DOCSLIB.ORG

Ebook Download the Londons New Routemaster Kindle

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Ebook Download the Londons New Routemaster Kindle THE LONDONS NEW ROUTEMASTER PDF, EPUB, EBOOK Tony Lewin,Thomas Heatherwick | 160 pages | 12 May 2014 | Merrell Publishers Ltd | 9781858946245 | English | London, United Kingdom The Londons New Routemaster PDF Book On a mid-December day in , London mayor Boris Johnson posed for photographs in Trafalgar Square standing triumphantly aboard the policy result that symbolises most completely the thinking that has guided his seven years at City Hall. The magazine said it was "the best in public transport", referring to the vehicle's hybrid drivetrain as "brilliant economy and an interior to die for". Following an open design competition in , Wrightbus was awarded the contract to build the bus at the end of , and the final design was announced in May Categories: Analysis , Culture. In December , the UK automotive magazine Autocar commissioned the bus designer Capoco, designer of the innovative Optare Solo , to come up with detailed proposals for a new-generation Routemaster. London transport commissioner Peter Hendy acknowledged in that there were economic challenges in requiring current private London bus operators to tender for routes if they required the outright purchase of the New Bus for London. This was done to reduce fare evasion, which had been double that of other London buses. A block series of Northern Ireland plates in the LTZ 1xxx series was reserved for the production examples with the xxx correlating with the fleet number. More on this story. The rear entrance initially had a platform and pole similar to the original Routemaster, with a door which was kept open for hop-on, hop-off operation when a conductor was on board. That is partly a matter of taste. In December, Wrightbus secured the contract. The bendy bus did exactly what it was brought to do, hoover up passengers getting them on and off with minimal delay. The New Routemaster , originally referred to as the New Bus for London, is a hybrid diesel-electric double-decker bus operated in London , England. ASLEF shrugged says:. Older buses were allowed to continue operating in London until 23 October , and in the rest of United Kingdom until 22 October [ citation needed ]. The first new bus fleet number LT 2 entered service with Arriva London on 27 February , on route Retrieved 11 July Original images: Shutterstock Earlier this year, as he was stepping off the back of a New Routemaster, a friend of mine had his knee twatted by a door mechanism that was channeling the till from Open All Hours. Retrieved 17 May The general reception, though, was friendly. In his former guise as Mayor of London back in , Johnson had pledged — as a flagship part of his manifesto, mind — that every New Routemaster would have a 'hop on, hop off' option, each vehicle manned by a conductor. Rotund, red and jolly good fun on the outside, the reality of the New Routemasters tells a vastly different story. Archived from the original on 1 July Notify me of follow-up comments by email. Two months before Johnson stepped down as Mayor, in February , TfL ordered a further New Routemasters from manufacturer Wrightbus, bringing the total purchased up to This promise was duly kept, though not before the cost to TfL had risen sharply. Published 11 July This was just one of a litany of smashed promises and U-turns that have come to characterise the New Routemaster. Download as PDF Printable version. But critics were already circling. Leg stretching was less easy, adding to the discomfort of the ride. Retrieved 20 December This applied even when a conductor was on board, as the conductors did not take fares or check tickets. The Londons New Routemaster Writer Bottom lines: 1. In May , LT1 and LT2 were loaned to the UK government to take part in a global trade mission covering 16 countries in four continents over 12 months. A diesel-hybrid engine meant that the New Routemasters were the "cleanest, greenest" buses in town. This promise was duly kept, though not before the cost to TfL had risen sharply. I have also heard informed comments that the buses are expensive to run. Routemaster: — Shambling, retro-fitted Frankenstein's monsters, they no longer know what they stand for. The faulty battery cells were replaced under warranty and the extra diesel fuel burned was minimal. Download as PDF Printable version. BusandTrainuser, October Questions were still being asked about money. In fact, these buses were designed for Londoners about as much as Johnson's calamitous Garden Bridge was designed for Londoners: they weren't. Archived from the original on 16 October Yet with no hop on, hop off facility, what has the bus still in common with its famous near namesake from the past? The Boris Bus was a failure from the moment the bus operating companies like Go Ahead and