DOCSLIB.ORG

Propuesta De Rediseño Del Proceso De Control De Calidad De Repuestos En Metro S.A Para Incrementar La Calidad Del Servicio De Transporte.”

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Propuesta De Rediseño Del Proceso De Control De Calidad De Repuestos En Metro S.A Para Incrementar La Calidad Del Servicio De Transporte.” UNIVERSIDAD DE CHILE FACULTAD DE CIENCIAS FÍSICAS Y MATEMÁTICAS DEPARTAMENTO DE INGENIERÍA INDUSTRIAL “PROPUESTA DE REDISEÑO DEL PROCESO DE CONTROL DE CALIDAD DE REPUESTOS EN METRO S.A PARA INCREMENTAR LA CALIDAD DEL SERVICIO DE TRANSPORTE.” MEMORIA PARA OPTAR AL TÍTULO DE INGENIERO CIVIL INDUSTRIAL CÉSAR IGNACIO CORREA PÉREZ PROFESOR GUÍA: DANIEL VARELA LÓPEZ MIEMBROS DE LA COMISIÓN: ROCÍO RUIZ MORENO SERGIO ROJAS NAZAL SANTIAGO DE CHILE 2019 RESUMEN DE LA MEMORIA PARA OPTAR AL TÍTULO DE: Ingeniero Civil Industrial POR: César Ignacio Correa Pérez FECHA: 07/01/2019 PROFESOR GUÍA: Daniel Varela López PROPUESTA DE REDISEÑO DEL PROCESO DE CONTROL DE CALIDAD DE REPUESTOS EN METRO S.A PARA INCREMENTAR LA CALIDAD DEL SERVICIO DE TRANSPORTE. El presente trabajo de título se enmarca en la empresa Metro y establece el desarrollo de una propuesta de rediseño para el proceso de control de calidad de repuestos utilizados en tareas de mantenimiento, con el objetivo de generar un control oportuno de las no conformidades y reducir los tiempos de ejecución del proceso. El proceso de control de calidad se encarga de verificar el cumplimiento de las características técnicas de los repuestos adquiridos, para así asegurar un correcto funcionamiento de los equipos durante la explotación. Las oportunidades de mejora detectadas hacen referencia a generar un proceso de medición de calidad diferenciado, en el cual enfatizar un control más exhaustivo a repuestos de mayor importancia. Por otro lado, se detectó una baja estandarización del proceso que afecta la eficiencia de éste y el uso de recursos. También se detectó el incumplimiento de los plazos establecidos como meta para el proceso, lo cual se relaciona con la baja implementación del control y retroalimentación del proceso. En función de dichas oportunidades, este trabajo de tesis plantea el objetivo de reducir los tiempos del proceso y asegurar la detección oportuna de repuestos no conformes en calidad, garantizando el uso de piezas de calidad en mantenimientos e incrementando en consecuencia la calidad del servicio de transporte de pasajeros. Finalmente, las soluciones planteadas buscan generar una reducción de los tiempos de ejecución de controles de calidad a través del establecimiento de planes de muestreo estándares, que mejorarán la utilización de recursos al enfocarse en los repuestos de mayor importancia y controlarán el desempeño del proceso a través del uso de KPI’s, para detectar oportunamente desviaciones de calidad en repuestos que puedan ser usados en tareas de mantenimiento y en consecuencia puedan generar fallas potenciales del servicio. ii AGRADECIMIENTOS En primer lugar, quiero agradecer a mi familia que me ha apoyado incondicionalmente durante estos largos 7 años. A mis padres Marco y Gema, que se han esforzado para que jamás me faltase algo en ningún ámbito y siempre estuvieron ahí apoyándome en momentos difíciles, siempre con una palabra de aliento o un gesto de amor. A mi hermano Marco, que tuvo la paciencia de ser mi compañero de vivienda y soportó todas mis malas costumbres y mi mal genio, sobre todo en el período de desarrollo de la tesis, donde el estrés aumentó con notoriedad y las responsabilidades del hogar pasaron a segundo plano. A mis amigos que siempre me dieron ánimo para seguir trabajando y estuvieron siempre ahí para darme sus consejos y escuchar los problemas que me aquejaban. Agradezco eternamente los momentos de distención y alegría que vivimos durante nuestra época universitaria. Nacho, Alex, Miguel, Ricardo, Tomy, Coke, Claudio, Iquique, Lemu, Kurt, Fafeto, Pipe y Juaco ¡son grandes! A mis compañeros de la rama de ciclismo de la universidad (ECUCH) que fueron con quienes compartí mi pasión durante estos años. La bicicleta fue una terapia para poder liberar las tensiones causadas por las responsabilidades de los estudios y los problemas de la vida. A metro por darme la oportunidad de trabajar en conjunto durante casi un año y en particular a Luis, Gonzalo, Josey, Alexis, Sebastián y Eric por siempre tener disponibilidad para responder a mis solicitudes y darme consejos para mi futuro laboral. Finalmente agradecer al cuerpo docente que me ayudó y me orientó durante el desarrollo de la tesis. A Daniel, Rocío y Jorge debo darles un agradecimiento especial por siempre darme consejos que guiaron mi trabajo hacia uno de alto estándar. Gracias por dedicar parte de su tiempo a escuchar las presentaciones, darme siempre retroalimentación y por las reuniones de trabajo personalizadas que me permitieron visualizar acertadamente el panorama y tomar decisiones de mejor manera. iii TABLA DE CONTENIDO AGRADECIMIENTOS ................................................................................................................................... III TABLA DE CONTENIDO .............................................................................................................................. IV CAPÍTULO I: ANTECEDENTES GENERALES O INTRODUCCIÓN ........................................................................ 1 1. CARACTERIZACIÓN DEL TRANSPORTE PÚBLICO EN LA REGIÓN METROPOLITANA ...................................................... 1 1.1 ACTORES DEL TRANSPORTE PÚBLICO DE SANTIAGO .......................................................................................... 1 1.2 CARACTERIZACIÓN DE VIAJES EN LA RM ......................................................................................................... 2 1.3 COMPARACIÓN SISTEMA TRANSPORTE PÚBLICO CHILENO CON EL RESTO DEL MUNDO ............................................ 3 2. METRO S.A. ............................................................................................................................................... 3 2.1 SERVICIOS ENTREGADOS .............................................................................................................................. 3 2.2 VALORES EMPRESARIALES Y ORGANIGRAMA ................................................................................................... 4 2.3 CARACTERIZACIÓN DE LA EMPRESA ............................................................................................................... 5 2.4 COMPARACIÓN CON METROS DE LATINOAMÉRICA .......................................................................................... 6 2.5 TENDENCIAS DEL TRANSPORTE PÚBLICO A NIVEL NACIONAL ............................................................................... 7 3. JUSTIFICACIÓN DEL TEMA ....................................................................................................................... 8 3.1 GERENCIA MANTENIMIENTO ....................................................................................................................... 8 3.1.1 OBJETIVOS DE LA GERENCIA DE MANTENIMIENTO......................................................................................... 8 3.1.2 ESTRUCTURA ORGANIZACIONAL GMAN ..................................................................................................... 9 3.1.3 PRINCIPALES FUNCIONES GMAN .............................................................................................................. 