Mobility, Provides Orientation on How They Can Make the Most of Their Mobility Experience

www.iamovers.org VOLUME XLVII The Journal of the International Association of Movers January / February 2015

IAM Lights Up Orlando

IAM Portal to East and Southeast Asia

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2014–2015 EXECUTIVE COMMITTEE CONTENTS PRESIDENT Terry R. Head THE PORTAL • January/February 2015 • Volume XLVII CHAIR Margaret (Peg) Wilken 8 HEADLINES / Terry R. Head Stevens Forwarders Inc. Open (or Closed) for Business VICE CHAIR Tim Helenthal National Van Lines, Inc. FEATURES 11 PORTAL FOCUS: IAM’S PORTAL TO ASIA GOVERNING MEMBERS AT LARGE 11 Unlocking the Mysteries of Asian Markets / Rob Faraone John Burrows 16 Common Myths: Importing Household Goods into China / Eva Huang DeWitt Moving & Storage 19 A Bright Outlook for Thailand / Tiddy S. Teerawit Brandon Day 24 India: Another Key Market for Household Goods / Varaang Ghai Daycos Stephan Geurts Jr. 27 CMMB Outlook GovLog, N.V. Southeast Asia: What’s in It for You? / Patrick White Michael Richardson Preparing the Way in Southeast Asia / Aakanksha Bhargava Senate Forwarding Inc.

CORE MEMBERS REPRESENTATIVE 33 IAM Young Professionals (IAM-YP) Jackie Agner CMI—California Multimodal LLC 39 Portal to Asia Working Smart to Resolve Communications Conundrums / Rob Faraone CORE MEMBERS REPRESENTATIVE AT LARGE Boris Populoh 43 Maritime/Ocean Shipping Willis Relocation Risk Group

IAM-YP REPRESENTATIVE 51 Business & Economic News Catherina Stier MS Partnership 2000 Srl. 53 Military/Government Update The U.S. Military’s “Pivot to the Pacific” / Charles L. White GENERAL COUNSEL EMERITUS Alan F. Wohlstetter 55 TechNotes

CORE MEMBERS MANAGEMENT BOARD 59 IAM Hall of Honor: Call for Nominations AFRICA Laura Wegener Stuttaford Van Lines 79 Washington Update / Jim Wise, PACE, LLP Government Relations Patrick Le Merrer Deminter International CENTRAL & SOUTH AMERICA & CARIBBEAN Alvaro Stein Green Inks Decapack Manuela Carolina Caribbean Moving Services N.V. DEPARTMENTS EASTERN & SOUTHEASTERN ASIA 63 Industry News 82 Advertisers Index Aakanksha Bhargava 75 Welcome New Members 82 Industry Calendar PM Relocations 81 Portal Advertising Patrick White Santa Fe Group EUROPE Aivars Usans FF International Movers, Ltd. The Portal is published bimonthly by THE PORTAL Barbara Savelli the International Association of Gosselin Group NV Movers (IAM), 5904 Richmond Hwy., President & Publisher Terry R. Head MIDDLE EAST & NEAR ASIA Suite 404, Alexandria, VA 22303. Senior Vice President Ajay Bhalla Phone: (703) 317-9950. Fax: (703) Charles L. White Leader Freight Forwarders 317-9960. E-mail: [email protected]. General Manager/Portal Advertising Belvian W. Carrington Sr. Eran Drenger Website: www.IAMovers.org. Send Ocean Company Limited Director, Communications & Member Engagement subscriptions, advertising and editorial Janet Cave Seely NORTH AMERICA material, and changes of address to: DIrector, Programs Heather Engel Brian Limperopulos True North Relocation, LLC International Association of Movers Manager, Operations Arthur Drewry (IAM), 5904 Richmond Hwy., Suite 404, Jamila Kenney Taylor International Alexandria, VA 22303. Manager, Member Services Julia O’Connor OCEANIA Manager, Website Content Rebecca Parker Carl Weaver M. Dyer & Sons Inc. Membership Services Coordinator George Cooper Ayana Singhateh Australian Vanlines Layout/Design/Editor: Joyce Dexter HEADLINES

Open (or Closed) for Business

f you’ve been reading my recent blogs in the IAM Social Café or perhaps some of my Ipast messages in this magazine, you probably know I spend a good bit of my time trying to identify and understand the numerous positive and negative factors affecting the international moving business. And indeed I have learned a few things in the process. First, things happen in cycles. One of the benefits of being around for a while is that you will see history repeat itself. The trick is to learn from the past and not repeat mistakes, and to quickly identify the beginnings of a cycle in order to position your company to take advantage and prosper. Second, our industry is a global one, and what happens to a country’s economy and political environment can potentially affect all of us. This is why it is so critical to stay abreast of what is happening around the world. I trust that IAM and the breadth of information delivery systems we employ aid you in that endeavor. Finally, if you read my blog you know I believe world trade is the number one driver and perhaps the single best indicator of where the international segment of our industry is heading. Tracking trade deals and data allows us to discover the who, what, where and why of future relocation and moving trends. Global trade is very finicky and fragile. What might be in the best interest of one country or region may not be seen as a positive from the perspective of an intended trading partner or a competing/neighboring country. Asia, particularly China, has been trading with much of the world for a very long TERRY R. HEAD time. China became active in foreign trade as early (206 B.C.), when the Western Han IAM President Dynasty opened the famous Silk Road. Caravans traveled to and traded in Central Asia and the Middle East, while ships from China and other Asian countries traded throughout maritime Asia and as far as the African coast. I just finished reading a book about the English explorer Henry Hudson’s numerous failed expeditions (1607–1610) in search of the fabled Northwest Passage across the Arctic reaches of North America. English, Dutch and other European traders all were interested in finding a quicker and safer means to reach Asia and the Spice Islands, thus avoiding the long and dangerous voyages around the Horn of Africa or the tip of South America. Ironically, some Chinese emperors and dynasties (Ming 1368–1644 and Qing 1644–1911) considered China to be self-sufficient and officially discouraged foreign trade. In the middle of the 18th century, the government restricted sea trade by setting up the Canton System, through which China controlled trade with the West within its own country by focusing all trade on the southern port of Canton (now Guangzhou). Known in China as the “single port commerce system,” the policy arose in 1757 as a response to perceived political and commercial threats from abroad. This mentality and Chinese controls on trade remained in place until 1972, when former U.S. President Richard Nixon “opened up China” for renewed and robust trade with the United States and other trading nations. I guess some things never change. Or maybe, as noted above, history tends to repeat itself. Today in 2015, China and America have increasingly divergent views as to their current and future roles in Asia as well as within the world community. China sees America wishing to preserve the existing order based on U.S. primacy, while it advo- cates a new order based on what it calls a “new model of great power relations.” These different perceptions drive strategic rivalry, and trade relations tend to become pawns or bargaining chips. I don’t have the solution, but I do know that both countries—and indeed all of Asia, if not the whole world—have so much to gain and a lot more to lose. China and the United States will need to resolve their rivalry and divergent viewpoints in order for global trade to continue to grow and for the international moving industry to prosper.

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PORTAL FOCUS: IAM’S PORTAL TO ASIA

Unlocking the Mysteries of Asian Markets

By Rob Faraone, Regional Relations Liaison—Asia

he ease of doing business in Asia inherited from their former colonial rul- Tvaries greatly because the region ers. India, for example, remains encum- ASEAN Member Countries includes less developed countries like bered in this way from the era of British Cambodia, emerging countries such rule; Indonesia carries a similar legacy The Association of Southeast Asian as Malaysia, and developed countries from the Dutch. Nations was established in 1967 including Singapore and Hong Kong. The complicated regulations bring on by the founding members, namely Generalizations can be tricky, but are two challenges. One is that certain gov- Indonesia, Malaysia, Philippines, nevertheless a good starting point for ernment groups protect the regulations Singapore, and Thailand. Between understanding this region. rather than simplify and rationalize them. 1984 and 1999, the roster of mem- Navigating business requirements The other is that regulations may be ber states doubled, and now 10 in any country affects its Foreign Direct countries have signed the ASEAN Investment (FDI), which in turn has Declaration: a strong correlation with the international household goods industry. Strong Bureaucracies are the bane of any Brunei Darussalam markets in a country will draw foreign government, and sometimes the Cambodia investment, and expatriate moves will less developed countries are slow Indonesia follow. What makes a country easy to to dismantle them. Lao PDR do business in? There are a number of Malaysia factors, including regulations, the local Myanmar bureaucracy, its laws and stability. Most Philippines of the markets in ASEAN countries (As- interpreted and executed differently even Singapore sociation of Southeast Asian Nations; see within the same country. A good example Thailand sidebar) where expats live and work are of this is Thailand’s friendly “retire- Vietnam stable, safe and secure. ment program” for foreigners. Customs Port and airport facilities vary inspectors in some Thai cities apply the greatly, as do the costs of shipping and duty-free privilege inconsistently. Paperwork and documentation can handling. Most would agree that Singa- Bureaucracies are the bane of any hobble any government. Some countries, pore is world class for air or sea ship- government, and sometimes the less including Korea, Japan, Hong Kong and ments. Manila, as well as inland points in developed countries are slow to dismantle Singapore, are well established in the India, present logistical frustrations for them. Again, immigration or customs re- connected world and have reduced paper- movers. quirements and regulations would likely work. Most other countries still struggle Less developed countries often carry affect not only FDI but also the movers with this. Their priorities, such as devel- a legacy of complicated regulations they who oversee the moves of expats.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 11

J.R. NAVARRO & ASSOCIATES INC. PGI-001 Pac Global Insurance 8.5 x 11” 4c oping an infrastructure in India or transitioning from a military economy in Myanmar, take precedent. Improvements may not be GLS KOREA 10TH ANNIVERSARY evident for some time. Since Apr. 20th 2004, We have served our customers with top safety For more information on a particular country, contact your country’s Chamber of Commerce or business group in the target country. Alternatively, your embassy’s commercial counselor can assist. Moving-specific information is also available atwww. iamovers.org > Shipper Guides. WELCOME TO RELIABLE PARTNER IN AISA International moving A brief overview of the region Commercial cargo IAM members in the Northern Hemisphere often experience Air & ocean freight slow activity in the first quarter of a year and a gradual approach Delivery services to a busy second and third quarter. Affecting all household goods Storage service movements is the overall macro environment. Asia—however it is defined—is and will remain an economic powerhouse and active market for moving. Before looking at the Asian countries that are the big players, first look around at the other regions. Arguably North America is strong, and the United States in particular has risen from its 2008 trauma flexing its financial muscle, and recent growth indicators are positive. The 2016 presidential election will be a forum for debating how good (or how weak) the economy really is. Contrasting the general optimism in North America is Europe, which has a larger population than the United States but is struggling. An exit by Greece or any of the other weaker EU countries could further deplete Europe’s economic vitality. Rus- sia is currently in the midst of a major economic malaise, due in Join the global mover at no small part to President Vladimir Putin’s policies. www.glskorea.com Tel: +82 2 722 5577 / Fax: +82 2 722 5578 / Email: [email protected]

12 January/February 2015 • THE PORTAL IAM: Moving Forward Together AGS_PortalMag2014.indd 6 30/06/2014 02:43:53 PM Latin America is showing sluggish progress mainly because • Cambodia: a net household goods import market as it strug- of resource pricing and weak demand for its goods globally. Aus- gles to emerge from less-developed status. tralia, too, with its resource-based economy, is looking at major • Indonesia: a favorite, with a new president and abundant adjustments. Africa has some strong performers, but not enough. resources, besides being the fourth most populous nation In Asia, the three largest players are China (the number two globally. The expat count has thinned out since 2000, but a global economy), India, and Japan (number three global econo- rise in moves in is expected. my). China’s growth has moderated because of reduced demand • Laos: a developing country and small market that presents in advanced economies but it’s still in the 7 percent range. typical obstacles of corruption and bureaucracy; a small India’s economy slowed a couple years ago and it now hopes household goods market and net household goods importer. its new prime minister, Narendra Modi, can reverse this trend. • Malaysia: seeks to emulate what its neighbor, Singapore, Meanwhile, Japan’s economy has been sluggish. does best. Malaysia’s weak currency and energy industry The bright areas of Asia are the 10 ASEAN countries of prices do not help. Perceived security and corruption remain Southeast Asia. Foreign Direct Investment (FDI) is a good issues. The new business-friendly Iskandar development indicator of the strength of the moving market. A recent Ameri- project just across the causeway from Singapore, which can Chamber of Commerce study, the results of which will be encompasses three times Singapore’s land area, lends opti- covered in a future Portal article, highlights the strongest mar- mism of expat buildup. kets for household goods relocations. Regional corporate hubs • Myanmar: attracting new investment interest among Ameri- like Singapore and Hong Kong remain active and healthy for cans that is greater than for Laos despite facing the same international moving. Indonesia, the Philippines, Vietnam and sorts of problems. A net household goods importer. Myanmar have attracted new FDI, and expat moves should rise • Philippines: has enjoyed steady GDP growth the past few in those countries. Other overseas factors such as security (real years. Western-friendly and with abundant human talent. or perceived), protection of intellectual property, and tax rules Corruption and infrastucture are problems. It possibly will established by the 2010 Foreign Account Tax Compliance Act attract more FDI as the breadth of international firms grows. will also have an effect. • Singapore: a major hub and favored regional headquar- The economic outlook in the ASEAN countries hinges on ters with one of the largest expat populations. Growth has various factors specific to each: slowed down but its status as hub ensures brisk household • Brunei: exclusively energy related, with Shell Oil Company goods business in and out. being the most notable player. Oil industry woes will play • Thailand: a popular expat domicile despite recent concerns out. over stability and security. Corruption is still an obstacle. Household goods business has been hurt the past three years and a weak economy is forecast. • Vietnam: lower costs than Thailand and developed to same degree as Malaysia. Corruption, taxes and infrastructure need more work. It is still a small market for household goods.

14 January/February 2015 • THE PORTAL IAM: Moving Forward Together

Common Myths: Importing Household Goods into China

By Eva Huang, Branch Manager, Santa Fe Relocation Services—Guangzhou

hen moving to a new country with personal effects and is more than a certain amount, it cannot be cleared as a courier Whousehold goods, it is important to understand the destina- parcel but will be considered a household goods shipment. This tion country’s customs regulations to avoid the risk of confisca- means customers cannot just sit at home waiting for the courier tion or being charged additional costs or duties. China is one of to deliver their parcel; instead, they will need to prepare cus- the countries in the world with relatively strict customs regula- toms documents for the courier company in order to help clear tions. In order to protect the country’s domestic manufacturers customs. and government tax income, China customs has many restric- In many cases, the courier company will not take responsi- tions on the importation of used personal effects and household bility to advise the customer in advance of the potential risk and goods. From our years of experience, it is evident that many problem until the shipments arrives and gets stuck in customs. customers moving to China from abroad do not understand these Santa Fe has handled numerous situations from call-in clients detailed requirements. They simply believe their items are for who need assistance clearing their DHL shipment through cus- their personal use and hold no significant value and that they toms when their goods are stuck at the airport. Santa Fe is able should be able to freely bring them into China. Without proper to assist customers who are lucky enough to hold a valid work guidance, any of the following situations could occur. permit and residence permit, as we are then able to apply for their import permit and clear their shipment in about one week. Personal effects sent by express courier companies However, for less fortunate arrivals who are waiting for The myth: More cost effective and easier for small/simple ship- their immigration permits to be issued, it could take more than a ments. month for their shipment to be delivered. Airport storage fees are The reality: Unfortunately, most courier companies accept the accumulated on a daily basis, which incurs a high additional cost parcel (shipment) and send it to China without informing the to the customers. In the end, they find that sending their personal customer that if the size or the declared value of the shipment effects via courier is not as easy or as sensible as they thought.

