SASKTEL
INTEGRATED BUSINESS
COMMUNICATIONS (IBC)
ANDROID MOBILE CLIENT USER GUIDE
March 2020 Version 1
TABLE OF CONTENTS
Installation and Sign In ...... 3
Call History ...... 4
Side Menu ...... 4
My Profile and Presence ...... 6
Contacts ...... 6
In Call Actions ...... 7
Messages ...... 9
My Room ...... 9
Settings ...... 10
Call Settings: Incoming Calls ...... 11
Call Settings: Outgoing Calls ...... 12
Call Settings: Call control ...... 12
Settings: Calling ...... 14
IBC Mobile Client and Android settings ...... 15
IBC Wireless and IBC Mobile Client ...... 15
More Information ...... 16
IBC Android Mobile Client User Guide 2 INSTALLATION AND SIGN IN The IBC Mobile Client allows users to access high definition business communications and collaboration services from their favorite device, wherever they happen to be.
Download the IBC client from the Google Play Store (OS 5.0 or later), read and accept the terms and conditions of the end user agreement.
To get to the Sign In screen, select SaskTel IBC from the Region options and tap Continue. Sign in using your SaskTel 10-digit IBC User ID ([email protected]) and password. Your User ID and temporary password would have been provided to you in the email sent by the SaskTel Business Team with a subject line IBC login and support. Use the IBC User Portal to change your password. Your Enterprise Administrator in your organization can reset your password for you. It is recommended to use the device’s password manager to save your credentials.
The application will ask permission to: make and manage phone calls, access photos and media on your device, access your contacts, take pictures and record video, access the device’s location, and record audio. For full use of IBC functionality, it is recommended to allow access for each of these.
When prompted, enter the 10-digit number of the device you are using to enable the mobile phone to use your business phone number when making or receiving calls.
Each time you sign in a message will appear to inform you of 9-1-1 services and IBC. Select Update 9-1-1 Location to update your temporary location, Accept your location, or Cancel. For more information on updating your temporary 9-1-1 location, refer to VOIP 9-1-1 on sasktel.com/ibcsupport.
NOTE: For collaboration functionality such as instant messaging, presence, and My Room, the user must be subscribed to those features. For the purpose of this user guide, all functionality of the IBC Mobile Client will be described.
IBC Android Mobile Client User Guide 3 CALL HISTORY Upon sign in, you will see your Call History screen, which displays all call activity; incoming, outgoing, or missed calls. 1. Access the side menu. 2. Outgoing call. Tap on the call record to view the profile where you can place another call, chat, add/remove to favorites or groups, etc. 3. Incoming call. 4. Missed incoming call. 5. Delete Call History. You can also delete individual records by swiping left on a record. 6. Access the dialpad.
SIDE MENU From the side menu you can access most of the application’s functions and settings. 1. Profile. Update your profile and presence or availability. For more information, see below My Profile and Presence. 2. Messages. View your message history and create new instant messages. For more information, see below Messages. 3. Contacts. Access your favorites, groups, and directories. For more information, see below Contacts. 4. IBC User Portal. Tap to open the IBC User Portal in your default web browser. Manage features like Busy Lamp Field for the Desktop Client and your desktop phone, Call Forwarding Selective, Selective
IBC Android Mobile Client User Guide 4 Acceptance/Rejection, etc. 5. Update 9-1-1 Location. Tap to open the VoIP 9-1-1 portal in your default web browser. Log in using your voice mail credentials and update your temporary location. 6. Voice Mail Portal. Tap to open the voice mail portal in your default web browser. Manage your voice mail settings and check your voice mail messages. 7. About. View the version of the client, end user license agreement, and SaskTel privacy policy. 8. Sign Out. Sign out of the client. 9. Pull Call. Pull an active call on your desktop phone or Desktop Client to your mobile device to continue the call while on the go. 10. Voice Mail. Tap voice mail to dial the voice mail manager, check messages, and manage voice mail settings. 11. Dialpad. Access the dialpad to place an outgoing call or to retrieve a parked call by using the feature access code *56, followed by the extension of the line the call is parked on, followed by #. Dial *56# if the call is parked on your own line. 12. Settings. Manage call settings. For more information, see Settings below. 13. Use VoIP. Enable and disable Voice over IP calling. See Calling for more information. 14. Help. Tap help to open the IBC support website in your default web browser. 15. Call/Join/Leave Room. To access or leave your My Room or to Call your Audio Conference bridge. For more information, see My Room below.
