Because Glasgow North & North Lanarkshire ANNUAL childhood REPORT 2019

Home-Start Glasgow North can’t wait Janitor’s House, 35 Avenuepark Street, Glasgow G20 8TS Tel: 0141 948 0441 [email protected]

Home-Start North Lanarkshire c/o YMCA, 294 Main Street, Bellshill ML4 1AB Tel: 01698 442 883 [email protected]

Home-Start North Lanarkshire is an operating name, owned and managed by Home-Start Glasgow North.

Company limited by guarantee, registered in Scotland SC280855 Charitable organisation, registered with OSCR SC032736

homestartglasgownorth homestartgn Welcome and Introduction Contents

As one year rolls seamlessly into stay safe, happy and together; and a part HSGN tartan, new artwork and mural; another, it’s a pleasure to introduce our of their community. Because childhood attended the launch of the Perinatal Needs Welcome and Introduction 2 Annual Report for 2018/2019 and to take can’t wait. Assessment Report and Women & Families Mission Statement 4 the opportunity to share and celebrate As we say each year, try as we do, we Pledge by the Scottish Government; the work of Home-Start across North were chosen as one of three charities in cannot highlight enough the outstanding Our Team 5 Glasgow and North Lanarkshire. commitment we have from our team Glasgow to be supported by the new Itison Us Initiative; cooked, created, curated and Throughout the report, with ‘nurture’ as of volunteers, people from all our Young Mums - Nurture Group 6 its theme, you will read about the impact communities who share their time and communicated. of the great work each of our staff and experiences for the benefit of others. A significant milestone was the launch of Family Group 8 volunteers are committed to doing so Likewise, our Trustees give of their time Glasgow Families Support Partnership well. You will read about confidence, new to ensure appropriate leadership and – the third sector collaborative working Dads Group 9 connections, relationships, nurturing governance of our service, whilst our with Glasgow City Health & Social Care environments, peer support, new staff team, give of themselves more than Partnership to secure early help and A Lasting Impact 10 strengths, skills and hopes. A testament to employees – they bring all of themselves to support for families in the North East of all who contribute to, support and deliver work every day. Thank you all. our great city and got 100% in our Quality Home-Start North Lanarkshire 12 our work, including parents and their In yet another adventurous year where Assurance review! children. we also committed to building and There is so much more to say, but we’ll let Video Interaction Guidance (VIG) 14 We must also remind you of why we are strengthening our core service (support in you read on to find out more. Remember here. In this year, we have connected with the family home, community and through to join our online communities on Perinatal support 16 and supported more than 363 children groups), we have once again proven the Facebook and Twitter too. and their families – more than ever impact that a small community charity can Thank you for believing in us. No child’s Glasgow Family before. Having such close relationships make. We participated in Pride Glasgow; future should be limited and we want Support Partnership 19 with families and our communities, we launched a nurture group for young to be here for families when they need us “They say it takes recognise the ongoing challenges of mums; supported a family to speak about most. Your ongoing support helps Impact Report 20 raising our children in the safest and most their experience at a national conference; us do just that. a village to raise nurturing of environments whilst coping walked hundreds of combined miles in with the stresses of ill health, isolation, Kiltwalk Glasgow; received training in 2018-2019 Accounts 22 a child, and my disrupted relationships, poor & insecure ADHD, distressed behaviour, nurture Alan Webb housing, financial insecurity, trauma, abuse and digital skills; were key speakers Thankyou 23 Chair of the Board of Trustees village was Home-Start. and loss. We take this opportunity to at the Maternal Mental Health Annual re-affirm our commitment to contributing Conference and the Lanarkshire Infant Nikki O’Hara I am now part of the village to policy and practice that helps families Mental Health Conference; embraced our Manager to help other families.” 2 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 3 Mission Statement Our Team Our vision is a world where family life reaches its full potential, where children have a positive, Scheme Manager Dads Group Worker nurturing start in life, and where whole families Nikki O’Hara Molly Taylor have hope and aspiration for the future. (appointed Sept 2019) Service Development Lead We aim to support and empower families, Cheryl Mercer helping them grow in confidence and resilience, Administrators and to build strong relationships within the family Senior Family Support Donna Forrest (Glasgow) and in the wider community. Co-ordinator Sharon Lowe (Glasgow) Margaret Finlay (Glasgow) Claire Omand (Lanarkshire Amanda Arkell (Lanarkshire) - appointed Sept 2019) Family Support Co-ordinators BOARD OF TRUSTEES Asifa Hafiz (Glasgow) Alan Webb – Chair Fiona Hamilton (Glasgow) Matthew Trotter – Treasurer Jane Jolly (Glasgow) Julie Dunan (Glasgow) TRUSTEES Ashley Granger (Lanarkshire Anita Hayes - appointed Sept 2019) Edinah Nyobendo Lynne Morris (Lanarkshire Molly Taylor - appointed Sept 2019) Zainab Gontor Annette McConnell Joanne Docherty (Glasgow Family (appointed Sept 2019) Support Partnership - appointed April 2019) Jade Hebdon (Resigned March 2019) Family Group Worker Mary McConnell (Glasgow) “My work place is Kirsty Downs (Lanarkshire - appointed Feb 2019) my happy place!”