16 January/February 2015 • THE PORTAL IAM: Moving Forward Together Sending shipments directly with a freight forwarder or shipping line The myth: Again, more cost effective and easier with fewer par- ties involved. The reality: Some customers fall into a trap of thinking that it is easier to contact a freight forwarder or shipping line directly without involving a professional international moving company. But there are pitfalls similar to when they use a courier company, and customers will not get the advice they need with respect to customs regulations and clearance requirements. Many documents in Chinese are required from both the actual shipper and his or her sponsoring company in China. These documents can be daunting for anyone not familiar with the local language or customs regulations Specifically for sea shipments, all household goods shippers must apply for an import permit only after the customer has successfully obtained his/her employment permit and residence license; otherwise, goods could be confiscated and not returned, subject to heavy fines/duties, or shipped back to the origin at the customer’s expense.

Misunderstanding of “long-term residence” requirements The myth: Foreigners with a long-term residence in China are entitled to import their household goods. However, some customers who have already stayed in China for several years on an L-visa (tourist visa) or F-visa (business visa) mistakenly believe they have met the “long-term” requirement and can import their household goods shipment. The reality: Unfortunately, these individuals do not meet the requirement. The definition of a long-term resident is one who holds a valid Chinese Public Security Bureau-approved residence permit with at least 365 days’ validity. This misunderstanding of one of the most basic customs requirements has resulted in many shipments not successfully clearing customs.

Importation of antique items from overseas The myth: Customers with antiques made and purchased overseas believe they can freely import and export these personal Magazine Ad effects in and out of China as they please because they are not Chinese antiques. The reality: In fact, sending non-Chinese antique items to China is not the issue. The real problem comes when the customers want to export their antiques out of China. China’s Antique Items Import and Export Inspection Regulations state that antique items (made before 1944) are restricted from export, and those made before 1911 are prohibited from export. This regulation applies not only to Chinese antiques but any antique that enters China from overseas. If a customer is sending any antique items in a household goods shipment, both China Customs and the China Antique In- spection Bureau must be involved so that the goods undergo special customs processing. The process involves, within six months after importation, verification of ownership; that the antique did not originally exist in China; and the customer’s right to export the antique items. Without proper knowledge of related customs Whether moving in or out, and government requirements, the customer is at risk of losing a BE FABULOUS INTER GRACE MOVERS are accustomed to International precious item. WITH YOUR CLIENTS, moving standards. Many of our customers who have moved around the world We assure you of a distinct edge PARTNER WITH US in meeting your client’s needs. tell us the same thing: Moving to China is not as easy as moving to Europe or the United States. Without a clear understanding of China Customs regulations and requirements customers could face huge monetary or physical property losses. Whenever INTER GRACE MOVERS (M) SDN. BHD (480381-H) Lot 116, Jalan Semangat, 46300 moving, especially internationally, it is highly recommended that Petaling Jaya, Selangor Darul Ehsan, Malaysia you consult an international moving company like Santa Fe A member of International Association of Movers Tel : 603-7954 4908 Fax : 603-7954 4910 (IAM) & American Moving and Storage E-mail : [email protected] Relocation Services and receive professional advice before Association (AMSA) sending a shipment. YEARS & MOVING www.intergrace.com.my

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18 January/February 2015 • THE PORTAL IAM: Moving Forward Together A Bright Outlook for Thailand

By Tiddy S. Teerawit, Managing Director, Boonma

oonma Moving & Storage, headquartered in Bangkok, Bis IAM’s oldest member in Thailand. Founder (and now chairman) Boonma Pungthong launched the company in 1964, and over the decades it has evolved into a moving and mobility solutions provider offering a broad menu of services in what is an increasingly robust regional economy. As Thailand has matured and taken its place in the world marketplace, so too has Boonma followed a natural progression from its origins as a furniture company that made items to order for its customers. “Sometimes the furniture we made was chipped when it arrived at its destination, so we began doing our own packing to ensure that it was delivered without damage,” says Managing Director Chaivudhi Pungthong. Soon the company began moving and packing goods for military clients during the Vietnam War. This progression has mirrored that of Thailand and its economy. Today, Boonma has a 200,000 square-foot facility in Bangkok and four locations in the region. Its assets include 65 trucks to transport shipments under commercial and household goods moving contracts. Today Boonma is a flexible and responsive company that can grow with the times and adapt to fluctuat- ing realities. Thailand is a fascinating country, rich in culture and wel- coming of visitors and expats from other countries. Recognizing that newcomers typically are eager to learn more about Thailand, our company, Boonma Real Mobility, provides orientation on how they can make the most of their mobility experience. Here are some nuances of our culture of which newcomers may not be aware.

Business meetings • Foreigners are expected to be punctual, but do not expect Thais to be on time. • Heavy traffic is the most common excuse for tardiness. Whenever possible, avoid scheduling meetings after 3:30pm because locals often leave their office early to get a head start on evening rush-hour traffic. • Begin initial meetings with casual conversation on such topics as your travels, the beauties of Thailand, and your counterpart’s overseas experiences.

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 19 • Avoid topics relating to politics, the royal family, and is easy accessibility to all major ports in the vicinity, including religion. Be generous in praising the country and the Thai Japan, China and India, as well as to emerging economies like people and avoid boasting about your country and yourself. Cambodia, Vietnam and Laos. These factors have resulted in • Gifts are not required for early meetings. If you wish, you the growth of some major Thai ports, including Laem Chabang, can present sample products from your company. Klong Toey and Bangkok. Thailand and other countries in the region also have an Polite conduct. In Thailand, the head is regarded as the highest extensive road network. With a road density of about 125.7 kilo- part of the body, both physically and spiritually. Conversely, the meters per thousand square kilometers, Thailand presently ranks foot is the lowest part of the body. The height of bad manners is third in the ASEAN region. With the possibility of a Trans-Asian to touch or pat a Thai on the head, to use one’s foot to point at highway connecting most countries on the Asian mainland, something, to sit with one’s feet extended or to place one’s feet Thailand could become a regional ASEAN logistics hub as it is on a table or desk. Many Thais will be too polite to comment on contiguous with countries such as Laos, Cambodia, Malaysia such behavior, but be aware that it can and does cause offense. and Myanmar. In addition, the Thai government has launched initiatives to improve the country’s road and rail infrastructure Appropriate language. The Thai words khrap (said by men) network to conform with global standards. In 2005, the govern- and kha (said by women) are a very common way of expressing ment announced a plan to invest US$45 billion in infrastructural Opportunity is everywhere. So are we. politeness in Thai. They have no exact equivalent in English. development over the next five years. UniGroup Relocation is a global mobility network with nearly These words are frequently placed at the end of both statements The growth of air transport infrastructure also has the poten- and questions in Thai. If you wish to display respect and polite- tial to place the region at a logistical advantage. The opening of 1,200 locations serving more than 180 countries across ness when speaking in Thai, sprinkle them liberally in normal the prestigious Suvarnabhumi airport in Thailand serves to boost 6 continents. Our broad range of pre-assignment, moving conversation. the region’s position in the regional airfreight market. and destination services will guide HR professionals and International logistics companies may choose to make Thai- their assignees along every step of the journey, from Appearance. Looks and appearances are important to Thai land their regional operations hub due to the country’s booming beginning to end. Experience the di erence of a common people. When meeting with Thais, dressing smartly, or at least industrial activities and excellent geographical location. Many voice, a consistent standard of quality and unsurpassed appropriately, reflects the degree of respect you hold for them. foreign automotive companies such as General Motors and local knowledge. Contact the regional o ce nearest you. Toyota have already made Thailand their regional manufacturing Geographical influences. Thailand and the region have a hub. Increasing exports of furniture and apparel industries could Americas: [email protected] unique advantage because of their geographical location. There add further momentum to the logistics sector in the region. EMEA: [email protected] Asia/Paciﬁ c: [email protected]

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20 January/February 2015 • THE PORTAL IAM: Moving Forward Together

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Access through www.IAMovers.org or http://socialcafe.iamovers.org IAM: Moving Forward Together January/February 2015 • THE PORTAL 23 India: Another Key Market for Household Goods

By Varaang Ghai, Manager—International Business Development Team, Falcon Freight Forwarders

ndia is rapidly becoming a preferred Skilled manpower is abundant here. All the world’s major economies— Idestination for business. Falcon India is booming at very high rate. With Japan, China and the United States, to Freight Forwarders has been op- IMF and World Bank endorsements of name few—are queuing for investments, erating in India for more than 18 years, India’s growth potential, there is no doubt signaling that India is a land of endless covering all sea, air and inland ports. that India is poised for a quantum leap. opportunities. We have expertise in handling personal effects, pet relocation, commercial and exhibition cargo, and project imports, from the manifest in customs to delivery at the door. We serve multinational corporations, government organizations, embassies and rising entrepreneurs. If you’re considering extending your reach to India, you should know that the Indian government and Indian customs are business friendly. Recently our government has undertaken a “Make in India” initiative designed to transform the country into a global manufacturing hub. As a result, substantial FDI (Foreign Direct Investment) is coming into India. In the logistics business, distribution remains the biggest challenge, but we are witnessing day-to-day improvement that bodes well for the future.

24 January/February 2015 • THE PORTAL IAM: Moving Forward Together C

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Southeast Asia: What’s in It for You?

By Patrick White CRP, SGMS, Chief Executive Officer, Asia Santa Fe Relocation Services

n recent decades, economic and social developments in Asia have led to our combination of green-field openings and acqui- Iand the Pacific Rim region have drawn the attention of multi- sitions. Depending upon the difficulties and opportunities of a national companies that see opportunities for growth. This has given location, we determine the best way to enter the market- meant an increase in the expat population and a need for destina- place. tion services, as well as cultural training for assignees. Santa As the markets develop, and the FDI (Foreign Direct Fe began business in Hong Kong in 1980 focused on interna- Investment) increases, we have seen an exponential increase tional moving services and grew quickly within Hong Kong. As in the need for destination services. The initial cost for foreign the doors to China were opening Santa Fe seized the opportunity companies to open and operate in these diverse locations is by opening offices in China and establishing joint venture operations. We also established a presence in Singapore and Thailand and, over ensuing years, in Japan, Malaysia, Indonesia, the Phil- “The political landscape can still at ippines, Korea, Taiwan, Vietnam, India, Mongolia and Myanmar, times be quite volatile, and performing as well as in the Middle East, Australia and South Africa. due diligence—including proper and It is important to note that much of our growth was prompt- complete investigation of the legal ed by our customers’ needs, as organizations grew and expanded aspects of operating a company—is of their footprint. Asia is well known for its cultural and linguistic vital importance for any company that diversity, multiple religions and societies, which makes it an aspires to make its mark in that region.” exciting and challenging region to operate in successfully. Over —Patrick White the years we have gained experience in multiple countries and navigated not only diverse cultures, but also many societal and economic changes. high; therefore, any support for relocating employees to ensure The political landscape can still at times be quite volatile, they settle and are productive quickly will ultimately contrib- and performing due diligence—including proper and complete ute to their success. It is critical that our clients are compliant investigation of the legal aspects of operating a company—is of with immigration requirements, which can be complex in many vital importance for any company that aspires to make its mark Asian locations. Having a service partner with expertise in this in that region. Moreover, ensuring that you have the right people constantly changing environment is essential. To help meet the in place who are able to learn, adapt and deal with the local needs and expectations of our clients we expanded our service customs, traditions and requirements, is critical. Each location menu to include destination services, thus gaining their loyalty has its challenges, both initially and ongoing. All of these factors and developing a true “partnership of success.”

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 27 Expanding our menu of services made sense for our business model. Whether this is the right approach for other compa- A Brief Overview of Asian Markets nies will depend on a number factors including customer needs, experience and expertise, and long-term business aspirations. • China. This much-discussed economy has been on In our case, we have a robust “talent management” system a historic growth curve for more than two decades. in place to identify talent within our organization and provide the The question many ask now is whether China will be training and opportunities required for them to be successful. We able to maintain double-digit growth in the coming ensure that our employees have the right talent, expertise, cul- years. This is a complex market in which to operate; tural understanding, global mindset and flexibility to take on the therefore, having knowledgeable, experienced and challenges of a new location. Understanding the culture within trustworthy staff is key to success. It is also a large each unique market is of paramount importance to the success of and diverse country where differences can be signifi- any enterprise; lack of such understanding will potentially lead cant from one city or province to another. to the failure of the business. • Hong Kong. This is a mature market with modest It is important to note that the term culture is a broad one GDP growth rates projected. Once the gateway encompassing customs, language and much more. In the context to China, Hong Kong’s role and importance have of our industry we need to understand the culture of our custom- evolved over the past 10–15 years. It is consistently ers, suppliers and the government authorities. In many markets among the top contenders for the best places to do within Asia, relocation and moving is a relatively new concept, business and also is one of the most costly places to so there are multi-levels of challenges and hurdles to opening do business. and operating our business. • Indonesia. Recent presidential elections went Conducting thorough research, asking questions and listen- smoothly, as did the transfer of power. These are ing are vital to understanding the culture of a new market. Keep- important and positive signs for this large country. In- ing an open mind and staying flexible and adaptive are critical to donesia is well positioned for further positive growth success. Following on from previous comments having the right in the coming years. However, running a business talent in place is of utmost importance. there is no easy task. The importance of having good The Asia region has experienced solid economic growth experienced advisors cannot be overstated. over the past 25 years. It is expected the growth will continue • India. The 2014 residential elections have resulted in within the region, but as these economies mature the rate of a wave of positive sentiment about the future of the growth will likely slow. We are seeing a slowdown in the China Indian economy. Some are expecting the economy economy from double digits to 7 to 7.5 percent range and expect to achieve substantial growth and to potentially rival this will be the new norm going forward. China in the not-too-distant future. India is a large There are still emerging markets that will experience higher and diverse country with a high degree of bureau- growth rates if all goes well. Myanmar, Mongolia, Sri Lanka, cracy that requires expertise to navigate. Cambodia, and Laos are all relatively untouched. As we see • Japan. The deflationary environment in Japan con- companies looking to expand their footprint, we will be fully tinues and remains a challenge to the Abe admin- prepared to support their growth, with our growth and expan- istration. The government is making every effort to sion. reignite the economy through a variety of stimulus That said, high economic growth rates do not always lead measures without success. to a significant improvement in relocation activity. There must • Malaysia. Malaysia is a mature economy growing be a business-friendly environment where foreign direct invest- at a steady pace with further growth opportunities ment is growing; with that, we will likely see relocation activity ahead. It is a fairly straightforward place to run a increase. business, but like most other countries in the region, Corporate customers are constantly looking at ways to having experienced and knowledgeable local staff is reduce their spend on relocation and moving expenses so their important. • Myanmar. This emerging market is a hot topic in the region. Unfortunately, expectations may be somewhat high as the country begins to open to the outside. The road to economic development will be long and challenging. Operating a company in this market requires patience and time. • Mongolia. This landlocked nation of just over 3 million has an abundance of natural resources bur- ied beneath its plains and rolling hills. Taking full advantage of that potential seems to be a challenge, as foreign direct investment has taken a hard hit over the past few years. Foreign companies have not felt that the environment is conducive to significant investment.

