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REPORT Issue 1, 2015

Interview with Panama Canal Tonnage Awards Around the world Jose Marrero by 2016 Pg14 Pg19 with PAIMA Pg27 Pg8

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Board of Directors

Jose Marrero President. Sentry International, Jacksonville, Florida, USA E: [email protected] REPORT Issue 1, 2015 Lars Lemche Vice President. Contents Teamwork International Moving, Sao Paulo, Brazil E: [email protected] 4 First edition of the PAIMA REPORT 5 Thanks Colin Quarrington 5 Reason Global sponsors the FIDI George Naumann Fun Run and Bertrams Junior School Treasurer. Swiss Moving Services, Zurich, Switzerland 6 Debbie Milakis takes over pricing and E: [email protected] procurement at Suddath 6 In memory of Eduardo Otero 6 Easier visas in India Juan Carlos Ortiz Secretary. 6 New short-term working requirements Moving Systems SAC, Peru for China E: [email protected] 7 Lisa and Emily move with AIReS 8 The closer, the better - an interview with Jose Marrero, PAIMA President Matthias Tischer Director. 9 Bjorn Carlson becomes Regional Director Carl Hartmann, Germany, for PAIMA E: [email protected] 10 PAIMA goes green in Taipei 11 The brightest star in Brazil

Macarena Scalia 12 PAIMA Ecology Award - making the Director. difference Coco’s International Movers, USA 14 Bigger, better. The Panama Canal by 2016 E: [email protected] 16 Shipping alliances gives less choice to movers Laura May Carmack 17 PAIMA - the first time. The Diary of Milly Dale Past President. 19 The PAIMA 2015 Tonnage Awards AIReS, Pittsburgh, PA, USA E: [email protected] 23 PAIMA golf at Hawk’s Landing 24 PAIMA - new Board of Directors elected in Orlando 24 PAIMA votes for compulsory conference attendance 25 Up close and personal - the Gatorland experience PAIMA Management/PAIMA Report Michelle St. Cyr, Executive Director, Pan American 26 Playing at the Blues - PAIMA revelers at the International Movers Association, 1451 W. Cypress Creek Boulevard, House of Blues Suite 300, Fort Lauderdale, FL. 33309. USA 27 Around the world with PAIMA T: +1 (954) 880 - 1085 F: +1 (786) 497 - 4017 28 Arrowpak International - a family business E: [email protected] www.paimamovers.com with worldwide connections

Advertising Enquiries: [email protected] 29 PAIMA Members 2015 32 PAIMA Regional Directors

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The PAIMA Report returns

ell what a pleasure it is to be editing PAIMA Report and what Wan honor to take over the job from the iconic Colin Quarrington. I do keep in touch with him and I know you’ll all be delighted to know he and Pam are doing fine.

Firstly, I hope you like the new, modern design. We have tried to give it a more Greetings. I hope that 2015 Despite it all, it is very comforting to journalistic feel which, I think, makes it easier has made a prosperous and to read and better looking, but does mean that know that we can always rely on our rather more copy is needed each time. I will encouraging start for all of partner agents and work together to be relying on you in future months to come up you. overcome whatever the business with some interesting stories that I can share environment throws our way. I see with your PAIMA colleagues. As we reflect on 2014 and look PAIMA’s role as very important in This issue is somewhat dominated by the forward to a brand new year, it goes actively communicating with our conference in Orlando which might seem a without saying that our industry is members and keeping them abreast while ago now but I always think it’s important healthy and stronger than ever. As we of any relevant information, whether to provide the organization with a permanent welcome a new year, we are fully that’s to do with customs clearance of record of its events and initiatives. I hope that the photographer has managed to catch your aware of the challenges ahead. A new personal effects or new taxes and ‘good’ side. It looks like you all had a global terrorism threat and lower gas duty. splendid time and I look forward to being able prices could very well be several of to join you in San Diego later on this year. the challenges we will be confronted Now more than ever, our agents must play a more active role and share The change of editor has delayed this issue a with in 2015. Not to mention that little but normal service will be resumed from with every PAIMA member what’s cyber-attacks are becoming more now on. If you have stories to tell, news to frequent. going on in their markets and what share, or opinions you would like voiced as new internal policy their local the year progresses please send them to me The way the market reacts to global government has enacted that may by e-mail: threats is beyond our control and affect our business. [email protected]. affects our everyday business. One The PAIMA Report is your mouthpiece and consolation is that we are not alone I encourage each and every PAIMA your window on the world. I will do all I can and we are all affected by the same agent to become more involved in our to bring you an informative, interesting and threats worldwide. That is one of the organization and help in our success. entertaining PAIMA magazine. Please use it to have your say, and enjoy reading it wherever problems we must face in the name you are. of globalization. Jose Marrero 14 December, 2014 Regards Steve Jordan

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Thanks Colin his issue of PAIMA Report is the first T not to be edited by the iconic Colin Quarrington. PAIMA would like to thank Colin for his fabulous work, his advice, wisdom and, above all, his friendship over so many years.

As he enjoys his retirement the whole industry should reflect on the unequalled contribution he made, not just with PAIMA but across the globe, and appreciate that the industry will never be quite the same without him. PAIMA wishes Colin and Pam many years of happy, healthy and well- earned retirement.

Colin Quarrington Reason Global sponsors the FIDI Fun Run and Bertrams Junior School

eason Global 31 March 2015 as part All proceeds went to Bertrams conference really got behind it Insurance has of the free networking Junior School (BJS), a cause and gave it the support it Rsponsored the FIDI day at the FIDI that FIDI has supported for the deserves.” Fun Run in Cape Town conference in Cape Town. last five years. Reason Global Reason Global designed the that took place at also sponsored the 2014 official fun run t-shirt (left) 8.30am on Tuesday, event in Singapore. BJS is which carried the school crest located in Paarl which is in on the front and a quotation Gauteng, the most populated from Nelson Mandela on the province of South Africa that back: “Education is the most includes the cities of powerful weapon which you Johannesburg and Pretoria. can use to change the world.” It’s a poor area and many families struggle to pay school For many years Reason Global fees, buy their children has attended and supported uniforms or even afford industry events around the enough food for them. world. As Lloyd’s of London’s only specialist broker solely FIDI’s charity project aims to dedicated to the moving and help the 500 children at BJS self storage industries the have a decent start in life. company is uniquely able to “We are very pleased to be provide insurance services to sponsoring the FIDI Fun Run customers globally. and Bertrams School again,” said David Raynor, Reason Global’s Managing Director. “It’s a very good cause and I’m delighted that the attendees at the FIDI

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Debbie In memory spent seven years in Brazil and Argentina before that.

