AGS Group: EUROMOVERS Interview: covering Africa in Helsinki Michael Scott Page 12 Page 16 Page 32

Issue 064 July 2016 www.themover.co.uk

EuRA CONFERENCE IN MALTA Frances Edmonds facilitates in style.Page 26

www.themover.co.uk ● July 2016 ● The Mover 3 CONTENTS

26 COVER STORY:

Contact Details: Editorial EuRA CONFERENCE Contributions on all aspects of The Mover reports from Malta. the removals and storage industry are welcomed, together with photographs if appropriate. 4 LEADER: The nation decides 22 PROFILE: Please contact Steve Jordan, Editor Danish-born Lars Lemche has worked in Brazil for Tel: 01908 695500 6 UK NEWS: many years, and has spent the last ten building E-mail: [email protected] FTA tackles self-employed driver myths Teamwork International Moving Deadline: U Can Store It launches new brand The deadline for article submission is the Simply Shredding grows to 79 branches 24 ON THE ROAD NEWS: 1st of the month preceding publication. New head offi ce for Britannia Volvo concept truck cuts fuel consumption Contact Details: 8 POLL: 30 ON THE ROAD NEWS: Advertising Crown Workplace Relocations London Mayor’s proposals threaten businesses For all enquiries and bookings, conducted a poll to fi nd out New Driving For Work course please contact Nikki Gee where British workers have Tel: 01908 695500 32 INTERVIEW: E-mail: [email protected] their best ideas. We have the results Steve Jordan met another Deadline: of the industry’s leading The booking deadline for advertisements 10 UK NEWS: lights when he interviewed is the 1st of the month preceding publication. Immigrant right to work checks former BAR President Artwork for adverts is required by the Exceptional award for Andy Lapham Michael Scott 8th of the month preceding publication. Disclaimer: 11 INSIGHT: 35 ON THE ROAD NEWS: Opinions expressed in The Mover Darren Frostick explains how to get past Death prompts HSE warning on safety procedures are not necessarily those of its one of telemarketing’s biggest obstacles: publisher, unless stated otherwise. the gatekeeper 36 BUSINESS: Crown World Mobility’s Alyssa Bantle outlines Published by: The Words Workshop Ltd 12 PROFILE: some cultural diff erences those working abroad 26 Swanwick Lane The AGS Group is set to be will need to be aware of Broughton the fi rst removals company Milton Keynes to open operations in every 38 PROFILE: MK10 9LD country in Africa Luis Amorim talks to Steve Jordan about Premier International Movers’ 12 year rise from nothing All rights reserved: 14 INTERNATIONAL NEWS: No part of The Mover may be scanned, 40 BUSINESS: reproduced, stored or transmitted in any Commodity status for container shipping Customer air miles scheme from Ward Van Lines Acas off ers some advice on form without the prior written permission dress code and appearance of the publisher. 16 REPORT: in the workplace The Mover is designed on behalf Editor Steve Jordan was of The Words Workshop Ltd by facilitator in Helsinki for 42 PEOPLE NEWS: I Like Creative the EUROMOVERS conference. Steve Jordan’s obituary for Derek Payne E-mail: [email protected] and Karen Kaukol joins Graebel Tel: 01908 675854 He also found time to write The Mover’s report 44 MARKETPLACE 20 INTERNATIONAL NEWS: 48 DIARY DATES Get the Worldwide Movers Africa opens in Khartoum Suddath wins at EMMAs 50 AND FINALLY ... latest moving Arpin Group wins Environmental Merit Award You’re having a laugh – maybe! industry news at www.themover.co.uk Index of advertisers Four Paws ...... 31 Buzzmove ...... 31 White & Co ...... 2 AS 24 ...... 21 Kent Relocation ...... 31 reallymoving.com ...... 4 Macmillan Cancer Support ...... 23 Edwards Trade Storage ...... 35 White & Co ...... 5 Britwrap ...... 23 Haywoods ...... 39 Moveware ...... 7 EUROMOVERS ...... 24 The Mover ...... 39 JC Payne ...... 9 Mr Box ...... 25 White & Co ...... 43 AGS Movers ...... 15 The Mover ...... 25 Vancraft ...... 51 Pac Global Insurance Brokerage, Inc ...... 19 NSPCC ...... 29 Anglo Pacifi c ...... 52 4 The Mover ● July 2016 ● www.themover.co.uk LEADER

The nation decides Steve Jordan, Editor

ell, 52% of it did anyway. The UK has voted to leave the European Union and plans are Walready underway to ‘Make it so’: as Jean-Luc Picard would have said. Anyone who read my last leader will know that I didn’t want to leave, and why. But, what’s done is done and I guess we’ll all just have to make the best of it. Perhaps now some of the lies and deceit we have had to put up with for the last few months will begin to fade. However, with a new Prime Minister to elect and the leader of the opposition being on definitely dodgy ground, I suspect ● Dean Walker. not. Maybe the Brexiteers will be proved right. Maybe we will be better off on our own; perhaps the Northern Irish Company solves driver will get on better now with their republican brethren; Scotland might get its independence; and we might live shortage by promoting happily ever after. The English football team are also on target for a World Cup win I believe. from within The truth is, nobody has the faintest idea how this Northamptonshire-based Metro Removals’ driver shambles is going to shake out nor how to achieve what Dean Walker has become the first employee to pass the British public have demanded … no matter what his Class 2 driver training with the company. they say in front of the TV cameras. We’ll just all have to hang on and see where we end up and trust that our leaders know what they are doing. But as most of them ean, who was previously a 3.5-ton driver, will now “... many of those that voted to stay, there are more manning the lifeboats than move on to one of Metro’s are licensed to drive the tiller. 18-ton Scania rigids. DDirector Lee Paris said, “I am so The leavers are very chipper right now and the remainers Class 2 vehicles just are frightened. But nothing ever turns out to be as bad delighted with Dean’s progress. Since the introduction of DCPC, I want to sit behind as we fear nor as good as we hope. The European Union have found it very hard to source has had a kick up the backside and it might well turn out qualified drivers, as many of those the wheel and have that the reforms that make it better for us all will come that are licensed to drive Class 2 no desire to carry out from what right now seems like lunacy. vehicles just want to sit behind the wheel and have no desire to carry the removals service.” The international moving industry thrives on change. out the removals service. As a result It doesn’t matter why people are moving, just that they I have looked to develop from Lee Paris are. The industry is very resilient and we may find, after within the company. Porters who the initial shock has subsided, that things turn out fine. have the desire to progress their employees are training for their careers with Metro Removals are Class 2 licences, with a further two Domestically, however, we might be in for a rougher given every opportunity to do so.” youngsters looking to obtain their ride as people feel less certain about their futures and Currently three more young driving licences for 3.5-ton vans. less rich. If you want to understand what the British are concerned about, look to our sense of humour. The more we joke FREE trial about something, the more worried we are. I’ve heard, FREE ombudsman FREE reviews system for example, that there is a proposal to change our name NO commitment from the United Kingdom, to Poundland as we are united Providing instant quality removals leads FROM £1.99 to £3.49 per lead only by our currency. Sounds like a plan. Steve Jordan 01727 238010 www.reallymoving.com Whites Full Page NEW:Layout 1 12/11/14 00:43 Page 2

As with a good wine, some things get better with � Over 140 years’ experience in the moving industry the passing of time. Here at White & Co we’ve been � Excellent storage facilities across the UK helping people move to new homes across the UK, � Competitive trade rates for all destinations Europe and around the world since 1871 - and we � Domestic and corporate moves never stop improving. We are members of FIDI/FAIM, OMNI, IAM and BAR, so you can be certain your customers’possessions are in good hands, wherever the destination may be. Call or email for an instant quotation or to find out more about our trade services for the moving industry. T: 01489 774910 E: [email protected] W: www.whiteandcompany.co.uk 6 The Mover ● July 2016 ● www.themover.co.uk NEWS: UK

Landmark “Some firms and national scheme drivers know they targets rogue fork are breaking the truck traders law, others perhaps The Fork Lift Truck Association are less sure ...” (FLTA) has revealed details of Jack Semple Fork Truck Watchdog, its lorry driver for other people. It landmark scheme to tackle doesn’t. Another myth is that if you mis-selling, poor standards and ● Various ploys are being used to give the impression that lorry drivers are ‘self-employed’. drive for several firms, not just one, you can be self-employed. The rogue trading in the materials number of firms you drive for is handling marketplace. irrelevant. The rule is that when you drive for another firm, or for a RHA busting the myths whole series of other firms, you t is the industry’s first ever have to be treated as an employee national, joined-up initiative about self-employed drivers on all occasions.” designed to protect customers I The scams also build up risk for and works by gathering evidence The Road Haulage Association (RHA)has been the companies, including agencies, and providing the mechanism for and the drivers breaking the rules. taking fast and decisive action myth busting in a campaign to improve compliance HMRC is tightening tax enforcement against wrongdoers. with tax law relating to lorry drivers. and will impose back-tax and “Now there is someone fork lift penalties on those found to be buyers can turn to if they come arious ploys are being “Some firms and drivers know breaking the law. across a truck being sold in an used to give the they are breaking the law, others The RHA is supporting HMRC in unsafe condition, unfit for purpose impression that lorry perhaps are less sure,” said RHA its enforcement effort. It recently or dishonestly described,” said drivers are ‘self- Director of Policy Jack Semple. presented on the subject in the FLTA CEO Peter Harvey. “What’s Vemployed’. While genuine owner- “Various organisations and driver House of Commons, at a meeting more, they can do so with drivers, who have their own agencies have been promoting of the All-Party Parliamentary Group confidence that the information operating licence and haulage schemes that are unlawful. One on Freight Transport, and has they give will help to eradicate bad business are perfectly legitimate, myth is that you can set up a highlighted the HMRC rules at a practice nationwide.” anyone driving a lorry for another personal service company and that series of member briefings around The scheme has been achieved company cannot be self-employed. allows you to be a self-employed the country. through close collaboration between the FLTA and West Berkshire District Council, under the government’s Primary Authority Partnership scheme, which allows one local authority to U Can Store It unveils new brand image take responsibility for all regulatory advice and guidance to a business Aldridge and West Bromwich-based self storage specialist U Can Store It has launched or to a group of businesses throughout the whole of the UK. a new brand image and website, as demand for storage space continues to grow. While the FLTA provides the fork lift expertise, West Berkshire ith sites in Anglian District Council will deal impartially Road, Aldridge and with Trading Standards on behalf Phoenix Street, West of the public, truck users and Bromwich, the FLTA Members. companyW rents flexible storage space for home and business as well as large items such as motorbikes and caravans. Managing Director Andrew Jones said, “We are a family owned business where good, friendly and professional customer service is important to us. Our original ‘smiley’ container logo has been our trusty trademark for 15 years, but time moves on and we wanted a fresh ● Andrew Jones. look to reflect our values. Our new ‘open doors’ image is designed to quality storage.” direct vehicle access to unit doors, welcome in customers to a safe and Both the company’s sites benefit so customers can park their trustworthy place to store belongings, from 24/7 monitored CCTV with vehicles right next to their container ● Watchdog will help buyers combat together with the promise of controlled customer-only gate access doors for loading or unloading. bad practice in the selling of fork lifts. competitive pricing, and good and tamperproof locks. There is ● www.ucanstoreit.co.uk www.themover.co.uk ● July 2016 ● The Mover 7 NEWS: UK

where customers are able to make enquiries and search for their local “At the moment branch. There is usually no requirement the majority of our for branches to have their own branches are removal shredding equipment as material is collected from the branch by Simply companies, but we Shredding and taken to the nearest also have self storage hub for destruction. However, a handful of branches in remote areas companies joining have invested in shredders and balers to reduce transport costs and us and we’re keen to Simply Shredding has help them encourage more to buy the equipment. Director Andy Dickerson said, “At come on board.” ● Simply Shredding. the moment the majority of our Andy Dickerson branches are removal companies, but we also have self storage companies joining us and we’re and returned to the market. The Simply Shredding network keen to encourage more to come company also supports the Woodland on board. People are very aware Trust and has, with the help of its grows to 79 UK branches these days about document security, branches, planted over 200 native whether it’s their personal papers oak trees across the UK during the In a little under four years, security shredding company Simply or commercial material, and it’s past four years. something people and businesses There are still parts of the UK not Shredding has grown its national network to 79 branches. will need for the foreseeable future. yet covered by the Simply Shredding Our branch owners are enjoying a network and Andy will be pleased imply Shredding’s advice, shredding services and valuable additional revenue stream to hear from suitable companies in impressive growth has been marketing know-how. For an annual that involves very little work or areas including; Berkshire, achieved by appointing fee of £250 + VAT, partner companies investment.” Oxfordshire, South Wales, the companies - mainly in the are able to use the Simply Shredding Simply Shredding is very aware North East, Nottinghamshire, Sremovals industry - as local branches branding and are given an exclusive of its environmental responsibilities Devon, Cornwall and the east of and supporting them with technical page on the company’s website and all shredded paper is recycled Scotland.

