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Eastbourne Guide for Disabled People

Getting Around Shopping Leisure Keeping Active Toilets Art & Culture Support Groups Seafront & Harbour Parks & Gardens Useful Contacts CO NTEN TS INTRODUCTIO N Welco me t o the Eastb ourne Gu id e for Disabl ed P eo ple, published Pa ge Page by the Ea stbourne Access Group , a voluntary com munity group. We promote equality and i nclusion for all and dis ability Eassttbbooururnene Ac cAec scesss Gro uGroupp ______1 1 aware ness. We want E astbo urn e t o be a disa bled fr iendl y town. Inttrroo dducuctiotni on ______2 2 Re porting Pro blems, Keeping Saf e 3 We are mem bers of East bo urn e Disabilit y I nv ol vement Reporting Problems, Keeping Safe ______3 Group (E DIG) togeth er givin g a voice to loca l disable d people. To ur ist Inf or mation Cent re 3 GToe uttingrist In fAboutormatio nB Cu esn t re ______4 3 Eastbourn e is a fin e Vi ctorian town built mos tly on the l evel. Getting Around - B Rusa ,il R a il, Parki ng, Taxi s , Whee lchairs a nd Scoo t e r s4____ 4-6 Gentle r am ps and slope s are u sed to overco me steps and stairs The Prom enade, W Paa terrkfri nong t , Ha rbour ______4 - 5 6 where possible makin g E astbo urne more acce ssible alth ough Accessib le Public T Toia lexists ______5 7 som e barriers do remain du e to architectur al limitations. Wh eelchair Rout e Maps 5 Wheelchair Route Maps ______8-14 We hope th e inf ormati on in t his guide , on ou r webs ite and Wh eelchairs and Sco oters 5-6 Faceboo k page will make it eas ier f or disabled people whether Hotel Accommodation ______15 The Pr om ena de , Waterfront , Harb our 6 they are re sidents or visitors, to e njoy East bourne to t he f ull . APac rckes s asiblnd Gea rPublicdens Toil ______et s 7 15 On our website you wil l fin d: HSho otelpp inAccommog, Banks, Pdosa tti Oofnfic e ______8 16 Pa rks and Garde ns 8 Acces sible place s to eat and visi t in and aro und Eastbo urn e Theatres, Cinemas, Art Gallery ______17 Disabled facilities in se afront h otels Wh eel chai r Route Map s 10 -16 Hearing and Visual Impairments, Dementia ______18 Bl ue Bad ge parki ng ...... a nd much more . Sh opping, Ba nks, Pos t Office 17 Local Support Groups, Children & Young People ______19 The atres, Ci nemas, Art Gallery 18 Town Centre Terminus R oad, Ph ase 1 co mple te d. A m ixtu re of HUse earingful Co nandtacts Visual I ______m pairm ents, Dementia 19 2 0 - 2 2 hazards t o be aware of : one -wa y bus la ne i n paved sh ared area Lo ca l Support Groups, C hildre n & Young People 20 defi ned b y tactile pa vin g, no ke rbs or form al crossings, low edge d Us eful Co ntacts 21 -22 p l a n t e r s , l a m p posts , street furn itur e which blends in with pavin g. ______New Welco me Build ing in De vonshi re Quarter by The

Cong ress Theatre has th e the atre box offic e, c afe, exhib ition Eastbourne A ccess Group and ev en t halls. A ll acce ssible, l ifts , toi let s, blue bad ge space s. ! Contact details: Our events with The Be acon shopping centre support ing Purple Tuesday and Ea stbourne Access Event are 0781 03 17 185 encouraging local bu siness es to ensure all cu stom ers enjoy a bette r experience. Th ey are helping to giv e disable d people the info@eastbourneac cessgroup.org.uk confidence to go out a nd about t ryin g n ew pl ace s k nowing a warm welco me will be given and s taff h ave a warenes s tr aining. www.eastbourneaccessgroup.org.uk Ev eryone can get involved by reviewing s ervices they r ece ive either f ace to f ace , via f ee dback forms or u se revi ew w ebsite s. If businesse s are n ot tol d th ey can not be exp ect ed to improve an d make chan ges. P leas ing a custo me r me ans a r etu rni ng customer brin gin g ba ck friends a nd family; everyone wins. Gi vin g good custom er serv ice and making sma ll adjustments can m ake a big diff erence t o any custo me r’s journe y or ex pe rience . We thank Callum Lock from Defiant Sports for designing our new logo. 1 2 RE PORTI NG PROBLE MS GE TT ING ARO UND Buses For dog fou ling, ov erg rown v ege tation, fallen trees, f ly tip ping, Eastbourn e uses Stageco ach ser vices. T he circular rou tes 'L oop' , gr aff iti, u se th e fr ee Repo rt it , E ast bo urn e App for smart 1/ 1a and 'Th e Wave 9 9' services use acce ssi ble buses mos t of t he phones or c all Cu sto mer First 01 32 3 410 00 0. time. Th ey a cce pt Clas s 2 mob ility scoote rs a nd powe rchairs.

