2012-2013 ANNUAL REPORT

CONNECTING THE DOTS to better serve our communities OVERVIEW TECH IMPACT’S MISSION is to ensure all nonprofits can use technology to better serve our world.

We are the place nonprofits can call to make sense • Provide hands-on technology support to nonprofits. of anything from large-scale technology projects, to Through our Managed IT Services, we can implement simple technology maintenance. We have partnered and support an organization’s entire technology with hundreds of nonprofits organizations around the infrastructure, either in the cloud or on-premise. world since 2003, to help each one realize the potential • Ensure that nonprofits receive every software and of technology to achieve their mission and improve product discount available. We accomplish this through outcomes. our deep partnerships with nonprofits like TechSoup Global and corporations like Microsoft. At Tech Impact, we: • Help young urban adults move into a career in IT • Maintain and deploy a comprehensive suite of through our ITWorks program. This award winning 16- products and services that focus solely on the needs week program gives them the training, certifications, of nonprofits. We are the nonprofit behind npCloud.org and experience they need to compete for entry level IT and VolunteerConnect.org. positions. • Maintain a network of experts that can help a nonprofit The months and years ahead hold enormous promise overcome almost any technology challenge. We provide affordable expertise in strategic technology planning, for the advancement of how nonprofits use technology project management, database and application to improve their own operations, and how they will use development. technology to make an impact on society. Tech Impact will be here to make sure that promise becomes reality.

2 | TECH IMPACT ANNUAL REPORT 2012-2013 A LETTER FROM OUR EXECUTIVE DIRECTOR In 2003, Microsoft and a small group of foundations started a capacity-building organization that could provide hands-on technology help to nonprofits in the greater region. 10 YEARS AS NPOWER PENNSYLVANIA: At that time, no one could have anticipated how much technology would change. The availability of Broadband and Cloud Services has transformed much of what we do, and it has changed what nonprofits expect from us. We added the npCloud.org brand, and Volunteer Connect, and we are now getting 99 WE TRANSFORMED THE LIVES OF calls from Florida, California, Texas, Washington, and New York. Nonprofits are calling 99 INDIVIDUALS THROUGH ITWORKS. us because they need our help. And because of new technologies, we can help. Changing from a regionally-exclusive organization to an organization with national impact is a big step, and one that deserves a new name. We are not just serving Pennsylvania, Delaware, or New Jersey exclusively anymore. At the same time, we 730 WE HAVE HAD IMPACT ON 730 have not lessened our commitment to nonprofits in that region. We’ve helped over NONPROFITS IN DELAWARE, 730 nonprofits there. We’re not going anywhere! PENNSYLVANIA AND NEW JERSEY AND HUNDREDS MORE ACROSS This report focuses on our last full year as NPower Pennsylvania and our fist year as THE COUNTRY. Tech Impact. As we close the book on the NPower Pennsylvania brand, we look back on the last ten years with tremendous pride. Moving forward, our vision is to increase those impacts exponentially. Here is a list 1,000 of what Tech Impact is focusing on in 2014. WE HAVE UNLEASHED THE SUPPORT OF OVER 1,000 VOLUNTEERS. • Some of Our Services Are Going Global: npCloud.org is our suite of services that helps nonprofits gain access to cloud-based technology. • We Are Partnering With Industry Leaders: We’ve begun deep partnerships that bring exclusive benefits to nonprofits - unfettered access to free and discounted 1,500 cloud services, free software, and more. WE HAVE DONATED OVER 1,500 GENTLY USED PCS TO NONPROFITS. • We’re Launching New Apps: VolunteerConnect is our new volunteer management database. There are more apps to come. • ITWorks is Expanding: Our IT training program for young adults is gaining national recognition. And we’re working on new partnerships that will spread the 22,000,000 program to new communities. WE HAVE ENABLED THE DONATION OF MORE THAN $22,000,000 We’re excited about what the future holds. We hope you are as excited as we are. WORTH OF TECHNOLOGY SERVICES, Thank you for your support and for making the last ten years great ones. We are SOFTWARE, AND HARDWARE TO OUR NONPROFIT COMMUNITY. looking forward to the next ten. Sincerely,

