ISSUE 45

HE way ng homes T works with and involves a Award for Involving all variety of people in hard to reach community groups has been recognised by a Good in North Glasgow Practice Award at TPAS Scotland’s recent Annual Conference. The Involving All award was presented to North Glasgow based ng homes who have involved a wide range of people and used their views to improve services and communities across the North of the city. In a tough category the runners up were Impact Arts and Viewpoint Housing Association. CEO of ng homes Robert Tamburrini said: “Working in partnership with others to look at ways of working ‘with and for’ our residents we are constantly looking for, and acting on, opportunities to get people and organisations together and this year we have continued to build on our commitment to further develop our relationships with minority groups.” With a multi-cultural mix of residents ng homes takes a proactive and sustained approach to ensure they meet the needs of the groups and also ensure that their voices are heard as part of influencing and delivering on services. ng homes has made positive connections with African and Chinese communities, recognising the diverse ethnic and cultural make-up of the area and they have carried out a range of Integration events. Summer supported by ng homes and attended by Cultural Officers for both the African and Chinese With 88 African families living within ng homes 1500 people. communities and their work includes building properties the association works with groups like The Chinese community in North Glasgow also relationships and connections within and across African Challenge Scotland (ACS), a community benefits from the work that ng homes does with cultures working closely with the Scottish community organisation supporting the capacity, development, 60 Chinese families currently living within their and across generations. health, wellbeing and welfare needs of Glasgow’s properties. Events and activities have included the Chairperson of ng homes John Fury said: “We multi-generational and continually evolving African Mid Autumn Festival which included people from a have strong partnerships from community members, Community. range of cultural backgrounds. The colourful event schools, voluntary organisations and public agencies Housing and regeneration staff support ACS showcased Chinese and Scottish music, dancers, and we use all of our resources to create a strong, by carrying out focus groups, identifying needs Chinese food and fun activities for the children. The inclusive, connected community. We are delighted to and challenges and working to provide effective event was also recognised by a parliamentary win this award for Involving All in our community.” solutions. One of the key areas for ACS is to develop motion in the Scottish Parliament. The prestigious national awards recognise good opportunities to integrate with other cultures and International community cook-ins were also held practice, involvement, commitment in improving provide education and employment opportunities for with African, Chinese, Scottish and Syrian families services, building stronger communities and fantastic its members. attending. Another popular weekly event isAnne the work from McLaughlin across Scotland. MP For the African community the range of activities Oriental Gym Exercise which is attended by Scottish The National Good Practice Awards 2015 has included weekly learning in Maths, Science, and Chinese women who have connected very well celebrates and rewards organisations, groups and Physics and languages. There’s also a youth and exchange skills and knowledge each week. Glasgowindividuals wherever and howeverNorth they benefit East discussion group and art and design sessions. Focus groups were also set up with Chinese Scottish social housing. Physical activities include football, table tennis, residents and ng homes staff worked with them handball, gymnastics and African Dance. A “thank to design and deliver on integration activities and For More: you” event at Saracen House included families weekly workshops. www.nghomes.net and individuals from African, Chinese and Scottish Particular issues with language barriers http://mediacentre.nghomes.net/ communities. ACS also held a week of events in the have been overcome with the introduction of http://www.tpasscotland.org.uk/

Saracen Chinese New Meet your Street Centre Year Festival new MP pages 12-13 page 15 page 23

All of my constituents are welcome to come and talk to me at my regular surgeries, but if you can’t make these: Email me at [email protected] or Phone the constituency office on 0141 404 6232

Temporary Constituency Office Craighall House, Suite 2A, High Craighall Road, Glasgow, G4 9UD WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT ININVEST- LIVE LEARN WORK VISIT INVEST Comments, Compliments & Complaints

ng homes recognise that from time to time some things can go wrong and our aim is to rectify matters and improve our service. Our Complaints Handling Procedure was developed by the Scottish Public Services Ombudsman in partnership with the housing Mid-Autumn sector. A copy of a guide to our complaints procedure is available at our offices or you can phone us and ask us to send you one out. Festival MAKING A COMPLAINT If you would like to make a complaint you can do so in the following ways: Fun in North Email: [email protected] Telephone: 0141 560 6000 Online: www.nghomes.net Glasgow Post/Visit: Ned Donaldson House, 50 Reidhouse Street, Springburn, Glasgow, G21 4LS ORTH Glasgow was a sea of colour Saracen House, 139 Saracen Street, when Chinese families along with their Possilpark, Glasgow, G22 5AZ Nneighbours and friends from around the A number of compliments and tokens of world celebrated the Mid-Autumn Festival held appreciation were also received during this period in October at Saracen House. with customers thanking us for help with: For the second year running the event took • assisting with their rent account place at the Bob Allan Conference Centre in • thanks for assistance with housing transfer “I Saracen House, Possilpark. can’t thank you enough for everything” There are currently more than 60 Chinese • thanks for new house families living in ng homes properties in North Glasgow and the event was attended by 140 Complaints July-September 2015 people, many of them children. According to traditional Chinese culture, the Number of complaints responded to = 36 during moon is a carrier of human emotions and the Housing the period. Opps 47% Mid-Autumn Festival is celebrated every year, Repairs 33% with people returning home from every corner Investment 3% Factoring 17%Service Area of the world to meet their family and have dinner with them, admire the full moon and eat Factoring mooncakes. Investment Housing Ops Entertainment on the day featured performers Board Member for ng homes Richard Porter from the Glasgow Oriental Dancing Association 3% 17% who welcomed everyone to the event said: “What who performed some traditional Chinese a fantastic family event, it’s great to celebrate Folk Dancing. This was followed by a special Housing Opps cultural diversity and we were delighted to American Line Dancing performance by local 47% Repairs 33% welcome guests from China, Scotland, Africa and women from Possilpark and Parkhouse and Investment Jamaica to name but a few.” their new Chinese friends. Accordionist John Factoring Regeneration Manager for ng homes Carmichael soon had everyone on their feet Margaret Layden said: “Being far from home with traditional Scottish music and community UpheldRepairs 72% the festival is very significant to the Chinese dancing. Not Upheld 28% community and its meaning of family union and Staff from Young People’s Futures were also friendship fits perfectly with ng homes’ vision to on hand to entertain the children with lots of fun Complaints Upheld/Not Upheld create a new north Glasgow and make it a great and games. Not Upheld place to live. We believe in bringing people from The event forms part of the Build, Bridge, Upheld different backgrounds together to celebrate their Bond programme supported by the Scottish cultural diversity.” Government’s, People and Communities Fund. 28% Upheld

Not Upheld 72% Sudoku easyPuzzle 1 (Easy, difficulty rating 0.32) mediumPuzzle 1 (Medium, difficulty rating 0.55) 1 8 3 9 1 4

Our readers are having lots 2 5 3 7 8 4 2 of fun with our brain teasing 8 6 4 5 4 6 9 7 sudoku games. The game is played on a nine by nine grid 6 2 1 7 8 that is sub-devided into 3x3 8 7 3 5 6 2 3 5 grids. Some of the squares already have some numbers. 8 6 4 9 4 100% of complaints The idea is to fill all the squares were responded to within with numbers 1 to 9 so that each 9 4 3 6 1 2 3 6 number only appears once in 4 6 7 2 9 7 4 our target timescales. each column and each row and also in each of the sub-divisions. 5 9 6 1 8 9

Generated by http://www.opensky.ca/sudoku on Wed Dec 9 19:00:30 2015 GMT. Enjoy! Generated by http://www.opensky.ca/sudoku on Wed Dec 9 19:01:02 2015 GMT. Enjoy! 2 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Community Achievement Award for Caroline

ongratulations to Caroline Caroline gained her Level 5 Allison who has become the Community Achievement Award. C first ng homes volunteer Caroline says “I haven’t done to complete the Community any learning in the past and I first Achievement Award with Glasgow thought I wouldn’t manage this, Kelvin College. but with the help and support of ng Caroline, an ng homes tenant homes I have achieved this and I Glasgow Kelvin College, said: achieving a qualification and and a regular volunteer with am absolutely delighted!” “We’re delighted for Caroline and accreditation for the great support ng homes Regeneration Team, Clare Bird, Legacy Officer for gives her time to support various ng homes said: “The Community her commitment in overcoming they provide.” community ventures such as the Achievement Award is a fantastic challenges to achieve her award. Caroline hasn’t stopped her Big Breakfast, Focus Groups and and practical way to recognise our Many of our community volunteers learning experience there and the ever popular Song, Shimmy invisible heroes, who like Caroline, are constantly learning new skills has now completed the Activate, and a Sausage Roll monthly event. give their own precious time to in the work they do on a day-to- Community Development course, By planning ahead, setting make our communities a fun and day basis and our Community with Glasgow University and will targets, logging her activities and safe place to live.” Achievement Awards help them receive her award at a Ceremony obtaining witness statements Alan Sherry, Principal of to formalise that experience, in January 2016.

Car Parks Scottish Fire and Rescue Service Working with ng homes Taking Shape residents about potential service improvements and ideally remain focused on working within the organisation to continually intervene and prevent at Balgrayhill those accidents and incidents, which unfortunately still prevail within our communities. As readers will be aware from our last Assistant Director of Housing Operations at issue, major improvement works are well ng homes Lynne Cooper said: “We are delighted to underway at the car parks at Balgrayhill welcome Fiona from the Scottish Fire and Rescue multi-storey flats with the bulldozer having As part of a partnership with Scottish Fire and Service and we look forward to working closely now demolished the old concrete structures. Rescue Services (SFRS), a SFRS staff member with her and our customers on a range of fire The basement of the car parks were will be working alongside ng homes Housing safety issues.” closed in 1987 for safety reasons and changes and Regeneration Departments. Fiona Herriot were promised as part of a package of has been with SFRS for over 32 years with over environmental improvements when ng homes 11 years experience of working in a community took ownership of the flats in 2011. safety engagement role and her experience will The new car parks will all be on one level be a welcome addition to North Glasgow. and apart from being more practical they Fiona will be supporting important community promise to be more visually pleasing. The safety events and activities linking into SFRS, ng new improvements will be featured in a homes and other partner agencies and local future edition of North News once all the work communities. Fiona will be crucial in helping has been completed. Investment Manager to identify and establish early intervention and Carmen Baird said: “Work continues to community safety opportunities and will be out upgrade the car parks at Balgrayhill and we and about in the community to meet with, and would like to thank tenants and residents hear from, residents. Some of for their patience during the demolition and the programmes that will construction period.” BALGRAYHILL APARTMENTSbe developed over the Fiona Herriot said: coming weeks will be ‘Test it Tuesday’ initiative I am looking forward for testing smoke to meeting with ng alarms, providing homes customers information on home “ fire safety visits and and working with ‘Cooksafe’ activities them and introducing within local community them to Scottish Fire venues. and Rescue Service’s A key part of the role will be to campaigns and inform ng homes initiatives. staff and North Glasgow ” Balgrayhill Boulevard architecture & design NORTH news 3 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Money advice is Epic

million UK adults run out of People can refer 17money before payday. They themselves, or they can are not all on lower than average “More month be referred by a third incomes; around 1/3rd of those who party. Our website www. earn over £30,000 say they find it than money?” epic360.co.uk shows you how to tough to live within their means. easily refer someone, and tells you Those who find it toughest though, more about what we do. for whom there is increasingly 1,2,3,4,5, or 6 If you, or someone you more month than money, have the Confidential chats know might need to discuss the Places sessions, near you, lowest incomes. Add into the mix about your income free, informal implications of monthly budgeting the particular challenges Glasgow and spending available and voluntary or are facing financial stress or faces; significantly higher levels now! difficulties such as the challenge of deprivation, child poverty and People in Glasgow, Informed of covering all the bills, or the low incomes, and it’s clear why supporting people choices, unexpected bills that knock budgets assistance with managing and in Glasgow better plans off course, then think of EPIC 360. saving money is so needed. If high cost borrowing is causing EPIC 360 is a newly launched, Big sleepless nights, or worse still, Lottery funded, financial capability resulting in people running out of project working Glasgow-wide to food or energy and making choices support people to: Conversations can be over 1,2,3,4,5, tariffs, thinking differently about the around heating or eating then think • manage their money or 6 sessions of (up to) 60 minutes. shopping bill, cutting down on certain EPIC 360. • plan ahead These are person-centred, covering items, opening a bank account, EPIC 360 will give people the • make informed financial the budgeting, borrowing, banking, considering savings options. Unlike space to discuss savings, insurance, choices income and spending of individuals. debt and money advisors who borrowing options, mobile phone • receive additional support EPIC 360 supports people to make are often dealing with a particular, or broadband contracts, realistic It’s a free, voluntary, and changes in their financial behaviours immediate crisis, EPIC 360 is trying to financial plans based on informed confidential conversation with a and, in the process, improve lives. make long term changes so the crisis choices not prescribed directions. financial capability officer in a venue doesn’t re-appear later. Small changes make a big difference. Spaces are available now near the home of the person who The service is free to anyone over Altering some shopping habits, www.epic360.co.uk attends. lowering thermostats, changing the age of 16, living in Glasgow.

What is the Who can apply for How long will Affordable the dividend? the scheme be Affordable Warmth Dividend? To receive the payment you available? The Affordable Warmth must be 80 years of age or Applications will be accepted Dividend is a £100 payment over by 31st March 2016 and from 21st October 2015 until made by the Council to living in Glasgow. If you will 31st March 2016. Warmth be 80 years of age before 31st Glasgow residents who are Unfortunately, Glasgow March 2016 you can make the 80 years of age and older on City Council cannot accept application now. or before 31st March 2016 to applications received after Dividend keep warm during winter. this date. How can I make an application? Application forms are available on the Council’s website at www.glasgow.gov.uk/affordablewarmth Guidance or from your local Revenues and Benefits Centre or by phoning 0141 287 7961. If you want to post in

your application please return it to: Glasgow City Council, P.O. Box 36, Glasgow, G1 1JE

What is it? A £100 payment made by the Council to help with the extra expenses of keeping warm during the winter.

