news International Edition - 8 July 2016

Keolis wins a new rail franchise in Germany and renews two contracts in France Keolis was named preferred bidder by the Rhein Ruhr transport authority VRR for the commuter rail service in Rhine Ruhr metropolitan region - the largest region in Germany with population of 11 million. The formal award is subject to a 10-day standstill period and Keolis is expected to take over from the incumbent DB Regio in December 2019. Keolis was selected for Lot A – one of the two available franchises - which will run for 12 years and covers services which total 4.8 million train-km/year (S1 Dortmund – Solingen and S4 Lütgendortmund – Unna). Annual revenue is estimated at €42 million per year. This award follows two other major successes achieved by Keolis Deutschland in 2015: the new contract to operate the Teutoburger Wald train Network, which starts in December 2017, and the renewal of the Hellweg Netz rail franchise, both in North Rhein Westphalia region. Keolis also has two important contracts renewals in France: the first one with the metropolitan area of “Grand Narbonne” in the south of France which has a population of 125,000. This 8-year contract will generate total revenue of €91 million. The second renewal is in Laval region (population 125,000). The new contract starts on 1st September and will run for 6 years. It will generate total revenue of €70 million. Well done to all the teams involved for these excellent achievements. Contact : [email protected] CustomerEconomic Satisfaction Performance AUSTRALIA & NEW ZEALAND Sweden: Driver language training Walk-arounds by the teams have been extre- mely successful and the results are illustrating New B-Class passenger information how many issues they are resolving; potentially system helps future proof trams before they have even been noticed by custo- Yarra Trams looked to mers. Nicolas Renoir, Project Manager, said: “It’s Keolis’ international so encouraging to see that when I have reported expertise when deli- a fault, it has been resolved by the time of my vering a vehicle next walk-around. It certainly makes me want to passenger informa- continue the positive work of the adopters’ team.” tion system (VPIS) on Contact: anisha. the B-Class fleet, which is about 30 Customer Satisfaction years-old. The B-Class There was huge interest among bus drivers trams now have new external destination boards, when Keolis Sweden began offering an online CORPORATE automated announcements, and internal displays language training course in February this year. European mobility Exhibition 2016 : to show passenger information. The new system Drivers often need to answer passenger ques- key highlights also improves the ease of travel for passengers tions and give directions. However, Swedish with hearing or vision impairments.Updates to is not always their mother tongue. “We saw passenger information on the B-Class trams can that there was a need to strengthen the wor- now be done remotely in response to network king language of drivers, so we decided to start changes, providing an improved passenger expe- a pilot programme in Stockholm”, said Cecilia rience. To complete the 130 trams at five depots in Jerneheim, HR and communications director. the timeframe agreed with Public Transport Victo- The 30 participating drivers studied in their free ria, Rolling Stock Projects worked with the Rolling time using their own digital devices. The company Stock Availability team to coordinate access to paid for the training software and held several trams for project works, while ensuring fleet avai- meetings so the participants could meet, exchange lability for operations. The knowledge from the B- experiences and talk in Swedish. At the last mee- Class project will be used to deliver the technology ting in June all the participants agreed they were to A and C-Class trams. The C1 trams will also in- very happy with the training and that they would clude LCD screens to display more detailed passen- recommend it to colleagues. They say they are now ger information and video content. more comfortable talking to passengers and more The European Mobility Exhibition has become a contact: [email protected] committed in their work and with their colleagues. major event for local authorities in Europe. Key OperationalCustomer Satisfaction Excellence The success of the project will now be evalua- highlights this year for Keolis were: the “Exempla- ted to determine whether it should continue. ry career” award given to Regis Hennion, Director CONTINENTAL EUROPE Contact: [email protected] of Light Rail and Metro projects for his career of 40 years developing city and urban transport. In The Netherlands: Introducing the new Employee Engagement addition, the Group also announced the creation water bus of the “Mass Transit Academy” in partnership with SNCF, a new partnership with the start-up On 17 June Syntus UNITED KINGDOM Wheeliz (car sharing service for people with and Hymove B.V. Adopt a Station gaining momentum reduced mobility) and Keolis Angers awarded started the trial of “Golden bus” 2016. a new hydrogen bus: a fully electric city bus, with clean Contact: segolene. water as its only [email protected] Partnering with PTAs emission. “We consider it our social responsibility to contribute to development of zero-emission bus transport”, said Cees Anker, managing director of KeoShare has been upgraded... Syntus. Public transport companies and the Dutch government agreed that all public transport buses And is now available on all de- should be free of harmful exhaust gases by 2025. vices. To discover the redesigned The trial of the hydrogen bus is an important step platform, connect to https:// and fits perfectly with the strategy of both Syntus The first phase of the relaunched Adopt a Station keoshare.keolis.com. This new and Keolis to provide more environmentally frien- project at KeolisAmey Docklands is proving to be version provides major ergono- dly transport. The bus will operate this summer very successful with the adopters conducting for- mic improvements, to help us all between the cities of Arnhem and Apeldoorn. tnightly checks. Adopt a Station is an initiative further collaborate and share. Contact: [email protected] designed to improve the overall condition of the network, by assigning various employee teams Corporate Social Responsibility as ‘adopters’ or guardians of a particular station.

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