Facilities Management Journal March 2019

VOLUME 27 | 03 MARCH 2019

fi cial againe

FACILITIES MANAGEMENT JOURNAL

PROTECTING THE PAST The unique challenges of historic buildings make the new generation of BMS ideally site or retrofi t proects

We expect our clients to pay a fair contract price – but are we doing right by the staff who actually do the work?

28 32 36 CAFM PROFILE - ANYJUNK STORAGE olving the s sing smart tech could ow smart o ce storage roductivity ule in radicalise the way FM solutions can imrove the digital age manages reactive services roductivity Do you suer with long delays on breakdowns with your filtered water systems?

Our ASSETS INVENTORY will provide you with a health assessment of your existing water systems and help you to keep up-to-date records on your boiling water taps all across your sites. We include the 3 most important things to check when it comes to your filtered water systems. REGISTER FOR YOUR FREE VALUATION: www.billi-uk.com/inventory

Instant boiling, 020 7456 6789 chilled and sparkling [email protected] filtered water. www.billi-uk.com FMJ.CO.UK EDITORIAL COMMENT

this month... comment

kpm media Unit 4, Gateway Trading Estate, London Road, Swanley, Kent BR8 8GA In her keynote speech to the Workplace Futures Tel: 01322 662289 conference, which took place last month, Baroness Editor Sara Bean Ruby McGregor-Smith CBE remarked that FM is a [email protected] sector which has seen many trends over the last Assistant Editor & Social Media Development Sarah O’Beirne [email protected] Tel: 01322 476815 30 years, but it is one which is still ready to innovate and excite. Director & Designer Warren Knight [email protected] Mob: 0780 1947757 During the conference there was much discussion about the FMs sectors reluctance to innovate, with speakers warning that Danny Grange Sales Manager FM providers and clients must devise an innovation agenda to [email protected] Mob: 07867 418994 ensure they keep ahead of their competition. Account Manager Jurgita Kazdaile [email protected] This means we can expect more and more FM suppliers to acquire organisations that will help them to develop their digital Accounts Trish Boakes [email protected] capabilities; one of the most obvious being for example the Group CEO Nigel Copp [email protected] provision of digital energy management tools. However, as we learnt this month, FM has the potential to take technical innovation Editorial steering committee that bit further and adopt a model similar to successful tech- Stephen Bursi, Facilities Lead, BAE Systems enabled businesses such as Uber and Deliveroo, with the use of Simon Francis, Head of Estates Services, London South Bank University apps to o er on-demand services. Lucy Hind, Facilities Director, Covance Laboratories As Jason Mohr, who has transformed his waste collection business Alan Hutchinson, Facilities Director, Howard Kennedy LLP AnyJunk from a traditional waste management business to an Uber- Tony King, Head of Facilities, Historic Royal Palaces style, apps driven on-demand business explains it, there are huge Darren Miller, Head of EMEA Facilities Operations, PayPal Charles Siddons, Head of Operations, NHS Property Services opportunities for FM services who adopt his approach. Think about Vicky Thorp, Head of Facilities Management, CLSH Management this approach for M&E. Instead of running a huge, unwieldy team of Stephen Vagg, Director of Global Real Estate & Facilities, Molson Coors maintenance operatives, an organisation instead partners up with Ian Wade, Head of UK Estates, British Medical Association a group of competent engineering firms; all of whom can be called upon for both planned, and crucially, reactive maintenance jobs. This type of approach could help revolutionise facilities services, Total Average SUPPORTED BY cutting costs, improving customer services and, if done ethically, Net Circulation provide employment and income for smaller operatives. 10,738 June 2018 A„ er all, as McGregor-Smith pointed out, in a world where you get tech disruption, it’s the operational people who continue to deliver kpm media adopts a sustainable policy of using paper from managed services seamlessly, and hopefully for them and others working forests. Printed in the UK by Wyndeham Grange www.wyndeham.co.uk within the industry, being like her, a disruptor and innovator will help deliver them the career they want. © Copyright 2019 kpm media The publisher does not necessarily agree with the views and opinions expressed by contributors. No As always, we’d welcome your feedback about any aspect of the material may be reproduced in part or whole without written permission from +44the editor. (0)Editorial 870 333 7101 magazine, together with your insight into what’s happening in contributions are accepted on an all-rights basis only. Letters to the editor may be published in their the FM sector. entirety or in edited form and remain the property of kpm media. While due [email protected] is taken to ensure the accuracy of information contained in this magazine, the publishers cannot be held responsible for any errors in editorial articles or advertisements. Subscriptions are availablewww.cafmexplorer.com to non-qualifying [email protected] and overseas readers at £120 p.a. (UK), £160 p.a. (EU countries) and £240 p.a. (overseas-other).