New head office for Britannia Britannia Movers International has announced it is to move its head office from Croydon to a new purpose-built facility close to junction 7 of the M25 in Merstham, Surrey.

onstruction work is already the most heavily congested roads at an advanced stage and is in the South East has been tricky Con target to be completed by at times so moving to a quieter, the end of the year. more accessible location will be a Sales Director Gavin McCarthy major benefit. We are also very said, “The new building will be excited at the prospect of owning the hub for our national corporate our own purpose-built property accounts and shipping operations. and to be escaping the high rents Being close to the M25 motorway demanded in central Croydon.” will make it much easier for Britannia was formed in 1981 as a Britannia members to access than co-operative and is now the largest our present facility. Having to drive removals business of its kind in the a large vehicle through some of UK with 41 members nationwide. ● How Britannia’s new HQ will look. 8 The Mover ● July 2016 ● www.themover.co.uk POLL: WHERE DO IDEAS COME FROM?

● Crown Workplace Relocations’ survey shows that inspiration can come from a number of different situations. Boardroom no good for ideas

he survey, commissioned Relocations said, “Innovation is key The British no longer have Top spots for light bulb moments: by Crown Workplace to running a successful business. their best ideas while sitting Relocations, asked where 1. Chatting informally with colleagues (35%) These findings show how important in the boardroom – or even staff came up with their 2. At my desk (31%) it is to encourage employees to Tbest business ideas and found that 3. On the commute (20%) spend more time away from their when having that ‘watercooler casual chit chat is what inspires the 4. At lunchtime or when having a break (15%) desks and to find ways to bring moment’ according to a new majority. Over a third of those polled 5. Walking around the office (14%) staff from different departments said that chatting informally with 6. I do not tend to have business ideas together. These casual interactions poll of office workers. colleagues is the best inspiration. at work (11%) could result in some outstanding The boardroom proved to be the 7. First thing in the morning (11%) business ideas.” least inspiring environment of all “Encouraging an innovative 8. In bed (9%) with only 8% saying their best business means movement, getting ideas came sitting around a table 9. In the shower (9%) employees out of chairs. Adapting with colleagues. 10. In the boardroom (8%) office space to accommodate hot However, don’t throw out the desking and break-out areas and desks just yet! One third of those for business ideas; with 15% of adjusting policies to allow for polled said they have the best ideas office workers stating that’s when flexible and remote working can at their own desk. And before they they have the most inspiration, often help to create a more creative have even reached their desk, one in compared to just one in ten in the environment. Offices are not like five said they have had an epiphany morning and just 5% in the evening. workshops where people tend on their commute to work - and one And finally, one in ten people say machines. Ideas flow around when in ten had a Eureka moment in the they don’t have business ideas at people get together. Well planned shower! work at all! It makes you wonder layouts take into account the need Timing is everything it seems – why they bother going. for social activity as well as head- surprisingly lunchtime proved to Barry Koolen, Regional Managing down grafting – it’s key to be the most productive time of day Director at Crown Workplace productivity.” ����������������� ��������������������������������������������������

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829 JC Payne ad July 2016 FINAL.indd 1 23/6/16 10:29:38 10 The Mover ● July 2016 ● www.themover.co.uk NEWS: UK

Go to jail, do not pass go! The UK Immigration Act 2016 requires employers to use extra caution when dealing with right to work checks.

urrently, an employer who fails diffi culty that this creates for to carry out right to work checks employers is that there are a number Crisks a civil penalty of up to of situations where an employee’s £20,000 if the employee does not right to work is not easy to ascertain, have the right to work. Only if the even if proper checks are attempted. employer can be shown to have The majority of illegal working known that the employee was illegal cases are still expected to be dealt can there be a further punishment, with under the civil penalty regime. including imprisonment of up to This refl ects the high cost of bringing two years. criminal prosecutions. Unfortunately, The UK government says that it is not possible to rule out all risk this does not do enough to deter of legitimate businesses being employers who ‘wilfully fail’ to carry prosecuted under the new test due ● Peter McGowan from Truck East hands over the Scania’s keys to Lee Paris. out the checks or ‘deliberately turn to their oversight. An offi cer of the a blind eye’ to signs of illegal company who consents to or working. So from 12 July, 2016 connives with the offence will face employers will face criminal a prison sentence of up to fi ve years. Surge in domestic removals prosecution if it can be proved that ● For more information visit: the employer “had reasonable www.penningtons.co.uk. prompts new vehicle purchases cause to believe that [an] employee is disqualifi ed from employment by Information courtesy of Paul Mander, ollowing a rapid surge in Northamptonshire-based Kurt reasons of the employee’s Partner and the Head of Pennintons Manches domestic removals during Hobbs Coachworks. “I can honestly immigration status”. The main LLP’s Employment Team. F2015, Metro Removals Ltd, say it’s the fi nest construction of from Northamptonshire, has a removals Pantechnicon body taken delivery of a new 18-ton I’ve ever seen,” said Metro’s Scania rigid, the third in the last Director Lee Paris. “Kurt Hobbs four years. The company has also and technician Shaun Warren Your guide to offi ce moves added a Peugeot Partner van and are very knowledgeable about a 3.5-ton Renault Lo-Lo Loader to all kinds of vehicle construction, Harrow Green and The Facilities Show have teamed up with its fl eet. and should a problem arise, rest FM experts to share their experiences and produce the booklet The Scania’s were purchased assured they will quickly come Your Guide to Offi ce Moves. Go to http://ubm.facilitiesshow.com from Truck East in Wellingborough up with a solution exceeding our /offi ce-moves-2 to download your copy. and the bodywork constructed by expectations.”

Nexus PSL’s Andy Lapham takes home an exceptional award Nexus PSL Director of Operations Andy Lapham has picked up a top award for Exceptional Contribution to Relocation.

e was presented with the HR directors and the leading master of ceremonies, John Simonett, accolade at this year’s companies, specialists and ensured its smooth running. Re:locate Awards which professionals from the global mobility Speaking at the gala dinner, were announced at an industry gathered for the annual gala Re:locate magazine’s Managing Hexclusive black-tie event at the dinner and presentation ceremony. Editor, Fiona Murchie said, “We acclaimed City of London events This, the ninth year of the awards, are thrilled to welcome guests venue The Brewery on 19 May. attracted the largest numbers of from as far afi eld as India, USA and The Nexus PSL team were also attendees with senior representatives Switzerland. This year we have ten named as fi nalists in the Best from more than 100 companies categories including some new Relocation Management Company across the international relocation awards and the judges have been 2015/2016. sector. impressed by some exceptionally Fred Rademeyer, COE for Nexus The Re:locate Awards are highly high-calibre entries. This year PSL is delighted for the team and regarded as a prestigious recognition over 50% of our entries were Andy. “We’re all really proud to be of excellence. Up to 250 attendees international, which confi rms their recognised at such a high profi le networked as they awaited the prestigious global reputation, awards event, in particular Andy, announcements. They were underpinned by a rigorous, who is a fantastic ambassador for entertained by singers and magicians independent judging process. Nexus PSL and is a beacon for our who surprised and delighted guests These really are the awards to win.” innovation, hard work and level of before the winners were revealed. GB Liners took the Re:locate award care within the industry. We’re The presentation ceremony in the in the category Best International incredibly excited for the future.” hands of seasoned speaker and Removals Provider. ● Andy Lapham. www.themover.co.uk ● July 2016 ● The Mover 11 INSIGHT: TELEMARKETING

The gatekeeper’s role is to restrict interruptions to the decision maker’s daily routine, but they may also know a great deal of important information about them and the business.

and avoid at all cost asking permission to talk to them. Terms such as “is it possible to speak to” should be avoided, asking for the person by name, “Joe Bloggs please,” has more authority.

Tip 3: Pick their brains The gatekeeper’s role is to restrict interruptions to the decision maker’s daily routine, but they may also know a great deal of important information about them and the business. Use this opportunity to check that the person that you want to speak to really is the decision maker. Check your facts with them. Ask simple, non-intrusive open questions to try and build up a picture of both the gatekeeper and the decision maker.

Tip 4: Don’t sell to the gatekeeper Selling to the gatekeeper gives them the opportunity to decide on behalf of the decision maker and the company if your products or services are of interest. Generally the gatekeeper is not involved at that level or privy to strategy or purchasing policy, so no matter how desperate you are to contact the decision maker, do not pitch to the gatekeeper. This Telesales: getting past is especially true when the gatekeeper asks, “Can I tell him what it’s regarding?” the dreaded gatekeeper Tip 5: Be creative Darren Frostick, Director of Leading Edge Marketing Solutions, Your overzealous gatekeeper will start at a certain time, finish at a certain time and gives his tips on how to overcome one of the greatest barriers take a lunch break, but the person you to telesales marketing: the gatekeeper. need to speak to may not be in sync with this and may answer the phone directly when the gatekeeper is not there. A or most people in telesales ask them when is a good time to call, or different gatekeeper may be less diligent getting past the dreaded try to get an e-mail address. Also get the when covering for a colleague, so try ‘gatekeeper’ can be a challenge. gatekeeper’s name, then when you go phoning before office hours, slightly after, This individual seems to be there back you can speak to them on a more and at lunchtime. Also try contacting them exclusivelyF to block access to the decision personal level. The more of a relationship directly via platforms such as LinkedIn or maker and can kill any hope of getting a you can build up the more help you are Twitter. message across or arranging a meeting. likely to get. However, with the right strategies in Telemarketing is an art, and what place, even the most dedicated access Tip 2: Sound like you should be put through works for one will not necessarily work deniers can be bypassed. Here are some If you sound important, you stand more for another. Top telemarketers develop tips to help you get past the gatekeeper. chance of getting through. The gatekeeper their own personal techniques for needs to judge who should and should bypassing gatekeepers, but I hope this Tip 1: Engage the gatekeeper not be put through very quickly and will will help you to develop your own style Ask the gatekeeper for their help, if XYZ not want to upset a potential new customer and get through to the person you really person is in a meeting when will they be or the MD of their biggest client. Speak need to speak to. free? If you have called numerous times like you should be talking to the person ● www.leadingedge-solutions.co.uk. 12 The Mover ● July 2016 ● www.themover.co.uk PROFILE: AGS

Covering Africa

The AGS Group is set to become the fi rst removals company in the world to have full operations in 51 countries in Africa and will shortly open in Eritrea, South Sudan and Seychelles to complete the network.

GS was founded in Paris in one of the largest producers of minerals. Laying the foundations in Africa 1974 and now has 127 offi ces It also has key markets with strong growth Africa is a vast continent and can be a in 84 countries across the potential and a young and dynamic diffi cult place to operate – both from the world. The company began population. logistical point of view and in terms of Aoperations to and from Africa in 1993 after “Some countries may be volatile, but fi nding people with the right skills to do establishing a base in French-speaking the situation is constantly evolving,” the job. Ivory Coast. This decision followed a high explained Alain, himself born in Africa. AGS’s expansion throughout the African demand from French clients relocating “This continent will have two billion continent has been both through to the area and the absence of reliable people by 2050; the middle classes are acquisition and by starting new operations quality service providers in the region. growing – like in China – which implies from scratch. A major landmark in AGS’s This is not, however, the only reason for more wealth; not to speak of Africa’s development in Africa was the acquisition the Group’s extensive presence in Africa. natural resources. People are becoming of South Africa’s relocation leader in Alain Taïeb, Chairman of the Group, more educated, some are willing to live 2001, which greatly increased the believes that other multinational better; it is clear that Africa is changing company’s footprint in the southern part companies have only belatedly realised and growing rapidly. This is the foundation of the continent. AGS formed a team of the magnitude of the potential of Africa. of our ‘Africa54’ project: to have a strong experienced managers to recruit and Covering 30 million square kilomteres, it physical presence in all African countries. train personnel and oversee each new is the second-largest continent in size and This is a project we all believe in at AGS.” operation during the critical start-up www.themover.co.uk ● July 2016 ● The Mover 13 PROFILE: AGS

● AGS at work in Cameroon (left) and South Africa (this picture and below right). Below: Alain Taïeb, AGS Group Chairman.

