New Terminal 2 Next Stage in Heathrow's Transformation

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The official magazine of the Airport Operators Association

AUTUMN 2013

New Terminal 2 Next stage in Heathrow’s transformation

Policy Features News Airports Commission – Edinburgh Airport’s £150m investment in an AOA Annual Conference & Exhibition: ‘emerging thinking’ outstanding passenger experience Comprehensive exhibitor news Guernsey’s airfield upgrade to ‘future proof’ the airport Delivering world class integrated baggage handling solutions

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babcock-spring2013-1.0.indd 1 27/02/2013 09:54 p.3 www.aoa.org.uk The Airport Operator autumn 2013

Can I welcome readers to Ed Anderson, Chairman, this edition of the Operator, which is published around the Airport Operators Association time of our Annual Conference and Exhibition. We have The official magazine of the attracted a top class speaker line Airport Operators Association up to the conference, including the very recently appointed Minister for Aviation Robert Goodwill MP, Airport Chairman’s Commission Chair Sir Howard Davies, IAG Chief Executive Willie Walsh and Ryanair Chief Introduction Airport Operators’ Association Executive Michael O’Leary. The exhibition has sold out and 3 Birdcage Walk delegate bookings are extremely future. We will continue to London healthy. In short, we are set for urge the Commission to give SW1H 9JJ Tel: 020 7799 3171 another excellent conference. due consideration to all the Fax: 020 7340 0999 options that are put before it The AOA has prepared a and to keep to its timetable. www.aoa.org.uk response to the Government’s We also urge all the main Aviation Policy Framework, political parties to act upon the comparing the Framework Commission’s findings, once its with our own policy document Final Report is published in 2015. which we launched at last year’s conference and which We continue to lobby through contained 25 recommendations the ‘A Fair Tax on Flying’ for Government action. We coalition on Air Passenger The Airport Operator is produced will launch this response at Duty. We have been supporting by PPS Publications Ltd. this year’s conference. a business campaign to James Howson demonstrate the effect high Publisher & There is much for the industry levels of APD have on business Exhibition Manager to welcome in the Framework, costs (almost 500 businesses not least the positive language have signed up); and assisting Ross Falconer Editor about aviation and its a TaxPayers Alliance consumer contribution to the economy. PR campaign, which surveyed Amy Hanna This is in stark contrast to the the overall cost of holiday taxes Deputy Editor position some two or three years (resulting in articles in The Sun, ago. Our response will welcome The Daily Mail, the Telegraph, Richard Jende the broad direction of the and broadcast articles on ITV Head Designer Framework and its recognition and Sky News). Next steps in Victoria Wilkinson that the sector needs to grow, the campaign are being planned Designer provided of course that we currently. We are calling for deliver on our commitments APD to be reduced and for HM Paul Sweeney on carbon and noise. We will, Treasury to undertake a full General Manager - Association Business however, continue to highlight review of the economic impact the many areas in which the tax, which is now at a truly Paul J. Hogan we see the need for further eye watering level and which Managing Director Government action in order can be a major disincentive to create the environment in to airlines considering new

which our industry can prosper. services from UK airports. PPS Publications Ltd 3a Gatwick Metro Centre Balcombe Road The work of the Sir Howard With Ireland only this month Horley, Surrey Davies Airports Commission following on from Belgium, RH6 9GA continues and we are pleased Denmark and Holland’s example United Kingdom that there is now a process in of scrapping APD entirely, and Tel: 01293 783851 Fax: 01293 782959 place, with a clear timetable, with Germany earlier this year Email: [email protected] to advise the Government on freezing it, it is clear the direction future airport capacity. We of travel in Europe is to lower the www.pps-publications.com are looking forward to hearing burden of air tax on passengers with policy makers than it our industry can prosper Sir Howard speak at the and the aviation sector – the was in 2010 but we cannot and make its contribution to ©PPS Publications Ltd 2013 conference and we are pleased UK should now follow suit. be complacent. There is still the economic recovery. Please ensure all press releases that his emerging thinking much to do to achieve our are sent to PPS Publications indicates that the Commission All in all, we feel that our aims of a policy, regulatory I look forward to seeing many directly, not to AOA head office. will support expansion in the sector is now better positioned and fiscal framework in which of you at the AOA Conference.

Cover photo courtesy of Heathrow Airport aoa is pleased to work with its corporate and silver sponsors Corporate sponsors

Silver sponsors p.5 www.aoa.org.uk The Airport Operator autumn 2013 Airports Commission – ‘emerging thinking’

The event comes just two By Tim Alderslade, Public Affairs & PR months before the Commission is due to publish an Manager, Airport Operators Association Interim Report, which will set out both short and medium-term measures that it believes can On Monday 7 October, the AOA was present at a well- alleviate current capacity constraints in the UK, and a short attended speech, delivered by Sir Howard Davies, Chair list of options for future capacity. of the independent Airports Commission, that set out the The options will then be scrutinised over the course of Commission’s emerging thinking on future airport capacity. 02 2014, resulting in a Final Report being published in the summer of 2015. growing demand, stating “we He admitted that past passenger trading more with developing “Demand forecasts overly will need some net additional forecasts have not been markets in countries such optimistic/use existing The speech was generally runway capacity... an attempt altogether reliable; however as India and China, the UK capacity”; “The market will positive for the airports to rely on runways currently he made clear that owing would require extra capacity. respond to constraints”; and sector as a whole. Sir Howard in operation would be likely to demand for leisure travel “The environment”. He then was unequivocal about the to produce a distinctly sub- increasing, the expected upturn Sir Howard mentioned a analysed each option in detail, need for future increases in optimal solution for passengers, in the economic situation number of arguments often explaining why he still felt that capacity as a way of meeting connectivity and the economy.” and the fact that the UK is cited against airport expansion: more capacity was required.

01 02 Gatwick is among the UK airports Sir Howard Davies, Chair of the independent Airports to have responded to the Davies Commission, was unequivocal about the need for future Commission. It has submitted a increases in capacity as a way of meeting growing demand, proposal for a second runway located stating “we will need some net additional runway capacity... to the south of the current site. an attempt to rely on runways currently in operation would be likely to produce a distinctly sub-optimal solution for passengers, connectivity and the economy.” p.6 The Airport Operator www.aoa.org.uk autumn 2013