Industry-leading Facilities Management software A complete suite of powerful facilities management applications, including full mobility for managers, users and engineers. www.cafmexplorer.com

MARCH 2019 3 DURAFRAME®

GET YOUR FREE SAMPLE www.DurableFMJ.co.uk

November 2018.indd 1 01/10/2018 17:06:04 FMJ.CO.UK Follow us on Facebook and Twitter @FMJtoday CONTENTS

THIS MONTH...

NEWS & ANALYSIS FEATURES PROFILE - ANYJUNK Using the 32 latest smart FMJ NEWS technology could This month’s summary of everything that has radicalise the way the 06 hit the headlines in the FM sector. FM industry manages reactive services, says ASSOCIATION NEWS Jason Mohr, creator of a The latest news and views from RICS-IFMA slick on-demand waste 08 and CIBSE. collection model. EVENT REPORT 24 STORAGE Workplace Futures 2019, which took place How smart o ice storage solutions can 10 at the Crystal London, had as its theme CASE STUDY - BMS 36 improve productivity, and a look at the rise Surviving FM. Building management systems (BMS) are of the ‘homey’ o ice. 24 helping to maintain historic buildings with Flexible storage solutions are helping THE BUSINESS OF FM the same control-based technologies found in many 38 employees to adjust to the new era of A round up of the latest business wins, modern structures. agile working. 12 partnerships and acquisitions in FM. CAFM CLEANING A group of leading CAFM suppliers explain Aaron Sagar, Account Manager at Anabas, 28 how their so„ ware could be better 40 makes the case for rewarding cleaning sta ADVICE AND OPINION deployed amongst users to improve performance fairly for their e orts. for client and FM services providers. Sustainability within the cleaning sector 41 isn’t just about eco-friendly products but one that considers the environment, people, FM CAREERS customers and financial viability in equal measure.

HEALTH & SAFETY For our new regular health and safety 42 advice page, Jamie Tranter of Clearwater 16 Technology, shares some useful advice on controlling the risk of Legionella bacteria in COMMENT water systems. Mark Whittaker, FM Solutions Consultant 56 14 at Thomson FM Limited and Chair of the IWFM, North Region looks at the ways FMs can PEOPLE MIFM ensure a clear procurement journey. Find out who’s moving where in the facilities New product and service launches and 54 management profession. 43 company news from the FM industry. FAST FACTS Advice on fire and flood damage RECRUITMENT  Next Edition 16 restoration from Sharmin Akter, Maddie Grounds of the Immigration Advice The April issue includes a look at the ways FMs can Managing Director, Total Solutions Group. 55 Service asks how will the Government’s help create an e ective wellbeing strategy, with immigration vision impact the UK construction working practices that really make a di erence; BLOG & SOCIAL MEDIA industry? and we learn why o ice design may be beginning What can the FM sector do to allay the to move away from collaborative work spaces - allowing for focused workspaces that minimise fears of the thousands that work within TRAINING 18 stress for employees. We consider the digital our industry and what is our responsibility as The latest in Interactive 3D visualisation workplace, and the practical ways in which, with employers, asks Rory Murphy of Vinci. 56 and augmented reality now o er facilities the right technologies in place, facilities managers management a dynamic new toolkit for training sta can manage buildings more easily. Paul Crilly, MD FM CLINIC and managing assets. of NJC (Not Just Cleaning) explains why they’ve We’re due to leave to the EU at the end moved their HQ into central London, and the 20 of March and how we do so is still very CAREER LADDER / COMPLIANCE benefits this brings to sta and clients. And when it much undetermined. We asked a panel of FM Lucy Hind, FM Director. Compliance: Advice comes to M&E, what can the FM industry do to help close the wider engineering skills gap? suppliers and consultants, what are your greatest 58 from the Asbestos Removal Contractors concerns about the impact of Brexit on the FM Association on the responsibility of FMs in ensuring [email protected] sector, from rising labour costs; access to labour that employees and non-employees are not exposed to supply chain security? to health risks as a result of the presence of asbestos. To register for your free copy of FMJ visit fmj.co.uk