Owners are r equired t o show th ey can sa fely manoeuv re onto a b us, Do y ou hav e trouble puttin g out your wheeli e bin or r ecycle box? a permit card is given to show dr ivers. Ri ng Stage coa ch Disability There i s an ass is ted collection service for disabled people . Helpline 034 5 600 9788 for detail s. Time tab le enquir ies Tel: 08 71 Ar e there b arriers pre ventin g you acc ess ing a service p rovider? 20 02 233 . Use S tagec oac h Bus App, social me dia or webs ite to kee p Call Custome r Fir st 0 13 23 4100 00 or visit the Council Custo me r up to date. www.stage coa chbus.c om. Contact Centre, 1 Gro ve R oad, Eastbo urn e BN21 4TW. The Wave 99 is the , Bexh ill, Eastb ourne servi ce. For road a nd pav em ent pr oblem s contact East Suss ex & H ove B us es Coa ster 12, 12A, 12X & 13X to Bright on Hi ghways Tel: 03 45 6 0 80 19 3, re port i t online and r etur n. All acc ess ible buses with ramps. F or more inf ormation www.ea sts ussexhighway s.com or u se the Fi xmystreet App for Tel: 01 27 3 88 62 00. potholes , dropped ker bs, cr oss ov ers, bl ock ed drains, etc. Disabled P ersons Bus Pass Te l: 03 00 3 3 09 47 1, yo u can get a form from your local li brary o r on line www.ea stsusse x. gov.u k. KE EPI NG SAFE Rail Ha te Cri mes rin g 999 if it is an e me rgency, report onli ne at South ern Rail provi des coa ches with acc ess ible toilets, mark ed with www. .police.uk or r ing 101. Y ou can also report Hate a wheelchair sy mbo l o n eac h trai n. Four spa ces av ailable for Crimes at the local Citizen Adv ice Bu reau 03 44 4 111 44 4. whee lchairs an d mobility sco oters, shared wi th bicycles and chi ld SCAMS report f ra ud to Action Fraud 0300 123 20 40 or online pushchairs. M aximum size of whe elchairs allowe d is 70 0x120 0m m, www.actio nf raud. polic e.uk . total weight 300kg. All local stations are acc ess ible but use the level crossing to cross the li ne at Ham pden P ar k and at Poleg ate. I f y ou Use local bu siness es that ar e app roved or che cked by Trading need assis tance, r ing t he A ssiste d T ravel Line 08 00 13 8 1016 at Standards: leas t 24 hour s pri or to y our journe y. T he re a re h elpfu l t ravel guide s, Ch eckatra de www.c heckatrade.com tips on the webs ite ww w.southern railway. com Buy with Conf idenc e www.buywith confidence.gov.u k Disabled P ersons Rail card Tel: 03 45 605 05 25 or apply onlin e. ______

For furt her inf ormation about East bourne, co ntact th e Car Park in g To uri st Information Cen tre (T IC), Corn fi eld Road, BN21 4QA Blue Badge holders m ay park f or f ree with no time r estriction in the Tel: 01 32 3 41 54 15. T hey can help with h otel acc omm od ation, Council car parks, on -street pay a nd display bay s, except in space s theatre bookings, eve nts, place s to v isit, tran sport, etc. designate d f or other u ser’s reside nt / permit holders an d on TIC Seaf ront Off ic e by Bands tand, 6 Lo wer P arade , Gr and chevron -marked n o-waiting and no -loading areas. O n-street Par ade, BN21 3AD. Tel: 01323 410611. Open 9: 30 -4 Mon -Fr i, disable d bay s have n o time limit, unless it is signed dif fe rentl y. Dece mber to March; 9: 30 -5 Ap ril, May & October; J une -Sept: Hyde G ard ens, middle section car park is 2 h ours maxim um f or all . 9.30am -6 pm; 9pm show ni ght s. Close d th roughout Novembe r. Please ensu re you r ead all road signa ge, markings an d

noti ces before p arking an d lea vin g your vehi cle. You can get you r Ea stbourne Res ort G uide f rom t he Tourist

Informatio n Centre or ww w.visiteas tbo urn e.com . Mul ti -storey car parks – The Beac on (fr ee on Sundays ), J unction Li feguard Station & Firs t Aid P ost Lo wer Par ade BN 21 3AD Road and Trin ity Place do charge Blue Badge h olders. Near Wish Towe r ope n May -Septem ber , 10 -5. T el: 01 32 3 412 290. Pay par ticu lar attentio n to the ve hicle height r estriction . 33 4 Park in g In formatio n and Permits Gener al enquir ies Tel : 01 27 3 Walk in g or Riding on Path s, S har ed Areas an d Ro ads 33 55 00 or email parki ng.i nf orma tion@eas ts ussex.gov.uk . Register Pl eas e remem ber pede strians always have right of wa y so be and apply for permits on lin e, using NSL Ap ply. prepared to slow down in your s coo ter, whee lchair or adapte d cycle. East bourne is g etting more shared ar eas parti cularly with in Blue Badge Applicati ons the n ew to wn centr e area. Many people hav e hidden di sabilities and Contact ESCC Blue Ba dge Team f or in format ion and hel p with wi ll n ot be aware of your pr ese nce even wit h an a udible warn ing. applicatio n. Email blue carbadge s@eas tsuss ex.gov .uk . Tel: 01 32 3 When bu yi ng or hir in g a sco oter or whee lch air make s ure it su its 46 42 44 Mon, Wed & Fr i 9 to 4. Or a pply onlin e www.gov.u k. your needs . Before ta kin g charge of y ou r v ehicle make sure y ou kn ow its ca pabilities , understand the controls and th e st eps need ed Ea stbourne T axis to k ee p it we ll maintained. You a re allowed to tr avel a maximum 4 Call -a-cab Ltd 01323 74 67 46. miles per hour on pa vem ents . Ins uran ce is advisable. If y ou r Eastbourn e and Coun try 01323 72 07 20 . sco oter has t wo spee d settings it must be set not to exceed the Sussex Car s 01323 726726 . maximum spee d permissible. To driv e on t he r oad, yo u need a Wheelc hair Tran sport Serv ices 01 32 3 400 429, 0781 3 800 948 , Class 3 sco oter that can tr avel at u p to 8 m ph and hav e fr ont and inf o@wtsp lus.co.uk 6 vehicles; each tak e 1 -4 wheelc hairs + seats . rear l ights, flashin g in dicators , mir ror and a horn. Class 3’s must be Adr ian Att wate r 07 885 7447 25 u p to 4 whe elchairs + sea ts. registered with D LVA. T he Highw ay Code ap plies to scoo ters.