• On issues related to importance of delivering a report • The Commission will publish, the market, Sir Howard that delivers a solution on each alongside the Interim questioned whether the of the climate change, economic Report, a draft appraisal Government can successfully and environmental dimensions. framework, to make sure involve itself in the market that it is assessing options and redistribute capacity Sir Howard also emphasised against the right criteria. This across different parts of the that he is likely to recommend a will be a technical piece of country – he argued that single option for future capacity work, which it will consult airlines will travel to those when he delivers his Final on in January and February 04 airports that best suit its Report in the summer of 2015. 2014, before publishing the business model and rejected framework proper in March; the idea of introducing Earlier in the summer, the AOA’s variable rates of APD. He Public Affairs & Communications • Between April and August also cautioned against Network (PACN) met with 2014, scheme promoters the idea of exporting hub the Airports Commission will be tasked with working capacity overseas, which Communications Manager, on their business cases. was also arguably bad for David Elvy, to hear about They will be asked to do the environment as people the future activities of the this collaboratively with travelled further distances Commission between now and the Commission. In the last to reach their destinations. the General Election in 2015. three months of the year, of Sir Howard Davies to • It is likely that the the Commission will launch publish the Final Report Commission’s work will • On the environment, Sir Elvy made a number of new a public consultation, and as soon as possible, within not be mentioned at all Howard emphasised that observations that will be of scheme promoters will be weeks, if not days; in the respective General the Commission is very interest to AOA members urged to do likewise in their Election manifestos; conscious of its obligation as we countdown to the local areas. It is likely that • Sir Howard is continuing to to look at all considerations, date in December when the further public evidence engage with the respective • Sir Howard is determined especially surrounding Commission will publish an sessions will be held; political party leaders to resist calls from some carbon and noise. It will take Interim Report, including: about airport capacity. He MPs for the Final Report its cue from the Committee • The Commission will go is asking them what they to be published before on Climate Change • He anticipates that upwards into purdah between would likely accept in the the General Election; (CCC), and its belief that of five options (rather December 2014 and June Final Report from both if reductions in emissions than sites) will be included 2015, in order to allow it to a political and technical • He said that there is a strong can take place elsewhere in on the shortlist when the write up its Final Report, point of view – he does possibility that there will be the UK economy, increases Commission’s Interim Report and because it does not not want to make it easy a judicial review following in aviation capacity is published in December. wish to involve itself in the for the leaders to dismiss the publication of the are allowable. The CCC This report is likely to be General Election campaign; the report as soon as Interim Report in December suggested that UK-sourced published in the week it is published. He has (subsequently, on 14 October, demand could grow by leading up to the Christmas • Following the General now met each party the anti-aviation group Stop roughly 60% to 2050, Parliamentary Recess; Election, it is the intention leader at least twice; Stansted Expansion filed relative to a 2005 baseline. an application for judicial However, Sir Howard did review. However, a JR should stress that the Government 03 not cause the process to should not allow expansion be delayed by too long; in aviation without the industry acknowledging • The Government will be that it must cut emissions in required to develop a future. Both extra capacity National Policy Statement and a commitment from following the publication of the industry to deal with the Final Report in 2015. The emissions is needed. Commission intends to make it as easy as possible for it Sir Howard touched upon the to do this, so that a draft political considerations that are statement can be published in the Commission’s mind as it by December 2015. goes about its task. He stressed that he is conscious of the need The AOA will continue to stay for consensus across the political abreast of developments with parties. In his discussions with the Airports Commission and the three main party leaders to will keep members informed date, all three emphasised the over future months.

03 04 In July, Heathrow submitted to the The Government will be required to Airports Commission three options for develop a National Policy Statement solving the lack of hub airport capacity following the publication of the Final in the UK. These see a third runway Report in 2015. The Commission intends placed to the north, north west or to make it as easy as possible for it to south west of the existing airport. do this, so that a draft statement can be published by December 2015. We don’t just resurface runways. We can also maintain your assets.

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New Terminal 2 a ‘game- changer’ for 01 Heathrow

Heathrow has invested £11 billion in the transformation of its facilities in the past decade, as it strives to achieve its aim of ‘making every journey better’. The next phase of this is the new Terminal 2, which is scheduled to open on 4 June 2014. John Holland-Kaye, Development Director, took Ross Falconer on a tour to see the development first-hand.

The focus at Heathrow is passenger experience at cooling station. Terminals 2A and possible. Like Terminal 5, it will on further developing the Heathrow, and with the £2.5 2B will be connected by a promise world-class customer airport as the UK’s hub, and billion new Terminal 2, an old passenger underground tunnel. service and a warm welcome to enhancing connections with terminal area is being replaced “It’s world-class and it’s a real Britain, which visitors expect emerging markets. The with a quality of facility that’s at game-changer,” commented from the UK’s hub airport. At the ambitious investment least as good as Terminal 5. The Holland-Kaye. “The new Terminal same time, we’ve been programme – one of the UK’s project includes the main 2 has been designed around the upgrading our other terminals. largest private-sector investment Terminal 2 building, a satellite needs of our passengers, to Terminal 3 has had a significant projects – is making this a reality. pier (T2B), a 1,340-space car allow them to get to and from investment; we’re building a new Terminal 5 revolutionised the park and an energy centre and their flights as quickly as baggage system in Terminal 3 and refreshing the passenger

facilities. Terminal 4 has also 03 been completely refurbished. A new check-in area and forecourt have added an extra 6,000sqm of space. It has been year will use the new Terminal transformed and is a very 2. Anyone who travels through different feeling terminal, which the facility will be struck by actually performs just as well as the light, airy building, which Terminal 5 from a passenger creates a real feeling of space. point of view.” A key feature is the 50,000sqm iconic three-wave roof, which The old Terminal 2, opened maximises natural daylight and by the Queen in 1955, was helps guide passengers through demolished after 54 years of their journey. Heathrow has service. It was Heathrow’s first created a seamless passenger terminal – original called the experience, and this was clear to Europa Building – and was see on our tour; the wayfinding designed to deal with 1.2 million is intuitive, and those seeking a passengers per year. By the time reassuring human touch will be it closed in 2009, it was handling assisted by friendly Passenger eight million passengers each Ambassadors to help find their 02 year. 20 million passengers a way faster. Holland-Kaye speaks

01 02 03 The project includes a satellite pier Slipstream is a major piece of public Holland-Kaye: “The new Terminal 2 (T2B), which will be connected art by Richard Wilson, one of the has been designed around the needs of to the main Terminal 2A by a UK’s leading artists. It is designed our passengers, to allow them to get passenger underground tunnel. to capture the glamour of the early to and from their flights as quickly as days of aviation – the sculpture possible. Like Terminal 5, it will promise is actually a plane in flight. world-class customer service and a warm welcome to Britain, which visitors expect from the UK’s hub airport.” p.10 The Airport Operator www.aoa.org.uk autumn 2013

with enthusiasm about the counting down to the opening flight – a United Airlines service passenger experience. “The new day. “Building the new Terminal from Chicago – is scheduled airport is much more designed 2 while keeping the airport open to land at 05:55 on 4 June for the kind of business we have is a very challenging thing. It’s 2014. Prior to that, a six-month today. What we tried to do not just about constructing the operational readiness phase will with Terminal 2 is think about terminal, it’s also the change begin on 20 November, involving each of the major types of use that comes with it. We are 182 trials and 14,000 people. that it’s going to get, starting introducing 26 airlines to a with the passenger – how are new terminal, which will be The spacious, light, airy terminal families going to use it? What a common use terminal, and will use the latest technology, are their particular needs? Some that’ll be a big change. There offering passengers greater of the things we’ve pioneered in are things we’re doing to help choice as they travel through other terminals we’re bringing mitigate the risk and give us the the airport. It will offer a variety into Terminal 2, such as play best chance of success – one of check-in options, as well as areas and family lanes. We are of those is a phased opening,” fast and efficient bag drops. The also providing a much better commented Holland-Kaye. figures are impressive; there will service for business; we’ve be 60 self-service kiosks, 60 fast 05 just introduced free Wi-Fi, This phased process will see bag drops – which can also be for example,” he explained. the 26 airlines – the 23 Star configured for traditional use, 56 Alliance partners, as well as traditional check-in desks, and staff and crew. Around 500 passengers with choice, an Countdown to completion Aer Lingus, germanwings and check-in will be large enough to security officers, 30 passenger intuitive route and a simplified Terminal 2 is on schedule for Virgin Little Red – move in over accommodate 3,000 passengers Service Ambassadors, and 70 process. Wave 1 is self-service completion on 19 November a six-month period. United per hour. The security experience Service Team Leaders, will be check-in; Wave 2 is bag drop; 2013 – a date clearly visible Airlines will be the only carrier will also be streamlined and on-hand to assist travellers. The and Wave 3 is premium desks around the terminal site. There to move in on the first day, and efficient, with 24 security lanes check-in process is configured and full-service check-in. is even a giant countdown it will account for around 10% of – 17 for economy passengers, in three waves supplemented clock outside the new terminal, the terminal’s activity. The first four Fast Track, and three for by clear signage, providing Passengers will also notice

04 05 20 million passengers a year will Holland-Kaye explained that the use the new Terminal 2. Anyone who new Terminal 2 will offer a variety travels through the facility will be of check-in options, as well as struck by the light, airy building, fast and efficient bag drops. which creates a real feeling of space. HI-SCAN™ 10080 XCT the most reliable and efficient high speed solution for automatic explosives detection

