JULY 2008 JULY WORKPLACE CONFLICT AND HOW BUSINESSES CAN Maximizing People Performance HARNESS IT TO THRIVE United States Asia Pacific CPP, Inc. CPP Asia Pacific (CPP-AP) 369 Royal Parade Fl 7 Corporate Headquarters P.O. Box 810 1055 Joaquin Rd Fl 2 Parkville, Victoria 3052 Mountain View, CA , 94043 Tel: 650.969.8901 Australia Fax: 650.969.8608 Tel: 61.3.9342.1300 REPORT HUMAN CAPITAL Website: www.cpp.com Email:
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[email protected] Maximizing People Performance WORKPLACE CONFLICT AND HOW BUSINESSES CAN HARNESS IT TO THRIVE by Jeff Hayes, CEO, CPP, Inc. FOREWORD OPP® is one of Europe’s leading business psychology firms.