Patrick Callihan, Executive Director

TECH IMPACT ANNUAL REPORT 2012-2013 | 3 PRODUCTS AND SERVICES

npCloud npCloud is a suite of technology services that, combined, transforms the way a nonprofit interacts with technology. With it, we can replace an organizations’ entire on- premise technology structure with cloud-based solutions. npCloud’s solutions protect the nonprofits’ data against catastrophe, improve the accessibility of workplace tools for their workers (so staff can work from anywhere on the globe), and remove capital costs so organizations can spend those dollars on their missions. The services we provide under npCloud include:

npBase™ npOffice™ hosted servers and virtual built on Microsoft’s industry-leading Office 365 solution, npOffice desktops give nonprofits access to offers secure, anywhere access to email and calendars, Office Web maintenance-free servers and/or Apps, instant messaging, conferencing, and file sharing. desktops in the cloud.

npTalk™ npVault™ hosted PBX phone systems, so provides secure online backups and offers proactive monitoring, office phones can travel with the file restoration, and disaster recovery. Lost data can be restored workers, anywhere. with a phone call.

Data Services Managed IT Services Many organizations struggle with the volume of Many nonprofit executives prefer that IT be taken information they track, and the number of methods they off their hands. npHelp is here to do just that. use to track it. npHelp is a complete IT support solution that We help those organizations by: includes proactive maintenance of desktops, • Developing and supporting custom databases on the laptops and servers, a live help desk, unlimited Microsoft Dynamics and Saleforce.com platforms. support tickets, and more. • Giving nonprofits ahelp desk they can call for help Our system monitors a nonprofit’s network and with their database, as well as providing support to notifies us before critical issues arise. We improve create fields and update reports through our Success the security of the nonprofit’s systems by providing Academy service. updates, patches, firewall management, and virus • Developing Microsoft SharePoint applications for protection. And our monthly reports provide organizing shared documents, workflows, shared organizations with critical insights and ensure calendars, and everything else nonprofit staff need on they stay ahead of their technology investments. a daily basis. We manage a nonprofit’s entire IT infrastructure, so they don’t have to.

4 | TECH IMPACT ANNUAL REPORT 2012-2013 VolunteerConnect Tech Impact’s VolunteerConnect is a robust web-based Volunteer Management System for Nonprofits. Based on the best practices of multiple Habitat for Humanity chapters, VolunteerConnect enables nonprofits’ volunteers to register and schedule activities on their own time. It also provides the nonprofit with a way to track a volunteer’s activity and create detailed reports. Nonprofits can use the system to communicate with supporters, match them with additional activities, and identify good targets for potential financial donors. And it’s all online in a user-friendly web-based system.

TECH IMPACT ANNUAL REPORT 2012-2013 | 5 TECH IMPACT PROGRAMS

ITWorks ITWorks is Tech Impact’s award-winning technology training program for urban young adults. This program, which is free for them to participate in, prepares them for an entry-level IT job and provides them with a pathway to a career in technology. ITWorks also has a secondary benefit: it provides nonprofits with an affordable skilled workforce to address the technological challenges they face. Over 16 weeks, ITWorks students earn one or more industry-standard certifications, receive weekly professional skills training, and are placed into 5-week technology-related internships. Tech Impact’s unique relationship with regional corporations, and nonprofits, provides students with a unique experience that will change their income potential for life. ITWorks has locations in Philadelphia, Pennsylvania and Wilmington, Delaware.

6 | TECH IMPACT ANNUAL REPORT 2012-2013 ITWorks Outcomes 99 STUDENTS 99 LIVES CHANGED

90% PERCENTAGE COMPLETING CLASSROOM TRAINING AND GRADUATING

Of those graduating: 100% OBTAINING PROFESSIONAL CERTIFICATION

75% IT Works.... Impacting Futures OBTAINING MORE THAN ONE PROFESSIONAL CERTIFICATION Emilia graduated from ITWorks 100% Philadelphia’s Fall 2012 session. This quote from Emilia’s ITWorks COMPLETING INTERNSHIPS graduation speech eloquently describes the impact of ITWorks: 70% “After a year of being out of OBTAINING EMPLOYMENT IN IT RELATED FIELD WITHIN school, I felt lost, hopeless, and 7 MONTHS OF GRADUATION had low self-esteem. I needed a change in my life to help me refocus and get back on track with 100% my goals. When I heard about the OF THOSE EMPLOYED IN THE IT FIELD OBTAINING INCOME GAIN OF 100% ITWorks program, and what they were doing for young adults in similar positions, I knew this was 7 NONPROFITS the opportunity I was waiting for ON AVERAGE, BENEFIT FROM INTERNSHIPS AND/OR EMPLOYMENT to change my life around.” Emilia OF GRADUATES FROM EACH CLASS completed her internship at Cozen O’Conner, and obtained both the Sponsors: Cisco IT Essentials and CompTIA A+ certifications. She is now LEAD SPONSOR employed with the IT department at Styron LLC.

