Consumer's Resource Handbook. INSTITUTION Office of Consumer Affairs, Washington, D.C

DOCUMENT RESUME

_ED' 299 376 CE 049 396

TITLE, Consumer's Resource Handbook. INSTITUTION Office of Consumer Affairs, Washington, D.C. PUB DATE 88 NOTE 100p. PUB TYPE Guides - Non-Classroom Use (055)

EDRS PRICE MF01/PC04 Plus Postage. DESCRIPTORS Adults; *Consumer Education; *Consumer Protection; Merchandise Information; *Money Management; *Organizations (Groups); *Resources IDENTIFIERS *Consumer Complaints

ABSTRACT This-handbook is intended to help consumers exercise their rights in the marketplace in three ways. It shows how to communicate more effectively with manufacturers, retailers, and service providers; it is a self-help manual for resolving individual consumer complaints; and it lists helpful sources of assistance. The handbook has two sections. Part I, How To Be a-Smart Consumer, features tips on avoiding purchasing problems and getting the most for-one's money. It gives steps-for handling one's own complaint and writing an effective complaint letter. Part II, the Consumer Assistance Directory, lists consumer offices-in both the public and private sectors that provide assistance for consumer complaints. An indek-in the back of the -handbook lists, by subject, the appropriate contact. Consumer tips and remainders on resolving complaints appear throughout the handbook- These tips are also in the indek by subject. The handbook is a handy reference tool for.consumers; additional users include educators (as a source of information and ideas for developing and teaching innovative consumer education courses) and consumer leaders in business and government (as a resource for locating others who share consumer program objectives and who can help resolve consumer complaints). (YLB)

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... .;-.."&.%. % i 7 .--/,f,"PERMISSION TO REPRODUCE THIS : u.s. ovalar c..i.aucknoa 4. MATERIAL HAS BEEN GRANTED BY Office ci Educations! Rearch and Improver,* UCATIONAL RESOURCES INFORMATION.. - Or C-7(7e-6Wine, L. CENTER (ERIC) ;This document hai,beon reproduced -4i: received from the 'person or organization q 6'we r originating a 0 0 Minor changes have been made to improity :eproduetfors qualify.

TO THE EDUCATIONAL RESOURCES Points efriel;ior oiarilontistated In this doc INFORMATION CENTER (ERIC)." mint do not necessarily represent Wheat Li OERI position or policy.

La. a_lassansesa. uTwo hundred years ago, a group of patriots conceived the Constitution and thereby created the political, economic, and social framework of our Nation. As a result, many precious freedoms have been guaranteed to American citizens...These principles of freedom and fairness are the basis for consumer rights in the marketplace: the right to choose among products, services and suppliers; the right to adequate information about what we buy; the right to expect that products offered for sale will conform to reasonable safety standards; the right to be heard; and the right to consumer education.... p7he exercise of these rights helps maintain the vigor of our economic systemcreating positive pressure for better products, services, and warranties..."

Excerpts from President Reagan's Proclamation of National Consumers Week, April 19-25, 1987..

3 Consumer's Resource Handbook

Published by the United States Office of Consumer Affairs

Virginia H. Knauer Special Adviser to the President for consumer Affairs, and Director, United StateS Office of Consumer Affairs Robert F. Steeves Deputy Director Lynn Pisano Managing Editor Michelle Muth Associate Editor Frank R. Marvin Production Manager

Sp-,:ial thanks to the U.S. Office of Consumer Affairs Anna le Barnes NellieFegans BetJorders Millie Gerstner Geraldine Birder Barbara Hill Charles Cavagnaro Kevin Ireland Daisy Cherry Bonnie Jansen William J. Corbett, Jr. Fred Johnson Edna Cosby Howard Seltzer Liz Doherty Gina Ley Steiner Patricia Faley Juanita Yates Dorothy Godlewski (deceased)

Government Printing Office Federal Trade Commission Nicholas Freda Bureau of Consumer Kenneth Kidd Protection Staff Sidney K. Nichols Glenn L. Rottmann

Department of the Treasury Consumer Information Center Stuart Gates Tim Burr William White

Department of Health and Human Services Office of Management Analysis and Systems Joseph Fan Harry E. Rogoff

Council of Better Business Bureaus Dave Johnson Dianne Skeltis Ward Susan Wycoff

1988 Edition

Additional -single copies of the Consumer's Resource Handbook are available.re by writing the Consumer Information Center, Pueblo, Colorado 81009. r;VX-_ 15111.

THE WHITE 1191,4E wAsifiNGTes

Dear Consumer: This is thc..-4th:erfition of one of the most popular and widely-acclaimed publicationS ever-iiroilueed by tho Fce.orc.;=--- government. Every day, Consumers, consumer agencies, businesses, volunteer groups, the Media, and many others open these pages to find who to contact for assistance concerning available products and services in the marketplace. -.First published-by the Office.of Special Adviser to the President tOrCon5umer Affairs in 1981, the Coniumner's Re= - source Handbook is designed to Improve the way businesses, governments and other groups respond to coy umer inquiries and complaints. Its goal is to cut down on the cost and frustration both. consumers' and consumer affairs professionals can encounter in a complei, global, and sometimes imperfect marketplace. Updated every two years, the Consumer's Resource Handbook is funded and supported by a broad range of Administration cabinet officers aril'. agency heads.

A RESOURCE- OCR.CONSUMERS

Consumers will find the Handbook a useful tool to exercise their rights in the marketplace in three ways: 1),It shows how to communicate more effectively with manufacturers, retailers, and service providers; 2) It'S'a self-help manual for resolving individual consumer complaints; and 3) It lists helpful sources of assistance. The Handbook has two sections. Part I, How to be a Smart Consumer, features tips on avoiding purchasing problems and getting the most for your money. It gives steps for handling your own-Complaint and writing an effective complaint letter. Part II, the Consumer Assistance Directory, lists consumer offices in both public and private sectors that provide assistance for consumer complaints. If you're not sure which office to contact, check the index in the'back of the Handbookby subject, for the appropriate contact. Let me also introduce our friendly assistant, Eubie Smart. Eubie helps identify sources of consumer inforrhation; education, service and assistance. Eubie appears throughout the Handbook, providing consumer tips and reminders on resolving complaints. These tips are also in the index by subject.

OTHER HANDBOOK USERS As you can see, individual consumers will find the Handbook a handy reference tool. Educators, too, may wish to use it as a source of information and ideas for developing and teaching innovative consumer education courses. Consumer leaders in business and government will find it an invaluable resource for locating others who share consumer program objectives and who can help resolve consumer complaints. We hope that everyone who uses this Handbook is encouraged and helped by the response they receive to their inquiries or complaints.

Sincerely,

Virginia H. Knauer Special Adviser to the President for Consumer Affairs, and Director, United States Office of Consumer Affairs

5 Table of Contents

Message from President Reagan Letter from Virginia H. Knauer, Special Adviser to the President forConsumer Affairs, and Director, U.S. Office of Consumer Affairs ii

Part I. How to be a Smart Consumer

How to Get the Most for Your Money and Avoid Purchasing Problems 1 How to Handle Your' Own Complaint 2 Writing a Complaint Letter 2 Sample Complaint Letter 3 Major Sources of Help 4

Part II. Consumer Assistance Directory

Corporate Consumer Contacts 7 Automobile Manufacturers 31 Better Business Bureaus 39 Trade Associations and Third-Party Dispute Resolution Programs 42 State, County, and City Government Consumer Protection Offices 45 State Agencies on Aging 59 State Banking Authorities 61 State Insurance Regulators 63 State Utility Commissions 65 State Vocational and Rehabilitation Agencies 67 State Weights and Measures Offices 71 Military Commissary and Exchange Contacts 73 Federal Information Centers 75 Selected Federal Agencies 76 Federal TDD Directory 81

Index 83

Acknowledgments 93

lii Part I How to be a Smart Consumer

How to Get, the Most for Your Money and Avoid Purchasing Problems

Before making a purchase:

Analyze Mat you need and what product or service featUres areimPortant to you. s Compare brands. Ask for word-of-mouth recommen- dations and look for formal product comparison reports. Check your local library for magazineS and other publications that contain product comparisons.

Compare'stores. Look for a store with a good reputation and plan, ahead to take advantage of, sales.After your purchase: Check with.your local Better Business Bureau (BBB) to find out if the company-is reputable. Read and follow the instructions on how to use the Check for any extra charges, such as delivery fees, product. installation, and service costs. Use the product only as recommended by the Read warranties to understand what you must do and manufacturer. what the manufacturer must do if you have a problem. Read and understand the warranty. Keep in mind that Read contract terms carefully. Make sure all blank you may have additional warranty rights in your state. spades are filled in before you sign it. Check with your state or local consumer office for more- information. A listing of these offices begins on Ask the salesperson to explain the store's return or page 45. exchange policy. Keep all sales receipts, warranties, and instructions. Don't assume an item is a bargain just because it is advertised as one. If trouble develops, report the problem as soon as possible. Trying to fix the product yourself may cancel the warranty.

Keep a file of your efforts to resolve the problem. It should include the names of the individuals you speak with and the date, time, and outcome of the conver- sation.

6 Use the complaint procedures and Consumer Assistance Directory in this Handbook to find out how and where to get your problem resolved.

Eubie Smart is a copyright of The Advertising Council, Inc.

1 Writing a Complaint Letter Where to, write: If talking with the sales person or company representative does not resolve the problem, you will need to write a letter to the-company to resolve your complaint. For a list of many corporate consumer contacts and their addresses, see page 7.

If there is no listing for the company, go to the reference section of your local library. The following are excellent sources for locating useful company and brand name How to Handle information: Your Own Complaint Standard & Poor's Register of Corporations, Directors and Executives As a consumer you have the right toexpect quality products Standard Diractoay of Advertisers 'and services it fair prices..If'something goes wrong, however, there are things you can do to solve the problem. Here Thomas Register American Manufacturers are some suggestions for handling your own complaint: Trade Names Directory

Identify the problem: What to write: Before you complain to a company, be sure to identify the The letter should include your name, address, home problem, what (if anything) you have already done to resolve and work telephone numbers, and account number, if it, and decide what you think is a fair settlement. Do you want appropriate. your money back? Would you like the product repaired? Do you want the product exchanged? Make your letter brief and to the point. Specify all the important facts about your purchase, including the date and place you made the purchase and any information you can give Gather records: about the productsuch as the serial or model number. Start a file about your complaint.'include copies of sales If you are writing to complain about a service you received, receipts, repair orders, warranties, cancelled checks, and con- describe the service arid who performed it. tracts which will back up your complaint and help the company solve your problem. State exactly what you want done about the problem and how long you are willing to wait to resolve it. Be reasonable.

Go back to where you made the Include copies of all documents regarding your problem. purchase: Be sure to send COPIES, not originals. Cbritiort the, erson who Sold you the Kole or performed the Don't write an angry; sarcastic, or threatening letter. The service. CalmlY and accurately explain the problem and what person reading your letter probably was not responsible action you would like taken. If that person is not helpful, ask for your problem, but may be very helpful in resolving it. for the supervisor or manager and restate your case. A large percentage of consumer problems are resolved at this level. Type your letter if possible. If it is handwritten, make sure Chances ire, youth will be too. it is neat and easy to read.

Allow each person you contact time to resolve your prob- Keep a copy of all correspondence to and from the lem before contacting another source for assistance. company.

Keep a record of your efforts and include notes about whom The sample letter on the next page is a guide to help you you spoke with and what was done about the problem. Save write a complaint letter. Remember, if you write a letter to copies of any letters you send to the company as well as letters a Better Business Bureau, government agency, trade sent to you. association, or other source of assistance, give additional information about what you have done so far to get your Don't give up: complaint resolved. If you ar,4 not with the response, don't give up,. If the company, operates nationally or the product la 'a national brand, call or write a letter,t0he periOn responsible for Con- sumer comPlaintS at the:coMpany'slieficNuarte'rS:ManYCom- panies haiie,toll-free telephone numbers, often printed on the prodUct.,,Before phoning a company long distance; it Might bevierthwhIle to see if the firm has an °800" Millibar you can dial toll-free determine this, call:AT&T's °800" directory assistance at 1 ogo) 56,1212., If you're writing a letter, send .your Iiitter to the consumer office or to the president of the company. 8 2 Sample Complaint Letter

(Your Address) (Your City, State, ZIP Code) (Date)

(Name of.Contact Person) (Title) (Company Name) (Street Address) (City, State, ZIP Code) deicribe your puithase Dear (Contact'Person): name of product, serial numbers, La St week I purchased (or had repaired) a (name of the include date and product with serial or model number or service performed). I made location of purchase this purchase at (location, date, and other important details of the transaction).

Unfortunately, your product (or service) has not performed state the problem

satisfactorily (or the service was inadequate) because (state the give the history problem).

Therefore, to solve the problem, I would appreciate your ask for specific action (state the specific action you want). Enclosed are copies (copiesNOT originals) of my records (receipts, guarantees, enclose copies .of documents warranties, canceled checks, contracts, model and serial numbers, and'any other-documents).

allow time i.am looking forward to your.reply and resolution of my for action or problem, and will wait (set time limit) before seeking third-party response assistance. Contact me at the above address or by phone at (home Include how you can be and office numberswith area codes). reached Sincerely,

(Your name) (Your account number, if appropriate)

Keep copies of your letter and all related documents and Information

3 Major Sources of Help

This section describes many sources available to you In resolving consumer complaints. Trade Associations and Third-Party Dispute Reselvt!n Programs Corporate Consumer Contacts There are nearly 40,V.t. tale and professional associations in the United States which represent a variety of interests (in- Many companies have established consumer affairs or cluding banks, insurance companies, clothing manufacturers) customer relations departments to answer questions or to help and professionals (such as accountants, lawyers, doctors., and resOlVe consumer complaints. If you cannot resolve a com-therapists).

,plaint at the point of- purchase, then contact' compuny headquarters. Some of these associations and their members have established third-party dispute resolution programs to handle' The addresses and telephone numbers of more than 700consumer complaints not resolved at the point of purchase. companies are listed in the Corporate Consumer Contacts if you choose a third-party dispute resolution program, ask section of this Handbook, beginning on page 7. Many entriesfor a copy of the rules of the program before you file `your include toll-free "600"-telephone numbers, and some com- case. In-some instances, the decision of the mediators is panies have TelecoMmunications Devices for the Deaf (TDD)binding and must be accepted by both the consumer and the .numbers for the hearing impaired. If you write to the com-business. In other cases, only the business is required to pany, use the sample letter on page 3 as a guide for your cor- accept the decision. There are some programs where deci- respondence. sions are not binding on either party.

Trade associations have varying consumer functions, which Automobile Manufacturers are described in the National Trade & Professional Associa- tions of the United ?fates. Check your local library for this book Moit'foreign and,domestic automobile manufacturers have and otherelated eources of help. regional offices which handle consumer complaints that are not 'resolved with a dealer. The list of Automobile Manu- A list of Trade Associations and Third-Party Dispute Resolu- facturers begins on page 3t tion Programs begins on page 42.

Better Business Bureaus State, County, and City Government Currently, there are some 170 Better Business Bureaus (BBBs) in the United States. These. bureaus are non-profitConsumer Offices organizations, sponsored by private, local businesses, and City and county consumer offices can be particularly helpful they offer a variety of services. These services include:because they.are easy to contact and arc familiar with local general information on products or services, reliability reports, businesses arid laWs. If there is no local consumer office in background information on local businesses and organiza- your area, contact &state consumer office. State consumer tions, and records of a company's complaint handlingoffices are set up differently across the nation. Some states performance. have a separate department of consumer affairs, while others have, a consumer affairs office as a part of the governor's office Each Elba has its own'policy about reporting information. or attorney general's office.-My- of these.offices will help or It may or may not tell you the nature of the complaint against refer you to the proper agency for assistance. a business; but all will tell you If a complaint has been regis- tered. Many of the BBBs accept written complaints and will If you have a consumer problem with a business transac- contact Ellin on your behalf. BBBs do not judge or rate in-tion outside the state where you live, you should contact the dividual products or brands, handle complaints concerning consumer office in the state where you made the purchase. the prices of goods or services, or give legal advice. How- When you contact any local or state consumer office, be sure ever, many bureaus do offer binding arbitration, a form of to have handy copies of your sales receipts, other sales dispute resolution, to those who ask for it. The Council ofdocuments, and all correspondence with the company. A list Better. Business, Bureaus, which Is sponsored by national of State, County, and City Government Consumer Protection businesses, also offers consumer education programs andOffices begins on page 45. reports on charitable organizations. Many states also have special commissions and agencies The address for the Council and a list of BBBs operating which handle consumer questions and complaints about in the United States begins on page 39. banks, insurance, utilities, vocational and rehabilitation services, and weights and measures. These agencies are listed separately beginning on page 59.

10 In addition, a variety of other helpful community services may be available in your area. For example, County and State Other Sources of Help Cooperative Extension Services offer a variety of information Libraries abdut health; safety, product comparisons, financial planning, and nutritional needs. Information about these and other state Local libraries often have reference materials that provide, and local-services can be found at your library 'and in the produCt comparisons and/or can guide you in your efforts to telePhone,directory in the city, municipal, county or state resolve consumer complaints. Many of the publications men- listings: tioned in this Handbook can be found in public libraries. Some university and other private libraries allow individuals to use their reference materials, too. Check yours local telephone Federal Agencies directory for the location of nearby libraries. Many Federal agencies have enforcement and/or complaint Media Programs handling responsibilities for products and services used by Local newspapers and radio and television stations the general public. Others take action for the benefit of the throughout the United States offer "Action Line" or "Hot Line" public as a whole, but °do not resolve individual consumer services where consumers with problems may get help. These problems. news media are often successful in helping.to resolve consumer complaints because of their influence in communities, Agencies also have publications, fact sheets, and other in- anci.because the potential for bad publicity may encourage formation that Mai be helpful in making purchase decisionsa merchant Or business to take swifter action to resolve con- and dealing with Marketplace problems. If you need help in sumer problems. Some- Action Lines select only the most determining where to go with your specific problem, checksevere problems, or those most representative of a number the index at the end of this book or call the nearest Federal of complaints, and so may. not be able to handle every Information Center listed on page 75. complaint.

The Federal agencies listed in the Selected Federal Agen- To find these services, check with your local newspapers, cies section, beginning on page 76, respond to consumerradio and television stations, or your local library. complaints and inquiries. A list of Federal agencies with TelecomMunIcations Devices for the Dsaf (TDD) begins on page 81. Occupational and Professional Licensing Boards There are an estimated 1,500 state agencies which license or register members of more than 550 professions and service industries, including doctors, lawyers, nurses, accountants, pharmacists, funeral directors, plumbers, electricians, auto Remember: repair shops, employment agencies, collection agencies, beauticians, and television and radio repair shops.

In addition to setting licensing standards, these boards also set rules and regulations; prepare and give examinations; issue, deny or revoke licenses; bring disciplinary actions; and handle consumer complaints.

Many boards have referral services or consumer education materials to help you select a professional. If you have a complaint and contact a licensing agency, the agency will contact the professional on your behalf. If necessary, they may conduct an investigation and take disciplinary action against the professional. This action may include probation, or license suspension or revocation.

To locate the local office of an occupational or professional licensing board, check your local telephone directory under the headings of Licensing Boards or Professional Associa- tions, or look for the name of the individual agency. If there is no local office, contact the state consumer office.

1.First contact the seller if you have a complaint. Legal Recourse 2.If that doesn't resolve your problem, contact the company headquarters. 3.If your problem is still unresolved, refer to the index for appropriate organiza- Please note that some of the sources of help tions, or state, local and Federal offices listed in the Consumer's Resource Handbook that provide assistance. have c policy of declining complaints from con- 4. Taking legal action should be the last sumers who have sought prior legal counsel. resort. 11 Smal",,Claims -Courts Private Lawyers Small claims courts were established to resolve disputes If you need help finding a lawyer, check with the Lawyer Inv° IvIng claims for smikidebts and accounts. While thr... max- Referral Service of your state, city or county bar association irriuin amounts that can be claimed pr *aided differ from listed in local telephor 5 directories. state to state, court procedures generally are simple, inexpen- sive; quick and informal. Court fees are nominal, and you of- Lawyers are now permitted to advertise and you can find ten get-your filing fee back if you win your case. Generally, their ads in the Yellow Pages or in many local newspapers. you wont need a lawyer. In fact, in tome states, lawyers areComplaints about a lawyer should be referred to your state, not,permitted. if you live-in a state /hat allows lawyers and city or county bar association. the party you aye suing brings one,-dor?t be intimidated: The court is informal and most Judges make allowances for consumers who appear without lawyers. .Other Consumer Information

Remember, even though the court is informal, the ruling Consumer Credit Counseling Services must be followed, Just like any other court. Counseling services provide assistance to individuals hav- 'If the party bringing the suit wins the case, the party who ing difficulty budgeting their money and/or meeting necessary lost will often follow tiro court's decision without additional monthly expenses. Many organizations, including credit legal action. SoMetimes, however, losing parties will not obey unions, family service centers and religious organizations offer the decision: In these cases, the winning party may go back some type of free or. low cost credit counseling. to COUrt and ask for the order to beenforced:' Depending on local laws,.the courmay, for example, order property to The Consumer Credit Counseling Service (CCCS) Is one be taken by law enforcement officials and sold. The winning non-profit organization that provides, money management party will get the money frOrn the sale up to the amount they techniques, debt payment plans and educational programs. are owed. Or, if the person who owes the money receives a Counselors take into consideration the needs of the client, salary, the court may order the employer to garnish or de- as well as the needs of the creditor when working out a debt duct money from each paycheck and give it to the winner of repayment plan. You can find the CCCS office nearest you the lawsuit. by contacting the National Foundation for Consumer Credit, Inc., 8701 Georgia Avenue, Suite 507, Silver Spring, MD 20910, Check your local telephone book under your municipal,(301) 589-5600. county or state government headings for small claims courtConsumer Information Catalog listings. When you contact the court, ask the court clerk he The Consumer Informaft Catalog lists more than 200 free to-use the small claims court. To better understand the or low -cost Federal booklets on a variety of topics, many cf process, sit in on a small claims court session before taking which may be helpful In addressing consumer complaints or your case to court. problems. Topics Include: careen? and education, child care, Federal benefits, financial planning, gardening, health, housing, small business, travel, hobbies, cars, etc. This free Legal Aid and Legal Services Catalog is published quarterly by the Consumer Information Legal Aid and Legal Services offices help individuals who Center, and may be ordered by sending your name and ad:. cannot afford to hire private lawyers. There are more than dress to: Consumer Information Center, Pueblo, CO 81009. 1,000 of these offices around the country, staffed by lawyers, Private and Voluntary ConsumerGroups paralegals, and law students. All offer free legal services to those who qualify. Private and voluntary consumer organizations are usually created to advocate specific consumer interests. In some com- Funding, is provided-by a variety of sources, including munities they will help individual consumers with complaints. Federal, state and lace, governments and private donations. To find out if such a group is in your community, contact your Many law schools nationwide conduct clinics where lawstate or local consumer protection office. A list of these offices students assist practicing lawyers will, these cases as part begins on page 45. of their training.

These offices generally offer legal P ssistance with problems sith as landlord-tenant relations, credit, utilities, family issues (such as divorce and adoption), social security, welfare, unemployment, and workmen's compensation. Each Legal Aid office has its own board of direc1Drs whiCh determines the priorities of thefiffice and the kinds of cases handled. If the Legal Aid- Yciiir...7rea does not handle your type of caR9, it she' able to v4:41- you to other local, state or national ,nrgar that-co provide advice or help.

Q PART II Consumer Assistance Directory Corporate Consumer Contacts

The first step in resolving a complaint. is to return to the Inquiriep about Wrangler products should be directed to place of purchase aid talk withthe salesperson who sold yoUthe consumer representative at Blue Bell, Inc. because Blue the prOduct or service. If that is unsuccessful, the next step is'Bell handles the Ocimplaints for the Wrangler brand. to contact the company's headquarters. If you do not find the product name in this section, check This Section is deSigned to help yob identify theeddressthe produdt label.or.warrantyinformation'for the name and of a compEinYi .headquarters :nand, in most cases, lne address of the manufacturer. Other sources of information can appropriate Person to contact. Most listings inclUde telephone be found in most Public libiaries. TheStandard &Popes Register riunibers,,Shil-Many feature i011 free 100" numbers. which, of Corporations,- Directors end:Executives; the Trade Names Unleds'other*ise noted, cianlbe useci,from anywhere in the Directory,end the Standard Directory of Advertisets are three . obntinentalU,nited States. sOurcestfietlistinfOrmation on Most firms. If you Cannot locate Throughout' his section; you will notice companies or the nanie 'of therniutufaCturer, the ThoMaS Fiegiste id American brand' nEimes.litted with lhe instruction to refer to another Methirfectuiere lists the manufacturer* of thoUsande of products. company listed elsewhere inithe section. For example: To save time and energy, first take your complaint, along with Your records;back to where you Made the purchase. If you Wrangler Jeans contact-corporate headquarters, irst, the representatiVe will lee Blue Bell, Inc. probably direct you back to the local retailer where you made the purchase.

A . , Mr. Cal Kraft, Director Mr. Timothy orkins, Director Ms. Mary Stevenson Consumer Communications Consumer Affairs Agency COMPlaint Coordinator AMTRAK Alaska Airlines AAMCOThinsmiilsions, Inc. 400 North Capitol Street, N.W. P.O. Box 68900 One Presidential Bobliriiird Washington, DC 20001 Seattle, WA 98168 Bala Cynwia;',PA 19004 (202) 383-12121 (206) 431-7286 (215) 668 -2900 1(800) 562-6960 1 (COO) 521=0401 (toll.free) (toll free TIM in Pennsylvania) Ms. Michelle Evans, Manager 1 (800) 5234590 Consumer Relations Department Audience Information (toll free TDD Outside Pennsylvania) Alberto-Culver Company ABC Television Network 2525 Armitage Avanue Ms. Jane Redfern, District Manager 1330 Avenue of the Americas Melrose Park, IL 60160 Consumer Affairs New York, NY 10019 (312) 450-3163 (212) 887-7478 AT&T 295 North Maple Avenue Consumer Affairs Department Mr. Joseph P. Casassa, Supervisor Room 2353 G1 Allied Van Lines Product Service Basking Ridge, NJ 07920 P.O. Box 4403 AC Delco AUtomotive Parts (201) 221-7015 Chicago, IL 60680 General Motors Corporation (312) 681-8000 Ms. Dot Edge 1601 North Averill Avenue Golf Division National Consumer Relations Flint, MI 48556 Mr. Marshall Antonio (313) 257-6390 Acushnet Customer Relations Director P.O. Box B 965 Allstate Insurance Company Ms: Linda Plubara New Bedford, MA 02741 Allstate Plaza 'COneurrier Affairs Assistant (617) 997-2830 Northbrook,11.60062 AETNA'Life and Casualty (312) 291-6719 151 ,FariningtOn Avenbe Admiral Hartford, _CT 06156 see Maycor Ms. Patti Yoshino, Manager -(20,3)0347894: Claims and Customer Relations 1(800),243 -0185 Ms. Margie Hausburg Aloha Airlines (toll free outside Connecticut) Quality Assurance Analyst P.O: Box 30028 Adolph Coors Company Honolulu, HI 96820 Ms: PatriciaHubbard Golden, CO 80401 (808) 836-4293 COordintitor.Consuner Relationi 1(800) 642-6116 (toll free) A.H,ROblhs'COmpany, Inc. Ms. Gall Donnelly 3800 'CirishaViAvanue Ms.', Donna Carr, Coordinator Senior Consumer Representative F3104166 d; ,VA 23,210, Consumer Affairs Department of Public Relations 00.42,57=2:1P' ,Airwitk Industries, Inc. Alpo Pet Foods 380 North Street P.O. Box 2187 AMY: Enteitirlses,Corpgration Teterboro, NJ 07608 Allentown, PA 18001 1501 EistViacorieiri;Street (201) 933-8200 (215) 398-4647 WI53115_ CORPORATE CONSUMER CONTACTS

Ms dciAnngenson Supervisor AmeriCan Leisure Industries, Inc.Aramis, Inc. Customer Relations- see-Encorelilvei seeEstee Lauder, Inc. .Aniank Refrigeration, Inc. Aritani41A'52204. Mr.- Ronald-J:' Foltlin,' Manager Mr. Paul Bona, Marketing Director (319)622,5511 Customer and Product Services Arizona Mail Order Atherican Stardard,-Inc. 3740 East 34th Street Ms. Susan Sampaell; Manager P.O. BoX 6820 Tucson, AZ 85713 'COnSUmerAffairs PiscatiWay; NJ 08855 (602) 745-4500 America West Airlines 1 (800) 223 -0651 222.SeitthiMill Avenue (toll fr6e IdNeiv Jersey) Arni & Hammer TeMpe, AZ 85281 1.(800) 223 -0P68 seeChurch & Dwight Co., Inc. (602)921,5055 .(toll free outside NW' Jersey) Mr. Fred Fuest, Manager Mr.-Michael T. Miller, Senior Vice President Mr. Eugerietieringer, Directcir Consumer Affairs -,Consume:: Relations American Stores Company Armstrong The Company AMericanAirlinea P.O. Box 27447 500 Sargent Driye Salt Lake City, UT 84127 Dallis:Tort Worth' irport New Haven, CT'06536 .P.O.:Box 619616 5E12 (801) 539-0112 1 (800)243-0167 (toll freer 'Dallas/FOrt Worth; TX 75261 Mr. AnthoilY L. Fera, Manager (817) 355-2114 Ms. Jane W. Deibler, Manager Consumer Relations Consumer Affairs -Mr. gill Bendall,'Director American Tourister, Inc. Armstrong World industries Approved Auto Repair 91 Main Street Warron;RI 02885 P.O. Box 3001 Anierican Automobile Lancaster, PA 17604 AsiociatiOn (401) 245-2100 1(800) 5384383 (717) 396-4401 8111 GatehoU*ROad 1(800),233 -3823 (toll free) RdOrn.535 (toll free outside Rhode Island) Falls Church, VA 22047 Amerongefi,. Inc. Ms. Janice Day (written complaints only) Consumer Rotations Administrator see Budget Rent-A-Car Armorall Products Corporation -Ms.-Janey Loyd; Director .Corporation - P.O. "Box 19039 Consumer Affairs and Business Information Irvine, CA 92713 American CYanarnid Company Mr. John B. Shaiv, Manager Customer Relations and Consumer Affairs (714) 553-1003 697 Rothe a5 1 (800) 854-3685 Clifton, NJ 07015 Amoco Oil CoMpany (toll free outside California) 1(800) 932-2732 (toll free) 200 East Randolph Chicago, IL 60601 Consumer Services Mr. Martin J. Humthel, ViCe President (312) 856-5894 Armour Processed Meat Executive Consumer Relations Company Americampipress Company Ms. Robin Horder-Koop, Senior Manager Programs and Services 15101 North Scottsdale Road American Expiess Tower Amway Corporation Scottsdale, AZ 85254 World Financial Center (602) 998-6186 New York, NY -10285 7575 East Fulton Road Ada, MI 49355 (212)' 640-5619 Arrow Shirts 1 (800) 528-4800 (616) 676-0899 (toll free green card inquiries) (616) 676-5494 (TDD) see West Point-Pepperell 1 (800)327,2177 (toll freegold card inquiries) Mr. Jim Berg, Superviscir of Products Ms. Carletta M. Longo Service and Repair Consumer Compliance Officer 1(800) 525=3355 (toil free=platinum card inquiries) Andersen Corporation Atlantic Financial Bayport, MN 55003 2401 Walnut Street Customer Service (612)439-5150 Philadelphia; PA 19101 AmeriCan Family Publishers (215) 972-6104 Mr. Robert Distelrath, Manager 1(800) 233-1199 (toll free) P.O. Box 62999 ConsuMer Relations Tampa, FL -33662 (800) AFP=2400 (toll fret)) Anheuser-Busch, Inc. Mr. Thomas C. Butler, Manager One Busch Place Customer Relations St, LoLiii; MO 63118 Ms. Sue Holiday; ocinsumer.Correspondent Atlantic Richfield Company American' Greetings Corporation (314) 577 -3093 515 South Flower Street 10500 Ainerican-Road Room 2059 Corporate Relations Los Angeles, CA 90071 ClevelanCL,OH 44144 gon Corporation (216) 252,7300 (213) 486-0265 123 North Wacker Drive- 1(800)321 -3040 1(800) 322-2726 (toll free) Chicago, IL 60606 (toll free outside Ohio) (312)701,3000 Mr. J.R. Patterson, Vice President Mcgcin Helidefehott, Manager Customer Service and Insurance Customer Relations Department Atlas Van Lines Regilatery-Affairr,, AppleApple Computer, Inc. American'Home Foods 1212 St. George Road 20525 Avenue, P.O. Box 509 .685 Third Averide Mail Stop 37 -S Nevi :y0k; NY-loop Evansville, IN 47703 CupertMO, CA 95014 1(800) 457-3705011 free) (21?) e78:=8865- -(408), 973-2244 (cOmplaints and questions) Ahieriban LeiOing,Ccirpbration t (am 538 -9896 ,See:EriOyclOkiedia Britannica (toll free for dealer information) CORPORATE CONSUMER CONTACTS

-Ms. Lynn6 Lappin; Supervisor Mr. William Fackler Beiersdorf, Inc. Custonier Service Executive Vice President Marketing P.O. Box 5529 &is Reilt-A-Car System Barnett Banks, Inc. Norwalk, CT 06856 900 Old Country Road - P.O. Box 40789 (203) 853-8008 Garden CROY 11530 Jacksonville, FL 32231 1 (800) 233-2340 (516) 222 -4200 (904) 791-7720 (toll free outside Connecticut)

Mr.:Mike Cavallo;Customer Relations Ms. Gloria Mazzocco Mr. Fred Cooke, Assistant to the President Av:in Fashions, Inc.. Quality Control Bell Atlantic Corporation .James River Trader R.G. Barry Corporation 1310 North Courthouse Road, 10th Floor 5000 City Line Road 13405 Yarmouth Road, West Arlington, VA 22201 Haripton,-VA 23661 Pickerington, OH 43147 (703) 974-5553 :'(804) 827-4000 (614)664-6400 1(800) 848-7560 Mr. Keith Kard, Director Ms. Lynn Baron,'Mar.ager (toll free outside Ohio) Marketing and Public Relations Consumer Inforination Center Benihana of Tokyo Avon Fioducts, Inc. Bass Pro Shop 8685 Northwest 53rd Terrace 9 West 57th Street 1935 South Campbell Miami, FL 33166 NeW Ycirk, NY-10019 P.O. Box 4046 (305) 593-0770 (212) 546-7777 Springfield, MO 65807 1 (800) BASS-PRO (toll free) Ms. Ronda Trog, Manager Ms. Marilee Wein, Regulatory Associate Customer Relations Ayerst Labs- Contact Lens Solutions Best Western International 685 Third Avenue Bausch and Lomb P.O. Box 10203 New York; Ny.10017 Personal Products Division Phoenix, AZ 85064 .(212),878,6087 1400 North Goodman Street (602) 957-4200 Rochester, NY 14609 B. 1 (800) 227-4670 Birds Eye (toll free in New York) see General Foods Ms. Deborah A. Carter 1 (800) 553-5340 Consumer-Relations Manager (toll free outside New York) .13-Fileverage Company Mr. Floyd Coonce, Manager Consumer Assistance P.O. Box 1080. Contact Lenses Louisville, KY 40201 Bausch and Lomb Black and Decker (502) 585 -1100 Home Appliances Professional Products Division 6 Armstrong Road 1400 North Goodman Street Shelton, CT 06484 Consumer Relations Department Rochester, NY 14609 (203) 926 -3218 BIC Corporation (716)338-6000 Wiley Street Milford, CT 06460 Bausch and Lomb Black and Decker Power Tools (203)783-2000 10 North Park Drive Sunglasses Division Hunt Valley, MD 21030 465 Paul Road (301) 683-7100 -Ms. Adelina Silver, Director Rochester, NY 14624 Public Relations 1(800) 462-4893 Ms. Lori Hunt Bacardi Corporation (toll free in New York) Customer Services Representative GPO Box 3549 1 (800) 828-1430 San Juan, PR 00936 (toll free outside New York) Block Drug Company, Inc. (809)795-1560 257 Cornelison Avenue Customer Service Department Jersey City, NJ 07302 Bali Bear Creek Corporation (201) 434-3000, ext. tA8 1(800) 526-6040 see Kitchens of Sara Lee 2518 South Pacific Highway (toll free outside New Jersey) P.O. Box 299 Mr. William Peltier, Vice President. Medford, OR 97501 Customer Service Department Corporate Communications (503)-776-2400 Bloomingdale's by Mail, Ltd. - Bally Manufacturing Corporation 8700 West Bryn Mawr Corporate Relations 475 Knotter Drive P.O. Box 593 60631 Beatrice Companies, Inc. .(312) 399-1300 2 North LaSalle Street Cheshire, CT 06410 Chicago, IL 60602 (203) 271-1313 (mail order inquiries only) Ms: Jacquie DelBucchia, Vice President (312) 558-3755 Qualify of.Service Ms. Coleen Crider, Consumer Relations Bank of AmeriCa, NT & SA Mr. Charles F. Baer, President Blue Bell, Inc. . Bank of America Center Consumer Products Division P.O. Box 21488 555 California Street Becton Dickinson and Company Greensboro, NC 27420 .DiOartnient 3538 One Becton Drive (919)373-3564 -San Francisco, CA 94104 Franklin Lakes; NJ 07417 (415) 622-6081 (201) 848-6800 Consumer Affairs Slue Cross and Blue Shield MrScott'PetersOn;Vice President CondumariPublic Affairs Department Association Relations; Beecham Group 1709 New York Avenue, N.W., Suite 303 The Bank of,New-York P.O. Box 146T Washington, DC 20006 43Wall Street, 30th'Floor Pittsburgh, PA 15230 (202) 783-6222 NeW York,.NY-16015 1 (800) 242-1718 (toll free in Pennsylvania) (212)'5304981 1 (800) 245-1040 (toll free outside Pennsylvania) t .15 CORPORATE CONSUMER CONTACTS

Mr. Dan Evans, Chairman of the Board Mr. Charles Cahka, Consumer-Relation:. Customer Service Bob Evans-Firnis, The BroadWay C. itoh Digital Products, Inc. 3776 SoUthtligh-Street 3880 N. Mission Road P.O. Box 9085 .P.O. Box 07863 Los Angeles, CA 90031 Torrance, CA 90508 Columbus, OH 43207 (214227-2440 1(800) 423-0300 (toll free) (614) 491-2225 '1'(800) 272-PORK (toll free outside Ohio) Mr. Thomas J: Corcoran Ms. Marjorie Holyoak, Director President and CEO Audience Services InoUltry and Consumer Affairs Division Brack Hotel Corporation CBS Broadcast Group The Bohannon Group 4441 West Airport Freeway 51 West 52nd Street -Irving, TX 75062 P.O. Box 14405 New York, NY- 10019 (214) 253-8500 St. Louis; MO 63178 (212) 975 -3166 (314) 533-2499 Customer Service Brown Group, Inc. CIBA Vision Corporation Me. Connie Jones, Marketing Department P.O. Box 354 2910 Amwiler Court Bojangles St. Louis, MO 63166 Atlanta, GA 30360 P.O. Box 240239 (314) 854-2797 1 (800) 241-5999 (toll free) Charlotte, NC 28224 (704) 527-2675, ext. 262 Ms. Karen Knutson, Director CIBA-GEIGY Corporation Customer Malefic ns Agricultwal Division Mr. G. Donald Gale Budget Rent-A-Car Corporation 410 Swing Road Bonneville International 3350 Boyington- Drive Greensboro, NC 27419 Carrollton, TX 75006 (919) 292-7100 Broadciet House (312) 5805000 Salt Lake City, UT 84180 1 (800) 621 -2855 (toll free in Texas) (801) 575-5690 CIBA-GEIGY Corporation 1(800) 621-2844 (toll free outside Texas) Pharmaceuticals Division Ms: Karen Wilson, Manager Investor Service Center 556 Morris Avenue Consumer Response Department Bull k.Bear Group, Inc. SuMmit, NJ 07901 Borden, Inc. 11 Hanover Square (201) 277-5000 180 East Broad Street New York, NY 10005 Columbus,DH 43215 1212) 363-1100 CIE Terminals (614)2254511 2505 McCabe Way Ms. Sandra Saione, Production Coordinator Irvine, CA 92714 Bullocks Wilshire 1(800) 854-3322 (toll free) MkJohn Leone Catalog Division Director of Customer Service Metro Station Mr. Eugene F. McDonald Boyle-Midway P.0 Bcix 55029 P.O. Box 950 Assistant Vice President Los Angeles, CA 90010 Customer Relations Cranford, NJ 07016 1(800) 325-7505 (toll free) (201) 276 -3900 CIGNA Companies Manager, Customer Relations 1600 Arch Street Philadelphia, PA 19103 Ms. Karen Zahn, Director Bulova Watch Company (215) 241-4000 Customer Relations 26-15 Brooklyn Queens Expressway East Woodside, NY 11377 Bradlees Stores Ms. Michelle Baillargeon One Bradlees Circle (718) 204-3300 (consumer relations) Customer Relations Department Braintree, MA 02184 (718) 204-3222 (repairs) (617) 770-5468 CVS Mr. Monroe Milstein, President One CVS Drive Burlington Coat Factory Woonsocket; RI 02895 Ms. Vickie Davis, Manager (401) 765-1500 Customer Relations Warehouse Corp. Route 130 North Braniff, Inc. Burlington; NJ 08016 Customer Service Department P.O. Box 7035 (609) 386 -3314 Cabela's, Inc. Dallas, TX 75209 812-13th Avenue (214) 358-7404 Ms. Doris Covington, Coordinator Sidney, NE 69160 Consumer.Information 1 (800) 237-8888 (toll free) Breck Hair Care Products Burlington Industries see,American Cyanamid P.O.-Box 21207 Ms. Lisa Carlson Company Greensboro, NC 27420 Consumer Affairs Analyst (919) 379-2331 Cadbury Schweppes Ms. Bernadette Hardy, Manager Consuther Relations Beverages.Division ConsUmer Relations Burroughs Wellcome Company High Ridge Park, Bristol-Myers Company 330 Corinvallis Road P.O: Box 3800 345 Park Avenue Research Triangle Park, NC 27709 Stamford, CT 06905 New York, NY 10154 (919) 248 -3000 (203) 968-2210 (212) 546 -4000 C Ms. Christine McMahon Mr. Art McMahon, Vice President Consumer Services Manager Custoiner Services Mr. Paul Reisbord Cadbury Schweppes British= irWaYs President and Chairman of the Board ConfectionS Division 245 Park Avenue C&R Clothiers Route 63 New Haven Road 'Nei/York, NY 10167 8660 Hayden Place Naugatuck, CT 06770 (212)878-4500 Culver City, CA 90232 (203) 729-0221 (213) 09-8200 10 16 CORPORATE CONSUMER CONTACTS

Mr. Joe Fetrekovic, Manager Customer Service Department Ms. Nancy Sevinsky, Manager Consumer Communications Casio, Inc. Consumer Relations Caloric Modern Maid 570 Mount Pleasant Avenue Church & Dwight Company, Inc. Corporation- Dover, NJ 07801 469 North Harrison Street 403 North Main Street (201) 381-5400 Princeton, NJ 08540 Topton; PA 19562 (609) 683-5900 (215)682-4211 Mr. Bruce Wagner, Service Supervisor 1(800) 624-2889 Champion Spirk Plug Company (toll free in New Jersey) Ms.Virginia Pao 1(800) 524 -1328 P.O. Box 910 ASsistant to the Public Relations Director (toll free outside New Jersey) Toledo, OH 43661 Calvin Klein Industries, Inc. (419) 535-2458 ,05 West 39th Street, 10th Floor Operations Department NewYork, NY 10018 Church's Fried Chicken, Inc. (212) 719-2600 Ms. Rosemary Littlefield Customer Relations Coordinator P.O. Box BH001 San Antonio, TX 78284 Mr Drew Fox; Director Chanel, Inc. (512) 735-9392 ConSumer Relations 9 West 57th Street, 44th Floor 1 (800) 222-5857 (toll free) Car ipbell Soup Company New York, NY 10019 Campbell PisCe (212) 688-5055 Camden, NJ 08101 Cincinnati Microwave One Micrbwave Plaza (609)342 -3714 Ms. Lila A. Lesley, Consumer Affairs Cincinnati, OH 45249 Consumer Products Division Mr. Bertram Silk, Vice President. (513) 489-5400 Chattem, Inc. 1(800) 543-1608 (toll free) Winery Operai ins 1715 West 38th Street Canandaigua Wine Company Chattanooga, TN 37409 116 Buffalo Street (615) 821-4571, ext. 211 Circuit City Stores, Inc. Canandaigua, NY 14424 1 (800) 251-7272 2040 Thalbro Street (716) 394 -3630 (toll free outside Tennessee) Richmond, VA 23230 (804) 257-4227 'Ms: Rhoda Mdltz, National Manager (804) 257-4547 (in New York) ConSumer Product Services Administration Mr. Anthony Dapuzzo, Director 1(800) 251-2665 (toll free) Canor!,USA, Inc. Consumer Affairs 1 Jerricho Plaza Chemical Bank Mr. Nathaniel J. Sutton, Vice President 52 Broadway, 11th Floor Jerrichb, NY 11753- Customer Affairs (516)933-6300 New York, NY 10004 (212) 701-5150 Citicorp/Citibank 399 Park Avenue Mr. Ray Perry, Vice President New York, NY 10043 00erations Mr. Jack VanFoisen, President (212) 559-0403 Carl Karcher Enterprises ChemLawn Services P.O. Box-4349 Corporation Ms: Ellen Peressini, Executive Secretary Anaheim, CA 92803 8275 North High Street (714) 774-5796 Citizen Watch Company Columbus, OH 43085 of America, Inc. (614) 888-3572 Mr. Dick L. Curd, Director 8506 Osage Avenue Corporate Communications Los Angeles, CA 90045 Carnation Company Mr. Walter Dabek, Manager (213) 215-9660 5045 Wilshire Boulevard Consumer Response 1(800) 458-3300 Los Angeles, CA 90036 Chesebrough-Pond's, Inc. (toll free in California) (213) 932 -6000 33 Benedict Place 1(800) 321-3173 Greenwich, CT 06830 (toll free outside California) Ms. Pat Biederman 1 (800) 852-8558 -Passenger Service Manager (toll free in Connecticut) Clinique Laboratories, Inc. Carnival Cruise Lines 1 (800) 243-5804 see Estee Lauder, inc. 5225 Northwest 87th Avenue (toll free outside Connecticut) Miami, Ft.:33166- Ms. C. Kay.Whitehurst 1 (800) 327-7373 (toll free) Mr. Charles Penney, Supervisor Consumer Services Manager Dealer and Consumer Affairs Clorox Company Mr. James Witz Chevron U.S.A. P.O. Box 24305 'Consumer Relations Manager P.O. Box H Oakland, CA 94623 Carrier Air Conditioning Concord, CA 94524 (415) 271-7283 Company. (415) 827-6412 P.O. Box 4808 Consumer Affairs Department Syr-a-gime, NY 13221 Customer Response Coordinator (315) 4324761 Club Med Sales, Inc. Chi - Chi's, Inc. 40 West 57th Street 1,2800) 227-7437 10200 Linn Station Road (toll free outside New York) New York, NY 10019 Louisville, KY 40232 (212) 977-2100 CarteBlanohe. (502) 426-3900 sec,i',Dineili, Club Mr. Roger Nunley, Manager 'Store Operations Chuck E.,Cheese Consumer Information Center Carvel:COrporation see Brock Hotel. Corporation Coca-Cola Company 201'_S*Mill Riyer Road, Drawer 1734 Yonkeis, NY-10701 Atlanta,;GA 30301 (written intiuirils only) 1(800) 436-2653 (toll free) 17 11. "CORPORATE CONSUMER CONTACTS

Coidweil Banker Consumers Products Group Service Department see SeankRoebuck and Co. see Commodore Business Craftmatic/Contour Machines, Inc. Organization, Inc. Consul-het:Services Department 2500 Interplex Drive COlecO Industries, Inc. Trevose, PA 19047 P.O. Bin( 460 Supervisors Department Contempo Casuals (215) 639-1310 Amsterdam,Thr 12010 1 (800) 523-5383 (toll free) (518)843-4390 5433 West Jefferson Boulevard Los Angeles, CA 90016 Mr. George Turner, Vice President Ms. Grace Richardson, Director (213) 936-2131 Operations Consumer Affairs 1 (800)168-5923 (toll free) Crown Books sColgite,Palmolive Company 3300 75th Avenue 300. Park Asienue- Ms, Hazel Wilson, Director Landover, MD 20785 NeW York, NY. 10022 Training and Consumer Relations (301)731-1200 (212) 310-2653 Continental'Airlines P.O. Box 4607 Mr. Joseph Goldkopf, Director Ms. NintKenney, Vice President Houston, TX 77210 Consumer Relations ConsUmer Affairs (713)442-4700 Cuisinarts, Inc. Colonial Penn Gmiip,- Inc. P.O. Box 2150 11Fehh Center Plaza Greenwich, CT 06836 19th and Market Streets Ms. Cheri Spies, Manager Consumer Affairs (203) 622-4600 'PhiladelPhia;PA 19181 1 (800) 243-8540 (toll free) (215)988-8207 Continental Baking Company Checkerboard Square Mr. Robert J. Burke, Director Columbia House, St. Louis, MO 63104 Consumer Affairs A Division of CBS, Inc. (314) 982-4953 Culligan International Company 1211 Aventre of the Americas One Culligan Parkway New York, NY 10036 Ms. Barbara Cella, Manager Northbrook, IL 60062 1(800) 457-0500 Customer Relations (312) 498-2000 (toll free - records and tapes) Continental Illinois 1(800) 457-0866 231 LaSalle Street Mr. Marvin E. Eisenstadt, President (toll frea=videos) Chicago, IL 60697 Cumberland Packing -Ms. Teresa C:Infantino (312) 828-5795 Corporation Executive Vice President 1 (800) 621-3817 (toll free) Two Cumberland Street Combe, Inc. Brooklyn, NY 11205 Control Data Contact Center (718) 858-4200 1101 Westchester Avenue 1(800) 336-0363 White Plains, NY 10604 Control Data Corporation (toll free in New York) (914) 694-5454 8100 34th Avenue South 1 (800) 231-1123 Minneapolis, MN 55440 Combined Insurance Company (612) 853-3400 (toll free outside New York) of America- 1 (800) 232-1985 (toll free) Mr. John Hyder, Supervisor see Aon Corporation Customer Service Customer Service Current Commerce Drug Division Converse, Inc. P.O. Box 2559 see Del Laboratories, Inc. One Fordharn Road Colorado Springs, CO 80901 North Reading, MA 01864 1 (800) 525-7170 (toll free) Mr. Peter J.,Baczor, Manager (617) 664-7418 Consumer Relations 1 (800) 545-4323 (toll free) Customer Care Department Commodore Business Curtis Mathes Corporation Maohines,'Inc. 1220 Champion Circle, Suite 100 1200 WilsorfDrive Coppertone Carrollton, TX 75006 West Cheater, PA 19380 see Plough, Inc. (214) 484-4941 (215) 431-9100 1(800) 527-7646 (toll free) Ms. Wendy Atkins, Manager Customer Relations Department D. Compaq COmputer Corporation Consumer Services 20555 FM 149 Corning Glass Works d-Con 1300 Hopeman Parkway HoUston, TX 77070 see Lehn & Fink Products Group Waynesboro, VA 22980 (713) 370 -0412 (703) 942-3500 Ms..Lori Schleuning, Manager Comprehensive Care Customer Service Ms. Connie J. Shelby, Manager DHL Corporation 18551 VonKarman Avenue Coniumer Affairs 333 Twin Dolphin Drive Irvine, CA 92715 Cosmair, Redwood City; CA 94065 (813) 888-5033 (East coast) P.O. Box 98 . (415) 593-7474 (714) 851-2273 (West coast) Westfield, NJ 07091 1(800)631 -7358 (toll free) Dairy Queen janet.Venditti; Manager see International Dairy Queen ConiuMer Affairs . Ms. Kathy Doyle Finley, Supervisor COngoleum COrPoration Ms. Barbara Beck, Director Member and Consumer Relations Consumer Relations 195 BOO-eve Drive Cotter & Company Kearny, NJ 07032 'Dannon.Company, Inc. 2740 North CljtbOurn Avenue 991-1poo:. 11 Westchester Avenue Chicago, IL 60614 White Plains, NY 10604 (312) 975-2700 (914) 697-9700 1 8 _CORPORATE CONSUMER CONTACTS

kir:Dayid Christman, Manager' Mr. George Andrassy, Vice President Mr. Neil Kajfez, Manager Custarrier Service Department- Research and Development Consumer Affairs Danskin- DoP,Corpbration Dow-Consumer Products RO. Box M isi 2101*Eiet Via Arado Food Care Division York, K17405 Rancho DOminguez, CA 90220 P.O. Box 68511 -'(717) 84674874 (213) 60470777 Indianapolis, IN 46268 1(800) 367 -2855 (toll free) 1(800) 428=4795 (toll free) Ms.:Oatricia Floeti;Manager -CoOrdinator, ConsUmer Relations 'Central,Consumer Relation's The.Dial Corporation Ms. Jean 0. Rogers, Manager -Dayton Hudson, Department ConsUmer Affairs StarsConipany Greihdund Tower StatiOn 316 Dow Consumer Products 700 Wallet Mall Texize Household Minneaklis; MN 55402 Phoenix, AZ 85077 (602) 248-2595 Products Division (612) 375=6802 P.O: Box 368 Mr. Jack Clark; Director Greenville,'SC 29602 -Deriri:Witter Customer Relations (803) 297-3400 Finaneial Services Group DierCeritars for-Weight LOss sei Saars;.Roebrick and Co. 220 South 2nd Street West Mr. Jim Ball, Vice President Reriburg, ID 83440 Corporate Communications Dearfeam (208) 356-9381 Dr. Pepper Company SeSR.G. Barry Corporation 5523 East Mockingbird Lane Customer AssistanceDepartment Dallas, TX 75206 DigitallqUipment Corporation (214) 824-0331 Ms. Julie Jason,-CustomerService 40 Old Bolton Road DeVry; Inc. Stow; MA 01775 Ms. Jane Lagusch 2201 West Howard Street (617) 493 -7161 Skretary to the President Evanston, IL 60202 (312) 32878100 Ms. Betsy Feeley, Vice President Drug Emporium, Inc. 1 (800)323-4253 (toll free)' Customer Service 7760 Olentangy Rivor Road, Suite 207 Diners Club International Worthington, OH 43085 (614) 888-6876 Ms; Margaret-Sanders 183 Inverness Drive Werth Consumer Relations Department , EnglewoOd, CO 80112 'Del Labciratoriet,,Inc. (303) 790 =2433 Mr. Joseph McKee 1 (800) 525-9135 (toll free) Product Manager 565 Broad Hollow Road Dulcolax Farmingdale, NY 11735 DiscOver,Credit Card (516) 293-7070 BoehringerIngelheim see Seare;,Roebiickand Co. 90 East Ridge

?> P.O. Box 368 Ms. Catherine Randle, Supervisor Mr. Charles Tilden Ridgefield, CT 06877 Consumer Affairs Director of Communications (203) 798-9988 Del Monte Corporation DiVersitech General RO:Box 3575 A GenCorp Company Mr. Robert M. Rosenberg San Francisco, CA 94119 One General Street Chairman of the Board (415) 942-4803 Akron, OH 44329 Dunkin Donuts of America (216) 798-3412 P.O. Box 317 Public Relations Ms. Helen Robinson, Supervisor Randolph, MA 02368 Delco Remy Division (617) 961-4000 General Motors Corporation Consumer Response 2401 Columbus Avenue Dole Food Products Mr. Thomas M. Johnson, Manager Anderson,'IN 46018 50 California Street Consumer Affairs (317) 646-3367 San FranCisco, CA94111 (415) 986 = 3000, ext. 4272 Dunlop Tire Corporation 11800)232.78888 P.O. Box 1109 Mr. D..W:Shaw, General Manager (toll free in California) Buffalo, NY 14240 Consumer Affairs 1 (800) 232-8800 (716) 879-8258 DeltaAirlines (toll free outside California) HansfieldAtlantii International Airport Consumer Affairs Department Atlanta, GA30320 Mr. Paul D:zplack, Vice President (404) 765 ,260p °Orations Durkee/French Foods P.O. Box 23450 -Doniino's plizaInc. Rochester, NY 14692 Ms. Barbara Smith ra Eox 997,- (716)482-8000 ,,PrOduCtSenriCeMariager Ann Arbor, MI 48106- 'Delta Faucets:. (313)'668 =4000 P.O. BoX 40980 -Indiamiklia, IN 46280 Mr. RobertJ: Pasch, Jr. Mr. Edward W Larkin = (317) 848 -1812 'Book ClUbs -First Vice President -Doubleday Company, Inc. Assistant General Counsel Ms. fAarilyn:Conibellick 501,Franklin Avenue E.F.'Huttori & -Co., Inc. Coordinator crI.Gries,t,Reletions, GEirden City; NY 11530 One Battery Park Plaza, 19th Floor :Denny's, Inc. (616),873-4628, 'Nevi York, NY 10004 14286 prat FireSione Boulevard, (212) 742-;7164 LaMirada:: CA 90637' 'bouviarloe Cream-Makers "(714)/39=8100 See Nikkallncjustiles