Milakis of Eduardo “Eduardo’s work ethic, takes over duardo Otero from knowledge, humor and Trafimar Group of especially his passion for the pricing and E Companies died on business leave an indelible the 11 December, 2014. mark in Trafimar Group and in our family,” he said. procurement He was 65. He was a friend of PAIMA and, despite some at Suddath time passing, it is fitting that this first issue of the new uddath International PAIMA Report since his death Debbie Milakis has announced the records his contribution to the Sappointment of industry over so many years Suddath vendors and partners Debbie Milakis to senior and offers sincere condolences in the global relocation director of pricing and to his family. procurement. agency network. Willy Toedtli, Chairman of the Debbie has been in the "With Debbie's depth of Trafimar Group of Companies industry for 29 years, has a experience and vast said that Eduardo had been strong background in ocean knowledge, we are excited to with his company for eight and air forwarding, and have her on the Suddath team considerable experience in as we continue to provide years after having previously supplier development, vendor superior service to our Eduardo Otero management, and contract international clients and negotiations. In her new role, partners," said Steve Crooks, Debbie will oversee all rates, President of Suddath pricing, and selection of International. New short-term working requirements for China Easier visas in India M Relocations has and can receive it within 72 advised PAIMA that hours. The electronic travel P there have been authorization (ETA) will be significant changes in the valid for 30 days and the visa Indian visa application fee has been fixed at US$62. process. Those traveling on leisure, short duration medical Soon a dedicated air cargo treatment, casual business visit service for Northeast India will or to meet friends and relatives nHouse Relocations in The new regulation intends to be launched in the country. will be eligible to apply. Germany has advised classify the foreigners’ allowed This update was announced I PAIMA that China has activities for stays of no longer by Mumbai-based Sovika The facility will be made announced new than 90 days into two Aviation Services. available at nine airports requirements for short- categories: including Delhi, Mumbai, From February 2015, the term working starting Bengaluru, Chennai, Kochi, 1) M or F visa travellers dedicated airline service early in 2015. Goa, Hyderabad, Kolkata and and caters to all major airports of Thiruvananthapuram. In December 2014, the China 2) short-term travellers the north-eastern states. Human Resources and Social performing specific work Other countries included in the Giving the tourism sector a Security Department activities. first phase are Russia, significant boost, the Indian announced new requirements Ukraine, Brazil, UAE, Jordan, Employers planning to send government launched the regarding short-term work Kenya, Fiji, Finland, South foreign employees to China to much-awaited online visa performed for a duration of up Korea, Singapore, Mauritius, stay for up to 90 days will facility for 43 countries to 90 days. Mexico, Norway, Oman and need to consider the new including world majors like the the Philippines among others. Under current regulations, the process for the Work Certificate USA, Australia, Japan, Israel, permitted activities of M visa and make sure they are Germany and Singapore. and F visa travellers are not completed before travel. It is as Tourists can now apply for a fully specified and have long yet unsure how long Work visa from anywhere online been a controversial issue in Certificates will take to process. China.

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in AIReS' Central Regional Lisa and Office for three years. “There are constantly new Emily move positions being created at AIReS; I like that my future with AIReS with the company has the ability to change and evolve isa Bailey, CRP and as we grow,” she commented. Emily Ptak have L accepted new roles at Emily has taken on the role of AIReS’ West Coast account manager, having Regional Office in previously served as the sales Huntington Beach, CA, and client relations having previously spent coordinator in AIReS’ Central years working with Regional Office, supporting corporate clients and the efforts of the Sales and transferees at AIReS’ Marketing teams. She joined Central Regional Office in AIReS with a background in Pittsburgh, PA. customer service, having been Emily Ptak Lisa Bailey referred by a current AIReS Lisa assumes the role of client client, and spent two years as “I look forward to being a growth, and continuing to service manager and will a relocation specialist. resource and bringing value to learn and expand my manage client relationships, my customers, both internal knowledge and skills.” In her new role, Emily will be direct client program and external,” she said. “I working with clients and implementation, and provide look forward to contributing to calling on prospects in ongoing assistance and AIReS’ growth by bringing in Southern California, Arizona, training for the Operations new business. And I also look New Mexico, Nevada, and service team. She previously forward to my personal served as a program manager Utah. PAIMA A4:Layout 1 11/6/15 21:49 Page 8

Jose explained that it was this changes within the close relationship that gives organization to achieve its PAIMA its edge. “We meet goals. However, he The closer, the same people every year acknowledged that sometimes at our conference. We do not world events and market have business relationships, forces make change we have personal inevitable. He said that relationships. Any agent can PAIMA would monitor the move a container from one industry closely and would place to another, but it’s the ensure that the service it friends we make and the provides is always fit for relationships we build over purpose. “We don’t want to many years that really makes change the core of PAIMA, the difference.” but if the organization needs to evolve to maintain To that end, PAIMA has excellence, we won’t shy acknowledged the from it.” importance of the annual conference in forging and maintaining those contacts. In Orlando the organization “PAIMA is a small made it compulsory for member companies to send a organisation that representative to the annual conference at least once allows every every other year. “We need to make sure that our member to know members attend the the decision the better conference so that they get the benefits of meeting their makers of every PAIMA partners,” said Jose. An interview with Jose Marrero, “If they miss a year we want company in the to be able to call them and PAIMA President by Steve Jordan see if there is anything we network ....” can do to strengthen the t has only been a few relationship that will help to bond they have with the Jose Marrero short months since make Jose’s two-year term of organization. We don’t want PAIMA President I Jose Marrero became office a success. them to feel isolated. We the PAIMA president in want to know what’s going For prospective members, Orlando. But although “PAIMA is a great on so we can make sure the Jose has a simple message. he’s only been in the job organization and I have seen conference next year is more “PAIMA is a friendly, relaxing a short while, he is clear it get better and stronger appealing to them.” Of course, environment in which you can about his vision for the every year,” he said. “What’s the number attending is often meet and share ideas with organization and the more, our membership has the greatest draw. The more like-minded people from route plan to get there. been steadily increasing, that go, the more others want around the world. We are He knows that the despite any economic to go. financially stable, socially closer the members downturn, which clearly responsible and work hard to work together, the more demonstrates its strength.” Asked whether Jose felt make sure our agents work they share, the stronger PAIMA needs to grow its But with many other together happily and PAIMA will be. membership, he said that this organizations around the would be necessary to help effectively.” In his day-to-day job Jose is world that moving companies maintain the organizations He is somewhat humbled by operations manager for can join, what is it about financial stability, but quality the vote of confidence he has Suddath locations in London, PAIMA that Jose thinks is of service still remained the received in appointing him New Jersey and Connecticut. special? For him, small is most important thing. “We the president of PAIMA. He joined the company 12 beautiful. “PAIMA is a small only want good agents to be Yet he looks forward to his years ago and Suddath was organization that allows part of PAIMA,” he said. term of office in the sound already a PAIMA member. every member to know the “Agents that will work well knowledge that he has a He knows the organization decision makers of every with our existing members, strong, talented Board with very well and, perhaps more company in the network, both provide essential global cover him. “We all want the same importantly, the PAIMA in Latin America and and contribute to our thing,” he said, “to see members know him as a elsewhere in the world,” he success.” PAIMA thrive. I am sure it will trusted partner. Undoubtedly said. “That is very continue to do so.” it will be this long-term important.” Jose did not feel that it was necessary to make major

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Bjorn Carlsen becomes Regional Director for PAIMA

jorn Carlsen of NFB There are PAIMA Regional International Directors in nine regions B Relocations, Norway worldwide: Canada and become a Regional Mexico; USA; central America Director for the European & Caribbean; South America; region of PAIMA. Bjorn Europe; Africa; Far East; and Carlsen replaces Matthias Australia and New Zealand. Tischer of Carl Hartmann GmbH, who was elected See the back cover of this to the Board of Directors PAIMA Report for a for the 2014-2016 term. complete list and contact details. PAIMA Regional Directors serve in different capacities assisting the PAIMA office and Board of Directors with everything from screening prospective members to answering questions specific to Bjorn Carlsen their region. Regional Director for PAIMA PAIMA A4:Layout 1 11/6/15 21:50 Page 10

