ISSUE #58 - JUNE 2019

GO-AHEAD GOES-ZAMBIA

THE IBUS OPEN A LOOK AT THE NEW 24-7 DAY EXPERIENCE! CCTV SUITE AT CAMBERWELL WELCOME 2 November 2018 check that everybody was out and was a day that Nick that the fire brigade had been called. TO Withers will never I was informed that we were one forget. He recollects man missing! My colleague Mick Leighton was trying to tackle the ZAMBIA the night... blaze from the other side. I went 2"It was 0250 when I arrived at work back to see if I could find him ready to start my shift as Duty when he emerged from the back gate saying that there was nothing ransaid work with governments and other organisations to create Controller at ORPINGTON. I recall he could do. By now the fire was and promote far-reaching improvements in driving standards. speaking to some colleagues about the previous night's events, when we spreading quickly from bus to bus They also work on transport management systems, joining with began to smell smoke. and tyres were exploding! partners to increase efficiency, reduce costs, and improve the T I firstly assumed that someone had The fire brigade arrived and started to management and maintenance of vehicles. To support this work, Go- Ahead Group Managing Director for Bus Development, Martin Dean yet again tried to microwave an fight the fire but soon it became clear that we needed to create a firebreak donated LDP292 (pictured below) to Transaid. un-microwaveable dinner! Soon the seriousness of this incident came by moving some of the closest buses On April 2, the selected bus was sent to Immingham docks to be shipped to to light. Within seconds, a colleague to the fire in order to save the rest of Walvis Bay, Namibia where it began its 1300 mile trip to Lusaka in Zambia, the fleet. This allowed the brigade started banging on the window NICK WITHERS arriving on 20 May. shouting, "FIRE!" The fire alarms who were trying to douse the flames ORPINGTON from the road, better access. More MB Accompanying the vehicle and tasked with delivering the training at the sounded and at this point I knew this would be a day like no other. volunteers were gathered consisting Industrial Training Centre in Lusaka was CAMBERWELL engineer, Robert of both Metrobus and Cordant Watson. The aim of the training is to improve competence in drivers and to We cleared the building in record cleaning staff. make their vehicles safer. There were many applicants to undertake this time. Outside, I saw an ever-growing challenging role and after much deliberation, it was decided that Rob would fire coming from some buses parked Working together as a team, we went be the best person for the job. near the top gate. I grabbed a fire back into the yard and managed to extinguisher and headed into the get 35 buses out and clear space for A GREAT “Rob came across as an yard where I tried to get to the fire the fire brigade to do their job. Incredibly, we still ran a limited I can honestly say it was experienced and knowledgeable between the buses. As I approached, Incredibly, we still ran a limited engineer, a very good service until around 1045 when a well and truly amazing it became obvious that I was not service until around 1045 when a communicator and we decided suitably armed to tackle this blaze. full service resumed. This is one a full service resumed.... experience... he would be very effective on Fire was billowing down from the working day that I would never want TEAM delivering the project as well roof of the bus, so I quickly made to repeat." NICK WITHERS DUTY CONTROLLER ROBERT WATSON as a great ambassador for ENGINEER my way out to the assembly point to ORPINGTON CAMBERWELL our company,” explains Chief Engineer Chris McKeown. EFFORT Rob prepared LDP292 for its long journey and the accident centre ensured the bodywork was in good order. It was imperative that we delivered a WORKING AS vehicle to be proud of. ONE TEAM We are now pleased to announce that Rob has successfully returned to the UK from Zambia. After completing his travels, Rob gives us an overview of he new Woolwich multi sign-on site is now his experience and his involvement in this project: open for MORDEN WHARF bus routes and Operating Manager Nicola Phipps is proud of “I'm safe and sound after returning from Zambia and I can honestly say the new addition... Fancy a it was a well and truly amazing experience. Things got off to a good start "It has been designed for many reasons, one and the first day at the Industrial Training Centre was remarkable; how Tbeing a better work/life balance for those who live in or those guys operate brings to mind the saying: ‘Necessity is the mother of invention.’ I had a big task ahead in getting LDP292 back to its original state around the Woolwich area. It provides an excellent facility as they did a few modifications. Overall it was a great experience and for drivers on meal relief, as the room is only used by our Go-Ahead colleagues. We looked at several I would do it all over again, if given the opportunity.” properties but found that the current room was in a cuppa? perfect location for ease of access, in terms of distance from the route changeover points, as well as, main transport hubs. THE WOOLWICH HUB PROVIDES EXCELLENT FACILITIES FOR OUR DRIVERS IN A RELAXED ENVIRONMENT. A lot of work has gone into setting up the multi sign-on room. We had to look at the layout of the room, in addition to what facilities were needed. The Woolwich hub has its own pool table to provide a source of entertainment, BEING CAN-DO resting area, kitchen, toilets, TV and a large sofa, which will be a positive addition to the room. multi So far the feedback has been very positive and the room sign-on site will be used by the drivers on routes 178 and 291. We are in the process of carrying out route learning on 178 and we have a lot of interest in drivers wishing to be put onto this particular rota. ROBERT WATSON CAMBERWELL A lot of effort and thought has gone into the set up of Woolwich and I am sure it will be a huge success that is BUS TALK | PAGE 2 beneficial to all parties." BUS TALK | PAGE 3 THE ONLY WAY IS UP