13 3:9 CORPORATE CONSUMER CONTACTS

Product Information Center Ms. Martha S. Yocum Mr. John West E.1 duPont de Nemours & Co. Director of Consumer Affairs Manager of Service Assurance 1007 Market ,Strifet Encore 'travel Federal Express Corporation Wihnington; DE 19898 4501 Forbes Boulevard P.O. Box 727, Department 2640 1(800) 4411.7515 (toll free) Lanham, MD 20706 Memphis, TN 38194 (301) 459-8020 (01) 922-5642 Ms: Pat Robinette, Manager Consumer Affairi Mr. Norman Braun, Vice President Ms. Linda Basler Eaetern.Altlines Public Relations ContribUtions and Special Events Manager ,Miami international Airport Encyclopaedia Britannica, Inc. Federated Department Stores 7 West Seventh Street Miami; FL 33148. 310Soutli Michigan Avenue ,(805) 873 -3450 Chicago, I1."60604 Cincinnati, OH 45202 (312) 347-7230 (513) 579-7000 'Mr. d'ohn Vaeth, Ms.Cathy Sharkey, Manager EastMan,Kodak Company M3. Carolann.V. Mathews; Director Consumer Relations Customer Relations 343 State Street Fieldcrest Cannon, Inc. :Rochester; NY 14650- Equitable Life. Assurance 60 West 40th' Street 1(800) 242-2424 (toll free) Society New York, NY 10018 785 Seventh Avenue (212)536=1284' New York; NY 10019 'Ms: Nancy Ayino (212) 541-6730 Ms. Mary Luethmers Customer Service Representative 1 (800) 442-5880 Customer Relations Manager -Eckerd Drug Company (toll free in New York) FingerhutCorporatIon P.O. BOx 4689' 1 (800) 223-6646 11 McLeland Road Clearwater, FL 33518 (toll free outside New York) St. Cloud, MN 56395 (813) 397-7461.. (612) 252 -3181 Ms. Millie Roberson, Director 1(800) 328-7092 (toll free) Customer Service Consumer Relations Eddie Bauer Ernest & Julio Gallo Winery Mr. Paul Thibodeau, Director -5th & Union Street P.O. Box 1130 Consumer Affairs P.O. Box 370 Modesto, CA 95353 Firestone Tire Rubber Co. Seattle, WA 98124 (209) 579-3111 P.O. Box 26602 1(800) 426-6253 (toll free) Akron, OH44319 Customer Service Department 1 (800) 321-1252 (toll free) Customer Service Esprit Consumer Affairs Department 'Edmtind Scientific Company 900 Minnesota Street First- Interstate Bank 101"Easf GloUcester Pike San Francisco, Ck94107 of California Barrington, NJ 08007 1 (800) 4- ESPRIT (toll free) 707 Wilshire Boulevard W 15 -3 (609) 573-6260 Ms. Theresa Sullivan Los'Angeles, CA 90017 (213) 6140241, Consumer Affaird Department Executive Director, Consumer Relations Edward Lowe Industries, Inc. Estee Lauder, Inc. Ms. Suian BartoW, Director 919 North Michigan 'AVenue, Suite 2002 767 Fifth Avenue Consumer; Government, and Media Center Chicago, IL 60611 New York, NY 10153 First National Supermarkets, Inc. (312) 642-0888 (212) 572-4200 17000 Rockside Road Cleveland, OH 44137 Mr. John Keane, Director (216) 587-7100 Mr. Randy T.-LoVallb, Staff Attorney Consumer Affairs Electroiuk Corporation Ethan Allen, Inc. Ms. Sonia Bozeman 3003 Summer Street Ethan Allen Drive ConsumerAffairs Officer Stamford, CT 06905 Danbury, CT 06811 First Nationwide Bank p03y359-3600 (203) 743-8546 700 Market Street 1 (800) 892=5876(toll free) San Francisco, CA 94102 Mr. Michael Quinn, Manner 1 (800) 237-0756 (toll free) Mr. C: Edward Kimsey Consumer and Regulatory Affairs Co nsiinuir TeChnical Services Exkon Corporation, Customer Service 4,Company P.O. Box 2180 first Union Bank Lilly Corporate Center Houston, TX 77252 P.O. Box 2870 Indianapolis,.IN46285 (713) 656-3151 Jacksonville,'FL 32231 (317) 276-2339 (904) 361-2265 F' 11800) 433-4195 (toll free) Mr. 'Albert S. Dimcoff, Vice President Family Circle Craft Kits "Fisher ConsUmer Affairs see,New York Times: ompany See SFS Corporation ,EMetson'Electtic Company 8000 Weil FlOrtrieant Avenue. Ms. Judy Woolfolk;HOthe Economist. ,FisherPrice St. Louls;-M0 63136, Faultlett Starch/Bon Ami see'Quaker oats Company (314) 558-3600 'Comfier* 1025,West Eighth"Street Ms: A: H: Player Customer Servideteparimeht, Kansas City; MO 64101 Consumer Affairs Manager `EMerYWOildWide (816)842-1230 Florida Powirand Light Co. :okf Danbury Road P.O. BOX 029100 Wilton; CT.0.6897 Fayva Shoe Stores' .Mlaml; Ft, 33103' )033;;762-8601- see Morse Shoe Company (305) 552-4052 1 (800) 432-6554 (toll free) 20 CORPORATE CONSUMER CONTACTS

:Ms.-Hazel Hunter; SOpeirvisor Consumor Relations General Host Corporation Cuitomer-Relations Fretter Appliance Company P.O. Box 10015 -Floristelierisworid Delivery 14985 Telegraph Stamford, CT 0904 As-scidiatiOdIFTDy Redford, Ml 48239 (203) 357-9900 29200 Northwestern Highway (313) 53773701 :P.O. Box 2227 1 (800) 323-0439 (toll free in Michigan) Ms. Sandy Weisenburger, Supervisor ,Southfield, MI48037' 1 (800) 932-3434 Consumer Relations (313) 355=9300 (toll free outside Michigan) General Mills, Inc. 1 (800)2554300.(toll free) frigidaireAppliances P.O. Box 1113 Minneapolis, MN 55440 Mr4rthur Wellborn, Cos:limier Relations see White Consolidated (612) 540-4295 FlOrsheim ShoeCompany Industries 1(800) 328-6787 (toll free) 130 South Canal Street ChiCado, IL 60606 Frontier Airlines Customer Relations Department (312) 559-7456 ' see Continental Airlines General Motors Acceptance .Ms. Marta Jones, Manager Ms. Janet Rosati, Director Corporation (GMAC) Corn inuniOations Quality Control and Consumer Services 3044 West Grand Boulevard, Room AX342 Frultof the Looth,'Inc. Detroit, MI 48202 Flowers Induttriea, Inc. (313) 556-0510 'PO. Box.1338 One Fruit of the Loom DriVe 'Thomasville, GA 31799 Bowling Green, KY 42102 (912) 226-9110 .(502) 781-6400 Customer Service- General The &Rubber Company Mr. Leonard H. Yablon Mr. Fred Beck One General Street Executive Vice President Service Department Supervisor Akron, OH 44329-- 'Forbes,'Inc. Fuji Photo Film U.S.A., Inc. 1 (800) 426-4889,(16. 'me in Ohio) 60 Fifth Avenue 800 Central Boulevard 1(800) 847-3349 (to% free outside Ohio) Carlstadt, NJ 07072 New York, NY 10011 1 (800) 526=9030 (toll free) (212) 6204248' Ms. Lode Thies, Manager Fuller Brush Company Customer Service Formby see Kitchens of Sara Lee Generra sees hompson & Formby Inc. 18 Weil Mercer G' Seattle, WA 98119 Customer Service (206) 282-6888 Foster &Gallagher,'Inp. Mr. Russ Cleary, President 6523 North Galena Road G. Heileman Brewing Company Sales Department Peoria; IL 61632 100 HarborVieW Plaza Genesee Brewing Company, Inc. (309) 6914610 La Crosse, WI 54601 445 St. Paul Street (Monday-Friday, 8:30 a.m.-5:00 p.m.) (608) 785-1000 Rochester, NY 14605 (309) 691-3633 (716) 546-1030 Mr. Alan D. Galletly (Monday-Friday, after 5:15 p.m.) Vice President of Public Affairs Telephone Operations Mr. Allen Krejci, Director Mr. Timothy Klement, Director Public Relations Marketing and Custonier Service GTE Corporation One Stamford Forum George A. Hormel and Company Fotomat Corpdration Stamford, CT 06904, 501 16th Avenue N.E. 205 9th Street (203) 965 -2630 Austin, MN 55912 St. Petersburg, FL 33701 (507) 437-5611 (813) 823-2027 Ms. Sheila Gibbons, Manager I (800) 237-0307, ext.'0523 (toll free) Public Affairs Ms. Barbara Smith Gannett CO., Inc. Public Relations Manager Mr. Stewart Resnick, President 1100 Wilson Boulevard Georgia-Pacific Corp. Fraqklin Mint Arlington, VA 22209 133 Peachtree Street, N.E. U.S. Route One (703) 284-6048 Atlanta, GA 30303 Franklin'Conter, PA 19091 (404) 521-4741 (215)'459-600Q General Electric Company 1 (800) 322-4400 (toll free in Illinois) 11800)(523-7622 (toll free) For information on GE Consumer 1(800) 447-2882 (toll free outside Illinois) Products and Services, call: -,F1'8,nieiNursetyind Crafts GE ANSWER CENTER Ms. Kathryn Hansen, Manager lee General Host Corporation 1(800) 626=2000 (toll free) Consumer Relations Customer Service Department Gerber Products Ms:NaomiMartin' 445 Stile Street FreematiShOis Manager of Consumer Response Fremont, MI 49412 Men's DiVisien General Foods Corporation (616) 928-2000 1 Fraeinan.Lane 259North Street (800) 4-GERBER (toll free) Satoh, WI 53511 White Plains, NY 10625 1(600) 356-5400 (toll free) (914)335-2500 1(800) 431-1001 (toll freedesserts) Ms. Odonna Mathews tustomerService Department' ilspo) 431i-1002 (toll freebeverages) Vice President for Consumer Affairs ,Freitch,Shriner Shoes 11800)(43171003 Giant Food, Inc. 1,Freerian Lane (toll free= main meals'end beverages) P.Q.'Box1804 Department 597 Washington, DC 20013 BOOK; WI 53511 1 (800):431T1004 (301) 341-4365 (6014.354,1200: (t011 free-=Maiwell House and Bird's Eye) (301) 341-4327 (TDD) 21 15 'CORPORATE CO:SUMER CONTACTS

GibboniGreenven: ,Ms. DOnna Elliot, Manager Ms. Beverly 'Strom, Manager SO;Btidget Rent-A-Car ConsUmef Relations Consumer Affairs Department Corporation H.J..Heinz,Company Consumer Products Division 1062 Pn-"gresi Street Helene Curtis Industries GibtOn'ApPilancee Pittsburg!), PA 15212 325 North Wells Street 04e.'White Consolidated (412) 237-5740 Chicago, IL 60610 'Industries 1312) 661-0222 HVR Company Ms. Natalie D. Bailey, Manager Mr. Jack Shertrian; Director see'Clor* Company Consumer Relations COnsiiiner Affairs Hershey Foods Corporation Gillette'CoMpany P.O. Box 813 Prudential ToWer Building, 24th Floor Mr. Chip Dickey Manager of Consumer Affairs Hershey,'PA 17033 Boston, MA 02199 1 (800)468-1714 (toll fres) '(617) '42147315. Hallmark CAlOs, Inc. P.O. BO:: 58e Ms. Marilyn Wells, Manager dlenbrOok Laboratories Kansasity, MO'ii4141 Executive Customer Relations see Sterling'Ortig (816) 274 -5697 Hertz Corporation 660 Madistin Avenue me..JarileiSaintb ury; Manager Halaton, New York, NY10021 'Product Planning See Revlon (212) 980 -2979 The'Glidden Company 1(800) 654-3131 (toll free) 925 _EUclid Avenue Hanes Ms. Doria Taylor,`Director Cleveland, OH44115 Guest Relations (216) 344.:8000 see Kitchens of Sara Lee Hilton Aotels Corporation `Mr. Duane 0::Poole,- Director 9336 Civic Center Drive Mr. Ed Thompson PUblic Relations Beverly Hills, CA 90210 Customer Service Manager (213) 2M-4321 'GM Service Parts Operations Hanover House Industries 6060 West Bristol Road' Ms. Lesley BerkOvitz, Vice President 340 Poplar Street Flint, -MI 48456 Human Resources Hanover, PA 17333 (313) 635-5412 (717) 637-6000 Hit or Miss 100 Cempanelk Parkway Mr.M.F. Smithson, Director Stoughton, MA,02072 Consumer RelatiOns Hardwick (617) 344-0800 GOodyear Tire & Rubber Co. see Maycor 1144 East Market Street Mr. Ned Cardenas, Manager Akron;- OH 44313. Mr. Jim Wilde, Vice President Advertising and Sales Promotion (216)796-4940 Advertising Hitachi, Ltd. Hartinarx Corporation Hitachi Sales Corporation of America Mr. Ray.A. Gipson, Vice President 101 North Wacker Drive, 20th Floor 401 West Artesia Boulevard Corporate Administration Chicago, IL 60606 Compton, CA 90220 'Gordon JeWelry (312) 372-6300 (213) 537-8383 820 Fannin Street Mr. Larry Biggert, Manager Houston, TX 77002 Ms. Betty Leonard Guest Assistance (713) 222-8080 Consumer Relations Manager Holiday Inns Hartz Mountain Corporation 37d1 Lamar Avenue Consumer Hotline 700 South Fourth Street 'Green Sweep Fertilizer Memphis, TN 38195 Harrison, NJ 07029 (901) 362-4827 P.O. Box 119 (201) 481-4800 Maumee, OH 43537 (collect calls accepted) Dr. Phil Hudspeth, Vice President Research (419) 893-5050 Quality Assurance 1 (800)225-2883 (toll free) Mrs. Angela Kayata Holly Farms -Mr. RamOn Piabencla, Manager Hasbro,-Inc. P.O. Box 88 ,Customer Relations 1027 Newport Avenue Wilkesboro,'NC 28697 Greyhound Lines, Inc. Pawtucket, RI 02661 (919) 838-2171 (401) 727,5000 901 Main Street, Suite 2500 Ms. M.J. Brenne, Public Affairs Manager 1 (800) 237-0063 (toll free) Dallas, Texas 75202 Heine Owners Warranty (214744=8509 Hathaway,Shirts Corporation (HOW) Mr. Ray Hyde, Vice President see Warnaco Men's Apparel 2000 L Street,'N.W. Public Relations Washington; DC 20036 TheGSinness Import Company Ms. Ginger,Crowl, Coordinator (202) 463 -4600 Six Landmark Square Custome(Relations 1 (890222-3380 Stainford, CT,06901 Hawaiian Airlines (toll free inPennsylvania) (203) 323 -3311 HonolUlu international Airport 1(800) CALL-HOW Honolulu, HI 96820 (toll free outside Pennsylvania and DC) (808) 836-7230 Mr. Ray Gwin, Manager iMr.- Eddie Feinstein Consumor Affairs 'Director of Ctistonier Relations Mr. Jerry.Van Vleet, Director Residential Division :H&R'Slock,,Inc. Customer Service Honeywell,Inc. 4410 MOri Street" Heath Company 1885 Douglas, Drive Kansas citi,-MO 64111 Benton Harbor, MI 49022 Golden Valley, MN 55 422 4816y 753,6900 (616)982=3524 (612) 542-7354 1 (809)328-8194 (toll free) iv

CORPORATE CONSUMER CONTACTS

Mr. Robert N. Cowie Communications Department Ms. Sandra L. Willett Director of Consumer Affairs International Dairy Guev, Inc. Second Vice President, Consumer Affairs Hoover Company 5701 Green Valley Drive John Hancock Financial 101 Eist Maple Minneapolis, MN 55435 Services -Nerth,Canton, OH 44720 (812) 830-0200 P.O. Box 111 (218) 499-9200, ext. 2294 Boston, MA 02117 J (617) 572-6272 Customer Ser Vice Division The,HorchOW'CollectiOn Mr. George Stasick J.C. Penney Company Johnny Appleseed's, Inc. 13800 Diplothat Drive 50 Dodge Street 1301 Avenue of the Americas Dal las,-TX75265 Beverly, MA 01915 (214)484-6600 New York, NY 10019 (212) 957-7282 1(800) 225-5051 (toll free)

Hormel Ms. Dorothy D. Matsu, Director Mr. James Bennett George .A. Hormel and Co. Consumer and Professional Services Customer Relations Manager Neatest, JVC Company of-America Johnson4 Johnson Baby 41 Slater Drive Products Company .see Continental Baking CO. Grandview Road ElmwoOd Park, NJ 07407 Skillnian, NJ 08558 (201) 794-3900 Mrs. Joyce Bryant, Vice President 1 (800) 526-3967 (toll free) Coneu Affairs Hrit4i4holii,Finincial Services Mr. Murray TaylOr,-Manage7 Ms. Jane Yates, Vice President -2700 Sanders Wad Customer Service Consumer Affairs and Public Relations PrOspeat Heights; IL 60070 Jackson & Perkins Nursery (312) 564-5000, Johnson & Johnson Products, Stock Inc. 2518 South Pacific Highway Ms. Sue Politicajlational Manager 501 George Street Medford, OR 97501 NeW Brunswick, NJ 08903 Guest Services (503) 7764352 Hoiard4ohnson-Le--dging 1 (800) 526-2433 (toll free) 710 Route 46 East Fairfield; NJ 07007 Ms. Eileen Guernsey Complaint Department Consumer Affairs Manager -(201) 882-1880, Johnsori*PUbilshing Company James River. Corporation 820 South Michigan Avenue M. Data Via, Consumer Relations Dixie Products Chicago, IL 60605 Huffy Corporation P.O. Box 6000 (written complaints only) 7701 Byers Road Norwalk, CT 06856 (203) 854-2469 Miamisburg, OH 45342 Mr. Jerry Taylor, Vice President (513) 866-6251 Advertising and Marketing Ms. Ophella Millon Jordache Enterprises, Inc. Customer Relations Consumer Affairs Manager 498 7th Avenue Humana Inc. James River Corporation New York, NY 10018 P.O. Box 1438 Towel and Tissue (212) 279-7343 Louisville, KY 40201 P.O. Box 6000 (502) 580-1200 Norwalk, CT 06856 K 1(800) 243-5384 (toil free) Ms. Karla Novak, Manager Mr. James McNerney, Director Consumer Affairs Customer Relations Hyatt Hotels & Resorts Jenn-Air Company K Mart Corporation 3424 North 90th Street see Maycor 3100 West Big Beaver Road Omaha, NE 68134 Troy, MI 48084 1 (800) 228-3338 (toll free) Mr. Norman Chambers, Vice President (313) 643-1643 Passenger Service Jet Amerida Airlines Ms. Annette Watkins, Manager Mr. John, F. Akers, Chairman of the tsoara 3521 East Spring Street Consumer Relations IBM:Corporation Long Beach, CA 90806 Rug and Carpet Division (213) 492-6046 Old Orchard Road Karastan Mills Armonk, NY 10504 P.O. Box 130 (914)72.5546 Jhfrmack Eden, NC 27288 see Playtex, Inc. (919) 627-3400 Manager, Consuiner Affairs 1(800) 334-1181 (toll free) Illinois Bell Ms. Charlotte Kelts 225 West Randolph Street, Room i0D Consumer Services Customer Service Manager Chicago; IL 60606 Kawasaki Motorcycles (312)727-.3380 Jockey international, Inc. P.O. Box 25252 l'(800):9724002 (toll'free) 2300 60th Street Santa Ana, CA 92799 Kenosha, WI 53140 (714) 770-0400 Mr. Frank Thomas, (414) 658-8111 Consenter Affairs Director Ms. Andra L. Evans Indiana Bell John-Deere Company Consumer Relations Manager 220 North Meridian Street, Room 1925 John Deere Road Kayser-Roth:Hosiery, Inc. :Indianapolis; IN 48204. Moline, II:61265 2306 West Meadowview Road (317)265n5339 (309) 752-8000 Greensboro, NC 27407 (800)5624612 (toll free) (919) 852-6300

-4 23 17 CORPORATE CONSUMER CONTACTS

Ms. Judy Peters, Supervisor Mr. Mark Grunow, Manager Ms. Julie Jenkins Customer Relations Consumer Affairs Customer Service Manager Keebler Company,lInc. Plumbing Products L'Eggs Brands, Inc. One Hallow Tree Lane Kohler Company P.O. Box 748 Elmburst, IL 60126 Kohler, WI 53044 Rural Hall, NC 27098 (312)833:2900 (414) 457 -4441 (919) 744-4213

Me. Muriel N. Cleary, Manager Consumer Service Department Ms. Jane Krupa, Manager Consumer Affairs Kraft, Inc. Consumer Relations Kellogg Company Kraftcourt Lehn & Fink Products Group P.O. Box 3599 Glenview, IL 60025 225 Summit Avenue Battle Creek, MI 49016 1(800) 323 -0768 (toll free) Montvale, NJ 07645 (616) 961 -2277 Ms. Judy Ball (201) 573-5673,5700 Customer Relations Manager KeivinatorAppliance Company Kroger Company Leichtung,' Inc. see-WhiteConsolidated 1014 Vine Street 4944 Commerce Parkway Industries Cincinnati, OH45201 Cleveland, OH 44128 (513) 762-1532 (218) 831-7645 Mr: Gary Bolden; Manager 1(800) 632 -6900 1(800) 654-7817 (toll free) Product Service (toll freemeat and seafood) The Kelly Springfield Tire Leichtung, Inc./D.R.I. Company Mr. Ray.Serina, Vice President P.O. Box 28114 Willowbrook Road Operations Warrensville, OH 44128 CuMberland, MD 21502 Krystal Company 1(800) 237-5907 (toll free) (301) 7774016 One Union Square Chattanooga, TN 37402 Lennox Industries Ms. Dee Atkinson (815) 757-1550 P.O. Box 809000 Con&umer Relations Manager L. Dallas, TX 75380 Kemper Group (214) 980-6000, Corporate Relations F-6 Mr. Stephen L. Markos Long GroVe,11-60049 Manager of Consumer Services Consumer Service Manager (312) 540 -2122 La-Z-Boy Chair Company Lever Brothers Corporation 1284 North Telegraph Road 390 Park Avenue Consumer Affairs Monroe, MI 48161 New York, NY 10022 Kenner Products (313) 242-1444 (800) 451-6679 (toll free) 1014 Vine Street Mt David Drum, Vice President Cincinnati, OH 45202 Ms. Carol Yenne, Manager Marketing (513) 579-4041 Consumer Services Lamaur, Inc. Levi Strauss & Co. Ms: Cindy Van Grinsven, Director 5601 East River Road 1155 Battery Street Consumer Services Minneapolis, MN 55432 San Francisco, CA 94111 Kimberly-Clark Corporation (612) 571-1234 1(800) 227-5800 (toll free) P.O. Box 2020 Ms. Arlene Stansfield, Director Neenah, WI 54956 Consumer Affairs Ms. Eleanor Eckardt, Vice President 1414) 721-504 Land O'Lakes, Inc. Consumer Relations P.O. Box 116 Levitz Furniture Corporation Kingiford Products Company Minneapolis, MN 55440 611 Broken Sound Parkway, N.W. see Clorox- Company 1(800) 328-4155 (toll'free) Boca Raton, FL 33431 1 (800) 523-2572 (toll free in Florida) Ms. Kathleen Runge Customer Service 1(800) 631 -4601 (toll free outside Florida) Manager of Consumer Services Land's End Kitchens of Sara Lee One Land's End Lane Ms. Carol Tucker 500 Waukegan Road Dodgeville, WI 53595 Customer Service Manager Deerfield, IL 60015 1(800) 358-4444 (toll free) Levolor-Lorentzen, Inc. (312) 948-6138 720 Monroe Street Mr. Donald 'Ricker, Manager Hoboken, NJ 07030 Mr. T. H. Combs, Product Manager Customer Service 1 (800) 225-1988 (toll free) Kodiak Smokeless Tobacco Lane Furniture 813 Ridge Lake Boulevard P.O. BOx 151 Ms. Jeannine Collins, Supervisor Memphis, TN 38119 Altavista, VA 24170 Consumer Service Department (901) 7612050 (804) 369 -5641 Lewis Galoob, Inc. Mr. John Gray, Director 500 Forbes Boulevard Mr. Paul Scholten, Manager Customer Services San Francisco, CA 94080 Servicefor Engines Lechmere (415) 952-1678 Kohler Coinpany 275 Wildwood 1 (800) 2-GALOOB (toll free in California) 1 (800) 4-GALOOB ,Kohlet WI 53044, Woburn, MA 01801 (toll free outside California) .(414) 457-4441 (617) 935;8320

Mr, Allen Wilson; Manager Ms. Christine Anderson; Customer Service Mr. Edward T. Fracklewicz Services,for Generators Lee Apparel Company, Inc. Administrative' Assistant Kohlertonipany P.O. Box 2940 Liberty Mutual Insurance Group .Kohler: W1,53044 Shawnee Mission, KS 66201 175 Berkeley Street (414457-4441 (913) 384 -4000 Boston, MA 02117 (617) 357-9500 18 24 CORPORATE CONSUMER CONTACTS

Customer Service Ms. Marie A. Lentz, Director Ms. Norma Vinick Life Fitness Products Customer Services Customer Service Center 10601 West Belmont MAACO Enterprises, Inc. Massachusetts Mutual Life Frank lir. Park, IL 60131 381 Brooks Road Insurance Company 1 (800)351-3737 (toll free) King of Prussia, PA 19406 1295 State Street 1 (800) 523-1180 Springfield, MA 01111 Lillian Vernon Corporation (toll free outside Pennsylvania) (413) 788-8411 510 South Fulton Avenue Mount Vernon, NY 10550 Public Information MasterCard International (914) 633-6400' MCA, Inc. (contact issuing bank) 100 Universal City Plaza Mr. Alfriricl Dietzel, Vice President Universal City, CA 91608 Mr. Joseph Dillon, President Financial and Public Relations (e18) 777-1000 Matsushita Servicing Company The Limited, Inc. 50 Meadowlands Parkway Two LIMited Parkway MTV Networks, Inc. Secaucus, NJ 07094 P.O. Box 16000 (201) 348-7000 Columbus, OH 43216 see Viacom International, Inc. (614) 475-4000 Mr. Michael McPherson, Vice President Ms. Tammy Longworth, Director Mr. Arthur Bruns, Manager Customer Service Consumer Affairs Customer Relations Macy's New York Mattel Toys, Inc. Litton Microwave Cooking 151 West 34th Street 5150 Rosecrans Products New York, NY 10001 Hawthorne, CA 90250 (213) 978-6127 P.O., Box 1976 (212) E60-4277 Memphis, TN 38101 1 (800) 421-2887 (901) 366-3300 Magic Chef (toll free outside California) see Maycor L.L. Bean,,Inc. Max Factor Casco Street Magnavox see Revlon Freeport, ME 04033 see.NAP COnsumer Electronics II (800)341,-4341 (toll free) Corporation Consumer Affairs (207) 865-9407 (TDD) Maxicare Health Flans, Inc. Mr. Ross DeMaris 5200 West Century Boulevard Lone Star Brewing Company ConsuMer Relations Manager Los Angeles, CA 90045 see G. Heileman Brewing Mannington Mills, Inc. (2.(3) 568-9000 (after 12 noon EST) Company P.O. Box 30 Salem, NJ 08079 Maxwell Houso Ms. Linda Kiesel (609) 9354000 see General Foods Special Assistant to the President Long John Silver's Ms. Jane Brady Mr. James F. Harner, Senior Vice President 101 Jerrico Drive Customer Service and Operations P.O. Box 11988 Manufacturers Hanover Trust Company May Department Stores Co. Lexington, KY 40579 611 Olive Street (606) 268,5211 270 Park Avenue New York, NY 10017 St. Louts, MO 63101 L'Oreal (216) 286-7370 (314) 342-4336 see Cosmair, Inc. Professional Services Department Maybelline Mr. Charles Meadows, Customer Relations Manor Care Healthcare see Plough, Inc. Lorillard, ltd. 10770 Columbia Pike 2525 East Market Street Silver Spring, MD 20901 Maycor Appliance, Parts, and Greensboro, NC 27420 (301) 681-9400 Service Company (919) 373 -6669 1 (800) 637-1400 240 Edwards Street, S.E. (toll free outside Maryland) Cleveland, TN 37:311 Ms. Laura Morgan (615) 472-3333 Public Relations Department Manville Corporation Los Angeled Times P.O. Box 5108 Customer Service Department Times' Mirror Square Denver, CO 80217 Mayflower Corporation Los Angeles; CA 90053 (303) 978-2000 P.O. Box 107 B (213) 237-6999 Indianapolis, IN 46206 Mr. William Guinty, Manager (317) 875-1000 Ms. Judy Decker Regulatory Affairs Conimunications Coordinator Marion Labs Maytag LuckY Stores, Inc. see Maycor P.O. Box BB Consumer Products Division :Marion Park Drive Dublin, CA 94568 Kansas City, MO 64134 Ms. Mary Randisi, Director (415) 833-6000' (816) 966-5000 Consumer Affairs McCormick & Company, Inc. .111MI. Mr. Ray Stone 414 Light Street Consumer 6ffairs Department Dliector of ConsumerAffaIrs Baltimore, MD 21202 M&M/Mars, Inc. Marriott Corporation (301) 547-6273 High Street One Marriott Drive HackettstoWn, NJ 07840 Washington, DC 20058 (201) 852-1000 (301) 294 -3601 25 19 ; ORPOAATIS CSNSUMEii CONTACTS

Ms Zebra Wiles, Manager, Ms. Mary Ann Molnar Mr. Ray Anderson, Owner Communications and Public Relations Consumer Relations Administrator Mid-Michigan Surgical Supply McCrory Stores MennenCompany 360 Capitol, N.E. 2955 East Market Street Morristown, NJ 07963' Battlecreek, MI 49017 York, PA7402 (201) 631-9000 (616) 962-9541 (717)757-8181 Ms. Stacy Fitzgerald, Product Manager Ms. Sara Mason, Manager Ms. Nancy Gardner, Supervisor Mentholatum Company Consumer Relations Customer & Community Relations 1360 Niagara Street Midas International McDonald's-Corporation Buffalo, NY 14213 225 North Michigan Avenue McDonald's Plaza (716) 882-7660- Chicago, IL 60601 Oak Brook, IL 60521 (312) 565-7500' (312) 575-6198 Director, Customer Relations 1 (800) 821-8545 Mr. Tom Mershon; Customer Service Mercury Marine (toll free outside Illinois) McGraW-Hill, Inc. P.O. Box 1939 Princeton Road Fond Du Lac, WI 54935 Mr. Bob Ogle, Manager (414) 929-5000 Highstown, NJ 08520 Consumer Atfaks (609) 426-7600 Midway Airlines Mr. Dave Smith, Manager 5700 South Cicero Consumer Services Customer Service Chicago, IL 6Crr638 McKee Baking Company Merillat (312) 838-4494 PO. Box 750 5353 West U.S. 223 Collegedale, TN 37315 Adrian, MI 49221 Customer Service (615) 238-7111 (517) 263-0771 Miles Kimball 41 West 8th Avenue 0 Vice President Marketing Mr. Dennis J. Skorewicz Oshkosh, WI 54906 McKesson Water Division Manager of Customer Service (written inquiries only) 4500 York Boulevard Merrill Lynch, Pierce, Fenner Los Angeles, CA 90041 & Smith, Inc. Ms. Debra K Wood (213)259-2000 165 Broadway Cormrmer Service Representative New York, NY 10080 Milton Bradley Company Ms. Alexa C. i3erret, Supervisor (212) 637-0891 443 Shaker Road Consumer Affairs East Long Meadow, MA 01028 McNeii 17onsumer Products Ms, Linda Evans, Manager (413) 525-6411 Company Consumer Affairs Camp Hill Road .f7 Mervyn's Ms. Nancy Lund Fort Washington, PA.19034 25001 Industrial Boulevard Director of Product Evaluation (215) 233-7000 Hayward, CA 94545 Minnetonka Corporation (415)786-8337 Jonathan Industrial Park Mr. James Linen, Executive Vice President Chaska, MN 55318 Media General, Inc. Mr. Bruce C. Horner, Director (612) 448-4181 333 East Grace Street Consumer Affairs 1 (800) 247-8428 Richmond, VA 23219 Metropolitan Life and (toll free outside Minnesota) (804) 649 -6000 Affiliated Companies Mr. Richard Hooker One Madison Avenue Mr. George Manning, National Manager Cu siomer Service Representative New York, NY 10010 Consumer Relations Meineke Discount Muffler (212) 578-2544 Minolta Corporation 128 South Tryon Street, Suite 900 101 Williams Drive Charlotte, NC 28202 Mr. Martin J. Wertheim, Manager Ramsey, NJ 07446 (704) 377-8865 Consumer Relations (201) 825-4000 1(800) 231-9877 Michelin Tire Corporation (tall free outside of North Carolina) Patewood Executive Plaza Technical Services 71,vo Patewood Court Minwax Wood Products Customer Service Department Greenville, SC 29602 102 Chestnut Ridge Plaza Melitta, Inc. (803) 234-5000 Mintvale, NJ 07645 1401 Berlin Road 1 (800) 526-0495 (toll free) Cherry Hill, NJ 08003 Ms. Carol Arold, Division Manager (609) 428-7202 Community Relations Miracle Gro Products, Inc. Michigan Bell Telephone Co. P.O. Box 888 Ms. Sandra J. McLaughlin 1365 Cass Avenue, Room 1800 Port Washington, NY 11050 Group Head Detroit, MI 48226 (516) 883-6550 Corporate Malls Group (313) 223-7224 Mellon Bank Corporation 1 (800) 482-3141 (toll free TDD) Mr. Gordon Remala, Manager One Mellon Center, Room 539 Consumer Relations _ Pittsburgh;PK15258' Mi. Valerie A.-"Beyer Mitsubishi Electric Sales of (412) 234-4003 Customer Service Manager America, Inc. Michigan Bulb Company 5757 Plaza Drive BruceStanley 1950 Waldorf, N.W. P.O. Box 6007 Head of Consumer Relations Grand Rapids, MI 49550 Cypress, CA 90630 Mem Company, Inc. (616) 453-8793 (714) 220-2500 Uniontriel 1 (800) 262-1299 (toll free In Califonlia) P.O: Box 928 1(800) 421-1140 Northvale, NJ 07647 (toil free outside California) (201) 78740100 ti .20 26 CORPORATE CONSUMER CONTACTS

nikafittelvje; Manager ,Mr. Lerffondl, Executive Vice President CustoMer, Service Department' Customer:RelatiOne,' 'Director ofPublid FtelatiOns, Neiman=Marcus Mutual of Oinaha insurance Co. 2620 North Haskell Avenue 3225 Gallows !lead. Mutual 'of,Oritahe Plaza P.O. Boic 2142 rfaX,'.,VA 2203r 0 nieha;,;11 E 68175' Dallas, TX75262 (792)'84,9i'3986 (402)842-7600' (214) 821-4000 1 (800) 442-2274 (toll free in Texas) Mszk1.0;.,Bit-ctirCier N": 1(800) 527-1767 (tall free outside Texas) 'CUltOmertitiloira Manager 'Mr. A.MA-lellmam Manager :Mobil.(111,,Credit Corporation Consumer Affairs -Ms: Karen P. Stanmyre, Manager '210, Weittenth,Street', NAP'COnsUMer, Electronics ConiUmerAffairs' Kansas City; M0'64:10& torpOratiori Nestle'Foods Corporation . '1818) 891,4106' P.O.:Box 555 100 Manhattanville Road 1;(800) 237 =3719 ffertan City; TN 37760 Purchase, NY10577 (toll gee:Outside Missoirri) (615) 475-3801- (914) 251-3000 -Mr.;thbriiae'j.,Slob urn, Director, udierice services Ms. Alone Lain, Consumer Relations 14eWS Bureau, Neutrogeha Corporation ,MoniantrisCOmPany elBC,' Inc. 80, Rockefeller Plaza 5755-West 96th Street .80BNOWLInilliergh Boulevard' Los Angeles; CA 90045 ,StAeirik,M0 63167 'NewYOrk; NY'10112 (212),6644333 (213) 642 =1150 (314)694 -2883 1(800),421 -8857 Mr. Greg ViriZandt. (toll free outside California) CUsteniereer4i6e .COristirrierAffairs Manager MOriat-Jewererst 'NumberTwo Lonsdale Avenue NEC'HOMe Electronics, USA NeW=York Air 1255 Michael, priiik PriattuCket, Hr,02860 see Contiointal-Airlines Woad Dale, IL 50191 140 7:2849800' (312)116079500 O00112 =7254 mr:idttartes.9.. smith 1 (800) :323 -1728 Corporate Vice,Presiderit (toll free outside Illinois) 'Mr. KennethCarre New York-Life Insurance Consumer Melia Manager Ms. MargLierito A. Leahy, Senior Manager CoMpany MoritgOmeryWard- Consumer Information 51 Madison Avenue One Montgomery Ward Plaza NahlecO Winds, Inc. tiers/York; NY 10010 Chicago; IL 60671 (212) 576-5081 Bait Hanover; NJ 07936 (314457,-2628 ,(201) 884=4600 Mr. Rbbert P. Smith, Manager :Mr. Kenneth Ctummins, Vice President Ms.'Jean M: Otte, Vice' President Advertising AcCeptibility Department Secretary and General Counsel ConsurneeandSalls Services NewNork Times Company MOree Slide Company National Car Rental System, Inc. 229 West 43rd Street 555 .Turnpike Street 7700 Frande Avenue, Sciuth New York, NY 10036 Caritan;MA 02021 Minneapolis, MN 55435 (212) 556-7171 (617) 828-9300, (612) 830 -2121 1(800) 367-6767, Customer Service Representative - -Ms.- Jane Dudley (toll free outside Minnesota) 'Consumer AffairsAdministrator Newiweek,,Inc. MOrton Salt P.O. Box 404 Mr. Bob Cowden Livingston, NJ 07034 110 North.WaCker Drive DireCter of Educational Centers (212) 350-4000 Chicado,:IL 60606 National Education Corporation 1 (800) 631.4040 (312) 807 -2694 1732 Rdynblds Street (toll fres subscriber service only) Irvine, CA 92714 :Iiireciarof Marketing (714) 261...7606, Motorola, Inc. Customer Service ;1803 East-Algonquin'Road Mr. Bill Campooll;ViCe President Nexxusroducts Schaumburg, IL'60196 NationaParagon Corporation P.O. Box 1274 :(312) 397'5000 Santa Barbara, CA 93116 4360 Main Street (805) 968-6900 Philadelphia, pA18127 'Mr. Paul kuirphy (215) 482-9800 -MurPhY=Phoenix Co. Ms. Nancy L. Testani, Director '23811,Chagriii Boulevard, Mr. Vern tange, Service Department System Consumer Affairs 'BeaahWriodOH 44122 National presto industries, Inc. Niagara Mohawk Power -(216).631=0404 3925 North HaOings Way Corporation Eau'Claire, W(54703 300 Erie BouleVard West Mi.:Virginia Callahan; Manager (715) 839 -.2121 Syracuse, NY 13202 Custoiner.COrnPlaint Department AllUttialtlfe insurance ,Company. -Mr. John T.12oulin Ms. Jackie Evey, Supervisor Of NeW YOrkIMONY)- Custdmei,Relitions Officer Consumer Services ',--Glehiainftenter- - -NatiOnwidelnsurance,Company, 500Ffiinif,W, Burr BoUlevard, One Nationwide Plaza, 34th Floor 930C Nimbus Road brop.7.47. Columbus, OH 43216. Beaverton, OR 97005 Teinieli,,NJ 07666 (614),249-6334 (503)64,4 -9000 (201),9074651 i (800) 344-6453 (toll free outside Oregon)

27 21 *CORPOFtATE CONSUMER CONTAoTS.

Ms.Betty Ridgely,-Director Mr. Bob Schroer, Manager -NlIdca(Industrles Consumer Services Field and, Customer Services Pieter/ay Noxell Corporation Outboard Marine Corporation VirginiaBeach1 VA 23452 11050 York Road 100 Sea Hnise Drive (804) 4511:..,413-18 , Hunt ValleYND 21030 Waukegaii, IL 60085 ;. 1;(600) 334,059 (301) 785-4411 (toU-ätirgthia) Ms. Margie iAaeks, Supervisor NuIone Inquiry C"-Ic see Scoville, Inc. Owens- Jrning Fiberglas -0.01.6400.4RO.ihtlOielY, Inc. Corporation . --Ms:-OatriChfileters, ViciPr&èident 0 Fiberglas Tower ,iriVestor Relations. Ms. Linda Compton, Consumer Affairs 'Toledo, OH 43659 NOrdicitiok Exeroisee Ocean Spray. Cranberries Ind. (419) 248-8000 524 Mein Street 225 Water Street ACton;MA01720- Plyniiiiith, MA 02360 P (617) 264-4155 ,(617) 747-7407 Executive (Juices Pacific Bell Norge': Mr.Jordan Henderson, District Manager See Mar Or 140 Moritgentery Street ConSumerAffaiis. San Francisco, CA 94105 Mr. terrji,Leitz, Manager Ohio Bell Telephone Company 'I.(600:)592:4560(toll free in California) :Cons-timer Affairi/FieldSeivice 45 Erie View, Room 868 CleVelinkOH 44114 Mr. Larry Ash, Director of Comrh unications . NerthAMericanPhIis- -Cónsumer Electr onics Division (216) 822:2909 Pacific Lighting COrperation P.O, Etoic 555 -810,66uth Flower Street Jefferson City,1N 37760 bilteefe gi'MeritAppliances Los Angeles, :CA 90017 V:45)4754801 see White Consolidated (213) 689-4178- Industries MS.-Arnyiant- Ms. Lint4 licKnown, Supervisor -Marketing,Seivicing Manager Gandiiiw, Director Consaner Affairs ,- .-North American Watch -Marketing Services Pacifid SoUthweet Airlines - CorPoratioh- Olan Mills, Inc. Box 85385 850 Fifth Avenue- 4325 Aninicola, Highway San Diego ,-.CA 92138 -')New Ycirk;NY P.O. Box 23456 (619) 574-2314 (212) 397-7800 Chattanaoga,'TN 37422 Mr. James Stbvens,- Vice President -Mr. JohrfAanti, Director (615) 622-5141 CustomerServicei Prodtict PerformanCe- rAr. Ralph LePora, Manager PaineWebber, Inc. Noithent Electric Company 120 Broadway Camera Service. '1821"1:iighwaY 15 North New York_i NY. 10271 RO. gox 247. 01Vmpus'Optical Company, Ltd. (212) 437-2087 Laurel; MS 39441 145 Crosiyarif Park- (601)549-6170 -Woodbury, NY-11797 MS: Dawn Fiss, Director (516) 364-3000 Consumer Affairs Ms; Key Hughes, Director 1(800) 433-0880 (toll freeinformation) Pan American World Airways Qiistomer Relations 200 Park Avenue Northwest Ms. Bridget Burke Pan Am Building 'WS A5100 Minneapolis/St. Paul Consumer Relations Representative New York, NY 10166 International Airpoit Oneida;-Ltd. (212) 880-6139 Paul, MN 55111- Kenwocd Station (612).726-2046 Oneida; NY,13421 Panasonic. (315)361-3000 r..Thomas W.Jewe rs, Manager see Matsushita Servicing Company -Public Fielatione, Orkin NOriftWeitem Mutual` Life see Rollins, Inc. Paper Art CoMpani Insurance-ComPany, see Mennen Company 720 East Wisccinein Merl ue Ms. Clare B.teBrun, Manager Milwaukee, WI 53202 Conitirner Affairs ,(414) Parke?Davis OrthaConsumer Produets see Warner-Lambert Company . Ms. AnItebaviS; Direct9i------San Francisco, CA 9,4120 Custehier.Relations; - NOrWeglap'Caribbean Lines (415)'8944500 National Technical Service Manager One:Biscayne/Tower "Pennzoil Products Company -Orville Redenbacher P.O: Box 2967, (305) 358=6670- see Beatrice Companies, ift. Houston, TX 77252 4(800),p7-9020 (713) 546=4262 .(toll free, eirtaide Florida), °See, DrUgs- .4r. Joseph Pollard 'Mi.:Peggy 1-1111,;Rroduct Manager see American Stores Company COrkrate Vice President Public ConatirnerliesPonse ---7,BOehririger ingalheim :PeoPies.pkT Stores,:Inc.. Eiit Ridge Oster Company 6315 Bren Mar Drivo 5055 North Lydell Avenue , ,R0:20eic368 Alexindria,VA 22312' Milwaukee, WI 53217 ,Ridgefield;417,05877` 1 (areo) 572-0267 (toll free-11.1de Virginia) (414) 332-8300- 1 (800) 336-4990.(toll free o ut:s1d:: Virginia) (20.3)798'-P9118- 1 (800) 356-7837 (t11 free) _ 28

, CORPORATE CONSUMER CONTACTS

;People EXPres Ms. Elizabeth Thomas, Director Continental Airlines' -see NAP Consumer Electronics Consu mer'Relations Corporation. Plough, Inc. Ms:Ellen.Woznica;Manager 3030 Jackson Avenue ConsinterServICeis Ms. Lois Heywood'-Manager Memphis, TN 38151 ,PoPperidge Farm, Inc. CorPOrate Support' PrOgrams (901) 320-2386 liVestpdrOWenues Philip Morris, Inc. Norwalk; CT,,06856' 120 Park Avenue; Customer Service Department (203) 04-7276' NeW York,' NY 10017 Polaroid Corporation (212) 880-3489 784 Memorial Drive 'Ms:Christine *ries Cambridge; MA 02139 ,Manager;Constinier, Affairs Public Relations (617) 577-2009 "Pepsi.Coli Company Phillipi Petroleum Company (collect calls withili Massachusetts) :Route 35 and 100 16Phillips Building 11800) 343-5000 Seniors; NY10550 Bartlesvills,OK 74004 (toll free outside Massachusetts) .(914)7574216, (918)661-1215 Ms. Pieter Robloff, Vice President :Ma.-Connie Littleton Ms. Carolyn Kurnle,.Operations Support Operations. .DirectorefjArtvertisin§ PhOtO.Corporation of Ponderosa, Inc. Perdire Finns America Photo Service P.O. Box 578 .RO:Bet:1537 PaInternational, Dayton, OH 45401 (513) 454 -2400 Salisbury; MD i1801: 801 Crestdale Avenue :(301)`5433000 Matthews, NC28105 Mr. David Lundstedt, Prodict Manager 1(800)838-1150 (704) 847 -8011 :(boll free-Outside Maryland) Prestone. Placet 39 Old Ridgebury Road DanbUry, CT 06817 ,Mi.- Phyllis Wolfe; Manager. See-North American. Watch ConsumeiAffairs, . Corporation (203) 794-3939 Persoiral Products Company Van LiewAvenue Princeton Pharmaceutical Mr. Allen Johnson, DireCtor Producti miiitcrivri;N4 08850 Services 1(800) (toll fres) Baggage see Sciiribb Corporation Piedmont Airlinee, Inc. Ms. JO* Hofer Intornational Dorothy Puccini, Manager ConeOmer Affairs Correspondent RO.:Bdit19004 Consumer SeNices Chi4te,-,NO 28219 Pet- Incorporated 1(800)3424709 Procter & Garnbje Co. RO.- BOX 392 P.O. Box 599 (toll free in North Carolina) St. Louis, MO 6316, 1 (800)826,2033 Cincinnati; OH 45201 (314) 621-5400 (513)-562,2200 (toll free outside North Carolina) (baggage complaints only) Ms:Hriiel Morris, Vice President Mr. ;lamed F..Sutor,Y1C8 President Consumer 'Affairs Community Relations and Secretary Ms. Deborah Thompson, Director Pet'IndorpOrated Customer-Relations Provident Mutual Life Insurance Frozen/Sakai/ Group Piedmont Airlines, Inc. 1600 Market Street RO:-BOx 292. Philadelphia, -PA 19101 Stilptils, MO 63166 1 Plednitint"Plaza (215) 636-5000 Winston-Saleth, NC 27156 (314) 621-5400_ (919) 770 -8206 Ms. Pat Lucey, Associate Vice President' Ms : .caret Toumbough, Director Client Relations Consumer Affairs Pierre Cardin Prudential Bache Securities, Inc. Pet Incorporated see'American Cyanamid 100 Gold Street GroCery.GrOriP Company New York, NY 10292, TO. Box392 (212) 791 -4175 St. Louis, MO 63166 Mr. Sol Fields, Division Manager (314) 621',5400 Customer Service Mr. Ethan I. Davis, CLU, FLMI Pioneer Electronics Service, Inc. Vice President Marketing Department P.O. BOx 1760 Individual Insurance Services PfiZer:ConsUmer Products' Long Beach, CA 90801 Prudential Insurance Company 235 East 42nd'Street 1 (800)421-1404(toll free) of 'America New York;'NY 10017 One WashingtonBUilding (212)'573-2323 PlayslcOol Newark, NJ 07101 see Hasbro, Inc. (201) 877-7340 Ms.- Karen Vogl; Associate Director Ciinsurner ResPonse Ms. Dawn TedeSchi, Manager Ms. Dorothy Light, Esq., Vice President 'PillebUrY.Company -Consuine rAffairs Public Affairs 2821:Pillsbury Center Playtex, Inc. Prudential Property & Casualty ,MiniteaPrilis, MN55402 215.Collige Road, P.O. Box 728 Company (612) 330-4728 Paramus, NJ.07652 23 Main (201) 265,8000 Holmdel, NJ 07733 (800)424=0525_ (201) 946-5228 (toll free in NeWJersey) 1(800) 222 -0453 (toll free outside New Jersey)

29 23 CORPORATE CONSUMER CONTACTS

Mr.! DEO Sayer (sweepstakes) Ms. BettyTegen Ms. Jan Bell; Director Ms:Judy Nagle (magazines) - Mr. John Andrellunas Customer Services Advertising Manager ConsuM er Relations Rollins, inc. house.- .Reebok, 217,0 Pledmont,Road, N.E. 382.CharinelDfriVieS.- 160 RoYall Street Atlanta, GA 30324 PortWasniegton, NY110.50 Canton',.MA 02021 (404) 888-2151 (516)8'83=543Z (617)821-2800 1 (800) 8454242', 1(800) 843-4444 Mr. Leo VanVark, Manager (toll free Otitaite_NeW York). "(toll free outaiiie Massachusetts) Customer Service Rolscreen Company Mi Clayton Hoffis;Director Ms. Claire Turldewicz 100 Main Custonier SerVice Siipervisor Pella, IA 50219 'Publifc,SUfierrilarkets TheReginsCompeny (515) 628-1000 1936George Jenkins Boulevard" 313 Regina Avenue: -P.0.-180:54or Rahway, NJ,07065 Mr. John Chiles, Quality Assurance- Latilland,:FL 33802 (201) 381=1000 Rotir Group Inc. (813)6884188 1-(800)4417=8338 500 Virginia Drive (8:10).20-4108 (toll free in Florida) (toll treit:Otitaide, New Jersey) Fort Washington, PA-19034 (215) 628-6416 :Mr,Frank,Hixek Manager Mr. Terry,Wash Nth; Manager ,CuSlomer,RelatiOna Consumer Affair's' Ms..Joenne Taddeo, Manager -1PuroliitcieCotirieiCorporation Reindo EhterpriSes, Inc. Consumer SerVices --A31Mari-A(*1n' Road. P.O. Boi 720259 , Ross Laboratories, 'Biskirig,9i0.443,:ttIJ 09:20' Houston, TX 77272 625 Cleiieliarid AVentle 000 65341334Stoil free) (713) 530490- Columbus, OH 43215 (614)2273756 Mr. John Fullerton, Manager. Ms: Beverly kloeli n .World Wide 8ervices Mr. Wynelle Sanders, Marketing Secretary- Minagefef. COniuni dr Response Remington Products, Inc. Royal Oak Enterprises,'Inc. Citiaker_Oetil:COmpany 60 Main Street 35 Glenlake Parkway, Suite 500 ROI Box 9603 Bridgeport,- CT,06602 Atlanta; GA 30126 Chiaage,,Ii.,66694 (?03) 367 -4400 -(404)393-1430 (312)222,-7841 Remingtonilifie- Ms. Victoria Trentacost, Manager Mr. Ben* H. Faulkner, Manager see E.1.-thiPont de Nemouis &Co. Customer Service PUblio Relations Royal Silk Ltd. Quaker-State Corporation Ms: Natalie Korman 45 East Madison Avenue -P.O. Box 989 - Revlon Clifton, NJ 07011 PA'16301 767 Fifth Avenue 1 (800) 451-7455 (toll free) (814) 676-7676 New York, NY 10153 (212)326-5682' Ms: Ruth A. Chambers, Supervisor Mr.- Robert Wayne; Manager Consumer Services Consuiner,Relations Ms:Susan-B. Kerr Rubbermaid, Inc. Ouasir.CoiMpany Division Consumer Affairs Manager 1147 Akron, Road 1325 Pratt Boulevard: Reynolds Metals Company Wooster, OH 44691 Elk Grove Village, IL-60007 6603 West Broad Street (216) 264-6464 (312)228 =6386' RIchmond,,MA 23230 (804)'281-4104 Rustler Jeans

R .117112=111 seeBlueSell, Inc. Ms. Kathleen M. Fitzsimmons, Director Radiabhack Consumer Affairs Ms. Ann Salanty see Tandy Corporation Richardson-Vicks, Inc. Manager of Customer Service Ryderruck Rental MS:Deris Hewkin, Director, HealthcareA*Personal Products Division P.O. Box 020816 Office ofConsunier Affairs io,Westikirt,Road Miami, FL 33102 ,Ralston Piwina Company Wilton,- CT 068'47 1(800) 327-7777 'Checkerboard Sq dere (203)834-5000 (toll free outside Florida) Si. Louis, MO 63164 (314) 982 -4566' AoCkport Ms. Lorraine Frost .see Reebcik Administrative Assistant to the President Mribeyki M. Thompson, Vice President Ryland Homes CorpOrate CoMnunications, Mr. Brian Hernon P.O. Box 4000 Ramads,'Inc. ,Assistant Director of Fulfillment Services Columbia; MD 21044 RO.:'Boic 29004 Rodale Press, Inc. (301) 730-7222 Phoenbi, AZ 85038 33 East' Minor. Street (602)2734000 Emmau ail:WI 8049 S Gormley; Manager 1(800) 441=7761 (toll free) 7-Eleven Food Stores tusterner RelatiOns' Mr. *Ware Roisen -see The Southland Corporation ;RecideesipigetitAesociation, Inc. Assistant Vice President Pleaii*Aikimv0570. SFS i:or'poration- (800)-282=2827' Rolex Watch U.S.A., Inc. 665 Fifth Avon de Customer I nformatiOn Center Aee)toll:fr New York) - 1(800) 4214013 (toll free) ,'_1'(800) 431:-0248 New Ycrk, NY 10022 ;(t! free outside New York)- (212) 758,7700

24 30 CORPORATE CONSUMER CONTACTS

Mr. Piul Marketing Manager, Ms.Fran DiPalo, Manager Customer Service Consumer Affairs TheSharper Image 39 OICI,Ridgebbrifkiiad: Serlinan-Rirniture Store 650 Davis Street CT.,06617 70 Charles Undbeigh Boulevard San Francisco; CA 94111 4203)794:7a930. Uniondalo,-NY 11553 1(800) 344 -4444 (toll free) (516)42,6011- . !Ms.,FeliClit del Cainpo. Mr, Harold Cothern,,Manager PutikAffaire Department Manager Customer Service Dealer and Customer Inquiries :SafeydriSkillik, Inc. G.D. Seatie:and Company Shell Olt Company 00*(11d;:CA:9406.0 Consumer,Produots Division P.O. Boi2463 (415) 891,3267- P.O. Box 5110 Houston, TX 77001 ctitaaao; (713) 241-2281 1(800) 942 -5686 (toll free in Illinois). SaMsonite: _ rie,BeritrideCompaniee, Inc. 1800) 323,1157 (toll free outside Illinois) Mr. John Kolb, Manager Cuitomer. Service MikeMcoraine 'Custeriier. Bervide Sherwin-Williami Company SandoitOialiany- Ma:Searle and Company 101 ProspectAVenue, N.W. Highiliii06 and Interstate 80 Nutrasweet CleVeland, OH 44101 Ria 13* 83288 RO. Box c,-1115 (216) 566'-2068 Skokie; 11260076 unCeni NE 69501- (312) 982,7972 .(402)'464= 6311, Shoppers Department 11800) 321-7254 Shoney'sinc. .SariyeEleotric,Inc. Ito!l free outside of Illinois) 1727 Elm Hill Pike Nashville, TN 37210 see SFS'CerPoration. Customer Service G.D:earle and Conipany (615) 366-9240. SariLee Pharmadeirticals .MS. Mary Ellen,Gowin, Manager .see'Kitchens of Sara Lee P.O. Bai 5110 Cons,u mar and public Affairs Chicago, IL 60680 Consuiner-Relations Department Shop RiteSupermarket 11800) 942 -2566 (toll free in Illinois) 600 York Street ,SchWinn Biol./Cie:Company 1 pm 323-1603 Elizabeth; NJ 07207 217 North Jefferson Street (toll free-Outside Illinois) (201) 527 -3342 ChitagO,-IL 60606 5 (312) 454-7400 Mr.,Jerry Hauher, Director Consumer Relations ShowBiz Pizza Ms. Janet4ones, Manager Sears,Reebuok and Co. see Brock Hotel Corporation ConsuinerReletiOns Operations -Department 731 A Scott:Pap_er Company sears Tower Ms. Joyce Glover, National Director Consumer Relations SOU Pike-Two Chicage,'IL 60684 philadelphia,,PA'19113 (312) 875.5188 Simmons U.S.A. (215)52276170 P.O. Box 95465 1(800) 835 -7268 .Sedgefield Jeans Atlanta, GA 30347 (toll free outside see Blue Bell, Inc. (404) 321-3030

