUI Page 2 Educaloi Page 3 CIUSSSMCQ Page 3 The Alzheimer’s Society Page 4
Telephone Services: L’APPUI Page 5 Info-Santé 811 Page 5 The Alzheimer’s Society Page 6
In-Person Services: CAB Drummondville Page 7 Carrefour D’EntraideBénévoleVictoriaville Page 8 LogiSoutien Page 8 BRIA Page 9 APAAE Page 10 APPAD Page 10
iii CLSCs Pages 11, 12 Hospitals Page 13
Disclaimer Page 13
iv Caregivers’ Guide Caregivers In Québec
The Institut de la Statistique du Québec states that as of 2015 as many as a quarter of the population of Québec were caregivers, the majority being female, for people with long-term health complications. The recipient of the care is most often a family member. The reason for needing care varies between chronic illness, disability, and difficulties related to aging. Of those providing care to family members, greater than one third act as a caregiver to more than one person.
Am I A Caregiver?
The title of ‘caregiver’ is inclusive of any person who provides either regular or occasional care to a person needing assistance with health, social or other needs, whether it be a family member or a friend. Hours dedicated to caregiving can range dramatically, varying from a few hours per week, to hours equivalent to full-time work or even more. Due to the nature of the role, caregivers are often providing care at all hours of the day and commonly within their home environment. This means that caregivers do not easily get the opportunity to “switch off” from work. For this reason, caregiving can be an extremely strenuous and consuming role.
Issues For Caregivers
Caregivers are exposed to a multitude of difficulties, whether it is juggling work and care responsibilities, the need for respite care or financial or legal assistance. They may also be experiencing fatigue and even suffering from guilt. Such difficulties can be exacerbated for English-speaking caregivers living in a predominately French-speaking region. There are extensive resources in Québec to offer assistance to caregivers, but it can be difficult to find a specific resource best suited to you or your loved one, and available in your language.
1 Online Services So, Where Can I Go For Help?
This booklet is a referral guide to help English speaking caregivers in the Centre-du-Québec region to find local resources. For convenience, it has been broken down into the following categories: online, telephone, and in-person services.
Online services
L’APPUI www.lappui.org/en
L’APPUI is an organization that supports caregivers with regional offices across Québec. On the website homepage under “Practical Tips” you’ll find numerous caregiver guides in English. L’APPUI also offers a wide-ranging referral system specific to this region. While there is an English-language support line, an English speaker may not always be available in the regional offices of the Maurice and the Centre-du-Québec. The “Resource Directory, located under the “Find Resources” tab on the homepage, includes information regarding: • respite services • information and documentation advice • training activities • support • legal and tax assistance • home care • transportation • accommodation facilities
2 Online Services Educaloi https://www.educaloi.qc.ca/en
Éducaloi specialises in providing detailed information on a range of legal topics relevant to caregivers. From their homepage, select “Web Guides,” followed by “Caregivers: Practical Legal Tools” to find guides covering: • caregiver rights when balancing work and caregiving • legal health care issues related to consent and medical records • navigating the health and social services network, including complaints about accessing services in English within Québec • advice regarding wills, power of attorney, insurance, organ donation, funeral arrangements, legal protection for vulnerable people, and housing issues.
Éducaloi also offers printable versions of their guides and pamphlets for many of the above-mentioned legal issues concerning caregivers. Hard copies are available at the CASE office.
Integrated University Health and Social Services Centre CIUSSS MCQ ciusssmcq.ca/nous-joindre/english
In Québec, an integrated university health and social services centre (a Centre integer universitaire de santé et de services sociaux (CIUSSS)), along with its area network partners (réseau territorial de services (RTS)), is responsible for improving and maintaining the health of the population it serves. The CIUSSS MCQ is currently creating a homepage in English on its website which will include translation of some, but not all, of the website information. There is a useful tool on the homepage under the “Contact Us” section where you’ll find
3 Online Services each medical clinic, CLSC, hospital, and health-related centre in the Mauricie and Centre-du-Québec region listed, alongside a locating function to find nearby facilities.
Société Alzheimer Centre-du-Québec
For English visit the national website: Alzheimers.ca
The local Alzheimer’s Society exists to provide support to those living with Alzheimer’s disease and other related disorders, as well as their caregivers and family members. The Alzheimer’s Society of Centre-du-Québec is located in Drummondville. Visit the “Our Services” section of their website to view information about permanent accommodation, structured activities provided at the Day Center in Drummondville, support for patients and caregivers, ways to keep a caregiving home environment safe, educational training about Alzheimer’s and related diseases, and various other resources for patients and caregivers. Support services are not offered in English. However, if you need help with translation, don’t hesitate to contact CASE.
4 Telephone Services Telephone Services
L’APPUI
L’APPUI operates a free and confidential caregiver support telephone line for caregivers of older adults, as well as friends and family, practitioners and health care professionals. Caregivers are encouraged to call the support line for phone consultations, general information, and referral services specific to their region. However, an English speaker may not always be available in the regional offices of the Maurice and the Centre-du- Québec.