WORKING AS ONE TEAM MORDEN WHARF DQM'S ON THE RISE! t the start of TfL financial year 2018/2019, third place out of all 16 Go-Ahead London MORDEN WHARF was at the bottom of garages; one of their best results, showing ’s league table and further signs of improvement. since August last year, they were under “The drivers deserve massive praise for A PART OF THE MG TEAM! LEFT TO RIGHT: DANIEL CUTTS, KIRSTY network average for DQM's almost every month their incredibly hard work and dedication (excluding December and January). Disappointed WATTS, MARK FORRESTER, PETER SKUDDER AND THOMAS ARIKU. to safe driving and helping to improve with such results, the team at Morden Wharf LEFT TO RIGHT: our previous results,” said Operating DANIEL CUTTS, identified that clear and positive changes had to be Manager Nicola Phipps. implemented to improve results. “The management team would like “Key from the very start was to draw a line under to thank each and every driver as we the past and start afresh. We arranged an IAM’s couldn't have achieved this without accredited mentor to conduct covert assessments and them,” she concludes. the management team provided feedback,” explains Assistant Operating Manager Daniel Cutts. “We conducted nearly 60 assessments with most achieving pleasing results. Morden Wharf had to finish below network average for three months in a row (leading up to OPEN AND December) which we did. As APPROACHABLE a thank you to drivers and to Key from the very start was raise awareness, we bought to draw a line under the 25 pizzas for both Morden Something to Wharf and Waterloo drivers. past and start afresh... This offering was known DANIEL CUTTS as the ‘pizza initiative’ in AOM December,” reveals Daniel. MORDEN WHARF BX From February this year WHATS (2019), Morden Wharf have also been at the forefront shout about! of a brand-new scheme involving the Institute of Advanced Motorists (IAM’s). They were to conduct HAPPENING n Period 1, BEXLEYHEATH finished top out of all other Go-Ahead London garages on BCES and NATALIE MILSOM 129 covert driving assessments over a period of 6 AT BEXLEYHEATH months. The scheme follows the exact same idea impressively pushed their way from position 70 as DQM assessments, but with an added bonus. Ito 6 in the league throughout all London garages. Every driver who receives a box 1 assessment is Oz, Natalie and the team at Bexleyheath have been entered into a draw with the chance to win a racing focusing heavily on BCES with monthly performance day at Thuxton; there’s 3 places up for grabs. So far, updates via emails and notices to drivers including 80 assessments have been completed. top tips, route ratings and a full breakdown on areas “The scheme is aimed directly at training, with of improvement. constructive feedback being the number one “Assistant Operating Manager, Natalie Milsom priority. The scheme so far has been a huge said: “We fully engage with our colleagues on success,” exclaims Daniel. We fully engage with our every assessment and all feedback is welcome and After a great team effort and much hard work, colleagues on every assessment acknowledged. Those with great scores are mentioned we are pleased to report that Morden Wharf and all feedback is welcome... on our BCES ‘shout out’ notice.” garage were ranked 24 for the period ending May, NATALIE MILSOM A helpful BCES leaflet is also handed out and posted (previously ranked 81). They finished very strongly AOM for all colleagues to review, and it doesn't stop there! OZ HASSAN with a garage average of 1.33 for May and in BEXLEYHEATH Bexleyheath is currently looking at setting a "Bexley BEXLEYHEATH challenge" for the coming months with treats in store for reaching performance targets!