PAIMA goes green in Taipei Jack Hsieh and Peter Hu

reen Van shipments a year to and from “We provide an efficient, fast, Why did Green Van decide to International from the country, including most of friendly service to all our join PAIMA? “We already G Taipei, has provided the shipments for the country’s customers,” said Jack. “We have a lot of friends in removals services to and diplomatic service. It’s been a treat every single shipment, in PAIMA,” said Jack. “We from Taiwan since 1986. success story. or out, as if it were our own. already exchange traffic with In 2014 the company Right from the first contact we PAIMA members and hope joined PAIMA. want people to feel our heart- that we will be able to share Here, Jack Hsieh, the “We treat every felt concern door-to-door. even more shipments now that company’s sales This way we make sure they we are members.” manager, offers an single shipment, recommend our service and Green Van has two introduction to the keep coming back time after in or out as if it warehouses, in LinKou and company. time.” Kuan Tu, each equipped with It is getting close to 30 years were our own.” And the formula seems to have modern security. ago since Peter Hu, General Jack Hsieh worked. Green Van was the Manager of Green Van, first international forwarder in Jack Hsieh can be started the company in Taipei. Asked what makes Green Van Taiwan to handle international contacted by e-mail at special, Jack Hsieh was in no exhibitions, including heavy [email protected]. He had already been working doubt. “We always provide a machinery, for the The main switchboard in the industry for over ten high quality service at a international exhibition hall at number for Green Van is years with Yung-Ta Transport reasonable price,” he said, the Taiwan World Trade + 886 (02) 2827 3052. Co, the company that handles adding that the company Centre; it handled the US military shipments in prides itself in responding country’s travelling exhibition Taiwan, before he answered quickly to rate requests and of Monet paintings; and is an the call to start his own has the ability to communicate approved contractor for many venture. Today, Green Van fluently in Japanese, global organizations. performs around 700 Cantonese and English.

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The brightest star in Brazil

ntares Mudanças & our employees who are In its first four years of trading “My objective Transportes in Brazil specialized and ready to serve Antares has built up significant was always for A is a new member of our partners,” he said. “This is traffic both north and south PAIMA. the most important reason for bound to North America, Antares Mudancas our existence.” In support of Europe, Asia, Central America The company was founded in this principle the company’s and South America. The May 2011 by Edmilson Braga & Transportes to employees regularly attend company also has agents in all Soares Júnior who had already training courses, symposia, main Brazilian cities to ensure been working for more than become members conventions and take part in local support to its customers twenty-five years in the frequent in-house training. throughout the country. “In international moving industry. of PAIMA.” each city we have an agent Having spent much of that time “Our vision is to be recognized with a different structure but Edmilson Braga working with unaccompanied by our customers for with a professional staff to Soares Júnior baggage, Edmilson wanted to excellence,” said Edmilson. perform a VIP service,” start a company that would “To do this we work hard to explained Edmilson. Edmilson has always wanted provide a true, top-quality provide a high standard of Antares to become members of service to diplomats, corporate service to the international What’s special about Antares? PAIMA. “PAIMA is an clients and private customers market, train our staff well and Edmilson said that it is his 29 important international alike. maintain a high level of years’ experience in the association. I have known He chose his company name integrity throughout the business that makes the about it for many years,” he carefully. ‘Antares’ is the organization.” The company difference. “I have learned so said. “My objective was brightest star in the night sky. has a reliable network of much during these years and always for Antares Mudancas It is Edmilson’s intention to agents worldwide including, of always do my best to achieve & Transportes to become build a company that is, course, its PAIMA partners. full customer satisfaction.” members of PAIMA. I am very indeed, the brightest in the Antares is also a member of pleased now to have achieved business. “One of our pillars is AMSA, ARA and IAM. my goal.” PAIMA A4:Layout 1 11/6/15 21:50 Page 12

PAIMA

Laura May Carmack receives the Ecology Award Ecology Award in Orlando Making a difference

he PAIMA Ecology accepted the award on behalf environmental commitment Those who work from the main Award, presented in of the company. toward reducing resource office enjoy a campus T memory of consumption in the office via environment with walking trails AIReS’ work was judged to be distinguished colleague operational controls, and when and a sustainable design; floor extraordinary and an Juan Peralta, was looking to move to a new to ceiling windows that allow inspiration to others to aspire presented at the corporate headquarters, we natural light to flow throughout to similarly high ideals. The convention in Orlando. chose a LEED certified US wide-open office spaces; and company’s efforts to achieve Green Council Building.” a heating and ventilation It represents PAIMA’s greater sustainability touch system that has individual commitment to ecological every part of the company’s Environmentally responsible climate control and reuses awareness and environmental operations, its business operational controls at AIReS exhaust heat for maximum responsibility and is awarded partners and the outside world. include: electronic invoicing, efficiency. Recycling to one company that best As AIReS says: “We tackle electronic document storage receptacles are available at exhibits these qualities through green from every angle.” and paperless relocation every workstation. education, commitment and binders for transferees. The company has automated environmentally-sound business Obsolete computers are AIReS’ commitment to its process as fully as possible practices. The aim of the donated to Goodwill environmentally conscious to eliminate excess paperwork award is to encourage other (www.goodwillswpa.org) business extends beyond its and has a policy of using PAIMA members to reach for a for reuse; toner cartridges are office doors and even beyond reusable or recycleable higher standard of awareness recycled and the proceeds its day-to-day work. As a materials throughout its in protecting the environment donated to Recycle4Kids company with 400 employees operations. Laura May and to foster a high standard (www.recycle4kids.org); AIReS can do a lot to help the explained that they really take of education. and the company encourages environment, but by their environmental employees to work from home, encouraging its partner The 2014 PAIMA Ecology responsibilities seriously. communicating via the Internet, network to do the same, its Award was won by AIReS of “Green isn’t just a buzzword to reduce commuting and the effect is multiplied. Pitsburgh. Laura May Carmack, here at AIReS,” she said. associated carbon emissions. Quality Manager for AIReS, “We have demonstrated an

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Laura May explained that they have that focus. We even get with great ideas on their own. on the back and the stimulation don’t mandate to their questions about our The 20-somethings are really to come up with ever more partners, just help and environmental policy at very interested in what they innovative ways of helping the encourage. She gave an interview. If anything, they will leave for the next environment both at work and example of how she had push us to achieve more.” generation. They don’t need outside. “It’s really important to helped reduce carbon much encouragement to make give people recognition for Another key factor, according emissions in Hong Kong by a difference.” their achievements,” she said. to Laura May, is making the suggesting that drivers deliver “This award will help to benefits real for staff. “We Talking of encouragement, containers to the port out of encourage us all to do even always translate savings into AIReS was delighted to win the normal ours to escape better in the future.” trees, water and resources. Ecology Award from PAIMA. congestion. The port authority How many trees have we Laura May said that it provided gave a US$50/TEU discount saved, how much paper each everyone at the company with for out-of-hours delivery which year has every individual a welcome pat more than covered the saved.” She explained that overtime for the drivers. one single project to put online “Everyone won,” she said. “We have demonstrated an the daily ‘to do list’ for each “The drivers got paid more employee, rather than and didn’t sit around for hours environmental commitment toward requiring them to print it out, with their engines running, the has saved around 2.5 million partner reduced its cost and reducing resource consumption in the sheets of paper a year. “It was the environment benefited a big project, it wasn’t easy, office via operational controls, and when too.” but it was worth it.” looking to move to a new corporate It’s not always easy to get staff What advice would Laura May to buy into a concept such as give to any company wishing headquarters, we chose a LEED certified this however Laura May said to improve its own that at AIReS this had not been US Green Council Building.” environmental performance? a problem. “Kids out of college “Set up a team with one Laura May Carmack are brought up thinking about person from each department,” the environment,” she said. Enter the 2015 PAIMA Ecology Award. she said. “They will come up “By the time we hire them they Contact [email protected]

