No one There’s EuRA Warsaw cares about no app for conference your logo that report Page 12 Page 32 Page 36

Issue 077 August 2017 www.themover.co.uk

THE STEPHEN MORRIS STORY From moving antiques to moving prime ministers. Page 28 MJ_TRADE_STORAGE_AD_PRINT.pdf 1 21/04/2017 12:52

TRADE STORAGE

Warehouse accommodating over 1250 containers. One acre of parking facilities, available as an operating centre if required. Perfect location right next to Dartford Crossing on Crossways Business Park. Fully alarmed with comprehensive CCTV surveillance. Access from 6:30 till 19:30 Monday to Friday 6:30 till 17:30 Saturdays. C M No handling charges. Y

CM External self-storage facility in brand MY new shipping containers with 24 hour access. CY

CMY

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01322 251 000 Email - [email protected] www.matthewjamesremovals.com MJ_TRADE_STORAGE_AD_PRINT.pdf 1 21/04/2017 12:52

www.themover.co.uk ● August 2017 ● The Mover 3 TRADE STORAGE CONTENTS

28 COVER STORY:

Contact Details: Editorial STEPHEN MORRIS’ STORY Contributions on all aspects of Deputy Editor David Jordan interviews the man who’s moved prime ministers. the removals and storage industry are welcomed, together with photographs if appropriate. 4 LEADER: Artificial racket 30 ON THE ROAD NEWS: Please contact Steve Jordan, Editor Support for diesel scrappage scheme Tel: 01908 695500 6 UK NEWS: European Commission launches transport plan E-mail: [email protected] RHA goes after Truck Cartel Deadline: Big fines could mean bankruptcy for movers 32 TECHNOLOGY: Despite the increasing role played by Warehouse accommodating over 1250 containers. The deadline for article submission is the HEALTH & SAFETY: 1st of the month preceding publication. 8 technology in relocation, some things FLTA launches National Fork Truck Safety are still best handled with the human One acre of parking facilities, available as an operating centre if required. Contact Details: Month - Safetember, with the story of how Lisa touch, says Jon Hartman of CORT Advertising Ramos became one of its safety ambassadors For all enquiries and bookings, Destination Services Perfect location right next to Dartford Crossing on Crossways Business Park. please contact Nikki Gee 10 UK NEWS: Tel: 01908 695500 34 ON THE ROAD NEWS: FTA everywoman award winner New speeding offence tariff Fully alarmed with comprehensive CCTV surveillance. E-mail: [email protected] Bespoke Bodies offers Euro 6 upgrade Deadline: 36 REPORT: The booking deadline for advertisements 12 MARKETING: Dominic Tidey reports Access from 6:30 till 19:30 Monday to Friday 6:30 till 17:30 Saturdays. is the 1st of the month preceding publication. Freelance graphic designer Simon Taylor from Warsaw on the C Artwork for adverts is required by the explains why a logo is not a sales message EuRA 2017 annual 8th of the month preceding publication. M No handling charges. 14 UK NEWS: conference Y Disclaimer: Opinions expressed in The Mover Britannia Turnbulls celebrates 150th birthday CM External self-storage facility in brand are not necessarily those of its 3D printing and the future of relocation 38 ON THE ROAD NEWS/PRODUCT NEWS: MY new shipping containers with 24 hour access. publisher, unless stated otherwise. 16 TECHNOLOGY: Bigger fines for being caught with clandestines CY Published by: Buzzmove’s Damien Introducing The Cartwright The Words Workshop Ltd CMY Seaman gives five 40 CYBER CRIME: 26 Swanwick Lane reasons why movers K Broughton Editor Steve Jordan’s Milton Keynes need to adopt video guide to the types MK10 9LD survey technology of cyber threats facing All rights reserved: businesses, and No part of The Mover may be scanned, 18 INTERNATIONAL NEWS: how best to protect reproduced, stored or transmitted in any Gosselin buys Packimpex’s moving division against them form without the prior written permission of the publisher. 20 TRANSPORT: PEOPLE NEWS: The Mover is designed on behalf Go Supply Chain Director Craig Ryder offers 42 of The Words Workshop Ltd by some solutions to the problem of increasing New appointments at Bishop’s Move, I Like Creative traffic congestion in our cities Cartus, Stevens and Metropolitan in Rio E-mail: [email protected] Tel: 01908 675854 22 INTERNATIONAL NEWS: 44 MARKETPLACE Arpin golf raises $31,000 48 DIARY DATES Cartus opens São Paulo office Kuehne+Nagel first to disclose CO2 50 AND FINALLY ... Arpin wins LACMA award Don’t ever lose it! Index of advertisers

Matthew James Global Relocations...... 2 Buzzmove...... 15 Trucksmith...... 33 Maxi Mover...... 3 Edwards Trade Storage...... 15 Worldwide Movers Africa...... 35 JC Payne...... 5 EUROMOVERS...... 18 MoverOne International...... 35 Pallite Pallet Boxes...... 7 Pac Global Insurance Brokerage, Inc...... 19 Mr Box...... 35 Bespoke Bodies...... 9 Mac’s Truck Sales...... 21 The Movers & Storers Show...... 39 NEW & USED VANS IN STOCK FINANCE LEASE PART EXCHANGE Pound Gates Insurance...... 9 Reason Global Insurance...... 22 Haywoods...... 39 01322 251 000 Move4U...... 13 Conroy Removals...... 25 White & Co...... 42 01673 863300 SAS Projects...... 13 Maxi Mover...... 26 Vancraft...... 51 Email - [email protected] WWW.MAXIMOVER.CO.UK APT Training...... 14 Simpsons Removals & Storage Ltd...... 31 Anglo Pacific...... 52 www.matthewjamesremovals.com 4 The Mover ● August 2017 ● www.themover.co.uk LEADER

Artificial racket Steve Jordan, Editor

alk into any modern office today and the ● Geoff Watson (left) and Gordon Lyall. silence is deafening. There was a time when Wthe term ‘busy office’ was the norm with rooms filled with enthusiastic telephone chatter and banter between staff. Now, it’s gone. Today everyone is working A new chapter for online, a telephone conversation is a rarity, the only Doree Bonner International sound is a constant, gentle, keyboard clatter and the occasional sigh or groan when the ‘spinning thing’ Kelerbay Limited trading as The Doree Bonner International reappears or something crashes. Group has announced that Mr Amin Amiri, the founder and So, I was intrigued with our story on page 32 about CEO of his investment vehicle a2e Industries, has completed Artificial Intelligence (AI as us techies call it!). Apparently, the new generation of computer wizardry consigns the a substantial investment in Kelerbay. keyboard to the recycle bin in favour of voice recognition commands. Wonderful! Can you imagine what music eoff Watson and Gordon Lyall, the current joint that is to the ears of an ageing writer who spends most managing directors, of his working hours coaxing his arthritic fingers into will become joint chief navigating the qwerty maze? I was delighted. Gexecutive officers working full- But then it struck me. How can we sit around all day time in the business as usual and talking to our computers? It’ll be like the good old days will shortly be appointing a new managing director to further with everyone whispering, then speaking, then shouting strengthen the management team. in a one-sided crescendo as the noise level inexorably They, together with the other key rises to a deafening racket. The AI processors, meanwhile, existing executives, will manage will be busting their silicon chips trying to make out the the business and implement the company’s strategic plans. It is difference between Joe in accounts and Linda in sales intended that Doree Bonner while the operators despair as operations fly before International will continue to grow “We are delighted their eyes at a million gigabytes a second instigated by both organically and with a very someone nearby who just happens to have a more strong focus on acquisition. that Doree Bonner Mr Amiri will join Geoff and Gordon computer friendly tone. Hilarious chaos. on the Board of Directors of the will be a great base for There is an alternative of course. Offices could be company, with specific emphasis the shared vision and redesigned to have everyone siting in soundproof, on strategy, acquisition, finances hermetically-sealed compartments with everyone and enhancing shareholder value. ambitions of Geoff, Mr Amiri is a highly successful emerging once every two hours for Communal Social investor with a 15-year track record Gordon and ourselves Reintegration (CSR) in which they shout at a coffee of investing in or acquiring industrial for this group.” machine and try to work out who’s been given what to companies and significantly drink while catching up on the latest developments on enhancing their fortunes. Mr Amiri’s Amin Amiri portfolio of investments, which are Love Island. all managed by a2e, consists of a Or maybe I am becoming cynical. ‘Becoming?’ I hear conglomerate of 16 companies A statement issued by Geoff you shout. Actually, I really like technology; at least I with a combined turnover of around Watson and Gordon Lyall said, like what it can do. But computers are unusual in the £135 million. “We are very excited about this commercial world in that advances are frequently made Amin Amiri said, “We are new inward investment and to be delighted that Doree Bonner will be working with Amin and a2e. This is without any thought for their future applications that a great base for the shared vision a fantastic opportunity and heralds their developers hope will emerge, given time. I suspect, and ambitions of Geoff, Gordon an exciting future for the Doree however, that this particular advancement has a few and ourselves for this group. We Bonner International Group. There teething troubles to negotiate before it enters the collectively believe that with is an expansion strategy already in enhanced services and geographical place and this will provide great main stream. coverage, the customers will opportunities for Doree Bonner’s Steve Jordan continue to be pleased with our existing senior management and capabilities.” all of our staff presently employed.” Untitled-1 1 21/12/2016 16:20 6 The Mover ● August 2017 ● www.themover.co.uk NEWS: UK

RHA launches funded legal action against the Truck Cartel The Road Haulage Association is now giving UK haulage and logistics firms (whether or not they are RHA members) the chance to sign up to its legal action for compensation against truck manufacturers found guilty of illegal price fixing.

claim. During the period the cartel operated it is believed around 650,000 new trucks were sold. Although this legal action is being spearheaded by the RHA, non-RHA members are able to join. RHA Chief Executive Richard Burnett said, “UK truck owners affected by the truck cartel have potentially paid too much for their lorries over a 14-year period and “UK truck owners we’re determined to get a fair deal affected by the for them. This is a chance to get their compensation with no risk to truck cartel have their business or finances. As the representative body with sole potentially paid responsibility for UK road freight operators, we are duty-bound to act too much for their on behalf of our members’ wishes. lorries over a 14-year They have made it clear that they feel angry about the truck pricing period and we’re cartel and want us to represent them. Our legal team at Backhouse Jones, determined to get a Exchange Chambers and Brick Court fair deal for them.” will seek the best compensation deal ● Manufacturers were fined a total of £2.6 billion by the European Commission for price fixing. that we can on behalf of our members Richard Burnett and other UK victims of this cartel. n July last year the European This is the first fully funded group To ensure that as many affected Commission fined MAN, Volvo claim against the truck manufacturers hauliers are able to join the claim, is an effective way to seek redress Group (which includes Volvo on behalf of affected hauliers. All we have secured funding from for operators. The initial stage Trucks and Renault Truck), UK truck owners can join the group Therium Capital Management involves asking the Tribunal to IMercedes-Benz parent company legal action at www.truckcartellegal Limited and the largest tranche of authorise the RHA to act as industry Daimler, Iveco and DAF close to €3 action.com. There will be no cost After The Event insurance that’s representative and to set out the billion (£2.6 billion) for price fixing for hauliers to be part of the group ever been underwritten so there’s basis on which operators can opt and other cartel activities between claim. no cost to joining the claim, or any into the claim. The first hearing is 1997 and 2011. The compensation Early indications are that other risks if the claim is expected to be later this year.” claim will be brought before the compensation could be in the region unsuccessful.” Competition Appeals Tribunal. If of £6,000 per truck on average. On behalf of the legal team, David successful, haulage and logistics Companies that have purchased or Went of Exchange Chambers said, For more information contact: companies will get money back for leased new or second-hand trucks “We are taking this case to the Rod McKenzie vehicles sold or leased to them at direct from manufacturers (including Competition Appeal Tribunal as it RHA Director of Communications inflated prices because of the cartel, Scania) or dealers from 1997 is the specialist court in the UK that Telephone: 07711 193968 if they sign up to the claim. onwards are eligible to join the deals with these types of claims and E-mail: [email protected]

UKWA and FLTA work together to raise safety standards

he United Kingdom associations strive to raise advice to ensure companies and September at the Heart of England Warehousing Association standards in the materials handling employees operating fork lift trucks Events & Conference Centre in T(UKWA) has announced new industry. do so within legal parameters and Meriden, near Coventry. reciprocal membership With immediate effect, UKWA best practice guidelines. For further details on how arrangements with the Fork Lift members are entitled to UKWA members joining FLTA’s UKWA can help logistics Truck Association (FLTA). As a membership of FLTA’s Safe User Safe User Group are also eligible companies to operate a safer Partnership member of FLTA, Group at a discounted rate, giving for reduced rates to attend FLTA’s working environment and reduce UKWA now offers its members UKWA members access to a wide annual Safety Conference, which, accidents, please contact Shoaib additional benefits as both range of resources and specialist this year, takes place on 20 Vakil at [email protected]. www.themover.co.uk ● August 2017 ● The Mover 7

Movers could face bankruptcy from multi-million pound fines Vikki Woodfine, Partner at law firm DWF LLP said some companies could be fined up to £4m for health and safety offences under new sentencing guidelines for health and safety breaches.

s well as potentially ruinous fines, companies were also Ahaving to bear the cost of contested cases because the Health & Safety Executive was adopting a policy of bringing cases at the highest level of culpability (and hence penalty) forcing firms to go to court to argue for a lesser offence. At the same time, tougher ● Vikki Woofine. penalties for serious driving offences, with fines of almost prosecution,” she said. “There twice a driver’s weekly income has always been a fine reduction plus disqualification, may cost when pleading guilty and this drivers their livelihoods and will remains the case. However, given only add to the risk of Traffic the new fine levels, there has Commissioners calling a driver been an increase in the number conduct hearing, threatening the of defended cases as companies company’s operator’s licence. simply cannot just accept their Vikki Woodfine urged the HSE fate given that the guidelines to take a fairer approach and a expose them to potentially more realistic view of culpability business ending fines.” and harm when bringing cases to However, it is not all doom court if it wanted to reduce the and gloom. While the sentencing number of contested cases which of crime has toughened up in placed a heavy burden on public a number of areas for haulage funds as well as companies. operators and their drivers, it “In practice, companies are now remains a fact that good, safe and faced with the most impossible compliant operators will not ever of dilemmas when it comes to have to feel the effect of these deciding whether to defend a changes.