Who is it for? ! Glasgow residents ! Aged 80 or over by 31/03/16

Where can I find out more? " Ask at any Revenues and Benefits Available to Scotland’s tenants, is a Home Contents Insurance scheme that gives you the chance to insure the contents of your home in an easy and affordable way. Centre There are many benefits and it’s so easy to apply. " Phone 0141 287 7961 " Ask your local housing officer for a free information pack Online at: www.glasgow.gov.uk/affordablewarmth or call Thistle Tenant Risks Insurance on 0345 450 7286. Terms and conditions, limits and exclusions apply. A copy of the policy wording is available on request.

Thistle Tenant Risks is a trading style of Thistle Insurance Services Ltd. Lloyds Broker. Authorised and Regulated by the Financial Conduct Authority. A JLT Group Company. Registered Office: The St Botolph Building, 138 Houndsditch, London, EC3A 7AW. Registered in England No 00338645. VAT No. 244 2321 96.

4 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

Innovative Project Helps North Glasgow Residents take control of their energy usage

PILOT project designed to help customers those who are would have access to their account poverty monitor and hopefully reduce their energy of ng homes take control of the energy information. consumption. We are delighted to be working with Athey use has been launched in North The system will also help ng homes gather ng homes on this pilot project and we look forward Glasgow. information on how their customers consume to helping residents in North Glasgow take control Working with ScottishPower and City Technical energy which will enable the housing association of the energy they use in their homes.” Services, the association’s current Gas Contractor, to see how well their properties are performing in Stuart McKindless, Operations Manager for City ng homes are one of the first housing associations terms of energy efficiency. It will also help them to Technical Services said: “We are delighted to be in the country who will install “Connect” Smart identify customers who may require a free home working on this pilot project with ng homes and heating controls in 50 of their properties free of energy assessment check to make sure they are ScottishPower to install Connect Control Hubs for charge under the Control and Save project. getting the most out of their energy consumption. North Glasgow residents. We have been working A wireless sensor will be installed in each Amanda Cunningham, the first ng homes tenant with ng homes for over 10 years providing their property in a central location and a user friendly to receive the new Control and Save Hub said: “I’m gas service and maintenance to all their tenanted hub with a remote control will be situated next to really pleased that ng homes is doing something properties. We recently installed wall insulation to the customer’s gas boiler. to help tenants bring down the cost of heating their over 500 properties which again was funded by The installation process typically takes under homes. With a 5 month old baby I need the heating ScottishPower under ECO. We are passionate about an hour and the system consists of a control hub, on all the time right now so if this new hub can save saving energy for our clients and their tenants which a wireless sensor and an App for mobile or tablet me money on my bills then I’m all for it” extends right through every aspect of our business which can be downloaded from Google Play or the CEO of ng homes Robert Tamburrini said: “We and to this end we are proud to be part of this App Store. are serious about helping our customers affected exercise with ng homes.” Customers will be able to control their heating by fuel poverty. Although it’s at a very early stage, Chairperson for ng homes John Fury said: “At this and hot water remotely from their phone or tablet the Control and Save pilot has the potential to help time of year energy bills tend to be a lot higher so if via the App which allows them to re-set their boiler our customers control their heating remotely and let the Control and Save hubs can help our customers either for a new timer or to switch their heating on them see how much energy they are using which take control of their energy usage and have an or off immediately. The App also gives customers should result in reduced fuel bills.” impact on their bills then that can only be a good more flexibility so they only use their heating and Funding for the project comes from thing” hot water when they need it as they can switch it ScottishPower through their Warm Home Discount on 30mins before they come home or switch it off Obligation and Paul Slater, Senior ECO Account For more information: if they are staying out. Development Executive said: “Control and Save www.nghomes.net Although it’s not a requirement to be a is an innovative project to help social housing www.scottishpower.co.uk/connect/ customer of ScottishPower to use the system, residents who are either in or at risk of living in fuel www.citytechnical.co.uk/ Report it to the Council ENVIRONMENTAL ISSUES 0300 343 7027 Water mains leakage or bursts 0845 600 8855 Litter, dog fouling, graffiti, fly posting, illegal dumping Police 101 or 999 ROADS & LIGHTING FAULTS Fire 999 0800 373635 or 0141 276 7000 Crimestoppers 0800 555 111 Roads, pavements, street lighting, traffic signals Community Safety Glasgow pedestrian crossings, road drains and gullies, road CCTV Cameras 0141 287 9999 signs, road markings, manhole covers National Grid Gas Emergencies OTHER USEFUL NUMBERS: (Formally Transco Gas) 0800 111 999 Glasgow City Council CCTV 287 9999 Housing Benefit 0141 287 5050 Antisocial Behaviour Helpline (24 hour) Glasgow City Council 0800 0273901 Assisted Garden Maintenance 0141 287 5064 Noise Team 287 6688 Abandoned Vehicles 0141 276 0859 (operates from 17.00pm-03.30am, 7 days a week) Bulk Refuse 0141 287 9700