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Slipstream – a major piece of – personalised experiences; than building regulations require. “We have solar panels on the off when parts of the building public art by Richard Wilson, SoLoMo – social location mobile The aim is to recycle or compost roof. Extensive glazing means are not in use or when daylight one of the UK’s leading artists. targeting customers on the go; 70% of airport waste by 2020. more natural light. As well is bright enough. The layout Holland-Kaye explained that Hybridisation – one space, many Within Terminal 2, waste as glazed walls, north-facing of aircraft stands at Terminal it is designed to capture the moods, inspired by innovative management and segregation skylights in the roof will provide 2 will mean planes can taxi glamour of the early days collaborations between different at source will help the airport glare-free daylight without more efficiently to the runways, of aviation – the sculpture is brands; Transient – customised reduce and better manage heat gain,” explained Holland- reducing ground level emissions actually a plane in flight. experiences which respect the operational waste. The energy Kaye. “A sophisticated lighting and improving air quality. airport’s international audiences; centre has one of the largest control system will keep energy Mirroring the way buildings are Retail to surprise Customisation – bespoke biomass boilers in the UK. use down by switching lights arranged at Terminal 5, this is and delight products and services that called a ‘toast rack’ layout.” The selection of 52 shops and embrace the needs of a global 17 bars and restaurants will audience; and Multi channel – The new Terminal 2 has clearly represent the best of modern thinking digital to communicate been designed and built with Britain. Heathrow will use with passengers on the move. passengers at its heart. As technology to bridge the gap Holland-Kaye passionately between physical shopping The new Terminal 2 will also be espouses, it will mean another and e-commerce, utilising the Heathrow’s most sustainable yet big improvement in the opportunity to connect with and one of the most sustainable passenger experience, continuing passengers through their mobile terminals in the world. 98% of 07 the progress made in recent devices and tablets. Among material from the demolished years with the opening of the global offering will be old Terminal 2 has been Terminal 5 and the refurbishment outlets that reflect the ‘best of recycled or reused for energy. of Terminals 1, 3 and 4. This next British’. The aim is to ‘surprise Holland-Kaye added that the step in Heathrow’s transformation and delight’ passengers. To new terminal was designed to will deliver a better journey for achieve the most enjoyable have 20% of its energy needs passengers, more efficient and retail experience, Heathrow delivered through renewable reliable infrastructure for airlines,

devised a retail vision around energy sources. Its CO2 and additional jobs, trade and six key directions: New luxury emissions will be 40.5% lower economic growth for the UK.

06 07 A key feature of the new Terminal 2 is the There are 12 boarding gates in Terminal 2A and 14 in Terminal 2B. All of these are 50,000sqm iconic three-wave roof, which open gates, which share space with larger areas in the departure lounge. This gives maximises natural daylight and helps passengers the opportunity to continue enjoying the shops and restaurants for longer. guide passengers through their journey. 21 years of AGL Installation Involves Teamwork!

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airside chauffeuring secure logistics airside bussing passenger screening covert testing materials screening Wilson James has had a highly WJ’s performance was second positive effect on passenger’s to none and our relationship overall experience at Luton Airport. is all the stronger as a result. “Luton Airport ” “Manchester Airports Group (MAG) ”

Angus Wilson, Director Aviation & Maritime Services [email protected] p.14 The Airport Operator www.aoa.org.uk autumn 2013

The large-scale airfield upgrades at Guernsey Airport have transformed the runway, apron and taxiways in every respect. Airport Director Colin le Ray explained to Amy Hanna how “future proofing” the airfield for decades to come will open a wealth of new opportunities for the 01 island, enabling enhanced network connectivity, augmenting choice for passengers, and fortifying the continuing economic development of the region. Guernsey’s airfield upgrade to ‘future

proof’ the airport 02

Despite the logistical – probably ever. In essence, the latest safety standards. In many The all-encompassing renovation equipment. Executing the works challenges brought about by purpose of the works was to respects it’s been a complete has seen improvements made to amidst business as usual on the coordination of extensive rehabilitate the 1,463m runway rebuild that should benefit our every aspect of Guernsey’s airfield the airfield was also a complex construction works and full – including the removal of its carriers, passengers and the island operations. The runway shoulders process, with construction taking daytime airport operations – and top surface – and re-profile it, for the next 30 years and beyond.” were removed and runway edges place nightly to allow for the the trials of transporting more strengthen it and overlay the reconstructed; taxiways were daytime schedule to continue than 200,000 tonnes of materials existing runway.” A new area of At present the airport handles re-profiled and strengthened, on Guernsey’s only runway. “The to the island by boat – the asphalt was also implemented at 870,000 passengers a year, as were aprons; the drainage planning and logistics of the exhaustive £80 million one end of the runway to effect and, while the nature of its fixed was replaced and rehabilitated; handover and hand-back process refurbishment of Guernsey’s only displacement of the threshold market ensures that its steady surface water attenuation tanks from airport to contractor was airfield is set to be completed by 120m to the west – increasing throughput rarely fluctuates, were installed; Airfield Ground incredibly important to ensure under budget, and months ahead the Runway End Safety Areas it is by no means complacent; Lighting was upgraded and that the appropriate measures of schedule. With just minor at both ends and effectively planning for the future is at the LEDs installed; elements of the were in place, but it worked completion activities and increasing the length of the crux of the airport’s strategy. The instrument landing system were hugely successfully – we had reinstatement works yet to be runway, as well as enhancing island has a population of just replaced and repositioned… the no late hand-backs from the accomplished, the rehabilitation safety at the overrun areas. 65,000, but its high passenger list goes on. “Basically every piece contractor, and no services were and reconstruction of the existing numbers are a reflection of its of the surface, be it ground or delayed as a result. I suppose airfield infrastructure should be The developments will give people’s propensity to travel hard surfacing, has been dug up you could say that in all respects concluded before the end of the Guernsey’s carriers enhanced – and of the airport’s crucial and repositioned, or re-laid, or it was a textbook development,” year – almost five months earlier flexibility in terms of aircraft that role in the region’s economic upgraded,” le Ray described. commented le Ray. than planned. Guernsey Airport can be operated; the airfield’s new prosperity. “We have a very Director Colin le Ray described the stands have been configured in a vibrant finance industry and a Work on the airfield began in The final stage of development works as a “textbook ‘nose in, push back’ environment, well supported tourist trade, and March 2012, and the project was on the runway itself was development”, with not a single augmenting the capacity for larger both are dependant on travel no small undertaking. Contractor completed in August, and in aircraft movement being disrupted craft to be held on the stands into and out of the island,” le Lagan Construction imported late September the last phase by the project in its 18-month and enabling a greater variety Ray said. “The challenge now is around 230,000 tonnes of of heavy concrete work was duration. of routes. “All of that improves to make operations increasingly aggregate to the island for the accomplished with the final choice for customers; improves more economically viable to works via a purpose built dock, works on the apron, allowing “The works are very significant,” the economics for passengers,” avoid escalating costs for our 1,200 tonnes of which were aircraft to begin making use of he said. “It is one of the largest said le Ray. “It’s given the island customers, and that’s a dynamic hauled every day from the storage the new apron in its entirety while civil aviation contracts undertaken a long-term airfield which is fit that this recent development area to the airport site using completion measures are made in Guernsey in quite some time for purpose and that is up to the will help to promote.” specially modified bulk movement on other parts of the airfield.

01 02 As the only airport in the region, it was crucial that business as usual continued le Ray: “The vision really is to make the on Guernsey’s runway during the extensive airfield renovations. The works airport fit for purpose until 2040, and took place overnight, allowing the daytime schedule to continue as normal, we’re working very effectively with the and thanks to careful preparation, stringent checks and punctual handovers Commerce and Employment Department meant that no services were delayed during the project’s 18-month duration. to see how we can promote Guernsey as a destination based on that.” Throughout the journey, you’re safe in our hands.