Stagecoach declined to buy them leaving TfL to step in. Another fine mess that Johnson got his successor, Sadiq Khan, into. The rear entrance initially had a platform and pole similar to the original Routemaster, with a door which was kept open for hop-on, hop-off operation when a conductor was on board. Director of bus operations Claire Mann described fare dodging as "criminal and unfair". Ars Technica UK. The New Routemaster has been criticised for the ineffectiveness of its air conditioning on hot days; the Mayor responded that the system was working as intended. Johnson is the kind of a man who promises three doors, and winds up giving you one. Heatherwick had installed grooved staircase flooring, swirl-patterned seat moquette and moody interior lighting all referencing the Routemasters of yore. Despite Johnson's behind-the-curtains Poindexter Thomas Heatherwick, in this case, rather than Dominic Cummings dreaming up one handsome-looking machine, with Ziggy Stardust- like streaks of black-tinted glass , the Routemasters were never practical. In May , six manufacturers were invited to negotiate for the contract to design and build the new bus. It won't be buying any more. Other proposed features were LPG fuel and hydraulic suspension to lower the floor at stops. That engine switches on only when the battery needs topping up. Retrieved 12 November Health and safety. They defended the outlay, partly by saying that the new bus would in future earn money from sales to other cities. That honour was bestowed on Route 24, which takes a glamorous path between Hampstead and Pimlico via Trafalgar Square. Cummins ISBe 4. Kendal: Nostalgia Road Publications. The battery is charged in transit by a small diesel engine. Bus provision is curtailed or cut due to this perceived drop in passenger numbers; the writer identifies routes 10 and 48 as among those cut. This is the same Johnson, of course, who insists that he frets dearly about the climate crisis, but was recently replaced with a melting ice sculpture after failing to show up for a TV debate on the matter. Transport for London set a deadline of 14 August for the submission of detailed tenders; Scania and Evobus pulled out before this deadline. Disabled people and parents pushing buggies found them particularly congenial. More on this story. Firstly they seem to be disproportionately unreliable — some routes never manage a full roll out of the vehicles. Boreham: Visions International Entertainment. This article is part of a series about. The final design has doors at the front, centre and rear. This was rectified in later batches of the bus by providing windows that open to let in a balmy breeze. The vehicles were originally designed to allow people to enter through doors in the rear, middle or at the front. Retrieved 4 June There was also an attempt to build into the new bus the great strength of the bendy - the ease and speed with which people could board it or disembark. Other types of ticket must be presented to the driver. The Londons New Routemaster Reviews Heatherwick had installed grooved staircase flooring, swirl-patterned seat moquette and moody interior lighting all referencing the Routemasters of yore. Should we be happy or sad? They sold themselves to Londoners as one thing, and unravelled as a stinking coil of unpleasant surprises. Archived from the original PDF on 26 January Archived from the original PDF on 8 September But these features began to disappear soon after the bus went into regular service. Transport for London. Hopes of export orders have come to nothing. To reduce its apparent size, the team gave it rounded corners. In his former guise as Mayor of London back in , Johnson had pledged — as a flagship part of his manifesto, mind — that every New Routemaster would have a 'hop on, hop off' option, each vehicle manned by a conductor. The use of three doors and two staircases is not new to London: London Transport evaluated a prototype bus in the s as part of the Alternative Vehicle Evaluation programme: a specially modified Volvo Ailsa B55 with two staircases. A static mockup was unveiled at Acton depot on 11 November [38] the first engineering prototype was driven by Boris Johnson at a public demonstration on 27 May The London Bus Guide 4 ed. Another fine mess that Johnson got his successor, Sadiq Khan, into. Because of the close connection between British car magazine Autocar and New Routemaster, it was the subject of a road test in December Like the new mayor himself, it beguiled with its upbeat novelty. The upper-deck windows have been criticised for being small, not giving comparable views to other bus models, and not letting in much light to the upper deck, making it "gloomy". This is the same Johnson, of course, who insists that he frets dearly about the climate crisis, but was recently replaced with a melting ice sculpture after failing to show up for a TV debate on the matter.