28 January/February 2015 • THE PORTAL IAM: Moving Forward Together capital investments can be used for growth. This has been a trend • Philippines. While the country is seemingly ravaged for some time now and we fully expect it will continue for the by storms on a frequent basis the economy seems forseeable future. The challenge for our industry is to understand to be weathering these challenges rather well. A the needs of our customers and adjust our services to support relatively stable political environment, coupled them. Knowing and understanding the “next” service opportuni- with its establishment as a call center leader, has ty or the “next” location opportunity is vital to both our success nurtured the Philippine economy over the past few and our customers’ success. years. The outlook for future economic growth appears fairly positive. Patrick White is a representative for Eastern & Southeastern • Singapore. Singapore has done a marvelous job of Asia (Region 3) on IAM’s Core Members Management Board. transforming and reinventing this small nation to having strong regional influence and beyond. This country is one of the favored locations for multi- Editor’s note: The objectives of the Core Members national headquarters in the region. The economy Management Board include facilitating dissemination of continues to hum along nicely, but rapidly rising information of general interest and benefit to IAM mem- costs pose a possible threat for the future. It’s a bers. There are two CMMB members in each of seven fairly easy place to operate a business. regions, and they are tasked with advising and assisting • Taiwan. Taiwan is a mature economy with moder- the Core Members Representative and Representative at ate economic growth. The strengthening of ties with Large on all pertinent matters related to their respective the mainland has been very positive for Taiwan regions and the IAM member companies located there. businesses and it looks like the trend will continue. • Thailand. A coup d’état would normally have a devastating impact on an economy, but not in Thailand. In fact, many believe the coup was exactly what was needed to reduce tensions. The Thai economy continues to grow at a moderate rate despite the coup, but there is consensus that the country will be better off if a stable government is in place. Thailand remains a relatively low-cost place to operate. • Vietnam. Once the darling of Southeast Asia, Vietnam’s economy has suffered in recent years. It is hoped the government will be able to turn things around for this wonderful country. Operating a business in Vietnam has its challenges, so having expert advisors is important. —Patrick White

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 29 Preparing the Way in Southeast Asia

By Aakanksha Bhargava, President & CEO, PM Relocations

he Southeast Asia region has seen ex- Tplosive growth in the past five years. As the world welcomes in the new year, the moving industry in this part of the world is planning to increase its growth “As many corporations flood in, so do opportuni- prospect and emerge as an organized ties to move with them. ... Almost two-thirds of our sector. The industry can expect intense moves in the last year consisted of handling destina- competition between hundreds of small tion services for international companies; that is expected to increase in 2015.” setups who call themselves packers and — Aakanksha Bhargava movers and the companies who follow standardized norms. Previously, just a handful of firms operated in India, but now the indica- tions of recovery in the Indian economy suggest a promising future. The country’s taking place in the peak months of March Overseas companies seeking a GDP advanced faster than expected, to a until September. foothold in India are struggling with a 5.7 percent in the second quarter of 2014, In its 30-year history, PM Relo- growing demand for professionals who up from the 4.6 percent expansion report- cations has capitalized on the major are talented and skilled. Talent is in short ed in the previous quarter, according to changes that have taken place in the supply in a variety of industries in this the Ministry of Statistics and Programme Indian relocation industry. For example, region, so the influx of foreign workers Implementation (MOSPI) India. we were the first relocation company in in the country will increase significantly. Under the leadership of Prime Minis- India to offer complete relocation assis- Relocation companies wanting to succeed ter Narendra Modi, the country is seeing tance under one roof, contributing to our in this area will need an established base a slow yet steady increase in develop- own significant growth to a dozen offices to cater to the large number of people ment. The promising growth seen in past and more than 400 employees throughout relocating to India. A dynamic country, months can be seen as a positive indicator India. Indeed, almost two-thirds of our India has many regions, ethnic groups, for the industry. As many corporations moves in the last year consisted of han- and languages. Hence moving companies flood in, so do opportunities to move dling destination services for internation- need to localize and customize their ser- with them. Today, there are more foreign al companies; that is expected to increase vices based on a thorough understanding workers willing to relocate to India than in 2015 in light of the current scenario. of the changing demographics and other ever. According to our PM Reloca- It is also anticipated that interstate and particulars in the country. Moverover, tions database, 2014 has been the intercity moves will further expand in businesses in this region are expected to strongest year so far in terms of inbound the coming months, creating crowding in flourish exponentially, so the bottom line relocation, with more than half the moves most of the major metropolitan areas. is that the moving industry will be also be a desirable sector in which to work.

New Region 6 Representative Named Aakanksha Bhargava is a representative for Eastern & Southeastern Asia (Region eather Engel, president of True 3) on IAM’s Core Members Management HNorth Relocation, LLC, has Board. been appointed to the Core Members Management Board. She succeeds Ed- ward Wickman of Wickman Worldwide Is Your Contact Services, Inc., who recently retired Heather from the CMMB. She will serve along- Engel Information Current? side Arthur Drewry, Taylor Interna- tional, as a Representative for Region Update your Membership 6, North America. Directory listing at any time Engel, who has more than 20 years by sending an in the industry, has held various volun- e-mail to teer positions with IAM. She helped to served as the first president of the Alan [email protected] create the Association’s young profes- F. Wohlstetter Scholarship Fund Board. sionals group and was its vice chair In 2013 she was inducted into the IAM from 2000 to 2004. Since 2004, she has Hall of Honor.

30 January/February 2015 • THE PORTAL IAM: Moving Forward Together The Portal Adv2.pdf 1 16/08/2013 10:33 AM

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Building upon a Strong Foundation

By Albert Perianayagam

was born and raised and in the Malaysian capital of Kuala I Lumpur (also known as KL) in the Klang Valley, which is the political, economic and business hub of Malaysia. My wife, Caroline, and I have four lovely children under 11 who are the joy of our lives. As is typical in Asia, we are also a part of a close extended family. I had no previous in experience in the moving industry when I joined Felix Relocations almost 12 years ago to work with my Albert Perianayagam father, David Perianayagam, at the company he had founded in Director, Felix the 1980s. At the time I was already operating a successful IT Relocations (M) Sdn Bhd business, so I was initially reluctant to join the company, but he Eastern & Southeast Asia and my family persuaded me do so. I started at the bottom and Representative, IAM-YP did everything—driving, packing, taking the knocks and learn- Management Board ing the hard way—and slowly proved myself. Within five years, in 2007, my father relinquished full control of the company to Indeed, my mantra is “Set goals, stick to them, and work me. hard to make them a reality.” This is one of my main principles to achieving success. Responsibility, self-discipline and drive are key to attaining goals. I believe that we should constantly IAM-YP Member Profile challenge and raise the bar for ourselves, and aim high to take our goals to the next level. At that time, we were not in the best of business health. If I succeed in instilling this philosophy within my I had a great deal of work to do in order to turn the business organization I will have taken a big step to achieve one of my around. I restructured the organization into a private limited cherished goals—namely, to remold the business so that it will company, and invested in building the Felix brand and image. be able to function with or without me. As a leader, I want to We brought in professional staff with specific skills to meet our be consistent and strong. I realize that the company comprises business needs and challenges. different cultures, history and ideology; therefore, it is my duty In the last seven years Felix Relocations has grown from to ensure that all these are supported in accordance with the a local moving company with a narrow customer base into an mission and vision of the company. international moving company, with offices in three countries: I joined IAM-YP in 2008 in Hawaii. That experience gave Malaysia, Singapore and Indonesia. Our international business me a different perspective as to running a business. I learned network has grown considerably with our membership and par- that this industry is very personalized and tough in terms of ticipation in IAM. I have been directly involved in building the managing and dealing with many different people. I understood company’s international network, and have immensely enjoyed that as young leaders we need to maintain balance and be meeting, learning and sharing experiences and business opportu- patient. Rewards do not come overnight. I realized that that nities with our multicultural moving community. young leaders need to create value for their customers and try The immediate challenge now is that the company has their very best to deliver whatever is required. They need to reached a stage where its further growth and strength will move up, push themselves, change the way they think and buck depend on the skills and initiative of the collective staff rather the trend when necessary. than individuals. I have attempted to provide our employees I would like to see Felix as a recognized brand one day— the empowerment, ownership and responsibility they need to an Asian powerhouse. Many IAM member companies have make educated decisions, and I am available to assist them when endured for many generations. I really respect this tremendous needed. Young leaders should understand that giving power to achievement by the owners, who must have overcome great their employees is important in order to drive and motivate them difficulties to establish a lasting legacy. It is something I will to achieve the goals they set. strive to emulate, and when I pass the baton to my children I hope they will do the same.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 33 SCHOLASTIC ASSISTANCE PROGRAM CONTRIBUTORS

The Alan F. Wohlstetter Scholarship Fund is the cornerstone of the IAM Scholastic Assistance Program, which is aimed at promoting and supporting individuals in higher education related to the areas of transportation and logistics. Donations (by major annual giving levels) to the Fund received during the last 12 months are as follows:

Platinum ($5,000 or more) Silver ($1,000–$2,499) *"B" Transfer, Inc. AARE Logistics, LLC Aloha Worldwide Forwarders, Inc. (in memory of George W. Pasha III) (in memory of Approved Forwarders, Inc. R.D. Simmons & Associates, Inc. Ken Garrison and Chuck Fuller) (in memory of Richard Dewitt) Richard and Judith Curry Deseret Forwarding International Atlas World Group (in memory of Cal Stein) Dewitt Companies Classic Forwarding, Inc. Royal Alaskan Movers, LLC (in memory of Richard Dewitt) Coleman World Group (in memory of Richard Dewitt) National Forwarding Co., Inc. Customs Movers Services Total Military Management, Inc. Orlando World Centre Executive Moving Systems Inc. Foremost Forwarders, Inc. In Kind or Other Gold ($2,500–$4,999) Gateways International, Inc. A&W Transportation Services, Inc. Cartwright International Gridiron Forwarding Co., Inc. Ace Relocation Systems Van Lines, Inc. Jet Forwarding, Inc. Albert Moving & Storage Crown Worldwide Holdings (in memory of George Pasha III) *Alliance Relocation Services (in memory of Jim Thompson Sr.) Morrissette Family Foundation Anonymous Crystal Forwarding, Inc. Pac Global Insurance Brokerage California Multimodal LLC Daycos, Inc. *Security International Canal Movers & Logistics Executive Relocation Southwest Port Services, Inc. *Claims Adjustment Technology, LLC International, Inc. Stevens Forwarders, Inc. Customs Clearance International, Inc. Paxton International The Pasha Group Darwish Logistics Republic Moving and Trans-Atlantic American De La Fuente International Movers Storage Company Flag Liners Operators Econocaribe Roiatti Srl, Italy True North Relocation, LLC Euro-Asia-US International (in memory of Victory Van International Services, Inc. Alessio Prosdocimo) Westpac International, Inc. Graebel Movers International, Inc. Royal Hawaiian Movers, Inc. M.I.D. Moving & Storage, Inc. Tri Star Freight Systens, Inc. Bronze ($500–$999) Suddath Government Services Affiliated Transportation Systems, Inc. Suddath International *Terry R. Head True North Relocation, LLC Twin Oaks Moving Co., Inc.

*Denotes contributions made since the previous issue of The Portal was published. Alan F. Wohlstetter Scholarship Fund 5904 Richmond Highway, Suite 404 • Alexandria, VA 22303 • Phone: (703) 317-9950 • Fax: (703) 317-9960 The Board of Directors of the Alan F. Wohlstetter Scholarship Fund urges you to consider a contribution or donation to the Scholarship Fund as part of your year-end tax strategy or as you formulate your company budget. Please advise your employees that scholarships are available to qualified candidates of any IAM company worldwide. For further information, visit www.IAMovers.org > Affiliate Groups. Deadline: May 1.

34 January/February 2015 • THE PORTAL IAM: Moving Forward Together Going to University? Apply to IAM for tuition assistance anywhere in the world!

Scholarship applications are now being accepted from qualified individuals enrolled at an accredited college or university worldwide. The Alan F. Wohlstetter Scholarship Fund awards scholarships to assist the employees of IAM member companies and their dependents with college tuition. This benefit is also available to Student Members of IAM. The deadline for submitting applications is May 1. Supporting documents are required, so start early. All application materials must be submitted together. The AFWSF board selects recipients based on the merit of each applicant. For more information on eligibility, requirements, and application instructions, go to www.IAMovers.org click on Affiliate Groups Mentor Match is an online networking and career development tool aimed at helping employees of all ages and at all levels grow professionally through mentoring relationships with other IAM members.

Become a Mentor: Share your particular learning, experience and perspective on the industry to help others expand their knowledge and reach their professional goals.

Become a Protégé: Improve your skills and competency, and learn new strategies and techniques that are relevant to growth in your area of interest.

Special Features of the IAM Mentor Match • Create a unique profile online detailing professional skills or expertise you could share as a mentor or benefit from as a protégé. • Choose preferences such language, geographical region, and how you’d like to connect – online, email, phone, or in person. • Search the database to find mentors or protégés that most closely match your criteria. • Participate with others in discussion forums on mentoring topics, and find helpful mentoring resources online. • Help improve the program by providing confidential feedback through a Mentor Match survey.

Visit the IAM Social Café for more information socialcafe.iamovers.org/aboutmentormatch

(For36 aJanuary/February Social Café 2015login, • THEemail PORTAL [email protected]) IAM: Moving Forward Together Meet the Mentor: Steve Lewis

teve Lewis hails from Cardiff, South SWales, and has lived in Asia for more than 24 years. An 18-year veteran in the moving and relocation industry, he has worked in Beijing, Shanghai and Steve Lewis, Guangzhou in China and Kuala Lumpur a mentor in Malaysia, and now is based in Hong in IAM’s Kong. He is currently the managing program, benefited director for UniGroup Relocation from having a in the Asia-Pacific region. Credentialed mentor in his as a Global Mobility Specialist (GMS) own career. certified by ERC and a certified Cultural Intelligence (CQ) trainer, he is part of the FIDI International Academy Training Moreover, he benefited from having a mentor during his own career. “A main Mentor Match lesson imparted to me was to believe in myself,” he says, “and it’s given me Household goods & Profile great results. As a mentor, I hope to create road maps for protégés to find Fine art Quality Team, who provide instruction for the success in their chosen endeavors. To removals industry. He also serves as the me, I think programs like Mentor Match International president of the Forum Expat Manage- are very important, as talent acquisition Movers ment (FEM) Hong Kong chapter. Steve is becoming a real challenge. Ways was nominated Global Mobility Profes- to identify candidates with the exact sional of the Year for the FEM EMMA credentials and experience we need do Awards in 2012 and 2013. not currently exist, so they need to be This background makes Lewis an ex- developed.” cellent resource for IAM’s Mentor Match When not at his desk or on a plane program. He has always found it reward- he enjoys watching rugby, a sport he ing during his industry career to have played for more than 30 years, or hiking opportunities to interact with people who the many trails Hong Kong has to offer. work for a range of corporations in many He recently became involved in sailing different types of industries and from an and is now embarked on training courses array of different countries. to allow him to develop in to a competent yachtsman.

Become a Mentor or Protégé AM Mentor Match provides an • Enhance your leader- Iopportunity for moving, relocation, ship and manage- Your reliable partner forwarding and logistics industry pro- ment skills. fessionals around the world to connect • Give back to the in Israel and gain experience through relation- industry. ships to help achieve their professional • Share skills and development goals. knowledge and help others with We’re currently recruiting partici- their personal and professional pants who want to elevate the compe- goals. tence, professionalism and success of • Build a long lasting personal and moving, relocation, forwarding and professional relationship. logistics industry professionals through • Gain exposure to diverse perspec- [email protected] positive mentoring relationships. There tives and experiences. www.univers-transit.co.il is no cost for participation in the pro- To learn more about the program gram; however, you must be a member and to enroll as a mentor or protégé in good standing. visit www.IAMovers.org > Affiliated Participation in the program can Groups > Mentor Match. help you to:

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38 January/February 2015 • THE PORTAL IAM: Moving Forward Together PORTAL TO ASIA

Working Smart to Resolve Communications Conundrums

By Rob Faraone, IAM Regional Relations Liaison—Asia

hose in international business have experienced the e-mail • Outside North America, shipment weight is not as important Tconundrum. You think your e-mail question or answer is as shipment volume. Understand that truck scales are not clear, but the response is vague, irrelevant, or—worse—not even common in Asia and therefore shipment weights are often a reply. It’s so frustrating. Here are some pointers for big-book- implied (e.g., airline volumetric weight). ing Westerners who are communicating with other regions. • Illustrate your points with photos, screen shots, arrows or highlights. You can embed these in the e-mail using HTML Timing is critical rather than plain text mode. Attachments are fine, but always Need an answer fast, or trying to coordinate a problem ship- label them. ment? With today’s computer and smartphone technology, • If the communication is not proceeding as well as you want, there’s no excuse for awakening someone a half-planet away be sure that the key points or questions are highlighted. You with a 2 a.m. call, or anxiously awaiting a reply when it’s the can politely but clearly resend your e-mail or add a flag and weekend in the overseas office. Bookmark www.worldtimeserv- something like “second request.” You can also cc a supervi- er.com on your computer or device and you’ll never embarrass sor or directly escalate the matter to more senior person. yourself—or awaken a sleeping agent—again. • Always be respectful and allow the other side, even if guilty Working hours differ in various countries. Some workweeks of some error, to save face. A wise person does not burn are five and a half or even six days. Luckily, most agents post bridges. their working hours on their websites. Weekends in Saudi Arabia • We all understand the importance of customer perceptions. and Kuwait often start Thursday afternoon with work resuming You can emphasize customer impact to support a position in Saturday, whereas much of the Gulf adopts a Friday–Saturday your e-mail. weekend. The Muslim world’s Eid, China’s National Week, the • “ASAP” conveys intent but not commitment. Respectfully Chinese New Year, and Holy Week in the Philippines often ex- ask for and volunteer deadlines (e.g., “no later than”). tend before and after the official holiday period and affect port/ airport activities and customs. Check out www.timeanddate. com/holidays or the smartphone World Holiday calendar app.

