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Finding the Right Person for the Job AD the Portal 216X280.Indd 1 13/09/16 16:40 AD the Portal 216X280.Indd 1 13/09/16 16:40 HONEY, I SHRUNK the MOVE www.iamovers.org VOLUME XLIX The Journal of the International Association of Movers January / February 2017 Finding the Right Person for the Job AD_The Portal_216x280.indd 1 13/09/16 16:40 AD_The Portal_216x280.indd 1 13/09/16 16:40 HONEY, I SHRUNK THE MOVE. Moving Made Easy. Worldwide. With hasenkamp. hasenkamp.com San Juan, Puerto Rico T. 787.762.5353 F. 787.762.5648 [email protected] Moving Packing Shipping Storage Trucking Heavy Hauling Fine Arts Handling Machinery Rigging Local & Int'l Relocations Heavy Crating 2016–2017 EXECUTIVE COMMITTEE CONTENTS PRESIDENT Terry R. Head THE PORTAL • January/February 2017 • Volume XLVIX CHAIR Margaret (Peg) Wilken 8 HEADLINES / Terry R. Head Stevens Forwarders Inc. Optimistically Uncertain VICE CHAIR Tim Helenthal FEATURES National Van Lines, Inc. GOVERNING MEMBERS AT LARGE 11 PORTAL FOCUS: THE BEST PERSON FOR THE JOB Georgia Angell 11 The Best Fit, the Best Team / Joyce Dexter Foremost Forwarders, Inc. 20 From Job Applicant to Jedi Master / Elad Gur-Arie John Burrows 22 Employees: The Company Cornerstone / Aivars Usans DeWitt Moving & Storage Stephan Geurts Jr. 25 ILN MEMBER PROFILE GovLog, N.V. Gradlyn: Moving Everything from Ants to Elephants / Joyce Dexter Michael Richardson Senate Forwarding Inc. 29 PORTAL PROFILE CORE MEMBERS REPRESENTATIVE Steve Jordan: The Force Behind The Mover / Joyce Dexter Boris Populoh Willis Relocation Risk Group 31 IAM Young Professionals (IAM-YP) 37 Mentor Match Profile: Ben Scheiner, Managing Director, Global Relocations CORE MEMBERS REPRESENTATIVE AT LARGE Tony Waugh 43 Military/Government Update AGS France What’s in Store for DOD Moving in 2017? / Charles L. White CORE OVERSEAS MEMBERS REPRESENTATIVE Ben Scheiner 45 TechNotes Global Relocations Ltd. IAM-YP REPRESENTATIVE 49 Maritime/Ocean Shipping Preventing and Resolving Shipping Disputes / Jennifer M. Gartlan Catherina Stier Schenker Deutschland AG 53 IAM Looking Back GENERAL COUNSEL EMERITUS The Kingpak Decision / Rick Curry Alan F. Wohlstetter 55 CORE MEMBERS MANAGEMENT BOARD Executive Suite 55 IAM Code of Ethics Procedures AFRICA Laura Wegener 56 Know the Rules So Your Claims Will Be Approved: Updated RPP Operating Stuttaford Van Lines Rules & Regulations Patrick Le Merrer 57 The Box That Talks / Daniele Piani Deminter International CENTRAL & SOUTH AMERICA & CARIBBEAN 59 Movers Doing Good Alvaro Stein Decapack 71 Washington Update / Jim Wise and Bryan Vickers, PACE, LLC Manuela Carolina Caribbean Moving Services N.V. Green Inks EASTERN & SOUTHEASTERN ASIA Aakanksha Bhargava PM Relocations DEPARTMENTS Patrick White Santa Fe Group 63 Industry News 74 Advertisers Index 67 Welcome New Members 74 Industry Calendar EUROPE Aivars Usans 73 Portal Advertising FF International Movers, Ltd. Barbara Savelli Gosselin Mobility Italy The Portal is published bimonthly by the MIDDLE EAST & NEAR ASIA THE PORTAL Ajay Bhalla International Association of Movers (IAM), 5904 Leader Relocations Richmond Hwy., Suite 404, Alexandria, VA President & Publisher: Terry R. Head Eran Drenger 22303. Phone: (703) 317-9950. Senior Vice President: Charles L. White Director, Programs: Brian Limperopulos Ocean Company Limited Fax: (703) 317-9960. Email: [email protected]. Director of Finance: Steve Cox NORTH AMERICA Website: www.IAMovers.org. Manager, Member Services: Julia O’Connor Heather Engel Manager, Operations: Jamila Kenney True North Relocation, LLC For subscriptions and changes of address, Manager, Marketing & Communications: Arthur Drewry email [email protected]. Send edito- William Kohudic Taylor International Manager, Website Content: Carl Weaver rial material to [email protected] and Coordinator, Membership Services: OCEANIA [email protected]. Send advertising Rebecca Parker Margaret Kerr M. Dyer & Sons Inc. queries and materials to Tom Lasch (tlasch@ Layout/Design/Editor: Joyce Dexter larichadv.com Project Manager: Janet Cave Seely George Cooper ) and Steve Wafalosky MetroMovers ([email protected]). HEADLINES Optimistically Uncertain anuary 2017 marks the 20th year I have had the honor and privilege of serving as the Jpresident of this association. Over those two decades I have sat down to write this column more than 120 times, as well as shared my thoughts and observations in numer- ous other articles, and given personal interviews, presentations and speeches at the IAM Annual Meeting and other industry events. As I look back, the one topic that seems to appear consistently is the concept of “change.” Sometimes it’s been the fear of change (cainophobia—fear of newness) or the pain of change, as more often than not the industry has resisted change. I’d like to think I try to get our members focused on the opportunities and possibilities brought on by change. But change, like beauty, is in the eye of the beholder. As we start the New Year, it appears a lot of change lies ahead for the United States, the