Staff Member HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 5 In 2018 Home-Start UK launched a project to relationship issues with partners and Key Findings from Young Mums reduce isolation for young mums. Worth £215,000 family members impacted on some of Home-Start Young Mums over 18 months, the project was funded by their lives and due to their young age, - Nurture Group the British Red Cross and Co-op Community inexperience, and lack of role modelling/ Groups across the UK Connectors grant. family support, meant they struggled Most project beneficiaries were living Home-Start’s work with families highlights HSUK commissioned 13 local Home-Starts to run to cope at times. Low self-esteem in social housing and a significant that loneliness is a key area of need. In support groups for a total of 345 young mums. and confidence coupled with poverty, number were in temporary recent years public attention has also been The University of California, Los Angeles (UCLA) previous addiction issues and poor accommodation mental health were regular concerns for drawn to the widespread experience and Loneliness Scale was used alongside Home-Start’s The majority had no access to a car. impact of loneliness, driven largely by the in-house monitoring system, MESH, to evaluate the mums and their young families. As a Jo Cox Commission on Loneliness. A cross- the impact of the project. group, domestic violence also impacted Two thirds of young mothers showed a positive change in relation to their government Strategy on Loneliness was on all their everyday lives in some form, Home-Start Glasgow North were delighted to UCLA Loneliness Scale score, with launched in October 2018, and an All-party except one, who stated “she felt lucky” have their application taken forward and to half of these changes meaning they that this hadn’t happened to her. The parliamentary group on loneliness was receive funding enabling them to start new groups were classed as ‘not lonely’ by the staff and volunteers supported this supported by the Red Cross and Co-op for young mums under the age of 25. Funding end of the project. discussion and assured the group that Loneliness Action Group. Home-Start UK was also received from the Maryhill Housing domestic violence was not acceptable More than half of project attended the action group, representing Participatory Budget to support this work. Asifa and should not be tolerated under beneficiaries had increased levels the case for parenthood being a Hafiz was appointed to the role of Nurture Group any circumstances. They provided of engagement with wider services potential trigger for loneliness. Worker and as an experienced Family Support by the end of the project information of supports and organisations that The group were also thrilled to have an Co-ordinator she knew that young mums were e.g. GP, dentist, housing advice they could be referred to or self-refer. a unique group that faced significant challenges opportunity to visit the Scottish Parliament and & children’s centres. as they came to grips with parenthood. HSUK’s speak about the difference the Nurture Group The young mums were delighted to meet other Developing trusted relationships research with families showed that in 2016, 44% had on them and their young families. Hosted young mums in a similar position to their own and required a significant time by Jenny Gilruth MSP, the reception “Rights, of people supported came to Home-Start because felt able to open up and discuss the issues that investment from local Home-Starts they were lonely or isolated which could also have they were facing but equally able to just relax and Wrongs and Reality: What Home-Start means to but this was ultimately key to profound effects on their health and well-being as enjoy time with their babies and young children. parents” gave our young Mums the opportunity successful beneficiary engagement. well as on their children’s development. and space to share their experiences and discuss The mums enjoyed new activities including vision Non-judgemental, peer-to-peer the importance of this type of support. Speaking Funded for a year this new small ‘Nurture Group’ boards, cloth printing, sewing, pottery and an support was cited as an important provided a safe, comfortable space for families awareness session on alcohol. Their relationships alongside Clare Haughey, MSP, Minister for Mental reason why young mums felt able to to learn and grow and feel more confident and increased as did their confidence and self-esteem. Health, mum Jo advised “if it wasn’t for Nurture come to Home-Start, as opposed to able to build attuned relationships with their Mums connected with each other and gained new Group and Home-Start I wouldn’t be able to stand other agencies. children and peers and connect in their own skills, opportunities and lasting friendships for here, today. They have made me more confident. communities and beyond. For those attending, themselves and their children. They are my rock, my second family.”