DELAWARE SPONSORS Read many more success stories: http://itworks.org/success-stories/

PENNSYLVANIA SPONSORS

TECH IMPACT ANNUAL REPORT 2012-2013 | 7 TECH IMPACT CASE STUDIES

npCLOUD Children’s Scholarship Foundation SALESFORCE IMPLEMENTATION Children’s Scholarship Fund of Philadelphia provides low-income Homeless Planning Council K-8 students with scholarships. Tech Impact’s npCloud service Homeless Planning Council of keeps the organization running smoothly. Delaware (HPC) engaged the services of Tech Impact to create a searchable database which could capture and collate existing and new housing information for all sub-populations such as seniors, individuals with disabilities, and those without transportation. After three months of development efforts, the HPC housing database went live in March 2012.

What Tech Impact accomplished in three months was incredible. Homeless Planning Council of We are a nonprofit, and Tech Impact really gears their services Delaware can now effectively to that world beautifully. If we have a down period because capture and analyze the of compromises in our technical equipment, we’re in trouble. statewide housing information, And the phone calls that we’re not getting from families are and identify the gaps which a serious matter. Tech Impact’s service is consistent and it’s need to be addressed.“ strong. The technical support by Tech Impact’s npCloud team Susan Starrett, Executive Director has been terrific.” Homeless Planning Council

Ina Lipman, Executive DirectorChildren’s Scholarship Foundation

8 | TECH IMPACT ANNUAL REPORT 2012-2013 part of the SpArc family of organizations

Union County Christmas Bureau

VOLUNTEERCONNECT npVAULT Union County Christmas Bureau The ARC of Philadelphia and PDCC Maintaining accurate contact information for volunteers npVault bridges the gap for organizations that cannot is critical to the mission of the Union County Christmas yet afford a to move to the cloud, and ensures that they Bureau in Monroe, North Carolina. Prior to using have reliable off-site backups. VolunteerConnect, they had difficulty keeping volunteer The ARC of Philadelphia and PDCC provides advocacy schedules and contact information accurate and up and better quality of life for adults and children with to date. The Union County Christmas Bureau engaged developmental and intellectual disabilities. with Tech Impact to implement VolunteerConnect, to maintain a central location for all volunteer information. Just a few days before Christmas, Gloria Haney, We support 500 to 600 people a day who have Volunteer Services Coordinator with the Union County disabilities. This, for some of them, is their Christmas Bureau, learned that their food donation for 1,700 families fell through. Purchasing the food socialization. It’s also their work, and it gives would have cost more than $8,000. Fortunately, they them the ability to do something that they enjoy. had access to up to date, current volunteer contact Our records are very important, because that’s information through VolunteerConnect. They sent our contact information for families and for the out an email blast at 11:30 AM on December 16th, people who come here, and we…support so many and within a matter of hours, they collected more people that losing that type of data would be than 1,700 chickens, hams and turkeys. By 6 PM on awful. npVault is peace of mind, and that peace December 18th, Gloria Haney had more than enough of mind makes us able to do our jobs better. We to feed all of their families in need. According to the don’t have to worry about the other things, and Christmas Bureau, they would never have been able to reach so many generous people so quickly without we can focus on what we’re really here for, which VolunteerConnect. is the people that we serve.”

Mia McGuire, Associate Director of Administration The ARC of Philadelphia and PDCC

TECH IMPACT ANNUAL REPORT 2012-2013 | 9 OUR CLIENTS

Since 2003, we have provided IT services and support to over 730 nonprofits in Delaware, Pennsylvania, and New Jersey. Through 2012 and today, we have touched hundreds more organizations representing every nonprofit sector and spanning across the nation (and in some cases, around the globe). Here is a glimpse at the breadth and depth of our client base and their impact on our communities:

SAN JOSE, CA Silicon Valley Council of Nonprofits

10 | TECH IMPACT ANNUAL REPORT 2012-2013 Powering Nonprofits To Empower Their Communities

PARTIAL CLIENT LISTING

The Northeast Region GLENCOE, IL The River Center Chicago Botanic Garden Center for Community Arts Bnei Aram Soba National Development Council South Jersey Cultural Alliance Tyler Arboretum Philadelphia Council for Community Advancement Access Services Inc Bicycle Coalition of Greater Philadelphia West Virginia Rivers Coalition Friends of the Cheat

