Framework Agreement No: Qc0009 Route

FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

ROUTE AGREEMENT

THIS ROUTE AGREEMENT is dated the FOURTEENTH day of NOVEMBER 2014.

BETWEEN

(1) LONDON BUS SERVICES LIMITED (and its successors in title) whose registered office is at Windsor House, 42 – 50 Victoria Street, London SW1H 0TL (the “Corporation”);

and

(2) METROLINE TRAVEL LIMITED of company number 2328401 and whose registered office is at ComfortDelgro House, 329 Edgware Road, Cricklewood, London NW2 6JP (the “Operator”).

RECITALS:

The Parties have entered into a Framework Agreement by which they have agreed that whenever the Parties enter into a Route Agreement for the provision of bus services by the Operator which is expressed to be pursuant to the Framework Agreement, Annex B and Annex C of the Framework Agreement shall apply to the Route Agreement as if they were incorporated into the Route Agreement.

IT IS AGREED AS FOLLOWS:

1. This is an agreement entered into pursuant to the Framework Agreement for the provision of bus services by the Operator on the terms and conditions set out herein.

2. This Route Agreement includes this Agreement together with the Schedules hereto (and any documents referred to therein) and the terms, conditions and Schedules set out in Annex B and Annex C of the Framework Agreement, except in so far as they may be varied by Schedule IC to this Route Agreement, provided that only Part 1 of Annex C shall be legally binding and all other documents contained in Annex C are for guidance and information only.

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3. The Corporation reserves the right at any time to make any changes to all or any part of Annex C provided that in relation to Part 1 only, the Corporation shall comply with any express conditions which may be set out in the Route Agreement relating to such changes.

4. Wherever Annex B of the Framework Agreement indicates that a Schedule is completed individually in respect of each Route Agreement such Schedules are attached hereto.

5. This Route Agreement commenced on 28 July 2014 and the Services commenced on 8 November 2014 (the "Commencement Date"). This Route Agreement shall continue in force until 8 November 2019 (the "Initial Expiry Date") unless it is extended in accordance with the provisions of clause 2 of Annex B of the Framework Agreement to 5 November 2021 (the "Extended Expiry Date") or unless earlier terminated in accordance with the provisions of the Framework Agreement or this Route Agreement.

Signed on behalf of the Signed on behalf of the Corporation by Operator by:

Signature: ______Signature: ______

Name: Name: ______

Position: DIRECTOR OF BUSES Position: ______LONDON BUS SERVICES LIMITED

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE I

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

This Schedule comprises the following:

Schedule IA – Route Requirements and Route Description

Schedule IB – Working Timetable, Peak Vehicle Requirements and Scheduled In Service Mileage

Schedule IC – Special Conditions and Variations from Annex B Terms and Conditions

Schedule ID – Minimum Performance Standards

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IA

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

PART 1 – ROUTE REQUIREMENTS

1. Terminal Points

Route number 34 shall operate in accordance with the Working Timetable contained in Schedule IB and the Public Timetable in Schedule IA Part 2.

2. Stopping Arrangements

All buses operating on the Services must serve all stops on the line of route designated for the route.

Drivers must pick up/set down at all bus stops where passengers wish to board and/or alight. If a driver is certain no passengers wish to board or alight, they may continue. If the driver is in any doubt, they must stop.

3. Garage Address

The operation of this route will be managed from the Operator’s garage as detailed below:

Garage Address: Potters Bar Garage High Street Potters Bar Hertfordshire EN6 5BE

4. Layovers

The Working Timetable incorporates scheduled running times and layover times considered necessary by the Operator to enable the Services to be operated to at least the Minimum Performance Standards set out in Schedule ID.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IA

ROUTE REQUIREMENTS AND ROUTE DESCRIPTION

PART 2 – ROUTE DESCRIPTION

1. Route Description –

As detailed on the attached Route Description.

2. Public Timetable –

Due to the widespread use of Stop Specific Timetables (SSTT), Public Timetables are no longer being issued.

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LONDON BUSES – ROUTE DESCRIPTION

ROUTE 34: Barnet High Street, Barnet Church – Walthamstow Central Station

Date of Structural Change: 8 November 2014. Date of Service Change: 8 November 2014. Reason for Issue: New Contract.