6 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 7 We are extremely grateful for the strong support Work was completed on a bespoke Home-Start Although numbers were low at times, sandwiches provided for snack, making of our Volunteers who play a very important role mosaic in partnership with DRAW, a community there was a genuine benefit to those cheerio bird feeders to hang in the Family Group in the running of the group – whether preparing arts project in Drumchapel with families and Dads’ Group who did attend as they interacted Home-Start garden and also to take home. snacks, supervising an art table, teaching volunteers being fully involved in every stage well with staff and volunteers and The families also enjoyed colouring in Our Family Group continues to grow and Over the course of 2018/19, we ran three blocks knitting, toy cleaning or lending a supportive from design and planning to cutting up glass engaged in new experiences and sheets of birds followed by a walk to the develop as a safe and welcoming place for of Dads’ Group which were fairly well attended by ear; we could not run the group without them. tiles to painstakingly create the design. The conversations. Having the same arboretum to see how many birds and families to have a supportive place where they Dads and their young children. mosaic now takes pride of place in our outdoor volunteer and staff facilitating the nests could be seen. can gain confidence, find reassurance, make Our family outings over the year have been a big space. One parent recently came to see the group each week meant that trusting connections within the community, enjoy play success – we went to Calderglen Country Park All of attendees were from asylum- mosaic in place and was able to proudly point to and supportive relationships could be and new activities with their child and build during the Spring holidays enjoying the baby seeking or refugee families, often isolated exactly which tiles she put in place and said that steadily built on over a period of time. new friendships while having fun together. animals, picnics and making new friends. and unfamiliar with their new local now part of her will always be at Home- Start There was a focus on outdoor activities community. We were able to support and Summer programme outings over 6 weeks Glasgow North. in the first and second blocks with visits signpost dads to other parts of the city for included visits to local places of interest around Our sessions aim to meet the needs of the to Glasgow Green to experience go karts appointments, interviews for college and Glasgow, some by bus and some local places all families, both parents and children. Other and the “big wheel” ride and to our local for ESOL assessment and also information we could walk to together; all with the plan of activities included a clay workshop with Glasgow children’s wood where families went on about particular sports and where they introducing families to local activities and family Sculpture Studio creating amazing plates and a treasure hunt. Other visits included take place. friendly venues where they could confidently Garscube Play Rooms (soft play) and a bowls of food, an oral health workshop, music We were delighted to host the Cattanach visit again themselves. visit to the Christmas Market in George and singing, and cooking sessions. We had a Dads project meet up, organised by Square where everyone enjoyed seeing the On a crisp December morning, families gathered very enjoyable physical activity session with Fathers Network Scotland. This gave Christmas lights. Several of the activities together for an early lunch, gift giving and Highballs Low, a Pop Up Positivity Café run projects funded by the Cattanach Trust encouraged the families to explore a story telling session. We were en route to by the Health Improvement Team where we the opportunity to share practice, freely together as well as having planned the Platform Theatre in Easterhouse to see a discussed our emotions and our mental health, experiences and inspiring project work. activities to provide a focus and have fun. children’s theatre performance called Flutter, fabric printing with Glasgow Sculpture Studio We took the opportunity to take our which was about the Winter adventures of a making our own lampshades, potato Indoor activities made use of external guests to The Children’s Wood and North penguin by the name of Philip. After the show, printing, cooking and stories. A story facilitators from the Sculpture Studios who Kelvin Meadow where they were we met Philip the penguin, and several weeks massage session was relaxing and provided play with clay and casting, the mesmerised by “a wee gem later, one 4 year old boy was still talking about informative for both parents and Village Storyteller and singing. The families of a natural wild space” Philip during a volunteer visit to the family children as we discussed how a also participated in arts and crafts, as well available for the local home, stating to the volunteer ‘you do know story massage on the back might as messy play making their own communities use and Philip, you were there and met him too’ which help children fall asleep. playdough and gloop. enjoyed regularly by our was quite correct. Another family spoke so groups. The planned itinerary for the third block highly of the performance and the pleasure for included planting cress to make egg their family of enjoying theatre together, as heads and linked to the story by Dr Suess before leaving their country, it was an activity “Green Eggs and Ham” with egg & cress they enjoyed often together as a family. 8 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 9 1 A Lasting Impact As a volunteer with Home-Start...