BUS TALK | PAGE 4 BUS TALK | PAGE 5 AL KEITH MERCER SI JERMAINE WILKES "This bus driver was "The bus driver showed kind enough to wait at the patience and concern. His Q WAYNE WAYNE ROBSON bus stop in a timely manner PASSENGER attitude stood out so I wanted ROBSON CAMBERWELL for me and my kids to board. COMMENDATIONS to make sure I took the time "This driver had He is a credit to the service to write in so that you know exceptional customer and he made the journey he is an asset." service skills and he very enjoyable." waited for all the elderly to sit down before Congratulations to all our drivers who have received praise driving off." from customers. Here is a selection of those received... PL KIRSTY WATTS MG AF CHRISTOPHER "She was so polite, MISS JWAN PAUL DAVEY ABDULLAH LAWRENCE C helpful and nice and I'm "Super nice and PAUL DAVEY "Wonderful bus driver! "Lovely drive, chirpy WATERSIDE WAY RR SONIA BOND convinced your passengers smiley. He was very Very courteous to elderly chappy behind the "Twice this week (including me) would be really kind and helpful, lowering passengers who got on, wheel. Very smooth I’ve been on a 101 and happy to have such kind the ramp for my very heavy especially around the hospital. throughout. Enjoyable experienced a top service. drivers operating your double buggy. I really Gentle acceleration and braking, experience." Your driver waited for me routes. Thank you!" appreciated his kindness. PETER NP etc. She also waited for people from across the road and was Thank you to this lovely BURKE to cross the road safely who very patient with my little one driver!" "A great driver who when boarding. Top marks wanted to get the bus." was friendly and gave to the 101 drivers! people time to get on. It's really lovely to see a Thank you!" Drink Drink Drink water water JWAN ABDULLAH water water PUTNEY driver enjoying Drink KIRSTY WATTS water MORDEN WHARF his job!" THOMAS PETR PM "He gave everyone a big smile and a 'good morning'. It cheered up my EVA HYATT otherwise stressful morning! NX "The driver saw me RA His driving was excellent, A CAUDWELL running for the bus and BX DANIEL STEPHEN DIZY LAGO calm and mindful of the stopped for me to cross the TAYLOR "Your driver was very "Your driver was passengers. Fantastic road safely to the bus stop. She "I saw the driver of helpful and knowledgeable helpful and kind to driver, I shall hope I see also greeted me with a 'good this bus get out and when I asked him for some passengers throughout him again!" help an elderly lady directions. He should be the journey. Well morning' and shared a little get off the bus! What commended." done!" joke saying my running was a lovely act of SW DAMIAN JATTAN MB impressive and that I was kindness!" "I was going to probably faster than the Wandsworth shopping VICTOR D'AMICO bus! Great sense of centre and we got stuck in "Your route 51 driver humour!" the traffic. The driver was really was most welcoming CAUDWELL STEPHEN You can see the latest driver WATERLOO polite, he made me feel welcome and very friendly. He was commendations on Go-Ahead and was communicating with greeting everyone who us all the time. Exceptional boarded and even said London’s Twitter account Drink Drink customer service. I really 'thankyou' to me Drink water water (@Go_Ahead_London) VICTOR D'AMICOwater liked that." when I left." ORPINGTON Drink or by searching for water #GoodGALbusdriver REMEMBER TO T hank you! KEEP HYDRATED!

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SW STOCKWELL PL WATERSIDE WAY RR RIVER ROAD NX NEW CROSS SI SILVERTOWN AF PUTNEY AL MERTON NP NORTHUMBERLAND PARK

BUS TALK | PAGE 6 BUS TALK | PAGE 7 ollowing the popularity Piotr Szczepanowski Pleased" with the feedback, Allan concludes: “I would like to thank all CROYDON of Croydon’s last event, DRIVER those who took part and if you GARAGE "Now things make sense to me! I think Performance Manager missed out, we will be running everyone should experience this as part Allan White decided to another session soon." F of the training we receive; even before we run another "iBus Experience" go out in service for the first time." between 25-29 March. Delroy Headman “I wanted to provide colleagues the DRIVER opportunity to gain an insight into what "I wanted to do this for a while now, partly happens in the iBus room. For example, because the knowledge will help me why and how decisions are made, the understand my own job better as a driver; effects on the overall service by keeping Watch this it is also an opportunity to experience good headways, and how the iBus room another role in the depot. It was an acts as a busy communications hub for opportunity to see if iBus is a role I could space!" all colleagues, be it driving, engineering, consider in the near future." operations, or external stakeholders such as TfL, and other support services,” Gilroy Dedier explains Allan. iBUS CONTROLLER “The iBus experience week was well An impressive number of colleagues took attended and I am still getting drivers part in the iBus experience week and requesting to take part! I find it is provided some really positive feedback: beneficial for both drivers and the iBus Babatunde Madariola team to have these open days for all to get a much better understanding DRIVER of each other’s roles and build THE GILROY DEDIER AND BABATUNDE MADARIOLA "It was good to see why we get the positive relationships.” instructions. It now makes more sense to me when I think back to some of the instructions I've been given in the past."

OPEN AND APPROACHABLE PICTURED ON THE FRONT COVER. L TO R. ALLAN WHITE, DANIEL BUTTERFIELD, iBUS MARTIN MINERS AND BRADLEY FAITHFULL. EXPERIENCE ON THE OTHERon the relationships SIDE between driver and controller. It also emphasises the fact The performance team were amazed that we are all part of a team.” at how well it was received by everyone, including some long serving colleagues Michael Cooke with a wealth of experience. It also DRIVER 59241 59242 59243 59244 59245 59246 59247 +9:00 +2:00 +9:00 -1:40 +9:00 +1:20 +9:00 +2:00 +9:00 +2:00 +9:00 -1:40 +9:00 +2:00 0:50 1:50 1:20 2:20 0:50 1:50 2:20 gave controllers the chance to meet “It has given me a clearer understanding THE VOICE of what iBus are trying to achieve.” with driving colleagues and explain the 59253 59252 59251 59250 59249 59248 +7:00 -0:50 +7:00 +2:00 +8:00 +0:30 +7:00 -0:50 +7:00 -4:00 +8:00 +8:00 0:10 2:50 4:10 0:10 2:50 4:10 reason why certain decisions are made. Controllers also explained performance Graham Porter LEFT TO RIGHT: MARTIN MINERS, MICHAEL iBUS CONTROLLER MEADOWCROFT, KAREN TAYLOR AND ANDREW BARNES. targets and how best to achieve them; “I think the Open Week is a really good the understanding of QSI points and idea. It allows us as iBus controllers to that working together achieves the engage with drivers face to face, achieve ORPINGTON best results. GARAGE a greater understanding of the day to day Each participant was also provided issues faced when on the road and gives onday 8 April with an information pack with full our driving colleagues an insight into saw the start of details on performance, mileage how we regulate services and maximise Orpington’s iBus Q&A’s, BCES and DQM. performance during times of disruption.” Experience week. The feedback from attendees was Karen Taylor, Assistant Operating extremely positive and word has certainly Manager who attended some of the open MThe performance team invited got around as they now have over 20 days said: “I would like to say a massive all colleagues to visit the iBus colleagues scheduled to attend the next thank you to everyone who used their room to sit with a controller iBus Open Day. own time to broaden their knowledge and and gain experience of their to the Performance Team for their full Jorge Fernandez support on this project.” role, ask questions and DRIVER give them the opportunity “The experience was very informative, Martin Miners, Performance Manager added "my thanks go out to all drivers to provide feedback. All 30 and a great idea as it gave more of an GRAHAM PORTER AND HANNAH WEST understanding of the controller’s role.” and controllers who took part in making allocated slots were filled Orpington IBus open week the best week within a week! Peter Thompson by far." DRIVER “I truly believe every driver should PETER THOMPSON AND WENDY STATHAM visit the iBus room to gain a better Continue to the next page understanding, as it will help to build to see how Bexleyheath got on with their iBus Experience.