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Passenger numbers are soaring at Scotland’s largest airport. In July of this year Edinburgh Airport experienced a Edinburgh Airport’s record-breaking throughput of more than a million passengers, and September too experienced unprecedented traffic, with £150m investment more than 950,000 people travelling through its terminal, a +9.0% increase on 2012. The airport also reported its in an outstanding strongest ever quarter with over three million passengers arriving and departing in Q3, and with international interest in passenger experience Scotland more fervent than ever, numbers are set to surge further as global Edinburgh Airport’s recently announced terminal expansion is the first in a connections develop. Now, the Edinburgh Airport Board is investing heavily in its number of investments that will build its profile as an international hub, as its airport buildings and facilities to improve throughput escalates at an unprecedented rate. Head of Project Delivery Ian throughput capability in alignment with traffic growth, meet the demands of its Lang explained that the EAST Expansion Project will form the foundation of burgeoning passenger numbers, and the airport’s ambitious plans for growth – a demonstration of its commitment ensure greater flexibility in the use of space to support the efficient processing to transforming its passengers’ experience through state-of-the-art facilities and of its passengers. exceptional customer service. Amy Hanna reports.

The investment programme will see £150 million injected into the airport over the best in Britain, and top three in Europe, Work on the expansion will begin in store will open in summer 2015. next five years, delivering a wide range for passenger satisfaction, at the Airport October, with the ‘shell’ of the initial of improvements, from capacity and Service Quality (ASQ) Awards.” building due for completion in the “The project will ensure we maximise customer service to asset replacement summer of next year. The purpose- the use of our existing facilities and compliance – including projects The £25 million EAST Expansion is built security facility will become whilst complementing them with such as the EAST terminal expansion, the first major project in the airport’s operational by December 2014, while new facilities which will improve enhancements to the current check- ambitious investment plan, and will a new commercial area featuring service and offer passengers in and baggage hall and the provision provide facilities that reflect the the airport’s first walk-through greater choice.” Lang explained. of aircraft stand capacity. Following predicted growth in passenger numbers, its acquisition by Global Infrastructure allowing the airport to continue to Partners (GIP) last year, the airport has provide an efficient service as well as undertaken a comprehensive review of offer greater choice for passengers. Door Systems its capital plan for the next five years to The 6,000sqm terminal extension ensure its investment plans align with its represents the single biggest investment overall business strategy. “This strategy by GIP since it took ownership of the for Airports centres on providing excellent service, airport in June 2012, and is centred on ensuring a seamless journey through the a purpose built security facility aimed airport and offering passengers’ choice,” at ensuring the safe and efficient Lang explained. “It has already started processing of all passengers departing delivering results such as the three high from Edinburgh Airport. The design profile awards we’ve won so far this coupled with the implementation year – ‘Scottish Airport of the Year’ at of new technologies, processes the Scottish Transport Awards, ‘Best and specialised training, will ensure European Airport (5-10m passengers)’ Edinburgh Airport continues to provide for the third time in a row at the ACI passengers with the highest levels of EUROPE Best Airport Awards, and the customer service experienced today.

The EAST Expansion project includes a new purpose built security hall. The purpose- built security facility will become operational by December 2014, while a new commercial Jeddah (above) International airport installations area featuring the airport’s first walk-through store will open in summer 2015. Heathrow (left) include the following: •Heathrow T5 •Gatwick Hart Door Systems delivers a range of •Stanstead •Luton •Newcastle door systems for airports – security, •Glasgow •Aberdeen high-speed fire/smoke prevention, •Banjul Airport, Gambia conveyor belt and for large storage/ •King Abdulaziz, KSA vehicle areas. Designed and •Dubai International manufactured in Great Britain and •Malta installed to UK, EU, Russian and UL •Vladivostok international standards. •Baghdad

Contacts: Nick Hart, Alan Richardson, John Loftus Freephone 0800 783 0404 Email: [email protected] www.hartdoors.com EXHIBITION NEWS p.28 The Airport Operator www.aoa.org.uk autumn 2013

and to manage all your opera- informed decisions to improve Real time tional/security sub-systems? Or do efficiency all round while also you simply need to aggregate real automating certain procedures/ systems time data from multiple dispa- processes. Altadona provides rate systems (A-SMGCS, ADS-B, the ‘glue’ to connect multiple integration AODB/RMS, Access Control, disparate systems and manage etc...)? Would you like to leverage the data in real time. Altadona’s existing systems to implement new Common Operating Environment Would your airport like to gain solutions at a lower cost (QMS, integrates all existing technol- further use out of the existing Passenger Tracking tools, etc)? ogy and operational systems infrastructure to improve opera- Altadona solves one of airport’s geo-located within a single tional efficiency? Need a single greatest needs, that of integrating virtual and manageable scene. platform to report back the entire all systems in real time so that operational status of your airport operators can make faster, more Stand 19

Innovative Preparing for winter natural Since the bad winter of Airport to name just a few. wastewater 2010/2011, Øveraasen AS, The company is specialised represented by Eagle Airfield in high-speed snow cutters, as treatment Equipment Ltd, has been very well as sweepers for runways, busy selling new Snow Clear- taxiways and aprons. Most ing Equipment to several UK important is that its products are ARM is the market leader airports. Among its customers made to be used as a matching in the design and construc- are: Heathrow Airport, Gatwick system, perfectly harmonised tion of treatment wetlands Airport, Stansted Airport, to fit each airport in order to and works with airport Luton Airport, Edinburgh reduce the total clearing time operators to help minimise Airport, London Southend at lowest possible cost. the impact of de-icing fluids Airport, Bristol Airport, Belfast and fire fighting foams on City Airport and Glasgow Stand 1 the environment, and the inherent costs of storing and treating the resulting wastewater, by using innovative natural wastewater treatment Integrated of choice for delivering, manag- systems. Aerated wetlands ing and servicing buildings and provide the ideal solution, support infrastructure around the world. providing both treatment and Carillion’s mission is a storage they are sustainable, services simple one – to make to- cost-effective, have minimal morrow a better place. operator input and above In the past five years it has de- LNT Aircraft Deicing Fluids all meet discharge consent Carillion is one of the UK’s livered over £500 million-worth of targets. We guarantee the leading integrated support ser- aviation projects. Carillion’s portfo- – Recover, Recycle, Reuse removal rates of our systems vices companies, with extensive lio features most of the UK’s major and each design is bespoke construction capabilities, a airports, as well as airports across to the individual airport and substantial portfolio of Public Europe, the Middle East and Af- The first of its kind, LNT Solu- many times for the same glycol, location, working with you to Private Partnership projects and rica. It has also delivered projects tions’ new product, Recycled decreasing the volume of glycol deliver the solution you need. a sector-leading capability in for both the UK and US military. ADF, will create vast efficien- required by airports, reducing the delivering sustainable solutions. Carillion offers a complete prop- cies for airports, reduce the environmental impact, keeping Stand 26 We employ 40,000 people erty service from design, building environmental impact of planes flying and saving money. worldwide, with well-estab- and civil engineering through to de-icing and help ensure The ingenuity behind this lished businesses in the Middle an extensive range of both soft continuous flight service. product is set to have a dramatic East and Canada and annual and hard facilities management. Recycled ADF enables the air- impact on climate protection revenue of £4.4 billion. port to easily recover glycol which systems, bringing environmental Our vision is to be the partner Stand 25 would otherwise be wasted fol- and financial benefits to airports lowing aircraft de-icing. The used across the world. LNT Solu- glycol is recycled and refined until tions is the only company that almost 100% glycol. It is then can offer this product, which is mixed on site with LNT Solutions a significant achievement and Add-Pack to make the recycled something the LNT Group is ADF a fully effective, certified very proud to be a part of! de-icing product ready for reuse. The process can be repeated Stand 29 p.29 www.aoa.org.uk The Airport Operator autumn 2013 Norwegian snow-how

Øveraasen has launched the next generation of high performance snow removal equipment, which features a futuristic design. The new products have been designed according to the latest emissions standards, utilising MTU Stage 4/Tier 4 engines. Øveraasen is among the first in Europe to begin installing this new engine generation, in order to satisfy Øveraasen’s new Performance Line has been designed according to the latest emissions standards, utilising MTU Stage 4/Tier 4 engines. demands for environmentally friendly equipment.

