Rider's Guide
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RIDER’S GUIDE COMMUTER RAIL SERVICE From Manassas, VA and Spotsylvania, VA to Washington, DC Effective July 1, 2017 NIV N ER A S H A R T Y A better way. A better life. 5 2 2 0 1 7 1 9 9 2 YOUR TICKE TS ARE JUST A TAP AWAY Download the free VRE Mobile app Buy and use VRE tickets and passes – right from your smartphone! Learn more at vre.org/mobile WELCOME Virginia Railway Express (VRE) is a commuter rail system serving Central and Northern Virginia and the District of Columbia. Our mission is to provide safe, cost-effective, accessible, reliable, convenient and customer- responsive commuter-oriented passenger rail service. We invite you to relax and enjoy the ride! 1 SCHEDULE VRE operates Monday through Friday, primarily traveling northbound toward Washington, DC in the morning, and southbound toward Manassas (along I-66) and Spotsylvania (along I-95) in the evening. VRE does not operate on weekends or Federal holidays. VRE follows “S” train schedules (see pages 18–19 and 22–23) during times of inclement weather or other service disruptions, and on the days after Thanksgiving, Christmas Eve (when it falls on a weekday) and the weekdays between Christmas and New Year’s Day. COURTESY Please be considerate of others while riding VRE trains. Remember to place your belongings under your seat or in the overhead racks. Please refrain from placing your feet, beverages or umbrellas on the seat beside you. Saving or blocking seats is not permitted. QUIET CARS A Quiet Car is offered on every train – it’s the car closest to the engine. While a Quiet Car is not completely silent, its passengers must refrain from talking on phones, keep sounds from cell phones, laptops and other electronics turned off, and speak only in short whispers. Seating is available on a first come, first served basis. Passengers not wishing to be quiet may move to another car. Note: Quiet Car is a registered service mark of Amtrak. BICYCLES Collapsible bicycles are permitted on all of our trains. Full-size bicycles will only be allowed on the last three northbound, the mid-day, and the last three southbound trains on each line: trains 310, 312, 314, 301, 311, 313 and 315 on the Fredericksburg Line, and trains 328, 330, 332, 2 336, 338, 321, 325, 333, 335 and 337 on the Manassas Line. • Bicycles must board at the northernmost car on the train and use the southern half of the car. • No more than two bicycles are allowed on the car. If the car already has two bikes on board, you cannot bring your bike on the train and must wait for the next one. • Bicycles must be tethered to the south end bench seats (distinguishable by only having four folding seats) using a bungee cord attached to the eyelet on the seat frame. Bicyclists are responsible for securing their bicycles. • The bench seating on the north end of the car is priority seating for passengers with disabilities. This area is located directly across from the restroom and cannot be used for bicycles. • If the bench seating for bicycles is occupied by passengers, the bicycle rider may ask the passengers to vacate the seat or ask the conductor for assistance if the passenger is unwilling to move. The priority will be for the bicycles. • For the safety and convenience of our other riders, bicycles will be boarded and removed last – after all other passengers have boarded or detrained. • Passengers are not permitted to ride bicycles on the platforms or trains. • Bicycles must be clean and free of grease. • VRE is not responsible for the security of bicycles brought on board. FOOD AND BEVERAGES Food and non-alcoholic beverages may be consumed on board trains. Please dispose of all food, drinks, wrappers and containers in proper receptacles. RECYCLING Please dispose of newspapers in recycling bins on platforms where available. 3 NO SMOKING Smoking, e-cigarettes and vaporizers are not permitted on board. Smoking is also limited to the first 100 feet at the north end of station platforms. Please refrain from smoking until you are well away from the train and disembarking passengers. BAGGAGE AND PARCELS Items that do not cause safety hazards or inconvenience other passengers are permitted on board trains if placed under your seat or in the storage racks. Please ask the conductor about storing oversized belongings before you board. Please be sure to keep track of your bags and take them when you detrain. Unattended baggage is considered a security risk and should be reported to the conductor. We encourage our riders to put identification tags on all their bags. LOST AND FOUND VRE is not responsible for lost items or lost tickets. Lost items/tickets are not only an inconvenience, but also a security risk. Be sure to mark your belongings, including jackets and umbrellas, with your name and phone number and include your business card in your ticket holder. You can do your part by remembering to take your belongings with you. To report a lost item or ticket, visit www.vre.org and fill out a lost item or lost ticket report, or call VRE at (703) 684- 1001 during normal office hours (Mon–Fri, 6 a.m.