Making e-mails more effective The notions of service, inconvenience and urgency can vary by culture, and e-mails typically reflect this. Your e-mails should anticipate these differences. When you’re in a hurry and juggling several things at once, it’s all too easy to hit Send in haste, only to realize later that your message content or its tone wasn’t quite what you intended. To be more effective consider these points: • Use or include the business e-mail domain for business- related communications rather than Yahoo or Gmail. • First names are fine but name protocols differ: Lee Kuan Yew is “Mr. Lee.” When in doubt simply write “Attention: [full name]” to start your e-mail. • Adopt a friendly but businesslike tone: “Good day” and “Regards” rather than “Hi” and “Bye.” • Remove inappropriate or irrelevant content from the e-mail string. Ensure that the right persons appear on in the To and cc fields, and use the Reply All button sparingly. • Be clear what you asking for or responding to at the start of your message. Use simple English and avoid sports refer- ences or colloquialisms. Remember that it may confuse others to whom your message may be passed. • North American geography is vast. Overseas readers may confuse Washington State with Washington, DC, or not know there are Portlands on opposite ends of the continent, in Oregon and Maine. Be specific to prevent misunderstand- ings. IAM: Moving Forward Together January/February 2015 • THE PORTAL 39 • The Microsoft Outlook Read Receipt and Delivery Receipt functions are most effective when used sparingly. Otherwise USA INTERNATIONAL MOVERS they are merely irritating. New York | Philadelphia | Houston | Los Angeles | Miami • Cultural and language differences can blur meanings. P 215-957-9701 | F 215-957-9702 | [email protected] Vagueness could reflect the writer’s language limits, or his www.CONTOUR-USA.com own uncertainty or unfamiliarity with the topic. It could also be deliberately evasive for any number of reasons. There can be a predisposition against being too direct, conveying negative information, going beyond one’s authority, or ap- pearing uncooperative. • Sometimes, an actual low-tech, live conversation or a short text message to a mobile phone can help.

Making e-mails more efficient • Change the subject line to fit the key issue or topic. Use a new e-mail for new topic. • Be clear as to when you expect a reply and specify that in the subject line or via flag with time set. • Specify “Second Request” in subject line as appropriate. • Begin your e-mail with the main point, answer or assertion. Don’t expect readers to scroll down to find it. • Reference numbers, such as those on invoices or other documents, are a fact of life. Cite the recipient’s number and yours if it helps. • Whenever possible, number your questions and replies. • Keep paragraphs small and use bullet points rather than dense text to make your message easier to read. • Keep in mind that abbreviations, acronyms and terminology can confuse your recipient. • Avoid sending zip files or attachments exceeding 5MB. Sys- tems vary, but some divert attachment-heavy e-mails to junk mail or hold them at the destination server. Learn how to downsize photo files before you attach them. You can send multiple e-mails for multiple attachments or use a cloud • The United States basically stands alone in adhering to Eng- resource such as Dropbox. lish measures and weight-based charges. Faster responses • Use screen shots, graphics or links to help make your point. may result if Americans would apply metrics rather than It’s really true that a picture is worth a thousand words. weight-basing its charges. Also, try to avoid abbreviations • When responding to an e-mail that lacks enumerated points, unless you are certain they will be understood. highlight and insert your response in a different font or • Establish a formal e-mail signature that includes your name, color, ideally preceded with “[your name] Reply.” title, company, contact details and Web address.

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40 January/February 2015 • THE PORTAL IAM: Moving Forward Together SECURITY

Flags of Convenience Pose New Danger With “Floating Armories”

By Patrick Burnson

new threat posed by “flags of convenience” vessels surfaced more alarming is the fact that none of the vessels used as floating Arecently with news that floating armories—ships carry- armories have been purpose-built for this utility. Instead, they ing military weapons and ammunition—are proliferating at an are adapted craft. As a consequence, ships may not have even the alarming rate. most minimal standards in place for secure storage of its deadly According to Omega Research Foundation, a UK-based cargo. think tank, at least a third of the 33 vessels recently discovered The report concludes that absent any agency governance, sail under the flag of landlocked and blacklisted Mongolia. Re- arms dealers will continue to exploit rogue nations to provide searchers say the ships are operating in international waters with cover for these unclassified cargo ships. a “worrying lack” of regulation, adding that they could pose a —SOURCE: This Week in Supply Chain threat to regional peace and stability. With no oversight by the International Maritime Organiza- tion, or any presence on the national registries, it appears likely What’s New? that more vessels will be “flagged out” to nations blacklisted for low maritime safety compliance. Send your announcements, articles, and news to It is somewhat ironic, say analysts, that the armories were set up to supply private security guards employed to protect [email protected] shipping from pirates, particularly off the East African coast. AND But without any oversight, there now exists an urgent need for [email protected] an international agreement to set minimum standards. Even

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The Pasha Group Announces Agreement to Acquire Horizon’s Hawaii Business

n November The Pasha Group, a family-owned global for containers, refrigerated containers, and a variety of roll- on/ Ilogistics and transportation company, announced an agreement roll-off cargoes. to acquire the Hawaii trade-lane business of Horizon Lines, “Since Pasha entered the Hawaii transportation circuit Inc., a Jones Act container shipping and integrated logistics nearly 10 years ago, we have elevated the quality of customer company, for approximately $141.5 million. The transaction will service,” said George Pasha IV, President and CEO. “With greatly expand and complement Pasha’s current offerings for this acquisition, we will supplement that service and provide an shipping between the mainland United States and Hawaii. improved, more competitive offering on the Hawaii trade lane.” Under the terms of the agreement, Pasha will acquire “First and foremost, Pasha is a full-service transportation certain subsidiaries of Horizon constituting substantially all of company,” Pasha added, “and as such our primary goal is to Horizon’s Hawaii trade-lane business, including four Jones Act enrich the transportation services available to our customers. A container ships. Immediately following Pasha’s acquisition of decade ago, we introduced the first pure car/truck carrier for the Horizon’s Hawaii trade-lane business, Horizon will be acquired Hawaii-Mainland trade lane, the Jean Anne, in response to cus- by Matson pursuant to a merger. The transaction is expected to tomers’ needs. We now look forward to providing Pasha-quality close in 2015, subject to regulatory approval, satisfaction of the service for even more of the people of Hawaii.” closing conditions to the merger of Horizon and Matson and Pasha noted that environmental responsibility and steward- other customary closing conditions. ship will continue to be a major part of Pasha’s culture and ves- In becoming part of Pasha, Horizon’s Hawaii business sel operations with the addition and improvements to Horizon’s will operate alongside Pasha’s existing operations. With these ships. The company will also stay actively involved with local additional vessels, Pasha will provide customers with a wider of- charities and organizations in the communities it serves. “We are fering of high quality, scheduled shipping and logistics services excited to welcome Horizon into our ‘ohana,” he said.

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 43 Asia, China Business Drives Hapag-Lloyd Post-Merger Plans with CSAV

By Manik Mehta

ollowing its merger with the Chilean company Compania 600 million consumers that would attract shippers and shipping FSud Americana de Vapores (CSAV), catapulting Hamburg- lines,” he said. based Hapag-Lloyd to the rank of the world’s fourth largest “The creation of the AEC will further boost the intra-ASE- container shipping company, Hapag-Lloyd is hoping that Asia AN and intra-Asian trade. Indeed, we are upbeat not only about and, particularly China, will provide a strong impetus to its busi- the AEC but the entire Asian continent,” said Jansen, adding ness. Latin America is another attractive market for the company that Hapag-Lloyd had a strong presence in the ASEAN region, whose position in that region is further strengthened as a result and maintained offices in Kuala Lumpur and Singapore. Hapag- of the “huge synergies” from the merger. Lloyd even operates container vessels named after a number of In a recent interview with the American Journal of Trans- Asian cities, including the Kuala Lumpur Express, Singapore portation in New York, Rolf Habben Jansen, Hapag-Lloyd’s Express, Shanghai Express, and others. While underscoring the chief executive, averred that the merger would strengthen the importance of Asia as a growth region, Jansen singled out China company’s operations in Latin America, besides augmenting and India as two markets inherent with strong growth potential. its services in China traffic with Asia and even beyond. Hapag- “I am a big believer in the power of China, which has done Lloyd was expecting greater shipping interaction in the emerging some impressive things and which will continue to grow. Al- markets, particularly in the intra-Asia and Africa trade, though it though we are underrepresented in India, we see good potential would continue with its past concentration on the markets of the in India and are interested in that market as well,” Jansen said. developed countries. Commenting on the port congestion at Asian ports, Jansen Jansen also spoke of the opportunities emanating from the expected the situation in Asia to ease in 2015 following infra- creation of the ASEAN Economic Community (AEC), which structure expansion and modernization “after some congestion will be formed in 2015. “The creation of the ASEAN Economic this year (2014).” Singapore and Hong Kong still posed some Community is being viewed positively by the world’s shipping difficulties because of traffic and other reasons. companies which envisage a larger, more integrated market of —SOURCE: American Journal of Transportation

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By Greg Knowler

he congestion that hit Asia hard in 2014 took many ports by Tsurprise, and as 2015 begins there is no sense that terminal operators will find solutions soon to lengthy delays and produc- tivity shortfalls. Manila was the first port to grind to a halt when an ill- considered daytime truck ban to clear the city’s congested streets last February left containers stacked up at the port. A year later, vessel arrival delays are still averaging six days. With no peak season for several years, strong export volumes from China spread the congestion around the region, affecting the ports of Incheon, South Korea; Shanghai; Hong Kong; Jakarta, Indonesia; Cat Lai, Vietnam; and Nhava Sheva, India. Just as in North America, part of the problem at the big gateways is that larger ships bring in more containers, create volume surges and need to stay longer. Other issues include dense fog in Korea and northern China that brings shipping to a standstill, or monsoon rain and regular typhoons in the Philippines. “ It’s all about ME ” But another culprit is poor terminal design. Ports such as Keelung in Malaysia, Incheon, Cat Lai and Hong Kong have limited space and can’t cope efficiently with increasing volumes. Cat Lai is in the middle of Ho Chi Minh City, and the port of Manila is in the center of the Philippine capital city. Almost half the container vessels arriving at the ports of Ho Chi Minh City, Manila and Nhava Sheva between October 15 and November 15 were delayed by more than 12 hours, and one- third of the arriving ships faced delays of more than 24 hours, supply chain software provider CargoSmart found in a Decem- ber study. Apart from disrupting schedules and frustrating shippers, port congestion in Asia has significant financial consequences for shipping lines in the intra-Asia trade. The carriers are chartering feeder ships more frequently and for shorter periods in order to maintain weekly schedules. With ships chronically delayed in port or awaiting berth space, the extra temporary tonnage helped plug gaps in carriers’ rotations, allowing them to fulfill weekly departure obligations to customers through late 2014. Complete Move Solutions “The container volumes are strong in intra-Asia, but we are In & Out of Singapore having to spend more money on schedule recovery than before,” said Robert Sallons, managing director of Cheng Lie Navigation. Please ring us on 65 6534 7345, email “On long-haul Asia-Europe services, carriers can recover sched- [email protected] or visit ules between ports, but that cannot be done in Asia, where the www.sirmove.com for more information transit times are so much shorter. So we have to increase speed or slide services.” Hong Kong experienced critical congestion levels at its International & Kwai Tsing container terminals during the summer-fall peak sea- Domestic Moving son, but the reasons behind the bottlenecks were different from Transit Insurance & the issues facing the ports in Southeast Asia. Storage As a transshipment hub, increasingly larger ships staying MOVEPrep™ in port longer and generating greater volumes for loading and MOVEConcierge™ discharge are creating surges in containers that the terminals are MOVEButler™ struggling to cope with. In addition to the extra volumes, the SIR Move Services MOVEDetox™ new alliance structures are making the handling of larger ships MOVEPet™ more complex, driving up the number of inter-terminal truck WORLDWIDE MOVING IAM: Moving Forward Together January/February 2015 • THE PORTAL 47 moves to get cargo to feeder vessels or non-alliance members, and eroding port efficiency. The ports are frantically looking for congestion-alleviating measures, but it won’t be a easy. Even if Manila finally clears the bottleneck of boxes during the low season, for example, there is no such solution for some of the worst traffic jams in Asia, through which the trucks must pass to reach the port. Vietnamese ports are in a bizarre situation. Of the seven terminals at Cai Mep, south of Ho Chi Minh City, only three have any customers, and its terminal utilization is a dismal 25 percent. Yet Cat Lai terminal is close to Ho Chi Minh City and is battling congestion because it’s closer to the hinterland and more attractive to cost-conscious shippers. In Indonesia, container terminals’ problems are the opposite of those in Vietnam: There aren’t enough dedicated container facilities and terminal berths to efficiently handle increasing volumes moving through Jakarta. —SOURCE: joc.com

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48 January/February 2015 • THE PORTAL IAM: Moving Forward Together

BUSINESS & ECONOMIC NEWS

World Bank Sees Slower Track for Global Trade Engine

lobal trade should expand more slowly over the next decade cially reliant on imports compared to other economic drivers like Gthan it did in the 30 years before the financial crisis, the consumption and government spending. But deeper factors have World Bank said, citing forecasts for slower economic growth also tamped down trade expansion. China’s reduction of trade and longer-term shifts in trade patterns. barriers and the fragmentation of production into global supply For the three decades leading up to the global financial crisis chains boosted trade at the end of the last century, factors that of 2007-2009, trade had expanded at a steady clip of about 7 per- would be hard to replicate now. cent a year. But trade growth levels have fallen to about half that Countries like the United States and China are also making for the past two years, and should rise only to about 5 percent more inputs for final products closer to home, the economists over the medium-term, four World Bank economists said. wrote, noting, “Global trade is growing more slowly not only International trade helped the global economy tide over because world income growth is lower, but also because trade rough spots in the two decades before the financial crisis, when has become less responsive to income growth.” it grew nearly twice as fast as economic output. But recent data Policymakers are hoping far-reaching regional and global shows the trade engine is running out of steam. trade pacts could help trade growth regain some lost momentum. The authors point to the lackluster recovery from the finan- The World Bank said more integration of South Asia, sub-Saha- cial crisis, which the World Bank expects to persist. And data ran Africa and South America into global supply chains would show that import demand levels may be a fifth lower than they also help. would be otherwise even five years after an economic crisis. “Drawing these parts of the world into a finer division of Weak spending on investment since the crisis, especially in labor could lend renewed dynamism to trade,” the bank said. the euro zone, has also sapped trade growth. Investment is espe- —SOURCE: Reuters

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The U.S. Military’s “Pivot to the Pacific”

By Charles L. White, CAE, Director of Government & Military Relations

ccording to a 2014 article in the military newspaper Stars country—the first since U.S. forces moved out in 1992.This has Aand Stripes, the planned United States military pivot to raised the possibility of the first major diplomatic breakthrough the Pacific “has been largely clouded by fiscal uncertainty as to increase military forces in the region since the U.S. inked a Congress and the Department of Defense have wrestled with deal with Australia in 2011 that allowed Marine Corps units to budget cuts.” rotate through Darwin. Even as aircraft and a new warship have moved to the U.S. leaders have continued to talk publicly about a new region, the DoD’s top leaders warned that a full shift will never commitment to the region but even progress outside of the fiscal be possible if lawmakers allow the defense budget to be slashed troubles in Washington faced some challenges and scrutiny. by a half-trillion dollars over the coming decade. The commander of U.S. Pacific Command told Congress the The pivot, a key initiative for the Obama administration, is relocation of Okinawa-based Marines to Guam and Hawaii aimed at expanding the U.S. military presence with new ships, may take at least another 13 years. The redistribution of Marine joint exercises and troop rotations as China also seeks a greater forces throughout the Pacific has evolved into a key component economic and military role in the Pacific. The 2014 article added of the Pacific pivot, but the project has been dogged since 2006 that a “shift could also help close the long chapter of wars in by delays and red tape. The restructuring of Marine forces on Iraq and Afghanistan and focus American influence on an area Okinawa alone is not slated for completion until as late as 2029, that is home to the world’s largest economies and many long- according to a timetable released in March 2014 by the U.S. and simmering political tensions.” Japan. The United States has continued to step up exercises with Last year the first of the military’s new littoral combat ships Pacific allies,FLIPPERS including MEDIA FIDI JULIO.pdfAustralia 1 7/24/2013and Japan, 12:49:34 as PM a show of steamed into deployment in the Pacific and Asia—a visible dedication to the strategy. Talks are also underway with the symbol of U.S. commitment. The pivot strategy has called for Philippines on allowing a rotational military presence in the placing 60 percent of Navy ships in the region.