9 3.2 INFORMACIÓN DEL ÁREA DE LA EMPRESA .....................................................................................................11 3.2.1 PRINCIPALES FUNCIONES ........................................................................................................................11 3.2.2 ORGANIGRAMA ....................................................................................................................................11 3.2.3 CONTRAPARTE .....................................................................................................................................12 3.2.4 BENEFICIARIOS .....................................................................................................................................12 3.3 IDENTIFICACIÓN DEL PROBLEMA .................................................................................................................12 3.3.1 IMPORTANCIA DE LOS REPUESTOS PARA LA GMAN ....................................................................................12 3.3.2 IMPACTO DE LA SITUACIÓN ACTUAL ..........................................................................................................13 4. OBJETIVOS .............................................................................................................................................15 4.1 OBJETIVO GENERAL ..................................................................................................................................15 4.2 OBJETIVOS ESPECÍFICOS ............................................................................................................................15 CAPÍTULO II: MARCO CONCEPTUAL .............................................................................................................17 1. REINGENIERÍA DE SISTEMAS .........................................................................................................................17 2. BUSINESS PROCESS MANAGEMENT O GESTIÓN DE PROCESOS DE NEGOCIOS (BPM) ...............................................17 3. BUSINESS PROCESS REDESIGN (BPR) .............................................................................................................18 3.1 FUNCIONES DE LA ADMINISTRACIÓN ............................................................................................................19 3.2 VARIABLES DE CAMBIO ..............................................................................................................................20
Load more

Recommended publications
  • Africa 2016 Latin America 2016 Latin America 2015-2016
    In 2016 a large catch-up* in infrastructure investments is being confirmed by several Latin American countries, driven by the knowledge that economic growth relies heavily on quality infrastructure. The transport sector is going to firmly benefit from the expected increase in public and private funds. The continent being one of the most urbanized regions in the world, a large focus goes into urban rail projects: Mexico, Guatemala, Paraguay, Colombia, Chile, Brazil… are planning new projects for metro, light rail, high speed rail, monorail and passenger trains. One country is clearly taking the lead: Argentina. Besides boosting its investment climate and PPP laws, Argentina made public the ambitious 8-year 14.187 m USD investment in Buenos Aires` commuter network. Related key projects are the city`s RER and tunneling of the Sarmiento line. The Latin America Passenger Rail Expansion Summit will bring together local and international stakeholders, government officials, operators, developers, architects, consultants and equipment plus solution providers to discuss the current rail sector. *300.000 m USD is what Latam should be investing annually, versus the 150.000 m USD spent annually on infrastructure in the previous 20 years. http://latinamerica.railexpansionsummit.com OUTLOOK SOME OF THE TO BE INVITED DELEGATES Argentina foresees 14187 m USD ANPTrilhos INCOFER, Costa Rica Ministerio de Transporte y Comunicaciones, Peru 14187 investment in AFE Uruguay VLT Carioca Consortium Directorio de Transporte Público Metropolitano, Chile suburban network. FEPASA Paraguay Metro de Santiago, Chile Subterráneos de Buenos Aires SE (SBASE) CPTM São Paulo ANTT Brazil Gobierno Autónomo Municipal Santa Cruz Bolivia STM São Paulo ProInversión Peru Transporte Metropolitano de Barcelona New Rolling stock wagons in use in Metro Rio Metro DF Brazil Ministerio de Transporte Argentina 735-> Buenos Aires.