BUS TALK | PAGE 8 BUS TALK | PAGE 9 exleyheath completed a Gary Tuvey James Vidal OPEN AND two-week iBus Experience PM ENGINEERING SATELLITE BX iBUS CONTROLLER APPROACHABLE which ran from 29 April MANAGER "It’s not often we get to see our driving until 10 May 2019. "I never knew how much work goes into team in person. Here at Bexleyheath, B managing buses when they have delays, we are well aware of how important our The event was extremely positive, with a it definitely opened my eyes!" drivers are to ensure the performance whole host of colleagues attending from of our routes are kept at the top. It’s garages associated with the Bexleyheath Trevor Steadman been really positive to see them, and iBus hub, including Bexleyheath, Morden BX DRIVER I've had the opportunity explain what Wharf, New Cross and Peckham garages. "This has certainly given me a better I do and also get to hear the drivers insight of how important my headway is!" challenges as well." MARTIN HARVEY Colleagues were given a specific time SUTTON HUB slot and part of their experience was Keith Ayriss Daniel Butterfield, Performance CRISTIAN MANOLACHE to pair up with an iBus controller to MG DRIVER Manager who was delighted with STOCKWELL HUB see the challenges they face first hand. "What a good bunch of guys you have in the success of the two-week iBus Participants observed Controllers dealing there! Please pass on my thanks. It opened experience at Bexleyheath said: "This CONTROLLER ALFRED WOOLWARD with diversions, events in Central London, my eyes to the way iBus works. I now event has been extremely positive for all of the month RIVER ROAD HUB roadworks and even Taxi Demonstrations! see that iBus controllers are not making concerned. I therefore urge colleagues CONTROLLER They also got the rare opportunity to relay drivers late for their breaks or making us to check their emails and notice boards of the month instructions to their colleagues on the road. finish late. They’re just trying to do their for details of our next event which will CONTROLLER jobs by keeping the service moving.” of the month Some of those who attended provided the take place in the coming weeks.” Martin Harvey following feedback: SUTTON “Martin listens attentively and carries Cristian Manolache BEXLEYHEATH out guidelines given by Performance STOCKWELL GARAGE Managers. He is punctual and always “Cristian goes above and beyond, and he Alfred Woolward demonstrates a professional attitude is always willing to help fellow controllers RIVER ROAD whilst on duty.” with extra routes. During demonstrations "Alfred is a very hard worker and is Alex Johnson, PM. in Central London, he is always available always willing to take on extra routes "The job can be stressful, but it is a to help Roadside cover.” which is very helpful. He was asked to challenge. I always try to do the best I Ahmed Mustafa, PM. control several routes on Friday 17 May can, so it reflects well on the company." “Thank you very much to my managers with heavy delays from the closure of the Martin Harvey. for the nomination. This achievement is A13. He willingly took on the task and the result of a combined effort between handled it very well." all my colleagues. I enjoy the job so I will Meandad Matthew, PM. Follow us on Twitter! always try my best.” "I'm very thankful for being nominated @Go_Ahead_London Cristian Manolache. for controller of the month. It's nice to SHAIK RAHMAN AND PAUL ELLIOTT have my hard work recognised. It is however a team effort and I also wish to thank my team and PM." Alfred Woodward

