Ixnetwork FAQ Guide
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IxNetwork FAQ Guide Release 7.00 EA Part No. 913-1626 Rev A December 2012 Copyright and Disclaimer Copyright © 2012 Ixia. All rights reserved. This publication may not be copied, in whole or in part, without Ixia’s consent. RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the U.S. Government is subject to the restric- tions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and FAR 52.227-19. Ixia, the Ixia logo, and all Ixia brand names and product names in this document are either trademarks or registered trademarks of Ixia in the United States and/or other countries. All other trademarks belong to their respective owners. Corporate 26601 W. Agoura Rd. Web site: www.ixiacom.com Headquarter Calabasas, CA 91302 General: [email protected] USA Investor Relations: [email protected] +1 (877) FOR IXIA (877-367-4942) Training: [email protected] +1 (818) 871 1800 (International) Support: [email protected] (FAX) +1 (818) 871-1805 (877) 367 4942 [email protected] EMEA Ixia Europe Limited Support: [email protected] Avonbury Business Park, Unit 5 +44 1869 356370 (Option 5) Howes Lane Bicester, Oxfordshire, OX26 2UA United Kingdom +44 1869 356370 (FAX) +44 1869 356371 [email protected] Asia Pacific Asia Pacific Representative Office Support: [email protected] New Shangai International Tower, Suite 26E (877) 367 4942 360 Pudong Nan Rd Shanghai 200120 China +86 21 50543439 [email protected] Japan Ixia KK Support: [email protected] Aioi Sampo Shinjuku Building, 16th Floor (877) 367 4942 3-25-3 Yoyogi Shibuya-Ku Tokyo 151-0053 Japan +81-3-5365-4690 (FAX) +81-3-3299-6263 [email protected] India IXIA Technologies Pvt. Ltd. Support: [email protected] Tower 1, 7th Floor, UMIYA Business Bay +91 80 49396400 Cessna Business Park Online Support Form: Survey No. 10/1A, 10/2, 11 & 13/2 http://www.ixiacom.com/support/inquiry/?location=india Outer Ring Road, Varthur Hobli Kadubeesanahalli Village Bangalore East Taluk Bangalore-560 037, Karnataka, India +91 80 42862600 For viewing the FAQs related to the product, go to Ixia Technical Support Online: https://ebsoprod.ixiacom.com/OA_HTML/jtflogin.jsp Contents Introduction .......................................................................................... 1 Installation/Upgrade............................................................................... 2 Licensing ............................................................................................ 13 Procedure........................................................................................... 14 Version Compatibility ........................................................................... 17 Definition ........................................................................................... 30 Troubleshooting .................................................................................. 32 Error Messages .................................................................................... 41 Other ................................................................................................ 48 IxNetwork FAQ Introduction This document comprises the Frequently Asked Questions (FAQs) regarding IxNetwork. The FAQs exist for IxNetwork version 6.10 or earlier. These issues are faced by external as well as internal users of IxNetwork. We have categorized the frequently asked question in the following manner: Installation / Upgrade Licensing Procedure Version Compatibility Definition Troubleshooting Error Messages Others Resolutions of these problems have been provided by the IXIA engineers. For more up-to-date information on existing FAQs, visit https://ebsoprod.ixiacom.com/OA_HTML/jtflogin.jsp. 1 IxNetwork FAQ Installation/Upgrade The installation/upgrade related questions are as follows: 1. Installing IxOS on Windows 2003 Server Terminal Service gets a few unexpected dialog boxes 2. IxNetwork\IxAutomate installation failed with Error "Microsoft SQL Server Express 2005 SP2 setup failed" along with MSXML install error 3. IxNetwork 5.40 installation failed. 4. Large installer packages like IxLoad 4.30 and IxNetwork 5.40 may fail while trying to extract the files during installation. 5. Sample IxNetwork Fast Reroute (FRR) configuration 6. IxNetwork 5.30 SP5 Patch1 install on VM windows 2003 server failing SQL setup 7. IxNetwork 5.30sp3 patch1 Installation "hang" without any error messages in bootstrapper.log 8. Unable to install application due to Error: Windows cannot access the specified device, path, or file. 9. IxNetwork Help files Installation along-with IxNetwork 10. IxNetwork Installation on Windows Client. 11. SQL Express 2005 error when installing Ixia software on an Ixia chassis 12. Installing IxNetwork-FT 5.60EA with IxOS 5.60GApatch1 on client pc - FT does not show up 13. 