Load more

Recommended publications
  • Democratic Audit: What Does Boris Johnson's Political Record Tell Us
    Democratic Audit: What does Boris Johnson’s political record tell us about his prospects as Prime Minister? Page 1 of 3 What does Boris Johnson’s political record tell us about his prospects as Prime Minister? As Conservative MPs whittle the contest to be next leader of the party – and so next Prime Minister – down to a final two who will face the party membership, Ben Worthy assesses the record of the clear frontrunner, Boris Johnson, and what his time as London Mayor and Foreign Secretary indicate about his aptitude for the top job. Boris Johnson speaking to Foreign Office staff, 14 July 2016. Picture: Foreign and Commonwealth Office/ (CC BY 2.0) licence ‘Prime Minister Boris Johnson’: I know, as I write those words, what you have all just thought, said or shouted aloud. His performance in the five-way BBC debate filled no one with confidence. But we need to take care with our snap judgements. Many Prime Ministers were viewed very differently before their arrival in power. Churchill was seen as a reckless war-monger, and Thatcher a temporary female stop-gap. Remember too that Theresa May, and before her Gordon Brown, were to be diligent, strong, decisive leaders. Clement Attlee’s limerick about his own life says it all. To measure leaders, we need to understand both the person and the context. To take the person of ‘Boris’ first, Johnson’s own time in high office leaves us with some pretty mixed messages as to how he would be in Number 10. As Rafael Behr points out, we have a selection of different Boris’s to choose from.
    [Show full text]
  • Leisure Opportunities 6Th September 2016 Issue
    Find great staffTM leisure opportunities 6 - 19 SEPTEMBER 2016 ISSUE 692 Daily news & jobs: www.leisureopportunities.co.uk DW Sports moves for Fitness First clubs The long-running saga of the south – particularly London – a sale of Fitness First’s UK clubs successful deal would see the UK’s looks to be in its final act, as up second largest health club chain to five operators are understood boast an enviable spread of sites. to have completed separate The former Wigan Athletic deals to buy out the nearly chair also said he “wasn’t 70-strong portfolio – with DW expecting any trouble from the Sports leading the way. competition people” in terms of The deals, expected to be the deal, with the geographical confirmed by Fitness First differences between DW Sports owner Oaktree Capital later and Fitness First reducing the this month, will see Fitness likelihood of intense scrutiny First carved up by DW Sports, from the Competition and The Gym Group and GLL Markets Authority (CMA), (Greenwich Leisure Ltd) – which previously proved the while other firms are circling. downfall of a proposed merger DW Sports, owned by between Pure Gym and The multimillionaire Dave Whelan, Gym Group. is expected to pick up a total of Whelan is optimistic the move would not be scuppered by competition authorities If the deal goes through, it 63 clubs, nearly doubling its will immediately make DW existing number of clubs operated under the have so much of a presence” in an interview Sports – which has around 80 sites – one DW Fitness banner. with the Wigan Evening Post.
    [Show full text]
  • 50 City Stories Explored 5 0 City Sto Rie S Exp Lo
    50 city stories explored 50 city stories explored city stories “The urbanisation challenge is big, it is real and it is with us now. Future generations will live with how we handle it. At Arup, we have joined the challenge – with interventions large and small – to deliver better cities in our ongoing mission to shape a better world.” Gregory Hodkinson Arup Group Chairman Arup Design Book www.arup.com 50 city stories explored Foreword Gregory Hodkinson The urbanisation challenge is big, it is real and it is with us now. Between 1950 and 2050, the global population is likely to quadruple, from 2.5bn to nearly 10bn. Not so long ago, many commentators believed that such a number would be unsupportable. Yet the inexorable growth continues. The urban population is growing at an even faster rate. In the next 35 years, the number of city dwellers will increase from 4bn today to over 6.5bn. Africa and Asia will accommodate 90% of this growth. The rate, scale and concentration of urbanisation in this century is, of course, unprecedented. To accommodate it, the resources of cities, nations, international institutions, civil society and the private sector are being stretched. If our cities are to be efficient, liveable, resilient and sustainable, the relatively long life-cycle of urban development means we can ill afford to get it wrong. It is a challenge that cities around the world must confront, regardless of their size, wealth or location. Future generations will live with how we handle it. At Arup, we have joined this challenge – with interventions large and small – to deliver better cities in our ongoing mission to shape a better world.