MARCH 2019 5 INDUSTRY INSIGHT FMJ.CO.UK

LEGAL VIEW INTERSERVE RESULTS BETTER A HISTORY LESSON IN FACILITIES THAN EXPECTED AS DELEVERAGING MANAGEMENT David Sharp, Managing Director, PLAN GETS UNDERWAY International Workplace ervices provider Interserve published a slightly strong set of full year results One of the best questions I ever came across was this from Sthan expected, for although revenues declined to 10.7 per cent to £2,904.0m, the Cambridge University entrance examination: “What this compares favourably to 2017 which saw a loss of £244m; while its operating is not history?” While I neither attended Cambridge, nor profit rose to 9.7per cent. studied history, it’s always made me think about the The improvement it said was due to its ‘Fit for Growth’ programme which is “delivering important role the past plays in determining the future. material cost savings and improving e iciency and e ectiveness across the Group. The Surely history was what had already happened, and so programme delivered £20m of savings in 2018 and is on track to deliver at least £40-50m anything that hadn’t happened yet clearly wasn’t history? in annual savings by 2021.” But it’s obviously not that simple. To celebrate our company’s 10th anniversary conference, Interserve has also confirmed the Board has approved the Deleveraging Plan, I wrote an article on what I thought the event would look announced in February, believing it to be in the best interests of the Company and its like in 10 years’ time. That was back in 2008, so now is not Shareholders as a whole. a bad time to look back on my predictions. It said that the Directors believed the proposed Deleveraging Plan would provide “the I should fi rst say that we stopped running our annual Group with su icient liquidity to service its short-term cash obligations, create a strong conference in 2012, so that’s one thing I didn’t see coming! and competitive balance sheet and a fundamentally solid foundation from which the But some of my other crystal ball gazing from 2008 Group can improve its business and deliver on its long-term strategy.” proved a little more insightful. Interserve CEO Debbie White, said: “Despite extremely challenging circumstances, Interserve has made significant progress in 2018. Following the successful completion of • The beginnings of gig economy were already evident. I the refinancing in April 2018, the business has traded robustly in some di icult markets wrote then: “I can see ever more work being undertaken from home by workers (not necessarily employees) who and continued to win significant new contracts. The ‘Fit for Growth’ programme is share responsibility for complying with the requirements delivering material cost savings and a simpler and more e ective business structure. of workplace law in a contract with their employer. For The implementation of the Group’s strategy remains on track and we have delivered a employers, it could reduce workspace costs, and could significantly improved operating profit this year, in line with our plan. help to unburden businesses from some of their onerous “Interserve remains focused on positioning the Group for long-term, sustainable legislative requirements.” success. This means continuing the operational progress we are making to put legacy issues behind us. However, the Group remains over-leveraged and the successful • I thought there would be a legal framework to support implementation of the Deleveraging Plan is critical to our future, as it will ensure that this new fl exible working regime: “High up on the agenda Interserve has a competitive financial structure for its future growth. I would urge our will be the government’s new legislation surrounding the employer-worker contract… putting more onus on the shareholders to vote in favour of the Deleveraging Plan.” individuals to be responsible for their home workplace in Some of the details of the results included: return for greater fl exibility.” The Group’s Health and Safety performance improved in the year with its Lost Time Incident Rate falling by 25 per cent to 0.98 in 2018 • I noted a growing onus on the employer to look after mental, as well as physical, health: “Case law on work- Future workload of £7.1bn (December 2017: £7.6bn), with steady momentum related stress will feature highly, with new regulations particularly in Support Services Defence, Healthcare and Regulated Sectors restricting how employers interact with workers.” Operating profit in Support Services increased by 38.9 per cent from £42.2m to £58.6m as a result of an operational improvement plan • And – while I didn’t necessarily see GDPR coming 10 In 2018, UK Construction secured access to Government framework pipeline sales years later! – I did pick up on its importance: “Data protection will be one of the major issues for employers to opportunity of £1.0bn International Construction business secured a number of get to grips with as information security and intellectual contract wins in the period particularly in the UAE property rights become even more highly guarded.” Equipment Services revenue lower as major UK infrastructure projects not repeated in 2018 and impact of Qatar embargo; strengthened competitive position through roll- All in all, I like to think I made a reasonably good stab at out of new product ranges planning a conference 10 years ahead of time. But many Continued progress on closing out remaining Energy from Waste projects of these themes were not new then and – just as the past infl uences the future – they feature heavily in the way the world of work is changing now. Said White: “Interserve has significant opportunities as a best-in-class partner to the If there is a singular concept that unites them, it is the public and private sector, and we are making good progress putting in place the right increasing amount of granularity that is both possible services, governance and financing to deliver a stronger future for our customers and our and increasingly expected in every aspect of our lives. As 68,000 people.” the physical world becomes mapped onto a digital world, then granularity – and the ability to discern diff erence – becomes more important. This applies not just in the workplace or in business, but everywhere. Where once so much was binary, now there is a demand to sift, segment and make fl uid. Gender identities. Employment statuses. Procurement contracts. TV channels. Political blocs. My prediction would be that the winners will be the ones who are able to discern the granular data that matters, and analyse it to gain insight to inform the future. What is not history about that!?