Bradley Faithfull, General Manager (Service Performance) fter working closely with ViaVan and gives his summary of The iBus Transport for London over the last ANTHONY GILBERT AND ALAN WHITTINGTON Experience... Ayear, we are pleased to announce "It is important that we ensure iBus hubs that Go sutton was successfully launched on remain transparent, open and accessible Friday 24 May; the trial will last for 12 months. to all. The iBus Experience provides FORWARD Go sutton is a brand new and innovative way an opportunity for us to showcase this. LOOKING to travel. The service, known as Demand The experience allows driving colleagues Responsive Transport (DRT) are comfortable to get some invaluable one to one time 13 seated, air-conditioned Mercedes Benz with their route controllers through pre- mini-buses, boasting accessible USB ports booked slots, and in turn ask questions. In and Wi-Fi. doing so, they gain a better understanding Pre-booked passengers from a specific of the many issues faced by the control location within the borough of Sutton can team on a daily basis. This also provides be transported to and from any location of the opportunity for them to feedback to their choice. DRT standing and bus stopping the controllers on the challenges they points have been located around the face on the road daily. borough for the convenience of passengers. The sessions were extremely well During this trial, we aim to deliver a smart ANTONIO QUARESMA-LABARSEDAS received and the positive feedback is and efficient service and provide those in AND WENDY MATTHEWS testament to their success. the Sutton area with a new and innovative I would further like to thank everyone who way to travel. participated and made these events the success they were."

BUS TALK | PAGE 10 BUS TALK | PAGE 11 Many thanks to everyone who sent in selfies with their beloved pets. They are spetacular!

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Welcome to WHATS HAPPENING AT ROUTE 100 TRANSFERRED FROM SI TO Q

Gurnam Singh joined the Communications Mark Brown joined the team at PUTNEY Helen Kinch joined the team at RIVER ROAD Route 100 transferred from Silvertown to CAMBERWELL Department at HEAD OFFICE as a Graphic Designer on as Accident Prevention Manager on 3 June 2019. and SILVERTOWN as an Accident Prevention Manager on Saturday 15 June 2019. 20 May 2019. on 15 April 2019. Mark previously worked as a Police Officer in the Met for It moved with the current fleet and a large majority of rota drivers. He graduated from university last year with a Bachelors 16 years. He spent his last two years as a surveillance Helen started working for in January 1989 Prior to its relocation, work was underway to fit the cradles to Degree and prior to joining Go-Ahead London, worked as operative working within covert operations. and has held numerous roles including Garage Support vehicles which now accommodate the new pre-service app that is a freelance designer for various clients. Assistant, Bus Driver [Route 29], Mobile Inspector (now in operation with all other vehicles in Camberwell. Mark was kind enough to share a little more of his life known as a Controller), Risk Management Supervisor for “I have a passion for art and love to draw or paint in my outside of work: “I am a member of a social club that meets Buses were transferred from Docklands with the assistance of Arriva London and Risk Manager for RATP London. spare time, whilst listening to music. I also have a great on Monday evenings and I enjoy days out with my wife and Engineers and Drivers in preparation for route learning (for interest in football (Arsenal), both playing and watching.” children. (3 with the 4th due 27 August 2019!)” Most of Helen's spare time is taken up with her family and part-time and Camberwell drivers) and inductions. her passion for animals. "I regularly ride my horse, I have 2 Eager to get involved in a variety of company projects, Mark continued with a few words on his team and how he In September 2019, a new fleet of fully electric vehicles will replace dogs and a cat that that keeps everybody in check!" Gurnam continues: “I am learning more and more about is settling in: “My team at Putney have been fantastic and the existing diesel fleet. These vehicles will enter service with the the business every day. My team have been very helpful have helped me settle in taking on board my ideas and "I am looking forward to the challenge I have ahead of me latest new and exciting transport technology which includes side and accommodating, and they have made it easy for me opinions. My General Manager and Area General Manager in my new role as Accident Prevention Manager." cameras (no mirrors). Camberwell will be first garage to operate to settle in.” have been very supportive.” service vehicles of this kind.

WHATS ROUTE 51 HAPPENING TRANSFERRED AT FROM MB TO BX

Route 51 transferred from Orpington to BEXLEYHEATH on Saturday 22 June 2019. In late May, Bexleyheath garage were busy making space for Route 51. There was both an element of excitement and positivity as plans were underway to welcome the new route. Rebecca-Anne Diner joined the Mohammad Chaudhary joined Andy Johns joined the team at RIVER ROAD Commercial Department at our HEAD OFFICE as a the team at RIVER ROAD as an Assistant Operating as a Operating Manager on 3 June 2019. With around 67 open rota lines, Bexleyheath adopted the can-do Commercial Assistant on 13 May 2019. Manager on 29 April 2019. approach with open forums and members of management visiting Andy has been working in the bus industry for a little over stands to help push the recruitment process to build the team. A far cry from joining Go-Ahead London, Rebecca-Anne Having joined the bus industry from the age of 21 as a 10 years, having worked previously in driver training where previously worked for Gucci, Sloane Street as a Sales driver for stagecoach, Mohammad then moved onto the he ran his own driving school. “We reached out to Bexleyheath job centre and had a positive Assistant. She also has experience as a PA and PR for role of Counter Supervisor before joining us. meeting where we provided staff with details of our apprentice Andy, who prides himself as a family man also sheds a little fashion company, Gray & Osbourn. scheme,” said Interim Operating Manager Oz Hassan. “I have a huge passion for Boxing and UFC and try to light on some of his time away from work, “I’m married with “In my spare time, I enjoy playing the piano and video attend as many events within the UK as I can.” Explains two young children who both keep me really busy. I live “Our open day at the job centre was most beneficial as we games. I also have a huge interest in the study of Martial Mohammad when asked about his interests. close to Epping Forest and enjoy trail running there in all had the opportunity to use their facilities and help applicants Arts,” explains Rebecca-Anne. weathers which keeps me fit.” complete application forms. We were also on-hand to answer Showing a great keenness to get stuck in, Mohammad went queries and offer advice and guidance.” Keen to learn more about her call of duty within the on to say: “I have been made to feel very welcome and now Impressed with the new apprenticeship program, company, she continues: “I have a very supportive, helpful look forward to building strong relationships with everyone Andy concludes: “I feel it will make a real difference in “With a lot of planning and preparation, the route is now running and understanding team. I have learned a lot. It has been and contibute to delivering success at Go-Ahead London.” encouraging people to consider bus driving as a career smoothly from Bexleyheath. Drivers on route 51 are providing an amazing start!” The skyrim's the limit for Rebecca-Anne! and should improve staff retention." management with positive feedback and we look forward to providing all users of this route with the best possible service,” concludes Assistant Operating Manager, Natalie Milsom.

