Sales Manual

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Sales Manual 2018 SALES MANUAL Dear Colleagues and Friends, You are holding Daios Cove’s Sales Manual in your hands. We took We take great pride in knowing that the moment a guest — your client — great care and put much time and effort into creating it — although we sets foot in the Cove, they will be welcomed into a haven of beauty and knew from the outset that this would be a difcult challenge. This is luxury; and that when they go, they will leave their hearts with us and because no matter how descriptive and informative the words and how thank you for suggesting this hidden jewel to them. The exceptional beautiful the photography, it’s impossible to replicate on paper the architecture, perfectly blending into its surroundings; the awless, sandy overwhelming feelings a visitor gets when they rst set foot in the Cove. beach; the personal way we deliver services… these are just some of the pleasures to be discovered as time unfolds. After all, time ows at a Those of you who have stayed with us will understand. However hard we slower pace here, allowing guests to relax and get the most from their stay. tried here, we knew we would fail spectacularly to convey the tranquillity and beauty of our scenery. We couldn’t hope to capture the myriad This manual is a tool — one that aims to make your lives easier. The last scents of the rich Mediterranean landscape that so delight and surprise page, however, is the most important for me personally because it is our guests, both upon arrival and during their stay. We couldn’t put into where our team presents itself. And our team is the link between you and words the indulgent pleasure of the light afternoon breeze; or the joy your happy, loyal customers. This is why we are committed to handling of seeing the magnicent sun rising from the Aegean sea early in the their dreams, requests and needs with utmost care and attention to detail. morning. We knew that the light itself — its brightness and intensity, We have a trait, deeply rooted in our Greek tradition: we are your guests’ its pureness and warmth — could never be effectively described. hosts, blessed by an anonymous deity to make them feel welcome, comfortable and happy. These are, however, just some of the delights and sights that await our guests; and, along with great service, a stunning location and our passionately enthusiastic team, dramatically differentiate Daios Cove Dimitris Daios from other properties. Managing Director CONTENTS EXPERIENCE 06 News 08 The Spirit 10 Our Heritage 12 Location 13 Weather & Nature 14 Local Attractions 16 Cuisine 20 Sports & Activities 22 Spa 26 Honeymoon & Wedding 28 Children 30 Conference & Events 32 Environment 34 Awards YOUR STAY 37 Facilities 40 Rooms 44 Suites 52 Villas 64 Daios Cove Map 66 Contact Information EXPERIENCE NEWS THE RESIDENTS' CLUB The stylish all-inclusive experience SAVOUR OUR EXCLUSIVE LUXURY GASTRONOMIC CONCEPT Freedom. It’s a great feeling! Daios Cove invites you to discover the Residents’ Club, our luxury all-inclusive gastronomic offering, featuring a range of exclusive benets, to give you more time and convenience. Residents’ Club — created for our Suite and Villa guests — elevates your holiday experience. Savour the luxury of complimentary meals in our outstanding food outlets. Indulge in free 24-hour room service in the comfort of your suite or villa. Relish your complimentary minibar options. Enjoy signature cocktails and premium drinks by award-winning mixologists on the house. Pamper your children with unlimited ice cream and healthy drinks at our bars. On top of this, a dedicated concierge will ensure that your every wish is catered for throughout your stay. With Residents’ Club, you can enjoy a stay of idyllic luxury and ease, with more freedom to read that novel, work on your tan, take a dip in your private pool — or just spend quality time with your loved ones. Soak up the Cove’s unique atmosphere and relax: you’re a member of the Club! Now all you have to do is enjoy the moment. 06 | 07 PREMIUM BENEFITS Savour our exclusive luxury gastronomic concept — Meals (lunch and dinner) at all restaurants on a daily basis, including à la carte restaurants — Free choice of dishes across all à la carte menus (three course menus consisting of an appetiser, a main course and dessert per guest) — Selected drinks and signature cocktails from our bars — One bottle of wine from our selected wine list with every lunch and dinner — Ice cream, soft drinks and fresh fruit juices for all children at our pool and beach bar — Complimentary 24-hour room service (in-room breakfast, lunch, dinner) — Mini bar with wine, prosecco and a range of soft drinks replenished once per day MEMBERSHIP FEE Residents’ Club exclusive services are offered for free from 15.04 - 