2019 Annual Report
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2019 Annual Report Momentum 1 WSFS Financial Corporation About WSFS Financial Corporation WSFS Financial Corporation is a multi-billion-dollar commercial banking, retail banking, cash management, financial services company. Its primary subsidiary, WSFS and trust and wealth management. Other subsidiaries or Bank, is the oldest and largest locally managed bank divisions include Arrow Land Transfer, Cash Connect®, and trust company headquartered in Delaware and the Cypress Capital Management, LLC, Christiana Trust Delaware Valley. As of December 31, 2019, WSFS Financial Company of Delaware, NewLane Finance, Powdermill Corporation had $12.3 billion in assets on its balance Financial Solutions, West Capital Management, WSFS sheet and $20.7 billion in assets under management and Institutional Services, WSFS Mortgage, and WSFS Wealth administration. WSFS operates 118 offices, 93 of which Investments. Serving the greater Delaware Valley since 1832, are banking offices, located in Pennsylvania (55), WSFS Bank is one of the ten oldest banks in the United Delaware (45), New Jersey (16), Virginia (1) and Nevada (1), States continuously operating under the same name. and provides comprehensive financial services including For more information, please visit wsfsbank.com. Our Foundation MISSION We Stand For Service® VISION We envision a day when everyone says, “I can’t imagine a world without WSFS.” STRATEGY Engaged Associates, living our culture, making a better life for all we serve. VALUES At WSFS we: Do the right thing • Serve others Are welcoming, open and candid • Grow and improve 2 WSFS Financial Corporation Financial Highlights (Dollars in millions) At December 31, 2019 2018 2017 Total assets $ 12,256 $ 7,249 $ 7,000 Net loans, including held for sale $ 8,508 $ 4,889 $ 4,807 Deposits $ 9,587 $ 5,640 $ 5,248 Stockholders’ equity $ 1,850 $ 821 $ 724 Nonperforming assets to total assets 0.32% 0.66% 0.84% Number of offices 118 76 76 (Dollars in thousands, except earnings per share data) For the years ended December 31, 2019 2018 2017 Net income* $ 148,809 $ 134,743 $ 50,244 Diluted earnings per common share* $ 3.00 $ 4.19 $ 1.56 Return on average assets* 1.30% 1.92% 0.74% Return on tangible common equity* 13.48% 23.72% 9.74% *Year-over-year comparability impacted by certain one-time items discussed in our Annual Report on Form 10-K Core Highlights (Dollars in thousands, except earnings per share data) For the years ended December 31, 2019 2018 2017 Adjusted net income** $ 185,104 $ 114,307 $ 82,841 Diluted earnings per common share** $ 3.74 $ 3.55 $ 2.56 Return on average assets** 1.61% 1.63% 1.21% Return on tangible common equity** 16.61% 20.18% 15.82% **Excludes certain one-time items discussed in our Annual Report on Form 10-K Net Loan Growth Deposit Growth Core Fee Income Growth† $9,587 $8,508 $161.6 $138.0 $5,640 $122.7 $4,807 $4,889 $5,248 2017 2018 2019 2017 2018 2019 2017 2018 2019 (Dollars in millions) † Excludes securities gains, and realized/unrealized gains on equity investments 10000 10000 200 8000 8000 150 6000 6000 100 4000 4000 50 2000 2000 0 0 0 3 2019 Annual Report Letter from Management Our well-executed integration and brand campaign have us tracking better than our original modeling and ahead of our Customer retention and engagement targets, which is ultimately the true test of a bank combination. Rodger Levenson Successful Integration Chairman, President & Chief Executive Officer After more than a year of incredibly hard work, we successfully integrated Beneficial into WSFS, To our Associates, Customers, Owners, converting both the brand and technology platforms Community Partners and Friends: while onboarding more than 600 legacy Beneficial 2019 was a landmark year for WSFS. It will always be the Associates in August 2019. line in the sand that defined a major step in our growth and I couldn’t have been more pleased with the integration and launched us into the next chapter of our 188-year history. warm reception we’ve received from Greater Philadelphia Our combination with Beneficial Bank is the cornerstone of and South Jersey. It has been a pleasure meeting many of our 2019–2021 Strategic Plan as it provided us the scale to our Customers and community partners. It is great to hear make a transformational investment in technology and people all over the area echoing our brand campaign delivery capabilities. It also gave us the unique and enviable and calling us “Wiss-Fiss.” Our well-executed integration market position as the only locally headquartered bank and brand campaign have us tracking better than our with the size, scale, and full service product offering in original modeling and ahead of our Customer retention the vibrant Greater Delaware Valley region. and engagement targets, which is ultimately the true We were able to integrate Beneficial while still delivering test of a bank combination. very strong operating results. We achieved a full-year core ROA of 1.61%, core ROTCE of 16.61%, and Continued on Page 4. core EPS of $3.74. Looking forward, we are fortunate to have significant revenue synergy and organic growth opportunities. 