See our Wheelchair Route ma ps indicating the safe st way to The Motability Sch eme www .motability.c o.uk . Pr ovides an trav el on paveme nts i n you r whe elchair or s coo ter u sing dr oppe d aff ordable, worry -fr ee way for disable d peo pl e with high er rate mob ility benefit to lea se a car, sc oote r or po wered whee lchair. kerbs and pede strian crossings are shown o n the centr e pages of this Gu ide. (Digital ve rsion availa ble on ou r webs ite) . THE SEA FRONT PROME NADE This stretc hes f rom Ho lywell i n the West to La ngney Po int in the Wheelchair s an d Sco oters East. Ramp s lead to the Lowe r Prom n ear th e P ier, Ban dstand These can be bought from mobility shops, so me h ire out , som e and Wi sh To wer. D uring summe r, the Dotto Train runs entire off er repair and servici ng and b uy or sell u se d mobility vehicles. Pr om to th e H arbour , has ramp fo r sma ll manual whee lchairs . AB Mobilit y, 7a St Mary's Walk, . 01 32 3 849 73 6 There ar e woo den beach pathways to high wate r mark at the CareCo , Hi lliers G arde n Centre, Stone Cr oss . 01 32 3 449380 Lifeguard Station and either sides of t he Ban dstand. Se e page 7 Clearwell Mobility , 336 -338 S eas ide, E /b . 0 13 23 48 406 0 for acc ess ible toilets. T here are c afes and ki osks along the P rom. M&B Mobility Service s, Tideswe ll Rd. 013 23 7212 23/6 38 046 Car park s a t Wish Tow er slopes, T reasure I sl and, Fishe rman's Proctor Heal th Care , 8 Station Par ade, E/ b. 01323 417 50 8 Gr ee n, Fo rt Fu n, Princ e William Pa rade. Southern Mobility , 2a Cavendish Avenu e, E/b. 01 32 3 6450 67 The Bandstan d and Seafront TI C O ffic e Tel: 01323 410611 . We ald Mo bility , 33 0 Seaside , Ea stbourne. 013 23 4314 55 Be ware some of the Prom is a sh ared cycle path while other Acti ve Da ys Drill Hal l, Wes tham , Pev ensey. 01 32 3 382782 paths are m arked with lanes ded icate d f or walkers or cyclists.

Shopm ob ility , Rear exit of T he B eac on by Marks and Spe ncer, THE WATE RFR ONT a nd SOVE REI GN HARBOUR Tel: 01 32 3 43 95 85. H ires manual wh ee lchairs, sco oters and Most of the h arbour are a is access ible by wh ee lchair. Lar ge fr ee powe r chairs f or th ose with limite d mobility car park, Blue Badge space s. Acces sible public t oilet. Ac ces sible The Britis h Red Cro ss Mobilit y Ai d Se rvic e Thalia House, 3 walkways t o and arou nd the har bour, beac h, lock -gat es, bars and Lo ndon Road, Bexhill TN39 3JT 014 24 2135 83 . Open Monday restaurants, som e with acc ess ible toilets. Some of th e paths are and Wednes day 10 -1. Lend wheelchairs and aids for a d onation. shared cycl ewa ys. Sov ereign R eta il P ar k with shops, pos t of fice i n Ea st Sus sex W heelch air Servi ce. Tel: 0333 003 5619 a AS DA , petr ol station - pump card pa yment onl y. Boots chemist professional referr al is required to acces s thi s service. w ith midni ght pharm acy. Defia nt S ports Hub. Com munity Centre .

5 6 ACCESSI BLE PU BL IC TO ILET S KEY TO SYMBOLS Eastbou rn e has man y acc essibl e public toi lets sh own on th e Wheel chair route Wheel chair R out e ma ps (cent re pages ), pl us tho se i n the Toilet for disabled persons (controlled by radar key) shopp ing centres , r ai lway statio n and at t he Wate rf ront in Sout h Wheelchair R outes Post Office Harbour. Most ar e kept loc ked with a R ADAR (Nati on al Ke y Sch ool Scheme) key. Ke ys c an be purc hased f ro m Tour ist I nformation Old T ow n Parks and Gardens

Centre, Sh opmob ility , Counci l Off ice & so me mobi lit y sh ops. P A

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D Acc es si ble publ ic toi le ts situa ted o n t he Se afro nt : A O R

Be achy Head, in th e main car p ark. N O D Holy wel l, o n the lowe r Prom. G N I P L A R K Helen Garden s, at th e r ear of Pavilion. L L A I N E Band stand , on both Midd le an d Lower P rom. W Chan ging Pl ace s toilet facilit y on Middle Pro m b y B andstand -