STREETS TRAVERSED

Towards Walthamstow Central Station: Barnet High Street, Barnet Hill, Great North Road, Whetstone High Road, Oakleigh Road North, Brunswick Avenue, Oakleigh Road South, Betstyle Circus, Bowes Road, Arnos Grove Station Forecourt, Bowes Road, North Circular Road, North Circular Road Slip Road, Cambridge Roundabout, North Circular Road Slip Road, Silver Street, Sterling Way (North Circular Road), Sterling Way, Angel Road, Hall Lane Slip Road, Cooks Ferry Roundabout, Hall Lane Slip Road, Southend Road (North Circular Road), Southend Road Slip Road, Crooked Billet Roundabout, Chingford Road, Hoe Street, Selborne Road, Walthamstow Central Bus Station.

Towards Barnet High Street, Barnet Church: Walthamstow Central Bus Station, Selborne Road, Hoe Street, Chingford Road, Crooked Billet Roundabout, Southend Road (North Circular Road), Hall Lane Slip Road, Cooks Ferry Roundabout, Hall Lane Slip Road, Angel Road, Sterling Way, Sterling Way (North Circular Road), Silver Street, Westway, Sterling Way (North Circular Road), Cambridge Roundabout, North Circular Road Slip Road, North Circular Road, Bowes Road, Betstyle Circus, Oakleigh Road South, Brunswick Avenue, Oakleigh Road North, Whetstone High Road, Great North Road, Barnet Hill, Barnet High Street.

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AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS

Please note that only stands, curtailment points, & blind descriptions as detailed in this contractual document may be used.

BARNET, HIGH STREET

Public stand for 3 buses on west side of Barnet High Street commencing 15 metres south of Fitzjohn Avenue and extending 36.2 metres south. Buses proceed from Barnet High Street direct to stand, departing via Barnet High Street, Wood Street and Wood Street Slip Road to Barnet High Street. Set down in Barnet High Street, at Stop M (9926 - Fitzjohn Avenue, Last Stop on LOR: 9926 - Fitzjohn Avenue) and pick up in Barnet High Street, at Stop G (4127 - Barnet High Street / Barnet Church, First Stop on LOR: 4127 - Barnet High Street / Barnet Church).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 3 buses on Route 34 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Barnet Church. OTHER INFORMATION: No toilet facilities available.

BARNET, ODEON (from WALTHAMSTOW CENTRAL STATION)

Buses proceed from Great North Road via Slip Road Opposite B P Petrol Station and Western Road departing to Great North Road. Set down in Great North Road, at stop R (1334 - Barnet Odeon, Last Stop on LOR: 1334 - Barnet Odeon) and pick up in Great North Road, at stop D (1333 - Barnet Odeon, First Stop on LOR: 1333 - Barnet Odeon).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Barnet, Odeon.

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TOTTERIDGE & WHETSTONE STATION (from WALTHAMSTOW CENTRAL STATION)

Private stand for 1 bus in Allum Way on east side of marked turning circle at entrance to main car park area of Totteridge & Whetstone Station. Buses proceed from Oakleigh Road North via Whetstone High Road, Totteridge Lane, Allum Way and Totteridge Station Car Park to stand, departing via Totteridge Station Car Park, Allum Way, Totteridge Lane and Whetstone High Road to Oakleigh Road North. Set down in Oakleigh Road North, at Stop D (14722 - Whetstone / The Griffin, Last Stop on LOR: 14722 - Whetstone / The Griffin) and pick up in Oakleigh Road North, at Stop C (14721 - Whetstone / The Griffin, First Stop on LOR: 14721 - Whetstone / The Griffin).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Unscheduled curtailments only. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Whetstone.

NEW SOUTHGATE, BEACONSFIELD ROAD (from WALTHAMSTOW CENTRAL STATION)

Public stand for two buses in buses only section of the service road on east side of Beaconsfield Road in buses only section of the service road opposite Parkwood. Buses proceed from Brunswick Avenue via Beaconsfield Road to stand, departing via Beaconsfield Road to Brunswick Avenue. Set down in Brunswick Avenue, at Stop BJ (12913 - Beaconsfield Road, Last Stop on LOR: 12913 - Beaconsfield Road) and pick up in Brunswick Avenue, at Stop BF (12914 - Beaconsfield Road, First Stop on LOR: 12914 - Beaconsfield Road).

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ARNOS GROVE STATION

Private offside stand for 3 buses on Arnos Grove Station forecourt on north side of Bowes Road commencing 22 metres west of lamp standard No. 16 and extending 31.5 metres west.

From Barnet High Street, Barnet Church. Buses proceed from Arnos Grove Station Forecourt direct to stand, departing via Arnos Grove Station Forecourt to Bowes Road. Set down in Arnos Grove Station Forecourt, at Stop U (36805 - Arnos Grove Station <>, Last Stop on LOR: BP113 - Betstyle Road) and pick up in Bowes Road, at Stop C (BP4848 - Ravenscraig Road, First Stop on LOR: BP4848 - Ravenscraig Road).