Covering Africa “Some countries may be volatile, but the situation is constantly evolving. This continent will have two billion period, before handing over control to the new team. While local managers people by 2050; the middle classes handle the day-to-day running of each are growing – like in China – which branch, moves are coordinated centrally by the AGS Africa Desk, which deals with implies more wealth; not to speak international communications and facilitates all operations. The department of Africa’s natural resources.” is currently handling around 8,000 moves a year. Alain Taïeb As an ISO 9001:2008 certifi ed company with 13 FAIM accredited companies in accordance with our ISO certifi cation, so Africa alone (31 in total in the Group), procedures and working practices are maintaining high quality and unifi ed maintained throughout the network.” standards is a top priority for AGS. “The Management at AGS sees Africa very group benefi ts our staff in Africa with much as the continent of the future, and employment, and through them we benefi t has clearly invested heavily in establishing in return from a nuanced and uniquely a network of branches across the continent. local understanding of the territory and Its workforce now stands at an impressive way of life in their respective countries,” 2,406, speaking a vast array of local said Alain. “Creating a team spirit and a languages as well as English, French, happy working environment is very Portuguese and Arabic. “We believe important, and our staff work hard to Africa has a lot to offer to international achieve this. From an administrative businesses and we want to encourage point of view all our branches are also more businesses to consider establishing independently audited regularly in themselves here,” said Alain. 14 The Mover ● July 2016 ● www.themover.co.uk NEWS: INTERNATIONAL

the entire chain.” Berglund, and the team working on the Xeneta platform, see the commoditisation of containerized freight as a solution. Commodities are traded on highly regulated exchanges with transparent pricing. Importantly, traded items can be hedged, buying or selling forward to manage exposure to risk. For example, in the case of aluminium, traded on the London Metal Exchange (LME), it is possible to buy or sell forwards by up to 123 months. “At the moment shippers and carriers are at loggerheads, fi ghting ● Xeneta claims commodity status would benefi t container carriers and shippers. to get the best prices in an unstable market,” Berglund explains. “However, by trading the transport as a commodity, at a transparent price, both parties achieve security Commodity status for container freight? and get the option of buying or With ultra-low container rates, multiple operators teetering on the brink of bankruptcy, selling forward when they feel the price is favourable to their interests.” and adversarial relationships developing between those shipping goods and the carriers, “For example, imagine how healthy Xeneta believes the entire container industry must evolve. a carrier would be if they’d sold forward three, fi ve or seven years when China - Europe rates were in he Oslo-based the US$1,500 - 2,000 range. On the benchmarking and market “Only a handful of carriers managed to other hand, imagine a shipper who intelligence platform for bought freight contracts now for two, containerized ocean freight make a profi t last year and some of the three or fi ve years ahead, protecting Tis proposing a radical solution it biggest players, like HMM and Hanjin, themselves against future rate says would benefi t both shippers hikes when carriers go bankrupt, and carriers – the introduction of are close to bankruptcy ...” or when the Chinese economy ‘commodity’ status. recovers even by just 1 or 2%.” Container rates have collapsed Patrik Berglund He concedes that there are risks over the course of the last eighteen involved, however, explaining that, months. According to Xeneta, which says, is unsustainable. “These rates the industry loses a few signifi cant for example, shippers who locked tracks data across 60,000 global are obviously positive for hard-nosed players, or sees widespread in the aforementioned rates of trade routes, short-term market negotiators wanting to ship freight, consolidation of power into fewer US$1,500 – 2,000 two years ago average rates for the Shanghai to but not for the industry, and not for hands. This will hit not only shippers would be hurting now. “But that Rotterdam trade are typical. Here, anyone in the long-term,” he states. hard, but also consumers, as all those element of risk is the price to pay the market average price for “Only a handful of carriers managed Asian-sourced retail and wholesale for both parties to gain predictability transporting a 40-foot container has to make a profi t last year and some items on which the western world, and transparency,” said Berglund. fallen by 51% since 1 July 2014, of the biggest players, like HMM Africa, and Latin America relies will “There are many things to consider, currently standing at USD 1294. and Hanjin, are close to bankruptcy, become signifi cantly more expensive. but with the transparent data that is Some Qingdao – Rotterdam boxes while UASC lost a reported US$500 So, regaining a sense of stability now available it’s easier to make have been obtained for as little as million in 2015.” wouldn’t just be a good thing for truly informed decisions. It has the US$100 during the last year. “The low rates that are causing this the containership vessel operators, power to transform this industry.” This, Xeneta CEO Patrik Berglund will, naturally enough, skyrocket if but for all stakeholders, right through ● www.xeneta.com.

Ward Van Lines off ers new customer air miles scheme

hilean moving company used to travel to and experience to provide a quality service to its Ward Van Lines has new destinations, make upgrades customers but the customer also teamed up with Latin to Business Class with these receives a prize for their loyalty.” America airlines LATAM airlines or any One World alliance In August 2010 LAN and TAM toC offer a new air miles scheme partner airline or redeem them airlines announced their plan to for its customers. against products in the LATAM merge their holdings into a single Any customer that moves with catalogue. entity, called ‘LATAM Airlines Ward Van Lines within Chile, or Sebastian Laporta, Managing Group’. Together, TAM and LAN internationally to any city in the Director of Ward Van Lines, said have more than 40,000 employees, world, now has the opportunity to the scheme is innovative. “With 280 aircraft, and 115 destinations ● Sebastian Brusadelli, Alliance-Partnership earn LATAM Pass kilometres (an this partnership, Ward Van Lines in 23 countries, while also offering Manager of LATAM Pass (left), with Sebastian air miles scheme). These can be again shows that it now only wants cargo services worldwide. Laporta of Ward Van Lines. AGS_54_The_Mover_A4_EN_23MAY_HiRes.pdf 1 5/24/2016 11:15:08 AM

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K 16 The Mover ● July 2016 ● www.themover.co.uk REPORT: EUROMOVERS CONFERENCE 2016 EUROMOVERS in Helsinki EUROMOVERS held its annual conference and AGM in May in Helsinki: a beautiful location for what was an excellent conference. Steve Jordan, Editor of The Mover, was the facilitator.

round 75 delegates took Proceedings started with the AGM explaining the company’s specialist part in the event, mainly followed by the directors’ report from global LCL service for household goods. EUROMOVERS members, EUROMOVERS Chairman, Denis On day two there were presentations from including a number from Zonneveld from Dijkshoorn in The In-Lease, a company providing a wide Aoutside Europe including New Zealand, Netherlands. This was followed by a range of furniture and appliances for hire China, Japan, Thailand, Australia and report on the performance of the group by to assignees; Sofrapack, a supplier of Canada. Guests and prospective members Thomas Juchum from the EUROMOVERS specialist cardboard cartons designed to were also invited. Such a small conference head office in Luxembourg. replace wooden cases and crates; and naturally promotes conversation and the During the conference, sponsors were Transpak, a materials supply company building of friendships which is exactly each given stage time to explain their that has sponsored EUROMOVERS for what the EUROMOVERS conference services to the group. First up on day one many years. Peter Gawthrop from QSS, is for. was a presentation from Kuehne + Nagel as the official auditor for the group, www.themover.co.uk ● July 2016 ● The Mover 17 REPORT: EUROMOVERS CONFERENCE 2016

explained the importance of having Stephen also teamed up with Stephen recognised Standards and the services Morris from Stephen Morris Shipping to offered by his company. Gerard Geijtenbeek explain the changes to the European from Roldo Rent discussed the changes customs regulations that applied from in the moving industry in recent years 1 May, 2016. Stephen Morris explained and speculated about what the future that although there would be some might hold. additional costs and minor delays, there Possibly the most poignant presentation was no reason why the accepted system was from Stephen Denning from Fox of consolidating European traffic through A nice touch at the EUROMOVERS Moving & Storage in Cwmbran. Stephen the UK shouldn’t continue as before. explained the changes to the SOLAS A nice touch at the EUROMOVERS conference every year is that all regulations that came into force on 1 July. conference every year is that all the first the first time attendees, whether He said that there was much confusion time attendees, whether new members or over the new global regulations and how just visitors, have the opportunity to take new members or just visitors, have they will be applied in each country but the stage for a minute or two to introduce urged EUROMOVERS members to make themselves to the group. It’s a tradition the opportunity to take the stage certain that they had the necessary that works well in such a small group. for a minute or two to introduce arrangements in place to provide a VGM Possibly the highlight of the conference (Verified Gross Mass) with every container was the presentation by Thomas Juchum themselves to the group. for shipment after the start date. continues over

● Denis Zonneveld. New Board for EUROMOVERS

EUROMOVERS elected a new Board at the Helsinki conference. Denis Zonneveld from Dijkshoorne in The Netherlands was re-elected as chairman with Angels Gallarno from Inter S+R SL in Barcelona as vice chairman. Peter Lauret from Gebr. v/d Eijnden in The Netherlands was elected as secretary with Eddy Walschot from Servaes Services in Brussels and Stephan Straus from Gebr. Rogendorf in Cologne as Board members.

● Thomas Juchum. ● Gerard Geijtenbeek.

● Roger Brown.

● Guillaume Rochman.

● Ulrike Tognon and Carl Arts.

● Stephen Denning. 18 The Mover ● July 2016 ● www.themover.co.uk REPORT: EUROMOVERS CONFERENCE 2016

continued from previous page winners were announced. ISS Worldwide continued his mission to bring opera to detailing the progress within from Dubai was the runaway top booker the moving industry. First class! EUROMOVERS since last year’s conference with Dijkshoorn of The Netherlands After business on the Saturday delegates in Barcelona. Thomas went through all taking the quality award. ISS and Grundell enjoyed a sightseeing tour of Helsinki the decisions and suggestions made last of Finland took the quality awards for and a boat trip to the Suomenlinna Island year systematically and explained the administration and finance respectively fortress, built to protect the city in the actions that had taken place. This included with 4Move from Moscow and Palmers 18th century and now a World Heritage the organisation’s first traffic managers’ Group from Australia taking quality Site. Dinner on the last night was meeting, specifically requested last year awards for members from outside Europe. celebrated at a local restaurant under the and held in Cologne in February; details Delegates at EUROMOVERS always shade of the stunning Russian Orthodox of progress on group purchasing work hard but take time to relax and church that dominates the skyline. arrangements; the adoption of ISO enjoy each other’s company. Dinner on EUROMOVERS is actively looking for Standards for the organisation; and the the first and second nights was taken in new members in strategic locations progress of the global awareness the conference hotel – The Scandic Grand around the world. The annual conference campaign. Marina – in the restaurant overlooking is a good opportunity to showcase the The business proceedings were the picturesque harbour. Entertainment organisation and present what must be one concluded in traditional style with the was provided, as has become the much of the friendliest groups in the moving EUROMOVERS Ceremony of Honours at anticipated norm, by Luigi Briotti from industry. Next year EUROMOVERS will which the top bookers and quality award EUROMOVING 2000 Milano who be in Edinburgh.

● ISS. ● Grundell. ● 4Move. ● Palmers. An easy way to excel By Steve Jordan

After completing my job as the facilitator at the EUROMOVERS conference in Helsinki, the chairman presented me with a certificate for ‘Excellent services and support to the EUROMOVERS network in 2016’. I was delighted. After 42 years in the moving industry this was the first time I’ve ever been presented with anything! It reminded me of one of my mantras when I did sales training for BAR many years ago. Everyone would tell me that it was very difficult to excel in the moving industry because, fundamentally, everyone does the same thing. I would always reply, “Well that makes it easier doesn’t it?” Surely if everyone does the ● Luigi Briotti same it’s easy to be different. I thoroughly enjoy my job facilitating conferences, and don’t do it for applause, but I was very touched by this simple symbol of appreciation. Thank you EUROMOVERS. It doesn’t cost much to be extraordinary. ● EUROMOVERS delegates at dinner in the hotel.

