Commissioner’s Report 18 September 2019

About Transport for London (TfL)

Part of the Greater London Authority We are moving ahead with many of family led by Mayor of London Sadiq Khan, London’s most significant infrastructure we are the integrated transport authority projects, using transport to unlock growth. responsible for delivering the Mayor’s aims We are working with partners on major for transport. projects like Crossrail 2 and the Bakerloo Line Extension that will deliver the new We have a key role in shaping what life is homes and jobs London and the UK need. like in London, helping to realise the We are in the final phases of completing Mayor’s vision for a ‘City for All the Elizabeth line which, when open, will Londoners’. We are committed to creating add 10 per cent to central London’s rail a fairer, greener, healthier and more capacity. prosperous city. The Mayor’s Transport Strategy sets a target for 80 per cent of all Supporting the delivery of high-density, journeys to be made on foot, by cycle or mixed-use developments that are planned using public transport by 2041. To make around active and sustainable travel will this a reality, we prioritise health and the ensure that London’s growth is good quality of people’s experience in growth. We also use our own land to everything we do. provide thousands of new affordable homes and our own supply chain creates We manage the city’s red route strategic tens of thousands of jobs and roads and, through collaboration with the apprenticeships across the country. London boroughs, can help shape the character of all London’s streets. These We are committed to being an employer are the places where Londoners travel, that is fully representative of the work, shop and socialise. Making them community we serve, where everyone can places for people to walk, cycle and spend realise their potential. Our aim is to be a time will reduce car dependency and fully inclusive employer, valuing and improve air quality, revitalise town celebrating the diversity of our workforce centres, boost businesses and connect to improve services for all Londoners. communities. We are constantly working to improve the We run most of London’s public transport city for everyone. This means freezing TfL services, including the London fares so everyone can afford to use public Underground, London Buses, the DLR, transport, using data and technology to London Overground, TfL Rail, London make services intuitive and easy to use, Trams, London River Services, London and doing all we can to make streets and Dial-a-Ride, Victoria Coach Station, transport services accessible to all. We Santander Cycles and the Emirates Air reinvest every penny of our income Line. The quality and accessibility of these services is fundamental to Londoners’ None of this would be possible without quality of life. By improving and expanding the support of boroughs, communities and public transport, we can make people’s other partners who we work with to lives easier and increase the appeal of improve our services. We all need to pull sustainable travel over private car use. together to deliver the Mayor’s Transport Strategy; by doing so we can create a better city as London grows.

1 Introduction 4

2 Scorecard 5

3 Safety and security 9

4 Healthy Streets and healthy people 16

5 A good public transport experience 34

6 New homes and jobs 42

7 Our people 44

8 Securing value 48

Commissioner’s Report 3 This paper will be considered in public 1 Introduction

This report provides a review of major issues and developments since the Board meeting of 24 July.

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2 TfL Scorecard Period 5

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Commissioner’s Report 7 Our Period 5 scorecard results cover Customer performance between 21 July and All of the key investment milestones have 17 August 2019. been delivered, and we remain on track for more than half of the homes in the Our overall performance against the planning applications we bring forward scorecard has been maintained since the this year to be affordable. last update to the Board, with 16 out of 18 measures currently ahead of target Public transport trips are still ahead of (excluding measures that have not our targets, with more than 1.5 billion yet reported). journeys having been made on public transport since 1 April. Safety & Operations This Period we have continued to meet People our targets for the conversion of buses to We are now in the middle of our annual Euro VI standard, and retiming of signals Viewpoint survey, which measures staff and design of new street schemes to inclusion and engagement. This opened support healthy streets. We have also on 9 September and will close on met our targets for making step-free and 27 September. bus journeys quicker. Workforce diversity is measured quarterly We did not meet our targets for deaths and the latest results will therefore not and serious injuries on the road network be available until the next Board meeting. overall and, in this Period, also fell short It is important that we maintain our of our specific target for incidents efforts to improve diversity between involving buses. these quarterly check-ins, because only a sustained drive throughout the year will Reliability continues to be slightly below achieve the challenging targets we have target on London Underground, but we set to become more representative of the are beginning to see positive results from city we serve. our action plans to improve train operator attendance and rolling stock reliability. Financial Our strong financial performance has continued, and we continue to be ahead of target on both of the financial measures in the scorecard.

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3 Safety and security

Croydon tram overturning Tackling knife crime in the Capital Significant progress has been made to Despite levels of serious violence being implement the recommendations from low on the transport network, we have the Rail Accident Investigation Branch put measures in place to prevent, detect (RAIB) following the tragic overturning and deal with people carrying weapons on at Sandilands in November 2016. The vast our system. This activity supports wider majority have been completed and police efforts to deal with knife crime in the remaining are in the final stages London and across the country. of implementation. The police are carrying out regular We remain on target to install a new operations and patrols to tackle knife system in December this year that will crime and prevent people carrying physically prevent any tram from weapons, using a broad range of tactics. over-speeding, completing the most These include knife arches, wands, stop significant and complex recommendation and search, automatic number plate from the RAIB. Work to upgrade the recognition (ANPR) and weapon sweeps. lighting in Sandilands tunnel continues and we have installed new cat’s eyes to Publication of 2018 Casualty Statistics On 25 July, we published the 2018 casualty help tram drivers orientate themselves statistics, showing that the number of while in the tunnel. people killed on London's roads fell to We continue to work well with the the lowest level on record. However, newly formed Light Rail Safety and the figures still showed that 112 people Standards Board (LRSSB). We are sharing were killed and a further 3,954 suffered our progress with other tram owners serious injuries. The 112 deaths on and operators as we complete the RAIB London’s roads included: recommendations, so that all networks 57 people walking across the country can learn from the  tragedy at Sandilands. We have confirmed  22 people riding motorcycles our share of funding for the LRSSB for the next three years and we also sit on  16 car occupants the Board.  12 people cycling

Commissioner’s Report 9 On 22 July, we marked a year on from the publication of the Mayor’s Vision Zero action plan with the start of Vision Zero week.

 4 ‘other vehicle’ occupants, which A key part of the week’s activity was the includes taxi and private hire campaign ‘Know My Name’. This campaign occupants, mobility scooters and involved the release of five powerful horse and trap riders stories of people whose lives were impacted due to road trauma. Our press  1 bus or coach occupant team worked with BBC London TV to generate two Vision Zero focused pieces, Our report, which was released alongside with other coverage in the Evening the national casualty statistics, Standard and on LBC radio. highlighted that urgent and continued action is needed to eliminate death and Vision Zero reference group serious injury on our road network. On 26 July, we held the first Vision Zero Reference Group. The Reference Group Vision Zero Week brought together our partners and key On 22 July, we marked a year on from stakeholders including the Metropolitan the publication of the Mayor’s Vision Police Service (MPS), London Councils, 20s Zero action plan with the start of Plenty, and Road Safety Great Britain in Vision Zero week. the delivery of Vision Zero in London. The The week of communications activity successful event helped to create and included a campaign to highlight road promote a collaborative approach to trauma, build understanding of the human Vision Zero, encouraging shared cost attached to it, and talk about what ownership of the challenges and we, our policing partners and other partnership delivery to overcome them. organisations are doing to achieve Vision Zero.

Commissioner’s Report 10 20 mph consultation report also supports the Violent Crime Task On 6 September, we announced that Force to reduce the number of proposals to lower speed limits on our people who are victims of knife crime and roads across central London will go serious violence. ahead, following a positive response to our public consultation earlier in the The first two weeks of the operation year. We will introduce 20mph speed resulted in 23 arrests for a variety of limits on all our roads in the Congestion offences including drug driving, vehicle Charge Zone by early 2020 - mirroring the theft, possession of drugs, recall for lower speed limits already in place on the armed robbery, domestic assault and majority of borough roads in the central grievous bodily harm. It also led to five London area. stolen vehicles being identified in the first two weeks. The lower speed limit will be supported by new 20mph signage and road markings, Following an increase in speeding and as well as raised pedestrian crossings in antisocial behaviour, we have also worked seven locations where a high number of with the MPS to increase enforcement people walk, including near Embankment operations on the A10 and A12. On the A12, and Tower Hill Tube stations and outside between February and August 2019, the the Tate Britain. We will recalibrate all MPS issued 826 Traffic Offence Reports to speed cameras in central London and use offending drivers for a variety of traffic mobile speed cameras to ensure that offences including excess speed. On the drivers are complying with the new safer A10, between May and August 2019, the speed limit. We will aim to complete work MPS issued 225 such reports to offending overnight to minimise the impact on road drivers for offences such as excess speed, users and will use single lane closures, no insurance, defective vehicles and avoiding any roads being fully closed, driving without due care. The MPS also subject to permits. arrested 13 people during this period.