6 MARCH 2019 FMJ.CO.UK INDUSTRY INSIGHT

Churchill launches high GOVERNMENT REVAMPS DATES FOR THE spec cleaning brand

Independent support services OUTSOURCING MEASURES FM DIARY provider, Churchill Group, has launched Portfolio, a high 19-21 MARCH 2019 specifi cation cleaning service for The Cleaning Show 2019 organisations who regard the ExCeL, London workplace environment as critical to www.cleaningshow.co.uk their core business. Portfolio has been designed for MARCH 2019 companies who see a direct link 20-22 between their buildings, the way he Cabinet O ice has launched new outsourcing World Workplace Europe in which a business is perceived, Tguidance which has been designed to improve how Kromhouthal, Amsterdam and its ability to excel at its core government works with industry and deliver better public www.worldworkplaceeurope.ifma.org operations. Based on feedback from services. its clients across the legal, banking, The Outsourcing Playbook will ensure that the government 01-02 APRIL 2019 media, and professional services gets right more projects from the start, engages with a diverse and healthy marketplace of companies, including small Total Security Summit sectors, Churchill has identifi ed the Radisson Blu Hotel, London Stansted need to deliver something diff erent, businesses and charities, and is ready for the rare occasions when things go wrong. www.totalsecuritysummit.co.uk with an entirely new ethos behind it. This follows reforms announced in recent months by the Portfolio is delivered by a dedicated Chancellor of the Duchy of Lancaster and Minister for the team of cleaning professionals APRIL 2019 Cabinet O ice, David Lidington, to ensure that government 16 who are trained in concierge style The Last Straw: IFMA UK procurement is fit for the future, including putting social service and understand a client London values at the heart of public service delivery. https://bit.ly/2XukX9a organisation’s culture. Through New measures include changes to how government the Portfolio Centre of Excellence, allocates risk between itself and its suppliers, to ensure its learning and development hub, contracts are set-up for success and the public are provided APRIL 2019 and partnership with a renowned 24 with the best possible service. IWFM Conference fi vestar hotel, ortfolio will seek The government is also taking steps to improve the design etc. venues St Pauls, London to challenge convention in the of outsourcing projects from their inception. New complex www.iwfmconference.org outsourced cleaning market. contracts will be piloted with the private sector before rolling To accompany the launch, Portfolio out fully, enabling the government to learn from experience JUNE 2019 by Churchill has published its and deliver better public services. 18-20 own independently written and Facilities Show 2019 Measures in the Playbook include: researched report on the cleaning ExCeL, London industry. Using interviews with Requirement for Pilots – enabling the government to learn www.facilitiesshow.com key fi gures from across the uilt from experience and deliver better public services environment, the paper looks Risk Allocation – to ensure contracts are set up for success JULY 2019 to reappraise a service that is from the outset 01-02 Facilities Management Forum often, and unfairly, considered Key Performance Indicators – KPIs from every new Hilton Deansgate, Manchester highly commoditised, static and outsourcing contract will be made publicly available www.facilitiesmanagementforum.co.uk unsophisticated. t is split into fi ve Resolution Plans (Living Wills) – For the rare event of the categories – standards, delivery, supplier’s corporate failure SEPTEMBER 2019 technology, sustainability, and Publication of Pipelines – Departments will be required 11-12 industry perception – in order to to regularly publish their upcoming requirements, to help RWM Exhibition build a clearer picture of cleaning suppliers plan ahead NEC, Birmingham today and where it might be heading Make versus Buy Decisions – To identify when it is best to www.rwmexhibition.com in the future. deliver public services in house or when there is benefit to drawing on the expertise of the private sector 17-19 SEPTEMBER 2019 FM Expo Dubai World Trade Centre, UAE FACILITIES SHOW MOVES FORWARD IN 2020 www.fm-expo.com acilities Show has announced a move in dateline Currently running alongside Safety & Health Expo, Ffrom June to May, taking e ect from 2020. IFSEC International and FIREX, from 2020 Facilities 17-18 OCTOBER 2019 Taking place 19-21 May 2020, the decision to Show will World Workplace 2019 Conference change the date for Facilities Show has been taken in also be Phoenix Convention Center, Arizona, USA collaboration with the wider profession. co-located www.worldworkplace.ifma.org Facilities Show is a unique opportunity for with the businesses to reach an engaged audience, and 2020’s Security & Counter Terror Expo as they move to NOVEMBER 2019 dateline change has been warmly welcomed by the ExCeL. This strategic alignment brings an audience of 08-10 UK Construction Week 2019 FM industry. Exhibitors see the move as a positive 38,000 FM, health and safety, security and fire safety NEC, Birmingham shi„ , granting them more time to work with their professionals together under one roof. www.ukconstructionweek.com/ contacts from the show and secure business before In 2019, Facilities Show keeps its June dateline, the summer. taking place 18-20 June at ExCeL London.