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 53 Another new piece of military hardware—the Marine Corps MV-22 Osprey tilt-rotor aircraft—bolstered its presence on Okinawa when a second squadron arrived in August following an initial deployment in 2012. The Ospreys vastly increase the range and carrying capacity of Marine Corps forces in the Pacific, adding more weight to the pivot strategy. Russian tensions with the Ukraine, issues with terrorism in Europe and ever increasing problems in the Middle East have many believing that the United States will delay its long- promised pivot to Asia or even swing back toward Europe. Outgoing Defense Secretary Chuck Hagel has firmly denied that is the case. “That won’t happen!” he said last spring, after a meeting with Pacific allies in Hawaii. Hagel insisted that the U.S. will stand by its NATO allies, but there is no plan to increase American troop strength in Europe. Deployed in the Asia-Pacific are more than 330,000 U.S. military personnel, 180 ships, and more than 2,000 aircraft, according to Hagel. “It’s the largest combatant command we have in the world,” he said. It is still not completely clear what effect the tensions in Europe and the Middle East will have on the “pivot” to—or the “rebalancing” in—the Pacific. It is also unclear what role the current budget environment will have on the size of the U.S. footprint in the Pacific region. But for now it appears the plan is still to make the Pacific the focal point of any U.S. military strategy in the second half of the decade.

54 January/February 2015 • THE PORTAL IAM: Moving Forward Together TECHNOTES

WOMM and the Moving Industry: Are You Ready?

By Wendy Heng, Director, Sales & Marketing, MoveAide

“Change is difficult but not changing can be fatal.” es, articles, videos, comments and other great pieces of content —William Pollard to fly across the globe every second. Digital evolution has amplified and accelerated its reach to Word-of-mouth marketing: Why you should care the point where word of mouth is no longer an act of intimate, Word-of-mouth marketing (WOMM for short) is essentially one-on-one communication. Today, it also operates on a one-to- getting your happy customers to promote your business and do many basis, where product and service reviews are posted online your marketing work for you. It’s also the new-age conversation and opinions disseminated through social networks. between corporation and customer. While these changes can make certain marketing tactics WOMM has been identified as the most valuable form of easier, it also creates new expectations from consumers. Today marketing—the one that consumers trust above all others and potential customers are much more likely to seek out reviews the one that is most likely to drive sales for your company. It’s from your past customers prior to purchasing your services. This powerful, easy, indirect and usually free. is precisely why you will need a WOMM strategy such as online Let’s look at the facts. According to Nielsen, 92 percent of reviews—the best endorsement a company can have. consumers believe recommendations from friends and family over all forms of advertising. So if you want to win the market- Why you need a strong WOMM strategy like online reviews ing race in 2015 and beyond, you need to unleash the power of Reason #1: They help you build trust and confidence with your word of mouth and start engaging your customers. customers What are you doing to trigger word of mouth? You provide an excellent service and most of your reviews are In the digital era, ever-expanding social media channels going to show this. This builds confidence and trust in custom- make word-of-mouth marketing incredibly easy, allowing imag- ers who haven’t used you before and the more three- to five-star

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 55 ratings you have, the more likely they are to believe all those How can you get started? people can’t be wrong. The more reviews you publish, the more So now that you know the importance of online reviews for your credible you will be. business and how you can use them to win more customers, how do you get started with online reviews? Reason #2: They help you improve conversion rates 1. You will need to incorporate online reviews in your process When potential customers read your positive reviews, they flows, embrace the change and learn how to leverage them become familiar with the quality of your service and are more to increase business. Appoint key team members to kickstart ready to commit when they get to you. this project and ensure that they understand the importance of online reviews. Reason #3: They give you great unique content to share on 2. Review your online platform options: third party or own social media website? How convincing will the reviews on your own With 92 percent of people trusting recommendations from peo- website be? Can you respond to the reviews published on ple they know, an online review system that lets your customers independent sites? Are they verifiable? Are you in control, share their reviews easily on their personal Facebook, Twitter or can your customers post and publish anything they want? and Google+ will enable your customers to spread the good 3. Get your online platform up and running really quickly so word among their peers, increasing your potential customer base. you can start collecting reviews from your existing customers. The more reviews you collect, the more credible they Reason #4: The SEO (Search Engine Optimization) benefit will look, and the more it helps put you on Google search. Search engine spiders like unique content that is updated regu- 4. Respond to all your reviews, both good and bad, and share, larly, and customer reviews fall right into this category. They are share, share wherever you can. a great way to attract and “renew” your content. Reviews are an increasingly important part of the decisionmaking process for Choosing a good online review platform customers. This also means that more and more customers will In an era where word-of-mouth marketing has evolved quite a bit be searching for the keywords “mover reviews” or “ratings” from one-on-one conversations, you must guide your customers when they are looking for a moving or relocation service. along, making it easy for them to share their reviews on social media. So start building up your arsenal of reviews now; invite Reason #5: It’s a perfect place for those negative reviews your customers to review your services on an industry-specific Yes, the perfect place. These days you can’t hide or run from site platform such as MoveAide.com that can help you col- negative reviews. One negative review on its own can be damag- lect, showcase and manage your customer reviews. ing; however, one negative review among many other positive You will want to be able to respond to every review posted. ones won’t have much impact at all. Putting your few negative A less positive review should trigger an immediate alert so you reviews together with a majority of positive ones is the best way can jump on the service recovery process and respond to the to neutralize any effects from less-than-stellar feedback and published comments, engaging your customers and demonstrat- demonstrate authenticity. Contrary to popular belief, it is a myth ing that you value their business. This kind of mechanism makes that people are more prone to posting negative reviews. Based it easy for your customers to post their reviews on your services, on MoveAide.com’s reviews collected over the past year, only 5 and powerful real-time analytics will help you measure service percent of them were negative. quality and provide quick snapshots of your team’s performance. Consumers are buying differently but are you selling to The bottom line: It’s time to harness the power of online them differently? How do you engage them and put your com- reviews and let your customers do the talking for you. pany right where they’re looking?

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56 January/February 2015 • THE PORTAL IAM: Moving Forward Together Home HR Relies Too Heavily on E-mail for Engaging Assignees

he world’s largest study of global mobility programs from assignee engagement. Characteristically, they provide mobile Tthe US, South America, Europe, Middle East, Africa, Asia devices to their assignees (41 percent) so they can stay in touch and Australasia reveals that e-mail is the primary method that more easily. businesses maintain engagement with their employees on as- At an industry level the utilities and energy industry is signment. Last year, 1,269 companies worldwide took part in notably better at keeping in contact with their assignees than any the survey. The Global Mobility Survey, commissioned by the of the other major industries, and 96 percent of these profession- Santa Fe Group, found that 82.7 percent of businesses rely als saying they regularly use e-mail to keep in contact with their heavily on e-mail to maintain communication with their employ- assignees. Similarly, communication provided via the company- ees while on assignment with a high proportion solely reliant on provided intranet is also high, at 64 percent. the medium. E-mail, local offices and intranet International communication strategy critical to assignee Not surprisingly, traditional communication strategies lead the engagement and retention way. E-mail tops the charts when it comes to communication With the current focus on talent retention, concerns over as- methods, with almost all companies using e-mail to communi- signee retention and the effectiveness of e-mail for employee cate. This in part is due to the type of content being exchanged engagement, shouldn’t businesses be looking at improving how by the business with the assignee and the confidential nature of they communicate with their employees on assignment? the information. However, there are now better ways to share While on assignment overseas, it is easy for employees to confidential information and better ways to engage. become disengaged from their home business. A company’s Half of companies (49.7 percent) also rely heavily on their communication strategy with its international assignees is local HR representative to fulfill the communication with their therefore critical to the success of its global mobility program, maintaining the employee’s engagement with the company and ultimately retaining talent. IAM Offers Volume Discount Strategies for communicating with assignees Pricing for Metal Seals The Web portal www.globalmobilitysurvey.com offers a window to the communication techniques used by HR and AM continues to offer special member pricing on metal global mobility departments to communicate and engage with Isecurity seals for liftvans. Seals must be ordered in sets their assignees. It reveals that programs managed from different of 400. The rates are as follows: countries and industry sectors vary considerably in terms of the level of communication and types of communication used. For IAM Members Nonmembers example, programs managed from the UK performed the worst Under 10,000 .08 each + shipping .12 each + shipping in terms of levels of communication. UK-managed global mobil- Over 10,000 .07 each + shipping .10 each + shipping ity programs often “left their assignees in the cold,” with 10 percent of UK-managed programs having no assignee commu- Send all orders to Jamila Kenney by fax (703) 317-9960 or nication program in place at all. Indian-managed programs, on via e-mail to [email protected]. the other hand, indicated the highest level of communication and

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IAM: Moving Forward Together January/February 2015 • THE PORTAL 57 employees on assignment. This has the benefit of maintaining a is a ready-made tool for companies to achieve a balance between level of human contact with assignees and their families but it the personal and the professional. In terms of ensuring the as- cannot be relied upon solely. Culture can vary between offices signee has adapted culturally, if they are encouraged to regularly and it is advisable that there needs to be a connection with the update their social media channels it can provide the company location they will be returning to eventually. Simply handing with a more rounded picture of how they are doing in all aspects over responsibility to the local office may not be the optimal way of their life on assignment. to ensure up-to-date knowledge of policies, home and host career opportunities, and reorganizations. However, personal communi- Conclusion cation may remain the best way if your assignments are happen- With reports of an expected 29 percent net growth in employee ing in places with limited technology links. global mobility over the next 12 months, the message is simple: Intranets featured in more than a third of companies’ com- Companies need to communicate to improve engagement with munication plans. This has the benefit of keeping them con- their assignees remotely. Ultimately this can be expected to nected with the company operationally, access to job boards and improve the retention of employees on overseas assignment. A company news. Effectiveness of this medium relates to domains company’s assignee communication strategy needs to consider and may be suitable for today’s way of working using mobile the various options at its disposal and select the correct mix devices. based on who needs communications, the sensitivity of what is being communicated and the communication channels that work Social media best. It is worth noting that for assignee engagement to be effec- Social media have become the default method for many as- tive, companies need to go further than simply sending formal signees to stay in contact with their family and friends while on documentation. An effort should be made to ensure that assign- assignment, but so far this medium is slow to be adopted as part ees remain connected to the company’s culture, news and what is of a global mobility assignee communication program, with only happening in the home business. 4.5 percent of programs using dedicated social media groups. Perhaps companies feel it is difficult to take social media seri- ously in a business context, but it is hard to ignore the opportuni- GUYANA OVERSEAS TRADERS ties that social media present. Your best option in Guyana Not surprisingly, the media industry leads the way in communicating with its assignees using social media, using social � For Crating, Overseas Packing, Excellent Origin & Destination Services, media 10 percent of the time, although this is admittedly a rela- Customs Procedures, tively low number. In contrast, many industries have yet to grasp Air and Sea Shipment it as a concept and so far have not begun to use it at all. Once again, India managed programs outshone the rest of the world, with 12 percent of these programs adopting dedicated social Core Member of IAM media groups to maintain assignee engagement. 1 Victoria Road, Sparendaam, East Coast Demerara, Whereas social media may not be appropriate for compli- Guyana, South America ant operational transactions such as the transferring of com- Tel: 592 222 5552 Fax: 592 222 5553 pany documents, it does provide a more personalized method E-mail: [email protected] of engaging with the assignee. It removes the formality that is sometimes present in communication via e-mail and intranet. It Owned & Managed by Guyanese since 1977

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58 January/February 2015 • THE PORTAL IAM: Moving Forward Together IAM HALL OF HONOR EXECUTIVE SUITE

Call for Nominations

PURPOSE: The purpose of the IAM Hall of Honor (HoH) is to INDUCTEE SELECTION: The Selection Committee will advise fully recognize individuals that have made outstanding contribu- the IAM President of all recommended inductees by June 1. tions to the Association and/or have had a profound effect on the Following formal acceptance by the IAM Executive Committee, moving, transportation, forwarding, or relocation industries. all inductee names will be published in The Portal magazine and subsequently posted on the Association’s website. ELIGIBLE CANDIDATES INCLUDE: 1. Participants of the transportation, moving, forwarding and/or NUMBER OF INDUCTEES: Up to three candidates may be relocation and shipping industries inducted each year. Those who receive the highest scores during 2. Individuals who have served as clients and/or customers of voting will be automatically recommended to the IAM Executive the industry Committee for HoH induction. 3. Other individuals as deemed appropriate by the IAM Selec- tion Committee and IAM Executive Committee INDUCTION: Announcement and the induction ceremony will 4. IAM members, both past and present, as well as non-mem- occur each year during the IAM Annual Meeting. bers AWARDS: Recipients will be recognized by award with per- ELIGIBILITY FOR NOMINATION: manent enshrinement in the IAM Hall of Honor and will be 1. Nominees must have made a major contribution to one acknowledged in The Portal magazine, on the Association’s of the related industries. Contributions may include acts, website, and other publications. deeds, or achievements such as: a. Acts of kindness, charity, and/or heroic action b. Creation and/or development of new technologies, products, programs and services that benefit the industry and/or the IAM membership c. Development of policies and procedures that benefit the industry and/or IAM membership (i.e., training, safety, Call for 2015 Nominations modernization, public relations, equal opportunity, etc.) d. Other characteristics deemed important and worthy of elp IAM recognize the true founders and leaders of recognition as determined by the HoH Selection and Hthe moving industry by nominating a deserving candi- IAM Executive Committees date for induction into the Hall of Honor during 2015. 2. Nominees must have a minimum of 5 years’ experience in Nominations may be submitted by any IAM member, one of the acknowledged industries. client, or customer. The awards will be presented in 3. Nominees may be living or deceased. October during the IAM 53rd Annual Meeting in San 4. Members of the HoH Selection Committee are not eligible Diego, California. for nomination and induction while serving. The Selection Committee will consider all duly com- 5. Nominees may not be self-nominated. pleted nomination forms. Complete nominations include the nominee’s name and current professional affiliation NOTIFICATION PROCEDURE: Nominees will be solicited and the reasons for making the nomination. Nominations from the full IAM Membership (past or present) along with cli- must be received at the IAM office no later than April 1, ents or customers via The Portal magazine. Submit the IAM Hall 2015. The current Nomination Form can be found on the of Honor Nomination Form by the designated submission dead- Association’s website: http://www.IAMovers.org. line date of April 1 each year. Incomplete Nomination Forms, You may then submit your nomination in any one of non-historical documentation (i.e., letters of endorsement) or the following ways: forms submitted after the deadline date will not be considered • Complete the online nomination form on the IAM for selection. website HoH SELECTION COMMITTEE: The HoH Selection Com- • Complete the form, scan it, and e-mail it to mittee is comprised of a balanced group of participants from the [email protected] following groups: • Mail the completed form to: 1. Governing, Core, Supplier, Industry Veterans, and IAM-YP IAM HOH Selection Committee memberships of IAM 5904 Richmond Highway, Suite 404 2. Broad global geographic representation Alexandria, VA 22303 3. At least one representative from the IAM Executive Commit- • Fax the completed form to (703) 317-9960 tee and the Core Members Management Board 4. Committee members are appointed to serve a minimum of Questions may be directed to [email protected]. 3 to 5 years