Examples of pre and post sentencing guidelines

Pre-guidelines Post-guidelines Health and Safety A health and safety offence which A medium-sized organisation Offences (fatal) resulted in death recommended a (turnover between £20–50 million) starting point for a fine at £100,000. could see the starting point as high as £4 million depending on the level of culpability. For large companies (£50 million+) the guidelines indicate a top level fine of £10 million. Corporate Fine starting point of £500,000; Medium-size organisation would see Manslaughter highest fine to date £700,000. a starting point of £3 million with a possibility of fines up to £7.5 million. A large organisation faces potential fines of up to £20 million. Health and Safety For companies small and large alike, Potential fines in the hundreds Offences (non-fatal) fines in the tens of thousands. of thousands even for smaller companies and above. £500,000 for larger corporates.

Article and picture: Wolters Kluwer Legal & Regulatory. 8 The Mover ● August 2017 ● www.themover.co.uk HEALTH & SAFETY: FLTA SAFETEMBER

ut not just her own life. Things sufficient. would never be the same for her “When you’re on the same level as the son, partner, parents, relatives, fork lifts, a taped-off area doesn’t really YOU DON’T co-workers … everyone who give you clear separation,” she explains. Bknows her. She was run over by a fork lift “There’s a good reason why we have kerbs truck and lost her leg in an accident that and pavements by the sides of roads — was as horrific as it was avoidable. we don’t rely on just a painted line to keep WALK AWAY As an administrator at NYK Logistics in them away from pedestrians.” Findern, Derbyshire, Lisa’s job was to It took years of therapy to help Lisa check that every pallet was loaded with accept herself as an ‘amputee’, and to the correct contents. Just minutes from get to the place she’s in now ... a safety FROM A the end of her shift she was heading along ambassador for the Fork Lift Truck a prescribed walkway near the container Association and a passionate advocate bays, finishing her checks for the day. The for workplace safety. FORK LIFT next thing she knew she’d been knocked to the floor and a three-ton fork lift truck “I couldn’t see was crushing her leg. The operator of the truck had no idea why everyone ACCIDENT he’d hit someone but Lisa’s screams was making such When Lisa Ramos arrived for work on Friday, jolted him into action. Tragically, as he moved the truck forwards, it literally tore a fuss and didn’t 24 March, 2006 it was a day much like any other: the skin and fat from Lisa’s leg. By now her co-workers had rushed to understand why except it was her son’s 13th birthday, and the day Lisa’s side. Each time she tried to sit up her life was to change forever. she was gently coaxed back down as they my partner Dave strived to keep her comfortable and prevent her seeing the extent of the damage. was crying.” They reassured her she’d only dislocated Lisa Ramos her knee and she recalls thinking “I mustn’t cry or the lads will give me so much grief when I get back to work on Monday!” FLTA Chief Executive Peter Harvey “I couldn’t see why everyone was making said, “It is because of Lisa’s experiences such a fuss and didn’t understand why my and those of the many hundreds who are partner Dave was crying. At that moment killed or seriously injured each year by my biggest worry was that we’d have to fork lifts that the FLTA mounts its annual cancel my son’s birthday party.” Safetember campaign. It serves as a focal At the time of the accident, she was on point for everyone who manages, operates a taped-off walkway on the floor: a route or works alongside a fork lift, creating a she always followed. Even as she did so, moment were each can reflect on how she was conscious that it never seemed they can make their workplace safer.”

SAFETEMBER

To find out more about National Fork Lift Safety Month – Safetember – visit http://fork-truck.org.uk/fork-lift-safety/safetember.

● Lisa Ramos learning to walk on her prosthetic leg. www.themover.co.uk ● August 2017 ● The Mover 9

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half-page-advert.indd 4 22/08/2016 16:15:31 10 The Mover ● August 2017 ● www.themover.co.uk NEWS: UK

FTA everywoman in Transport and Logistics Awards Twelve of the most inspirational female role models in the UK’s transport and logistics industry received prizes at the 2017 FTA everywoman in Transport & Logistics Awards held at the London Marriott Hotel on 21 June.

TA’s Chief Executive David Wells, who presented the Nominate prizes, said, “These awards someone for celebrate the wealth of next year’s Ffemale talent in a traditionally male-dominated sector. Logistics competition is one of the UK’s most important industries, employing more than FTA everywoman in Transport and 2.54 million people and ensuring Logistics Awards are sponsored by that all aspects of our economy the Freight Transport Association continue to work as efficiently as but are run by ‘everywoman’, an possible.” organisation established in 1999 The awards programme was to promote the advancement of launched to raise awareness of the women in business. The competition varied opportunities within transport is open to all transport companies and logistics, while creating visible in the UK, not just FTA members, role models to inspire and encourage so if you know someone who you more women to pursue a career in ● Woman of the Year Julie McCaffery receives her award from David Wells. think is making an exceptional the industry. Judge Michael Dunn contribution in the transport industry from DHL said they promoted individuals who are transforming and KPMG. why not nominate them for next opportunities for talented and the industry through their tenacity, As well as the 12 category year’s competition? You could successful women in the sector. passion for innovation and winners, one overall winner was even nominate yourself! Maxine Benson MBE, co-founder commitment to mentoring the next identified as Woman of the Year. ● To find out how visit of everywoman, commented, “The generation.” This went to Julie McCaffery from www.everywoman.com role models celebrated, ranging from The winners were recognised Grangemouth Stirlingshire, Change women excelling at the beginning of as the finest in their field, from Manager (Scotland) at Asda, who their career to those well-established individuals making significant was recognised for contributing These initiatives improved the site’s in their journey, are a reflection of improvements to road and rail to the increasing success of the overall safety, customer service and the many rewarding opportunities infrastructure to those renovating organisation after she led numerous reduced colleague underperformance within the transport and logistics intricate warehouse logistics in colleague engagement and costs by 70% over the last 12 industry. We are proud to recognise organisations including Sainsbury’s continuous improvement projects. months alone.

FTA experts deliver clarity on EU Mobility Package Freight Transport Association (FTA) has drawn up a comprehensive briefing paper to advise members on the main proposals of the European Commission’s ‘Mobility Package’ announced on 31 May, 2017.

he package, comprising have on industry. This document proposals in domestic law as part eight legislative files and will aid members and the industry of maintaining parity with EU various accompanying in understanding the potential standards. documents, has potentially impacts.” David continued, “We are Thuge implications for the transport The briefing document makes advising our members to plan sector - including proposals which clear why, even though the that any – or even all – of these would change drivers’ hours rules, proposals are unlikely to come proposals could come into force tachographs, operator licensing into law until after March 2019, in the UK, once adopted. FTA has and minimum wage rules for the UK road freight sector still had a permanent presence in visiting drivers. needs to pay close attention. Many Brussels for more than two David Wells, FTA Chief Executive of the proposals will affect the decades to ensure members’ said, “This is a complex set of practicalities of how goods will views are being considered at the proposals, and FTA has the move into and out of Europe from heart of Europe. With Brexit breadth and depth of expertise the UK. It may also be that, in the looming, FTA is expanding its not only to understand what the process of Brexit negotiations for presence and influence in the implications for our members will an effective, frictionless trade deal capital of the European Union – be, but also to get actively and continued mutual access to not, as some might have involved in continuing to shape our respective transport markets, anticipated, rolling it back.” new rules so that law makers the UK government agrees to ● The briefing document can be recognise the impacts they may implement some, or all, of the found at: http://bit.ly/2r93JwH. ● David Wells. www.themover.co.uk ● August 2017 ● The Mover 11 NEWS: UK

SEMINAR Bespoke Bodies offers Euro 6 COULD SAVE upgrade for older vehicles YOUR BUSINESS BAR Affiliate Bespoke Bodies has teamed up with one of the UK’s leading emissions It’s not usual in life or business treatment specialists to offer movers Euro 6 vehicle conversions for their non-compliant for victims to be penalised, vehicles, allowing free access to Low Emission Zones. but when it’s related to the

say that practically all of the trucks new General Data Protection now on the road can be converted. Legislation (GDPR) that comes The cost depends on the actual vehicle, but is usually around £13- into law next year, that’s exactly £15k. Compared to the cost of what’s going to happen. replacing with new vehicles, it’s a no-brainer. For movers who regularly Get it wrong and you could lose operate in London or one of the your business (see page 40). proposed Clean Air Zones, the fees saved alone will probably pay for mall and medium sized the conversion in under a year.” businesses have received Bespoke Bodies says the conversion a stark warning after the takes between two and four days to S Information Commissioner’s install, depending on the vehicle, Office (ICO) handed out a and can be carried out either at its substantial fine to the victim of factory in Warrington or in the a cyber attack. The investigation customer’s own workshop. revealed that the company held Although 2019 seems a long card details for too long, didn’t way off Laura is urging moving make password systems complex companies to get in touch without enough and allowed access to delay. “18 months sounds like a ● Bespoke Bodies will install at customers’ premises. unencrypted data that contributed long time, but it really isn’t,” said to the attack and failed to protect Laura. “As the uLEZ and CAZ the details of its customers. he Warrington-based and there’s every sign this is likely to introduction date draws near, we Sally Anne Poole, ICO company has struck an continue. The particulates produced are already seeing demand for Enforcement Manager, said exclusive deal with exhaust by unfiltered diesel engines contain these systems rising steadily. We “Regardless of your size, if you treatment specialist Group 1 carcinogens, and the oxides anticipate there will be a ‘mad rush’ are a business that handles TGreenUrban to supply and fit its of nitrogen (NOx) emitted are in the run-up to the date that will personal information then data unique emissions abatement devices known to cause and worsen several probably result in longer lead- protection laws apply to you. If a for the removals industry. The serious respiratory diseases, such times for installations, and that may company is subject to a cyber manufacturers claim the device as emphysema and bronchitis. mean movers are left with little attack and we find they haven’t will bring vehicles as old as Euro 3 taken steps to protect people’s up to Euro 6 standards, enabling “As the uLEZ and CAZ introduction personal data, they could face a them to be used within the Clean fine from the ICO. Under new Air Zones and Ultra Low Emission date draws near, we are already GDPR rules coming in – those Zones due to be introduced in London seeing demand for these systems fines could be a lot higher.” and several other UK cities in 2019. Moving companies handle Laura Yardley of Bespoke Bodies rising steadily. We anticipate personal data all the time so this explained, “These emission industry is particularly at risk. standards are of particular concern there will be a ‘mad rush’ in the On 9 October, 2017 there is a for movers as they operate large, one-day GDPR Summit designed highly customised vehicles that run-up to the date ...” to guide companies through the represent a significant capital Laura Yardley key principles of GDPR and provide investment. Replacing them with an actionable framework towards new vehicles is simply not cost- compliance. It costs £695 + VAT, effective, and neither is paying For this reason, the introduction option but to pay the exorbitant register before the end of August the crippling daily fees. The of the London Low Emission Zone fees while they wait for their slot. 2017 for an early-bird discount understandable anxiety this is (LEZ) in 2008 has seen operators The last thing we want to see is (£495 + VAT). More information causing among our customers led with Euro 3 and older vehicles movers left unable to work, so to from: http://www.gdprsummit. us to seek out an answer to this charged daily fees of up to £200 per help them, we’re offering an early london. looming problem. It’s for this reason day for entering the zone. In 2019, adopter package on the conversion that we’ve teamed up with an the Ultra-Low Emission Zone will that has a full five-year warranty exhaust specialist to offer movers come into force, with additional - two years more than standard - so a straightforward and inexpensive fees of £100 per day for vehicles that movers don’t lose anything by solution: the Euro 6 Retrofit.” not compliant with Euro 6. converting early. Getting The pollution caused by diesel Laura continued, “The conversion everything sorted out now will engines has been the focus of ever- to Euro 6 has been done on vehicles really pay dividends later.” tighter regulation in recent years, as old as Euro 3, so it’s pretty safe to ● www.bespokebodies.co.uk ● Visit www.gdprsummit.london. 12 The Mover ● August 2017 ● www.themover.co.uk MARKETING: WHERE NOT TO USE A LOGO

● Nice logo, but where’s the sales message? Branding isn’t intended to communicate a specific proposition.

No one cares about your logo A logo is not a sales proposition, so you shouldn’t use it like one, advises freelance graphic designer Simon Taylor.

rinted collateral is still an effective misinterpret advice and give the logo way for businesses to engage greater priority than the headline in the The key point is that with existing and potential mistaken belief that promoting the brand customers, despite the rise of will generate enquiries better than a headlines and logos are Ponline forms of marketing and social clearly stated proposition would. two entirely different media. The sense of being handed a piece Secondly is the frequently encountered of treasure experienced by someone and erroneous belief among SMEs that a devices that perform when you give them a real-life, glossy, logo that cost hundreds, if not thousands well-crafted brochure cannot be replicated of pounds to develop, simply is not symbiotic, but different by any amount of digital wizardry. returning on the investment if it isn’t functions. When the Likewise, browse the pages of this routinely front and centre on all the magazine and you’ll find around half of company’s sales literature. Ask any need is to put out a sales them bear the work of companies who designer of more than a few years’ know that press advertising is still a cost- experience if a client has ever told them, message, use words. effective means of getting their message “Make the logo bigger”, and I guarantee in front of the right people. you’ll either be met with a stream of All printed, physical sales material has abuse or a knowing, wry smile. the same purpose: communicating a The key point is that headlines and specific message. Unfortunately, not all logos are two entirely different devices of them make full use of this potential that perform symbiotic, but different and all too often, you’ll see a logo where functions. When the need is to put out a the message should be. sales message, use words. Branding is Simon Taylor In my experience there are two reasons not the same as selling, and using a logo for this. Firstly, among the blizzard of out of context in this way will say nothing. Simon has designed The Mover since its launch in wisdom freely offered about the necessity People will not engage with it and as a 2011. To find out more about his services you can of branding these days, it’s easy to result, they won’t care. e-mail him at: [email protected]. www.themover.co.uk ● August 2017 ● The Mover 13

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+31 (0)85 760 4 760 | www.move4u.com 14 The Mover ● August 2017 ● www.themover.co.uk NEWS: UK

“It’s amazing ... how many people we’ve helped settle into new homes in 150 years.” Fay Chapman

kit to the Himalayas during his first expedition to the summit of Mount Everest in 1953. The firm, which is a member of the British Association of Removers, has a fleet of 15 iconic green trucks transporting property across the country. It has worked its way through more than 200 different removal vans over the past 15 ● Left to right: Fay Chapman, John Shaw, Simon Gill, and Tony Cade. decades, and travelled over 13 million miles on behalf of customers. It became part of the Britannia Group in 2014. Two of the current members of staff have worked at the firm for well over 20 years; Fay Chapman, Leeds’ oldest removal firm Office Manager, and Martin Gardener, Senior Foreman. Fay commented, “There’s obviously celebrates 150th birthday been quite a lot of changes in the 27 years I’ve worked here, but I can’t even begin to imagine The oldest removal firm in Leeds is celebrating its 150th birthday – having how much it’s changed since the 1860s! It’s amazing to think how many people we’ve helped helped more than half a million homeowners move into their new property. settle into new homes in 150 years. Hopefully there’s been lots of happy homes and fond ritannia Turnbulls launched as a family A well-known head of the Turnbulls company in memories. As we know, moving day can be business - Turnbulls of Leeds - back in the 1960s was Mayor of Leeds Colonel Lawrence stressful, but we always aim to help make it as 1867. Over the course of its 150-year Turnbull, who had been awarded the Military easy as possible for customers, even down to history, the company has moved over Cross in World War Two and was also a local offering a full packing service for them if they B500,000 households throughout the UK and magistrate. Having quietly worked with celebrities want us to. Moving house is the start of a new internationally, transporting well over 20 million and dignitaries across the Yorkshire region, the adventure, and it’s a privilege to be part of that” boxes and tea-chests full of precious belongings. firm also famously moved Sir Edmund Hillary’s ● www.britannialeeds.com.

