What Is Human Resources?

4/27/2020

Week 2

Human Resources and Organizational Development

What is Human Resources?

Yesterday Human Resources was

• Transactional and Compliance-based • Focused on • Record Keeping • Workplace Safety • Wage Management • Employee Grievances PHOTO: DAVI DUTRA/EYEEM/GETTY IMAGES

1 4/27/2020

Today Human Resources is

• Recruiting Platforms • Onboarding Programs • Talent Management Systems

HR in Nonprofits Are Mission-driven

• Keeps the Heart of the Organization Beating • Keeps each Employee Moving in Rhythm

The core of any nonprofit is its mission and it is this mission that the human resource manager is keeping alive in the employees

2 4/27/2020

Job Descriptions

• Make Money • Job Descriptions • Training Manuals • Policy and Procedure Manuals

Roles and Responsibilities

• Mediates Conflict • Recruits New Hires • Maintains Benefits and Payroll • Encourages Employee Engagement • Develops and Manages the Culture • Engages in Training and Development

3 4/27/2020

HR Managers

• Advise Managers on Policies • Direct Disciplinary Procedures • Consult with Executives on Strategic Planning • Oversee Specialists and Generalists in their Duties • Link a Company’s Management with its Employees

HR Managers

• Oversee Recruitment and Hiring Process • Plan, Direct and Coordinate Administrative Functions • Resolve Issues Between Management and Employees • Plan and Coordinate the Workforce to Best use Employees’ Talents

4 4/27/2020

Performance Evaluation and Optimization

• Motivated Workforce • Employee Management • Employee Development • Performance Management

This Photo by Unknown Author is licensed under CC BY-SA-NC

What is Organizational Development?

• The Study of Successful Organizational Change and Performance • Helps Organizations Improve Individuals and Systems with Science

• Helps People Function Better within an Organizational Context

5 4/27/2020

Organizational Development

• Maximizes Employees’ Potential • Improves Organizational Effectiveness • Helps Promote the Organization’s Values • Represents Purposeful and Meaningful Change • Assesses what is Happening within an Organization

Performance Measures

• Measure Outcomes and Results • Used to Make Data-driven Decisions • Provides Numeric Description Based on Data • Generates Reliable Data on Effectiveness and Efficiency of Programs

6 4/27/2020

Performance Measures Answer

• How much did we do? • How well did we do it? • Is anyone better off?

This Photo by Unknown Author is licensed under CC BY

Why Measure?

• Budget Decisions • Directly linked to the stated mission, goals and objectives • Allows objective determination of an activity's success • Better Management • To help understand, manage, and improve • Accountability • Provides Transparency

7 4/27/2020

Clarifies Research a Question

• How can we improve our organization?

Planning • What Data to Collect • How to Collect the Data • How to Analyze it • Produces Conclusions and Recommendations

Benefits of Organizational Evaluation

• Enhances Learning • Mobilizes Employees • Improves Performance • Facilitates Meaningful Communication • Improves the Organization’s Credibility • Cultivates Realistic Expectations for Change

8 4/27/2020

Capacity Building

• Actions that Improve Nonprofit Effectiveness • An Investment in the Effectiveness and Future Sustainability • Actions that Enhance a Nonprofit’s Ability to Work Towards its Mission

Capacity Building is

The process by which individuals and organizations obtain, improve, and retain the skills, knowledge, tools, equipment, and other resources needed to do their jobs competently

Image obtained from https://hmsaconsultancy.com/capacity-building/

9 4/27/2020

Why is Capacity Building Important?

