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ČD Contractual and Transport Terms for Public Passenger Railway

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ČD Contractual and Transport Terms for Public Passenger Railway ČD SPPO ČD Terms and Conditions of Carriage for Public Passenger Transport by Rail Change No. 18 Access level “A” Approved by the ČD board member responsible for the sales segment Date: 24 November 2020 File No.: 57 685/2020 – O 14 Effective from: 13 December 2020 ČD SPPO – Change No. 18 – Effective from 13 December 2020 2 ČD SPPO – Change No. 18 – Effective from 13 December 2020 Contents RECORD OF CHANGES ........................................................................................... 5 LIST OF BRAND NAMES AND ABBREBIATIONS USED .......................................... 6 EXPLANATION OF TERMS ........................................................................................ 7 PART ONE – EXTENT OF VALIDITY ....................................................................... 10 PART TWO – TRANSPORTING PASSENGERS ..................................................... 11 Chapter I – Inception and Fulfilment of the Contract of Carriage for the Carriage of Passengers ............................................................................................. 11 Chapter II – Valid Ticket, Related Travel Document, Discount Card ......................... 11 A. TICKET ............................................................................................................. 14 B. CARD ENTITLING A PASSENGER TO TRANSPORT .................................... 17 C. RESERVATIONS AND RESERVING A SEAT ................................................. 18 Chapter III – Payment for Fares, Carriage Fees, Supplements and Reservations ........................................................................................ 20 Chapter IV – Handling Surcharge, Fare Surcharge and Subsequent Demonstration of Eligibility for a Discount ............................................ 23 Chapter V – Interrupting a Journey ............................................................................ 25 Chapter VI – Occupying Seats on the Train .............................................................. 26 Chapter VII – Extraordinary Train Stops .................................................................... 28 Chapter VIII – Transporting Persons with a Disability and Persons with Limited Mobility and Orientation ................................................................................ 29 Chapter IX – Transporting Animals Accompanied by a Passenger ........................... 33 Chapter X – Mutual Relationships between ČD and Passengers .............................. 34 Chapter XI – Violation of Terms and Conditions of Carriage, Exclusion of a Passenger ............................................................................................ 36 Chapter XII – Terms and Conditions for Entering ČD Premises ................................ 39 Chapter XIII – Smoking ............................................................................................. 41 Chapter XIV – Left Luggage and Storage Lockers .................................................... 42 Chapter XV – ČD Bicycle Rental Facilities ................................................................ 42 Chapter XVI – Lost Items........................................................................................... 42 PART THREE – LUGGAGE ...................................................................................... 44 Chapter I – General Provisions .................................................................................. 44 Chapter II – Hand Luggage ....................................................................................... 45 Chapter III – Oversized Luggage ............................................................................... 46 Chapter IV – Luggage Storage during Transport ....................................................... 48 PART FOUR – COMPLAINTS AND SUGGESTIONS ............................................. 51 3 ČD SPPO – Change No. 18 – Effective from 13 December 2020 PART FIVE – RIGHTS UNDER THE CONTRACT OF CARRIAGE ...................... 52 Chapter I – Refunds ................................................................................................ 52 A. GENERAL TERMS AND CONDITIONS ......................................................... 52 B. REFUNDS FOR OBSTACLES NOT ON THE PASSENGER’S SIDE ............. 55 C. REFUNDS AND OTHER CLAIMS FOR REASONS ON THE PASSENGER’S SIDE ................................................................................................................ 59 Chapter II – Passenger Indemnification ................................................................... 68 A. TRAIN DELAY/CANCELLATION .................................................................... 