0Annual report FINAL 19/10/04 9:42 am Page 1 3 Annual report 0MAYOR OF LONDON 4 Annual report FINAL 19/10/04 9:42 am Page 2 Annual report FINAL 19/10/04 9:42 am Page 3 Contents 1. Mayor’s message 1 2. 2003/04 review by Bob Kiley 3 London Underground 5 London Buses 7 Street Management 9 Docklands Light Railway 13 London Rail 15 Public Carriage Office 17 London Trams 19 London’s Transport Museum 21 London River Services 23 Victoria Coach Station 25 Accessible transport services 27 Policing and enforcement 31 Customer information 33 Employees 35 Business performance 37 The future of London’s transport 41 3. Financial review 43 4. Appendices 45 Appendix 1 - Transport for London 45 Appendix 2 - Summary of progress towards the implementation 46 of the Mayor’s Transport Strategy Appendix 3 - Membership of Boards/Panels/Committees/ Chief Officers 2003/04 68 Appendix 4 - Financial assistance 71 Appendix 5 - Guarantees, arrangements and indemnities 72 Appendix 6 - Operating statistics 73 Appendix 7 - Performance statistics 74 Appendix 8 - Employee numbers 75 Appendix 9 - Summary statement of accounts 76 Annual report FINAL 19/10/04 9:42 am Page 1 Mayor’s message In the last year, we have made significant progress and achieved some great successes in improving transport across London. The congestion charging scheme has London Underground has now been under continued to cut the traffic congestion my control for a year. I have put in place that previously crippled central London. a strong management team who are Congestion has reduced by 30 per cent in working hard to ensure we get the the zone and traffic emissions are down necessary improvements to track, trains 12 per cent. There were some initial and signals from the private infrastructure difficulties as a result of the unsatisfactory companies responsible for maintaining service provided by Capita, the main the Tube network. It will take time for contractor for the scheme, but since the improvements to be perceptible, but we introduction of a tough new contract last are determined to deliver a top quality autumn, customer service has been much service to Londoners. improved. We will continue to seek further Making travel in London safer is a improvements. continuing priority. I provided £50 million The reduction in traffic congestion has also to the joint TfL/ Metropolitan Police helped London’s buses to provide a quicker, Transport Operational Command Unit more reliable service for passengers. (TOCU) to fund more officers to tackle bus crime and illegal minicabs. I have also A vastly improved bus service across the funded an additional 100 British Transport network has encouraged the biggest growth Police officers to deliver Reassurance in passenger numbers since the Second Policing on the London Underground and World War, with up to six million the DLR. We have also started the final passengers using the buses every day. stage of licensing the minicab trade. 1| Annual report 03/04 Annual report FINAL 19/10/04 9:42 am Page 2 Our new electronic ticketing system, the schemes that will boost our Olympic bid. Oyster card, now has two million users There will be a Bill in Parliament later this and is transforming travel on the buses, year to kick start the long-awaited eastwest Tube and trams. By pre-paying for travel, rail link Crossrail. We have also received passengers can avoid queuing for tickets Government backing for the Thames and enjoy cheaper travel on single adult Gateway Bridge. journeys on the bus and Tube. But we must continue to put the case The Government has indicated that it for increased funding for the transport intends to give TfL and myself greater improvements and major projects which influence over rail services in London, so are essential to London’s prosperity. that we can plan a truly integrated public Through London’s bid to host the 2012 transport network. I am keen to move Olympics, we aim to showcase our capital forward on this so that London rail services as a world class city, with a world class and station environments are raised to the transport system. levels of the bus and Tube. One of the biggest challenges has been to secure long-term investment for vital transport improvements across the capital. We are making good progress. The Government has now agreed borrowing limits that will allow us to proceed with the Ken Livingstone East London Line extension and other Mayor of London Transport for London | 2 Annual report FINAL 19/10/04 9:42 am Page 3 2003/04 review by Bob Kiley After decades of under-investment, it is vital that London’s transport infrastructure is returned to a state of good repair. Future capacity and service quality TfL has already proved that it is a public improvements are also essential if the organisation