CDW.com/microsoft CDW.com/crm | 800.800.4239 IT’S WHO YOU KNOW: CDW + MICROSOFT DYNAMICS

WHEN IT COMES TO CRM, IT’S NOT JUST WHAT YOU KNOW. IT’S WHO YOU KNOW. Th at’s why we partner with leading vendors like Microsoft®. Th ey off er a wide range of customer relationship management (CRM) applications designed to maximize customer satisfaction. And with years of experience in Microsoft deployments, CDW has the experts and the expertise to make them work for you. Together, we give you access to the latest technologies to help ensure a fluid customer experience.

MICROSOFT GETS CRM. TOTAL TRACKING FACILITATING SUCCESS INTEGRATED UC Microsoft Dynamics is a CRM solution that Microsoft Dynamics includes a long list of Make the most of your existing software delivers relevant customer data to sales, tools, dashboards and role-based views in a with the addition of Microsoft Dynamics. marketing and customer service teams customizable and intuitive interface. It all adds up It can easily be integrated with your current when they need it. Available in both cloud to a centralized platform focused on increasing unifi ed communications (UC) systems to and on-premises versions, this suite of tools customer satisfaction. With Microsoft maximize collaboration among your staff . and dashboards empowers customer-facing Dynamics, your organization can experience: Plus, Microsoft Dynamics can be seamlessly personnel with role-relevant knowledge integrated with Microsoft and non-Microsoft · Increased revenue — greater customer to deliver a consistent, fluid customer programs alike, including: understanding can lead to more eff ective experience across any department or marketing · Outlook · Lync communication channel. Th e data includes · Improved collaboration — sharing customer · Offi ce · Sharepoint tracking for customer: insights among all staff · Exchange · Social media · Activities · Maximized visibility — identify accurate · InsideView · Yammer · P rocesses baselines and goals to optimize the · Tasks customer experience · Milestones

CUSTOMERS WHO COME BACK.

A 2012 Forrester study showed that:

of customers with a strong customer experience of customers who had a bad experience were 71% were likely to consider that organization again.1 41% likely to switch to a competitor.1

CDW GETS MICROSOFT. THE PEOPLE THE PRODUCTS THE PLAN Our experienced account manager teams We have a deep understanding of Microsoft Your dedicated account manager will work are well-versed in CRM and all of the latest products and services. Microsoft works with our solution architects to help design in Microsoft Dynamics. Th ey work closely closely with our solution architects to and implement your Microsoft Dynamics with our CRM-specifi c solution architects ensure you get only the most up-to-date solution. Our approach includes: to implement the right Microsoft Dynamics technologies. And we can help you keep your · CRM and UC assessments solution based on your unique environment. software up to date with our software license · Hardware and software design and Plus, receive immediate guidance from our management solutions. Our partnership with deployment services Microsoft Business Development Team, Microsoft can help drive down costs and · Lifecycle maintenance and support which includes: improve IT governance. · Software license compliance assessments · Co nsultants · Project managers · So lution architects CDW.com/microsoft CDW.com/crm | 800.800.4239

IT’S OFFICIAL. MICROSOFT DYNAMICS AT WORK. CDW and Microsoft are a winning team.

CERTIFICATIONS Now, with one source for company information, · Microsoft Volume Licensing Partner of the Year — 2010 and 2011 our management and support teams can operate · Microsoft Corporate Accounts Partner of the Year “as one, improving our execution and responsiveness (Finalist) — 2012 to our customer needs and improving those relationships overall.”

TODD DAVIS | SENIOR DIRECTOR OF PRICING AND MARKETING SERVICES FOR U.S. XPRESS, INC.

A STRATEGIC PARTNERSHIP FOR SUCCESS We are backed by the CRM expertise of Ledgeview Partners, a Microsoft CRM Gold Certifi ed and Microsoft Dynamics President’s Club partner. Together, we off er our customers assistance across every aspect of their new Microsoft Dynamics solution, from installation and customization to data migration, integration and support.

SEE FOR YOURSELF.

SUCCESS STORYY: nTelos CASE STUDY

THE CUSTOMER RELATIONSHIP.. We helped nTelos, a wireless communications IS ALWAYS RIGHT.. company, implement a CRM solution to When nTelos partnered with CDW and Ledgeview on customer relationship management, their bottom line increased improve customer satisfaction long after the significantly along with improved customer experience.

Cell phone consumers can be fickle, forever chasing better deals and newer technology. If they don’t understand the At a Glance sale was completed. Our solution architects features of their phone or their bill, they’re likely to give their business to someone else. COMPANY: nTelos Without a customer relationship management (CRM) system in place, cell phone retailer nTelos was struggling to gather, HEADQUARTERS: Waynesboro, VA deployed a workfl ow with Microsoft Dynamics leverage and even provide easily valuable information that could help them to retain crucial business in a competitive EMPLOYEES: 1,300 market. Once a customer purchased a new plan or a phone, nTelos performed follow up calls. However, the calls were LOCATIONS: Virginia, West Virginia and to keep an accurate account of customer difficult to standardize, execution was spotty, and results were portions of Maryland, North Carolina, next to impossible to measure. The company needed a system Pennsylvania, Ohio and Kentucky that could move them beyond basic spreadsheets and allow them not only to gather customer data more effectively, but STORES: 65 brick-and-mortar retail sites and information, ensuring that all employees had also to leverage it in powerful new ways. an inside sales operation When nTelos began to realize in 2012 that it required a CRM BUSINESS: nTelos Wireless provides high-speed, system, the company had already established a strong eight- dependable nationwide voice and data coverage year relationship with CDW for IT solutions and services. That for over 430,000 retail subscribers. The company’s what they needed to assist customers. licensed territories have a total population of

Call your account manager at 800.800.4239 to speak with a CRM solution architect. Or, visit CDW.com/crm

121678 1 Forrester Report: Th e Business Impact of Customer Experience, 2012

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