    [Show full text]
  • CASES - CYCLE of REGIONAL EVENTS and CONCESSIONS APPS Volume II
    CASES - CYCLE OF REGIONAL EVENTS AND CONCESSIONS APPS Volume II Corealization Realization CASES - CYCLE OF REGIONAL EVENTS AND CONCESSIONS APPS Volume II CREDITS CASES - CYCLE OF REGIONAL EVENTS AND CONCESSIONS APPS Volume II Brasília-DF, june 2016 Realization Brazilian Construction Industry Chamber - CBIC José Carlos Martins, Chairman, CBIC Carlos Eduardo Lima Jorge, Chairman, Public Works Committee, CBIC Technical Coordination Denise Soares, Manager, Infrastructure Projects, CBIC Collaboration Geórgia Grace, Project Coordinator CBIC Doca de Oliveira, Communication Coordinator CBIC Ana Rita de Holanda, Communication Advisor CBIC Sandra Bezerra, Communication Advisor CBIC CHMENT Content A T Adnan Demachki, Águeda Muniz, Alex Ribeiro, Alexandre Pereira, André Gomyde, T A Antônio José, Bruno Baldi, Bruno Barral, Eduardo Leite, Elton dos Anjos, Erico Giovannetti, Euler Morais, Fabio Mota, Fernando Marcato, Ferruccio Feitosa, Gustavo Guerrante, Halpher Luiggi, Jorge Arraes, José Atílio Cardoso Filardi, José Eduardo Faria de Azevedo, José João de Jesus Fonseca, Jose de Oliveira Junior, José Renato Ponte, João Lúcio L. S. Filho, Luciano Teixeira Cordeiro, Luis Fernando Santos dos Reis, Marcelo Mariani Andrade, Marcelo Spilki, Maria Paula Martins, Milton Stella, Pedro Felype Oliveira, Pedro Leão, Philippe Enaud, Priscila Romano, Ricardo Miranda Filho, Riley Rodrigues de Oliveira, Roberto Cláudio Rodrigues Bezerra, Roberto Tavares, Rodrigo Garcia, Rodrigo Venske, Rogério Princhak, Sandro Stroiek, Valter Martin Schroeder, Vicente Loureiro, Vinicius de Carvalho, Viviane Bezerra, Zaida de Andrade Lopes Godoy 111 Editorial Coordination Conexa Comunicação www.conexacomunicacao.com.br Copy Christiane Pires Atta MTB 2452/DF Fabiane Ribas DRT/PR 4006 Waléria Pereira DRT/PR 9080 Translation Eduardo Furtado Graphic Design Christiane Pires Atta Câmara brasileira de Indústria e da construção - CBIC SQN - Quadra 01 - Bloco E - Edifício Central Park - 13º Andar CEP 70711-903 - Brasília/DF Tel.: (61) 3327-1013 - www.cbic.org.br © Allrightsreserved 2016.
    [Show full text]
  • O Engenheiro Antônio Bezerra Baltar
    DOI: http://dx.doi.org/10.22296/2317-1529.2011v13n1p151 1 O engenheiro Antônio Be- O ENGENHEIRO zerra Baltar nasceu na ci- dade do Recife, no ano de 1915, integrante de família de classe média católica. ANTÔNIO BEZERRA BALTAR Os seus primeiros estudos foram realizados em colé- gios católicos de prestígio Prática Urbanística, CEPUR e SAGMACS local, como o Instituto Nossa Senhora do Carmo e o Co- légio Nóbrega (pertencente à ordem dos jesuítas) (Mon- Virgínia Pontual tenegro e Siqueira, 1995, p.29-30). Ruo e s m A contribuição do engenheiro Antônio Bezerra Baltar para a constituição 2 Em 1932, aos dezesse- te anos, ingressa na Escola da prática do urbanismo no Brasil ainda apresenta lacunas historiográficas. A presente narrativa de Engenharia da Universi- ao seguir a perspectiva da história cultural traz outros aportes à medida que apresenta Baltar dade do Recife, concluindo o curso em 1938. Porém não apenas inserido em um cenário local, mas também no nacional e internacional, articulando não só engenheiro aspirava ser Baltar; assim no ano de em instituições suas ideias às suas práticas urbanísticas. Neste sentido é mostrada no presente 1934, foi admitido no curso artigo a sua passagem no Centro de Estudos de Planejamento Urbano e Regional (CEPUR) e na de Arquitetura da Escola de Belas Artes de Pernambuco. Sociedade de Análise Gráfica e Mecanográfica Aplicada aos Complexos Sociais (SAGMACS). A pretensão de se formar em arquitetura não teve con- Aborda também a contribuição do padre dominicano francês Louis-Joseph Lebret para a for- tinuidade, dado que não era mação do pensamento de Baltar.