world and our industry. I can’t think of another time, perhaps since the end of World War II, when the breadth and pace of change has ever been greater. Along with such upheaval typically comes an atmosphere of uncertainty, and for many, the anticipation of what comes next is far worse than change itself. The election of a new U.S. president has greatly added to the level of uncertainty, both here in the United States and abroad. Regardless of your politics, it is not hard to see things are about to be different on a number of fronts. There is going to be a heightened level of uncertainty for many months, if not years, as the United States and TERRY R. HEAD the world adjust to a new view of globalization and what many predict will be a new protectionist environment. IAM President Those industry members involved in handling U.S. military or government house- hold moving have been in a constant state of flux for well over 25 years. Now, the uncertainty of what lies ahead for the DOD moving program is probably at its all-time worst, but for some it means new opportunities. For those members focused on the commercial side of the business, the level of uncertainty and the potential for change is happening at an accelerated pace…or is it? We all know that Brexit will undoubtedly have an impact on our industry, and for some that may lead to bigger and better things. Alas, for others that may not be the case. But is Brexit really going to happen? And if so, when? There is also the potential breakup of the European Union, the possible U.S. withdrawal from NATO and a shift in the balance of our relations with world powers like Russia and China. In all my presentations to industry groups I underscore the parallels between mov- ing volumes and home sales in the domestic or national markets. One seems to trend up or down in concert with the other. That becomes perhaps even more evident when you look at the prospects of international trade and how that is tied to and drives interna- tional moving. Here again we hear lots of rhetoric about the United States pulling out of or renego- tiating many of its existing trade deals, such as the North American Free Trade Agree- ment (NAFTA), which certainly raises the level of global angst. During his first week in office, President Donald Trump issued an executive order pulling the United States out of the multilateral Trans-Pacific Trade Partnership (TPP); his plan is to negotiate more trade deals on a bilateral basis, hurting some partners and creating opportunities for others. Our industry, certainly in the United States and to a lesser extent elsewhere, has suffered under what seems to be an ever-increasing administrative and economic burden of regulations and taxation. However, now there appears to be some possibility of a relaxation, if not repeal, of some of those regulations along with a more favorable cor- porate tax structure. Will any of these potential changes lead to more domestic or international moves, home sales or trade? I don’t know the answer to that question, but at least things appear to be heading in a new direction. Only time will tell if it’s the right direction. 8 January/February 2017 • THE PORTAL IAM: Moving Forward Together By land, air or sea, the DeWitt Companies MAKE IT EASY EASY AFFORDABLE SAFE Our experienced staff and Our rates are competitive, Your shipments are kept personalized service makes moving and our outstanding service safe and secure no matter shipments simple and easy. is unmatched. how far they’re going. The Hawaii, Alaska and Guam Moving Experts CALL US TODAY FOR WAREHOUSE-TO-DOOR RATES APPROVED DEWITT MOVE ROYAL HAWAIIAN ROYAL ALASKAN DEWITT FREIGHT WORLDWIDE MOVERS MOVERS GUAM APPROVEDFORWARDERS.COM DEWITTMOVE.COM ROYALHAWAIIANMOVERS.COM ROYALALAKSANMOVERS.COM DEWITTGUAM.COM TOLL-FREE TOLL-FREE TOLL-FREE TOLL-FREE TOLL-FREE 800.533.4826 877-857-9870 888-717-6925 877-618-4756 888-777-4826 PGI-001 - Pac Global Insurance ad:Layout 1 12/27/12 12:16 PM Page 1 J.R. NAVARRO & ASSOCIATES INC. PGI-001 Pac Global Insurance 8.5 x 11” 4c PGI-001 - Pac Global Insurance ad:Layout 1 12/27/12 12:16 PM Page 1 PORTAL FOCUS: THE BEST PERSON FOR THE JOB The Best Fit, the Best Team By Joyce Dexter, Editor, The Portal f you Google “Recruiting Quotes by Famous People,” you’ll Ifind several pages of sound-bite wisdom from a broad as- “If an employee is looking sortment of industrialists, philosophers, management gurus and for a new opportunity and is entrepreneurs. Some of those nuggets stress the importance of a going to make a change, it’s candidate’s passion for the job rather than for status or money, always easier to retrain some- whereas a Chinese proverb asserts, “If you pay peanuts, you get one who has experience and monkeys.” an inherent interest.” But although the specifics of the available advice can —Heather Engel, sometimes be contradictory, there’s one thing on which everyone True North Relocation, LLC agrees: All successful businesses rely on good people doing the work they’re best suited for.
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