NORTH news 5 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

WO mature students from Malawi are SPRING CLEAN being helped to further their education with Help for families affected assistance from ng homes. LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVETGrace LEARNSukasuka and Sabron WORK Kalyolyo have VISIT been INVEST LIVE LEARN WORK VISIT INVEST YOUR FINANCES provided with accommodation while they attend Glasgow Caledonian University. Be Pro-Active and by the Bedroom Tax WO mature studentsBoth are from aged Malawi 36 and are have left behind their organise your money being helpedfamilies to further to studytheir educationin Glasgow. with is the message from SPRING CLEAN assistance from Theng homes.move followed the signing with the High Help forver 700 familiestenants of ng homes are affected affected GEMAP offer a free and confidential service for Scotcash. T Grace SukasukaCommissioner and Sabron Kalyolyo of Malawi have last been August of a unique by the bedroom tax and the association tenants on all aspects of debt and money advice They say a review of finances - knowing provided with accommodationagreement towhile support they scholarships.attend are doing all that they can to help them. including benefit entitlements, benefitYOUR applications, exactlyFINANCES what money is coming in and what you O Glasgow Caledonian University. Already, ng homes Housing Services team and opening bank accounts and contacting creditors.Be Pro-Active and are paying out - can make a big difference. by the Bedroom Tax Both are aged 36 and have left behind their Greater Easterhouse Money Advice Project (GEMAP) To make an appointment with a GEMAP organiseadvisor, your moneyIt could even free up some extra cash to help families to study in Glasgow. have been successful with 337 applications for please contact our office on0141 560 6000is the message fromyou save for those more expensive times or The move followed the signing with the High ver 700 tenantsDiscretionary of ng homes Housing are Payment affected (DHP). GEMAP offer a free(Springburn) and confidential or 0141 336service 1300 for (Possilpark) Scotcash.. emergencies. ng homes support unique Commissioner of Malawi last August of a unique by the bedroomAnn tax Marie and Devlin, the association ng homes Deputetenants CEO, on all aspectsScotcash of debt and offers money affordable advice finance and Theymoney say a review ofHere finances are a few- knowing tips to help manage your agreement to support scholarships. are doing allsaid: that “We they are can working to help with them. our tenantsincluding who are benefit entitlements,advice and can benefit also setapplications, up a bank accountexactly for you.what moneyfinances: is coming in and what you Our scholarship students O It is the first time that a university and UK received a warm welcome Already, ng homesaffected Housing by the Services Bedroom team Tax and and willopening continue bank to do accounts Scotcash’s and contacting loan officer creditors. is working full timeare from paying our out - can make a big difference. • A benefit check can make sure you are housing association have teamed up to offer from Concierge Billy Aird. everything we can to help.” offices. To make an appointment please call university scholarship Greater Easterhouse Money Advice Project (GEMAP) To make an appointment with a GEMAP advisor, It could even free up some extra cash to help getting the benefits you are entitled to. sponsorship to Malawi’s students. have been successful Withwith 337 tenantsapplications already for accessingplease the contact our 0141office 276 on 0525. you save for those more expensive times or 0141 560 6000 It is being organised through the GCU’s School of Discretionary HousingDiscretionary Payment (DHP).Housing Payment Fund(Springburn) a further 365 or 0141 336Pollok 1300 Credit (Possilpark) Union provides. a rangeemergencies. of loans • Shop about for the cheapest utility ng homes support unique Engineering and Built Environment which has worked Flatmate Sabron was a classmate of Grace’s Ann Marie Devlin,are ng affected. homes HousingDepute CEO, Services and GEMAPScotcash staff are offers andaffordable savings finance products and for itsmoney members. The HerePollok are a few tips ratesto help as manage gas and your electricity is on the rise it can pay to shop about. on a series of projects including asset management, when they were at university in Malawi. said: “We are workingcurrently with ourcontacting tenants thesewho are tenants to advicelet them and know can alsoCredit set up Union a bank now account have a forbranch you. beside finances:our Our scholarship students It is the first timeagriculture that a university research, and environmentalUK and waste He also has a B.Sc degree from the University affected by the Bedroomhow to Tax apply and for will DHP. continue to do Scotcash’s loan officerPossilpark is working Office, full time264 Saracenfrom our Street, G22 5HJ. When thinking about borrowing money Coolreceived Water! a warm welcome • A benefit check can make sure you are housing associationmanagement have teamed inup Malawi. to offer of Malawi and is now studying for his Masters in Fresh colder fromwater Concierge is on theBilly Aird.way for many everything we can to help.”Of the 365 ng homes tenants affectedoffices. 210 people To make anTo appointmentjoin, visit the branchplease callfor more information or call look at the interest rates and how much you university scholarship getting the benefits you are entitled to. sponsorship to Malawi’sGrace students. graduated with a Batchelor of Science International Project Management. more tenants of ng homes. With 337 tenantshave already not applied accessing for DHP the but are paying0141 the 276 bedroom 0525. 0141 880 7888. are actually paying back before signing any It is being organiseddegree through from thethe UniversityGCU’s School of Malawi of in 2006. She Sabron’s wife back home in Malawi is also called We are now well underway with our Discretionary Housingtax, Paymentand ng homes Fund willa further be writing 365 to themPollok to see Creditif UnionIf youprovides think ayou range are ofone loans of the 365 ng• homes Shop about foragreement. the cheapest utility Engineering and Builtwas Environment an assistant which lecturer has at worked the same universityFlatmate SabronGrace was a and classmate they have of Grace’sthree children – sons Khama, programme of improving the quality of are affected. Housingthere Services is any assistanceand GEMAP we staff can areprovide and to them. savings productstenants for its affected members. by theThe Bedroom Pollok Tax and arerates not as gas and Scotcashelectricity can is helpon the you with all of the above on a series of projectsbefore including being assetaccepted management, for a Masters inwhen Quantity they were at 10,university and seven-month-old in Malawi. Benjamin and five-year-old domestic water throughout our building stock. LIVE LEARN WORK VISIT INVESTcurrently LIVE contacting LEARN theseWe are tenants also WORK working to let them with know aVISIT number Credit of partnersINVEST Union now havein receiptLIVE a branch of DHP,LEARN beside please our contact WORK your Housingrise VISIT it can pay INVEST andto shop have about.staff who LIVE can complete LEARN a Financial WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST agriculture research,Surveying environmental and started and waste her course in January.He also has a B.Scdaughter degree Atupele. from the University Bill Ritchie, of the Environmental how to apply for DHP. who provide money advice services, affordablePossilpark loans Office, Officer,264 Saracen as weStreet, may beG22 able 5HJ. to assist you withWhen an thinking aboutHealth borrowing Check. Their money staff will also make sure Cool Water! management in Malawi.At home is her husband Loimbikaniof andMalawi their and two is now studyingSabron was for his born Masters in South in Africa and spentFresh time colder waterDesign is on the Consultants way for many Ateller Ten, said: “The Of the 365 ng homesand access tenants to affected basic bank 210 accountspeople for Totheir join, customers. visit the branchapplication. for more information or call look at the interest ratesyou are and getting how much the benefits you you are entitled to. WO mature students from Malawi are Grace graduatedchildren with a Batchelor11-year-old of daughter Science AkondaInternational and six-year- Projectas Management. a youngster in America. more tenants of ngimprovements homes. include removing outdated have not applied for DHP but are paying the bedroom 0141 880 7888. are actually paying backG-heat before (Glasgow signing Homeany Energy Advice being helped to further their education with degree from the Universityold son ofTithokoze. Malawi in 2006. She Sabron’s wife back Hehome has in worked Malawi in isthe also construction called and engineeringWe are now wellwater underway storage with tanks our and replacing others with tax, and ng homes will be writing to them to see if If you think youSPRING are one of the 365 ngCLEAN homes agreement. Team) also holds a weekly surgery in the Help for families affected T assistance from ng homes. was an assistant lecturerGrace at the says: same “I’ve university visited Zambia, SouthGrace Africa and theyand haveindustry three childrenbut most –of sons his time Khama, so far in Scotlandprogramme has of improvingnew insulated the quality units. of there is any assistance we can provide to them. tenants affected by the Bedroom Tax and are not Scotcash can helpScotcash youGrace with High Sukasuka all ofStreet the and aboveoffice Sabron in KalyolyoGlasgow haveand beencan before being acceptedKenya for buta Masters only for in a Quantityfew days before 10,going and back seven-month-old been spent Benjamin in the and Caledonian five-year-old University library.domestic water throughout“Certain our interconnecting building stock. pipework is being We are also working with a number of partners in receipt of DHP, please contact your Housing and have staff whohelp canprovided withcomplete anywith utilityaccommodation a Financial issues big whileor small. they Theseattend YOUR FINANCES Surveying and startedhome her so course being in in January. Scotland is very differentdaughter for me. Atupele. Sabron said: “It is great to have the opportunity Bill Ritchie, of thereplaced Environmental in part and cleaned whilst transfer who provide money advice services, affordable loans Officer, as we may be able to assist you with an Health Check. Theirservices staffGlasgow will are alsoCaledonian Free make and sureUniversity. Confidential. Be Pro-Active and “I do miss my family but thanks to Skype, I can still to study for a Masters but especially at GCU which pumps are being replaced with new units complaints performance Both are aged 36 and have left behind their At home is her husband Loimbikani and their two Sabron was born in South Africa and spent time Design Consultants Ateller Ten, said: “The by the Bedroomand access to basic bank accounts Tax for their customers. you are getting the benefits you are entitled to. application. organise your money families to study in Glasgow. children 11-year-oldbe daughter in regular Akonda contact.” and six-year- as a youngster in America.is held in such high regard.” improvements includewhich removing offer greater outdated energy efficiency. is the message from G-heat (Glasgow Home Energy Advice The move followed the signing with the High old son Tithokoze. She says her course is very challengingHe and has thatworked in theRobert construction Tamburrini, and engineering CEO of ng homes, said:water storage tanks and“New replacing insulation others compliant with with the current ver 700 tenants of ng homes are affected GEMAP offer a free and confidential service for Scotcash. Team) also holds a weekly surgery in the ng homes aims to provide a first class service to all Commissioner of Malawi last August of a unique Grace says: “I’veacademic visited Zambia, writing South is different Africa from and backindustry home. but most of “Whenhis time Glasgow so far in Scotland Caledonian has University askednew if insulated we units.legislation is also being applied. ‘The effect of by the bedroom tax and the association tenants on all aspects of debt and money advice They say a review of finances - knowing Scotcash High StreetLink office Up in Glasgow gives and can men a of our customers and we value your feedback. We Complaints performance agreement to support scholarships. Kenya but only for a fewGrace days added: before “Glasgow going back is a very bigbeen city spent and invery the Caledonianwould support University their library. scholarships we were happy“Certain to interconnectingthis work pipework is to reduce is being water transit time from are doing all that they can to help them. including benefit entitlements, benefit applications, exactly what moneyOCTOBER is coming TO DECEMBER in and what 2013 youhelp with any utility issues big or small. These WORKWORK VISITVISIT INVESTINVEST LIVELIVE LEARNLEARN WORKWORK VISITVISIT INVESTINVEST LIVELIVE LEARNLEARN WORKWORK VISITVISIT INVESTINVEST LIVELIVE LEARNLEARN WORKWORK VISITVISIT ININVEST- LIVE LEARN WORK VISIT INVEST O recognise that from time to time some things can go voice in the community home so being in Scotlanddifferent. is I veryhave different never seen for me. snow before Sabronand I do said: “It helpis great by providingto have the accommodation opportunity close toreplaced GCU. in part andstreet cleaned main whilst to tap transfer thus ensuring fresh colder Already, ng homes Housing Services team and opening bank accounts and contacting creditors. are paying out - can make a big difference. services are Free and Confidential. wrong. When this happens we want to know about “I do miss my familyfind butit very thanks cold. to WhenSkype, I told I can my still husband to study that forI was a Masters “Ibut am especially sure they at will GCU find which it a great placepumps to live are being replacedwater for with all residents.” new units Greater Easterhouse Money Advicecomplaints Project (GEMAP) To make an appointment with performancea GEMAP advisor, It couldResolved even freeoutwith up some extra cash to help Link Up in Possilpark has been working towards th it so we can rectify matters and improve our service. target timescale be in regular contact.”living on the 18 floor he just could notis heldbelieve in it.”such highand regard.” learn.” which offer greater energy efficiency. have been successful with 337 applications for please contact our office on0141 560 6000 you save for those more expensive times orResolved within establishing a new men’s group in Possilpoint We have introduced a new Complaints Handling target timescale She says her course is very challenging and that Robert Tamburrini, CEO of ng homes, said: “New insulation compliant with the current Discretionary Housing Payment (DHP). (Springburn) or 0141 336 1300 (Possilpark). emergencies. Communityng Centre. homes support unique Ann Marie Devlin, ng homes Depute CEO, Procedure whichoffers affordablehelps make finance it easier and for money you to get Here are a few tips to help manage your academic writing is different from back home. “When Glasgow Caledonian University asked if we legislation is also being applied. ‘The effect of ng homes aims to provideScotcash a first class service to all Link Up givesLink Up worksmen a Glasgow Girls said: “We are working with our tenantsof our who customers are andadviceyour we concerns and value can also yourresolved set feedback. up more a bank quickly. We account for you. Complaintsfinances: performance Grace added: “Glasgow is a very big city and very would support their scholarships Ourwe scholarship were happy students to this work is to reduce water transit time from 24% with communityIt is the first time that a university and UK affected by the Bedroom Tax and will continue to do Scotcash’s loan officer is working full time from our OCTOBER TO DECEMBER 2013 received a warm welcome recognise that from timeOur targetsto time aresome 5 working things can days go to resolve stage • A benefit check can make sure you are different. I have never seen versnow the before past fewand monthsI do help by providing accommodationfrom close Concierge to GCU. Billy Aird. street main to tap thus ensuringThe fresh colder 76%voice in thehousing community association have teamed up to offer everything we can to help.” offices. To make an appointment please call members in the university scholarship wrong. When this onehappens (front weline wantresolution) to know complaints about and 20 working getting the benefits you are entitled to. find it very cold. When I toldaround my husband 20 residents that I was from “I am sure they will find it a great place to live water for all residents.” Resolved outwith Link Up in PossilparkPossilpark hassponsorship been area working toto Malawi’s towards students. With 337 tenants already accessingit so the we can rectify0141days matters 276 to resolve0525. and improve stage 2 (unresolvedour service. at stage one or living on the 18th floor he justNorth could Glasgow not believe have it.” and learn.” target timescale • Shop about for theResolved cheapest within utility identify Itand is being build organised through the GCU’s School of Judo Project Discretionary Housing Payment Fund a further 365 Pollok Credit Union provides a range of loans establishing a new men’s group in Possilpoint O allpay We have introducedcomplex) a new complaints. Complaints Handling target timescale Engineering and Built Environment which has worked Flatmate Sabrontaken was part a classmate in the Still of Grace’s Game are affected. Housing Services and GEMAP staff are and savings products for its members. The Pollok rates as gas and electricity is on theCommunity Centre.upon strengths A group discussion at the first Procedure which helpsYou make can it pick easier up fora guide you to to get our complaints on a series of projects including asset management, when they were atprogramme university in throughMalawi. partnership currently contacting these tenants to let them know Credit Union now have a branch beside our rise it can pay to shop about. Link Up works and promote social Link Up meeting in January. your concerns resolvedprocedure more quickly.at our offices or phone us and we will send agriculture research, environmental and waste He also has aworking B.Sc degree by fromng homes the University and the Ng sports legacy has been for each session they attend,payment how to apply for DHP. Possilpark Office, 264 Saracen Street, G22 5HJ. When thinking about borrowing moneywith community inclusion. From Cool Water! you one out. 24% management in Malawi. of Malawi and is Glasgownow studying Old for Peoples his Masters Welfare in Fresh colder water is on the way for manysupporting a new judo initiative with stamps equalling rewards. Of the 365 ng homes tenants affectedOur 210 targetspeople areTo 5 join,working visit thedays branch to resolve for more stage information or call look at the interest rates and how much you ver the past few months The 76% members in the the currentGrace work graduated with a Batchelor of Science International Project Management. more tenants of ng homes. in the community being delivered The success of the Springburn have not applied for DHP but are payingone the (front bedroom line resolution) 0141MAKING 880 complaints 7888 A COMPLAINT. and 20 working are actually payingComplaints back before received signing anyby... around 20Association residents from and funded through by Judo Scotland. Springburn’s club has resulted in the mostapp Possilpark area to supporteddegree by from Link the Up, University it was felt of Malawithat men in 2006.within She the Sabron’s wife back home in Malawi is also called OlderWe are now well and underway evenwith our wiser tax, and ng homes will be writing to themdays to to see resolve if stageIf youIf 2 you (unresolved would think youlike are toat make stageone of aone the complaint 365or ng homes you can do so inagreement. North GlasgowScottish have Sports Relief Home and girls only judo programme is committed members receiving Postidentify and build communitywas an wereassistant under lecturer represented. at the same university Grace and they have three children – sons Khama, programme of improving the quality of allpayThe allpay App is a mobile O thirteen weeks in and showing enough stamps to get their Judo there is any assistance we can providecomplex) to them. complaints.tenantsthe following affected ways: by the Bedroom Tax and are not Scotcash can help you with all of the above taken part in the StillAway Game Fund. In Person upon strengths Thebefore purpose being of accepted the group for ais Mastersto support in Quantity group 10, and seven-month-old Benjamin and five-year-old domestic water thanks throughout our tobuilding Still stock. Game application (App) available to We are also working with a number ofYou partners can pick upinEmail: a receipt guide [email protected] ofto DHP, our complaintsplease contact your Housing and have staff who can complete a Financial A group discussion at the first programme through Thepartnership programme kicked off no sign of slowing down. The Scotland membership and kit. 20% and promotePhone socialmembers SurveyingLink Upto meetingbuild and onstarted in social January. her networks course in byJanuary. meeting daughter Atupele. Bill Ritchie, of the Environmental 20 week programme, which download from the Apple App or who provide money advice services, affordableprocedure loans at our officesOfficer, oras phonewe may us be and able weto assistwill send you with an Health Check. Their staff will also make sure working by ng homeswith anda stadium the tour of Celtic Park payment Telephone: 0141 560 6000 16% inclusion. From new people,At home identify is her potential husband opportunitiesLoimbikani and to their learn two Sabron was born in South Africa and spent time Design Consultants Ateller OnTen, completion said: “Theis developed of the course, from an members award received a Still Windows Phone store and Google and access to basic bank accounts for their customers. application. you are getting the benefits you are entitled to. and later included art workshops, entertainment, light you one out. Online: www.nghomes.net/complaints 31% children 11-year-old daughter Akonda and six-year- Glasgowas a youngster Old Peoples in America. Welfare improvements include removing outdatedwinning pilot, focuses on physical G-heat (Glasgow Home Energy Advice the current work something new and to give men a voice within their Game certificate and, as you can see from this picture, Play enabling you to pay bills from MAKING A COMPLAINT Complaints received by...33% old son Tithokoze. AssociationHe has and worked fundedexercise, in the constructionthrough fire safety and visit engineering and finished offwater with storage a celebratory tanks and replacing othersmovement with similar to dance, appIf you are interested in Post/Visit: Team)Electronic also holds a weekly surgery in the supported by Link Up,community. it was felt that men within the Older and evenmet wiser Lisbon Lion Legend Bertie Auld. your Apple, Windows or Android If you would like to make a complaint you can do so in Grace says: “I’ve visited Zambia, South Africa andScottish industry Sports but most Relief lunchof his Home time and so andaward far in Scotland ceremony. has new insulated units. introducing judo gradually to getting involved in Glasgow Ned Donaldson House, 50 Reidhouse Street, Scotcash High Street office in Glasgow andcommunity can were underThe represented. first meeting of the group took place at the Margaret Layden, ng homes Regeneration Manager,TheGirls allpay Judo Project,App is comeasmartphone. mobile along the following ways: Post Kenya but only for a few days before going back Awaybeen Fund. spent in the CaledonianThose taking University part library. in the programme have given“Certain it the interconnecting pipework ismaximize being buy in. The sessions Springburn, Glasgow, G21 4LS help with any utility issues big or small. These The purpose of theend group of January is to support with a games group afternoon, fish tea thanks to Stillsaid: “AnotherGame course started in February and weapplication haveto the Glasgow (App) Club available SpringburnSince its to launch in 2012, the App Email: [email protected] In Person home so being in Scotland is very different for me. TheSabron programme said: “Itthumbs kicked is great up.off to haveOne residentthe opportunity said: “It has beenreplaced one of the in partbest and cleaned whilst transferalso incorporate workshops to services are Free and Confidential.Phone members to build onand social some networks group discussions. by meeting After the first meeting another plannedencourage for April. a healthy lifestyle, on Monday nights 6-8pmhas been or used by residents to pay Kenna Rossine House, 252 Saracen Street, 20% “I do miss my family but thanks to Skype, I can still to study for a Mastersever experiences but especially and at GCUthe coaches which from Celticpumps were are wonderful being replaced with new units download from the Apple App or complaintsTelephone: performance 0141 560 6000 with a stadium tour of Celtic Park from internet safety to healthy visit the JudoScotland website 16% new people, identifymeeting potential it wasopportunities decided that to learn the group will meet On completion of theAnyone course, interested members in takingreceived part a inStill the next StillWindows Game Phone store and Googletheir rent and council tax, while Possilpark, Glasgow, G22 5LF 31% be in regular contact.” andis later held includedin such high andart regard.”workshops, so helpful. It entertainment,was so much fun light and we whichmade offer lots ofgreater new energy efficiency. www.judoscotland.com. You can Online: www.nghomes.net/complaints Subjects of complaints...something new andweekly to give on men Thursdays a voice withinbetween their 12.30 – and 2.30pm Game certificate and,course as pleaseyou can cooking.contact see from Margaret this picture, Layden or Clare Play enablingBird on you othersto pay are bills using from it to pay fines and She says her course is very challenging and that exercise,Robert fire Tamburrini, safetyfriends. visit CEO and We of finishedare ng homes,so happy off said: withto have a celebratory had the chance “New to insulation take part compliant with the currentAs part of the programme, join the conversation on twitter HOW ARE WE DOING? 33% community. in Possilpoint, with a range of sessions and activities met Lisbon Lion Legend0141 630Bertie 4288 Auld. or [email protected] Apple, Windowsmanage or Android debt repayments. ng homes aims to provide a first classPost/Visit: service to all Electronic academic writing is different from back home. lunch“When and Glasgowaward ceremony. –Caledonian I would recommend University asked it to anyone.” if we legislation is also being applied. ‘The effectparticipants of receive stamps using the #JudoGirlsRock. For the threeComplaints month period performance October to DecemberLink Up gives men a including further games afternoons, guest speakers, of our customers and we value yourNed feedback. Donaldson We House, 50 Reidhouse Street, Housing Services The first meeting of the Gracegroup added: took place “Glasgow at the is a very big city and very would support their scholarships we were happy to this workMargaret is to reduce Layden, water ng transit homes time Regeneration from Manager, smartphone. QR CODE OCTOBER TO DECEMBER 2013 Those taking part in the programme have given it the recognise that from time to time some things can go 2013 ng homes received 51 complaints. endRepairs of January withdays a gamesdifferent. out and afternoon, Igroup have never discussions. fish seen tea snow before and I do help by providing accommodation close to GCU. streetsaid: main “Another to tap thuscourse ensuring started fresh in February colder and we have Since its launch Scanin 2012, me with the yourApp smartphone to Springburn, Glasgow, G21 4LS voice in the community thumbs up. One resident said: “It has been one of the best wrong. When this happens we want to know about Our Management Board receives information If findyou thinkit very that cold. this When is something I told my husband you would that Ienjoy was “I am sure they will find it a great place to live water for all residents.” download the allpay payment app Resolved outwith and some group discussions. After the first meeting another planned for April. has been used by residents to pay Kenna Rossine House, 252 Saracen Street, Link Up in Possilpark has been working towards th ever experiences and COMMUNITIESthe coaches from Celtic were wonderful UNITED COURSES it so we can rectify matters and improve our service. abouttarget complaintstimescale performance, and monitors the meeting it was decidedthen livingthatplease the on pop thegroup 18along willfloor tomeet hePossilpoint just could Communitynot believe it.” and learn.” Anyone interested in taking part in the next Still Game their rent and council tax, while Possilpark, Glasgow, G22 5LF Resolved within establishingFactoring a new men’s group in Possilpoint attended by males and females including people who have We have introduced a new Complaints Handling target timescale 27% and so helpful. It was Celticso much FC funFoundation and we made and ng lots homes of new have teamed up to The allpay payment app ANDROID APPLE actions that ng homes is taking to improve our policiesSubjectsCommunity of Centre.complaints... 59%weekly on ThursdaysCentre between on Denmark 12.30 – and Street. 2.30pm Or for more information course please contact Margaret Layden or Clare Bird on others are using it to pay fines and Procedure which helps make it easier for you to get friends. We are so happybring to Communitieshave had the chanceUnited toto takeNorth part Glasgow. English as a second language they participated in healthy HOW ARE WE DOING?and services to tenants, factored owners and other Link Up works 14% in Possilpoint, with acontact range Gillianof sessions Halliday and on activities 07557369599 or 0141 630 4288 or [email protected] allpay App is a mobilemanage application debt repayments. your concerns resolved more quickly. – I would recommend it toThe anyone.” programme started in February and offers local cooking on a budget, fire safety, fitness testing, dance and Pitstops coming to For the three monthcustomers period October in response24% to December to complaints received. with community including further [email protected] afternoons, guest speakers, (App) available to download from the Apple Our targets are 5 working days to resolve stage Housing Services ver the past few months citizens a unique opportunity to attend Celtic Park to Thetake football. App or Windows Phone storeQR and CODE Google 2013 ng homes received 51 complaints. 76% members in the Repairs days out and group discussions.Get yourself along for a cuppa and an opportunity one (front line resolution) complaints and 20 working around 20 residents from part in course that include a range of activities linked to The group will come togetherPlay enabling in March you tofor pay a special billsScan from me yourwith your smartphone to Our Management Board receives information Possilpark area to If you think that thisto chat is something about what you you would would enjoy like to see happening download the allpay payment app North Glasgow days to resolve stage 2 (unresolved at stage one or North Glasgow have COMMUNITIESHealth and Wellbeing. Over the durationUNITED of the course COURSEScelebration event includingApple, a tour Windows of the stadium. or Android smartphone. about complaints performance, and monitors the identify and build then please pop alongin Possilpark. toO Possilpoint Community allpay Since its launch in 2012, the App has been used by complex) complaints. Factoring taken part in the Still Game ng homes has been successful in receiving £443,819 from the upon 27%strengths A group discussion at the first Celtic FC Foundation and ng homes have teamed up to attended by males and females includingresidents topeople pay their who rent have and council tax,ANDROID while others APPLE You can pick up a guide to our complaintsactions that ng homes is taking to improve our policies 59% Centre on Denmark Street.programme Or for more through information partnership Big Lottery for a Pitstops Programme which is a 3 year initiative to 2 NORTH news and promote social Link Up meeting in January. bring Communities United to North Glasgow. English as a second language theyare participated using it to pay in fines healthy and manage debt repayments. NORTH news 3 procedure at our offices or phone andus and services we will tosend tenants, factored owners and other contact Gillian Halliday onworking 07557369599 by ng homes or and the payment inclusion.14% From The programme started in February and offers local cooking on a budget, fire safety, fitness testing, dance and support disengaged people into work. you one out. customers in response to complaints received. [email protected] Old Peoples Welfare the current work citizens a unique opportunity to attend Celtic Park to take football. QR CODE The initiative is based on evaluation of previous work carried out MAKING A COMPLAINT Complaints received by... Get yourself along forAssociation a cuppa and and an funded opportunity through app Scan me with your smartphone to download the supported by Link Up, it was felt that men within the Older and even wiser with ng homes and School Of Hard Knocks Programmes and aims If you would like to make a complaint you can do so in Scottish Sports Relief Home and part in course that include a range of activities linked to The group will come together inallpay March payment for a special app community were under represented. to chat about what you would like to see happening The allpay App is a mobile to support a maximum of 300 participants to realise their potential the following ways: Post Away Fund. Health and Wellbeing. Over the duration of the course celebration event including a tour of the stadium. The purpose of the group is to support groupin Possilpark. thanks to Still Game application (App) available to and enhance life skills such as confidence, motivation, team-work, Email: [email protected] In Person The programme kicked off 20% Phone members to build on social networks by meeting download from the Apple App or discipline, respect and personal responsibility. NORTH news with a stadium tour of Celtic Park NORTH news Beneficiaries will be aged from 18 years upwards with a focus on Telephone: 0141 560 6000 2 16% new people, identify potential opportunities to learn On completion of the course, members received a Still Windows Phone store and Google 3 31% and later included art workshops, entertainment, light paying your rent has never been easier the 25 years plus group; described as disengaged from the labour Online: www.nghomes.net/complaints something new and to give men a voice within their Game certificate and, as you can see from this picture, Play enabling you to pay bills from exercise, fire safety visit and finished off with a celebratory market, disempowered members of society and facing multiple 33% community. met Lisbon Lion Legend Bertie Auld. your Apple, Windows or AndroidTHERE are a variety of convenient and flexible payment methods available Post/Visit: Electronic lunch and award ceremony. barriers to employment through issues relating to experience of the Ned Donaldson House, 50 Reidhouse Street, The first meeting of the group took place at the Margaret Layden, ng homes Regeneration Manager, smartphone. to enable you to pay your rent. Although cash payments are no longer Those taking part in the programme have given it the taken in our offices, every tenant should have a swipe-card containing a criminal justice system, a history of addiction and mental health end of January with a games afternoon, fish tea said: “Another course started in February and we have Since its launch in 2012, the App Springburn, Glasgow, G21 4LS thumbs up. One resident said: “It has been one of the best unique identification number, which will enable you to make rent payments issues. and some group discussions. After the first meeting another planned for April. has been used by residents to pay Each year the organisation will run up to 4 (16 week) programmes Kenna Rossine House, 252 Saracen Street, ever experiences and the coaches from Celtic were wonderful at a number of locations using cash, cheques or debit cards. meeting it was decided that the group will meet Anyone interested in taking part in the next Still Game their rent and council tax, while incorporating life skills and two sports, rugby and boxing. This Possilpark, Glasgow, G22 5LF and so helpful. It was so much fun and we made lots of new Subjects of complaints... weekly on Thursdays between 12.30 – and 2.30pm course please contact Margaret Layden or Clare Bird on others are using it to pay fines and Rather than carry large amounts of cash around it is safer and easier to timescale includes recruitment and aftercare. friends. We are so happy to have had the chance to take part set up a Direct Debit to pay your rent direct from your bank account. Direct HOW ARE WE DOING? in Possilpoint, with a range of sessions and activities 0141 630 4288 or [email protected] manage debt repayments. An example programme will involve rugby and will use fitness – I would recommend it to anyone.” Debit mandate forms are available from your local office For the three month period October to December including further games afternoons, guest speakers, coaching/ training, competitive rugby matches, group life skills Housing Services QR CODE Tenants can pay rent at any Post Office. To pay using this method you will work, employability sessions, motivational speakers and one to 2013 ng homes received 51 complaints. Repairs days out and group discussions. Scan me with your smartphone to need your All Pay rent payment card. one employability support. The project plan involves overlapping Our Management Board receives information If you think that this is something you would enjoy download the allpay payment app You can also pay rent at your bank or building society using bank giro areas where participants require a specific focus and will arrive at about complaints performance, and monitors the then please pop along to Possilpoint Community COMMUNITIES UNITED COURSES Factoring Celtic FC Foundation and ng homes have teamed up to attended by males and females including people who have ANDROID APPLE credit slips. certain ‘Pitstops’ dealing with areas such as skills/learning, housing/ actions that ng homes is taking to improve our policies 27% Centre on Denmark Street. Or for more information 59% bring Communities United to North Glasgow. English as a second language they participated in healthy Tenants can pay rent at over 150 shops and convenience stores across homelessness, substance misuse, financial issues, health/mental and services to tenants, factored owners and other contact Gillian Halliday on 07557369599 or 14% The programme started in February and offers local cooking on a budget, fire safety, fitness testing, dance and Glasgow, including several in Springburn and Possilpark, using the health, relationships, emotions etc. customers in response to complaints received. [email protected] PayPoint scheme. citizens a unique opportunity to attend Celtic Park to take football. The programme will work with specialist organisations including Get yourself along for a cuppa and an opportunity Scotcash, Pollock Credit Union, Kelvin College, Glasgow Caledonian part in course that include a range of activities linked to The group will come together in March for a special Rent can be paid online at www.nghomes.net using your All Pay card. If to chat about what you would like to see happening you do not have an All Pay card please contact your local office. University, Jobs Business Glasgow, Job Centre Plus and Addaction. Health and Wellbeing. Over the duration of the course celebration event including a tour of the stadium. in Possilpark. Payments can also be made using debit or credit cards both in person or An end-of-course Jobs Fayre attended by employers who have one by telephone to the office at no cost to tenants. real (ready-to go) job will be facilitated. Volunteer mentors will further 2 NORTH news NORTH news Cheques3 should be sent directly to ng homes at any of the addresses support the programme. below to be processed to your account. All cheques should clearly state If you are interested in finding out more about the programme the rent account number and be made payable to ng homes. Tenants which will begin early 2016 then contact Margaret Layden on should write their name and address on the back of the cheque, particularly if they are looking for a receipt. [email protected] or 0141 630 4288