From Walthamstow Central Station. Buses proceed from Bowes Road via Arnos Grove Station Forecourt to stand, departing via Arnos Grove Station Forecourt to Bowes Road. Set down in Bowes Road, at Stop A (BP4890 - Arnos Grove Station <>, Last Stop on LOR: BP4890 - Arnos Grove Station <>) and pick up in Bowes Road, at Stop GP (15427 - Telford Road, First Stop on LOR: 15427 - Telford Road).

PALMERS GREEN, BROOMFIELD LANE

From Barnet High Street, Barnet Church. Buses proceed from Bowes Road via Bowes Road (North Circular Road), Green Lanes, Broomfield Lane and Green Lanes departing to Bowes Road. Set down in Bowes Road, at stop GU (34927 - Pymmes Road, Last Stop on LOR: 34927 - Pymmes Road) and pick up in Bowes Road, at stop S (BP5649 - Palmerston Road, First Stop on LOR: BP5649 - Palmerston Road).

From Walthamstow Central Station. Buses proceed from North Circular Road via Green Lanes, Broomfield Lane and Green Lanes departing to North Circular Road. Set down in North Circular Road, at stop V (972 - Green Lanes, Last Stop on LOR: 972 - Green Lanes) and pick up in North Circular Road, at stop P (26230 - Green Lanes, First Stop on LOR: 26230 - Green Lanes).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Palmers Green, North Circular Road.

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EDMONTON, CAMBRIDGE

Public stand for two buses in bay on north side of Silver Street between Cambridge roundabout and Westway slip road, commencing 5 metres west of the western flank wall of No 285 Silver Street and extending 25 metres west.

From Barnet High Street, Barnet Church. Buses proceed from Silver Street direct to stand, departing via Sterling Way (North Circular Road) and Westway to Silver Street. Set down in Silver Street, at Stop EC (14128 - Cambridge Roundabout / East Side, Last Stop on LOR: 14128 - Cambridge Roundabout / East Side) and pick up in Sterling Way (north Circular Road), at Stop WT (14129 - Cambridge Roundabout / East Side, First Stop on LOR: 14129 - Cambridge Roundabout / East Side).

From Walthamstow Central Station. Buses proceed from Sterling Way (North Circular Road) via Cambridge Roundabout, North Circular Road Slip Road and Silver Street to stand, departing to Silver Street. Set down in Sterling Way (north Circular Road), at Stop WT (14129 - Cambridge Roundabout / East Side, Last Stop on LOR: 14129 - Cambridge Roundabout / East Side) and pick up in Silver Street, at Stop ED (14109 - North Middlesex Hospital, First Stop on LOR: 14109 - North Middlesex Hospital).

EDMONTON, STERLING WAY (from Barnet High Street, Barnet Church)

Public stand in bay on south side of Sterling Way, commencing 108 metres west of Bull Lane, extending 33 metres west. Buses proceed from Silver Street via Sterling Way (North Circular Road), Sterling Way and Sterling Way (North Circular Road) to stand, departing to Sterling Way (North Circular Road). Set down in Silver Street, at Stop M (922 - Pymmes Park, Last Stop on LOR: 922 - Pymmes Park) and pick up in Sterling Way (north Circular Road), at Stop WT (14129 - Cambridge Roundabout / East Side, First Stop on LOR: 14129 - Cambridge Roundabout / East Side).

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EDMONTON, ANGEL (from WALTHAMSTOW CENTRAL STATION)

Buses proceed from Angel Road via Fore Street departing to Angel Road. Set down in Angel Road, at Stop C (1696 - Angel Corner, Last Stop on LOR: 1696 - Angel Corner) and pick up in Angel Road, at Stop F (1695 - Angel Corner, First Stop on LOR: 1695 - Angel Corner).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Edmonton, Angel.

ANGEL ROAD, ELEYS ESTATE (from Barnet High Street, Barnet Church)

Buses proceed from Hall Lane Slip Road via Cooks Ferry Roundabout departing to Hall Lane Slip Road. Set down in Hall Lane Slip Road (16005 - Harbet Road / Cooks Ferry, Last Stop on LOR: 16005 - Harbet Road / Cooks Ferry) and pick up in Hall Lane Slip Road (16006 - Harbet Road / Cooks Ferry, First Stop on LOR: 16006 - Harbet Road / Cooks Ferry).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Angel Road, Eleys Estate.