Gauntlet launches new legal expenses insurance cover

eeds-based commercial, HGV and courier ARAG SE – a global leader in legal expenses that is current and relevant. We would urge all insurance specialist, Gauntlet Group has protection. transport operators and fleet managers to Llaunched a new legal expenses policy that The policy costs just £100 plus Insurance take a good look at this legal expenses cover, the company claims should prove hugely Premium Tax to cover the first vehicle in a as we believe it to have a place within the attractive to transport managers. fleet and £25 plus IPT for each vehicle added. suite of protection that the majority of The new legal expenses cover, which has Gauntlet Director, Ian McCarron said, operators and fleets require for their been specifically tailored for the transport “Gauntlet is once again leading the way in business’ financial security.” sector, is provided by ARAG UK, part of offering its clients outstanding protection ● www.gauntletgroup.com.

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● How long will it be before household goods can simply be printed on demand in the same way as machine components and replacement parts?

A GLIMPSE INTO THE

FUTURE? By Steve Jordan

ccording to a recent happens when people don’t market research move their furniture, china, report by Markets kitchen stuff or clothes, they and Markets, the 3D just print new whenever they EDWARDS Aprinting market is expected to need it? be worth US$32.78 billion by TRADE STORAGE 2023 – that’s an annual growth What happens of 25.76% between 2017 and 2023. The growth is attributed when people to factors such as the ease of development of customized don’t move their products, the ability to reduce furniture, china, overall manufacturing costs, and government investments in kitchen stuff or the 3D printing projects for the development and deployment clothes, they just of the technology. The market for the desktop segment is print new whenever predicted to grow even faster. they need it? 3D printing has started YOUR penetrating into new markets such as electronics, biomedical, It might not be a threat for the STORAGE pharmaceuticals, food, education current generation of movers, and construction. How long but in 20 years’ time? What then? PARTNER will it be before consumer and 3D printing could be the greatest household goods are included threat the household moving • Competitive Rates For more information in this list? industry has faced in its history. • Tailor Made Services on our trade storage The moving industry, like all Ten years ago it would have • North & South London Hubs services contact us others, is in continual change. been hard to imagine the world One constant, however, has as it is today. The pace of change • Safe and Secure today on always been the adage that ‘you is accelerating, as it always has. • Flexible and Friendly can’t get a computer to move Life for us in 20 years is, now, 01285 760 244 • Fully Compliant [email protected] the boxes’. That might be true, impossible to predict or even but what if there is no need to imagine. move things anyway? What Just a thought. www.edwardsstorage.co.uk 16 The Mover ● August 2017 ● www.themover.co.uk TECHNOLOGY: VIDEO SURVEYS

he removals industry doesn’t 2 You might get left behind reasons have a great reputation for if you don’t innovation. But video surveying We estimate that 25% of large relocation seems to be the exception. companies are trialling video survey to use THere’s why recorded remote video chat providers, or already using one full-time. is making waves. And why you should There are two reasons for this. The first consider trying it in your own business. is to offer clients more choice and video convenience. The second is to build a 1 They are ideal for international reputation for innovation. “It shows and corporate relocations potential clients you are progressive in surveys The dynamics of corporate moving have your change management and attitude changed. Budgets are lower and toward technology,” one of them said. employees are moving fewer belongings “We expect a huge increase in demand in your than in the past. To Gerson Relocation, and for video surveys to become the this means a higher number of smaller- expected norm,” said Onkar from Eagle volume moves. For them, video surveys Relocations. Grant Hodgkins from business are perfect. Pearsons said: “We aim to be a company “Technology is a fantastic enabler in that moves with the times, which is often Video surveys are proving increasingly popular today’s frantic world. We’ve certainly not the case in this industry.” found this to be the case with the launching in the removals industry. Damien Seaman of our remote video survey service,” said 5from Buzzmove – which launched its Mark Rising from Gerson. “It helps us keep our customer at the centre of Gobuzzsurvey video solution earlier this year – everything we do.” explores the benefits of the new technology. “Corporates also want their moves to be trackable,” adds Phil Oakey from Gerson. “Having a video record of what was agreed at the time of the survey helps the client to understand and review every aspect of a move.” ● Buzzmove’s Gobuzzsurvey video survey technology. Louis Spies from White & Company said his firm was eager to start using video surveys for European moves. Another company said that just offering video surveys could help win relocation contracts from big corporates – especially in the tech sector. www.themover.co.uk ● August 2017 ● The Mover 17 TECHNOLOGY: VIDEO SURVEYS

3 Customers are increasingly 4 They can help transform 5 The cost of them has come way demanding them your business and increase down in the last 12 months Several companies we spoke to said your profit margins Just last year, video surveys would cost demand for video surveys is increasing. Every company we spoke to anticipated you $25 (£20) per survey, or $90 (£72) “In the last couple of months corporate that their use of video surveys would for a survey plus cubing. Now, thanks to clients have been asking for it because increase in the next six to 12 months. more competition, the price has come they’re more aware of the possibility,” One of them said they planned to use right down. It now averages £10-£16 per said Louis from White & Company. video for up to 90% of booked moves survey, £25 for a full service option Another company added: “Millennials and 60% of quotes. Yet companies were where the provider does it all for you, are coming through fast as an influential also clear that video would not replace and £48 for a survey with automated demographic. The volume of goods they’re traditional physical surveys. As Louis cubing. Depending on which provider shipping is that much smaller, and they Spies said, “Video is a handy way to deal you choose. don’t necessarily want to know the fine with overflow surveys, where we don’t In summary, Grant from Pearsons added: details that come with a face-to-face survey. have capacity for physical surveys.” “Video surveys are much quicker and far Our expectation is that demographic is Grant from Pearsons agreed: “Especially cheaper than a physical survey. Add to more likely to choose video surveys.” at this time of year, anything that can this the benefit of out-of-hours surveying, reduce time is a big bonus, as we’re recorded surveys and being able to getting around 5,000-6,000 enquiries perform a survey wherever has an Internet “With video we could per month.” connection; then you’re really on to And, as Mike Bentley from Gerson put it, a winner.” do 6 -10 surveys a day. “Video is a way for us to do stuff smarter.” Perhaps 12. Depending Reducing survey costs was also a major benefit for the companies we spoke to. on the nature of the Estimates of physical survey costs video survey ...” varied, from £50 all the way up to £250- £300 per survey, depending on distance. “With video we could do 6 -10 surveys a day. Perhaps 12. Depending on the nature of the video survey, the time it takes to review and write up afterwards,” said one. 18 The Mover ● August 2017 ● www.themover.co.uk NEWS: INTERNATIONAL

looking team. There are many synergies and very little duplication amongst the personnel, which means security and enhanced career opportunities in the longer term.” Ernst Jörg, founder and President of the Board of Packimpex and well- known industry expert believes that the transaction will provide clear opportunities for growth. “In response to the changing markets and the evolution of the customer needs, the Board has decided some time ago to take a next and important step to safeguard the interests of customers and staff and to open the door for new opportunities and further growth,” he said. ”It takes courage and vision to move forward ● Left to right: Nick Kerr, Marc Smet and Marcel Jörg. in good times and to be proactive rather than re-active in a fast moving environment. We are happy that we have found Gosselin, an organisation that is willing to build on our Gosselin Mobility acquires strengths. Together we can best respond to the needs of tomorrow’s moving division of Packimpex customer of this fantastic moving The pan-European group Gosselin Mobility has acquired the industry.” moving activities of Packimpex with effect from 1 July, 2017. “We are happy that we have found Gosselin, he deal concluded between Mobility into the Swiss market as a responding to the increasing Marc Smet (CEO and owner major player. Switzerland is customer demands in technology, an organisation that of Gosselin) and Marcel renowned for its large corporate and legal and compliance while Jörg (CEO and owner of diplomatic moving opportunities. maintaining our competitiveness. is willing to build on TPackimpex) includes the moving and [Packimpex’s] customer-oriented It is my firm belief that we will storage activities and real estate culture and innovative services have achieve this as part of Gosselin our strengths.” properties of Packimpex. always impressed me.” Mobility. I am convinced that our Ernst Jörg The move follows on the heels Marcel Jörg said that the move moving and storage business, and of Gosselin’s recent merger with makes Packimpex more competitive. the respective teams, will have a DT Moving in the UK and France, “As large corporations and relocation prosperous future.” Packimpex was founded in 1997, expanding the group’s European management companies continue In regards to staffing and employs over 220 people and has 11 presence into Berne, Basel, Zurich, to reduce their supply chain, it is of personnel, Nick Kerr, Gosselin offices in Switzerland and a moving Geneva and Eschbach in Germany. utmost importance for our moving Mobility UK’s Managing Director hub in Eschbach, Germany. Gosselin Announcing the acquisition, business to be part of a strong pan- said, “We will combine the talents group was founded in 1930, employs Marc Smet said, “This is an exciting European organisation,” he of the respective staff in our over 800 people and has 56 group opportunity that brings Gosselin explained. “We want to continue businesses into a single forward- offices in 34 countries. PGI-006 - Pac Global Insurance ad_Layout 1 6/8/15 12:09 PM Page 1

J.R. NAVARRO & ASSOCIATES INC. PGI-006 Pac Global Insurance 210mm x 297mm 4c bleed The Mover 20 The Mover ● August 2017 ● www.themover.co.uk TRANSPORT: CITY CONGESTION

Keeping things moving in the city Congestion is a critical city logistics issue that demands commercial transport solutions, writes Craig Ryder, Director of Go Supply Chain.

ongestion, created by both road ● ONS figures show London is growing freight and passenger vehicles, at twice the national average. means slower speeds resulting in longer commercial vehicle Ctrip times. And factors are mounting to make congestion a critical urban logistics issue, not least the rapidly expanding urban population. The latest Office for National Statistics figures reveal a 3.4% growth in UK city regions between 2011 and 2015 compared with a 2.5% growth in the rest of the UK. London, which stands apart as a global ‘megatropolis’, grew by 5.7% – twice the national rate and is forecast to be knocking on the door of ten million residents by 2024. Londoners are living and working in an increasing number of buildings converted into multi-tenanted developments and new, mixed-use skyscrapers. These densely populated buildings generate multiple deliveries but often lack a consolidated loading bay and internal delivery system, resulting in commercial Congestion is partly the result of governments vehicle drivers parking vehicles while making time consuming treks to find the not being able to reconcile demands for road apartment or office. Delivery vans can negotiate the obstacles use with the available supply. of urban deliveries better than large lorries but lack their economies of scale, thus equipped with ‘intelligent’ mapping encouraging logistics companies and there are more on the streets. According systems and connected to a vast pool of transporters to develop a Delivery and to Department of Transport (DoT) road data stored in the Cloud, will be able to Servicing Plan (DSP) that should help traffic estimates for Great Britain, a decline anticipate congestion and dynamically individual firms manage their deliveries in lorry traffic on urban roads (a reduction re-route accordingly, ensuring that the better and save money as a result. TfL of 0.8 billion vehicle miles between best route is always followed. will use these voluntary plans to provide 2000 and 2016) has been offset by a input for urban planning and road corresponding increase in van traffic on Better organisation network projects. these roads (an increase of 4.5 billion Commercial transport will be speeded One thing is for sure: without action, vehicle miles over the same period). up if it can be switched to less congested congestion in cities will make it ‘out of hours’ periods. In London for increasingly difficult to fulfil everyday The technology route instance, the majority of delivery journeys life in the manner that everybody has In addition to alternative transport modes, normally take place between 07:00 and come to expect. such as electric vehicles, technology can 11:00 when the roads are busiest. During be deployed to reduce traffic. For example, the London 2012 Olympic Games, however, it is helpful to identify traffic hotspots. many businesses avoided disruption by During September 2016, data analysis changing the times of their deliveries. Craig Ryder company Inrix monitored traffic on every Other ideas have been tried to improve road in 123 cities including London, congestion on major roads within towns Craig is Director of Go Supply Chain Consulting Cardiff, Paris and Hamburg. It found more and cities, with a limited amount of success Limited, a logistics consultancy firm offering supply than 20,300 so-called ‘traffic hotspots’ in including: High Occupancy Vehicle (HOV) chain and logistics consulting services to clients UK cities – well over double the number lanes to promote car-pooling; reversible across industry. in Germany and twice that of France. lanes, applied at peak periods on busy Efficient route scheduling and load routes; tolls and congestion charges. optimisation systems are well known as All these measures can alleviate the being helpful in finding the most efficient problem but will not solve it. Congestion delivery routes. is partly the result of governments not Many are looking to autonomous being able to reconcile demands for road vehicles to contribute to more efficient use with the available supply. Transport traffic flows. These self-driving machines, for London (TfL) is taking a lead by THE LARGEST CHOICE OF REMOVALS TRUCKS All our vehicles IN THE UK are sold with: u New 12 month MOT u Full initial 6 weekly check u New paintwork u New aluminium ramps and side table u Cab valet u Warranties to vehicle and body 2012 DAF CF250 2012 DAF LF 160 High roof sleeper, low mileage, new Euro V, new 2-man sleeper pod, 5-container body in your colours. new 3-container body. Available now Available now If you don’t see what you need, just call us for a bespoke quotation.