Mr. Ralph Proffitt, Cosery Mr. Paul Nigro, Marketing Manager -Director of Consumer Relations Seiko Time COrporation Simonize Nu Tone Division 1111 MacGauther.Boulevard 39 Old Ridgehury Road Scoviiles Inc. Mainvah,-NJ 07430 Danbury, CT 06817 Madison and Red Bank Roads (201) 529-3311 (203) 794-3930 Cincinnati; OH 45227 (513) 527i5100 Ms. Rosemarie Martinez Ms. Lillian Crawford 11000) 582=2030 (toll free in Ohio) Cu stomerRelations Department Consumer Affairs Department t (800) 543 -8687 (toll free outside Ohio) Sella, Inc. Sewing Products Division 2800 North RiVer Road Singer-Sewing Company -Shareholder 'Services Representative Des Plaines, IL 60018 155 Rat an Center Parkway Scaddei:Funds Distributor (312) 699-9300. Edison, NJ 08837 '160 Fedi* Street. (201) 527-6000 Boiton,'MA 02110 Ms. Florence Chasey-Cohen 1(800) 225=2470 Corporate Communications Mr. Mike Minchin (toll free outside Massachusetts) ThSeyen-Up,Company Executive Vice President Marketing P.O. Box 655086 Sizzler Restaurants International -Mr. Clyde Allen, oommunity,Affairs Dallas, TX 75265 5400 Alla Road JosePht. Seagrara &Sons, Inc. (214) 8244331 Los,Angeles, CA 90066 -800 Third Avenue (213) 827 -2300 New York,"Y-10022 Seventeen Magazine see "Mangle Publications, Inc. Skaggs Company (212) .572 -7999 see American Stores Company Cuitoiner,§eiviCe.Repretentative. Mr. Gene 0. Jadwin, General Manager SealiMittress' Manufacturing Customer RelationsS/Service Skoal Chewing Tobacco Sharp Electronics Corporation see U.S. Tea 00011)40: Sharp Plaza 1300:Eist Ninth Street yl PP:Box 650, Clerielcirid;014 44114 Mahwah, NJ 07430 q2151522-1310- 120029=04V

41:J; CORPORATE CQNSUMER,COHTACTS

:Unyand'oeMpliance Department Mr. bon Currant; Supervisor Ms. Frances D. Karpowicz Smith Baliiey; °Harris Upham CuitortierSeivice Department Consumer-Affairs Department *CO:, bid. SPehter Gifts Stouffer Foods Corporation ,330 West 34th Street 050 Black Horse pike 5750 Harper Read NeticYorli; kylocibt Pleiiiintville NY 08232 Solon; OH 44139 -(212) 399=6000- (609) 645-5580 (216)24113,3600

*Me.'.kesteine Tyion Ms: Trine Mohrbacher President .Cuitomer Service Manager ConadinetAffaira,Administrator - Stouffer Restaurant Company SMIthK1hie-COnsumer'Products Mr. Robert Terry'; Vice President 30050 Chagrin Boulevard .Ohe'Freriklin Plaza,' RO: Bax 8082 :Spiegel; Inc. Pepper Pike, OH 44124 -.Philidelphia;PAI:19101 `Regency Towers (216) 464-.6606 (215) 751-4324 1515 West 22fid Street Oak Brook, IL 60522 Ms. Maureen Durand Vickie Limbach (312) 954,2772 Quality Asiurance Administration Manager of-Communication's Coordinator Mr.Thorria:s,White The Stroh Brewery Company 'Strawberry:Lane., Springs industries Inc. 100 River,Place OrtVille,.OH-44667 Consumer Fashions Division Detroit, MI 48207' ,(216) 682-0015 104.West 40th Street (313) 446 -2000 New York;Nr10018 Snapper PoWer Equipment (212) 5566000 Ms. Donna Samelsori, Manager Conanner Relations McDonough; GA:30253 Ms. Linda Dickey 4404) 957 -9141 Customer Relations Manager Wt.-Mk:mond Growers of The Southland Corporation, CalifoMia- Solar" Nutritionals PA-kkg,1727 P.O Box-719, Stockton, CA 95201 leelhoMpson,Medical, Dallas,-TX-75221 POOP0PY .(214) 522-5591 (209) 466 -4851 Mr. Paul Sonnabend; President Mr. Ralph Jones, Public Affairs- MS. Diane Ferri .Sonisfik international Hotels Squibb Corporation Supervisor Consumer Affairs CcirpOM.tioii P.O. Box 4000 Sunbeam Appliance Company 200 ClarendOn.Street Princeton, NJ 08540 1333 Butterfield Road Boston, MA: 02116 (609) 921-4279 P.O. Box-1576 -(617) 421-5413 Downers Grove; IL 60515 Mr. Jack Gauthier, Marketing Manager (312)719-5000 MS. Kathryn M. O'Brien, Manager Customer Relations Stanley Hardware Division Stanley Works Subscriber Service -SOny Corporation Of AMerica 195 Lake Street Sunset Magazine -Soni Senile! Company New Britain, CT 06050 80 Willow Road Sony, Drive' (203) 225 =5111 'Menlo Park, CA 94025 -Park Ridge,-NJ 07656 (201),930-7669 Mr. Jim Stahly;Director Mr. Richard Wisniewski, Supervisor Public Relations Customer Relations Southern.Bell Corporation Supermarkets General 32R77 Southern Bell Center State Fair Mutual-Automobile 675 ,West.Piaehtfee Street,;.N.E. Insurance Company Corporation. 301 Blair Road Atianti;GA 30375 One State Farm Plaza Woodbridge, NJ 07095 (404) 529-3638 (information) Bloomington,;IL 61701 (201) 499,-3500 (404),529,3870 (complaints) (309) 766=2714 Mr.-Jim Ruppel, Director Ms. Phyllis Buono Mr. Doug Williams, Customer Service Cuitomer RelatiOns, Product Coniplaint Section Swatch Watch USA Southwest Airlines DepartMent of Regulatory Affairs 1704 Hempstead Lane LoVe Field, Sterling DrugInc. Lancaster, PA17601 1(000) SWATCH-1 (toll free) P.O.- Box 37611: . 90 Park Avenue .DillEts, TX-75235 New YOrkNY 10016 4214) 353 -6145 (212) 507 .-2000, 3149 The Swiss Colony Customer Service Ms. ShirleY.Brisbois; Manager Ms. Esther Raimussen, Director 1112 Seventh Avenue Conetimer Relations -Consumer Relations Monroe, WI 53566 Spalding .& Eimnflo, Inc. Stokely USA, Inc. (608) 324 -4000 MeadoW Street' 626 East WisConsin Avenue Chicopee, MA 01021 Oconoinowoc, WI 53066 The Swiss Colony- 1 (800)332-9862- -(414) 567-1731 Food Collection (tollfree Iii Massachusetts) 1112 Siienth Avenue 1 (800) 225 -6601 Ms. Christine Filardo, Director Monroe, WI 53566 "(toll free oritsideMaieachusetts) Cohsumer Affairs (608) 324-8080 Storit Shop Supermarkets Mr Paul Weiske P.O. Box .1942 Sylvania Television "Ctistornerterifce Manager BoSton,MA,02105 see NAP Consumer Electronics QueenCoMpany (617).770-8895 Corporation ?AO. Box390, 54971 :019748=3121-- CORPORATE CONSUMER CONTACTS

Ms. M.A. Shute, Manager Ms. Mary O'Connell Public Affairs Sales Services Supervisor :Ms: DeideeKiiviy,'SUperyisOr Tennee0,,Inc. Tonka Corporation cariiinbee 4ffoisi P.O. Box 2511 6000 Clearwater Drive ..3M,' Nous:ton, TX nom Minnetonka, MN 55343 3M Cehter,IBuilding 225=5N-04 (713) 7574777 (612) 936-3300 Peul,MN"55144 (612);733-!1871 Consumer - Affairs Department Ms. Mary Elliott, Director Public Affair's Ms.Jay dalarullo Tetley,-Ina. 100 Commerce DriVe The Toro .Company -Ti:LMaZX Shelton, CT 06484 8111 Lyndale Avenue South Ore Merder Road (203) 9294342 Minneapolis, MN 55420 Nittick(MA91760 (612) 887-8900 (617)651,;6624 Kistler,-Staff Coordinator Credit Services National Dealer and Consumer Service T.-1f: Guide, TeimcoRefining and Marketing Manager- see bangle Publications, 'inc. P.O. Box 2000, Toshiba Corporation CUstother,Seniice "Bellerie:TX 7740 82 Totowa Reed -(713)432-2235,2018:- :Talbot& , Wayne; NJ 07470 (201) 626:-8000 (consumer products) '175 Beal,Street 'Mr. Carl dundlich, Consumer Products Hingham; MA.:02043 1,(800)225-8209 (toll free) Texair inttrumente, Ms. Theresa Peard , P.O. BOX53 Adthinistrative Assistant Me. KerryCarlieil, Manager LUbboek;TX 79408' , Totes,Inc. ConiUmer SertfiCei, (806)74,1-2000 10078 East Kemper Road AMPRARDSJi16.- 1(800) 842-2737 (toll free outside Texas) Loveland, OH 45140 .P.O. Box 271 (513) 583-2300 Edward CiHall; Senior Vice President Palmer, MA 01069 , Mr. ,(413) 283=3431 The'New England Director, Consumer Complaints rr 1005234014' 501 Boylston Street Tourneati, Inc. (toll free qUteide Massachusetta -Boston, MA 02117 515 Madison Avenue ,(617) 578-2000 New York, NY 10022 Ms. LL) Director (212) 758-3265 CusiOnier. Relations, Customer Service Representative 1 (800) 223-1288 Tandli:COrporation/Radio Shack Thoni McAn Shoe Co. (toll free outside New York) 1660 One Tandy Center 67 Millbrook Street Fiirt Worth; TX,76102' Worcester, MA 01606 Ms. Angela Burdon (817) 390-3218, (617) 791-3811 Corporate Spokesperson Toys R Us Tappan Company,-Inc. Thompson & Formby, Inc. 395 West Passaic see White' onsolidated 825 Crossover Lane Rochelle Park, NJ 07662 Industries MethPhis, TN 38117 (201) 368-5528 1,(800) FORMBYS (toll free) Ms. Jane Brattain, Director Ms. R. Robins, Manager Mr. Dean Siegal, Director Consurtier Relations and Control Center CualifliAesurance Corperate Communications Thompson Medical Co., Inc. Trak Auto TargPt:Stores 3300 75th Avenue 919 Third Avenue 33 South:6Th Street Landover, MD, 20785 New York, NY 10022 Ra el* 1392 (301) 731-1200 Minneapolis; MN 55440 (212) 688-4420 (612)370-6006 Mr. Donald Bell, Vice President Trane/Cac, Inc. 'Technics Professional & Public Affairs see American Standard, Inc. see Matsushita Servicing Thrift Drug Company Ms. Rosemary Aurichio, Director 'CoMpany 615 AlPhiDrive Pittsburgh, PA 15238 Customer Relations MriFtiattard Keller, Director (412) 781-5373 Trans World Airlines ,Co-nsumeir Affairs 605 Third Avenue Teledyne; Inc. Corporate PublicAffaIrs New York, NY 10158 1730Eaat Prospect Street Time Inc. (212) 692-3311 Fort Collins; CO,80525 Rockefeller Center Mr. Patrick Edwards, Manager -(303) 4847;1352. New York, NY 10020 (800),526-2774 (212) 522 -1212 Customer Relations (toll free except Alaika & Hawaii) Transtar Ms. Letha Watkins P.O. Box 87380 Ms:Kattiy,Laffin; Supervisor Consumer Correspondent Houston, TX 77287 Cuitomer.6,'OCe Timex Corporation (713) 641-9107 P.C/Box 2740 12$1, West, Olyin plc; Suite 140 Little Rock, AR 72203 Office Of Consumer Information Los -Atielee,-,PA 90084 (501) 372-1111 The 'Revelers Companies -(218))328.75258;. One Tower Square 1.1800.36745,78, Hartford, CT 06183 'OOP fre*Iiitilifornia): (203) 277-6565 1(600) 4214815, 1 (800) 243-0191 itoli free outside California) (toll free outside Connecticut) 33 27 CORPORATE CONSUMER CONTACTS

;Catkin:or Service. Mg. Renee Ray; Supervisor Mr. Robert Raycraft Executive Consumer:Services Consumer Products Unit FoUi RadrierObnibrateteriter, Upjohn Company 'Radnor;PA19088 8001 Stemmons Freeway 7000 Portage Road (210),293 6500 DallastT75247 'Kalamakoo, MI 49001 (2141E88-4642 (616) 323-6004 Tine -Value Hardtkare Stores 1 (800) 531=4646 (toll free outside Texas) riee'Cotte!'&'corapany V Mr. Larry Allen, Manager Corporate COmmUnications Consumer Relations Department Ms. Ruth Kelly,ireCtor Valvoline Oil COmpany Consumer Service's Department USTEA P.O. Box 12918 Tupperware 100 West Putnam Avenue Greenwich, CT 06830 ,Lexington, KY 40512: RO. Box 2353, (606) 268-7389 - Orlando; FL 32802 (203) 661=1100 (305) 847=3111, Ms: Lorreti Layedchia Ms. Adele Ball 1(800) 859=7221_(tollfree outside Florida) =USAVestOnc. Manager ofMarketing Services OrChird Falls BUilding Van HeusenComPany Direct Aeaponse 281 Centennial Airenue Division of Sales. Erigleyiocid;ca 80111' (34,793-666e. Piscatavrey,:fkij 08854 Turner Broadcasting (201) 665:-5000 UnlorfOldelity.Life insurance 1(800) 631- -5809 P.O..O., Boc 7500 (WTBS) 'Company (toll free outsideNew Jersey) Atiiiita, GA 30357 1(800) 257-1234 -see Aon COrporatibn Mr. John Mc:Ana, President ,(toll free outside of Georgia) Mr. Paul M. Miller, Manager Van Munching and -Co., Inc. ConsUriier Affairs 1270 Avenue of the Americas, 10th Floor Ms...Meg Houser Uniroyal GOodrich'Company New York, NY10020 COnsumer Correspondence Representative (212) 265=2685, 600 Sbutti Main Street 1. *Akron; OH 44397 Ms. Jan Still-Lindeman 5655 West 73rd Street (216) 374 =3796 Vanity Fait Chicagb, IL 60638 1(800) 521-9796 (toll free) (312)563 -3600. 640 Fifth Avenue Mr. Paul Tiriebra, Corporate Manager New York, NY 10019 MOF'ete HeSter Consumer Affairs (212) 582-6767 ConsUmer Relations and Services United Airlines Ms. Elizabeth Win; Manager Tyson,Foods, Inc. RO.Rox 66100 Corprorate Communications 2210 West Oaklawn Drive Chicago,'IL 60666 P.O. Drawer E Viacom International, Inc. (312) 952 -5341 1211 Avenue Of the Americas Springdale, AR 72'764 New York;NY, 10036, (501) 756-4000 Mr. Bob Potter: (212) 719-7556 National CUstomer Complaint Coordinator U United Parcel Service of Mr. Peter Doane, Vine President Ms. Elaine De Shong, Manager Americe,-IncorPorated Vicorp Restaurants Customer Services. 51 Weaver Street 400 West 48th Avenue Greenwieh, CT-16836 Denver, CO 80216 U-Haulleiternational (203) 622r-7012' 2727 North Central Avenue (303) 296-2121' Phbenix, AZ 85004 United States Fidelity & (602) 263 -6771 Customer Relations 1 (800)528=0463 (toll free outside Arizona) Guarantee Company Visa USA, Inc. 100 Light Street P.O. Rox 8999 UNISYS, Corporation Baltimore; MD 21202 San Francisco, CA 94128 (301) 547-3000 (415) 570-3200 P.O. Boic 500 Bluebell, PA 13424 Bette Malone Relocation Service W (215).542-4011 United Van Lines One United Days Customer Service Representative Mr. Harry Roth, Director Fenton, MO 63026 Wagner Spray Tech Corporation ConsOmer Affairs 1(800) 325=3870 (toll free) 1770 Fernbrook Lane USAir Plymouth, MN 55441 -Hanger 12 Ms. Jill Lary, Manager (612) 553-7168 Washington National Airport Customer Service and 1 (800)328=8251 Washington; DC20001 Consumer Correspondence (toll free outside Minnesota) (703)'892-7020 Unliersal'Match Corporation 1224 Ferri Ridge Parkway Customer Service Ms: iloSette Ellison St. Louis,'MO 63141 Wal-Mart Stores, Inc. Consumer Senrices,Representative (314) 469-3655 PA. Box 116 U:S.:Sheie COrpOration Bentonville, AR 72716 One Eiitilobd Drive Supervisor Customer Service (501) 273-4000 CiriCinnatLOH 45227 Unocal ,Co'rporation (513) Room 911-1321 A Mr. Edward H. King, Director P.O.-Box 7600 Governmental and Public Affairs Los Angeles, CA 90051 Walgreen (213) 977-6956 200 Wilmot Road Deerfield,- IL 60015 (312) 940-2500 28 '3:4 CORPORATE CONSUMES CONTACTS

Customer Servlaei Departnient Mr. Carl Barkley, Director Public Relations WalterDiake.& Sone, Office of Consumer Affairs Wisconsin Bell Drake BUJng' Wastern.Union Telegraph 722 North Broadway 'ColOradOSPiinge;0CO 80940 Company. ASC-13 One Lake Street, Milwaukee, WI 53202 Rebecciipierce :Upper Saddle Rivet, NJ 07458 (414) 678-0681 :;COnsurneTAffairaMariager .(201).825-5937 Wamsutta Pacific Mr. John Patrick Callahan wiet4otri:siriet; 16th Floor. Mr. Robert D. Stanley Customer Service New.voik,,Ny .1b018 Dilialon Vice President, Consumer Affairs F.W.-Woolworth Company (212) 930'45594. Whirlpool COrpOration 233 BiOadway, Room 2638 2000 tk63 North New York, NY 10279 -Custoinet Relations Benton Harbert Ml 49022 (212) 553-2202' WangIabciratailes, .1614626-5101 One IndUettialAveriUe 1 (80025341301 (toll free) Customer Service Mkti1851 World Book, Inc. (617) 9674068 Mr. Rayrnond'E..BaCguet` 510 Merchandise Mart Plaza .Manigeref.COstoMer Relation's and Chicago, IL 60654 "Mr.Alteria':Laliberte Information Center` 1 (800)1321:4202 Oil free) -EieCutivOice"president White COniolidated induatries Williams Men's Apparel. 300 Phillip! Road Wrangler Jeans 164.fatef Street ColUMI5us, OH 43288 see Blue Bell, Inc. Wateniille; ME'04901 (614) 27244100- - (207) 873=4241- 1(800) 245,r6600 (toll free outside Ohio) Ms. Joan Weber Consumer Affairs Administrator Ms:Mary hichardien, Director 'Frigidaire Appliances Wm.:Wrigley Jr. COmpany Consumer Affairs Division 1(800) 451 -7007 (toll free) 410 North Michigan-Avenue Warher-tAmbert Company Chicago, IL 60611' 201,Tabor Reid Gibson Appliances (312) 645-4071 .Mordi Plains, NJ 07950 1(800) 458=1445 (toll free) (201)'540-2458 X.--_ Keivinator Appliance Company Mr. Richard ReillyNanager Ms. Beverly Frago, Manager t(8ol)) 323-7773 (toll freA Customer Service Customer Relations Waterford Crystal,-Ltd. O'Keefe & Merit Appliances Xerox Corporation 100 Clinton Avenue South P.O. BOX 2298 1 (800)537=5530,(t011 free) Ocean", NJ 07712 , Rochester, NY 14644 (716) 423-5480 (201) 493 -2900 Tappan Corhpany,inc. 1,(800)221 -1006 1.(800) 537-5530 (toll free) -(toll free Outside New Jersey) Mr. Dan Caviness, Manager Ms. Karen Weg mann White Westinghouse 1 (800)245-0600 (toll free) Customer Relations 'Executive Vice President Customer Transactions Yamaha MotorCorporation Wells Fargo & Company WhiteNetitihghouse 6555 Ketella Avenue see White Consolidated Cypress, CA 90630 201 Third Street (714) 761=7439 NIAC 0187 !=,: 020 I ndristries- 'San FraneisCo, CA 94163 (415) 477-5005 Ms. Kim Byron, Manager -ComMunity Relations Ms. Renee Hoke, Manager Ms.'Susin Kosling Wickes Companies, inc. Communications Ccinsuifter Relations Specialist 3340 Ocean Park Boulevard, Suite 2000 Zale CorporatiOn, ',Wendy* international, Inc. Santa Monica; CA 90405 901 West Walnut Hill Lane P.O. Box 256 (213) 452-9540 Irving, TX 75038 Dublin, OH 43017 (214) 580-4980 (614,764-6800 Customer Service Williams-Sonoma Mr. Stanley Berkovitz, Vice President Ms. Joanne Turchany 100 North Point Street Consumer and CoMmunity Affairs Manager of ConsInnet Information San Franciseo, CA 94133 Zayre Corporation West (415) 421-4555 Framingham, MA 01701 460 vvashihgtortsfreet. (617) 651-8704 WestBendWl 53095 Mr. Steve Evenson. ',(414334-2311 Owner Relations Manager Mr. Larry Liddle, Manager Winnebago Industries Customer Service "Ms.'.Carolino Lee P.O.' Box 152 Zenith Data Systems poneumbr Affairs Manager Forest City, IA 50436 1900 With Austin Avenue West:POint-pepperell (515) 582-3535 Chicago, IL-60639 1221Avenue'otthe Americas (312) 745-2464 'Neiv.York, NY 10020 Winthrop Consumer Products (212) 382 =5000. see Sterling Drug Inc. Mr. John Pederson, Consumer Affairs Zenith ElectronicsCorporation 1000 Milwaukee Avenue Gleriv,iew, IL 60025 (312) 39178100 35 29 Used Cars Before,buying alised'car from a dealer, there are certain steps you can lake 'to ensure,you.areletting a good-value for your money. 1. Look for and read thebuyer's guide; which must be displayed,in the win- dow of, all used cars sold by dealers. The buyer's guide explains who must :pay,for repaire:afte: Purchase."It,will tell you if there.is a warranty,on the car,'What the.warrantycovers, and,'Whethera service contract is available. Be,sureoulet ecopy of:the buyer'i Gu!de when you'purchase tho-car froindealer. 2. Comparison'shop for price; condition, warranty, and mileage for the model(s) you'ark interested in buying, Also compare available interest rates and other. terms sof,fininee.agreements. 3. lio'betimate'the total.cost,,add,in any interest rates for financing, the cost of a'servicesontract (if any), 'and any service or repair expenses you will be likely to pifY. 4. BeforetdYing, havea mechinia inspect the car for potential problems. 5, 'Check the reliabilityof the dealer with your state or local consumer protection'agency. Also check the local Betterusiness Bureau to see if they hlwe any complaints against the dealer,. 6: Whercpurchasing,a Used oar from someone other than a dealer, get a bill of sale,the proper title and.registration, and coples,of all financial transactions:

Choosing Long Distance Telephone Service 1. To compare carriers, determine when, how often, and where you use long distance service. Then compare the charges, restrictions, and procedures for making calls. 2. Not all carriers provide service to all areas. Make sure the one you choose provides service to the areas you call most frequently. 3. Each long dietancecarrier may have a different billing and usage Measurement system. Some give credit for uncompleted calls, wrong numbers; or calls that are unanswered. 4. Ask about onetime only and regular charges..ls there a subscription fee? Monthly service fee? Monthly minimum usage charge? 5. Judge the qualityof a carrier's performance (transmission capability, serv- Ice, billing and crediting). A trial period may help -you decide whether the quality of phone service is adequate. Before pigning up, besure you understand the terms of the carrier's cancellation policy, and the costs involved in switching to another carrier.

6 AutOfilobiPe'Manufactuters

If-yOu haW) a jiroblein With an automobile purChased,frOM If the problem is still not resolved, try contacting one of a dealer, tfytdwoiYitput with that dealer. If an agreement the third-party dispute resolution programs. A listing of these cannot-- be'reathed, Orielder contacting the manufacturer's programs begins on page 42. zone repreeentative, many of whOin are listed in this section.

AMeiican,Honda Motor .Michigan, indianitiOhlo, Kentucky Con neiiticut,,Delaware, Maine, Maryland, Conipany;lInc. Customer Relations Department Maisachusetts, Neiv Hampshire, New AineriCep IjohdEi Motor Company, Inc. Jersey, New York, Pennsylvania, California; Nevada Central Zone Rhode island; Vermont, Virginia; ,Cuit6mar RelationeDepartment 101-South 'Stanfield Road West Virginia' American Honda Motor Company, Inc. Troy, 014:45373 Regional Customer Relations Manager Weitern Zone (513) 332,6250 American Isuzu Motors, Inc. -700-Van Ness Avenue Northeast Region Torrance; CA 90509 Washington, Dragon, Idaho, Montana, 114 Pleasant Avenue (213) 781.4565 Wyoming, Mirth Dakota, South Dakota, P.O. Box 925' Hawaii, Alaska* Upper Saddle River, NJ 07458 ',Utah; Arizonk.Colorado, NeW Mexico, Customer Relations Department (201) 934-0755 Nabniiki,-Kansis, Oklahoma AmeriCan Honda MOtor Company, Inc. Customer. Relations Department Northwest Zone ArIzona,, Arkansas, Colorado, Kansas, AmeriCah Hcinda Motor Company, Inc. 12439 N.E. Airport Way Louisiana, Nevada (Southern), New 'West Central-Zone Portland; OR 97220; Mexico, Oklahoma, TeXas .1600 SOutti Abilene Street; Suite D (503) 256 -0943 Regional' Cuitomer Relations Manager Aurora, CO 80012 American Istria Motors, Inc. ,;(303) 696 -3935 Texas, Arkansan; Louisiana, Miiilasippi Southwest Region Customer'Relations Department 805 W. North Carrier ParkWay, Suite 200 Mains, Vermont, New HiMpshire, New American'Honda Motor Company, Inc. Grand Prairie, TX 75050 York State,,Connecticut; Massachusetts, South Central Zone (214) 647-2911 :Rhoda Island: 4529 Royal Lane ,pustomel Relgons Department irying,.TX 75063 Alaska, Hawaii; Idaho, Montana, Nevada American Honda Motor Company, Inc. (214) 929-5481 (Northern), Oregon, UtaheWiishington, New England Zone Wyoming. Corporate OffiCe: 555 Old Country Road Regional Customer Relations Manager American Honda Motor Company, Inc. Windsor Locks, CT 06096 American Isuzu Motors, Inc. Consumer Affairs Department (203) 623=3310 Northwest Region 100 West Alondra Boulevard 8727 148th Avenue, N.E. Gaidena, CA 90248 Tennessee, 'Alabama, Georgia, Florida Redmond, WA 98052 (213) 604-2430 Customer Relations Department (206) 881-0203 American Honda Motor Company, Inc. . Hoadqtrarters: Southeast Zone American Isuzu Motors, Inc. American Isuzu Motors, Inc. 1500 Morrison Parkway 2300 Pelliesler Place Alpharetta, GA 30201 California (404) 442 -2045 Regional Customer Relations Manager Whittier, California 9060 American Isuzu Motors, Inc. (213) 94940611 .Minnesota, Iowa, Missouri, One Autry Street American Motors Corporation Wisconsin, Illinois Irvine, CA 92718 see Jeep/Eagle Division of Customer Relations Department (714) 770-2626 Arnerfain Honda Motor Company, Inc. Chrysler Motor Corporation North Central Zone Alabama, Florida, Georgia, Kentucky, 139 West Central Road Mississippi, North Carolina, South Audi ofAmerica, Inc. Schaumburg; IL 60195 Carolina, Tennessee (312) 991 -9788 Regional Customer Relations Manager Arizona, Southern California, Colorado, American Isuzu Motors, Inc. Nevada, Wyoming, West Virginia, Marylcid,,VIrgInia, Southeast Region New Mexico, South Dakota (Rapid City), 'North Carolina, South Carolina, 205 Hembree Park Drive Texas (El Paso), Utah District of Columbia Roswell, GA 30076 Regional Service Manager Customer Relations Department (404) 475 -1995 Audi of America, Inc. American Honda Motor Company, Inc. Pacific Region Mid-Atlantic Zone illinoli, Indiana, Iowa, Kansas (Kansas 11300, Playa Street ,209 Perry Parkway, Suite 10 City metro area), MiChigan, Minnesota, Culver City, CA 90231 Gaithersburg, MD 20877 Missouri, Nebraska, North Dakota, Ohio, 1(800) 822-AUDI (toll free) (301) 869-8982 South Dakota, Wisconsin Regional Customer Relations Manager Alaska, Northern California, Idaho, Pennsylvania, New Jersey, Delaware, American Isuzu Motors, Inc. Montana, Oregon, Washington _Long island (New lbrk) Central Regidn Regional Service Manager CustomefRelations Department 1834:Waryis Avenue Audi of America, Inc. .American HondaMotor Company, Inc. Elk Grove Village, IL 60007 Western Region Northeast Zone (312) 952 -8111 7106 Johnson Drive 115 Gaither Drive Pleasanton, CA 94566 MOorestown, NJ 08057 1(800) 822-AUDI (toll free) ,(609) 235-5533

'47 31 ;AUTOMOBILE MANUFACTURERS

Fiofic*.GeOrgis, LqUiiiana, Northern Nevada, Utah, Southern California, Hawaii Mies leilp0,1,'OldehOinii;South Carolina,. Idaho, Washington, Oregon, Montana Customer Relations Manager *rrnerisost,lixis (exeluding El Pilo) Customer Relations Manager Chrysler Motors Corporation Reglonal,Seivice Manager_ BMW'Of North Ainerica, Inc. Lob Angeles ZOne Office Audtof America; Inc. Northwest Region P.O. Box 3019-C SOtithern Region 6606 Owens Drive Anaheim, CA 92803 1770 Thy Exchange, Sulte,170 Pleasanton, CA 94566 (714) 870-4000 Atlantii;:GA 30339. (415; 463-0690 1(809) 622-9UP1.(1011 ffoe) California Tennesieli; North Carolina (Southwest), Customer Relations Manager IllinoKindlanai low.; Kentucky, Mississippi, Alabama, Georgia, Florida, Chrysler Motors Corporation Michigan; Minnesota; Ohio, South Carolina San Francisco Zone Office North Dikoti,/fkiiith Dakota Customer Relations Manager P.O. Box 5009 Oa:eluding Rapld City); Wisconsin BMW of North Arnerica, Inc. Pleasanton, CA 94566 Regional SeiVice Manager Southeast Region (415) 463-0656 Audi of Ainirick Inc. 6160 Peachtree.Dunwoody Road Central Region Suite, A10,0 Wyoming, Kansas, Colorado, Nebraska, 420 BarClayBoulevard Atlanta, GA 36328. Idaho, Montana UriColiishire, IL 60063 (404) 399-0070 Customer Relations Manager 1(800) 822 -AUDI (toll free) North Dakota, South Dakota, Minnesota, Chrysler MotOrs Corporation WitcOnsin, Iowa; Illinois, Michigan, Denver Zone Office Arkarniss,'Kansas, Missiniti, Nebraska- Indiana, Ohio; Kentucky P.O. Box 39006 Regional Bervice Manager Customer Relations Manager Denver, CO 80239 ,Audi of America; Inc.i 'BMW of North America, Inc. (303) 371-1330 Mid-AA eriait Region Central Region 8825 page Boulevard 1002 E. Algonquin ,Road Florida St: Louis; MO 83114 Schaumburg, IL 60195 Customer Relations Manager 1 (800) 822 -AUDI (toll free) (312) 397 -5713 Chrysler Motors Corporation Orlando Zone Office .balavrantiVistrIct of Columbia, Maine, Connecticut, Mains, Massachusetts, P.O. Box 593428 Maryland; Massachusetts; New New Hampshire; New Jersey, Nev York, Orlando, FL 32859 HimpshIniMorth Carolina, Rhode Island, Vermont (305) 352 -7402 Pennsylvania; Rhode island, Vermont, Customer Relations Manager Virginia; West Virginia BMW of North America, Inc. Tennessee, Alabama, Georgia Regional Service Manager Eastern Region Customer Relations Manager Audi of Ainerica, inc. . 535 East Crescent Avenue Chrysler Motors Corporation Atlantic Region Ramsey,-NJ 07446 Atlanta Zone Office 9300 Martin Luther King, Jr.+Iighway (201) 934-4000 900 Circle 75 Parkway, Suite 1600 Lanhein; MD 20706 Atlanta, GA 30339 1(800) 822-AUDI (toll free) Wyoming,.Colomdo, New Mexico, Texas, (404) 953-8880 OklahOma, Kansas, Nebraska, Missouri, Connecticut, New jeriey, New York Arkansas, Louisiana Iowa, Northern Illinois, Indiana Regional Service Manager Customer Relations Manager Customer Relations Manager Audi of Arnerida, Inc. BMW of North America, Inc. Chrysler Motors Corporation Eastern Region Southwest Region Chicago Zone Office Greenbush Road. 1730 Briercroft Court, P.O. Box 819003 P.O. Box 1102 Orangeliurg, NY 10962 Dallas, TX 73581 Itasca, IL 60143 1 (800) 822-AUDI (toll freer (214) 323-7700 (312) 773-7780 North Carolina (Charlotte), District of 'Connecticut, New Jersey, New York Columbia, Virginia, Pennsylvania, Oklahoma, Missouri, Nebraska, Kansas Director, Corporate Service Maryland,Dslaware Customer Relations Manager WorldW,ideVolkswagen Corp. Customer Relations Manager Chrysler Motors Corporation Greenbush'Road BMW of North America, Inc. Kansas City Zone Office Orangeburg, NY10962 Mid-Altantic Region P.O. Box 25668 (914) 578 -5000, 21545 Ridge Top Circle Overland Park, KS 66225 Sterling, VA 2217' (913) 469 -3090 Corporate Office: (703) 450-7620 Mr. Frank A.,Pompa, Jr. Louisiana, Florida, Alabama, Missouri Consuther Services Manager Corporate Office: Customer Relations Manager Audi of Anierica, Inc. National Customer Relations Manager Chrysler Motors Corporation 868 Wed Big8eaver BMW of North America, Inc. New Orleans Zone Office Troy, MI`48007 CaMpits 3 P.O. Box 73188 1 (800) 822-.,AUDI (toll free) Montvale, NJ 07645 Metairie, LA 70033 (201) 573-2000 (504) 455-1433 BMW of North America, Inc. Chrysler Motors Corporation Massachusetts, Connecticut, Rhoda Arizona, SOuthern California, Southern Island, Maine, Vermont, New Hampshire Niveda (Las Vegas) Nevada, Utah, Arizona, New Mexico Customer Relations Manager .CustOtrei Relations Manager Customer Relations Manager Chrysler Motors Corporation Weir:0 Region Chrysler Motors Corporation Boston Zone Office BMW of,NOrth America, Inc. 'Phoenix Zone Office P.O. Box 50 '12541 Beatrice Street 11225 North 28th Drive, Suite A100 Natick. MA 01760 P.O. Boy 66916 Phoenix, AZ 85029 (617) 655-2810 Lbs Angeles:CA 90056 (602) 866-6060 (213) 305-2913 32 28 AUTOMOBILE MANUFACTURERS

Maryland; Virginia, North Carolina, Pennsylvania; New Jersey, Delaware Nebraska, Colorado, Utah, Wyoming, Delenvere,Oistrict of Columbia Customer,Relations Manager Montane;idaho, Oregon, Southwestern CbsteineRilattos Manager Chrysler Motors Corporation South Dakota, Wallington, Alaska Chrysler Motors Corporation Philadelphia Zone Office Owner Relations Department WashingtOn, DC Zone Office 3 Great Valley Parkway East, Suite 201 Rocky Mountain Regional Office -RO: Box 3130 Great Valley Corporate Center 5005 Lima Street Landover, MD 20784 Malvern, PA 19355 Denver, CO 80239 (301) 464-4040 (215) 251-2990 (303) 373 -5800

Michigan, Ohio; Indiana Ohio, Pennsyhrania, West Virginia Tennessee, Mississippi, Alabama, Customer Relations 1,/c, "agar Customer Relations Manager Georgia, Florida. Chrysler Motors Corporation Chrysler Motors Corporation Owner Relations Department Detroit Zone Offi Pittsburgh Zone Office Southeast Regional Office. P.O. Sok 3000 Penn Cot ter West 3, Suitt) 420 1640 Stone Ridge Drive !Roy, Mi 48007 Pittsburgh, P15276 P.O. Box 718 (313) 879,3600 (412-188-7000 Stone Mountain, GA 30083 (404) 491-3233 South Dakota, Minnesota, Iowa, Arkansas, Mississippi, lennessee Wlac nsln, North Dakota; Nebraska Customer Relations Manager Wisconsin, Upper Michigan, Illinois, Customer Relations Manager Chrysler Motors Corporation Northwest Indiana, Iowa, Minnesota, Chrysler Motors Corporation Memphis Zone Office North Dakota, South Dakota Minneapolis Zone Office P.O. Box 18008 Owner Relations Department P.O. Box 1231 Memphis, TN 38181 Midwest Regional Office Minneapolis, MN 55440 (901) 797-3870 1600 Busse Road (612) 553 -2548 Elk Grove Village, IL 60007 Texas (North) (312) 364-8601 Illinois, Missouri; Kentucky, Indiana Customer Relations Manager Customer Relations Manager Chrysler Motors Corporation Michigan, Western New Dirk, Western Chrysler Motors Corporation Dallas Zone Office Pennsylvania, West Virginia, Kentucky, St. Louis Zone Office P.O. Box 110162 indiansi, Ohio P.O:Boi 278 Carrollton, TX 75011 Owner Relations Department Hazelwood, MO 63042 (214) 242 -8462 Great Lakes Regional Office (314) 895-0731 24100 Southfield Road, Suite 100 Texas (South) Southfield, Mi 48075 North Carolina, South Carolina Customer Relations Manager (313) 827-7870 Customer Relations Manager Chrysler Motors Corporation Chrysler Motors Corporation Houston Zone Office Rhode Island, Massachusetts, Maine, 4c, Charlotte Zone Office 363 East North Belt, Suite 590 New Hatinpshirs, Vermont, Eastern New 4944 ParkwayPlaza Boulevard Houston, TX 77060 York, Northern New Jersey Suite 470 (713) 820-7062 Owner Relations Department Charlotte, NC 28217 Northeast Regional Office (704) 529-4165 Illinois, Ohio, Missouri; Michigan, 444 Saw Mill River Road Minnesota, Wisconsin P.O. Box 500' New York, Pennsylvania Customer Relations Manager Elmsford, NY 10523 Customer Relations Manager Chrysler Motors Corporation (914) 997-2823 Chrysler Motors Corporation Milwaukee Zone Office Syracuse Zone Office 445 South Moorland Rom, Suite 470 Missouri, krkansas, Louisiana, Texas, RO..Box.1207 Brookfield, WI 53005 Oklahoma, Kinas Syracuse, NY 13201 (414) 797 -3750 Owner Reiationa Department (315) 432-4041 Southwest Regional Office Corporate Office: 5101 Statesman Drive New Jersey, NeveYork, Connecticut Mr. E. F. Mahon Irving, TX 75063 Customer Relations Manager National Owner Relations Manager (214) 570-3222 Chrysler Motors Corporation Chrysler Motors Corporation New York Zone Office P.O. Box 1718 Eastern Pennsylvania, 500,ROute 303 Detroit, MI 48288 Southern New Jersey, Delaware, Tappan, NY 10983 (313) 956 -5970 Marylind, District of Columbia, (914) 359 -0110 Virginia, North Carolina, South Carolina Owner Relations Department Kentucky, Indiana, Ohio Jeep/Eesle Division of Mid-Atlantic Regional Office Customer Relations Manage: Chrysler Motors Corporation Hallmark Building Chrysler Motors Corporation 13873 Park Center Road, Suite 77 Cincinnati Zone Office Nevada, New Mexico, Arizona, California, Herndon, VA 22071 P.O. Ea -41902, Hawaii (703) 481-6438 Cincinnati, OH 45241 Owner Relations Department (513) 530-1500 Western Regional Office Corporate Office: 23046 Avenida DeLa Carlotta Ms. Marilyn Johnston Oregon, Alaska, Washington, P.O. Box 30710 Owner Relations Service Northern Idaho,-,Western Montana Laguna Hills, CA 92654 14250 Plymouth Road Customer Relations Manager (714) 855 -3533 Detroit, MI 48232 -Chrysler Motors Corporation (313) 493 -2341 Portland Zone Office P.O. Box 744 Beaverton, OR 97075 (503) 641=4170 19 33 .AUtOMOBILEMANUFACTUFIERS

Fiat-Auto U.S.A., Inc. Central and Western Indiana, Western Iowa, Central and Eastern Southeastern Illinois. Corporate Office: Nebraska, Southeastern South Dakota Owner Relations Manager Owner Relations Manager Mr. MinnY Cravalho, Ford Motor Company- Ford Motor Company Mat1c .-,Al Service Operations Manager INianapolis District Office OmalmOistrict Office .Flat Auk) U.S.A., Inc. RO, Box 19448 P.O. Box 37433 771 TeiractrAvanue Indianapolis, IN 46219 Millard Station HisbrouckHeights,-NJ 07604 (317) 353 -8251 Omaha, NE 68137 (201) 393- 4049,4042 (402) 592-R850 Western Missouri, Kansas, Ford Motor Company Northwestern Arkansas Northeastern Pennisylvanla, Owner Relations Manager Southeastern Pennsylvania, Southern Arta:one; New Mexico, Western Texas Ford Motor Company New Jersey, Delaware Oviner Relations Manager Kansas City District Office Owner Relations `len ager Ford Motdr Company RO. Box 501 Ford Motor Company Phoenix District Office 'Shawnee Mission, KS 66201 Philadelphia District Office P.O. Box 844 (913) 888-0141, P.O. Box 816 Phoenix; AZ 85001 Western Kintuahir, Central Tennessee, Pennsauken;,NJ 08110 (602) 2664500 South Central Indiana (609) 662-8021 Southerritellfornia,. Owner Relation's Manager Northern New Jersey, Eastern New 'obrk, Ford Motor Company '''reititheastern Nevada Southeastern New libric, Long Island Louisville District Office Owner Relations Manager Owner Relations Manager FON' Motor Company P.O. Box 32080 Ford Motor Company ,Lds Angeles District Office Louisville,"KY40232 New York District Office 2200 West Sequoia (502)456=3700 US. Highway 46 P.O. Bois 4680-P Southern Mississippi, Louisiana, Teterboro, NJ 07608 Anaheim; CA 92803 SoutInvistern Alabama (201) 288-9421 (714)520-8300 Owner Refaticiris Manager Ford Motor Company Upper and Western New \brk, Northern California, Southern Oregon, New Orleans District Office Northern Pennsylvania Western Nevada, Hawaii P.O. Box 8630 Owner Relations Manager Owner Relations Manager Metairie, LA 70011 Ford Motor Company Ford Motor Coinpany (504) 454 -6764 Buffalo District Office San Jose District Office P.O. Box 244 P.O. Box 4002 Maine, New Hampshire, Vermont, Buffalo, NY 14225 Milpitas, CA 95035 Massachusetts, Rhode Island, (716) 631-4-430 (408) 262 -9110 Connecticut Owner Relations Manager Eastern and Northwestern Ohio, Coloiedo,,WyomIng, WisternNebraska, Ford Motor Company Northwestern Pennsylvania Southern ldaho,'Utah, Southwestern Boston District Office Owner Relations Manager South Dakota, Northeastern Nevada, P.O. Box 587 Ford Motor Company Montana; Southeastern Oregon Waltham, MA-02254 Cleveland District Oflice Owner Relations Manager (617) 895-1000 P.O. Box 41035 Ford Motor Company Brecksville, OH 44141 Denver District Office Michigan (excluding Upper Peninsula) (704) 554-4501 P.O. Box 5588 Owner Relations Manager Terminal Annex Ford Motor Company Southern Ohio, Southern West Virginia, 'Denver, CO 80217 Detroit District Office Eastern Kentucky, Southeastern Indiana (303) 8934673 P.O. Box 775 Owner Relations Manager Wixom, MI 48096 Ford Motor Company Florida; Southern Georgia (313) 337-9900 Cincinnati. District Office Owner Relations Manager P.O. Box 6308 Ford Motor Company Northwestern Wisconsin, Minnesota, Cincinnati, OH 45215 North Dakota, Northern South Dakota Jacksonville District Office (513) 563-3120 Owner Relations Manager P.O. Box Y : Ford Motor Company Jacksonville, FL 32203 Southwestern Pennsylvania, Northern Twin Cities District Office (904) 783=7777 West Virginia, Southeastern Ohlo P.O. 'sox 9303 Owner Relations Manager Minneapolis, MN 55440 Northern Georgia, Eistern Alabama Ford Motor Company (612) 887-4290, Owner Relations Manager Pittsburgh District Office Ford Motor Company Southern Illinois, Eastern Missouri Manor Oak Two, Suite 910 Atlanta-District Office Owner Relations Manager 1910 Cochran Road PA. Box 105003 Ford Motor Company Pittsburgh, PA 15220 Atlanta, Evc30348 St. Louis District Office (412) 928-2939 (404) 783=6440 P.O. Box 24575 St. Louis, MO 63141 Arkansas, Western Tennessee, ;Northeastern Illinois, Northwestern (314) 569-4455 Northern Mississippi, Northwestern Indiana. Alabama Owner Relations Manager North Carolina, South Carolina Oviner. Relations Manager Ford Motor.CompanY Owner Relations Manager Ford Motor Company Chicig6. District Office Ford Motor Compsny Memphis District Office 2225 West North Avenue Charlotte District Office P.O. Box 8347 Melrose Park;iL 60160 P.O. Box 220307 Hollywood Station (312) 681=6500 Charlotte, NC 28222 Memphis, TN 38108 (704) 554-4501 (901) 454 -7270 40

A.ss< . AUTOMORILE MANUFACTURERS

, ,Northernlinati Oklahoma CustOiniar Service Department Arkansas; Iowa, Kande o,'Kentucky, Owner Relations Manager- General Motors Corporation Lousiaria; Mississippi, Missouri, Fo rd Meteor COmPiTY GMC 'Buck-and Coach Operation Nebraska, Oklahoma, Tennessee, Texas DOM District Office 31 JUdstin Street Mr. Bill Cochrane' PO;Biiii110037, PentjaerMI:48058 Consumer Comniunicatione Manager `Citifollion; TX:75011' (313)4664547 Mazda Distributors West (Gulf) 4214123'46299 10445 Corporate Drive Cuiternet.SerVice Department Sugar Land; TX 77478 ',SOUthein Texas General Motors Corporation (713) 24075800, OWnerRelaitione Manager Oldsmobile Division Ord,MotortoMpanY RO. Box 36095' Alaska, Idaho, Minnesota, Montana, ,Hottaten District Office Lansing;;MI48909 North Dakota, Oregon,South Dakota, F`.0.,Box 827 (511),377-'5546 Washington TX-77001' Mi. Stan Canis (713) 680-4260' Cuitomer Servide Department Consumer Communications Manager General Motcire Cdrporation Mar/land,' 'Virginia, Eastern West Virginia Mazda Distributors West Pontiac MOtor Division (NcirthWast Region) ,OwnerOeletiona Manager OfiepentiaoPlaza ArciMotor CoMpanY, 8621' South180th" Street Por 48053 Washington District Office Kent, WA 98031, 11800) 7472737 (toll free) (206) 251-5920 13051'Gateholse Road. Peas Church ;'VA 22046 Honda; -,_(703) 698=2069. see American Honda Motor Mazda.Motors of America (Ease, Inc. -Alaska:, Waisidneton, Northern Oregon,. Company; Inc: Northirn Idahis Alabeirts;,FlorldavOtiorgla, North OWner Relations Manager Jaguar Cart., Inch Carolina;So,uth Carolina Ford,MotOrCOmpanY Customer Rialationa,Manager .Seattle District Office Western Zone Mazda Motors, of AmeridalEast) 10604N;E:38th' Place,' Suite 215" CuitoMer Relations Manager Southeast Region Kirklarid,,WA 98033 Jaguar Cars,' Inc. 8691.Westem Way, .(206) 244 -5800. 422 Valley Drive Jackscinville,IFL 32216 (904),731-0132 'Wisconsin (excluding Northwest corner), Brisbane, CA 94005 (415) 467-0625 Michigan (Upper Peninsula) Connecticut; Delaware, Maine,' Maryland, -OWner Relations Manager Eastern Zone Massachusetts, NeWHaMpehire, `." Ford Mcior, C)ornpany Cuitomer Relations Manager Nevijeirsey,:fieWlork; Pennsylvania, MilWaukee District Office Rhode Island; Vermont, Virginia, P.O.. Box 267 Jaguar Cars, Inc. 600 Willow Tree Road District oI Columbia, West-Virginia Brookfield, WI 63006 Customer Relations Manitger (414)786-3100' Leonia, NJ 07605 (201) 592-5200 Mazda Motors of America (East) Inc. National Office: Northeast Region- Owner Relations Manager 60 Distribution Boulevard Ford Motor COMpanY, rAazda'Canada, Inc. Edison, NJ 68817 (201) 287 -1664 Foid Partiend Service Division Customer rielaticins Manager 3000 'Schaefer Road Mazada Canada; Inc. Dearborn; MI ,48121 821 Brock Road South Mercedes-Benz of ,(313) 337,6950 Pickering,,,Ontario Canada L1W3L6 'NorthiAmerica, Inc. 1(800) 52174140, (toll free- Lincoins) (416) 83174222 1(800)"551 -5747 Southern California, Arizona (toll free-,-Taurus/Mercury Sable) Owner Service Manager 1 (800)-437;82371toll freeMerkur) Mazda Motors of America Mercedes-Benz of North America, Inc. 1 (800) 28270959 (Central), Inc. Los Angeles Zone (towing and taichniCai information) 851 East Watsoncenter Arizena;Calliomla, Colorado, Nevada, P.O. Boic 4625 General Motets Corporation NeW Mexico, Utah;,Wyoming Carson, CA 90745 Mr/Matt Reiter (213) 835-8315 Cush:nee, Aisistance,Center Coniumei-CoMmunilations Manager General Motors Corporation Mazda Distributors Wast (Pacific Region) Northern California, Washington, Buick Meter Division 9451 Toledo Way Oregon,' Nevada, Montana, Idaho, Utah, Hernilton AVenue. -!-AnaCA 9Z71:1! FiiiiCM1-48556 ?tots. (714) 38077705 Owner Service Manager 1 (800)82177300 (t011tree) Mercedes-Beni of North America, Inc. ContUinerfielations-, IllinOls,indlaria, Michigan, Ohio, San Francisco Zone 'General Motors Corporation Wisconsin 513 Eccles Avenue Cadillac Motel:Car Division Mr. Hal Paulsen San Francisco, CA 94080 , 2860 Clerk Street' Consumer Communications Manager (415) 871,-5125 Diatroit:M1'48232 -Mazda DistribUtors Great Lakes 618 Keninoor S.E. (3131650536 Grand:Rapids,N1 49506 Customer ASsistance DepartMent (616) 949 -9305 General M6tOra'CoipOrittoil Cheyeirlit MOtiri Division 5505 Corporate DriVo T*Mi 48098: 1. (890f 222-1020.(toll free) 41 35 .AUTOMOBILE MANUFACTURERS

IasEem Carolina, tilltabbishl,Mcitor.Sales South Carolina, Georgia, Florida ofitmerIca,lac. Consumer Affairs Manager Nissan Motor Corporation in USA Ovirier.ierVice Manager' Alaska, Arizona; Arkansas, California, Jacksonville Regional Office MarCedie-Seriz offsicOh Ainerica, .-ColoradOiNeriVall;idatiO; Louisiana; 8743 Western. Way, .Jackiativilki Zone: MOntina;Aikrailia,Nevada;NeW Jacksonville; `FL 32217 8813 Western Way ielaxiCkNOth 'Dakota; 01thihoina, 1904)737-7100 "RO:Baki17604"- Ontigin;SeatfiDikota, Tails; Utah,. -JadlaienVillo; FL 32245 Washington`; Wyiirriirig, -Minnesota,-Wisdonsin, Iowa, 19.04.731=t4049 CoiiiiimeirRetations Manager - Illinois,: Missouri,- Michigan Voter Safes of America, Inc. (except Lower Peninsula) Kehtticky, Western Regibnil Office- . Consurnerffairs Manager 111chigiiii.Wliconsin; neiota,-, 6450 West Katella Manua, Nissan'Mcifor Corporation in USA- Norffi Diikola;Eititsin SMdfi Dakota, Cypress; CA6,?0; Chica0 Regional Office 144b_iiiitini;Iiriei7Misitii0, Eastein 1' (600),222,0037 (toil fret* _ 600 Enterprise Street Kinsii. Aurera,'IL 60505 )rvice Manager Alabeinaitenheatialat4)eiaisire;bistriCt''.(31) 851460B .it+'iercedtls =i3eni of NOith:Aniericajfic. :Of` Ctiicagozone.J ;= 15.****Icentackif, *Ole; Maine;iVennOnt, New Hampshire, 3333 Charles Ptieet. 'Massichuiette, Rhode Island, .Eriiiklin:Park, IL 60131 4.16111isotliAl104410PliMilinurl, ConneetiOat, parts_Of upstate New York 014'457011. Consurner Affairs Manager. . , :Nakthrottniimi;Obio, PenrisylVards,, Nissan Moloe9Orporation in USA ''We stain kliwilbrii,'Pennsylvania, 'Rhode island;SatittiCirilina; ..postish Regional Office Ei"stiirn ,Ohio °,,YVest,Virg!niu; Virginia, ,"Telineiiie;lienriOnt; P.O. Eibx;198'- ilter_Yleffe *NoidiCirelina, Welt VirginliAlsConein Mansfield; MA 02048 Constiriet.RelatiOneMahager (617) 339 -1000 Owner SarVici Manager:, Mitittbistil Mord Sides of America, Inc. Meras'des =Ba=li of NOrthAineriCa, inc. Eastern Regional Office New Jersey;,Easterri Pennsylvania, Washington, DC_erie 516 Harlin Drive: Metropolitan New York Sakirnere:COrernons Business Park BridgepOrLNJ 68014 Consumer Affairs Manager 130D Mercedes Drive 1.(800) 22240037 (toll free) Nissan Motor Corporation in USA Haritione,,MO2107t- New.Yorkfiegion al Office (69.9:6:-91644. -COrporate Office: NO:4 CarOoratPlace National Consumer Relations Manager Piscataway,NJ 08855 Malko.,-yer*ny Nive_Hamlishlre, MilaUblitil' Piot& Salei of America, Inc. (201) 98140220 Misiiikhimatte,' Rhoda Istand; 10540 Talbert Avenue Con rieitIOUt,Northeni New, Jersey, Fountain Valley, CA 92728- Michigan (Lower Peninsula), Indiana, .-Dpstate Noitlbrit- (714) 963-7677 Ohio, .WesterdPennsylvania Owner Service Manager. Consumer Affairs Manager. MercideiSeni of North America, Inc. Nissan Motor Corporation Nissan Motor,Corporation in NeW York Columbus Regional Office :ORO Ti -in USA .- 150 EastWilson Bridge Road; Suite 100 P.O. Box gri Southern California, Arizona, Worthington, OH 43085 Montvale; NJ 07645 Nevada (Las Vegas) (614) 846-6900 (2,0).573 -?50 ConsuinerAffairs Manager Nissan MoterCf'.rporation in USA Arkansas, Kentucky, Tennessee, Texas,-Aikarania; Ltiuislana,Oklahcima, Los Angelet Regional.Office Mississippi; Alabama Western Kansas, New Mexico, Colorado, 1683 Sunflower Menu() Consumer Affairs Manager East.ern Costa Mesa, CA 92626 Nissan Motor Corporation in USA .OWner Service Manager, 1714) 549-1277 Memphis pzigional Office Meroades=fileni of North America, Inc. 5775 Summer TreeiDrive Hoak* Zone Northern California, Memphis, TN 38134 955DNorth Loop East, Nevada (except Las Vegas) (901) 372=5700 P.O: BOX 24396. Consumer Affairs Manager HOUSton,TX 77229 Nissan Motor Corporation in USA Texas, Okia'ocma, Louisiana (rip)67706- San Francisco Regional Office Consumer Affairs Manager 355, NOOK Wiget Lane, Suite 100 Nissan Motor Corporation in USA Corperate,office: Walnin Creek, CA:94518 Dallas Regional Office 4)±ii.tfer.!5_41i..ifce Department C4i5Piik-745660 -.0 4G.7.44prti; StammonaFraziiiay Mercedes -Benz Of North America,- Farmers BranCh, TX 75234 One Mercedes Drive North Dakota, South Dakota, Wyoming, (214) 243-4311 Mantiale,:ii.1 07645. Nebraska; Utah;C01013e0,Kansas, (201) 573-0600 New Mexico, Texas (gi Palo) Maryland, Delaware, West Virginia, Consumer Affairs Manager Virginia; North Caroiii)a, Nisian Motor Corporation in USA District of Columbia Denver Regional Office 'Consumer Affairs Manager 11000 Eziat 45th Avenue Nissan Motor Corporation in USA Denver,'CO00239- Norfolkilegional Office (303) 371-4230 151 Harbor Drive Portsmouth,-VA 23705 (804) 399-4011