email: [email protected] Twitter: @ng_homes web: www.nghomes.net Facebook: ngsportslegacy 6 NORTH newsspringburn office possilpark office Ned Donaldson House, Saracen House, 50 Reidhouse Street, 139 Saracen Street, Springburn, Glasgow G21 4LS Possilpark, Glasgow, G22 5AZ Tel: 0141 560 6000 Tel: 0141 336 1300

ng homes is a trading name of North Glasgow Housing Association Ltd This document can also be downloaded from www.nghomes.net This document is also available in other languages. This document is available in braille.

When you have finished with this magazine please recycle it.

When you have finished with this magazine please recycle it. WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Multi Cultural Ceilidh at Keppoch Campus

IN celebration of St Andrew’s Day, ng Ferguson and MP for Glasgow North homes held a multi-cultural ceilidh East Anne McLaughlin who were delighted to take part and meet at Keppoch Campus to bring the people in their communities. they are inspirational. Special thank vibrant and diverse communities of There was a range of also go to Kate Collins from Keppoch North Glasgow together. entertainment on the night including Campus who supported the event on The event was attended by over African drumming, Ceilidh dancing the night.” 150 people including special guests with the Chittery Bite Ceilidh band and Further cultural events are planned and builds on the success of the the Scottish Fire and Rescue (SFRS) for the next couple of months. recent Chinese Festival events which Junior Pipe Band who had everyone The event was organised by ng focus on family and friendship. on their feet waving the flags of all homes and supported by staff from Bill Rossine, Vice Chairperson of nations. the Build, Bridge, Bond programme ng homes who welcomed everyone Food for the event included funded by the Scottish Government, to the event, said: “Glasgow has Haggis, stovies, mashed potatoes, People and Communities Fund. always been recognised as being spring rolls and dumplings to name a welcoming and friendly city and but a few. The food was supplied by events like this in our community local business Snack@Jax, the Amber provide wonderful opportunities for Regent Restaurant and the Asian people to form relationships and Gourmet Restaurant. friendships whilst also learning about Active Wellbeing Officer for ng other cultural traditions and customs homes Claire Alexander said: “We in a fun way.” were delighted that we could put With more than 60 Chinese on this event for our community families and 90 African tenants living with the help of all our partners and within ng homes properties strong volunteers. It was a great success partnerships have been formed with and we had a terrific turnout despite both African Challenge Scotland the weather.” and the Confederation of Fujian Regeneration Manager, Margaret Association in Scotland. Layden said: “We would particularly Special guests included MSP for like to thank the volunteers who spent Springburn and Maryhill Patricia many hours preparing for the event,

Tenant Garden Competition 2015 lthough 2015 wasn’t the greatest season Participation for gardeners we still received a healthy A amount of entries for our garden Tenant participation and engaging with our competition. The winners are listed below: POSSILPARK tenants is very important to us at ng homes. • Winner best Tenemental property Mr Just some of the ways tenants can get Gattens 33 Closeburn Street £50 Voucher involved include: • 1st prize Mary Filay 790 Bilsland Drive £50 voucher (pictured) • Focus Groups - discuss local issues • 2nd prize Mr Williams 173 Crowhill Street £30 with us and other organisations who voucher deliver services in your neighbourhood. • 3rd Prize Michelle Paterson 39 Balgair Gardens £20 voucher • Tenants Service Group – a group of SPRINGBURN tenants who look at how we deliver • Winners best Tenemental property our services for all tenants. This Springburn Area Miss Lindsay and Ray process gives tenants the opportunity Stanford 37 Hillkirk Street £25 voucher • 1st prize Mrs Shearer 127 Campsie Street to discuss our service and make £50 Voucher recommendations for change. • 2nd Prize Mr and Mrs McDonald 3 Avonspark Street £30 voucher • 3rd Prize Mrs Muir 9 Avonspark Street Details of next year’s competition will £20 voucher be announced in the Spring edition of Get Involved! North News. We are keen for more tenants to get involved. If you are interested in joining the Focus Groups or the Tenants Service Group, please contact your local office for further information.