True Employee Focus

...taking care of what you value most

Moving Relocation to the Next Level. 1.888.828.8515 | www.aires.com ©2015 American International Relocation Solutions, LLC PAIMA A4:Layout 1 11/6/15 21:50 Page 14

Bigger, Better Panama Canal by 2016

igger ships will be annum since 2003, but transshipment activity will be The maximum size of container taking advantage of Panama’s Pacific coast driven by the underlying levels ship able to transit the B a bigger Panama transshipment traffic has of growth in Latin America in Nicaragua Canal would likely Canal when the outstripped the Atlantic side, particular (along with any be around 20,000 TEU, expansion work is growing by nearly 20% per changes in liner shipping significantly higher than the completed next year. annum in the same period, network patterns). For this 13-14,000 TEU New reaching an estimated 3.1 sector of the market, other Panamax size. The project With it will come the new million TEU in 2014. Pacific coast hub ports such as though remains speculative in Corozal container terminal for Manzanillo and Lazaro the eyes of many observers the Pacific end which, when According to Drewry Maritime Cardenas (Mexico) and Callao (despite the recent news that complete, will have a capacity Research, The Panama Canal (Peru) will also be vying for a construction work has already of 5.2 million TEUs, a quay Authority expects its Pacific share of the growing market. commenced), not least 2km long and an alongside coast container port volumes to because of its US$50 billion+ depth of 16.3 meters. This will reach six million TEU after the There is also a wild card in the price tag. double the size of the current expanded canal is opened in pack as well – the potential container handling facilities 2016, a massive 75% Nicaragua Canal which, if According to Drewry, the (Hutchinson and PSA) which increase on estimated 2014 built, would inevitably impact expansion of the Panama themselves have announced throughput levels. The on both Panama Canal vessel Canal will trigger growth in significant expansion plans. In timescale for this anticipated transits and regional container regional transshipment activity total this is expected to take increase in demand is not transshipment activity. The and Pacific coast ports should the total Pacific handling clear though. Drewry project envisages the be beneficiaries. The timing capacity from 4.95 million estimates, however, that this construction of two deep water and phasing of the new TEUs/year to around 12 figure would be reached by ports, one at each end of the Corozal terminal project will million. around 2024. canal – Punta Aguila on the need to be carefully judged Atlantic side with an intended though – and a close eye will Panama is already established In theory the expanded capacity of 2.6 million have to be kept on Nicaragua. as the largest hub in the Hutchison and PSA terminals TEU/year and Brito on the Central America/Caribbean could accommodate six million Pacific coast, with a capacity region, with an estimated 5.7 TEU but adding in Phase 1 of of 2 million TEU/year – and million TEU of cargo handled Corozal would give a more these would surely have in the country’s ports in 2014. comfortable 8.2 million TEU. transshipment business in their Overall volumes have grown For the ports on the Pacific sights. by an average of 12% per coast of Panama, the level of

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The Panama Canal Expansion is the largest project at the canal since its original construction. The project will create a new lane of traffic along the canal through the construction of a new set of locks, doubling the waterway’s capacity. The existing locks allow the passage of vessels that can carry up to 5,000 TEUs. After the expansion the Post-Panamax vessels will be able to transit through the canal, with up to 13,000 TEUs. The expansion will double the canal’s capacity, having a direct impact on economies of scale and international maritime trade.

The programme consists of several components: • New locks (third set of locks) • Pacific access channel • Improvement of navigational channels (dredging) • Improvements to water supply

The Panama Canal expansion is based on six years of research, which included more than 100 studies on the economic feasibility, market demand, environmental impact and other technical engineering aspects. Works on the Panama Canal Expansion began in September 2007 at a total cost of US$5.2 billion.

REPORT For the latest industry news subscribe to the next issue of the PAIMA Report. If you wish to advertise talk to us. All enquiries to: Michelle St. Cyr Tel: +1 (954) 880 - 1085 Fax: +1 (786) 497 - 4017 or E-mail: [email protected]

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• Ocean3 - a new run this high-frequency service alliance of UASC, CMG and there was not enough CGM and China cargo to fill vessels. Step by Shipping. step other lines followed G6 and created their own Smaller perhaps, but alliances.” particularly significant to the South American market, is the So is this good news for HHG merger between HAPAG and shippers? Harm doesn’t think CSAV, one of the main so. He explained that the shipping lines in South HHG market is very sensitive America, that became one on because we are dealing with 1 March, 2015. Hamburg personal possessions and Sued has also bought CCNI. customers own travel plans. These two mergers mean that Reduced flexibility means that another two lines will it is less likely that collection disappear from the market days can be matched to vessel meaning PAIMA members sailing schedules. Now, if a have even fewer options. shipment is collected just after According to Harm a vessel has sailed there is Meierdirks, Chairman of OSA little option but to hold a (Overseas Shippers container on demurrage until Association), these mergers the next sailing. “Demurrage have come about as the can be €60-€90 a day so the shipping lines struggled to costs can build up quickly.” become more competitive. The larger vessels also reduce “Since 2008 the difference flexibility for the shipping lines between supply and demand at times when cargo is short. has become bigger,” he said. In the past it was possible for “Lines lost a lot of money so a line to stop one sailing and had to focus on cost switch the cargo to the Harm Meierdirks, Chairman of OSA reduction.” following vessel. “But stopping an 18,000 TEU vessel leaves This strategy used two key a very big hole in the tactics: cost reduction schedule,” said Harm. programmes such as slow Shipping alliances steaming, investment in areas In practice, the multitude of with cheap labour and a shipping lines that we had at reduction in European staff, our disposal in the past have gives less choice “Nearly 50% of the customer been reduced to no more than service staff at Maersk were four options. This reduction in fired,” said Harm; and bigger competition must have an to movers vessels. Before the recession effect on rates and Harm is the average vessel size on the expecting the worldwide main routes was 8-9000 TEUs; shipping rates to increase as a here was a time news for shippers, or bad? the new generation of direct result of the when there was a In recent years four key 18,000TEU vessels use 35% consolidation. T wide choice of alliances have emerged all less fuel thereby reducing the shipping lines for every So is this the end? Are there sporting rather prosaic names: cost per TEU by 26%. destination. even more changes around the But it was clear that more had corner? “I don’t think so,” If you didn’t like the service • G6 – comprising Hapag, to be done if the smaller lines said Harm. “All the main lines from one - the scheduling, the APL, OOCL, NYK, were to compete, especially are in alliances now. We just transit time, the quality of Hyundai and MOL; with the giant Maersk. Maersk have to accept that this is the equipment or even the • 2M – a vessel-sharing was running a service called way things will be for the telephone manner - you could agreement between the Daily Maersk which provided foreseeable future.” switch with ease. But the world’s two largest lines a conveyor belt from Asia to shipping world has changed. Maersk and MSC; Europe which gave the other Now it’s not so easy. In the lines a hard time. “G6 was the last few years we have seen • CKYH + E – an inspired first alliance to form to an unprecedented name for an alliance of compete against Maersk,” consolidation of the shipping Cosco, K-Line, Yang Ming, said Harm. “But the remaining industry driven, in part, by the Hanjin and the newcomer, single lines were not able to recession. But is this good Evergreen;