MARCH 2019 7 INDUSTRY INSIGHT FMJ.CO.UK

ASSOCIATION NEWS

BDO TEAMS UP WITH RICS FOR A FORWARD LOOK AT THE FACILITIES MANAGEMENT MARKET BDO publishes its annual Facilities Management sector report in partnership with RICS providing the ongoing M&A market review and outlook for the coming year as well as insights on key topics and some of the biggest trends in FM. The FM market has become one of the most developed and mature yet and the UK’s smooth passage out of the EU. continues to advance in stature and evolve. Clients are increasingly telling us Having said that, the future for FM in the UK remains exciting. The race of intensifying demands and sophistication amongst businesses in procuring among FM operators to equip themselves with the technology required to FM services. The sector as we have experienced it for decades is likely to remain competitive will spur M&A activity. The establishment of the IFMA transform to something very di erent in the future as businesses look to build UK Chapter in collaboration with RICS is exciting and will help redefine the long term partnerships. Digitisation is set to transform FM in a marketplace interpretation of FM. where data is becoming the most valuable commodity. Such advances are Demonstrating the value of facilities management continues to be at the pushing boundaries and present a great opportunity for ongoing innovation heart of the debate within FM, but value comes in many forms. in the sector. This contributes to healthier sustainable profit margins. Delivering value through a truly sustainable approach requires a clear The UK continues to attract investment from global specialist FM understanding of all your stakeholders, aligned with a very disciplined companies as they try to address challenges in local fragmented markets. strategy, which looks to balance the Economic, Environmental and Social BDO’s UK deals database records over 500 completed M&A deals since 2015. aspects of all we do. Large strategic buyers were highly active mopping up smaller rivals and Facilities management is ideally placed to drive significant social value, private equity investment was on the up as financial sponsors continue to the variety of roles allied with the diversity of our people o er significant amass dry powder to deploy. Those business models which have become employment, training and community engagement opportunities that are technologically-enabled has resulted in valuations generally rising, with high unique to our sector. single digit or even double-digit multiples being paid. Higher valuations in It is clear that in 2019 the world of FM is dynamic and evolving but also at a FM do a ect how acquirers analyse targets. They are very careful about due crossroads in its development. diligence, such as a major focus on analysing quality of earnings. A„ er a strong year for deal activity in 2018, there is cautious optimism about Satvir Bungar MBE FCA MCSI MD and Head the year ahead as FM operators learn from the corporate failures in 2018 and of Facilities Sector, M&A Advisory BDO LLP implement strategies to combat the pitfalls and exit low margin contracts. Paul Bagust RICS, Global Property Uncertainty continues to hang over the sector regarding Brexit negotiations Standards Director DO FMS REALLY KNOW THEIR BUILDINGS? ake a few minutes to think about the investigative work into what makes our buildings Being proactive rather than reactive is easier Tbuilding you manage as if it were a person. happy and find ways to ensure they are fully said than done, but thinking about looking a„ er What makes them happy and what makes them optimised. A simple way to start is by spending a building as if you were looking a„ er your own sad? What do they need to keep them healthy? some time working in di erent parts of a building to health can help to reframe your approach to What do you like about them and what annoys get a real handle on how the spaces feel. operation and maintenance. Knowing your building you? As facilities managers we don’t tend to have in all its glorious detail means you can recognise • Consider variables such as ventilation, heating, an emotional connection with our buildings, what it needs to function optimally and plan future cooling, lighting, air quality and acoustics, the understanding them in a holistic sense rather resourcing accordingly. Just as you shouldn’t take interdependencies between them and how they than as separate parts and systems which need the people close to you for granted, don’t take your contribute to a comfortable environment for to be constantly fixed and managed to meet the building for granted. It needs constant attention occupants. needs of the actual people who occupy them. and care and if a building is happy, then it follows But what if we were more inquisitive about our • Implement out-of-hours surveys to see where the that the people inside it should be too. buildings? Spent some more time understanding fuel you’re giving your building to function is going, is CIBSE provides guidance and knowledge in a their operational reality and obtaining further equipment on when it shouldn’t be and are systems range of subject areas including; maintenance technical insight? working against each other. contracts, energy e iciency, commissioning and The gulf between • Question everything. Just because systems testing, operational risk assessment, operation and the design intent within buildings are becoming more automated, maintenance costs, health and comfort, condition of buildings and it doesn’t mean that they’re infallible; sensors still surveys, legislation and compliance, and training. how they are need calibrating, set points still need to be checked, Whether you are working in a hard or so„ FM actually operated controls still need to be tweaked. environment, or a combination of both, CIBSE has and perform the tools to help you. www.cibse.org is commonly • Think about the seasonal rhythms of your Sara Kassam provides a focus for sustainability acknowledged. buildings, how they work to maintain comfortable issues at CIBSE, developing new opportunities for the So as FMs we environments throughout the year and the di erent Institution, encouraging collaboration, and working need to do some requirements needed to enable this. on policy and knowledge-related activities.

