www.iamovers.org VOLUME XLIX The Journal of the International Association of Movers July / August 2017 Canada!Salute to AD_The Portal_GM-DTmoving-Packimpex_216x280.indd 1 27/06/2017 15:56 AD_The Portal_GM-DTmoving-Packimpex_216x280.indd 1 27/06/2017 15:56 ONE SYSTEM FOR ALL YOUR MOVE MANAGEMENT NEEDS Your EDC-MoveStar® Town Experience: 1 - Software tailored to your business. 2 - The GOgistiX® network at your fingertips. 3 - Exceptional customer service. 4 - One all-inclusive price. 5 - Every user has a voice in shaping the software. Innovation that keeps you moving. 2016–2017 EXECUTIVE COMMITTEE CONTENTS PRESIDENT Terry R. Head THE PORTAL • May/June 2017 • Volume XLVIX CHAIR Margaret (Peg) Wilken 6 HEADLINES / Terry R. Head Stevens Forwarders Inc. From Sea to Sea VICE CHAIR Tim Helenthal FEATURES National Van Lines, Inc. GOVERNING MEMBERS AT LARGE 9 PORTAL FOCUS: A SALUTE TO CANADA Georgia Angell O, Canada: A Vast and Diverse Landscape for Movers / Joyce Dexter Foremost Forwarders, Inc. Contributors featured: John Burrows Tippet Richardson (9) • AMJ Campbell International (10) • MoverOne International (13) • DeWitt Moving & Storage King’s Global Forwarding Limited (16) • Orbit International Moving Logistics Ltd. (16) • Stephan Geurts Jr. World Wide Overseas Moving Service Inc. (18) • Quality Move Management (19) • GovLog, N.V. Matco Moving Solutions (21) • T-R Westcan, Inc. (24) • Armstrong International Movers (25) Michael Richardson • Voxme Software (26) • Moveware (27) Senate Forwarding Inc. CORE MEMBERS REPRESENTATIVE 28 CAM: Strengthening Industry Standards and Professional Bonds in Canada / Boris Populoh Will Kohudic Willis Relocation Risk Group 33 IAM Young Professionals (IAM-YP) CORE MEMBERS REPRESENTATIVE AT LARGE 33 Young Movers Conference Recap / Margaret Kerr Tony Waugh AGS France 34 Organizing the YMC: Challenging, Fun ... and “a Little Bit Crazy” / Agnija Usane 35 The Story of Ravello: One Lucky Dog / Francesco Argirò CORE OVERSEAS MEMBERS REPRESENTATIVE 38 Toronto: Full of Surprises, a City for All Seasons / Ramiro Quiros Ben Scheiner Global Relocations Ltd. 41 Military/Government Update IAM-YP REPRESENTATIVE Open Season Follow-up / Charles L. White Catherina Stier Schenker Deutschland AG 45 IAM Looking Back Oki-Trial Proposal, 1974 / Rick Curry GENERAL COUNSEL EMERITUS Alan F. Wohlstetter 49 Executive Suite CORE MEMBERS MANAGEMENT BOARD The Portal Special Report: Member Needs Survey Highlights IAM Strengths, AFRICA Opportunities / William Kohudic Laura Wegener Stuttaford Van Lines 51 Maritime/Ocean Shipping Patrick Le Merrer Deminter International 53 Movers Doing Good CENTRAL & SOUTH AMERICA & CARIBBEAN Alvaro Stein 75 Washington Update / Jim Wise and Bryan Vickers, PACE, LLC Decapack Manuela Carolina Caribbean Moving Services N.V. Green Inks EASTERN & SOUTHEASTERN ASIA Aakanksha Bhargava PM Relocations DEPARTMENTS Patrick White Santa Fe Group 59 Industry News 78 Advertisers Index 73 Welcome New Members 78 Industry Calendar EUROPE Aivars Usans 77 Portal Advertising FF International Movers, Ltd. Barbara Savelli Gosselin Mobility Italy The Portal is published bimonthly by the THE PORTAL International Association of Movers (IAM), MIDDLE EAST & NEAR ASIA Ajay Bhalla 5904 Richmond Hwy., Suite 404, President & Publisher: Terry R. Head Leader Relocations Alexandria, VA 22303. Phone: (703) 317-9950. Senior Vice President: Charles L. White Director, Programs: Brian Limperopulos Fax: (703) 317-9960. Email: [email protected]. Eran Drenger Director of Finance: Steve Cox Ocean Company Limited Website: www.IAMovers.org. Director, Membership & Data Management: NORTH AMERICA Julia O’Connor Heather Engel For subscriptions and changes of address, Manager, Operations: Jamila Kenney True North Relocation, LLC email [email protected]. Send edito- Manager, Marketing & Communications: William Kohudic Arthur Drewry rial material to [email protected] and Taylor International Manager, Website Content: Carl Weaver [email protected]. Send advertising Coordinator, Programs: Margaret Kerr OCEANIA queries and materials to Tom Lasch (tlasch@ Coordinator, Membership Services: Rebecca Parker larichadv.com) and Steve Wafalosky Nicola Collett M. Dyer & Sons Inc. Layout/Design/Editor: Joyce Dexter ([email protected]). George Cooper Project Manager: Janet Cave Seely MetroMovers HEADLINES From Sea to Sea s you’ve no doubt gathered from this month’s cover, this issue turns a spotlight Ato the United States’ neighbor to the north and the IAM member companies and individuals who work there. This