    [Show full text]
  • Thomas Heatherwick, Architecture's Showman
    Thomas Heatherwick, Architecture’s Showman His giant new structure aims to be an Eiffel Tower for New York. Is it genius or folly? February 26, 2018 | By IAN PARKER Stephen Ross, the seventy-seven-year-old billionaire property developer and the owner of the Miami Dolphins, has a winningly informal, old-school conversational style. On a recent morning in Manhattan, he spoke of the moment, several years ago, when he decided that the plaza of one of his projects, Hudson Yards—a Doha-like cluster of towers on Manhattan’s West Side—needed a magnificent object at its center. He recalled telling him- self, “It has to be big. It has to be monumental.” He went on, “Then I said, ‘O.K. Who are the great sculptors?’ ” (Ross pronounced the word “sculptures.”) Before long, he met with Thomas Heatherwick, the acclaimed British designer of ingenious, if sometimes unworkable, things. Ross told me that there was a presentation, and that he was very impressed by Heatherwick’s “what do you call it—Television? Internet?” An adviser softly said, “PowerPoint?” Ross was in a meeting room at the Time Warner Center, which his company, Related, built and partly owns, and where he lives and works. We had a view of Columbus Circle and Central Park. The room was filled with models of Hudson Yards, which is a mile and a half southwest, between Thirtieth and Thirty-third Streets, and between Tenth Avenue and the West Side Highway. There, Related and its partner, Oxford Properties Group, are partway through erecting the complex, which includes residential space, office space, and a mall—with such stores as Neiman Marcus, Cartier, and Urban Decay, and a Thomas Keller restaurant designed to evoke “Mad Men”—most of it on a platform built over active rail lines.
    [Show full text]
  • 1 Rebels As Local Leaders?
    Rebels as local leaders? The Mayoralties of Ken Livingstone and Boris Johnson Compared Ben Worthy Mark Bennister The Mayoralty of London offers a powerful electoral platform but weak powers to lead a city regarded as ‘ungovernable’ (Travers 2004). This paper adapts the criteria of Hambleton and Sweeting (2004) to look at the first two Mayors’ mandate and vision, style of leadership and policies. Ken Livingstone and Boris Johnson were both party rebels, mavericks and skilled media operators. However, their differences are key. As mayor, Livingstone had a powerful vision that translated into a set of clear policy aims while Johnson had a weaker more cautious approach shaped by his desire for higher office. Livingstone built coalitions but proved divisive whereas Johnson was remarkably popular. While Livingstone bought experience and skill, Johnson delegated detail to others. Both their mayoralties courted controversy and faced charges of corruption and cronyism. Both mayors used publicity to make up for weak powers. They also found themselves pushed by their powers towards transport and planning while struggling with deeper issues such as housing. In policy terms Livingstone pushed ahead with the radical congestion charge and a series of symbolic policies. Johnson was far more modest, championing cycling and revelling in the 2012 Olympics while avoiding difficult decisions. The two mayors used their office to negotiate but also challenge central government. Livingstone’s Mayoralty was a platform for personalised change-Johnson’s one for personal ambition. Directly Elected Mayors were introduced to provide local leadership, accountability and vision to UK local government. Beginning under New Labour and continued under the Coalition and Conservatives, directly elected mayors were offered initially by referendum, and later imposed, up and down the country beginning with London 2000 and then in 16 cities and towns including Bristol and Liverpool.
    [Show full text]
  • 0 Well, That Didn't Go to Plan. General Election
    0 Well, that didn’t go to plan. General election reflections: Simon Hughes, Nick Harvey, Liz Barker, Tony Greaves and more 0 All the presidents’ answers - Mark Pack 0 How we did Unite to Remain - Peter Dunphy Issue 399 - February 2020 £ 4 Issue 399 February 2020 SUBSCRIBE! CONTENTS Liberator magazine is published six/seven times per year. Subscribe for only £25 (£30 overseas) per year. Commentary.............................................................................................3 You can subscribe or renew online using PayPal at Radical Bulletin .........................................................................................4..7 our website: www.liberator.org.uk THE HORROR SHOW SEEN FROM OUTSIDE ..................................8..9 Professional roles meant Simon Hughes had to spend the general election campaign on Or send a cheque (UK banks only), payable to the sidelines for the first time in decades. What he saw of the Lib Dems alarmed him “Liberator Publications”, together with your name and full postal address, to: EIGHT ERRORS AND COUNTING ....................................................10..11 The Liberal Democrats got a lot wrong in the 2019 general election, many of them repeated mistakes never learnt from, says Nick Harvey Liberator Publications Flat 1, 24 Alexandra Grove LED BY DONKEYS ................................................................................12..13 London N4 2LF The general election saw the Liberal Democrats fail to find messages that resonated England with voters, and the campaign
    [Show full text]
  • A Green Bus for Every Journey
    A Green Bus For Every Journey Case studies showing the range of low emission bus technologies in use throughout the UK European engine Bus operators have invested legislation culminating significant sums of money and in the latest Euro VI requirements has seen committed time and resources the air quality impact of in working through the early new buses dramatically challenges on the path to improve but, to date, carbon emissions have not been successful introduction. addressed in bus legislation. Here in Britain, low carbon Investment has been made in new bus technologies and emission buses have been under refuelling infrastructure, and even routing and scheduling development for two decades or have been reviewed in some cases to allow trials and more, driven by strong Government learning of the most advanced potential solutions. policy. Manufacturers, bus operators A number of large bus operators have shown clear and fuel suppliers are embracing leadership by embedding low carbon emission buses into the change, aware that to maintain their sustainability agenda to drive improvements into the their viability, buses must be amongst environmental performance of their bus fleet. the cleanest and most carbon-efficient vehicles on the road. Almost 4,000 There have, of course, been plenty of hurdles along the Low Carbon Emission Buses (LCEB) are way; early hybrid and electric buses experienced initial now operating across the UK, with 40% of reliability issues like any brand new technology, but buses sold in 2015 meeting the low carbon through open collaboration the technology has rapidly requirements. These buses have saved over advanced and is now achieving similar levels of reliability 55,000 tonnes of greenhouse gas emissions as that employed in gas buses and conventional diesel (GHG) per annum compared with the equivalent buses, with warranties extending and new business number of conventional diesel buses.