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PAIMA the first time

The diary of 20-year-old Milly Dale who attended the PAIMA and IAM conferences for the first time

first started my Bros, told me they would like Before I knew it October came enjoyed immensely – it was journey at Burke Bros me to take on more around and Gary and I were fantastic to finally put faces to I Moving Group responsibility within the travelling down to Gatwick. names. It was smaller than Wolverhampton three company. I was thrilled that I The flight took about nine IAM with a more relaxed and years ago, when I joined was able to get more involved hours with five hours time inviting feel, which helped me the company on an in the business and I started to difference on arrival in the settle my nerves at my first apprenticeship scheme. deal with outbound as well as USA. convention. I found the way import shipments for the everybody greeted each other When we pulled up outside From the moment I arrived, it company. to be very refreshing. It wasn’t the Marriot in Orlando, I was became apparent that they like two business partners In the lead up to the PAIMA overwhelmed by its sheer size. invested a lot of resources into meeting, it was almost like and IAM conventions in 2013, Upon arrival at the hotel we progressing young people family re-uniting after a year Gary mentioned that if I were greeted in the lobby by through the removals industry. apart. In the first six months I had carried on progressing as I our Peruvian and Venezuelan already attended three BAR was and they could see agents who were incredibly The next two days of the training courses that allowed continuing growth within the warm and welcoming. We PAIMA convention proved me to develop my department, there may be a spent an hour or two the next exactly that PAIMA is not just understanding of the industry possibility I could be attending day recovering from the flight an organization to facilitate even further. the following year in Orlando! relaxing by the pool in business, but it is so much In May 2014, it was finally preparation for the week more. I personally believe this Upon the completion of my decided that I would be ahead – also giving me the promotes much better business apprenticeship scheme I was attending both the PAIMA and chance to reflect on the as the agents have a much offered a permanent position IAM conventions in October. I amazing opportunity Burke stronger connection with one continuing my current role as was over the moon at the Bros had given me. another. I was lucky enough to an import co-ordinator. A few prospect of meeting the agents spend time with these people On the Saturday night it was months later Gary and Chris I’d been dealing with regularly during a trip to the Everglades the PAIMA reception, which I Burke, the directors of Burke over the past couple of years.

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and the night at the House of conventions are a prime Blues. It was fantastic to see opportunity for younger everyone dancing and people to gain the necessary enjoying themselves, as we all knowledge and expertise from know how stressful it can be at business meetings and learn times and it’s nice to let off a directly from older and more little steam. experienced people in the industry, which will only help it Early Tuesday morning was to grow in the future. the first day of the IAM convention, which had an Gary and I then proceeded to entirely different feel. Firstly, the Opening Reception, where there were more people in the I soon realised that business lobby alone than I had ever and conventions are seen in one place at one time synonymous with alcohol. gathered for the convention. Unfortunately, due to my age I Secondly, this convention was was unable to drink at this a lot more business focused particular convention. and intense. However, I However, in a way I think it enjoyed the meetings we had has benefitted me to see the over the three days and I feel experience through not only they gave me a greater insight fresh eyes but also sober ones. into the companies we deal My feet were sore every day with. Gary allowed me to and Gary was right that six network on my own and even inch high heels were not to be to attend some meetings on taken and that I would be my own where he thought the more comfortable with flatter agent would be friendly and shoes. also accepting of a younger person. “The next two On the first night of the IAM convention, I attended the First days of the Time Attendees Reception, this PAIMA convention made me feel much more and friends from around the me feel so comfortable. I am comfortable knowing a lot of proved exactly world. It made me think that grateful that Gary and Chris other people were in the same politicians could run the world gave me the amazing boat as me – feeling totally that PAIMA is not better if they took a leaf out of opportunity to attend on behalf overwhelmed! At this the relationships that movers of Burke Bros and for always reception I had the pleasure of just an have between the countries. believing in me. meeting Terry Head, the Overall, I enjoyed my organisation to Now all I have to do is build president of IAM, which was experience at both the relationships and tonnage incredibly enlightening. conventions in Orlando. facilitate business, between our agents if I am to However, I was shocked at the Particularly the networking get the chance to go to San lack of young people at the aspect, even if I was a little but it is so much Diego this year. convention. apprehensive to begin with, I more.” have developed my skills at I felt attending Orlando had building relationships. I benefitted me greatly, both on Milly Dale believe that forging these a personal and business level. partnerships will be critical to I would encourage any other We had breakfast meetings at the global industry continuing business like Burke Bros with eight, coffee meetings, lunch forward. I am grateful to all of young members of staff to meetings right through to the amazing people I met at invest in them and bring them going out for dinner most the convention who all made along to these events. The evenings with many agents PAIMA A4:Layout 1 11/6/15 21:51 Page 19

The PAIMA 2015 Tonnage Awards onnage is central to Tonnage statistics are collected PAIMA with the monthly online and reported T tonnage program through the PAIMA newsletter. being the clearest In Orlando both the winner in demonstration of each category and, for the first members’ commitment to time, the runner up were the network and position honored. This was a surprise to within the global industry. some members as the awards So the annual tonnage have traditionally showcased awards form the highlight only the top booker in each of the PAIMA conference region without recognizing the for many. achievements of others. In 2014, Trafimar Relocation Services however, the limelight was First in Mexico and Canada spread a little wider.

AIReS Australian Van Lines PVT First in USA Highest in Oceana

Burke Brothers Carl Hartmann Second Highest in Europe Overall Highest Tonnage

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Total Booked Received 2014 ANNUAL CONVENTION - TONNAGE AWARD RECIPIENTS Booked Tonnage Tonnage MEXICO AND CANADA 1st Place Plaque TRAFIMAR RELOCATION SERVICES 149 1,159,405 646,158 2nd Place Certificate MEXPACK INTERNATIONAL REMOVALS 29 149,965 303,081

USA 1st Place Plaque AIRES 310 1,121,065 99,839 2nd Place Certificate WICKMAN WORLDWIDE SERVICES, INC 37 223,529 441,208

SOUTH AMERICA 1st Place Plaque G-INTER (GRANERO INTERNATIONAL) 134 1,005,485 232,492 2nd Place Certificate MUDANZAS INTL GLOBAL, C.A. 163 677,704 283,878

OCEANIA 1st Place Plaque AUSTRALIAN VANLINES PTY LTD 72 456,142 126,741 2nd Place Certificate CONROY REMOVALS LTD 41 156,733 446,927

EUROPE 1st Place Plaque SWISS MOVING SERVICE AG 50 326,234 61,019 2nd Place Certificate BURKE BROS MOVING GROUP LTD 19 198,100 89,159

ASIA 1st Place Plaque P.M. RELOCATIONS PVT LTD 78 249,724 32,161 2nd Place Certificate GOETZ MOVING & STORAGE, INC 43 242,424 168,699

CENTRAL AMERICA AND CARIBBEAN 1st Place Plaque SWISS GLOBAL MOVERS 36 194,439 43,996 2nd Place Certificate MUDANZAS INTL S.A. (MUDISA) 23 136,720 102,072

AFRICA 1st Place Plaque MAGNA THOMSON INTL MOVERS LTD 10 49,535 55,378 2nd Place Certificate NO SECOND PLACE

NEW MEMBER 1st Place only Plaque EUROPEAN RELOCATION SERVICES 2 10,582

OVERALL HIGHEST TONNAGE REPORTED Overall Large Plaque CARL HARTMANN GMBH & CO KG 217 1,363,448 473,651

Conroy Removals European Relocation Services Second Highest in Oceana Highest Achievement by a New Member

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Swiss Moving Service G-Inter Highest in Europe First in South America

Goetz Moving and Storage Magna Thomson Second Highest in Asia Highest in Africa

Mexpack International Removals Mudanzas Intl Global Second in Mexico and Canada Second highest in South America

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New Member P.M.Relocations PVT Glaston Highest in Asia

New Member Swiss Global Movers Nobel Mobility Highest in Central America and the Caribbean

New Member Wickman Worldwide Services European Relocation Services Second in America

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PAIMA golf at Hawk’s Landing

or PAIMA, a golf tournament is F something of a novelty. However in celebration of the Alexandra Schmidt Kristy Wickman-Koslowski organization’s 30th anniversary, PAIMA decided to break the mold and give everyone a chance to “spoil a good walk” as Winston Churchill is reported to have said.