Police activities to target antisocial Improving motorcyclist safety behaviour and deliver Vision Zero on London’s Roads The Roads and Transport Policing On 6 July, we worked with the MPS and Command (RTPC) are trialling a new motorcycle campaign groups following tactic to reduce road danger by more the tragic deaths of five young men in accurately targeting high risk individuals collisions while on London's streets in the using London’s roads. This operation month of June.

Commissioner’s Report 11 We have been offering a range of We continue to focus on improving safety measures to improve the confidence and as people get on and off our trains. Over skills of the capital's motorcyclists, as the summer, we launched a new well as raise standards within the awareness film for our staff and new motorcycle delivery industry. guidance for our train operators to help them improve safety. We have also Alongside the MPS, we have been working developed a prototype for a system to with campaign groups to raise awareness close the gap between the train and the of the work being done to tackle platform at Baker Street station and have dangerous driving by enforcing lower been testing this over the summer. speed limits and publicising the range of motorcycle training courses on offer. We are continuing our work to make sure customers are safe on stairs and E-scooter enforcement escalators, particularly at times and On 22 July, the MPS and City of London locations where accidents have been Police stepped up activity which focuses known to happen. Station on engaging with e-scooter riders and announcements, posters and our other micro-mobility devices. Riders are frontline customer service team all told about the fact that these scooters play a part in this. are illegal outside of private land and advised not to ride their devices on public Workforce safety roads or footways. Those who refuse to Physical or verbal abuse of our employees comply may have their devices seized. is never acceptable and we are working to eliminate it. In the first month of this operation, the police issued over 200 warnings, seized 30 We recently completed a trial of body- vehicles and made one arrest. worn cameras to help protect our staff, with trials taking place at locations where Customer safety on workplace violence is a particular London Underground Over the summer, we worked with Visit problem. We have had feedback from our Britain in a new partnership to help staff on the effectiveness of the cameras visitors with luggage travel safely on our and on other ways we can reduce network. We also launched a new safety workplace violence. We are now starting campaign aimed at those who travel after the next stage of this project, to roll out consuming alcohol. these cameras more widely and work with our frontline teams to give them the skills and support they need.

Commissioner’s Report 12 We continue to encourage our teams to Suicide prevention work highlight safety concerns or ‘near misses’. Over the past year we have rolled out a Open and transparent reporting of new training programme to our front line incidents, near misses and safety London Underground staff to help them concerns is an important part of any recognise customers who are in distress mature safety management system. It and may be attempting suicide. The helps us to identify and resolve issues training gives our team tools which before anyone gets hurt. By capturing empower them to confidently take action information on our key issues, this to save a life. Since its introduction over allows us to focus our safety plans 2,300 station staff have completed the more effectively. training. Over the past year this has supported an increase in interventions of Tackling crime and antisocial behaviour 69 per cent, and a decrease in the number We continue to work with the police to of people who are seriously injured or target thieves, including with uniform and killed from attempting suicide plain clothes police patrols to disrupt on the network. their activity and by providing crime prevention advice to our customers. Licensee health and wellbeing The topic of mental health has gained On 12 August, the British Transport Police more prominence in recent years and is (BTP) launched a week of action at 20 rightly recognised as an important facet stations which are hotspots for reports of of maintaining good health and wellbeing. theft and pickpocketing on the London Underground. This included handing out Our primary role, as the regulatory and 30,000 contact cards highlighting licensing authority for taxi and private hire pickpockets’ tactics and how to report an drivers in London, is to ensure that drivers incident; support from the wider BTP are safe and able to carry passengers. We from other parts of the UK and at least 75 recognise that the health and wellbeing of officers deployed every day to the our licensees is extremely important and operation; and a dedicated website for we are doing more to help the drivers we the public with videos and crime licence gain access to public services, prevention advice. The week of action charities and other resources available resulted in 18 arrests for theft, and four that can help them to maintain their arrests in connection with other offences. physical and mental wellbeing.

Commissioner’s Report 13 We want licensees to feel empowered to arise and pose a potential danger to road seek medical help if they feel they need it users such as cyclists, pedestrians and and so we have produced a web page motorcyclists. This course will run for up detailing the public services, charities and to 18 months and forms part of our resources available that can help holistic approach to making bus licensees to maintain their physical and travel safer. mental wellbeing. Bus driver fatigue management Bus Safety Standard We have commissioned and published Our Bus Safety Standard includes the independent research into bus driver need for audible warnings to alert fatigue, to support our more wide- pedestrians and other roads users, ahead reaching Vision Zero plans. of new laws which will require this on all quiet-running buses from 2021. The report, by Loughborough University and the Swedish National Road and We are working to develop an appropriate Transport Institute, went live on our sound to provide the best warning to road website on 28 August, and outlines 28 users, particularly pedestrians and recommendations which can assist with cyclists, of their approach and indicate making the network safer to operate. step changes in speeds while striking the right balance of not being unnecessarily These cover education, working noisy and disruptive. We intend to fit this conditions, driver schedules, open culture to new types of buses (pure-electric and and wider health matters. We are now hydrogen fuel-cell vehicles), and on working closely with the trade union some hybrid buses which can run in Unite and our bus operators to consider electric only mode, ahead of the the findings and agree the best solutions compliance deadline. to take forward.

We have fitted more than 800 new buses While fatigue research features quite with Intelligent Speed Assistance to prominently in the mining and aviation reinforce compliance with a digital speed industries, it is virtually unexplored in the map of London. More than 2,000 of our bus sector with very little background 24,500 drivers have received safety data available. As our understanding training over the past few months, improves we will explore whether the including using virtual-reality headsets to scope of Vision Zero should be broadened on more fronts in London to help us provide 360 views of highway risks that achieve our target of no-one killed on or

Commissioner’s Report 14 by a bus by 2030, and no-one killed or congestion and road danger. We will be seriously injured on our road network working closely with Sopra Steria to by 2041. develop this new system for the Network Management Control Centre, which will Bus Safety Innovation Challenge give everybody managing the road We announced the winners of successful network a single, unified view of what is bids to our Bus Safety Innovation happening across London, including up to Challenge on 16 August. Each winning idea the minute details of all known incidents will now be trialled and independently and interventions. assessed to consider whether the technology can help us achieve our Vision The ground-breaking software will also be Zero targets. We are going ahead with: able to analyse multiple sources of information to generate rapid incident a fatigue monitoring system from  response for local boroughs, the Abellio and Datik emergency services and other  a video-based driver coaching organisations, as well as our customers. programme involving CT Plus Preliminary work on the system and Lytx commenced on 12 August. Joint incident response with  vulnerable road-user intent- Thames Water prediction software (Arriva and Thames Water has agreed to link their Humanising Autonomy) escalated incident response with us. We have agreed with them a number of  warning lights illuminating the area measures to improve their responsiveness by the side of the bus (Metroline and safety when working in London. One and JBDL) of the key actions from the workshops  a cyclist and pedestrian detection has been agreement from Thames Water and driver alert system being to work more closely with our piloted by Stagecoach and Fusion operational teams to ensure efforts are focused on water system related Keeping London’s roads moving incidents which are having the greatest We have awarded a contract to Sopra impact on our users. Steria, a leading information technology company, to develop new software which will help us tackle some of the biggest issues facing the capital such as

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4 Healthy streets and healthy people

Walking and cycling Cycleway 3 – Tower Hill to Cycleways Lancaster Gate We continue to make good progress on The cycle track at North Carriage Drive the Cycleways programme, with a focus was re-opened following the temporary on completing and opening whole or closure during the British Summertime significant sections of these routes. Since concerts held in Hyde Park this summer, 2016 we have constructed over 140km of having originally opened on 3 June 2019, cycle routes, with a further 10km ahead of schedule. We are now currently under construction through progressing the final drainage work at this inner and outer London. We are also on location. The anti-skid surfacing work was target to meet the Mayor’s commitment completed at Buckingham Gate on 22 to triple the amount of protected space July, and the handover to Westminster for cyclists during this Mayoral term. City Council is planned after the final anti-skid works at Lancaster Gate which This investment is helping to contribute are due to be completed in the autumn. to significant increases in the number of people choosing to cycle in London. Last Cycleway 4 – Tower Bridge to Greenwich year saw the highest growth in kilometres Works on Cycleway 4 are progressing well cycled since monitoring began, with a along Jamaica Road and Rotherhithe daily average of four million kilometres Roundabout, having started on 5 July. The cycled in 2018 – five per cent higher islands have been removed and the than in 2017. construction of the new segregated cycle track is underway. Both sections are Following the launch of the ‘Summer of planned for completion by May 2020. Cycleways’ on 9 June, Cycleway 17 (C17) Impact to buses, cyclists and general between Elephant Park and Burgess Park traffic is being monitored during the will open this month. This will be works, with further impact mitigation followed by C6 (between Kings Cross and measures ready if necessary. Kentish Town), C20 (between Enfield Town and Palmers Green) and C23 Consultation for the Lower Road section (between Whipps Cross and Millfields of the route opened on 15 July and will Park), all three of which are fully run for a total of 12 weeks. The protected cycle routes. consultation is being led by Southwark Council and includes its wider proposals for the Rotherhithe area.