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“Our fourth charity golf tournament has become our most successful fundraiser to date,” said Michael Killoran, Co-chairman of the Arpin Charitable Fund, Inc. golf committee and Chief Financial Officer of Arpin DKV WINS ‘BEST Group. “Thanks to the generosity BRAND 2017’ of our valued sponsors, business partners, agents, Arpin employees, AWARD community and friends, we are able to give more to our four erman fuel card and mobility beneficiaries.” services provider DKV Euro Of the funds raised, $28,000 have GService has been voted been split equally in denominations ‘Best Brand 2017’ for the 13th of $7,000 and donated to the year running by the readers of following charitable organisations: Lastauto Omnibus, Trans Aktuell Honor Flight New England, The and Fernfahrer magazines. The Jimmy Fund / Dana Farber Cancer official awards ceremony took Institute, Mitochondrial Disease place on 21 June at Ludwigsburg ● Arpin Charitable Fund Board of Directors from left to right: Mark Dearborn, Karen Bannon, Action Committee and Teach for Palace in Germany. Michael Killoran, Kathleen Frazier, Chris Kunzmann and Brian Asay. America. The remainder of the Gertjan Breij, Managing Director funds will be used to promote other DKV Euro Service Benelux and non-profit organisations and to UK said, “We are proud to have continue with regular monthly been chosen as the winners of donations to various charities. this important competition in our Arpin Strong Golf Tournament Major event sponsors were home market.” Courtney International Forwarding, A total of over 9,680 readers raises $31,000 for charity Citrin Cooperman, International with a keen interest in the industry Logistic Services, Carousel took part in the poll, which was he Arpin Charitable Fund The Arpin Charitable Fund, also Industries, KHZ Movers, AIT carried out with the support of has announced that its known as Arpin Strong, was formed Worldwide Logistics, Ross & the certification organisation Fourth Annual Arpin to help those in need during natural Company and Capacity Coverage DEKRA. The poll consisted of 24 Strong Golf Tournament, disasters, or when unfortunate Company of New Jersey, Inc. categories and the readers were Theld at the New England Country circumstances arise, by participating The Fifth Annual Arpin Strong asked their opinion on the brands Club in Bellingham, Massachusetts in community-based volunteer Golf Tournament has been whose products had made an in June, has successfully raised projects and fundraising events scheduled for May 19, 2018, at the impression upon them. $31,000 for charity. throughout the year. New England Country Club. ● www.dkv-euroservice.com.

Kuehne + Nagel first to disclose CO2 emissions

rom May 2017, Kuehne + Nagel “Our goal is to raise visibility and respect to carbon emissions. Due with moving the cargo, generating has shown the total amount of awareness of the environmental to our global IT operating platform the lowest possible carbon FCO2 emissions generated by impact within the seafreight supply we are able to deliver customised footprint.” seafreight shipments on its invoices chain,” said Otto Schacht, member reporting and digital solutions not The new CO2 disclosure on to help shippers identify their of the Management Board Kuehne only in our core business, but also invoices enhances the existing carbon footprint from transport + Nagel International AG in areas such as sustainability. In calculator and is part of Kuehne + operations. The company claims to responsible for seafreight. “This order to meet the customer’s own Nagel’s evolving carbon

be the first in its sector to do this. will improve decision making with CO2 reduction targets we can assist management programme.

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Fewer EU nationals considering moving to the UK The growth of EU nationals looking to move to the UK has fallen in the year since the EU referendum, according to new analysis of traffic to leading flatshare site SpareRoom.co.uk.

n the 10-month run up to the the United States (up 16.78% ● David Pascoe cuts the tape in the new office. referendum, the number of compared to 49.13% pre- EU nationals considering referendum), there was a moving to the UK was up by significant spike in Americans I14.7%, but in the same period looking to move to the UK around following the referendum that the November election, which saw dropped to a growth of just 4.35%. Donald Trump elected president. Cartus Corporation opens The number of people looking to move to the UK from Eastern ... there was a new office in São Paulo European countries is falling. In The Cartus Corporation has expanded its presence in Brazil with the period of July 2016 to May significant spike 2017, the number of Slovakians the opening of a new, larger office located in São Paulo. planning to move to the UK fell by in Americans looking 8% and the number of Poles fell he new location will support Caio Leal, Client Services Director, by 5.43%. Numbers also fell in to move to the UK the company’s growing Brazil, shared his thoughts on the Hungary (-3.18%), Romania around the November team, continuing to provide value of face-to-face interaction (-2.78%), Estonia (-2.71%) and on-the-ground, local with clients. “Our clients love our the recently renamed Czechia election, which saw Trelocation support to its international new location, as well as the (Czech Republic) (-2.21%). Out client base. opportunity to work with us in a of the top 15 countries recording Donald Trump elected Cartus opened its first office in São highly personal way,” said Leal. falling numbers, 13 were EU president. Paulo in October 2014, supporting “Our clients here have grown to Member States. successful relationships with clients see us as an extension of their own Yet some EU countries are doing business there. Organic growth teams.” seeing rapid growth in numbers SpareRoom Director Matt and expansion inspired this move to of people looking to move to the Hutchinson comments, “With so its new office, which is located just “Our clients love our UK, including Croatia (17.83%), much uncertainty over what Brexit one block from Paulista Avenue: which has only had the benefit of really means, it’s no surprise to São Paolo’s largest financial and new location, as well free movement since 2013 and see interest in moving to the UK corporate district. Greece (17.53%), which is from EU countries in decline. Until David Pascoe, Senior Vice as the opportunity suffering a financial crisis and people know how their freedom President, Client Services said, to work with us in a brain drain, leading people to look of movement and right to reside “By opening this new office and elsewhere for work, regardless will be affected it’s hard for them expanding our footprint in Brazil, highly personal way.” of Brexit. to make long term decisions. we’re reinforcing our support of Growth in non-EU traffic in Key Eastern European countries our multinational clients doing Caio Leal the period following the EU such as Poland, Slovakia and business there, balancing globally referendum ran at 8.73%, Romania, which have traditionally consistent mobility delivery Cartus currently has 18 offices on compared to 19.65% in the pre- supplied large number of workers models with local nuances and four continents throughout referendum period. Despite a to the UK, are showing the requirements.” the world. drop in the growth of traffic from biggest drops in traffic.

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Mark described his feelings about returning home after the experience: “I came home after LACMA with a completely different perspective and have tried to pass that message along to friends, family and co- workers. We take things for granted and especially in the United States. Tacho has reminded me of that and my message to everyone is that life is good for us, love life every day and do not worry about the small things. It can always be worse.” Arpin Group seeks to positively transform the moving industry ● Mark Dearborn (back row, second from right) with other house-building volunteers; above right: (in front) helping to unload timber for the project. through its green initiatives. Understanding that the world’s natural resources are limited and fragile, the company considers environmental protection and Arpin International Group wins LACMA sustainability to be consistent with its overall goals and values and an important consideration in corporate social responsibility award its operations. Arpin International Group has won the 2017 Corporate Social Responsibility Award, The Arpin Charitable Fund, also known as Arpin Strong, was formed presented by the Latin American and Caribbean International Movers Association (LACMA), to help those in need during natural for its commitment to the environment and the global community it serves. disasters, or when unfortunate circumstances arise, by participating in community-based volunteer ark Dearborn, Vice Mark Dearborn recently joined before the LACMA Conference in projects and fundraising events. President of Corporate about 40 of his industry peers in Puerto Vallarta. The Tacho Program Arpin Strong announced in its 2016 Accounts, accepted the Guadalajara, Mexico, to take part is a social responsibility initiative year-end report that it has raised award from LACMA in a community service project that runs throughout Latin America. over $80,000 and donated to 37 MImmediate Past President Walter organised by the Tacho Program It focusses on building houses for charitable organisations. Since its Laffitte on behalf of Arpin where he helped build five houses hand-picked communities with the founding, Arpin Strong has raised International Group. for the homeless in the two days goal of making them sustainable. over $234,000 for the community.

Rail freight from China to Scandinavia

reencarrier Freight Services has seen a big increase in demand its programme to reduce CO2 infrastructure projects for both has launched a new rail for rail freight between Asia and emissions by 15% by the end of maritime and land transport in Gservice from China, through Europe. It is stepping up its service, 2017 when compared with 2015. multiple countries. This major Russia and Belarus, to Sweden in common with some other The service is currently only investment includes more than 50 by rail. Previously, the goods carriers, to meet this demand. In for FCL at present however rail connections between European were cross-docked in Poland. 2016 there were around 1,800 Greencarrier is investigating the and Chinese cities. Geographically, The new service unloads the trains carrying goods between possibility of providing an LCL the venture comprises 65 countries cargo in Hamburg and reloads China and Europe; by 2020 the service in the future. and is funded by several the containers for onward figure is expected to increase to international players, including transportation to Scandinavia 5,000. The company also says that Reviving the Silk Road multilateral financial institutions. and via the company’s new hub customers are increasingly looking In an effort to cut the transit times The new Silk Road is expected in Hallsberg in Sweden. for sustainable services. between China and Europe, China to cut delivery times in half, be The company, which strives to has decided to revive the ancient kinder to the environment and Increased demand China - Europe operate in a sustainable way, Silk Road, with multi-billion USD help combat the high cost of air Greencarrier has reported that it said that the service is part of investments for various transport. www.themover.co.uk ● August 2017 ● The Mover 25

Somali piracy on the increase Independent, specialist risk consultancy, Control Risks, recorded 17 incidents of piracy and armed robbery attempts off the Horn of Africa by Somali pirate groups so far in 2017.

his increase demonstrates the Gulf of Oman, where at least the renewed intent of Somali one Somali group is suspected to Tpirates to target ships have operated this year, operating in the region. Cormac McGarry, Maritime Risk Between April and May there Analyst at Control Risks said, were five attempted hijacks of “While we have recorded a limited vessels, which included two cargo surge in Somali pirate activity in the bulk carriers, a chemical tanker, first half of the year, it is unlikely and a combined chemical and oil to span beyond its current scope. tanker. There were also at least However, the increase should serve eight approaches reported by as a reminder to vessel operators merchant vessels. This spike in and governments with naval forces incidents serves as a reminder to in the area that the threat remains.” vessel operators, who may have Vessels passing through the drifted away from disciplined high-risk area are likely to return adherence to recommended best to the best management practice practice. measures which were essential in Another flurry of incidents could reducing Somali piracy five years accompany the improvement of ago. Similarly, international naval sea conditions towards the end of forces whose attention may have the year and the beginning of been diverted elsewhere after the 2018. Pirate groups seeking calmer decline in 2012 will resume a closer waters may also move north to watch in the area. Looking for the perfect Oman-Beverly Smyth has been partner down awarded AEO certification under? man-Beverly Smyth (Bond physical and security standards. Business Support Ltd), has Rob Gilbert CEO Bond Business With over 45 years of Obeen awarded AEO certification, Support Ltd, said: “The achievement Europe’s equivalent of CT-PAT. of AEO status for our business is in experience and 11 The award was made by the Irish line with our strategy to ensure we branches at all the key port Revenue Commissioners and is a take a prominent market position European-wide certification, this is protecting our clients, their goods, cities of Australia and a first for the moving business in and personal information by Ireland. subjecting ourselves to rigorous New Zealand we might Authorized Economic Operator governance and compliance (AEO) is a certification for companies procedures in step with European just be the one for you. that demonstrate a strong track Legislation on Supply Chain Security. record of customs compliance, This is just another demonstration processes and systems to ensure of our drive and commitment for AUSTRALIA customs controls, financial solvency, continuous business improvement.” [email protected] conroyremovals.com.au ● Rob Gilbert. facebook.com/conroyremovalsAUS

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The Number #1 Low Floor Luton Van Manufacturer 28 The Mover ● August 2017 ● www.themover.co.uk COVER STORY: STEPHEN MORRIS

● Stephen Morris.

floor. On the landing, we passed a large display cabinet full of brightly coloured Coca-Cola bottles. “That’s my other From moving business,” said Stephen … I was to discover more later. We sat outside Stephen’s office on a antiques to moving comfy sofa overlooked by large portraits of Tony and Cherie Blair. Stephen famously moved the Blair family out of number prime ministers 10 in 2007 and he and his wife Heather, who looks after the company’s finances, have remained friends with the couple Deputy Editor David Jordan takes a trip to West London to find out ever since. how Stephen Morris went from being an antiques dealer to running Stephen started his business career as a London antiques dealer in the late sixties. one of London’s most respected moving companies. “I had two shops in Highbury and sold a lot of furniture to clients In Europe,” said his was the second time I’d Everyone entering must stop at the Stephen. I really enjoyed the travelling visited Stephen Morris Ltd. barrier and state their business to the and soon realised I was making more The first had been on a cold uniformed guard before being granted money from delivering the goods than November day in 2010 to report entry. As I stepped out of the car into the selling them. One day after delivering Ton the opening of the company’s smart 30-degree July heat the guard greeted me a consignment to a dealer in Paris I new premises in West London and the with a broad smile of pearly-white teeth overheard a conversation between two cutting of the ribbon by Cherie Blair. and directed me to 9 Ockham Drive. people looking for someone to take Security is tight on the Greenford Park Stephen met me in reception and we furniture back to England; so I offered estate, there are cameras everywhere. climbed the stairs to his office on the first them my services. That was how I got www.themover.co.uk ● August 2017 ● The Mover 29 COVER STORY: STEPHEN MORRIS