BUS TALK | PAGE 14 BUS TALK | PAGE 15 8 months ago, Security Manager Douglas CCTV Dobb submitted a business proposal to centralise CCTV operations to the company YOUR STORY Directors. The objective was to assure the CHRISTOPHERCHRISTOPHER WILSONWILSON CENTRAL 1company has standardised CCTV processes and to reduce the turnaround time of data collection. This proposition was approved. DOUGLAS DOBB CCTV SUITE AT Q Today, we now have a dedicated team consisting of seven analysts who work in the CCTV Suite based at CAMBERWELL. The department is covered by an analyst 24-hours a day, 7 days a week, much to the benefit of the business. Saysenh Sam was recently based at Orpington garage, and was one of the analysts who transferred to the new CCTV FORWARD LOOKING suite. With 13 years’ experience working for both Metrobus and Go-Ahead London, he states: “The processes have been streamlined and the introduction of cloud-based systems has helped speed up some of the processes. The job itself has also changed due to the introduction of 24-hour shift work, including weekends, which benefits the business as it is now possible to order CCTV with minimal delay.” Speaking of the positive change in processes, Douglas continues: “We have a close working CCTV centralisation has relationship with The Metropolitan Police CHRISTOPHER proven benefits and going including Counter Terrorism. Until recently, the WILSON Police had to collect CCTV from 17 bus garages WATERLOO forward, we hope to build but now we are utilising new technology (cloud- on its success.. based products). This eradicates the process of burning CCTV footage to DVD’s, as we now DOUGLAS DOBB process all police requests by simply uploading SECURITY MANAGER the data to The Metropolitan Police cloud.” The analysts also supply CCTV footage to our claim handlers for incidents involving our vehicles. Footage is transferred to them via Cryptshare. This procedure ensures they have all the relevant information regarding any incident so it can be dealt with accordingly based on physical evidence. D RE CCTV centralisation has proven benefits and going CCTV ANALYSTS WORKING forward, we hope to build on its success. REDARRRED W IN THE NEW CCTV SUITE Waterloo 507