Commissioner’s Report 16 Neighbourhoods between Brentford and Kensington Olympia will be connected by a safer walking and cycling route.

Cycleway 9 – Olympia to Brentford Walking and cycling improvements Following completion of the local re- between Acton and Wood Lane consultation of two elements of the Works are progressing well to deliver scheme in February, the ‘Response to 3.5km of upgraded shared-use facility issues raised’ report was published on 25 for pedestrians and cyclists as well as a July. Detailed design work is on-going for new off-carriageway bi-directional cycle the Kew Bridge and London Borough of track along the A40 between Wood Lane Hounslow sections. The London Borough and Acton. of Hammersmith and Fulham is also Installation of the new cycle track and continuing with its detailed design. footway section between Savoy Circus Final assurance reviews and cabinet and Gibbon Road is now complete. Works meetings in both boroughs are now due have commenced to upgrade the existing to take place in September and October shared-use facility between Wood Lane ahead of a final decision on whether to and Sundew Avenue. proceed to construction, which is Walking and Cycling improvements currently scheduled to commence this between Wood Lane and November. Notting Hill Gate We are continuing to review our proposals for improvements between Wood Lane and Notting Hill Gate, taking into account feedback from the consultation which closed on 16 June. We expect to publish the consultation report later this autumn.

Commissioner’s Report 17 Cycleway between Hackney Kingston Council launched its first and the Isle of Dogs Cycleway-branded route (Cycleway 31). We are now reviewing our proposals for The new two-kilometre off-road route this route to respond to the feedback runs between New Malden and Raynes received in the public consultation, which Park, with separate space for pedestrians closed on 21 June. We expect to publish and cyclists. our consultation report later this year. Schemes currently under construction Subject to the outcome of the include protected cycle routes on consultation and necessary approvals Wheatfield Way in Kingston and on the process, advanced construction works A1010 in Enfield. Further schemes are could commence in November 2019. We progressing through design and are continuing to work closely with the consultation, including several cycle links London Borough of Tower Hamlets on and Enfield’s Quieter Neighbourhoods. the middle section of the route to ensure coordination with their Liveable Cycling Infrastructure Database Neighbourhood scheme in the same area. On 1 August, we successfully launched our new Cycling Infrastructure Database Mini-Hollands, Quietways and to help make cycling in London easier. Central London Grid The Mini-Holland programme involves 98 The new database is the world’s largest infrastructure projects and five and contains the location of more than behaviour-change schemes across three 240,000 pieces of cycling infrastructure in outer London boroughs – Waltham London, such as cycle parking spaces and Forest, Enfield and Kingston. Thirty two of cycle lanes. We have surveyed every the 103 Mini-Holland schemes are now street in every London borough to complete, including the A105 Green Lanes identify all 146,000 cycle parking spaces, scheme, a five-kilometre protected cycle as well as details on 2,000km of cycle route linking Enfield Town and Palmers lanes, 960 traffic filters and 58,000 Green and the Kingston station plaza, wayfinding signs. which sees improved accessibility for both pedestrians and cyclists. The database has been added to the TfL Journey Planner, meaning Londoners can now see the nearest and most convenient place to park for every journey. The database has also been released as open data so that third party developers can

Commissioner’s Report 18 use it for their own journey planning Research showed that more than half of tools, which will make it simpler for stations in London either do not have any Londoners to plan cycle trips using their cycle parking or do not have enough preferred apps. spaces to cope with demand, despite cycling being at record levels. The database also makes it possible to effectively plan future investment in This plan and new investment will help cycling. It has already been used to meet the growing demand for cycle develop our Cycle Parking parking. Together with investment in new Implementation Plan, which sets out high-quality routes, we are enabling more how we will work with partners across people to cycle as part of their everyday the Capital to invest £2.5m in new routine, making our streets cleaner and cycle parking. greener for everyone.

By making streets safer and improving the Santander docking station at quality of walking and cycling routes, we Victoria Park hope to boost the number of people On 1 August, we unveiled a new Santander walking and cycling in the Capital as well Cycles docking station in Victoria Park as reduce road danger, congestion and air with Tower Hamlets Council. The docking pollution. We have already doubled the station at the Bonner Gate entrance has amount of protected space for people space for 21 cycles, allowing even more who cycle since 2016 and are on target to people to enjoy Victoria Park on two triple it by 2020. wheels. There are now 119 docking stations in Tower Hamlets. Cycle parking for Londoners To ensure that every potential cycle trip We recently consulted on plans for a new in the capital begins and ends with a place Cycleway connecting Hackney to the Isle to park, we have announced a £2.5 million of Dogs, which includes a section through investment over the next year to boost Victoria Park. Tower Hamlets Council is the number of cycle parking spaces. also consulting residents on its draft transport strategy, with the overall aim of The investment comes after half of increasing sustainable transport to 90 per Londoners said lack of cycle parking is one cent of all trips by 2041. of the main factors that deter them from cycling and a quarter said they were put off cycling by a fear of cycle theft.

Commissioner’s Report 19 On 29 August, we marked the ninth anniversary of the Santander Cycle Hire scheme.

Cycle Hire celebrates its ninth birthday The map can be downloaded online from On 29 July, we marked the ninth our website or accessed via the Santander anniversary of our record-breaking cycle Cycles app, which allows customers to hire scheme by offering free guided find and hire cycles easily. The route is Santander Cycles rides on Sundays split into three loops: a Thames Loop throughout August and September, between Blackfriars and Westminster, a as part of our Summer of Royal Loop around St James’s Park and Cycleways campaign. Green Park, and a Hyde Park Loop.

The free tours are giving people a chance We also marked Cycle to Work Day on 8 to see the sights of London, including the August by offering free hires using a code Houses of Parliament, Hyde Park and that could be redeemed through the London Eye, while using our Santander Cycles app. segregated cycle lanes. The Santander Cycles scheme continues The series of led cycle rides follows the to grow in popularity, and there have route of a new Santander Cycles map, been more than 83 million hires since the which gives people step-by-step scheme was launched in 2010. Last year, a directions to discover the sights of record 10.5 million journeys were made London by bicycle. using the scheme.

Commissioner’s Report 20 A new programme to help transform Funding for community groups London’s boroughs into safer, greener, On 30 July, we announced that healthier places applications are open for more than On 19 August, we announced a new £500,000 of grants for community and borough-level programme to help reduce not-for-profit groups that encourage road danger, encourage safe travel by people to walk and cycle. public transport and increase the number of people walking and cycling Our Walking and Cycling Grants London across the capital. programme aims to address barriers to walking and cycling amongst traditionally A new team of 16 Healthy Streets Officers under-represented groups, helping to will work across London’s boroughs to make London a more sustainable, reduce school-run traffic, discourage inclusive and healthy city. engine idling and enable people to walk, cycle and use public transport more Previously known as Cycling Grants often. They will tackle road danger by London, the programme has been responding to local road safety concerns expanded this year to include walking and will support boroughs with local projects for the first time. Funding has initiatives to raise awareness of new been doubled to more than £500,000, Cycleways. They will also promote with the number of grants available also training to improve cycle safety and doubling from 30 to 60. This means more encourage people to use public transport. Londoners can benefit from the continuing success of the scheme, and we The programme, managed by the charity hope to award funding to at least one Sustrans, will also support boroughs with project in every London borough. London-wide events including World Car Free Day, Walk to Work Week and Road Each community project can apply for Safety Week. It comes as part of our wider funding of up to £10,000 over three years programme, working with boroughs to through the programme, which is reduce road danger and improve air delivered by Groundwork London. quality by creating greener, cleaner and Current and previous initiatives include healthier places, and complements our cycle training, guided rides and courses Liveable Neighbourhoods grants of teaching basic cycle maintenance. Future between £1m and £10m for boroughs to projects may include guided walks which transform local neighbourhoods. encourage people to get active.

Commissioner’s Report 21 Over 100,000 people took part in this year’s Prudential RideLondon event on 3 and 4 August.