P (with h oist and bench , key acce ss deta ils from Seafr ont Offi ce on D O A W R N K S Lower Prom 0 132 3 4 10611 o r ww w. lewe s-ea stbou rne.gov.u k). A A V V E N E U T N N E U E Pie r, un der the Pier o n the Lowe r Prom. N D E C A O S N T E O E R R R C C S T R Y E S E H A L E Treasure Island Car Park, att ached to the Bo wl ing Pa vil ion. R A V E IN L C C A M X A V L E E V I R S S E S A T S T O N R U F U A N Fis he rman s Gr een, b y the Tenn is Court s. C U R S D T R E E O N A A L T R E VE D A A A U N Y L I U A N E Pri nce Will iam Parade , on Prom by th e Wat erworks. O V E E R V R N A U E O T I N W Water fr ont , South Ha rbour by b oat yard/ shops/ cafes . C D E I L U 0 A N V E 7 B A V E E 2 Els ewher e in Eas tbourn e: A L 2 V D A I B N E E E L C G R H The Archer y, Se aside adjacen t Y outh Cent re. Y D A V E C N D U O S E B Br ass ey Av enue, Ham pden Park , by rai lway c ro ssing. B A O G E L D O L A N D V R DISTRICT E I Hampden Park , besid e Caf e. O N U GENERAL M N E N K HOSPI TAL I L O T R Hyde Ga rd ens, be side Touri st In for ma tion Centre. O O D NORT N A HIA G M RO R D AD O N A D I Pri nces Par k, be side c afe D A L L DR IV E O L IL R I BR M D O Green Street, near A lbert Para de Ol d Tow n OM W D N F IEL O A D S R L TRE G ET N 0 O 7 LO NG S LOP E L E 2 The Beac on & Sup ermarke ts with toil ets: V T 2 I A E R D E TO The Beaco n, mai n sq uare and a Cha ngin g Pl ace s toilet facil it y. R

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1 L HELEN 03 I K ING W GARDENS E DWA R DS PA RA DE CP WISH TOWER LIFEGUARD BANDSTA ND STATION JAN GOULD WA Y WH EELCHAIR P ATH TO HIGH WA TER MARK EAST BOURNE PIER Wheelchair R out es Town Centre 01 /4 1/2 3/4 1 mile

AP PR OX SCAL E © Eastbourne Access Group March 2020

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C R END © Eastbourne Access Group O F I S H E March 2020 S S N G R D M L I R I E E VE K V E KEY T O SYMBOLS L S N P WAY 280 D A2 I E P A V N Wheel chair route E N U E N SHOPPING I N Toilet for disabled persons CE NTRE HIDE E HO EASTBOURNE S LL W E OW A Y Toilet for disabled persons GOLFING P ARK V B E 21 (controlled by radar key) N 91 O A Pedestrian P recinct K E S V One w ay street I R R D O D Tourist Information A R D O MI NI ATURE F Taxi rank STEAM RAIL WAY S N E Surface Car Park P Multi-storey Car Park R I S I N G Post Office T H E

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I ALL O F HARBOUR FISHERMANS FU N C MARTELL O E H DE VELOPMENT I S TOWER GREEN A T W R D OUTER ACCESSIBLE B Y I Y N L D HARBOUR WHEELCHAIR R I E V A A S L E T E I R N P A L A R M A D SOVEREIGN T E Wheelchair R outes PARK P A A R A Eastern To wn D E

MARTELL O Wheelchair R out es TOWER 01 /4 1/2 3/4 1 mile Harbour & South L angney

AP PR OX SCALE LA NGNEY POINT

13 14 HO TEL ACCOMMOD ATIO N MAI N SH OPPING C ENTRE S A ND RETAIL PARKS Eastbourn e is well sup plied with hotels and guesthouses , large and The Be acon. Town Centre u nder cover, acc ess ible. Cin ewo rld 2nd sma ll, but a s is of ten the case, tra ditional arc hitecture lim its st acc ess ibilit y. Our website has a li st of disabl ed facilities pr ovided floor , restaurants 1 fl oor acc ess v ia esca lators and lift s. Some by some sea fr ont hotels. Th e To urist Inform ation Centr e Tel: retailers ha ve own toil ets . Gener al a cce ssibl e toilets and Changing 01 32 3 415 41 5 off ers further help to f ind mo re acces sibl e and Pl ace toilet facility in main squar e. ‘The Hut’ com munity space an d disable d f ri endly acc omm odatio n such as di etary requi reme nts, chill out are a. Multi -storey car pa rk with lift s. Charges a pply. ramp acce ss, lift , lev el acces s shower, wet ro om , hearin g loops , Shopmobility at re ar e xit, near M arks & Spencer. Chem ist. Bank .

etc. A lterna tively searc h www.visi teas tbourn e.com . It is y our Sovere ign R etail Par k. Next to Waterfront Harbour. La rge responsibility to check with in di vi dual hotels if they ca n meet yo ur fr ee car pa rk with Blu e Badge spac es. AS DA with post off ice, needs and requirements. cafe, acces sible toilet, chemist. B oots h as midnight phar mac y,

PARKS AND GARDE NS other r etail u nits , Def iant S ports In clusion Hub and pet rol Helen Gar dens in Ki ng Edward s P arade. Pla y area, bowls, cafe, station - pu mp card pa yment onl y. Com muni ty centre adjac ent .

puttin g gr een. Acces sible toi let by pav ilion . Street P ar king. La ngney S hopping Cent re . Und er cover, main mall on one

We stern Law ns King E dward's Pa rade. Leads u p to the Wish level. Free car park wi th Blue Bad ge space s. Tesco , cafe s and Tower - ope n days/to urs. (M artello Tower) . La rge open space, other shop s unit s. Com munity lib rary . Cos ta has acc ess ible use d f or p ublic events, Bistrot P ie rr e restaur ant, RNLI Museum. toilet, general t oilets d ownstairs . Petrol stati on adjace nt.

