2012-2013 ANNUAL REPORT CONNECTING THE DOTS to better serve our communities OVERVIEW TECH IMPACT’S MISSION is to ensure all nonprofits can use technology to better serve our world. We are the place nonprofits can call to make sense • Provide hands-on technology support to nonprofits. of anything from large-scale technology projects, to Through our Managed IT Services, we can implement simple technology maintenance. We have partnered and support an organization’s entire technology with hundreds of nonprofits organizations around the infrastructure, either in the cloud or on-premise. world since 2003, to help each one realize the potential • Ensure that nonprofits receive every software and of technology to achieve their mission and improve product discount available. We accomplish this through outcomes. our deep partnerships with nonprofits like TechSoup Global and corporations like Microsoft. At Tech Impact, we: • Help young urban adults move into a career in IT • Maintain and deploy a comprehensive suite of through our ITWorks program. This award winning 16- products and services that focus solely on the needs week program gives them the training, certifications, of nonprofits. We are the nonprofit behind npCloud.org and experience they need to compete for entry level IT and VolunteerConnect.org. positions. • Maintain a network of experts that can help a nonprofit The months and years ahead hold enormous promise overcome almost any technology challenge. We provide affordable expertise in strategic technology planning, for the advancement of how nonprofits use technology project management, database and application to improve their own operations, and how they will use development. technology to make an impact on society. Tech Impact will be here to make sure that promise becomes reality. 2 | TECH IMPACT ANNUAL REPORT 2012-2013 A LETTER FROM OUR EXECUTIVE DIRECTOR In 2003, Microsoft and a small group of foundations started a capacity-building organization that could provide hands-on technology help to nonprofits in the greater Philadelphia region. 10 YEARS AS NPOWER PENNSYLVANIA: At that time, no one could have anticipated how much technology would change. The availability of Broadband and Cloud Services has transformed much of what we do, and it has changed what nonprofits expect from us. We added the npCloud.org brand, and Volunteer Connect, and we are now getting 99 WE TRANSFORMED THE LIVES OF calls from Florida, California, Texas, Washington, and New York. Nonprofits are calling 99 INDIVIDUALS THROUGH ITWORKS. us because they need our help. And because of new technologies, we can help. Changing from a regionally-exclusive organization to an organization with national impact is a big step, and one that deserves a new name. We are not just serving Pennsylvania, Delaware, or New Jersey exclusively anymore. At the same time, we 730 WE HAVE HAD IMPACT ON 730 have not lessened our commitment to nonprofits in that region. We’ve helped over NONPROFITS IN DELAWARE, 730 nonprofits there. We’re not going anywhere! PENNSYLVANIA AND NEW JERSEY AND HUNDREDS MORE ACROSS This report focuses on our last full year as NPower Pennsylvania and our fist year as THE COUNTRY. Tech Impact. As we close the book on the NPower Pennsylvania brand, we look back on the last ten years with tremendous pride. Moving forward, our vision is to increase those impacts exponentially. Here is a list 1,000 of what Tech Impact is focusing on in 2014. WE HAVE UNLEASHED THE SUPPORT OF OVER 1,000 VOLUNTEERS. • Some of Our Services Are Going Global: npCloud.org is our suite of services that helps nonprofits gain access to cloud-based technology. • We Are Partnering With Industry Leaders: We’ve begun deep partnerships that bring exclusive benefits to nonprofits - unfettered access to free and discounted 1,500 cloud services, free software, and more. WE HAVE DONATED OVER 1,500 GENTLY USED PCS TO NONPROFITS. • We’re Launching New Apps: VolunteerConnect is our new volunteer management database. There are more apps to come. • ITWorks is Expanding: Our IT training program for young adults is gaining national recognition. And we’re working on new partnerships that will spread the 22,000,000 program to new communities. WE HAVE ENABLED THE DONATION OF MORE THAN $22,000,000 We’re excited about what the future holds. We hope you are as excited as we are. WORTH OF TECHNOLOGY SERVICES, Thank you for your support and for making the last ten years great ones. We are SOFTWARE, AND HARDWARE TO OUR NONPROFIT COMMUNITY. looking forward to the next ten. Sincerely, Patrick Callihan, Executive Director TECH IMPACT ANNUAL REPORT 2012-2013 | 3 PRODUCTS AND SERVICES npCloud npCloud is a suite of technology services that, combined, transforms the way a nonprofit interacts with technology. With it, we can replace an organizations’ entire on- premise technology structure with cloud-based solutions. npCloud’s solutions protect the nonprofits’ data against catastrophe, improve the accessibility of workplace tools for their workers (so staff can work from anywhere on the globe), and remove capital costs so organizations can spend