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Focus on IAM-Yps: Hopes, Dreams, Ambitions

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Focus on IAM-Yps: Hopes, Dreams, Ambitions www.iamovers.org VOLUME XLX The Journal of the International Association of Movers September / October 2018 Focus on IAM-YPs: Hopes, Dreams, Ambitions IAM 56TH ANNUAL MEETING & EXPO PREVIEW AD_IAM Portal issue_GM-DTmoving-Packimpex_190x255.indd 1 14/08/2018 10:56 AD_IAM Portal issue_GM-DTmoving-Packimpex_190x255.indd 1 14/08/2018 10:56 2017–2018 EXECUTIVE COMMITTEE CONTENTS PRESIDENT Terry R. Head THE PORTAL • JULY/AUGUST 2018 • Volume XLX CHAIR Tim Helenthal 6 HEADLINES / Terry R. Head National Van Lines, Inc. It’s a Generational Thing VICE CHAIR Michael Richardson FEATURES Senate Forwarding Inc. GOVERNING MEMBERS AT LARGE 9 PORTAL FOCUS: IAM 56TH ANNUAL MEETING Georgia Angell Meet the Candidates (9) • IAM 56th Annual Meeting Sponsors (12) World International Forwarding Co. • IAM Hall of Honor 2018 Inductees (18) • 2018 Knowledge Lab Sessions (24) John Burrows • 2018 Knowledge Lab Presenters (25) • IAM 56th Annual Meeting Exhibitors (28) DeWitt Moving & Storage Stephan Geurts Jr. 31 IAM Young Professionals (IAM-YP) GovLog, N.V. 31 Meet the Candidates Adam Hall 32 Moving and IAM and Us / Amit Chawla Coleman Worldwide Moving 36 Finding Qualified YPs Using IAMX CORE MEMBERS REPRESENTATIVE 37 Selling Goals, Realizing Dreams / Joyce Dexter Boris Populoh Contributors: John Appenzeller (39) • Fábio Manuel (40) • Abhilash Nair (40) • Willis Relocation Risk Group Aakanksha Bhargava (41) • Andrea Argirò (41) • Amit Thakker (42) • Nirav Thakker (42) • John Liam Willmott (43) • Philibert Challan Belval (44) • Gemma Hendry (44) • CORE MEMBERS REPRESENTATIVE AT LARGE Michael S. Czarnecki (44) • Wendy Olave (46) • Christina Fild (46) • Marina Semenova (47) • Tony Waugh Royal Alaskan Movers Irina Yakimenko (47) • Selvakumar (49) • Jennifer Smith (49) • Raymundo Ruales (50) • Grego Martínez (50) CORE OVERSEAS MEMBERS REPRESENTATIVE Ben Scheiner 53 Military/Government Update Global Relocations Ltd. Government Program at IAM’s 56th Annual Meeting / Charles L. White IAM-YP REPRESENTATIVE Catherina Stier 55 IAM Looking Back Harsch, The Art of Moving Forward 1980: More Changes Come to a Regulated Industry / Rick Curry 59 IAM Mobility Exchange CORE MEMBERS MANAGEMENT BOARD The Benefits of IAMX Validation / Ray daSilva AFRICA Thomas de Mallman 61 TechNotes AGS Africa 61 Moving Forward with Move Technology / Miranda Walker Patrick Le Merrer 62 Voerman Uneils Groupage Rates App / Florine Arkenbout Deminter International CENTRAL & SOUTH AMERICA & CARIBBEAN 63 Executive Suite Alvaro Stein 63 Accomplishing Results Through Employee Engagement / Aankanksha Bhargava Decapack 65 International Moving Supply Chain: Is it Time to Press the Reset Button? / Manuela Carolina Caribbean Moving Services N.V. Mark Oakeshott EASTERN & SOUTHEASTERN ASIA 75 Washington Update / Jim Wise and Bryan Vickers, PACE, LLC Aakanksha Bhargava PM Relocations Green Inks Vacant DEPARTMENTS EUROPE Aivars Usans 67 Industry News 78 Advertisers Index FF International Movers, Ltd. 77 Portal Advertising 78 Industry Calendar Barbara Savelli Gosselin Mobility Italy MIDDLE EAST & NEAR ASIA Ajay Bhalla The Portal is published bimonthly by the THE PORTAL Leader Relocations International Association of Movers (IAM), Eran Drenger 5904 Richmond Hwy., Suite 404, President & Publisher: Terry R. Head Ocean Company Limited Alexandria, VA 22303. Phone: (703) 317-9950. Senior Vice President: Charles L. White Director, Government & Military Relations: NORTH AMERICA Fax: (703) 317-9960. Email: [email protected]. Daniel J. Bradley Heather Engel Website: www.IAMovers.org. True North Relocation, LLC Vice President: Brian Limperopulos Director of Finance: Steve Cox Arthur Drewry Director, Membership & Data Management: Taylor International For subscriptions and changes of address, email [email protected]. Send edito- Julia O’Connor Manager, Operations: Jamila Kenney OCEANIA rial material to [email protected] Rebecca Parker Manager, Marketing & Communications: M. Dyer & Sons Inc. and [email protected]. For advertising William Kohudic George Cooper queries, email [email protected]. Manager, Website Content: Carl Weaver MetroMovers Send advertising materials to Coordinator, Programs: Margaret Kerr Coordinator, Membership Services: [email protected]. Nicola Collett Layout/Design/Editor: Joyce Dexter Project Manager: Janet Cave Seely HEADLINES It’s a Generational Thing Traditionalists, or Silents—born before 1946 Baby Boomers—born between 1946 and 1964 Generation X—born between 1965 and 1976 Generation Y, or Millennials—born between 1977 and 1997 Generation Z—born after 1997 he moving and relocations business is not much different from most other industries, Tperhaps with the exception of infotech, wherein our current workforce has representa- tion from all the generations. People are living and working longer, some because they have to and others because they want to. But as time goes on and things evolve, we need to be mindful