07.07.2018 and from 29.08 - 03.11.2018. An additional fee per suite or villa applies to stays from 08.07.2018 to 28.08.2018. SHAKING THINGS UP! For 2018, we're delighted to announce a brand new co-operation with The Clumsies, the award-winning all day cocktail bar located in the centre of Athens. The Clumsies was named as the sixth best bar in Drinks International's World's 50 Best Bars 2017 list, and has established itself as a must-visit destination for anyone who likes to savour good things in glasses and bottles. The Clumsies will now be partnering with Daios Cove to produce mind-blowing signature cocktails and delicious coffees and teas using premium blends. They'll stir in their own brand of expertise, add their air for complex avours and top everything off with a dash of experimentation to produce some of the most unforgettable drinks you've ever tasted. THE SPIRIT DAIOS COVE. NATURALLY. It’s the location which dazzles rst. Once seen, it’s never forgotten. Finally, there’s the Daios Cove spirit. Set against the visual drama of a secluded bay, Daios Cove Luxury Daios cleverly combines ve-star luxury and a select ambience with Resort & Villas nestles on a hillside on the beautiful northern coast impeccable, friendly, always accessible service. Guests have a choice of Crete. From every angle, the views are sublime: the calm turquoise of luxury villas, rooms and suites (many with their own private sea water sea in a quiet cove, spectacular verdant slopes, lush terraced gardens, pools), three restaurants, tness centre, spa and kids’ club. a yellow crescent of private beach and a wide expanse of azure sky. Whether relaxing on the exclusive beach, swimming in the pools, Then there’s the interior and exterior design. Daios Cove is minimalist, sampling ne cuisine, enjoying rst class service or simply soaking up modern, chic and sumptuous with a carefully created designer style; the unique atmosphere, Daios Cove makes the perfect luxury hideaway and its elegant and sophisticated architecture has been crafted from — and the ultimate holiday. the natural environment. Sculpted out of the hillside rock, every stone has been traditionally handcarved and reclaimed. As a result, Daios Cove blends beautifully into its picturesque rural surroundings. — 35 hectares site — Dine Around programme — Helipad — Private sandy beach — 6 gastronomic outlets — Close to Aghios Nikolaos — Set in its own private cove — Daios Wellness & Spa — 50-minute drive from Heraklion International Airport — 39 villas, 251 luxury rooms and suites — Fitness centre by Technogym — 165 private sea water pools — Crèche club, Kids’ club, Playroom — One main heated pool and one kids’ pool — Water sports centre, scuba diving, tennis courts 08 | 09 OUR HERITAGE DISCOVERING DAIOS We only opened our doors in 2010, but the Daios Cove story actually began more than 35 years ago. Back then, a keen yachtsman was sailing off the north coast of Crete when a storm broke. Needing to take refuge from the weather, he pointed his boat towards the rst place which offered shelter… and discovered a beautiful cove which acted as a natural haven against the elements. It was, you might say, a happy accident. He’d found paradise! Having fallen in love with the location’s natural beauty, the man decided to buy some land in the cove for possible future development. Then, in 2006, architecture rm 3SK Stylianidis — the designers of Daios Luxury Living, a contemporary boutique hotel in Thessaloniki — introduced him to Asterios Daios, founder and CEO of the family-run Daios business. An agreement was reached, the business acquired the land and, a few months later, on 7th July 2006, started the development of Daios Cove. Our legacy was born. 10 | 11 LOCATION YOU ARE HERE! Daios Cove is easily accessible from Heraklion International Airport, and a short drive from the sightseeing centres of Aghios Nikolaos and Elounda village. HERAKLION INTERNATIONAL AIRPORT DAIOS COVE (HER) — 65km from Heraklion International Airport (50 min drive) — 70km from Heraklion port (60 min drive) — 7km from Aghios Nikolaos (10 min drive) — 15km from Elounda village (20 min drive) — Under four hours from most European airports 12 | 13 WEATHER & NATURE HERE COMES THE SUN With its typically temperate Mediterranean climate, Crete is lucky to enjoy year-round sunshine, mild weather and high temperatures. This — and its beautiful backdrop — makes it a popular holiday destination. The seasons can be roughly split into two: a dry and hot summer from May to October, which is perfect for sun-worshippers and mild heat-lovers. In the high season — July and August — it’s not unusual for temperatures to reach between 30°C and 35°C. Then there is a milder winter, from November to April, which can be rainy at times and cooler at night.
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