• It’s the infrastructure that supports and shapes charitable nonprofits into forces for good • It enables nonprofit organizations and their leaders to develop competencies and skills that can make them more effective and sustainable • It increases the potential for charitable nonprofits to enrich lives and solve society’s most intractable problems

Multigenerational Workforce

Five Generations of Employees • The Silent Generation (1922 – 1945) • Traditionalists • Pre-Boomers • Baby Boomer Generation (1946 – 1964) • Generation X (1965 – 1980) • Generation Y (1981 – 2000) • Millennials • Generation Z (1995 – 2015)

10 4/27/2020

Strategies for Multi-Generational Harmony

• Establish Respect • Avoid Stereotyping • Emphasize Similarities • Learn From One Another • Be Flexible and Accommodating • Tailor Your Communication Style

Inclusion and Diversity An Organization’s Culture is Driven by its Values

Photo/David Royal: Ed Allen, Diversity & Inclusion

11 4/27/2020

Diversity

Collective Mixture of Differences and Similarities • Individual and Organizational Characteristics • Values • Beliefs • Attitudes • Experiences • Backgrounds • Preferences • Behaviors

Workplace Diversity

• Recognizing Differences • Understanding Uniqueness • Accepting and Valuing Both

12 4/27/2020

Inclusion

The Achievement of a Work Environment • All Individuals are Treated Fairly and Respectfully • Everyone has Equal Access to Opportunities and Resources • Everyone Can Contribute Fully to the Organization’s Success

The Society for Human Resource Management (SHRM) 25

Diversity, Equity and Inclusion

• Diversity includes all the ways in which people differ

• Equity is the fair treatment, access, opportunity and advancement for all people

• Inclusion is the act of creating environments in which any individual or group can be and feel welcomed, respected, supported and valued to fully participate

*From Independent Sector, based on D5 coalition, Racial Equity Tools Glossary, and UC Berkeley

13 4/27/2020

Diversity and Inclusion is a Company’s

• Mission, Strategies, and Practices to Support a Diverse Workplace • Leveraging of the Effects of Diversity to Achieve a Competitive Advantage

Signs of Inclusion

• All employees are treated with respect • All employees are given the opportunity to participate in decision- making or leadership roles • The company includes diverse teams who collaborate well • Leaders are developed across all levels of an organization from diverse backgrounds • Consideration and support is provided to all employees regardless of disability or ability

14 4/27/2020

A Diverse and Inclusive Workforce

• More Productive • Reduces Turnover • Increases Worker Happiness • Increases Innovation

Resource List

Human Resources Fast Company https://www.fastcompany.com/3045829/welcome-to-the-new-era-of-human-resources Differences in the Roles of HR in Profit & Nonprofit Organizations https://smallbusiness.chron.com/differences-roles-hr-profit-nonprofit-organizations-57038.html An HR Job Description Deals with a Valuable Resource: People https://www.allbusinessschools.com/human-resources/job-description/ Organizational Development Evaluation Division, Bureau of Educational and Cultural Affairs https://eca.state.gov/files/bureau/performance_measurement_definitions.pdf Clear Impact https://clearimpact.com/results-based-accountability/example-performance-measures-can-use-program-service/ State of Washington https://www.ofm.wa.gov/sites/default/files/public/legacy/budget/instructions/other/performancemeasureguide.pdf

15 4/27/2020

Resource List Continued

Capacity Building Free Management Library https://managementhelp.org/organizationalperformance/nonprofits/capacity-building.htm National Council of Nonprofits https://www.councilofnonprofits.org/tools-resources/what-capacity-building MissionBox https://www.missionbox.com/article/51/capacity-building-what-it-is-and-why-it-matters MindTools https://www.mindtools.com/pages/article/multigenerational-workplace.htm Multigenerational Workforce The Impact of Generational Diversity in the Workplace, Constance Kindrick Patterson Leading a Multigenerational Workforce, AARP

Resource List Continued

Diversity and Inclusion Valuing Diversity & Moving Towards Inclusion https://www.cfmco.org/2019/01/valuing-diversity-moving-towards-inclusion/ Diversity and Inclusion: A Beginner’s Guide for HR Professionals https://ideal.com/diversity-and-inclusion/ Diversity and Inclusion are more than just buzzwords https://blog.mcquaig.com/diversity-and-inclusion-are-more