8 MARCH 2019 Smoke control saves lives. Competency is crucial. Reason enough to choose Colt for service.

In the recent interim report of her review of Building Regulations and Fire Safety, Dame Judith Hackitt has revealed the competency of those responsible for (amongst other things) smoke control, as an area of considerable concern.

The recent interim report on fi re safety identifi es the role of smoke control and focuses in particular on the issue of competency in the prevention of future occurrences of life-threatening events. At Colt, we have been at the forefront of smoke control for more than 70 years. These days we service and maintain the health and effi ciency of more smoke control systems than any competitors. And, because the systems we design and build are the most groundbreaking, innovative and complex around, our knowledge is deep and unparalleled. Colt has more smoke control engineers with greater mobility, at more locations up and down the country than any of our competitors. Our engineers, over 40 of them, are bang up to date with the latest developments. SFG20 is the new Service Standard to which we adhere. It covers BS 9999 and BS 7346, which are the items in the RRO. They’re ready to spring into action, too. Usually, within 24 hours but in urgent cases, as little as four. Having so many engineers also means that our coverage is truly nationwide, not patchy like some. Is it any wonder then, that when looking for a competent and trustworthy company to maintain their smoke control systems, so many people in charge of offi ces, factories, residential blocks and car parks, all do the same thing. Choose Colt. To fi nd out more, visit us at: coltinfo.co.uk/service-maintenance

Our team of engineers is the most experienced and best qualifi ed around, with Alternatively, call us on 02392 491735 or email: constant training to keep up to date on the latest developments. [email protected]

Service Expertise built on proven experience.