Alongside the engines, other knowledge of fibreglass Runway snow sweeper, RSC major structures of the machines technology – to develop 250 Compact snow sweeper, have been redesigned. The the futuristic new design. and TV 1000 High capacity new models are equipped airport snow blower. The first with the latest H1 series The futuristic new range of TV 1000 in the Performance hydraulic components from Øveraasen snow removal Line will be delivered in Danfoss Power Solutions and equipment has been introduced December 2013, while the first Øveraasen’s new generation of high performance snow the Plus 1 control systems. as the Performance Line; new Performance Line snow removal equipment features a futuristic design. Øveraasen has worked with models include: RS 200 sweepers will leave the factory Eker Design – utilising its Runway snow sweeper, RS 400 in Norway in mid-2014.

if you have a snow problem we have a solution, from service and maintenance through to refurbish of your old machines and supply of new and refurbished machines.

COntaCt: arthur peake tel: 01492642201/ mob: 07710806139/ fax: 01492641992 email: [email protected] Web: www.eagleairfield.co.uk

eagle airfield equipment limited

eagle-0.5-hori.indd 1 26/06/2013 16:17 EXHIBITION NEWS p.30 The Airport Operator www.aoa.org.uk autumn 2013

International consultancy and construction

Mace is an international consul- facilities. Its expertise ranges tancy and construction com- from construction of London pany, offering highly integrated Heathrow T5 and Gatwick’s Pier services across the full property 6, to the design, construction and infrastructure lifecycle. and operation of hold baggage Its experts in programme systems (HBS) at a number and project management, cost of airports across the UK. consultancy, construction deliv- Mace understands the ery, and facilities management issues the aviation sector thrive within its collaborative faces and looks to apply its and entrepreneurial culture, clear thinking and knowl- constantly striving to find better edge and strong health and solutions to complex infrastruc- safety processes to deliver ture and property challenges. major programmes and projects Mace has more than 20 years’ that meet the true outcomes experience acting as principal that define project success. contractor on some of the world’s largest and most complex airport Stand 8

Are you in tune with your Keflavik both of its main runways. asphalt assets, which is over Working with the ASI Opera- half a million square metres. noise management? International tions Team, KEF has had an ongo- ASI recommends that after ing annual programme of treating four to five years, a retreat- Airport additional assets including taxi- ment of Rhinophalt™ should be Environmental Noise Accredita- airport is and gives a roadmap ways, aprons and airside road- considered to further prolong the tion (ENA) is very proud to be re- for continuous improvement extends ways along. In 2010 KEF took the lifespan of any treated asphalt turning to this year’s AOA Annual against best practice initiatives. step of becoming self-sufficient, surface. However, this year, now Conference and Exhibition, a year This year’s conference prom- its use of carrying out its own Rhinophalt™ the originally treated assets are after launching the world’s first ises to be a thought provok- application each year. This year six years old, an inspection at KEF noise accreditation scheme. It has ing couple of days and ENA is Rhinophalt has proved no different and KEF concluded that even the oldest secured its first ‘pilot’ airport to go really looking forward to hearing has ordered enough Rhinophalt™ treated surfaces were still in a through the programme and will from keynote speakers and to for a further 35,000sqm, and condition able to withstand at be completing their accredita- throwing a few pertinent ques- Keflavik International Airport again has protected even more least one further winter. KEF will tion at the end of this month. tions at the industry leaders! (KEF) began using Rhinophalt™ of its asphalt pavements. now look to embark on a retreat- It is dedicated to helping So, please do visit ENA at Stand to prolong the life of asphalt In total, since 2007, Kefla- ment programme next year. your airport establish itself as a 30, where it would be delighted surfaces in 2007 and in 2009 vik International Airport has ‘stakeholder focused’ airport with to answer any questions or it undertook the treatment of preserved almost all of its Stand 2 innovative noise management, queries, and to show you how and sees this year’s Conference you can establish your airport and Exhibition as a chance to as a frontrunner in the race for showcase ENA as well as bringing excellence in noise management. Safety case tion of Electronic Flight Progress and Monitoring System. Certisa this unique world’s first accredita- If you would like to leave your Strips. Certisa has been chosen was chosen to author the safety tion scheme to life for delegates. business card with ENA it would specialists to develop the safety case and case and to develop specialist safety This robust accreditation will happily add you to its mailing support the safety engineering ac- assurance documentation for the not only reinforce an airport’s list for regular updates of ENA. tivities, this time working closely wide utilisation of LED fixtures, positive commitment to manag- East Midlands Airport has recent- with system provider Avibit. including runway edge, centreline ing noise, but will also provide a Stand 30 ly received full safety approval Guernsey Airport has just and taxiway services. This involved stake in the ground of where the for the upgrade to its Primary completed a major pavement close cooperation with airport staff, Surveillance Radar as part of the and infrastructure rehabilitation contractor Inviron and equipment Ofcom / DfT 4G Remediation pro- project. The project included the manufacturers ADB on the project. gramme. The safety case for the total replacement of all Aerodrome upgrade was provided by Certisa, Ground Lighting and a new Control Stand 3 which liaised directly with design authority Selex ES on the project. Ongoing work at East Midlands includes the complete replacement of its Surveillance Data Pro- cessing System and the introduc- When the industry’s biggest names rely on you, it’s easy to pull ahead.

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12454 LeighFisher AOA ad.indd 1 18/10/2013 11:05 Solar Signs Ltd KELLY BROS

Kelly Bros solar signs introduce the Agile range of information signs, hand built to your own size specifications, using the latest energy efficient LED technology and built to withstand the harshest weather conditions.

The Agile range offers the brightest clearest LED technology on the market today, using years of experience in the variable message sign industry, the Agile range is truly the perfect solution for your customer information.

Bristol Airport

Bristol Airport initially bought three Agile 19mm resolution units to assist in their long stay car parks, using the 3G network to communicate car park spacing availability, this proved so successful the airport soon increased their fleet to serve Silver Parking areas, displaying car park speed limits parking availability and weather conditions.