    [Show full text]
  • Clean Vehicle Retrofit Accreditation Scheme – Open List
    Delivered in partnership with Supported by Clean Vehicle Retrofit Accreditation Scheme – Open List CVRAS approved companies and emission reduction systems - Version: 34 Date: 13.04.2021 This listing contains details of companies and their systems approved under the scheme requirements, along with their contact information (where available) and the categories of vehicle to which their systems can be applied in order to make the vehicle Clean Air Zone compliant. Company information Technology Product Application status Vehicle Approved vehicle applications Category Eminox Ltd Retrofit exhaust Eminox Approved Bus Double Deck Buses Single Deck Buses (Gainsborough, UK) after-treatment SCRT® system (SCRT) (DPF+SCR • Cummins ISBe 6.7 • Scania DC901 9.0 litre [email protected] with urea litre Euro IV & V Euro III, IV and V Tel: +44(0)1427 810088 Adblue) powered powered • Volvo D5F 4.8 litre • Cummins ISBe 5.9 www.eminox.com Euro IV & V litre Euro III powered powered • Cummins ISBe 4.5 • Volvo D9B 9.4 litre litre Euro IV and V Euro IV & V powered powered • Volvo D7C 7.3 litre • Scania DC901 9.0 Euro III and IV litre Euro III, IV and powered V powered • Volvo D7E 7.1 litre • Volvo D7C 7.3 litre Euro IV and V Euro III powered powered • Volvo D7E 7.1 litre • Mercedes Benz Euro IV & V OM904LA 4.25 litre powered Euro IV & V powered (e.g. Optare Solo) Page 1 of 10 Version: 34 Date: 13.04.2021 Delivered in partnership with Supported by Retrofit exhaust Eminox Approved Refuse • Dennis Eagle Elite with Volvo D7C 7litre Euro V after-treatment SCRT® Collection
    [Show full text]
  • The Londons New Routemaster Free
    FREE THE LONDONS NEW ROUTEMASTER PDF Tony Lewin,Thomas Heatherwick | 160 pages | 12 May 2014 | Merrell Publishers Ltd | 9781858946245 | English | London, United Kingdom Heatherwick Studio | Design & Architecture | New Routemaster Looks like The Londons New Routemaster article is a bit old. Be aware that information may have changed since it was published. Earlier this year, as he was stepping off the back of a New Routemaster, a friend of mine had his knee twatted by a door mechanism that was channeling the till from Open All Hours. Reeling from the pain, he wondered whether it was the The Londons New Routemaster or the bus that was to blame. Actually, it was Boris Johnson's fault. According to a promise Johnson had made to Londoners, that door was never going to be there in the first place. In his former guise as Mayor of London back inJohnson had pledged — as a flagship part of his manifesto, mind — that every New Routemaster would have a 'hop on, hop off' option, each vehicle manned by a conductor. It was going to be just like in the good old days. If that sounded too good financially reckless to be true, it was. Bythe open platform, and accompanying The Londons New Routemaster, were consigned The Londons New Routemaster the scrapheap. The conductors' job, by the way, had never been to sell tickets, which they couldn't. It was, presumably, to ensure that the mayor's encouragement for Londoners to leap at moving vehicles with Flynn-esque derring-do, didn't end up in a flurry of law suits.