IBC Android Mobile Client User Guide 5 MY PROFILE AND PRESENCE From the side menu, tap on your profile picture to view your own profile where you can edit it and set your availability. Availability is automated by default.
Your profile picture will be displayed in Contact lists, Directory, and in chat screens to other Android client users. Tap edit to change your profile photo by using the camera to take a selfie, choose an existing photo, or to clear your profile photo.
You can enter a What’s on your mind? message. This status text is shown to those that have you in their contact lists.
You can also set your location, viewable to your friends. This location is not used for Emergency 9-1-1 services.
To share your profile picture, What’s on your mind, and your location with desktop and iPhone clients, log into the Desktop Client and add them to your contacts. That user will receive a request and must approve it.
CONTACTS From the side menu, you can access the following contact lists: Favorites, Groups, and Directory.
Favorites and Groups will sync from your desktop and tablet clients.
You can: • Search the Directory by entering a name or partial name in the search field, which will provide results from your Favorites, the Enterprise Directory, Enterprise Common, Group Common, and Personal Phone List, as well as your local mobile contact list. • Click on the mobile device icon to view local contacts.
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From the Contact’s profile, you can make a phone call, video call, send an instant message (chat), join their My Room, join their conference bridge, and add to favorites or groups. You can also open a contact profile from Call History.
IN CALL ACTIONS You can perform the following actions from the In-Call screen during an active call: 1. Access the Dialpad. 2. Tap Transfer to select a contact and number or enter a number into the dialpad. For example, you will be presented with two options: a. Call Erin Demo First to establish a call with the third party privately before completing the IBC Android Mobile Client User Guide 7 transfer by pressing Complete. This option is consultative transfer. b. Transfer to Erin Demo to transfer call directly. This is also called Blind Transfer.
3. Unmute/Mute the microphone. 4. Place call on hold. 5. Enable/Disable speaker. 6. Make a 6-Way Conference (add up to 5 other participants). Once you start a conference, you can see Participants in the more menu and add more participants. 7. Make a New Call. When you have two active calls you can Swap between two calls or Merge calls. a. New Call should be used to park an active call. *55# to park on your line or *55, followed by the extension you want to park the call on, followed by #. 8. Transfer to Mobile. Use this if your Wi-Fi or LTE signal is poor and you want to switch to 3G/VoLTE to provide Quality of Service. 9. Switch to Video Call. Escalate from an audio to video call and downgrade from a video to audio call. Video calls automatically go to speaker mode. 10. End call. 11. More Menu to access options 1, 2, and 6-9.
IBC Android Mobile Client User Guide 8 MESSAGES From the side menu, you can open the Messages screen. 1. Exit Messages. 2. New Messages or My Room notifications are indicated in bold. 3. Message history. 4. Search messages. 5. Add Message. Search a contact and start a new one-on-one or group message.
MY ROOM Join/Leave your My Room from the side menu or your profile page. You can also join other user’s My Room from their profile page. 1. Back to Call History or Messages. 2. View Participants list. NOTE: Unlike the Desktop Client My Room, participants who dial in to the Audio Conference bridge, without the chat, will not be visible here. 3. Leave Room. 4. Chat history in My Room. 5. More menu. To view 2, 3, and 7. If you are in another user’s My Room you will also see View Profile, Call, or Chat the other user. 6. Dial into Audio Conference Bridge. This will only appear if you or the other user has been assigned as an Audio Conference Host by your Administrator in your organization.