year, Canada celebrates its sesquicentennial (150th) anniversary, so we thought it only fitting to profile them on this special occasion. Surely you know where Canada is and how to find it on a map, but chances are you don’t know much about the country, so allow me to share some facts. The name Canada comes from the word kanata, which in the language of the indig- enous Iroquoians means settlement or village. Today, the two main languages spoken in Canada are English and French. Canada is 9,984,670 square kilometers (6,200,480 square miles) and spans six times zones. It is the second largest country in the world behind Russia. It has the world’s longest coastline stretching 202,080 kilometers (125,570 miles), which explains why the national motto is Mari Usque ad Mare, meaning “From sea to sea.” Here are a few more tidbits you might find interesting: • As of June 27, 2017, 36,620,802 people live in Canada, making it the 38th most populated country in the world. • The median age of its citizens is 40.8 years. • Seventy-five percent of Canadians live in close proximity to the U.S. border. • The United States and Canada share the longest land border in the world, totaling TERRY R. HEAD 8,891 kilometers (5,525 miles). IAM President • Even though the United States and Canada are friendly neighbors, it wasn’t always that way. Canada has been invaded by its southern neighbor twice, first in 1775 dur- ing the American Revolution, and again during the War of 1812. • Canada has more than 30,000 lakes and is home to 55,000 species of insects. I’ve personally had the pleasure of camping, canoeing and fishing on many of her lakes, and I’ve probably encountered most of Canada’s insects too! As you can see, Canada is a vast and diverse country, so being a mover there—no easy task—requires fortitude. But as The Portal editor, Joyce Dexter, points out in her feature article (page 9), movers in Canada are resilient and have a “can-do” attitude. Also in this issue, you’ll want to be sure to ponder some of the results from IAM’s recent Member Needs Survey in an article by IAM’s manager of communications and marketing, Will Kohudic (page 49). We thank you for sharing with us your thoughts and impressions on how the Association is delivering value and meeting your needs, as well as what new products and services you want us to consider developing going forward. If you are a history buff, be sure to read the IAM Looking Back section (page 45), which examines the roots of the decision to re-engineer the U.S. Department of Defense Personal Property Program. The re-engineering process that began in the early 1970s is a decades-long work in progress that continues today, so perhaps there are lessons to be learned by both the government and industry from that experience. Last, and certainly not least, don’t miss the Movers Doing Good section (page 53). I am always amazed at all the great things IAM members are doing in their communities and around the world. Perhaps some of these stories will inspire you, your colleagues and employees to find ways to enrich the lives of others who are less fortunate, locally and around the world. 6 July/August 2017 • THE PORTAL IAM: Moving Forward Together By land, air or sea, the DeWitt Companies MAKE IT EASY EASY AFFORDABLE SAFE Our experienced staff and Our rates are competitive, Your shipments are kept personalized service makes moving and our outstanding service safe and secure no matter shipments simple and easy. is unmatched. how far they’re going. 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However, the entire’s total population of 36 million people is smaller than that of one Japanese city—Tokyo- Yokohama—which has 37 million. Clockwise from left: Alex Paz, global director A majority of Canadians—about three-quarters of them— of sales and marketing; live near the southern border with the United States, and this Ron Waddling, director has contributed to a feeling of kinship between U.S. citizens and international agent their northern neighbors. Both countries were built on the talents relations; and Tom and contributions of immigrants, as several companies profiled Colucci, executive vice in these pages point out. There are other similarities—language, president relocations culture and national identity—that make for a warm relationship services. Heritage despite today’s political realities. photos of Basil Tippet Here’s something you may not be aware of: German prison- and the Naylors are on ers of war who spent time in Canadian POW camps were given the wall.