    [Show full text]
  • Lightweighting of Double-Decker Buses’ Has Resulted in the Following Principal Innovations
    A Thesis Submitted for the Degree of PhD at the University of Warwick Permanent WRAP URL: http://wrap.warwick.ac.uk/133199 Copyright and reuse: This thesis is made available online and is protected by original copyright. Please scroll down to view the document itself. Please refer to the repository record for this item for information to help you to cite it. Our policy information is available from the repository home page. For more information, please contact the WRAP Team at: [email protected] warwick.ac.uk/lib-publications LIGHTWEIGHTING OF DOUBLE-DECKER BUSES by Christopher Micallef CEng ¦ MIMechE ¦ AFHEA ¦ MSc ¦ B.Eng (Hons) INNOVATION REPORT Submitted to the University of Warwick in partial fulfilment of the requirements for the degree of Doctor of Engineering (International) September, 2018 This page is intentionally left blank ABSTRACT The bus industry is currently undergoing extensive transformation as cities around the world push for the rapid introduction of electric buses. Lightweighting of bus structures is identified by leading experts as one of the key technologies necessary to enable and assist this revolution in the industry. Alexander Dennis Ltd. (ADL) is the UK’s largest bus manufacturer and a worldwide leader in the construction of double-decker buses. ADL consider lightweighting to be one of the three main technological pillars of the company and have thus supported various ongoing research programmes with this EngD research programme funded in collaboration with WMG, University of Warwick. This thesis summarises the outcomes of the EngD programme, the primary objective revolving around the identification of innovative yet feasible lightweighting opportunities applicable to ADL double-decker buses.
    [Show full text]
  • The Garden Bridge Design Procurement
    GLA Oversight Committee The Garden Bridge Design Procurement March 2016 ©Greater London Authority March 2016 GLA Oversight Committee Members Len Duvall (Chair) Labour Tony Arbour (Deputy Chair) Conservative Jennette Arnold OBE Labour Gareth Bacon Conservative Roger Evans Conservative Darren Johnson Green Joanne McCartney Labour Caroline Pidgeon MBE Liberal Democrat Navin Shah Labour Role of the GLA Oversight Committee The GLA Oversight Committee is responsible for a range of matters, including responding on the Assembly’s behalf to formal staffing consultations from the GLA’s Head of Paid Service, monitoring scrutiny expenditure and approving the expenditure over a certain level, approving rapporteurship proposals, overseeing the programming of the Assembly’s business and recommending to the Mayor a budget proposal for the Assembly for the financial year and then allocating that budget. In addition, the GLA Oversight Committee now has responsibility for scrutinising any actions or decisions taken by the Mayor on matters relating to education. The Committee usually meets ten times a year. Contact Alison Bell, External Relations Manager Email: [email protected] Contact: 020 7983 4228 2 Contents Chair’s foreword ................................................................................................. 4 Executive summary ............................................................................................. 7 1. Introduction ...............................................................................................
    [Show full text]
  • When It Came to Recruiting Customer Assistants for the New
    Recruitment | Psychology When it came to recruiting Customer Assistants for the New Routemasters, London United opted to bring in psychologists to help identify candidates with good customer skills. OPC Assessment helped with psychometric tests, an approach that could grow Selecting the right people is a vital assessment centre was working. The deciding factor for the success of any psychologists took a closer look at organisation. For many industries, how applicants performed on each teaming up with psychologists to assessment tool at the assessment design a recruitment process is centre, and how they performed on second nature; however, this is not the job. commonplace in the bus industry. The analysis revealed that those London United Busways has who performed really well on the shaken things up by teaming up with assessment tools equally performed a leading provider of psychometric really well on the job, including tests, OPC Assessment, to help punctuality and customer service. It recruit its Customer Assistants for the became apparent that through this New Routemaster buses in London. combination of customer-specific The Customer Assistants’ role on psychometric tests, a customer- the New Routemaster is like no other. orientated group exercise and Their role is not to check tickets, but a competency-based interview, rather assist tourists around London. London United was able to run A great deal of travel knowledge on an efficient and effective selection tourist sights and transport links process and recruit high-performing around London is necessary, but to employees. make sure it is a pleasant journey for all also requires great customer service Leading the way forward skills.
    [Show full text]