How do you prepare How busy do the buses get? What was it like to work ndrew Brown started a for your day? Very, they are constantly full, as they on route 507 during the career in engineering and The role of engineer is serve the key commuter hubs. You have I always prepare the night before! My protests in London? has accumulated around 20 challenging at the best of andrew brown actual day starts 2 hours before the start to factor in that passenger’s board by A The route took a lot longer to complete. years’ experience. He joined Go- times; Andrew illustrates this time of my duty. First things first; a cup of the rear doors too. Thankfully, passengers were generally Ahead London as an Engineer at and revisits a day when working to silvertown! tea followed by preparations to ensure I OK - I expected a lot more confrontation, as one team really came into look presentable for another unpredictable What is it like to drive the SILVERTOWN in December 2018 after play: “Some of my challenges but I was pleasantly surprised. This sort of working in a similar role with Arriva. day on route 507. I try to prepare myself for electric buses? thing adds pleasure to one’s day. since being at Silvertown is working on any eventuality as the day always presents If I can be cheeky - it is like driving the He reveals that working at Silvertown is a the AdBlue system and doing clutches on me with a new challenge. biggest bumper car you could imagine. What makes the Red Arrow good experience and surrounding himself the ZF lite gearbox. I also recall working But on a serious note, it is unlike driving (Waterloo) routes different? with a team with all round knowledge has one day when the garage suddenly suffered What part of your job do anything else. It brings home the huge enabled him to adapt and further his skills. a power loss - this definitely made me see you most enjoy? investment that the company has put Our buses are so consistent, and during peak what real team work means!" hours they run every 2 to 3 minutes. We’ve "It’s great working here - my colleagues in, as I certainly feel somewhat special Outside of work he is kept busy by his 3 The banter at the garage with my got a different type of passenger as well! are all very friendly and a great group. sat comfortably behind the wheel of grown up children aged between 19 and colleagues, which can be quite humorous The biggest difference is at Tenison Way, We are a very small team and work well an electric bus. It is also a joy to see the 25. Andrew also has a keen interest in and my interactions with the passengers. Waterloo. The way the passengers queue up together to ensure each job gets done excitement on the face of visitors from basketball and plays in a team once a This combination always makes up a in an orderly line to board is unlike anything to the high standard expected by the good day. abroad when they travel on an electric company,” says Andrew. fortnight depending on the demand of work. bus for the first time. else – I see many other drivers pass this stop and look at our route in awe. Colleague and Workshop Manager Jon ANDREW BROWN Edwards affirms: “Andrew is a lovely guy SILVERTOWN and is a good asset to the team.” BUS TALK | PAGE 16 BUS TALK | PAGE 1117 Knowing your colleagues obert Brown has Not in a workplace pension? been an Engineering Administrator based in RCROYDON since 2013. He’s also been in the music industry since the age of 18, some 30 years ago Government regulations and first started out as a 'toaster' and 'MC'. Confused? Over to you Robert… require employers to “In today's terms, I was a rapper to Starts reggae/ragga, rock steady and roots BUBBLE music, performing live with sound automatically re-enrol systems such as Quadrophonic, Sir 29 J une Radics and Different Strokes to name ON THETHE but a few. My job as the MC/Toaster certain employees was to hype the crowd, or as we would 2019 say back in the day, 'bubble on the riddim.' Literally, holding the mic and performing live to an audience, every three years. showcasing my own lyrics. Music has always been an important We’ll start automatic re-enrolment on RIDDIM inspirational part of my life from RIDDIM a very young age stemming from 29 June 2019. my dad who used to buy records from labels including Treasure Isle, If you are not currently a member of ROBERT BROWN Studio One, Blue Beat, Crab Records and Fashion label. He held lots of The Go-Ahead Group Pension Plan, AKA functions and parties and at times, he would let me make the selections and you are likely to be auto-enrolled in the DJ at family functions as I got older. Workplace Savings Section (WSS) if, SGT BILKO Founded by my nephew Clive Campbell approximately 1 year ago, I on 29 June 2019, you’re: LISTEN TO SGT BILKO AT WWW.CROYDONFM.COM now host the show 'Revival Rundown' BETWEEN 1700-1900 EVERY SUNDAY! under my DJ name, SGT Bilko on • aged at least 22 but you’re under Croydon FM; a Community Radio station with a musical genre of revival State Pension Age style reggae and old reggae from the 60's, through to the 90's. I was • earning more than £10,000 a year given this opportunity by Clive as he (£833 a month or £192 a week) was aware of my capabilities since previously co-hosting a show • working, or usually working, in the UK. on TrustMe Radio. Listeners can stream Croydon FM 24 hours a day, 7 days a week. There is Even if you’ve accessed your pension a mixture of shows including Urban savings, if you’re still working for us, we’re music and talk. (Past shows can be accessed via MixCloud and Sound obliged to re-enrol you. But if you don’t Cloud). It takes me approximately 2 meet the criteria above, then we won’t hours to prepare for the show and this includes selecting and blending re-enrol you. the tunes. I invite you to comment and post Once you’ve been re-enrolled into the reactions to the show by WhatsApp, WSS, you’ll receive a joiner pack. FaceBook, Instagram: @croydonfm and Twitter.” This will include information about how your pension works, and how you can ask SGT BILKO to opt-out if you’d like to. CROYDON.FM My top 5 Studio One songs are subject to ROBERT BROWN change at anytime because it is so hard to CROYDON come up with a definitive list. However (in If you would like any further the voice of Peter Dyneley the man who did information, please contact: the 'Thunderbirds are Go' countdown): 5 ALTON ELLIS - HURTING ME 4 JERRY JONES - STILL WATERS The Personnel Department 3 3 JOHNNY OSBOURNE - JAH PROMISE 2 CARLTON & THE SHOES - ME & YOU Tel: 020 8545 6121 1 DENNIS BROWN - IF I FOLLOW MY HEART Email:[email protected] BUS TALK | PAGE 19 KEEP IT D RE Sivley Rainford Sivley elaborated on his emotions upon being told he achieved a perfect score, "I felt MB an overwhelming sense of pride and honour to receive this award for just doing my job." THE PERFECT Sivley accredited his training as the contributing factor to his success. "I guess it's all down to the training!" BCES SCORE! SIMON ELLIS CROYDON