IAM: Moving Forward Together January/February 2015 • THE PORTAL 59 Preferred Vendors

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Celebrating 103 of business! YEARS INDUSTRY NEWS A look at people and events shaping IAM member companies

Charles L. White Janine Barnes Michael Tryan

large part to Chuck’s active role with the well as on the service provider side. APPOINTMENTS Defense Personal Property Program, IAM Barnes, who is originally from Australia, is the strongest advocacy voice for the has been living and working in Hong IAM has promoted Charles L. “Chuck” moving industry. His growing leadership Kong for the past five years. White to the position of senior vice role will help secure and sustain IAM’s president. Since joining the Associa- future. His promotion is well deserved Cartwright Companies has pro- tion 10 years ago, White has served as and I am excited to move IAM forward moted Michael Tryan to vice president. director, government & military relations, together with Terry Head and Chuck Tryan, an IAM-YP member, began his representing IAM’s member companies White in his new position.” career with Cartwright in 1997, working as liaison to the U.S. Department of White is a Certified Association Ex- in the local moving operation while at- Defense Personal Property Program, the ecutive (CAE), the highest professional tending college. He assisted with Gen- U.S. Department of State and the U.S. credential in the association industry. His eral Services Administration (GSA) and General Services Administration, as well previous experience includes teaching military special solicitation rate filing and as advancing advocacy efforts on Capitol high school biology and coaching football managed the departments arranging GSA, Hill. He will continue his involvement in in Maryland and Northern Virginia. One Time Only (OTO) and line haul these important areas while taking on an relocation. Most recently he has served as expanding role within IAM. Gosselin Group has announced that director of government operations. “Chuck’s aptitude and his contribu- Chantal Pas has been named group locations to the Association’s mission, its tion manager within Gosselin Mobility. G-Solutions International Re- membership and the moving industry as Pas had worked in the global mobility movals has hired three new members of a whole have been invaluable,” said IAM industry for 20 years before joining Gos- staff on its international removals team. President Terry R. Head. “His expand- selin Mobility in 2012, having previously Tina Federspiel and Peter Bogren, ing role will continue to enhance IAM’s held senior mobility management respon- both of whom have extensive experience strategic direction and growth, and ensure sibilities. She also holds Global Mobility in the international removals business, the leadership stability the organization Specialist accreditation (GMS-T). will be based in the Stockholm branch has benefited from during the last five In her new role, Pas will be respon- and are tasked with further developing decades.” sible for administering services through- the company’s transport and logistics White’s industry career began in out Gosselin’s 48 operating branches. She business. Borgen has experience in 1994, when he joined Executive Mov- will oversee the operation and delivery of airfreight forwarding as well as in the ing Systems in Woodbridge, Virginia, as services to clients, including management international transportation of pets. director of sales and marketing. During of the global relocation network. Christina Linell, who formerly his tenure there he became active in the worked at GLC Flytt AB, will be re- Association and served on its governing Santa Fe Relocation Services has sponsible for sales and marketing for board for four years. In 2005 he joined named Janine Barnes relocation services international removals. These changes are the IAM staff. director, Asia. She succeeds Ruth Lock- combined with a change in our Stock- IAM Chair Peg Wilken, Vice Presi- wood, who became director relocation holm branch address. dent of Government Traffic & Claims for services, Africa effective January 1. The company also announced that Stevens Worldwide Van Lines, remarked: Barnes has more than 10 years of effective January 1, 2015, the Stockholm “I have had the distinct pleasure of work- experience in the fields of global mobility office has moved to Klarabergsvägen 29, ing with Chuck White for many years, and human resources. Her background Stockholm. and his knowledge and expertise are un- includes working within human resources paralleled in the moving industry. Due in of large multinational corporations as

IAM: Moving Forward Together January/February 2015 • THE PORTAL 63 EXPANSIONS

From left to right: Steve Lewis (Presi- dent of FEM HK Chapter), Murray Sarelius (speaker, principal, interna- Heather tional executive Rosenau services, KPMG) and Anson Bailey (principal, business development, KPMG)

Arpin International Group has Business Travel: Are We There Yet? opened its newest international customer care center in Dubai, United Arab Emir- n October 22 the Hong Kong Murray stressed that transparency ates, the company’s first in the Middle OChapter of The Forum for Expatri- and compliance are important and shared East. The office will expand Arpin’s ser- ate Management (FEM) hosted an event some steps for working on compliance: vices, assisting corporate personnel who entitled “Business Travel—Are We There Take stock of where one is up to in one’s are moving to and from the region. Yet?” at KPMG office in Central. Steve journey; identify risks that are not being “Our volume of moves to and from Lewis of UniGroup Relocation, the presi- addressed; prioritize the risks that need Middle Eastern countries is growing ev- dent of the Hong Kong Chapter, kicked to be managed; deal with specific cases ery year, making this office the next im- off the event by sharing some important as they arise; and implement policies to portant step in our international growth,” FEM event dates for the year 2015 and be more responsive and proactive and to said Bob Sullivan, senior vice president then introducing the speaker of the event, enable business travelers. of Arpin Group. “Having a customer Murray Sarelius from KPMG. Murray He also discussed how to manage care center in Dubai means we will have provided an informative and insight- business travelers. One needs to identify our own people on the ground managing ful presentation on business travel. The who they are, where they are and what shipments, ensuring greater control over presentation covered topics such as recent they are doing; the next step is to learn our supply chain and service quality. We trends, transparency, compliance and whether there are policies in place in the can now offer a wider range of services managing frequent travelers. organization that enable one to be respon- in the Middle East, at more competitive Business nowadays is moving more sive to the needs of the business, allow rates.” rapidly than before, so there are fewer business travelers to get on with business Heather Rosenau has been ap- long-term equalized assignees, more and to manage risk to an acceptable level. pointed director of customer care for permanent transfers and localizations and One also needs to know the acceptable the Middle East and will coordinate all more business travelers. Business travel- level of risk of the organization. corporate moves on behalf of Arpin Inter- ers will continue to increase in frequency After the presentation, there was a national Group within the region. and significance for global mobility to Q&A section, followed by a networking Rosenau will also provide customer meet the talent needs in growth markets. session among the participants. care and move management services in several countries in the region including the United Arab Emirates, Oman, INTERNATIONAL REMOVALS, MOVE MANAGEMENT, Qatar, Saudi Arabia, Kuwait and Bahrain. DESTINATION DELIVERY AGENT & RELOCATION SERVICES She will provide counseling services to relocating families on import and export procedures, shipping allowances and restrictions, adherence to policy and all aspects of the international moving process. Rosenau will utilize Arpin’s STAR system, which links all Arpin offices TRANSPORTATION & LOGISTICS SOLUTION worldwide for a seamless flow of data and information. Excellence Beyond Expectation A U S T R I A H E L L A S International Association of Movers Arpin International Group’s network EN ISO 9001:2008 PACKING & REMOVALS-DOOR TO DOOR No.: 010140107 of offices in major metropolitan areas Suite # 305 & 306, 3rd Floor, Ahmed Arcade, Block # 5, Clifton, Karachi (Pakistan) around the world includes New York, TEL: +92-21-35373101-2, FAX: +92-21-35373103, Boston, Dublin, London, Frankfurt, Sin- E-mail: h [email protected], Website: www.homepack.pk gapore, Hong Kong and Shanghai. Branch / Affiliated Offices: Islamabad-Lahore-Peshawar-Quetta

64 January/February 2015 • THE PORTAL IAM: Moving Forward Together (Short Fuse) Moving

Short Fuse Is Our Boonma staff receive Middle Name! training on preventing losses due to accidents and fire.

Boonma Organizes Annual Fire Escape Training

n November Boonma hired certified This was the second such program Ifire extinguisher and fire escape train- the company has provided its staff. “We ers to conduct a one-day workshop for always maintain a high-security system “The Mover’s Mover” the management and staff for the Bang- and standard to ensure the goods of our Providing movers worldwide kok headquarters and the airport branch. customers are in our safe hands,” said with reliable representation The trainers provided instruction on how Boonma Executive Director Tiddy S. in the USA for to prevent the loss from accident and fire, Teerawit. “In the past five decades, the origin and destination services including a classroom lecture and outdoor company has never had a single ware- practice. house fire.” • Local and Long-Distance Residential Moving • Commercial and Corporate Moves Planes Commercial Services Launches • Overseas Relocations • Expert Packing Rebranding, New Website, Logo • Long-Term and Short-Term Storage lanes Commercial Services of a company’s relocation, including • Hoisting Our Specialty at the Precently announced the launch of its pre-move planning and budgeting, labor, Lowest Prices new website, www.PlanesCommer- equipment and trucks, vendor coordi- • Warehouse with 24/7 Surveillance nation, systems and furniture installa- cialServices.com, which introduces the Video and Armed Security tion and reconfiguration, and complete company’s rebranding initiative, includ- • Furniture Assembly and ing a new logo and a fortified approach to moving-day supervision. Disassembly communicating its core services. Planes leadership has made several Planes Commercial Services is a changes to plan for the future of Planes • Furniture and Antique Restoration division of Planes Companies, an asset- Commercial Services: • Fine Art and Sensitive Shipments based company with more than 90 years Branding: A transformation in both ap- • State-of-the-Art Electronic pearance and content in order to increase of experience in the transportation indus- Tracking try. In early 2014, Planes Companies was awareness and appeal to new markets named a 2014 Top Workplace in Cincin- Logo: The first visual component of nati award winner in the medium busi- Planes Commercial Services’ new brand Klein’s Moving & ness category by the Cincinnati Enquirer. identity Storage Corp. “We wanted to better define our com- Website: The new website unites the allure of the new brand with the informa- 1325 Atlantic Avenue mercial moving and storage abilities in Brooklyn, NY 11216 a way that would appeal to our customer tion Planes customers seek (718) 953-1700 • 1 (800) 966-3393 base,” said CEO John Planes. “This divi- The transformation of Planes Com- sion of our company has seen significant mercial Services comes just months after www.kleinsmovingandstorage.com achievements in recent years, and it was Planes Companies updated its logistics time our brand reflected that growth.” division, Planes Specialized Logistics. Quality Service Since 1952 Planes Commercial Services spe- “By taking a completely immersive cializes in what it calls Move Manage- approach to understanding the commer- ment™, an apt reflection of the com- cial services business, we came away We Make The Right Move. pany’s ability to manage every aspect with not only an immense appreciation

IAM: Moving Forward Together January/February 2015 • THE PORTAL 65 for the team’s expertise—having completed over 46,000 projects in five years—but also the passion and personal commitment GOING GREEN they have for their customers satisfaction,” said Dave McGlynn, vice president of business innovation and global marketing at Planes Companies. “After conducting extensive staff interviews with customer service specialists, sales and account team members, local operations and warehouse personnel, going out on job sites and spending time in the warehouse, we came away feeling that this team will do whatever it takes to get it right for their customer and we knew we needed to tell that story.”

Boonma Arpin employees improve their own health—and that of the Executive environment—in the company’s new green gym. Director Tiddy S. Teerawit and Customer Arpin Unveils Service Rep- resentative Green Wellness Center Jay S. Pantakij at the Pet rpin Group, which the Providence Business News named Conference Aamong Rhode Island’s healthiest employers in 2014, has opened New England’s first 100-percent green wellness center for employees. Arpin’s new wellness studio uses state-of-the-art SportsArt Boonma Exhibits at Panama City ECO-POWR™ Status Series elliptical and cycle machines. Pet Conference These machines are the first of their kind to harness the power of human energy. When plugged into a power outlet, the human s a pet relocation leader in CLMTV Countries (Cambodia, energy generated converts to utility-grade electricity, which is ALaos, Myanmar, Thailand & Vietnam), Boonma Pet returned to the facility’s power grid. Mover exhibited and presented its extensive services at the SportsArt is currently the only company in U.S. to provide pet conference. The event was held in October in Panama City, fitness equipment with this feature and has stated that Arpin is Panama. The event provided information about increasing global the first company in New England to install a 100 percent green trade and mobility and about the safe and humane transport of gym. pets, and stressed the importance of teamwork and networking at “We installed this green gym to encourage and motivate our conferences. The exhibition also offered opportunities to provide employees to take the steps to stay active, healthy and improve more specific information one-on-one. their quality of life,” said Christina Sarza, director of human resources at Arpin Group. “After a workout, they can see a digital reading of how much energy they put back into the grid, reducing our company’s power consumption and impact on the environment.” The studio is equipped with cardiovascular, weightlifting, multi-unit and ab/stretching areas. Six pieces of cardio equipment are now available for employee use: two treadmills, two bikes, one elliptical and one rower. The treadmills use 32 percent less electricity than their non- green counterparts. Employees may also charge their portable electronic devices using the energy they generate during their fitness routines. Arpin employees have been getting healthier every year since the company began implementing a series of wellness initiatives. Arpin conducts annual screenings and wellness clinics to assess biometrics such as blood pressure and glucose levels. All of the initiatives are designed to identify early onset of health issues and stress factors so that employees can seek care and advice before they develop serious health problems.

66 January/February 2015 • THE PORTAL IAM: Moving Forward Together Atlantis staff with one of their new trucks.

A side view of the new Atlantis trucks that the company says are “turning heads.”