36 42 AUTOMOBILE MANUFACTURERS-

,PeOgeOlmOtOia of,AMeriCaAnc. Saab-Scania of America, Inc. Northern California, Nevada (except Clark County); Utah ti,Ine,IVennont; Nevi Hampshire, Customer-Relations Manager Idahnikintsna;,Nelide, Oregon, Utah, Meiliichusetts, New Jamey, Rhode Subaru of Northern California, Inc. Weiltingtair ,Illand, CdrnecticutatawYcric, Delaware, 2505 Port Street CustOmei.Reiations,. Pennsylvania West Sacramento, CA 95691 giftdoaPi'MOtOrS of AMeriCa, Inc. Consumer Relaticint heOresentative (916) 371 -7901 Westerri'llegiorp Siali-SCania of America, Inc. 1620 Eist 230th Street: Eastern Region Nebraska, Kansas; Colorado, New Caw-II:CA-90745; ;PTO: Box 697 'Mexico, Arizona, Mit..ouri (counties of (213) 444486 brange,-67-08477, Clay, Rfstte, and Jackson only) 1(800} 345,55491tOltire4- (203)795=4326 Customer ReiationaManager 'Subaru inter7Mountaln Ceniiicticut; Florida, Maine, :Washington, Montana, Oregorr Idaho, 15000 East 39th Avenue Maiiiiiihuset* Nevi HanipshireNew California, Nevada, Utah, Arizona, Aurora; CO 80011 .40401* VcirkiReirilyivitnia, Rhode Alaska;" Hawaii (303) 371-3820 (wand, Vermont; Southern Georgia, Constimer Relatione Representative 'fie 'tiartfi Rico Saab4Scarga of America; Inc. Georgiti,South Carolina, Florida :' :Ct e,iiSbr Relations WesternRegion- Customer Relationt Manager Petigeo(Motore of America, Inc. 697 Southeast Subaril Eristern,Regicin, Orange, CT 06477 P.O. Box 3007- :4511SAIldhiv*'.46 1(800)2559007(toll free) West Paint Beach, FL 33402 -pine Brook; NJ 07083 (305) 683 -3066 .(201)882,1800 Maryland, Virginie,-DietrictotColurnbiar 1 :(800) *15=5549(t01i tree) 44orttiCarblinkSouttiCarolina, Missouri (except: counties of Clay, Platte, Tennessee, AtabaMi, Georgia, Florida and Jackson) indionie (Lake County Alabaini4ikarises,,Colorado, Indiana, Consumer Relations Representative afily),-North Dakota, South Dakota, :1111noiOlva,)Cafills;lauislani, Sa- ScoriaOf'AmeriCei Inc. Minnesetit;Ntedenisin, loWa; Illinois Satithern.Regi(59 -Customer Relations Manager, Wasilidppi;Nsbrilkii; New Mexico, -425 FranklinBoad; Suite 553 Subaru Mid-Aniericait Inc. North Dakoti;Ohle;:Ofilahoina,,South - -Marietta, GA 300.67 301 Mitchell Cdurt Dakota, Taal; Wisconsin, Wyoming- .(404) 423 -0150 Addison, IL 60101 Ciistdiner Relations. (312) 953 -1188 Peugeot Motors of America, Ohio, West Virginia, Kentucky,-Indiana, Central Region Michigan, Wisconsin, Illinois, Mionesota, Maine, Vermont,' New Hampshire, 9444 Old Kati Road Iowa, South Dakota, North Dakota, MassaChuisetta, Rhode Island, HousionJX:77055= Nwsklam!ux, !sca.!4*, COlea.a0N Connecticut 1 000 .345=5549 (toll free) New.Mexico;Texsts, Oklahoma, Missouri, Customer Relations Manager Arkansas, Louisiana, MISsissippi Subaru of New England, Inc. Kentucky; Maryland, Northern Georgia, Co ristiiner RelationaRePresentative 95 MorseStreet North Can5line,,SeuttiCarolina, Saab-Scania of America, Inc. Norwood-t./1/02062 Tennessee,;Viiginia; District of: Central Region- (617) 769-5100 Columbia; Welt Virginia; Delaware, 10415 United Parkway Customer Relations Schiller Park, IL 6C176 West Virginia, Virginia, North Carolina, Peugeot Motere of *Ica, Inc. (312) 671-4920 Maryland, District of Columbia Eastern Auto Diste' Ifs Inc. Customer Relations Manager -833 Eaat Little Cieek Road Corporate Office: Subaru AtlantiC; Inc. NorfOlk,'A 23518 Consiiner Relations Manager 8611 Larkin Road (804 568 I1334 Saab-Scania of America, Inc. Savage, MD 20763 P.O. Box 697 (301) 498-1700 National Headquarters:. Orange, CT 06477 Mr. Vlllgiam J. Atanasio (203) 795-1326 Southern New Jersey, Pennsylvania, :National Customer Relations Manager Delaware :PlfugeotNotors of America, Inc. Subaru of America Customer Relations Manager One Peugeot Plaza Penn Jersey'Subaru, Inc. P.O. Bois607 Arkansas, Louisiana, Tennessee, Glen-Avenue and Foster Road 'Lindhurst,,NJ 07071 Alabama, Mississippi _P.O. Box P :(201) 935=8400 Customer Relations Manager Moorestown, NJ 08057 1 (800)345,5549 (toll free) Subaru South, Inc. (609) 234-7600 8923 Fourche Dam Pike AfIT'ne. HawYnrk;!4nrislffaw.larctay (501) 490-.2770 Customer Relations Manager inO. Subaru Distributors Corporation CustornerRelations Manager Southern California, Nevada 6 Ramland Road 'Porsche Cars North Anierica, Inc. (Clark County only) Orangeburg, NY 10962 .290 South Virginia Street Customer Relations Manager (914) 359,2500 12.0. Box 30911 Subaru of Southern Califomia keno, NV 89520 12 Whatney Drive- KentuCky, Ohio; Indiana (except Lake 1702Y 348-3154 Irvine, CA 92718 County), Michigan (714) 951-6592 Customer Relations Manager Great Lakes Subaru, Inc. 401 North Hamilton Road P.O. Box-16513 ColumbUs, OH 43216 (614) 864 -6650

37 - AUTOMOBILE-MANUFACTURERS

Nash ington, Oregerciaiiii0kintanar--Hewsli.UalsonOlf ICS Delaware; Pennsylvania `-'10111119/MAII44 Volkswagen. United States, RegionalService Manager ;Custome , Manager 3049 Ualena Street, Suite 908 Volkswagen United States, Inc. North Honolulacill 96819 Valley ;Forge legion 9040 Noitht ; Drive 1808)3379091(terephone inquiries only) 100t Smith Trooper Road ,P.O. 50X11295,- RO:Box 830 Portland, OR 97211 Illinois; loWl;MInheiottrikorth Dakota, Valley Forge, PA 19482 (503)967:t4171 isconsin, Saiitti Dakota- (215) 666 -0683 !!` (excluding Rapid.City) Teas,iOldahonur Regional Seryioci Manager Louisiana, Mississippi, Oklahoma_ , CustrmerAelatiene Manager Volkswagen United Slates, Inc. Teas (excluding El Paso) SOirinVvest Subaru Chicago Region'. Regional Service Manager 12615 San Pedro Avenue- 420 Barclay Boulevard VolkiViagen United States,-Inc. _ 42.0...B0:02906 Lintaii'abire; II:60069 San Antonio Region .San Arifon tarp( 78216 (312) 634=6000' .10843.Gulfdale,Ditie (512) 496 -1441 . - PO: Bair-791950 Msiine;Masiachusetts, New Hampshire, San Aiitcinio,-TX 78279 Corporate Office:, "Rhode Islinti,-Yermorit (512) 341 -8881 70viner.SerVice Department Regiorial Se it Mariager cif America Volksvittgeh United States; inc. Corporate Office: 6000 BOtolii3e0!On'-- Mr. Rainer Dtrinke 'Cherry Hill, NJ 08034 100.Fardtiam,Roid COnsUrrier'Senrices Mahager (699) 490'4278- Wilmington, MA-01807 VolkswagehUnited States, Inc. (6.177688-6700. 888 West Big BeaVer Troy; Mi 48007 toyOta MOtOrSales, Inc. *Mind; NOrth Carolina, Virginia, (313) 362 -6000 'Customer Assistance Center District of Colienble,..*eit Virginia -Regional Service Manager Toyota Motof Sire's, Inc. Volvo North America -Department Volkiwagen United States, Inc. 19061 South Western Avenue Waihington Region Corporate Office: To airs, CA 90509 9300 Martin LutLer King HighWay Opefations Manager 1-(800)331.-.433f (toll free) Lanham; MD;20706 Volvo North America (301) 458 -7000 P.O. Box 913 Rockleigh, NJ 07647' Volkawagen.United-Viates, inc. Aricar.:ini.ilans..5.-s, Missouri, Nebraska (2017767 -4737 ViCe Wee:dent cci_r:SOVice Arizona (70.nne.), Hawaii, Southern -Vok.slvagaii 411fornie "(Zip codes90,91,92,93) 8825 Page Boulevard Yugo America, Inc. .Regional Service Manager 'St. Louis,' MO 63114 VC,Ikawagen Unite:SM:Is, Inc. (314) 429:8100 Mr.-Velhtic?, Los Angeles Region' Director Customer Service; moo Playa Street Connecticut, New Jersey, New York Yugo America, Culver City;CA 90230 Director of Corporate Service 28 Park Way 121309078011- World-Wide Volkswagen; Inc. Upper Saddle RiVer, NJ 07458 Greentiush Road (201) 825-4600 Alaska, Oregon, Nevada (Reno), OinrigebUrg, NY 10962 'Washington (except Spokane), Northern (9'.4) 578-5p00 _ California (Zip Codes 94-99) Regional Service Manager Indiana, Kentucky, Michigan, Ohio Volkswagen United States,-Inc. Regional Seivide Manager San Francisce Region Volkswagen United States, Inc. 7106 Johrisnfr Ind ustrialDrive Columbus Region Pleasanton, CA 94566 5000 Post Road (415) 463 -1080 Dublin, OH 43017 (614) 761 -7100 Artionalexcluding Yuma), Montana, SouthpakotaIRsipid City), Nevada (eicept ROO); Colorado, Idaho, Washington (Spokane) 'Regional seivice Manager- Auto-Repair -Volkswagen United States, Inc. 1. Before havino a comoanv.repair vnur.nar. rhimk.tha enmnonlicsyme!glint.. venverrwgion Tecififd Tvitff foiirstateO(IOcal consumer protection officeorlOcal Better 12847:East PeakView Avenue Business Bureau. Engleikod,C0 80112 2. Be spinitic about what you want done or the problems you are ex- -(304790r-0457 periencing, 3. Ask for either a written-estimate or that you be called before any major re- Aliberne, Georgia; Florida, pair work is done. Be sure it's understood that your permission must be SOuth Carolina, :Tennessee obtained before the "mechanic does work beyond that which you originally , requested. -Regioniil,SerVice Manager 4. Before you leave the car, make sure the work-order reflects what you want Volkswagen'tiiiited.States, Inc. done. Southeast Region, 5.If additional work-is done without'your permission, you don't have to .,ay 1940 The Exchange, for the unauthorlied work, and you have the,right to have your bill Atlanta,"GA30339 adjusted. .04341955'43484 6. -Ask to inspect and/or keep all replaced parts. 7. Keep copies of all work orders and receipts and get all warranties in writing.

38 44 .BetterBusiness Bureaus

Better .Business non-profit organi- consumer satisfaction or dissatisfaction with individual com- iatiatielkniOre'd p-usineSses.- BBB's offer a varietypanies. Wiled WOW are iribre-than 170 local- bureaus. o .consumer e44600,riprObtfirniand materials, handle con-AddresSeifor. offices in-anada and Israel can be obtained iumai:iiii10irieei..riiidi4te;arld arbitrate cOMOlainti; Provide from the National Head4uaiiers. Itenefil information OiidaMpkilles, and roSintain'recorcIS of

Natiopal ,639 South'New Hampshire '630 Oakwood Avenue P.O. Box 2085 Av6ifue, 3rd "Flop r Suite ;223 Augusta, GA 30903 HOadquariers Los Angela-3, CA 90005 West Hartfcrui, CT 06110 (404) 722-1574 (213)383=0992 '(203) 247=8700 Ceu no. II 'of ,Beher ,BUsinass, 8 13th Street 84-Mamie, Inc 508.16th Street, Room1500 100 Souih TUrnpike Road 1515 Nilson. Boulevard Columbus,-GA 31901 Oakland., CA, 94612 ,Suitok.300'' wanitigfdrd, CT 08482' (404) 324-0712, 0713 _.(415) 639-5900 (203)26972700(inqiiiries) Ailingfein,VA 22209 1203).269=44574(cciniplaints) P.O. Box 13956 2704.49.0:: -400 S Street -Sannnah,,GA'31416- Sacraiiinio, CA 95814 Delaware, (912) 354-7521 "I.C14,01'.66teaus (916) 443-6843 20,SoutbWainut Street Alabama.' RO.Box,300 Hawaii 1214, &kith 26tir Street- Union, eanic.suifdiiig; Suite 201 Milford,: DE- 19963' 1600Kapiolani BoUleva:rd 'BirMinghern,14: 35205 525'B Sheet (302) 356-69,69 (Sussex) Suite 714 (205) San.Diago, CA 92101- (302) 422-6:,00 (Kent) Honolulu, HI 96813 ,(619) 234=0966. (8631942 =2355 -.:00-13ex483. 2055Limestone Road :Huntsville,, AL 35804 2740 Van Ness Avenue, #210 Suite 200. IdahO San Fianeisco, CA 94109 r(205)533-1640,- Wilmington, DE 19808' 409 West Jefferson, (415) 775-3300 (302) 652-3833 Boise,,ID 83702 707 Van AntwoM Building (208) 342-4648 Mobile, AL 36602 P.O. Bok 8110 District of Columbia 101214th Street;:N.W. (205) 4,1,1-5404; 5405. San Jima, CA 95155 Illinois (408) 978 -8700 14th Ffobr Washington, DC 20005 211 West Wacker Drive .Union Barik;Eiuildidg Chicago,'IL 60606 20 North Sin Mateo Drive (202) 393-8000 'Commerce Sheet,Suite 810 (312) 444-1188 (inquiries) P.O. Sex 294 Mcrtigornery,4 36104 (312)346 -3313 (complaints) (205) 262-5606 San Mateo,xCA 94401 Florida- (415) 347-1251 13770 58th Street North Suite.309- 109 Southwest-Jefferson Street Alaska Suite 305 P.O. Box 746 - Clearwater,-,FL 34620 3380 CStreet,ISuite 100 Peoria, IL 61602 Santa Barbara, CA 93102 (813) 535-5522 Anal:ll:rage, AK 99503 (309) 673-5194 (907)562 -0704 (805) 963-8657 3089.Cieveland Avenue Feri Myers, FL 33901 Indiana Arliona 1111 North,denter Street 118 SoutSecond Street Stoakton,,CA 95202 (813) 334=7331 4428-North12th Street Elkhart, IN, 46516 (209) 948-4880,-4881 (813) 597-1322 (Naples) Phoenix,,AZ 85014 (219) 293-5731 '(602) 264-1721 17662 Irvine Boulevard 16291 North_ West 57th AVenue 113 Southeast Fourth Street Suite 15 Miami, FL 33014- 50Mesprachman Street Evansville, IN 47708 'Mean, CA.92680 (305) 625-1302 (complaints) Suite -10S (812) 422 -6879 'Macon, AZ 85705 (714) 544-6942- 608 Gulf DriveWest, Suite 3 (602622-7651 (inquiries) Colorado New Port Richey/FL 33552 1203 Webster Street (602) 622-7654(coMplainfs) (813) 842-.5459 Fort Wayne, IN 46802 P.O: Box 7970 (904) 683-6060 (Hernando) (219) 423-4433 Colorado Springa, CO 80933 -Arkansas (813).782-4151 (E.. Pasco) (303) 636-1155 1216South University 4231 Cleveland Street Little Rock, AR 72204 132 East Colonial Drive Gary, IN 46408 171:30Bouth Bellaire, Suite 700 (50I)'664-7274. Suite 213 (219) 980-1511 Demi3r, CO 80222 Orlando, FL 32801 (303) 753-8200 0051.843-8873. Victriria !'antra 705 Eighteenth Street 22 East Washington Street 140 West Oak Street, Bakersfield, CA 83301 210 Intendencia Street Suite 310 Fort Collins, CO 80524 (805) 8.227?* Pensacola, FL 32501 Indianapolis, 114:4e104 (303) 484-1348 (904) 433-6111 (317) 637-0197 290 Nerth 10tbStreet 206, 113 West 41.11 Street 3015 Exchange Court 204 Iroquois- Building Pueblo, CO 81003 Colton; CA 9232' West Palm Beach, FL 33409 Marion, IN 46952 (303) 542-6464 (714) 8257280 (305) 686-2200 (317) 668-8954

5070 North'Sixth, Suite 176 Connecticut Georgia Bali State University BBB Fies0o, CA 93710 Fairfield-Woods Plaza 100 Edgewood Avenue Whitingeruilding, Room 160 -1209)-222-8111- 2346-Blaak:RoCk Turnpike Suite 1012 Muncie, IN 47306 Fairfield, Cl- 06430 Atlanta, GA 30303 (317) 285-5668 (203) 374-6161 (404) 688-4910 (inquiries) (404) '688-2380 (complaints) 39 BETTERSUSINESS BUREAUS

50965 ;US:,063;,N01.115 .Maine P.O., Box 2090 New Mexico :,SqiitfiAiiiidli)N 4E437 '812 Stevens-Avenue Jackson,-M3.39225 4600-A Montgomery, N.E. (219)377=4121 .Portlend;.MS04103 (601),948-8222 Suite 200- ,q207)z878 -4715' AlbUquerque, NM 87109 601 22nd-AVenue, Suite 313 (505)884=0500 Alpine Centre,- .Mary- land Meridian,, MS 39301 3436:Kiniberly,Rciad 401::Noith'Howard Street 1601) 482-8752 308 North Locke Baltimore, MD 21201 Farmington, NM 87401 Bdtiundorf,zIA, 52722 (301).347:-3990- Missouri (505) 326-6501 (319) 35546344. 306 East. 12th, -11426Bocicville.Pike 'Suite 103,4 1210 Luisa Street, Suite 5 1500 2nd, Avenue;,S.E. Suite-301. -Kansas City,MO64106, -Santa Fe, NM 87502 Suite212 Rockville, ;MD 20852 (816)'421-7800 , (5051388'73648 .Cedar,RaPider,AA 52403 (301) 468i.-3405 1.(319)386i1;8401* 5100 Oakiand,=SUite 200 New Ydrk Massachusetts .St. Louis, MO 63110 775 Mairi-Street, Suite 401 -615 nsdranea' Exchange 8Winter:Street,'6th.Floor (314) 531-3300 (inquiries) Buffalo, NY 14203 Bosteri;,MA:02108. (716) 856 =7180 .-'^erilitogrias;`1A';50309 4617j 48248151(inquiries) 205 Park Central,East ::(515)'2438137' (617) 4827-9190 .(Complaints) Room 312 266 Main Street Springfiefd, MC65806 'Farmingdale, NY 11735 318 BadgeroirBuilding 106.,SteleFload;ISuitei-4 -(417) 862-9231 (516) 42070500 Slotik',C1,0j,41k51101 Dartrnoirth,:MA',02747 .(712):252- ,4501. (617) '999;s960 Nebraska 25' Park AVenbe,SOuth 719:::eith 48th'Street New York, NY 10010 'Katiaitt 1 kendaliStreet,-Suite 307' Lincoln, 'NE 68504 (212)'533-6200 ' 501' jeffersen,'Suite 24 ,FriaMingham,;MA 01701- .(402) 467-5261. _ Topelci,-KS,66607 (617) 872-5585 1122 Sibley Tower (913):232446S-'' 417 Farnanf Buikilng Rochester, -NY 4604 The Federal' Building, Suite 1 1613 Famem.S100 (716).546-6776- leo KaufManSuilding. 78 North Street Omaha, NE 6! Wichita, KS 67202 Hyannis, MA '03601 (402) 346-303,.., 200 University Building (316) 263,:31402: (617) 771-3022. Syracuse, NY,13202 Nevada 1315) 479-6635 'Kentecky, 316 Essex.Street 1829.East Charleston .629 Niirih,Broadway Lawrence, MA..01846. Boulevard, Suite 103 258 Genesee ,Street -Lexingtrin,-KY40.508 (617) 6877666 Las Vegas,- NV 89104 -Utica, NY-13502 :(606).252-4492 (702) 382-7141 (315) 724-3129 293 Bridge_ Street, Suite 324 844 South:Fourth Street 'Springfield; MA 01103 372-A Casazza Drive 120 East Main LobisvillCky 40203 (413) 734 -3114 Reno, NV 89502 WappingerFalls, NY-12590 (50?) 5,53-6546 (702).322-0657 (914) 297-6550 32 Franklin Street Louisiana Woraistei; MA 01608 Nevi Hampshire One Brockway-Place 11407,MLirreY Street, Suite 101 (617);/755,;2548 One Pillsbury Street White Plains, NY 10601 ,Alexandria,,LA 71301 Concord, NH 03301. (914) 428-1230 (318) 473-4494 Michigan (603) 224-1991 150 Michigan Avenue North Carolina 2055`Wooddale Boulevard Detroit, M148226 New Jersey 29 1/2 Page Avenue Briton Rouge, 'LA 70806 (313)962 =7566 690 Whitehead Road Ashville, NC 28801 (504) 926-3010 LaIrenceville, NJ 08648 (704) 253-2392 620 Trust. Building (609) 3.96-1199 300 Bond'Streci Grand Rapide,"Mi 49503 (Mercer County) 1130 Easi 3rd Street Hoinpa,"LA-70360 (616) 774-8236 (201) 536-6306 Suite 400 (504)868 =3456 (Monmouth County) Charlotte, NC 28204 Minnesota (201)' :329 -6855 (704) 332-7151 800:jefferson Street 1745 University Avenue (Middlesex, Somerset and Lafayette, LA 70501 St. Paul, MN 55104 Hunderton counties) (318) 234-8341 3608 West Friendly Avenue (612)646,7700 (inquiries) Greensboro, NC 27410 (612) 646-4631 (complaints) 34 Park Place 1413'Ryen street, Suite C (919) 852-4240 Newark. NJ 07102 tolol rum_4007.n.unk,13..gr1 Miss-feet-01 (201) 643-3025 Lake Charles, !A 70602 2911 Wok.. B sac h i3ouevard -(318)A33=1633 P.O. Box 425 Suite 103 2 Forest Avenue Newton, NC 28658 141-De Slird Street, Suite 114 Biloxi, MS 39531 Parainus, NJ 07652 (704) 464-0372 (201) 845-4044 'Mark:Lk:71201 (601) 374=2222, (M) 387:4600', 3120 Poplarwood Drive 105 Fifth Avenue 1721 Route 37 East Suite G -1 301:Camp Street, Suite403' -Columbus, MS 39701 Toms River, NJ'08753 Raleigh, NC 27604 'Nei* Orleans, -LA 70130' (601) 327-8594 (201) 270-5577 (919) 872-9240, ,(504)-§6714222, 1201 West Pine Street #4 16 Maple AvenUe,.Box 303 2110 Cloverdale Avenue 1401,NOrth-Mirici3t Street Hattlesbung,'MS 39401 'Westmont, NJ 08108 Suite 2-B. :Shreveport,- LA-71107 (6J1) 582-0116 (609)' 854-8467 Winston-Salem, NC 27103 -'(318) 41-1352 (919) 725-3348 -40; 46 BETTER BUSINESS BUREAUS

OW, 601 Connell Building -109 North Chapparal Utah Box : 596. 6th"Finor Suite 101 385 24th Street, Suite 717 Akieri,;OH.44306' :Scranton, PA 16503 Corpus Christi, TX 78401 Ogden, UT 84401 (216): 253 = 23590; (717) 342T020 (512) 888-5555 (801) '399-4701

1434 CleVelarkrAyenueNorth-.PUertO:Rico_ 2001 Bryan:Street;-Suite 850 1588.South Main Street Cali itah;SOH7,44703' ;GPO Box-76212 Dalles,1-X15201 Saitlake City,- UT.84115 2(216)'48479401; .Sari'Jtifin,'PR 00936 (214) 220-2000 (801) 487-4656 (809):756 -5463' '6961,Wilnirt Street- 602Gateway East, 'Suite 1-C Virginia ChichinitrepH RhodOISland 21'Pesio, TX 79905 105 East Annandale Road t(513)'01-3015 270 :Weytigieet:street (915) 778-7000 SUite-210 Pintidence, ,RI 02903 Fans Church, VA 22046 '221773ast,Sth,Streiet '(401) "272 48800 (inquiries) 709'Sinclair: Building (703) 533-1900 '.Cleinifena;;QH 44115 (401).272=9802 (complaints). 106 West 5th,Street ',,,!.(216)'241-17670- Fort Worth, -TX 76102 2019 Uewellyri Avenue Soutli:Oirolina (817)-3327,7585 P.O. BOX 11133. South: Mai Street 1336:Main.Street,,Sulte 500 Norfolk, VA 23517 COlifiribite,,,'OH243215 Coinnibia, SC 29201 2707 North Woe West (804) 627 -5651 (6i4)221'=6336 (863):254=2525 Suite 900 (804)'851-9101 Houston, TX 77008 (Penine.Ula area) 40 **Fourth:Street '3114eitigre Street. '(713) 86879500 Sulte,po: Greenville, SC.29601 701.EastFranklin Street 'Dayten,A,b1+4,5402 (803) 242-052' 1015 15th Street Suite 712 .(513)?.22-8825 Lubbock,' TX- 97400 Richmond,-VA 23219 Tennettees (W761=6459'. (804) 648-0016 Rai:61708. 1010;Tviarkei'Street, Suite 200 Maiiifieldi-OH 44901 ChattinOogi, -1N,37402 'AirOort 20'Read 151141: Cainpbell Avenue, S.W. (419):522-1766 (618) 266-6144 .P.O..Boi'6006 Roanoke, VA 24011 'Midland; TX 79711 (703) 342 -3455 425 4effersOn,Avenue (915) 563-1880 'Suite909 Knoxville, TN 37927 (915)563-1881 (complaints) Washington TolidotION 43604 (615) 522-1300 127 West Canal Drive (419) 2416276 115 South Randolph Kennewick;rWA 99336 1835 Union, Suite 312 San'Angelc.:, -TX 76903 (509) 582 -0222 331f Mahoning Bank Building 'Memphis, TN 38104 (915) 653-2318 P.O: BoX1495- (9611-272-9641 2200 Sixth -Avenue YOUngatoVn, OH-44501 1800 Northeast Loop 410 Seattle, WA 98121 .(216) 744 -3111 -506 Nashville City Suite 400 (206) 448-8888 Bank:Building San Antonio, TX 78217 Oklahoma' Nashville, TN 37201 (512)' 828-9441 South 176 Stevens V South Dewey (615) 254-5872 Spokane, WA 99204 .43kleihaini City, OK73102 6801 Sanger, Suite 125 (509) 747-1155 -(405) 239-6081' -Texas Waco, TX 76710 (405)239 -6083 (complaints) Bank of'Commerce Building (817) 772-7530 1101 Fawcett - Avenue, #222 Suite 320 Tacoma, WA 98402 4833 South Sheridan Abilene, TX 79605 P.O. Box 69 (206) 383-5561 Stilte'412 (915) :691-1533 Weslaco, TX -78596 Aliso, OK 74145 (512) 968-3678 P.O. Box 1584 (918) 664-1266 1008 West-10th Yakima, WA 98907 Amarillo, TX 79101 1106 Brook'Avenue (509).248-1326 -Oregon (806) 374-3735 Wichita Fails, TX 76301 520 South Witst6th Avenue (817) 723-5526 Wisconsin Suite 600 1005 M Bank Plaza 740.North Plankinton Avenue Portiand,.OR 97264 Austin, TX 78701 Milwaukee, WI 53203 (503) 226 -3981 - (512) 476-6943 (414) 273-1600

Pennisylvania P.O. 'Box 2988 528-Wirth NeW Street Beauinont, TX 77704 Bethiehini;,PA 18018 .(409) 835-5348 (915).ARR-1717RA, 262:Varisco Building 53iNorthDuke Street Bryan, TX 77803 LanCistei,:Pg 17602 .(409) 823 -8148, 8149 (717)291'71151 (717)232=2800 (Harrisburg) (717)6462700.(York County) Health Fraud 1:If claims sound toeAleed to be true,' they probably,are. Be cautious of 511 'North-Broad Street claims offering"miracleor secret cures, or "scientific breakthroughs!' "P,hiladelphisPA19123 2. Check with your doctor, pharmacist,,orother health profession& before (215)'.574=3600 buying he-alai:care produbt Or progranis.-Fer instance, medical science has not-yetfound:a cure fcirarthritis,;e0 ProduCts"that promise to eure.you 610 Smithfield Street of the diseaaeare extrernely,suspict. ,PIttibuigh;,PA-15222 3. Be aware:that'fraudtilent tsalthcar&products can rob you of more than your-money. They..can stea4ourhealth and.everi your life by causing you (412).4562700 AO-delay appropriate health-eare. cP4 47 41 TradeAssociations and Third-PartyDispute Resolution Programs

,Manvindustry: associations' =help resolve, problems The entries that follow are trade'associations and third- betWeim:thejinientsr*inp4iiies-and,consuMers:DePendinbparty dispUte resolution- programs that handle consumer ,06-the.jirldiittry, reePpnilpilitY, for disputeiveolutionmay rest complaints.* :behalf of,their-resPeCtive members. Before 'With a trade aSsoCiation;sefvldeCOuncil;Or iaohsumer action.contacting the industry-sponsorePdispute resolutionprogram, :Or0f4i4rn'' try to resolve,the problem with the Conloany

Ms. Suziontemer Ms. Jane Marden,, Director NeOnalAdministrator PUblia:RelatiOris, COnatinikAffaire. ,Aupiottitointi(vAeu,CTopnqsAupie, r Action -AMericanAmbulanCe_ Ms.lisa Hill Williams, Director AtietinititiOn 'Community Affeirt-: 8400 Westpark DriVe =A=merican GatiAssociii:lon McLean, yA 22102 suitelfo5 '1515 WilnikEOUlevard ,(703) 821-7000 Washington, pc 20006 .Ariingtoril*22209' Third -party dispute resolution program 1(202)88745144 (703), ,134.1 adminittered through the National' ":14,4einbershiP:'Private providers of Memberehlfr::Distributors,and transporters Antoine* Dealers Association. :pre - hospital medial care and Medical ornatural, MentifaCtured, and liquified gas. transportation. BBAUTO,LINE American 'Health Care CoVnail of Beiter Buslness'Bureaus ,Ms.Arin Lawriarice:Oirecter AsSoCiatiOn 1515Wilson Boulevard 'Edtkatkin and Currientions, 120 150 Street,, N.W. Arlington, VA 22209 --Aaiirletin Apparel ManUfaCturers.Washirigto 4; DC20005 (703) 275-0100, Association (204833-2050', Third-party dispute resolution program for :2500 Wileon'Boulevard; Suite 301 Membership: Federation of state AMC, Audi;General Motors and.its Arlirigkiii, VA 22201 asseciationsof lorig=term health, divisions, Honda, Jeep; Nissan,, Peugeot, 52471864 care facilities. Porsche; Renault, SAAB; and Volkswagen. Membership: Manufacturers of wearing apparel. -American Hotel and Motel BBBliatiOnal Consuiner "ASSOCIatIon Public Relations Director Arbitration Program 888 SeventhAvenne Coun'oll of Better Business Bureaus American Arbitrition New York,- NYA0106 1515 Wilson Boulevard Ailociation (written inqiiiries only) Arlington, V,3'22209 140 West 51st Street -Membershirk:Federation of state and (703)276-0100- Nevi ye rk; NY 10020 regional hotel'assoeiations. Third-party dispute resolution. (21?)484-41:1P6 Membership: Arbitrators. Mr. Herb Finkston,Director Better Hearing Institute Professional Ethics: P.0: Box 1840 American Automobile American Institute of Washington, DC 20013 Asiociation Certified Public Accountants (703) 642 -0580 8111 tiatehotiee Road, Room 535 1211 AVenue of the Americas 1(800) EAR-WELL (tall free) FalisChurch,VA,22047 New York; NY 10036 Membership: Professionals and others (703)222 -6446+ (212) 575=6209 dedicated to helping persons with Membership: Membership: Professional society of impaired hearing: Federation of automobile clubs. accountants Certified tiy the states and territories. Consumer Affairs Mr:David Peterson Blue Cross and Blue Shield .Director of Public Relations -Mr.'Ray Greenly, Director Association Amerieen Collectors Association Consumer Affairs 1709 New York Avenue, N.W. 4040 West 70th Street American Sotiety SOlte 303 P.O. Box 35106- of TravelWgents, Inc. Washington, DC 20006 MirioeapoliiiMN'55435 ti P.O. Box 23992 (202) 783-6222 ,(612) 926=6547, Washington, DC 20026 Membership: Local Blue Cross and Blue Membership; Collection services handling (703) 739 -2782 Shield plans in the United States, Canada, overdueaccounts for retail, professional, Membership: Travel agents. and Jamaica. and Conimeraial credit grantors. 'Mr. James A: Morrissey, Director :Intoimktionhivartnlent., Mr. Richard N. Hopper -Direotor Of CieVernmentai Affairs AmericantounCil.Of Life American -Textile Manufacturers Carpet and Rug Institute Inaurance/HealthjnsUrance Institute 1100 17th Street, N.W. AieOciation of America 1101 Connecticut Avenue, N.W. Washington, DC 20036- 1001TentisytianliAveriud; N.W. 'Suite300 (written Inquiries only) WaahinutOnepc.20004' ashington, DC 20036 Membership: Manufacturers of carpets, (written inquiries only) (204,862-0552 rugs, bath mats, and bedspreads; suppliers ,Membershiji: Life.2accident, and health Membership:Textile mills operating of raw materials and services to the iniurance companies authorized to do niechinery for the manufacturing and industry. business-In the United States. . procesSing,of Cotton, man-made, wool, and silk textile. products. TRADE ASSOCIATIONS AND THIRD-PARTY DISPUTE RESOLUTION PROGRAMS

Assistant Secretary FuneraiSerVicci Consumer Mr. Jack C. Thompson, Dire or tenietery.-.Pcinsuiner Servide Action Prcgram (ThanaCAP) Subscription Inquiry Service touncit 11121 West Oklahoma Avenue Megazine Publishers Box . Milimiuktie; WI 53227 Association DC 20007 (414) 541-2500 575 Lexington Avenue P794426 Third-0.0V diSpUte resolution program New York,'Ny 10022 coancirmeriiiieri:The American Cemetery soonsored by the National Funeral (212) 752-0055 AsSociiitiOnrernatiOn Minciation 'of ,Dior tors A.1,5000On. (written complaints only) ;North Ainerice,-and the Pre-Arrangement , Membership: Publishers of 1,000,consumer of interment AsSoCiation of America: Ms.-Nancy:High, Executive Director and other magazines issued nrfless than 4 Furniture Industry Consumer times a year: Chrysler Custornet Arbitration Actin Panel (FICAP) -Board' . H12;-? Major Appliance Consumer P.O: Bex.1718' High Point; NC 27261' ACtiOn Panel (MACAP) "Detroit; MI 48288- (written Inquiries only),. 20 North Wacker,Dirve. .(313)956 -5970- Third-party,disPuteresolution, program Chicago,'IL 60606' affiliated with the American Furniture (312) 984 -5858 MOLoMa Christie,' Director ManUfacturera Association. 1 (800) 414477 (toll free outside Illinois) Ethics and COnsurner Affairs Third-party dispute resolution program of 1)IreCf Markfitirig Association Ms. Carole M. Rogin,Direcitor the niaior appliance industry. -6 EaSt'43iil:Street Market Development' NeW.Yriik; NY10017 Heiring Industries Association M. John E. Dianis 1WrittenciciniPlaints:onlyi '1255:23rd,Street, N.W. ExecutiVe Vice President' .Mamberehip:Mernbers who Market goods Washington,,DC,20037 -Monument Billiders and Servic4diriictly.to consumers using' (202)633-1411 of Wirth; Ainerica direCt mail, catalogs, telemarketing, Membership:.Companies engaged in the 1612 Central Street magazine andnewspaper ads,- and MEinufaCturd'an0 or's* of electronic Evanston, IL 60201 "broadcast advertising: hearing aids, their components, parts, and (312) 86972031' related products and services on,a national Membership: Mondment retailers, Regal, manufacturers, and wholesalers; bronze Code Administrator manufacturers and suppliers. Direct.Selling Association Home OwnersWarranty Program 1776 K Street, N.W., Siiite 600 HOW),, Mr. Scott it'McCleary ',Washington, DC 20006 000 L'StreeL.N.W: Consumer Affairs Coordinator (232) '293=5760' Washington; DC 20036 Mortgage Bankers-Association Membership: Manufacturers and 1(800) 241 -9260 (toll free) of America -distributors selling consumer products ,(Eastern zone) 1125-15th Street, N.W. ;door -to -door and through home-party 1.(800) 433-7657 (toll free) 7ttOloor (Western zone) Washington, DC 20005 Third-party-dispute resolution program for (202) 86176583 "M4,,,MaiyAnn Bernald, Manager new homes built by HOW-member home Membership: Princip..;leriging and investor .,Consurner Affairs , builders. interests in the mortgage finance field, 'Edisci Eledtric Institute including mortgage banking firms, 1111 19tH Street, N.W. Director, Consumer Affairs commercial banks, life insurance WashintiteriDC 20036 Int:a:range Information Institute companies, title companies, and savinjs (202)778-6560. 110 William Street and loan associations. 'Membershipf:Investor-owned electric utility New York,-Ny10038 companieS operating in the United States. (212) 66979200 (call collect in New York) Multi -poor Dispute Resolution 1(800) 221-4954 Program ds..Sally.finiwne, Executive Director' (toll free outsider-New York) District of Columbia Courthouse diniumer Affairs Membership: Property and liability Roam C 500 Electronic industries insurance;;OMPahies. 500 IndianaAvenue, N.W. Association -Washington, DC 20001 COnsuMer'Elketronics Group Consumer Affairs Department (202) 879-1549 2061' EYer_Street, -International-Airline Passengers (DC residents only) WashingtOR:5c 20006' Assciciation -.A2) 45*T=.4977° P.O. Box 660074 National Advertising Division 'Membership: Manufacturers of electronic Dallas, TX 75266 (NAD) WO, tubes,- and eolid state components; (214) 520-1070 Council of Better Business Bureaus teleVision and video systems; Membership: Persons who are frequent 845 Third Avenue airrimiinications users ai ,,, neo:. '1ItT/Y TUFK, ir IIJUZZ eleitronlc product's (212) 754-1320 National Headquarters Program: Handles complaints about f"Obizitonsirmer Appeals Board international AssOcIation fraudulent and deceptive advertising. P.O. 'Boi 1805 for Financial Planning 'Dearborn:MI 48126 2 Concourse ParhWay, Suite 800 13131337-6950, Manta, GA30328 . 11(800) 241;8450: 1(800) 241-2148 (toll free) (toll free outside Michigan) Membership: Individuals involved in financial planning. TRADEASSOCIATIONSAND THIRD-PARTY DISPUTE RESOWTIONPROGRAMS .4 + C

-1Mr.N:fillain ;Young; Director Mr. LawrinCe Graham Department of Consumer Affairs ,,ConiunierAffilre/Piblic Liaison ConsuMerAffitire National Turkey Federation ,NatIOnal Food procesiors 11319 Sunset Hills Road .ofHame,BUIlders AisOciatien Raston, VA 22090 1st 1401:New York Avenue, N.W. (written inquiries only) DC 20005 WeshingtOri, DC 20005 Membership; Turkey growers, turkey .A2048224400' (202) 639-5939, hatcheries, turkey breeders, processors, :1:(860)3611z5242 Memberehipf Commercial packers of food marketers; and allied industry firms and freeskitelde District of Columbia), prodUcte,.euch: as fruit; vegetables, meats, poultry distributors. home seafood,ind'canned, frozen; dehydrated, buildere',',CainmarciatbliTlderi, and others pickled,'and other prederved food items. Mr. Craig Halverson asioCiated',WiththebOildingfridustry.- Assistant Executive Director of Industry Ms. 17eti Deutsch, Manager Services and Communications Nliti6,001.AISOCiatiOlf9f Compliance Photo Marketing Association Per o`` Consultant's National FutUres Association 3000 Picture Place 432 Duke Street: 200 West,Madison Street' Jackson, MI 42901' Alexandria, .9A 22314 Chicago, IL 60606 (written complaints only) .(m).684-Lbiso` (312)78171410 Membership: Retaher. of photo equipment, Member's* 1(800) 621-3570 (toll free outside Illinois) film, and supplies; firms developing and PriVate prtiploynient agencies. Membership: Futures commission printing film. merchants; commodity trading advisors; Consumer Arbitration Center commodity pool operators; brokers and Ms: Mildred Gallik 'NittionalAstiOclatiOn,of associated individuals. Director,Of Consumer Affairs ,:SecUiritioiDeelersOno. The Soap'and Detergent r'SOuth ToWer Ms. Paula 5thilh AssoClation 98th Freer, Assistant to Executive Director, 475 Park 'Manua South si 6048-, National Home Study Council New York, NY 10016 (212),839*:,-'6251, 1601 18th Street,'N.W. (212) 725-1262 'ThirdiParty dispute rosoiUsion for Washington, DC 20009. Membership: Manufr-turers of soap, -cornplaints,aboulovekhe-counter stocks (written inqUiries only) detergents, fatty acids, and glycerine; raw

corporate bonds. , Memtiershlp: -.materials suppliers. Home study (corresIondonce) schools. Accrediting Commission- 'Ms. Diane Cardinale 'NatioifelA810618tiOil of-thide National'Tlre Dealers and Assistant Communications Director `tjeahiiiCaf Schoch; Rehaaders,AssOciation TeiManufacturers of America N.W. 1250 Eye'Stiesfy N.W. 200 Fifth Avenue, Room 740 -1,1kahiniffeiipc'20007, Suite 400 New.Nbrk, NY 10010 (2 2)333-1021-, Washington, DC 20t1' k212) 675-1141 Aii.016^, &ROOD only) (202) 789-2S:A Membership: American toy manufacturers. PriVate,schools providing -Membership: independent tire dealers Occuprifional training. and retreader, Mr. Robert E. Whitley, President U.S. Tour Operators Association (USTOA) 211 East 51st Street cam. ...a.c.cvmugzmumantega.....zwev...... nsma,_s Suite 12 -B Neiv York, NY 10022 (212) 944-5727 Airline,Passenger. Tips Membership: Wholesale tour operators, common carriers, suppliers, and purveyors 1: When rt. ':icing.a-reserVation on an airline, always ask about fees or of travel services. .penalties for changing or canceling a rev;;.etion or a paidticket. There may-be a variety Otticketprices with' varifing Penalties arconcitions. Chooiethe onthat best:fi:s yoUr needs. 2. If a flightis canceledesktthe ,airlinerePresentative to seat you on the next available flight: Always, cheak'the ticket options,avallable.on.t4 flight you chooseas,well'as,thOOPtions aVallable on alternate, flights. 3: Readli&diselosurestatement od,the;back of your ticket. Iteiplains your rights and.rearkineibilitlei arit pesienger,',In addition to the airline's liability;foreverbboking sesta and,I0r,losing *ordamaging luggage. 4. When.flights'areoverbooked;fiiiiirie representatives arerequired to ask for vohinteers-to'giveup-,their, reservations in exchange'for a payment of ,the aidirie'sichooRt nat.anu:cnreinsannatinn Rf- 7rangementiln,writing. 5.11_,You",are ':buntried7,,or,inVolunterily reassigned to,a laterflight,,the airline .must proWdee written.itatement etyour riGt-ts and entitled compensation. The conlileteruleelor compensation are available at all:alepen ticket counters .and`boarding locatiOns. YouFluggagels;lost, damagedsln flight,you are entitled' to the fair market value.of your belongings-i!up.to $1,250 per oascenaer for-checked and-64: 00 for uncheCkedlbaggage, 7. Many airlines'Offerexcesi'valuen,insurance for kggagevalued over and abovethe $1,250 limit.,Read' the contract terms carefully to determine exactly, what lexOydredand under,what circumstances you are eligible for compensation.

50 State, County, and City Government Consumer Protection Offices

Spate and lettiltaistirtierpiptriction otfroes resolve inoividual Most of these offices require ClOmplaints in writing. Call to inforMation and -edudtional find out the correct Procedure for filing a complaint and what gales Progranis;.and enforie,conalitner protection and friud laWa. Local documents are needed. For easy reference, each lisurig highiighis consumer offieekokbepartiouladihelpful fortiOth Pre-purchase the city as well as any tbll-free and TDD telephone numbers. -informationand complaint haridlirigtiecau6e,they are often very' bUsirieseea'and,litivs.

'Alabama Mr. John Verkamp, bounty Attorney, Mr. Charles Hastings, County Attorney MC Michael'ArBownes, Acting Director Coconino County Attorney's Office Yavapil County Attorney's Office 'ConsUrier.FrOteetie,n`Divislon Coconino County Courthouse YaVapal bounty Courthouse 'Office of Attorney:General Flagstaff ;` AZ 86001, iirescott, AZ 86301 11.SOuth Union Street, (602) 779-6518. (602) 445-7450 lAiritgerneiy,AL 36130y, 1, '(205)261:-:73154'4 , 'Mr. Joe'Albo;Jr.; County Attorney Mr. David S. Ellsworth, County Attorney 1 (80013924658 (toll free in Alabama) Gila CoUnty,AttOrney's Office yuMa County Attorney's Office '146dEist Ash Street 168 South SedOnd Avenue Alaska Globe, AZ 85501 Yuina, AZ 85364 state Offices' (602) 425-3231' (602)782 -4534 Mr Robeit E. Mintz, Actihg Chief Mr. Jack Williams, County Attorney .COneurner.Protection'Section City Office Graham County Attorney's Office. Offiee OfAttorney:Generel 'Mr. Ronald M..Oetrick, Supervising Attorney Grattan, County Courthouse 1031 West Fourth Avenue, Suite 110 Consumer Affairs DiVleion Safford, AZ 85546 Anchored', AK 99501 Tuasori City Attoineye`office (602) ,428-362b (907)'270:10428 2500 North Tucson Boulevard, Suite 102 P.O. BO 27210 Mr. William A: Coffeen, County Attorney Tliciion,,AZ 85726 Mr.,James'O.,Hayes, Investigator Greenlee County Attorney's Office (602)791-4886 Office of Attorney General P.O. Box 727 100 Cushman Street; Suite 400 Clifton; AZ 85533 Fairbanks, AK 99701 Arkansas (602) 865-2842 tikTpme.l. Hic10, Director (907),456 -8588 Mr. Steven P. Suskin, County Attorney Consumer Protection Division .American Samoa Lit Piz CountY.AttOrney's Office Dtticr, Of Attorney Generil Mr. Donald k Griesman, Director 1200 ArizordAvenue 201 Easi Markham Street Consumer Protection Bureau P.O. Box 709, Little Rock, AR 72201 p.o. Bck 7 Parker, AZ 85344 (5001)371-2341(voice/f DD) Pago Pago, AO 96799 (602) 669-6118 1 0)482-8982 (684) 633-1786 (on island) (toll free voicdITDD In Arkansas) (684)663 -4163 Mr. Thome.; Collins,'County Attorney Maricopa pOunty Attorney's Office California Arizona 101 West Jefferson; Suite 400 State Offices Mr. Michael A. Kelley, Director State Offices Phoenix, AZ 85003 California Department of Consumer Affairs Mr. Patrick Murphy,Chief Counsel (602) 262-3411 1020 N Street Fraud Division Sacramento, CA 95814' Offibe of AttorneY General Mr. William Ekstrom, County Attorney (916; 445-0660 (complaint assistance) 1275 West Washington Street Mohave County Attorney's Office 315 North 4th'Street (916) 445-1254 (consumer information) PhOenbe, AZ 85007 (916) 322-1700 (TDD) (602) 255-3702 (fraud only) Kingman, AZ 86401 1 (800)352-8431 (toll free in Arizona) (602) 757-0719 Public Inquiry Unit Mr. Dale K: Patton, Jr., County Attorney Office of Attorney General Mr. John F. Kelly Navajo COUnty Attorney's Office 1515 K Street, Suite 511 Assistant Attorney General GoVernthental Complex P.O. Box 944255 FinenclafFraud Division Holbrook, AZ 86025 Sacramento, CA 94244 Office of Attorney General (602),524-6161 (916 )222 -3360 402 West Congress Street, Suite 315. 1(800) 952-5225 (toll free in California) TliCson, AZ 85701 Mr. Stepheg,D. Neely, County,Attorney 1 (800) 952-5548 (602) 628-5501 Pima County Attorney's Office (toll free TDD in California) 131.yv'est Coiioress, 'itscson, AZ 85701 Bureau of Automotive Repair Mr. Stephen Udall, County Attorney (602) 792-8411 California Department of Consumer Affairs Apache County Attorney's Office 10240 Systems Parkway P.O. Box 637 Mr. Roy Mendoza, County Attorney Sacramento, CA 95827 JOhns,-AZ 85936 Pine! County Attorney's Office (916) 366-5055 ,(602) 337-4364' P.O. Box 887 Florence; AZ 85232, 1(800) 952-5210 (toll free In Californiaauto repair only) Mr. 'Alin Polley,`County Attorney (602) 868-5801 Cochise County Attorney's Office California Department of Consumer Affairs 'P.O. Drawer CA Mr. Jose L. Machado,,County Attorney 107 South Broadway, Room 8020 'Bisbee, AZ 85603 Santi Cruz County Attorney's Office Los Angeles, CA 90012 (602) 432-5703 Chenowith and Lorna Streets Nogales, AZ 85621 (213) 620-4360 (602) 287-9158, (213) 620-2179 (TDD)

45 51 STATE, COUNTY, AND CITY GOVERNMENT CCNSUMER PROTECTION OFFICES 11.

tourity.Offices Mr. Mark Pollock, Deputy District Attorney Mr. Robert Giogow, Deputy District Attorney .Ms-1Lorraine K. Provoit, Coordinator, Consumer Affairs Division Consumer/Business Law Section AlirneCia.C;citintY 'Nape County District Attorneys Office Santa Barbara County Consumer Affairs Cominission 1125 Third Street District Attorney's Office 109110 East 14th Wain P0. Box 720 118 East Figueroa Oeklind;CA44603. Napa, CA 94559 Santa Barbara, CA 93101 (415) 639-4812 (707) 263 -4211 (805) 963-6158

'Mr. GaryYancity, District Attorney Mr. Patrick Geary, Deputy District Attorney Mr. Albert C. Bender, Deputy District Attorney Specia1,00erations Division Major Fraud/Consumer Protection Unit Consumer Fraud Unit Contra Costa County Orange County District Attorney's Office Santa Clara County District Attorney's Office 'District Attorneys Office 700 Civic Center Drive West 70 West Hedding Street, West Wing 725 CetiiiiStreet, 4th Floor P.O. Box 808 San Jose, CA 95110 P.O.- Box 670, Santa Ana, CA 92702 (408) 299-7435 Martina; CA 94553 (714).' 6344600 (415)372 -4500, ext. 4620 Mr. Lawrence R. Sheahan, Director Tagami, Deputy District Attorney SanitiCiara County Mr. Akin yerigOian Economic Crime Division. Departnient of Consumer Affairs -SeniOr. Damty,Dietrict Attorney Riverside County District Attorney's Office 2175 The Alameda Bulineislffalrs 4080 Lemon Street San Jose, CA 95126 FresnotoUrit:YDistrict Attorney's Office Riverside, CA 92501 (408) 299 -4211 2220761are Street, Suite 1000' (714) 787-6372 Frisk* CA 93721, Ms. Robin McFarland .(299),484.,156 Mr. Salvatore P. Spinosa Ms. Gloria Lorenzo Supervising Deputy District Attorney Coordinators, Division of Consumer Affairs Mr."EdWard Jagels, District Attorney Consumer and Environmental Sahta Cruz County District Attorney's Office 'Consumer and Mai& Business Protection Division 701 Ocean Street, Room 200 Fraud Secticin Sacrarnento Cotinty Santa Crui, CA 95060 Kern County District Attorney's Office DistriciMomeys Office (408) 425-2054 4215,Truxton Avenue P.O. Box 749 Bakersfield, CA 93301 Sacramento, CA 95804 Mr. Thomas Quinlan .(805) 861 -2421. (916)440-6174 Deputy District Attorney Consumer Fraud Unit Ms. Shirley Goldinger, Director Mr. Anthony Samson, Director Stanislaus County District Attorney's Office 'Los Angeles County Consumpr Fraud Division P.O. Box 442 Department of Consumer Affairs San Diego County District Attorney's Office Modesto, CA 95353 500 West TeMpleStreet, RoOm a-96 P.O. Box X-1011 (209) 571-5550 Los Angeles, CA 90012 San Diego, CA 92112 (213) 974-1452 (619) 236-2474 Mn. Mark Geiger, Deputy District Attorney Consumer Affairs Unit Ms. Betty.Times, Director Mr. Robert H. Perez, Attorney Solent) County District Attorney's Office Citizens Service Office Consumer Fraudtgconomic Crime Unit 600 Union Avenue MaririCciunty Mediation Services. San Francisco, County Faiiiield, CA 94533 Madn County Civic Center, Room 423 District AttoMeys9ffice (707) 429-6451 San Raise!, CA 94903 732 Brennan Street (415) 4e9 -6190., San Francisco, CA 94103 Mn. Greg Brose, Deputy District Attorney (415) 552-6400 Consumer and Environmental Jenyliarman, District Attorney Protection Division Consumer Affairs Division Mr. Stephen Taylor, Deputy District Attorney Ventura County District Attorney's Office Marin County District Attorney's Office Consumer Fraud and 800 South Victoria Avenue Marin County Civic,Center, Room 155 Regulatory Agencies Division Ventura, CA 93009 San Rafael, CA 94903 San Joaquin County (805) 654-3110 (415) 499-6482 District Attorneys Office 222 East Weber Mr. David D'Arco, Deputy District Attorney Mr. Girard R:Courteau P.O. Box 990 Consuther Fraud Division .Deputy District Attorney Stockton, CA 95201 Yolo County District Attorney's Office -Consumer Protection Division (209) 944-3811 P.O. Box 1247 Marin County District Attorney's Office Woodland, CA 95695 Hall of Justice,.Room 183 Ms. Leigh Lawrence (916) 666 -8180 e San Rafael, CA 94903 Small Claims Adviser . (415) 499-6450 Consumer Fraud Department City Offices Vs* SS I Niifie SO ..... //NIS 1/SO I I I Mi. S'u'san MassiDi, DistrictAttorney 305f..) woorey a4oet, Hoorn 460 Supervising Deputy City Attorney Mendocino County District Attorney's Office Srr; Obispo, CA 93408 Consumer Protection Division P.O. Box 1000 (80f 54 4856 Los Angeles City Attorneys Office Ukiah, CA 95482 200 North Main Street (707) 463:-4i11 Mr. John E. Wilsen, Deputy 1600 City Hail East Conserv:1r Fraud and Los Angeles, CA 90012 Ms. Candice Chin, Coordinator Environmental Protection Unit (213) 485-4515 Monterey.County San Mateo County District Attorney's Office Office of Consumer Affairs 401 Marshall Street 'P.O: Box 1369 i4 it of Justice and Records Salinik CA 93902 RadIvcott City, CA-c;41:33 - (408) 7684628 (415) 363-4656

46 52 . STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Mc WUliam R. Newsome III 'Mr. Ste,nley C. Peak, District Attorney County Offices DepUty city Attorney Weld County Mr. Phillip Archer, Assistant State Attorney San Diego City Attorney's Office District Attorney's Consumer Office Brevard County Consumer Fraud Division Consumer Fraud Unit P.O. Box 1167 Office of State Attorney 525 B Street, Suite 2100 Greeley, CO 80632 County Courthouse San Diego, CA 92101 (303) 356-4734 Titusville, FL 32780 (619) 236 -6007 (305) 269-8112 Connecticut 'Ms: Teresa Bransfield State Offices Mr. Stanley A. Kaufman; Director Consumer Affairs Specialist Ms. Mary M. Heslin, Commissioner Broward County, Consumer Affairs Division Consumer Division Department of Consumer Protection 115 South Andrews Avenue, Room 119 Santii Monica City Attorney's Office State Office Building Fort Lauderdale, FL 33301 1685 Main Street, Room 310 165 Capitol Avenue (305) 357-6030 Sante Monica, CA 90401 Hartford, CT 06106 (213) 458T8336` (203) 566.4999. Mr. Arthur Hershbein, Director 1 (800) 842-2649 (toll free in Connecticut) Metropolitan Dade County -COlOradO Consumer Protection Division State Offices Mr. Robert M. Langer 140 West Flagler Street, Suite 1605 Mr. Garth C. Luceio, Chief Assistant Attorney General Miami, FL 33130 Consumer Protection Unit Antitrust/Consumer Protection (305) 375-4222 Office of Attorney General Office of Attorney General Mr. Leonard Elias, Consumer Advocate 1525, Sherman Street, 3rd Floor 30 Trinity Street Deriver, CO 80203 Hartford, CT 06106 Metropolitan Dade County (303) 866-5167 (203) 566-5374 140 West Flagier Street, Suite 1606 Miami, FL 33130 (305) 375-4206 Ms. Helen Davis City Office Mr,Guy Tommasi, Director Consumer and Food Specialist Mr. Fredric A. Kerein, Chief Department of Agriculture Middletown'Office of Consumer Protection City Hall Dade County Economic Crime Unit 1525 Sherman Street, 4th Floor Office of State Attorney Denver,'CO 80203 Middletown, CT 06457 (203) 344-3491 1351 N.W. 12th Street, RooM 908 (303) 866 -3561 Miami, FL 33125 (305) 547-7041 County Offices Delaware Mr. Victor Relchman, DiStrict Attorney State Offices Mr. Donald E. Williams, Director Mr. Thatcher Walt Archuleta, LaPlata and San Juan Counties Consumer Affairs Officer District Attorneys Office,- P.O.,Drawer 3455 Division of Consumer Affairs Department of CoMmunity Affairs Duval County Division of Consumer Affairs Durango,'CO 81302 Department of Human Resources (303) 247-8850 820 North French Street, 4th Floor Wilmington DE 19801 City Hall, Room 614 (302) 571-3250 220 East Bay Street Mr./Alex Hunter, District Attorney Jacksonville, FL 32202 .aolilderounty District Attorney's Office Mr. William Erhart, Deputy-in-Charge (904) 630-1280 ,p0. Box 471 Economic Crime/Consumer Rights Division 13oulder, CO 80306 Mr. Sam Uccello, Director Office of Attorney General (303) 441-3700 820 North French Street Hillsborough County Wilmington, DE 19801 Department of Consumer Affairs ,is. Clair Villano, Executive Director (302) 5714849 412 East Madison Street, Room 1001 Denver County District Attorney's Tampa, FL 33602 Consumer Fraud Office District of Columbia (813) 272-6750 303 West Colfax, Suite 1300 Mr. Donald G. Murray, Director Mr. Larry F. Blalock, Chief Denver, CO 80204 Department of Consumer and Orange County Consumer Fraud Unit (303) 575-3555 (inquiries) Regulatory Affairs 250 North Orange Avenue (303) 575 -3557 (complaints) 614 H Street, N.W. P.O. Box 1673 Washington, DC 20001 Orlando, FL 32802 Mr. David Zook (202) 727-7000 Chief Deputy District Attorney (305) 420-4190 Economic Crime Division Florida Citizens Intake El Paso and Teller Counties District State Offices Attorney's Office Palm Beach County Consumer Fraud Unit Ms. Helen S. Webb, Assistant Director Office of State Attorney 326 South Tejon Department of Agriculture and Colorado Springs, CO 80903 P.O. Drawer 2905 Consumer Services West Palm Beach, FL 33402 (303) 520 -6002 Division ofLonsumer Services GAO (.105j:420-3560 ...v." Irwelsunts Mr. Al Bloom, Investigator Tallahassee, FL 32399 Ma. Alice C. Skaggs, Director Larimer County District Attorney's Office (904) 488-2226 Palm Beach County Rocky Mountain Bank Ouilding 1 (800) 342 -2176 (toll free TDD in Florida) Department of Consumer Affairs P.O. Box 1489 1(800) 327-3382 301 North Olive Avenue, Suite 301 Fort Collins, CO 80522 (toll free information and education) (303)221-7200 West Palm Beach, FL 33401 (305) 820-2670 Mr. Sheldon Zipkin, Chief Mr. Gus Sandstrom, District Attorney Consumer Litigation Section Mr. Alfred J. Cortis, Administrator Pueblo County District Attorney's Office Consumer Protection Division Pasco County Consumer Affairs Division Courthouse Office of Attorney General 7530 Little Road Tenth and Main Streets 401 N.W. Second Avenue, Suite 450 New Port Richey, FL 33553 Pueblo, CO 81003 Miami, FL 33128 (813) 847-8110 (303) 544-0075 ;(305) 377-5619