● Greenford Park office. with wealthy clients and former prime ministers – Gordon Brown and David Cameron were customers too. “Over the years we’ve moved hundreds of important clients including government ministers, pop stars and even royalty. We know where they live and everything they have in their homes, so integrity and trust is essential. They don’t just want a moving company that can move their things safely, they want people who will keep their mouths shut as well!” Needless to say, most of the company’s ● Valuable figures packaged for transport. business comes from recommendations from existing customers. The Blair move for example came from a recommendation by one of the couple’s employees that Stephen had moved to London from America a year or so earlier. Stephen Morris Ltd has particularly strong associations with Malta and Israel, which are now its most popular destinations. The company is the largest consolidator of household goods from the UK to Israel and it also runs a weekly ● Stephen’s collection of Coke bottles. groupage service to Malta and Gozo. With so many valuable antiques and works of art being shipped around the world, packing is taken very seriously, with cases being expertly made on site to protect fragile items on the most arduous journeys. Many items are protected by cases made from tri-wall fibreboard and fittings cut from polystyrene or Ethafoam for extra protection. Later, Stephen showed me around the warehouse where I saw first-hand how carefully everything was prepared for ● ● Case making on the premises. The model Sopwith Pup crated and ready. shipment by the packers. Sculptured figurines, pictures and even a ¼ scale Sopwith Pup aircraft complete with forward-facing machineguns were being Bellagio Hotel in Las Vegas and a huge prepared for their journeys. I also spotted “Over the years we’ve metal processing plant for an overseas car more of those mysterious Coke bottles moved hundreds of breaker. But it was antiques that Stephen – thousands of them, on the mezzanine really enjoyed handling and that was to floor above. important clients ... become the company’s core business. There is no doubt that Stephen Morris Today, about 60% of Stephen’s work is is one of London’s premier moving They don’t just want a in the antiques and fine art sector with the companies with a client list that closely moving company that rest made up of household moves, storage resembles Who’s Who. Clients like that and hotel installations. don’t come easily and they certainly can move their things “We have a very close relationship with don’t recommend companies to their the antiques trade, in fact Sotheby’s friends without good reason. They clearly safely, they want people London warehouse is just across the get things right. road,” said Stephen. “We also go to most But what about all those Coca-Cola who will keep their of the antiques fairs in the UK and several bottles? mouths shut as well!” in Europe, it’s a great way to meet people Well, believe it or not there are people in the trade and we pick up a lot of work. all over the world who collect Coke bottles, Stephen Morris But we do things a little differently from and Stephen has built up a nice little our competitors in that most of our business trading in them. Coke is the antiques delivery business is done directly world’s biggest brand and every country started in the moving business.” with the customer. From that initial produces its own bottle styles and special “One of my first jobs was to ship an old contact we’ve gained the trust of a lot of editions. Some are rare and quite valuable. armoured personnel carrier to an arms our high-end clients who later contact us Stephen’s first purchase was a quantity of dealer in Vancouver. He also dealt in when they want to move.” special editions made to commemorate antiques and became one of our biggest Stephen believes that trust and Charles and Diana’s wedding in 1981. clients.” Many more unusual shipments confidentiality are the cornerstones of He made a tidy profit selling them on to were to follow, including a fountain for the his business, especially when dealing collectors and it all came from there. 30 The Mover ● August 2017 ● www.themover.co.uk NEWS: ON THE ROAD

black cabs with new equipment should be the priority. However, those surveyed felt the driver as an individual also has a responsibility to drive in a more eco-friendly manner. Some 75% agreed that encouraging drivers to change their driving behaviour should play a part in the government’s approach to tackling air quality. UK drivers appear to have been influenced by the ‘dieselgate’ scandal as 67% of them either mistrust or strongly mistrust car makers to sell cars that will match consumer expectations for environmental performance. Sarah Sillars, IAM RoadSmart Chief Executive Officer, said, “It is clear to me that the public at large ● 64% of those surveyed support a scrappage scheme and felt it should apply to vehicles over eight years old. feel the government needs to be decisive and proactive when it comes to making our air quality better. They see strong government direction as key to making sure it happens. Drivers support diesel scrappage scheme We must not forget that drivers themselves have a part to play in Around two thirds of UK road users would support a scrappage scheme the way they drive – it is within the for older diesel cars, vans and lorries in an effort to get the worst polluting power of each of us to become a better and more eco-friendly driver vehicles off our roads, according to a survey by IAM RoadSmart. and it is our responsibility to do so.” She added, “It is, however, clear he survey, by the UK’s that the proposed measures would diesel scrappage scheme, compared that the car manufacturers have biggest independent road solve the problem quickly. with 27% who did not. Most wanted some way to go to rebuild trust with safety charity, asked More than 1,400 people across any scheme to apply to cars over the public - it would seem that only respondents to rate the the UK, including IAM members eight years old. when their environmental claims Tvarious options put forward in the and non-members, took part in the Some 83% of those surveyed by more closely match real world government’s recent nitrogen survey, which was conducted in IAM RoadSmart agreed with the performance that trust will be on the dioxide consultation but found that June this year. Some 64% of those government’s view that retro-fitting increase. Reputations take years to only 3% of respondents are confident surveyed said they supported a buses, coaches, HGVs, vans and build and moments to fall.”

European Commission presents action plan for transport

n 31 May, the European looks at allowing unlimited Commission presented its cabotage operations within five Oaction plan for clean, days. This will make it easier for competitive and connected enforcement authorities to control mobility. The package includes a wrong-doings as well as limit the set of initiatives designed to make number of trucks doing empty traffic safer, encourage smart road runs, thereby sparing fuel on

charging, reduce CO2 emissions, unproductive business. air pollution and congestion, and On driving and resting times, cut red tape for businesses. Clearer the Commission intends to make rules on driving and rest times, it easier for drivers to spend more cabotage, the elimination of time at home, rather than on the ‘letterbox’ companies and better road. Therefore, driving times will ● One of the Commission plan’s key aims is to reduce congestion. enforcement to tackle abusive not be extended nor changes made practices and fraud that lead to to the number of rest periods regular weekly rest in the cabin of subject to some EU transport unfair competition and violation of required. Over a four-week period the truck. Employers will therefore rules which will not overly burden workers’ rights are also addressed the driver would be able to take have to provide accommodation smaller operators. It says this will in the legislative package. up to two reduced rests in a row. for drivers during the regular contribute to a ‘professionalisation’ Until now, EU rules allowed for Compensation for the reduced weekly rest during a long-distance of the sector. three cabotage operations within rests must be added to the next transport operation. seven days of the international regular weekly rest. Drivers will Lastly, the Commission plans to delivery. The Commission proposal not be permitted to spend their make vehicles under 3.5 tonnes Information supplied by FEDEMAC. Weekly services to Scandinavia

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There’s no app for that

A look at the role of technology by Jon Harman, Global Account Manager, CORT Destination Services.

did some fascinating reading in As I write this article, Google’s discussed how AI might benefit those of preparation for a recent EuRA session AlphaGo has just defeated China’s Ke us who work in mobility. Even better, he on attention in the digital age. Pausing Jie, the reigning world champion in the was able to share a real world example. to consider the all-encompassing exceedingly challenging board game, Robby and the MoveAssist team recently Iadvance of technology through the eyes ‘Go’. Take a big breath and duck. Here won the 2017 Relocate Award for of neuroscientists, social psychologists, comes AI. Recently I found myself at an Technological Innovation in recognition journalists, and even a political Expat Academy event in London. One of of their work on Maia, the first intelligent philosopher was alternatively instructional, the presenters, Robby Wogan, devoted chatbot for Global Mobility. Well done, inspiring and alarming. The authors had his session to Artificial Intelligence and Robby! perspectives as varied as their professions, the role it might play in relocation. Hold Maia’s capabilities point the way to a but when it came to our relationship with on now! Before you run off to open a future where AI improves our ability to do technology, their work did share at least bottle of wine and call a friend to grumble the important work of helping families to one theme: proceed with caution. over apocalyptic visions of robot DSCs navigate the challenges of relocation. If the personal computer was the first conducting home searches, you should Imagine a mobility manager conducting wave of the digital transformation, the know that Robby’s assessment was much a meeting in her office when a question arrival of the Internet was the second. more optimistic. comes up about the number of moves to This was soon followed by social media, Much of the news about AI focusses on the Brazil the previous year. The manager and not long after, the smart phone. scary prospect of a massive transformation holds up a finger to pause the conversation, Each of these advances has built upon the in the job market and devastating levels tilts her head toward her laptop and asks, preceding wave while also transforming of unemployment. Then scary stuff sells “Maia, how many assignees did we send our interaction with technology in its own newspapers, but it is important to note to Brazil last year?” In a few seconds she unique way. And now, before we have that there are more optimistic visions of has the answer. even had a chance to catch our breath, work in the future which are not getting Imagine a coordinator at a DSP saying to the next wave is upon us. as much air time. In his session, Robby his computer, “Send the final report and www.themover.co.uk ● August 2017 ● The Mover 33

invoice for job 28754 and close the file.” How many files could that coordinator close and invoice in a matter of fifteen minutes? Most of the work we do with keystrokes and mouse clicks will soon be voice activated, providing us with a more direct route to the results we are pursuing. Sharing difficult information about a Getting in to our medical condition requires a form of empathetic communication that only humans are suited for. is child’s play When it comes to reporting and analysis, useful data buried in our various systems will be a well-phrased question away. What excites me is the possibility (probability more likely) of the computer doing the necessary, freeing us to do the meaningful. What is meaningful work but that which requires us to tap into our uniquely human capabilities of creativity, strategic thinking, goal setting and empathetic connection to others. For most of us, this is the kind of work we wish we could do more of. What prevents us from doing so is the tyranny of the mundane and its demands on our time and attention. What will be possible when we can turn AI loose on those same mundane tasks? In the world of medicine, AI has the potential to generate faster and more accurate diagnoses. That said, I don’t think any patient would want a robot, no matter how sophisticated, to deliver a diagnosis. Sharing difficult information about a medical condition requires a form of empathetic communication that only humans are suited for. Research shows that patients whose doctors show Lowest loading height empathetic concern are more likely to with maximum payload. comply with their treatment plan, and therefore experience a more rapid and Get it loaded – every time! successful recovery. That same human touch is required to help a family through the emotional challenge of changing For more information on our vehicles, friends, school, country and culture. contact our sales offi ce on 01884 33001 opt.1 In her enlightening book Reclaiming or email [email protected] Conversation, Sherrie Turkle makes the valid and counterintuitive point that, just On the web: www.loloader.co.uk because technology can fix something, it www.kneehi.co.uk www.canniloader.co.uk doesn’t mean that there was actually a problem in the first place. Telling a patient about a terminal diagnosis is difficult, but it does not mean that we need to develop a robot to do so. No doubt advances in AI will impact the way relocation services are delivered. It is incumbent upon those of us who care about this work to ensure that such developments are truly in the service of an improved experience for assignees and the relocation professionals who assist them. There are some moments, many in fact, when all we need is each other. 34 The Mover ● August 2017 ● www.themover.co.uk NEWS: ON THE ROAD

New tariff for UK speeding offences By Tim Foster, Director, Pound Gates Insurance

here has recently been offender’s ‘relevant weekly income’. considerable publicity However since 24 April a further regarding a new tariff of Band, C, has been introduced for fines and other penalties more serious speeding offences: for Tfor speeding that came into force example 51 or above in a 30mph zone on 24 April (in English and Welsh or 91 and above where the limit is 60. courts). Whilst some media articles Band C fines are based on 150% implied that a totally new and/or of ‘relevant weekly income’ with much harsher tariff of penalties now latitude given to magistrates applies to all speeding motorists, in between 125% and 175% where fact the majority of those caught certain circumstances apply. speeding will find the new tariff Band B fines range from 75% to does not apply. 125% of ‘relevant weekly income’ First it should be noted the new around a base of 100%. tariff only applies where attendance Fines are capped at £2,500 for at court is required. Court attendance speeding on a motorway and is usually required if you: £1,000 elsewhere. Therefore, it • Already have nine or more points could be argued the new Band C on your licence (six or more if you fines pose little real deterrent to only recently passed your test); Premier League footballers, or • Are challenging a speeding ticket; ● New tariffs will not apply to the majority of those caught speeding. anyone else who enjoys an income • Haven’t paid a fixed penalty fine typical of such a person. For them (typically £100 and three points); instead of paying the fine and limit applying and the offender’s it is the disqualification that is the • Were allegedly speeding incurring three points. actual speed. From that, penalty real deterrent. Readers may wish appreciably over the limit (e.g. Magistrates use a tariff to guide points or a disqualification would be to know the new sentencing 50mph in a 30mph limit). them in sentencing. It is this which imposed, plus a fine. The penalty guidelines include a note stating: Fixed penalty notices for lesser changed on 24 April. Since the last points and ban tariffs have not “where an offender is driving grossly speeding offences will continue and revision of sentencing guidelines in changed. in excess of the speed limit the court so will the option, for those invited, August 2008, magistrates would be The fine used to be calculated by should consider a disqualification of taking a speed awareness course guided by a tariff based on the speed applying either Bands A or B to the in excess of 56 days”.

Severn toll charges to end next year

he government’s announcement in July that toll charges on the Severn “We have fought long crossings will be scrapped at the end and hard on behalf of of next year has been hailed a victory Tfor the Freight Transport Association (FTA). FTA members to get The UK’s biggest transport trade organisation has spent ten years lobbying for charges to be these charges removed. removed to boost business in Wales and the south-west. £43 million is collected at the toll They represent a huge booths annually. financial burden for Ian Gallagher, FTA Head of Policy for Wales and the South West, said, “We have fought logistics companies long and hard on behalf of FTA members to get these charges removed. They represent a in the area ...” huge financial burden for logistics companies Ian Gallagher in the area – money that would be better spent on upskilling, recruitment and purchasing greener vehicles.” system will automatically end. It currently The two bridges spanning the Severn estuary costs £20 for an HGV to cross into Wales and on the M4 and M48 motorways in Wales have £13.40 for a van. seen year-on-year price increases, costing the Mr Gallagher continued, “The announcement sector millions of pounds. The administration heralds the death knell of what are the most of the two bridges will revert to central expensive tolls in the UK, representing a government control at the end of this year massive disincentive for inward investment ● Ian Gallagher. or in early 2018, when the current charging and economic growth across the region.” www.themover.co.uk ● August 2017 ● The Mover 35 CONTAINERS C

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MoverOneIntl_PrintAd_TheMover_132x93_March17_v2.indd 1 2017-02-28 5:34 PM 36 The Mover ● August 2017 ● www.themover.co.uk REPORT: EuRA CONFERENCE 2017

● Master of Ceremonies Frances Edmonds.