Small car park, bl ue b adge space s, give s acc ess to prome nades . Bro adw at er Way . La rge f ree ca r park with Blue Badge space s.

Gildredg e Park En tra nces in Ditt ons R oad, Com pton P lace R oad Sainsbur y's with cafe, chem ist, Argo s and acc ess ible toil et. A lso, and T he Gof fs. Bowls , ca fe, tennis , play area, and a s kat e park . Curr ys/PC W orld, DF S F urniture and petrol s tation.

Small car park at T he Gof fs ent ra nce, other wise str ee t park ing. Admirals Retail Par k. Lo ttbridge Dr ove. Large fr ee c ar par k, Pu blic toilet s not acc ess ible f or whe elch airs. Blue Badge space s. Tesco , chem ist, acc ess ible toilet. Pe trol

station . Home base ac ces sible toil et. S everal large retail units. Motcomb e Gardens Motco mb e Road. Smal l qu iet par k with pond.

Bowls . Str eet park ing only. No toilets. Ha mpd en Park Retail Cent re . All car par ks have Bl ue Badge

spac es, Mor risons sup ermarket w ith cafe, toilet s, petr ol station. Ha mpd en Park Accessible path s thr ough pa rk and woode d Dunelm wit h cafe, toilets, B&Q, A ldi with toil et and othe r stores . sec tions, level path round lake and play are a. Acces sible toilet by cafe. Skate park , b owls, tennis, rugby club . Str ee t park ing only. (Please beware par kin g t ime li mit s appl y in many of the ca r p ark s - please re ad t he s igns) . Princes Park En tran ces Wartli ng Road, Ch annel V iew Road and Roy al P ara de. Lake, m ode l boat club, bowl s, splash p ad, pl ay areas . There ar e many inde pendent sh ops in , Albert Parade , Old Acces sible level pathways around most of pa rk . Large fie ld. Town, En te rpr ise Cent re, Little C helsea , Seaside , St An thony 's, Acces sible toilet by Ca fe. St reet p arki ng or Fort F un car park . La ngney Po int, Hampde n P ark , Freshwa ter S quare, etc .

Shin ewater Park Acces s f rom Larkspur Dri ve, Pi gs Lane bridle BANKS AND BUIL DI NG SOCI ETIE S path n ear The Mill or Edward R oad BN23 8A S near T ob y Carver y. These are mainly acc ess ible wit h hearing l oops . The m ajo rity are La rge man -made lak e, sur faced p athways, fi shing, play area and situated in the Town Cent re in Terminus Roa d.

skate park . Wee kly pa rk run . St ree t park ing . The 14 mi le Cuckoo EA ST BOURNE'S MAI N POST OF FI CE Trail starts here , part of National Cycle Network. Within WH Smiths, 11 0 Terminus R oad, BN2 1 3AL. A cc ess ible. 15 14 15 16 THE ATRE, CI NEMA S AND ART GAL LERY HE AR ING IM PAIRMENT Ea stbourne T heatr es Box Off ic e in We lcome Building . Tel: Ea st Sus sex Hearing Resource C entre , 8 S t Leo nar ds R oad. 01 32 3 412 00 0. Cafe. Eastbourn e Th eatres o perate a f ree schem e BN21 3UH . Display of ass istive dev ices , hearing loops , m obile for those w ho n ee d a c arer to be with them at a sh ow t o assist service, li p reading an d sign lang uage class es, drop in, NH S them. A ppl y fo r 'Es se nt ial Com panion Scheme' at box off ice. hearing aid battery re place me nt and maintenance, deafblin d, Congress T heatr e. BN 21 4JR. 15 Wheelchair space s with sea t f or deafened, etc. Aware ness traini ng. Tel: 0132 3 72 250 5. Essential Companion. Lifts to all f loo rs. Acces sible Toile ts . Blue Heari ng L ink, Of fer a r ange of s ervices to help people adjust to Badge Dr op Off point for 30 min utes park in g plu s othe r Blue Bad ge and manage the challenges heari ng loss can br ing. Hel p desk parki ng ba ys on road s and in adja cent car pa rks. Lo op Sy stem in 07 52 6 123 25 5 Mon, Wed, F ri 10 -2 or helpdes k@h earinglink .org . all areas of audit orium , Infrared System with h eadp hon es and n ec k Heari ng Loo ps . In di ff icult h eari ng situatio ns li ke nois y place s loops av ailable fr om Duty Mana ger. and tr yi ng to h ear peo ple behind se curity scr ee ns a hearing loop Devonsh ir e Park Theatre. BN21 4BW. 4 w heelchair space s with is a gr eat h elp. H earin g Link 's 'Le ts Loo p' campaign encourages sea t f or E ssential Comp anion. Acce ss fr om se rv ice road beside businesse s to u se the m. E astbo urne's th eatr es, most banks, theatre. 6 Blue Badge spaces in front of th eatre or stre et park ing. chur ches, the station and some supermark ets are eq uippe d. Lo op Sy stem and Infr ared Sy ste m as above. Audi o-desc ription Lo ok out f or the sign a t th e entra nce or cou nter. Wh en out and Fr iday evenings an d Satur day Matinee s. Ac ces sible toil et. about always ask if there is a he aring loop and check it work s! Winter Gard en – Curr ently close d f or r efu rb ishment. VI SUAL LY IMPAI RED PEOPL E (VIP) Royal H ip po drom e Theatre . 2 wheelchair spac es. Ac ces sible Ea stbourne B lin d So ciety , 12 4 Lo ngstone R oad, BN2 2 8DA toilet. Loo p audio syst em . Box Office T el: 0132 3 802 020. Carers Social activ ities and resource cen tre for VIP s. Display o f aids disco unt fo r me mbe rs of Care fo r the Carers card scheme . and equip me nt. Awar enes s Tr ain ing. Tel: 013 23 72 9511. Ea st Sus sex Li brary Service La rge pr int, audio books and onlin e The Bandstan d. Conc erts f or all ages , acc essible, toilets. F ree services. Hom e librar y serv ice. Enquir ies Te l: 03 45 60 80 196 . carers ticket. Tickets fro m Seafr on t O ffice T el : 01 32 3 410611 or The Ea stb ourn e Tal king Newspaper Associ ation provide Touri st I nfo rmation Centre. www. eas tbourn ebandsta nd.co.u k recorded extracts from local and Sun da y ne wspa pers and