47 ,

STATE; COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Mr. William H.-Richards, Director . Illinois Mr. Jerry Sisul, Assistant Attorney General 'Pinellas County Office of Consumer Affairs State Offices LaSalle Regional Office P.O. Box 5145 Ms. Drinda L. O'Connor, Director Office of Attorney General Largo, FL 34294. Governoi's Office of Citizens Assistance 143 Gooding -(813)586,5402 201 West Monroe Street LaSalle, IL 61301 Springfield, IL 62706 (815) 224-4861 Ms. Tina Hill, Coordinator (217) 782-0244 (815) 224 -4864 (TDD) Seminole County Fraud Division 1 (800) 642-3112 (toll free in Illinois) Office of State Attorney Mr. Gary Duncan 100 East FIrstStreet Mr. William Sullivan, Chief Assistant Attorney General Sanford, FL 32771 Consumer Protection Division Mt. Vernon Regional Office OW322451U Office of Attorney General Office of Attorney General 100 West Randolph, 12th Floor 718 East Main City Offices Chicago, IL 60601 Mt. Vernon, IL 62864 Mr. Al Dezert Chairrnan (312) 917-3580 (618) 242-8200 (voice/TDD) Lauderhill Consumer Protection Board (312) 793-2852 (TDD) 1178 N.W. 42nd Way Ms. Diane Zimmerman ,.:LaiscierhNETL33313 Ms. Elaine Hirsch, Director Assistant Attorney General (305) 583 -1045 Department of Citizen Rights Peoria Regional Office 00 West Randalph,12th Floor Office of Attorney General Mr. Irving Lopatey, Chairman Chicago; IL 60601 323 Main Sleet Tiunarac Board of Consumer Affairs .(312) 917-3289 Peoria, IL 61602 '5811 NW. 88th-Avenue (312) 793-2852 (TDD) (309) 671-3191 Tainarac, FL'33321 (309)671-3089 (TDD) (305) 722-5900, 6A. 389 Regional Offices (Tuesday, Wednesday, and Thursday) Mr. Howard L. Hood Mr. Charles Scholz 410 tin.-12 noon) Assistant Attorney General and Chief Assistant Attorney General 'Consumer Protection O. 4sion Quincy Regional Office ,0001;919 Office of Attorney General Office of Attorney General "Mr..Bany Reid, Administrator 500 South Second Street 523 Main Street Governor's Office of Consumer Affairs Springfield, IL 62706 Quincy, IL 62301 2 Martin Luther King, Jr., Drive, S.E. (217) 782-9011 (217) 223-2221 (voice/TOD) Plaza LevelEast Tower 1(800) 252..666 (toll free in Illinois) Atlanta, GA30334 Mr. Dan M. Slack (40.4) 656-7000 Ms: Kimberly L. Dahlen Assistant Attorney General 1 (800)2824808 (toll free in Georgia) Aisistant Attorney General Rock Island Regional Office Carbondale Regional Office °tilde of Attorney Ge.wral 'Heivali Office of Attorney General 310 20th Street sato Offices 626A East Walnut Street Rock Island, IL 61201 Mr. Philip Dot, Director Carbondale, IL 62901 (309) 793-0950 Office of Consumer Protection (618).457=3505 (309) 793-0956 (TDD) Department of Commerce (618) 457-4421"(TDD) and Consumer,Affairs Mr. L. Joseph Howard 250 South King Street, Room 520 Ms. Regina Haas's Assistant Attorney General P.O. Box 3767 Assistant Atteriey General Rockford Regional Office Honolulu; HI 96812 Champaign Regional Office Office of Attorney General (808) 548-2560 34 East Main Street 119 North Church Street (administration and legalHawaii only) Champaign, IL 61820 Rockford, IL 61101 (808) 548-2540 (217) 333-7691 (voice/TOD) (815) 987-7580 (complaints and InvestigationsHawaii only) (815) 987r7579 (TOD) Ms. Agather Felker, Assistant Attorney General 'Mr. Gene Murayama; Investigator East St. Louis Regional Office Ms. Elizabeth Foran Office of Consumer Protection Office of Attorney General Assistant Attorney General Department of Commerce 8712 Statetreet Waukegan Regional Office and Consumer Affairs East St. Louis, IL 62203 Office of Attorney General Aupuni Street (618) 398-1006 32 North Utica Hilo, HI 96720 (618) 398-1009 (TDD) Waukegan, IL 60085 (808) 961-7433 (312) 336-2207 Mr. Dennis Orsey, Assistant AttorneyGeneral (312) 338-2374 (TOD) Mr.,Glenn lkemoto, investigator Granite City Regional Office Office,of DOnerimer Protection Office of Attomq General Ms. Colleen McLaughlin -nAniarnliert nf 1214 Hiddringi laus- Assistant Attorney General and Consumer Affairs Gra nits City, IL 62040 West Chicago Regional Office 3060 Eiwa Street (618) 877-0404 163 West Roosevelt Road Uhus, HI 96766 West Chicago, IL 60185 (808) 245-4365 Mr. Charles Smith (312) 293-0200 (voice/TOD) Assistant Attorney General Mr. Herbert Ohigashi, Investigator Kankakee Regional Office Mr. Michael Pasko Office of Consumer Protection Office of Attorney General Assistant Attorney General Department of Commerce 270 East Court Street West Frankfort Regional Office and pinsEriner Affairs Kankakee, IL 60901 Office of Attorney General 54 High Street, P.O. Box 1098 (815) 935-8500 222 East Main Street %nuke, HI 96793 West Frankfort, IL 62896 (808) 244-4387 (618) 937-6453

48 54 STAfE,..COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

doiintyoffides 'City Offices Mr. Robert L. Winlock, Administrator Ms4aroline Shoenberger, Superyisor Mr.Robert McCrady, DireCtor Consumer Protection Division, .COneurner.Fraud Division. Gary Office of Consumer Affairs Office of Attorney General Ctiok County Offiai of State Attorney Annex East 514 West Liberty Street,'Suite 139 303 Daley:Center 1100 Massachusetts Street Louisville, KY-40202 Ch liego, it:60602 Gary, IN 46407 (502) 588-3262 '012) 443;4500 (219) 886-0145 LOuisiar .Mr. Dick AlieniAtate's Attorney Iowa' State Offices MadiSon,COuritiOffiCe of State, Attorney- State Offices Ms. Jean Ray, Chief 163 PUrCedStreet,;3rdFioor Mr., William P. Angrick II Constiiner Protection Section IL-62025' Iowa Cittzens'Aide/Ombudsman Office of Attorney General '(618j692=5286 515 East.12th Street State Capitol, Building Des Mollies, IA 50319 P.O. Brix 94005 =Mr. Floyd Atkinson,Directer (515) 28173592 Baton Rouge; LA 70804 Consumer Protection Division 1 (800) 358-5510 (toll free in Iowa) (504) 342-7013. Rock island COuntY Office of State Attorney CountyCourth use ,' Mr. Richard Cleland Ms. Linda Morrison, Assistant Commissioner Rock Island, IL 61201 Assistant AttorrieY General Office Of Agra-Consumer Services 13Q9)781.34,45:ii ext 220 ConSumer Protection Division Department of AgrioUltiire Office of Attorney General 325:Loyola Ayenue, Room 317 City Ofices 1300 East Walnut Street; end Floor NaNew Orleans, LA 70112 Ms., MarYRu,niOn,"consumer Fraud Des Moines; IA 502,19 ,(504) 568-5472 ,Wheeling,Tovinship; (515) 281=5926 1616 NOrth Arlington Heights Road County Office; .Arlington HeIghts,'IL 60004 Kansas Sgt. Albeit H.'olsen, Chief (312) 259..:7730 State Office Consumer Protection Division (Wednesdays only) Mr. Arthur R. Weiss,.Chief. Jefferson Parish District Attorney's Office Consumer PrOtiction Division 200 Huey R Long AVenue ,Ms. Brprietta Howill,Barrett, Commissioner Office of Attorney General Gretna, LA 70053 Chicago Department of Consumer Services Kansas Judicial Center, 2nd Floor (504;364-3644 121 North LaSalle Street, Room 808 Topeka, KS 66612. Chicago, IL60602 (913) 296-3751: Maine .(312) 744-4090, t (800) 432-2310 (toll free in Kansas) State Offices (312) 744 -4000 (TDD) Mr. Harry W. Giddinge County Offices Acting Superintendent Mr. Robert E. Hinde, Administrator Mr. Steven Obermeler, Head Bureau of Consumer Credit Protection Des Plaines Consumer Fraud Division State House Station No. 35 Consumer Protection CoMmission Johnson County Distrk Attormy's Office Atiguete, ME 04333 1420 Miner Street Johnson County Courthouse, P.O. Box 728. (207) 289-3731 Des,Plaines; IL 60016 Olathe, KS 66061 Mr."Stephen Wessler, Chief (312) 391 -5363 (913).782-5000, ext. 5318 (voice/TDD) Consumer and Antitrust Division Indiana Mr. David Moses, Director Office of Attorney General State Office Consumer Fraud and State House Station No. 6 Mr. David A. Miller Economic Crime Division Augusta; ME 04333 Chief Counsel and Director Sedgwick County District Attorney's Office (207) 289-3716 (9 a.m.-1'p.m.) Consumer Protection Division. Sedgwick CoUnty COurthouse Southern Maine Office Ot-Attorney General Wichlle, KS 67203 Mediation Consumer Service 219 State+iciuse (318) 268-7921 Office of Attorney Genera: ,Indianapolis, IN 46204 991 Forest Avenue (317)32-6330 Mr. James J..Weich Portland, ME 04104 (.a00)3F32r5515 Oil free in Indiana) Assistantilli;lt::::: Attorney Shawnee County District Attorney's Office (207) 797 -8978 (1 p.m. -4 p.m.) Shawnee County Courthouse, Room 212 County Offices Maryland Ms:0all.Barus:' Director Topeka, KS 66603 Skate Offices Consumer Protection Division (913) 295-4336 Mr. Steven J. Cole, Chief 'Lake CoUnty Prosecutor's Office City Office Cor..;umer. Protection Division '2293 North Main Streit Mr. Brian Vazquez Office of Attorney General -Crown POInt, IN 46307 Assistant City Attorney Seven North Calvert Street .(219) 738i-9055 Topeka Consumer Protection Division Baltimore, MD 21202 City Attorneys Office (301) 528-8662 (9 a.m. -1 p.m.) Mr. Stephen Goldsmith 215 East Seventh Street (301)301)576-6372(TDD in Baltimore area) .Marion County Prosecuting Attorney Topeka, KS 66603 ( 565-0451 560 City -County Building (913) 295.7.3883 (TDD in Washington metropolitan area) Indianapolis', IN 46204 (317) 236 43522 'KentoOky Mr. Ronald E. Forbes, Director State Offices Licensing & Consumer Servi,as .Mr..Robert Pigrnan 'Mr. Robert V.. Bullock, Director Motor Vehicle Administration Vanderburgh County Prosecuting Attorney 'Consumer Protection Division 6601 Ritchie Highway, N.E. ROom 220; Courts Building Of of Attorney General Glen BUrnleND 21062 ,:avic Center Complex 209 Saint Clair Street (301) 768 -7420' -Evansville, 11\1'47708 Frankfort,'KY 40601 (812).426-5150 (502) 564-2200 1 (800) 432-9257 (toll free in Kentucky) 5 5 49 STATE; COUNTY,IAND.CITY GOVERNMENT- CONSUMER PROTECTION OFFICES

Ms: Emaiu Myer4Willey Project Coordinator Minnesota COniuMer Speciallat ,Worcester County Consumer Rights Project State Offices Eastern Shore'Braneh'Office 332 Main Street, Suite' 320 -Mr. Curt Loewe,. Director COnlincir.proteOtibri Division -.Worcester, MA 01608 Office of Consumer Services OffiCepf'AttorneY,Generat (617) 752=3410 (1 p.m.-4 p.m) Office of Attorney General StatiOfficitninj4es. 117 UniversityAvenue .Routs 50 and CYpress Street City-Offices St. PaUl, MN 55155 .SidisburY, MD 21801 Ms: Diane J. Modica, Commissioner KJ (612) 296 -2331 (39,1)*=W9 Boston Mayor'S Office of Consumer Affairs One city Hall Plaza, Room 613 Mr. Gary Sintonson, CoMplaint Mediator Mr:LarrY Munson, Director Bolton"; MA 02201 Consumer Serviced Division -Wegem Maryland Brakch Office (617).725-3320 Office of Attorney General Cong.-0er Protection Division 320 West Second Street .Office of Attorney General Ms. Elizabeth Cannon, Director Duluth, MN 55802 138 Eaat Aptietam Street,!Suite 210 Consumer Divition (218)723-4891 ilikietitOwn,. MD 21740 Lowell CoMmunityleam Work, Inc. (301)791 -4780 167 Dutton' Street, Count/ Office Lowell; MA 01852. Ms. Eleanor Tearle, Legal Services Advisor Couritjr OM' cu.. (617) 452.70908 Citizen Protection Unit -.Mr:Mariue o'DOnnelkAdMinistrator Hennepin County Attorney's Office .Heviaid County Office of Consumer Affairs 'Michigan C2000 Cdunty Government Center .3450 .deuritiouse DriVe State Offices. Minneaciolis, MN 55487 'Ellicott City,,MD 2043, Mi. Frederick H. Hoffecker (612) 348-4528 (301) 992=2176 Assistant Attorney General p (3w) 092-2052 (TDD) COnstither Protection Division City Office Office Of Attorney General Mr:John A: Bergiwist, Director 'Ms:Barbera B. Gregg, Executive Director 670 Levi Building Consumer Affairs Division MentgornerYCOunnt Lansing, MI 48913 Minneapolis Department of Office"of Coniiimer. Affairs (517)373 -1140 - Licenses & Consumer Services 100,Maryland Avenue,3rd Floor One C City Hall MD,20850 Mr. Kent Wilcox, Executive Director Minneapolis, MN 55415 (301) 251-77373: Michigan Consumers Council (612) 348-2080 414 HollisteiBuilding Ms. Donna Crocker, Executive Director 106 West Allegan Street PrinceGeorgfs County_ Misiissippi Lansing, Mi 48933 StateDffices Consumer proteation Commission (517)373-0947 1142 Cciunty-Administration Building Ms. Joan McLeod (517) 737= 0701 (TDD) Upper Mailboro,'MD 20772 Aisistant Attorney General and Chief Coniumer Protection Division (309 952-4700 Mr. Marvin Goldstein, Director 1301) 627-3352 (TDD) Office of Attorney General Bureitit of AutornOtive Regulation P.O. Box 220 Maatiachuaetts Michigan Department of State Jackson; MS 39205 State Offices Lansing, Mi 48918 (601) 354-6018 (517) 373-7858 Mr. Mark Coven, Chief (601) 359-3680 Consumer Protection Division 1(800) 292 -4204 (toll free in Michigan) Department of Attorney General Mr. Joe B. Hardy, Director County Offices One Ashburton Place,-19th Floor Regulatory Services Mr. George Mullison, Prosecuting Attorney postern, MA 02108 Department of Agriculturd and Commerce Bay County Consumer '2rotection Unit (617) 727-8400 High and Presidents Streets Bay County Building (information and referral only) P.O: Box 1609 Bay CIty,"M148708 Ja.elUion, MS 39215 (517) 893-3594 Ms. Paula Gold, .Secretary (601)'059-3648 ExecutiVe Office of Cerigificer AffsleS and BuSiness Regulation i...1.4.-largareipei..iu;nch-,-;::::ector- UUW Constimer Fraud Department One Ashburton Place, Room 1411 State Officerr, Macomb County Boston, MA 02108 Mr. Carl M. Koupal, Jr., Director Office Of the Prosecuting Atto'rnay (617) 727-7780 Department of Economic Development Macomb Court Building, 6th Floor (information sand referral only) P.O. Box 1157 Mt. Clemens, Ml 48043 Jafferion City, MO 65102 (313) 469 -5350 Mr:Richard Dalton, (314) 751-4962 Assistant Attorney General Ms. Charleen Berels, Director -ConOmer Protection Division Mr. Richard Thurman, Chief Counsel Washtenaw County Consumer Services Department'of Attorney General Trade Offense Division 4133 Washtenaw Road 436 Dwight Street Office of Attorne General P.O. Box 8645, Springfield; MA 01103 P.O. Box 899 Ann Arbor, MI 48107 (413)735 -1951 Jefferson City, MO 65102 (313) R1-6054 (314) 751-2616 'County Offices 1 (800) 392-8222 (toll free in Missouri) 4,4r. Richard Steward; Offics'Supervisor City Office Ms. Esther K: Shapiro, Director Consumer Protection Division City of Detroit Franklin County DistrictAttorney's Office 55 FederetStreet Departthent of Consumer Affairs 1600 Cadillac Tower Greenfield,_MA 01301 Detroit, MI 48226 ;(413) 774-5102 (313) 224-3508 STATE; COUNTY; ND CITY GOVERNMENTCONSUMER PROTECTION OFFICES

-Montina _ Mr. Alfred A. Slocum, Corninissioner DOnna Gionannetti, Division Chief Mr. brinton Markle, Attorney Department of the Public Advocate Mercer County Consumer Affairs COneUrner Affairs Unit CN 850, Juetice Complei 640 South Broad Street ,DeOirtnient of Commerce Renton, NJ 08625 lienton,,NJ 08650 1424 NIntli`Avenue (609) 292-7087 (609) 969-6671 Heleni,-MT 59620 1(800)192-8600 (toll free in New Jersey) 1406)44474312' Mr. Lawrence Cimmino, Director Ms. AndreFill Middlesex County Consumer Affairs 14ebittsica Deputy Attorney General 841 Gecirges Road silts Offiiie, Division of Law - North Brunswick, NJ 08902 Mi.. Mark D. Starr 'Office of Attorney Ge5.ral (201) 745-4242 Aisistant Atforney General 1100 Raymond Boulevard, Room 316 .ConeurnerRnAection Division Newark, NJ 07102 Ms. Dorothy H. Avallone, Director Departmentaftlustice (201) 648-4730 Monmouth County Consumer Affairs 2115 State Capitol Hall of Records Annex P.O. BoX 94906, Cotinty Offices P.O. Box 1255 Lincoln, NE68509 Mr. William H. Ross Ill, Director Freehold, NJ 07728 (402)471'72682 Atlantic County Consiimer Affairs (201) 431-7900 1333 Atlantic Avenue, 8th Floor -County Office, Atlantic City, NJ 08401 Ms. janetOpiekun, Director .MC-floriald L. Staskiewicz (609) 345=6700 Morris County Consumer Affairs Doilgias COUrity Attbrney 32 Washington Street. County Attorney's Office Ms. Mary Ei Courtney, Director Morristown, NJ.07960 428 Hail of Justice Bergen County Consumer Affairs (201) 829-8123 Onnha.:.NE 68183 355 Main Street (201) 584 -9189 (rciD) 1402)44-7040 Hackensack, NJ 07601 (201) 646-2650 Mc Kenneth Leaks, Director -Nevada- OceinCoUritiConsumer Affairs StatiOffites Ms. Renee L.-Borstad, Director CN 2191, CountyAdMinistration Building Ms. Shari 18:Compton Burlington County Office of Room 203-2._ Commissioner of Consumer Affairs Consumer Affairs Toms River, -NJ 08754 Department of Commerce 49 RanCOcas Road (201) 929-2105 . State Mail Room Complex Mount Holly, N,-; 08060 Las Vegas, NV89158 (609) 265-5054 Me-Mary,Ann Maloney, Director (702) 486-4150 Passaic County Consumer Affairs Ms.-Patricia Tuck, Director County Administration Building .Mr. Ray Trease, Conaimer Services Officer Camden County Consumer Affairs 309 Pennsylvania Avenue Consumer Affairs Division - City Hall, Room 205 Paterson, NJ 07503- Department of Comtherce Camden, NJ 08101 (201)881- 4549,4499 201 Nye EuildingCapitol Complex (609) 757-8387 CariOn City, NV 86710 Ms. Ruth A. Holz (702) 885 -4340 Mr. Mark Diederich, Director Somerset County Consumer Affairs Cape May,County Consumer Affairs County Administration Building 'CountiOffice DN-310, Central Mail Room P.O. Box 3000 Mr. John Long, Investigator Cape May Colin House Somerville, NJ 08876 WashOe County District Attorney's Office Cape May, NJ 08210 (201) 231-7000, ext. 7400 P.O. Box 11130 (609) 465 -1076 Reno; NV 89520 Mr. William J. Ge;irke, Director (702) 328-3456 Mr. George S. Franks, Director Union County Ctinsumer Affairs Cumberland County 300 North Avenue East New_Hampshire Department of Weights P.O. Box 186 Antr Ignatius, Chief Measures and Consumer Protection Westfield, NJ 07091 Consumer Protection andAntitrust Division 788 East Commerce Street (201) 233-0502 Office-of Attorney General Bridgeton, NJ-08302 State House Annex (609)451-8000, ext. 369,370 Ms. Barbara McHenry, Director Co ncord;NH 03301 Warren Consumer Affairs (603) 2717.3641 Director Dumont Administration Building, Route 519 Essex County Consumer Services Belvidere), NJ 07823 New Jersey 900 Bloomfield Avenue (201) 475-b000 State Offices Verona, NJ 07044 Mr. James J. Barry, Jr., Director (201) 226-1571 Mr. Roger Quinlina, Director Division of Consumer Affairs Weehawken Consumer Affairs 1100 Raymond Boulevard, Room 504 Mr. Edward McGoldrick, Director 400 Park Avenue Newark, NJ 07102 Gloucester County Consumer Affairs Weehawken, NJ 07087 -(201) 648=4010 152 North BroaStreet (201),867-1715 Woodbury, NJ 08096 (609) 853-3349 City Offices Mr. Ed Leonard,'Uirector Mr. Joseph Kealy, Jr., Counsel Belleville Consumer Affairs Hudson County Consumer Affairs Municipal Building County Administration Building Belleville, NJ 07109 595 Newark Avenue (201) 450 -3399 Jersey City,,NJ 07306 (201) 795-6462; 6295

51 fSTATE,' deitnii,6ANto.cfre GOVERNMENV!IONSUMER PROTECTION OFFICES

"-Ms.'"Loirairie Sudia; Director Mr. John oardWell Director Mr. Michael B. Dukatman, Director BriCkCerisurrierAffairS .tersey City 6611SyMer Affah Secaucus Department of Consumer Affairs 5839 CitiNall 1203 Paterson Plank Road 401Charnhari Bridge Rtiad 283 drove Street' SeCaucus,'NJ-07094 "13i1c10.11)872:4 Jerriey;Itir.,Nd 07302 (201) 330-2019- 1291) 477t34300,'eitt- 403 1291) 17;`.'2153,1 CALA Officer Ms.-Rosetta Franke, Director Ms. AO Darigran, Director SumMit Consumer Affairs Cinnaminion pohetpdAffairs Kearny CorribrderAffairs 812 Springfield Avenue :MilniciPal Building 26 North-Midland Avende Summit, NJ 07901 1621 Riierteri Road Kiiamy; NJ 07032 (201) 273 -6474 anitainfrOri, NJ 08077 (201) 991 -9282 '(609) 829 -6000' Ms.-Helene Vaccaro, Director Me:Eili3en.W,olf, Director tednektibonsumer Affairs Ms. Thereda'Ward;=Director 'Livingston Coniumer Affairs 818 Teaneck Road :Clark Co-mu-Mgr Affairs Township Hall, Teaneck, NJ 07666 430 Weetfield*iiiirie 357 South Liiingston Avenue (201) 857-4810 Clerk, NJ MOO,- Livingston, NJ 07039 (20048-4600 (201) 952-2244- , Ms. Irma African°, Director Union City Consumer Affairs Mr WiltianiJ:Adelhetm, Director Ms: Genevieve Ross, Director 507 26th Street 'Clifien:Consorner Affairs Middlesek-Bereugh Consumer Affairs UnlonCity,-NJ 07087 ;900.Clifkin kien us' Middlesex, NJ 08846 (201) 330-3816 -Clition;:i4J. 07011, (291) 35f -8090 (201) 470 -5813 MS. Marian Cramer, Director M o-Patil Yates, Director Union TOWnship Consumer Affairs ..MS.-Adrienne,Eisner, Director Montclair Neighborhood 1976 MOMS Avenue DevelopMent Coiporation -Eist BrUpsificktOnstmerAffairs Union, NJ 07083 Jean Walling-Civic Center, P.O. Box 218 226 BlOornfieldAvenue (201) 688 -2800, eit. 16 Eat Bitininvick, NJ 0816 Montclair, NJ 07042 (201) 744 -9094- -1?01) 384 -6954 Mr. Charles A. Stem, Director Wayne ToWnship Consumer Affairs Ms: Molly ;Allen;Assistant Director Ms. Mddred Pastore, Director 475 Valley Road East Orange Community, Mountainside ConsUMar Affairs Wayne, NJ 07470 DevelopMept Corporation 1455 Coles Avenue (201) 694-1800, ext. 290, 292 490 Main Street Mountainside, NJ 07092 East Orirtge; NJ 0707 1201) 232-6600 (201)266 -5315 Mk Joseph Layton, Director Ms. Ina Friedman West New York Consumer Affairs Ms. Deberah Lies, Director New Milford Consumer Affairs 42860th Street --Edison COnitifngi Affairs Borough Nall Wi4t New York, NJ 07093 Municipal Building pa-o,River Road (201) 861 -7000, ext. 230 '100 Municipal Boulevard Nei/. Milford, NJ 07640 Edison, NJ 08817 (201) 262-6100 Ms..Mildred Recchia, Director (201) 278-0900,- ext. 234 West Orange Consumer Af:airs Ms. Mary Callanan, Director 66 Main Street Ms. Carmine Liotta,_Director Nutley Consumer Affairs West Orange, NJ 07052 -Eliiabeth Cdrisumer Affairs Public Safety Building (201) 325 -4121 Winfield Scott` Plaza 228 'Chestnut Street El Litabeth,, NJ 07201, Nutley, NJ 07110 Ms. Theresa Mimm, Director (201) 820-4183 (201) 284-4936 Willingboro Consumer Affairs Municipal Complex Mr. Frank Shain, Director jacob-Perzley, Director SeleM Road _Pettit 44, flAnsurrter-ProtectionRo.F1 Old Bridge. oWnship Consumer Affairs Willitilboro, NJ 08045 pips Main street 1 OldBridge-Plaii/ 004877-4206, ext. 220 Fort Lee,-NJ 07024 Old Bridge,- NJ 08857 (201) 592-3579 (201) 721 =5600, ext. 202 Ms. Evelyn Mackenzie, Director : Woodbridge Township Consumer Affairs Ms. Jeanne O'Brien, Director Ms. Jean Moriarty, Director Mitnicipal Building Parsippany Consumer Affairs freehold Tow' nship Consumer Affairs One Main Strget Municipal Building Schanck Roads and Stillwells Corner Road Woodbip4e, NJ 07095 1001:Parsippany Boulevard ,Freehold Township, NJ 07728 (201)634=4500; ext. 231 Parslopatri, NJ 07054 1201)431,7900' 12011263;4152 New Mexico Mr. Randy Childress, Director Ms. Donna Tkacz, Director Jirninez, Director ConsuMer and Economic Crime Division Glari,Rock Consumer Affairs Perth Amboy Consumer Affairs Office of Attorney General P.O. Drawer 1508 -366,Dunharn Place 44 Market Street Santa Fe, NM 87504 Glen FtoCk,,NJ 07452- PertfrA.mtioyiJ 08861 (505) 872 -6910 (201] 67043956' (201)526-0290, ext. 61 1 (800) 432-20701toll free In New Mexico) Ms.--Audrey Borg, Director k1s42,riecilla Pasties, Director ,.Hoboken Consumer Affairs Plainfield Community Vaihinglen Street Relations-and Social Services Hobiikeni NJ 07030 510 Watchtung Avenue ,(201) 42012038 plalnlield, NJ 07060 (201) 753-3519 58 STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Ms.-Carolyn A:Lair-its Ms. Jean Hall, Director offices Assistant Attorney General in Charge Putnam County, r: NcriaidM.,Kessel Sulfolk.Regional Office Department of Consumer Affairs Chairpersonand Director Office of Attorney:pi:Mere Two County Center

Neyiorli State,COnstimerProtection. Board :State Offied Building Carmel, NY 10512 99 0,64'11146n Avenue . Veterans Memorial Highway f914) 225-3641, ext. 275 Albany; Nyi221:0 -.Hauppauge, NY 11788 (518) 474 -8583. (516) 360,6196, Mr. James Farkas, Director Rockland County MsRaehael Kretser Mr. Lawrence Zimnierthan Office of Consumer Affairs AisiStant Attorney General Assistant in Charge County Office Building Bureaii of Consumer Frauds and Protection SyractiSe,Regional Office 18 New Hempstead Road Office of AttomeyGeneral Office of AttorneriGeneral, NewCity, NY 10956 'State 333East Waihington Street (914) 63875282 -'Albatfh:tly 12224 ,Syrecuse, NY 13202 (518)17475481 (3m) 428-4262 Mr. Dennis S. Abbey, Director Steuben County Department of Mr. Richard Kessel Ms.Anield-J: Carl Weights, Measures and Consumer Affairs -,Chairperson and Execirtive Director AesiStant Attoniey General in Charge 3 East Pulteney Square Newyork State Consumer Protection Board Utica Regional Office - Bath, NY .14810 250 Broadway, 17tb Floor Office of Attorney General (607) 776-9631 Heiv Nbrk,..NY 10007 207 Genesee Street ,(212) 587-4482, Utica, NY:13501 .Mr. Harold J. Withers, Commissioner 4315)793-2225 , Suffolk County Mr.'Petertieristocit Department of Coneumer Affairs AssietaaAttomey,penerai toe sty. offices Suffolk County Center Bureau of, onSu Fier Francis and Protection Mn Thomas M. Jablonowski Hauppauge, NY 11788 Office of Attorney General Coordinator of Consumer Affairs (516) 360-4618 120 13 itiadvthy. Broonie Couit? Nei; York, NY 10271 Bureau Of Cansuiner Services Mr. Jon Van Vlack, Director .(212) 341 -2300 Governmental Plaza, P.O. Box 1766 Ulster County Consumer Fraud Bureau littrigheinton,NY 13902 285 Wall Street Regional Office's (607) 772-2168 Kingston, NY 12401 Mr. JohniR, Maishall, Jr. (914) 339-5689,,eid 240 Assistant Attomey,General in Charge Mr..Roderick Quebral BinghamtonAegional Office' Assistant District Attorney Mr. Frank D. Castaldi, Jr., Chief 'Office of Attorney General Consumer Fraud Bureau Frauds Bureau .59761 Cairn Street. Erie County District Attorney's Office Westchester County District Attorney'sOffice Binghamton, NY 13905 25 DelaWare Avenue 111 Grove Street (607) 773-7877 Buffalo, NY14202 White Plains, NY 10601 (716) 855 -2424 (914) 285-3303 Mr. Rol B.Sullivan Assistant Attorney General in Charge Mr. James E. Picken, Cominissioner Mr. Kenneth W. Hale, Director Buffalo Regional Office Nassau County Office of Consumer Affairs Westchester County 'Office of AttorneY General 160 Old Country Road Department of Consumer Affairs 65 Court Street Mineola, NY 11501"-- Room 104, Michaelian Office Building Buffilo,.NY 14202 (516) 535 -2600 White Plains, NY 10601 (716) 847-7184 (914) 285-2155 Mr. Steven A. Irace, Chief Mr. Alan "KBurczak Nassau County.Cornmerciaf Frauds and City Offices Apsistini-Attorney General in Charge Environmental Investigation Bureau Mr. Edward M. Capaibo, Chairman PlattSburgh Regional Office 310 Old Country Road Babylon Consumer Protection Board -Garden City, NY 11530 IV11111 11Officp Arclax 70 ClintoriStree( (516) 535 =2164 281 Phelps Lane Plattiburgh, NY "12901 North Babylon, NY 11703 Mr.'Erik Dressler, Director (1518) 563-8012 (516) 422-7636- Onondaga County Office of Consumer Affairs Mr. Kent 1...'Marilon Town of Colonie Consumer Protection Board county Civic Center AssiStant AttOrniiy"Gmeral in Charge Memorial Town Hall 421Montgomery Street poUgtikeepsie Regional Office Newtonville, NY- 12128 Syricuse, NY 13202 Office of Attorney, General (518) 783-2790 (315) 4253479 235 Milln.`5treet . . oughkeepsie, NY 12601 MrJames Vanzotta, Diredtor Ms. Catherine G. Reilly, Director (914)48573640; Orange County CiaPartinont of Huntington Consumer Protection Board Weights,'Measures and Consumer Affairs 100 Main Street Mr. Eugene Welch 99 Main Street Huntington, NY 11743 AssistantAttOrnei General in Charge dOshen, NY 10924 (516) 351-3007 -Rochester Rigicinal Office (914J 294-5151,ex(,1762, 'Office of Attorney:General Ms. Gloria Davids, Ombudsman 144.E.Xchang0 Boulevard Mr. Francis O.- Phillips II; District Attorney Town of Islip 'ROchester, NY;'14614 Orange County DistridAttorney's 401 Main Street 1716)54677430' Office of Consumer Aff4irs Islip, NY 11751 county Govemmeiit Center (516) 224-5374 Goshen, NY .109.24 (914).294-5471 STATE; COUNTY, ANC.CITY GOVERNMENT CONSUMER'PROTEC1ION OFFICES

Mr.Stephen'Pedon0;Cominissioner 'Mi. Charlotte Cohen, Director County Offices Mt: Vernon Offiee'of COnsiimer'Affairs Syracuse ConsOiner AffeirsOffice Mr. Gary M. Rosen, Chief City Prosecutor 'City Hall' 422 City` 1, Akron Divison of Consumer Protection Mt. II:Mom:NY 16550. 233East Washington Street 206 Ocasek Government Building 4914166846000, End: 231 Syricuii, NY -13202 161 South High. Street (315) 473-3240 Akron, OH 44308 Mr. Miele -JApopte, dommissioner (216) 375-2730 Ne*YorkCity., Mr. Eugene Stevens, Director ,Department of dOnsumeir Affairs White, Plains Mr. Robert Smith, Director 8o Lafayette _Street " ' Departnient of Weights and Measures. Economic Crime Division NO* York; NY 10013, 279 HaMilten Avenue Franklin County R12577.;'.0111 Whibi Plains, NY10601 Office of Prosecuting Attorney (914)682-4459 (8 a.m. -12 noon) 369 South High Street 'Bronx Neighborhood Office Columbuit; OH 43215 NeWyork City. Mr. Ralph A. Capozzi,-Director (614)462-3248 :Department :Onsumer Affairs Yonkers Office of Consumer 19,32ArthUr Avenue' ProtectionTWeights and Measures -Mr. Jahn Shoop, County Prosecutor NY 10457' -201 Palisade 'Avenue Consumer Protection Division (212) 579=6766 NY10703 Lake County Office of PrOsecuting Attorney <(914) 964-3563,3564 Lake County COurt House Brooklyn tsielgtiborticiod Office Painesville, GH 44077 NeW York City. North Carolina (216) 357-2683 Department Of Consumer Affairs Mr. Jimes C. GUlick Mr. Robert' A. Skinner 1360 Fulton Street Special Deputy Attorney General Assistant Prosecuting Attorney -Brooklyn, NY-11206 Consumer Protection Section Montgomery County Fraud Section (718)636 =7092 of Attorney General County Courts Building Department of Justice Building 41 North Perry ,Director, P.O. Box 629 Dayton, OH 45402 -Harlem Neighborhood Office Raleigh, NC 27602 (513) 225-5757 NewYorleCity- (919) 733 -7741 DeParfment of Consumer Affairs Mr. John Plough, Prosecuting Attorney 227 East 116th Street North Dakota Portage County NeW York, NY 10029 -State Offices Office of Prosecuting Attorney (21?) 348.7.0600 Mr. Nicholas J. Spaeth 466 South Chestnut Street Office of Attorney General Ravenna, OH 44266 Ms.t.ucy,Coronel,- Director State Capitol Building (216) 296-4593 Queens Neighborhood Office Bismarck :ND 58505 New York City (701) 224=2210 .,; Mr. Lynn C. Slaby, Prosecuting Attorney Department of Consumer Affairs Summit County 120-55 Queens Boulevard, Room 301A Mr. Thomas Engelhardt, Director Office of Prosecuting Attorney Kew Gardens, N`(-11424' Consumer Fraud Division 53 East Center Street (7181261 -2922 Office of Attomey,General Akron, OH 44308 State Capitol Building (216) 379-2800 Ms. Johanna Kepley, Director Blimerck,'ND 58505 Staten Island Neighborhood Office ,,(701) 224 -3404 City Offices New York City `; (600) 472 -2600 (toll free in North Dakota) Mr. Steven Kurtz, Chief Departnionfof Consumer Affairs Cincinnati Office.of Consumer Protection Stater, Island BoroUgh Hall, Room 422 County Office Division of Human Services Staten island, NY 10301 Mr. Eliot Glassheim, Executive Director City Hall, Rtiom 126 (718) 390-5154 Quad County COmmunity Action Agency Cincinnati, OW45262 271/2 South Third Street (513) 352 -3971, Mr. Ennui Adams, Director Grand Forks, ND 58201 Ms, Yolanda M. Bell, Director ,OswegO,Office of .(701) 746- 5431-, =cc., of Consume; Affairs ,Consumer Affairs,.Weights and Measures 218 Cleveland Avenue, S.W. City Hall- Ohio 6th Floor, Boom 605B Ositego,,NY 13126, State Offices Canton, OH 44702 (315) 342-5600; ext. 66 Mr. RiOSheffield, Chief 216),489-3268 Consumer Frauds and Crimes Section Ms. Carol Cronin, Chairwoman Office of Attorney General Ms. Debra Gnann, Director -Ramapo Consumer Protection Board 30 East,BradStreet Clev,eland Office of Consumer Affairs Ramapo ToWn Hall State Office Tower, 15th Floor Wi'Lakeside 237 Roiit 59 Columbus; OH 43266 Cleveland, OH 44114 Suffern, NY-10901 (614) 466-8831,4.66,t. (216) 664-3200' (914) 357=5100, ext. 325 1(800) 282-0515 (toll free in Ohio) (614) 466-1393 (TDD) Mr. William A. Craig Mr.'Dante Massaroni, Administrative Officer Consumer Affairs Investigator Schenictidy,Bureau of Consuiner Protection Mr. William A: Spratley, Consumers Counsel Columbus Department of Human Services City Hall; Room 22 137 &tit State Street 50 West Gay Street jay,Street Columbus; OH 4'215 Colurnbus, pH 43215 Schenictatiy, NY 12305 (614) 466=9606 (ifoice/TDD (614) 222-7144 (518)382-5061 1 (800)282-9448 (toll free in Ohio) Mr. Anthony H. Julian, Director Youngstown Division of Consumer Affairs 26 South Phelps Street Youngstown, OH 44503 (216) 742-8884 STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES ,

Oklahoint. Ms:Caren-L. Marian' Puerto Rico ;State" Off! : Deputy Attorney General Mr. Pedro Ortiz Alvarez, Secretary .Ms.Jane Wheeler Bureau of Consumer Protection Department Consumer Affairs AseletantAltOiney General for Office, of Attorney General Minillas Station, P.O. Box 41059 Consumer Affairs'. - Manor Building; 4th Floor Santurce, PR 00940 -0ffideof AttoCriey General: 564 ForbereAvenue (809) 722-7555 ;112SteleCaOltol . Pittsburgh; PA 15219 Oldihorn1i, CitYi- OK-73105 (412) 565-5135 Mr. Hector Rivera Cruz, Secretary (405) 521i-s.921:.- Department of Justice, P.O. Box 192 Mr. J.P. McGowan, Deputy Attorney General Old San Juan, PR 00902 .Mr.:Riesoott H. Cowley, Administrator Essreatrof Consumer Protection (809) 721-2900 r.Yerioiiiirit of Coneumer Credit Office of AttOrney General. ( State Office Building, Room 358 B82 JIM Thorpe Rhode-Island 01tIcheMe City, OK 73105 100 Lackawanna Avenue State Offices (405) 521 =3653- Screnton;PA-18503 Ms. Lee Baker, Director (717) 963-4913 Consumer Protection Division ."OivitiOrr Department of Attorney General Mr.-Tiniothy,Wood; Attorney in Charge County Offices 72 Pine Street ,,Rhiancial,Fraud Settion- Mr. Sidney Elkin,Chainierson Prov1lence, RI 02903 Deriartnie-nt of Justice Beaver CodritY Alliance for (401) 277-2104 ,justics Building Consumer Protection Salem; OR 97310 AllenCrest Detention Center Mr. Edwin R Palumbo, Executive Director (503) 376 -4320 Western Avenue Rhode Island Consume& Council Beaver, PA15009 365 BroadwaY (412) 728-7267 _-PeOnsylkania Providence, RI 02909 State otfie.es-, (401) Z7-2764 Mr:DouglaiYauger, Director Mr. Robert Taylor, Director Bureau otConsumer Protection Chester County Bureau of Consumer South Carolina Protection, Weights and,Measures Office of Attorney General, State Offices Courthouse,-5th Floor, North Wing Strawberry- Square,14th Floor Mr. Ken Moore, Assistant Attorney General High and Maiket Street Hiirlsburg, 17120, Consumer Fraud and Antitrust Section Wait Chester, PA 19380 Office of Attorney General (71 78? (215) 431 -6150 1(800) 441-.2555 (toll free in Pennylsvanio) P.O. 3ox 11549 Mi. Margaret P. O'Donnell, Director Columbia, SC 29211 Mr. David %Tisch, Consumer Advocate Cumberland County (803) 734-3970 Office of Consumer Advocate- Utilities ,Bureau of Consumer Affairs Office of Attorney General. Courthouse Mr. Steve Hamm, Administrator StrawberiiSquAre,1416 Floor Carlisle, PA 17013 Department of Consumer Affairs Harrisburg, PA 17120 (717) 249-5802 P.O. Box 5757 .017) 783-5048 (utilities only) Columbia, SC 29250 Ms. Peggy Adams, Director/Chief Sealer (803) 734-9452 Mr. Michael Butler, Deputy Attorney General Bucks County, Bureau of Consumer 1 (800) 922-1594 Bureau of Consumer Protection Protection, Weights and Measures (toll free in South Carolina) Office of Attorney General' Courthouse Annex 27 North SeVenth Street Broad and Union Street Mr. W. Jefferson Bryson, Jr. Allentown, pA-18101 Doylestown, PA 18901 State Ombudsman (215) 821-6690 (215) 348-744? Office of ExecutiVe Policy and Program 1205 Pendleton Street, Room 412 Mr. Dani6113;Goodemote- Ms. Evelyn Yancoskie, Director Columbia,SC 29201 Deputy*Attorney General, Delaware County Office of (803) 734 -0457, 0467 Bureau of Consumer Protection Consumer Affairs, Weights and Measures Office of Attorney General Government Center Building South Dakota 919.tate_Streeti Room 203 Second and Olive'Streets Mr. Jeff Hallem,-Assistant Attorney General Eile;PA 16501 Media, PA 1906.1' Division of Corinumer Affairs -(814) 871-4371 (215) 8'31-4865 Office of Attorney General Anderson Building Mr. Thomas Ballaron, Attorney in Charge Ms. Mary M. Saylor, Director Pierre, SD 57501 Bureau of Consuthei:Protection Montgomery County (605) 773-4400 Office of Attorney Gmeral Consumer Mils Department Strawberry Square, 14th Floor County Courthorise Tennessee Hariliburg, PA 17120 -Norristaini, PA-19404 State Offices (717)787-7109 (215)'278-3565 -Mr. Perry A: Craft, Deputy Attorney General Antitrust and Consumer Protection Division City Offices Mi. John E. Kelly, Deputy Attorney General Office of Attorney General Mr. Jeremiah W. Cousins, Jr., Division Chief BUreau of Consumer Protedtion 450 James Robertson Parkway Action Center-Consumer Services Office of Attorney General Nashville, TN 37219 .121 City Hall 1009 State Once Building (615) 741-2672 Philadelphia, PA 19107 1400 West Spring Garden Street (215) 686-7595 'Philtide1phlaiyA19130 Ms. Elizabeth Owen, Director (215)560-2414 Mr. James Fitzpatrick, Chief Division of Consumer Affairs Department of Commerce and Insurance EconoMic,Cilmo Unit- Philadelphia District Attorney's Office 1808 West End Building, Suite 105 Nashville, TN 37219 1300'Chestnut Street Philadelphia, PA 19107 (615) 741-4737 (215) 875-6065 1 (8001342 -8385 (toll free in Tennessee)' ;STATE; COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

City Offices Ste* Offices Mr. Daniel R. Martin,Director Mr. Fred Albrecht, Coordinator MCfiClirdi Farrell Dallas Consumer Protection Division Northern Virginia Branch Aisisbint` Attorney General and Chief Health,and Human Services Department Office of Consumer Affairs Consiiiner Protecticin 320 East Jefferson BOulevard Departinent of Agriculture and :OffiCeOf AtiorneY-General Dallis, TX 75203 Consumer Services, cCapitoftetion; P.O. Box 12548 (214) 948-4400 100 North Washington Street; Suite 412 AkistWPC-78711- Falls Church, VA 22046 (512)404670' Mr: David Watson, Director 1703) 532 -1613 , Fort WorthOffice of ColisumerAffairs Mr. Stephen Gardner WeIghti and Measures County Offices AseiStant Attorney General 1800 University Drive, Room 208 Ms. Diane Jemmott, Section Supervisor Canscrinef Protection Division FortWorth,TX 76107- Arli-,gton County OfficeOf Attorney General (817) 8704570 Office of Citizen andrionsumer Affairs .Renaliiance Place; 7th FL,or -Utah 1400 North Courthouse Road, Room 111 714 Jeckson Street Arlington, VA 22201 State,Offices Dallas,TX-75202 (703) 558-2142 -(214)74243944 Ms: Dixie L Minson, Director DiVision of Consumer Protection Mr. Ron Mallard, Director Departnient of BUsin as Regulation Ms.Esther Chavez Fairfax County 160 East 300 Seutti;'RD::3ox 45802 Asiistent'Atterney General Department of Consumer Affairs Salt Lake CItY,-UT-8414S- ConSurnei Protection Division, 3959 Pender Drive ,(801) 530-6601 Office of AttorneY General Fairfax, VA 22030 4824 Alberta Street, Suite 160 -nu James L. Parker (703) 691-3214 KR Paso, TX 79905 Assistant Attoiney General for (9151533 -3484 Consumer Affairs Mr. Hubert King, Administrator Office of Attorney General Prinad William County. -Mr.-Richard Tomlinson 1p0,State Capitol Office of COnsumer Affairs Aiiiitant Attorney General -Salt Lake City, UT 84114 15960Cardinal Drive Consutrier Protection Division (801) 533-5319 W.:O'dbridge, VA 22191 ,Office of Attorrioy General (703) 335-7370 1061,Texas Aienue, Suite 700 Vermont Heuston,- TX-77002 State Offices City Offices (713) 223-5886 Ms, Denise Johnson Ms. Rose Boyd, Director Assistant Attorney General and Chief Alexandria Offibe of Citizens Assistance Ms. Maria Luisa Mercado Public protection Division City Hall Assistant Attorney General Office of Attorney General P.O. Box 178 Consumer Protection Division 09 State Street Alexandria, VA 22313 Office of Attorney General Montpelier, VT 05602 (703) 838 -4350 "806 Broadway, Suite 312 (802) 828 -3171 Lubbock, TX 79401 Mr. Martin D. Greenwell, Chief (806) 747 -5238- Mr. Trafford Brink, Director Norfolk Division of Consumer Protection Weights and Me4sures Division 804 City Hall Building Mr. LaMonte Freerks Department of Agriculture Norfolk, VA 23501 Assistant Attorney General 116 State Street (804) 441-2821 ConsurnerProtection Division Montpelier, VT 05602 Office of Attorney General (802) 828-2436 Ms. Delores Daniels 4309 North Tenth, Suite B Assistant to the City Manager McAllen; TX 78501 Virgin Islands Roanoke Consumer Protection Division (512)682-.4547 Mr. Kenneth E. Mapp, Director 364 Municipal Building Consumer Services,Administration 215 Church Avenue, S.W. Mr. Aaron Valenzuela Golden Rock Roanoke, VA 24011 4.sistantAttorney General Christiansted (703) 981-2583 'ConsumernerFroilictiOn Division erd. Donn Office of Attorney General (809) 774 -3130 Mr. J.N. McClanan 200 Main Plaza, Suite 400 Ccnsumer Protection Officer San Antonio, TX 78205 Virginia Virginia Beach (512) 225 -4191 State Offices Division of Consumer Protection Mr. Edward P. Nolde City Hall County Offices Assistant Attorney General Virginia Beach, VA 23456 Mr. Ted Steinke Division of Consumer Counsel (804) 427-8983 Aisistant District-Attorney and Chief. Office of Attorney General DallasCoUnty.Consumer Supreme Court Building Washington Fraud Division; Office'of District Attorney 101 North' Eighth Street State Offices 2720Steinmons Towers South Rlchmond,.VA 23219 Ms. Renee Olbricht, Investigator Millais, TX:75437 (804) 786,-2115 Consumer and Business 1214) 630-4300 Blakemore; Director Fair Practices Division Office of Consumer Affairs Officeof Attorney General ;Mr. Russel:Turbeville, Department of Agriculture and North 121 Capitol Way Assistant District Attorney and Chief Consumer Services. Olympia, WA 98501 ,Harris County Consumer Fraud Division Room 101, Washington Building (206) 753-6210 'Office of District Attorney. 1109, Bann 201`FannineSuite 200 Richmond;;VA 23219 .Houston, TX 7,70i2' (804) 786,-2042 1713) 221'1506 1 (800)5524963 (tei fre3 In Virginia) 56 62 STATE, COUNTY, AND CITY GOVERNMENT CONSUMER PROTECTION OFFICES

Mr. John'El. Wisconsin County Offices Assistant AttorueyGotieral and Chief State Offices Mr. Michael R. Younglove Consumer and Business. Mi. Donald Soberg, Administrator Criminal Investigator 'Fair PriOtices:Iiivision DiViSion of Trade and Consumer Protection Kenosha County District Attorney's Office Qffica of AttOrney,Generat. Department of AgrkuitUre 912 56th Street i366 Dexter Horton Building Trade and COnsumer Protection Kenosha, WI 53140 "Seettle;WA 98104:: 801:West Badger Road (414) 656-6480 1206)4647774* .P.O: Box 8911: 1(800) )SS1sT4636 (toll free in Washington) Madison, WI 53708 Mr. Rand L. Kruger, District Attorney (608) 26679836; Marathon County District Attorney's Office .Mr. Owen Clarke;Chief 1 (800)362-3020 (toll free in Wisconsin) Consumer Fraud Unit ConiuMer-and Busines?, .Marathon COUnty:Courthouse Fair FractioesDiVision' -Mr. Keviii:O'Coniux - Wausau, WI 54401 OfficelotAttonieyGenerai AesietintAttorneY General (715) 8477:1555 F,tiverside Acieritie Ociiiif.Co 4116E1 if. Protection Stiolcine,-WA 96201,-. 'bcipartment of Justice Ms. Cynthia BroWn (509)466-3123: -Pia. Boi 7856 Assistant District Attorney Madiaim,,W153707 :Milwaukee County District Attorney's Office Ma. Sally Sterling, Offibe Manager (608) 266,7102 ConsUmer Fraud Unit tonsUmerand Business. 1 (000)Sti2-8189 (tOlifree in Wisconsin) 821 West State Street, Rooin 412 Fair PriCtice Division. MIlWaUlcae,WI 53233 °Office of Attorney General Me: Margaret Quaid, Regional Supervisdr (414) 278-4792 949Market Street;ISuite 380 DiVision of Trade and Consbnier Protection - TaCianaWA 98402 Department of Agriculture Mr.,0Ohn Runde, District Attorney (206) 59342904 TrUde and COnsumer Protection Nitage COunty District Attorney's Office 927 Loring Street Consumer Fraud Unit County.Oces Altoona, WI 54720: Portage COunty,Coarthouse Me:'W,istie Anderson; Director (715) 839-3848 Stevens Point, W154481 Departthentofof Weights and Measures (715) 346 -1309 3200 Cedar Mr. Eugene E. Lindauer, Regional Supervisor Everett; WA 98201 Division ofTrade and Consumer Protection Mr. Eric M. Johnson WO 259-8800 Department of Agriculture, Consumer Fraud Investigator Trade and Corisunier Protection Radinci County Sheriffs Department Mr. C. Patrick Sainsbury 200 North Jefferson Street, Suite 146A 717 Wisconsin Avenue .Chief Deputy ProseOuting Attorney Green Bay.,-WI 54301 Racine; WI 53403 FraUd Division (414) 436 -4087 (414) 636-3125 516 3rd Avenue, Room E531 Seattle, WA 98104 'Mr. Patricia Suss:hil,'Regional Supervisor Wyoming .(206).583-4513 Division of Trade and Consumer Protection -Ms. Latire Beard, Assistant Attorney General Department of Agriculture Office of Attorney General Mr. Andrew J. Lofton, Director Trade and Consumer Protection 123 State Capitol Building Seattle Department of 10320 West Silver Spring Drive Cheyenne, WY-82002 Licenses and Consumer Affairs Milwaukee,.WI 53225 (307) 777-7841, 6280 102 Municipal Ruilding -(414)438-4844 Seattle, WA 98104 (208) 684-8484 Ms. Pamela Magee-Heilprin Asaistant Attorney General, West:Virginia Office of Consumer Protection State Offices Department of Justice MuThomas L. Hindes, Director Milwaukee State Office Building Consumer Protection Division 819 North 6th Street, Room 520 Office of Attorney General Milwaukee, WI 53203 812 QUarrier Street, 6th Floor (414) 227-4948 Chartaatok-ri. 25301' (304)348-8966 1 (SOO) 368-8808 (toll free in West Virginia)

Mr,.James R kardin, Director ,Weights and Measures Warranties/Guarantees ;Deph.iment of Labor 570 McCorkla Avenue, S.W. 1. Do not wait until the product fails or needs repair to find out what is St. Albans, WV 25177 covered In the warranty. Compare the terms and conditions of warranties (304) 727 -5781 (or guarantees) on products or services before,you buy. Look for the warranty that best satisfies your needs: City Office 2. Get allwarrantles in writing. Make_zure the warranty-explains all terms'and conditions. Ms. PolliDiller,Director 3. Consider: Chariciatori How long is the warranty and when does it start and end? Deparinient of Ccinsumer Protection What is covered? VVhichparts? What kinds, of probleins? _P.O. Box 2749, Will the warranty pay -100 percent of repair.cOsts? Pay for parts, but not Charleston, WV 25330. labor? Pay for shipping? Fay for a loaner? (334) 348 -8172 What do you have to,clo? And4hen? Are regular Inspections or maintenance required? Do you have to ship.lhe product out of state for repairs? Who cffers the warranty? Manufacturer or retailer? How reliable are they? 4. Keep sales receipts and warranties in asafe place. '57 Horne improvements 1. Compare costs by getting more than one estimate, each based on the same building:specifications, materials and time franie. 2. Before choosing a contractor, check with state, county, or local consumer protection agencies to seelf any complaints have been filed against the contractor. 3. Check.with your state, county, or city housing authority.to see if licensing and/or bonding are required of contractors in your area. If so, make sure your contractor is preperly,licensed;and bonded: 4. Bemire the,written-Contractincluiles the contractor's full name, address, phone number and professional license number (where required). The contract should also include a thorough description of the work to be done, the grade and quality;of materials to be used, the agreed upon starting and 'completion dates, the total cost,,Oayment schedule, warranty, how :debris will be.removedtand any other agreement information. Never sign a partially blank contract. 5. Most contractors have liability, and compensation insurance to protect the customer from a lawsuit-in the event of an accident..3sk to see a copy of the insurance certificate. 6.If the work requires a building permit, let the contractor apply for it in his name. That wayill,the work does not pass inspection, you are not finan- .Cially.mpiAniplule-ter-anY.boacscriion8 mut-must-be-mace. 7. When you sign a non-emergency_home improvement contract in your home and in the presence of a contractor (or contractor's representative), you usually have three business days in which to cancel the contract. You must be told about your cancellation rights and be-provided with cancellation forms. If you decide to,cancel, it is,recommended that notice of canbellation'be.sent by telegram or 'certified mail, return receipt requested. 8. For a large remodeling job thatinVolvesmany subContractors and a substantial.financial,commitmebt, you should protect yourself from Hens -against ybikhdrite:In the event the contractor does not pay subcontractors or suppliers, by adding a releaSe-of-lien clause to the contract or placing jour paYments in an escrow account suntillhe work is completed. 9.If you cannot pay.for a project without a loan, it's a good idea to add a clause to Our contract stating,it is valid only if financing is obtained. 10: ThoroughlyjnSpectlhe.contractoes work before making final paymentor signing a,completion certificate. State Agencies on Aging '70111111.1! The offices liSted in this section are responsible forinformation on services, programs, and opportunities for coordinating seiviees for older Afnericans. They paridethe aging.