Families often pop back in to visit, send to be worthwhile, and for most it was the Finally, the photos in Figure 1 and 2 show “Volunteering for Home-Start Glasgow North photos of their wee one’s first day at school staff and volunteers at Home-Start that had a family who previously used Home-Start was one of the easiest and most valuable and sometimes come back to join us as a impacted them most. As J said: ‘Anytime, any services. The photos serve to underline that the volunteer. We are always delighted to hear day I would still choose Home-Start as my warm welcome and community feel Home-Start decisions I could have made. how families’ lives have moved on and hope family’. Many said Home-Start had helped provides means that many stay connected with The experience I was offered while trying to shape my that the support that Home-Start Glasgow them discover more about the community and the charity and return to visit, giving the staff career, post university, was key to helping me grow as North provided will have made a lasting the opportunities within. Respondent D said the wonderful opportunity to see families difference. that the trips to museums were particularly a person and carve my future career path. helpful; as a refugee this helped her get to We had the opportunity to capture some Through training and volunteering with know the city and its history better. Two interesting data about “Families’ Journeys” Home-Start, I learned how to support vulnerable respondents explained that Home-Start had thanks to young student, Abby Meuli. been particularly helpful in writing letters in 2 individuals and their families, and it also gave me a Who carried out some research with families support of their respective asylum cases – clearer understanding of the challenges people faced seeking Asylum who had previously received demonstrating some of the practical support a service from Home-Start Glasgow North. on a daily basis. given in various areas. Fifteen families were contacted to take part My involvement with the family group helped grow In terms of the long term effects, most in the research, and we were delighted my passion for the third sector and understand the participants cited an increase in confidence, that 12 families agreed to participate. Most further integration into the local community, positive impact and difference that they could make respondents were referred by their health and improved family relationships as a direct to local communities. To see faces, old and new come visitor or GP. Most used Home-Start’s services result of Home-Start’s support. Respondent consistently to family group where they felt safe for a couple of years, utilising a broad range of B said Family Group had been particularly services including weekly home visits, Family and supported was amazing! helpful for her son as meeting and playing with Group, and trips. It seemed that to most other children had helped his development. As a volunteer with Home-Start, you are made to respondents, the weekly home visits were the All respondents said that they would feel feel part of the team and your voice and opinions are first thing that came to mind when asked about comfortable recommending the service on to what the support they received involved – valued and listened to. I am truly grateful that family or friends, and they would clearly this dedicated, one-to-one support has a I had the chance to commit my time to such a great, contact the charity again themselves if they great impact. worthwhile charity.“ needed support in the future. Home-Start has Feedback about Home Start’s support clearly succeeded in creating a welcoming services was overwhelmingly positive. All the atmosphere for families. EB - volunteer respondents found their time at Home-Start