Cin emas. Cin ewo rld , 2 nd Floor The Beac on acces s v ia esc alators maga zines f or VIP s. Te l: 01 323 7272 73 . or li fts Tel: 03 30 333 4 44 4; Towner level acce ss entrance Tel: The Friend s of Devons hi re P ark Theatre arrange a udio - 01 32 3 434 67 0; Ha ils ham Pav il ion side do or entr ance for desc ription of plays on F rida y nig hts an d Sat urday mati nees that whee lchair users. Tel: 01 32 3 841 41 4. Contact re y ou r nee ds. run for a w ee k. Cinema E xhibitor's As soc iation Card allows people with disabilities Gui de D og and As si stan ce Dog Owners have th e sa me r ight to obtain a carer tick et . www.ce aca rd. co.uk. Tel: 01 244 5260 16. to services supplied by shops, ban ks, h otels , l ibraries, pu bs, t axis and r esta ura nts as eve ry one else - Equ ality Act 201 0. A taxi The Birley Cent re an d College Theatre. Carlisle Road B N21 driv er may have me dical exemption for not c arry ing a dog. 4JY. A cont em porary performing arts centre. R amp acc ess , lift , acc ess ible t oilet. P art of E astbo urn e College . Box Office Tel: DEME NT IA 01 32 3 452 25 5. For peo ple worried about or a ff ec ted by dem entia. Adult H eal th & Socia l C are Connect . Tel: 03 45 60 80 191. To wner Art Gallery. BN21 4JJ . Next to Co ngress Th eatre. Alzheimer’s Society. Sussex hel pline T el: 0140 3 2130 17 . Fu lly acc ess ible, loop system at r ece ption, large pri nt information Dem enti a Fr iends. www.dem entiafri ends. or g.uk and magnif yin g glasses available fr om rece ption , lift to all f loors , Memory Lan e Eas tb ourn e. 07 80 0 874 361 acti vities , singin g, cafe and ac ces sible toi let on 2nd fl oor. The ci nema on gro und dancing, c inema for people with dement ia an d the ir carers . floor has 4 whee lchair spac es i n fro nt row. Te l: 01323 434 67 0. Ea stbourn e D eme nt ia A ction A llia nce Tel : 01 323 38 52 85 . 17 16 17 18 OTHE R LOCAL SUPP ORT GROU PS USEFUL CONTACTS

Ea stbourne Mencap. 11 3 P even sey Road B N22 8AD Te l: 01 323 Local Sup po rt 74 51 00. Supp orting lo cal people with learning disabilities. ESCI S, Ea st Suss ex Commun it y I nf orma tion Servi ce Ea stbourne MS S ociety. Tel: 07 58 0 469300. web sit e. Directory of leisure, ho bbies, childcare, sup port gr oups , Ea stbourne P arkinson 's Group . Tel: Sec retary 01 323 7695 99. disabilities, ev ents, et c. Covering all ages . www.esc is.org.u k Ea stbourne Wellbeing Cent re. 8 Sa ff ro ns R oad BN 21 1DG . 1 S pace a self -service dir ecto ry . www.ea sts ussex1sp ac e.co.uk . Tel: 01 323 4053 30 S upportin g p eo ple’s me ntal health &wellbe ing Suppo rt w ith Co nf idence E SCC a dir ecto ry of help at hom e you E. Su sse x MND Assoc branch contact@m ndaeas tsusse x. org.u k. can tr ust search on www.eas tsus sex.gov. uk. Epilepsy Su ssex. Tel: 07 49 7 822055 www. epile psysussex.com. Possabilit y Peop le. www.pos sa bility peo ple.org.u k JPK Pro ject. 39 -41 Chur ch Stre et, E astbo urn e, B N21 1HP Tel: A Sussex c harity ma ki ng more things possible f or disabl ed & older Charity 084 3 28 9 3624 . Palm C ourt Tea Room open Mon –Fr iday peo ple. Info rmation and advice for disabled people , fa milies , 10 –4, providing trai ning and work experie nce to people with a fr iends and carers. Tel : 01 42 4 234460 . lear ning disability. Bookings/Functions/Hir ing Tel: 013 23 3045 91 . Care and s upport serv ices and advice. T el: 0127 3 8940 40 . SASB AH The Sussex Asso ciation f or S pina Bifida and Care for the Carers. 8 St Le ona rds R oad, BN21 3UH . Hydr oce ph alus. Tel: 01 82 5 8730 45 www.s asba h.or g. uk . Tel: 01 32 3 73 83 90. Email: in fo@cftc. org.uk. O ffer s sup port, Samaritans . 13 Bolto n Road BN 21 3JT . Cal l f or f ree o n 11 6 123 or inf ormation , advice, tr aining, car ers groups, newsle tter - CareL ine Email jo@s ama ritans. org . Lift. for unpaid carers in E ast Su sse x. Carers ale rt/disco unt card.