    [Show full text]
  • 2 Transporte Metroferroviário No Brasil
    SÉRIE CADERNOS TÉCNICOS volume 2 Transporte metroferroviário no Brasil SITUAÇÃO E PERSPECTIVAS julho/2005 CASA DA MOBILIDADE CIDADÃ APRESENTAÇÃO Dando prosseguimento à publicação de cadernos técnicos, estabelecida no Convênio ANTP- BNDES, assinado em 2002, este caderno é o segundo da série e tem por finalidade apresentar temas de relevância à comunidade metroferroviária, integrada por empresas operadoras de transporte de passageiros sobre trilhos em áreas urbanas, fornecedores de equipamentos e serviços, empreiteiras de construção civil, empreendedores diversos e governos. Na primeira parte do caderno é apresentado o perfil atual do setor metroferroviário no Brasil e um quadro retratando as oportunidades de negócios que este setor oferece para os empreendedores públicos e privados. O caderno apresenta, ainda, artigos sobre temas que são objeto de estudo por grupos de trabalho da Comissão Metroferroviária da ANTP, destacando-se: • A integração entre os diversos modais de transporte de passageiros nas áreas urbanas. • A ampliação do acesso de camadas da sociedade que, até há pouco tempo, estavam marginalizadas nos sistemas de transporte. • O desenvolvimento tecnológico do setor como indutor do aprimoramento do serviço prestado ao público e como fator de redução de custos. • A utilização e os custos do consumo de energia elétrica nos diversos sistemas metroferroviários. • A forma como as operadoras de transporte administram seus ativos e as tendências mundiais. • A gestão dos riscos nos sistemas metroferroviários consideradas suas perspectivas
    [Show full text]
  • Asset Management in Rail Public Transport Sector and Industry 4.0 Technologies
    Bruno Teixeira Cavalcante de Magalhães Daniel Machado dos Santos Débora Cristina Faria de Araújo Gustavo Henrique Lucas Jaquie ASSET MANAGEMENT IN RAIL PUBLIC TRANSPORT SECTOR AND INDUSTRY 4.0 TECHNOLOGIES Brasília, Brazil November 2020 Bruno Teixeira Cavalcante de Magalhães Daniel Machado dos Santos Débora Cristina Faria de Araújo Gustavo Henrique Lucas Jaquie A Final Educational Project Submitted to Deutsche Bahn AG in Partial Fulfillment of the Requirements for the Rail and Metro Rail Transportation Systems Management Certificate Program This Final Educational Project was prepared and approved under the direction of the DB Rail Academy, Mr. Marcus Braun. Brasilia, Brazil November 2020 ABSTRACT Industry 4.0 is the concept adopted to refer to new technologies that have been deeply impacting the entire industry, in practically all sectors. The development of technologies associated with the internet of things (IoT) and intelligent systems is driving the industry towards digital transformation. In this scenario, many possibilities arise for the rail public transport sector, mainly for Asset Management, considering that Asset Management represents a significant portion of the operator's efforts and costs to keep the commercial operation running. This work presents the traditional asset management concepts currently used in the public transport sector on rails, as well as some opportunities for using Industry 4.0 technologies in this sector. Then, a methodology for implementing these opportunities is proposed, with the agile methodology being suggested as an implementation strategy, considering a cost- benefit analysis, risk analysis, project plan, implementation plan and financial plan. It is expected that the ideas presented in this work can stimulate other sectors of the industry to move towards Industry 4.0, which is an inevitable trend and will certainly determine in the medium and long term who will survive in an increasingly competitive environment.
