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International Edition – 20 January 2016

UK:Local KeolisAmey and International chosen Pressto operate discovers Greater Keolis’ flagship automated network metro operations On 28 & 29 November a group of twenty French and British journalists discovered Keolis’ expertise in automated Transport for (TfGM) has chosen KeolisAmey to operate and maintain Metrolink, the largest metros, visiting the Group’s operations in and . First stop: the Northern French town of Lille where Keolis tram system in the UK, with 37 million annual passengers, 120 , 7 lines, 93 stations and 96km of track serving launched the world’s first automated metro in 1983. The journalists (who write for international, national and local Greater Manchester. The contract which begins in July 2017 and runs for up to ten years also includes an extension specialised and general publications) attended presentations on Keolis’ expertise in automated metros and visited Lille’s of the , scheduled for completion by 2021. Bernard Tabary, Keolis Group International CEO: depot, maintenance centre and control room. The busy programme then continued in London, where Keolis has been “We are proud to have been chosen to run an emblematic network such as . This new contract operating the (DLR) as part of its joint venture with Amey since 2014. Visits to the network’s reinforces our international strategy and enables Keolis to establish itself in different transport modes in the UK. depot, maintenance workshop, control centre and “Incident Room” were completed by presentations on Keolis UK and The confidence that TfGM has shown in us testifies to our ability to respond to the different mobility challenges in the DLR, as well as the Group’s candidature for operation of the “Grand Express” network: a 200km automated every region.” Read the full press release here. metro network around Paris planned for 2030 and designed to link the xxxxx Contact: [email protected] Operational Excellence Contact: [email protected] Operational Excellence

compatible with Android NFC technology and is NORTH AMERICA part of the subsidiary’s drive to facilitate connected CONTINENTAL EUROPE mobility and digitalise network services. Canada: Germany: Keolis drivers take the wheel Benefits of preventative maintenance of trains Contact: [email protected] Orléans Express has significantly improved fleet Customer Experience Sixteen Keolis Deutschland drivers have been availability UNITED and reliability KINGDOM for its coach service in trained to operate Thalys trains on the German since the introduction of a new section of the Paris to high speed rail Preventative Maintenance Plan (PMP) in 2015. service. The Keolis subsidiary will now work in Developed with the support of a maintenance ASIA, MIDDLE EAST & AFRICA coordination with Thalys teams to provide services expert from Keolis’ international performance on the Aachen to Dortmund section of the line. team, the PMP was quick to show results, with a Contact: [email protected] 50% rise in vehicle reliability within a year. Continued progress in 2016 resulted in an overall xxx Operational Excellence improve ment of 126% since the start of the project. Other advantages include an 8% reduction CORPORATE in spare parts costs. Prior to the PMP, preventative Group ISO 14001 certification maintenance was mainly based on statutory In December 2016, the Group received AFNOR requirements. But now inspections and repairs are ISO 14001 certification for the third year conducted pre-emptively at regular time intervals India: Keolis on the podium running. Altogether 15 subsidiaries now meet to prevent breakdowns. As maintenance Keolis Hyderabad squared up to its partners L&T the environmental excellence criteria, 13% supervisor Franck Pouillaude says: “Our motto now Metro Rail and L&T Construction last month, more than in 2015. is to drive until the next inspection.” during the Inter-company Sports Tournament. Keolis teams participated in all events and were Contact: [email protected] Contact : [email protected] Corporate Social Responsibility Operational Excellence victorious in the Cricket, Women’s’ Throw Ball and Table Tennis championships. US: V2 Group General Rules

Keolis launches first driverless vehicle Contact: [email protected] V2 of the Group General Rules (GGR) is now Operational Excellence available to all employees on Keoshare. The On 10 January, GGR provides a coherent framework for

Keolis partnered governance, fundamental policies and with Navya and China: First train for procedures which foster Group-wide unity and the City of Las a better understanding of our organisation. Vegas to trial the

first driverless vehicle on a public road in the US. Over a one- Contact: [email protected] week period, the public had the chance to ride for Employee Engagement free aboard the 100% electric Navya ARMA shuttle in the Fremont East Innovation District in Las KeoSphere – the name of your new Vegas. The shuttle also featured amongst innovations showcased on the Keolis stand at the collaborative intranet portal

2017 Consumer Electronics Show, held in the city Among the 10 names shortlisted, more than 700 of you voted for KeoSphere. Thank you to earlier this month. Read the full press release and discover the video here. all those who took part. Stay tuned for the Shanghai Keolis celebrated on 10 January the arrival launch of the new portal in April 2017. of the first train for Line 8 Phase 3 (Pujiang Line), Contact: [email protected] Shanghai’s first automated metro line. After two xx Corporate Social Responsibility years of preparation, the subsidiary will start TLAP Newsletter: The tools behind operating the fully automated, driverless system at “Collective Design” FRANCE the end of 2017, for an initial period of five years. Each four-car train carries up to 726 passengers and This edition explores the tools

Pass Pass Easy Card: an European first has been designed to be highly reliable, energy supporting our “Collective Design” On 17 January, Keolis Lille achieved an European promise. Analysis of local life and efficient and emit little noise for maximum comfort mobility habits, via Keoscopie studies and first whereby customers can now recharge their and safety. mobility habits, via Keoscopie studies travel pass using their smartphone. Users simply the Netexploand Digitalthe Netexplo Mobility Digital Observatory, Mobility place their “Pass Pass” travel card on the back of Contact: [email protected] helps us provideObservatory, public helps transport us provide offers public adapted to passenger and PTA expectations. their smartphone to upload or recharge transport xxx Operational Excellence dition transport offers adapted to passenger tickets via a dedicated application. The app is focusesCheck out and the P latestTA expectations. survey results Check and out new the onvideos the onlatest our Keolife survey platform results and! new videos

last of on the platform. the three promises