2019 has provided us significant momentum heading into 2020 and beyond. 4 WSFS Financial Corporation Our achievements this year are a direct result of the Innovation dedication and hard work of our highly engaged Associates. Integrating two companies is never easy, Innovation is not a new concept at WSFS. In recent especially ones of similar size and scope. In 2019, we were memory, WSFS’ innovation dates to the formation of named a Top Workplace in Philadelphia and Delaware. Cash Connect in the late 90’s. The idea for Cash Connect Our 2019 Gallup Associate Engagement Survey, which was sketched out on a napkin in 1997, over a cup of included legacy Beneficial Associates, continues to place coffee between Tom Stevenson, and then CEO, Skip WSFS solidly in the Top Quintile for companies in Schoenhals. Cash Connect has grown to become the Gallup’s global database. We were also honored to second-largest provider of ATM cash and logistics receive the Gallup “Great Workplace” Award for the services for approximately 30,000 non-bank ATMs 4th year in a row, another great reflection of bringing and remote cash capture units nationwide, and a together two companies successfully. major contributor of fee-income for our Company. Since it was formed 20-plus years ago, Cash Connect has imbedded a culture of innovation into WSFS’ DNA, which spans far beyond our ATM business and is now at the core of everything we do (including several homegrown system applications from Cash Connect being used at 2019 the Bank). Importantly, WSFS’ expansion continued to benefit the communities we serve. We gave back to our communities, both through financial contributions to support community partners and through the nearly 27,000 volunteer hours of our passionate and community-focused Associates. Details of these efforts, and more, can be found in the Commitment to Community section on page 6. After 23 years of service to WSFS and Cash Connect, Tom Stevenson, founder and President of Cash Connect, retired. Thank you, Tom, for your leadership and commitment to service. And thank you to our CFO, Dominic Canuso, for assuming executive leadership of Cash Connect. We are also very excited with the growth potential of our new equipment finance business, NewLane Finance. Experienced industry veterans, Dan Dyer and George Pelose, joined WSFS to build a nationwide small ticket equipment leasing business with an advanced technology platform and a customer-centric approach. NewLane is now in their ramp up phase and is starting to gain significant momentum. NewLane will be an important component of our lending business for years to come. 5 2019 Annual Report Over the past decade, this spirit of innovation has led to Thank You! our partnerships with fintech companies SoFi, Spring EQ, and Cred.ai. These partnerships have been valuable I want to again thank the Board of Directors for from many perspectives, especially our learnings appointing me the Chairman (refer to A View From the regarding the rapidly changing technology landscape Boardroom). I am honored by the confidence the Board and its impact on Customer expectations. These continues to place in me. I especially want to thank Mark experiences helped to inform our largest and boldest Turner for his support and guidance as Executive Chair investment in innovation—our Delivery Transformation. this year. I look forward to his continued support as a Board Member, mentor, and friend. As part of our vision for the future, we committed to investing to transform our technology and delivery systems Finally, I would like to extend my thanks to our two so that we can continue to meet the evolving needs of retiring Directors, Gerry Cuddy and Pat Ward, for our Customers. We spent most of 2019 assessing what their commitment and contributions to WSFS. We are Stellar Service feels like as our physical and digital fortunate to have Pat continue as our Pennsylvania channels meld closer together. In 2020, we will put our Market President. vision into action, significantly increasing our overall It is the collective work of the Board and my fellow investment, and accelerating the timeline of our initial Associates that will set us apart from our peers and work to three years. This acceleration is based on the rapid solidify our position as the only locally headquartered, evolution of technology in our industry, the opportunity to full-service community bank with the size, scale and build on our Customer experience platform, drive operational offerings to compete with banks of all sizes in the Greater efficiencies, and the return on our investment.