NORTH news 7 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

Building Relationships with Thriving Places

g homes as the host organisation for Bandstand and Millennium Space near Saracen Thriving Places has been working with Cross. Voting occurred online, and in various public nNorth West Glasgow Community Planning locations across the area and ended on Friday Partnership and partners with a particular focus 20th November. Votes are still being counted, and on building resident to resident relationships in feedback gathered, but initial estimates suggest Ruchill and Possilpark. The following information around 1000 votes from local people. provides an update on some of the work SPIRIT OF RUCHILL/POSSILPARK undertaken in recent months. October saw a GRANTS ALLOCATED great turnout for a joint Halloween party in Working closely with Thriving Places in Ruchill and Ruchill Community Centre with North United culture, sports and physical activity, volunteering Possilpark, is the Spirit of Possilpark/Ruchill funding Communities where residents began to share & social action or youth development and also programme which provides grants for community- their wishes for the local area, and kids enjoyed benefits others in your community then contact led initiatives and constituted groups that aim to a disco. Kim Soliman - [email protected], make a difference to the lives of people living in Thriving Places has also worked with Young 07912 759524 the area. People’s Futures - encouraging residents to discuss The residents panel have met and so far their passions in Possilpark, with a small Acoustic made 8 awards to constituted organisations For further information on Thriving Jamming night in the DEN in Possilpark Community through the first round of ‘On Your Marks’ and Places please contact Alistair Mitchell on Centre (Tuesdays 6-8 p.m.) as well as supporting a 6 grants have been allocated to local residents 0141 560 6000 or [email protected] future resident street party in Hamiltonhill. through the Sparks programme. Initiatives range Further work will focus around a ‘neighbours’ from youth work, community events to theatre group, where residents meet for pizza and will and arts projects. Full details of grants can be chat to other residents to identify their skills, found at https://www.foundationscotland.org. interests and talents in the area, to encourage uk/programmes/spiritruchillpossilpark/. Funding community-led action. for constituted groups is closed at present, but if BANDSTAND VOTE you are a resident, or a small group that is not Thriving Places has asked residents of Possilpark constituted, and have an idea for an initiative to choose their preferred option for the new which fits into the Spirit theme priorities of arts and

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8 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

The workshop gave us the opportunity “ to learn about tools and techniques that we can use to support us to make a positive difference Bridges out of in our community.

Tony Sweeney, Head of Organisational Poverty Training Development for ng homes ”

ridges out of Poverty is a Scottish charity issues of human exploitation, the absence of from people who have been personally affected helping people in Glasgow move out human and social capital and the current political by poverty and who are doing something positive Bof poverty and lead change in their and economic structures. about it ably assisted by Bridges out of Poverty - it communities. Executive Director of Bridges out of Poverty was both powerful and moving. The workshop They deliver training to organisations that work Amreeta Kaur said: gave us the opportunity to come together to with people in poverty to help them understand “We are extremely passionate about the work explore a really challenging subject and to learn the definition and impact of poverty, and they also that we are doing and are excited when other about tools and techniques that we can use to facilitate their Getting Ahead programme with organisations are open to looking at the issue of support us to make a positive difference in our people in poverty, facilitating their understanding of poverty through a different lens. We truly believe community.” the resources needed to transition out of poverty. that bringing people together across class lines Also in attendance at the training day was Staff from ng homes have recently received creates energy for change. Changes take place Chairperson of ng homes John Fury who said: training and taken part in a workshop delivered at the individual, organisational, and community “We often see people affected by poverty in our by the Scottish charity that offers a unique levels. Once people form relationships of mutual community and by working with Bridges out of understanding of economic diversity that gives respect, they are much less likely to abandon each Poverty to train staff and board members we can individuals, families, and communities new ways other. Organisations that utilise the Bridges model develop new approaches to tackle the issue.” of solving problems. are accountable to their customers. Communities Bridges out of Poverty’s hope is that in the not- that utilise the Bridges model are committed to For More information about Bridges out of Poverty: too-distant future poverty will no longer be viewed building social capital and prosperous, healthy http://www.bridgesoutofpoverty.co/ as economically inevitable. Their vision is to create communities for all. To this end it was fantastic Amreeta Kaur: communities where every person can develop working with ng homes on the day” Executive Director their own future story and be actively engaged in Head of Organisational Development for ng Bridges Out of Poverty, Glasgow making it a reality. homes Tony Sweeney said: “It was great for our 07709 813 615 Their work deals with the causes of poverty staff to have the opportunity to learn more about 0141 404 5848 by transforming people’s lives as well as tackling the Bridges model and to hear first-hand stories [email protected]

Housing associations work together on poverty charter

Three Glasgow housing associations are 23 October), led by the Poverty Alliance. scale of the challenges we’re tackling. working together to write a new Charter for Shona Stephen, Chief Executive of Queens “By working together, our associations Challenging Poverty. Cross Housing Association, said: can maximise our resources and impact The idea for the Charter came from Shona “We’re pleased to be working in across more than 17,000 households in north Stephen, Chief Executive of Queens Cross partnership with our neighbours Maryhill Glasgow. This Charter can really make a Housing Association, in response to survey Housing Association and ng homes on a difference.” data revealing the shocking extent of poverty Charter for Challenging Poverty. Robert Tamburrini, Chief Executive of ng within the association’s north Glasgow “In light of ongoing cuts to the welfare homes, said: communities. budget and public sector spending, we know “Because we’re located within the Local social landlords, Maryhill Housing the vital importance of providing services communities we serve, we see exactly what Association and ng homes have now agreed which go beyond bricks and mortar. poverty means for local families on a day to come on board with Queens Cross. “The Charter will represent a joint to day basis. We know it won’t get better by The Charter will list the associations’ commitment to making sure we’re doing all itself. commitments to challenging and alleviating we can to improve life opportunities in our “That’s why we are so determined to work poverty. communities.” in partnership with others to highlight what As part of these commitments, Queens Lynn Wassell, Chief Executive of Maryhill poverty actually means on the ground and Cross has pledged to the Poverty Alliance’s Housing Association, said: develop joint plans to tackle poverty head on.” ‘Stick Your Labels’ campaign, which challenges “Over the last 18 months, the financial The Charter for Challenging Poverty was organisations to set out their contribution to inclusion team at Maryhill has helped tenants launched at a Challenging Poverty in Glasgow tackling poverty in Scotland. The association secure an extra £4 million in welfare and North event hosted by Queens Cross Housing also took part in Challenge Poverty Week (17 to other benefits. This gives some idea of the Association on 23rd November 2015.

NORTH news 9 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Residents Get Go Safe Message at Vintage Tea

eople of all ages heard an important Entertainment was provided on the day by message recently on road safety at a Johnnie Taylor who had everyone up singing and Pvintage tea held in Saracen House. dancing towards the end of the event. Younger residents at the event enjoyed a peek Outside entertainment was also provided by into the past and older residents’ memories were the arrival of an old style Corporation Bus which jolted as they enjoyed tea, sandwiches and cake had an open top and open door at the back. the old fashioned way with vintage style table The bus was a big hit with everyone and elderly cloths, china tea service and teapots. residents in particular were keen to have their Generations mixed together at each table photos taken on it. which gave everyone, young and old, an Legacy Officer for ng homes Clare Bird said: “Its opportunity to get to know each other informally. great to see barriers and misconceptions being Police Scotland Engagement and Preventions broken down between older people and young Officer PC Craig Collier provided an entertaining people. Connections were formed today and half hour presentation on road safety for knowledge was shared of how other people live or pedestrians and older residents which looked have lived their lives.” at campaigns of the past as well as the latest Everyone clearly enjoyed the event judging Glasgow City Council campaign ‘Go Safe Glasgow’. by the comments from those who took part: One PC Collier said: “I thought the group were great; resident said “You are never too old to learn about they were very easy to talk to, welcoming and safety. The event was well organised and everyone interacted well during the presentation. I do feel was friendly. The Police Scotland Youth Volunteers that the message hit home and the surroundings were nice and helpful” were great for such an event. Well done to all for One of the youth volunteers commented: “I organising it.” loved chatting to the older people who were at Police Scotland Youth Volunteers were on hand my table, they have so many good things to talk helping out with everything from pouring tea and about”, coffee to interviewing residents around the theme For more information contact Clare Bird on of road safety with both young and old sharing [email protected] or 0141 630 4288 memories and experiences. PC Dario D’Andrea, Police Scotland Youth Volunteers, Glasgow Co-ordinator said: “Police Scotland Youth Volunteers were delighted to play a part in this very important event. As well as promoting the Pedestrian Safety message; our youths were also keen to show teenagers in a positive light by taking this opportunity to engage with the senior members of our community. We would also like to thank ng homes, Glasgow City Council and Police Scotland for their assistance in making this a truly worthwhile event for everyone involved.” Alive and Kicking Celebrate 27th Birthday at Red Road

A celebration of all that is good about the people of Red Road took lunches the centre place recently when the Alive and Kicking Project, based in the shadow also provides meals of the Red Road Flats celebrated its 27th birthday. on wheels to those Environmental Hit Squads from ng2 also Set up in 1988 by community activists and supported by local less able along with social, recreational and presented a cheque to the project as a government, the project provides a place for elderly and disabled people cultural activities. Other vital services include result of their fundraising efforts. from the greater Springburn area to go and take part in a host of activities bereavement counselling. or even to just have lunch and make friends. The group also have a Concert Party filled The future home of the centre has become a much talked about issue with local people who are all fantastic singers, given that the Red Road Flats that surround it have been demolished. That dancers, musicians, actors and comedians and was the incentive to hold a 27th birthday event as it may well be the last they are currently working on a new show. in their current location. The theme of the day was fancy dress and the members didn’t For more information about disappoint as you can see from some of the great outfits on show. Alive and Kicking: The centre is open Monday-Friday from 9am to 9:30pm. Members Springburn Alive & Kicking Project enjoy 4 holidays per year to Blackpool and the continent. As well as daily 94 Red Road, Glasgow G21 4PH Telephone: 0141-558 0329

10 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Thanks a Million from Possobilities

NEW Community Bus was launched like the perfect way to give back to our local healthy options in the form of ng homes’ smoothie last week at a fun day organised by community”. bike as well as support from the community police APossobilities to thank local people for their “The great work that Possobilities does and a soundtrack for the day supplied by Sunny support. for disabled people around Glasgow is really Govan Radio. After winning Peoples Millions last year the impressive and we’re glad we could contribute.” Possobilities Board member Ted Harkins said: group worked very closely with Allied Vehicles and The group were successful in winning a “We would like to thank the community so much Mobility Solutions on designs for their new bus, disabled access minibus due to a public vote for their continued support in enabling us to allowing them to generate business in the local on the ITV programme The Peoples Millions in supply safe accessible transport to the members area and the local community. November last year. of our centre. It allows us to provide a safe, happy The managers at Possobilities Melanie Fyfe & There was something for everyone at the fun environment for all our members to enjoy getting Jim McCabe said: “The help and support given to day with a bouncy castle for the kids, Pudsey out and about and participating in our much us by Allied Vehicles has been invaluable and we Bear, Kingsley the Partick Thistle mascot, a needed classes within the centre.” were absolutely delighted to launch our new bus generous donation of food from Pars Bakery, face as part of a fun day out for the local community.” painting, Twistedair creating fabulous balloon For more information on Possobilities: Mobility Solutions Director Michael Facenna creations, a tombola stall along with the invaluable Twitter @possobilities commented: “We’re delighted to have been able Young Peoples Futures, Glasgow Panthers and Facebook: Possobilities to help Possobilities. Providing them with a vehicle Springburn Fire Station who all took time out to Website: www.possobilities.org.uk that can fully accommodate their needs seemed make the day a great success. There were also

Triple Jumper Joseph is Scotland’s Number One After Gold Medal Success

COMMONWEALTH trainee at ng homes Joseph who have recently completed their CIH Level II Amouzou has won gold at the Men’s League qualifications in Housing and he has completed Championships in Aberdeen confirming him as an SVQ, also in Housing. On his role at ng Scotland’s Number One Triple Jumper. homes Joseph said: “I love my apprenticeship Joseph, a former pupil at Bellahouston with ng homes. Every day is different and I’m Academy’s Glasgow School of Sport, triumphed always busy and learning everything from in the Men’s League Under 20s category communications to housing to construction. I’m recording a distance of 14.17 metres beating also helping the community by volunteering his closest rivals who jumped 13.89 metres and through the ng sports legacy programme, its 13.63 metres. really satisfying work.” Joseph said: “I am thrilled to have won CEO of ng homes Robert Tamburrini said: the gold medal. The men’s league is a tough “We are absolutely delighted that Joseph has competition and my competitors pushed me won a gold medal in the triple jump and we hard. My ultimate aim is to compete for Scotland will continue to support him as he works hard at the Commonwealth Games in the Gold Coast towards his ultimate goal of competing at the in 2018 and my preparations for that can only be next Commonwealth Games.” helped now that I am number one in Scotland.” Joseph was also one of a group of trainees The 19 year old’s sports career came about from across Scotland who took part in the SFHA’s by chance when his mum took him to a sports Apprentice Challenge earlier this year. event in Glasgow and he was spotted by a talent scout which led him to the Glasgow School of Commonwealth Trainee Joseph Amouzou Sport. proudly displays his Gold medal Away from Track and Field Joseph is one of a congratulated by ng homes CEO Robert team of Commonwealth trainees at ng homes Tamburrini and Depute CEO Ann Marie Devlin

NORTH news 11 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST OPPORTUNITY KNOCKS: NEW SARACEN STREET SERVICE OPENS DOORS TO JOBS

develop the right skills and qualifications to find work. For those already in work, there’s support from Skills Development Scotland to boost their existing ocal residents passing through Possilpark skills. recently will have noticed another positive At Saracen Street there’s Lchange in the north of the city, with a new help for young people aged 16- ‘one-stop shop’ service opening up on Saracen 19 years-old, adults of all ages Street providing free help to find jobs and get and anyone who needs extra ready for work. learning support to get a job. Jobs & Business Glasgow has moved from The team organises training programmes suited What’s on offer at Balmore Street to a new, much bigger office at 252 to everyone’s individual needs, to make sure they Saracen Street, where it’s teamed up with Skills have the skills needed to put them on the right 252 Saracen Street: Development Scotland to provide joint support for path to the job they’re looking for. For example, • Job advice communities living in the north of Glasgow. there are courses to help people get into a job in • Access to jobs and The Saracen Street centre has been created Care, Business Administration courses and basic apprenticeships as a facility where everyone is welcome to pop in Health & Safety or Food & Hygiene training that • Help with CVs and speak to an adviser in confidence to find out can open up lots of employment opportunities. what help is at hand. Based under the same roof, Currently, there’s courses available through • Funding for courses Jobs & Business Glasgow and Skills Development the Saracen Street centre that provide on-the-job • Job Outcome Bonus payments Scotland advisers work together to open the door training, meaning people can earn a wage while • Access to training programmes for people to find the right job or career. they learn and gain a qualification at the same The office provides job advice, access to time. Advisers can also help with finding funding • One-to-one confidential support training or further learning support to help people to pay for training.