● Facilitator Steve Jordan. PGI-006 - Pac Global Insurance ad_Layout 1 6/8/15 12:09 PM Page 1

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relocate employees internationally. WORLDWIDE Steve Crooks, Senior Vice MOVERS AFRICA President of International Agent Development, and Peter Bowsher, OPENS IN KHARTOUM Vice President of Global Sales, accepted the award on behalf of orldwide Movers Africa Suddath during the awards gala at has announced the the annual Americas Global Mobility Wopening of its newest Summit in Philadelphia, PA. branch, in Khartoum, Sudan. Since establishing its first branch in Tanzania in 1993, Worldwide “We are honoured to Movers Africa has expanded receive this continued across the African continent and now has branches in Burundi, recognition from Eritrea, Kenya, Madagascar, Malawi, Rwanda, Somalia, South industry peers as it Sudan, Tanzania, Uganda, Zambia and Zimbabwe, Ghana, Senegal further demonstrates and Somaliland. our commitment to Commenting on the opening, ● Peter Bowsher and Steve Crooks (centre) accept EMMAs award for Suddath along with FEM representatives. Eric Beuthin, President and CEO take moving the of the Worldwide Movers Africa Group said he was confident the world personally.” Khartoum branch would be a Suddath recognised Steve Crooks success. “Sudan is not the easiest country in which to offer our gold standard service; however Ronald as International Mover This year’s entry was completely Mutesasira and his team are in place anonymous for all participants and with fully primed professionals.” of the Year at EMMAs the judges, both clients and peers, With more than 15 branches from stated that, “The compliance aspect coast-to-coast, Worldwide Movers Suddath has won its third Expatriate Management for transportation was typically Africa is one of only two major & Mobility Award (EMMAs) in the ‘International Mover lacking — until The Suddath international relocation groups on Companies. Their broader vision the continent and is a member of of the Year’ category showing continued excellence in and commitment to customer IAM, AMSA and SAIMA and is the global arena of household goods relocation. satisfaction makes them a winner.” certified by the Féderation “Suddath’s compliance Internationale des Déménageurs programme reflects our values, Internationaux (FIDI) in Europe. his is the fifth year in a row mobility professionals, chose culture and commitment to each Suddath has received an Suddath as the recipient out of a other, our customers and the ● Ronald Mutesasira. award in this category as total of five finalists in the category. community as a whole,” explained the winner in 2016, 2014 The EMMAs awards are held Steve Crooks, “We are honoured to Tand 2012 and runner-up in both annually to recognize excellence in receive this continued recognition 2015 and 2013. The Forum for a particular category of service from industry peers as it further Expatriate Management (FEM), a delivery or programme within demonstrates our commitment to global group comprised of industry companies or organisations who take moving the world personally.” Arpin Group recognised for environmental achievements Arpin Group was recognised at the 2016 Environmental Merit Awards ceremony of the US Environmental Protection Agency’s (EPA) New England regional office in May.

ach year EPA New England recognises ReNewable Now, which covers ‘the business side individuals and groups in the six New of green’ and broadcasts across many mediums. England states who have worked to Arpin Group’s achievements include becoming protect or improve the region’s the first company in the moving industry to Eenvironment in distinct ways. The merit awards, perform the S-CORE Multi-purpose Sustainability given since 1970, honour individuals and Assessment offered by the International Society groups who have shown particular ingenuity of Sustainability Professionals and investing in and commitment in their efforts to protect the the research and development of solar panels environment. for moving trucks to reduce engine runtime and Peter Arpin, Partner of Arpin Group and fuel consumption. President of Arpin Renewable Energy, was present This year’s Environmental Merit Awards to receive the award on behalf of the company. programme was dedicated to the historic Paris He has been the guiding force in Arpin Group’s climate agreement last year at which over 190 ● Left to right: Rob Guillemin, Innovation and Sustainability Specialist, EPA Region 1; Peter Arpin, Partner, Arpin Group; Deb Szaro, Deputy commitment to sustainability. Peter is also host nations committed to universally limit global Regional Administrator, EPA Region 1; Curt Spalding, Regional of the leading business sustainability network warming. Administrator, EPA Region 1.

22 The Mover ● July 2016 ● www.themover.co.uk PROFILE: TEAMWORK INTERNATIONAL MOVERS

TEAMWORK INTERNATIONAL MOVERS: THE FIRST TEN YEARS

It is now ten years since Lars Lemche launched his fledgling company, Teamwork International Moving, from a small office in Sao Paulo, Brazil. Despite his Danish roots, Lars had spent most of his working life in Brazil’s international moving industry and risen through the ranks to sales director of one of the country’s major players.

“ here were changes happening in travel, hotel and rental car points over business evolves – it’s what we call here my old company and I decided the years and decided to use them to re- in South America ‘a never ending bag’.” the time was right for me to establish contact with some of my old One milestone moment came only a few move on,” said Lars. “Things friends that I’d done business with in the months after Teamwork started trading Twere pretty good at that time in Brazil past. That was how we got the business when Lars cold called Citibank in Sao and I figured it was a good time to start started, but it was three months before Paulo and was summoned to the office something new and different.” we signed our first customer.” the following day. “To say the least I was As a European, Lars had always been Lars’ initial vision to change the mentality surprised. My appointment was for frustrated by the way business was and work ethic of the stereotypical 10:00am and it was a two-hour drive. I conducted in South America and deplored Brazilian worker was a major factor in set off at 6:00 and arrived at 8:00 just to what he described as the ‘mañana, getting the business off the ground. “Right make sure I wasn’t late!” The meeting mañana’ attitude that prevailed in many from the start we trained our people to was successful and marked the start of a organisations at that time. “I had always keep customers informed at every stage business relationship that has continued been taught to be pro-active and to keep of their move – there were no excuses,” to this day. to timetables and I was determined to run said Lars. Lars believes that personal contact and the new business in that way,” he said. To begin with, Teamwork had no vehicles building friendships is the best way “We rented a small office in Sao Paulo; or warehousing and used other moving of doing business, which is why he is now all we had were a couple of laptop companies to undertake the physical a director of PAIMA and also a member computers, some second-hand office work, while concentrating on developing of IAM and FIDI. furniture, a telephone line and two mobile its sales and operations personnel and Since those early days Teamwork phones. I remember turning to my creating its own move management International Movers has grown beyond assistant and saying, ‘What now!’ It was software. Lars explained, “We wanted a all recognition and now has offices in an exciting but at the same time a system that would make it easy for our both Sao Paulo and Rio de Janeiro with frightening moment.” people to keep customers informed 11,000m2 of warehousing, 120 personnel Lars spent the next few weeks travelling without having to manually send e-mails and nine vehicles. the world visiting his former corporate to keep them in the loop. The software we In the middle of last year Teamwork clients and partners and asking them for devised still works well today, although needed more control over the company their business. “I’d built up a lot of air we are continually upgrading it as the and decided to implement SAP for the www.themover.co.uk ● July 2016 ● The Mover 23

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“We rented a small office in Sao Paulo; all we had were a couple of laptop computers, some second-hand office furniture, a telephone line and two mobile phones.” Lars Lemche accounting, purchase, human resources ● Top and inset: Teamwork’s and controlling. This is another challenging headquarters; above: Lars Lemche. task, as you must have all in place before starting. So what will the next ten years bring? “Things here in Brazil are not as favourable as they were back in 2006 when we started, but Teamwork is in good shape and I’m optimistic about the future,” said Lars. “Over the next few years we’ll be carefully controlling our costs, but at the same time investing in and developing our people. I believe our customers value our family spirit and work ethic and know they can rely on us to get things right.” 24 The Mover ● July 2016 ● www.themover.co.uk NEWS: ON THE ROAD

is fitted with newly developed tyres with lower rolling resistance. The trailer weighs two tonnes less than the reference trailer, which translates into either lower fuel consumption or the possibility of higher payload. The project also includes an improved driveline. The rig was test driven on Swedish roads in autumn 2015. Work on the Volvo Concept Truck has been in progress since 2011. The aim is to improve the efficiency for long-haul truck transportation by 50%. Since the concept vehicle is part of a research project it will not be available on the market. However, some of its aerodynamic features have already been implemented on Volvo Trucks’ series-produced vehicles, and more of its solutions may be fitted in the future. The research project is a bilateral joint venture between Sweden and the USA involving support from the Swedish Energy Agency and the ● The Volvo Concept Truck. US Department of Energy. The American SuperTruck project aims to increase transport efficiency for long-haul operations on the North Volvo Trucks’ new concept truck cuts American market. fuel consumption by more than 30% Specifications: • Truck model: Volvo FH 420 Volvo Trucks’ new concept vehicle shows how it is possible to drastically boost • Engine: Volvo D13 Euro 6 productivity in long-haul operations. Among the secrets behind these remarkable Aerodynamic improvements: • Optimised aerodynamic trailer and tractor; fuel savings are aerodynamic design and lower kerb weight. • In order to reduce air resistance, the conventional rear-view mirrors have been ith support from the vehicles. This is a high-priority area efficiency that has benefited both the replaced by cameras, which have the added Swedish Energy both out of environmental concern tractor and trailer. “We’ve modified advantage of offering better visibility and Agency, Volvo Trucks and in order to reduce our customers’ the entire rig and optimised it for increased safety; has developed a new costs. We’re proud to be able to drive improved aerodynamics as much • Aerodynamically optimised chassis side-skirts conceptW vehicle, the Volvo Concept this development. Our concept truck as possible. For instance, we use cover the rear wheels on the tractor and all the Truck. It is the result of a five year showcases the immense power of cameras instead of rear-view mirrors. trailer wheels; long research project aimed at on-going technical advances,” said This cuts air resistance, so less • Aerodynamic spoilers extend the trailer and creating more energy-efficient Claes Nilsson, President and CEO energy is needed to propel the truck,” cut air resistance; vehicles. The new concept truck cuts Volvo Trucks. explained Åke Othzen, Chief Project • Optimised air flow for the engine’s cooling fuel consumption by more than 30%. One of the key factors behind the Manager at Volvo Trucks. system; “We continuously work on low fuel consumption is the massive In addition to the aerodynamic • Minimised air resistance at the front of the developing more energy-efficient 40% improvement in aerodynamic improvements, the concept vehicle tractor, the wheel housings and entry steps.

EUROMOVERS International SA EUROMOVERS International 13, Rue Edmond Reuter · L-5326 Contern, Luxembourg Worldwide Movers Allicance Phone: +352-26 70 16 56 · Fax: +352-26 70 16 57 Recognized Trademark The EUROMOVERS Network, now in existence for over AA friendlyfriendly NetworkNetwork 10 years, is proud to count partners in more than 30 Co-operation and Assistance withwith aa FamilyFamily SpiritSpirit countries in Europe and Overseas. Special rates and Conditions Powerlanes and Groupage Services Throughout the years, the network has developed a strong, international recognized partnership. Originally Exchange of Knowledge and Experience created by likeminded European Movers who wished to Participate in Corporate Accounts co-operate with others under the same standards, vision HO's Sales Assistance and banner, it has developed to an exclusive Circle of Experts with strong coherence, co-operating with a Partner-to-Partner Sales Assistance family spirit. Marketing, Public Relations, Web Quality Training Environment Email: [email protected] International Matrix Certification Web: www.euromovers.com Area Coverage www.themover.co.uk ● July 2016 ● The Mover 25

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EuRA Conference Malta 2016 EuRA held its annual conference in Malta in May. It turned out to be the biggest ever with 680 guests from over 55 countries. Dominic Tidey, EuRA COO, provides his report.

hen I arrived in Malta, the This highlighted a very apposite issue week before the event, for us. Our focus this year has been on the hotel was still closed “Social Values/Better Business” looking Wfor a total refurb. The at the way Conscious Capitalism is management team sent a car to greet us changing the landscape of business and complete with high vis jackets and hard how it’s impacting on mobility. One of the There was some hats – we called this renovation humour. most central principles in the philosophy After a tour of the ongoing works, which is respect and faith in all stakeholders terrific content ... were very far from complete, we knew we within the sphere of operations in which Frances Edmonds had total faith in all of the teams. Seeing you work. Our major stakeholders in the getting everyone the dedication and diligence of everyone, conference are of course the members from the project manager to the building and delegates and making sure we can singing new EuRA and cleaning crews, was a really humbling give a great, relevant event, at a great lyrics to the Beatles experience. Sure enough, as promised price which maximizes the return on classic Help ... and planned, the Hilton Malta re-opened investment for all attendees is our primary in spectacular fashion on the Saturday goal. Our next most critical stakeholder before our conference got underway on is our venue, and their goal is to provide the Monday. us all with an experience that shows they www.themover.co.uk ● July 2016 ● The Mover 27 REPORT: EuRA CONFERENCE 2016

● Far left: EuRA delegates; centre left: Steve Coyne; below left: Frances Edmonds; left: Stuart Knight.