10 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND LANARKSHIRE 9 of their life and be open to guidance and in the past has also shown that relationships services, family nurse partnership and Home-Start support for themselves and their young between parents and their young children can clinical psychologists. We continue to work in North Lanarkshire families. The volunteers have helped build also be strengthened when in a supported social partnership with organisations such as One confidence and resilience, empowering environment and this was evident when the Parent Families Scotland, Nurture, CAB 1st, families to make friendships and project was evaluated. SAMH, VANL, Carers Together and 3rd sector Over the last year Home-Start North connections in their own neighbourhoods as interface, VANL and VASLAN. Our knowledge Lanarkshire has continued to develop This successful pilot provided us with the many families have no established networks both geographically and in the number learning and evidence to assist us in securing and understanding of other third sector partners to rely on for support. of services offered to local families. The funds for a part-time Group Worker through has enabled us to signpost families to specialist project now offers a volunteer home From working closely with these families, it was the HSCP Bellshill Locality Fund. Running on services and avoid duplication. Our relationships visiting service, Family Group and Video identified that for some, isolation and loneliness a weekly basis the group, based at YMCA in have also enabled us to gain specialist training Interaction Guidance (VIG) was having a serious impact on their mental Bellshill welcomed local families who can from other local organisations in a number of fields incuding Solihull Approach, suicideTALK, The profile of the families has in the health, confidence and self-esteem which in either be referred or can self-refer. We were Autism and first aid. Through our work and main been complex with many families turn impacted on their young families. Whilst also delighted to have funding from the Health relationship with The Scottish Book Trust we facing multiple issues such as domestic volunteers could continue to visit families in their Improvement team to roll out sessions in the participated in a research project along with our violence, poor mental health, the home, for some the importance was also about group focusing on oral health and nutrition. socialising in a safe, nurturing environment young mums who gave them an insight into their impacts of poverty, addictions and Families have overwhelmingly confirmed the where parents felt listened to and not alone current engagement in reading as a family. This the on-going issues associated with need for, and impact of, the home-visiting and children were able to develop socially and relationship has provided us with an opportunity ACE’s. Our well trained and committed service, stating that it has: “helped my children volunteers supported by Family Support emotionally. With support from the volunteers to train two of our volunteers in Book Bug to interact with people more”, “changed my life”, Co-ordinator, Amanda, have worked and guidance from the Group Worker at Home- Leadership Training enabling them to share their “built up my confidence”, “I have found friends”, alongside these families, building honest, Start Glasgow North, Amanda successfully skills to larger groups in the local community. “it has made a huge difference in my family”, trusting relationships to enable these piloted a small local Family Group (Walk, Talk, We were also excited and proud that Amanda “helped my mind to relax”. From the group, the families to feel able to share aspects Play Group) giving mums and their children was chosen to be part of the selection panel to families clearly told us they liked “meeting other a space to feel relaxed and comfortable with identify books for inclusion in the next Book Bug families like them”, “going somewhere they opportunities to learn, share skills and have fun collection given out to familes. wouldn’t be judged” and they felt “less anxious with a friendly, caring team. This opportunity after attending the group”. They also told us We have continued to build on our local gently helped anxious parents gain confidence they wanted to learn about nutrition, weaning, community connections enjoying regular in their ability to be amongst others with their sleep, cookery and accessing opportunities support from TESCO and Crochet and Chatter young children and helped them prepare for which would improve their future employment which we are extremly grateful for. connecting into their own communities and opportunities. neighbourhoods. Volunteers were able to Thanks to recent funding from the The Lottery share their Book Bug training with families Our referrals have come from a wide range Community Fund and The William Grant and the benefits of healthy eating and exercise of sources including health visitors, social Foundation we are delighted to be able to through local buggy walks. Our experience workers, early years education staff, midwifery extend our service in North Lanarkshire.