Tel: (855) 852 7784 Email: [email protected] Operating Hours: Monday – Sunday, 8 a.m. – 8 p.m.
*For assistance outside of office hours, call Info-Santé by dialling 811. Choose option 1 for speaking with a qualified nurse, or option 2 for speaking with a social worker*
5 Telephone Services Société Alzheimer Centre-du-Québec
While this is a valuable resource in the region, it is important to note that the Société Alzheimer Centre-du-Québec is tailored specifically towards assisting people living with Alzheimer’s and related diseases, and their caregivers. Caregivers can contact the Alzheimer’s Society for information regarding local support groups and programs. To speak with a caregiver counsellor, call the following numbers:
Drummondville – (819) 474-3666 Victoriaville – (819) 604-7711
The Alzheimer’s Society in Drummondville also houses a Day Centre where people with Alzheimer’s or related diseases are invited to partake in free structured activities, with the option to pay for lunch and transportation. Participation is by appointment only through the respite coordinator at (819) 474 1160. The same point of contact may also be used to organize free respite services for at-home caregivers, for between 3-12 hours per week.
Société Alzheimer Centre-du-Québec 880 rue Côté, Drummondville J2C 4Z7 Tel: (819) 474-3666 Email: [email protected] Website: alzheimer.ca/fr/centreduquebec Operating Hours: Monday – Friday, 8 a.m. – 4 p.m. Note: Services are not necessarily available in English
6 In-Person Services In-person services Centre D’Action Bénévole Drummondville
Centre D’Action Bénévole (CAB) Drummondville is a volunteer centre offering services within the Drummondville regional county municipality. For caregivers of elderly people, they offer transport and support for medical appointments, caregiver respite, meals on wheels, and friendly phone calls and visits.
CAB Drummondville 436 rue St-Pierre, Drummondville J2C 3W1 Tel: (819) 472-6101 Email: cabdrummon@cgocable Website: www.cabdrummond.ca/ Operating Hours: Monday – Friday, 8:30 a.m. – 12 p.m.; 1 p.m. - 4:30 p.m.
7 In-Person Services Carrefour D’Entraide Bénévole des Bois-Francs
The Carrefour D’Entraide Bénévole des Bois- Francs in Victoriaville offers a variety of practical services which could be useful to caregivers and their patients. They offer transportation support, meals on wheels, community workers for seniors, and the possibility to set up friendly phone calls and/or visits with senior citizens.
Carrefour D’Entraide Bénévole des Bois-Francs 40, rue Alice, Victoriaville (Québec) G6P 3H4 Tel: (819) 758-4188 Email: [email protected] Website: www.cebboisfrancs.org Operating Hours: Monday – Friday, 8 a.m.– 12 p.m.; 1 p.m. – 4 p.m
LogiSoutien
LogiSoutien is a non-profit social enterprise seeking to meet the growing need for home care and housekeeping services. The services offered include housekeeping, meal preparation, shopping, washing, general cleaning, personal grooming, help with going to bed and getting up, home maintenance, and respite services for caregivers. An hourly rate is established and billed according to the type of service offered. Additionally, these services are normally admissible for the PEFSAD (Financial Assistance Program for Domestic Help Services program), which gives qualifying individuals the right to a reduction of the hourly rate.
LogiSoutien 1250 rue Proulx, Drummondville J2C 5A2 Tel: (819) 475-2200
8 In-Person Services Email: [email protected] Website: logisoutien.ca/ Operating Hours: Monday – Friday, 8:30 a.m .– 12 p.m.; 1 p.m. – 4:30 p.m.
BRIA
BRIA is a cooperative accredited by the Régie de l’assurance-maladie du Québec to provide home support services in the Arthabaska MRC. Their mission is to provide quality home services that are stable, personalized and professional. Their services include light and heavy house keeping, running errands, shopping for food, personal care, respite care. An hourly rate is established and billed according to the type of service offered. Additionally, these services are normally admissible for the PEFSAD which gives qualifying individuals the right to a reduction of the hourly rate.
BRIA 702, Boulevard des Bois-Franc Sud, Bureau 100, Victoriaville (Québec) G6P 5W6 Tel : (819) 260-1750 Email : [email protected] Website: www.coopbria.ca Operating Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m.
9 In-Person Services Association des Proches Aidants Arthabaska-Érable
The role of the association is to provide caregivers with the tools they need to prevent burn-out and maintain a quality of life regardless of the age, illness or disability of the person they care for. While they do not offer services in English, APPAD – Arthabaska-Érable is a valuable resource to note, should a caregiver wish to attend a training session, conference, or partake in a gathering activity, or a stress management program in French.