Steven Sakala Michael Box When asked what motivates Steven, When asked how he achieved his score he replied, "I am always he replied, "I was told not enthusiastic about keeping long after I started, never to passengers happy. As a rush to reach my destination OUTSTANDING former cabin attendant, RR and to this day, I drive the MB smiling comes free and same as I did then." NEWCOMER helps ease the tensions Michael's advice offered amongst people." SIMON ELLIS' in relation to mystery PASSENGER FEEDBACK A very simple yet travellers was to, "Relax, imon Ellis joined Go- and passion for the job is phenomenal. He has already received so many important philosophy take your time and the drive Ahead London as ROUTE 127 commendations where passengers refer that every bus driver will be as smooth for the an apprentice on 3 to how helpful, professional, passionate, "He is the best driver I have had should embody. passengers as it is for you." December 2018. He kind and happy he is. I feel he is going all year, the most enthusiastic." Swas passed to garage as the to be someone special in our industry.” “This driver really made my day.” company’s first apprentice Hannah Man, General Manager and in the last 2 months, has Croydon, concludes: “Simon should be “Fantastic customer service!” very proud of his achievements to date, generated an impressive 6 public “He waits for the elderly to sit down commendations at CROYDON he has a personality that really shines Mark Hughes Charmaine Stanford through. There is appreciation from all, and buggies to get into place before Mark was kind enough to share some tips We asked Charmaine what this achievement where he is based! especially older and mobility-impaired he moves off.” when asked to comment on his achievement, meant to her, "It was a proud moment when I He is known to be a very likeable users, which is great to see. They feel “Everyone left the bus with a smile "Acknowledge every passenger as they received 100%. My hard work and dedication character by his co-workers and is respected and valued by Simon’s great board the bus, answer any questions they has paid off. This scoring has also built my described as a ‘humble colleague' by service. He has also secured the respect on their face.” confidence and self steem." of his experienced colleagues.” may have, make eye his management team. “Please give him a massive pat on contact and smile/nod to Charmaine then went on to “I am overwhelmed by the positive Simon has also been shortlisted for the the back!” them - anyone could be a express how committed she comments I have received by drivers, "Outstanding Newcomer" category at mystery traveller!" BX RR is to maintaining such high managers and passengers alike! The the London Bus Awards 2019 on 9 July. He also shared a little standards, "I will continue majority of my commendations are insight given to him over to do my best not only in from passengers on route 127. I am 30 years ago! "My first driving but also in other pleased that people are recognising manager always advised areas within the industry." the efforts I put into this role. I did not Good luck Simon, your efforts have me to; K.I.S.S (Keep It think at the age of 52, I would be an Simple Stupid). In other apprentice and generating so many words, just keep to commendations,” Simon confesses. clearly not gone unnoticed. the basics." Peter Merchant, Croydon’s Senior Garage Mentor adds: “His commitment BUS TALK | PAGE 20 BUS TALK | PAGE 21 TENDER NEWS

A yellow highlight indicates an involvement with Go-Ahead London. All are retentions unless stated otherwise.

ROUTE 29/N29 | Lordship Lane to Trafalgar Square. ROUTE C10 | to Victoria Station. ARRIVA LONDON NORTH. Contract retained. ABELLIO LONDON. Contract retained. Contract begins on January 11, 2020. Contract begins on March 21, 2020. Using 2013 Euro V hybrid double deck (36 PVR). Using new electric single deck (22 PVR).

ROUTE 34 | Barnet Church to Bus Station. ROUTE P5 | Elephant & Castle to Patmore Estate. ARRIVA LONDON NORTH. Won from Metroline. ABELLIO LONDON. Won from London Central. Contract begins on November 9, 2019. Contract begins on May 2, 2020. Using hybrid double deck (details TBC) (22 PVR). Using new electric single deck (9 PVR).

ROUTE 52 | Victoria Station to Pound Lane. ROUTE 126 | Ringer's Road to Eltham High Street. METROLINE. Contract retained. METROBUS. Contract retained. Contract begins on December 7, 2019. Contract begins on March 21, 2020. Using 2014 Euro VI hybrid double deck (18 PVR). Using 2013 Euro V diesel single deck (11 PVR).

ROUTE 102 | Edmonton Green to Brent Cross Centre. ROUTE 212 | Chingford Station to St James Street Station. ARRIVA LONDON NORTH. Contract retained. LONDON GENERAL. Won from Tower Transit. Contract begins on November 9, 2019. Contract begins on March 7, 2020. Using hybrid double deck (details TBC) (26 PVR). Using new Euro VI hybrid double deck (12 PVR).

ROUTE 109/N109 | Katharine Street to Brixton Station. ROUTE 444 | Turnpike Lane Bus Station to Chingford Station. ABELLIO LONDON. Contract retained. LONDON GENERAL. Won from Tower Transit. Contract begins on February 1, 2020. Contract begins on March 7, 2020. Using 2015 Euro VI hybrid double deck (26 PVR). Using new electric single deck (11 PVR).

ROUTE 192 | Little Park Gardens to Tottenham Hale Stn. ROUTE 657 | Salisbury Hall Sainsbury's to Bancroft's School. ARRIVA LONDON NORTH. Won from London General. LONDON GENERAL. Contract retained. Contract begins on November 9, 2019. Contract begins on March 7, 2020. Using new Euro VI diesel single deck (15 PVR). Using 2010 Euro V diesel double deck (1 PVR). THANK YOU FOR YOUR SERVICE Night driver Paul McGrane has recently Described as a workaholic by his co- retired after joining the bus industry 41 workers, Paul was best known for coming years ago! in to work in a good mood and always being willing to help. Paul’s brother suggested he join ‘the buses’ after previously working in the As he enters his well-earned retirement, construction industry. He commenced a his plans are to spend some time in the period of driver training at the Chiswick Caribbean where he has a property, as Training Centre in January 1978 where well as spending some time with his he trained on the RT type vehicles and brother, who lives in Australia. PAUL MCGRANE AT HIS LEAVING DO was soon passed on to PECKHAM to PICTURED WITH TREVOR JOHNSON drive Routes 36, 78, 63 and 12.

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