Alabama ConneCticut Idaho Maine Mr. p0.04i D. TuCker .Ms. Mary Ellen KlInck Ms. Charlene W. Martindale Ms. Christine GianoscrAos Executive DireCtor .Commissioner Director Acting' Director CoMmiesion on Aging, 0,epartment-im Aging Idaho Office on Aging Buleau of Maine's Elderly 502 Washington Avenue 176Main Street, Statehouse, Rbom 114 Statehouse, Station .11 Montgomery, AL 36130 Hartitird, CT 06106 Boise, ID 83720 Augusta, ME 04333 (205) 26:I-,5743- (203;'566-3238 (208)334.4833 28912561 '5C,S Alaska, Delaware' Illinois Maryland 'Mi. Jon B:Wolfe Ms. Eleanor L. Cain Ms. Janet S. Otwell Ms. Rosalie S. Abrams 'Executive Director Director Directro Director Older Alaikans Commission Department of Health Department on Aging Office on Aging P, .O. Box Ci MS-0209 and Social Services 421 East Capitol Avenue 301 West Preston Street Juneau, AK 99811 Division 'of Aging Springlie*Le2701 10th Floor (907) 46573250 1901 Worth DuPont Highway (217) 785=2870 Baltimore, MD 21201 NeW Castie,PE,19720 1.(800) 2524956 (301),225-1100 Ametican-6amoa (302) 421-6791 (toll free in Illinois) 1(800) 338-0153 Mr. Sunultao T. Tupai (toll free in Maryland) Director District of Columbia Indiana (301) 4834555 DD) Territorial AdMinistration Ms. E. Veronica Pace Ms. Joyce A. Smidley an Aging. , Executive Director Director Massachusetts Government of D.C. Office on Aging Aging Division Mr. Paul J, 1.anzikos American Samoa 1424 K Street, N.W. Department of Secretary, Pago Pago, AO 96799 2nd Floor Human Services Executive 0.isoe of (written inquiries only)' Washington, DC 20005 P.O. Box 7083 Elder Affairs -(202)724-5623 Indianapolis, IN 46204 38 Chau* Street, 2nd Floor Arizona (317) 232-7020 Boston, MA .12111 Mr. Michael Slattery Florida (617) 727-7750 dtilthinistrator Ms. Margaret L. Dugpr Iowa 1(800) 882-2003 'Aging and Adult Administration Director Ms.-Betty Grandquist (toll free in Massachusetts) 14"3 West Washington; 950A Aging and Adult Services ExecutiVe Director 1 (800) 872-0168' Pisenix, AZ 85007 1321 Winewood Boulevard Department of Elder Affairs (toil free TDD in Massachusetts) (602) 255-4446 Room 323 914 Grand Avenue, Suite 236 Tallahassee, FL 32301 Des Moines, IA 50319 Michigan Arkansas (904) 488-2650 (515) 281 -5187 Ms. Olivia P. Maynard Mr. Herb' Sanderson Director Director Georgia Kansas Officia of Services to the Aging Office of Aging and Mr. Fred McGinnis Ms. Either A. Wolf P.O. Box 30026 Adult Services Director Secretary Lansing, MI 48909 Department of Office of Aging Department on Aging (517),373 -8230 Human services 878 Peachtree Street, N.E. 610 West 10th Street P.O. Box 1437 Suite 632 Topeka, KS'66612 Minnesota Little Rock, AR 72203 Atlanta, GA 30309 (913) 296-4986 Mr. Gerard Blodow (501) 371-2441 (404) 894-5333 Executive Secretary Kentucky Minnesota Board on Aging California Guam Ms. Prudence Moore 7th and Roberts Street Ms. Alice Gonzales Ms. Leticia Estaldon Director St. Paul, MN 55101 Director Director Division for Aging Services (612) 296-2544 Department of Aging Office of Aging Departinent for 1600 K Street Government of Guam Social Services Mississippi SacraMenta, CA 95814 P.O. Box 2816 275 East Main Street Mr. David K. Brown (916) 322-5290 Agana, GU 96910 6th Floor West Executive Director (918) 323-8913 (TDD) (written inquiries only) Frankfort, KY'40621 Council on Aging (502) 564-6930 301 West Pearl Street Colorado Hawaii Jackson, MS39201 Mr.WIlliain J. Hanna Ms. Jeanette Takamura Louisiana (601) 949-2013 Director 'Director Ms. Sandra Adams Aging and Adult Ekecutive Office on Aging Director, Missouri Services Division 335 Merchant Street Governor'sOffice of Mr. K. Gary Sherman Qepartinent of Social Services Boom 241 Elder Affairs Director 717 Seventeenth Street HonqIulu, HI 96813 P.O. Box 80374 Division of Aging 11th Floor (89)548-2593 Baton Rouge, LA 70898 P.O. Box 1337 Denver, -CO 80218 (504) 925-1700 Jefferson City, MO 65102 (303) 294-5912 (314) 751-3082 1(800) 392-0210 4 (toll free in Missouri)

f5 59 "J -STATE AGENCIES ON AGING

Montana , North Carolina Puerto Rico Vermont Mr...Robert Bartholomew Ms. Elaine'Stoops Mi. Maribel Torregrosa Mr. Joel Cook Supervisor Assistant Secretary -Executive Director Director AgingsSerVICes Bufeau Divisian of Aging Gericulturo Commission Office on Aging DePartmentof Family Services Department of GPO '11398 103 South Main Street P,0.116x 8005 Human Resources Santuice, PR 00910 Waterbury, VT 05676 Helene; MT 59604. 1985 Umstead Drive (written inquiries only) (802)241 =2400, -(406) 4445650 Raleigh, NC 27603 (919) 733 -3983 Rhode island Virgin islands .Nebriika Ms. Adelaide Luber Ms. Bernice Hall Ms.letiy Palmer North Dakota Director Acting Commistioner Director Mi. Larry Brewster Department of Elderly Affairs Commission on Aging Nebraska Department on Aging Administrator 79 Washington Streei 6F Habersights Mall State House Station 95044 Aging Services Providence, RI 02903 Charlotte Amalie Lincoln; NE 68509 'Department of Human Services (401) 277-2880 ( voice/TDD) St. Thomas, VI 00807 (402) 471-2306 State Capitol Building (written inquiries only) Bismarck, ND 58505 South Carolina Nevada, ,(7rt1),224-2310 Ms. Ruth 0. Seigle). Virginia Me.:Myla C. Florence Executive Director' Ks. Wilda M. Ferguson Administrator ()hie' Commission cin Aging ComMisSioner Division for Aging Services Ms. Joyce F. Chapple 915 Main Street Department for the Aging DepartMent of -Director Columbia, SC 29201 101 N. 14th St., 18th Floor Human Resources Ohio Department of Aging (803) 734-3203 Richmond, VA 23219 505 East'King Street, Room 101 50 West Broad Street,9th Floor (804) 225-2271 (voice/TDD) Carson City,-NV 89710 coluinbus, OH 43215 South Dakota (7J2) 885-4210 ( voice/TDD) (614)4667,5500 Mr. Mike Vogel Washington 1 (600)282-1206 AdminiStrator Mr. Charles Reed New Hampshire (toll free ine.)shio) Office of Adult Services Assistant Secretary Mr. RichardA.phevrefils (614) 466-6191 (TDD) and Aging Aging and Adult Services Director . 700'Governors Drive AdmirilStrition Division of Elderly and Oklahoma Plerivr,,SD 57301 OB-44A Adult Services Mr:Roy R. Keen (605) 773-3656 Olympia, WA 98504 5HazedDrive Programs Administrator (206).753-2502 Concord, NH 03301 ttpeclalUnit on Aging Tennessee (206) 753-4927 (TDD) (603) 271-2751 P.O. solc 25352 Ms. Emily Wiseman 1(800) 351-1888 Oklahoma City, OK 73125 Director West Virginia (toll free in New Hampshire) (405) 521-2281 Commission on Aging Ms. Susan M.Harman (405) 521-2327 (TDD) 706 Church Street Executive Director New Jersey Suite 201 Commission on Aging Ms. Ann Zahora Oregon Nashville, TN 37219 State Capitol Director Mr. Richard Ladd (615) 741-2056 Charleston, WV 25305 Division on Aging Administrator (304) 348-3317 Department of Senior Services Division Texas Community Affairs Department of Mr. 0. R (Bob) Bobbitt Wisconsin 363 West State Street Human Resources E4ecutive Director Ms. Donna McDowell CN 807 State of Oregon Texas Deportment on Aging Director Trenton, NJ 08625 313 Public,Service Building 130. Box 12786, Capitol Station Bureau on Aging (609) 292-4833 Salem, OR 97310 Austin, TX 78.711 P.O. Box 7851 (503) 37'174728 (volce/TDD) (512) 444-2727 (voice/TDD) Madison, WI 53707 New Mexico 1 (800) 2V2-3020 1(800) 252-9240 (608) 266-2536 Ms. '9phanfeFallCreek (toll free teice/TDD In Oregon) (toff freain Texas) (608) 266-8063 (TDD) Ofiector State Agency on Aging Pennsylvania Utah Wyoming 224 East Palace Avenue Ms. Linda M. Rhodes Mr. Bob Ward Mr. E. Scott Sessions 4th Floor Secretary Director Director Santa Fe, NM 87501 Department of Aging Division of Aging and Commission on Aging (505) 827-7640 (voice/TDD) 231 State Street Adult cervices Hathaway Building Harrisburg, PA 17101 P.O. Box 45500 Cheyenne, WY 82002 New York (717) 783 -1550 Salt Lake City, UT 84145 (307) 777-7986 Mr. Eugene:S. Callender (801) 508-3910 Director New York State Office for the Aging ,AgandyStilidIng ,r ESP Contracts Albany, NY 1. Never sign anything you do not fully understand. (518) 474-5731' If you can't understand the contract, have your own expert review it. 2. Never sign a contract if a promoter or retailer will not let you have another person review it first. 3. Be sure that all verbal promises are included in the written contract. 4. Never sign a contract that has blank spaces. Draw lines through them first. 5. Be sure to,keep a copy of any contract you sign.

66 State Banking Authorities

The officials listed' below regulate and supervise state tutions as well as answer general questions about banking chartered banks. Many of them handle or lifer problems and consumer Credit. and complaints 'concerning other types of financial inoti-

.Alabami District of Columbia Iowa Mississippi Mr. Zack Thonipson -Mr S,-tward D4rons Mr. William R. Bernau Ms. Jean S.,Pcirter Superintendent of Banks Acting birxintendent of Superintendent of Banking Commissioner 166 Commerce Street Banking and Financial 200 East Grand, Suite 300 Department of Banking and 3rd Floor Institutions Des Moines; IA 50309 Consumer Finance Montgomery,'AL 36130 1350 Pennsylvania Ave:, N.W. (515) 281-4014 P.O. Box 731 (205) 261-3452 Room 401 Jackson, MS 39205 Washington, DC 20004 Kansas (601) 359-1031 Alaska (202) 727-6365' Mr. Eugene T. Barrett, Jr. Mr.Villis F. Kirkpatrick State Bank Commissioner Missouri Director of Banking Florida 700 Jackson Street, Suite 300 Mr. Thomas B. Fitzsimmons and Securities Mr. Gerald Lewis Topeka, KS 66603 Commissioner of Finance Pouch D State Comptroller (913) 296-2266' P.O. Box 716 Juneau, AK 99811 State Capitol Building Jefferson City, MO 65102 (997) 465-2521 Tallahassee,-FL 32399 Kentucky (314) 751-3397 (904) 488-0370 Mr. Thomas B. Miller Arizona Commissioner of Montana Ms. Mary C. Short Georgia Banking and Securities Mr. Fred J. Flanders Superintendent of Banks Mr. Edward D. Dunn 911 Leawood Drive Commissioner of 3225 North Central, Suite 815 Commissioner of Frankfort, KY 40601 Financial Institutions Phoenix, AZ 85012 Banking and Finance (502) 564-3390 1424 Ninth Avenue (602) 255-4421 2990 Brandywine Road Helena, MT 59620 Suite 200 Louisiana (406) 444 -2091 Arkansas Atlanta, GA 30341 Mr. Fred C. Dent, Jr. Mr. Marlin D. Jackson (404) 393-7330 Commissioner of Nebraska Rank Commlisioner Financial Institutions Ms. Cynthia H. Milligan Tower Building Guam P.O. Box 94095 Director of Banking 323 Center Street, Suite 50t: Mr. Dave J. Santos Baton Rouge, LA 70804 and Finance Little Rock, AR 72201 Banking Commissioner (504) 925-4660 301 Centennial Mall, South (501) 371-1117 HO. Box 2796 Lincoln, NE 68509 Agana, GU 96910 Maine (402) 471-2171 California (written inquiries only) Mr..H. Donald DeMatteis Mr. Howard Gould Superintendent of Banking Nevada Superintendent of Banks Hawaii State House Station #36 Mr. L. Scott Walshaw 235 Montgomery Street Ms. Donna Tanoue Augusta, ME 04333 Commissioner of Suite 750 Bank Examiner (207) 289-3231 Finincial Institutions San Francisco, CA 94104 P.O. Box 541 406 East Second Street (415) 557-3535 Honolulu, HI 96809 Maryland Carsc n City, NV 89710 (808) 548-7505 Ms. Margie H. Muller (702) 885-4260 Colorado Batik Commissioner Mr. Richard B. Doby Idaho 34 Market Place New Hampshire State Bank Commissioner Mr. Belton J. Patty Baltimore, MD 21202 Mr. A. Roland Roberge Colorado DiVislon of Banking Director 301) 333-6262 Bank Commissioner First West Plaza, Suite 700 Department of Finance 45 South Main Street 303 West Colfax 700 West State Street 'Massachusetts Concord, NH 03301 Denver, CO 80204 2nd Floor Mr. Paul E: Buiman (603) 271-3561 (303) 866-3131 Boise, ID 83720 Commissioner of Banks (208) 334 -3319 100 Cambridge Street New Jersey Connecticut Boston, MA 02202 Ms.-Mary Little parell Mr. Howard B. Brown, Jr. 11111101S (617) 727-3120 Commissioner of Banking Banking Commissioner Mr. William C. Harris 36 West State Street 44 Capitol Avenue ComMissioner of Banks Michigan, 1Yenton, NJ 08625 Hartford, CT 06106 and Trust Companies Mr. Eugene W. Kuthy (609) 292-3420 (203) 566-4560 119 South Fifth Street Commissioner Room 400 Financial Institution§ Bureau New Mexico Delaware Springfield, IL 62701 P.O. Box 30224 Mr. James W. Stretz Mr. John E.,Malarkey (217) 785-2837 Lansing, MI 48909 Director State Bank Commissioner (517) 373-3460 Financial Institutions Division P.O. Box 1401 Indiana Bataan Meruorial Building Dover, DE 19903 Ms. Ruth D. Harrison Minnesota Room 137 (302) 736-4235 Director Mr. James G. Miller Santa Fe, NM 87503 Department of Deputy Commissioner (505) 827-7740 Financial Institutions of Commerce Indiana State Office Building 500 Metro Square Building New York Room 1024 5th Floor Ms. Jill M. Considine Indianapolis, !N 46204 41. Paul, MN 55101 Superintendent of Banks (317) 232-3955 (612) 296-2135 Two Rector Street New York, NY 10006 (212) 618-6642 STATE.BANIaNG AUTHORITIES

North Carolina Ted esiee V.irginislands Wisconsin Mr. T..Eirpharrf Mr. Dennis R. Phillips MirJulio A..Brady Mr. Richard E. Galecki Conimissionek Of Banks Commissioner of Lieutenant Governor Commissioner of Banking P.O.Box 29512 Financial institutions Chainban of the P.O. Box ,7576 Rafeigh;NC 2.:526 John Sevier Building SanklOg Board Madison, WI 53707 (919) 733 -3016 4th Floor Kongens Gardens #le (608) 266-1621 Nashville, TN 37216 P.O. Box 450 North Dakota (615) 741-2236 St.- Thomas, VI 00801 Wyoming Mr. Gary D. !Vanier (809) 774 -2991 Mr. Stanley P. Hunt COmmissionamf Banking Texas State Examiner and FinenCial Institutions' Mr. Kenneth W. Littlefield Virginia' HersChler Building, 4th Floor State Capitol, Reim 1301 Banking Commissioner Mr. SidneyA. Bailey Cheyenne, WY 82002 Bismarck; ND 58505 2601 North LaMar Commisalciner of (307) 777 -6600 (701) 224:72256 Austin,7,): 78705 Finanblal Institutions (512) 479-1200 P.O. Box 2-AE Ohio Richmond, VA 23205 Ms: Linda K: Page Utah. . (804) 786-3657 Superiniendebt of Banks Mr. George Sutton Two Nationwide Plaza Commissioner of Wallington Columbus, OH 43215 Financial institutions Mr. Tholtias H. Oldfield (614) 466 -2932 P.O. Box 89 SuPerviser of Banking Salt Lake City, UT 84110 General Administration Oklahoma (801) 5L0-6502 Building, Room 219 Mr.Robert Y..Ernple Olympia, WA 98504 Bank Commissioner Vermont (206) 753 -6520 MalCo Building Mr. Thomas P. Menson 4100 North ,Lincoln Boulevard Commissioner of West Virginia Ok lahoimiCity, OK 73105 Banking and insurance Mr. David F. Mudie (405) 521--2783 State Office Building Deputy Commissioner Montpelier, VT 05602 of Banking Oregon (802) 828-3301 State Office Building 3 Mr:CeCil R. Monroe Suite 311 Deputy priministritor, Charleston, WV 25305 pinanr 4itutions Division (304) 348-2294 280,COUrfb:.reet, N.E. Salem; OR 97310 (503) 378 -4140 Pennsylvania Ms. Sarah W. HargrOve Secretary of Banking 333 Market Street, 16th Floor Harrisburg, PA 17101 Credit Cards (717) 787-6991 1. Keep a list of your credit card numbers, expiration dates, and the phone number of each card issuer in a secure place. Puerto Rico 2. Credit card issuers offer a wide variety of terms (annual percentage rate, Ms. Angel L. Roses methods of calculating the balance subject to ire finance charge, Commissioner of Banking minimum monthly payments, and actual membership fees). When serec- P.O. Box S4515 ting a card, compare the terms offered by several can issuers to find the San Juan, PR 00905 card that best suits your needs. (809) 721-5242 3. Watch your card after giving it to a clerk. Take your curd back promptly after the,'ierk is)finished with it and,make sure its yourz. 4. Tear up",:...t:ca.tons when you take your credit card receipt. Void or de- Rhode island stroy any incorrect receipts. Ms. SuSan D. Hayes 5. New! sign a blank receipt. Draw.p line through al y blank spaces above Assistant Director the total when you sign receipts. Banking and Securities 6. Open credit card bills promptly and compare them with your receipts to 1t)0 North Main Street check for unauthorized charges and billing' errors. Providence,-RI 02903 7. Report promptly and in writing to the card issuer any questionable (401) 277 -2405 charges. Written inquiries should not be Included with your payment. Check the billing statement for the correct.address to send any written inquiries. The inquiry must be in writing to guarantee your rights. South Carolina 8. Never giveoutyour credit card number over the telephone unless you Mr. Robert C. Cleveland hr.ve initiated the call. _Commissioner of Banking 9. fever put your card number on a post card or on the outside ofan 1026 Sumter StreetbRoom 217 ewelope. Columbia, SC 29201 10. Sign new cards as soon as they arrhte. Cut up expired cards and dispose (803) 734-1050 of them promptly. Cut up and return unwanted cards to the issuer. 11. LeOre infrequently used cards in a secure Plebe. 12.If an,,of_your cred,icards are missing or stolen, report the lossas soon South Dakota as posture to yourcard issuers. Some companies have 24-hour service Mr. Richard A. DUncan and toll Iree numbers printed on their statements for this purpose. For Director of Banking your own protection, follow up your phone calls witi: a letter to each and Finance Issuer. The,letter should contain your card number, the date the card was State Capitol Building missing, and the date you called In the -loss. Pierre; SD 57501 13. I; you report the loss before a credit card is used, the issuer cannot hold (605) 773 -2236 you responsible for any subsequent unauthorized charges, If a thief uses your card before you, report it missing, the most you will owe for unauthorized charges on each card is $50. 62 es State Insurance Regulators

Each state' flee its own laws'and regulatiorisloVerning all that can be helpful when comparing insurance. companies types of insurance. The officials listed below are responsible prior to making a purchase. for enfOrciii0heee ;aws,-as asprovidingconsumerswith Before contacting the state regulator, keep in mind that inforniatiort helPfUl-in:making'wise-iniurance buying.deci-company decisions, such as claim denials. should first be sions. Mairty loOalibraries-also tfaVe a wealth 01 information appealed within the company.

Alabama Delaware Indiana Michigen Mr.;lotin &Green() ,Mr. David W. Levinson `Mr. Harry E. Eakin Mr. Herman W. Coleman Insurance CrnimisSioner Insurance Commissioner Pommissioner of Insurance Commissioner of Insurance -135 South Union Street #181 841 Silver Lake 3oulevard 611 West Washington Street Insurance Bureau Mcintgarairy,,AL 36130 Dover, DE 19901 Suite 300 P.O. Box 30220 (205) 269-3550"" -(302)736=4251 Indianapolis, IN 46204 Lansing, MI 48909 (317) 232-2386 (517) 373-9273 Alaska District of Columbia Mr. John L. George Ms..Margurite C. Stokes Iowa Minnesota Director of insurance Superintendent of Insurance Mr. William D. Hager Mr. MiChael A. HMO P.O. Box D 614 H Street; N.W. Insurance Commissioner Commissioner of Commerce Juneau, AK 99811 North Potomac Building Lucas State Office Building 500 Metro Square Building (907) 465 -2515 Suite 516 6th'Floor 5th Floor Washington, DC 20001 Des Moines, IA 50319 St. Paul, MN 55101 AmeilcarfSamoa '(202) 727-7419 (515) 281-5705 (612) 29675907 Mr. Afa Roberts insurance Comnirssioner Florida Kansas Mississippi Office of the GOVernor Mr13111Gunter Mr. Fletcher Bell Mr. George Dale Pago Pugo;AQ 96797 Insurande CoMmissioner Commissioner of Insurance Commissioner of Insurance 011 (684) 633-4116 Plaza Level EleVen 420 SW. 9th Street 1804 Walter Sillers Building Talli4hassee, FL 32399 Topeka, KS 66612 P.O. Box 79 Arliona (904) 488-3440 (913) 296-7801 Jackson, MS 39205 Mr. S. David Childers (601) 359-3569 Director of Insurance Georgie Kentucky 801 E. JefferSon, 2nd Floor Mr. Warren'D. Evans Mr. Gil McCarty Missouri' Phoenix, AR 85034 Insurance C0innilisior- insurance Commissioner Mr..LewiS R. Crist (602) 255-5400 2 Martin L. King, Jr. D"ve 229 West Main Street' Director of Insurance (602) 255-4367 Atlanta, GA 30334 P.O. Bo: 517 301 West High Street (consunier affairs) (404) 656-2056 Frankfort, KY 40602 Room 630 (502) 564-3630 P.O. Box 690 Arkansas Guam Jefferson City, MO 65102 Mr. Robert M. Eubanks III Mr. Carr Bettis Louisiana (314) 751-2451 Insurance Commissioner Acting Insurance Mr. Sherman A. Bernard 400 University Tower Building Commissioner Commicsioner of Insurance Montana Little Rock, AR 72204 P.O. Box 2796 P.O. Box 44214 Ms. Andy Bennett (501) 371 -1325 Agana, GU 96910 Baton Rouge, LA 70804 Commissioner of Insurance 011 (671) 4771040 (504) 342-5328 126 North Sanders California Room 270 Ms. Roxani Gillespie , Hawaii Maine P.O. Box 4009 Chmmissioner of Insurance Ms. Robin Campaniano Mr. Everard B. Stevens 'Helena, MT 59601 100 Van Ness Avenue Insurance Commissioner Acting insurance (406) 444-2040 San Francisco, CA 94102 P.O. Box 3614 Commissioner (415)557-3245 (San Francisco) Honolulu, HI 96811 State Office Building Nebraska 13)736-2:333-904551-0.os Angeles) (808) 548-5450 State House, Station 34 Mr. William H. McCartney 12(80) 2 Augusta, ME 04333 Director of Insurance (toil free in California Idaho (207) 289-3101 391 Centennial Mall South complaints), Mr. Anthony Fagiano P.O. Box 94699 Acting Director of Insurance Maryland LinColn, NE 68509 ,Colorado 700 West State Street Mr. Edward J. Muhl (402) 471-2201 'Mr. John Kezer Boise, ID 83720 Insurance Commissioner Commissioner of insurance (208) 334-2250 50i St. Paul Place Nevada 303,West Colfax Avenue 7th Floor South Mr:David A. Gatas 5th Floor Illinois Baltimore, MD 21202 Commissioner of Insuran(3 Denver, CO 80204 Mr. John E. Washburn (301) 333-2520 Nye Building (3CP) 668r3201' Diredtor of Insurance 201 South Fall Street- 320 West Washington Street Massachusetts Cartmn City, NV 89701 Connecticut 4th Floor Mr. Peter Hiam (702) 885-4270 Mr.=Peter W. Gillies Springfield, IL 62767 Commissioner of Insurance Insurance CoMmlisioner (217) 782-4515 100 Cambridge Street New Hampshire 165 Capitol' venue Boston, MA 02202 Mr. Louis E. Bergeron State'Offlo'atiilding (617) 727-3333 Iniurance Commissioner RooM 425 169 Manchester Street Hartford; CT 80106 Coword, NH 03301 (203) 566 -5275 (603) zn -2261

8,9 63 STATE INSURANCE REGULATORS

:OklahoMa South Dakota Virgin Islands Mr, Kenneth D.Werin Mr. Gerald Grinfei Ms. Mary Jane Cleary Mr Derek M. Hodge -COMiniesioner histiranbe Commissioner Director of lnsurande COMmissioner of Insurance Deriarinieritsif Insurance. 'FO:Box.53408 Insurance Building Kongens Garde 18 CN325!:-201' Eait 'State Street ,Oklihoma Cltif,-OK 73152 910 East Sioux Avenue SI,Thomas, VI 00801 Trentert;'NJ.08625' (405) 521,2828 Pierre, SD 57501 (809)774-2991 (609) 292=5363, (605) 773 -3563 Oregon Virginia New Mexico Mr. Theodore R. Kulongoski Tennessee Mr. Steven T. Foster Mr.:Vicente B. Jasso insurance Commissioner -Ms. Elaine A. McReynolds Commissioner of Insurance Stiperintendent of Insurance 21 Labor and Insurance Building Commissionerof Insurance '700 Jefferson Building PERKBnilding, ROO 428 Salem; OR 97310 1808 West End Aver'ue P.O. Box 1157 -P.O. Drawer '1269 (503) 378=4271 14th Floor Richmond, VA 23209 Santa Fe,-NIA 87504 - Nashville, TN 37219 (804) 786 -3741 (505)'8274500 Pennsylvania (05) 741-2241 Ms: Constance p,Foster Washington New York Insurance Commissioner Texas Mr. Richard G. Marquardt -Wt. 'Janie:: P. Corcoran Straiterry Square Mr. Ray Marek Insurance Commissioner Superintendent of Insurance 13th Floor Manager of Business Practices Insurance Building AQ21 160 Weit Broadway Harrisburg, PA 17120 and Enforcement Olyinpla, WA-98504 NeW `fork; NY 10013 (717)787-5173 State Board of Insurance (206) 753=7301 (212) 802!.0429. 1110 San Jacinto Boulevard Puerto Pic0 Austiri,X 78701 Weit Virginia North .Carolina Mr: Juan Anteitio"Garcia (512)463,6501 Mr. Fred E. Wright Mr. James E.-Long Commissioner of Insurance 1 (800)252 -3439 Insurance Corn miesioner Ciksiiiiioner of Insurance Fernandez Juncos Station (toll free in Thies) 2100 yVaihirigton Street; East 'Dobbs Building P.O. Box 8330 (claim complair.ts only Charleston,,WV25305 P.O. Bdir 26387 'Santurce, PR 00910 (304)348-3394 -Ralelgt4.NC 27611 (809) 722-8686 Utah (919) 733-7343- Mr. Harold C. Yancey Wisconsin Rhode Island Commissiener of Insurance Mr. Robert D. Haase North Dakota Mr. Mark A. Pfeiffer P.O. Box 45803 Commissioner of Insurance Mr: Earl R.'Pomeroy Insurance Commissioner Salt Lek° City, UT 84145 P.O. Box 7873 Cominissioner of Insurande 100 North Main Street (801) 530-6400 Madison, WI 53707 Capitol Building, 5th Floor PrevIdence, RI 02903 (608) 268-0102 Bismarck, ND 58505 (401) 277 =2246 Vermdiit (701) 224-2440 Ms. Gretchen Babcock Wyoming South Carolina Commissioner of Irsurance Mr. Gordon W. Taylor Ohio- Mr. John G. Richards V State C;f:e Buildii,g Commissioner of Insurance Mr. George Fabe Chief Insurance Commissioner Montpelier, VT 05602 Herschler Building Director of Insurance 1612 Marion Street (802) 828-3301 122 West 25th Street 2100 Stella Court P.O. Box100105, Cheyenne, WY 82002 Columbus, OH 43266 Columbia, SC 29202 (307) 777 -7401 (614) 481-5735 (803) 737-8117

Mail Order

1. Be suspicious of exaggerated product claims or very low prices, and read product descriptions very carefullysometimes pictures of products are misleading. 2. It you have any doubts about the company, check with the U.S. Postal Service, your state or local consumer protection agency or Better Business Bureau before ordering. 3. Look for thelirm's return policy. If it is-not stated, ask before you order. For example, doss the company pay charges for shipping and return? 4. Complete the `orderform as directed.,if you leave out information (such as full address or item details), your order maybe delayed or canceled. 5. Ke6p a complete record of your. order; including the company's name, address and telephone number, the price of the items ordered, any handling or other charges, the date you mailed (or telephoned) in thetider, and your method °of payment.Keep.copies of canceled checks and/or statements. 6.If you order by mail, your4order should be shipped within 30 days after the company receives your complete order, unless another period is agreed upon-when placing the order or stated in an advertisement. If your order is delayed, a notice of,delay should be sent to you within the promised shipping period along with an option to cancel the order. 7. Whenever your order involves a large antunt of money, always check the company-and its reputation before but An, State Utility Commissions 11111. State 'utility .6Orriniiisionsegulate consumer service and Some states have offices which investigate consumer utility rateSifor;gae,- electricity, andvariety Of intrastate Services. complaints, represent consumers who file formal complaints These inclUO moving hOsehold goods,Itelephohe services, with state utility commissions, investigate utility service where and in sornistateaWaterand transportation. Interstate rates warranted, antl'represent the interests of consumers in rate fth. theie dkilities_and services are regulated: by the Federalproceedings at state utility commissions. To find out if your goVerrireent:Maniuti*'CoMiniisiena handle complaints, and state ties such an office, check the listing below. will sometimes investigations if numerous conipiaintS are received on a liaitiCular. utility matter

AlabaMa, Connecticut Idaho Maine Mi. dames Sullivan Mr. John T. Downey Mr. Perry Swisher Chairman President- Chairperson President Maine Public Utilities Alabama Public Serviee Connecticut Department of Idaho Public Utilities Commission COMmission :Public Utility Centra- Commissioil State House Station 18 -P.O. Box 991 1 Central Park Plaza State House Augusta, ME 04333 Mantgoinery;AL-361-30 New Britain, CT 06051 Boise, ID 83/20' (207) 289 -3831 14.5) 26i .520-f (203) 827-1553, vos) 334-3912 1 (800)382-8052 1 (800) 382-4586 MarFland (toll free IhAlaska) (toll free in Connecticut) Illinois Mr.. Frank 0. Heintz Ms. Mary B. Bushnell Chairman Chairman Alaska: Delaware Maryland Public Service Illinois Commerce Commission :Ms. Carolyn Guess Ms. Nancy M. Nailing Commission 527 East Capitol Manua .Acting Chairman Chairman 231 Last Baltimore Street AlaskaPubfic Utilities Delaware Public SerVice P.O. Boi 19280 .Springfield, IL 62794 Baltimore, MD,21202 Comn scion Commissiow (217) 782 -7295 (301) 333 -6000 420 L Street: ,-Suite 100 1560 tooth DuPont Highway (217)182-7434 (TDD) '1 (800) 492 -0474 Anchorage, AK 99501 Dover, DE 19901 (toll free in Maryland) (907) 276 -6222 (302) 736-4247 Indiana 1 (800) 345-6934 1 (800) 282-8574 Mr. Leslie Duvall (toll free TDD in Maryland) Arizona (toil free in Delawara) Chairman Ms. Marcia G. Weeks Indiana Utility Regulatory Massachusetts Chairman District of Columbia Commission Mr. Paul F. Levy -Arizona Corporation Ms. Patricia M. Worthy 913 State Office Building Chairman COmmisSion Chairperson Indianapolis, 114'1E204 Massachusetts Department 1200 West Washington Street District of Columbia Public (317) 232 -2701 of Public Utilities Phoenix; AZ 85007 Service Comm- on 100 Cambridge Street (602) 255 -4143 450 Fifth Street, N.W. Iowa Boston, MA 02202 (602) 255-2105 (TDD) Washington, DC 20001 Mr. Andrew Varley (617) 727-3500 (202) 626-5110 Chairman Arkansas Iowa State Utilities Board_ Michigan Robert E. Johnston, Ph.D. Florida State Capitol Mr. William E. Long Chairman Ms. Xatie Nichols Des Moines, IA 50319 Chairperson ArkansaPuhlio Service Chairman (515) 281-5979 Michigan Public Service CoMmiasion Florida Public Service Commission 1000 carder Street Commission Kansas 6545 Mercantile Way Mr. Keith R. Henley Little Rock,AR 72202 101 East Gaines Street P.O. Box 30221 Chairman. ,(501) 371 -1453 Tallahassee, FL 32301 Lansing, MI 48909 1(800) 482-1164 (904) 488 -2445 Kansas State Corporation Commission (517)334-6445 (toll free in Arkansas) 1 (800) 342-3552 State Oftfce Building / (800)292-9555 (toll free in Florida) Topeka, KS 66612 (toll free in Michigan) California (913) 298 -3324 1 (800) 443-8926 Mr. Sta.iley W. Hulett Georcia (toll free TDD in Michigan) President Mr. Robert C. Pafford Kentucky California Public Utilities Chairman Mr. Richard D. Heman, Jr. Minnesota Commission Georgia Public Service, Chairman Ms. Barbara Beerhalter 505 Van Ness Avenue Commission Kentucky Public Service Chair Room 5207 244 Washington Street, S.W. Commission Minnesota Public Utilities San Franclsco,CA94102 Atlanta, GA 30334 730 Schenkel Lane Commission (415; 557-3702. (404) 656-4558 P.O. Box 615 780 American Center Building (,415) 557-0798 (TDD) 1 (800) 282-5813 Frankfort, KY 40602 160 East Kellogg Boulevard (toll free in Georgia)" (502) 564-7071 St. Paul, MN 55101 Colomdo (612) 296-7124 Mr. Arnold H. Cook Hawaii Louisiana 1 (800) 652-9747 Chairman Mr. Hideto Kano Mr. John F. Sahwegmann (toll free in Minnesota) Colorado Public Utilities Chairinan - Chairman (612) 297-1200 (TDD) Commission. Hawaii Public Utilities Louisiana Publia Service 1580 Logan Street Commission Commission Logan Tower -Office Level 2 465 South King,Street, 1st FloorOne American Place Delver CO 80203 Honolulu, HI 96813 Suite 1630 (303) 866-3197 (808) 548-3990 Baton Rouge, LA 70825 (504) 838-5250 1 (800)228-9388 (toll free in Louisiana) 65 71 4 STATE UTILITY- COMMISSIONS',

,Mlistasip01. NeW Mexico Pennsylvania Vermont 'Pvit Nielsen Cochran Mr. Joseph E. Samora, Jr. Mr. William Shane 'Ms. V. Louise V. McCarren Chalrian Chairman ChairMan: Chairman MiiiiiSIPP) Public Service New Mexico Public Service PennsylVania Public Utility Vermont Public Service Board CoMmisskin Commissidn Commission 120 State Street ROYBoii1174. P.0.13ox 2205- P.O. Bdx 3265 State Office Building MS 39215 Saida Fe, NM 87504 Harrisburg; PA 17120 Montpelier, VT 05602 (601) 961-5400 (505) 8277..6940 (717) 783 -1740 (802) 828-2319 1(800)622622-4496 -4496 Missouri New york Puerto Rico (toil free in VerMont) Mr. William D: Steinmeier Mr.-PelerA: Bradford Mr:Angel M. Almodovar Chairman Chairman Chairman Virgin Islands 'Missouri_ Public Service' WSWYork Public Service Puerto Rico,Public Service Mr. Alphonse Adams CoMmisSiOn Commission CommiSeion Chairman P.O.,Box 360 3 Empire State Plaza Call Box CP 'Virgin Islands PubliC ServiCes JefferemiCity, MO 65102 Albany, NY12223 Hato Rey, PR 00919 Commiision (314)751,3234' (518) 474-7080 (809) 751=5050' Charlotte Amalie 1. (800) 192-4211 1 (800) 342-3377 (toll free in P.O. Box 40 (toll free in Missouri) -New .YorkcamPlaints) -niiode Island St. Thomas, .V100801 1(800) 342=3955 (toll free in Mr:Edward F.-Burke (809) 776 -1291 Montana New.York=.ernergency service .ChairMan MrClyde Jarvis cutoff 7:30 arii.,7:30 p.m. Rhode Island Pablic UfilitiOs Virginia Chairman Monday-Friday). CommisSion Ms. Elizabeth B. Lacy Montana Public Service 100 Orange Street Chairman ComMission North Carolina Providence, RI 02903 Virginia State Corporation 2701 Prospect Avenue Mr. Robert a Wells -(401) 27=3500 -Commission Helena,- MT 59e320 Chairman. RO. Bex 1197 (406)444 -6150 North Carolina Utilities Commission South Carolina Richmond, VA 23209 Mr:Cecil Sowers Nebraska P.O. Box 29510 (804) 786 -3608 Chairman Mr. Eric Rasma6iin Raleigh', NC 27626 "Chairman (919) 733 -4249 South Carolina Public Service Washington -Nebraska Public Service ComMitsion Ms. Sharon Nelson tomMission -North Dakota P.O. Drawer11649- Chairman 301 Centennial Mall South Mr. Dale V. Sandstrom Colunibia, SC 29211 Washington Utilities and P.C. Box 94927 President (803) 737=5100 Transportation Commission Lincoln NE 68509 North Dakota Public Service 1300 Evergreen Park Dr. South (402) 47 r -3101 Commission SciutliDakota Olympia, WA 98504 State Capitol Building Mc Dennis Eisnach (206) 753-6423 Nevada Sisnlaick, ND 58505 Chairman 1 (800 562-6150 Mr. Scott M. Craigie (701) 224-2400 South Dakota Public Utilities (toll free in Washington) Chairman 1 (800) 932 -2400 500,East CiPitol Avenue Nevadi Public Service, (toll free in North Dakota) Pierre, SD 57501 West Virginia Commission (6051773-3201 Mr. Michael D. Greer 505 East Kind Street Ohio Chairman Carson City, NV 89710 Mr. Thomas V. Chema Tennessee West Virginia Public Service (702) 885-4180 Chairman Mr. Frank D. Cochran Commission Ohio Public Utilities Chairman P.C. Box 812 New Hanipshire Commission Tennessee PubliC Servico Charleston, W_ V 25323 Mr. Vincent J. lacopino 180 East Broad Street Commissi.. (304) 340-037 Chairman Columbus, OH 43215 460 James kobertson Parkway 1 (800) 144-5113 Neu Hampshire Public Utilities (614)466-3016 Nashville, TN 37219 (toll free In West Virginia) Commission (614) 466-8180 (TDD) (615) 741-2904 8 Old SunCOok Road 1 (800) 342-8359 Wisconsin Building No.1 Oklahoma . (toll free in Tennessee) Mr. Charles H. Thompson Concord; 4H 03301 Mr. James a-Townsend Chairman (603) 271-2431 Chafrinan Texas Wisconsin Public Service 1 (800852-3793 Oklahoma Corporation Mr. Dennis Thomas Commission (toll free in New Hampshire) Commission Chairman 4802 Sheboygan Avenue Jim Thorpe Office Building Texas Public Utility P.O. Box 7854 Weer jwiley Oklahoma CI% 'OK 73105 Commission Madison, WI 53707 MrZBarbara A. Curran (405) 521=-2284 7800 Shoal.Creek Boulevard (608) 266-2001 President Suite 400N ,New_Jeriey Board of Oregon Abstln, TX 78757 Wyoming kPubic Utilities Mr. Charles Davis (512) 458 -0100 Mr. John R. Smyth ',Two Gateway Center Chairman Chairman Newark, NJ 07102 Oregon Public Utility Utah Wyoming Public Service .(201) 648_72026 ComMission Mr. Brim T. Stewart Commission 1.(000) 624=0241 3130 Labor and Industries Chairman 122 West 25th ,(toll free In New Jersey) Blinding Utah Public Service Cheyenne, WV 82002 Salim, OR 97310 Commission (307)777-7427 (5_99) 378 -6666 160 Eait 300 South 1 (800)522-2404 Salt LACCIty, UT 84111 (toll'free in Oregon) (801) 530-6716 72 66 (;)

State Vocational and Rehabilitation Agencies

State vocational and agencies are responsible Placement. Orientation and mobility servicesfor the sight foi:ceerdinatirig and providing employment and job Werral impaired as well as speech and hearing therapy for the services for eligible handicapped individuals.' I ncluded ittpong hearing impaired are also available. tilese,services are counseling, evaluation, training, ancriab

Alabama, Connecticut Georgia tvis:LamondH:Lucas Thomas Connors, Ph.D. Mr. Thomas R. Gaines Ditegtor Bureab_Chief Director Rehabilitation and Crippled Children Client Services Division of Rehabilitation Services Service State Department of Education Department of Human Services P.O: Bok 11586 DiviiiOn of Rehabilitation Services 878 Peachtree Street, N.E. MOritgomery, AL 36111 600 Asylum Avenue Room 706 ,(205)281:-8780 HartforkCT 06105 Atlanta, GA 30309 (203) 566g153 .1AtIA%wry.- OnA snot00.711 v Alaika 'Mr.--Michael C. Morgan Mr. William Patton, ACSW Guam Director 4. birector Ms. Rosa Sales DiviSion of VoCational Rehabilitation Board of Education and Services Director Yok F, M.S. 0581 for the Blind Department of Vocational Rehabilitation Juritiati,--AK 99811 170 Ridge Road Government of Guam (937) 465 -2814 Wethersfield, Cr 06109 P.O. Box 2113 (203) 566 -5800 Agana, GU 96910 .AMerkanSamea (011) (671) 646-9468 Mr. John-S. 3atiks Delaware :DtreCtor - Mr. Tony Sokolowski Hawaii Vocational Rehabilitation Director. Mi. Toshio Nishioka Department of Manpower Resources Division of.Vocatioital Rehabilitation Administrator Arneriterf Samoa Government Delaware Elwyn Institutes Division of Vocational Rehabilitation and PO: Box- 3492 dth Floor Services fo: the Blind -pago Pogo, AQ 96799 321-East 11th Street Departnient of Social Services (011) (684) 633 =4803 Wilmington, DE 19861 P.O. Box 339 (302) 571-2851 Honolulu, HI 96809 Ariiona (808) 548-4769 Mr..James B. Griffith Mr. Robert Snyder Adminisiratoi Director Idaho R Shabilitation Service,; Administration Division for the Visually Impaired Mr. George Pelletier 1300 West Washingter Street Department of Health and Social Services Administrator Phoenix, AZ 85007 305 West 8th Street Division of Vocational Raimbilitation (602) 255-3332 Wilmington, DE 1980. Len B. Jo :dan Building (302) 571-3570 Room 150 Arkansas 650 West State, Mr.- Russell Baxter District of Columbia 3oise, ID 83720 Commissioner -Ms.Katherine Wi "iams (208/334-3390 Rehabilitation Services Division Acting Administrator Department of Human Services D.C. Rehabilitation Services Mr. Howard H. Barton, Jr. P.O. Box 3781 Administration Administrator Little Rock, AR 72203 Department of Human Services Idaho Commission for the Blind (501371-2571 605 G Street N.W., Room 1111 341 West Washington Washington, DC 20001 Boise, ID 83702 Mr. James C. Hudson (202) 727 -3227 (208) 334-3220 Confini.Saioner (202) 727-3981 (TDD) Division of Services for the Blind Illinois , Department of Human Services' Florida Ms. Susan S. Suter P.O. Box 3237 Calvin Melton, Ph.D. Director Little Rock, AR 72203 Director Illinois Department of Rehabilitation (501) 371-2587 Division of Vocational Rehabilitation Services Department of Labor and 623 East Adams Street California Employmeni8ecurity Springfield, IL 62705 Cecilio Fontanoza, Ph.D 1709"A" Mahan Drive (217).785-0218 Director Tallahassee, FL 32399 Department of Rehabilitation (904) 488-6210 Indiana -830 K Street Mall Ms. Jean Morritt Sacramento, CA 95814 Mr. Donald H. Wedewer Commissioner 19161445,3371 rector Indiana Department of Human Services Division of Blind Services 251 North Illinois Street Colorado Department of Education P.O. Box 7083 Mark E. Litvin,"Ph.D. 2540 Executive Center Circle Indianapolis, IN 46207 Bureau Chief Douglas Building (317) 232-6500 Bureau of Rehabilitation and Work Tallahassee, FL 32399 Programs (904) 488-1330 Department of, Social Seryices 1575-She.rman"Street

Denver, CO 80203 ti (303)2947.2803

tr.!, STATE VOCATIONAL AND REHABILITATION 'AGENCIES

--Iowa 'Mariana islands MintieSOta Mr Jerry',L;Starkweather >Mr.,Manny VIlligomez William Niederloh Administrator ChiefVobational Rehabilitation Division Assistant Commissioner -Divisicirfof Vocational Rehabilitation Compcid.vealth'of Northern Mariana Island Division of .Services Selfish, Mariana Island 96950 Rehabilitation Services Department of Education -(011) (670) 234 -6538 Department of 510 Saari 2th Street Jobs and Training Des Moines, IA 50319 Maryland 390 .North Robert Street (515) 281-4311 Mr. Richard A. Batterton 5th Floor Assistant State Superintendent St. Paul, MN 55101 Mr;11::Creig Slayton Div1.4ion of Vocational Rehabilitation (612) 296-1822 Administrator State Qeriartnient of Education (812) 296-5622 (TDD) Comb-desk:in for the Blind 200 West Baltimore Street 524 4th Street Baltimore, MD 21201 Mr. Rick Hokanson Des Moines, IA 50309 (301) 333=-2294 Director (515) 281-7999 Services for the Blind Massachuietts 1745 University Avenue West Xii164S Mr. Charles Crawford St. Paul, MN 55104 /Ms, Jokn B. Watson Ccamissioner (612) 642-0500 -Comthisaioner Rehabilitation Services COminiesial for the Blind (612) 642-0506 (TDD) Department of Social and Rehabilitation 110 Tremont Street, 6th'Floor Service's MA 112108 Mississippi 2700 West 6th (617) 727-5550 J. Elton Moore, Ph.D. Biddle 1(800) 392=6556 Director 20 Meer (toll free in Massachusetts) Vocational Rehabilitation for the Blind TaPilak.KS 66606 P.O. Bok4872 (913) 29ti73911 Mr."Elmer C. Bartels Jackson, MS 39216 Commissioner (601) 354=6411 Kentucky Rehabilitation Commission Mr. Den Fightmaster 11th Floor Statler Office Building Mr. Morris Selby Assistant Superintendent of Rehabilitation 20 Park Plaza Director Bureau of Rehabilitative Services Boston, MA 02116 Vocational Rehabilitation Division Depertinent of Education (617) 727-2172 Department of Rehabilitation Services Capital Plaza Office Tower .1617) 727-2170 (TDD) P.O. Box 1698 9th Flock Jackson, MS 39215 -Frankfort, KY 40601 Michigan (601) 354-6825 1 (800)372..4172 -Ivan Cotman, Ed.B. (toll free in Kentucky) Associate Superintendent Missouri Bureau of Rehabilitation Mr. Don L. Gann, Ed. Mr. Charles W. McDowell and Disability Detenbination Assistant Commissioner Director Department of Education bivision of Vocational Rehabilitation Department for the Blind P.O. Box 30010 State Department of Education Education and Humanities Cabinet Lansing, MI 48909 2401 East McCarty 427 Versailles Road (517) 373-3390 Jefferson City,,M0 65101 Frankfort, KY 40301 (314)761-3251 (voice/TDD) (502) 564 -4754 Mr. Philip E. Peterson Director Mr. David S. Vogel Louisiana Commission for the Blind Deputy Direct& Ms. MaiNelson Department of Labor Bureau for the Blind Director 309 North Washington Square Division of Family Services -Division of Vocational Rehabilitation Lansing, MI 48909 619 East Capitol Department of Health and Human (517) 373-2062 Jefferson City, MO 65101 Resources (314) 751-4.49 P.O. Box 94371 Mr. Peter Griswold Baton Rouge, LA 70804 State Director Montana 1504) 342-2285 Michigan Rehabilitation Ms. Margaret A. Bullock Services Administrator Mr..Jerry Swearingen Department of Education Department of Social and Rehabilitation Director P.O. Box 30010 Services Division of Blind Services Lansing, MI 48909 Rehabilitative and Visual Office of Human Development (517) 373-3391 Services Division Department of Health and Human (517),373-3980 (TDD) P.O. Box 4210 Resources Helena, MT 59604 1755 Florida Street Mr. Charles Jones .(466) 444 -2590 (voice/TDD) Baton Rouge, LA 71802 State Director (504) 342 -5284 Disability b:termination Nebraska Service Jason D. Andrew, Ph.D. Maine Department of Educaticn Associate Commissioner Mr. Robert B. McKeagney P.O. Box 30011 Division of Rehabilitation Services Director Lansing, MI 48909 State Department of Education Bureau of Rehabilitation Services (517) 373-7830 -3d1 South Centennial Mall Department of Human Services 6ti/ Floor 32 Winthrop Street Lincoln, NE 68509 Aiigusta, ME,04330 (402) 471-2961 (207) 269 -2266 (402) 471-3659 (TDD) 68 74 STATE VOCATIONAL AND REHABILITATION AGENCIES

-Janies S:-Nyman, Ph.D. Mr. Jack L. Ryan, Jr. Pennsylvania :Director Director Mr. Joseph A. Snyder 'Set' Vices fcif the Visually Impaired State Department of Social Services Executive Director, f Department of Public Institutions CoMMission for the Blind and Visually Office of Vocatiiinal Rehabilitation 4600ValleYROad HandidePtied Labor and Industry Building 58510- 10 EyOk OfficiBuilding 7th and Forther Streets (402) 471,2691 40 North Pearl Street, Harrisburg, PA 17120' Albany, NY-12243. (717) 787=5244 Nevada (518) 473-1801' (717) 787-4752 (TDD) 'Mr. Delbert E:-Prost Admiklatiatof North-Caroline Commissioner .F3 habilitatienDivislOri Mr. Clatide A. Myer Bureau of Blindness and Visual Services -DePartnient of Human Services Director Department of Public Welfare Kinkead Betiding, 5th Floor Division of Vocational Rehabilitation P.O. Box 2675 505 East King Street Services 1-111.de:wry, PA,17105 ,CarienCityNy 89710 Department of Human Resources (717) 767-617C (VA as.55140 _ State Office (702)TTY -4722 P.O. Box 26053 Puerto Rico- ReleigkNC 27611 Mr. Angel L. Jimerez NeW,Hampshlre (919) 7334364- Aslisiant Secretary for Vocational -Mr. Bruce A.-Aichambault (919)733=5920.(TDD) Rehabilitation , Chief. Department of Social Services \;DiVialon ofVocationalRehabilitation Mr. Herman 0. Gruber P.O. pox 1118, Building 10 :State,Departmentof Education Director- Hato FleY,-PR 00919" 78 Regional Drive Division of Serviceeior the Blind (809) 725-1792 Colicord, NI-103301 Department of Human Resources (809) 763-5237 (TDD) 1603y271-3800 309 AShe Avenue- Isos) 271-3471.(TDD) Raleigh,NC27606 Rhode Island (919) 733 -9822 Ms. Sherry J:Campanelli New Jersey Administrator 'Ms. Ronne Farrar Krajczar North Dakota Vocational Rehabilitation Services Executive Director Mr. James 0. Fine Department of Human Serv,ses 'Commission for the Blind and Visually Division Director 40 Fountain Street -ImPaired Division of Vocational Rehabilitation Pmvidence, RI 02903 1100 Raymond Boulevard Department of Human Services (401) 421 -7005 Newark, NJ 07102 StateCapitol Building (401) 421-7016 (TDD) (201)648-2324 Bismarck ND 58505 (701) 224-2907 Mr. John D. Bamford Mr. George R: Chizmadia (701) 224-2699 (TDD) Administrator Director Rhode Island Services for the Blind and Division of Vocational Rehabilitation Ohio Visually *aired Services Mi. Robert L. Rabe Department of Social and Rehabilitation Labor and Industry Building Room 1005 Administrator Services John Fitch Plaza- Rehabilitation Services Commission 46 Aborn Street Trenton, NJ 08625 4656 Heaton Road Providence, RI 02903 (609) 292-5987 Columbus, OH 43229 (401) 277-2300 (609) 292-2919 (TDD) (614) 438.4210 (voice/TDD) (401) 277-3010 (TDD) New Mexico Oklahoina South Carolina Mr. Ross Sweat Mr. Jerry Dunlap Mr. Williefn,K: James Directir AssIstant Director Commissioner -Division of Vo^ational Rehabilitation Oklahoma Department of Human Services Commission for the Blind Department of Education Division of Rehabilitation Services 1430 Confederate Avenue 604 West San Mateo, P.O. Sox 25352 Columbia, SC 29201 Santa Fe, NM 8750:7, Oklatioma City, OK 73125 (803) 734-7522 (505) 827-3500 (405) 4244311, ext. 2840 (505)127 -35i0 crpo) (405) 424 -2794 (TDD) Mr. Joseph S. Dusenbury Commissioner 'New York Oregon Vocational Rehabilitation Dep.,:tment Mr. Richard M. Switzer Mr. Charles Young 1410 Boston Avenue Deputy Commissioner for Vocational Administrator P.O. Box 15 Rehabilitation Commission for the Blind West Co;umbla, SC 29171 NeW York State Education Department- 535 S.E;12thAyenue (803) 734-4300 Officeof Vocational Rehabilitation Portland, OR 6,t214 (803) 734-4113 (TDD) One Commerce Plaza (503) 238-8386 RooM 1907 South Dakota Albany,'N 12234 Mr. Joil Southwell Mr. John E. Madigan (518) 474-2714 AdminiStrator Secretary .(518) 474-1729 (TDD) Division of Vocational Rehabilitation Department of Vocational Rehabilitation 1(800) 222-JOBS Department of Human Resources TM East Illinois Street (employment hotline) 2045(Silverton Road Northeal F.erre, SD 57501 ;datem,OR 97310 (603) 773 -3195 (503) 378-3850 (voicc/TDD) (605) 773-4544 (TDD) 75 STATE. -VOCATIONAL - AND REHABILITATION AGENCIES 'Tennessee, Utah Virgin Islands ,Ms: PatsyMathews Judy Ann Buffmire, Ph.b. Ms. Sedonie Halbert Assistant commissioner Rehabiliuition Director Director Services Division of Rehabilitation Services Division of Handicapped Services Depanment of Human Services State Office of Education Department of Human Services Citizens Plaia Building 250 East Fifth South Barbel_ plaza South 15th Floor Salt Lake City, UT 84111 St. Thomas, VI 00801 400 Deaderick Street (801) 533-5991 (voicefTDD) (809) 774-0930 -NashvilleJN 37219 (615)741 -2019 Mr. J. Wayne Nobel Virginia (615) 741,4645 (TDD) AdminiStrator Mr. Altamont Dickerson, Jr. Services for tip Visually Handicapped Commissioner Texas State Office of Education. -Department of Rehabilitative Services Mr. Vernon M. Arrell -309_ Ede"( First South 4901 Fit2hugh Avenue Commissioner Silt Like City, UT 84111 P.O. Box 11045 tea?' Regbilitatien Commission (801) 533-9393 Richmond, VA 23230 118 &tit Riverside Drive (804) 257-0316 Austin, tX 78704 Vermont (804) 257-0315 (TDD) (512)445-8100 Mr. Richard C. Douglas Director Mr. John A. McCann Mr: Pit A. Wesibro9k "Vociational Rehabilitation Division Commissioner ExicUtive Director Osgood Building Department for the Visually Handicapped TeiaSCOmmiesion for the Blind Waterbury Complex 397 Azalea Avenue - P.O.Box 12866 Capitol Station 10,E South Main Street Richmond, VA 23227 Austin, TX 78711 Waterbury, VT 05676 (804) 264-3140 (voiceITDD) (512) 459 -2500 (802) 241 -2189 (voice/TDD) Washington Mr. David Mentasti Ms. Sharon Stewart Johnson Director Director Division for the Blind and Visually Impaired Divielon of Vocational Rehabilitation Osgood Building Department of Social and Health Services Waterbury' Complex OB 21-C 103 South Main Street Olympia,".WA 98504 Waterbury, VT 05676 (206) 753-0293 (802) 241-2211 (206) 753-5473 (TDD) - Mr. Paul Dziedzic [Vector Department of Services for the Blind 521 East Legion Olympia, WA 98501 (206) 586-1224 (206)721-4056 (TDD) West Virginia Mr. Earl W. Iplbffe Director Division of Rehabilitation Services State Board of Rehabilitation State Capitol Cherieston, WV 25305 (304) 766-4600 (304) 766-4969 (TDD) Wisconsin- Judy R..Norman-Nunnery, Ph.D. Administrator Teleshopping Division of Vocational Rehabilitaon Department of Health and Social Services If you are thinking of making purchases through a television shopping pro- 1 West Wilson, 8th Floor gram, first check: Miadlion, WI 53702 1. The cost of the same item id by other sources, including local stores, (608) 266-5466 catalogs, etc. (608) 266-9599 (TDD) 2. Hoy/ long it will take for you to receive the item after you've placed your order. Wyoming 3. The company's refund and cancellation policy. Mr. Robert Nantkes 4. Who.pays shipping charges for returned merchandise, the company's Acting Administrator policy for damaged or lost merchandise, and who pays for shipping Insurance. Division of Vocational Rehabilitation 5. Whether the 'company'reset, is the right to substitute comparable goods. Department of Health and Social Services 6. If a warranty or guarantee is'available. 326 Hathaway Building Cheyenne, W.'82002 Remember to keep a record of your order and the method and amount of (307) 777 -7385 payment, including any taxes, shipping and handling costs. (307) 777 -7389 (TDD)

70 76 State Weights and Measures Offices

... . .1.= 'State" weights and' MeeSufes, offices 'enfatce -laWs andscales, gasoline pumps, taxicab meters, and rental car regUlationt to eniartilhit -OOMMercial weight and measureodometers. transections.are,Unifortn.and ad-curate. These offices check Contact the state weights arid measures office if,you believe the weights .Pac4:40, ,prOducts' and the accuracy ofyou hive purchased a short-weight Package- or think a Weighing and: measuring.f.deViCeS, 'Such as supsmiarket weighing meter or measuring device is inaccurate.