• Two choices of LED resolution. 19mm for super clarity & seamless detail. 38mm for standard text & graphic inforamtion. • Choices of LED colours • Choices of remote communication through Wi-Fi or 3G mobile network. Optional hard wire to your exisitng network. • Choice of 110v or 240v power supply or solar powered options. • Pole or wall mounted options. www.kelly-bros.com 01454 312675 [email protected] 13-15 Station Road, Yate, Bristol, BS37 5HT EXHIBITION NEWS p.33 www.aoa.org.uk The Airport Operator autumn 2013 Solar Signs Ltd Atkins and Large enough Water and British Advanced 3D KELLY BROS airports to rely on – wastewater Aviation surveillance small enough services Group radar For over 50 years Atkins has Kelly Bros solar signs introduce the Agile range of information signs, hand built to your own size been helping to create world- to care technology class airports. Working with Many businesses are now able The British Aviation Group (BAG) specifications, using the latest energy efficient LED technology and built to withstand the harshest weather airport owners, airlines, govern- to choose their water supplier. is the leading representative body conditions. ments, lenders, and construc- Wilson James has built an envia- Thames Water Commercial Ser- for UK companies involved in the Aveillant, based in Cambridge, tion companies, it provides ble reputation for innovation and vices can take the risk out of the airport and aviation develop- UK, is a high technology company multi-disciplinary expertise at quality of service over the last 20 switch. Thames Water has over ment sector. BAG’s primary role providing the most advanced 3D The Agile range offers the brightest clearest LED technology on the market today, using years of experience in every stage of a project, from years. Founded on award winning 400 years of experience of pro- is to help UK companies win surveillance radar technology strategic planning through to performance in both the security viding the essential water and business in airport and aviation available today. Aveillant has the variable message sign industry, the Agile range is truly the perfect solution for your customer information. concept and detailed design. and construction industries, Wil- wastewater services to custom- developments (in the UK and developed a non-scanning, near Atkins believes its main son James offers fully integrated ers, and is the largest water & overseas) and to help foreign real time 3D Holographic Radar strength lies in a team of solutions within the aviation wastewater company in the UK. clients identify UK suppliers of capability that provides continu- individuals with a proven sector. Working at the majority Any business in Scotland goods and services that meet ous full field illumination which track record of success in the of major UK airports it delivers a can choose its supplier now, their requirements. BAG is dramatically improves the quality Bristol Airport airport sector. This experience, wide variety of services, including while, at present, businesses recognised and supported by UK and detection of targets compared supported by Atkins full range airside chauffeuring, materials in England are able to switch government and works closely to current surveillance radars. Its of architectural, design and screening, airside bussing, secure supplier for sites using a reason- with UK Trade and Investment. initial focus is on providing a solu- Bristol Airport initially bought engineering services, allows it to logistics, passenger screening and able amount of water (at least A full list of members, details tion to the aviation industry and pursue and achieve excellence. covert testing, as well as passen- five million litres per year of BAG services, events and wind farm developers that com- three Agile 19mm resolution Atkins’ success is built on an ger assistance, queue measure- equivalent to £10,000 pa or that information on opportuni- pletely alleviates the problem that units to assist in their long in depth knowledge of a sector ments and passenger screening. used by a medium-sized hotel). ties can be found at www. wind turbines cause to Air Traffic it is passionate about; it enjoys Get in touch with Thames britishaviationgroup.co.uk. Control radar systems. Offering stay car parks, using the 3G nothing more than deliver- Stand 4 Water by visiting its website seamless integration into existing ing intelligent, cost-effective thamescommercial.co.uk Stand 21 radar systems, Holographic Radar network to communicate car solutions which are appropriate or emailing enquiries@ provides a near 100% detection in a carbon conscious world. thamescommercial.co.uk. rate, and is not affected by terrain park spacing availability, this Stop by the Thames Wa- or changes to wind farm con- proved so successful the airport Stands 23 & 24 ter stand to learn how the figurations, and can be deployed company can help you save remotely for a truly regional soon increased their fleet to money on your water bill. solution over extensive areas. serve Silver Parking areas, Stand 13 Stand 22 displaying car park speed limits parking availability and weather secutive RoSPA Gold Awards, conditions. President’s its highest annual award. Elevating customer service The award comes as the Air Award Division announces excellent health and safety records across Omniserv Limited, formed in passenger retail spend through • Aircraft Services (Bag- for VINCI all of its projects. In the past five 2004, is the European Division of promotions and experiential gage & Cargo Handling) • Two choices of LED resolution. 19mm for super clarity & seamless detail. 38mm for years it has carried out over 30 Air Serv Corporation, a company campaigns. The Group employ • Cleaning (Aircraft & Facilities) Construction projects at Heathrow and Gatwick based in Atlanta USA and the avi- over 100,000 and a port- • Security (Airline & Airports) standard text & graphic inforamtion. airports, mainly within a live ation vertical of ABM Industries folio of services include: • Parking & Transporta- UK Air terminal environment and the (NYSE listed) a global provider of tion (Valet, shuttle & bus • Choices of LED colours division’s Accident Frequency facilities management. It provides • Passenger Services (Person operations management) Division Rate [AFR] is currently zero. a range of services to 100 plus with Reduced Mobil- • Facilities Maintenance Jason Griffiths, VINCI Construc- airports globally, including the ity, Portering Ambassador (Baggage systems, air • Choices of remote communication through Wi-Fi or 3G mobile network. Optional hard tion UK Air Division Director top 30 airports within the USA Hosts, Compliance, CUSS bridges, snow removal) VINCI Construction UK’s Air Divi- commented: “This is a fantastic and 15 airports within the UK. & Queue Management) • Energy Solutions (Energy wire to your exisitng network. sion has received the President’s achievement and great recognition Omniserv is established in the • Retail (Retail Hosts, Sales saving & renewable solutions) Award from the Royal Society of the commitment we give every UK market with PRM operations Promotions & Experi- • Choice of 110v or 240v power supply or solar powered options. for the Prevention of Accidents day to ensuring the highest possi- at Heathrow and Glasgow. Its ential Campaigns) Stand 18 (RoSPA) in recognition of its ble health and safety standards on Ambassador hosts programme • Pole or wall mounted options. outstanding health and safety all of our sites across UK airports.” at Heathrow elevates customer record in an airport environment. service and the recent acquisition The President’s Award is one Stand 28 of ‘Blackjack Promotions’, a mar- www.kelly-bros.com of RoSPA’s highest accolades ket leader in retail management, and is only presented to busi- enables Omniserv to enhance 01454 312675 [email protected] nesses that achieve 10 con- personal shopping, increasing 13-15 Station Road, Yate, Bristol, BS37 5HT EXHIBITION NEWS p.34 The Airport Operator www.aoa.org.uk autumn 2013

Electronic TCR: Type III Network- surveillance from a single source. The multifocal sensor sys- and Your GSE airfield glass based video tem Panomera® was specially developed for the all-encom- information business beads surveillance passing video surveillance of expansive areas. With Pano- technologies partner solutions mera®, huge widths, as well as Flex-O-Lite is the largest provider areas with large distances, can of Type III airfield glass beads be displayed with a completely Since 1996, TCR’s headquarters in the world. Due to their Dallmeier, one of the world’s new resolution quality, in real have been based in Zaventem superior retro-reflectivity (1.9 leading providers of products time and at high frame rates of – Brussels Airport. TCR is a IOR) resulting in the maximum for network-based video surveil- up to 30 fps. With Panomera®, one-stop-shop for GSE, offer- return of light, using Type III lance solutions, has more than 25 a huge area can be surveyed Selex ES, a Finmeccanica com- ing leasing solutions and supply glass beads in airfield mark- years experience in the develop- from a single location, ideally pany, is an international leader of used airport ground support ings is recommended by ICAO ment and manufacture of high suited to airports with Dallmeier’s in electronic and information equipment. TCR is also based to increase their visibility. quality components and complete ‘runway solution’, the resolution technologies for defence systems, in the UK, France, Belgium, The Flex-O-Lite high performance solutions for the CCTV/IP sec- can be scaled nearly limitlessly. aerospace, data, infrastructures, Netherlands, Spain, Ireland, Type III airfield glass beads: tor. Whether it’s Panomera, cam- land security and protection and Germany, Norway, and Italy, eras, recorders, storage systems, Stand 6 sustainable ‘smart’ solutions. currently active in 66 airports • Improve pilot & vehicle intelligent video analysis, The technological innovation TCR employs over 450 people. visibility. software or video management, and domain knowledge of Selex Its customer base includes major • Improve situational as well as offering stand-alone ES provides airport operators with airlines, handling companies, awareness. products, Dallmeier offers com- a single entity of proven expertise airports and cargo handlers. • Improve aerodrome safety. plete systems with perfectly to deliver integrated airport solu- integrated components for video tions that improve efficiency and GSE Solutions Flex-O-Lite recently introduced enhance the passenger experience. Rental: TCR owns 15,000 ‘airLINES’, a complete airfield Leveraging its capabilities in auto- varied types of motorised and marking system designed to com- mation, IT services, security and non-motorised ground supply with ICAO recommendations Comprehensive safety, Selex ES offers solutions port equipment (GSE). to prevent runway incursions. in the areas of baggage handling, Maintenance and Ramp airLINES includes high visibil- detection systems secure communication, security Services: TCR’s workshops are ity glass beads, high durability and air traffic management. strategically located airside/land- paint, application management, Selex ES partners with its side, where preventive and cura- and performance guarantees. Morpho Detection, Inc. is a the 2011 acquisition of Syagen customers to provide specific tive maintenance is carried out. Flex-O-Lite’s top priority is to leading supplier of explosives, Technology, Inc., the Morpho systems or turnkey solutions that TCR also has mobile workshops help the aviation industry reduce narcotics and chemical, bio- Detection portfolio now includes deliver operational effective- for any urgent breakdowns. the number of incidents and logical, radiological, and nuclear mass spectrometry products ness and guarantee improved Fleet Management: All infor- accidents that occur each year by (CBRN) detection systems for and technology for high-speed performance, reliability, service mation on GSE utilisation is continually developing products, government, military, transpor- molecular analysis for a broad continuity and efficiency. collected and managed in the services and systems designed to tation, first responder, critical range of chemical analysis appli- Selex ES is a global business TCR system. This data helps to enhance aviation safety. To find infrastructure and other high-risk cations, ranging from homeland with 17,700 employees, revenues make informed decisions and out more visit www.flexolite.com. organisations. Morpho Detection security to pharmaceuticals. in excess of €3.5 billion, main to optimise the GSE’ fleet. integrates computed tomography operations in Italy and the UK Operational Leasing in- Stand 17 (CT), Raman Spectroscopy, trace Stand 20 and a strong footprint in the cludes: equipment, Fleet (ITMS™ technology), X-ray and US, Germany, Turkey, Romania, Management and R&M. X-ray Diffraction technologies Brazil, Saudi Arabia and India. into solutions that can make Stand 7 security activities more accurate, Stand 16 productive and efficient. With