WALTHAMSTOW, CROOKED BILLET NORTH SIDE (from Barnet High Street, Barnet Church)

Buses proceed from Southend Road Slip Road via Crooked Billet Roundabout departing to Southend Road Slip Road. Set down in Southend Road Slip Road, at stop CQ (15846 - Crooked Billet / Walthamstow Avenue, Last Stop on LOR: 15846 - Crooked Billet / Walthamstow Avenue) and pick up in Southend Road Slip Road, at stop CP (25976 - Crooked Billet / Walthamstow Avenue, First Stop on LOR: 25976 - Crooked Billet / Walthamstow Avenue).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: Turning Point Only - Buses must not stand BLIND DISPLAY: Walthamstow, Crooked Billet.

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WALTHAMSTOW CENTRAL STATION

Private stand for 13 buses in marked bays on east side of Walthamstow Central Bus Station on north side of Selborne Road. Overflow offside stand for 1 bus on west side of bus station in lay-by opposite Stop A. Buses proceed from Walthamstow Central Bus Station direct to stand, departing to Walthamstow Central Bus Station. Set down in Walthamstow Central Bus Station, at Alighting Point (BP4267 - Walthamstow Bus Station, Last Stop on LOR: BP4267 - Walthamstow Bus Station) and pick up in Walthamstow Central Bus Station, at Stop D (BP4273 - Walthamstow Bus Station, First Stop on LOR: BP4273 - Walthamstow Bus Station).

AVAILABILITY: At any time. OPERATING RESTRICTIONS: No more than 2 buses on Route 34 should be scheduled to stand at any one time. MEAL RELIEFS: No meal relief vehicles to stand at any time. FERRY VEHICLES: No ferry vehicles to park on stand at any time. BLIND DISPLAY: Walthamstow Central. OTHER INFORMATION: London Buses toilet facilities available: 0800-2100 Mondays to Saturdays. Sunday opening hours to be confirmed.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IB

WORKING TIMETABLE, PEAK VEHICLE REQUIREMENTS, AND SCHEDULED IN SERVICE MILEAGE

The following quantities of vehicles shall be used to operate the Services and constitute the “Peak Vehicle Requirement” (PVR) by day type and time of day in respect of the Services

Working Timetable Number of Vehicles In Service Daily Scheduled Number of Scheduled in In Service Miles Days Service Mileage Reference Effective Vehicle AM Midday PM Evening Per Day Days Days No. Date Type** PVR PVR PVR PVR Mondays to 34-35499- 10/11/14 A/B 21 19 22 9 3,193.38 250 798,345.00 Fridays MF-ML-1-2 Saturdays & 34-35499- 08/11/14 A/B N/A 20 N/A 9 2,907.18 56 162,802.08 Good Friday Sa-ML-1-3 Sundays & 34-35499- 09/11/14 A/B N/A 13 N/A 9 2,151.66 58 124,796.28 Public Holidays* Su-ML-1-3 Total Scheduled 364 1,085,943.36 In Service Mileage

* Excluding Christmas Day and Good Friday * See Schedule IIA Part 1

The AM PVR is the maximum quantity of vehicles in service between 07.00 hours and 09.30 hours on Mondays to Fridays. The PM PVR is the maximum quantity of vehicles in service between 16.00 hours and 18.30 hours on Mondays to Fridays.

Vehicle Type B shall be used for the provision of the Services until full introduction of Vehicle Type A which is expected to be no later than March 2015, at which time Vehicle Type B shall no longer be approved for use on the Services.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IC

SPECIAL CONDITIONS AND VARIATIONS FROM ANNEX B TERMS AND CONDITIONS

1. Early Termination Date 10 November 2017 (clause 27.9)

2. Sponsored Route No (clause 27.10)

3. Multiple Termination Yes Clause 27.11 to apply

The following agreements will be subject to multiple QC46701 (route 125) termination: QC46702 (route 234)

4. Is the Operator permitted to accept advertising on Yes the vehicles? (clause 20 of Annex B)

5. Incentive Provisions – Do the Incentive Provisions Yes apply? (clause 46)

6. Spare Vehicles – The Operator shall ensure that the 2 following number of spare vehicles, which are specified in Schedule IIA Part 1, are available for the provision of the Services.

7. A Route Risk Assessment is required to be submitted prior to the Commencement Date. If not already supplied, the Operator shall submit the relevant documents to Simon Thomas, Contracts Tendering Manager within two weeks from the date of this Route Agreement.

