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Friends and Family Test – Community Nursing Teams – April 2015

The Trust’s target ‘Friends and Family Test’ score: ‘Would recommend’ = 75%.

‘Would recommend’ percentage is calculated as follows:

Extremely likely + Likely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

‘Would not recommend’ percentage is calculated as follows:

Extremely unlikely + unlikely X100 Extremely likely + Likely + Neither likely nor unlikely +Unlikely + Extremely unlikely + Don’t know

(The score has been calculated in accordance with the Department of Health Publication Guidance issued in October 2014)

Friends and Family Test – Community Nursing Teams – Apr-15 Page 1 of 8

Team Extremely Likely Neither Unlikely Extremely Don't Total Would Would not Neither likely likely nor unlikely know recommend recommend likely nor unlikely unlikely to recommend / Don't know

% % %

1 / 7 1 0 0 0 0 8 100 0 0 2 1 0 0 0 0 0 1 100 0 0 3 Bideford 1 0 0 0 0 0 1 100 0 0 //Cheriton 4 4 0 0 0 0 1 5 80 0 20 Bishop 5 Culm Valley 6 1 0 0 0 0 7 100 0 0 6 5 1 0 0 0 0 6 100 0 0 7 //Woodbury 1 0 0 0 0 0 1 100 0 0 8 Holsworthy/Torrington 2 0 0 0 0 0 2 100 0 0 9 / 3 0 0 0 0 0 3 100 0 0 10 0 1 0 0 0 0 1 100 0 0 11 Lynton 2 0 0 0 0 0 2 100 0 0 //North 12 0 0 0 0 0 0 0 Tawton/Bow 13 Out of Hours Eastern/Urgent Care 9 0 0 0 0 0 9 100 0 0 14 Out of Hours Northern/Urgent Care 1 0 0 0 0 0 1 100 0 0 15 Seaton 2 0 0 0 0 0 2 100 0 0 16 / 0 0 0 0 0 0 0 17 Tiverton 1 1 0 0 0 0 2 100 0 0 Total 45 5 0 0 0 1 51 98 0 2

Percentage 88.2 9.8 0.0 0.0 0.0 2.0 100.0

Friends and Family Test – Community Nursing Teams – Apr-15 Page 2 of 8

Friends and Family Test - Community Nursing Teams - Apr-15 - Qualitative Data

Team ‘Friends and Reason for ‘Friends and Have you any Please tick this box if you Family Test’ Family Test’ response suggestions for ways we DO NOT wish your response can improve the service? anonymised comments to be made public. 1 Axminster/Sidmouth Extremely likely Good continuing service I cannot fault the No tick for the last 4 years. service. 2 Axminster/Sidmouth Extremely likely No tick 3 Axminster/Sidmouth Extremely likely The service has offered Not really, we feel the No tick great care and support service you are offering and helped to avoid is excellent, but are hospital admission. sometimes concerned your staff is over- stretched - they always try to prevent us being aware of this. 4 Axminster/Sidmouth Extremely likely Our community matron, Employ more No tick DS, has improved our experienced and situation extremely. Both understanding people physically, practically who are of the and psychologically. standard of DS. 5 Axminster/Sidmouth Extremely likely For wheelchair user with No tick severe disability the service is invaluable to my health and wellbeing to enjoy a happy life. 6 Axminster/Sidmouth Extremely likely I was seen on time, a No tick friendly nurse dealt with me. 7 Axminster/Sidmouth Extremely likely I DO NOT wish my anonymised comments to be made public 8 Axminster/Sidmouth Likely I DO NOT wish my anonymised comments to be made public Friends and Family Test – Community Nursing Teams – Apr-15 Page 3 of 8 9 Barnstaple Extremely likely Because of their caring No tick and support, 10 Bideford Extremely likely Because it is a valuable No tick service. 11 Crediton/Moretonhampstead/Cheriton Extremely likely We have had excellent Direct telephone No tick Bishop care from all the nurses - number rather than vastly better than that through received in North Health Centre. London! 12 Crediton/Moretonhampstead/Cheriton Extremely likely Very thorough and No tick Bishop friendly people. 13 Crediton/Moretonhampstead/Cheriton Extremely likely Very happy with No tick Bishop treatment. 14 Crediton/Moretonhampstead/Cheriton Extremely likely The care and treatment I The care and attention No tick Bishop received is brilliant. Staff I received couldn't be very caring. better, I'm well pleased. Excellent nursing staff. 15 Crediton/Moretonhampstead/Cheriton Don't know Cannot think for others. Many due to macular No tick Bishop degeneration cannot write. 16 Culm Valley Extremely likely All nurses have been All nurses have been No tick very caring. superb, J and S from Wyndham House, Silverton. I couldn't ask for any better. AW - very special lady, so much care, after care, I will miss her as she’s leaving. 17 Culm Valley Extremely likely Because care is None. No tick excellent. 18 Culm Valley Extremely likely I have always been In my case everything is No tick completely satisfied with very good. I could not the service I receive and wish for anymore. could not wish for any