12 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND LANARKSHIRE 13 Video Interaction Guidance (VIG) DIONNE’S STORY “After a minute, I forgot that Connor Home-Start Glasgow North has been action or initiative using a combination of discussion around thoughts and feelings, to trainee practitioners the opportunity to and I were being filmed. Watching the offering this relationship-based intervention non-verbal and verbal responses. The parent promote changes in behaviour and is based understand the VIG intervention process film back was the first time I really for the last 6 years and strongly believes and practitioner reflect together on what they on psychology principles and a VIG research and procedures. reflected on myself as a mum. It also that parents can enhance their relationship are doing that is contributing towards the base. Our volunteers provide fantastic This work was supported and monitored made me recognise the positive aspects with their children and families. Supported achievement of their goals, celebrate success support to all our families, but VIG is an extra by Home-Start UK and business in our interactions. by in-depth research, the Team at Home- and then make further goals for change. resource that we can use when even the consultants M2. The VIG project was You could see how much Connor enjoyed Start Glasgow North are invested in this These reflections move very quickly from best support cannot effect changes in long- considered a success by all involved and my attention and how much he looked intervention which compliments the current analysis of the behaviour to the exploration of established behaviours. I am looking forward it is hoped that the schemes will now at me for encouragement. Watching how family support work already provided by feelings, thoughts, wishes and intentions. to offering this effective support to many secure further funding to continue their much Connor enjoyed me playing with staff and volunteers. more parents and their children”. Thanks to support and guidance from Anita training and embed VIG into their portfolio him made me realise how important it VIG is a video feedback intervention which Heyes, VIG Supervisor, we are delighted and Good ideas VIG project of interventions and support available to is to spend quality time together. You is based on respect, empowerment and proud that we now have three accredited Home-Start Glasgow North were delighted families. “I learned not don’t get your time back with your kids. collaboration and aims to promote greater practitioners within our Team. It is hoped that last year to receive funding from the Brooke Trainee practitioner from Wirral My ability to give my children what they parental sensitivity to children’s initiatives, Trust as part of HSUK Good Ideas Project to doubt myself further staff will also become trained and that commented “VIG has been one of the need is stronger than ever. You don’t leading to mutual emotional wellbeing. The our current practitioners will go on and train which supported three new initiatives that most beneficial interventions I have used realise how much support means until process begins by helping the family to to become Supervisors. could be rolled out across the Home-Start as a parent” for both families and my own personal you are in a situation that needs it.” negotiate their own goals. By asking them network. Along with a project providing Newly accredited staff member Fiona development. When working with families what it is they want to change, helps to domestic abuse awareness training and Hamilton commented “Training to support it has opened doors for conversations ensure that they are engaged in the process guidance and a specialist additional needs families through using VIG has been an that previously weren’t discussed such from the outset. Adult-child interactions are support group, HSGN were pleased that their amazing journey. It is a fantastic tool that as talking about emotions and parent/ then filmed and edited, to produce a short VIG Project proposal was also selected. The can effect permanent changes in a parent’s child feelings. I am seeing a positive film that focuses on the positive interactions. project would work alongside a small number behaviour to benefit their children, such change in a shorter period of time. From a of Home-Starts to help them understand the The family-focused intervention which as interacting more through play, which personal perspective it has given me more benefits of VIG in a family support setting promotes sensitive and nurturing improves bonding and the child’s self-esteem confidence when working with families, whilst providing training, guidance and peer relationships involves the trained VIG and confidence, which will have lasting because I feel more skilled to support support. practitioner visiting the family at home over effects on their positive mental health into families where there is poor interaction. approximately 7 sessions. The practitioner adulthood. I have also seen it being effective Over the last year we have worked with Throughout my supervisions I also feel I works closely with the family to review the to help a mum stay calm during her child’s Home-Start Inverclyde and Renfrew, am able to visually see my progress and film clips, focusing on successful moments, tantrums, when other interventions had Stirling, Wirral, Hertfordshire and Wales. how I am developing as a practitioner, particularly those when the adult has failed to have an impact. VIG is so effective Each scheme was provided with tailored something I feel that has been most responded in an attuned way to the child’s because it uses positive images, as well as training and in-house supervision enabling beneficial”.

14 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 15 families’ needs can include 1:1 home-visiting by a According to Heather Sloan, Health Perinatal support volunteer along with Video Interaction Guidance Improvement Lead (Mental Health), NHS Greater Perinatal support is now embedded into (VIG) by a trained VIG practitioner. These Glasgow and Clyde on our PSS, “Families benefit the core service provision of the support supports are recognised to improve mental from this by being matched to a volunteer who offered by Home-Start Glasgow North wellbeing, and attuned relationships as well as supports their involvement with Home-Start and North Lanarkshire. providing practical parenting support. Having an Glasgow North to enable a positive, trusting relationship to form and provide consistency and Since the inception of this work in 2012, active Nurture Group, Family Group and Dads’ stability which brings about positive outcomes. (following the NHS Greater Glasgow and Clyde, Group and by offering a full summer programme This service compliments clinical services in Bumps to Bundles research document), Home- of family events and outings, enables us to offer Glasgow at the same time offering health care Start Glasgow North have continued to develop a range of additional supports as well as allowing staff an alternative social support system for their service working closely with colleagues in for a ‘stepping stone’ for families who are ready vulnerable pregnant and new mums. This may Health, other 3rd sector organisations, Maternal to move on from weekly home-visiting support. often be enough to prevent the woman needing Mental Health Scotland (MMHS), Change Agents We also have had a volunteer who is based in a more intense clinical intervention.” and with mums who have received support from the Café Stork, which runs weekly and provides ourselves. a safe welcoming space where mums and dads can have supportive conversations with other This service is offered to women who are parents with guidance and support around vulnerable, or with mild/moderate mental health issues and are pregnant in second trimester or parenting. Volunteers’ contributions are vital mothers with infants under one year referred because the nature of the relationship with the to the service via a range of referral pathways family is peer-to-peer, rather than professional including midwives, health visitors, GP’s and to family. This brings huge potential benefits in social work. Women may also self-refer. The terms of trust and the ability to engage families existing professional support available for these who are less willing to be involved with statutory “You helped me parents is limited, and professional interventions services. cannot replace those functions that would We are pleased to be members of the MMHS make friends and traditionally have been carried out by the board of Trustees and delighted that we have communities in which people live. Families are recently been invited to join the PMHNS steering gain confidence. often isolated and may also be reluctant to seek group as a 3rd sector representative. Funders professional help because of a perceived stigma have recognised the difference we are making I can trust attached to this. particularly in relation to perinatal support, with Our service provides intensive community- the William Grant Foundation recently awarding people now.” us funding in recognition of this area of work based support by specially trained volunteers Family and staff. The service which is tailored to the and in support of this work going forward.

