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How can I compare the conversion charges when I use my card in the European

Economic Area (EEA)?

Why you should compare the currency conversion charges When you use your card in the European Economic Area (EEA), you may be able to choose to pay in the local currency or in . If you decide to pay in pound sterling, you'll pay the currency conversion charges offered by the ATM or point of sale (POS) service provider (e.g. the company providing the card machine). If you choose to pay in the local currency, the conversion will be done by us for a charge.

What this means for you The currency you choose to pay in will vary how much you're charged. Under (EU) Regulation, all parties must publish their currency conversion charges as a percentage mark-up over the "reference rate" last issued by the European (ECB). You can see our current mark-ups for each EEA currency below. You can use these to compare our rates with the published rates of other providers.

How to find the best way to pay First consider whether you're making an ATM withdrawal or making a card payment (e.g. paying in a shop or restaurant) in an EEA currency. Then go to the relevant table, find the local currency and choose either debit or credit card (you can find this information on the front of your card), and if it's issued by Visa or Mastercard.

The lower the percentage, the lower the mark-up. If the rate is lower than the most recently published ECB reference rate it will be prefixed with a minus symbol.

About our rates The tables below are updated regularly using the published ECB reference exchange rates. If you decide to pay in local currency, the conversion of the payment transaction will be done at the rates applied by Visa or Mastercard.

The mark-ups displayed below may differ from the actual currency conversion charge applied to your payment because:

the transaction is processed. This processing date may be different to the day on which you ask us to make the payment.

indicated in the tables below. ECB, VISA and Mastercard rates may change between updates to the tables. As these percentage mark-ups can vary, due to the above factors which are outside of our control, please treat the below tables as indicative only.

09/25/2021-1:03 AM #PUBLIC Indicative % mark-ups for using your card in the EEA

Personal Card

Using an ATM

VISA Mastercard Debit Card Debit Card Debit Card Debit Card for Premier/ for Bank Credit Card for Premier/ for Bank Credit Card Advance Account Advance Account 2.84% 4.84% 6.07% 2.80% 4.80% 6.03% (BGN) 3.16% 5.16% 6.40% 2.89% 4.89% 6.12% (HRK) 2.81% 4.82% 6.05% 3.18% 5.19% 6.43% Czech Korona (CZK) 2.96% 4.96% 6.19% 3.31% 5.32% 6.56% (DKK) 2.83% 4.83% 6.06% 2.80% 4.80% 6.03% (HUF) 3.66% 5.68% 6.92% 3.55% 5.57% 6.81% Icelandic Króna (ISK) 2.92% 4.93% 6.16% 2.32% 4.32% 5.54% (CHF) 2.92% 4.93% 6.16% 2.32% 4.32% 5.54% (NOK) 3.10% 5.11% 6.34% 3.02% 5.03% 6.26% Polish Zloty (PLN) 3.09% 5.10% 6.33% 3.18% 5.19% 6.42% Romanian Lei (RON) 3.29% 5.30% 6.54% 3.23% 5.24% 6.47% (SEK) 2.96% 4.97% 6.20% 2.88% 4.88% 6.11%

Making a purchase e.g. in a shop or restaurant

VISA Mastercard

Debit Card Credit Card Debit Card Credit Card

EURO 2.84% 3.08% 2.80% 3.04% Bulgarian Lev (BGN) 3.16% 3.40% 2.89% 3.13% Croatian Kuna (HRK) 2.81% 3.05% 3.18% 3.42% Czech Korona (CZK) 2.96% 3.20% 3.31% 3.56% Danish Krone (DKK) 2.83% 3.07% 2.80% 3.04% Hungarian Forint (HUF) 3.66% 3.90% 3.55% 3.79% Icelandic Króna (ISK) 2.92% 3.16% 2.32% 2.56% Swiss Franc (CHF) 2.92% 3.16% 2.32% 2.56% Norwegian Krone (NOK) 3.10% 3.34% 3.02% 3.26% Polish Zloty (PLN) 3.09% 3.33% 3.18% 3.42% Romanian Lei (RON) 3.29% 3.53% 3.23% 3.47% Swedish Krona (SEK) 2.96% 3.20% 2.88% 3.12%

Business Card

09/25/2021-1:03 AM #PUBLIC Business Card

Using an ATM

VISA Debit Card Credit Card EUR 4.34% 6.07% Bulgarian Lev (BGN) 4.66% 6.40% Croatian Kuna (HRK) 4.32% 6.05% Czech Korona (CZK) 4.46% 6.19% Danish Krone (DKK) 4.33% 6.06% Hungarian Forint (HUF) 5.17% 6.92% Icelandic Króna (ISK) 4.43% 6.16% Swiss Franc (CHF) 4.43% 6.16% Norwegian Krone (NOK) 4.61% 6.34% Polish Zloty (PLN) 4.59% 6.33% Romanian Lei (RON) 4.80% 6.54% Swedish Krona (SEK) 4.47% 6.20%

Making a purchase e.g. in a shop or restaurant

VISA Debit Card Credit Card EUR 2.84% 3.08% Bulgarian Lev (BGN) 3.16% 3.40% Croatian Kuna (HRK) 2.81% 3.05% Czech Korona (CZK) 2.96% 3.20% Danish Krone (DKK) 2.83% 3.07% Hungarian Forint (HUF) 3.66% 3.90% Icelandic Króna (ISK) 2.92% 3.16% Swiss Franc (CHF) 2.92% 3.16% Norwegian Krone (NOK) 3.10% 3.34% Polish Zloty (PLN) 3.09% 3.33% Romanian Lei (RON) 3.29% 3.53% Swedish Krona (SEK) 2.96% 3.20%

09/25/2021-1:03 AM #PUBLIC