Friends and Family Test – Community Nursing Teams – Apr-15 Page 4 of 8 more care that is given to me. 19 Culm Valley Extremely likely SH was excellent - very No. No tick thorough and caring. 20 Culm Valley Extremely likely I have received N/A!!! No tick exemplary care from friendly and courteous nurses. 21 Culm Valley Extremely likely The nurses were very No, your service was No tick kind and caring. first class treatment. 22 Culm Valley Likely I was pleased with the No. No tick attitude of the nurses and the treatment I received. 23 Exeter Extremely likely All the nurses in my I don't think you need No tick husband’s care have to improve the service been fantastic, answers in my opinion. all my questions re: care of his care. 24 Exeter Extremely likely The Whipton Nurse Retain current excellent No tick Clinic has provided an staff. Maintain / excellent support to me increase resources. and my wife for the past Simply allow the team 6 months. to work at their best, as I have seen them do. 25 Exeter Extremely likely Well satisfied. None - it is excellent. No tick 26 Exeter Extremely likely The nurses were very No. In my opinion the No tick caring and kind. service is excellent. Professional and Appointments always supportive during my ran to time. care for 4 months. Nothing too much trouble. 27 Exeter Extremely likely In the past year we have Think they all do a good No tick had two members of our job, they are angels. family suffer with cancer.

Friends and Family Test – Community Nursing Teams – Apr-15 Page 5 of 8 28 Exeter Likely No. No tick 29 Exmouth/Budleigh Extremely likely Excellent service. Not really. Completely No tick Salterton/Woodbury satisfied with the treatment. 30 Holsworthy/Torrington Extremely likely The DNs have always We are a residential No tick supported in the home home and our local DNs when needed. are brilliant! 31 Holsworthy/Torrington Extremely likely Most of the nurses are No tick very nice, respectful with a lovely smile - you look forward to seeing them. 32 Honiton/Ottery St Mary Extremely likely All nurses that have Better communication No tick visited the home were from health centre and very friendly, helpful and pharmacy to help you. caring and understanding to patient needs. 33 Honiton/Ottery St Mary Extremely likely I've always found the It would be much No tick nurses, kind, caring and better if the dressings know their job. met the needs. Quite often the chemist is slow on delivery. 34 Honiton/Ottery St Mary Extremely likely Very well led by the To maintain No tick community matron. communication with one specific person (be that family or carer) to prevent confusion. Simplify instructions (i.e. - change of meds.) 35 Ilfracombe Likely The person the nurses No tick visit cannot easily get to the medical centre and rely on help at home so it's an essential service for them. 36 Lynton Extremely likely The rest of my responses Just ensure it remains No tick

Friends and Family Test – Community Nursing Teams – Apr-15 Page 6 of 8 will indicate how much I as it is. It is invaluable value this service. It is to this community and excellent in every way. visitors - operate when surgeries are closed!! 37 Lynton Extremely likely I have always been In no way can the No tick treated with care and attention I have kindness for which I am received by the Lynton very grateful. Nursing team be improved on. 38 Out of Hours Eastern/Urgent Care Extremely likely The service received left The assessment was No tick nothing to be desired. excellent from a well- trained nurse. Leave a card with name and telephone no. 39 Out of Hours Eastern/Urgent Care Extremely likely No tick 40 Out of Hours Eastern/Urgent Care Extremely likely So caring and explain so No tick thoroughly. 41 Out of Hours Eastern/Urgent Care Extremely likely They were very quick No tick and explained everything they were doing. 42 Out of Hours Eastern/Urgent Care Extremely likely Because your service to Everything seems fine No tick me has been first class. to me. 43 Out of Hours Eastern/Urgent Care Extremely likely I DO NOT wish my anonymised comments to be made public 44 Out of Hours Eastern/Urgent Care Extremely likely Very quick to attend, No, because I'm sure No tick polite with good nursing you will always be care. trying to improve your service. 45 Out of Hours Eastern/Urgent Care Extremely likely From the first phone call No tick the response was very quick and very pleasant. The nurses were friendly and gave us helpful advice. Thank you. 46 Out of Hours Eastern/Urgent Care Extremely likely Always first class Everything is fine, first No tick

Friends and Family Test – Community Nursing Teams – Apr-15 Page 7 of 8 treatment given me. class. 47 Out of Hours Northern/Urgent Care Extremely likely Treatment very good. No tick 48 Seaton Extremely likely Without the district No. No tick nurses I would not have been discharged from hospital - I really did not want to stay in hospital. 49 Seaton Extremely likely Excellent service from all No tick the nurses that visited. 50 Tiverton Extremely likely My dad is disabled and No tick all the nurses are wonderful. Jody Pile in particular. 51 Tiverton Likely Filled in on behalf of No tick my 100yr old father, who has dementia and total care.

Friends and Family Test – Community Nursing Teams – Apr-15 Page 8 of 8