NATS selects Thales for air navigation system upgrade

Thales has been selected by Tim Bullock, Director of NATS the DVOR programme.” tions for UK air traffic manage- to working together to upgrade NATS to replace 19 x Dop- Supply Chain, said: “After “This is a major programme ment. We have an excellent their navigation equipment.” pler VHF Omni-directional carrying out a comprehensive and a significant win for working relationship with Range (DVOR) systems in the and competitive tender we Thales,” said Kevin Tolcher, NATS, and we look forward Stand 11 UK over the next five years. are pleased to announce that General Manager, Air Traffic The contract with NATS we have contracted Thales Management at Thales UK. includes supply, installation, UK as the turnkey supplier to “This contract once again commissioning, civil works deliver the overall solution to positions Thales UK as a key and support till 2030. meet NATS’ requirements for provider of systems and solu- EXHIBITION NEWS p.35 www.aoa.org.uk The Airport Operator autumn 2013

IT systems go: Technology in Vanderlande expands its service transportation

In a sign of growing cus- past six years has helped the Applying technology in trans- information systems and driver tomer demand for IT expertise, terminal to be voted the World’s portation has always been at feedback signs. These include Vanderlande Industries UK has Best Airport Terminal twice by the forefront of everything fully UTMC compliant car park set the wheels in motion for airline customers at the pres- Variable Message Signs Limited guidance systems, vehicle acti- two key IT services that will tigious World Airport Awards. manufactures, from stand- vated speed and warning signs, significantly improve baggage That extensive experience has ard to bespoke LED signage full matrix advance warning and handling performance and also seen the company awarded and rail signal products. information signs in options from efficiency across UK airports. a multi-million pound contract Variable Message Signs Limited a single colour up to and includ- The innovative remote IT man- to expand its world class T5 bag- is a quality assured company ing five individual colours as per agement system that Vanderlande gage IT service across the entire to ISO9001 2008 & TickIT, ISO EN12966, and a range of tunnel launched in April answers the Heathrow Airport. The expan- 14001 and OHSAS 18001 Quality and bridge signs as well as specif- increasing demand for 24/7 sion will harmonise Heathrow’s Company, and is a member of the ic air and sea port designed signs. highly skilled IT support services. baggage IT support and includes British Parking Association (BPA) Variable Message Signs The success of Vanderlande’s management of the IT services, that Vanderlande General Man- and UTMC. It has a track record Limited prides itself on offer- service, enabling the support of which are key to the success- ager Nick Porter relishes: “The of over a quarter of a century ing the highest quality products critical, real time IT systems, has ful operation of the automated solutions that we are developing in supplying driver information and levels of customer service. resulted in an acceleration of baggage handling systems. for customers can be tailored to signage and we continue to lead clients from eight to more than It also includes management any airport, regardless of size, the way in the design and manu- Stand 27 100 in the space of three months. of all IT service management and will optimise performance. facture of innovative products for Provision of successful, special- processes and active monitor- Continuously improving our the highways and rail sectors. ist baggage IT support is not a ing of associated databases, customer’s competitiveness is The company offers a full range new concept for Vanderlande; firmware and infrastructure. the cornerstone upon which of services to suit individual its delivery of high quality Being in a position to help UK we build our relationships.” client requirements from design, baggage handling support at airports improve their baggage manufacture, supply, installation Heathrow Terminal 5 for the handling technology is something Stands 10 & 15 and commissioning of LED driver

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Developed to fulfil the ever-de- TSA laboratory certification and HI-SCAN 10080 XCT: manding requirements of security EU Standard 3 approvals that will authorities, airport operators and fulfil airport requirements for a The future of automated integrators, Smith Detection’s belt speed of 0.5m per second HI-SCAN 10080 XCT is the future and accept a baggage size of checked baggage of automated checked baggage, 100x80cm. offering efficient, high-speed Smiths Detection offers advanced automatic explosives detection. security solutions in civil and High resolution 2D and 3D im- military markets worldwide, ages make on-screen resolution developing and manufacturing clearer and easier for operators government-regulated technol- at Level 2 and Level 3; the full ogy products that help detect and colour material discrimination identify explosives; chemical and 2D images allow the operator biological agents; radiological RPS’ key to see the finest detail enabling and nuclear threats; weapons; the quick resolution of alarms, narcotics; and contraband. It is role for while 3D images permit further part of Smiths Group, a global investigation on screen, to leader in applying integrated, Monarch resolve any remaining issues. advanced technologies to markets With a dual-energy X-ray line in threat and contraband detec- scanner and full 3D volumetric tion, energy, medical devices, RPS has played a key role in the Computed Tomography (CT) communications and engineered delivery of the large new state- imaging and reconstruction, the components. Smiths Group of-the-art aircraft maintenance With efficient, high speed automatic explosives detection, a dual-energy X-ray line scanner and high resolution 2D and 3D images to make on-screen resolution clearer and easier for operators HI-SCAN 10080 XCT is currently employs around 23,000 people facility at Birmingham Airport for at Level 2 and Level 3, the HI-SCAN 10080 XCT is the future of automated checked baggage. the only system which meets both in more than 50 countries. the award winning independent aircraft maintenance provider Monarch Aircraft Engineering Ltd (MAEL). The concept design for Airport expand their offering to pas- the 110,000sqft facility was de- sengers, with top-end retailers veloped by RPS to provide capac- queuing and and leisure operators fighting ity for two Boeing 787 Dreamlin- it out to hold key commercial ers, or other wide body aircraft wayfinding: space within terminals. Ensur- such as the 777, 747 or Airbus ing that the customer journey A350. Alternatively, the facility A crucial between shopping units and will be large enough to accom- throughout the entire build- modate 10 narrow-body aircraft. part of the ing does not compromise on To achieve this, a key compo- quality or service, will be vital nent of the hangar structure is passenger in providing an experience the 80 tonne, 4.2m deep ‘valley to passengers that is good truss’ beam, spanning 66m. The experience enough for an airport to be facility incorporates approximately viewed as a desirable location 25,000sqft of offices for fleet man- in it’s own right. agement, plus specialist workshop There is an ever-increasing “I am seeing continued ad- space for the inspection and repair level of competition between vancements in technology that of modern composite materials. airport operators as they will make this job easier and This state-of-the-art facility is a look to attract an audience of cheaper,” said Kevin Hickson, significant addition to Birming- passengers that are expect- General Manager at Tensator. ham Airport’s infrastructure. ing more and more from “Products such as our own The RPS specialist Aviation their travel experience. Those Tensator Virtual Assistant Ultra team has been MAEL’s Employer’s responsible for the passenger will automatically direct and Agent, and through collabora- journey must ensure that inform passengers through tive working with the client and from kerb-side right through a digitally projected human construction team has ensured check-in and boarding, the image, without impacting on that delivery was achieved on experience within the airport staff resources. This uncompro- time for MAEL’s growing winter is consistent and in keeping mised consistency of mes- maintenance programme, whilst with the operator’s branding. sage delivery has now been also meeting very tight budgetary A well thought-out passenger improved further, with the constraints. On reaching Practical journey which encompasses a option of an interactive panel Completion on 7 October, Mick number of technologies such allowing passengers to seek Adams, Managing Director of as call-forwarding systems, answers to specific enquiries.” Monarch Aircraft Engineering, adjustable barriers and digital confirmed that this was in no Tensator’s Kevin Hickson: “Keeping the signage, will help to create a overall experience of the individual at the small part due to the efforts of RPS journey that is quick, safe heart of airport design will both ensure Group Plc as well as their own that passenger satisfaction levels are high and efficient. and encourage people to return to the staff, contractor John Sisk and Airports are continuing to airport in the future.” Son Ltd and Birmingham Airport. p.37 www.aoa.org.uk The Airport Operator autumn 2013