Alabama' --Connecticut Idaho Liuisiana MEDoiald E: Stagg Mr. Allan M: Nelson Mr. Dale Hurd Mr, Ronald Harrell ,Director; Chief Chief Director Weld' hte and Measures Division Weights and Measures Division Bureau of Weights. ,LouisianeWeights Alabama Department Department of and Measures and Measure& of:Agriculture Consumer Protection Department of Agriculture Department of Agriculture 3336 State Office Bui'ling 2216 Kellogg Lane. P.O. Box 44456, Capitol Station 'Montgomery, AL36193 Room G -17 Boise, ID33702 Baton Rouge, LA 70804 (45)'261-2613 165 Capitol Avenue. (208) 334 -2345 (504) 925-3780 'Hertford, CT 06106 Alaska (203) 566=5230 Illinolt Maine Ave&D.,Thompson Mr, Sidney A. Colbrook Mr. Clayton F. Davis Chief *Peon* Delaware Manager Director Weights and Measures -Mr. Eugene Keeley Weights and Agriculture Inspections Division Department of Commerce and Supervisor Measures Program State Office Building Edonoinic Developrnent Office of Weights Department of Agriculture Station 28 P.O. Box 111686 and Measures 801 East Fangamon Avenue Augusta, ME 04333 Anchorage, AK" 99511 Department of Agriculture Springfield; IL 62706 (207) 28 °f 3841 (907) 345 -7750 2320 South DuPont Highway (217) 782-41817 Dover, DE 19'001 Marylanu Arizona, (302) 736 -4811 Indiana Mr. Richard L. Thompson Mr. Raymond Helmick Mr. Robert W. Walker :Thief Chief DistrictO1COltimbia. Director Weights and Measures Section Weights,and Measures Division Mr. Earl E. Maxwell Weights and Measures Department of Agriculture Department of Adthinistratidn Chief State Board of Health 50 Harry S. Truman Parkway 3029 West Indian School Road Weights and Measures Branch 1330 Weit Michigan Street Annapolis, MD 21401' Rhoenli,AZ 85017 DepartMent of Consumer and Indianapolis, IN 46206 (301) 841-5790 602) 255 -5211 Regulatory Affairs (517) 633-0350 1110 U Street, S. E. Massachusetts Arkansas Washington, DC 20020 Iowa Mr. Charles H. Carroll Mr. Sam F. Hindsman (202) 767-7923 Mr. James O'Connor Assistant Director of Standards Director Supervisor Massachus,:as Division Arkansas Bureau of Standards Florida Weights and Measures Division of Standards Department of Ceminerce Mr. Wayne Ball Department of Agriculture and One Ashburton Place 4608 West 61st Street Chief Land Stewardship McCorthick Building Little Rock, AR 72209 Bureau of Weights Henry Wallace Building Boston, MA 02108 (501) 371-1736 and Measures Des Moines, IA 50319 (617) 727-3480 Department of Agriculture and (515) 281-5716 California Consumer Services Michigan Mr. Darrell A. Guensler 3125 Conner Boulevard Kansas Mr. Edward Heffron Assistant Director Lab complex Mr. Archie Hurst Chief Division of Tallahassee, FL 32399 Acting State Sealer Food Division Measurement Standards (904) 488-9140 Weights and Measures Division Department of Agriculture Department of Kansas State Board of Ottawa Building North Food and Agriculture Georgia Agriculture 4th Floor 8500 Fruitridge Road Mr. Martin Coile 2016 South'West 37th Street P.O. Box 30017 Sacramento, CA 95826 Director Topeka, KS 66611 Lansing, MI 48909 (916)366-5119 Division of Weights (913) 267-4641 (517) 373-1060 and Measures -Ccbrado Georgia Department of Kentucky Minnesota -Mr. David Wallace Agriculture Charles L. Prebble Mr. Edward Skluzacek Chief Atlanta Farmers Market Director Director Measurements Standards Forest Pa*, GA 30050 Division ci Weights Division of Weights Section (404) 363-7611 and Measures and MeaSures Department of Agriculture Department of Agriculture Department of Public Service '3125 Wyandot Haiffall 106 West Second Street 2277 Highway 36 Denver, CO 80211 Mr. George E Mattimoe Frankfort, KY 40601 L'- St. Paul, MN 55113 (3031866 -2845 Administrator (502) 564-4870 (612) 341-7200 Measurement Department of Agriculture 725 Iklo Street 1-1(niolulu, HI 96813 (808) 548-7152

77 71 '64ArkWEIGHTS AND MEASURES OFFICES

itisistira New.Mextco Pennsylvania Vermont Mr.Wi IOW?. Eldridge Mr:Fred A. perk Mr. Fred A. Thomas Mr. Trafford F. Brink :Director-- Director, Director Director Weighteaed MeasdresDivisien Divisionof- Standards and- BUreau of Weights Division of Weights and Mississippi DePertMent COnsumer Services and Measures, Measures and Retail of'Agrioniture. . Departnient of Agriculture Department of Agricuslture Inspection 180tWaitterSillers Building P.O. Box 3170 2301 North Cameron Street Department of Agriculture P.11: Br*.1609 Les CruCei, NM 88003 Harrisburg, PA 17110 116 State Street Jeckion;-:MS 39215 (505) 646-.1616 (717)787-6772 Montpelier, VT 05602 '(691)359 -3670- (802) 828-2436 New "fork Puerto Rico - Missouri Mr. John J: Bartfai -Me. !bone Kwilan Virgin Islands Mr.,,Leater" Barrows -Director Assistant Secretary Mr. Louis Penn Director Bureau of Weights Bureau of Enforcement Acting Director Weights aed Measures Division and Measures -Department of Consumer Services Division Dep,artment o_ f Agriculture Department of AgridultUre Consumer" Affairs Golden Rock Shopping Center P.O. BOX 630 BUilding,74 P.O: Box 41059 Christiansted Jefferson-City, MO 65102' 1220 Washington Avenue Minillas Station St. Croix, VI 00820 (314)751-4278 Albany, NV 12235 SantruCe, PR 00940 (809) 774-3130 (518) 457,3452 (809) 726 -7585 Mpntanit Rhode island Virginia Mr.,SteVentl: Moldy North Carolina Mr. Alines T. Allen' Mr. James F. Lyles Bureau`chief Mr.-N. David,Smith Chief Administrator Chief Bureau of Weights Director Division of Weights and Measures and Measures' Coi'lilimer Standards Division Professional Regulations Department of Agriculture and Department of CommerCe Department otAgridUlture Departnient of Labor Consumer Services 1424 9th Avenue P.O. Box 26056 220 ElmWood Avenue P.O. Box 1163' Helena; M7 59620 Raleigh, NC 27611 Providence, RI 02907 Richmond, VA 23209 (406) 444-3164' (919) 733 -3313 (401) 457-1860, (804) 786-2476 'Nebraska 'North Dakota SOuthZathlina Washington Mr. Steven A. Malone -Mr. Brubb Niebergall Mr. Caro P. Fullmer Mr. Stuart Delaney DirEictor Director . Acting Director Chief Division of Weights Departinent of Weights Consumer Services Division Section of Weights and Measures sand Measures Department of Agriculture and Measures Department of Agriculture State Capitol P.O. Box 11280 Department of Agriculture 301 Centennial Mall South Bismarck, ND 58505 Columbia, SC 29211 406 %:ieneral Administration 4th Floor (701)224 -2400 (803)737-2080 Building P0. Box 94757, Olympia, WA 98504 Uncoln,'NE 68509 Ohio South Dakota (206) 753-5042 (402)471-4292 Mr. Bruce Litzenberg Mr. James Melgaad Chief Director West Virginia Nevada Division of Weights Division of Fire Safety Mr. James P. Rardin Mr. Knute D. Pennington and Measures and Regulation Director Supervisor Department of Agriculture 118 West Capitol Division of Weights Weights and Measures 8995 East Main Street Pierre, SD 57501 and Measures Department of Agriculture Reynoldsburg, OH 43068 (605) 773-3697 Depanment of Labor P.O. Box 11100 (614)666-6361 Tennessee 570 West MacCorkie Avenue Reno, NV 89510 Mr. Joe R. Gaines St. Albans, WV 25177 (702) 789-0166 Oklahoma Director (304) 727-5781 Mr. 0. Ray Elliott Weights and Measures NeW Hampshire Director Department of Agriculture Wisconsin Mr. Roy Howard Marketing Industry Division P.O. Box 40627 Ms. Jane Jansen Director Oklahoma Department Melrose Station Acting Supervisor Bureau of Weights of Agriculture . Nashville, TN 37204 Bureau of Weights and Measures 2800 North Lincoln Boulevard (615) 360-0160 and Measures Department of Agriculture Oklahoma City, OK 73105 Wisconsin Department of Call Box 2042 (405) 521-3864, ext. 301 Texas Agriculture Trade and Concord Center Mr. Ed Price Consumer Protection 10 Ferry Street Oregon Supervisor 801 West Badger Road Concord, NH 03301 Mr. Kendrick J. Simile Texas Weights and Measures P.O. Box 8911 (603) 271-3700 AdMinistrator Department of Agriculture Madison, WI 53708 Weights and Measures Division P.O: Box 12847 (608) 266-7241 New Jersey Department of Agriculture Austin, TX 78711 Mr. Thomas W. Kelly 635 Capitol Street, N. E. (512) 463-7610 Wyoming State SuPeittendent Salem, OR 97310 Utah Mr. William W. Hovey State Office of- Weights (503) 378-3792 Mr. Robert Smoot Manager and Measures Acting Director Consumer/Compliance Division 187 West Hanover Street Division of Weights Department of Agriculture ,,Trenton, NJ 08625 and Measures 2219 Carey Avenue s(609) 292-4615 State Department of Agriculture Cheyenne, WY 82002 350 North Redwood Road (307) 777-6591 Salt Lake City, UT 84116 (801) 533-5459 78 Military Commissary and Exchange Contacts

Patrons of rnilitary.coMmissary and exchange facilities in contacted. The last level of assistance is the U.S. Herd- need ofassistancatheuld first contact the facility. managerquarters for commissaries or exchanges. Listed below are Whew the,purchase made. If the Problem cannotbe addresses of military commissary and exchange services. resolved-d this level, regional -headquarters should be

Air Force Commander, IJSATSA Executive Officer Golden Gate Exchange Region !Commissary Service Western Comniissary Region NAVRESSO P0. Box 3533 Attn: DALO-TAW-Z Field Support Office San Francisco, CA 94119 Regional Headquarters Fort Lewis, WA 98433 Building 3345 (415) 556 -3400 HQ-AFCOMS'- (206) 967-3364 Naval Amphibious Base SOutheaet Region, Little Creek U.S. Headquarters Det 11, AFCOMS/FC Director, USATSA Norfolk, VA 23521 Army,and Air Rice Exchange CharleitodAFB, SC 29404 Northeast Commissary Region (804) 460-3770 Service Headquarters (803) 554 -3184 Attn: DALO-TAN-Z Customer Relations (PA-R) Fort Meade, MD 20755 Executive Officer P.O. Box 660202 HO AFCOMS (301) 677-4932 NAVRESSO Dallas, TX 75266 South Central Reg.,n Field Support Office (214) 780-2011 List 5 AFCOMS/FC Director, USATSA Building 502 Lackland AFB, TX 78236 Midwest Commissary Region Naval Supply Center (512) 671-2981 Marine Corps Attn: DALO:IAM-Z Oakland, CA 94625 Exchange Service Fort Sam Houston, TX 78234 (415) 452-2283 'HQ AFCOMS (512) 221-5684 Marine Corps Exchange Northeast Region Executive Officer Marine Corps Logistics Support Det 12 AFCOMS/FC U.S. Headquarters NAVRESSO Base, Atlantic Langley AFB, VA 23555 U.S. Army Troop Field Support Office Albany. GA 31704 (804) 766-1371, Support Agency Building 27 (912') 435-1471 Directorate of Commissary Pensacola, FL 32508 HQ AFCOMS Operations (904) 452-4243 Marine Corps Exchange Southwest Region Fort Lee,,VA 23801 Headquarters Battalion, HQMC Det 17 AFCOMS/FC (804) 737-3600 Executive Officer Hend:rson Hall Luke AFB, AZ 85309 NAVRESSO Arlington, VA 22214 (602) 848-8900 Marine Corps Field Support Office (703) 979-8420 Commissary Service P.O. Box 150 HQ AFCOMS San Diego, CA 2136 Marine Corps Exchange Delta-Gulf Region Headquarters (619) 696-6091 Marine Corps Logistics Base Det 8 AFCOMS U.S. Marine Corps Barstow, CA 92311 Maxwell AFB, AL 36112 Directorate U.S. Headquarters (619) 256-0212 (205) 293-6209 Facilities and Services Customer Service Commissary Operations Representative Marine Corps Exchange HQ AFCOMS Washington, DC 20380 Navy Resale and Services Marine Corps Base Northwest Region (written inquiries only Support Office Camp Lejeune, NC 28542 Det 14 AFCOMS/FC Fort Wadsworth (919) 451-2481 Mc Chord AFB, WA 98438 Navy Staten Island, NY 10305 (206) 984-3941 Commissary Sep ice 1 (800) 221-6155 (toll free) Marine Corps Exchange Marine Corps Base Regional Headquarters HO AFCOMS Army and Air Force Camp Pendleton, CA 92055 Executive Officer California Region Exchange Service (619) 725-6233 De16 AFCOMS/FC NAVRESSO Field Support Office Ncrton AFB, CA 92409 Regional Headquarters Marine Corps Exchange 2801"C" Street S.W. (714) 382-4671 Capitol Exchang Region Marine Corps Air Station Auburn, WA 98001 Building 6 cherry Point, NC 28533 (206) 931-7665 HQ AFCOMS Cameron Station (919) 447-7041 North Central Region Alexandria, VA 22304 Executive Officer Det 20 AFCOMS/FC (202) 274-7001 Marine Corps Exchange NAVRESSO Offutt AFB, NE 68113 Camp Elmore Field Support Office (402) 294-4815 Ohio Valley Exchange Region U.S. Marine Corps Building S26 Davisville Indiana Army Ammunition Plant Norfolk, VA 23511 North Kingstown, RI 02852 U.S. Headquarters Building 2501 (804)423-1187 HQ AFCOMS (401) 294-9541 Charlestown, IN 47111 Directorate of Operations (812) 283-1801 Marine Corps Exchange Exe utive Officer AFB, TX 78241 Marine Corps Air Station NAVRESSO (512) 925 -7344 Southeast Exchange Region Kaneohe Bay, HI 96863 Field Support Office 1280 Kershaw Street (808) 257-2111 ,Army Jacksonville Naval Air Station Montgomery, AL 36196 P.O. Box 42 Commissary.Service (205) 264-7301 Marine Corps Exchange Jacksonville, FL 32212 Marine Corps Recruit De Yet Reglonal,Headquarters (904) 777-7217 Director, USATSA Alamo Exchange Region Parris Island, SC 29905 5315 Summit Parkway Southeast Commissary Region (803) 525-3301 Attn: DALO:IAL-Z San Antonio, TX 78228 (512) 647-2801 Fort Lee, VA 23801 Marine Corps Exchange (804) 734-4666 Marine Corps Recruit Depot San Diego, CA 92140 (619) 297-2500 79 73 r. MILITARY COMMISSARY AND EXCHANGE CONTACTS

Marine COrps Exchange, U.S. Headquarters Executive Officer Executive Officer Marine Corps Air Station Head NAVRESSO NAVRESSO El Tofo Marine,Corps Exchange Field Support Office Field Support Office Santa Ana, CA 92709 Service Branch P.O. Box 2050 Building 3;0 -5E (714) 651-6532 P.O. Box 1834 Mechanicsburg, PA 17055 Naval Supply Center Quantico, VA 22134 (717) 790-5863 Oakland, CA 94625 Marine Corps Exchange (703) 640-6156 (415) 466-7020 Marine,Corps Air/Ground Executive Officer Combat Center- Navy Exchange Service NAVRESSO Officer in Charge Building 1533 Field Support Office Navy Resale Activity Twentynine Palms, CA 92278 Regional Headquarters P.O. Box 15037 Naval Base (619) 368-6163 Executive Officer Norfolk, VA 23511 Pearl Harbor, HI 96860 NAVRESSO (804) 440-2399 (808) 471-0263 Marine Corps Exchange Field Support Office Marine Corps Development 2801 "C" Street, S.W. Executive Officer Executive Officer and Education,Command Naval Supply Center NAVRESSO NAVRESSO Quantico; VA 22134 Auburn, WA 98001 Field Support Office Field Support Office (70S) 640-7171 (201) 931-7665 Davisville P.O. Box 150Naval Station North Kingstown, RI 02852 San Diego, CA 92136 Marine Corps Exchange ExeCutive Officer (401) 295-3882 (619) 237-5601 Marine Corps Air Station NAVRESSO Yuma, AZ 85364 Field Support Office U.S. Headquarters (602) 726-2363 P.O. Box 13Naval Air Station Customer Service Jacksonville, FL 32212 Representative (904) 777-7075 Navy Resale and Services Support Office Fort Wadsworth Staten island, NY 10!,,J5 1 (800) 221-6155 Pall free)

Vacation Certificates and Travel Clubs 1. Be wary of 'free" vacation offers or travel clubs that sound "too good to be true; demand ar,immediate decision or include "valuable" coupons for free mbals, transportation, accommodations or resort attractions. 2. Until you have written information and are certain you wish to use the offer, do not pay any company or give your credit card number. 3. Check with your state or local consumer protection office or Better Busi- ness Bureau for a reliability report, including,complaints lodged against the company. 4. Before accepting any travel offer, get specific information, in writing, about any additional costs for transportation, hotel, meals, booking fees, single supplement charges for individuals traveling alone, and peak season sur- charges. Before buying any travel package, check with travel agents or airlines to sbe if rates are competitive. 5. Get all the details in writing before agreeing to a -Vacation offer, including cancellation policies. Determine In advance what your options are if the arrangements are not available at your preferred time. 6. Before traveling, confirm all arrangements directly with the airlines, hotels, cruise lines, tour companies, etc. 7.If a deposit is required, ask when and if you get it back. Find out what alternative arrangements can be made if the company can't meet your travel needs and if vou get a full refund. 8. To receive a vacation,certificate, you may be required to make a purchase or attend a sales presentation. Many certificates have restrictions on age, income, and`marital status. Make sure you meet all requirements before you make the trip. 9. Two things.to remember if you pay for membership in a travel club by credit card; check your monthly statement for correct charges and be ad- vised that Stu mutt write the credit card issuer within 60 days of receiv- ing your statement' to receive credit for errors. 10. Complaints related to travel clubs should be sent to the Federal Trade Commission, Division of Marketing Practices, 6th Street ano'Pennsylvania Avenue, N.W., Washington, DC.20580.

74 so Federal Information Centers

Federal Information Centers (Fl Cs) help consumers findcations. FICs also direct individuals to the correct Federal information about Federabservices, programs, and regu- agency for help with problems. 111Mils,

'4Iabama, Kentucky Minnesota Oklahoma 13irrningham (205) 322-8591 Louisville (502) 582-6261 Minneapolis (612) 370-3333 Oklahoma City (405) 231-4868 Mobile (205) 438-1421 Tulsa (918) 584-4193 Louisiana Missouri, Alaska New OrleariS (504) 589-6696 St. Louis (314) 425-4106 Oregon Anchorage (907) 271-3650 From elsewhere in Missouri Portland (503) 221-2222 Maryland 1 (800) 392-7711 (toll free) Arizona Baltimore (301) 962 -498q Pennsylvania Phoenix (602),261-3313 Nebraska Philadelphia (215) .597-7042 Massachusetts Omaha (402) 22i-3353 Pittsburgh (412) 644-345e Arkansas Boston (617) 565-8121 From elsewhere, in Nebraska Little Rock (501) 378-6177 1 (800) 642-8383 (toll,free) Rhode Island Michigan Providence (401) 331-5565 California- Detroit (313) 226-7016 New Jersey Los Angeles (213) 894-3800 Grand Rapids (616) 451-2628 Newark (201) 645-3600 Tennessee Sacramento (916) 551-2380 Trenton (609) 396-4400 Chattanooga (615) 265-8231 San Diego (619) 557-6030 Memphis (9q1) 521=3285 San Francisco (415) 556-6600 New Mexico Nashville (615) 242-5056 Santa Ana (714) 836 -2386 Albuquerque (505) 766-3091 Texas Colorado New York Austin (512) 472-5494 Colorado Springs Albany (518) 463-4421 Dallas (214) 767-8585 (303) 471-9491 Buffalo (716) 846-4010 Fort Worth. (817) 334=3624 Denver (303) 844-6575 New York (212) 264-4464 Houston x(713) 229-2552 Pueblo (303) 544-1523 Rechester4716) 546-5075 San Ante` ,,112) 224-4471 Syracuse (315) 476-8545 Connecticut Utah Hartford (203) 527-2E17 North Carolina Salt Lake City (801) r.:14-5353 New Haven (203) 624-4720 Charlotte (704) 376-3600 Virginia Florida' Ohio Norfolk (804) 441-3101 Ft. Lauderdale (305) 522-8531 Akron (216) 375-5638 Richmond (804) 643-4928 Jacksonville,.(904) 354-4756 Cincinnati (513) 684-2801 Roanoke (703) 982-8591 Miami (305) 536-4155 Cleveland (216) 522-4040 biliihdo-(305)'422-1800- Columbus (614) 221-1014 Washington St. Petersburg (813) 893-3495 .Dayto ri.,(513) _223-7377 Seattle (206) 442-0570 Tampa (813) 229-7911 Toledo (419) 2V:3223' :facoma.(206) 383-5230 West Palm Beach (305) 833-7566 Wisconsin Milwaukee (414) 271-2273 Georgia Atlanta (404) 331-6991 Hawaii Telephone Solicitations Honolulu (808) 551-1365 1. For your protection, don't buy anything over the telephone unless you in. Illinois itiate the call, you know who you have reached, and you believe the seller Chicago (312) 353-4242 Is reputable. To check on a company's reputation, call the Better Business Bureau or consumer protection office where the company is located. 2. Be wary of any caller who insists on an Immediate purchase decision. Indiana 3. Ask for the name, address, and phone number where you Van reach the Gary (219) 883-4110 caller after considerinithe solicitation. Indianapolis (317) 269-7373 4. Don't be lured Into buying otherwise unwanted merchandise .by offers of promotional gifts or prizes. Iowa 5. Get the °Marin writing before you buy. Look to see if there are conditions FroM all points in Iowa or restrictions that you were not told about on the phone. 1 (800) 532-1556 (toll free) 6. Never give your credit card,or swat socially number over the telephone as a verification of your identity: -Don't use your credit card number to purchase anytlitrig unless you initiated the call or you-knew exactly with Kansas whom you are talking. From all points in Kansas 7. New postal regulations allowyou to write a check payable to the sender, 1 (800) 432-2934 (toll free) rather than the .delivery company, for cash on delivery (C.QD.) orders. If, after egaminingthemerchandise, you feel there has been misrepresenta- tibmor fraud, you can stop payment on the check and file a complaint. with thePostal Inspector's Office. 8. Credit card'regulations,allow you to have a charge removed from your bill if yoq did not receive the goecis or services or if. your order was obtained through misrepresentationor fraud. You must notify the credit card com -' hany.ln writing, at the billing InquIrir s/disputes address, within 60 days after the charge first appeared on your bill.

75 81 Selected Fe0eral Agencies

ITV The Oederal agencies listed in this section have jurisdiction 3gA:hii to contact, look in the Index for a topic listing describ- over major /trees of consumer complaints,an4,incoiries. iur problem or concern. if the reference is not in the Some Of theeeegeriaies work primarily through rev? call your nearest Federal Information Center (FIC), listed district or loditl office's. If you are unsure aboldwhich F!3 4e 75.

Commission on Cooperative Extension sOiticiii4 Consumer Affairs National Clearinghouse on Civil Rights Service Dipartinent of CommerOs Bilingual Education Hotline Look in your telephone Consult coynty-01Ctri- Fir.r,..tn,5725 Department of Educition directory underli.S. government listindi in your Washlktton, DC 20230 11501 Georgia Avenue GoVernment, CiVii Rights local telephonedisectory for,ine' (202) 377 -5001 Wheaton, MD 2062 Commission" If It does not number ot`your loCal (30i) C A-9448 appear, call the f IC nearest you CoOperative Exte,Olon Service' National Bureau of Standar:1s 1 (800) 647-0123 (toll free) (see page 75), or contact: office. Office of Weights Commisilon on and Measures Office of Public Affairs Civil Rights Farmers Home Administration Department of Commerce Department of Education -1121 Vermont Avenue, N.W. Department of Agriculture Washington, DC 20234 Washington, DC 20202 Washington, DC 20425 Washington, DC 20250 (301) 975-4004 (200 732-4576 (202)376-817f (202) 447 -4323 \r, (202) 376 -8376 National Mirine Department of Energy (complaint referral) Food and Nutrition Servicen Fisheries Service (202) 376 -8105 Department of Agriculture of Utilization Research For tailored information on (information and kiblications) 3101 Park Center Drive Department of ComMerce conservation and renewable Alikandria, VA 22302 Washington, DO 20235 energy: Commodity PutilLes- (70:2756-3276 (202) 673-5374 National Appropriate 11*.ading (inspection and safety) Technology Assistance 2033 K Street; -MY.- Human Nutrition (202) 673-5362 Service Washington; D' 20581 Information Service ,(nutrition information) Department of Energy (202) 254-3067 Department of Agriculture P.O. Box 2525 (corripfaints only) Federal Building Constituent Affairs Butte, MT 59702, (202) 254 -8630 Rooms 35' and 364 Nr4onal Weather Service 1 (800) 428-1718 (information) 6505 Beicrest Road Uoreartment of Commerce (toll free in Montana) Hyattsville, MD 20782 Washington, DC 20901 1 (800) 428-2525 Consumer Information (301)436-8617;7725 /301) 427-7258 (toll free outside Montana) Center Pueblo, CO 81009 Inspector General's Hotline Office of Metric Programs Conservation and Renewable Office of the Inspector General Department of Commerce Energy Inquiry and Referral Consumer Product Department of Agriculture Room H4082 Service Safety Commission P.O. Box 23399 Washington, DC 20230 Department of Energy Washington, DC 20026 (2('2) 377-0944 1 (80(4462-4983 To report a hazardous Product (202)472-1368. Or a product-related injury, or to (toll free in Pennsylvania) 1 (800) 424-9121 (toll free) inquire about product recalls, Patent and Wademark Office 1 (800) 523-2929 call or write. Department of Commerce (toll free outside Pennsylvania) Meat and Poultry Hotline Waihington,'DC 20231 Product Safety Hotilrie 1 (800)233-3071 FoodBefety'and- -- ,(703) 557-3341 ConeuMer Product _ (toll free ,rt Alaika and Hawaii) Inspection Service Safety Commission (telephone inquiries only) Department of Agriculture Washington, DC 20207 Department of Washington, DC 20250 1 (800) 638-CPSC Education Office of Scientific and (202) 447 -3333 (toll free) Technical Information (voice/TDD) 1 (804.1fe38-11270 Clearinghouse on the Department of Energy 1 (800) 535-4555 P.O. Box 62 'i_t_Ittfrae TOD) Handicapped (toll free TDD) 1 (800) 492-8104 Department of Education Oak Ridge, TN 37831 (toll free TDD in Maryland) Mail Stop 2319 (written inquiries only) Office of the Washington, DC 20202 Departmept of Consumer Advisor (202)732-V50 Division of Consumer Affairs Agriculti;re Department of Agriculture Department of Energy Washington, DC 20250 Consumer Affairs Staff Washington, DC 20585 (202) 382-9681 (202) 586-5373 Agriculti ell Marketing Department of Education Service, Washington, DC 20202 Office of Information (202) 732-3679 Office of Conservation and Department of Agriculture Visitor Information Center Renewable Energy Washington, DC 20250 Department of Agriculture Matterization Assistance (202) 447 -8998 Federal Student Financial Washington, DC 20250 Aid Program Inquiries: (202) 447-2791 Department of Energy Animal Care Staff Department of Education Washington, DC 20585 Veterinary Services, APHIS Department CY 86 Department of Pueblo, CO 81009 (202) 586-2204 Department of Agriculture Commerce (301) 964-4070 Federal Building, Room 700 6505 Belcrest RoaOh Bureau of the Census Hyattsville, MD 2L'N2 Ciistomer Sarvices (301) 436-7799 Data User Services Division Department of Commerce Washington, DC 20233 (301) 763-4100

76' 82 SELECTED FEDECAL AGENCIES

Department of.Health National Health Manufactured Housing and United States atid-HumariOervices Inforination Center ConstruCtion Standards Geological Survey Department of Health Division Department of the Interior ,AIDS Hotline, and HumanServices Department of Housing 12201 Sunrise Valley Drive AePtiired Ininiune P.O. Box 1133, and Urban Development Reston, VA 22092 Defiblericy:SY lid rothe Washington, DC 20013 Room 9156 (703) 648-4427 1 (860)3424IDS(toll free)' (2Q2) 429 -9091 Washington, DC 20410 1(800) free) (202) 755 -6920 Cancer Hotline, Deparment of Justice 1,(800) 47CANCER 'Natio na! Runaway Office of Fair Housing (toll freeri continental U.S.) Switchboard and Equal Opportunity Antitrust Division T (800),630-:6070. 1(800) 621-4000 (toll free) Department of Housing Department of Justice ;(toll free In Alaska). and Urban Development Washington, DC 20530 1 (808) 52471234,(Hawaii) Of Ice,of Child Room 5100 (202) 633-3543 Support Enforcement Washington, DC 20410 Civil Rights Division Food and Drug Department of Health (202) 755-7252' Look in your telephone 'Administration and,Hinnan Services 1 (800) 424-8590 (toll free) directory under "U.S. Lookrn,Yoiir telephone Washington; DC 20201 Goveniment, Justice directory under "U.S; (202) 245.7_1903 Office of Single' Department, Civil Rights Government, Health and Family Housing Human Services Department, Office for Civil Rights Divisionr If it does not appear, Department of Housing call the FIC nearest you (see Food and Dreg Administration" Department of Health and Urban Detelopment page 75) or contact: If it does not appeac-Call a and Human Services Room 9266 Civil Rights Division FIC nearest you (iSe page 75). Washington; ;.,1C 20201 Washington, DC. 3 Department of Justice or'Contiet; (202) 245-6671 (202) 755 -3046 Washington,' DC 20530 Consuiner. Affairs and (202) 472-2916 (TDD) (202) 633-3847 inforinatIori Staff Office of Urban Rehabilitation Food acid Drug Administration Office of Prepaid Health Care Department of Housing -(171, FC4.110), Drug Enforcement Department of Health aid Urban Development Administration 'Department of Health and Huthan Seryices Room 7168 Look in your telephone and Hunian, Services Washington, DC 20201 Washington, DC 20410 directory under "U.S. 5600,Fishers Lane (202) 245-8036 (202) 755-5685 Room 3=86 Government, Justice Department, Drug Enforcement ,RockVille:MD 20.857 President's Council on Title I insurance Division Administration:' If it does not (301)443-4166 Physical Fitness and Sports Department of Housing appear, call the FIC nearest you Department of Health and Urban Development' (see page 75)or rentact: Health Care Financing and Human Servibes Room 9160 Administration Drug Enforcement 450 5ili Street, N.W. Washington, DC 20410 Administration DepartMent of Health Washington, DC 20001 (202) 755-6680 Department of Justice and HuMan'Services (232) 272=3430 , 6325 SecurityBoulevard 1405 Eye Street, N.W. Department of Washington, DC 20537 Baltimore, MD 21207 Second Surgical the Interior (202) 633-1000 (:01) 594-9086 Opinion program Department of Health Bureau of Indian Affairs Federal Bureau of Health Standards and and Human Services Department of the Interior Imestigation Quality Bureau' Washington, DC 20201 Washington, DC 20240 Look inside the front cover of Health Caro Financing 1 (800) 492-6603 (202) 343-5116' your telephone directory for the Administration (toll free in Maryland) number of the nearest FBI' Department of Health 1(800) 638-6633 Bureau of Land Management office. if it does not appear, look and Human Services (toll free outside Maryland) Department of the Interior under "U.S., Government, 6325 Security Boulevard Washington, DC 20240 Justice Department, Federal Baltimore, MD 21207 Social Security, (202) 343 -4820 Bureau of investigations You (301) 594-7940 Administration. may also Contact; Look in,yoUr telephone Consumer Affairs HIII-Burton Free Hospital Administrator Federal Bureau of directory under "U.S. investigation ,Cam Hotline Government, Health and Office of the Secretary Department of Justice 1'(800)4,92-0359 Human Services, Department, Department of the Interior Washington, DC 20535 (toll free in Maryland) Socsial Seourity Administration" Washington, DC 20240 (202) 324-3000 1 (8u0) 638-0742, (202) 343 -5521 (toll free outside Maryland) DepartmentofHousing, Immigration and National Park Service and Urban Development Naturalization Service Inspector General's Hotline Department of the Interior Look In your telephone 1 (800) 6313.,73966 InterstatiLandSales Washington, DC 20240 directory under "U.S: (tollhee in Maryland), Registration Division (202) 34374917 1 (600)668,-5779 Department of Housing Government; Justice Department, Immigration and -*gill* Outside Maryiand) and Urban Development United States Fish Room 6278 ,and,WIldlife Service, Naturalization,Servicer If it does not appear, call the FIC Center on Child, 'Washington, DC 20410 Department of the Interior nearest you (see page 75) or fAbtiSe and Neglect (292) 7557.0502 Washington, DC 20240 contact: .,,DePartitient of Health (202) 34375634 `immigration and and Humanteneicee, ,. Box1182 Naturalization Service f r Weihington, DC 20013 Departmenfof Justice (202),24572856 4420 North'Fairfax Drive Arli,,gton, VA 22203 (703) 235-4055 77 SELEOTEO,EDERAL AGENCIES.

Depsirtinentot Labor Office of the Aisistant Boating Safety Classes: Bureau of the Public Debt SecretarY forlieterante United States Coast Guard Consumer Affairs Bureau of Labor-Management, Employment and Training Office of Beating;Public, Office of ttv., CoMmissioner RelatiOns and CooPerative Department of Labor Progrims and Consini .(Affairs (G.--BC) Department of the Treasury Washington, DC 20210 Department of-transportation E Street Building Deparlinent of Labor (202) 523,9116 Washington;t02ogio, Washington, DC 20593 Washington, DC 20239 (202) 267-0972 (202) 376-4300 -(202) 523'-6098 .24ffica of LaborNanagement Standards Boating Safety Hotline Comptroller of the Currency Coordinator of DepartMent of Labor United Statee Gast Guard The Comptroller'of the Consumer Affairs Washihgton, DC 20210 Department of Transportation Currency handles cornp:aints ,DePartMent of Labor (202) 523-7343 Washington, DC 20593' about national, banks, i.e.,, Washington,' DC 20210 (202) 267-0780 banks that have the word, (202)`5236060' Pension and Welfare 1 (800) 368 -5647 (toll free), "National" in their names or t/ s (general Inquiries) Benefits Administration initiaiz-7N.Ar after their names. Offide of 1=icgrain Services Oil and Chemciai Spills: For assislailf:klopk in your -EniPlciyinent and Department of Labor National Reirponse Center .telephone diracie:yunder Training Administration Washington, DC 20210 United,Btates Coast Guard t",,U.S,-Government `Look in yoUr,,teleptione (202) 523-8921 Headquarters; G.t.TGC-2 Treasury Department directory under "U.S. Department Of Transportation Comptroller of theCurrency:' Gine rnerit,..Latior Washington, DC 20593 If it does not appear, call the DePartment, EinplOyment and DepartmentofState 1202)267.42675 FIC nearest you (see`paga 75) Training Administration." If it Oversee* Citizen Services (800) 424-8802. (t6ll free) or contact:: doe* noterpfieg,:criff the FIC DePartinent of State Comptroller of the Currency nearest you,(see'pege 75) Or Washington; DC 20 contact: Railway Safely: Director, Consumer Activities (202) 647.4666 Federal Railroad Department of the Tren.sury Employment and . (nori:einergencies) Training Administration' Administration 490 L'Enfant Plaza, S.W. .(202) 647-5225 Washing 6n, DC 20219' Director, Office of PublicAffairs OfficeCf Safety (RRS-20) (emergencies) (202) 287-4265 Department of Labor, Department of Transportation Washington; DC 20590 Washington, DC 0210 Passport Services (202) 366-0522 Financial Management (202) 523 -6871 Department of State Service 1425 K Street, N.W. Office of External Affairs 'EmPloyinalit Standnrds 'Washington, DC 20524 Department of 'Department of the Treasury Administration (202) 523 -1355 the liaastiry Washington, DC 20226 OffiCe of infoiniation Bureau of Alcohol, (202) 566-2780 and Coneum er Affairs Visa Services Tobacco and Firearms Department of Labor Department of State Look in your telephone Washington; DC 20210 Washington, DC 20520 Internal fievenue Service directory Under N.s.S. (202) 523-8743 (202) 663-1972 Look in Your,telephone Government, Treasury directory unadr Department of Department, Bureau of Alcohol, "U.S. Government Mine Safety,,and Tobacco and Firearms." If it. Health Administration Treasury DePartment Transportation -does not appear, call the FIC internal Revenue Service Office of Information A,- Safety: nearest you (see page 75) or If it does not appear, call the and Public Affairs contact: Department'of Labor' Fc..firral,Aviation FIC nearest you (see page 75). Bureau of Alcohol, Ballston Towers,#3 Admin!strition Tobacco and Firearms Arlington, VA 22203 Community and Consumer 'United States Department of the Treasury (703) 235 -1452 LiaisOn Division, FAA Customs Service (APA-200) Room 6202A Department the Treasury Department offransportation 1200 PennsylvaniaAvenue, NW. 1301 Constitution Avenue, NW. -azotipational Safety and Washington, DC 20226 Health Administration Washington;DC 20591 Washington,: DC 20229 (202)267=3479,8592 (202) 535-4703 (202) 566.43157 Look in your telephone 1 (800) FM-SURE (202) 287-4097 (IDD) directory drrcier (toll fres except in To report lost or stolen Government,' Labor District of Columbia) expiusives, or to report Counterfeit Goods Hotline Department Occupational explosive incidents or (212} 466-5784 Safety and,Health Airline Passenger Complaints: bombings, call: 1(800) USA-FAKE AdMinistratiOn' Kit does not Office of Iiitcrgovermtental 1 (800) 424-9555 (toll free in New YOrk, New appear, call the FIC nearest you and Cerisumer Affairs (i -25) (toll free) Jersey, Connecticut, (see page;75) or 'Contact: Department of Transportation Occupational Safety and Pennsylvania) Washington; DC 20590 Bureau of Engraving HeilthAdministrecion (202) 366 -2220 Office Of InforMaOn and and Printing Narcotics/Drug Smuggling (202) 366.62850`,(IDD) Hotline Consumer' Affairs. Program Analysis and Departniontof Labor External Affairs 1,(800) BE-ALEFT1* (toll free) Auto, Safety Hotline: Departnient of the Treasury Washington,,oc:20210 National HighWai Traffic Room 533M UnitadStates Mint (202) 523-8151, Safety; arninistratien 14th and C Streets, S.W. Coneureer Affairs Division (NEE -10); Yashington, DC 20228 Department of the -Treasury ,DaPartineia of Transportation c, 1) 447 -0193 -10001 AerosPace Road Washington; DC 20690 wham, MD 20706 (202) 366 -0123 (301) 436 -,7400 (202) 765.;9919 (rob) 1004:4,4244393 (toll free) (800):4244153 -(toll free. TOD), 4 SELECTED FEDERAL AGENCIES

United Stites Equal Employment Federal Emergency Federal Reserve System Savings Bonds Division Opportunity Management Agency The Board of Governom Office of Pub lib Affairs CommiSsion Look in yoUr telephone handles consumer complaints DePertinent of the Treasury Look In yolir telephone directory under 'U.S. about state banks and trust 1111 20itiStreet,"N.W. directory under "U.S. Government, Federal companies which are members 'Room 302 Government, Equ'...! Emergency Management of the Federal Reserve Srtem. 'Washington; pp, 20036 Employinent OPp.,,,unity 'Agency:. If it does not appear, For assistance,'Iook in yciiir (202)634=538S Commission' If it dries nut call the FIC nearest you (see teisphone directory under "U.S. 11800) US`;30NDS (toll free) appear, Cal;,,iie FiC 'nearest you page 75),Or contact: Government, Federal Reserve USA -8888 (DG Intro area) (see'page 75) or contact: Emergency Prepare4r4ss System,'Board of Governors: or Office of Program Operations and Response "Federal Reserve Bank' If Environmental Equal Employment. Office of the External neither appears, call the FIC Protection Agency OpPortunitiComMission Affairs Directorate- nearest you (see page 75) or 2401 E Street; N.W. Federal Emergency contact: Asbestos Hotline ,ManagsMent Agency Board of GOventions of the 1(800) 334-8571, ext. 6741 Washington, DC 2( 307 Washington, DC 20472 Federal Reserve System (toll free) (202"04-6831 (202) 646 -4000 Division of Consumer Federal and.Commtirriry Affairs Chemical Emergency Communications Federal Insirra nee Washington, DC 20551 preparidnerie-Program Administration -(202) 452-3,946 (CEP?)'Hotline Federal Emergency. Environindicial, Complaints about Manage Mint Agency Federal Trade Protection Agency, telephone aySteme: Washington,'DC 20472 Commission Nishington, DC 20460 Common Carrier Bureau (202) 646;2781 Lobk in your telephone -.1202) 4794449 Inforinal Complaint's Branch 1(800) 638-6620 (toll free) 'directory under "U.S., J-(801035-0202 Federal Communications povernment,-Federal Trade (toll free:except inlasica and Commission Office of Disaster- ,Cominissicielf it does not District of Columbia) 2025 M Street,,N.W. Assistance Programs appear, call the FIC nearest you Room 6202 Federal Emergency (see page '75) _or contact: -inipector,Generels 'Washington, DC 20554 Management Agency. Correspondence Branch -Whistle BlowerHotline (202) 632-7553 Washington, DC 20472 Federal. Trade,Conimission (202) 382 -4977' .(202) 632-609 (TDD) (202) 646 -3615 Washington, DC 20580 1 (800)424-4000 (toll (ran) General information: (mitts., 'complaints only) Consumer Assistance and U.S. Fire tdministration -National eeiticides -Federal Emergency PubliCheference Branch TelecommtinicationS Small Busineit OffiCe Managementgency Federal Trade Commission Net Work(lffrrN) Federal Communications NETC WashingiOn, DC 20580 (606)743 -31:91' Commisaio 16825 South Setoit Avenue ,(202) 326-222? 1 1800),8,58,+PEST 1919 M Street, N.W. 'Room 254 Emmitsburg, MD 21727 (publications) freeOU'iside 4(tollTexas) Washington, DC 20554 (301) 447-1080 (202) 646-2449 General Services Office of Public Affairs (202) 632h:6999410D) Administration Environmental. Complaints about radio Federal Home Loan Surplus Federal property Protection Agency or,televisio Bank 3card sales Washingtcin, DC 20460 Mass Media Bureau. The Ficieral Home Lcrn Bank Look in your telephone (202) 382-4361 Complaints and Investigations Board.handled complaints directory under "U.S. Federal Communications about tavings and Loan :Public Information Center Cominisslori Government, General Services -associations. For assistance, Administration? If it does not PIC (PM -211B) 2025 M Street, N.W. look in your telephone directory appear, call the FIC naarest you Environmental Room 8210 under "U.S. Government, (see page 75). Protection Agency Washingto it; ,DC 20554 Federal HoMia Loan Bank 'Washington; DC 20460 (202) 632-7048 :Briard? If it deep not appear, ,(202) 382:208,0 (202) 6:3::L,6999 (TOD) Government (general infOrmation) call the FIC nearest you (see Printing Office zFederal"Deposit page 75) or contact: Resource Conservation and insurance Corporation Federal Homeloan Gover .nest publications: Publications Service Section Recover :Act (RCRA) FDIC handlca Complaints about Bank Board Government Printing Office SuperfUend Hotline FDIQ-insurect banks which are Office,Of Washington, DC 20402 'Environmental not members cl.the Federal Community Investment (202) 275-3050 PretecticinAgen4. ReierveSistern: For' 1700 G Street, N.W. Washington'9C 20460 assistance, look in:your Washington, DC 20552 Subscriptions to '(202) 382-3000 telePhonedire.clOry unde "U.S. (202) 653-2679 Government Periodicals: = 1(800) 424-9346 (toll free) Governmem, Federal Deposit Subscription Research Insurance C9roiiratiOn? If it .iFederal,Maritime Section Safe Drinking Water Hotline does not appear, call the FIC terinmitsion, Government Printing Office (202)382=5633 nearest you (see page 75) or Office ,of Info rmiN: Inquiries Washington, DC 20402 '1 mooy426479110011freey contact;,`' and Complaints (202) 275-3054 Office of Consumer Affairs 1100 L Street; N.W. Toxl&Substencea Control Act Federal Deposit 'Washington,- DC 20573 'Aiiisti**10P01109k IneUran4 Corporation- ,(202),523 -5807 'Service., , 55017th'Street,'N.W. (F130), 'Environmental Washington;:DC:20429 Agency (202) 8983536, 'Washington, DC 20024' (202),898-3535 (TDD) 12P2).654-7.1404- 1 (890)424 t=54881t011iree)

79 SELECTED FEDERAL AGENCIES

'interstate' Commerce' 'Postal Rate Tennessee Valley Veterans Administration Comrrtission commission Authority For information abouLVA maiof CoinpilinC-i' -- Ofticaol,tha- 0,141.1,J11vattue mcdical care or benefits and COMiiiiiief 1036- istance Consumer Advocate 400 West Summit Hill Drive contact yotir nearetit VA-facility. "Wiehrrigitin, DO.26423. PolidRate c:omrnissicn KnoxYille, TN 37902 Look in ydur telephone .1202) 27541148' Washington, DC20268 (615) 632-4402 directory, .finder "U.S. (202)789-6830 1 (800)362,9250 Government, Veterans NationaltAtChives and (toll free in_Tannessi3e) Administfl lion" for the VA President's Committee 1 "(800) 251-9242. Regional Office if VA Medical (toll free in Alabama, Arkansas, Center serving your area. If it RefainCe Branch -Georgle;.rsurttucky,-.Mississip.p.i,.. does not appear, call the FIC "NatiOnalArChiies and Handicape4 North Carolina, Virginia) nearest you (see-page 75) or ReCorda Adminiatration i11112,0th Street:NW contact: 'Washirigtoni.DC 20408 Sink 636 Department cf Medicine Washington, DC 2036 -United States (202) 6234220; Poeta! Service and Surgery (202) 5234774 (TDD) 653.;5044- If you experience difficulty. Veterans Administration (202) 653 -5050 (TDD) Office of Executive when ordering Merchandise 'Federal Register or cOnduCting business CommiinicetIons (101B) National Archives and- Railroad RetireMent transactions through the mail, Washington, DC 20420 Records Adininistratiorr 'Board or suspectat you have been .2)233-5081 844 Rush Street -Washington, DC20408 the victim of a mail fraud or e(?02) 523 -5246 Chicado, iL60611 Department Of miarePresentatio'n sriheme, :t202) 523 -5229 (TDD) (312) 751-4596 contact your Ppitinaster r or Memorial Affairs local Postal inipector. look in Veterans Adininistration '-kbliCations Services _ Public and Consumer Securities and ynurielephonii directory under Naticinefi,),.7thivas and Eichinge Commission "U.S. Government, Piistal Affairs Staff (40H). Redords k:ministration Washington, DC 20420 Offial of Consumer Affairs Service U.S.. ". ter these local Washington, DC 20408 (202) 233 -5386 and information Services listings.if they.cio not appear, (202) 523=;3181: 450 5th"Strael;N.W. contact: (202) 523,0774,(TDD)- Washing*, DC 20549 Chief Postal Inspector Department of (202) 272-7440 United States Postal Service Veterans Benefits National_Credit (investor contrileinta) Washington, DC 20260-2100 Veterans Administration Union AdMipistrption, (204272-7450 (202)268-4267 Veterans Assistance LoOk (ilia& telephone (public filingij Service (27) directory UnderN.S. For consumer convenience, all Washington, DC'20423 (202) 233 -2567 GoyemmeriL-Natitinal Credit Small_Busines Post Offices and letter carriers Union AdministitiOn:' if it does have postage -free Consumer Administration Office of Public Affairs not appear Call the FIC nearest. Office Of Consuiner Affairs Service Cards available for Veterans Administration You (see page 75) or contact: i441 L Striettl.W., reporting Mail problems and National Credit submitting comments and Consulter Affairs and Room 503-D Inter 2. -ammunications Union A611641088°4 Washington, DC 20416 suggestions: If the problem Service (003D) 1776 G Street; NW. (202) 653-6170 cannot be resolved using the Wash;ngtort, DC 20456 Consumer SeryidaCard or Washington, DC 204."1 (202) 233 -2843 (202) 357 -1000 thrcugh direct contact with the local Post Office, write or call: Natipnal Labor Consumer Advocate Relationi:Board United States Postal Service Office of the -Washington, D9 20260-6720 EacedutlYSSecretary, (202) 268-2284 1717 Pennsylvania Ave., N.W. Rdom.701, Washingtorq DC 20570 (202) 254-9430 NucleOrNegulatory Commission, Office of Governmental Counterfeit Products, and PublIC Affairs; 1. Counterfeit products-include 'any product,beaeng anJunauthorized Washington, DC,.0955. representation' of a Manufaerrer's trademark or trade- name. (301) 49247715 2. Examples of products which have beenebounterfeited include prescription gakpverAtiecountit'Sdnig's, clothing, credit Cards, watches, pacemakers, pensicn Benefit and machiriXand-aulamobile replacement parts. GuaiantYCiSrporntion 4.Becatiabsc,Ounterfeit;preducts are often of ,sub- standard qUality, there are Street;N.W. potentialsafety:risks,which'may cause personal injury, as well as .ecrinomic;,'Ioss. Washington; DC 20006 5. Avoiding counterfeit ProduCts,takes practice. The following are usually (202).7784800 associated .with counterfeit products: .(202)778 -8859 (TDD) -rincorrect; ameared or blurred product packaging theorrectSpellingOf brand name Warrantylorguaranted available "unbelleYably"-low prices- 6. The .linitetfStatea can take, aminel action; underthe, stiff, penalties of the 1984,AreCotinterfeitl,Lawagaing counterfeitera.and -those who distribute these. prcidUcti.lf,Youffiink you halie.Purchased:abournerfeit product, call the U.S:ICListoma"ServinaCounterN t Goode'Hotifne, (212)466.r5784; or the,Federal'Bureatt,of,Investigation,1202)324-3000. Federal TDD Directory

liectiori.lisWtederalcOffices thatare equipped to handle inquiries and complaints from persons with hearing

, -and speech ifrfrialfffients., 11411.. 1M

Architeottirafrnd- International Trade Rehabilitation Services Department of Housing WanSPOttaticin Barriers Administration, Administration and Urban Development Board- Automated in,fi ;rmaticili 330 C Street; S.W. 451 Seventh Street, S.W. s.W. Management Division Washington, DC 20202 Washington, DC 20410 R`oom 1010 ClUality Control Branch (202) 732-1298,2848 (T1o) Skas"Thingion,bc20202 Herbert C. Hoover Building Office of (202) 245-1801 (vilice/TDD) Roan;1848 Department of Health Intergovernmental Relations (202) 24541591 "(voicefTDD) Washington, DC 20230 and Human-Services (202) 426-60301TDD) 202) 472-.4709,(4olde/TOD) (202) 177-0459 (TDD) Handicapped Employment Fair Housing and LaW.Librari Program Equal Opportunity Office Central IntelligenCe 1411iS.iet and 200 Independence Ave., S.W. (202) 426-0015 (voice/TDD) gent donstitution Avenue, NW. Washington, DC 20201 iiiiiiinc400Program Office Room`1894 (202)475-0071;0073 Departmentnf Wishington;OC 20505 Washington; DC 20230 (voice/TDD) the Interior ,..(202),351=23)6,(VoiCe/TDD) (202)477-5588. (TDD) Food and Drug 18th and C Streets, N.W. Nations: Bureau of Standards Administration Washington, DC:20240 Coininietion on' Office,of Personnel 5600 Fishers Lane AdminietratiOn Building Parklawn Building Personnel Office Vermont Avenue, N.W. Room A123 Rockville, MP '7,1r357 (202) 343-4817 (TDD) Washington,DC 20425 Gait hersburg;MD 20e09 Personnel (202) 376;8111.(voice/TDD). (301) 975-3014 (TDD) -(301) 443-1P70 (TDD) National Park Service Equal Employment ,t2021343=3679 (TDD) Department of National keither Service Opportunity Office 'National Meteorological Center (301) 443 -1818 (TDD) Special Programs Branch :Agrioulture World Weather Building (202) 426-2364 (TDD) -14th Street-and Rodm 307 National Library Ind eperidendeAvenue, S.W. 1 Medicine Suitlanii, MD 20233 NiH34 Department of Justice -Washington,,,pc 20250 (301) 427 -4409 (voitelTDD) 8600 Rockville Pike 10th Strut and (Official business,-no fOrecasts) Constitution Avenue, NW. Central Employment and Rockiille, MI) 20857 (301) 496 -5511 (TDD) Washington, DC 20530 Selective Placement Office Office of the Secretary (262) 447 -2436 (voice/TDD) Office of Civil Rights"' Office of Civil Rights Personnel Equal EthploYment OppOrtunity 2fv) independence Ave., S.W. (202) 272-6098 (TDD) Meat edit _POultikHotline PrOgrains Division (202) 447 -3333 (voice/TDD) Washington, DC 20201 Herbert d. Hdover Building (202) 472.-2916 (TDD) Civil Rights Division 1 (800) 535-4555 RoOm 6012: (202) 786-4463 (TDD) .(t011,free voice/TDD)' Washington; DC 20230 Social Security (202) 377=5691 (voice/TDD) Administration FBI Tours Department of 6401 Security Boulevard (202) 324-3553 (TDD) -the-Army DePartment of Baltimore, MD 21235 EduCation 1 (800)392-0812 FBI IdentificationDivision Civilian Personnel Office 330 CIStreet, SW: (toll free TDD in Missouri) (202) 324-2334, -Arlington, VA 22212 Wishii-igtOn,`DC 20202 1 (800) 325-0778 (202)1392=.6775 (Voice/TDD) (toll free TDD outside Missouri) Captioning and Department of Mide Services DommerCe- 330 C Street;,S.W. Washington, DC 20202 ,14ttiStreet and' (202)732-1177 (voice/TDD) Constitution Avenue, N.W: (202)732-11,89,(TDD) Washington; DC 20230 Hearing or speech impaired individuals who use a Telecom- , :National inititute municationsDevice for tho Deaf (TDD orTTY) may get assistance Bureau of theCO0U3 on Diiabilffi and with calls made to and from a telecommunications device by ,P,OPulittion,Dkrislon" Reffabilitation Research calling: :Statistical Information Staff 330 C.Strefit, TDD/TTY Operator Services -Suitlind and Silver Hill Roads -Wistilni,,bn, DC 20202 1 (800) 855-1155 (toll free) Federal Building; Room 2030 (202) 732- 1198,(f DD) Suitland; MD 20233' If you need assistance and you have TDD equipMenc; the TDD (301) (voice/TDD) Offiditoi Clyil Rights Operator can help you to make any of the following: 330 d Street; EN: Pefn910PPOIc 49rvey0 Washington; DC 20202 Division Credit card cal:3 (With _valid telephone Calling card) (202)712.=1467(volce/TDD) dolleCtvalls (paid for bythe'Oerson YOu_ere calling) Consumer Ekpenditures, 1202) 792-1686 (TDD) Person -to- person calls (to a specific person) "Surveys Pr( greening Branch Third party calisloids billed to a number other than the one -,,/;(301) 763-4113; 4389 (TDD) --Office,of Deafness and COM mUnic.itliiiDieorders you arcs, calling to of from) 1^, '330d 'Street(5.W; Calls frOin a hotel of meiei y1lcistkiribtoii; DC 20202 "6 Calls from a pay,phorie'(oilly credit card, collect or third party calls) .1202)"732 -1398 (VOICe/TDDY

01 FEDERAL TDD DIRECTORY

Department of Libor Federal' NUclear Regulatory, Tennessee Valley 200 Constitution Arnim, N.W. Communications Commission Authority Washington, DC 20210 Comemission Washington, DC 20555 400 West Summit Hill Drive 1919 tit Street, N.W. (202) 492 -4626 (voice/TDD) Office of Civil Rights Knoxville, TN 37902 Washington; DC 20554 1 (800) 362-9250 (202),523-7090,(voiCe/TOD) (202) 632 -6999 (voice/TDD) Office of Personnel (toll free TDD in Tennessee; Management Department of the Navy 1 (800) 251=9542 Federal.Deposit 1900 E Street, N.W. (toll free TDD outside Tennessee) Civilian PereorineiGffice InsuranceCorporation Washirigton;l2C 20415 Washington, DC 20376 1776 F Street, N.W. United States House Personnel (202) 692-2658 (TDD). Washington, DC 20429 (202) 632-9513 (voice/TDD) Of,Reptisentatives (202) 898-3537 (voice/TAD) Washington, DC 20215 Department of State 1 (800) 424-5488 EqUal Employment (202) 225 -1904 (TDD) 2201 CStreet, NW. (toll free voice/TDD) Opportunity DiVielen Washington, DC 20520 ,(202) 632 -6272 Obice/TOD) United States Federal Reserve-Board Information, Agency, Personnel Office 20th and C Streets, N.W. (202) 647-7256(T0D) Job Information CenZar 3G. h ShStreet;$ .WW. Washington, pc 20551 (202) 653.4260 (tioleelTDD) Wadhington; DC 20547 :Department of (202) 452-3544 (TDD) (204'485=7157 (voice/TDD) Transportation President's Committee- Federal Trade On Employment of United States National IlighWay' ,Thittfic COmmissiOn tho Handiaapped- 5th and enlisyNania Ave., N.W. -Poatal Service Sifetir Administration f111 20thStreet,:N.W. 4751:Enfant Plaza West, S.W. Washington,-DC 20580 400 7th Street, SW. Washington, DC 20036' Washington,CC 20260 (202) 523- 3638 '(voice/TDD) Washington; DC 20590 (202) 653 -5050 (TDD) (202)"268-2310 (TDD)' (202) 3664613 (vOice/TOD) Interstate Commerce. Sedurities and- United States Senate Departinetit of Cointhisaion Exchange:Commission Constitution Avenue and Washington, DC 20510, the -Tiainy 450 Fifth Street; NW 4075 (TPD) 12th Street, N.W. Washifigtan, DC 20549 telecohnituitiOtions Center Washington, DC 20011 (202) 272-4552'(voice/TOD) 15th Street and (202) 27571721 (TDD) Veterans-Administration Pennsylvania Avenue, NW. Sniall.Business 810 VermOnt'Avenue, NW Washirigtah; DC 20220 .Libraryof:Congrass Washington, DC 20420 Personnel Office [202) 566-2073,(TDD) 1st Street and 1725 Eye Street;NW. , Indecandence Avenue, S.E. (202) 233 -3319 (voice/TDD) Bureau of the Public Debt Washington; DC 20416 Washington; DC 20540 (202) 653-7562 (voice/TDD)° 13th and,C Streets, S.W. (202) 287-6200 fTDD)' Architectural and Washington, DC 20590 Smithsonian'InstitOon Transportation Barricds :(202) 2874097(TDD) Merit Systems Compliance Board' Protection -Board Special Education Program (202) 233 -3248 (vocileffDD) Internal Rdyenue Service 1120 Vermont Avian N.W. Washington, DC 20560 1111 Constihition Avenue, N.W. Washington, DC 20419 (202) 357-1696 (TDD) Washinigiin, D020224 (202) 653 -8896 (Voice/TDD) 1(800) 382-4059 (toll free TOrsin Indiana) Nationallteronautics BOOlcS fort '1 (800).428,4732 and SOlice Blind 'and, Physically Hand' capped Persons (toll free TDD outsiddindiana) AdMiniattation The Library of COngreda has a free leading program for Environriiental Ann Maryland Aver,kle, S.W. blind and physizallY handicitoped individuals. Books, nirigton, DC 20546 magazines, and other publications are avelableinBraille Protection Agency, and/or audierecordings1P Persons who cannot hold a book 1.01.M Street, S.W. Personnel Office or see to-read regular print. yViihiligton,,DC 20460 (202) 426-1436 (TDD) (202) 382 -45b5 (voice/TDD) Special playback equipMent is available oh loan from Greenbelt PalsonnetOffice the Library ofCongress. Cassetted and records can be EgtiaiEmployment ordered from,about160 coorerating libraries.Anyone.who is (301'1'286-7918 (voice/TDD) medically certified as eriabla4 hold a book, who is unable Opportunity to or read ordiraniprint becau.'a of a visual handicap, may 'Commission National ,Archives-and borrow and return these materialsepoitage-free. For more 2401 E,Street,-N.W.;.: .ReCordi service information, send name, and` ddress to: Washington, DC 20507 8th and Pennsylvania Ave., N.W. National Library Service for the. (202) 634-8565, 7057, (TDD) Waehindton, DC 20408 .Blind and.Pnysically Handicapped ,(202) 523 -0774 (TDD) ThaLibrary of Congress Executive'Officl) 'Washington, pc 20542 National Council ,Of the`Presidin, Recordings forthe Blinif(RFB) is a national, nonprofit on'the-fiEindiCapped service Organization that Provides free cassette.. cf 'The White He ;800 IndePeridence 1600 Pennsylvanle .,qe N.W. educational teidbooks'to persons with medically certified Suite 814 sight impairments. The RFB'also offers a collection of Wathington, DC 20500 'Washington, DC 20591 cassettes featuring consumer publications provided by the -(202) 456-:6210 (fOice/TOD) (202) 267.4232 (TDD) Federafgoveriunent: For more information and an .application; contact: Student SeniiceeCI -Redording for the Blind, Inc. 20 Fteszel Rod& Prineeton,'NJ,085.0- (609) 452-0606'. l'(800) 221 -4792 (toll free outside New Jerday) Index 1111e01113=!1111 'This alphabetical indexwillhelpyoufind the right organization to contact about your complaint. Firstlookfor the specific topic'ivalfaekitoiiiobilea. Underthis toOic heading will be one or more contacts followed by theHandbookpage number(s), yvherb find-ary and/o-rtelephone numbarfor each contact. Sometimesyou willbe directed to SEE another entry foialist of contacts: SEE ALSO references directyouto other topics that may be related to your problem and helpyoulocate

the right contact._ - This indei also lists all sections in theHandb'ok.