EuRA in Warsaw A report from the EuRA annual conference in Warsaw. By Dominic Tidey.

t’s just not possible to please all of the contrary the Royal Route and Old the cultural challenges of mergers and the people all of the time, but this Town are exact replicas of how they were acquisitions, our programme this year year’s EuRA conference in Warsaw before the war and our delegates were was more comprehensive than ever. received a 99% rating of excellent or very pleasantly surprised. Stepping out One criticism that we received was that Igood, which is a record. There are so of the Sofitel you are surrounded by bars, with such great content and the EuRA many differing factors that enhance or restaurants, shops, pleasant squares and conference being an unmissable diminish the experience that delegates parks. Location is a huge factor in the networking opportunity, delegates were have at a conference, but at EuRA, as with delegate experience, as is cost, and torn as to what to leave out. all our associated partners from mobility Warsaw is a city that represents great Each year we try and innovate with our and moving, we try extremely hard to value for money. programme and this year two superb build on our successes. This year we chose to look at rising keynote speakers opened and closed the This year we were guests of the city of above adversity with our theme of ‘The conference. MC’d for the 10th year by Warsaw, a capital that truly earned the Power of Challenge’. Our sessions all the fabulous and irrepressible Frances name The Phoenix City. Entirely rebuilt focussed on areas of our work lives where Edmonds, the programme began with an after the Second World War, delegates were new tech, advances and changes in the address by Tony Chapman, a global leader expecting the area of town where we were corporate approach to mobility leave us in branding and a passionate advocate of based to be pretty grey and soviet, but on all in 2017. From AI to social media, to the new approach to selling through www.themover.co.uk ● August 2017 ● The Mover 37 REPORT: EuRA CONFERENCE 2017

● Frances Edmonds and Tad Zurlinden.

● ‘The Power of Challenge’ business session.

● Janet Lapp. ● Tony Chapman.

● Gala Dinner.

● Party night in the National Stadium.

connection, telling stories as opposed and we hope this year we continued that Our sessions all focussed to factual service descriptions. In an tradition, with our Gala Dinner in the insightful and apposite talk, he brought a Royal Castle Arkadia, a stunning venue on areas of our work new awareness of how we interact with with a great history. Our final-night party lives where new tech, marketing messages in the digital social was held in the awesome Polish National world. After a further two days of sessions, Stadium and delegates got the chance to advances and changes in networking and learning, Dr Janet Lapp properly kick back after the work was all closed the conference with her thought done. Always culturally aware, we had the corporate approach provoking and moving address looking at an amazing display of traditional Polish to mobility leave us all how we can use change as a transformative athletic dance, delicious authentic Polish power in our lives. Our plenary and fare, and maybe a bit too much excellent in 2017. keynote addresses are on our YouTube Polish vodka, the dance floor was channel, most in their entirety, some in certainly full. part and have become a great library of As ever, as organisers it was a privilege relocation related learning and sharing. to welcome our 670 delegates to another Over the years delegates have learned great city and we look forward to doing to expect a great party or two at EuRA the same next year in amazing Dubrovnik. 38 The Mover ● August 2017 ● www.themover.co.uk NEWS: ON THE ROAD/PRODUCT

UK to target emission cheats From August 2017 the UK’s DVSA (Driver and Vehicle Standards Agency) will be targeting lorry drivers and operators who try to cheat vehicle emissions.

he new checks will target those filter or trap; isn’t fixed within ten days, DVSA will also continue to work with who break the law and will help • Using cheap, fake emission will issue a fine and stop the vehicle counterpart agencies across Europe, Tto improve air quality. reduction devices or diesel exhaust being used on the road. and further afield, to make sure that fluid; DVSA enforcement staff can insist all offences committed by non-Great Fraudulent emissions readings • Using illegal engine modifications that a vehicle be taken off the road Britain hauliers are dealt with locally. DVSA’s enforcement staff, and their which result in excessive emissions; immediately if they find a driver or DVSA Chief Executive, Gareth European counterparts, have found • Removing or bypassing the operator is repeatedly offending. Llewellyn said, “We are committed evidence that drivers and operators exhaust gas recirculation valve. to taking dangerous vehicles off use emissions cheat devices to cut Working with the EU Britain’s roads and this new initiative the cost of operating. Taking action against the cheats DVSA will investigate all Great to target emissions fraud is a key These include: DVSA enforcement officers will give Britain operators cheating emissions part of that. Anyone who flouts the • Using devices designed to stop the driver and operator ten days to and pass the findings to the Traffic law is putting other road users, and emissions control systems from fix the emissions system if they find Commissioners for Great Britain, the quality of our air, at risk. We working; a vehicle with tampered emissions who have the power to remove won’t hesitate to take these drivers, • Removing the diesel particulate readings. If the emissions system operator licences. The Agency operators and vehicles off our roads.”

Big increase in fines for hauliers carrying illegal immigrants

ewly-released figures show a increasing. We advise all hauliers Civil Penalty scheme to tackle lax 12% increase in the number crossing the Channel to adhere to and careless operators was Nof fines issued to hauliers the Home Office advice regarding introduced in 1999 at a time when found to be carrying illegal precautionary and safety the number of illegal migrants migrants on their vehicles. RHA measures.” heading towards the UK was Chief Executive Richard Burnett “The situation has now escalated considerably less. The playing said, “These latest figures clearly to the point where the frustration field has now changed and we show that the situation on the on the part of migrants and the believe that the scheme is other side of the Channel is getting ever-increasing number of violent outdated and must be reviewed.” worse. We are getting regular attacks has reached the stage Concluding, Richard said, “Every ● The situation with clandestines on the other side reports from members making the where the drivers themselves are, day thousands of UK-bound of the Channel is getting worse, says RHA. Calais/Dover crossing that despite in effect, having to police their own hauliers are suffering because of the ‘Jungle’ being dismantled last vehicles to establish if a migrant the migrant mayhem at Calais. economy of the UK, France and October, the number of migrants incursion has occurred. This Unless President Macron takes the rest of mainland Europe will intent on reaching the UK is cannot be right. The Clandestine strong and immediate action, the also suffer.” Get involved in the wearable revolution A company from New Zealand has designed a device to help people lift heavy boxes and carry them around in comfort. It’s looking for support to bring it to market.

he product is called The Cartwright. The the user to adopt a perfect posture and, since the arms ● The Cartwright. company says that it’s a ‘wearable revolution’ are no longer having to hold the object, they can be that gives the user access to their true strength, used to open doors or complete documentation. bestowing the ability to lift, carry, and hold The Cartwright can also be used by two people by Tawkward or heavy weights with ease. passing the optional lifting straps underneath the It is a device designed to transfer the weight of an object, allowing them to lift heavy and awkward items object directly to the human body as opposed to being such as fridges, heavy wooden cabinets, sofas and held in the arms. The Cartwright is suitable for anyone washing machines far easier. and everyone who has cause to lift awkward or heavy The product is only at the prototype stage at present objects. It is made to very high and exacting standards and the company is looking for crowd funding to help and comes with a 10-year warranty on all parts and a it to the next stage. It is offering big discounts to 30-day money-back guarantee. supporters. The Cartwright consists of two main parts - the harness, and a platform that attaches to it. By resting the object on the platform, the load is then taken by To find out more, watch the video or become the harness instead of relatively weak arms. It forces involved go to: www.liftsmarter.co.nz. www.themover.co.uk ● August 2017 ● The Mover 39

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PROTECTING YOURSELF AGAINST THE CYBER THREAT There has been a lot in the Malware Social engineering This can infect a computer from This is when a fraudster manipulates an press recently about cyber attacks. contaminated e-mail attachments, individual into helping them get access to It’s a problem that is of our own infected websites or social media posts, a computer system. Phishing, for example, or corrupt files stored on external drives. when a criminal sends an e-mail making: as we become increasingly Common types include: Spyware, pretending to be someone else in the hope designed to steal information about your that it will be opened and acted upon. Or dependent on Internet-based activity on a computer so a criminal can spear phishing, a more direct form of the systems, we give more power to obtain personal information; Ransomware, same thing but directed at a specific that locks a computer until a ransom is person, often appearing to come from those criminals that seek to gain paid, usually in Bitcoin; or viruses that someone they know. Payment fraud is by our self-imposed vulnerability. disrupt the operation of a computer. another type of social engineering that fakes a request from a senior member of Steve Jordan looks at some of the Protecting against malware staff or a trusted supplier to pay money dangers cyber crime poses, and what Use a firewall designed to protect one to a specific bank account. computer from another; use antivirus you can do to protect yourselves. software and keep it up to date; encrypt Protecting against social engineering sensitive data; restrict the kind of devices It’s largely a matter of staff education. f your business is hit by a cyber attack, that you will allow to be connected to your People need to be wary and always check your ability to function as a business office computers (phones, IPods, USB before doing anything. If you hover the will be impaired. You might lose drives, etc.); keep software updated with mouse over an e-mail address in the money, or commercially sensitive the latest patches from the developer; sender box it will show you where the Iinformation, or other people’s data. Your back up data regularly; and have strong message really came from. Check for service might suffer, your reputation be passwords that are as long as possible, e-mails that are spelt badly or include damaged, your customers might lose have different types of symbols and are numbers in their addresses rather than confidence in you and, (and here’s the not based on personal information that letters; often phishing e-mails will be salt in the wound), you might get fined as could be discovered by a hacker. Avoid sent from an e-mail account that looks well for not keeping your customers’ data following potentially malicious links on right, but isn’t quite. Never provide safe. It’s really bad news. e-mails or attachments. banking, login or personal information According to PWC’s Information Security unless you check that the request is Breaches Survey released in June 2015, coming from a genuine source. 90% of large organisations and 74% of SMEs had suffered a security breach - up from 81% and 60% the year before. This is not a theoretical risk. This is real. So, let’s look at the types of attack you are guarding against. www.themover.co.uk ● August 2017 ● The Mover 41 CYBER CRIME: PROTECTION

PROTECTING YOURSELF AGAINST THE CYBER THREAT

Data leakage Sniffing Legislation It’s very easy for a criminal to create a Sniffing is when criminals intercept your The European General Data Protection spear fishing e-mail that looks as if it has data when it’s sent through a publicly- Regulation (GDPR) comes in to force on come from you, or is personal to you, if available Wi-Fi hotspot. They can steal May 25, 2018 and will bring into effect a he knows where you are and what you passwords and login details even if you set of rules that anyone processing are doing. For example, if you’ve just don’t type them in every time. Criminals customers’ personal data must abide by. visited a restaurant you might not be can even set up their own public hot spots Customers will have more say over what suspicious of an e-mail survey that comes which connect you to their computer as you can do with their data and how it can in the following day. The survey might soon as you log in. be used and reporting a data breach will contain malicious software. be mandatory. It will also give greater Protecting against sniffing power to regulators to impose significant Protecting against data leakage If possible use a Virtual Private Network fines if your business is responsible for Many people are happy to live their lives (VPN) when accessing public Wi-Fi losing data, up to 5% of global turnover online, posting their every movement connections which will encrypt your data or €20m. and thought on Facebook or Twitter. Be so the criminals can’t get at it. Don’t do careful what you post. Also, check what anything on public Wi-Fi that you wouldn’t Reporting crime information is available online and be want other people to see, such as online It’s important to report crime to help the careful how much you divulge to your banking, accessing company e-mails or authorities catch the criminals. In the UK ‘friends’ on Facebook. Not everyone is anything that requires you to enter a you can report cyber crime online at friendly. Make sure you have your privacy username or password. If in doubt, stick www.actionfraud.police.uk or by settings up to date. Don’t forget, if you to using your 4G connection, which is phoning 0300 123 2040. Check out the are a director of a company there’s loads also encrypted. reporting process in your country and be of information about you at Companies sure to report the criminals every time. House and, if your business is registered In the future our lives will be controlled at your home address, anyone can find even more than they are today by out where you live. Try, as best you can, Sniffing is when computers and more of our business to keep your personal and business lives criminals intercept will be conducted online. The criminals separate. try to be one step ahead and the adage your data when it’s is relevant: they only need to get lucky once, we have to stop them all the time. sent through a publicly-available Wi-Fi hotspot. They can steal passwords and login details even if you don’t type them in every time 42 The Mover ● August 2017 ● www.themover.co.uk NEWS: PEOPLE/YOUR COMMENTS

Sharon Hack joins the Bishop’s Cartus promotes Michele Brescia to Move International Team vice president of client services

ishop’s Move has announced Bishop’s Move was founded in lobal relocation services providing them with exceptional the appointment of Sharon 1854 and is the UK’s largest provider the Cartus Corporation, customer service through her BHack as international move family-owned removals company, Ghas announced the promotion abilities to demonstrate creative manager, based at its new head with 350 staff and a fleet of 150 of Michele Brescia to vice president solutions and drive execution. office in Surbiton, Surrey. Sharon removal vehicles. The company of client services. We look forward to the continued brings many years of experience has 25 branches across the UK as Michele joined Cartus in 1996 and expertise she will bring to this in the international moving well as two European depots, in has held key positions in finance and new and expanded role.” industry to her new role. Gibraltar and Spain. accounting, account management John Moorhouse, Bishop’s ● www.bishopsmove.com and operations. Her experience Move’s International Manager said, includes leading teams based on “We are delighted to welcome site at client offices in the US, as Sharon to our expanding well as in Cartus’ Canadian, UK and international team and would like Singapore offices. In her current role, to wish her all the best in her new she is responsible for a portfolio of role. With all her experience, she Fortune 100 multinational will be able to hit the ground companies. running as well as helping the Michelle Vallejo, Senior Vice department continue to grow and President of Client Services said, ● Michele Brescia. develop new opportunities.” ● John Moorhouse. ● Sharon Hack. “Michele is committed to her clients,