Prudential RideLondon festival of cycling The FreeCycle event included a traffic- On 3 and 4 August, the world’s greatest free circuit of nearly 13km passing London mass-participation festival of cycling landmarks such as Buckingham Palace and returned to London and Surrey, St Paul’s Cathedral, and was open to encouraging Londoners to make the cyclists of all ages and abilities. Rides led most of traffic-free streets with more by an experienced cycle guide travelled to than 100,000 people taking part the event from every London borough, over the weekend. making it even easier to get to central London to take part. It was the seventh year of Prudential RideLondon and there was a wide range of Free festival zones with music and events taking place over the weekend. entertainment were open at six locations along the route and bike mechanics were On Saturday 3 August, from 05:00 to 19:30, also on hand in case of any technical roads in central London were traffic-free problems. This year, the event was free of for FreeCycle and the UCI Women’s single-use plastic water bottles for the WorldTour Prudential RideLondon first time, with participants encouraged to Classique, as well as the Brompton World bring their own refillable bottle with Championship Final. water fountains available at all the FreeCycle festival sites.

Commissioner’s Report 22 On Sunday, thousands of amateur cyclists of a cluster of rapid charge points to raised money for charity by taking part in support both taxi and public electric the Prudential RideLondon-Surrey 100, 46 vehicle users. and 19 events; and the UCI WorldTour Prudential RideLondon-Surrey Classic ULEZ expansion – October 2021 The Ultra Low Emission Zone (ULEZ) event saw 150 of the world’s best male Expansion project extends the central cyclists take part in a 169km race through London ULEZ up to the North and South London and Surrey. Circular Roads. The Mayor announced the Air quality and the environment scheme on 8 June 2018, for delivery in Rapid electric vehicle charging October 2021. To support the growing number of Zero Emission Capable (ZEC) taxis and the A feasibility study to understand the wider take-up of electric vehicles, we are options for delivering the systems and spending £18m and working with the services has now concluded, and key boroughs and other organisations to build decisions on the delivery strategy were a network of rapid charge points across approved at the Programmes and London. The total number of charge Investment Committee in May 2019. The points across London is now 202, which is project is now in its design phase with a major step towards our target of 300 work ongoing to define the system, rapid charge points by December 2020. infrastructure and operations, and to progress the supply chain commercial At present, there are more than 2,258 ZEC agreements that are required. taxis licensed in London. Of the 202 rapid charge points that have been installed, 73 Work is also underway to plan mitigation are dedicated to taxi use. We are working and complementary measures, and to with the taxi trade to identify the most develop marketing and favourable locations and are focusing on communications programmes. central London for taxi-dedicated sites Making our bus fleet greener following feedback from the taxi trade. We launched our final two Low Emission We are also developing the designs for Bus Zones on 5 September, to help make two hub sites, one in Greenwich and London a healthier place to live, work and another located in, and to be delivered by, visit. The new zones are now in operation the City of London. The hubs will consist from Chiswick High Road to Kensington High Street and from Uxbridge Road to Shepherds Bush.

Commissioner’s Report 23 We now have 12 zones in place, a year Taxi vehicle age limits earlier than first planned, served by more On 5 July, we announced that we will be than 3,000 ultra-clean diesel buses. introducing changes to taxi vehicle age These cleaner engines and exhaust limits and exemptions from 1 November systems are cutting oxides of nitrogen 2019. The decision was taken following a and particulate matter by up to 95 and 80 public consultation carried out earlier per cent respectively. this year.

Eighty per cent of London’s bus fleet is The Mayor’s Transport Strategy makes it now at the ultra-clean Euro VI engine clear that air pollution caused by diesel standard or better, keeping us on course emissions, high levels of nitrogen dioxide to have an entirely ultra-clean fleet by (NO2) and particulate matter exacerbate 2020. We are achieving this by retrofitting poor health conditions and shorten the up to 100 buses a month with upgraded lives of Londoners. London’s transport exhaust systems and bringing new network must contribute to meeting legal buses into the fleet in place of air quality levels as soon as possible, and life-expired vehicles. these changes in taxi vehicle age limits are being brought in to reduce harmful We are continuing to work towards our emissions from taxis and improve air longer term goal to make the whole bus quality in London. fleet zero-tailpipe emission no later than 2037, with around 165 zero emission buses From 1 November 2019 the maximum taxi at this level and at least 90 more to join operating age will be mandated so that no them by the end of 2019. This includes taxi will be licensed to operate over its new electric double-decker vehicles on relevant age limit. This will apply to all routes 43 and 134, which are to be licensed taxis. delivered in the final quarter of the year. Between 1 November 2020 and 1 Zero emission buses will continue to November 2022, the age limit of Euro 3, 4 grow in number into the early part of and 5 diesel taxis will be reduced by one 2020, including through our recent order year, each year. The age limit for ZEC, for 20 double deck hydrogen buses which Euro 6 vehicles and taxis newly converted will operate on a number of routes to run on Liquid Petroleum Gas will from Perivale. remain at 15 years throughout this period.

Commissioner’s Report 24 Taxi grants for cleaner vehicles companies. Along with the London Applications have now been received for Electric Vehicle Company TXe, this around £30m of the wider £42m vehicle will help to accelerate the growth delicensing fund, supporting taxi drivers of green taxis on London’s roads to meet wishing to delicense older, more polluting stringent air quality targets. Dynamo, the taxis early. company who carries out the conversion of the Nissan vehicle with the support of At the start of this year, we restructured a Nissan, anticipates vehicle sales green fund that doubled the top grant to commencing in September. Dynamo is £10,000. Now, an owner of a diesel taxi forecasting around 60 taxis to be sold and that is less than 15 years old can surrender licensed by the end of the year. From their taxi vehicle licence and plate in early 2020 they expect this will increase exchange for a payment from TfL. significantly as they fulfil backorders The Mayor increased the fund to £42m, already exceeding 600. meaning that £10,000 payments were We have been working with Dynamo to available to the first 1,250 taxi drivers to support them in bringing a fully electric sign up. Payments to encourage the vehicle to London’s taxi market, and we uptake of zero-emission capable cabs will will continue to work with all prospective continue on a sliding scale and are made taxi vehicle manufacturers to support the on a first come, first served basis. introduction of additional London taxis First pure electric taxi licensed that help achieve London’s air quality, On 21 August 2018, the Nissan Dynamo taxi accessibility and Vision Zero targets. passed the final stages of the London Taxi Conditions of Fitness assessment, Dial-a-ride vehicles We have placed orders for a further 166 including the wheelchair accessibility and new ultra-clean Dial-a-Ride minibuses to turning circle requirement. On 28 August ensure we continue operating door-to- of this year, we licensed the first vehicle door services for passengers with the for use as a taxi in London. This new greatest accessibility needs when the vehicle is the first pure electric taxi enlarged ULEZ area comes into effect in licensed in London and the second taxi 2021. This follows an earlier order of 90 model to meet our zero emission capable vehicles to comply with introduction of requirement, which was introduced for all the current ULEZ area in April this year. newly licensed taxis in January 2018. The Dynamo taxi also offers additional choice and competition for drivers and taxi rental

Commissioner’s Report 25 The new buses offer more passenger We will use the lessons learnt from the comfort such as better heating and air two trials and different operating conditioning and will demonstrate their environments in Sutton and Ealing to worth in conditions like our recent heat understand the benefits and viability of wave, as well as help us progress to an introducing an on-demand service in the entirely ultra-clean diesel Dial-a-Ride long term. fleet as quickly as possible. Bus priority On-demand bus trial in Ealing We continue to work with the boroughs Between 19 July and 16 August, we ran a to progress delivery of over 100 bus consultation on plans to trial an on- priority schemes on their road network demand bus service in Ealing. The new this financial year. service will follow the start of a similar year-long trial in Sutton in May. On the roads that we own, we have already completed a scheme at A503 Customers travelling on the new buses Seven Sisters Road and works on the A10 are able to book a seat in real-time using Kingsland Road began on 29 July and are an app or over the phone. The vehicles due to complete in late September. A provide real-time journey information on- further five projects are currently being board and will not follow a fixed route, designed and programmed for delivery in with users instead able to board a bus at the remainder of the year. flexible stops within a certain area. The buses will be fully accessible and green – ‘Call cancel’ technology is used to cancel meeting the tough environmental the green man at a crossing if pedestrians standards used for the ULEZ – and will be have already crossed on a red signal, available between 06:00 and 01:00, seven allowing this wasted green man time to days a week. be redistributed to other modes. This also means the green man will appear sooner Ealing was chosen for the second trial, for the next pedestrian. This helps which will last a year, because there are improve journey time for buses. relatively high numbers of private vehicles in the borough. Figures show that 40 per cent of residents use cars – be they private or for hire – to get to work in the area, and we believe the service could encourage people to switch to a more sustainable way of travelling.