are the best at what they do, and we have ... keynote speaker to say that the Hilton Malta surpassed our expectations. Over the four days Stuart Knight got from our arrival to the opening, the everyone energized transformation was total and unbelievable. With the conference now in its 18th and enthused and we year, it’s interesting to reflect on how all left for the party much things have changed. Back at our night on a high. first event in Barcelona, we had 90 guests and the conference began with cocktails prior to the Gala Dinner on Thursday There was some terrific content night followed by a day of sessions on throughout the event, from Frances Friday, finishing at 16:00. Edmonds getting everyone singing new In Malta this year, the conference began EuRA lyrics to the Beatles classic Help, to with the exhibition and Immigration the very well received first Immigration Symposium on Tuesday and ended with Symposium, which we will bring back the boat trip on Saturday morning, with next year. Our breakout programme partner meetings, training and breakout was the strongest yet, with four superb sessions, a EuRA Global Quality Seal sessions looking at industry changes and Holders party, our welcome reception, developments. Our opening speaker Gala Dinner, plenary days, research frightened us all into re-examining our update and party night. IT security protocols. Steve Cryne of the For the second year delegates were able Canadian Employee Relocation Council to use the EuRA app to meet and message outlined the first results of the inaugural each other, check the schedules and keep joint EuRA/CERC research into industry up to date with sessions. We also had our trends which we will publish in June. It new Activity Feed so delegates could makes fascinating reading and provides comment in real time via the app and a genuine toolkit for looking at what Twitter as sessions were taking place. For changes are coming and how we should 2017 we will be adding a full social media prepare. There will be a huge growth in interface and there will be screens around assignments but the packages being the venue where the app RSS feed will purchased from providers will change. be live for delegates to upload pictures Elisa French and Anne Copeland led a and comments throughout the event. continues over 28 The Mover ● July 2016 ● www.themover.co.uk REPORT: EuRA CONFERENCE 2016

continued from previous page We are already raising brilliant session on how Conscious Capitalism is impacting on our industry money for our 2017 and what it means for families and Warsaw charity. corporations and the duty of care they have. Delegates are taking For the fi rst time we ran a plenary part by posting session using the dynamic and pictures of themselves, energizing ‘Ignite’ format. Superbly organised and moderated by Ghadeer family and friends Hassan, the seven presenters had 15 wearing their EuRA slides and 15 seconds per slide to outline sunglasses the contributions they were making in ● Tad Zurlinden sports the EuRA shades. their companies to embrace the principles of Conscious Capitalism. of delegates, we raised €25,000 for our Our terrifi c keynote speaker Stuart Malta charity Inspire, supporting adults Knight got everyone energized and and children with learning diffi culties enthused and we all left for the party night across the country. This was an amazing on a high. amount of money which was raised from The hotel were very disappointed not the generosity of the bidders in our live to be able to host our Gala Dinner around and silent auctions, from everyone who the lagoon pool. They had been prepping purchased a pair of EuRA sunglasses to for an outdoor extravaganza, but the wind the €5 we donated for every app just proved too much and we were forced downloaded. This is a massive sum of to come inside. We were disappointed money for Inspire and enables them to that we had to split the group into two continue their fantastic work. ballrooms as it might have dampened We are already raising money for our the atmosphere, but the hotel did a great 2017 Warsaw charity. Delegates are job on the food, the wine fl owed and taking part by posting pictures of people had a great time. themselves, family and friends wearing The party night out in the countryside their EuRA sunglasses in places all over in the Xara Lodge was a great success the world. We will donate €5 for every and the night was danced away. photo posted on Twitter using the hashtag Thanks to the extraordinary generosity #eura2016sunglasses. nspcc.org.uk/underwear 2013526. Registered charity numbers 216401 and SC037717 30 The Mover ● July 2016 ● www.themover.co.uk NEWS: ON THE ROAD

Christopher Snelling, FTA’s Head of National and Regional Policy said, ”It should be remembered that air quality has already improved substantially in the capital and will continue to improve further - even if London does nothing. These disruptive proposals will at best only accelerate the situation that is likely in a few years from now. They “If we are to avoid will put businesses at risk and add massive costs to all - especially to increasing costs those who need the services that vans provide. Freight operators and for consumers, ● London’s air quality has improved and will continue to do so, says the FTA’s Christopher Snelling. the service industry could find themselves being charged extra for businesses will need their vehicles before they have had significant financial any reasonable chance to upgrade. London Mayor’s air quality Many businesses could lose trade help to adopt these first in central London, then the standards this early.” proposals threaten small firms whole of inner London - and for businesses based in the zones Christopher Snelling The Freight Transport Association has reacted with extreme involved, the impacts will be even worse.” concern over the London Mayor’s proposals on air quality. The Association stated that in fully developed allowing all FTA believes the package proposed by Sadiq Khan would addition to the general increase in companies to upgrade if needed. cost of doing business in the capital FTA is concerned that these new add substantial cost to all London businesses and potentially it was also worried about the impact proposals could see lorries charged put some small companies out of work altogether. on small businesses in the haulage extra just three years after their sector and all those who use or rely Euro 6 standard came in, and vans on vans. just months after - as their Euro 6 TA has said that the plans secondly a requirement for vans Mr Snelling added, “The tipping standard does not start until this outlined by the new London and lorries to be Euro 6 across point where these regulations autumn. If we are to avoid increasing Mayor could have three inner-London - possibly as early as become less disruptive to business costs for consumers, businesses major possible impacts on 2018; and thirdly the proposal would is around eight years after the Euro will need significant financial help business:F first an additional charge require lorries to be Euro 6 across standard was introduced when a to adopt these standards this early. on the Congestion Charge which is all of Greater London as early as third to half the fleet is compliant, It is imperative that the Mayor expected to impact vans and lorries; 2020. and the second-hand market is looks at carrots as well as sticks.”

New Driving for Work course launched by IAM RoadSmart A report commissioned by IAM RoadSmart, formally the Institute of Advanced Motorists, has shown that 86% of vehicle fleets had experienced an accident in a 12 month period.

he report by Nutshell spoke to looking at what can be done to 20 fleet and health and safety make the often stressful business Tprofessionals, from small and of driving for work easier and large fleets, representing around more enjoyable. 7,000 drivers. The new Driving for Work course IAM RoadSmart has used the provides coaching and guidance knowledge gained from this on the elements of driving which research to develop a new course really matter to the driver and the – Driving for Work. The course fleet. Topics covered include the offers a tailored approach to potential impact of fatigue and training, working closely with the mobile phone use; how to drive in customer throughout the process a fuel efficient manner and the to establish the needs of their principles of manoeuvring when drivers. parking or driving in confined ● IAM RoadSmarts’s Driving for Work course aims to make drivers’ lives easier. Few people respond well to spaces. criticism and there is clear evidence Lesley Upham, IAM RoadSmart need to add to that. Instead we sometimes arduous task of business that frightening messages on risk Commercial Director said, “Business work with them to make their lives driving. Driver retention is a key don’t motivate. IAM RoadSmart’s drivers are already under pressure. easier through the way they drive. “ concern of fleet managers and new course for business drivers They are being bombarded with “This will in turn lead to them supporting this through improving aims to understand the individual’s messages from all quarters, not being safer on the roads, save their driving enjoyment is really own motivations and concerns, least to be meeting their business money through using less fuel important.” on a one-to-one basis, while objectives. People like us don’t and taking the stress out of the ● www.iamroadsmart.com. www.themover.co.uk ● July 2016 ● The Mover 31

Struggling Caged, neglected and to balance in torment. Please help. your supply and demand? It's now easier than ever to get the customers you want, in the areas you want, to help you increase your profits and grow your business.

When we found Monti, the 18-month-old bear was being kept by a hotel owner in Bulgaria, for the amusement of guests. For Monti, his 9m² cell was roughly equivalent to a man living in a telephone box – and he’d been caged since being a few days old. Choose your leads based on budget, location & move type! Monti is now recovering at our bear sanctuary in Belitsa, Bulgaria, but we know that more bears like him ����������������������������������������������������� Your first 5 leads are free global animal welfare issues and www.buzzmove.com/company-sign-up is committed to taking action against all forms of animal cruelty. Will you give us the urgent help we need to rescue more bears like Monti and put an end to their torment?

Yes, I will help to rescue bears from cruelty and torment. ������������������� £20 £50 £100 OR my own choice of £______����������������������������������� ����������������������������������������������������

��������� Expiry date �� Issue no. �������������� (Maestro only) From (please complete your details below) Name (exactly as it appears on the card) ...... ������� ...... �������� ...... Telephone ...... Please return to ������������������������������������������� �������������������������������������������������������������������������� Thank you. ��������������������� �������� www.four-paws.org.uk 32 The Mover ● July 2016 ● www.themover.co.uk INTERVIEW: MICHAEL SCOTT

Tales of BAR, Eurovan and FIDI Michael Scott has been a major fi gure in the international moving industry for most of the last 50 years. As well as running a successful moving company, he was chairman of the BAR Overseas Group, president of BAR, a founder of Eurovan and director of FIDI. Steve Jordan met him at his home in Surrey for a chat.

t was in 1876 when Queen Victoria seven years after the company was formed, and by the 1960s it was employing over was on the UK throne and Benjamin Pitt & Scott handled all the exhibits for 200 people. Disraeli was her Prime Minister that the World Fair in Chicago, had branches The moving industry was always Herbert Scott and Charles Pitt put in Liverpool, Glasgow, Paris, Hamburg important to Pitt & Scott but it had many Itheir heads together to form the moving and four fully owned branches in the USA.” more irons in the fi re. It provided company that was to bear their names for It seems that the whole family were insurance for travellers’ belongings at over 100 years. The plan was to provide blessed with energy and business acumen. railway stations though a separate a service to American tourists, engaged In 1895 the US companies had been found organisation, the Travellers’ Insurance in the European Grand Tour, to ship their guilty of cheating customs so Michael’s Association (TIA), an organisation that treasured purchases home. It was a trade grandfather headed off, at the tender age was sold in the 1920s to keep the company that Pitt & Scott embraced for much of of 27, to successfully recover the situation solvent during the general strike and the its life. and drive the success of the US operations depression. Herbert was Michael’s great uncle. “He until his return in 1908. Michael’s father, Another diversifi cation was the Ocean was a dynamo,” he said. “By 1883, just Douglas, took over the company in 1947 Travellers’ Club, started in the 1950s to www.themover.co.uk ● July 2016 ● The Mover 33 INTERVIEW: MICHAEL SCOTT

In 1968 Michael, with three industry colleagues - Cari Spillman, Welti Furrer, Zurich; Lars Osman, Kungsholms, Stockholm; and Juergen Schmit Klingenberg, Klingenberg, Hamburg – started Eurovan. “Allied Van Lines had decided to expand into Europe,” Michael explained. “They were beginning to recruit companies and we didn’t want to lose the cooperation of our agents.” The plan was to operate Eurovan as a return load bureau helping to reduce costs for members. It was very successful. The Allied organisation morphed into CETI and, in the mid 1980s, Eurovan and CETI joined forces to create OMNI which is still a powerful force in the industry today. He took over as managing director of the company in 1971 after his father’s death. He was still a young man but he had his father’s trusted team around him. “People such as John Millard, Jack Ellis and Douglas Crowhurst were very loyal to the company and we got on well,” said Michael. It was Jack Ellis who fi rst introduced Michael to the BAR Overseas Group. Jack had been FIDI’s fi rst president in 1951. Michael started as an Overseas Group Councillor in 1965 and was able to use his wide knowledge of the industry sell holidays on cargo ships. “It was a great to help guide the organisation. He became “I didn’t feel that it was way to have a holiday,” said Michael. “In one of its representatives to FIDI (with those days, when a ship was in port it was Michael Gerson) and the Overseas Group’s an obligation more that there for a few days. Plenty of time for chairman in the 1970s. it was the right thing sightseeing.” It was a business that Michael was Overseas Group chairman fl ourished until the rise of containerisation in 1976 when two international moving for me to do.” put a stop to it. companies, QRS and Seven Seas, went Michael joined the company after out of business leaving private customers Michael Scott studying mathematics and law at out of pocket. It was during Michael’s Magdalene College Cambridge. “I didn’t chairmanship that BAR set up the IMMI feel that it was an obligation more that it advance payment scheme to provide was the right thing for me to do,” said protection for customers. This system Michael. “I enjoyed it a lot and felt I was remains in place today. quite good at it at the time.” continues over 34 The Mover ● July 2016 ● www.themover.co.uk INTERVIEW: MICHAEL SCOTT

● The Eurovan managers, left to right: Juergen Schmit Klingenberg of Klingenberg; Cari Spillman of Welti Furrer; Lars Osman of Kungsholms and Michael Scott. Left: Eurovan promotional literature of the time.

time,” said Michael. “It was looking for better.” He acknowledges, however, that more training and a payments guarantee online learning does make education system between members.” He got them more accessible to a much wider audience. both started. The training seminars were Asked what were his successes and very popular and well attended and failures, Michael said that he thought the Michael’s experience with BAR had made PPP was a success. “It had a slow payers him amply qualifi ed to set up what became list that included every reported bill over the Payment Protection Plan (PPP). three months old. If a company showed danger signs the correspondence “The relationship started. We had to pull the plug on a few companies.” continued from previous page between OMNI and Surprisingly, perhaps, Michael sees the But the experience had left Michael creation of OMNI as a failure. “I rather somewhat disillusioned with the industry. FIDI was beginning to regretted that OMNI was a sort of club “The whole shape of the industry was get a little less good within a club,” he said. “It was a pity that changing. Prices were cut-throat and FIDI lost some of its importance because companies were easy to start and very around the turn of OMNI was the big companies with the diffi cult to close down as soon as they big traffi c. It wasn’t quite the same if the start to expand. You have to be a very the century.” OMNI conference was seen as being clever person to build a company and bigger or better. I felt that it was taking make it top notch. Some achieved it: Michael Scott something away from the FIDI conference Bryan Bennet with Movers International and making FIDI appear second class.” in Canada, Paul Evans with Trans Euro in Somehow Michael managed to convince Michael acknowledges the irony that he London, Michael Gerson did very well, tutors to give their time freely for the was one of the founders of Eurovan, Bill Reinch with Transpo in Thailand. But benefi t of others. “They only got paid OMNI’s forerunner. there were many examples of companies expenses but their companies valued “The relationship between OMNI and that didn’t thrive either because the them being seen as experts in their fi eld. FIDI was beginning to get a little less owners were not suffi ciently ruthless or They enjoyed, it, they saw it was good around the turn of the century. The clever enough.” worthwhile. I certainly did.” The general bigger and better companies were seeking At that time the general business was management course took students out the other bigger and better companies under threat from the big operators and through every part of moving and included and [OMNI] was a way of having a closer fi ne art packing died because Americans fi eld visits and a two-hour examination contact with them. I think it was a natural stopped coming. Michael decided not to at the end. “Not everyone passed. We thing to happen.” encourage his sons into the business, but always had a few failures which increased Today, Michael has little contact with to sell it in 1985 to Pickfords. the tension and the kudos for success.” the industry that fed his family for four “I really regretted that afterwards because Michael stayed at FIDI for ten years. generations. He stays in contact with a Pickfords had different values and we lost When he retired aged 60 he continued to handful of close friends, still plays a little our antique and fi ne art packing business manage the training programme for a golf and partners his wife, Jill, at bridge. quite quickly. They gave much more further seven years. But the shift to an “Bridge is my main time occupier now,” importance to the storage and particularly increasing reliance on online learning he admits. But they are both still healthy offi ce records storage. Our international didn’t sit well with Michael. He admits to enough to enjoy travelling, including trips moving business died fairy shortly being a little old fashioned but believes to the USA twice a year to see their sons afterwards because Pickfords didn’t give that people learn best face-to-face. He and wider family. importance to personal service in the way said that he always tried to have a good Michael Scott inherited a successful we had done.” mix of students with people from as many company but chose to let it go as the He stayed on for a while but was never companies and countries as possible. “I industry changed around him. His comfortable with the new set up. In 1988 thought it was wrong because managers contribution to the wide industry, he accepted an offer from FIDI to join as need to manage people, I didn’t think however, was profound and will be felt its director. “FIDI was changing at that looking at a computer screen would be for many years to come. www.themover.co.uk ● July 2016 ● The Mover 35 NEWS: ON THE ROAD