Adieffising(fraudulent and deceptive Antitrust AutomobilesContinued practiteS). Department of Justice, Antitrust lenion laws National Advertising Division, Council of 'Division 77 State and Local Consumer Protection Better BuSiness BUreaus 43 Federal Trade Commission 79 Offices 45' Federal Trade Commission 79 odometertampering and fraud Apartments: SEE ALSO Housing State and Loeal ConSurner Protection Auto Safety Hotline 78 State and Local Consumer Protection Offices 4S State and Local bonsUmer Protection Offices 45 Offices 45 Aging. SEE,AL.S6Health; HoUSing; Medicaid; Medicare; Medical) Appliances pedestrian safety Ameridan Health Care ASSOf'ltion 42 dispute resolution National Highway Traffic Safety, Federal itHipireeteri 81- Major Appliance Consumer Action Administration 78 social Security AdminiStration 77 Panel (MACAP) 43 recalls State on Aging 59 energy efficiency,labeling National Highway Traffic Safety -Federal Trade"L;bm missio n 79 Administration 78 Agricultural information: SEE Farm safety repairs programs Product Safety Hotline 76 American Automobile Association Agricultural Marketing Service 76 (for AAA certified repair shops) 42 Arbitration. SEEALSo specific industries BBB AUTO LINE 42. and products- Agriculture, DePartment tif 76 Subic, Smart Tip 38 American Arbitration Association 42 National Tire Dealers and Retreadera Aid toFamilieswittlpependent Chi!dren State and Local Consumer Protection (AFDC)-check local telephone AssoCiation 44 Offices 45 State and Local ConSumer Protection directory for public Welfare or Trade,Associations and Third-Party servicescffice Offices 45 Dispute Resolutir-n Programs 42 safety AIDS Hotline 77 Asbestos.Hotline 79 Safety Hotline 78 used Air pollution Associations (professional and trade) Environmental Protection Agency 79 bible Smart Tip 30 Trade ASSociatiOns andThirdFarty Federal Trade Commission 79 Aircraft (air freight, traffic control, low- Dispute Resolution Programs 42 State and Local Consumer Protection flying, noise standards, safety) Auto Safety Hotline 78 Offices 45 Federal Aviation Administration'78 Automobile Manufacturers 31 Bankruptcy Airlines check kcal telephone directory for Department of Transportation, Clic Automobiles Bankruptcy Court clerk of Intergovernmental and advertising Consumer Affairs 78 Federal Trade Commission 79 Banks. Banks are regulated by one or more of the following. CheCk the Eubie Smart Tip 44 State and Local Consumr(Protection descriptions in the Selected Federal International Airline Passengers offices 45 Agencies section to determine which AsioCiatiOn 43 dispute re; )lution American Automobile Association 42 agency(les) to contact. Comptroller of the Currency 7S Alcoholic beverages Automobile Manufacturer's 31 abuse Federal Deposit Insurance NZ% Automotive Consumer Action Corporation 79 National Health Information Center 77 Program (AUTOCAP) 42 Federal Homy Loan Bank Board 79 labeling and ingredients .BBB AUTO LINE 42 Federal Reserve System 73 Bureau of Alcohol, Tobacco and Chrysler Customer Arbitration Firearms 78 State Banking Authorities 61 =Board 43 -BBB AUTO LINE 42 Aliens Ford Consumer Appeals Board 43 13BB National Consumer Arbitration Immigration and Naturaliiation State and Local Consumer Protection Program 42 Service 77 Offices 45 emission standards Better Businuss Bureaus. 39 Amateur radicrfficenseS and inforinatiO) Environmental ProteCrion Agency, SEE ALCO BBB Auto Line; Council of COmmunications Commiision 79 PUblic Information Center 79 -BetterS.Isiness Bureaus Ambulances fuel economy standards' Bicycle safety American Ambulance Association 42 National Highway Traffic Safety Product Safety Hotline 76 State and Local Consumer Protection Adrilinistratiob 78 Offices 45 ,fueleconomy testing and labeling Bilingual education National Clearingho:e on Bilingual American Indians Environniental Protection Agency, Public information Canter 79: Education Hotline 76 -Bureau of Indian Affairs 77 Imported auto standaidi Bill collection ,Animal ,care and Veterinary sert.,ces National Highiraffraffic Safety American Collectors Association 42 Aniline! Care Start 76 Administration Federal Trade Commission 79 ihumine societies-checkfecal ,U.S.',Ctistorne Service7a State and Local Consumer Protection teiephone directory, information kickers on new cars Offices 45 quarantine Federal Trade Commission 79 ,Ariirit EilCare.Staff.+6 insurance b;ack lung benefits State iiidiOcal Consumer Protection Insurance Inforniationinstitute 43 Mine Safety and Health, Administration 78 Gffieee 45 Lecal'COnaurner Protection veterinark.drUs* dfficee5 Blind. SEE ALSO Digabled/HandiCaPpd .FOOd 'and Drug Adtffinistrai'on 'State Insurance RegUlatOre 63 books for 82 '83 .'

Boating Citizenship applications Consumer complaintsContinued recalls, safety Immigration and Naturalization State and Local Consumer Protection Boating Safety Hotline 78 Service'77 Offices 45 'Office of Boating, Public and Civil rights. SEEALSO Discrimination Third-Party Dispute Resolution Coniumer Affairs 78 -Commission on Civil Rights 76 Programs 42 Bonds:SEE InvestMents; Stocks and Department of Health and Human Consumer information bends- Servicee,-Office for Civil Rights 77 Consumer Information Center 76 . Broadcasting Department of Justice, Civil Rights Federal Information Centers 75 FederaCo:..munications Com mission 79 Division 77: Selected Federal Agencies 76 Clearinghouse on the Handicapped 76 State and Local Consumer Protection Brokers (stooks and bonds) Offices 45 Nationaft1ssociation of Securities Clothing -DealerS,'Inc. 44, American Apparel Manufacturers Consumer Information Center 76 ,Securitida'and EXchange Association 42 Consumer Product 3(fety Commission 76 CommiSsion 80. care labeling, Federal Commission 79 Consuiner protection offices du reau ,of Alcohol, Tobacco and children's sleepweir State, County and City Government Firearms 78 (flammability standards) CansuMer Protection Offices 45 - Bureau of the Census 76- Product Safety Hotline 76 Cort!r,acts Bureau of Engraving and Printing 78 Coins EubieSmart Tip 60Y State and Local Consumer Protection Bureau of Indian Affairs 77 U.S. Mint 78' Offices 45 Bureau of Labor-Management Relations Collection agendies and C;ooperativ Programs 78 American Collectors Association 42 Cooperative Extension Service 76 Federal-Tride Commission 79 Bureau of Land Management 77 Coordinator of Consumer Affairs, State and Cecil Consumer Protection Departrt ent of Labor 78 Bureau of the Publictebt 78, Offites 45 Cdrporate Consumer Contacts 7 -BuseSIbeggege, rates,-,and service) Commerce, Department of 76 Correspondence schools. SEE Home study . interstate Commerce eComMiseion 80 Commissaries check with your State and Local Military CoMmissary and Exchange Cosmetics (labeling and safety), Consumer Protection Offices for Contacts 73 Food andThug Administration 77 additional contacts Commission on Civil Rights 76 Council of Better Business Bureeus 39 Cable television. SEE Television Commodity futures and options BBB AUTO LINE 42 Cameras and photographic equipment Commodity Futures Trading BBB National Consumer Arbitration PhotO Marketing Association 44 Commission 76 Program 42 State and Local Consumer Protection National Futures Association 44 National Advertising Division 43 'Offices 45 Commodity Futures Trading Counterfeit products Cancer Hotline 77 CoMmission 76 Counierfeit Goods Hotline 79 Eubie Smart Tip 80, Cars. SEE Automobiles Common Carrier Bureau 79 Courts (small claims) 6 -,Cemeteries -Communications complaints FOeral Communications CoMmission 79 Credit Cemetery Consumer Service billing Comptroller of the Currency 78 Council 43 Federal Trade Commission 79 State and' coal Consumer Protection Computers collection Offices 45 Electronic Industries Association itZ American Collectors Association '42 'veterans Federal Tiede Commission 79 Federal Trade Commission 79 Department of Memorial Affairs 80 ConServation State and Local Consumer Protection Census data energy. SEE Energy Offices 45 Bureau of the Census 76 land. SEE Interior, Departritent of the counseling- soil. SEE Agriculture, Department of Consumer Credit Counseling Central Reference Branch, National Services 6 'Archives and Records Cc,:teerVation and RelewableEnergy State and Local Consumer Protection Administration 80 Inquiry and Referral SeHce-74 Offices 45 -Charitable organizations (reports cn) Construction (home) credit cards Ccuncilpf Better Business Bureaus 39 Home Owners Warranty PrograM 43 bank issued. SEE ALSO Banks National Association of Home Eubie Smart-;lo 62 Chemical and oil spills Blinders 43 all cther cards CherniCat Emergency Preparedness State and Local Consumer Protection tube SMart Tip 62 Program 79 Offices 45 Federal Trade Conimissicp 79 National Response Center 78 discrimination. SEE ALSO Balks Consumer Advocate, U.S. Postal Service 80 Chemical Emergency Preparedness FederalTrad e Commission 79 Program 79 ConsumerAffeits Administrator, lqtrassment Department of theInterior 77 Chief Postaiinspector AO FedilialTrade Commission 79 Consumer Affairs Staff; Department of repair Child abuse and neglect Education State and Local Consumer Protection Natieriatbenter on Child,Abuse and Offices 45 'Neglect 77 Consumer Assistance and Small Business Office, Federal ComMunicattons Credit union's Chlid care. SEE,bity care Comrniasion 79 National Credit Union Administration 80 Child suPpOrten,torcement Consumer pothplaints- Cruise ships: 4'E ALSO Tours and tour fOffice of,Child,Support Enforcement 77 -,CoiParate"ConeuMarContaots 7 packages;-TaVel -'Citizens abroad How 12 Handle vow' Own Complaint 2 ,Euble Smart Tip 74 'erseis Citizeri*ervices 78 Simple complaint Letter Federal MariiiMe Commission 79 INDEX

Currency, employment, EducationContinued Bureau of Engraving and Printing 78 .Equal EmpLymer.t Opporttmity financial aid (federal) Customs Commission 79 Federal Student Financial Aid U.S. Customs Service 78 President's Committee or Employment Program 76 of the Handicapped 80 handicapped children Dams and waterways, general Clearinghouse on the Handicapped 76 DeParm of the Interior, Contumer Commission on Civil Rights 76 State Vocational and Rehabilitation AffaAdministrator 77 Department of Justice, Civil Rights Agencies 67 Day card (c and elderly) Division 77 home study discrimination State and LOcal Consumer protection Federal Trade Commission 79 Department of Health and iluinan Offices National Home Study Council 44 Services, Office for CiviTighls 77 health services State and Local Consumer Protection State and Lena( Consumer Protection Department of Health and Human Office's 45 OffiCes 45 Services, Office for Civil Rights 77 Indian education Debts. SEE Bankruptcy;"Credit hospitals Bureau of Indian Affairs 77 Departmentof Health El,rid Human Dentists: SEE Health care professionals school lunch programs Services; Office for Civil Rights 77 check local telephone directory for Department of Medicine and Surgery, housing school board or supAntendent of Veteran AdrpinistratiOn'.)0 Office of.Pair Housing and Equal schoole ,Department of MemorIatAffairs, Veteran!), Opportunity 77 school lunch program, standards Administration 80 lending. SEE Banks Food and Nutrition Service 76 Medicare/Medicaid Department Of Veterans Benefits 80 special edubation programs Health Care Financing Clearinghouse on the Handicapped 76 Departments, of Governthent. Administration 77 track and technicalachools SEE-ALSO 'specific departments nursing homes Federat.Trade Commission 79 (i34., Agriculture, Department of) -Department of Health and Human NationalAssociation of Trade & `Selected Federal Agencies 76 Services, cifffdelor CM! Rights 77 Technical Schools 44 Detergent. SEE Soap socr'iservIce Orograrrii State and Local Ccinsumer Protection Department of Health and Human pict'Programs.'SEE Weight loss programs Offices 45 OffiCe for Civil-Rights -a veterans 'Direct deposit mortgages DePartment of Veterans Benefits 80 :FinanCial Management Service 78 Office ofFairHousing and Equal 'Education, Department of 76 Direct marketing Opportunity 77 Elderly. SEF. Aging Direct Marketing Association 43 Dispute resolution by third parties Euble SmartM04 ThirdParty Dispute Resolution Electronic funds transfer. SEE ALSO Banks Federal Trade Commission 79 *Programs 42 - Federal Trade Commission 79 State and Local Consumer Protection Financial Management Service 78 Offices 45 Distilled spirits: SEE AlcOholic beverages Electronics, consumer U.S.Postal SerViCe 80. Division of Consumer Affairs, Department Electronic Industries Association 43 Direct selling (door-todoor sales) of Energy 76. Federal Trade Commission 79 Direct Selling Association" 43 Doctors. SEE Health care professionals State and Local Consumer. Protection Federal Trade Commission 79 - Offices 45 State and Local Consumer Protection Door-to-door sales. SEE Direct selling OfficeS 45 Drinking water Emergency preparedness. SEE ALSO Disasters Safe Drinking Water Holine 79 Disabled/Handicapped State Utility Commissions 65 Federal Emergency Management benefits Agency:79 Drug Enforcement Administration 77 Social Security AdminiStration 77 Emergency Preparedness and education Drug's Response 79 Clearinghouse on the Handicapped 76 illegal Fe4sral TDD Directory 81 Emission control standards. Drug Enforcement Administration 77 SEE Automobiles job training and eMployment information, lateling, and safety Employment President's ComMitteo on Employment (prescription and non-prescription) discrimination of the HandicePOed80 Food and Drug Administration 77 Equal Employment Opoodunity rate Vocational and Rehabilitation Narcotics/Drug SmUggling Hotline 78 Agencie's 67 orphan. Commission 79 President's Committee on Employment veterans, National Health Information Center 77 Department of Veterans Benefits 80 Veterinifir of the Handicapped Et') health benefits State Vocational and Rehabilitation Food and Drug Administration 77 -Agencies 67 Pension and Welfare Benefits Dry cleaning Administration 78 bisestere (natural) State and Local Consumer Protection labor disputes Federal Einergency, tylanigement Offices 45 American'Arbitration Association 42 Agency 79- Education. National Labor Relation Board 80 National Weather 'Service 76 bilingual relocation, training, and assistance .l.i.S:peulogidal Sur* 77 National Olearinghouie on Bilingual Employment and Training Discrimination . Education Hotline 76 Administration 78 Oredit: SEE ALSO Banks federal programs State Vocational and Rehabilitation Federal, Tradesoomnilssion 79 .Department of. Education, Consumer Agendies 67 .clay care. Affairs Staff73" unfair labOrpractices Department Of Health andHurnan. DeparlMent of Education; Office of Employritont Standards `ServiCen;Office.fOrChi0 Rights 77 Public Affairs 76- Administration 78

85 Employment..-dontinued Resource Conservation and Recovery Federal Home Loan Bank Board 79 National'tthor Relations Board 80 Act (RCRA) /Superfund Hotline 79 Federal Information Centers 75 veterans. Safe Drinking Water Hotline 79 ,Office of Assistant Secretary for Toxic Substances Control Act F 3ral insurance Administration, Federal Veterans' Ein ployment and Assistance Information Service 79 'Emergency Management Agency 79 Training 78 Ii `rmation Federal Maritime Co mmission,79 wage issties,(ininimum and overtime) :nvironmental Protection,' Agency, Employment Standards PufiliC Information Center 79 Federal notices and regulations Administration program fraud, waste or abuse Federal Register, National Archives workeis'"CoMPens%lon: Environmental Protection Agency, and Records Administration 80 inspeotor derierars Whistle Employrilent Standards Federal property- Administration78 Blower Hotline 79 monuments, parks worliplace economic changes Environmental Protection Agency 79 National Park-Service 77 'Employment Standards surplus sales AdMinistration,78 Equal empioyinen? opportunity GeneralSgrViCaSAdministration 79 workplace safety Equal Employment Opportunity Employr.sient Standards Commission 79 Federal Railroad Administration 78 Administration 78' President's Committee on Employment Federa; Register 80 ,Ocotigational Safety and Health of the Handicapped 80 Administration 78 Eubie Smarttips, Federal Reserve System 79 workPlate teChnOlogica(chingei Airline Passenger Tips 44 Federal Student Financial Aid Program 76 Employment Standards Auto Repairs 38 ,Adniinistration78 Choosing Long Distance Service 30 Federal TDD Directory 81 Contracts 60 tmployinent agencieS Federal Trade Commission 79 Counterfeit Products 80 Federal-Trade Commission 79 Credit Carde 62 Financial aid to*ticiefitS ,NstionalAeseciation of Personnel First Things First 5 Federal Student Financial Aid Conaultants44 Health Fraud 41 Program 76 State and Local tCensumer Protection Home imprevements 58 Offices 45 Financial Management SerNice 78 Mail Order 64' Employment and training Administration 78 Telephone Solicitations 75 Fire insurance Teleshopping 70 State Insurance Regulators 63 Employment Standards Administration 78 Used Cars 30 Fire prevention Energy VaZation Certificates and Travel indoors alterna'ive fuels `Clubs 74 Prod:, Safety Hotline 76 Offide of Conservation and Renewable Warranties/Guarantees 57 outdom Energy 76 Exchange services- U.S. Fire Administration 79 check local telephone directory for Military Commissary and Exchange Firearms state energy, conservation office Contacts 73 conservation Bureau of Alcohol, Tobacco and Explosives Conservation and,Fienewable Energy Firearms 78 Bureau of Alcohol, Tobacco and Inquiry and Referral Service 76 Firearms 78 Fireworks NatiOnal Appropriate Technology Product Safety Hotline 76 Aseistance Servide,76, Fabrics. SEE ALSO Clothing State and Local Consumer Protection Office of Coservation and Renewable American Textile Manufacturers Offices 45 Eiterok743 Institute 42 costs and billing content labeling Fish and seafood Department of Energy,-Division of Fe",-;aral Trade Cernmissic.. 79 fishing U.S. Fish and Wildlife Service 77 Consumer Affairs 76 Family records. State Utility,Coinmissions 65 inspection National Archives and Records National Marine Fisheries Service 76 efficiency labeling Administration 80 Conservation and Renewable Energy management Inquiry and Referral Service 76 Farm programs U.S. Fish and Wildlife Service 77 Federal Trade Commission 79 farm loans nutrition information and recipes regulation Farmers Homo Administration 76 National Marine Fisheries Service 76 fraud, ',vactc-cr abuse State Utility Commissions 65 Fitness. SEE Health renewable and Solar. Department of Agriculture, Inspector Conservation an Renewable Energy General's Hotline 76 Flammable fabrics. SEE Clothing; Fabric information -Inquiry and Referral Service 76 Mood insurance, Cooperative Extension Service 76 National Appropriate Technology Federal Insurance Administration 79 Assistance Service 76 Department of Agriculture, Office of Tennessee Valley Authority 00 Information 76 Food and Drug Admit istration 77 weatherization assistance Farmers Home Administration 76 Food and nutrition Office of Conservation and Renewaie F _deral agencies assistance programs '4nerdy 76 Federal Information Centers 75 Fnod and Nutrition Service 76 fish and seafood Energy, Department of 76 FedersIDD Directory 81 SeleCted Federal Agencies 76 National Marine Fisheries Service :Environment fraud waste or abuse hazards Federal Aviation Administration 78 Department of Agriculture, InspcJiff Asbestge Hotline 79 Federal Burgau of Investigation 77 General's Hotline 76 -Chenitcal:Einergenry,PreParedness Federal Cocimunications Commission 79 grading and inspeciion "PrOgrain Hotline 79 Agricultural Marketing Service 76 National Pesticides' Federal Deposit Insurance Corporation,79 packaging, labeling, quality, and safety ;TelecOnnunications Network 79 Federal Eniergency Management (except meat and poultry), ,Natien0 Response Center 78' Agency 79, Food and Drug Administration 77

c- INDEX

Food and Nutritiori=Continued Gasoline pumps. HealthContinued Food stamps SEE Weights and measures job health and safety Food and Nutrition Service 76 Occupational Safety and Health Genealogy Cheek local telephone directory Administration 78 National Archives and Records for public welfare or social Medical devices Administration 80 servicesOffide Food and Drug Administration 77 meat and poultry labeling, duality, and General Services Administration 79 medical records safety Stale and Local Consumer Protection Government checks Food Safety,and Inspection-Service 76 Offices 45 Financial Management Service 78 Meat and Poultry Hotline 76- Medicare/Medicaid Nutrition labeling Government Printing Office 79 Health Care Financing Food and Drug Ad Ministration 77 Administration 77 HunianNutritionInformation Government publications Social Security Administration 77 Service 76 Combiner Information Center 76 medicine (prescription and overthe- school lunch Program Government Printing Office 79 counter) check local telephone directory for National Archives and Records Food and Drug Administration 77 School board or superintendent of Administration, Publications patient education schools Services 80 Food and Drug Administration 77 ecliool lunch rrograinstandards Selected Federal Agencies 76 preferred provider organizations (PPOs) Food and NUtrition Service 76 Guarantees. SEE Warranties/GEaranteee Office of Prepaid Health Care 77 tampering prescription drugs Federal Bureau of Investigation 77 Handicapped. SEE Disabled/Handicapped Food and Drug Adminisiration 77 Food and Drug Adrninistratieri 77 Hazardous products raja diseases 'turkey Product Safety Hotline 76 National Health Information Center 77 Food Safety and Inspection Service 76 services for the disabled National TurkeY,Federation 44 Hazardous substance spills and Waste Federal TOD Directory 81 Chemical Emergency Preparedness Food and Nutrition 'Service 76 'State Vocational and Rehabilitation Program Hotline 79 Agencies 67 Food Safety and Inspection Service 76 National Pesticides Telecommunications surgery Food stamps Network 79, SeCond Surgical Opinion Program 77 Food and Nutrition Service 76 National ReSpOnse Center 78 v:itrans check local telephone directory for public Resource Conservation and Recovery Veterans%Administration, Department 'welfare or social Services office Act (RCRA)/SUperfund Hotline 79 of Medicine and Surgery 80 Safe Drinking Water Hotline 79 Foreign "countries Toxic Substances Control Act Assistance Health and Human Services, Department U.S. citizens' problems abroad Overseasf Inforniation Service 79 of 77 `Uitizen Services 78 Health Health Care Financing Administration 77 -Franchises/Business opportunities AIDS Hotline 77 BetterRUSiness Bureaus 39 Health care professionals (doctors, ambulances. SEE Ambulances 'Federal Trade Commission 79 dentists, nurses, technicians, Cancer Hotline State and Local Consumer Protection therapists) discrimination in services OfficeS45 Occupational and Professional Departnient of Health and Human Licensing Boards 5 Fraudulent advertising. SEE Advertising Services, Office for Civil Rights 77 State and Local Consumer Protection Freight. SEW.SPeciflo forms of doctors. SEE Health care professionals Offices 45 transportation (e.g:Rallioads) elderly. SEE Aging. 6Mployee benefits Fuel economy Health insurance. SEE Insurance Pension and Welfare Benefits standards Hearing aids National Highway Traffic Safety Administration_73 exercise and fitness Federaliader3Mmission 79 Administration 78 National Health Information Center 77 Food and Drug Administration 77 testing and labeling, President's Council on Physical State and Local Consumer Protection Environmental Protection Agency, Fitness and Sporti 77 Offices 45, Public Information Center 79 Hearing impairment. Faerale- Eubie Smart Tip 41 SEE ALSO Disabled/Handicapped; C4ietery Coniurner Service Council 43 Federal Trade Commission 79 Hearing aids, Department of Memorial Affairs 80 Food and Drug Administration 77 Better Hearing Institute 42 Feclerall'ade COinmission 79 State and Local Consumer Protection Federal TOD Directory 81 Funeral ServiceiConaufner Action Offices 45 Hearing Industries Association 43 Program tianaCAP) 43 health maintenance organizations Monument Builders of North (HMOs) Heating fuel America 43 'Office of Prepaid Health Care 77- information 'Stateand Local Consumer Protection health spas. Department of Energy 76 Offices 45 Federal Trade Commission 79 safety Furniture State and LOOal Coniumer Protection Product Safety Hotline 76 ,manufacturing defects Offices 45 HillBUrton Free Hospital Care Hotline 77 Furniture InduitriConsumer Action hospital care for the indigent Panel (FICAP) 43 HillBurton Free Hospital Care Historic sites (national) safety Hotline 77 National Park Service 77 hospitrifeertification Product Safety Hotline76 Historical documents 'Health Standards and Quality National Archivesend Records Fulures.-SECoMmodity futures and Bilreau 77' options Administration 60 'informations eb &diming, "National Health Information Center 77 Home builders Department of Agriculture, Office of insurance diaPirtes National Association of Home Information 78C State Insurance Regulatore63 Builders 44 9 3 87 f' INDEX

Home equity loans. SEE ALSO Banks HousingContinued InsuranceContinued Federal HoMe Loan Bank Board 79 discrimination State Insurance Regulators 63 Office of Fair Housing and Equal Office of Fair Housing and Equal flood Opportunity 77 Opportunity 77 Federal Emergency Management manufactured and mobile homes Agency 79 Home improvement loans. Manufactured Housing and health and life SEE ALSO Banks Construction Standards discrimination American Council of Life Division 77 Insurance/Health Insurance Office of Fair Housing and Equal rehabilitation loans Association of America 42 Opportunity 77 Office of Urban Rehabilitation 77 State and Local Consumer Protection insurance Offices 45 Title I Insurance Division 77 Housing and Lan Development, State Insurance Regulators 63 Department of 77 Home imprmiements/remodeling loan Eubie Smart Tip 58 Housing loans. SEE Home mortgages Title I Insurance Division 77 National Association of Home mortgage Hew to be a Smart Consumer 1 Builders 44 Home Owners Warranty Program 43 State and Local Consumer Protection Nein., to Get the Most for Your Money and Insurance Information Institute 43 'Offices 45 Avoid Purchasing*Problems 1 Office of Single Family Housing 77 State Insurance Regulators 63 Home mortgages: SEE ALSO Banks How to Handle Your Own Complaint 2 property and casualty discrimination Human Nutrition Information Service 76 Insurance Information Institute 43 "Office of Fair Housing and Equal State Insurance Regulators 63 Opportunity 77 Humane societies unemployment Federal Home Lean Bank Board 79 cheat local telephone directory for Employment and Training FHA Mortgages nearest location Administration 78 Office of Single Family Housing 77 StateandLocal Consumer Protection veterans', life insurance insurance Offices 45 Department of Veterans Benefits 80 .Office of Single Family Housing 77 Home Owners Warranty Program 43 Hunting Interference (radio, telephone, and Insurance Information Institute 43 National Park Service 77 television) State Insurance Regulator's 83 U.S Fish and Wildlife Service 77 Federal Communications Commission 79 Home study Immigration and Naturalization Service 77 Interior, Department of the 77 Department of Education, Consumer Immunizations AffaiiiStaff71 foreign travel Internal Revenue Service 78 National Home Study Council 44 Overseas Citizen Services 78 International mail (duty assessment) State and Local Consumer Protection safety U.S. Customs Service 78 Office^ At5 Food and Drug Administration 77 Interstate Commerce Commission 80 students Homeowner31nSurance Interstate Land Sales Registration 77 Home Owners Warranty Program 43 check local telephone directory for Insurance Information Institute 43 school board or superintendent of Investments. SEE ALSO Commodity State Insurance Regulators'33 schools futures and options; Securities; Stocks and bonds Hospitals Imported goods. SEE ALSO specific goods (i.e., Automobiles) Federal Trade Commission 79 certification counterfeit Securities and Exchange Health Standards and Quality Eubie Smart Tip 80 Commission 80 Bureau 77 State and Local Consumer Protection discrimination U.S. Customs Service 78 other Offices 45 Department of Health and Human Federal Trade Commission 79 'Services, Office for Civil Rights 77 Job assistance, Training, Health and Safety. SEE Employment; Labor, Department of Indians Hotels and motels Bureau of Indian Affairs 77 Justice, Department of 77 AMerican Hotel and Motel Association 42 Indigent hospital care Labeling and packaging. SEE ALSO Hotlines (federal) HillBurton Free Hospital Care Hotline 77 Appliances; Clothing; Cosmetics; Drugs; AIDS Notlini77 Energy; Fabrics; Food and nutrition Asbestos Hotline 79 Indoor air quality Federal Trade Commission 79 Auto Safety Hotline 78 Environmental Protection Agency Public Product Safety Hotline 76 Boating Safety Hotline 78 Information Center 70 Cancer Hotline 77 Labor, Department of 78 In-liuMe sales. SEE Direct selling Chemical Emergency,Preparedness Labor unions Program Hotline 79 Inspector General's Hotlines (federal constitutions and by-laws, elections, and Counterfeit Goods Hotline 78 agencies) financial reports InspectidGeiteral's Hotlines. Department of Agriculture 76 Office of Labor-Management SEE Inspector General's Hotlines' Environmental Protection Agency, Standards 78 Meat and PotiltryHotlinel6 Whistle Blower Hotline 79 labor-management programs Narcotles/DrugSitfuggling Hotline 78 Department of Health and Human Bureau of Labor-Management National Clearinghouse on Bilingual Services 77 Relations and Cooperative Educatioh,Hotline 76 Programs 78 Product Safety Hotline 76. Insurance member rights Resource Consignation and Recovery automobile. SEE Automobiles Office of Labor-Management ,Acf(RCIlA) /Stipierfund Hotline 79 business Standards 78 Safe Drinking Water Hotline 79 Insurance Information Institute 43 dispute resolution, Land sales (interstate) Housing.SEE ALSO Home equity loans; American Arbitration Assmilation 42 Interstate Land Sales Registration 77 Home improvement roans; Home BBB National Consumer Arbitration Lawns improvements; Home Mortgages, Program 42,: Cooperative Extension Service 76 INDEX

Lawyers Mass Media Bureau 79 Mine Safety and Health Administration 78 Major Sources of Help, Private Mass transit Lawyers 6 Minerals State and Local Consumer Protection Department of the Interior, Consumer check with vour State and Local Offices 45 ConsU.;ier Protection Office Affairs Administrator 77 for additional contacts Measurements. Minimum wage SEE Weights and Measures Leasing Employment Standards Federal Trade Commission 79 Meat and poultry. SEE Food and nutrition Administration 78 Legal aid/services Meat and Poultry Hotline 76 Mobile homes Legal Aid end Legal Services 6 Medals (national) Manufactured Housing and Construction check wtth your State and Local U.S. Mint 78 Standards Division 77 C.:;risumer Protection Office Medicaid Money-back guarantees. SEE for additional contacts complaints Warranties/Guarantees Licensing boards Social Security Administration 77 Money market funds. SEE Investments (occupational and professional) discrimination Occupational and Professional Licensing Health Care Financing Monuments Boards 5 Administration 77 cemetery State and Local Consumer Protection fraud Monument Builders of North Offices Department of Heaith and Human America 43 Life insurance. SEE Insurance Services, inspectorGenerds national Hotline 77 National Park Service 77 Limited partnerships hospital and nursing home certification Mortgages. SEE HoMe mortgages Securities and Exchange Commission 80 Health Standards and Quality Liquor. SEE Alcoholic beverages Bureau 77 Motels. SEE Hotels and Motels Loans. SEALSG Banks; Credit; Home policy information Motor veffitsies. SEE Automobiles equity loans; Home improvement Health Care Financing Moving and storage companies loans; Home mortgages Administration 77 interstate (between states) discrimination Medical care. SEE Ambulances; Health; Interstate Commerce Commission 80 Comptroller cf the Currency 78 Health care professionals State and Local Consumer Protection Federal Deposit Insurance Medical devices Offices 45 Corporation 79 Food and Drug Administration 77 intrastate (inside the state) Federal Home Loan Bank Board 79 State Utility Commission 65 Federal Reserve System 79 Medical doctors. SEE Health care State and Local Consumer Protection Office of Fair Housing and Equal professionals Offices 45 Opportunity 77 Medical records farm State and Local Consumer Protection Mutual funds. SEE Investments; Stocks Farmers Home Administration 76 Offices 45 and bonds FHA mortgages Medicare Narcotics. SEE Drugs Office of Single Family Housing 77 complaints, general FmHA insured Social Security Administration 77 Narcotics/Drug Smuggithy Hotline 78 Farmers Home Administration 76 discrimination National Archives and Records insurance. SEE Insurance Health Care Financing Administration 80 neighborhood commercial property Administration 77 investment eligible PPOs National Bureau of Standards 76 Office of Urban Rehabilitation 77 Office of Prepaid Health Care 77 National Center on Child Abuse and settlerient costs fraud Neglect 77 Office of Single Family Housing 77 Office of Prepaid Health Care 77 small business hospital and nursing home certification National Clearinghouse on Silingual Education Hotline 76 Small Business Administration 80 Health Standards and Quality Long-term health care. SEE ALSO Aging; Btreau 77 National Credit Union Administration 80 policy information Health; Nursing homes National Health Information Center 77 American Health Cilre Association 42 Health Care Financing Administration 77 National Highway Raffle Safety Magazine subscriptions Administration 78 Magazine Publishers Association 43 Medicines. SEE Drugs; Health Publishers Clearing House 24 Modigap National Labor Relations Board 80 State and Loca: Consumer Protection American Council of Life National Marine Fisheries Service 76 Offices 45 Insurance/Health Insurance Subscription Research Section 80 Association of America 42 National Park Service 77 Mail fraud and misrepresenwouii Health Care Financing National Pesticides Telecommunications U.S. Posta! Service 80 Administration 77 Network 79 State and Local Consumer Protection Mail order. SEE Direct Marketing Offices 45 National Runaway Switchboard 77 Mall service. SEE ALSO Post offices/Postal Metric system National Weather Service 76 service; U.S. Postal Service Office of Metric Programs 76 root preference service Jadding or Natural resources. SEE Resource removing names from mailing lists) Military services. SEE ALSO Veterans conservation; specific resources Military Commissary and Exchange Direct Marketing ASsociation 43 Naturalization Contacts 73 Major Sources of Help 4 Immigration and Naturalization Mine safety Service 77 :,'3tnufactured Housing and Construction Department of thejnterior, Consumer Standards Division 77 Affairs Administrator 77 Noise level standards for aircraft. Maps Mine Safety and Health SEE Aircraft U.S. Geological Survey:77 Administration 78 Nuclear Regulatory Commission 80 95 89 INDEX

Nursing homes Overtime pay Private schools Anierican Health Care Association 42 Employment Standards check with your State and Local certification Administration 78 Ccnsumer Protection Office for Health Care Financing contacts Administration 77 Package tours. SEE Travel; Tours and tour packages; Vacation packages Health Standards and Quality Product quality Bureau 77 Parks (national) Department of Commerce, Office of discrimination National Park Service 77 Consumer Affairs 76 Department of Health and Human Passport Services 78 Services, Office for Civil Rights 77 Product safety. SEE ALSO Safety information Patent and Trademark Office 76 Product Safety Hotline 76 American Health Care Association 42 Pension and Welfare Benefits State and Local Ccinsumer Protection Public Information Center, Environmental Administration 78 Offices 45 Protection Agency 79 Veterrts' Administration 80 Pension Benefit Guaranty Corporation 80 Public lands Nutrition. SEE Food and Within cPension insurance Bureau of Land Management 77 Occupational and professional licensing Pension Benefit Guaranty Corporation 80 boards Pension plans Public schools Major Sources of Help 4 Pension and Welfare Benefits check local telephone directory for la State and Local Consumer Protection Administration 78 school board or superintendent or Offices 45 Pension Benefit Guarantr schools Corporation 80 Odiupational Safety and Health Public transportation Administration 78 Personnel consultants. SEE Employment check with your State and Local Ocean freight, agencies Consumer Protection Offices Federal Maritime Commission 79 Pesticides for contacts National Pesticides Telecommunications 'Odometer tampering and fraud. Publications Services, National Archives SEE Automobiles Network 79 and Records Administration 80 Office:for Civil Rights, Department of Pets. SEE Animal care and veterinary -Health and Human Services 77 services Publications Service Section, Government Printing Office 79 Office of Child Support Enforcement 77 Pharmaceuticals. SEE Drugs Office of Consumer Affairs, Department,nf Pharmacies Pyramid schemes Commerco 76 State and Local Consumer Protection Federal Trade Commission 79 State and Local fonsumer Protection Office of Disaster Assistance Programs 79 Orices 45 Offices 45 Office of Fair Housing and Equal Photo finishing. SEE Cameras and Opportunity 77 Photographic equipment Quarantine of animals. Office of Informal Inquiries and Complaints, 'Physical fitness. SEE Health SEE Animals Federal MaritiMe Commission 79 Physical handicaps. Radio (citizen and amateur) Office of Information, Department of SEE Disabled/Handicapped Federal Communications Agriculture 76 Physicians-SEE Health care professionals Commission 79 Office of Intergovernmental and Consumer Poisoning Radio/Television broadcasting. Affairs, Department of Transportation 78 National Pesticides Telecommunications SEE Broadcasting; Interference; Political Office of LaborManagement Standards 78 Network 79 advertising; Padio; Television Office of Metric Programs 76 Politicaladvertising Radioactive materials Federal Communications Office of Prepaid Health Care 77 Nuclear Regulatory Commission 80 Commission 79 Office of Public Affairs, Department of Educaticin 76 Pollution Radiological products Environmental Protection Agency 79 Food and Drug Administration 77 Office of Public Affairs, Environmental Protection Agency 79 Post offices/Postal service Railroad Retirement Board 80 closing appeals Office of Public Affairs, Veterans Postal Rate Commission 80 Administration 80 Railroads complaints (including mail fraud) employee benefits Office of Scientific and Technical U.S. Postal Service 80 Railroad Retirement Board 80 Information, Department of Energy 76 postal rates hazardous freight and cargo/safety Office of Single Family HoUsing 77 Postal Rate Commission 80 Federal Railroad Administration 78 rates, service, and claims Office of the Assistant Secretary for Poultry, SEE Food and nutrition Interstate Commerce Commission 80 Veterans' Emploiment and Training 78 Power plants Office of the Consumer Advisor, electric Real estate Department of Agriculture 76 Edison Electric Institute 43, interstate State Utility Commissions 65 Interstate Land Sales 77 Office of Urban Rehabilitation 77: nuclear practices and settlement procedures Oil resources Nuclear Regulatory Commission 80 Office of Single Family Housing 77 Department of Energy 76 State Utility Commissions 65 State and Local Consumer Protection Department of the Interior 77 President's Committee on Employment of Offices 45 Oil spills the Handicapped 80 National Response Center 78 Recalls. SEE Automobiles, Boating President's Council on Physical Fitness other consuieer products Overseas Citizen Services 78 and Sports 77 ?roduct Safety Hotline 76

96. INDEX

Rehabilitation- Securities Stocks and bondsContinued urban housing dispute resolution regulation Office of Urban Rehabilitation 77 National Association of Securities Securities and Exchange vocational Dealers, Inc. 44 Commission 80 Federal TDD Directory 81 infonnationlregulation Student aid :State Vocational and Rehabilitation Securities end Exchange Federal Student Financial Aid Agencies 67 Commission 80 Program 76 Remodeling. SEE Home improvements Securitias and Exchange Commission 80 Subscription Research Section, Renewable energy.,SEE Energy ellected Federal Agencies 76 GovemmePt Printing Office 79 Rent control Senior citizens. SEE Aging SuperMarket scales ,check with your State and Local Servicss for the disabled. State Weights and Measures Consumer Protection Office for SEE Disabled/Handicapped Offices 71 contacts Single family housing. SEE Housing Repairs and repair facilities Supplemental Security Income (SSI) .automobiles. SEE Automobiles Sleepwear. SEE Clothing Social Security Administration 77 other products Small Business Administration 80 Surgery. SEE Health; Health care State and Local Consifiner Protection professionals Offices 45 Small Claims Courts 6 Soap Surplus property sales (Federal) Resorts. SEE ALSO.Hotels and motels; General Services Administration 79 Travel; Vace..tiobreioit timesharing Food and Drug Administration 77 American flotel and Motel The Soap and Detergent Association 44 Survivor benefits Association 42 Social Security. SEE ALSO Aging Department of Veterans Benefits 80 Eubie Smart Tip 74 benefits Social Security Administration 77 Resource conservation Social Security Administration 77 Take Pride in America Program Department of Energy 76 fradd Department of the Interior, Consumer Department of the Interior, Consumer Department of Health and Human Affairs Administrator 77 Affairs Administrator 77 Services, Inspector General's Environmental Protection Agency 79 Hotline Tampering food or drugs Tennessee Valley Authority 80 Social Security Administration 77 Federal Bureau of Investigation 77 Resourcebonservation and Recovery Act Social services. SEE ALSO Aging; Food and Drug Administration 77 (RCRA)/Siiperfund Hotline 79 Disabied/Handicapped; Health; Welfe State and Local Consumer Protection Retirement benefits/plans. State and Local Consumer Protection Offices 45 SEE ALSO Pension plans Offices 45 odometer Social-Secuiity Administration 77 Solar energy. SEE Energy Auto Safety Hotline 78 State and Local Consumer Protection Rugs Speech impairment. Offices 45 Carpet and Rug ;nstitute 42 SEE Disabled/Handicapped flammability standards Taxes: Sports. SEE ALSO Health Product Safety Hotline 76 federal equipment safety Internal Revenue Service 78 Runaway children Product Safety Hotline 76 state and local National Runaway Switchboard 77 President's Council on Physical check with your State and Local Fitness and Sports 77 Safe Drinking Water Hotline 79 Consumer Protection Office for Safety. SEE ALSO Aircraft; Appliances; Standard & Poor's Register of Corporations, contacts Directors and Executives 2 Automobiles; Boating; Drugs; Food and Telecommunications devices for the deaf Nutrition; Toy; Traffic Standards (measurement). Federal TDD Directory 81 other consumer products' SEE ALSO Weights and measures Product Safety Hotline 76 National Bureau of Standards 76 Telegraphs Federal Communications Commission 79 Sale advertisements and flyers State Weights and Measures federal Trade Commission 79 Offices 71 Telemarketing State and Local Consumer Protection State, Department of 78 Federal Trade Commission 79 Offices 45 State and Local Consumer Protection State Agencies on Aging 59 Sample Complaint Letter 3 Offices 45 State Banking Authorities 61 Savings and loan inelitutions (S&Ls) Telephone service State, County, and City Government Federal Home Loan Bank Board 79 local service Consumer Protection Offices 45 check local telephone directory for Savings Bond State Insurance Regulators 63 customer assistance Bureau 'he Public Debt 78 State and Local Consumer Protection U.S. Savings Bond Division 79 State Utility Commissions 65 Offices 4E School lunch programs State Vocational and Rehabilitation long distance service check local telephone directory for Agencies 67 Federal Communications school board or superintendent of State Weights and Measures Offices 71 Commissionis schools telephone preference service (for Steamship carriers merchandise ordered using an "800" School lunch program standards. Federal MaritiMe Commission 79 Food and Nutrition Service 76 number) Stereo equipment Direct Marketing Association 43 Schools. SEE Education; Private schools; Electronic Industries Association 43 telephone solicitations Public schools Eubie Smart Tip 75 Stocks and bonds. SEE ALSO Investments Seafood. SEE Fish and seafood; Food and dispute resolution Telephones nutrition National Association of Securities Electronic Industries Association 43 Second Surgical Opinion Program 77 Dealers, Inc. 44 Federal Communications Commission 79 97 91 V INDEX

Teleshopping: SEE ALSO Direct marketing TravelContinued VeteransContinued Eubie Smart Tip 70 fraud disability compensation Federal Trade Commission 79 Federal Trade Commission 79 Department of Veterans State and Local Consumer Protection Benefits 80 Television Offices 45 job counseling and training broadcast regulation (including cable) U.S. citizens' problems abroad Off,ce of the Assistant Secretary Federal Comthunications for Veterans' Employment and Overseas Citizen Services 78 Commission 79 Training 78 sets Travel agents life insurance Electronic InduStries Association 43 American Society of Travel Agents, Department of Veterans Inc. 42 Benefits 80 television shopping networks. medical care SEE Teleshopping Treasury, Department of the 78 Department of Medicine and Surgery 80 Tennessee Valley Authority 30 Treasury notes, bills, bonds, and securities mortgages Textiles. SEE Clothing; Fabrics Bureau of the Public Debt 78 Office of Public Affairs 80 Third-party dispule rekiluiion programs Trust companies VA hospitals Department of Medicine and Federal Reserve System 79 Trade Astociations and Third-Party Surgery 80 Dispute Resolution programs 42 Trucks Veterans Administration 80 Thomas Register 2 freight Video (cameras, cassette recorders and Timesharing. Interstate Commerce Commission 80 games) safety SEE VaCation resort timesharing Electronic-industries Association 43 National Highway Traffic Safety State and Local Consumer Protection Tires Administration 78 Offices 45 AutoSafety Hotline 78 Visa Services 78 National Tire Dealers and Retreaders Unemployment Employment and Training Association 44 Visual impairment. Administration 78 SEE Disabled/Handicapped Tcoadcnproducts Unfair labor practices Vocational rehabilitation. Bureau of Alconof, Tobacco and SEE ALSO Disabled/Handicapped Firearms 78 Employment Standards Administration 78 State Vocational and Rehabilitation Tours and tour packages. SEE ALSO- Agencies 67 Cruise ships; TriVel; specific forms of Urban rehabilitation Vocational schools transportation Office of Urban Rehabilitation 77 Federal Trade Commission 79 Eubie Smart Trip 74 U.S. citizens' problems abroad National Association of Trade & Technical Schools 44 Federal Trade Commission 79 Overseas Citizen Services 73 U.S. Tour Operators Association 44 State and Local Consumer Protection U.S. Coast Guard, Office of Boating, Public Offices 45 Toxic fumes (indoors) and,Consumer Affairs 78 Wages (garnishment, minimum wage, Product Safety Hotline 76 overtime pay) U.S. Customs Service 78 Toxic Substances Control Act Assistance Employment Standards Information Service 79 U.S. Fire Administration 79 Administration 78 Warranties/Guarantees Toy safety U.S. Fish and Wildlife Service 77 Eubie Smart Tip 57 Product Safety Hotline 76 U.S. Geological Survey 77 Federal Trade Commission 79 Toy Manufacturers of America 44 Home Owners Warranty Program 43 Trade U.S. Government departments. SEE ALSO State and Local Consumer Protection domestic specific department (e.g. Agriculture, Offices 45 Department of Commerce, Office of Department of) Weather Selected Federal Agencies 76 Consumer Affairs 76 National Weather Service 76 Federal Trade Commission 79 U.S. Mint 78 Weatherization Assistance Inquiries, international Office of Conservation and Renewable U.S. Postal Service 80 Department of Commerce, Office of Energy 76 Consumer Affairs 76 U.S. Savings Bonds Division 79 Weight loss programs Trade and technical schools. Cooperative Extension Service 76 U.S. territci les Federal Trade Commission 79 SEE Education Department of the Interior, Consumer 'Food and Drug Administration 77 Trade AssocietionS and Third-Party Dispute Affairs Administrator 77 State and Local C Onsumer Protection Resolution Programs 42 Used cars. SEE Automobiles Offices 45 Weights and measures . Trademarks and patents Utilities Patent and Trademark Officei6 National Bureau of Standards 76 (3, State Utility Commissions 65 State Weights and Measures Offices 71 Traffic safety Vacation packages. SEE ALSO Tours and NationalHighwaY Traffic Safety Tour Packages; Travel -Welfare Administration 78 Eubie Smart Tip 74 Social Security Administration 77 Transportation: SEE Specific forms of State and Local Consumer Protection State and Local Consumer Protection Offices 45 transportation (e.g. Airlines) Offices 45 Wildlife resources and refuges : Transportation, Department of 78 Vacation resort timesharing U.S. Fish and Wildlife Service 77 Federal Trade Commission 79 Travel. SEE ALSO Airlines; Automobiles; Work-at-hone'schemes Buses; Cruise ships; Raiiroads; Tours State and Local Consumer Protection Federal Trade Commission 79 -arid tour packages; Travel agents; Offices 45 State and Local Consumer Protection VacationOckitged; Vacation resort Veterans Offices 45 timesharing benefits U.S. Postal Service 80 club promotions and vacation Department of Veterans Workers' compensation c§rtifidates Benefits 80 Employment Standards Eubie &hart Tip 74' burial benefits, Administration 78 Federal Trade Commission 79 Department of Memorial Affairs 80 Writing a Complaint Letter 2

9 * us. ciovEfikiAE.kr PRINTING OFFICE: 1987-183-902 98 Acknowledgments

Funding for this publication was made possible through the support of the following Federal departments and agencies:

Consumer Product Safety Commission Department of Transportation Department of Agriculture Federal Communications Commission Department of Defense Federal Deposit Insurance Corporation Department of Education Federal Trade Commission Department of Energy General Services Administration Department of Health and Human services National Credit Union Administration Department of Housing and Urban ...4velopment Postal Rate Commission Department of the Interior Small Business Administration Department of Justice United States Postal Service Department of Labor Veterans Administration

Special recognition to members of the Consumer Affairs Council for their assistance with this publication and their role as consumer affairs representatives for Federal departments and agencies.

ACTION Department of Justice Federal Trade Commission M7. C. Wade Freeman Mr. Stephen R. Colgate Ms. Irene Vawter Administrative Conference Department of Labor General Services Administration of the United States Mr. Al Cruz Ms. Teresa Nasif Mr. Jeffrey Lubbers Department of State International Trade Commission Commission on Civil Rights Mr. Marshal; Adair Mr. Kenneth Mason "Mr. Jay Neel Department of Transportation Interstate Commerce Commission Commodity Futures Trading CommissionMr. Hoyte B. Decker, Jr. Ms. Alice Ramsay The Honorable Fowler C. West Department of the Treasury Merit Systems Protection Board Consumer Product Safety Commission Ms. Dolly Wells Ms. Ma Kimsey Mr. Daniel Rumett Equal Employment Opportunity National Credit Union Administrat3n Department of Agriculture Commission Mr. Nicholas Veghts Ms. Ann Collins Chadwick Mr. Johnnie L. Johnson, Jr. National Transportation Safety Board Department of Commerce Federal Communications Commission Mr. Allan Pollock Ms. Jewell F. Duvall Ms. Patti Grace Smith Nuclear Regulatory Commission Department of Defense Federal Deposit Insurance Corporation Mr. Johnnie Moore Ms. Barbara Schoenberger Ms. Janice M. Smith David J. Armor, Ph.D. Postal Rate Commission Federal Emergency Management Agency Ms. Maureen Drummy Department of Education Mr. James P. McNeil Mr. Brian Lopina Securities and Exchange Commission Federal Energy Regulatory Commission Ms. Bonnie M. Westbrook Department of Energy Ms. Rebecca Poe Ms. Rose Bates Small Business Administration Federal Home Loan Bank Board Department of Health Mr. Paul Pumpian Mr. Jerry Selby and Human Services Tennessee Valley Authority Mr. Neil Romano Federal Maritime Commission Ms. Sandra McMahan Department of Housing Mr. Geoffrey Rogers and Urban Development Federal Reserve Board United States Postal Service Ms. Jayne Gallagher Ms. Ann Marie Bray Ms. Ann McK. Robinson Department of the Interior Veterans Administration 111!,Andrew S. Adams, Ph.D. Ms. Rosa Maria Fontanez The Federal Consumer Affairs Council was established by Presidential Executive Order 12160 in 1979. In 1981, President Reagan appointed Virginia H. Knauer, his Special Adviser for Consumer Affairs, Chairperson of the Council. The Council consists of the consumer affairs directors of some 41 Federal entities, including the executive branch as well as independent regulatory agencies. Members meet quarterly for policy coordination briefings and discussions of administrative developments and concerns relating to Federal consumer activities. The Council addresses the information needs of Federal consumer affairs specialists through formal training programs. JMMIIf, Additional assistance provided by:

Ms. Margaret Bassford Ms. Lorraine Herbert Linda Mount, Ph.D. Department of Transportation National Archives and Department of Education Records Administration Mr. J. Michael Clark Mr. Olaf Otto Department of Justice Ms. Melba Meador Department of State Environmental protection Agen 93 9 \ \`,";;;`,,,\- "c. .\'.\\,` '""` .44%* NII100 ik lir