Commissioner’s Report 26 Introducing extra capacity with new unscheduled, mid-route stops, which can bus route 301 cause delays. In addition, it also removes We introduced new bus route 301 on the risk of potential distractions for bus Saturday 13 July, operating between drivers, helping to ensure that they can Bexleyheath and Woolwich town centres drive safely. via Abbey Wood. Double deck buses run every 12 minutes during the day and every To complete this project, we will make all 15 minutes in the evenings. the bus driver toilets permanent for these routes by the end of March 2020. This will The route gives extra capacity between include updating the 25 temporary units Bexleyheath, Abbey Wood, Thamesmead to permanent by providing power and and Woolwich, reduces journey times water service connections, connecting the between Bexleyheath and Abbey Wood by toilet to a sewer and constructing up to 10 minutes, or by 30 per cent. The permanent concrete foundations. new bus route 301 supports the Mayor’s Transport Strategy objectives of Winners of our first enhancing the bus network in outer Best Cargo Bike competition London, making services more attractive On 8 August, we announced the winners than journeys by car and providing of the inaugural competition to find the integration with the rail network. It best cargo bikes for sustainable business connects with National Rail at Abbey deliveries and family trips. The Wood, Plumstead and Woolwich Arsenal competition aims to raise the profile of stations, the DLR at Woolwich Arsenal cargo bikes, highlighting their benefits as a and, looking ahead, will connect with the sustainable option for deliveries and an Elizabeth line at Woolwich and alternative to car journeys for families Abbey Wood. with young children.

Bus driver facilities We worked in partnership with We achieved our target of installing bus manufacturers, distributors and stockists driver toilets for all 42 prioritised bus to host the competition, with awards routes by the end of July 2019. handed out in two categories. Sixteen cargo bikes were put forward for judging As well as being a basic human facility this by 10 manufacturers. also helps improve the service to our customers by avoiding the need for

Commissioner’s Report 27 Eight judges, including London's Walking Another pilot scheme saw Somerset and Cycling Commissioner, Will Norman, House engage with their 300 tenants to and representatives from Mothercare, identify common goods and services Sustrans, community cycling groups and procured, and then appoint preferred family cycling bloggers, assessed each suppliers for stationery and couriers. They bike. Affordability, comfort, security, succeeded in reducing vehicle trips by 12 style, capacity and manoeuvrability were per cent compared with the previous year, among the areas considered. Parents and and reducing food and beverage deliveries children also assessed the bikes on a by 16 per cent owing to restaurants course at London's Queen Elizabeth sharing their supplier lists and Olympic Park. consolidating deliveries. The operating times of the loading bay were extended Douze's G4e bike won the Best Cargo by two hours, allowing for an increase in Bike - Business category. The Bakfiets deliveries during less busy times on the Long was awarded the prize for Best road network. Cargo Bike - Families. After assessing the different approaches, Consolidation pilot projects we have produced a report defining six To reduce freight-related congestion, we conditions for success for consolidation recently conducted a trial exploring schemes. These include the importance of different ways to consolidate freight advocacy and leadership, aligning private deliveries and collections in London. interests and social benefits, and the scale Through 10 small-scale pilot projects, we needed for a preferred supplier scheme to have tested different conditions and be commercially viable. enablers in order to reduce freight vehicles and roll out different We are using these findings to plan and consolidation techniques across London. deliver future freight related activity and share best practice with our Consolidating commercial waste external partners. collection was one of the most successful projects, with an approximate 90 per cent Safer Junctions reduction in vehicle mileage when nearby We have now completed work at 30 of businesses used the same company to the most dangerous junctions on our collect their waste. road network.

In the last two months, we have consulted on six Safer Junction locations

Commissioner’s Report 28 and we are currently reviewing the Hammersmith Bridge closure responses. These were for: Recognising the impact that the closure of this strategic route is having on local  Kingsland Road/Balls Pond Road residents, we have moved quickly to complete an options analysis with high- Kennington Park Road/  level costs and benefits. The London Braganza Street Borough of Hammersmith and Fulham  East India Dock Road/ has now confirmed that it intends to Birchfield Street restore the bridge with a 7.5 tonne limit for general traffic, together with future  Edgware Road/Harrow Road proofing for electric single decker buses .

 Clapham Road/Union Road We have committed £25m to progress with the concept and detailed design  Holloway Road/Drayton phases, together with early works. While Park/Palmer Place this activity continues, we will work with the borough to provide greater clarity on Work is planned to start on these six the likely final cost and where the balance junctions in the next 12 months, subject to of funding will come from. the consultation results, and is being funded by our £2.3bn Healthy Streets We are using all of the tools we have programme, which is making London’s available to measure, understand and streets safer, more attractive, accessible mitigate the effect of the closure on and people-friendly. traffic. We are using our network data to make informed decisions on traffic light Public engagement is also currently timings and implement contingency plans underway at three locations: to manage unplanned events; for  New Kent Road/Harper Road example, we have completed a significant redesign of timings around Hogarth  Britannia Junction Roundabout, a comprehensive change to timings around Hammersmith, and the  Camden High Street/Camden Road rebalancing of priorities at Chalkers We have undertaken an initial review of Corner and Lower Richmond Road. completed projects, which has found a 25 Journey times are showing some per cent collision reduction, on average, improvement as a result of these traffic across all such locations. light changes.

Commissioner’s Report 29 Rotherhithe to Canary Wharf crossing construction work has commenced on Following the decision of the the new entrance to Old Street Programmes and Investment Committee Underground station near to Cowper on 21 June, we have been examining Street. The existing subway canopy has options for a new ferry service with work been removed and construction of the focused on route planning, fares, vessels, new station entrance is scheduled to piers and connectivity to the local area. complete in early 2020. The feasibility work will continue through to October, when a report will be Later this year, a further traffic switch will prepared for the Programmes and take place which will reopen the Investment Committee that sets out the southeast arm and permanently close the recommended way forward. northwest arm, facilitating the construction of the public space and The work on a new ferry to improve accessible main station entrance, connectivity for pedestrians and cyclists including a new passenger lift to the between Rotherhithe and Canary Wharf is shopping arcade. Islington Council part of the wider investment we are granted planning consent for the new making in walking and cycling across the main station entrance on 9 September and area, including delivery of Cycleway 4 and construction is on track to be completed new cycle routes from Rotherhithe to by the end of 2020. Peckham and Hackney to the Isle of Dogs. Highbury Old Street Construction is substantially complete Construction is progressing at Old Street for the major reconfiguration of the road roundabout, where a new design will network and removal of the gyratory at bring safety improvements to cyclists and Highbury Corner. pedestrians by providing new and improved crossings, fully segregated The urban realm and remaining highway cycle lanes, and a new public space with works on the western arm of the gyratory an accessible main entrance to the were completed at the end of August, and Underground station and the tree planting will take place in October. shopping arcade. Investigations and installation of hostile vehicle mitigations around Highbury & Following the successful switchover to Islington station are expected to be two-way traffic over the late May bank completed by the end of March 2020. holiday weekend and closure of the southeast arm of the junction,

Commissioner’s Report 30 Vauxhall We continue to work closely with the A Planning Inspectorate inquiry for the London Borough of Lambeth and development on the island site adjacent developers in the area to ensure delivery to the bus station will be held on is coordinated with existing and future 17 December 2019. After the inquiry, we plans for the wider Waterloo area. will know when the recommendation to the Secretary of State will be made. We Healthy High Streets project launched anticipate the Secretary of State decision We have recently trialled several projects in spring 2020. to help improve the look and feel of London’s high streets. Due to the interface between our proposals for the road network and the Hydrogen powered temporary lighting is island site, we continue to assess the best being used on schemes at Old Street and option to secure the delivery of the Highbury, resulting in zero on-site scheme, and minimising the time and cost emissions and no noise. If the trial is of any delay. successful then we will look to roll out this technology where diesel generators Waterloo City Hub would previously have been used. The proposed scheme will significantly improve the safety and comfort of We are working with stakeholders to use pedestrians, cyclists and public transport a three-tier assessment for traffic users, with a new pedestrian walking management on major projects. For these route to the river, improved crossings, we work with local communities and segregated cycling facilities and enhanced cycle groups in advance of works, to bus waiting and boarding areas. It will also better understand their demands and provide an improved environment, then incorporate these into the traffic connecting public transport services with management design. By working with the South Bank area. these groups, we gain better understanding of the accessibility The concept design has now been barriers that our customers with technically approved and frozen. We are disabilities may face. working with our supply chain to commence the detailed design of the We launched a wildflower trial to increase scheme and aim to start construction in biodiversity on our road network. Two spring 2020, subject to securing the locations have been chosen: the A40 in necessary consents. Hillingdon and the A406 Redbridge roundabout. We are cutting the grass

Commissioner’s Report 31 On 25 and 26 August, over a million people headed to Notting Hill Carnival.

verges less often and less short, to allow The seventh year of the Prudential the natural wildflowers to grow. RideLondon events took place on the Increasing the biodiversity will boost the weekend of 3 and 4 August, and using new ecosystem and help support wildlife, traffic signal strategies to assist on including bees, butterflies, birds and small diversion routes we were able to keep mammals – while ensuring the verges are Putney Bridge open to traffic to help well-kept for our customers. residents travel on the day while Hammersmith Bridge was closed. Protests and events on our network It has been another busy summer of The FA Community Shield took place at events in London, with the final of the Wembley on the same weekend, as well ICC Cricket World Cup at Lords on 14 July as the first games of the new English being a particular highlight and the Football League season. The English culmination of over six weeks of activities Premier League started the and large-scale celebrations across following weekend. the capital. Notting Hill Carnival took place on 25 and Through the rest of July, August and 26 August and Hackney Carnival took September we have helped plan and place on 8 September. Once again, a deliver a number of large-scale sporting significant amount of work went into events, including the London Triathlon on maintaining a public transport network the weekend of 27 and 28 July, with around the festivities ensuring that extensive road closures on the Sunday Londoners could enjoy both events. from ExCeL in the east to central London.