Peg asu s Card . If y ou h ave spee ch or com munication Be nefit s, E ast Suss ex helpline . Tel: 03 33 344 06 81. diff iculties, re gistering for a Pegas us card cou ld h elp you in an Ea st Sus sex Credit Uni on Tel: 03 00 303 31 88 . Not for prof it em ergency. The em er gency serv ices will kn ow how best to savings an d loans co -ope rativ e. www.ea sts ussexcu.or g.uk com munica te with you and your specific needs. R egiste r online BHT Ea stb ourn e Adv ice . 8 St L eo nard's Roa d, BN21 3UH . Tel: www.sussex .police.uk and search P egas us c ard. 01 32 3 642 61 5. F ree s pecia list housing advic e to people on Au tis m St ress A lert card scheme . Tel: 07 47 6 418 135 . Creating poss ess ion action, h ome less ness , suitability of acc omm odatio n, an aut ism f riendly co mm unit y. autismstress alert@gma il.com. tenancy rig hts, disrep air and allo cations policie s. CH ILDREN, YOUNG PEOPL E A ND FAMILI ES Cit ize ns A dvice Bureau . High li ght House, 8 St Le onar ds R oad, In formati on for F amilies. Tel: 03 45 60 80 192. Childcare, BN21 3UH Tel: 03 44 4 11 1 444 . www.ea stbo urn eca b.co.uk . activities, support gr oups, i-go card email i-go@e astsu sse x. gov.uk ; 'ST EPS to st ay in dep endent'. 1 Gr ove R oa d, BN21 4T W. for 0-25 yr s. Search www.eas tsus sex.gov. uk and www.es cis.org.u k. Tel: 01 32 3 43 64 14. F or 60 + and f acing hou si ng dif ficul ti es. Amaze SENDIA SS helpline T el: 0127 3 772289 f or free impartial inf ormati on adv ice and support for parents/ carers and y oung Ea stbourne Foo db ank . Tel: 01 32 3 409 925 . Contact fo r peo ple up to 25 years with SE ND about education, healt h and agencie s who can gi ve f oodba nk vouch ers a nd for y ou r n eares t soc ial care. sendias s@am azes uss ex.org. uk distribution centre. Email in fo @ea stbourne.f oodbank.org.uk. Single Point of Advi ce for Child ren Ser vices 01323 464222 . Ch ildren's Cen tres. Support fa milies with u nder 5's Te l: 01 323 Pre -owned f urni ture outlet s run by lo cal c haritie s - 46 43 40 for your neare st centre a nd services off ered. Age UK Lan gney Sho pping Cent re , BN23 7 RT . Tel: 01 32 3 403 111 Ea st Sus sex Young C arers. Tel: 03 00 1111110 support 5 -18 Britis h Heart Termin us R oa d, BN213 DF. Te l: 01 323 306630 year olds w ho are cari ng for some one at h ome , parent or sibling. Fu rni ture Now 3 Courtlands Rd, BN22 8TR Te l: 01 32 3 63 80 00 Embrace. Sui te 1&2 , The Underc roft, 20 W harf Road, BN21 3AW. Salvat ion Army 36 -40 Pev ense y R oad , BN2 1 3HP . T el: 0132 3 Tel: 01 32 3 40 47 75 supports special needs and disable d chil dren 43 06 19. New -to -you Fu rni ture and Care & Shar e Clot hing shop. and y oung peo ple, activities, club s, outreach , advocac y. St Wilfrid Hos pice Moy Avenu e, BN22 8L D. Tel: 01 32 3 4095 89 19 18 19 20 Salvat ion Army Citade l, 14 1 La ngney Roa d. Admin office 01 32 3 Public an d Local Authority Se rvic es 64 03 82. Wee kday activ ities. Reb ourne Corn er Day Ser vic es, 149 Adult H eal th & Socia l Care C on nect. Tel: 03 45 60 80 191. La ngney Road, BN22 8AH . Tel: 01 32 3 4171 49 Mon -Fri 10 -4. Helps those needing extra supp ort t o liv e as independently as

Keep in g activ e poss ible. Carers Asse ss ments. Report abuse or neglec t. Age Conce rn, Ea st bo urn e. The Venton Centre, Junction Road Ea st Sus sex Fire and Rescu e Service . Off er f ree Home S afety BN21 3QY. Serv ices for peo ple aged 50 pl us. Cafe, hairdr ess er, checks, smoke detecto rs. Rin g re eligibility Tel: 08 00 1 77 7 069 . therapies, activities. Acce ssible to ilets. T el: 0132 3 6384 74 . Ea stbourne B orough Cou ncil. 1 Gr ove R oa d BN21 4TL. T el: Alic e Croft H ouse. BN21 4NE Te l: 01 323 7281 57 . Club f or ov er 01 32 3 410 00 0, em ail customer first@ lewe s-eastbou rne.gov.uk 50 's. A ctivi ties, classe s, snooker, I T suite. Lift. Acces sible toilet. Ea stbourne Central Li brary . 1 Gr ove R oa d, BN21 4T L. Ch aseley Trust. Acti vate G ym for wheelchair u sers. Open to Tel: 03 45 6 0 80 19 6. A lso in Ha mpde n Park, Brodrick Close BN22 loca l disabled people . Mem bershi p charges Tel: 01 32 3 74 42 00. 9NQ. Acces sible. E qual A cce ss an d H ome Library Serv ic e. Large Commun it y Wise. Ockl yn ge Road, BN21 1PY. Tel: 01 32 3 prin t, audio, DV D an d spec ialised books. O nli ne servi ces in cluding 72 29 24. Comm unit y services and activ ities. Com munity shop. eBooks and download able audio b ooks. Community Libr aries in Defiant Spo rts In clusion Hub B N23 6JH Te l: Old Town, La ngney Shopping Centre and Willingdon. 07 88 7 755 85 6 prov iding inclusive sports and activities in the ir Police eme rgency 9 99 . Non -emerg ency 10 1. new hu b a nd within the com munity . All ag es, all abilit ies. To uri st Information Cen tre . Te l: 01 323 4154 15 . Cor nf ield R d Ea stbourne S eniors Forum . A voice f or o ver 50 's, ne wsle tter, BN21 4QA . A cco mm odatio n, the atre, place s to visit, events, etc. events, dir ecto ry of le isure f aciliti es. Contact chair@esf -online.org We lbeing We alden & Ea stbou rne L ifeli ne. 24 -hour telephone Ea stbourne W heels for All . Acc ess ible cyclin g opportu nities f or response serv ice for vulnerable p eo ple and other serv ices to aid peo ple of all abilities and ages . Eastbo urn e Sports Pa rk, Cross independent liv ing. Tel : 01 32 3 644422 www. welbe ing. org.u k