The intrepid swingers ventured onto the Par 71, 6,600-yard Hawk’s Landing course, immediately adjacent to the conference hotel: Marriott Jennifer Sloan Larry DePace Michael Skogland World Centre. The weather was perfect and the THE RESULTS anticipation palpable. Women 1st Hawk's Landing Golf Club Christy Wickman-Kozloski was designed by noted golf 2nd architect Robert Cupp Jr., to Alexandra Schmidt create the perfect setting for 3rd challenging golf and a scenic Jennifer Sloan blend of native Florida wildlife Closest to the Pin and tropical vegetation. The Christy Wickman-Kozloski beautiful natural surroundings, Longest Drive native birds and wildlife, Zaisa Hamzah Willy Toedtli Alexandra Schmidt fragrant beds of vibrantly colored azaleas and plentiful Men sunshine combined to create 1st the perfect atmosphere to get Michael Skoglund the balls flying and the putts 2nd dropping. Willy Toedtli 3rd As usual at industry Larry DePace tournaments the players split Closest to the Pin into mixed four balls. Both Michael Skoglund IAM and PAIMA delegates Longest Drive joined in. There was a good Zaiza Hamzah mix of abilities too with semi- professional players driving off alongside relative novices. Good fun and great networking for everyone.

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New Board of Directors elected in Orlando

AIMA elected its new proceedings. After the election Board of Directors at was complete he assisted with Pthe Orlando finalizing the election results conference. The election and announced the new BOD. of a new Board takes place every two years. Jose Marrero, from Sentry International in the USA was Sr. Rafael Moreno, facilitated elected as PAIMA president for the election which also a two-year term. Jose kept included voting on pending George Naumann from Swiss proposals. Members voted on Moving Systems in Guatemala the election of a new president, in his role as treasurer and vice president and five appointed Juan Carlos Ortiz, directors, which includes the from Moving Systems SAC in immediate past president. All Peru as secretary. Active and Associate Members The PAIMA Board of Directors 2015 enjoy the right to participate Lars Lemche, from Teamwork and vote in the Annual Meeting International Moving in Brazil International Movers in the The new Board will serve until of the General Assembly. is the vice president; Laura May Carmack, from AIReS in USA and Matthias Tischer from October 2016. The next Sr. Moreno presented the list of the USA, remains on the Board Carl Hartmann in Germany, Board meeting will take place nominees at the AGM and as immediate past president; were elected as directors. on March 7, 2015 in Fort oversaw the election Macarena Scalia from Coco’s Lauderdale, Florida. PAIMA votes for compulsory conference attendance

t the AGM in delivery of Association news attend due to the cost. Orlando, PAIMA much easier. Rafael Moreno of Moreno A members voted to International added that he felt Lars Lemche, in his position as change the By-Laws of that attendance should not be secretary of PAIMA, presented the organization to forced onto the members. the proposal on behalf of the require all members to Conversely, Sudeep Shah of Board of Directors. He said send a representative to Orient Intl Relocations offered that it was imperative that the annual conference at his support saying that full Lars Lemche annual convention attendance least once every second attendance was ideal, but if was increased to advance the year. there were members that could the PAIMA By-Laws which can Association. “We have lots of not attend, they would still be be download from: This move has many members that regularly attend contributing to the Association advantages for the the convention, but we also through the payment of the http://paimamovers.com organization and its members: have a large group that have convention registration fee. /membership/by-laws.aspx it provides a much more stable not attended a convention in Several other members agreed Article III, Rights and level of attendance at the over five years or have never that it was reasonable to Obligations of the convention making planning attended a convention,” he Members. Section 3.2, expect attendance at least once the event much easier; ensures said. “We feel that everyone Responsibilities and every two years. that members benefit fully from will benefit from an increased Obligations of Active and Associate Members. the networking opportunities presence and contribution from When the vote was tallied, it the convention offers; it helps our members at the annual was clear that there was Photo above: Lars Lemche, ensure audience levels for meetings.” overwhelming support for the presents the proposal to make guest speakers; ensures that proposal, which was passed Joe Taoi of Freight Services attendance at the PAIMA important issues are fully by a majority vote. This voiced his concern that some convention compulsory at least discussed and all views are amendment has been added to represented; and makes the members would be unable to every two years

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Up close

and personal

he Saturday of the in Florida today having been TPAIMA conference was on the verge of extinction in the the time for a little past. They are carnivores, the action. Delegates ultimate predators, grow up to boarded buses and five meters in length, weigh headed off to East Lake around 1000 lbs, and are Tohopekaliga – which known to eat just about means Sleeping Tiger – anything – including people named after the summer (although not very often). storms that blow up without warning. The afternoon started quietly enough with a private In groups of 20, the barbecue luncheon where adventurers boarded airboats everyone enjoyed food and a for a guided tour through the beer or wine or two. A tour of Florida wetlands. While the the park followed allowing the airboat whisked everyone group to experience the through the tall grass and exhibits including the rare water areas, this unique white alligators, reptiles and airboat adventure had the wetlands filled with multi- group looking for exotic birds, colored birds. Then things turtles and the Florida alligator hotted up! wallowing in their natural environment. Having come as Gator wrestling is definitely not close as anyone wanted to the something to try at home. snapping jaws the boats then However the experts from Members were encouraged to screamed their engines to Gatorland showed how it was onto an island surrounded by bring friends and families whisk their passengers off, done. Even the gators seemed alligators and stand within a along to enjoy the fun. It was soaring atop the swamp water to enjoy it. Phaedra Widney few feet of hungry, giant an unforgettable experience at speeds reaching 45mph. It’s from TG International decided alligators for a thrilling feeding with many members saying the closest you can get to flying to get even closer to the action frenzy. Here, they tossed over that it was the most fun they’d on water. and took a photo while sitting 30 pounds of raw steak right ever had during a convention on an alligator holding its into the mouths of the hungry excursion. According to The Gatorland experience mouth closed. alligators while everyone reliable reports, all limbs were No trip to Florida is complete cheered them on from across left firmly attached to bodies. Then PAIMA selected 30 of the without a trip to Gatorland. the water. bravest (craziest?) souls to walk The American alligator thrives

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Playing at the Blues

he world famous moves including the twist, House of Blues was shimmy, loop-de-loop and the T the perfect location to shake. No doubt letting her celebrate PAIMA’s 30th hair down after relinquishing anniversary. Starting the PAIMA presidency. with a Louisiana inspired dinner and plenty of However not even Laura May drinks, the party kicked was the star of the show. This off straight away in the accolade was taken by the venue that claims to be PAIMA four-layer anniversary ‘the home of live music’. cake, designed to look like a stack of packing boxes and Back for a second time at a fooling almost everyone. It PAIMA conference, Gypsy was a true work of art and a Land Band is a high energy fitting tribute to the first 30 band that kept the dance floor years of PAIMA. filled with the revelers not just listening to the music but becoming part of it. Two of the band members are original members of the band Earth, Wind and Fire, so the style was never in doubt.