    [Show full text]
  • The Urban Rail Development Handbook
    DEVELOPMENT THE “ The Urban Rail Development Handbook offers both planners and political decision makers a comprehensive view of one of the largest, if not the largest, investment a city can undertake: an urban rail system. The handbook properly recognizes that urban rail is only one part of a hierarchically integrated transport system, and it provides practical guidance on how urban rail projects can be implemented and operated RAIL URBAN THE URBAN RAIL in a multimodal way that maximizes benefits far beyond mobility. The handbook is a must-read for any person involved in the planning and decision making for an urban rail line.” —Arturo Ardila-Gómez, Global Lead, Urban Mobility and Lead Transport Economist, World Bank DEVELOPMENT “ The Urban Rail Development Handbook tackles the social and technical challenges of planning, designing, financing, procuring, constructing, and operating rail projects in urban areas. It is a great complement HANDBOOK to more technical publications on rail technology, infrastructure, and project delivery. This handbook provides practical advice for delivering urban megaprojects, taking account of their social, institutional, and economic context.” —Martha Lawrence, Lead, Railway Community of Practice and Senior Railway Specialist, World Bank HANDBOOK “ Among the many options a city can consider to improve access to opportunities and mobility, urban rail stands out by its potential impact, as well as its high cost. Getting it right is a complex and multifaceted challenge that this handbook addresses beautifully through an in-depth and practical sharing of hard lessons learned in planning, implementing, and operating such urban rail lines, while ensuring their transformational role for urban development.” —Gerald Ollivier, Lead, Transit-Oriented Development Community of Practice, World Bank “ Public transport, as the backbone of mobility in cities, supports more inclusive communities, economic development, higher standards of living and health, and active lifestyles of inhabitants, while improving air quality and liveability.
    [Show full text]
  • Mobile Metropolises: Urban Transport Matters
    Public Disclosure Authorized Public Disclosure Authorized Mobile Metropolises: Urban Transport Matters An IEG Evaluation of the World Bank Group’s Support for Urban Transport Public Disclosure Authorized Public Disclosure Authorized © 2017 International Bank for Reconstruction This work is a product of the staff of The World RIGHTS AND PERMISSIONS and Development / The World Bank Bank with external contributions. The findings, The material in this work is subject to copyright. 1818 H Street NW interpretations, and conclusions expressed in Because The World Bank encourages Washington, DC 20433 this work do not necessarily reflect the views dissemination of its knowledge, this work Telephone: 202-473-1000 of The World Bank, its Board of Executive may be reproduced, in whole or in part, for Internet: www.worldbank.org Directors, or the governments they represent. noncommercial purposes as long as full attribution to this work is given. The World Bank does not guarantee the accuracy of the data included in this work. Any queries on rights and licenses, including The boundaries, colors, denominations, and subsidiary rights, should be addressed to other information shown on any map in this World Bank Publications, The World Bank work do not imply any judgment on the part Group, 1818 H Street NW, Washington, DC of The World Bank concerning the legal 20433, USA; fax: 202-522-2625; e-mail: status of any territory or the endorsement [email protected]. or acceptance of such boundaries. Mobile Metropolises: Urban Transport Matters An IEG Evaluation of the World Bank Group’s Support for Urban Transport Contents ABBREVIATIONS ................................................................................................................................. VI ACKNOWLEDGMENTS ....................................................................................................................... VII OVERVIEW ...........................................................................................................................................