Selex ES’s AULOS system Wilson James awarded Children’s Play recognised for innovation Areas contract at Heathrow

Thanks to its innovative passive logically innovative products Specialist provider of security Wilson James with the insight and trained individuals. They radar AULOS, Selex ES, a Finmec- for sustainable and responsible and logistics solutions Wilson and capability required to make will ensure that each terminal’s canica company, was recently industry growth were awarded. James has been awarded a Heathrow’s Children’s Play play area is clean, well main- awarded the Oscar Masi prize for AULOS is a PCL (Passive Coher- prestigious contract to run the Areas another great success. tained and welcoming for parents ‘technological innovation for an ent Locator); a system character- Children’s Play Areas across all The world-class team of and children, and will deliver eco-compatible and sustainable ised by the absence of an internal terminals at Heathrow Airport. Heathrow Play Supervisors a comprehensive programme growth’ (established by AIRI, the transmitter, which instead uses This appointment is in addition comprises of carefully selected of age appropriate activities. Italian Association for Industrial transmitters found in deployed to a wide variety of services that

Research). Selex ES, which was locations such as FM radio sta- Wilson James already delivers Wilson James’ long jointly awarded the prize with tions and TV digital broadcasters at Heathrow, which includes standing experience the company Chemtex, was of DVB-T type. This allows the some notably unusual contracts in the aviation industry, combined recognised for the environmental surveillance of airspace while the such as the airside movement of with the strength sustainability demonstrated by radar system is not ‘seen’ because VIPs for the Windsor Suite and of its highly successful contract the AULOS system, considered it doesn’t produce any signal. By Secure Passenger Screening. with the Museum a technological excellence in simply exploiting natural elec- Wilson James’ experience of Childhood in the development of sustainable tromagnetic energy, the system within the aviation industry London, makes the specialist provider technologies at industrial level. provides environmentally friendly includes long standing relation- of security and The prize is annually awarded surveillance and doesn’t generate ships with the majority of the logistics solutions the perfect fit for to the AIRI association mem- additional electromagnetic pollu- UK’s airport operators, deliver- the management ber who is particularly distin- tion. This allows AULOS to oper- ing contracts across many areas of Children’s Play guished for recent innovation in ate in and around inhabited areas of operations and construction. Areas at Heathrow Airport. products, processes, or systems and, more specifically, urban This combined with the strength that demonstrate characteris- environments. The design of the of a highly successful contract tics of creativity and advanced system has made it possible to de- at the Museum of Childhood in technology. This year, organi- velop a family of sensor, which in- London providing security trained sations that develop techno- clude a fixed and mobile version. Activity Assistants, positions p.38 The Airport Operator www.aoa.org.uk autumn 2013

gage conveyor handling system. Airport. The order was for 16 Hart’s The fire shutters, which provide a large fire and security shutters of Lagan Construction two-hour fire seal on openings in 8m wide x 4.5 high. The job was growing the firewalls within the terminal, delivered in five containers to the completes £60m Guernsey provide two hours duration of port at Basra and then by road to airport the completed assembly. Certi- Baghdad. The order destined for contract ahead of schedule fied by United Laboratories of the Babylon terminal weighed 30 business the USA who confirm compli- tonnes and all arrived through this ance of the complete system to convoluted route without damage. the NFPA80 USA fire standard Other Hart projects include Working at King Abdulaziz and that this is a world first. Casablanca International and International Airport, Jeddah, Hart is also working with a spe- Dubai International for its bag- Hart Door Systems has completed cialist on airport projects in Jordan gage handling system. In The delivery of an order for 177 fire and has completed a major door UK Hart is active on contracts and security shutters for the bag- project at Baghdad International at Heathrow and Gatwick.

Daifuku’s Baggage Handling Division strengthens its commitment to UK airports

At the official opening, Airport Director Colin Le Ray, Gerry Prickett of Public Services, Lagan Constructions Director of International Operations Steve Turner and PSD Minister Paul Luxon.

The official handover of the conditions to deliver a high £60 million contract with Lagan quality project.” Everyone at Construction at Guernsey Airport Lagan Construction is extremely Logan Teleflex’s recently appointed UK Sales Director Phil Taylor and Ron took place on 27 September proud of what has been achieved Osborne, Director & General Manager. With Taylor’s strong background in 2013. With some minor comple- on this challenging project. O&M added to Daifuku’s ABH Division’s copious portfolio of experience, Logan Teleflex is well positioned to offer Operations and Maintenance service delivery tion activities and re-instatement Around 230,000 tonnes of to all major UK and regional airports, and will look to build closer and works now to complete, the pro- aggregate were imported to stronger relationships with them. ject is likely to be completed some the Island for the project, via a seven months ahead of schedule. purpose-built dock that included The works commenced on site a large storage area for the World-class baggage systems of all aspects of operating and support the changing needs of in January 2012 and included materials. Around 1,200 tonnes integrator Logan Teleflex has maintaining baggage handling UK airports. The O&M service the rehabilitation and recon- of aggregate per day were then announced the appointment systems for UK airports. for baggage handling systems struction of the existing airfield hauled from the storage area to of Phil Taylor to the role of UK In his new role he will be has already been perfected by infrastructure including the the site using specially modified Sales Director, to spearhead a part of a Logan Teleflex that our sister company Daifuku runway pavement, aprons and bulk movement equipment. This wide-ranging support programme includes baggage handling Webb in the US. By drawing on taxiways while maintaining full operation was a major concern for the individual baggage han- project managers, design its knowledge and combining it airfield operations throughout. for the Island administration dling needs of all UK airports. personnel and engineers with with our own heritage of BHS, In addition the airfield ground and due to careful planning and A well regarded and highly ex- extensive capability in the we are confident we offer an even lighting systems were replaced community engagement the perienced professional in the air- design, integration, operation, greater level of support for airport together with new navigation operation was not only successful ports industry, Taylor joins Logan delivery and maintenance operators moving forward.” aids being installed. Site works but assisted the team’s integra- Teleflex – a key part of Daifuku’s of quality baggage handling In the midst of rapidly increas- were carried out 24 hours a day, tion within the community. Airport Baggage Handling (ABH) system (BHS) solutions. ing passenger numbers in Britain, six days a week on a shift basis. Asphalt and concrete production Division – from Cofely UK, where Commenting on the chal- Daifuku ABH Division will help Steve Turner, Director of plants were established on site he was Airport Accounts Director lenges ahead, Taylor said: “I UK airports to support increases International Operations, to manufacture 140,000 tonnes responsible for commercial and am delighted to be joining in passenger bags with its wealth commented: “The entire team of Marshall Asphalt and 70,000 business development in Opera- Logan Teleflex at a time when of know how in designing, im- have been working together to tonnes of pavement quality con- tions and Maintenance (O&M), the company is evolving its plementing and operating quality overcome significant challenges crete to the stringent airfield spec- and built a wealth of knowledge own infrastructure to further baggage handling solutions. such as weather and ground ification demanded by the airport. BAGGAGE HANDLING SERVICES & SOLUTIONS

Vanderlande Industries is the leading supplier of integrated baggage handling solutions at airports. From check-in to aircraft hold, from arriving flight to reclaim carousel, including related specialist IT services, software solutions, operations and maintenance.

www.vanderlande.com

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