Commissioner’s Report 32 The Extinction Rebellion demonstrations Congestion Charging private hire vehicle continue. We have seen almost weekly exemption removal – judicial review activity, which has had a mostly moderate On 24 July, the High Court dismissed a impact on the network, but there has judicial review which had been brought by been coordinated action including for a the Independent Workers Union of Great week outside the Royal Courts of Justice Britain (IWGB) against the Mayor’s decision in mid-July. to remove the exemption for private hire vehicles paying the Congestion Charge. The yellow-vest protests have continued, We were an interested party. On 6 although small in scale, and we saw September the IWGB filed an application numbers in the Independent Taxi with the Court of Appeal seeking Alliance’s demonstrations in Parliament permission to appeal the High Square steadily decrease. The taxi Court’s decision. demonstrations paused for the summer Parliamentary recess, but resumed in September.

Heathrow Airport expansion The consultation on the Development Consent Order application for a third runway at Heathrow Airport will close on 13 September. We will issue our response shortly, which will focus on the issues relating to surface access and air quality.

The Court of Appeal has granted the Mayor and boroughs permission to appeal the decision of the Divisional Court in the judicial review of the Government’s designation of the Airports National Policy Statement, which allows for a third runway to be built at Heathrow. A hearing will commence on 17 October.

Commissioner’s Report 33

5 A good public transport experience

Elizabeth line length trains that will be used for future The Crossrail Ltd Board met on 15 August opening stages of TfL Rail and the 2019 and approved a baseline plan to Elizabeth line. We remain on course to deliver the central section within the start operating the stopping services from opening window of October 2020 to Paddington mainline station to Reading in March 2021. Their focus is now on building December this year. even greater maturity in their risk assessments and delivering against the Maintenance teams have now moved into key milestones set out in the schedule. their new Maintenance Management Centre at Plumstead. The teams continue Health and safety performance overall to support the project with track across the project remains positive and inspections and are still working towards there have been no major reportable a programme of increased support and incidents in the last twelve weeks. The familiarisation with the railway assets Crossrail team is now working to identify ahead of taking over the Central and respond to trends in the occurrence Operating Section. of high potential near misses, so that the project’s strong safety record can Our operational maintenance team are be maintained. working closely with the project teams to improve the process for handing over Multi-train testing in the tunnels has assets ready for the opening of the line. continued and speeds will progressively The handover of Victoria Dock Portal was increase with more train functionality successfully achieved in the last week of included in the testing. Further versions August, and a number of further of train and signalling software provided handovers of shafts, portals and stations by Bombardier and Siemens continue to are expected in September and October. be tested at the Crossrail Integration With each of these handovers that is Facility in Chippenham. This will help completed, we will learn lessons on how build reliability of the software before it is to streamline the assurance process. used in the tunnels. New London Overground trains In July, the first nine car (full-length) train The Gospel Oak to Barking line on the in TfL Rail passenger service was London Overground is now exclusively successfully introduced in the west operated by new four-car electric air- between Hayes & Harlington and conditioned trains, doubling capacity and Paddington mainline stations. This is an restoring a 15-minute frequency of service. important step in operating the full-

Commissioner’s Report 34 White Hart Lane station is now open to the public and the local heritage of the area has been reflected in its new design.

To thank customers for their patience White Hart Lane station opening during the delay in bringing the new trains The major transformation of White into service we, alongside the Mayor, are Hart Lane station is now complete and offering customers a month of free travel the improved new station opened on the line during September 2019. on 26 August.

The month of free travel for those using The design of the new London the Gospel Oak to Barking line was Overground station has been planned to secured by the Mayor earlier this year. It provide quicker and easier access for local will be funded by the manufacturer, commuters and also visitors attending Bombardier Transportation, and is in place matches or events at the new Tottenham from Saturday 31 August to Hotspur stadium, when usage increases Tuesday 1 October inclusive. by around 100 per cent.

Customers will be required to have a valid Two new station entrances provide better ticket or touch in and out when using access to the ticket hall, one on Love Lane Oyster or contactless devices during the creating a better connection with free travel month. Posters and leaflets Tottenham High Road and the second will be displayed at all stations on the line providing access via Penhurst Road for the to ensure customers know about the first time. free travel month and how to claim their refund.

Commissioner’s Report 35 White Hart Lane will become the latest Good progress continues on all work accessible station on the London sites. Civil engineering work is nearing Overground network once two new lifts, completion and fit-out of the two new which will deliver step-free access from stations and two new head houses street to platform for the first time, are continues. Work to extend the line now brought into use by the end of focuses on the new stations, installing the September. These lifts will operate in power supply and extending the Northern addition to two fixed staircases to each line signalling onto the new section platform, one for everyday use and a of the line. second that will be opened on event days to help passengers board trains more At Nine Elms station, work to the external easily and reduce platform congestion. cladding has begun. We have finished installation of the cable management New cycle parking, improved CCTV and system in the signalling equipment room, on-street signage at the station will help and the western superstructure is now people continue their journey on foot complete. Pouring of the concrete floors or by bike. and installation of the modular cable management system in the basement We have also introduced a number of service corridors continues. other measures to improve the experience for those using the station. At Battersea Power Station, we have This includes more visible signage within handed over land next to the northern the ticket hall and increasing the number boundary to the Battersea Power Station of ticket vending machines from three to Development Company, which will now four, to make buying tickets and topping begin its preparatory works for the over- up Oyster quicker and easier. station development. Prospect Way has been completed and cladding installation London Underground has started. Northern Line Extension We have signed an agreement with our Construction of the external structures suppliers, Ferrovial Laing O’Rourke and for head houses at Kennington Park and Battersea Power Station Development Kennington Green is complete. Company that confirms the Northern Work has started on making the Line Extension will be ready for service structures watertight and fitting the in Autumn 2021. We are developing the architectural cladding. operational readiness and start of service plans.

Commissioner’s Report 36 The first transformer equipment to busiest parts of the London Underground provide traction current for passenger network for the 1.3 million customers who trains to run in the extension has been use these lines every day. delivered to Battersea substation and we have completed high voltage cable There will also be improvements to installation in the southbound running customer information with the new tunnel, and started installation in the system, and frequency improvements northbound tunnel. from 2021 when all of the central London section of the network has been Modernising the Circle, District, upgraded. This latest stage also saw the Hammersmith & City and decommissioning of the signal cabin at Metropolitan lines Edgware Road, which was opened in 1926. We are installing a new digital signalling system on the Circle, District, Central line Hammersmith & City and Metropolitan After more than two years of planning lines. The first section is now operating and preparation, our new traction system reliably between Hammersmith and to improve the performance and Latimer Road, and trains are running in reliability of the Central line fleet is ready automatic mode on this branch. In for testing. It is designed to be more September we opened two more sections reliable, efficient and easier to maintain between Latimer Road and Euston Square, than the existing direct current system. taking the transformation of nearly half The new design will completely replace the underground network a step closer. the existing system that provides control, The Metropolitan line is now operating propulsion and power to the Central line with the new digital system between trains. Its development included creating Finchley Road and Euston Square, which a 3D-printed version of the motor that we includes a complex junction at Baker installed to make sure the dimensions Street. The Circle and Hammersmith & were correct. City lines are now operating the system between Hammersmith and Testing of the two-car unit’s equipment Euston Square. began at Bombardier’s Derby track at the end of June. We are then planning for a The upgrade will see more trains in the phased introduction to a train on the central London section when it is Central line itself in December this year complete. The new system will provide and continuing into early next year. Work essential extra capacity in some of the to install the new units on the fleet of 85