EDWARDS TRADE STORAGE

● HGV drivers are urged to use tractor unit parking brakes and warning alarms. YOUR Death of road worker prompts STORAGE HSE warning to HGV drivers PARTNER The Health and Safety Executive has warned that HGV drivers • Competitive Rates For more information are frequently putting lives at risk by not following basic safety • Tailor Made Services on our trade storage procedures when coupling and uncoupling vehicles. • North & South London Hubs services contact us • Safe and Secure today on he workplace health and driving for 12 months. • Flexible and Friendly safety regulator urged HSE Inspector Melvyn Stancliffe, 01285 760 244 drivers to apply parking speaking after the hearing brought • Fully Compliant [email protected] brakes and use (or retrofi t) by the Crown Prosecution Service Twarning alarms to avoid a repeat of (CPS), said: “This was a tragic and www.edwardsstorage.co.uk an incident in January 2015 when a wholly avoidable accident and HSE’s 20-year-old man died. Road worker sympathies are extended to the Dale Pentney was crushed by an Pentney family. Sadly, it shows how HGV tractor unit which unexpectedly dangerous situations can develop applies to all trucks over 12 tonnes. rolled backwards as driver Anthony very quickly. These coupling/ DKV extends Non-Russian customers can pay Steven Smith was in the process of uncoupling incidents – known as the toll with the DKV CARD either delivering materials for repairs to ‘runaways’ or ‘rollaways’ – are all toll paying via the Platon Service Offi ces or the A21 in Kent. too common.” on the Platon website. For the On 24 May, at Sevenoaks “Many vehicles are fi tted with network in national toll, a completed Magistrates’ Court, Smith was given visual and audible parking brake registration is required. a suspended prison sentence. He warning alarms, and if they are not Russia “We are happy to be able to offer pleaded guilty to causing death by fi tted, hauliers should consider our customers a cash-free billing careless driving and a breach of retrofi tting them to their tractor units n May, DKV extended its toll solution for the cross-border section 7 of the Health and Safety at as HSE considers it reasonably paying network in Russia. It is traffi c to and from Russia as the Work Act. The court heard Smith, practicable to do so. These alarms Inow also possible to settle toll- fi rst western European provider,” 48, of Philadelphia Road, Porthcawl, must never be ignored. Drivers must routes to Estonia, Latvia and said Katja Mondok from Product Newport, Wales, was an experienced ensure they correctly apply the Belarus in the Pskov region. Toll Management Toll. HGV driver and was in the process tractor unit parking brake before tickets for this regional toll can be Toll services are part of DKV’s of connecting his tractor unit to exiting the cab and then follow safe bought at the respective toll booths extensive service package, which another parked trailer when it rolled decoupling and coupling using the DKV CARD. includes refund services, fuel backwards. Men working with procedures.” Both the national and regional cards and online services. Mr Pentney were able to jump out Nigel Pilkington, Head of CPS distance-based toll in Russia ● www.dkv-euroservice.com. of its way but Mr Pentney was South East complex casework unit, unable to do so and was trapped said: “Although Dale died whilst he between the two vehicles. He was at work, it was important to Latest approved ATFs sustained major head injuries and charge Anthony Smith with the died at the scene. serious offence of causing Dale’s Name Location Telephone A joint investigation by Kent Police death by careless driving. The Orwell Trucks Newmarket 01638 720204 and HSE found that Smith failed to sentence rightly refl ects the fact of J D Engineering (Scotland) Ltd Dumfries 01387 750327 apply the parking brake of the tractor his careless driving on that day.” unit before he left it. He also failed to ● Guidance on safe coupling follow recognised industry coupling and uncoupling of vehicles is procedures. Smith was sentenced to available at: www.hse.gov.uk/ ● Find your nearest ATF at: 12 weeks’ imprisonment (suspended workplacetransport/information/ www.gov.uk/fi nd-atf-dvsa-test-station for 12 months) and disqualifi ed from coupling.htm. 36 The Mover ● July 2016 ● www.themover.co.uk BUSINESS: CULTURAL DIFFERENCES Cultural diff erences in business Alyssa Bantle, Global Curriculum Manager, Intercultural & Language Training, Crown World Mobility, off ers tips for avoiding faux pas when working abroad.

ou’ve just started a new job Poland Brazil abroad but how do you Tip 1: Brits tend to aim on using fi rst Tip 1: Brazilians tend to associate English communicate? Should you be names too fast (or immediately) when speaking people with the US, and might direct with the Germans but speaking in Polish. Poles tend to be more be a little confused when faced with a Ynot with the Japanese? Should you avoid formal and would like to be called Pan or slightly different accent and sense of fi rst names in Poland but use them in Pani for quite some time. When speaking humour than they expect from an Australia? If an Indonesian asks about English, fi rst names usage is more American. your weight are they being friendly or common but just remember to be a bit Tip 2: Business meetings are often rude? more formal initially than you would in scheduled about two weeks in advance. For people doing business abroad, the UK. Also, make sure you confi rm the meeting and especially for those working on Tip 2: A big challenge is operating around with a call or e-mail a day or two before it assignment, it can be a big surprise to fi nd the business calendar, which is somewhat is scheduled to take place. out how many cultural differences exist. shorter than that of the UK. Bank Holidays When it comes to understanding can often be on a Wednesday or Thursday Panama cultural differences in business, it’s one and it is common for people to take a day Tip 1: Panamanians do business with thing knowing the correct way to greet or two before the holiday or even the people, not companies. So a focus on colleagues and formal guests. However, whole week off. Always check for building a network and maintaining the ability to understand and adapt to business holidays before planning a trip relationships is key. This means fi nding business and social norms when working and then check with who you want to ways to spend quality time with people on assignments has become a skill of meet to make sure they will be at work. and not just jumping to the task. paramount importance. Tip 2: In Panama the sense of time, It’s no surprise that cultural training is urgency and deadlines can be very now mandatory in many major different than in the UK, so be very corporations when sending assignees to conservative in estimating how long it work abroad – for people in global will take and how much it will cost to mobility it’s as important as being able to complete a project. This applies to large do your job. Panama scale projects as well as tasks you So, here are cultural tips for working in a outsource or delegate. variety of countries. You may be surprised just how different we all are …

Germany Tip 1: When giving feedback, be as direct as you can. Concentrate on what needs to be changed or improved and point that out. Instead of ‘Perhaps you could consider ...’ use something more direct such as ‘Some of this is not right, please change xyz.’ As rude as that might sound for a Brit it isn’t for a German. Still not convinced? Keep in mind that feedback which seems polite to a Brit might be both confusing and even seem dishonest to a German who values direct communication. Tip 2: Be careful with using British humour. Germans use humour much more sparingly in professional situations. Also, British irony is often lost on Germans - and many other cultures for that matter! British people joke as a way to get someone on their side but sometimes they achieve the opposite when doing this abroad! Tip 3: Don’t be surprised if after your Brazil presentation the German audience applaud by knocking on the table repeatedly using their knuckles. www.themover.co.uk ● July 2016 ● The Mover 37 BUSINESS: CULTURAL DIFFERENCES

Indonesia Australia Tip 1: You will almost certainly be offered Tip 1: There’s a more social approach to feel you know well, try not to make snacks or tea at business meetings. It is business in Australia. After meetings at assumptions. good practice to wait for the host to drink the offi ce are held it can continue socially Consider cultural differences an (or eat) fi rst or to specifi cally ask you to at restaurants or pubs. Sometimes there opportunity to explore, not just the begin. may even be personal invites to people’s differences but what they mean and how Tip 2: Indonesians may not hold back on houses for BBQs. This is just as important they developed. some topics not often discussed or as the main meeting to build that What does that ambition look like? Well, considered rude in the UK. These could relationship and get to know the client make sure you truly observe what people include your weight, marital status, age better. are saying and doing, ask questions and religion. Plan an answer you are Tip 2: Dress style is largely smart causal about what you observe and lastly, share comfortable with ahead of time on these rather than full business suits. More information about cultural norms you topics. conservative businesses will certainly are used to and the reasoning behind it. still dress more formally but in many It takes real understanding to make a Hong Kong cases being ‘overdressed’ will not be success of doing business abroad. Tip 1: Most communication, even if the seen as a sign of respect as it might be in person is in the cubicle or offi ce next to the UK. you, will be done through a computer Alyssa Bantle screen on an instant messaging The more you look into global business programme. Do not take it personally if culture, the more apparent differences Alyssa Bantle is an expert in cross cultural people prefer an instant message or text become and the potential impact this training, a professional business coach and Global to a phone call or face-to-face conversation. can have on working relationships and Curriculum Manager for Crown World Mobility. Tip 2: Taking clients out for lunch is really networking abroad. She is based in Miami. important – a lot of locals are taking out But it is also important to remember ● www.crownworldmobility.com. clients to celebrate ‘Christmas, New Year there are no guarantees with doing and Chinese New Year’ in one meal. business in other cultures - no matter how Going out for an informal drink after work much you know. People and cultures are as you would in the UK does not work always full of surprises. That is why the well in Hong Kong. This would be seen most important thing is to be curious at as an offi cial work event no matter how all times. Even if you are in a familiar informal you want to make it. situation or with a client or colleague you

Germany Hong Kong

Indonesia

Poland Australia 38 The Mover ● July 2016 ● www.themover.co.uk PROFILE: PREMIER INTERNATIONAL MOVERS

joined FIDI when the conference was in ● Luis Amorim and Bruno Rosa Lisbon,” said Luis. “With all these groups pictured at the FIDI conference in Geneva. you have to be patient. If you take your time, make contacts and provide a good service, opportunities will come up. You can talk 50 times to the same agent but if he’s already working with someone in Portugal who’s doing a good job, we have to respect that: we have to wait. Nobody is going to change agents for a few euros; it’s about partnership.” Unlike many start-up companies, Luis, Helder and Edgar didn’t have any help in the early days: they had to do everything themselves and learn as they went along. “We had to start from scratch. We didn’t have a father or an uncle to give us a head start. We had to prove how good we are and make a name for ourselves in the industry.” But that has resulted in a company that is very equal and in which everybody benefits. “We are not suppliers we are partners,” said Luis. “If you have a problem pick up the phone and call me. We have good relationships with all our road crews. Everyone is nice.” Another key member of staff is Bruno Rosa who’s been there for four years. Bruno spends most of his time in the office coordinating the moves, talking to Leading with operations agents and providing rates. “I make sure that I answer them on the same day,” Premier International Movers, Lisbon started from nothing just 12 years ago. said Bruno, underlining the company’s dedication to providing a high level of Steve Jordan caught up with Director Luis Amorim to find out his story. service. Embracing the international work has t was in 2004 that Luis Amorim, in my working life. So when you see transformed the company. “All the Helder Antunes and Edgar Antunes something getting bigger and bigger decisions are taken outside Portugal, in started Premier International you know it’s going to fall. You cannot the UK and US mainly,” said Luis. “We Movers in Lisbon. It was an unusual hold it forever. So you have to be careful. can’t book with big brands here, there Ibeginning for the company as they had Nobody gives you anything free. In the are no contracts.” no experience of running a business or good times you have to keep something But through the company’s international of management but, with hard work and back for the winter.” partners it is now thriving. Full-time, determination, it worked. So the crash of 2008 and beyond left permanent staff include five people in Both Luis, Helder and Edgar had been Premier virtually unmarked. The company the office and around ten on the road. packers with one of Portugal’s largest remained relatively small, keeping a Local work is performed using their own moving companies when they saw an nucleus of staff that could be employed trucks with long distance haulage provided opportunity to start something themselves. all year round and using trusted by specialist contractors. The main office Not many companies start from a purely subcontractors during the busy periods. in Lisbon is supplemented by a small operational background but Luis, Helder and Edgar complemented each other. “Edgar and I handle the warehouse and “With all these groups you have to be patient. Helder takes care of the office,” said Luis. If you take your time, make contacts and provide They started using their own money, focussing on domestic moving in the a good service, opportunities will come up.” beginning and training their own people as the company grew. In 2006 they hired Luis Amorim an international specialist allowing the company to move into the international In 2008 Premier joined PAIMA. Luis saw warehouse in Porto in the north of the market. “You can’t make money just the opportunity of working with other country. “It’s a small country,” said Luis. working in Portugal,” said Luis. PAIMA companies, particularly in South “From Lisbon you can be in the north or This was at a time when global trade America. Luis enjoys being part of PAIMA. on the Algarve in 2-3 hours.” was doing well. Nobody predicted the “It’s a small group and it’s not a regular Premier International Movers has grown crash that came along two years later. conference. It’s friendly.” from a standing start in 2004, survived But Luis, Helder and Edgar had a good Two years later Premier became a FIDI the worst recession in living memory, idea that the bubble couldn’t continue member giving it the opportunity of and come out strong and providing an forever. “In Portugal crises come along working with some of the bigger excellent service to its partners worldwide. in cycles,” said Luis. “I am 41 years old companies in the industry. “We wanted It’s a testimony to hard work, common and we have had three crises in Portugal to play in the Champion’s League so we sense and a practical approach. www.themover.co.uk ● July 2016 ● The Mover 39