16 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND LANARKSHIRE 9 Glasgow Family Support Partnership

We were delighted to welcome new staff is aimed at delivering co-produced support, member Annette McConnell to our team achieving better outcomes for families, and a earlier this year. cultural change between the third sector and local authority, as well as a mechanism to share Annette brings a wealth of experience in family support and volunteer management learning with a view to influencing and driving a similar change across the north west and the complimenting other third sector family south of the city. Glasgow Health and Social support organisations within the Glasgow Care Partnership (HSCP) has made a strong Family Support Partnership. Working alongside commitment to this process and to rolling out colleagues from Geeza Break, Glasgow East successful approaches across the city. Women’s Aid, Rosemount Lifelong Learning and Quarriers and lead by Barnardo’s Scotland, The external evaluation of Glasgow Family Glasgow Family Support Partnership is a brand Support Partnership will play a critical role in new service offering a radical change in the way the HSCP’s deliberations and will also influence vulnerable families living in the North East of wider conversations within other local Glasgow, who fall just below the threshold for authorities and government who statutory involvement, receive support. are also looking at systems change as part of the wider transformational change The aim of the partnership is to reduce the level programme in Scotland. of social work intervention through families engaging with third sector family support Glasgow Family Support Partnership is at an earlier or preventative stage of need. funded for three years by the National The impact of the work will see a reduction Lottery Community Fund as part of their of children being referred to social work, an Systems Change Fund. increase in children and families receiving the appropriate services at the right time and a sharing of knowledge and expertise between statutory services and third sector. It is hoped “I met loads of new in the longer term that there will be a shift in Home-Start showed us love people who taught spend and reinvestment and made us feel loved - they in resource from high care cost to more changed our lives big time. me good things’ community support and edge of care services. Family The test and learn systems change model Family 18 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND LANARKSHIRE 119 Home-Start Glasgow North “Today and every Home-Start UK and North Lanarkshire 2018-19 day, in communities in numbers up and down the UK, Home-Start is offering volunteer led 27,000+ parent-parent support families supported We have Transforming With the working alongside supported the lives of support of families, helping them 56,000 to change their lives children supported for the better. 170 363 117 13,500 Home-Start measures families children volunteers family support the impact and volunteers effectiveness of our work for every family we see. We use these 1,700 2173 insights to ensure trustees hours of we’re making a lasting difference for all the 233,000 196 dedicated hours of hours of children and families volunteer we support” volunteer support group activity support Rob Parkinson 2 CEO Home-Start UK £2.1million worth of volunteer time

20 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND LANARKSHIRE 21 2 Real living wage calculation 2018-2019 Accounts Thanks to our Thank You As we continue to grow and expand funders and donors our services to more families than ever, our costs naturally increase. INCOME It has been yet another exciting Grant Funding 306,301 year with many new connections, Other Income and Donations 22,768 relationships and partnerships, 329,070 supporting us on that journey. We are grateful to all funders old and

new who have provided us with the EXPENDITURE financial stability to ensure many Staff costs 227,406 more families can benefit from the Training 3,904 support we can offer. General Office costs 42,814 Programme costs 29,889 We would also like to thank each Accountancy fees 1,224 and every one of you who have Home-Start UK fees 4,500 contributed in any way from staff Advertising 1,360 time, personal donations, use 311,097 of facilities and everyday moral support but to name but a few acts Surplus 17,973 of kindness. We continue to develop our community days, volunteer Opening Reserves 47,882 support and christmas giving alongside BT, Slanj Kiltwear, Tesco,

Mercers and Spirit of Christmas. Closing Reserves 65,855 You are all amazing!

Rozelle Trust Glasgow City Council Area Budget Camstradden Nursery (PEF) Hayley Miller

22 HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE HOME-START GLASGOW NORTH AND NORTH LANARKSHIRE 23