Le vels Way, BN21 2UF . Te l: 07 88 1 282 72 5 o r 01 27 3 482 49 0. Heal th Se rvic es Ea st Sus sex Age UK . Off er sup port to tho se in later l ife with Drop -in Doctor Surgery. Eastbourn e Rail S tation BN 21 3QJ day service s, inf ormati on and adv ice. Tel: 012 73 47670 4. ope n 7 day s a wee k 8am -8pm . 013 23 7266 50 – (un der re view) Motcomb e Swimm in g Po ol . Ol d T own BN 21 1P U Tel : 01 32 3 Ea stbourne D ist rict . Kings Dr ive , BN21 2U D and 41 07 48 acce ssible changin g area, toilet, hois t in to pool. Conqu est (Ha sti ngs ) H ospital . The Ridge, TN 37 7RD. Tel: Sovere ign Swimming Clu b. For disabled people . Sunday 0300 1 31 4500 . Both h ave a Wa lk in Urgen t T reatme nt Centr e afternoons a t Motco mbe P ool, ac ces sible, hoist. 01 32 3 4841 65 . for minor i njur y or illn ess plus A & E . Sovere ign C entre S wimming Po ol . Roy al P arade B N22 7L Q Emergency Denta l S ervice . Hai lsham. Weekdays app ointment Tel: 08 45 2 67 12 00. A cces sible changing are a, t oilet. Ho ist in to line 6.30 - 10 .30 pm f or appointm ents 7 - 9 pm. Weeken ds/ Bank gala pool availa ble on req uest. Level acce ss into fun poo l with Holidays 1 -5.30 pm appointments 2 -4 pm. Te l: 01 323 4491 70 . waves. Caf e and seating area. Heal th in mind off er s a f ree ser vice and he lp if feeling str ess ed Sp ort E astb ourn e. Tel: 01 323 5098 59 Cen tres at H ampde n or down Te l: 03 00 00 3 013 0, www.healthin mind.org.uk. Par k, Cave ndish, Shi newa ter and Sports Par k. Class es and Heal th wat ch, E ast S us sex. Want y ou r views on h ealt h & socia l activities f or all ages a nd abilities. www.spo rteastbo urn e.com care services. 0 33 3 101 4007 . www.healthwatche astsu sse x. co.u k Volu nt eeri ng St Wilfrid's H ospice . 1 Br oadw ate r Way, Eas tbourn e BN22 9P Z. Ea stbourne Volun teers are in the comm unit y ‘Th e Hut’ unit , Tel: 01 32 3 43 42 00. Providing spec ialist care f or people with any Bea con centre BN21 3NW 10 -2 on Mondays. F ind out about progressive, adv anced lif e-limiting illness.H ome Wellbei ng service volunteerin g opportuni ties and in formation on events , activities, NHS 11 1 s ervice for non -em erg encies , me dical advice available. loca l groups, charities . Eastbour ne Voice - com munity pape r. Fr ee from l andlines an d mobile phones. Possabilit y Peop le. Volun tee ring & emplo yme nt support f or Your L oca l Phar mac ist can help y ou wit h your me dic ation, disable d and with long term healt h condition s Tel: 012 73 894 04 0. repea t prescriptions, m inor ailme nts, healt h checks, etc. 21 20 21 22 If you find this guide helpful please support us through E Eastbo u e D Dloc al l otter y

With ever y £1 tic ket b ough t via our G oo d Causes page we receive 50p for our work, which ensures we can keep publ ishi ng thi s G uide fre e o f c ha rge. www.ea st bou rnel o callotte ry .c o .uk  D

Eastbou rne S h opm o bi lit y

Available to …hire fo Ar thcosce weith slimsite id bmoiblility t y Yfoou'll rfin dA us ljul s t outside the rear exit due to a temporary or permanent disability: of The Beacon by Marks and Spencer. • Manual Wheelchairs For more details: • Scooters • Power Chairs Call: 01323 439585 Rediscover your independence and the pleasure www.eastbourneshopmobility.org.uk of being able to do your own shopping and enjoy the delights of Eastbourne! [email protected]

Published by The Eastbourne Access Group This Guide is available in large print or digital format on request, please call: 07810 317185 or email: [email protected] The information in this guide was correct at the time of publication.

Supported by Eastbourne Borough Council

Printed March 2020