Bedford • Bournemouth Dunfermline • Farnborough New branch manager for Forres • Jersey & Guernsey Knaresborough • Lancaster Metropolitan in Rio Not just in Leeds • Plymouth Portsmouth • Southampton aniel Rodrigues has joined Telford ● Daniel Rodrigues. Southsea • Metropolitan Group as the London, but... Winchester Contact: Dmanager of the company’s We cover the UK in Rio de Janeiro branch. Daniel was [email protected] brought up in Rio and has been in www.whiteandcompany.co.uk our OWN vehicles the moving business for 20 years. “Daniel’s energy and drive makes him the perfect fit to further enhance Metropolitan’s strategy,” White & Co Ad.indd 1 10/02/2012 said 13:10 Fabrico Bertoldo, Deputy CEO. “I’m excited and confident to be part of Metropolitan’s family,” said Metropolitan as one of the leading Daniel. “I will put all my energy and mobility companies in Latin experience to further consolidate America.” Your Comments

Sad farewell ... The Mover, June 2017, page 42

Robin Mason IFWR (retired)

n reading the obituary on Keith Len Cox, Michael Gerson, Brian The White & Co Mystery Mover Bartlett, I was a little shocked Charles, David Trenchard, Frank Oto see the reference ‘to one of Rose and I am sure one or two more! Well done to Edwin Ooms from New World in Chicago who correctly the last surviving members of the To be accurate, the IFWRI did not spotted a very youthful Facundo Urtubey from Liftvan Argentina last Institute of Furniture Warehousing become a member of BAR in 1972. month. Facundo had just won a golf competition, hence the beaming and Removals Industry’. I think I am correct in saying that at smile. This time we have another smiler – but who could it be? Answers There are still quite a few of us left, that time it became the TMI (The please to [email protected] for a chance to win the White and I admit in varying states of health, Movers Institute) and later was Company Red and Black watch. but apart from myself, I can think of then swallowed up within BAR. www.themover.co.uk ● August 2017 ● The Mover 43 NEWS: PEOPLE/PUZZLES

Lindsay Stevens Eggers appointed president and COO at Stevens Puzzles

Stevens Group, Inc. Board of Directors recently named 12 34 567

5th generation family member Lindsay Stevens Eggers 8 as its president and chief operating officer. 910

indsay will have responsibility for all the company’s operating units including 11 Stevens Worldwide Van Lines 12 Land Stevens International. She will report to Morrison (Morrie) Stevens, 13 14 15 Sr., Chairman of the Board and CEO. Joe Biskner, President and COO 16 since 2007, will continue his service as executive vice president of 17 18 Stevens, as well as being a member of the Board of Directors. Joe will 19 also continue to represent Stevens on the American Moving and 20 21 Storage (AMSA) Board of Directors. In addition to overseeing the

information technology, military 22 23 and international divisions, he will work closely with Lindsay Stevens ACROSS Eggers and mentor her as the 17 Complete destruction (12) 5 Detective (12) 1 A flat float (4) 20 Chopping (5) 6 Ballroom dance (7) incoming president and COO. 3 Beneficial (8) 21 Proportionately (3,4) 7 Medium-sized feline (4) Other new appointments at 9 Predatory fish (7) 22 Enclosed area in a farm (8) 8 Bewitchingly (12) Stevens Group: ● Lindsay Steven Eggers. 10 Female fox (5) 23 Stringed instrument (4) 12 Lengthen (8) 11 Science of biological 14 More amusing (7) Jim Spencer processes (12) DOWN 16 Young person (6) Jim Spencer has been named vice business development. Teri brings 13 Child (6) 1 Form of government (8) 18 European country (5) president of operations. Jim joins 17 years of industry experience with 15 Horizontal supporting 2 Refrain from (5) 19 Spread clumsily on Stevens with over 30 years of her to Stevens, and plans to use that beam (6) 4 Domains (6) a surface (4) operations, leadership and team knowledge and experience in the building experience. He will be development of national corporate responsible for overseeing all accounts to grow the van line. Prior Stevens Worldwide Van Lines central to joining Stevens, Teri held key operations activity, including positions with another national van planning, logistical coordination, line, where she was not only 2 8 driver safety, recruitment and responsible for growing all sales retention. Prior to joining Stevens, lines and creating new business Jim held operations management relationships, but she was also 2 5 3 positions with another nationwide responsible for the day-to-day van line. operations of a multi-million-dollar regional office. 8 4 1 Lisa Beranich Stevens International’s Managing Nicole Fox 4 3 5 Director, Lisa Beranich, has become Nicole Fox has been promoted to president-elect of the Greater the position of controller. Nicole Washington Employee Relocation previously held the position of 1 7 9 Council (GWERC). Lisa will serve as general accounting manager with president-elect for the term of one Stevens. She will oversee the 1 3 5 year before becoming president in supervision of Stevens’ Accounting 2018. “I am very honoured that the Department’s day-to-day activities, GWERC has named me president- all general ledger and monthly 3 6 4 elect. This is an accomplishment financial reporting, budgeting, which I will truly cherish,” said Lisa. forecasting and cash management. Additionally, she will serve as an 9 6 7 Teri Culver authority for oversight of federal, Teri Culver has joined Stevens’ state, local and other tax and 7 5 National Sales Team as director of regulatory reporting. Leatherbarrows

44 The Mover ● August 2017 ● www.themover.co.uk MARKETPLACE

Marketplace ads are booked per unit or multiples thereof, and run for a minimum of 12 months. 1 unit measures MarketPlace 30mm (height) x 60mm (1 column). Advertising Booking advertisements E-mail [email protected] or contact Nikki Gee on Guaranteed +44 (0)1908 695500 for more information or to make a booking. weekly service to All prices are subject to VAT at the current rate. Leatherbarrows SWITZERLAND Overseas subscriptions The Mover is distributed free of charge to UK movers. Annual every week subscriptions are available in Europe and the rest of the world at a cost of £100 per year. E-mail [email protected] or contact • Continuous receiving of full Nikki Gee on +44 (0)1908 695500 to subscribe. & part loads at all depots • Weekly service • UK based vehicles & crew • Delivery within four to nine Copy dates • UK collection/delivery • Competitive rates Working days Memb No: GO13 Booking of adverts: 1st of the month preceding publication. • Customs clearance service included Artwork for adverts: 8th of the month preceding publication. Call Richard on 01202 495600 Enquiries [email protected] Contact Tom on 01273 391777 All enquiries to: Nikki Gee, The Words Workshop, www.leatherbarrows.co.uk email: [email protected] 26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD. Tel: +44 (0)1908 695500; E-mail: [email protected] PLEASE NOTE: Advertising rates cover the cost of advert insertion only. ESTIMATOR AUSTRIA Advertisers should provide their own advertising artwork. (AND ALL COUNTRIES EN ROUTE) The Mover can generate new or amend existing artwork for BEST T�DE �TES GUA�NTEED an additional charge. All advertising must be paid for in TRAINING Free collection within and around advance by credit card. Delivered by Frank Rose London Export pack and wrap and secure For details of advertising opportunities storage available call Nikki Gee on +44 (0)1908 695500 0207 205 25 25 or e-mail [email protected]. OPERATIVE [email protected] www.topremovals.co.uk TRAINING WE KNOW LONDON LONDON COLLECTIONS AND DELIVERIES Casey’s London «LAST MILE» MOVES Furniture Platform Hoists DRIVER CPC SECURE STORAGE ON A13 A406 • Up to 24m. • 400kg capacity. TRAINING • Makes removals easy. • Ideal where no internal access is available. Please note this is not theory training. • Trained operatives. This is active training with real furniture, • Fully insured. real Grand pianos, etc. and is delivered by our own BARTS trained instructors. Call: 020 8780 2799 All courses arranged to fit clients’ diaries. www.caseyshoistcompany.co.uk [email protected]

www.themover.co.uk ● August 2017 ● The Mover 45 MARKETPLACE

Henneken International Movers Weekly back loads to Holland The UK Movers Since 1870 Worldwide removals • Domestic removals • Office removals • Storage

Goudstraat 51 E-mail: [email protected] 2718 RD Zoetermeer, The Netherlands Internet : www.henneken.nl Telefoon: +31 (0)79-361 13 68

ALLEN REMOVALS • Weekly back loads MALTA & GOZO U.K. to Ireland WORLDWIDE RELOCATION • FINE ART & ANTIQUES SHIPPING • Storage & Re-delivery Regular groupage • Porter & Hoist Hire in every week Greater Dublin area Full destination services e: [email protected] w: www.allenremovals.ie 020 8832 2222 Stephen Morris Shipping Plc, Unit 9, Ockham Drive, TEL: 353 1 4513585 Greenford Park, Greenford UB6 0FD [email protected] I www. shipsms.co.uk

PORTUGAL Trade rates to all European MAINLAND & ISLANDS and international destinations ALL EUROPE Weekly Service to/from FULL LOADS • GROUPAGE • LCL • AIRFREIGHT Portugal Get instant groupage rates online from www.foxtraderates.com Ask us now!!! Receiving Midlands, Bristol, South Wales, Southampton, London Contact Mike, Chris or Stephen on Tel: +351 21 923 6550 0800 1583374 or +44 1633 488100 Email: [email protected] Email: [email protected] Web: www.fox-moving.com www.global.pt Wherever you are going, we are going too. 46 The Mover ● August 2017 ● www.themover.co.uk MARKETPLACE

• Regular runs to all areas • Full or part loads TRADE • Receiving depot just off Jct 4 M20 ... or we collect ROUTES • All deliveries and collections carried out by our own crews Phone Paul for advice and genuine delivery/collection times TO ITALY [email protected] WITH AUSTRIALeatherbarrows EN ROUTE 01622 870540 ‘WHEN SERVICE MATTERS’

Relax, your move is in safe hands.

● Removals: weekly one box to full or part load service to and from UK and Costa Del Sol with optional full or part packing service. ● Storage: warehouses in both the UK & Spain. WEEKLY ● Trade loads welcomed: weekly departures to our own depots in Malaga, Algarve & Lisbon. SERVICE Call us now for a free quote UK Tel: 0044 (0) 1621 850070 Malaga Tel: 0034 951 218877 Mob: 0044 (0) 7711 179842 Mob: 0034 647 698456 Email: [email protected] www.malagaremovals.com Regular service to Europe Need Labour? We can supply Storage facilities on the Algarve, Malaga & Alicante For the best groupage rates please contact us

Leatherbarrows [email protected] tel: 01925 630 441 Regular Trade Services to ALL EU COUNTRIES DENMARK AND SWEDEN U Collection/delivery from your depot and • Regular runs, full or part loads UK collection, competitive groupage clients’ residences • Receiving depot just off J4, M20...or we collect and direct service • All Journeys carried out by our own crews +44 (0) 1446 733330 0154 6060 Memb No. M012 Phone or email Paul for advice and [email protected] [email protected] genuine delivery/collection times: www.britannia.e www.masonsmovingroup.co.uk [email protected] DELIVERING AND Britannia Bearsbys COLLECTING TO ALL Tel: 01622 870540 EUROPEAN COUNTRIES Full destination and origin services available for all container work REGULAR LOADS TO UK & IRELAND 0I379 855203 HAMILTONS FULL AND PART LOAD www.hamiltonsremovals.co.uk NATIONAL & INTERNATIONAL REMOVALS [email protected] Contact: Liz Lambert Tel: 00353 45 874498 Email: [email protected] Web: www.amcremovals.ie PRICE MATCH GUARANTEED www.themover.co.uk ● August 2017 ● The Mover 47 MARKETPLACE

Purely the SCANDINAVIA Balearics Webbs International Removals Ltd & SL The only self resourced weekly scheduled service to the Balearics receiving in at Ramsgate or we can collect, over 200m3 in five days! Depart UK Monday, trailer swap Wednesday back in UK depot for Friday. 0207 205 25 25 8 tranship vehicles on site, no access issues, no bull. [email protected] www.topremovals.co.uk Gareth Webb Ramsgate Depot: [email protected]; Bill Webb Mallorca: [email protected]; Web: www.william-worldwide-webb.com

Spain Weekly Portugal Services The FORS Scheme has gained COLOUR ADS momentum rapidly and is here France 2 UNIT (60mm x 60mm) to stay - don’t be left behind. • Regular service to most parts • Storage facilities in Alicante £300+VAT FOR 3 MONTHS Fast-track your company to join the • Ex your store or ex our store £600+VAT FOR 6 MONTHS 4000+ FORS Accredited organisations across the UK and Europe with our £1,050+VAT FOR 12 MONTHS specialist programme of audit For best groupage rates B.A.R. MEMBER preparation and assistance. please contact us. D040 1 UNIT (30mm x 60mm) WWAd:Layout 1 14/2/14 10:57 Page 1 DAVID DALE REMOVALS £150 PER QUARTER Call 0800 612 5054 for an informal chat or visit www.blueappleconsultant.com Email: [email protected] Telephone: 01423 324948 ??? Lost for words?

Don’t waste time trying to come up with words for your new website or brochure.

Words are our business, so call The Mover and get the professionals working for you.