12 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST OPPORTUNITY KNOCKS: NEW SARACEN STREET SERVICE OPENS DOORS TO JOBS

Getting help at the new Saracen Another local resident and ng homes tenant, Humphrey visited Street centre has led to a full-time the centre a few months ago to look for job opportunities after job for local resident, William moving to the area from Italy with his family. Keen to find work Summers. Having previously as soon as possible, Humphrey went to the centre to get advice completed a construction course and support. The team helped him update his CV and gain more organised by Jobs & Business training to support his experience in retail and warehousing, Glasgow, the 16 year-old dropped achieving a qualification in retail and customer service along into the centre to register with a the way. youth adviser, who helped him to update his CV and search and After the Jobs & Business Glasgow adviser registered apply for jobs. Humphrey’s new CV with a number of recruitment agencies, he was offered a temporary Laundry Assistant job and has recently During this time, William was placed on a four-week course that gained extra hours work each week. Humphrey also benefited leads to employment based on good attendance and time keeping from a £50 Job Outcome Bonus form Jobs & Business Glasgow. and, as a result, he’s now working full-time at McTaggarts. William Humphrey said: “I had a great experience when I went for help said: “I can’t thank my advisers, Angela and Sheryl, enough for their at Saracen Street. The advisers have access to a lot of help help. They listened to me to make sure I was offered opportunities available and put me into an excellent training course. I was that I was interested in and I felt I was never forgotten about. My able to find the type of work I was looking for and I keep in touch course was brilliant because I got a work placement, so when I got with my adviser, as I definitely think I’d use the service again if I my new job I already had experience and was able to fit right in.” needed to improve my skills.” My course was brilliant “ because I got a work placement... ” Meet the Adviser

A Jobs & Business Glasgow adviser at Saracen Street, Marina Kelly has been helping people get into training and work for over 20 years and is determined to find the right help for everyone who walks in the door. Marina said: “For me, my job is about helping people reach their full potential and make sure they achieve their goals.” As part of her work, Marina provides individual assessments to understand exactly what help and support each of her clients need. Marina explains: “I develop an action plan for each person, to organise the right help based on their individual needs. Some might want to go on a Goals programme, which can help with personal development like self-esteem, and that is particularly good for anyone who has been out of work for a long time and needs to build confidence to get back out there, into the jobs market. Others may not have English as their first language and I’ll organise for them to get help from a tutor who comes into Visit the new Jobs & Business Glasgow and Skills the office.” Development Scotland centre at 252 Saracen Street, Having moved across from the previous Jobs & Business Glasgow Possilpark, for free jobs and skills advice. office, Marina wants everyone to feel welcome when they visit the Saracen Street centre. She said: “We want the centre to be a friendly, local service Opening Hours: that people feel comfortable visiting. It’s a brand new office with a relaxed Monday to Thursday - 9am -5pm / Friday – 9am - 4pm environment and it’s important for the community to know that we give Telephone: 0141 274 3580 advice in complete confidence.”

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14 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Scotland to Celebrate Chinese New Year Festival

S we approach the year of the Golden Monkey, along with China, community regeneration, particularly the community integration. He said: cities as close as London, Birmingham, Manchester and Newcastle; “Both the community activities of ng homes and our own are very alike and Aor as far as San Francisco, New York, Toronto, Vancouver, Sydney, aimed at community integration and make a real contribution to benefit Melbourne, Amsterdam, Munich, Paris , Chinese people gather to people culturally.” celebrate around the world. Mr Lu added: “I am aware of the work of ng homes to the benefit of In Glasgow an event is being held in George Square at 12 Noon on 7th residents in North Glasgow. I believe that the Fujianese community working in February with Chinese national costume and a Chinese art show. Activities in partnership with ng homes will bring great benefits to the people living in the the Square will include Dragon and Lion Dance with music being played on North Glasgow community.” Chinese instruments. There will also be martial arts displays and a Scottish Chairperson for ng homes John Fury said: “ng homes are delighted to flavour is added with traditional bagpipe music. support the Chinese New Year Festival in 2016. Celebrating the diverse The event Organising Committee behind the event is the “Scotland to cultures that make up our communities is something we always support in Celebrate the Chinese New Year Festival Association” whose members North Glasgow and we wish the festival every success next year. include Mr. Andy Chung, Proprieter of Amber Regent and Honourable ng homes will also be hosting a local celebration for residents of North Chairman of Confederation of Chinese Association in Scotland and Mr David Glasgow on 14th February to celebrate Chinese New Year. For information Lu, Chairman of Confederation of Fujian Association in Scotland. on the North Glasgow event please contact Michael Kam via e-mail Mr Chung said: “We established the Chinese New year Celebration [email protected] Committee to organise the “Scottish Chinese Year of the Golden Monkey Arts Performance and Ethnic/Traditional Costumes festival in the hope of bringing some festive spirit to the community. We are honoured and grateful for the recognition and support of the City Council, Consulate of the People’s Republic of China, MSPs, the Chinese community and Chinese student association.” In North Glasgow, ng homes have already been working in partnership with the organisers who have supported local events in Possilpark including the Mid Autumn Festival. Mr Chung also praised ng homes for their efforts and contribution in

Grand Business Prosperity

l-r - Cultural Officer Michael Kam, Assistant Depute Director of Housing Operations Lynne Cooper, Mr Chung Proprieter of Amber Regent and Honourable Chairman of Confederation of Chinese Association in Scotland, CEO of ng homes Robert Tamburrini, Regeneration Director John Devine with Mr Lu, Chairman of Confederation of Fujian Association in Scotland and Margaret Layden Regeneration Manager.

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Sheltered Residents Take Part in Crime Prevention Events

series of crime prevention events were Police Scotland and ng homes. held in the Autumn in each of the Sheltered Housing Manager for ng homes, A Sheltered Housing complexes. Karen Johnson said: “Our residents are now The events were well attended by residents more aware of personal safety and they really and offered Free Security products to help enjoyed trying out the various equipment to protect residents and their homes. Guidance improve their home and personal safety.” was also provided on how to improve the For More information on the Crime Prevention security in the home. The events were run by the Panel contact Senior Housing Officer Jeanette Crime Prevention panel and were attended by Glen on 0141 560 6000. Additional Fun Day in Memory of Mary Hit Squad Raises Funds for Marie Curie for South

Residents and friends of Gourlay Street resident been given to Marie Curie. Just 6 weeks short of Balornock Mary Fishwick who passed away aged 99 in July her 100th birthday Mary passed away and staff, this year have raised over £1,000 for Marie Curie friends and neighbours wanted to do something to A new Environmental Hit Squad focussed by hosting a fun day in her memory. remember her.” on the South Balornock area has made On a beautiful sunny afternoon outdoor Community Fundraiser for Marie Curie Susan an immediate impact. So far the team activities included Soak The Manager where Harrison said: “I’d like to say a big thank you to have been clearing overgrown areas residents could throw wet sponges at ng homes’ Karen and her team for organising a great event. around Young Terrace, de-littering, Sheltered Housing Manager Karen Johnson, welly It was a lovely afternoon filled with laughter and a sweeping up fallen leaves, cutting boot throwing and hook a duck. lovely way to remember Mary.” grass across the South Balornock area Indoors there was a chance to purchase home Chairperson of ng homes John Fury said: “Mary and preparing properties in the area baking, costume jewellery and other delights from was a real character and she will be missed for re-let. various stalls. There was also a guess the baby by all who knew her. This was a great way of Housing Manager for Springburn and competition in which residents had to guess which celebrating Mary’s life and at the same time Balornock, Irene Dalrymple said: “It’s really of the sheltered staff team’s baby pictures were raising funds for a good cause.” good to have this additional resource in the which. area, the guys have been doing a great job A range of food was and I’m sure they will continue to make a served to residents difference in the coming seasons.” throughout the day The South Balornock Environmental including pasta, hot Hit Squad is an addition to the existing dogs and samosas. squads which work in other designated Sheltered Housing neighbourhoods of the Multi storey Flats, Manager Karen Possilpark/Parkhouse and Springburn/ Johnson said: “On Balornock. Mary’s 99th birthday The Environmental Hit Squad Service last year we had is provided by ng2 and anyone wishing a party and she to find out more about the services ng2 received lots of gifts offer should contact ng2 Supervisor and cards and at that David McIntyre on 0141 630 4252 or time she donated e-mail [email protected]. the cash she had

16 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Update from Eastfield Park Springburn Needs You Winter Gardens

Springburn Winter Gardens Trust are in the process of finalising our business plan which will feed in to various funding applications. You might have seen us at our stall at the Springburn Festival Day on 26th July ctivities in Eastfield Park in Springburn, Fire Rescue Services, ng homes, Clean Glasgow where we had a scaled model of the winter locally known as the ‘Back park’ were a and Keep Scotland Beautiful. gardens produced by a student of The A big hit during the October holiday week. Some of the comments from people attending Glasgow School of Art. We were also running ng homes organised a programme of activities the events included: our usual tours of the Winter Gardens for all age groups in partnership with Glasgow Investment - “In the large grassed area there and Springburn Park during the annual City Council Environmental Services and Clean could be a running track, netball court, picnic Doors Open Day festival on 20th and 21st Glasgow. tables and more litter bins.” September. The aim of the event was to consult with The event also promoted the establishment You can also see our timeline board which local residents to bring the park back into use of a ‘Friends of Eastfield Park’ to work with, and is now on display in Springburn Library. and to provide examples of activities that could plan, a programme of activities over the next few Our trustees continue to work hard behind be developed. Activities provided on the day months and some residents have already signed the scenes to move the project forward – included football, rugby, shinty, lacrosse, cycling up to be members. watch this space! and bouncy castles. If you would like to find out more or sign up to There was also a refreshment area and become a ‘Friend of Eastfield Park’ then contact Facebook: SpringburnWinterGardens information stalls. Those helping out with Margaret Layden at [email protected] or Twitter: @SpringburnWG activities and information included; Partick Thistle 0141 560 6000 FC, Shettleston Harriers, Police Scotland, Scottish

The Chancers meet on Wednesdays between 11am and 2.30pm. Why not come along to meet new people from your community and take part in weekly activities such as cooking, group discussions, Link Up information workshops, arts & crafts and bingo. No need to register, just pop along on the day. Inner Circle is a group specifically for men. They meet on a Thursday between 12pm and 2.30pm Link Up is a project funded through Inspiring and enjoy taking part in sporting activities, playing Scotland and hosted by ng homes. Based in dominoes and pool, participating in information Possilpoint Community Centre, Link Up works with workshops and group discussions. a variety of community groups and aims to support For further information contact Gillian individuals to increase their self-confidence, reduce Halliday on 0141 560 6000 or email isolation and gain new skills in an informal setting. [email protected] Link Up loves to help people identify and share their skills and we’re always looking for new members! Groups supported by Link Up includes: Little Rascals who are a parent and toddler group that meet on Mondays and Thursdays between 9.30 and 11.30 a.m. This group is open to all parents/ carers and guardians with pre-school aged children. The group provides a safe place for children to play and develop and supports adults to meet new people within the local community. Why not drop in with your Little Rascal and enjoy a cup of tea and blether whilst the children have some fun.

NORTH news 17 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

independently for as long as possible. Help to Adapt Adaptations Help loans, including support to organise all the works, will be available from April 2015 to 2017 subject for Home Owners to demand. Where is Help elp to Adapt is a Scottish Government Planning in advance means you stay in control, to Adapt available? initiative designed to help older people making decisions based on the full range of Hlive independently in their own home for options. Home adaptations are often made after The Help to Adapt scheme is currently available as long as possible. an accident takes place. in the following local council areas: The initiative encourages homeowners over 60 For some people, however, an accident can • Argyll and Bute • Glasgow City years old to consider making alterations to their mean returning home is not possible. Help to • City of Edinburgh • North Lanarkshire property now to ensure it continues to meet their Adapt is just one of several options which may • East Dunbartonshire • Renfrewshire future needs. The aim is to help people stay safe be available to people and it is not designed to • East Lothian • Scottish Borders and maintain their quality of life in their own home. replace statutory schemes. • East Renfrewshire • Stirling Helping you stay in control • Falkirk • West Lothian. Who is eligible for Help to Adapt? As a homeowner you may already feel the need to The Help to Adapt scheme is available to If you require any further information please adapt your home, perhaps after a fall or a period people over 60 who own their own home and visit www.helptoadaptscotland.co.uk in hospital, or because you want to prevent this. need alterations to their home to help them live

Major Flooding Project Help at hand for residents as Will Benefit Properties In Red Road Flats Springburn Area Of Glasgow Demolished enants and residents who were evacuated cottish Water has started a major from their homes when the Red Road flats environmental improvement project T were demolished recently were able to call Swhich will tackle sewer flooding in part on ng homes Housing Operations staff who were of the Springburn area of Glasgow. on duty from 7am until after 8pm on the big day. The £4m investment in improvements to our Staff worked closely with Safedem and waste water network will help reduce the risk of Glasgow Housing Association offering assistance flooding in the Avonspark Street area. to all ng homes customers within the exclusion A total of 12 properties in Avonspark Street zone and helping with any last-minute and one in Edgefauld Road have experienced “A number of properties in the Avonspark preparations before they had to leave their homes recurring problems with internal and external Street and Edgefauld Road area have suffered for the day. flooding for a number of years. from recurring flooding over a number of years Prior to the demolition ng homes staff had The project is part of a £250 million, five- and we fully appreciate the inconvenience this been involved in planning meetings for the big year programme of work we announced in can cause. We know that affected customers day and Housing Manager for Springburn and February 2013 which will continue to improve will welcome our improvements to our network Balornock Irene Dalrymple said: “With so many of river water quality and the natural environment in the area.” our customers’ homes within the exclusion zone of the River Clyde, enable the Greater Glasgow The work is expected to be completed in and tenants and residents having to be out of their area to grow and develop, alleviate sewer about 16 months. homes on demolition day we wanted to be there flooding and deal with the effects of increased A section of Edgefauld Road between Atlas to help in any way we could.” rainfall from climate change. Industrial Estate and the lane to the rear of the As soon as everyone was out of their homes To minimise the risk of flooding in the properties on Avonspark Street has been closed contractors started to board up windows and Avonspark Street and Edgefauld Road area, from September 28 for the duration of the doors of those homes closest to the blocks just amey Black & Veatch (aBV), Scottish Water’s project. after eight in the morning. Those inconvenienced delivery partners, will install a 2,500 cubic There will be no access to Edgefauld Road could go to a local community centre that provided metre capacity storm water storage tank in the from Avonspark Street. catering and entertainment or if people chose to sewer network to alleviate the surcharging of Mrs Joanna Peebles, Scottish Water’s make their own arrangements they were given up the system. regional communities team manager, to £100 per household to assist with expenses. The tank will be 20 metres in diameter and said: “Our work will inevitably mean some Residents began moving back into their homes will be 16 metres below ground level. inconvenience and disruption for local residents shortly after 6pm, just over an hour later than The project will also include the construction and road users but we will make every effort to originally planned. After the demolition Glasgow of large diameter manholes and new pipework minimise this. Housing Association, Safedem and ng homes staff in Avonspark Street and Edgefauld Road. “We will also keep local residents and road- were on hand to make sure everyone was back Derek Cooke, a wastewater planning team users informed of our work and will liaise with home safely. leader with Scottish Water, said: “Scottish Water them as the work progresses.” The Red Road flats were built between 1964 is fully committed to doing everything we can and 1969 at a cost estimated to be £6million. to help communities and customers by playing www.scottishwater.co.uk/glasgow The planned schedule remains for the site to be our part in tackling flooding and dealing with www.facebook.com/scottishwater cleared by 2017. Future development options for the impact of heavy rainfall. twitter: @scottish_water the cleared site are at an early stage and will include further community consultation.