    [Show full text]
  • Taking Brazil to the Next Level
    Ministério dos Transportes Ministério dos Transportes International Conference Sponsored by the Secretaria de Política Nacional de Transportes ENABLE Project Taking Brazil to the next level Marcelo Perrupato Rio de Janeiro November 18, 2010 Secretary for Transportation National Policy Ministério dos Transportes Ministério dos Transportes International Conference Sponsored by the Secretaria de Política Nacional de Transportes ENABLE Project Brazilian Economic Scenario Ministério dos Transportes Ministério dos Transportes International Conference Sponsored by the Secretaria de Política Nacional de Transportes ENABLE Project • Area: 8,514,000 Km² (5th largest) • Population: 191.3 million (5th biggest population) • GDP: US$ 1.6 trillion (08th biggest economy) • Per Capita Income: US$ 8 thousand • 2009 exports: US$159 billion • 2009 imports: US$136 billion Ministério dos Transportes Ministério dos Transportes International Conference Sponsored by the Secretaria de Política Nacional de Transportes ENABLE Project Positive GDP Growth for Brazil and China Annualized Quarter data * Forecasts: USA and China - JP Morgan and Brazil - Ministry of Finance Sources: BEA (USA), JPMorgan (China) and IBGE (Brasil) Produced by: Ministry of Finance Ministério dos Transportes Ministério dos Transportes International Conference Sponsored by the Secretaria de Política Nacional de Transportes ENABLE Project GDP Growth - International Comparison 2nd Quarter/ 09* - % * Growth relating to the previuos quarter (1st Q 2009) , updated annually and seasonally Source:
    [Show full text]
  • Study on the Introduction of Intelligent Transport Systems in the Federative Republic of Brazil
    The Federative Republic of Brazil Rio de Janeiro State Secretariat of Transportation - SETRANS Rio Rio de Janeiro Municipal Secretariat of Transportation – SMTRio Federal District Secretariat of Transportation - SETRANS-DF Traffic Department of Federal District - DETRAN DF Study On The Introduction of Intelligent Transport Systems In The Federative Republic of Brazil FINAL REPORT June, 2013 JAPAN INTERNATIONAL COOPERATION AGENCY (JICA) NIPPON KOEI CO., LTD. NIPPON KOEI LATIN AMERICA - CARIBBEAN Co., Ltd. LOCATION MAP Source: Open Street Map Location Map of the Study Area 1 - Entire Brazil State of Rio de Janeiro Metropolitan Region of Rio de Janeiro Municipality of Rio de Janeiro Source: JICA Study Team Location Map of the Study Area 2 - Rio de Janeiro Integrated Development Regions: Distrito Federal and Surroundings Federal District Source: JICA Study Team Location Map of the Study Area 3 - Federal District The Federative Republic of Brazil Study on the Introduction of Intelligent Transport Systems Final Report TABLE OF CONTENTS Figure and Table List Abbreviations CHAPTER 1 INTRODUCTION ................................................................................................. 1-1 1.1 STUDY BACK GROUND ................................................................................................... 1-1 1.2 OBJECT AND STUDY AREA............................................................................................. 1-1 1.3 SCOPE OF WORKS ...........................................................................................................
    [Show full text]
  • Management Report of the Board of Directors 2016 11 I
    ANNUAL REPORT 2016 Cover: Hercílio Luz Bridge | Florianópolis | Brazil Annual Report 2016 Having started its activity in 1921, Teixeira Duarte currently leads a major Economic Group with over 10,000 employees, who work in 18 countries, in 6 activity sectors, achieving an annual turnover of over 1,100 million euros. Based on its structural Values: Resourcefulness, Truth and Commitment, Teixeira Duarte has accomplished its Mission: Doing, contributing to the building of a better world. Its foundational reference as an Engineering Establishment characterises Teixeira Duarte’s action in all its Areas of Construction from Geotechnics and Rehabilitation, to Buildings, Infrastructures, Metalworking, Underground Works, Railway Works and Maritime Works. The sustained growth in Construction over decades has enabled the Group to progressively develop other Activity Sectors due to the business opportunities it has encountered and knowingly fostered since the 1970s, such as Concessions and Services (since 1984), Real Estate (since 1973), Hospitality (since 1992), Distribution (since 1996), Energy (since 1996) and Automotive (since 1991). Although in 2016 it still operated in the Energy sector - where it had operated since 1996 - Teixeira Duarte divested its stake in the entity through which it maintained its activity in this sector in the first quarter of 2017. With a consolidated process of internationalisation, Teixeira Duarte has long operated in other markets which are nowadays still important in its operations, such as Venezuela (since 1978), Angola (since 1979), Mozambique (since 1982), Spain (since 2003), Algeria (since 2005) and Brazil (since 2006), currently also added by France, Belgium, United Kingdom, United States of America, Colombia, Peru, Morocco, South Africa, China, Qatar and Dubai.