Commissioner’s Report 37 trains will then begin and is planned to be As well as the progress being made completed by the end of 2023. The work is underground, the new station on Cannon part of our £450m improvement Street is beginning to take shape. The programme for the Central line. structure for the new station will be completed by the end of September, Work to install the new units on the fleet enabling interior wall construction and of 85 trains will then begin and is planned station fit out to start in the autumn. to be completed by the end of 2023. The Work to the cross passages to the new work is part of our £450m improvement Northern line tunnel are also well programme for the Central line. underway, ahead of the new tunnel Bank station being connected to the existing We are boosting capacity at Bank station Northern line in 2021. by 40 per cent. This includes creating a Notting Hill Gate station new Northern line tunnel, platform and We are working with the developer circulation spaces, a new entrance on Notting Hill Gate KCS Limited on a step- Cannon Street, introducing step-free free access scheme for Notting Hill Gate access to the Northern line and an station, as it is demolishing and additional interchange between the DLR redeveloping Newcombe House, which platforms, and two new moving walkways sits partially above the station. The between the Central and Northern lines scheme, which would be entirely funded to reduce customer journey times. by the developer, will provide much The modernisation of Bank station, due needed step-free access from street for completion in 2022, has reached a to ticket hall and from ticket hall to landmark stage with over half of the the District and Circle line construction work now complete. The eastbound platform. new tunnel has been excavated, with The scheme has been approved by the waterproofing and concrete lining now Mayor and is now with the Secretary of underway. The escalator barrel from the State for review. new entrance on Cannon Street to the Northern line platforms is complete and Acton maintenance facility another that will form a new escalator to Our new modern train maintenance the Central line is nearing completion. facility at Acton is starting to take shape. Foundation works are now complete and the steel framework is going up, giving the first indications of size and structure.

Commissioner’s Report 38 When complete, the double storey news uninterrupted as part of their building will be 160 metres long and 50 journey. It will build on the existing free metres wide, with enough space for up to WiFi service that we offer on more than four trains to be driven in and worked on 260 WiFi-enabled London Underground at the same time. It will feature two stations and on TfL Rail services. overhead cranes, shore power supply across all train roads, a non-pitted bogie The trialling of 4G will help us to gain road, storage areas as well as an valuable experience ahead of awarding accommodation and welfare block with the concession to deliver coverage across the potential to accommodate 200 staff, the whole Underground network. with offices, meeting rooms, showers, Following the launch of the formal locker rooms and mess rooms. procurement process last summer, we The new, custom-built facility is being have shortlisted four bidders who will be constructed on what was a pre-stabling invited to tender for the concession, with yard and provides additional capacity to a view to awarding the contract by the Acton Works Depot used by the summer 2020. In advance of that date, and maintenance team. Our aim is to maintain to reduce disruption to customers, we are trains internally, so this is an important installing cabling within tunnels and project and investment for our fleet stations. This will enable the teams and will be a significant concessionaire to use existing improvement in current facilities. It is due infrastructure as soon as the contract is to open next year, starting with work for awarded. Once the contract is live, we the Central line. expect it to provide a revenue stream to reinvest into our services. Jubilee line 4G reception The eastern half of the Jubilee line will The system will also host the Home get 4G mobile connectivity within station Office’s new Emergency Services platforms and tunnels for the first time Network, which will replace the existing from March 2020. Airwave system currently used by the police, fire services and emergency The trial section, which will cover the response teams across Britain. By aligning platforms and tunnels between the projects, we have ensured that the Westminster and Canning Town, will latest requirements for the Emergency allow customers to check for the latest Services Network are fully incorporated, travel information, catch up on social reducing the need for additional contracts media and read their emails or the latest or amendments in the future.

Commissioner’s Report 39 The latest Art on the Underground pieces have been created by Turner Prize-winning French artist Laure Prouvost.

Art on the Underground All the wording and logos on the works Art on the Underground has launched its are carefully hand-drawn, reflecting early latest piece on the network, a London Transport posters and signs, collaboration with Turner Prize-winning which were also drawn by hand. French artist Laure Prouvost, who is representing France at this year’s Venice The launch at Stratford station featured a Biennale art fair. The commission includes choral performance by the SHARDS choir Tube map covers, station posters, and celebrating London, the UK and Europe. two large installations at Stratford and Pay as you go extensions on Heathrow stations, bookending the National Rail project from east to west. Pay as you go was extended to Potters Bar, Radlett and Brookman’s Park National English is Laure’s second language, and Rail stations in August, in support of the her art plays with this, using her character Department for Transport’s policy to ‘Grand Ma’ in many of the pieces. Her extend smart ticketing around London. work is playful, wistful, and often Brookman’s Park is the first station where references dreams, thoughts and feelings. pay as you go is only available using contactless bank cards.

Commissioner’s Report 40 60+ concessionary scheme Our 60+ concessionary scheme provides free travel for those aged 60 and over on all TfL services at all times and free travel on National Rail services after 09:30 Monday to Friday and all day at weekends and on public holidays. The scheme is open to London residents aged 60 or over who are not yet eligible for an Older Persons Freedom Pass.

On 1 August, we refreshed the terms of the scheme such that anyone who applies for a 60+ concession card is now required to revalidate their entitlement on an annual basis, to prove that they continue to meet the residency criteria for the scheme. There is a £10 administration fee which is charged as part of the revalidation process.

Commissioner’s Report 41

6 New homes and jobs

Crossrail 2 Loop line east of Barking, to extend our Following the submission of the Strategic Overground service from Gospel Oak to Outline Business Case (SOBC) to Barking Riverside. Train services are Government in June, the next step in the planned to start in 2021. process is for the SOBC to be reviewed by the Infrastructure and Project Authority’s Our main works contractor has Project Assessment Review (PAR) team. successfully completed piling works The purpose of the PAR is to advise the during the Network Rail blockade in July Department for Transport’s Board and August. This was an important Investment and Commercial Committee, milestone for the project, maximising the TfL’s Programmes and Investment opportunity for works while the mainline Committee and HM Treasury’s Major was temporarily closed for public use. Projects Review Group on the quality and Despite extensive searches during early strength of 2019 SOBC. During the review, stages of the project, the amount of the PAR team will be looking at a number underground utilities over such a large of lines of inquiry, including funding and site (1.5km long) present an ongoing finance, benefits, deliverability, assurance challenge to the programme. and governance. An initial planning Affordable homes meeting has been held and the PAR New homes in London Road, Barking has now begun. A report on the We have been working with BeFirst, review’s findings will be produced the London Borough of Barking and in early October. Dagenham’s development team, to unlock housing opportunities in Over the summer the Independent the borough. Investment Programme Advisory Group has undertaken an independent review of Earlier this year, we agreed the handover the proposed assurance framework for of land on London Road which was the project. This report has now fed into previously used as a bus stand. Plans have the work of the Independent Assurance now been submitted to Barking and Panel, which provides independent Dagenham Council for 196 new homes for assurance to the Crossrail 2 sponsors. local people and new shops. Thirty-five per cent of the homes will be affordable. Barking Riverside extension We are delivering a new rail link to serve The design will enhance Barking’s fast- the 10,800 new homes that are planned changing skyline and provide a landmark for the Barking Riverside development at the heart of Barking town centre. area. We will build a spur from the Tilbury

Commissioner’s Report 42 Bollo Lane development The modernised station, with significant We announced that we will be consulting funding coming from third party on proposals for 800 homes at our site in developers, will provide new retail Ealing, alongside new commercial and opportunities and improvements to the employment space. This new surrounding area including more development would be 50 per cent space for pedestrians. affordable homes. Blackhorse Road The site at Bollo Lane is a 4.4-acre linear Construction has now started on site with site running from Acton Town station in new hoardings soon to be put up the north, to the Acton Works facility car advertising the new site name – park in the south. Blackhorse View. The site will provide 350 new homes, of which 50 per cent will be In addition to hundreds of new homes, affordable. In addition, there will be over our proposals include improvements to 1,500 square metres of new workspace the public realm and pavement, and the and retail space to support small and development of a pedestrian friendly independent retailers and businesses. The green link to Chiswick Park with public site will provide public and private cycle spaces and ground floor commercial uses. parking, disabled parking spaces and Colindale station planning permission improvements to local landscaping, Our plans to modernise Colindale station connectivity and public realm. were given the go ahead by Barnet Council in July. We will be creating a completely new station building with an enlarged ticket hall, around double the size of the existing space, which will deliver a range of benefits for customers such as enabling step-free access to platform level and reducing crowding by providing more ticket gates.

As well as the modernisation of Colindale station, the proposals include the creation of more than 300 new homes around the station site, half of which will be affordable.