those dollars on their missions. The services we provide under npCloud include: npBase™ npOffice™ hosted servers and virtual built on Microsoft’s industry-leading Office 365 solution, npOffice desktops give nonprofits access to offers secure, anywhere access to email and calendars, Office Web maintenance-free servers and/or Apps, instant messaging, conferencing, and file sharing. desktops in the cloud. npTalk™ npVault™ hosted PBX phone systems, so provides secure online backups and offers proactive monitoring, office phones can travel with the file restoration, and disaster recovery. Lost data can be restored workers, anywhere. with a phone call. Data Services Managed IT Services Many organizations struggle with the volume of Many nonprofit executives prefer that IT be taken information they track, and the number of methods they off their hands. npHelp is here to do just that. use to track it. npHelp is a complete IT support solution that We help those organizations by: includes proactive maintenance of desktops, • Developing and supporting custom databases on the laptops and servers, a live help desk, unlimited Microsoft Dynamics and Saleforce.com platforms. support tickets, and more. • Giving nonprofits ahelp desk they can call for help Our system monitors a nonprofit’s network and with their database, as well as providing support to notifies us before critical issues arise. We improve create fields and update reports through our Success the security of the nonprofit’s systems by providing Academy service. updates, patches, firewall management, and virus • Developing Microsoft SharePoint applications for protection. And our monthly reports provide organizing shared documents, workflows, shared organizations with critical insights and ensure calendars, and everything else nonprofit staff need on they stay ahead of their technology investments. a daily basis. We manage a nonprofit’s entire IT infrastructure, so they don’t have to. 4 | TECH IMPACT ANNUAL REPORT 2012-2013 VolunteerConnect Tech Impact’s VolunteerConnect is a robust web-based Volunteer Management System for Nonprofits. Based on the best practices of multiple Habitat for Humanity chapters, VolunteerConnect enables nonprofits’ volunteers to register and schedule activities on their own time. It also provides the nonprofit with a way to track a volunteer’s activity and create detailed reports. Nonprofits can use the system to communicate with supporters, match them with additional activities, and identify good targets for potential financial donors. And it’s all online in a user-friendly web-based system. TECH IMPACT ANNUAL REPORT 2012-2013 | 5 TECH IMPACT PROGRAMS ITWorks ITWorks is Tech Impact’s award-winning technology training program for urban young adults. This program, which is free for them to participate in, prepares them for an entry-level IT job and provides them with a pathway to a career in technology. ITWorks also has a secondary benefit: it provides nonprofits with an affordable skilled workforce to address the technological challenges they face. Over 16 weeks, ITWorks students earn one or more industry-standard certifications, receive weekly professional skills training, and are placed into 5-week technology-related internships. Tech Impact’s unique relationship with regional corporations, and nonprofits, provides students with a unique experience that will change their income potential for life. ITWorks has locations in Philadelphia, Pennsylvania and Wilmington, Delaware. 6 | TECH IMPACT ANNUAL REPORT 2012-2013 ITWorks Outcomes 99 STUDENTS 99 LIVES CHANGED 90% PERCENTAGE COMPLETING CLASSROOM TRAINING AND GRADUATING Of those graduating: 100% OBTAINING PROFESSIONAL CERTIFICATION 75% IT Works.... Impacting Futures OBTAINING MORE THAN ONE PROFESSIONAL CERTIFICATION Emilia graduated from ITWorks 100% Philadelphia’s Fall 2012 session. This quote from Emilia’s ITWorks COMPLETING INTERNSHIPS graduation speech eloquently describes the impact of ITWorks: 70% “After a year of being out of OBTAINING EMPLOYMENT IN IT RELATED FIELD WITHIN school, I felt lost, hopeless, and 7 MONTHS OF GRADUATION had low self-esteem. I needed a change in my life to help me refocus and get back on track with 100% my goals. When I heard about the OF THOSE EMPLOYED IN THE IT FIELD OBTAINING INCOME GAIN OF 100% ITWorks program, and what they were doing for young adults in similar positions, I knew this was 7 NONPROFITS the opportunity I was waiting for ON AVERAGE, BENEFIT FROM INTERNSHIPS AND/OR EMPLOYMENT to change my life around.” Emilia OF GRADUATES FROM EACH CLASS completed her internship at Cozen O’Conner, and obtained both the Sponsors: Cisco IT Essentials and CompTIA A+ certifications. She is now LEAD SPONSOR employed with the IT department at Styron LLC. DELAWARE SPONSORS Read many more success stories: http://itworks.org/success-stories/ PENNSYLVANIA SPONSORS TECH IMPACT ANNUAL REPORT 2012-2013 | 7 TECH IMPACT CASE STUDIES npCLOUD Children’s Scholarship Foundation SALESFORCE IMPLEMENTATION Children’s Scholarship Fund of Philadelphia provides low-income Homeless Planning Council K-8 students with scholarships.