68 B. NON-FULFILMENT OF SELECTED STANDARDS ........................................ 70 Chapter III – Assistance for Passengers ................................................................. 71 Chapter IV – Compensation for Damages ............................................................... 73 PART SIX – FINAL PROVISIONS .......................................................................... 75 ANNEXES Annex 1 – Self-Service Passenger Ticketing Method Annex 2 – Overview of Additional Terms and Conditions of Carriage Valid on ČD Trains Annex 3 – Void Annex 4 – Special Carriages and Trains Annex 5 – Passenger Ticketing in Rail Replacement Services Annex 6 – Train Categories 4 ČD SPPO – Change No. 18 – Effective from 13 December 2020 RECORD OF CHANGES Implem Orde PTV Decree Effective Contents ented r No. File No. from by 1. 60/45-48/2010 58 501/2010 Introduction 12 December 2010 2. 17/9-10/2011 55 472/2011 Change No. 1 06 March 2011 3. 87/49-50/2011 58 552/2011 Change No. 2 11 December 2011 4. 37/23-24/2012 56 856/2012 Change No. 3 10 June 2012 5. 70/45-46/2012 58 645/2012 Change No. 4 09 December 2012 6. 64/45-46/2013 58 739/2013 Change No. 5 15 December 2013 7. 035/21/2014 58481/2014 Change No. 6 14 December 2014 8. 22/10/2015 56 772/2015 Change No. 7 14 June 2015 9. 056/23/2015 58 727/2015 Change No. 8 13 December 2015 10. 022/11/2016 56 882/2016 Change No. 9 12 June 2016 11. 045/24/2016 59 119/2016 Change No. 11 December 10 2016 12. 57 324/2017 Change No. 15 September 032/17/2017 11 2017 13. 59 244/2017 Change No. 10 December 046/24/2017 12 2017 14. 038/16/2018 57 126/2018 Change No. 01 September 13 2018 15. 062/24/2018 57 781/2018 Change No. 09 December 14 2018 16. 003/02/2019 55 132/2019 Change No. 01 February 15 2019 17. 024/10/2019 55 957/2019 Change No. 1 June 2019 16 18. 048/24/2019 58 221/2019 Change No. 15 December 17 2019 19. 035/24/2020 57 685/2020 Change No. 13 December 18 2020 5 ČD SPPO – Change No. 18 – Effective from 13 December 2020 6 ČD SPPO – Change No. 18 – Effective from 13 December 2020 LIST OF BRAND NAMES AND ABBREBIATIONS USED CZS ČD’s Central Customer Service, tel. +420 221 111 122 Article Article ČD České dráhy, a.s. (ČD) ČR Czech Republic EC EuroCity, higher-quality train EN EuroNight, higher-quality train EP Electronic subscription, electronic money EPIK Electronic wallet on the chip of an In Karta card Online sales of ČD travel documents on www.cd.cz including the Můj vlak ČD e-shop (“My Train”) mobile application A travel document or payment receipt purchased in the ČD e-shop, eTiket including documents purchased using the TeleTiket service Euro – common currency of the countries of the European Monetary EUR Union Ex Express, higher-quality train GŘ ČD ČD General Directorate IC InterCity, higher-quality train Integrated Integrated transport system transport system (ITS) CZK Czech crowns KMB ČD Kilometric Bank NJ nightjet, higher-quality train OIK Image of a chip In Karta card displayed on a mobile telephone OPT ČD Claims Processing Facility (OPT) Postal address: České dráhy, a.s. – Claims Processing Facility (OPT), Department of Portioning, Clearing and Relationship Reconciliation, Vídeňská 15, 772 11 Olomouc, CZECH REPUBLIC. Os Regional train POP Portable personal cash register (generally carried by a conductor) PTV Carriage and Tariff Bulletin of the Ministry of Transport of the Czech Republic Code of Carriage Decree of the Ministry of Transport of the Czech Republic on the code of carriage for public rail and road passenger transport No. 175/2000 Coll. (abbreviated “Code of Carriage”) R Fast train railjet Higher-quality train Coll. Collection of laws of the Czech Republic SC SuperCity, higher-quality train Uniform Tariff Uniform Tariff System System (UTS) 7 ČD SPPO – Change No. 18 – Effective from 13 December 2020 Text message Short message service = a short text message sent by means of mobile telephones Sp Regional fast train SPPO ČD Terms and Conditions of Carriage for Public Passenger Transport by Rail (SPPO) TeleTiket A service offering telephone sales of eTiket documents TR 10 ČD Tariff for Inland Transport of Passengers and Luggage TR 14 ČD Tariff for Aerial Cableways ÚBP Luggage storage during transport service VIK Virtual In Karta card on a mobile telephone ZTP card Discount card for a person with a severe disability ZTP/P card Discount card for a person with a severe disability requiring a guide EXPLANATION OF TERMS TERMS: QR code A two-dimensional barcode on travel and eTiket documents which carries machine readable information according to an international standard. ČD application A discount application per the TR 10 Tariff recorded on an In Karta card or a card issued by another entity. ČD API A communication interface between ČD ticketing systems and contractual vendors for selling eTikets. The ČD API entry on an eTiket means that all payment transactions
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