We’ve got the words to get things moving

Call +44 (0) 1908 695500 [email protected] 48 The Mover ● August 2017 ● www.themover.co.uk MARKETPLACE/DIARY DATES

Puzzle DiaryDates solutions E-mail your Diary Dates to [email protected]

R A F T F R U I T F U L MöLo International Trade Fair E O E E N O Y 14 – 16 September, 2017, Kassel, Germany P I R A N H A V I X E N FLTA National Fork Lift U G C L E T X Safety Conference 2017 20 September, 2017, Heart of England Events B I O C H E M I S T R Y & Conference Centre, Meriden, UK L A S T O E I N F A N T L I N T E L PAIMA 33rd Annual Convention 6 – 8 October, 2017, Long Beach, California, USA C U T N G O A N N I H I L A T I O N IAM 55th Annual Meeting 9 – 12 October, 2017, Long Beach, California, USA D N N P T T G A X I N G P R O R A T A European Self Storage Conference and Trade Show RENAULT MIDLUM U E L E R L T 16 – 18 October, 2017 B A R N Y A R D L Y R E Maritim ProArte Hotel, Berlin 160DXI 7.5T FEDESSA European Conference Tuckaway tail lift & Adblue 1 man sleeper, 5 2 1 3 9 7 8 4 6 & Trade Show 2017 17 – 18 October, 2017, Berlin 2008 registration,mileage: 540,589km, engine size: 4764, red cab & white body, 7 6 4 1 8 2 5 3 9 The Movers & Storers Show 2017 box type body with wooden tie bars, tuck 8 3 9 5 6 4 7 2 1 8 – 9 November, 2017 away tail lift, cargo rear doors, lorry in good Hanger ’42, Bruntingthrope Aerodrome, UK condition for year, tyres in good condition, 4 8 3 9 5 6 2 1 7 EuRA EMEA Conference walk in ramp available at extra cost. 6 1 5 2 7 3 4 9 8 22 – 24 November, 2017, Dubai MOT due March 2018 FIDI Conference 2018 Lorry is currently sign written but 9 7 2 4 1 8 3 6 5 8 – 11 April, 2018, Puerto Rico all will be removed when sold. 3 5 8 6 2 1 9 7 4 EuRA Conference 2018 OFFERS AT AROUND £4,950 24 – 27 April, 2018, Dubrovnik, Croatia 2 9 6 7 4 5 1 8 3 Any questions please call IAM 56th Annual Meeting Dave 07831 236278 1 4 7 8 3 9 6 5 2 4 – 7 October, 2018, Washington DC, USA

LinkedIn profile: DESIGN MANUFACTURE Steve Jordan, Editor and Publisher at SALES The Mover Magazine SERVICE

Like us on Facebook: We’ve dug up a few www.facebook.com/The Mover Magazine NEW & USED VANS IN STOCK facts that we thought FINANCE LEASE PART EXCHANGE you may (or may not) find interesting. Follow us on Twitter: 01673 863300 @The_Mover_Mag WWW.MAXIMOVER.CO.UK Ninety minutes of sweating can temporarily shrink the brain as much 1 UNIT AD as one year of ageing. MONO: £120 PER QUARTER www.themover.co.uk ● August 2017 ● The Mover 49 FREE LINEAGE ADS

2001 MERCEDES SPRINTER 616 CDI, 2014 SDC BOXVAN 2 Pallet Luton Body, GVW 6T, Tandem BPW axle, 4.0m overall Mileage 270K, recon engine. height, furniture van spec. FreeLineageAds OIRO £6,000 + VAT. Call Terry Taiani on 07855 258861. Call Jamie on 01902 714555 for info Lineage ads up to 20 words for sales and wants are free in The Mover. 350 CU/FT WOODEN STORAGE 250FT INDOOR WOODEN STORAGE CONTAINERS FOR SALE E-mail your advertisement to [email protected]. CONTAINERS WANTED Good condition. £60 plus VAT each. Internal Height Call Jack 07508 152552. 8ft/Width 6ft/Depth 7ft 10 inch. Tel: 01327 704021, E-mail: LOOKING TO SELL YOUR REMOVALS WOULD YOU LIKE TO EXPERIENCED REMOVALS DRIVER/ [email protected]. AND STORAGE BUSINESS? MOVE TO DORSET? PORTER PLEASE CALL 07831 255986 IN FULL 7-5 ton and Class 2 drivers wanted. Banbury Area. WANTED 18 TONNE 5 CONTAINER CONFIDENCE FOR A QUICK Phone Sandy’s Removals Call Jack 07508 152552. REMOVAL LORRY

DECISION. Gillingham 01747 822077 No older than 2001, contact 5 PALLET/2100 CUFT DE MOUNT ON Mark on 07973 623157. FANCY LIVING & WORKING IN SPAIN? DAF CF75 310 CHASSIS CITY & WEST END RELOCATIONS LTD 3 man sleeper, 655km, New 1 year company name for sale, HGV1 driver with removal experience MOVE MANAGER – required to live & work in Alicante MOT, 52Reg, £4,500. sensible offers invited. E-mail: [email protected]. RUISLIP, WEST LONDON Call Kevin or Alan: 0208 443 3122 region of Spain. Working throughout Excellent customer service, Spain/Portugal & occasional return INTERESTED IN SELLING? communication and administrative trips to UK. skills, ability to work under pressure. 7.5 TONNE DRIVER/REMOVALS Tel 07790 013307 Removal & Storage Companies PORTER in Central & Greater London. Contact John Morris: required for family run BAR member EXPERIENCED REMOVALS Cash available for instant decision. [email protected]. in CM16 area. ESTIMATOR Call in full confidence 07971 577 997. 01279 882822 ext 603 Jayne Arnold Required for busy London and 7.5 TONNE THREE Essex removal company ARCHIVE STORAGE KITS FOR SALE CONTAINER MERCEDES LOOKING FOR CLASS 1 OR 2 DRIVER (based in Essex RM13 postcode) Approx 50 available to collect 9 months’ MOT £1,800, North West. FOR FULL-TIME JOB Call: 07815 739233 from Essex, £40 each. Contact Richard 07887 986586 Local and long distance work. 01621 868882 Taxitruck Removals Ltd. Call Scott on 0208 892 8931 or REMOVAL PORTER REQUIRED 250 CUFT WOODEN CONTAINERS for Merseyside-based removal firm, e-mail [email protected] LOOKING TO SELL YOUR REMOVALS FOR SALE contact Mark Brook on 07976 811 good condition, North West. 635 AND STORAGE BUSINESS? REMOVAL/LIGHT TRANSPORT West Midlands or surrounding area. Contact Richard on 07887 986586 BUSINESS Contact Andrew Hordern Est 20yrs. Retirement sale, netting REMOVAL DRIVER WANTED Removals: 07545 046533 EXPERIENCED REMOVALS STAFF Tooting London, immediate start , 45k includes Iveco Hi Cube, asking REQUIRED NOW! 30k, Dorset. £18k to £23k. Ois Removals Ltd. Contact Oisin 020 89449713 PANTECHNICON 1999 DAF, Aldershot-based family business. Call 07500 337560 VANPLAN SIX-CONTAINER E-mail: [email protected] or 1 years’ MOT, LEZ compliant, telephone David 01252 328841. FOR SALE: £8,500 + VAT ono. EXPERIENCED REMOVALS Heavy duty stair-crawler sack trolley, PORTER/DRIVER Contact Bob at Britannia Neeves: EXPERIENCED HGV/7.5 DRIVER Ingersoll security padlock, 01362 820020 or 07810 540405 with CPC theory wanted for required full-time for transit blankets. Southwest London. Sheffield company. Tel: Rick 07831 152026 Kent-based company. Call 07932 589428 NATIONAL MOVING COMPANY, LOOKING FOR MORE NATIONAL Contact [email protected], HGV DRIVER WANTED. 01732 359043. 3 – INTERNATIONAL BUSINESS WANTED 250FT WAREHOUSE Experience essential. Local and long Running a fleet of 4+ HGV. CONTAINERS distance work. Family run firm in Partners required throughout UK. RETIREMENT, IVECO Any quantity, good condition, collect Romford, Essex. For more details EUROCARGO 7.5T anywhere. 01223 833777 or Tel: 01708 722277 e-mail: [email protected] 2004 Aluminium Luton, 1450 cu ft [email protected] approx MOT September, LEZ EXPERIENCED HGV DRIVERS EXPERIENCED WAREHOUSE compliant, 183,800 km approx. EXPERIENCED HGV DRIVERS & PORTERS REQUIRED SUPERVISOR for busy London/Essex £5,000 ono. & PORTERS REQUIRED working within a team of 6, Call 0208 856 3982. For busy Fine Art company in RM8. removal company required for well-established Excellent rates of pay! (based in Essex RM13 postcode). family run removals and storage 3.5T DRIVERS & PORTERS REQUIRED Please call Graham on 07984381502 Call: John 0207 160 2059 company in HP5 Postcode. Please email Sheerness Kent. Family run company. LOOKING TO RETIRE - SELL? Smart, good communicator, team BUSINESS GETTING YOU DOWN? [email protected]. Removals & Storage companies player and can work under pressure. DEBT PROBLEMS? DON’T CLOSE wanted Hampshire, Dorset, West OFFICE-BASED EXPERIENCED e-mail [email protected] DOWN. We buy/invest in struggling Sussex. Discretion assured. removal businesses. Turnover £500k+ P/TIME TELE SALES or phone 01795 485463 Call: Gavin 07779 007913 required for well-established www.hahnbeck.com 07913 505084 removals and storage company in VEHICLE FOR SALE STORAGE SITES WANTED HP5 area to chase up quotes. DAF XF410 4x2 Tractor Unit, Super HGV1 REMOVALS DRIVER Anywhere south of Kings Lynn and Please email Space Cab, MOT Jan 2018, 61 Reg, Required by BAR Company in BN8 East of Northampton, with minimum [email protected]. for Scandinavian work. 1 acre of freehold land. 228,000kms,£18,000 + VAT ono. E-mail: [email protected] Top rates of pay. Contact [email protected]. SALE DUE TO SEMI-RETIREMENT Tel: 01825 880040 Containers (250 ct ft), Fork Lift Atego LOOKING TO BUY REMOVAL 12-ton truck. MERC ATEGO INDOOR WOODEN STORAGE STORAGE DEPOT Tel: 07702 382439 5 pallet removals truck, 2000 plate, CONTAINERS WANTED within 50 miles south of Manchester. any trial welcome, £6,500 o.n.o. Any amount, top prices paid. Contact [email protected] 2005 ATEGO, 12-TONS GVW Tel Neil: 07932 589428. CALL JOHN 01269 860248 0034 619 247 823 3 Container + Space, Tail Lift, Double Sleeper. Immaculate. £12,750: 250CUFT WOODEN CRATES X15 3 REMOVAL LORRIES FOR SALE WANTED: 250FT USED WOODEN [email protected]. AND 200CUFT WOODEN CRATES X5 WAREHOUSE CONTAINERS, £1,800 the lot. Can deliver at Several available, 7.5 & 18T. Devon and Cornwall area. CALL JOHN ON 01269 860248 SEEKING EMPLOYMENT a cost, Rotherham area. Call Peter on 07790 498507 IN THE NORTH WEST Call Neil on 07932 589428 38 years’ experience at all levels, VOLVO FL6 CAB AND CHASSIS 2008 7.5T RENAULT MIDLUM National and International CPC P Reg 1997. Current M.o.T. with 273K, Euro4, LEZ, MOT Sep 2017, holder wanting to relocate. 7.5T RENAULT MIDLUM 5 demount ground loading bodies in new Ad-Blue pump and injector. References available. long MOT, LEC compliant. 08 reg, need of attention, £9,000. £18,500 + VAT. Contact 07943 702772, ready for work. £4,950 o.n.o. Call 01255 220095/0797 1864585 Call Jamie on 01902 714555 for info [email protected]. Phone Dave: 07831 236278.

50 The Mover ● August 2017 ● www.themover.co.uk AND FINALLY ...

Tony Allen: And finally … Don’t ever lose it!

was driving along our local high street complaints (however justified) but we when – admittedly – a rather aged also have to make them. Nobody likes I gentleman stepped out into the road making complaints; it involves taking a in front of me without even looking. With deep breath before we get going and our what I thought was commendable effectiveness can be dulled by anger. anticipation, I skidded to a halt narrowly Personally, I learnt long ago that the avoiding running him over. I know that I harder you throw a ball against a wall the shouldn’t have, but as I drove past, I wound harder it will come back, so I always down my window and exclaimed, “I hope preamble a complaint with a compliment. that you are well insured!” I won’t tell You know the sort of thing: ‘I’ve always you what his reply was, but let’s just say been very impressed with your service that he had an excellent knowledge of but … ’ I find that this approach often Anglo Saxon expletive. disarms the opposition and achieves Now from my point of view I was better results. convinced that, through my presence of The strange thing about complaining mind, I had prevented him from receiving is that, whether making or receiving a serious injury. In an instant - and brought complaint, it always seems as if the other on by a deep sense of injustice - what I side is ‘calling all the shots’. It’s a similar think is poetically called ‘The Red Mist’ irrational process to buying a house when descended upon me. I was just about to you are also selling one. The other side exit my car in a windmill of flailing fists, seems to have all the advantages when when suddenly a headline in the local actually they are in the same boat as you newspaper appeared before my very eyes on both fronts, so it’s all in the mind. declaring: ‘Local Business Man Assaults Anger can sometimes be a potent force Pensioner’. My temper instantaneously when it is directed towards righting subsided and I drove on. Pensioner wrongs, but surely it must be managed indeed, he was about the same age as and channelled correctly. There’s nothing me! Precisely. wrong in getting angry about things, but Now, although I say it myself, I really haven’t got a bad temper – and anyone Personally, I learnt long ago that that disagrees with me better watch out! the harder you throw a ball against But seriously - and I’m sure that my family would agree - I don’t really lose my a wall the harder it will come back, temper very often, apart from lobbing an so I always preamble a complaint occasional cushion at the TV during a with a compliment. news broadcast. The real factor here is that – whether right or wrong – I have never ever lost my temper without losing your temper is a different matter. actually regretting it for quite a time I had a look at quotes relating to loss of afterwards. I really feel as if I’ve failed. temper and there are very few of these Losing one’s temper is probably mostly that are complimentary. Yes, of course it about seeking revenge, and the adage can be an outlet for our frustrations and that ‘revenge is a dish best served cold!’ injustices but at what expense? It’s very is highly appropriate. difficult to be rational when the top of The business environment can often your head is about to explode. lead to problems on this front. Customers So, there you have it; there is very little can be most inconsiderate, you put to be gained by uncontrolled anger, it’s a yourself out trying to do the best you can process better avoided. Counting to ten for them and then they have the temerity is such good advice. Oh, and by the way, to complain. Sometimes the unfairness one quote that did appeal to me states involved is most disconcerting and you that: Temper is the one thing you can’t want to respond in a forceful way, but get rid of by losing it! Sage words indeed. you can’t, you have been schooled in the philosophy that the customer is always right. But that means the seller is always wrong and we know that can’t be right. This can often lead to frustration and even anger, and anger contained within can lead to depression, so we have to learn to manage our feelings by indulging in equanimity - and equanimity does not mean going home and kicking the cat! Of course, as business people, not only do we have to deal with occasional

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