IBC Android Mobile Client User Guide 9 7. Copy Guest Link. Provide this link in a meeting invitation to clients or customers who do not have IBC. It includes both the guest client link and audio conference bridge details (if you have been assigned as a host by your Administrator in your organization). The link will open in a default web browser where the person can request access to your My Room, join the conference bridge, engage in instant messaging, and view your shared screen when sharing from your Desktop Client. This will only appear for My Room, not another user’s room. 8. Example of My Room details when pasting the Guest Link. 9. Enter and send new chat messages.
SETTINGS The Settings menu: 1. Exit back to the Call History. 2. For more information, see Call Settings: Incoming Calls, Call Settings: Outgoing Calls and Call Settings: Call Control below. 3. Calling displays the dialing service for outbound calls. This user has Call VoIP configured. For more information, see Calling below. 4. Troubleshooting Detailed Logging: • Enable/disable Detailed Logging to allow SaskTel Support teams to troubleshoot issues. • Enable/disable Crash Reporting to send app crash information to SaskTel. • Email Logs to Support. 5. Enable/disable Chat Heads.
IBC Android Mobile Client User Guide 10 6. Enable/disable Do Not Disturb. 7. Enable/disable Call Forwarding. For more information see, Call Settings: Incoming Calls and Call Settings: Outgoing Calls below. 8. Contacts. Choose how to display and sort your contact lists.
CALL SETTINGS: INCOMING CALLS Incoming Calls 1. Exit back to Settings menu. 2. Toggle to enable Do Not Disturb to automatically forward all incoming calls to your voice mail. If you wish to enable a Ring Splash that plays on your desktop phone when Do Not Disturb is enabled and a new call comes in, configure in the IBC User Portal. 3. Call Forwarding. Tap the arrow to display Call Forwarding options. 4. Call Forward Always. Automatically forward incoming calls to a different phone number. Toggle on to enable and enter the forward to phone number. Enable Ring Splash (an audible indicator, on a SIP device, that your phone has forwarded) to display a notification on your desktop phone and client when a call is being forwarded. 5. Call Forward When No Answer. Automatically forward all incoming calls to a different phone number if you have not answered after a certain number of rings. Toggle to enable, enter the forward to phone number, and select the number of rings before the call forwards. 6. Call Forward When Busy. Automatically forward all incoming calls to a different phone number only when your phone is busy. Toggle to enable and enter the forward to phone number.
IBC Android Mobile Client User Guide 11 7. Call Waiting. When subscribed to this feature you will be able to enable and disable Multi-Key Call Waiting.
CALL SETTINGS: OUTGOING CALLS Outgoing Calls 1. Automatic Callback allows you to be notified when the previously called IBC busy party becomes idle and automatically establish a call for the user.
CALL SETTINGS: CALL CONTROL The Call Control settings allow you to control Call Queue and Call Me Anywhere. 1. Call Queue becomes available when subscribed and assigned to a Call Queue by your Enterprise Administrator in your organization. It allows you to join and leave Call Queues and set your Automatic Call Distribution (ACD) status. Tap on the drop-down menu to configure Call Queues. 2. Set your Status to Signed In, Signed Out, Available, Unavailable, or Wrapping Up.
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3. View all the Call Queues that you have been assigned to in the Call Center ID’s drop-down menu. Join or leave Call Queues by toggling the widget. 4. Call Me Anywhere drop-down to view 5-9. This feature allows incoming calls to reach you anywhere on any device. You can configure the Call Me Anywhere number(s) from the any IBC client or the IBC User Portal. 5. Alert All Locations will enable alerts (simultaneous ringing) on all Ring Numbers that are enabled. 6. Configure another phone number (Ring Numbers) to receive incoming calls. If Call Me Anywhere is active for the mobile device you are using with the client, it will automatically be disabled upon sign-in and automatically be activated upon signing out of the client. If you want to use the Call Through feature, your mobile device’s number must be listed here. 7. Do Not Forward when configured an incoming call to a Ring Number will ignore that Ring Number's forwarding rules. For example, it will prevent that call from going to that Ring Number’s voice mail. 8. Answer Confirmation will play a confirmation message to you when you receive a call on your Anywhere number. It requires you to press any number on the keypad before accepting the call. This option is useful if you do not want the caller to reach your Call Me Anywhere phone’s voice mail box, or to differentiate between personal or business calls. 9. Call Control for a Ring Number is not a supported feature.