that what stimulates engagement or motivates one generation of employees (and customers) is not necessarily go- ing to have the desired effect on other generations. But how could that be? Aren’t people just people? It is said we are a product of our environment, but I know the environment in which I personally grew up, and the state of the moving industry is a lot different today from what it was 70 years ago, when I was born, and 50 years ago, when I started out in this industry. Don’t get me wrong—a lot of things are very much the same today as they were way back when. Someone still has to go in and pack things up and carry them out to the truck. But pretty much everything before and after the actual move has evolved, and it’s not just TERRY R. HEAD technology that has brought about those changes. IAM President We’ve seen tremendous shifts in human nature and behavioral patterns. This is evident not only when we look at the age diversity of our workforce, but also in the way our custom- er base now views our industry. There have been innovative and disruptive changes in how the accounts and consumers source for moving and storage services, as well as what sets and meets their expectations for a good price, good move and good service. Some want it cheap, some want it quick, some want quality. And some want all three—which is a tall order to fill. Recognizing those changes in how our customers think and act is exactly why we need to continually reassess what our employees need in the way of training, tools, skill sets and practices, as well as our companies’ policies and procedures. One size does not fit all in this mixed, multigenerational environment. Throw in the international nature of our industry, with its variety of cultural and diversity challenges, and you have a very interesting land- scape. This is where multiple generations can be not only the challenge, but also the solution to the challenge. The broad range of knowledge, experience and cultural familiarity that is embraced by each generation just might be our industry’s greatest assets—qualities that can and should be shared willingly and openly. We need to find the appropriate ways to move people toward the same mindset and a willingness to interact, cooperate and collaborate. I don’t think this can or should be forced. It has to come about through social interaction and social learn- ing. In other words, we need to talk to each other. We need to be open to investing time and energy in learning about each other. With the multigenerational employees in our workforce today, companies need to rec- ognize that the traditional methods of leadership and management may no longer offer the “right” way to bring about the desired results. An excellent way to get the generations to work better together is to create opportunities through awareness and sharing sessions. This would allow them to educate each other about their history, characteristics, memories and milestones, culture and language, as well as fears and dreams, from both a professional and a personal perspective. A good place to begin is with the younger people in our companies and industry. This issue of The Portal is focused on members of our Young Professionals group (IAM-YP). I think you will enjoy reading their personal stories and expect that you will find inspiration that you can apply to your own life and career, regardless of your generation. 6 September/October 2018 • THE PORTAL IAM: Moving Forward Together By land, air or sea, the DeWitt Companies MAKE IT EASY EASY AFFORDABLE SAFE Our experienced staff and Our rates are competitive, Your shipments are kept personalized service makes moving and our outstanding service safe and secure no matter shipments simple and easy. is unmatched. how far they’re going. The Hawaii, Alaska and Guam Moving Experts CALL US TODAY FOR WAREHOUSE-TO-DOOR RATES APPROVED DEWITT MOVE ROYAL HAWAIIAN ROYAL ALASKAN DEWITT FREIGHT WORLDWIDE MOVERS MOVERS GUAM APPROVEDFORWARDERS.COM DEWITTMOVE.COM ROYALHAWAIIANMOVERS.COM ROYALALAKSANMOVERS.COM DEWITTGUAM.COM TOLL-FREE TOLL-FREE TOLL-FREE TOLL-FREE TOLL-FREE 800.533.4826 877-857-9870 888-717-6925 877-618-4756 888-777-4826 PGI-001 - Pac Global Insurance ad:Layout 1 12/27/12 12:16 PM Page 1 J.R. NAVARRO & ASSOCIATES INC. PGI-001 Pac Global Insurance 8.5 x 11” 4c PGI-001 - Pac Global Insurance ad:Layout 1 12/27/12 12:16 PM Page 1 IAM 56TH ANNUAL MEETING MEET THE CANDIDATES Georgia Angell John B. Burrows Stephan Geurts Jr. Adam Hall Georgia Angell, president of World International For- in the region. Having led efforts to further improve the efficien- warding Co., has more than 35 years of industry experience in cy, productivity and overall quality of the company, he became key management positions with some of the industry’s leading president in 1997. In 2002, DeWitt Moving & Storage Guam household goods moving and forwarding companies. She has became an approved Transportation Service Provider (TSP) for managed all facets of the moving business and is experienced in the GSA ITGBL program.
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