The South Region LIFT Communities Delaware Family Voices Family Network On Disabilities Of Florida Arabia Mountain Heritage Area Alliance, Inc. GHA Autism Supports Classroom Central Habitat for Humanity of South Hampton Roads Oklahoma Project Woman Palmetto Animal Assisted Life Services (PAALS) Greater Kingsport Family YMCA Child Study Center

The Midwest Region CASEL Chicago Botanic Garden Ingenuity Inc Easter Seals Joliet Region, Inc. Information & Referral Network Hoosier Hikers Council A Hope Center Preg. & Rel. Resources Girl Scouts of Northern Indiana-Michiana Harvest America Corp. BVU: The Center for Nonprofit Excellence Muskingum County Business Incubator

United Way The West Region of Citrus County Scottsdale Cultural Council Silicon Valley Council of Nonprofits San Francisco Film Society Denver Indian Center, Inc. Delta County Library District CRYSTAL RIVER, FL Clackamas County Childrens Commission United Way of National Community Land Trust Network Clear Path International Citrus County Bainbridge Island Land Trust ARCA Museum of New Mexico Foundation

TECH IMPACT ANNUAL REPORT 2012-2013 | 11 OUR SUPPORTERS

We are thankful for the support of our donors. We would not be able to do the work we do without them. These corporations and foundations support our mission by: • Helping us make the latest technologies, and expert technology help, accessible and affordable for nonprofits. • Helping us help their grantees think big about the potential technology can hold. • Recognizing that technology skills can transform lives and communities. Through ITWorks they give urban young adults the opportunity to start a career in technology. If you would like information on supporting Tech Impact, please contact our Development Office at 215.557.1559.

Lead Contributors Accenture Razor Technology AT&T Reed Elsevier Bank of America Reed Technology and Information Services, Inc. Capital One SAP America Inc. IBM The Judge Group JPMorgan Chase & Co. The Philadelphia Foundation Logwood Foundation The William Penn Foundation Microsoft United Way of Southern Pennsylvania and Southern New Jersey Sustaining Contributors

Advantage Technical Resourcing Lexis Nexis Aria Health Link Technologies Arkema Liquidhub Lou Tilley Media Enterprises Chariot Solutions Microsoft Christiana Care Health System MindShift Technologies Ci&T NPC, Inc Computer Aid, Inc. OP Decision Continental Resources Phoenixx Systems CSC Consulting, Inc. The Archer Group Deloitte The Burd Group Evolve, IP Title Resource Group Friedman Williams Group UnitedHealthCare Medicare & Retirement Hitachi Data Systems UST Global Independence Bluce Cross Vertex, Inc. IT Governance Advisors VWR International Inc. J2, LLC WGROUP JWS Partners Windstream Lamoreaux Search Xtium Level 3 Communications

12 | TECH IMPACT ANNUAL REPORT 2012-2013 CIO ADVISORY BOARD

The Tech Impact CIO Advisory Board is a leadership body of corporate Chief Information Officers (CIOs), Chief Technology Officers (CTOs) and other senior IT leaders. The CIO Advisory Board has a threefold mission: Advise Tech Impact’s staff and the Board of Directors on the design and development of the Tech Impact’s service offerings, Keep Tech Impact’s staff and board updated on new innovations and best practices in the IT field, and Help Tech Impact attract new resources to power the overall success of its strategies, programs and solutions. To this end, the CIO Advisory Board plays a key role organizing and hosting Tech Impact’s annual luncheon.