–7 p.m.). CELL PHONES Cell phones are permitted on trains. Please be considerate of other passengers by holding your voice down and keeping conversations to a minimum. 4 CHILDREN AND YOUTH All children under 12 years of age must be accompanied by an adult and must be seated at all times while the train is in motion. Children 10 years of age and younger accompanied by a fare-paying adult may ride free of charge. ACCESS FOR PERSONS WITH DISABILITIES Trains, stations and communication systems operated by VRE are designed to be accessible to persons with disabilities. TTYs have been installed at the majority of our stations. Hearing impaired people can reach VRE by calling TTY (703) 684-0551, or through the Virginia Relay Center for the Hearing Impaired at (800) 828- 1120. REASONABLE ACCOMMODATIONS VRE is committed to a policy of non-discrimination in the conduct of its business, including its reasonable accommodations responsibilities—the delivery of equitable and accessible transportation services. To obtain more information or to file a complaint, visit www.vre.org/accessibility or call (703) 684-1001. Hearing impaired people can reach VRE by calling TTY (703) 684-0551 or through the Virginia Relay Center for the Hearing Impaired at (800) 828-1120. TITLE VI POLICY In accordance with Title VI of the Civil Rights Act of 1964, VRE does not discriminate on the basis of race, color or national origin. To obtain more information on VRE’s Title VI policy or to file a complaint, visit www.vre.org or call (703) 684-1001. 5 GUARANTEED RIDE HOME PROGRAM If you become ill, have an unexpected emergency or unscheduled overtime between 6 a.m.–10 p.m., Commuter Connections’ Guaranteed Ride Home Program will provide you a free ride home, to the train station or to the medical facility handling the emergency. Unscheduled overtime must be confirmed by your supervisor. To register for this free service, call Commuter Connections at (800) 745-7433 or visit www.commuterconnections.org. SERVICE UPDATES Current train status is available via the VRE Mobile app, www.vre.org, and automated phone lines: (703) 684- 0400 or (800) RIDE-VRE (743-3873). In addition to our website, delays are reported through Facebook and Twitter. To have delay information texted or emailed to you, register for Train Talk at www.vre.org. SERVICE GUARANTEE If a VRE train enters a station 30 minutes or more behind the published schedule (according to the conductor’s watch), all passengers detraining from that point and forward are eligible for a Free Ride Certificate (FRC). Crews will issue FRCs on board at the time of delay whenever possible. Please visit www.vre.org for more information. SECURITY BLANKET If you take a train that is scheduled to arrive at your station at least 30 minutes before your daycare’s closing, count on VRE. We’ll get you to your station within 15 minutes of the scheduled arrival time. If we don’t, then we will reimburse your daycare late fees. You may use this benefit up to four times a year. Visit www.vre.org for more information. 6 TICKET PURCHASE OPTIONS MOBILE TICKETING The free VRE Mobile app makes buying and using VRE tickets and passes easier than ever. Download it for iPhone® or AndroidTM today, and you can enjoy: • No paper tickets to keep track of • Single-Ride, Day Pass, Five-Day, Ten-Ride, Monthly and Amtrak Step-Up Tickets delivered straight to your smartphone • No need to stop at a vendor location or Ticket Vending Machine • The choice to split payment between two cards, or a card and SmartBenefits® • The ability to purchase tickets at your convenience, then validate before boarding Learn more at: www.vre.org/mobile STATION VENDING MACHINES Use your Visa, MasterCard, Discover, American Express or ATM card at the Ticket Vending Machines at all VRE stations. TICKET VENDORS The following sales outlets sell VRE tickets: Note: Ticket vendor locations and their service days and hours are subject to change. Please visit www.vre. org/ticketvendors for the most up-to-date information and additional details. VRE encourages you to call ahead to be certain that the store will be open and will accept your method of payment. 7 Mobile Commuter Store at L’Enfant Plaza 7th and D Sts., SW, Washington, DC Mon–Tue, 9:30 a.m.–3:30 p.m.