'IxNetwork installation is not supported on this platform 6.0.0 64-bit. Please check the release notes for the list of supported platforms' message is shown when trying to install IxNetwork 6.0 EA on Win 7 64 bit machine. 14. Installing IxOS on Windows 2003 Server Terminal Service gets a few unexpected dialogue boxes 15. IxNetwork 5.40 installation failed...why? 16. IxNetwork 5.30 EA SP5 compatibility issue with the IxOS 5.20 GA P2 17. I have been trying to upgrade the IxNetwork software on the XM12 chassis this morning and it keeps hanging at the installation window. The window that says ‘this may take a few minutes’ has a status bar. I waited 45 mins and the status bar never change so I killed the process and attempted to back out the install. Now I am trying to re-install the software and it appears to be hung again. 18. Install IxNetwork Help files along with IxNetwork 19. Installation limitation of IxNetwork in Windows 2003 with non-English locales 20. Error 1920-IxNetwork.Reporting service fails to initialize 21. Error 27506 when installing Aptixia Application (Sql Error) 22. Installation error of SQL 2008 while installing IxNetwork 1. Installing IxOS on Windows 2003 Server Terminal Service gets a few unexpected dialog boxes Description 2 IxNetwork FAQ The user sees one or two popped up box during the installation. The message reads something like this, ‘When the installation has ended (successfully or not), please click the Finish button or the Cancel button. Do not click the buttons before installation has ended!’ Resolution This happens when the server is not in the "installation mode" with Terminal Service on Windows 2003 server. In order to avoid this nuisance, you have to open a command shell, disable logins and put the server into installation mode. More details can be found at http://www.tech-archive.net/Archive/Windows/microsoft.public.windows.terminal_services/2006- 11/msg00440.html Before installing applications on a Terminal Server, you must put the server into "install mode". In this mode, all changes made to the registry and to ini-files will be monitored and copied to the shadow area in the registry. This process ensures that all users will receive their personal copy of those registry keys and ini-files. You can put a Terminal Server in Install mode by using the Add/Remove Programs tool in Control Panel, but this method does not work when you install applications directly from the web. A method which gives you more control over the process is to put the server into install mode from the command prompt: I. Open a command window (Start - Run - cmd) II. Type ‘change logon /disable’ (without the quotes). This does not allow new connections to the server III. Use Terminal Services Manager to verify that there are no user sessions; send a message to connected users, requesting them to log off IV. Type ‘change user /install’ (without the quotes) to put the server into install mode V. Install your application VI. When the installation is completely finished, type ‘change user /execute’ to put the server back into its normal execute mode VII. Type ‘change logon /enable’ to allow users to connect again Further reading: Checklist: Installing applications http://technet2.microsoft.com/WindowsServer/en/Library/8ef377c7-3815-4b1c-9cd5- b7950120c0c21033.mspx 2. IxNetwork\IxAutomate installation failed with Error "Microsoft SQL Server Express 2005 SP2 setup failed" along with MSXML install error. Resolution MSXML and SQL database setup failed during IxNetwork installation I. Run the Windows Installer CleanUp utility. (attached) 3 IxNetwork FAQ II. Select MSXML6 Service Pack 2 (KB954459) [6.20.1099.0] in the list, and then click Remove. 3. IxNetwork 5.40 installation failed. Resolution: Recently one of our SE ran into a problem with IxNetwork 5.40 installation. While running the installer, it was failing with error 1721 SE first tried to install IxNetwork + Test Conductor package. He was running into some problem with IxNetwork, so he tried to 'repair' the IxNetwork at this point he was getting these errors (see snapshot). After troubleshooting we learned that IxNetwork + TC and IxNetwork standalone installer they both are separate. In this case, for some reason IxNetwork installer got confused with IxN +TC installer, hence it generated error. According to engineering DO NOT try to run install IxN +TC and IxN installer on a same client PC. You may run into unexpected error. 4. Large installer packages like IxLoad 4.30 and IxNetwork 5.40 may fail while trying to extract the files during installation Resolution IxLoad 4.30 and IxNetwork 5.40 EA combo installer (IxNetwork 5.40 EA + TC 2.20.10.38.EA.Patch1) may fail with following