The Blues Brothers look-alike contest added a little more spice to the evening with PAIMA friends Laura May Carmack, George Naumann, Michelle St. Cyr and Julian Cepeda battling it out in the final. The lead singer brought everyone on stage and they played the famous Blues Brothers song, ‘Soul Man’. The competition for the limelight was fierce however quality finally shone through in the shape of Laura May Carmack who busted out all of the

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Around the world with

Maarten Van Zutphen

or the second year One specific piece of advice early 2016. Enrique said that running PAIMA from Maarten related to Import the expansion will allow Ffeatured its Permits. “Import Permits are Panama to meet the needs of Kehinde Arowoselu International Panel at the imperative and shipments will the larger vessels and the annual convention. The be delayed without them,” he increased traffic. Recently, idea: to take a look at said. there have been several local import regulations changes to the importation Kehinde Arowoselu, in each region and give laws, including the types of Koeman Nigeria Limited, the attendees an visas that are accepted for Nigeria opportunity to find out a relocation into Panama. There Kehinde said that, in common little more about the are many types of visas with other countries in his important issues in each available and the regulations region, Nigeria suffered with of their countries. This may be different for each one. severe congestion at the ports. year the panel featured Enrique’s advice: “Customers The traffic is so heavy that it is speakers from the should retain an attorney to nearly impossible for a Netherlands, Nigeria, handle their legal status and container to get out of the port Enrique Aguillar Panama and Argentina. import documents prior to without demurrage charges. Lars Lemche kept coordinating their relocation.” everyone in order. To help his company minimize the delays and associated Jorge McCormack, Maarten Van Zutphen, costs, Kehinde asked for Mercovan Argentina, Noble Mobility, The shipping documents to be Argentina Netherlands forwarded as early as possible Jorge said that the customs According to Maarten the including the Original Bill of procedures in Argentina had biggest issue his company Lading and original signed changed four times in the last faces with inbound shipments documents. An original year. For this reason it was is their fumigation prior to passport is also required. necessary for members to be entry. Martin asked shippers Customers should expect that proactive and contact him to not to fumigate, especially all household goods containers find out what is required well consolidated shipments, as the will be opened and inspected. in advance. “For example, Jorge McCormack chemicals are absorbed into Brand new furniture is not there are now restrictions on the packing materials and allowed in a household goods customers visiting Argentina with a date stamp which will sometimes even into the container and the officers will for a period of 60 days within be used to calculate deadline mattresses. He said that the look for the presence of the same year that they are for entry of the household customs regulations that are normal wear and tear on the relocating,” he said. goods.” The regulations for posted on some international items. “Customers must be aware motor vehicles had changed websites are not always that when their flight arrives in recently too. Only one vehicle Enrique Aguillar, PTY updated. He advised shippers Argentina, they are required is now allowed per adult and Packers SA, Panama to contact him directly if they to tell customs that they intend VAT (Value added Tax) on The biggest news out of were in any doubt about the to import household goods. At motorcycles has been Panama is the expansion of correct procedures for imports that time, the agent will make increased. the Panama Canal which is into the Netherlands. a notation in their passport expected to be completed in

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Arrowpak International now company handles around has 80 staff as well as a 1000 containers a year - number of sub-contractors and Arrowpak ships around 2000 has premises in Suffolk, motor vehicles worldwide, Peterborough and Alicante in mainly for US military Spain. The company has an personnel but also for private Terry Cobbin, Arrowpak international Director impressive portfolio of clients individuals. “The American including the American and government only pays for one Canadian military, the vehicle per family, so any American Embassy, the additional cars have to be Arrowpak Canadian Embassy, news shipped at the owner’s channel CNN, and fashion expense,” said Terry. “The retailer Next PLC. vehicles arrive in UK ports, . International: either individually or on RoRo “Only about 30% of our ferries, and we collect them business is domestic using our own transporters removals,” said Terry. “The and bring them to Brandon. A family business military side is very important After cleaning and checking to us and it’s allowed us to we deliver them by trailer to establish excellent partnerships the customer anywhere in the with moving, relocation and with worldwide UK.” freight forwarding companies in the US. We’ve been Arrowpak International is a handling their shipments to the member of a number of trade connections UK for many years, we are associations including PAIMA, now in the process of and is also ISO 9001 n a little over three noticed a theme. As many will expanding our groupage accredited. “I think it’s decades Arrowpak know, Arrowpak was founded service to cover Europe important to demonstrate to I International has by its current Managing through our hub here in our customers our commitment grown from a small Director Robin Hood and his Brandon. Developing the to quality and to give them the family business into a wife Carole back in 1978 and European service will be the reassurance that we meet the global organisation with with such an iconic name who next major step in our standards of the key industry worldwide connections. wouldn’t want to make the expansion.” bodies,” said Terry. “We know most of it! and can prove our operations Arrowpak International is As well as household goods meet or exceed all based in Brandon, Suffolk, a The Hood family, including and container traffic – the international standards.” tranquil English market town in son Robyn, are still very much the east of the country. A sign involved with the running of on Sherwood House - the the business along with fellow company’s HQ - proudly director Terry Cobbin. Terry celebrates 36 years in the initially joined the company as moving business. Across the a sub-contractor after leaving road, Arrowpak’s military the Royal Marines at the warehouse, Loxley House, has tender age of 21. a sign showing a handshake featuring American and British “I approached Arrowpak in flags proclaiming the the hope of getting some work company’s close relationship and Robin gave me a contract with the USA and the huge for six months to help out military bases in the area. during the summer,” said Arrowpak, Sherwood House, Terry. “24 years later I’m still Loxley House, you may have here!”

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MEMBERS 2015 Argentina El Salvador Honduras I TRANSQUAVIS I MERCOVAN TRANSPORTES I MUDANZAS I MUDANZAS AIRLIFT ARGENTINA SRL ESPECIAIS LTDA INTERNACIONALES, INTERNATIONAL I TRANSWORLD S.A. (MUDISA) I MUDANZAS Australia MUDANCAS LTD INTERNATIONAL England, UK India I AUSTRALIAN VANLINES Canada PTY LTD I ARROWPAK I CLINTUS NETWORK I CHESS J. WILSON I CANADIAN INTERNATIONAL LIMITED REMOVALS - ASSOCIATION OF MOVERS I IGL RELOCATION MELBOURNE MOVERS (CAM) I BURKE BROS MOVING I P.M. RELOCATIONS I INTERCONTINENTAL GROUP LTD PVT LTD Bolivia VAN LINES, INC I SERVILE RELOCATIONS I OUTAOUAIS MOVING Fiji Islands PRIVATE LIMITED I EXPRESS CARGO INC SERVICES S.R.L. I ALS MOVERS I FREIGHT SERVICES Indonesia I INBOLPACK SRL (CHILE) S.A. FIJI LTD I AMERICAN MOVING I CHANDRA EXIM PT Brazil SERVICES (AMS) France I PT KELLYS EXPRESS I REMSSA S.A. I ANTARES MUDANCAS I VIPACK CHILE LTD I BIARD INTERNATIONAL Israel & TRANSPORTES I EUROPEAN I ATLANTIS China RELOCATION SERVICES I A. UNIVERS INTERNATIONAL I LES GENTLEMEN DU TRANSIT LTD I CONFIANCA I REX SERVICE CO, LTD DEMENAGEMENT I TDY INTERNATIONAL MUDANCAS & I NEER SERVICE FRANCE FREIGHT SERVICES LTD TRANSPORTES LTDA Colombia I SOGEDEM EUROPACKING I COSMOPOLITAN Japan TRANSPORTES LTDA I JB LOGISTICS LTDA. I G INTER (GRANERO I OPE MUDANZAS Germany I CITTADINI S.p.A. INTERNATIONAL) INTERNACIONALES SAS I T&T SERVICES INTL I GERSON & GREY I PORTAN I CARL HARTMANN TRANSPORTES LTDA I TRANSPACK LTDA GMBH & CO KG Malaysia I GLOBAL PACKING I FRIEDRICK KURZ GMBH INTERNATIONAL Costa Rica I INHOUSE RELOCATION I A-CROSS MOVERS LTDA I SCHENKER CORPORATION I QUAVIS TRANSPORTES I APA WORLDWIDE DEUTSCHLAND AG I SUBALIPACK (M) SDN MODERNOS LTDA MOVERS BHD I STATUS BABY BRASILIA Guatemala TRANSPORTES LTDA Dominican Republic Mexico I TEAMWORK I SWISS GLOBAL INTERNATIONAL I L&G INTERNATIONAL MOVERS MOVING MOVERS, S.A. I CIA. INTERNACIONAL DE MUDANZAS Y I TRANSPORTES GERAIS I LA ROSA DEL MONTE - EMBARQUES, S.A. DE C.V. BOTAFOGO LTDA I LATINO EXPRESS, S.A. (CIME)