that delivers. In the four years system is to cope with the predicted since it was formed, bus services have population increase of 800,000 by 2016. improved dramatically, with passenger numbers up by more than 31 per cent. Over the last year, Transport for London (TfL) has been making this case to The Congestion Charging Impacts Government to consider in its Spending Monitoring Second Annual Report Review 2004 and highlighting that, with (www.tfl.gov.uk/ccsecondreport) highlighted further funding, London’s diverse and that the scheme has reduced traffic delays growing population can be supported by in central London by 30 per cent. These, a transport system that provides access along with a number of other initiatives to essential jobs and services. such as bus priority schemes, have resulted in a four per cent shift in travel patterns TfL has worked hard with its stakeholder from private cars on to public transport, supporters from business, disability and a trend not seen in any other UK city or community groups, the boroughs, transport elsewhere in the world. user groups and its customers, to get the Government to realise what it has In June 2003, TfL introduced the Oyster achieved, and the simple fact that, without card, a revolutionary smartcard. The card additional funding, the social and economic holds various travel tickets which can be benefits of improved transport services bought either over the phone, internet or would not be realised and could even at Tube stations or retail ticket stops. slip backwards. 3| Annual report 03/04 Annual report FINAL 19/10/04 9:42 am Page 4 The launch of the Oyster card is an Since 2000, over £450 million has been example where effective TfL marketing spent on borough-led projects supporting has had a clear impact on passengers. a range of local transport improvements. In 2003/04, TfL provided a record level of Within the first few months of the roll out, investment to London’s boroughs to fund take up had exceeded expectations making local transport improvements in the the programme one of the biggest and coming year. TfL funds, totalling £140 most successful in Europe with 1.85 million million, were given for a range of local Oyster cards issued at the end of March initiatives such as road renewal, road safety 2004. Use of the card is continuing to grow schemes, bus priority projects, safer routes and it is already reducing queues at Tube to school, and other schemes that support stations and time spent by buses at stops. walking, cycling and improvements to local It will also enable the cashless operation of town centres. TfL also continued to buses from 2006. Other possible future develop its programme of travel awareness enhancements include auto top-up pay, activities in partnership with London’s customer accounts and mobile phone boroughs. integration which will mean that passengers may never need to buy a ticket from a Over the next pages I’ll explain in further ticket office. detail the main achievements of 2003/04. Transport for London | 4 Annual report FINAL 19/10/04 9:42 am Page 5 London Underground London Underground (LU) became part of the TfL group on 15 July 2003, ensuring a more integrated transport system for the capital. Although we have been forced to accept Safety remains a priority. Although the the constraints that come with the Public Underground has, historically, a good safety Private Partnership (PPP) arrangements, record, comment on the past financial year and both the Mayor and I have been cannot be made without recognising that open regarding our views on this, we are there were two derailments on the network committed to making the improvements at Camden Town and Hammersmith. These necessary to start the long road to events demonstrated how the Tube’s Tube renewal. infrastructure has been allowed to deteriorate through lack of investment During 2003/04, over 10,000 metres of over the years. But they also show that track were renewed, and service increases safety must never be taken for granted introduced, to deliver additional train and how important the PPP and renewal kilometres - 67.7 million in total - an programmes are to ensure that we see increase of over three per cent since last no repeat of these events in future. year. Timetable improvements have ensured more off peak services on the LU has recently published its review of Metropolitan and Northern lines, and Tube operations and performance under escalator refurbishments have been the PPP to the financial year end 2003/04. undertaken at Baker Street, Embankment, Entitled ‘London Underground and the Liverpool Street, Heathrow Terminals 1, PPP - the First Year’ (www.tfl.gov.uk/ 2 and 3, South Wimbledon and Wanstead pppfirstreport), the report highlights that stations.