8. Temporary use of vehicles – From the Commencement Date the Services shall also operate with Euro IV vehicles, pending full delivery of the new hybrid vehicles expected no later than March 2015. The Operator shall ensure that the Euro IV vehicles are refurbished to the December 2010 Refurbishment Specification prior to entering service. Once delivery of the new vehicles is complete, the Euro IV vehicles shall no longer be approved for use on the Services and removed from the Route Agreement.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE ID

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD

Minimum Operated Mileage Standard 98%

Route Categorisation High Frequency Route

Initial Minimum Performance Standard 0.95 minutes Excess Wait Time (3 January 2015 to 18 September 2015)

Minimum Performance Standard 1.00 minutes Excess Wait Time

Method of monitoring QSI Performance Full iBus

QSI Coverage Locations See attached list of Full iBus QSI Locations

QSI Threshold 0.85 minutes Excess Wait Time

Extension Assessment Period Quarter 2 Of Financial Year 2017/18 To Quarter 1 Of Financial Year 2018/19

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901

ROUTE: 34

SCHEDULE ID - ATTACHMENT

OUT DIRECTION BACK DIRECTION

Timing Timing Point Point Code Stop Name Code Stop Name BRNTHS Barnet High Street / WSTCSN Walthamstow Bus Station Barnet Church WSTWBL Forest Road / Bell Corner BRNTOD Barnet Odeon WSTWCB Crooked Billet Roundabout

WHETGF Whetstone / The Griffin EDMTAEW Ravenside Trading Estate

ARGVSN Arnos Grove Station UPEDAS Angel Corner / Silver Street Station PALMBR Palmerston Road EDMTCME Great Cambridge Road EDMTCME Cambridge Roundabout / Kendal Gardens PALMNC Green Lanes

UPEDAS Angel Corner / ARGVSN Arnos Grove Station Silver Street Station

EDMTAEE Eley Trading Estate WHETGF Whetstone / The Griffin

Crooked Billet WSTWCB Roundabout BRNTOD Barnet Odeon WSTWBL Forest Road / Bell Corner

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IIA

VEHICLE SPECIFICATION

This Schedule comprises the following:

Part 1 Vehicle Description

Part 2 No longer used

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IIA

PART 1 - VEHICLE DESCRIPTION

The vehicles approved for use in the Services shall be

Vehicle Type A Vehicle Type B Chassis Manufacturer and Type Volvo B5LH AD Trident Enviro 400

Body Manufacturer and Type Wrights Gemini 3 AD Trident Enviro 400

Single or Double Deck Double Deck Double Deck

Upper Deck Air Cooling System Yes No

Minimum Seating Capacity 62 + 1 Wheelchair 67 + 1 Wheelchair

Maximum Standing Capacity 31 25

Maximum Length 10,000mm 10,500mm

Maximum Width 2,550mm 2,550mm

Number of Doors Two Two

Year of Manufacture 2014 2009

Engine Type (Including Euro Rating) Euro VI Euro IV

Notes:

Where appropriate the utilisation of the respective Vehicle Types is shown in Schedule IB.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34

SCHEDULE IIIA

FARE CHART

The Fare chart relating to this Route Agreement will be provided by the Corporation prior to the Commencement Date and from time to time during the life of the Route Agreement.

In accordance with Schedule II of the Route Agreement, a current fare chart shall be displayed or be available for inspection by members of the public on each vehicle used to operate the Services.

The Operator’s obligations in respect of fare collection arrangements, ticket checking and inspection remain unchanged.

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FRAMEWORK AGREEMENT ROUTE AGREEMENT NO: QC0009 NO: QC45901 ROUTE: 34 VERSION NO: 00 EFFECTIVE DATE: 8 NOVEMBER 2014

SCHEDULE IVA

CONTRACT PRICE AND OTHER FINANCIAL DETAILS

1. Contract Price £ 5,633,060.00 per annum

2. Period Contract Payment £ 433,312.31

3. Scheduled In Service Mileage 1,085,943.36 miles p.a.

4. Deduction Figure £ 5.19 per mile

5. Date of Tender 20 January 2014

6. Contract Price Adjustment – The basis upon which the Contract Price shall be adjusted is as set out in paragraph 9.2 of Schedule IVB.

7. The Payment Year commences on the first day of Payment Period 7 (Quarter 3), and ends on the last day of Payment Period 6 (Quarter 2), save where the Initial Payment Year applies.

8. Notwithstanding the provisions of paragraph 2.3 of Schedule IVD of the Framework Agreement, the Initial Payment Year shall be from 3 January 2015 (Payment Period 11, Quarter 4) to 18 September 2015 (Payment Period 6, Quarter 2).

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