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e-mail [email protected] or call Nikki Gee on 01908 695500. 40 The Mover ● July 2016 ● www.themover.co.uk BUSINESS: DRESS CODE

Dress code and appearance Stories have recently appeared in the news about a receptionist who was sent home from work for apparently refusing to wear high heels. According to Acas - The Advisory, Conciliation and Arbitration Service - it’s not just high heels that are causing uniform grievances. Here is Acas’ advice.

ress codes are often used in equally, but standards can be different. or cover tattoos while at work. Employers the workplace and there are For example, a policy may state ‘business may believe they have a reasonable many reasons why an employer dress’ for women but may state men business reason for this, especially when may have one, for example ‘must wear a tie’. employees are dealing with customers. Dworkers may be asked to wear a uniform Employers may adopt a more casual However, employers should carefully to communicate a corporate image and approach to dress during the summer, but consider the reason behind the rule as ensure that customers can easily identify this may depend on the type of business. they should have sound business reasons them. Often an employer will introduce a Some employers may require staff to for requiring these dress codes. If an dress code for health and safety reasons, wear business dress all year because of employer does decide to adopt a dress for example health care workers may not the nature of the work, for example sales code or appearance code it should be be allowed to wear jewellery for safety representatives who meet with clients written down in a policy which should be reasons when around patients and certain will need to maintain a certain standard. communicated to all staff so they clothing may not be allowed in factories Employers may have a ‘no flip flop’ policy understand what standards are expected while operating machinery. as a health and safety precaution, but any from them. The key points are: restrictions should be clearly set out in • Employers must avoid unlawful the organisation’s policy. Religious dress discrimination in any dress code policy; It is good practice when drafting or Some employers may wish to cover • Employers may have health and safety updating a dress code for an employer to issues around religious dress within reasons for having certain standards; consider the reasoning behind it. their policies, however, employers are • Dress codes must apply to both men Consulting with employees over any advised to tread cautiously in this area as and women equally, although they may proposed dress code may ensure that the they should allow groups or individual have different requirements; code is acceptable to both the organisation employees to wear articles of clothing, • Reasonable adjustments must be made and employees. Once agreed it should be etc. that manifest their religious faith. for disabled people when dress codes communicated to all employees. When Employers will need to justify the reasons are in place. setting out a policy employers should for banning such items and should ensure take into account employees who may they are not indirectly discriminating dress in a certain way for religious against these employees. Any restriction A dress code can often be used by reasons. However, workers can be should be connected to a real business required not to wear certain items that or safety requirement. Some recent legal employers to ensure workers are safe could be deemed a safety risk, for example decisions in this area suggest that people and dressed appropriately. It should, loose clothing may be a hazard if should be allowed to demonstrate their operating machinery. religious faith through their dress, for however, relate to the job and be If employees do not comply with the instance by wearing an unobtrusive cross standards it may result in a disciplinary symbol to denote Christianity or wearing reasonable in nature, for example hearing. a Yarmulke or Kippah (skull cap) as part workers may be required to tie their of the Jewish faith. However, there have Exceptions to the rule been other rulings based on different hair back or cover it ... There may be times when employees circumstances that may appear to conflict wish to support different charities and with this position. they would like to ask for exceptions to In many cases the display of religious A dress code can often be used by the normal dress code rules, for example faith may be subtle and fit well with employers to ensure workers are safe and Jeans for Genes Day, a Christmas jumper business or corporate dress. Employers dressed appropriately. It should, however, day, etc. and on these occasions people are therefore advised to think about the relate to the job and be reasonable in should ask their line manager if it would image they want to convey and about how nature, for example workers may be be okay to take part. they can work with employees to allow required to tie their hair back or cover it them to manifest their faith in a way that for hygiene reasons if working in a kitchen. Tattoos and body piercings does not conflict with this image, or Employers may have a policy that sets Employers may wish to promote a certain health and safety requirements, rather out a reasonable standard of dress and image through their workers which they than provide a very strict and limiting appearance for their organisation. Any believe reflects the ethos of their dress code. dress code should be non-discriminatory organisations. Sometimes this can mean ● For more information visit and should apply to both men and women that they ask workers to remove piercings www.acas.org.uk. www.themover.co.uk ● July 2016 ● The Mover 41 BUSINESS: DRESS CODE 42 The Mover ● July 2016 ● www.themover.co.uk NEWS: PEOPLE

base in the town. “Derek did virtually Removers Benevolent Fund (RBA) everything at that time,” said Peter where he was renowned for absolute Robinson. “He worked very hard, fairness. He also continued his was loyal and absolutely determined charitable work as a committed to be successful.” At acquisition the member of Rotary. He was an ardent company had just six men; by 1987 Leicester City fan. Although he lived there were 70 on the payroll and to see his team win the Premiership his illness meant that he probably “He worked very didn’t fully appreciate the enormity of the achievement. hard, was loyal Derek’s funeral was well attended by representatives of the moving and absolutely industry and BAR that he had served determined to be so well for so long. In her address, his daughter Debbie, painted a successful.” picture of Derek, the family man and Peter Robinson father. How he was always a little over protective; his love of making wine, much of which exploded from Coxeters had become the largest the demijohns; taking Jean bottles subsidiary of Robinsons. of wine disguised as cordial when Those who didn’t know him well she was in hospital – and getting might have found him a little told off by the nurses; cruises and forbidding. But he wasn’t really like caravanning in France; and even that. Dean Beaton, the current skinny dipping with Ron and Joan manager of the Abingdon branch Waddling from Tippetts Removals said: “People who were on his in Canada. A most surprising man journey got on brilliantly with him. indeed. He was even once mistaken He was a real fair guy.” for Peter Sutcliffe, The Yorkshire Peter Strange, Commercial Ripper, which gave him his favourite Director at Robinsons agreed. “His after-dinner story. A slight ● Derek Payne at a BAR Past President’s Lunch and, below, in his time as BAR president. man management style was very resemblance perhaps? effective,” he said. “I don’t think people realised how helpful he was “My memories to everyone. He was very giving.” Derek was the President of BAR of Derek are many, Remembering in 1987 having been installed at the conference in Stratford-upon-Avon. but most of all I Derek Payne Rob Syers was the BAR general remember his down secretary at the time. “He was Derek Donald Payne died on 18 May 2016, he was 82 years old. committed to the industry and a the line, no-nonsense He was a surprising man in many ways. To those in the moving stickler for detail,” he said, “some might say pedantic.” But that ability view upon things, industry he could sometimes appear severe, but to his family, was put to good use for the benefi t coupled with a sense friends and close colleagues he was very diff erent. of the whole industry as Derek was involved with the development of of honour which is ISO 12522 right from the beginning. e joined Leicester police “He always wanted to do things perhaps harder to in the 1960s, where he right,” said Rob. “He was held in met his wife, Jean, and very high respect and was rock solid, fi nd these days.” worked as a motorcycle he never missed a Board meeting.” Tony Allen Hpoliceman. It was in that capacity Tony Allen, who ran BAR Services that he had the dubious honour of at the time, considered Derek to be escorting the Great Train Robbers a good friend. “My memories of Derek Payne was a member of a after their arrest in 1963. Derek are many, but most of all I generation of people who gave He joined the moving industry in remember his down the line, no- their time freely to help shape the 1966 working for Brewer & Turnbull nonsense view upon things, coupled modern moving industry while and Whites Removals. Most of his with a sense of honour which is maintaining successful businesses working life, however, was spent perhaps harder to fi nd these days.” as well. The above photo was taken with Robinsons where he started as Tony said that Derek was never at one of the BAR Past President’s a manager eventually becoming MD patronising, over-elaborate or lunches in London which he of the whole company, and Peter guilty of unnecessary diplomacy. “I thoroughly enjoyed attending. It Robinson’s right-hand man. In 1978 considered him a close friend, but shows Derek with his ‘grumpy’ face, Robinsons bought the Coxeter name he never let that get in the way when but those who really knew him in Abingdon which came with a it came to doing business together!” could see through the somewhat couple of warehouses, one in a After retiring from the day-to-day forbidding exterior. farm building and one in a brewery. business Derek continued his Rest in peace Derek and on behalf Derek took up residence and ran the connection with the industry with of the whole moving industry: company which gave Robinsons its charitable work as chairman of the thank you. www.themover.co.uk ● July 2016 ● The Mover 43 NEWS: PEOPLE/PUZZLES

Karen Kaukol joins Graebel Marketing executive Karen Kaukol has joined Graebel Companies as chief marketing officer. Puzzles

n this role, she will lead the 1 2 3 4 5 6 7 firm’s global marketing efforts, Iincluding branding, market 8 research, digital marketing, customer acquisition and retention 9 programmes, public relations, event marketing, and new product 10 commercialisation. She will be based 11 at the corporate headquarters in

Denver, reporting to George Bates, 12 13 Senior Vice President of Sales And Marketing. ● Karen Kaukol. 14 “Karen is truly an innovative and dynamic marketing leader with a Companies. “Karen and her team 15 16 relevant global mindset and clear will take the lead in telling this story understanding of Graebel’s vision, – and helping us continue to put 17 culture, technology and value the customer first – as we build our 18 19 proposition, which uniquely and business and brand worldwide.”

effectively support our clients’ Most recently, Karen served as 20 global talent deployment needs,” senior vice president of global said Bill Graebel, CEO of Graebel marketing at First Data.