3836.18 Colt Service - FMJ.indd 1 20/03/2018 10:59 NEWS & ANALYSIS FMJ.CO.UK

WORKPLACE FUTURES

can’t stockpile labour,” he cautioned, “you can’t sit it in a warehouse and hope that it exists, it doesn’t work like that, so planning for the future and getting the people strategy right is absolutely key.” James Bradley, Director, Churchill SURVIVAL GUIDE Services Group also stressed the Workplace Futures 2019, which took place at the Crystal London, importance of attracting and retaining people: “As an industry we haven’t may have had as its theme Surviving FM, but there was still room for invested enough in the emerging talent in the workplace,” he said, “and it’s optimism, reports Sara Bean something we need to do to avoid talent private contracts, Victoria Hughes, aging issues in the future.” Head of Sustainability, VINCI Facilities This mantra should also apply when endorsed putting sustainability at the considering the impact of tech on FM heart of business. The sector needs to services, for, as Graham Perry, Director be “brave and hold our customers and at Datore explained, FM is a people- supply chains to account, by looking at based discipline so technology should values and ethics, and managing with just be seen as an enabler. You still integrity. If we are true to our values it will need people to contextualise the data underpin the culture of our organisation.” and turn it into useful information The thread which ran throughout he argued. It’s how you action that the day was the societal impact of FM and make real decisions to make real and none was more powerful than his enhancements for clients that will presentation on becoming a social improve the customer experience and enterprise by Chris Kenneally, CEO, organisational performance. Using Cordant Group. He explained how his technology e
ectively means reducing organisation has fared since moving risks and analytics is the driving force to a social enterprise including the behind those insights. challenges of communicating the A centre point of the day was the cknowledging the challenges and the sector, especially as FM is being changes and how it intends to meet now regular update from the institutes Awhich have beset the sector painted with the same bad brush as sustainable development goals by & associations, which this year were over the past year, able Chairman, construction. She also acknowledged aiming to reduce poverty and modern fronted by Rory Murphy for RICS; Dave FM Guru Martin Pickard said he had the misconception that you can transfer slavery. It also means to encourage Wilson, IFMA UK and Chris Moriarty, seen FM weather some enormous your risk by outsourcing. the formation of self-managing teams for the fresh face of BIFM – IWFM. Here, challenges over the past three “One of the things I oƒ en hear from that gives “the onus back to people Murphy made the key point that now decades, but he predicted that FM civil servants across departments when who know what they’re doing.” He also more than ever, the institutes are will always bounce back. In her they are dealing with contractors is criticised those who assume that CSR is important in developing the profession keynote speech Baroness Ruby that ‘we’ve outsourced that risk.’ We in any way aligned to a social enterprise. collectively. Advancing the profession McGregor-Smith conceded there is now know there is no such thing as “There’s a massive di
erence between was the main goal of IFMA confirmed a real challenge coming through for outsourcing risk, it always comes back social entrepreneurship and Corporate Wilson, who briefed delegates on the the industry – particularly with rising to land in your lap if something goes Social Responsibly. People talk about progress it is making around the world, costs, meaning that the original wrong. I don’t think in government we’ve CSR but it is not the same. Planting trees with 24,000 members in 105 countries thinking behind outsourcing which thought about that terribly well over doesn’t put food in people’s mouths,” as well as 135 Global Chapters; with was about saving money no longer the last decade, particularly in critical he said. the UK Chapter now boasting over equates in the same way it did. In functions.” Investment and innovation present a 500 members. For his part Moriarty fact, she suggested: “In certain Geo
Tucker, Sales & Marketing further challenge for FM said Ian Marson, described the e
orts the all-new IWFM territories particularly the UK, I don’t Director, Norse Commercial Services, Transaction Advisory Director at EY, is making to encouraging professional think you can rule out insourcing, if agreed there was a complete loss of who warned that too many FM firms are pathways. Asked to comment on things can’t be delivered in the same trust in the outsourcing giants within leaving the market open to other players whether there is still room for a FM way, my view is some clients should the public sector, and this plus the to adopt the latest technologies. FM is an services association since the FMA was take it back in-house.” political pressures of voters: “Is a toxic industry that has been built on steady, disbanded, all three agreed, but didn’t With the spectre of Carillion impossible combination and it is driving the need low risk returns, but it is now entering think their role as professional bodies to ignore, Coleen Andrews, Director to reduce cost and at the same time an unprecedented period of uncertainty played a part in fulfilling this objective. of Markets & Suppliers for the Cabinet maintain services, which is pretty di
icult and change. “My view is that firms For her sum up of the day Lucy Jeynes, O
ice was frank in her admission to achieve.” More innovation is needed need to review their long-term strategy MD of Larch Consulting remarked that that one of the things the central to drive e
iciency and productivity and their innovation agenda to make FM is really under scrutiny now, so it’s Government hadn’t anticipated when improvements. However, he added, sure they are keeping ahead of their more important than ever to behave in Carillion went into liquidation was opportunities for FM in the public sector competition.” Brexit of course is another ways that are going to withstand that the public and political backlash, with is in delivering social value, including major issue and because of the labour scrutiny. The closing message was that outsourcing viewed as ‘evil’. It now supporting local economies and needed and the products we are buying, to survive and thrive in FM we need to requires some work to build back the delivering environmental benefits. it is important facilities management restore people’s faith in our profession lack of trust between lenders, investors Whether dealing with public or to consider all of its implications. “You and embrace social value.