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MEMBERS 2015

Mexico - continued Panama South Africa United Kingdom

I MEXPACK INTERNATIONAL I BALBOA INTERNATIONAL, S.A. I MAGNA THOMSON I GALLEON INTERNATIONAL REMOVALS I PANAMA INTERMOVING INTERNATIONAL MOVERS SHIPPING CO, LTD (PTY) LTD I AUSTRALIAN VANLINES RELOCATIONS Uruguay PTY LTD I PANAMA INTERNATIONAL South Korea I MEXPACK INTERNATIONAL PACKERS I INTERTRAFIK SRL REMOVALS Peru I HIGH RELOCATION I MORENO WORLDWIDE - KOREA USA INTERNATIONAL, I PUMEX INTERNATIONAL S.A. DE C.V. I ATLAS INTERNATIONAL MOVING & RELOCATION I AIRES I MULTI TRANSPORTES MEX, SERVICE, S.A. I ALOHA INTERNATIONAL S.A. DE C.V. I DOOR TO DOOR Spain MOVING SERVICES, INC I SANCALSA TRANSPORTS, S.A.C. I BLASON INTERNATIONAL INTERNATIONAL SERVICES I EXPRESS TRANSPORTS, S.A. I GRUPO AMYGO, S.A. MOVERS I TRAFIMAR RELOCATION I MOVING SYSTEMS S.A.C. I INTER S&R I BROOKFIELD GLOBAL SERVICES, S.A. DE C.V. I MUDANZAS TRALLERO, S.A. RELOCATION SERVICES I TRANSCONTAINER Philippines I COCO'S INTERNATIONAL Sri Lanka Myanmar I COMMERCIAL FREIGHT MOVERS, INC SERVICES, INC I DALY MOVERS, INC I TRANS WORLD MOVERS I GLOBAL MOVING & I GOETZ MOVING & I FIDELITY AND MARINE PTE LTD STORAGE LTD STORAGE, INC I HUMBOLDT Switzerland INTERNATIONAL Nepal Portugal I INTERMOVE LTD LA ROSA DEL MONTE USA I SWISS MOVING SERVICE AG I ORIENT INTL. I PREMIER INTERNATIONAL I NEDRAC, INC MOVERS RELOCATIONS Taiwan I NIPPON EXPRESS USA, INC I OMEGA FORWARDING Puerto Rico New Zealand GROUP, LLC I GREEN VAN INTERNATIONAL CO, LTD I PASHA GROUP/ I CONROY REMOVALS LTD I GARCIA TRUCKING GATEWAYS INTERNATIONAL SERVICE, INC Thailand I RELIABLE VAN & STORAGE CO I LA ROSA DEL MONTE Nicaragua I SENTRY INTERNATIONAL (PUERTO RICO) I JVK INTERNATIONAL I TG INTERNATIONAL I MUDANZAS MUNDIALES,S.A. I MONTI MOVING & MOVERS LTD INSURANCE BROKERAGE, INC STORAGE (PUERTO RICO) I TRANSCARGO LTD I UNIPACK GLOBAL The Netherlands Nigeria Singapore RELOCATIONS I WICKMAN WORLDWIDE I NOBLE MOBILITY SERVICES, INC I KOEMAN NIGERIA LTD I CROWN LINE PTY LTD I WITHERS WORLDWIDE I FELIX RELOCATIONS PTE U.S. Virgin Islands Norway LTD (SINGAPORE) Venezuela I GEOMETRA WORLDWIDE I BOB LYNCH MOVING & I NFB INTERNATIONAL MOVERS PTE LTD STORAGE, INC I EQUIXPRESS, C.A. RELOCATIONS I ORIENT EXPRESS I MUDANZAS FORWARDING PTE LTD United Arab Emirates INTERNACIONALES I RAFFLES MOVERS GLOBAL, C.A. INTERNATIONAL PVT LTD I MASSTRANS FREIGHT LLC

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INTERNATIONAL TRANSIT INSURANCE COVERAGE

x FLEXIBLE COVERAGE OPTIONS x PERSONALIZED SERVICE x ONLINE POLICY ISSUING x SELECTED ITEMS COVERAGE x IN-HOUSE CLAIMS SERVICE x KNOWLEDGEABLE STAFF x WORLDWIDE NETWORK

PAIMA MEMBERS FOR 30 YEARS

TG INTERNATIONAL INSURANCE BROKERAGE [email protected] * www.tginternational.com PAIMA A4:Layout 1 11/6/15 21:53 Page 32

REGIONAL DIRECTORS

Region I - Canada & Mexico Region VI - Africa

Tim Garside Kehinde Arowoselu Intercontinental Van Lines, Inc. Koeman Nigeria Limited Markham, Canada Lagos, Nigeria Email: [email protected] Email: [email protected] Alexandra Schmidt [email protected] Mexpack International Removals Mexico City, Mexico Region VII - Middle East Email: [email protected] Arvind Joshi Clintus Network Limited Region II - USA New Delhi, India Pat Toscano Email: [email protected] Reliable Van & Storage Co. Aakanksha Bhargava Elizabeth, New Jersey P.M. Relocations PVT Ltd. Email: [email protected] New Delhi, India Steve Dozois Email: [email protected] Humboldt International [email protected] Boston, Massachusetts Email: [email protected] Region VIII - Far East [email protected] Sudeep Shah Orient International Relocations Region III - Central America & Kathmandu, Nepal Caribbean Email: [email protected] Fabian Ortiz James Loberg APA Worldwide Movers Crown Van Lines San Jose, Costa Rica Jurong, Singapore Email: [email protected] Email: [email protected] [email protected] Region IV - South America Jorge McCormack Region IX - Australia & New Zealand Mercovan Argentina SRL George Cooper Buenos Aires, Argentina Australian Vanlines PTY Ltd. Email: [email protected] Sydney, Australia Email: [email protected] Region V - Europe [email protected] Bjorn Carlsen NFB International Relocations AS Norway Email: [email protected] [email protected]