21 22

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White & Co Ad.indd 1 10/02/2012 13:10 1 6 4 9 6 3 7 5 4 8 9 4 1 The White & Co Mystery Mover 3 7 Last month we said that nobody had spotted Frank Grace in the competition but Jesse van Sas from FIDI came in with a late entry and 6 2 9 8 won the prize. Well done Jesse. This month it was Arthur Drewry from Taylor International in Canada who correctly identified Terry Head from IAM in the days when he had hair. Congratulations Arthur, you are this 7 2 3 month’s winner. Does anyone recognise the chap on the right (without the beard) this time? If you do you could win the White and Company 3 2 5 Red and Black watch. Answers please to [email protected]. 44 The Mover ● July 2016 ● www.themover.co.uk MARKETPLACE

Marketplace ads are booked per unit or multiples thereof, and run for a minimum of 12 months. 1 unit measures MarketPlace 30mm (height) x 60mm (1 column). Advertising Booking advertisements E-mail [email protected] or contact Nikki Gee on Guaranteed +44 (0)1908 695500 for more information or to make a booking. weekly service to All prices are subject to VAT at the current rate. Leatherbarrows GERMANY Overseas subscriptions The Mover is distributed free of charge to UK movers. Annual every week subscriptions are available in Europe and the rest of the world at a cost of £100 per year. E-mail [email protected] or contact • Continuous receiving Nikki Gee on +44 (0)1908 695500 to subscribe. from nationwide depots • WeeklyWeekly serviceservice • U UKK basedbased vehiclesvehicles & crewcrew • Full and part loads Memb No: GO13 Copy dates • UK collection/delivery • Competitive rates to and from Germany Booking of adverts: 1st of the month preceding publication. • Dedicated timescales Artwork for adverts: 8th of the month preceding publication. Call Richard on 01202 495600 Enquiries [email protected] Contact Richard on 01509 632850 All enquiries to: Nikki Gee, The Words Workshop, www.leatherbarrows.co.uk email: [email protected] 26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD. Tel: +44 (0)1908 695500; E-mail: [email protected] PLEASE NOTE: Advertising rates cover the cost of advert insertion only. ����������� ������� Advertisers should provide their own advertising artwork. ���������������������������� The Mover can generate new or amend existing artwork for ������������������������ an additional charge. All advertising must be paid for in �������� ��������������������������������� advance by credit card. ����������������������� ������ ������������������������������� For details of advertising opportunities ����������������� call Nikki Gee on +44 (0)1908 695500 �������������� or e-mail [email protected]. ����������� ����������������������� ��������������������� ��������� �������������� ��������������������������������� Casey’s London� ����������������� ������������������������� �������������������������� ������������ ������������ ����������������� ���������������������� �������� ��������������������������� � �������������������� ����������������������������������������� ��������������������� ��������������������������������������������� ���������������� �������������������������������������������� ���������������������������������� ������������������� ���������������������������� ������������������������������ � � � www.themover.co.uk ● July 2016 ● The Mover 45 MARKETPLACE

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IMHX 2016 The Movers & Storers Show 2016 13 – 16 September, 2016, NEC Birmingham, UK 1 – 2 November, 2016 Hangar ‘42, Bruntingthorpe Aerodrome, UK FEDESSA European Conference We’ve dug up a few & Trade Show 2016 FEDEMAC Summit and General Assembly facts that we thought 5 – 6 October, 2016, Barcelona, Spain 9 – 13 November, 2016, Luxembourg you may (or may not) PAIMA 2016 32nd Annual Convention of Pan CONGRES 2016, Chambre fi nd interesting. American International Movers Association Syndicale du Demenagement 18 – 20 October, 2016, New Orleans, USA 18 – 19 November, 2016, Saint Malo, France IAM 54th Annual Meeting 21 – 24 October, 2016, New Orleans, USA The Atlantic Ocean is saltier than the Pacifi c Ocean.

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Earn valuable additional income by PORTER (EXPERIENCE ESSENTIAL) VEHICLE FOR SALE EXPERIENCED HGV helping your customers save money AND HGV DRIVER REQUIRED Volvo FH12, 1,450 cuft, LEZ compliant, DRIVERS REQUIRED on household bills (they’ll love you!). Birmingham area. left-hand drive, twin sleeper cab, full For busy Removal / Fine Art carrier www.sharingwealth.co.uk. Call 0121 400 2000 or spec, 1998, 532,000Km. est. 25 years in Bedfordshire. Call 01403 330097, 07791 310363. e-mail [email protected] £12,500 ono, Please call Andrew on 07841 230439 [email protected] Call 07796 265801 LOOKING TO SELL YOUR REMOVALS WANTED 3-4 PALLET AND STORAGE BUSINESS? FOR SALE: REMOVAL TRUCK CHESHIRE REMOVAL AND PLEASE CALL 07831 255986 IN FULL Sleeper and side doors required, Heavy duty stair-crawler sack trolley, STORAGE BUSINESS FOR SALE Ingersoll security padlock, CONFIDENCE FOR A QUICK valid MOT, ideally 2003 or newer and Due to retirement. Contact David: transit blankets. Southwest London. DECISION. LEZ compliant. Cash buyer waiting. [email protected] Tel: Rick 07831 152026 Ring Adam on 01497 831 507 or CITY & WEST END RELOCATIONS LTD 07717 323 356 company name for sale, INDOOR WOODEN STORAGE HGV DRIVER WANTED. sensible offers invited. Experience essential. Local and long REMOVAL/LIGHT TRANSPORT CONTAINERS WANTED Call Kevin or Alan: 0208 443 3122 Any amount, top prices paid. distance work. Family run firm in BUSINESS Romford, Essex. CALL JOHN 01269 860248 BO55 MOV NUMBER PLATE Est 20yrs. Retirement sale, netting Tel: 01708 722277 for sale, £11,500 + VAT ono, 45k includes Iveco Hi Cube, asking Call Brad 07990 576936 30k, Dorset. REMOVAL LORRIES FOR SALE WANTED 3-4 PALLET Call 07500 337560 Several available, 7.5 & 18T. REMOVAL TRUCK. WANTED – LOADING RAMPS CALL JOHN ON 01269 860248 Sleeper /Side doors. Good Quality 2 Piece Ramp Set HGV DRIVER AND PORTER WANTED LEZ Compliant. Cash buyer. + Table Required for Container Truck. Experience essential. Local and long VOLVO FL6 CAB AND CHASSIS Ring Tracy 01323 508000 w.h.y Cash Buyer: Aldershot Hants distance work. Family run firm in Torbay. P Reg 1997. Current M.o.T. with [email protected] Please e-mail: 5 demount ground loading bodies in 330 CU/FT STORAGE BOXES Tel: 07768 762099 [email protected] need of attention, £9,000. For sale £65 + VAT each. Buyer collect from Cambridge – Call 01255 220095/0797 1864585 EXPERIENCED HGV DRIVERS NEEDED EXPERIENCED REMOVALS [email protected] for BAR registered removals PORTER/DRIVER WOULD YOU LIKE TO company in Hemel Hempstead area. with CPC theory wanted for HGV DRIVER/PORTER WANTED MOVE TO DORSET? Experience preferred. Family run Call: 01442 256229; Sheffield company. 7-5 ton and Class 2 drivers wanted. firm on Surrey/Sussex border. Email: [email protected] Call 07932 589428 Phone Sandy’s Removals Call Lee on: 01306 711293 or Gillingham 01747 822077 e-mail: [email protected]. VEHICLE FOR SALE WANTED 250FT3 WAREHOUSE M Reg, Leyland DAF 12,500kg, CONTAINERS 3 container van. Tax and tested, LANSING LINDE REACH TRUCK, RA ALLOY LOADING RAMPS Any quantity, good condition, collect £1,750 + VAT. 7’ FORKS STACKS CONTAINERS in 2 x 2.5m sections, alloy side anywhere. 01223 833777 or loading table with adjustable legs Tel 01452 617600 3 HIGH, COMPLETE WITH CHARGER [email protected] included, good condition, photos £3,900 + VAT. available £525 + VAT 7.5 TONNE DRIVER/REMOVALS [email protected] PORTER required for family run BAR COMMERCIAL AND DOMESTIC Call 01773 829456 or 07968 308106 Tel: 077 900 133 07. member in CM16 area. MOVES SALES PERSON REQUIRED 01279 882822 ext 603 Jayne Arnold To generate new business, BT ROLTRUC RRB6-15 ELECTRIC experience required, Enfield area. EXPERIENCED REMOVALS REACH FORKLIFT MV03ERU CVs to [email protected] ESTIMATOR 7’ forks stacks 4 high, with novelty number plate for sale. 01992 630710 Required for busy London and charger, £5,500 + VAT. Call Mr Taylor on 01354 695698 Essex removal company Leakers Removals 01278 795549 NUMBER PLATES: (based in Essex RM13 postcode) [email protected]. LOOKING FOR CLASS 1 OR 2 DRIVER M3 VES (MOVES) M3 VER (MOVER) Call: 07815 739233 FOR FULL-TIME JOB CALL MIKE ON 07973 848883 250 CUBIC FEET WOODEN Local and long distance work. 1997 DAF 85360 STORAGE CONTAINERS wanted in Folkestone, Kent. Call Scott on 0208 892 8931 or e- EXPERIENCED HGV DRIVERS Vancraft 6 pallet space body, sleeper mail [email protected] & PORTERS REQUIRED +44 7531 175 597 +352 691 141 645 pod & bunk, ramps & side table. £9,950. [email protected] For busy Fine Art company in RM8. Tel: 01728 668900. REMOVAL TRUCK NEEDED Excellent rates of pay! sleeper cab (not a pod). Please call Graham on 07984381502 EXPERIENCED HGV DRIVERS Must be clean/tidy, 7.5t-12t REMOVAL PORTER REQUIRED & PORTERS REQUIRED for Merseyside-based removal firm, for busy London/Essex Tel 07774 937947 BUSINESS GETTING YOU DOWN? contact Mark Brook on 07976 811 635 removal company Email [email protected] DEBT PROBLEMS? DON’T CLOSE (based in Essex RM13 postcode). We buy/invest in struggling DOWN. Call: John 0207 160 2059 NUMBER PLATE C4SES on retention removal businesses. Turnover £500k+ REMOVAL DRIVER WANTED for sale £6,000 no VAT. www.hahnbeck.com 07913 505084 Tooting London, immediate start , Tel: Michael on 020 8 492 9740 £18k to £23k. Ois Removals Ltd. contact Oisin 020 89449713 ALLOY LOADING RAMPS AND SIDE HGV1 REMOVALS DRIVER TABLE Two RA Alloy loading ramps Required by BAR Company in BN8 X1 MOV NUMBER PLATE FOR SALE in two parts £400 + VAT. Aluminium for Scandinavian work. Offers. loading side table £100 + VAT. Top rates of pay. Tel: 01803 665535 Tel: 01825 880040 Please Call Michael 07732 535912

50 The Mover ● July 2016 ● www.themover.co.uk AND FINALLY ...

Tony Allen: And finally … You’re having a laugh – maybe!

re we losing our traditional really because the correspondingly chirpiness? You know the sort of beneficial things in life were recognised, A thing: “Have you heard that acknowledged and consequently fully there’s a comet due to collide with the appreciated. Therefore there were many Earth in three days’ time?” “Don’t worry, identifiable reasons to stay chirpy. it’s not the end of the World!” “Well I should point out at this juncture that I actually ...” have just composed a song in my mind Although we tend to idealise the ‘olden about keeping your chin up and looking days’ as a time when people appeared for a silver lining and The White Cliffs of more content with their lot and had a Dover and Knees up Mother Brown but I better sense of their place in the world, I digress … am not so sure that this is necessarily In today’s world we really should have altogether accurate. much to be thankful for. Our benefits are Age wise I am probably in a much better many and our comforts are legion. The position to comment on these earlier times middle classes of yesteryear would than many of you. For example: there is probably be perfectly content with what nothing to make you chirpy about sleeping we often now call poverty. The problem in an unheated bedroom becoming is that we no longer seem to value the damper and colder by the day as the immense and rapid changes which occur winter progresses. And as for being able in our lives on an almost daily basis. We to roam the streets at the age of nine with expect them as our natural right. We are impunity; well that certainly applied to entertained, warmed, fed, healed and me until I sustained a compound fracture protected: but do we really acknowledge of the tibia by falling off a metal railing! the true benefits of our progress anymore? Not long ago I was watching the finals Of course, it is worth pointing out that of ‘Young Musician of the Year’ on the TV. there are still people throughout the world When the result was finally announced, who do not have these benefits; although one of the judges remarked: “How hopefully their lot will improve with the encouraging it is to encounter such increasing dynamics of our world. There’s talent – especially in this increasingly nothing mediocre about their daily mediocre world.” struggles, they simply haven’t got the Interesting word ‘mediocre’ – a word time; but have you noticed how happy they that you take for granted – a mediocre often appear in their appreciation of what word in itself! I looked it up in the we might call the simpler things of life? dictionary: average or ordinary in quality, Maybe modern society’s increasing from the Latin ‘mediocris’ meaning preoccupation with political correctness ‘moderate’. This certainly reinforced my is acting as a dampener on our chirpiness, understanding of the sentiment expressed. with a consequent increase in mediocrity. But is it true? And, if so, is it a good or a At times it seems to be no longer possible bad thing? to diffuse difficult situations with humour. Let’s get one thing straight; in comparison Do we really all have to think and voice with our forebears, the majority of us have the same things? Mediocrity is surely the a much improved lifestyle. Yes, there inevitable conclusion. was a time when medieval knights and It’s perhaps worth repeating an anecdote religious orders lived a very comfortable relating to a situation which occurred life. The aristocracy had their time as towards the end of the Battle of Waterloo. well and then industrialists stepped in The Earl of Uxbridge was riding next to and largely took their place and then the The Duke of Wellington when one of the emergent middle classes slowly took over. last cannon shots of the war removed the But throughout this time, the average Earl’s leg. member of the populace had a pretty “By God sir,” he exclaimed to the Iron rough time of it, full of hard work, infant Duke: “I seem to have lost my leg!” mortality, hunger, cold, war and pestilence. “By God sir, so you have!” said the Duke But throughout it all we did have our with similar restraint “So you have!” The good ol’ chirpiness. battle then continued. Let’s look at this another way. Perhaps They certainly knew all about being chirpiness was the only thing people chirpy in those days! really had in those days. But in reality there was really nothing mediocre about their lives, because every day was a drama and maybe just getting through it was a blessing. Sounds morbid? Shouldn’t do

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