18 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST Your Housing Operations Team Possilpark and Parkhouse Team

Allander Street 134, Ashfield Street 102-178 Allander Street 67-101, Ardoch Street 4-50, (evens), Barloch Street 2-18, Bardowie Street Broadholm Street 162-326, Barloch Street 3-5, 100-149, Buckley Street, Chestnut Killearn Street 56-251, Carbeth Street 3, Street, Rednock Street 1-23, Hamiltonhill Crescent Crowhill Street 104-233, Saracen Street 98-110, 1-27, Cypress Street, Stonyhurst Street 67-102. Hamiltonhill Road 97, Glenhead Street 54-160, 110, 112, 115, Hawthorn Quadrant 8-20, Killearn Street 180, 194, Hawthorn Street 313-483, 208, 222, 236, Kippen Street, Spruce Saracen Street 185-277, Street, Stonyhurst Street Walnut Crescent, Walnut Sharon Hazlett Greg Richardson Gordon McFarlane 217 - 231. Lynn Bennett Place, Valerie Reid Liz McMillan Housing Senior Housing Officer Housing Officer Housing Officer Walnut Road. Housing Assistant Housing Officer Manager

Ashfield Street 143-173 (odd Allander Street Balgair Place 1-27, Balgair Balmore Road numbers only), Balmore Road 107-119, Gdns 1-39, 72, 8, 16, 24, Barloch Street 29- Balgair Street 25-41, Barloch Street Balmore Road 40, 46, 52, 53 (Sheltered), Balglass Gdns 1-22, 139-162, Balmore Road 139 – 221, Hawthorn Court Balglass Street 24-41, Closeburn Balmore Square 3-39, Bracken 100, 2 & 8, Balmore Road 47-59, Street 2-73, Street 28-30, Broadholm Street Hawthorn Street Balmore Road 71–83, Denmark 24-152, 4-40, Bardowie Street 184-248, Street 123- Claddens Quadrant 11-61, Saracen Street 138, Bilsland Drive 772–802, 183, Claddens Street 26-84, Coltmuir 148, 156, Hayston Crescent 8-48, Mansion Street 16-34, Crowhill Street Saracen Street Hayston Street 1-43, Street 4-127. 5-93, Gadloch St 26–36, 172-294, Mireton Street 10-63, Glenhead Crescent 7, Glenhead Panmure Street 198-202, Lesley Amanda Milne Stonyhurst Street Danielle Quinn Jackline Chege Danielle McErlane Jennifer Milligan Street 6-44, Haywood Street 82- 106-116. Redmoss Street 1-8, McConnochie 209, Knapdale Street 105, Lamb Housing Officer Housing Officer Stronend Street 21-89, Housing Assistant Housing Officer Housing Assistant Housing Officer Street 23-43, Sunnylaw Place 1-15. Liddesdale Road 144.

Springburn and Balornock Team

Balgraybank St, Boghead Road, Avonspark Broomfield Road, Cardarroch Street, Gardens, Cockmuir Street 256-356 & 426-488, Avonspark Place, Craigenbay St, Drumbottie Road, Avonspark Street, Eastburn Road, Gartferry Street, Dykemuir Place, Hillhouse Street, Langrig Road, Dykemuir Street, Lumloch Street, Red Road Wallacewell Crescent 2-60, Wallacewell Place 5-9, Wallacewell Road 91-144.

Irene Dalrymple Jeanette Glen Bola Akintoye Terri McChesney Margaret McKinnon Evelyn O’Neil Housing Manager Senior Housing Officer Housing Officer Housing Officer Housing Assistant Housing Assistant

Barmulloch Road Auchentoshan Terrace, Angus Street, Atlas Road Campsie Street, Burnbrae Street Auchinloch Street, Bagnell Street, Balgrayhill Road Downs Street, Oatfield Street Broomfield Crescent, 104-138, Broomfield Place, Mansel Street, Petershill Road 459-463 Broomfield Drive, Broomfield Road 2-60, St Monance Street, Young Terrace Broomfield Road 721-745, Carleston Street Syriam Gardens, Laverockhall Street, Cowlairs Road, Crichton Street, Syriam Place, Midton Street, Gourlay Street, Hillkirk Place, Syriam Street, Petershill Road 77-163, Hillkirk Street, Kemp Street Springburn Road. Morrin Path, Springburn Way, Valleyfield Street, Vulcan Street.

Andrea Campbell Laura Sharkey Chris Farren Pamela Gail Hamilton Housing Officer Housing Officer Housing Officer Hutchison Housing Officer Housing Officer

Multi Storey Flats Team

Carbisdale Street Galloway Street 37-107, Lenzie Terrace 1-217, Carron Street Springburn Road 1292-1330, Viewpoint Place 42. Eccles Street Stobhill Road, Fernbank Street, 195 & 200 Viewpoint Gate, Springburn Road 771-783 Viewpoint Road, Viewpoint Place 22.

Janice Ellison Geri Anderson Gemma Lee Alison McLean Karen Kelly Linda Bain Housing Senior Housing Officer Housing Officer Housing Officer Housing Officer Housing Assistant Manager

Croftbank Street 15, 178 & 198 Balgrayhill Road Blackthorn Street Edgefauld Road 250, 151-163 Balgrayhill Road Carron Crescent Edgefauld Road 177-311 & Carron Place 371-405, Elmvale Street Broomknowes Road 9-101. Fernbank Street 151-186 Hawthorn Street 538-700 Horne Street Memel Street

Sharon Brooks Catherine Mather Anne Sheeran Lyanne Leslie Yvonne Kinnear Amanda Ewing Housing Officer Housing Officer Housing Officer Housing Officer Housing Officer Housing Assistant

NORTH news 19 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

ng homes partners with Nourish Scotland to talk about Food!!

ver the past year ng homes has could see connections to their community. use of the hidden areas which would in partnered with Nourish Scotland to look Pete Ritchie, Nourish Scotland Director, said: turn make fresh produce accessible to O at some of the wider issues around Food “We welcome the opportunity from the Scottish more people.” in the Community. Government to start a national conversation The first community event was held in March around farming in Scotland. We hope that as a Attending the event was Mr Lu, Chairman of and was attended by residents and members result of this process, measures will be put in place Confederation of Fujian Associations in Scotland of voluntary and public organisations where to work in balance with the land, communities, who said: “Thank you for the invitation to the event. they discussed and identified some action areas our health, climate, soils and sustainable local I found the information provided in relation to the ranging from accessibility, affordability, food economies”. food growing situation and its future vision very growing, healthy food and issues surrounding food Comments from those who attended included: inspiring. We greatly enjoyed taking part in the supply. “Shorten the supply chain so we are many discussions.” The follow up event was held in Saracen House Mr Lu showed his gratitude by providing a letting people eat local therefore range of Chinese cooked food enjoyed by the on 4th November and had a focus on the topical lessening the damage to the issue of ‘The Future of Scottish Farming’. Around participants. 35 people attended the event including residents, environment with all the air fuel” If you are interested in hearing more about education services, Poverty Alliance, community “We should be teaching and the work within this area then please contact: organisations and farmers. There was a real encouraging more eco friendly farming” energy around the room as people participated in Margaret Layden on 0141 560 6000. groups to discuss issues such as ‘Who is Farming “We should be encouraging high rise You can also find information on the Nourish for’ and ‘Who benefits from Farming’ and people urban farms where we can make best Scotland website: www.nourishscotland.org

interviews, meetings and observation. The outcome of the assessment was very good “Very passionate about with the Assessor stating “Your people are very committed to the longer term success of ng homes and very passionate about putting tenants at the heart of everything”. A key strength highlighted by the Assessor was “a very positive impact across putting tenants at the the communities in which you operate” and she noted that the Association’s investment in staff learning and development means that we have a well trained and experienced workforce which has heart of everything” influenced our performance and reputation as a highly rated housing association. Tony Sweeney, Head of Organisational The Association has been accredited as an Development at ng homes commented, “The IIP organisation since 2002. Organisations that assessment process has been a very positive meet the world-recognised IIP Standard reflect experience. It enabled staff to provide their the very best in excellent people management. views on how they think we are doing against For this interim review we were assessed against the Standard and to provide their ideas for The Association recently underwent an interim the new 6th generation IIP framework, which improvement. A big thank you is due to our IIP assessment of our Investors in People Scotland has been developed as a result of 25 years Assessor, Alix Malcolm and all of our staff who Gold and Health & Wellbeing status. The review of leading practice and the latest research on took part, the outcome report has highlighted the was conducted by our nominated Investors workplace trends. The new framework is focused areas where the organisation is performing well in People (IIP) Specialist, Alix Malcolm on 12 on measuring high performance and assessment and where we need to focus our efforts going November. is carried out using a combination of surveys, forward.”

20 NORTH news WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST ng homes Regeneration Activities and Events

Event Venue Time Contact Song, Shimmy, Sausage Saracen House Friday 18th December 2014 Claire Alexander In addition to these Roll 1 – 4 p.m. [email protected] events, there are a variety 0141 560 6000 of football and sporting Song, Shimmy, Sausage Saracen House Friday 29th January Claire Alexander activities carried out within Roll 1 – 4 p.m. [email protected] local schools and after 0141 560 6000 school. Song, Shimmy and Saracen House Friday 26th February Claire Alexander Sausage roll 1 – 4 p.m. [email protected] For further information on 0141 560 6000 this please contact Song, Shimmy and Saracen House Friday 25th March Claire Alexander Sausage Roll 1 – 4 p.m. [email protected] Robert Docherty on 0141 560 6000 [email protected] Oriental Exercise Possilpoint Community Centre Wednesdays Michael Kam or 0141 560 6000 130 Denmark Street, G22 5LQ 9.30 – 11.00 a.m. [email protected] Up until 16th December. 0141 560 6000 If you are interested in Resumes Wednesday 13th volunteering please contact Clare January Bird on [email protected] or African Drumming Possilpoint Community Centre Fridays Samuel Akintula 0141 560 6000. Session 130 Denmark Street, G22 5LQ 10 – 12 [email protected] Further events are currently Starting from 15/1 to 18/3 0141 560 6000 being organised and will include: African Drumming Tron St Mary’s Mondays Samuel Akintula Multicultural events, Cook Safe Session 128 Red Road 2 – 4 p.m. [email protected] G21 4PJ 11/1 to 14/3 0141 560 6000 programme in partnership with Scottish Fire and Rescue Services, Chancers group Possilpoint Community Centre Wednesdays Gillian Halliday 130 Denmark Street, G22 5LQ 11 – 2.30 [email protected] events and activities for 50 plus Resumes Wednesday 13th 0141 560 6000 age group and much more. January Details will be updated within ng Inner Circle Mens Group Possilpoint Community Centre Thursdays Gillian Halliday homes housing offices, concierge 130 Denmark Street, G22 5LQ 11.30 – 2.30 [email protected] stations and local media. Resumes Thursday 14th 0141 560 6000 Please also continue to check January our website for updates on: Little Rascals Possilpoint Community Centre Mondays and Thursdays Gillian Halliday www.nghomes.net Parent and Toddler 130 Denmark Street, G22 5LQ 9.30 – 11.30 a.m. [email protected] Group Resumes Monday 11th and 0141 560 6000 ngsportslegacy Thursday 14th January Make Some Friends Balgrayhill MSF community Thursdays Claire Alexander (50 plus from MSF) room 11 – 1 p.m. [email protected] G21 3AH Resumes Thursday 14th 0141 560 6000 If you would like January to be kept informed of Friday Night Youth Club Springburn Sports Centre, Kay Fridays 4 – 6 p.m. Robert Docherty events and activities please 5- 12 years Street, G21 1JY Resumes February. [email protected] contact [email protected] Date to be confirmed 0141 560 6000 with your e-mail address Judo Girls only Springburn Sports Centre, Kay Mondays David Millar (Judo Scotland) and telephone number Age group? Street, G21 1JY 6 – 8 p.m. [email protected] and a member of staff will Resumes / 07977 494752 Parkrun Springburn Park Saturdays www.parkrun.org.uk/ respond. (meet at monument in centre 10 a.m. springburn/ park, G21 3UB

NORTH news 21 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

Fly Tipping In Parkhouse

or many years, Glasgow City associated with the former Reigart and the local MSP Patricia The contact number for new Council has been in receipt railway cutting located between Ferguson was convened to seek a service requests to public health is F of thousands of complaints Balmore Road and Ashfield Road solution to this problem. also provided. I would urge anyone about fly tipping in many areas. continue to this day and in an It is believed that the majority who witnesses a fly tipping incident In some areas, we have effort to improve the area a joint of fly tipped material in the former in this area to contact this number managed to resolve the problem working party between Cleansing, railway cutting is being dumped and an Officer will be in contact to with or without statutory action. Environmental Health, Community by local residents who do not hopefully take further action. Unfortunately, the problems Safety Glasgow, the landowner, realise that there are free civic amenity sites located across the Useful Contact city or that there is a free bulk uplift Telephone Numbers: service which can be utilised for the removal of bulk waste such as Clean Glasgow furniture, mattresses etc. 0300 343 07027 Therefore, I would urge you to Cleansing (Bulk Uplift) use the free Council Services that 0141 287 9700 are on offer to help us stop the fly Community Safety Glasgow tipping occurring at this location. 0141 276 7400 I should also add that it is Public Health (Complaints) planned to have the west end of the 0141 287 1059 railway cutting cleared of waste at the end of the summer/autumn.