Association des Proches Aidants Arthabaska-Érable 40, rue Alice, Victoriaville (Québec) G6P 3H4 Tel: (819) 795-3577 Website: www.prochesaidantsae.com Operating Hours: Monday – Friday, 8:30 a.m. –12 p.m.; 1 p.m. – 4:30 p.m.
L’Association des Personnes Proches Aidantes Drummond
L’Association des Personnes Proches Aidantes Drummond is a community association designed to improve the well-being and health of caregivers in the greater Drummondville area. While they do not offer services in English, APPAD is a valuable resource to note should a caregiver wish to attend a training session, conference, or partake in a gathering activity, or a stress management program in French.
APPAD 255 rue Brock, Drummondville J2C 1M5 Tel: (819) 850-1968 Email: [email protected] Website: www.appad.ca/ Operating Hours: Monday – Friday, 8:30 a.m. – 12 p.m.; 1 p.m. – 4:30 p.m.
10 In-Person Services Community Local Services Centres
Community Local Services Centres (CLSC) in Québec are free, government-run community health centres. They offer general health and social services, facilitate rehabilitation and reintegration, and organize public health activities. To access any service call your local CLSC and a health professional will guide you through the process. The entry point - Le guichet unique- is the way into the system for all new requests for services. The CLSC worker will evaluate your situation and follow-up. The CLSC worker is the key to accessing other services offered by the CLSC. If your service needs pertain to your role as a caregiver, a social worker will contact you.
Services offered: • day centre • nursing home care • equipment loan • home help • psychosocial services • permanent and temporary accommodation for respite care or palliative care • physical rehabilitation (long term) • home respiratory therapy • occupational therapy at home • home nutrition
To obtain medical or psychosocial services, contact the representatives of your local CLSC one-stop shop.
11 In-Person Services
Below are the CLSCs in the region. Links to their websites can be found at: https://ciusssmcq. ca Location Name Contact information Bécancour Centre Multiservices de Santé et 2-3689 Boulevard, 2nd level Services Sociaux Bécancour Tel.: 819-298-2144 Drummondville Centre Multiservices de Santé et 350 Rue Saint-Jean Services Sociaux Saint-Jean Tel.: 819-474-2572 Fortierville Centre Multiservices de Santé et 216 Rue Principale Services Sociaux Fortierville Tel.: 819-287-4442 Ham-Nord CLSC Ham-Nord 285 1re Avenue Tel.: 819-357-2030, ext. 2971 Nicolet Centre Multiservices de Santé et 675, rue Saint-Jean-Baptiste Services Sociaux Christ-Roi Tel.: 819-293-2071 Notre-Dame-du- Centre d’hebergement et CLSC de Notre- 91, rue Saint-Thomas, Bon-Conseil Dame-du-Bon-Conseil Tel.: 819-477-7237 Pierreville Centre d’hebergement and CLSC Lucien- 50, rue du Lieutenant-Gouverneur- Shooner Paul-Comtois Tel.: 450-568-2712 Plessisville CLSC De L'Érable 1331, rue Saint-Calixte Tel.: 819-362-6301 Plessisville CLSC and Centre de services externes 1450, avenue Trudelle pour les ainés de Plessisville Tel.: 819-362-1330 Saint-Guillaume CLSC de Saint-Guillaume 207, rue Principale Tel.: 819-474-2572 Saint-Leonard- CLSC de Saint-Leonard-d'Aston 346, rue Beliveau d'Aston Tel.: 819-399-3666 Victoriaville CLSC D'Arthabaska 932, boul. des Bois-Francs Sud Tel.: 819-357-6062 Victoriaville CLSC Des Bois-Francs 339, boul. des Bois-Francs Nord Tel.: 819-758-7281 Victoriaville CLSC Suzor-Cote 100, rue de l’Ermitage Tel.: 819-758-7281 Wickham CLSC de Wickham 893, rue Moreau Tel.: 819-474-2572
12 Caregivers’ Guide
There are two hospitals located in the Centre-du-Québec Location Name Contact information Drummondville Hôpital Sainte- 570, rue Heriot Centre-du-Québec Croix Drummondville J2B 1C1 Tel. : 819-478-6464 https://ciusssmcq.ca/carte/fiche/190/hopital-sainte- croix Victoriaville, Hôtel-Dieu 5, rue des Hospitalières Centre-du- d’Arthabaska Victoriaville G6P 6N2 Québec (HDA) Hôpital Tel.: 819-357-2030 https://ciusssmcq.ca/carte/fiche/157/ hotel-dieu-d-arthabaska-hda-hopital/
Disclaimer
The information in this booklet is intended only as a referral guide for English- speaking caregivers in Centre-du-Québec. It is in summary form and is not exhaustive of all services in the area. Furthermore, this information is subject to change, and some of the contents of this booklet may be time-sensitive. CASE-MCQ and L’APPUI assume no responsibility as to how this material is used by the public.
13 https://www.casemcq.com/
Production of this booklet has been made possible through funding by l’Appui Centre-du-Québec and the CIUSSS MCQ.