Atlantis International Unveils New Look

tlantis International (Brazil) recently took on a new Alook for its new IVECO fleet. The company’s aim is to communicate its activities and services in several languages. This new look heralds a new moment for Atlantis Interna- tional, which celebrated its 20th anniversary in 2014. In addition to the new trucks, the company soon will open a new, ultramod- ern warehouse, according to CEO Karl Rafael Wollny. General Manager/Partner Daniel Rodrigues said drivers have reported that the new trucks are turning heads, and that at the airport they are referred to as “the trucks of the cities,” because of the iconic images evoking several major locations worldwide depicted on the sides of the vehicles. The trucks have state-of-the-art monitoring devices and climate-controlled trailers for transporting works of art.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 67 Sustainability Organization Helps Arpin Group Chart a Greener Future

he International Society of Sustain- participated in the group assessment ses- Tability Professionals (ISSP) recently sion. “There were definitely areas where visited Arpin Group to help executives we were already engaged in a sustainabil- measure their sustainability programs ity practice, but had not yet formalized against other companies and chart a and standardized it across our company. course for a greener future. We still have room to improve.” “Arpin Group is the first company Also in attendance was Peter Arpin, Peter in the moving and transportation indus- partner of Arpin Group and host of Arpin try to perform our sustainability self- ReNewable Now, an eco-conscious TV assessment,” said Maureen Hart, execu- series and radio program that explores tive director of the International Society “the business side of green” [see sidebar]. of Sustainability Professionals. “The “While there are changes we and purpose of our visit was not to grant a other companies can continue to make certification, but rather provide the tools internally, we have to ultimately migrate for Arpin Group executives to assess their away from fossil fuels and replace them Peter Arpin Moderates company against existing sustainability with clean energy in the long term,” said Panel at UCLA benchmarks covering a variety of practice Arpin. “I’m optimistic we can get there areas. We want Arpin executives to both because the returns are enormous.” eNewable Now, the eco- celebrate their progress and identify areas After the workshop, Hart toured the Rconscious TV series and where sustainability practices can be Arpin Group headquarters to view the radio program, teamed up with the further enhanced.” green renovations implemented in 2012. Sustainability Business Council of Using the S-CORE™ multi-purpose The construction project added 2,834 Los Angeles (SBCLA) and UCLA sustainability assessment tool, Hart square feet to the building, including a to host a panel discussion entitled and Arpin executives evaluated Arpin new media room, an expanded lobby, “Sustainable Success Stories.” Peter Group’s progress in several practice areas and a new corridor connecting the office Arpin, who is a partner at interna- on a nine-point scale, from “incubator” building and warehouse on two levels. tional mover Arpin Group and host status to “fully integrated.” The practice Other enhancements included: of ReNewable Now, moderated the areas included senior management, office • A solar array, containing 912 solar panel. operations, finance/accounting, purchas- modules, which provides 40 percent The event featured three panel- ing, environmental affairs and marketing/ of the building’s electrical power. ists who are each leaders in their public relations. • New roofing on the office building corporate social responsibility or “This was a very eye-opening exer- and warehouse with highly reflective sustainability divisions: Kelly Vla- cise to evaluate ourselves against other membrane that reduces heat gain. hakis-Hanks, CEO of Earth Friendly organizations,” said Mark Greene, se- • New insulated solar reflective win- Products; Amit Jain, CSR manager nior vice president of GSA services, who dows that prevent heat gain while of Pharmavite LLC; and Nurit Katz, CSO of UCLA. “We focused on the success that these leaders have had in creating sustainable business practices that THE FIRST THE FRENCH have helped reduce their waste output and their energy consumption,” CHOICE SPECIALISTS said Peter Arpin. “I believe the more  FULL DESTINATION SERVICES that we share these sustainability THROUGHOUT FRANCE [email protected] success stories, the more we will en-  IMPORT AND CLEARANCE VIA UK courage other companies to realize PORTS - FCL, LCL + GROUPAGE significant cost savings, while reduc-  EXTREMELY COMPETITIVE AGENT ing their impact on the environment. RATES TO HELP YOU BOOK MORE TRAFFIC It’s a win-win.”  SPECIALIST FRENCH SPEAKING Before the event, Arpin toured MOVE-COORDINATORS, ACCESS several southern California compa- DIFFICULTIES NO PROBLEM! nies focused on sustainable business  BENELUX, SWITZERLAND, GERMANY ETC ALSO SERVED practices, waste reduction and lower energy consumption. He also met with Matt Petersen, chief sustain- www.moveitchannelmoving.com ability officer of the City of Los Angeles. MO49

68 January/February 2015 • THE PORTAL IAM: Moving Forward Together letting in more natural daylight. Skylights are also fitted with this special glass. • New energy-efficient rooftop package HVAC units with full economizer function. IT’S MORE THAN • Radiant heating in new connector to minimize drafts between connected buildings. MOVING • Occupancy sensors to control lighting. • All new flooring made from green materials. IT’S RELOCATING! • New furniture workstations made from recycled content.

Worldwide Relocation | Logistics Management Full Customs Brokerage | Overseas Consolidation Grace trucks in front of the company’s new warehouse in Campbelltown Commercial Moving | Packing Materials Safety, Emission Reduction Drive Inter-Island Moving | Door to Door Service Grace’s New Fleet Delivery & Set Up | Free Quotes

race Removals Group continues the roll out of its fleet Greplacement program as part of its plan to modernize the current fleet, to meet and exceed Australian emissions standards and to continually deliver on its commitment to their best practice safety program. The latest additions to the fleet comprise seven light commercial vehicles and four container trucks. This is the second vehicle delivery of the year having taken delivery of eight similar vehicles in May of this year. Steven Brown, managing director, Grace Group of Com- panies, noted that the new additions to the fleet are state-of-the- art, purpose-built vehicles incorporating the best safety features available while reducing emissions. These vehicles exceed the Australian Design Standard ADR 80/03 and meet the stricter IntlI Tnel: (305) 320 4004 Euro V standard. Grace’s newly built facility at Campbelltown in Sydney is stage four of their staged development plan for Sydney; stage 4 comprises 17,000 square meters of warehouse and office space www.miraclebrokers.com and 5000 meters of hard stand on a 38,000 square meter block of land. This new facility brings Grace’s total warehousing foot- Email: [email protected] print in Sydney to 62,000 square meters. This latest facility gives Grace the ability to meet the increasing demand for service in what is Australia’s best performing state in terms of economics.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 69 Network is Cartus’ industry-leading worldwide service provider HONORS AND AWARDS network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. UniGroup Relocation was named winner of the Global Net- work Commitment to Excellence Silver Award for its exception- al service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics. “Service providers such as UniGroup Relocation make it a best practice to go above and beyond for our customers and our company, while at the same time demonstrating unparalleled dedication and performance,” said Mike Brannan, senior vice president, Global Supply Chain Management. “As a vital component of the Cartus team, our Global Network providers work tirelessly to minimize the stress that our customers feel when they are faced with important life decisions like relocating. This award acknowledges the superb work ethic and professionalism that our suppliers routinely provide.” “An invitation to join Cartus’ Global Network is a sig- From left to right: Derrick Low, Nita Ng, Liona Potrikus and Ben- nificant honor because the program’s criteria and performance net Landayan, all with UniGroup Relocation Singapore. standards are so rigorous,” said Steve Lewis, managing director, UniGroup Relocation Asia Pacific. “We fully endorse Cartus’ niGroup Relocation was honored for outstanding Uperformance at Cartus Corporation’s 2014 Global Network dedication to providing high-quality service and are grateful Conference held in October in Chicago, Illinois. Cartus Global to have received this prestigious designation, which further enhances our commitment to world-class service.”

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70 January/February 2015 • THE PORTAL IAM: Moving Forward Together Arpin Group has had one of its biggest award seasons in AMSA’s Fleet Safety Awards distinguish carriers demon- recent memory, thanks to its continued focus on enhancing strating the best overall safety performance, safety improvement, customer service, as well as its corporate social responsibility and creativity and leadership in safety programs. Awards are initiatives. In October Arpin Group earned these awards: given to carriers with the best weighted combination of the low- • 2014 Lexicon World of Quality Supplier Excellence est U.S. Department of Transportation recordable accident rate Award for International Household Goods: Given to per million miles of vehicle operation and the lowest vehicle and Mark Greene, senior vice president of GSA services, and driver out-of-service rates. to Arpin International Group, for outstanding internal and external service and performance metrics as well as “voice of the customer” surveys based upon service, innovation and MOVERS DOING GOOD partnership. • 2014 BP International Supplier of the Year: Given to rpin Group has donated an 18,000-square-foot ware- Arpin International Group for being the best international Ahouse valued at $260,000 to the Hardin County Habitat for service provider among suppliers within BP’s international Humanity organization in Radcliff, Kentucky. mobility supply chain, dedicated to the international reloca- Hardin County Habitat for Humanity, which builds afford- tion of BP employees. Arpin also won this award in 2013. able homes for needy families, raises much of its funds through • Audubon Society 2014 RI Business of the Year Award: the sale of donated furniture and housewares from its resale For leadership in applying environmentally sound and in- store, called the “Habitat ReStore.” Until recently the organiza- novative practices to its day-to-day business operations. tion had to lease storage space to house its extra inventory. Not • International Association of Movers & International anymore. Shippers Association 2014 Top Booker of the Year: For “We are overjoyed by Arpin Group’s donation of this ware- highest number of ocean freight bookings. house,” said Scott Turner, executive director of Hardin County • In August, Arpin Van Lines won the Logistics Management Habitat for Humanity. “We receive many donations of furniture 2014 Quest for Quality Award for ranking number one in and appliances, especially around the holidays, and now we can the household goods and high value goods categories. finally store these items in our own warehouse, without the need • For the second year in a row, Arpin International Group to lease the space. The thousands of dollars we will save each was selected for the Gold Award from FIDI for having its year will go directly toward our mission to provide affordable employees worldwide complete industry training at the FIDI housing for families with low incomes.” Academy, obtaining their FIM Diploma (Foundations of “As we were considering options for this warehouse, we International Moving). Arpin requires all new employees determine that its best and highest use was to donate it to Habitat to be FIDI certified. Out of more than 600 FIDI-registered for Humanity,” said David Arpin, president and CEO of Arpin companies, only 15 received the Gold Award this year. Group. “This way they can put it to immediate use and further the outstanding charitable work they are doing in the local com- JK Moving Services, a nationally recognized residential, munity.” commercial, and international moving, storage, relocation, and Hardin County Habitat for Humanity builds about four fam- logistics company, has won a prestigious 2014 Fleet Safety ily homes per year. A family selection committee interviews low Award from the American Moving & Storage Association income applicants and selects a family to receive a zero inter- (AMSA). This is the second consecutive year that JK has been est mortgage on the home. Single mothers account for about 75 recognized by AMSA for fleet safety. percent of the applicants. “What an honor to receive AMSA’s Fleet Safety Award, especially for two years running,” said Charles Kuhn, founder, president and CEO of JK Moving Services. “JK has a clear focus on operating in the safest manner at all times, to ensure the security of our customers’ belongings, the well-being of our employees, and the strength of our fleet.”

Arpin Group has donated this warehouse to Hardin County Habit for Humanity.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 71 MILESTONES

Ludmila Monta- vany, pictured with Atlantis International General Man- ager Daniel Rodrigues, was feted with a bachelorette party in Barra da Tijuca, Rio

ctober was a happy month for the Atlantis Internation- Oal team (Rio de Janeiro, Brazil), with the celebration of Export Coordinator Ludmila Montavany’s wedding. Montavany joined the company in 2009. She and her new husband, Bruno Couto, will move in early 2015 to London, where her husband has been transferred.

72 January/February 2015 • THE PORTAL IAM: Moving Forward Together IN MEMORIAM

Gary Donald DeForest

ary Donald DeForest, international moved on to the Beltmann Relocation Gsales manager at Beltmann Reloca- Group. At Beltmann Mr. DeForest tion Group, passed away on December was able to build the international 20, 2014, following a 17-month battle division into the market leader it is with esophageal cancer. today. His colleagues recall that hard Mr. DeForest was born in Darby, work, dedication and ethics made him Pennsylvania, on January 9, 1959, a consummate professional. Through- to Owen Dunn DeForest and Mary out his illness, he continued to work Balsley DeForest of Palm City, Florida. as much as possible. After graduating from high school in Mr. DeForest’s priorities in life 1977, he worked at a car dealership. In were family, career and God, and he 1978, while continuing his job there, was happiest with his family by his he attended Widener University in side. Chester, Pennsylvania, eventually He is survived by his wife, Lori graduating in 1982 with a BS in busi- Huffer DeForest; two daughters, Kai- ness administration. Gary Donald DeForest tlyn Alyse DeForest and Mackenzie In 1989 he moved to Atlanta, Geor- Breanne DeForest; a brother; and a gia, to join Atlantic NorthAmerican. It to dedicate 100 percent of their efforts sister. His final resting place is on the was there that he met his assistant, Hol- to learning about and developing inter- beaches of Stuart, Florida, a place he ly Cooper, and they made the decision national business. In 2003, both of them loved.

IAM: Moving Forward Together January/February 2015 • THE PORTAL 73 The “Darmanin Dream Team”! @ Capitol Transportation Puerto Rico! ! Going on our Third Generation- 55 Years! ! Committed & Serving with Family Pride! ! Serving all your Relocation and Logistical needs!

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Minette Darmanin,Country Director Charles Darmanin! for LARM Puerto Rico & Corporate Vehicle Processing Center! Furniture Rental [email protected]! [email protected]!

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The Darmanin Dream Team! www.capitoltransportation.com! (787) 792-4949! A Family taking care of Families.! WELCOME NEW MEMBERS

A.S. Sereni Traslochi SRL AYS—At Your Service s.r.l. Via Ernesto Teodoro Moneta 70 Corso Trieste, 10 20161 Milano, Italy 00198 Rome, Italy Tel: 39 026466539 Tel: 39 06 91250694 Fax: 39 026468860 Fax: 39 06 91821718 [email protected] [email protected] Peg Wilken POC: Lorenzo Cattelani POC: Massimo Santori Stevens Forwarders Inc. POC: Simone Madaudo POC: Massimo Benedetti IAM Chair Sponsors: Euromoving 2000 Milano SRL, POC: Giulietta Barbone Italy Sponsors: Gosselin Mobility NV, Belgium Global Italy Moving Systems s.r.l., Italy Safeway Transport, Greece

amovea GmbH BWS—Boss LTD (Bermuda Worldwide Governing Member Mergenthalerallee 10-12 Shipping) 65760 Eschborn, Germany 4 Mill Reach Lane Harrison’s Moving & Storage Co. Inc. Tel: 49-6196-400 957 Pembroke, HM05 Bermuda 1010 Cavalier Blvd. Fax: 49-6196-400 910 Tel: 441-292-9649 Chesapeake, VA 23323-1510 USA [email protected] Fax: 441-292-4563 Tel: 757-397-1248 POC: Johannes Woerle [email protected] Fax: 757-397-1248 POC: Carlos Rams-Jaramillo POC: Steven Sousa [email protected] POC: Marc Thimm POC: Roger Moniz POC: John Mullen Sponsors: Hasenkamp Relocation Services Sponsors: Crown Relocations, USA POC: John Weaver GmbH, Germany Miracle Brokers International (IAM Ltd.), POC: Carla Ferguson Vokus Moving Logistics GmbH, Germany Cayman Islands Sponsors: National Van Lines Inc., USA Total Military Management, USA Aragon Systems L.L.C. 8501 E Adamo Dr. Tampa, FL 33619-3510 USA IMPORTANT NOTICE Core Members Tel: 813-369-5139 Fax: 813-515-6947 In compliance with the U.S. Rev- 4Move LTD S.A. [email protected] Berezhkovskaya Embankment, Bldg. 20 POC: Joseph Shpats enue Reconciliation Act of 1993, 121059 Moscow, Russia POC: Ayelet Shpats 87 percent of your IAM member- Tel: 791 50424351 POC: Elad Nagli ship dues may be deductible as [email protected] Sponsors: Rainier Overseas Movers Inc. a business expense. However, 13 POC: Oleg Yashenko Diamond Worldwide Relocation, USA percent may not be deductible as POC: Natalia Cherniykh allocable expenses to state and Sponsors: Express Transport Shipping Agency federal lobbying activities of this GmbH, Germany Association. Fox Moving & Storage, United Kingdom

2012 IAM: Moving Forward Together January/February 2015 • THE PORTAL 75 Damco Logistics Ghana Ltd. ForBetter Move Services Co., Ltd. Homepack Freight International P.O. Box 8800 Room 110, Jintailida Office Building, 2nd Floor, Umer Building 76 West 4th Floor GPHA Towers Ganluyuanxili, Jinnah Avenue, Blue Area Tema, Ghana Chaoyang Road, Chaoyang Dist 44000 Islamabad, Pakistan Tel: 233 303218600 100123 Beijing, China (PRC) Tel: 92 51 2344047 Fax: 233 030 219210 Tel: 8610-51240071 Fax: 92 51 2276818 [email protected] [email protected] [email protected] POC: Frank Eshun POC: Bill Wang POC: Farhat Irfan POC: Jesse Amedormey POC: Linda Wang POC: Amwar Ali POC: Nana Baffoe Sponsors: Pason Global Moving, China POC: Sohaib Mehmood Sponsors: Able Moving & Storage Inc., USA Air Sea Worldwide (China) Ltd., China Sponsors: Homebound, Bangladesh Accelerated International Forwarders, LLC, O. D. Debbas and Sons, Lebanon USA Golden Global Logistics P.O. Box: 50012 International Services DXI Logistics Barwa Village Building No: 11 5, Rue Ali Dargouth 1402 Bayswater Tower, Business Bay Office No: 11 1001 Tunis, Tunisia Dubai, United Arab Emirates Doha, Qatar Tel: 00216 71339529 Tel: 971 043603766 Tel: 974 4491 8771 Fax: 00 21671330402 Fax: 97104 3603768 Fax: 0974 4491 8776 [email protected] [email protected] [email protected] POC: Jean Claude Dainotto POC: Amer Darwish POC: Saliya Manathunga POC: Najah Hamoudia POC: Anuja Namjoshi POC: Asanka Kottee Sponsors: O. D. Debbas and Sons, Lebanon POC: Jayashree Desai Sponsors: Intercontinental Van Lines Inc., Sogedem Europacking (Universal), France Sponsors: Darwish Logistics, Syria Canada Express International Company, Egypt Renmer International Movers, England Matt Purdie & Sons Ltd. 48-54 East Main Street Echo Global Logistics Global Moving Relocations Blackburn 600 W Chicago Ave 4743 NW 72nd Ave Bathgate, EH47 7QS Scotland Chicago, IL 60654-2801 USA Miami, FL 33166-5616 Tel: 01506 652 792 Tel: 312-784-6684 Tel: 305-901-1711 Fax: 01506 632370 Fax: 312-784-6725 [email protected] [email protected] [email protected] POC: Jorge Mayorca POC: Neil Purdie POC: Christopher Smagacz POC: Edna Arroyo POC: Audrey Smillie POC: Lauren Polock Sponsors: Atlasmex Relocations, Mexico POC: Stacey Adie POC: Nohemi Moran Global Packing Relocation Sponsors: Cadogan Tate Limited, England Sponsors: Cavalier Forwarding, Inc., USA Euromovers International S.A., Luxembourg Silver Ridge Forwarding, Incorporated, USA