Commissioner’s Report 43

7 Our people

Rising Star award Our people underpin everything that we Ninarita Williams, one of our deliver for London. This plan will help us Project Managers on the Four Lines to keep them at the heart of our Modernisation programme, has been organisation and to achieve our vision of announced as a winner in the making this a great place to work for all WeAreTheCity Rising Star Awards 2019. our employees. Rita was the only TfL nominee in her category. Graduates and Apprentices On 9 September, we held our first joint WeAreTheCity is a networks directory graduate and apprentice induction week that helps organisations to attract, retain at our Pier Walk office in North and develop their female talent. The Greenwich. We welcomed 109 new Rising Star awards were introduced to apprentices across 23 different showcase the UK pipeline of female apprenticeship programmes, along with 32 talent below management level and to graduates and five interns across 12 create 100 female role models across different schemes. different industries and professions. Both graduates and apprentices are More than 1,250 individuals were entered essential in ensuring that we have the for the awards, which were judged by a right talent pipeline across the panel of 54 independent judges. Over organisation, and that we reflect the city 35,000 public votes of support were that we serve. Of our apprenticeship received for the shortlisted nominees offers made this year, 36.7 per cent were from across 115 countries. female – up from 20 per cent last year – and 36.7 per cent were from a black, Asian People Plan 2019/20 or minority ethnic background – up from On 4 September, we published our annual 35 per cent last year. We will be People Plan for 2019/20. Over the next welcoming further apprentices to start in year we will focus on five key areas for February 2020, in our London our people: improving engagement; Underground engineering scheme. delivering and embedding organisational Of our graduate and internship offers, change; developing an inclusive workforce 24.3 per cent were female and 59.5 per that is representative of the city that we cent were from a black, Asian or minority serve; attracting, developing and retaining ethnic background. talent; and rewarding and recognising our people.

Commissioner’s Report 44 On 9 September, we welcomed 109 of our new Graduates and Apprentices.

We have also selected our third group of after our former director of news Stuart Emerging Leader graduates. These seven Ross, who passed away in the January of graduates will take part in a year-long that year. accelerated leadership development programme to further strengthen our Due to the scheme’s success and our talent pipeline. They will undertake continued commitment to diversity, we placements in London Underground, have expanded the scheme to include including Operational Area Management, new BAME internships in communications Housing Strategy, Vision Zero and and marketing - industries where there is Diversity, Inclusion and Talent. also severe underrepresentation of people from BAME communities. We now Stuart Ross BAME run these three different internships Communications Internship under the name, the Stuart Ross BAME On 9 September, we also welcomed five Communications Internship. new interns on the Stuart Ross BAME Communications Internship. We have Viewpoint survey and successfully been running a BAME employee engagement internship in the press office since 2006, Our Viewpoint survey is now open. This is to address the lack of diversity in the PR our annual survey which asks all industry. In 2016, the scheme was employees how they feel about different renamed the Stuart Ross BAME Internship aspects of their work, including their role, manager, working environment, and the

Commissioner’s Report 45 relationship they have with the Diversity and Inclusion impact report organisation itself. The results of the On 29 July, we published our first survey help tell us how engaged our Diversity and Inclusion impact report. This employees are and how included they combines two previous Diversity and feel at work, and provide information Inclusion publications, the Action on about their wellbeing. Equality report and our annual Workforce Monitoring report. Bringing these two The survey will close on 27 September reports together enables us to combine with results announced in November. our diversity, inclusion and accessibility obligations, for both our employees and We have also commissioned work to our customers, into one comprehensive better understand some of the reasons report. This first publication covers our behind why we have lower employee 2017/18 performance year, with the 2018/19 engagement within London Underground report due to be published soon. These compared to other areas of the business. are publicly available on our website. While the Viewpoint survey gives us an annual engagement measure and We have also being doing work on our highlights some of the key drivers of new Diversity, Inclusion and Accessibility engagement, this work will help us to strategy – Action on Inclusion. This identify which interventions will be the strategy follows on from the earlier most effective and have the biggest Action on Equality report and impact in improving employee demonstrates how we will meet our engagement in this particular area. Public Sector Equality Duty (Equality Act 2010). The strategy will also articulate Our Time We have recently confirmed our second how we will continue to deliver the team of twelve women who will take part Mayor’s Transport Strategy objectives of in the Mayor’s Our Time initiative. This mode shift, Healthy Streets and Vision initiative pairs women with high potential Zero through the lens of accessibility with senior mentors from across the GLA and inclusion. family as sponsors for a minimum of six Data Science Accelerator programme months. It is helping to develop our Three of our analysts have been diverse pipeline of well-prepared, improving their skills on the government’s confident and ambitious women, which Data Science Accelerator programme, is essential to achieving gender parity in designed to build the capability of aspiring the workplace. data scientists in the public sector. Richard Booth, David Tattersall and

Commissioner’s Report 46 Harriet Grayson worked on a range of Royal Society for the Prevention projects with the help of experienced of Accidents data scientists. Our Commercial Development team has been recognised for its health and safety Now in its fifth year, the free 12-week work and has been awarded a Royal programme is backed by the Government Society for the Prevention of Accidents Digital Service. Each applicant proposes a (RoSPA) Gold Award. project to work on for three months, and commits to working on their project for Bettering last year’s silver award, the one day a week with a dedicated mentor. team received the award in recognition of its achievements in health and safety, Safety dress having worked with staff, tenants, Women who work in our engineering, development partners and suppliers along maintenance and construction teams the theme ‘Everyone home safe and now have access to a high visibility safety healthy every day’. dress that can be worn as part of personal protective equipment (PPE) and is suitable The internationally renowned RoSPA for women, particularly those with a Awards are the longest-running industry- dress code based on their culture award scheme in the UK, recognising or religion. achievements in health and safety management systems, including Through contacts we eventually found a leadership and workforce involvement. UK company with a suitable prototype it was about to trial in the Middle East – the Lilly modesty dress. We worked with the manufacturers to ensure the new dress meets the British and European PPE standards and the rail and construction site visibility, garment colour and material requirements. It is available in both orange for the rail industry, and yellow for bus, tram and street works.

Commissioner’s Report 47

8 Securing value and generating income

A separate report on the agenda sets out looks at opportunities to share HR, IT and our financial results, including further Facilities Management services with extensive cost savings. other members of the GLA Group.

Transformation Tackling fare evasion crime on our Our programme to reduce operating transport network costs is critical to delivering our Business Our revenue protection staff are Plan and achieving a net operating delivering an operation across our surplus by 2022/23. It will also make us a whole network to tackle fare evasion more effective organisation. and antisocial behaviour through high-visibility policing and The re-design of our organisation enforcement presence. continues, with formal consultation with trade unions progressing in 10 business Operation Dustin, referred to in our areas. This includes the creation of a new January Report to board, continued in Business Services function which will July and August this resulted in 346 achieve further cost reduction and Penalty Fares, 68 reports for potential revenue opportunities through prosecution and 7 arrests. The Operation simplification and structural integration is scheduled to run again on 17 and across end-to-end processes. 18 September.

In building this new function, eight core We have also launched front-door only processes have been assessed against boarding on New Routemaster buses on industry benchmarks for customer routes 8 and the night route N8, to make centric delivery and continuous sure everyone pays the correct fare and improvement. This is a common model in bring about greater uniformity in the way many organisations. Initially providing HR people board buses in London. We will and financial transactional services review how effective passenger across TfL, the new Business Services information is on this route before function will be structured so that rolling this change out to all 1,000 New further transactional services can be Routemaster buses in the fleet by early added to it over time. 2020. This will also help us tackle fare evasion and provide better priority In addition to this organisational re- boarding for customers who use the design, we are supporting a shared accessibility ramp. services workstream for the GLA, which

Commissioner’s Report 48 Wood Green station The first InTruss escalator came into At Wood Green station, we have been service in early July, and the works team working with our supplier, Schindler, on a has moved on to the other two new type of escalator system, called escalators at Wood Green station, all to InTruss. InTruss enables us to install a be replaced with the same system. The new escalator in the original station whole project is due to be completed infrastructure – saving time, station around March 2020, when we will review closures and costly building works. the success of this new method of escalator replacement. All escalators across our network need a major overhaul or replacement at some point in their lifetime. With over 400 escalators on the network, this can result in significant customer and station disruption; sometimes even a station or line closure can be required, depending on the complexity of the works.

The InTruss system avoids major changes to the original framework of the escalator (known as the truss), which holds the rest of the moving components and is often part of the structure of the station itself. By manufacturing new components to fit the existing space, Schindler can minimise the work required and produce a new escalator that takes up less space and, over time, will become quicker to install. In future, a wider rollout across the network could lead to more standardisation of assets and deliver savings in maintenance and replacement.

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© Transport for London

September 2019 tfl.gov.uk