    [Show full text]
  • Brazil Passenger Rail Technologies REVERSE TRADE MISSION
    Brazil Passenger Rail Technologies REVERSE TRADE MISSION BUSINESS BRIEFING Monday, August 13, 2018 • 9:00 AM–4:30 PM Grand Hyatt Hotel • San Francisco, CA CONNECT WITH USTDA AGENDA U.S. TRADE AND DEVELOPMENT AGENCY Business Briefing to U.S. Industry “Brazil Passenger Rail Technologies Reverse Trade Mission” Monday, August 13, 2018 9:00 - 9:30 a.m. Registration 9:25 - 9:30 a.m. Administrative Remarks – KEA 9:30 - 9:40 a.m. Welcome and USTDA Overview by Ms. Gabrielle Mandel, Country Manager for the Latin American and the Caribbean Region and Mr. Rodrigo Mota, Representative in Brazil - U.S. Trade and Development Agency (USTDA) 9:40 - 9:55 a.m. Presentation by Mr. Fortes Flores - President Director of ANPTrilhos and President Director of Metro Rio 9:55 - 10:10 a.m. Presentation by Ms. Adriana Mendes - ANATEL 10:10 - 10:25 a.m. Presentation by Mr. Fabio Uccelli - CBTU 10:25 - 10:40 a.m. Presentation by Ms. Sonia Antunes - Supervia 10:40 - 10:55 a.m. Presentation by Mr. David Levenfus - TRENSURB 10:55 - 11:10 a.m. Networking Break 11:10 - 11:25 a.m. Presentation by Mr. Felipe Copche - CMSP 11:25 - 11:40 a.m. Presentation by Mr. Jose Bissacot - CPTM 11:40 - 11:55 a.m. Presentation by Mr. Leonardo Balbino - Metro Bahia 11:55 - 12:10 p.m. Presentation by Mr. Joao Menesacal - Metrofor 12:10 - 12:25 p.m. Presentation by Mr. Eduardo Copello - CTB 12:25 - 12:40 p.m. Presentation by Mr. Carlos Cunha - Metro - DF 12:40 - 12:55 p.m.
    [Show full text]
  • Cuadro General
    Capítulo 1 – Curitiba, la ciudad actual El planeamiento como sistema: el caso de Curitiba, Brasil Principios, instrumentos y evolución del sistema de planeamiento urbanístico y ambiental de Curitiba (1965-2004) Francisco de Assis Rosa TESIS DOCTORAL Director: Joaquín Sabaté Bel Universitat Politècnica de Catalunya – UPC Departamento de Urbanismo y Ordenación del Territorio Escuela Técnica Superior de Arquitectura de Barcelona - ETSAB Barcelona, 2018 CAPÍTULO 1 - CURITIBA, LA CIUDAD ACTUAL - 37 Explicación Uno de los objetivos de este capítulo es presentar el ámbito de estudio de la investigación, el municipio de Curitiba, sus contornos, sus principales características físicas, económicas y sociales, así como su actual estructura de planeamiento urbanístico y ambiental. El segundo aspecto es verificar si realmente la actuación pública de Curitiba destaca en el país y cuánto4. Para ello, se busca valorarla comparativamente con otras ciudades capitales de estado del país de una manera objetiva, mediante el análisis de los principales servicios públicos prestados, gracias a los datos publicados en distintos medios oficiales. Asimismo, se considera que el planeamiento tiene un protagonismo en los resultados positivos obtenidos en la prestación de los servicios y las obras públicas en una ciudad. De esta manera, se adopta un análisis comparativo con más de 30 indicadores urbanos de las 27 capitales del país respecto a los más distintos temas, como la gestión pública, las estructuras de planeamiento, la prestación de servicios públicos en los ámbitos de vivienda, salud, transporte colectivo, entre otros. Los análisis comparativos de los indicadores (socioeconómicos, urbanísticos, demográficos, etc.) entre estas capitales se centran en términos cuantitativos, puesto que los cualitativos quedan fuera del alcance de esta investigación.
    [Show full text]