Robert Ehlinger, VP of Logistics and CIO, Phil Newmoyer, Principal, Lannett Company, Inc. The W Group, Inc. Stephen Elliott, Principal, JWS Partners Brendan O’Malley, VP Mergers and Suzanne Fairlie, Founder and President, Business Process Integration, ProSearch Flower Foods Randy Gaboriault, CIO, Christiana Care Niraj Patel, Managing Director, Health System The Musser Group Brian Gillam, CIO, Cozen O’Connor Charles (Rusty) Patel, VP, IT North America Installation & Services, Tyco Gerard Halmagyi, Director of Portfolio Management Office & Business Joseph Reithmeier, Director of IT, Architecture, Americas IT, AECOM Senior VP of Technology, Systems Analyst, Beneficial Bank Anjana Harve, VP, IT, Shire HGT Nick Robak, Managing Partner, David Henkin, VP, Managed Services, BridgeView Partners Vertex Inc. Gagan Saxena, VP Consulting and Jeff Hummel, VP of IT Workforce Principal Consultant, Decision Technology Services and Collaboration Management Solutions Technology, Capital One Stephen Shander, SVP, SAP America, Inc. Sue Kozik, Chair, SVP & CIO, James A. Johnson, II, CIO, Carpenter Technology Helane Stein, VP of Information Technology, PREIT David Ballai, CIO and VP Commercial Robert Juliano, VP & CIO Brandywine Solutions, Reed Technology & Realty Trust Joseph Tait, CIO, Lydall Information Services Inc. David Kelble, Director of Information Nehal Trivedi, CIO, TRG & Chief Jeffrey Berger, VP Information Technology Technology, The Madlyn and Leonard Technology Strategist, Realogy Solutions, NFI Industries Abramson Center for Jewish Life John Turner, Head of US Corporate Richard Cohen, Managing Director of Michael Keough, CIO, Arkema Systems at TD Bank Philadelphia Consulting Practice, Chris Kohl, VP of Corporate Technology Charles Wallace, VP & CIO, Business Principal, Information Management and CIO, Vertex, Inc. Technology Systems, Keystone Foods Practice , Deloitte Consulting, LLP Ken Krieger, CIO, The Judge Group Ken Weirman, VP & CIO Ametek, Inc. William Compton, CIO, Integra Rudy Wolfs, SVP Information Technology, Life Sciences John Leffler, Global and Americas SAP Leader, IBM Capital One Yvonne Cook, Principal, Chadwell Mike Zbranak, CIO, Chase Mortgage Bank Solutions Michael McGovern, Managing Director, East Region, Computer Services Corp Tony DeGregorio, VP & CIO, Tyco Flow (CSC) Control Gloria Moleon, CIO, The Union League Lawrence DelGatto, CIO, Radian of Philadelphia Frank Deluca, Principal, B2Y Solutions LLC William Morgan, Director HR Operations Ernest Dianastasis, Managing Director, & Information Systems, Memorial Philadelphia Consulting Practice, Sloan-Kettering Cancer Center CAI, Inc. Tom Mullin, CIO, Insurance Solutions, Timothy Duffy, VP, Global IT Applications, United Healthcare Medicare & Retirement Dennis Egen, CTO & Partner, George W. Nelson Jr., CIO/SVP, Toll The Archer Group Brothers, Inc.

TECH IMPACT ANNUAL REPORT 2012-2013 | 13 OUR TEAM

Patrick Callihan, Executive Director John Baker, Manager of Technical Support Services Lauren Cannon, Office Manager Sam Chenkin, Product Manager Dean Graham, Senior Manager of Application Services Tim Hargadon, Technology Consultant Grace Harpole, ITWorks Program Manager Kitty Heite, ITWorks Delaware Lead Instructor Becca Johnson, Delaware Outreach and Development Manager Eric Johnson, Tier 1 Support Analyst Edward Jones, II, Tier 1 Support Analyst Steve Karge, Tier 2 Support Analyst Mark Mason, Manager of Support Services Aazim Muhammed, Tier 2 Support Analyst Anthony Pisapia, Director of Development & Programs Michael Purcell, ITWorks Assistant Instructor Ebony Taylor, Project Coordinator Linda Widdop, Director of Technical Services Dave Williams, Network Administration/Support

14 | TECH IMPACT ANNUAL REPORT 2012-2013 TECH IMPACT BOARD AND COMMITTEES BOARD OF DIRECTORS

Provides leadership to the board as a whole; monitors committee activities; makes time-sensitive board level decisions when the board is not scheduled to meet; guides development, review and authorization of personnel policies and procedures; annually reviews the Executive Director’s performance.

Paul Jaskot, Chair, Partner, Reed Smith David Ballai, Vice Chair, CIO and VP Commercial Solutions, Reed Technology & Information Services, Inc. Randall Gaboriault, Treasurer, CIO, Christiana Care Health System Collie Turner, Secretary, VP of Strategic Solutions, Epocrates Steve Aylward, General Manager for Enterprise Health and Life Sciences, Microsoft Nancy Burd, CEO, The Burd Group Patrick Callihan, Executive Director, Tech Impact Richard Cohen, Managing Director of Philadelphia Consulting Practice, Principal, Information Management Practice, Deloitte Consulting Jeffrey Hummel, VP of IT Workforce Technology Services and Collaboration Technology, Capital One James A. Johnson, II, CIO, Carpenter Technology Sue Kozik, Senior VP & CIO, Independence Blue Cross John Leffler, IBM Managing Partner, Global and Americas SAP Practice Tony Payton Jr., Associate, Malady & Wooten LLP Steve Shander, Senior Vice President, SAP America Inc.

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