Emerald Relocation Services Private Limited 82/2 Vijay Nagar DT M.C. Jawle Road Dadar (W) Mumbai, 400028 India Tel: 984 082-5535 [email protected] POC: J Ramesh POC: V. Ajithkumar POC: Brindha

Fidepat International Co Ltd. 223 Ikorodu Road Lagos, Nigeria Tel: 234 8060 251510 [email protected] POC: Amobi Osuizugbe POC: Funke Alli POC: Maryann Osuizugbe Sponsors: Senate Forwarding Inc., USA Atlas World Group International, USA

76 January/February 2015 • THE PORTAL IAM: Moving Forward Together It’s here… Receivable Protection Program (RPP) is now a benefit included in all Core and Governing Memberships.

iamovers.org Search RPP or contact [email protected] MC International Inc. Philash Logistics Services Limited We Move Worldwide Movers and Packers 220n des Glaieuls 5b Godwin Omonua Street WH NO.03, Al Quoz 1 Gatineau, QC J9J 2G5 Canada off Ire-Akari estate road, Isolo Opp National Taxi Stand Tel: 819-743-6986 Lagos State, Nigeria Al Quoz [email protected] Tel: 234 08026784638 24208 Dubai, United Arab Emirates POC: Megan Hagarty [email protected] Tel: 971 4 3282744 POC: Mark Christian Kock POC: Philip Ashikem [email protected] Sponsors: Brytor Int'l Moving, Canada POC: Rebecca Ogar POC: Tahir Javed Canadian International Relocations, Canada Sponsors: Atlantis International, Brazil POC: Kavita Menezes Conote Services Ltd., Nigeria POC: Manu Vasudevan MEXL Express Ltd. Sponsors: Homepack Freight International, Unit 4, 183 Park Avenue, Park Royal Premier Relocation Ltd. Pakistan London, NW10 7XH United Kingdom 9 Woodcote Road Swift Freight International Services, Qatar Tel: 0044 (0) 208746 0909 Wallington, SM6 0LH United Kingdom Fax: 0044 (0) 208 965 3902 Tel: 44 (0) 20 3651 7512 World Transhipment Services Limited [email protected] [email protected] 4 A/B Gatwick Metro Centre POC: Osama Salah POC: Andy Wells Balcombe Road POC: Youcef Djaout POC: Vlad Piskla Horley, RH6 9GA Surrey, United Kingdom POC: Imad Sayed Sponsors: Invictus Relocations Services, Tel: 44 1293 771505 Sponsors: Al Sawan Company, Kuwait Portugal Fax: 41293 771524 Integrated Logistics, Qatar Parustrans International Movers, Russia [email protected] POC: David Hedges Morales Moving & Storage Co., Inc. Southwest Port Services Inc. POC: Melissa Johnson 13200 NW 38th Ct. 18924 S Laurel Park Rd. POC: Vicky Flory Miami, FL 33054-4514 USA Rancho Dominguez, CA 90220-6801 USA Sponsors: Kinetix International Logistics, Tel: 305-576-7000 • Fax: 305-688-2916 Tel: 310-632-9888 • Fax: 310-632-0044 LLC, USA [email protected] [email protected] Logenix International LLC, USA POC: Rene Morales POC: Jim Nance POC: Tepu Raymond POC: Chad Nance Sponsors: Atlasmex Relocations, Mexico POC: Cynthia Nance Atlas World Group International, USA Sponsors: Crystal Forwarding Inc., USA Supplier Member Jet Forwarding Inc., USA Move Art S.A. ShipHawk 21st km Markopoulou Ave Vinjes Transport as 3463 State St Ste 245 Peania, Attiki, 19002, Greece Ostre Rosten 98b Santa Barbara, CA 93105-2662 USA Tel: 30 210 6647090 • Fax: 30 210 6647094 N-7075 Tiller, Norway Tel: 805-335-2432 [email protected] Tel: 477- 290-0900 • Fax: 477-290-0939 Fax: 877-514-5445 POC: Evangelos Louzis [email protected] [email protected] POC: Irini Giakoumaki POC: Erik Vinje POC: Charley Dehoney POC: Evangelia Cheila POC: Dag S. Hansen POC: Ash Becker Sponsors: I.M.S. Inc. Int'l Moving POC: Morten Imbsen POC: Mikel Richardson Service, USA Sponsors: Star International Movers, USA Stephen Morris Shipping PLC, England Wickman Worldwide Services, Inc., USA

The international brand name of Denmark MØBELTRANSPORT DANMARK [email protected] Sweden [email protected] www.aspiremobility.com

Immigration Destination Service Moving Furniture Rental Expense Management Global Mobility

78 January/February 2015 • THE PORTAL IAM: Moving Forward Together WASHINGTON UPDATE By Jim Wise, PACE, LLP

On the Front Burner: Finalizing and Approving Trade Agreements

he leadership and many bipartisan lawmakers of the new lawmakers from considering amendments that may slow trade TCongress have signaled a willingness and desire to pass agreements, restrict the Administration’s ability to negotiate trade agreements with numerous countries in the Asia region and more freely, and would require a timetable for implementation. across the Atlantic. While President Obama has indicated that Specific to the Asia region, bipartisan Members of Congress he would continue to press for congressional approval for Trade have focused on the Trans-Pacific Partnership (TPP). Members Promotion Authority (TPA; formerly referred to as “fast track”), generally agree that TPA is important, but many also believe that many Members of Congress have requested that the focus be on the elements of the TPP should clearly spelled out in order to specific trade agreements. ensure the agreement takes effect upon approval. If approved by the Congress, TPA would require the fol- TPP is currently being negotiated among Australia, Brunei, lowing elements, favored by U.S. trading partners, as they are Canada, Chile, Japan, Malaysia, Mexico, New Zealand, Peru, designed to eliminate surprises and other delays: Singapore, the United States and Vietnam. Collectively, these • Extensive consultations and coordination with Congress countries represent 40 percent of all U.S. merchandise trade. throughout the process. The business community largely supports trade agreements, and • A vote on implementing legislation, within a fixed period of increasing the flow of goods in out and out of countries. time. In addition to TPP, talks are also continuing with the • An up or down vote, with no amendments. representatives from the European Union, which includes 28 While Congress has authority to regulate international trade, members countries, for a similar free trade agreement, referred the President may utilize TPA to negotiate trade agreements with to as the Transatlantic Trade and Investment Partnership (TTIP). foreign governments. Countries in Asia and around the world Delegates from the EU have indicated their desire to finalize prefer that the President be granted TPA, as it would prevent that agreement with the United States by the end of 2015. Sixty

Members can display the ILN logo on their websites! Accepting New Members!

Is your company diversifying into logistics? Do you already work in logistics, providing office moving, project forwarding, warehousing and distribution or cargo moving? Then it’s time to join forces with a group of IAM members who recently formed the IAM Logistics Network (ILN) This member-driven group, created in 2013, facilitates networking among IAM colleague companies seeking to expand already-thriving logistics businesses or ready to diversify into new business sectors.

ILN members realize these membership benefits immediately: ▶ Become part of an logistics network of IAM members ▶ Join your ILN colleagues for anytime chat and with whom you’ve already spent years developing discussion on the ILN Members-Only LinkedIn Group relationships and trust and in the IAM Social Café. ▶ Take part in an ILN members-only networking event at IAM’s 52nd Annual Meeting in Orlando, Florida

To join, or receive more information on the IAM Logistics Network (ILN), contact [email protected]

IAM: Moving Forward Together January/February 2015 • THE PORTAL 79 percent of global GDP, 33 percent of world trade in goods and 42 percent of world trade in services are accounted for between SIZE REALLY DOES MATTER the United States and EU member countries. Former Senate Majority Leader Harry Reid (D-NV) de- clined to bring trade promotion-related legislation to the Senate floor in the last Congress, based largely on concerns that the agreements may have a negative impact on the U.S. workforce, organized labor in particular. New Senate Majority Leader Mitch McConnell (R-KY) emphasized the importance of the trade agreements, and has pledged to make passage a top priority for the 116th Congress. Legislators opposed to trade agreements have cited investment and dispute settlement, state-owned enterprises, environmental protections and labor rights as issues that must be properly addressed before the agreements can receive their needed support. Appropriate protections for intellectual property must also be agreed to in principle, prior to approval. Of course it does. When shipping into the UK (even for European mainland) In order for President Obama to approve any trade agree- you need the resources to support your ment, action by the Congress would need to be taken sooner client. We offer 18 fully owned and rather later, to allow necessary time for House and Senate Com- operational locations covering the Head Office mittee markups, U.S. agency studies on the economic effects entire UK (including those offshore Hillsons Rd; Botley islands), over 200 vehicles and 500 Southampton; SO30 2DY of such the trade agreement, and other procedural items. It is staff. It’s all there to give your clients Tel: +44 1489 774926 estimated that significant progress must be made by June of this that extra bit of confidence when their Fax: +44 1489 774936 [email protected] year, in order to secure Presidential approval prior to the end of shipment leaves your shores for the UK www.whiteandcompany.co.uk Obama’s term in 2016. and Europe. Who says size doesn’t really matter?

80 January/February 2015 • THE PORTAL IAM: Moving Forward Together THE PORTAL

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Prices shown are the total cost for six insertions (one year). Premium placement is also available. Contact [email protected] for more information.

Deadlines to receive new artwork**: www.iamovers.org / February 2015 January

IAM Lights Up Orlando March/April Issue...... February 28, 2015 VOLUME XLVII The Journal of the International Association of Movers May/June Issue...... April 30, 2015 July/August Issue...... June 26, 2015 September/October Issue...... August 25, 2015 (ANNUAL MEETING ISSUE) November/December Issue...... October 30, 2015 January/February 2016 Issue...... December 28, 2015

IAM Portal to East and Southeast Asia

*Ad rates subject to change. **Deadlines to receive new artwork are subject to change. For further information about Portal display advertising, contact Janet Seely at IAM: Phone: (703) 317-9950 • Fax: (703) 317-9960 • E-mail: [email protected]

IAM: Moving Forward Together January/February 2015 • THE PORTAL 81 ADVERTISERS INDEX Industry Calendar

9ekim Worldwide Movers...... 39 Intermoves SG Global...... 60 February 23–26, 2015 A. F. Wohlstetter Scholarships...... 35 International Shippers Association...... 60 LACMA Convention Punta del Este, Uruguay A. Univers Transit Ltd...... 37 Invictus Relocation...... 14 AGS...... 13 Jacksonville Box...... 48 March 29–April 1, 2015 Air Animal...... 75 Klein’s Moving & Storage Corp...... 65 FIDI Conference Cape Town, South Africa Arrowpak Int’l...... 49 L&G International Movers...... 24 Aspire Mobility...... 78 La Rosa del Monte...... 41 May 18–20, 2015 IAM/ILN Regional Meeting Boonma...... 17 Leader Pack...... 71 Belfast, Northern Ireland Canal Movers & Logistics...... 54 Maxwell Logistics Pvd. Ltd...... 72 May 21–23, 2015 Capitol Transportation Puerto Rico...... 74 McGimpsey...... 48 Bar Conference Cargo Channels Pvt. Ltd...... 19 Metropolitan Transports...... 23 Belfast, Northern Ireland Coco’s International Movers...... 28 Miracle Brokers...... 69 October 18–21, 2015 Compact Movers...... 4 Movage...... 58 IAM 53rd Annual Meeting Coleman World Group...... 84 Move-it Channelmoving...... 68 San Diego, California, USA

Contour Logistics...... 40 Movers P.O.E...... 56,57 October 21-–24, 2016 CTSI Logistics...... 32 New Haven...... 62 IAM 54th Annual Meeting New Orleans, Louisiana, USA Daycos...... 38 Newland Relocation...... 15 DeWitt Companies ...... 9 NY International Shipping...... 50 October 9–12, 2017 IAM 55th Annual Meeting DGM Veron Grauer SA...... 11 Pac Global...... 10 Long Beach, California, USA Door to Door Transports S.A.C...... 51 Panama Intermoving & Relocation...... 34 Emerald Relocations...... 17 Potter Whse & Trans...... 24 Coming Up in Enterprise Database Corporation...... 6 Premier Relocations...... 66 The Portal in 2015 EUROMOVERS...... 76 Receivable Protection Program...... 77 EUROUSA...... 46 ReloSmart Asia...... 31 March/April: Executive Insurance Services...... 20 Rosebrock...... 43 Relocation & Destination Services: Getting Your Customers Express Cargo Services...... 72 Schumacher Cargo...... 73 There Is Just Half the Job Felix Relocations...... 29 SIR Move Services...... 47 Flippers...... 53 SIT Grupo Empresarial, SL...... 29 May/June: Those Are the Breaks: IAM Garcia Trucking Service...... 61 Status Baby...... 67 Members Who Make Your GEP...... 40 Subalipak...... 12 Customers Whole GInter...... 45 TG International...... 18 [A Focus on Insurance and Risk GLS Korea...... 12 The Movers—Oman...... 14 Management Services]

Gosselin Group ...... 3 The Pasha Group/Gateways International....83 July/August: Gridiron Forwarding...... 70 The Shore Porters Society...... 44 Movers Doing Good: Caring, Guyana Overseas Traders...... 58 Tong-In International...... 67 Community & Corporate Responsibility Harsch, The Art of Moving...... 27 UniGroup Relocation...... 21 Hasenkamp...... 42 Universal Relocations...... 26 September/October High Relocation Worldwide, Inc.–Korea...... 19 Universal Storage Container...... 2 (Annual Meeting issue): Homepack Freight International...... 64 Victory Packaging ...... 52 Packing & Crating: Thinking Inside the Box IAM Logistics Network (ILN)...... 79 Voxme...... 55 IAM Mentor Match...... 36 Wells Fargo Insurance Services ...... 5 Watch your inbox for ePortals IAM Social Cafe...... 22 White & Co...... 80 with guidelines for submitting articles for each of these Interem Ltd ...... 80 Worldcare Pet Transport...... 54 upcoming issues. If you’re not an Inter Grace Movers...... 18 Zuhal Pack International...... 16 ePortal subscriber, e-mail [email protected] and ask Intermove...... 25 to be added to the distribution list. We get it there.

The Pasha Group The Pasha Group and Gateways International, Inc. Global Headquarters deliver the right solution at the right time. 4040 Civic Center Drive Suite 350 • Military and Government Ocean Services San Rafael, CA 94903 to and from Europe and Asia (415) 927-6400 • Port and Consolidation Services

Gateways International, Inc. • Inland Transportation A Pasha Group Company • Competitive Hawaii Ocean Services 2701 First Avenue • Specialized Alaska Moving Services Suite 420 • GSA Relocation Services Seattle, WA 98121 (800) 257-5256 Visit pashagroup.com and pashafamiliesfirst.com