• Stick with friends – don’t leave • If you’re going away for nights out on your own or with Christmas, keep your home KEY MESSAGES strangers. secure. Lock all windows and • Take care of each other and doors, set your house alarm if olice Scotland have issued • When you’re out Christmas make sure you all get home you have one, use timers on some key messages for our shopping, you might not realise safely. lights, cancel any deliveries and ask a neighbour or friend you Pcustomers so that you stay how much all the presents you’re • Stay safe on your journey home trust to keep an eye out while safe and don’t become a victim of carrying around with you are - never take isolated short cuts. you’re away. crime this festive season. worth – look after your shopping Keep to busy areas and on public bags and don’t leave them out of transport, sit where there are lots • If you’re having a house party Online Safety your view. of other people. If you’re using a with lots of guests, it can be • Think before you post photos of • If you’re driving to the shops, taxi, make sure it’s licensed. all too easy for a thief to slip in unnoticed. Make sure you your Christmas night out online. park your car in a busy, well-lit • Drivers should be mindful that know everyone who is there. If What may seem funny in private area. Don’t keep any presents partygoers, particularly those you’re going to a party, don’t let could embarrass or humiliate you’ve bought in the car for under the influence of alcohol anyone tailgate you into a house someone in public. If in doubt, longer than you have to and can step out / stagger onto the or through a controlled entry door don’t click! Remember, what goes always keep them out of view. road without warning. Slow down who may not be a guest. online stays online! • Ensure your bag is closed and when in crowded areas. • When shopping online, make your purse or wallet is not easily • Protect any gifts you’ve bought sure your web browser and accessible when not being used. Home Safety for your friends and family. Get internet security is up to date. • Thieves know that over Christmas children to register mobiles, Check the website payment page Party Safety there will be high value presents tablets, laptops and cameras at www.immobilise.com Don’t give is secure and look for the padlock • Plan your Christmas night out – and maybe more cash in your them a good quality bike without in the address line before you charge your mobile, remember to house than normal. Keep your giving them a good quality lock, enter any card details. take it with you and think about home secure - lock all windows and register bikes at • If you’re buying your child a how you’ll get home. and doors, don’t leave gifts in www.BikeRegister.com mobile or tablet for Christmas, • Think about how you’ll get home. view of the windows and keep think about how you can keep Book a taxi from a reputable cash in your home to a minimum. them safe online. company or arrange for a family • If you’ll be away from home over member or friend to pick you up. Christmas or even just out and • If drinking alcohol, be sensible about, be careful about what you about how much you consume. Sudoku answers say on social networking sites – Puzzle 1 (Easy, difficulty rating 0.32) Puzzle 1 (Medium, difficulty rating 0.55) • Don’t leave drinks unattended; don’t let thieves know your house be sensible about what you 1 7 4 2 5 8 9 6 3 3 9 5 7 2 1 8 4 6 will be empty. drink and pace yourself. A drunk 2 9 5 1 3 6 4 7 8 6 1 7 8 4 9 2 3 5 Shop Safety person is a far easier target for a 8 6 3 4 9 7 2 1 5 8 2 4 3 6 5 9 1 7 criminal. 6 5 2 3 4 1 8 9 7 2 3 1 5 9 7 4 6 8 • Use cash machines in well lit, • Don’t use drugs or New non-secluded areas and stay 4 8 7 6 2 9 3 5 1 7 4 6 2 8 3 5 9 1 Psychoactive Substances, alert. Check the machine hasn’t 3 1 9 8 7 5 6 2 4 9 5 8 4 1 6 3 7 2 sometimes misleadingly called been tampered with, hide your 1 7 2 9 3 8 6 5 4 ‘legal highs’. Legal doesn’t mean 9 2 8 7 1 4 5 3 6 PIN, beware of who’s behind you safe – they can contain toxic and 5 4 1 9 6 3 7 8 2 5 8 9 6 7 4 1 2 3 and keep your cash out of view. harmful chemicals. Why risk your 7 3 6 5 8 2 1 4 9 4 6 3 1 5 2 7 8 9 life?

22 NORTH news

Generated by http://www.opensky.ca/sudokuGenerated by on http://www.opensky.ca/sudoku Wed Dec 9 19:00:30 2015 GMT. on Enjoy!Wed Dec 9 19:01:02 2015 GMT. Enjoy! WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

Hello from Anne McLaughlin MP, YOUR Member of Parliament for Glasgow North East

or those of you who may not have heard Dennistoun, the views of the Campsies from Milton me say it already, I’d like to take this My first priority but I would not expect to see much of it in a Visit F opportunity to thank you for electing me this Scotland brochure. May as the MP for Glasgow North East. When will always be And sadly today, residents of my constituency I first began my election campaign as the SNP “ are never very far from a derelict building or waste representative in the Westminster elections early you, the people of ground, the best and worst example of both this year, there seemed little hope of winning. Glasgow North East. beauty and dereliction being the Winter Gardens Every account of polling predictions said that I work for you and in Springburn Park. It seems to me that the Scottish Glasgow North East was the least winnable seat Parliament’s Community Empowerment Act was for the SNP. But, I am proud to say that I now am accountable written with Glasgow North East in mind and represent the wonderful communities of GNE to you. I look forward to working with the communities It’s just over six months on and during this as they empower themselves and transform the initial period I’ve been settling in to life working constituency.’ in Westminster but most importantly, getting a Glasgow office and securing the right staff ” Anne McLaughlin MP They carry on with their normal workload but are members to work in the constituency. My first Constituency Office: available to give advice to anyone who comes in. I Suite 2, Craighall House, 58A High Craighall priority will always be you, the people of Glasgow plan to expand this to other areas soon and again, Road, Glasgow G4 9UD North East. I work for you and am accountable to if you have any suggestions about where else we Tel.: 0141 404 6232; E-mail: help@ you. Unfortunately, I have to be in Westminster a could do this, let me know. annemclaughlinmp.com fair chunk of each week so I may not be physically I promised to be accessible to you and I am present when you need to speak with me, but I’m doing so. During the election I promised that six only a phone call or e-mail away. months after being elected I would hold a big While I’m in London, my team will always be public meeting where I would report what I’d there to assist and advise you on a daily basis. been doing and answer any questions. I did this Anne McLaughlin MP They keep me updated throughout the day and we EXACTLY six months on and thank you to everyone work together on how best to resolve any issues who came along to the Haghill Campus of Kelvin Glasgow North East you may have. College on 7 November. We will be having more of As the GNE constituency is so large and I can these meetings so look out for them.

only have one office, I’ve been making a real effort Finally, I was selected to ask a question at to hold my surgeries right in the heart of all the Prime Minister’s Questions a few weeks back (it different communities. If you have a suggestion for operates on a ballot system). I asked about tax somewhere I can hold a surgery get in touch and credits because what they were threatening to do let me know. I will continue to visit each part of the would have had a devastating impact on so many constituency, so please check with the office team of you. In this constituency child poverty lies at 38% or on Facebook or the soon to be new website for so cutting tax credits would have caused that to further details. rise. Well done to those of you who fought those In addition to this, my constituency team are cuts because you were successful and they will All of my constituents are welcome to come and talk to me at my regular bringing the office out on the road. I appreciate not now happen. We have to be mindful of the fact surgeries, but if you can’t make these: that sometimes it's hard for people to find their that they will find other ways to implement their Email me at [email protected] way to a surgery for a variety of reasons so I want cuts but together we can fight those too. or to make it as easy as possible. One of the ways to Again, I am so proud to represent you and Phone the constituency office do that is to bring the office to your communities. as I said in my maiden speech in the House of on 0141 404 6232 We have started this in Possilpark where on the Commons: Temporary Constituency Office second Monday of every month, the team decant ‘There are pretty pockets of Glasgow North Craighall House, Suite 2A, High Craighall Road, Glasgow, G4 9UD to Possilpoint Community Centre from 10am-3pm. East such as Hogganfield Loch, the tenements of

TV Licence Concessions

TV Licensing is working with to ensure you console, digital box or DVD/VHS recorder. know the different ways to pay for a TV You don’t need a TV Licence if you have a Licence. digital box used to produce sounds only and Eligible people can register online at You can get a 50% reduction on the TV provided that it can’t display TV programmes. www.tvlicensing.co.uk/over75info or telephone Licence fee if you’re blind or severely sight A blind concession TV Licence costs £72.75 0300 790 6073. The free licence will cover impaired. Your licence will also cover anyone for colour and £24.50 for a black and white all the equipment in the property, meaning who lives with you. People who are partially TV Licence. To find out more information on family or carers living in the same home could sighted or sight-impaired do not qualify for a entitlement and how to apply for a blind also benefit. 50% blind concession. concession TV Licence log on to http://www. TV Licensing would always prefer people to You need a TV Licence if you wish to watch or tvlicensing.co.uk/check-if-you-need-one/for- be properly licensed rather than risk a fine of record television programmes as they’re being your-home/blindseverely-sight-impaired-aud5/ up to £1000. For more information, ways to pay, shown on TV. This includes the use of devices Anyone aged 75 or over is eligible for eligibility or you want to buy a TV Licence, please such as a TV, computer, mobile phone, games a free TV Licence for their main address. call 0300 790 6115 or visit www.tvlicensing.co.uk.

NORTH news 23 WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

Energy Saving Tips Energy saving bulbs and LED bulbs are supplied to tenants which can save £138 per The nights are fair year. Less electrical shower usage can save on your electricity bill. A 10.8kw power rating electrical shower can cost £101 if it is used 10 minutes drawing in …and time everyday on average. Your washing machine should be used either with quick wash or 30° wash. to think about fuel bills! Curtains are helpful for holding the heat inside the room and not letting it escape. Thermal lining curtains play a good role too. ng homes Home Energy Check advisor, Imtiaz that they have had large overpayments. Recently, one By setting up the thermostat properly based Ahmed, has been working with Residents to assist delighted tenant informed ng homes that he received on your tariff, savings can be achieved. By them in saving money on their energy bills and a cheque from Scottish Power for just under £500. turning down just 1 °C savings could be £65 a providing tips in keeping their homes warm over Another resident received the £140 Warm Homes year. the winter. Discount and £200 winter fuel discount bringing him Choosing the right tariff is important. Over the past couple of months Imtiaz has been an annual discount of £340. Your boiler should be set in between 50-60°C. carrying out home energy checks for older residents Sheltered Housing Manager, Karen Johnson, said: If possible its better to buy new appliances with great results. He has been advising them on “Home energy checks are a great way of ensuring with an A-rated energy consumption sticker. how to best use their central heating and hot water our customers aren’t missing out on anything they They may cost a little more, but will be and providing tips on how to keep their bills down. are entitled to when it comes to their energy bills and cheaper to operate. In some cases, residents have been supplied with these savings will come in handy, even more so at Tools can be used to see actual energy energy saving lightbulbs. This has also helped the this time of the year.” savings using the Energy Saving Trust environment over the last three months showing a Tenants of ng homes who are interested in a free website and also others as well. carbon saving of 5265kg Co2. Home Energy Check should contact their Housing Imtiaz has been helping residents apply for Officer or alternatively contact Imtiaz directly on 0141 Christmas and home energy discounts, find a cheaper tariff for their 560 6000 or e-mail [email protected] New Year Holiday electricity and some have had rebates due to the fact ng homes offices will close at 12.30pm on Wednesday 23rd December 2015 and will T he Management Board and Staff of ng homes would like to re-open again at 9.00am on Thursday 7th wish everyone a Merry Christmas and a Happy New Year. January 2016.

EMERGENCY REPAIRS during the holidays... • Find your main stopcock in case of leaks. If you are unsure of how to locate this, please Tenants can report any emergency repairs can now be reported during working hours by call the office for guidance. during the holidays by calling the emergency calling 0141 560 6000 or Out of Hours contact number at 0800 595 595. 0800 595 595 IF YOU HAVE A BURST PIPE PLEASE CARRY OUT THE FOLLOWING: Problems with gas central heating should Calls made to the office numbers will • Turn off water at stopcock or tap be reported direct to the Association’s gas automatically divert to the emergency call • Switch off your immersion heater or boiler maintenance contractor centre. During periods of extreme cold weather • Turn on taps in sinks and baths City Building on 0800 595 595 or there is a risk of pipes freezing and bursting. • Turn on as much heating as you can City Technical Services on 0141 646 5091 At such times it may be useful to follow these • If water comes into contact with any suggestions: TV aerial faults should be reported direct to electrical fittings turn off the electricity supply City Building on 0800 595 595 • Keep heat circulating in all rooms at the mains • Report any dripping taps and pipes to City • If your pipes do freeze or burst contact the Lighting faults in your close or multi-storey block Building • emergency office number 0800 595 595

How to get in touch with us: springburn office possilpark office email: [email protected] Ned Donaldson House, Saracen House, web: www.nghomes.net 50 Reidhouse Street, 139 Saracen Street, media centre: http://mediacentre.nghomes.net twitter: @ng_homes Springburn, Glasgow G21 4LS Possilpark, Glasgow G22 5AZ facebook: ngsportslegacy Tel: 0141 560 6000 Tel: 0141 336 1300 24 NORTH news When you have finished with This is a Carbon Balanced Publication this newsletter please recycle it

When you have finished with this magazine please recycle it.

When you have finished with this magazine please recycle it.