IBC Android Mobile Client User Guide 13 SETTINGS: CALLING Use the Calling menu to configure default dialing services for outbound calls and incoming calls. Calls can be placed from the dial pad, through a contact profile, or from a chat. When placing calls, the application will use the dialing service configured. Dialing service options can be selected in the Calling menu found in the Settings menu. 1. Back to the Settings menu. 2. Use VoIP to enable calls to use your data/Wi-Fi and displays your business identity. 3. When VoIP is disabled the Dialing Service options appear. 4. Call Through allows you to complete calls over the cellular network instead of data/Wi-Fi, receive the free North America long-distance rates of IBC, and to have your business identity displayed. This feature is valuable if you are in an unreliable data/Wi-Fi area, roaming within North America, or you do not want to share your mobile phone number with the party you are calling. Call Through initiates an outbound call through the mobile phone. The call will be placed over the wireless network using a toll-free number. Call Through requires This Phone Number (8) to be set to the 10-digit phone number of the mobile device. It must also match the number configured as a Ring Number for Call Me Anywhere. 5. Call Back allows you to complete calls over the cellular network instead of data/Wi-Fi, receive the International long-distance rates of IBC, and to have your business identity displayed. This feature is valuable if you are in an unreliable data/Wi-Fi area, roaming outside of North America, or do not want to share your mobile phone number with the party you are calling. Call Back initiates an inbound call to your mobile phone. Once you answer, an outbound call will be placed over the wireless network. Call Me Anywhere Ring Number and Alert All Locations must be enabled with the device’s phone number to enable the Call Back Dialing Service for placing calls. 6. This Phone uses the wireless network and displays your mobile phone caller ID, not your business identity. 7. SaskTel IBC to configure Call Me Anywhere locations. 8. This Phone Number should contain the mobile device’s 10-digit telephone number.
IBC Android Mobile Client User Guide 14 NOTE: Call Back and Call Through are features of Call Me Anywhere. It is not recommended to configure an IBC Wireless Number as a Call Me Anywhere number. Therefore, Call Back and Call Through should not appear for users subscribed to IBC Wireless.
IBC MOBILE CLIENT AND ANDROID SETTINGS From Android Settings > Apps > IBC, the user can allow IBC to access: • Notifications • Camera • Contacts • Location • Microphone • Storage • Telephone It is recommended that IBC have access to all resources.
Your phone will receive push notifications for incoming calls and one-on-one messages even if the client application is not running, provided you are signed in.
The user can configure the type of notifications they want to get with IBC: • Chat notifications (silent) • Chat notifications (sound) • Call • Ongoing Call • Widget Notifications (ongoing) • Show in Notification Center • App icon badges It is recommended for all items to be enabled.
IBC WIRELESS AND IBC MOBILE CLIENT If you are an IBC Wireless user, you will have access to the IBC Mobile Client. The client allows you to configure some of the IBC features. You must subscribe to the collaboration features to receive the instant messaging, presence, and My Room functionality of the mobile client.
While travelling internationally, you can make and receive calls using the mobile client to avoid international long- distance rates. Where Wi-fi is not available, data charges may apply. It is not recommended to use the mobile client for incoming or outgoing calls other than when travelling internationally.
When logging into the mobile client the service will automatically disable the alerting of the IBC Wireless Number and IBC Number natively to the mobile device. This is to allow all incoming calls to come through the mobile client. When signing out of the mobile client you will be asked if you would like to receive IBC Wireless calls, click yes to enable incoming calls to the mobile device.
NOTE: You will not receive calls on your mobile device if you click no, cancel, or just close the mobile client.
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MORE INFORMATION For more information on the IBC Features, or to view the IBC Troubleshooting Guide, go to sasktel.com/ibcsupport.
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