10 MARCH 2019

NEWS & ANALYSIS FMJ.CO.UK

CONTRACT WINS & PARTNERSHIPS

Churchill Group has secured a 10-year cleaning contract with Strathclyde Partnership for Transport (SPT) in Glasgow and its surrounding areas. SPT is the largest of Scotland’s seven regional transport partnerships. It operates the Glasgow Subway as well as specialist bus services and is responsible for delivering better public transport for all. Under the contract, Churchill is responsible for providing extensive cleaning services which include the interior and exterior of all subway trains, 15 subway stations, six bus stations/interchanges, the offi ces and engineering depot.

Graham Facilities Management has secured a hard FM contract with the Offi ce for Students (OfS). OfS, formerly the Higher Education Funding Council for England, is an independent public body that came into force on 1 January 2018 with the aim of championing ‘the interests of students’ and ensuring they ‘receive value for money’. As part of an initial three-year contract, Graham will deliver ENGIE AWARDED 22-YEAR FM DEAL AT planned and reactive maintenance services to three of OfS’ key Bristol properties.

QUEEN ALEXANDRA HOSPITAL VINCI Facilities has been awarded a new four-year Energy and services group, ENGIE, has secured a long-term contract, worth £1.3 contract with Sandwell Metropolitan Borough Council billion, to provide total FM – including property and building services management, to deliver external improvement works across its social energy services, construction project works and asset lifecycle replacement at housing estates. Delivered by VINCI Facilities Building Portsmouth Hospitals NHS Trust’s Queen Alexandra Hospital (QAH) in Cosham, Solutions Midlands team the work will include upgrading Portsmouth. doors, windows, roofs and security for Sandwell’s social ENGIE has been providing these services on an interim basis at the hospital, which housing stock in the southern half of the borough – provides a range of comprehensive acute and specialist services, since early 2018 when Oldbury, Rowley Regis and Smethwick – and builds on a they were asked to step in following the collapse of Carillion. Over the last six months successful 14-year relationship with the council. the business has worked closely with the Trust and PFI owner The Hospital Company to agree a new contract which will see ENGIE provide services for the remaining 22 years Imtech Inviron has retained and extended its technical of the hospital’s PFI contract. ENGIE will be responsible for the management of 950 FM contract at the Houses of Parliament. The new employees across the hospital site. eight-year deal will see the Imtech Inviron team provide As part of the newly revised FM arrangement, a number of new posts will be created planned preventative maintenance and reactive support, by the end of 2019 at QAH in a range of disciplines from technical staˆ , to domestic along with undertaking additional project work, across supervisors and porters to enhance the oˆ er to the Trust and its service users. the entire Parliamentary Estate. Imtech Inviron has delivered technical FM at the Houses of Parliament for over 20 years. During this time the team has undertaken MITIE WINS FM DEAL SKANSKA HEADLINES AT numerous projects, including major refurbishment of WITH YORKSHIRE THE FINANCIAL TIMES mechanical and electrical systems during Parliament recesses. BUILDING SOCIETY Mitie has been awarded a FM Nottingham Building Society (NBS) has renewed its contract with Yorkshire Building contract with Incentive FM for a further three years Society, worth £14.5 million over which includes the remit to include its recently expanded a five-year term. network. The deal is worth in excess of £4 million The contract, which covers and builds on a 16-year partnership between the two engineering, catering and companies. Under the new contract Incentive FM security, will see Mitie deliver will continue to handle the FM for all NBS locations, these services to 147 of Yorkshire constituting over 68 buildings. The fully integrated Building Society’s sites, including solution includes all cleaning, security, M&E, building oˆ ice locations and branches. fabrication and maintenance services. Mitie’s engineering business Skanska’s FM team has won a contract in London will oversee the delivery of worth £1.7 million, with the Financial Times. Cordant Cleaning has secured a signifi cant contract maintenance and repair services The three-year deal will see the team deliver renewal with bus operator Stagecoach to provide cleaning, across Yorkshire Building hard FM services at Bracken House, London. shunting and fuelling services at 10 depots across Society’s entire estate. The contract was secured in competitive Mitie’s security business will tender following the work carried out by the London. The new deal will also incorporate an eleventh provide an enhanced level of mechanical and electrical team, which included depot in Guilford, which means that Cordant will branch service to all Yorkshire Building the replacement of interior services and facilities out of London into a new regional operating company; Society head oˆ ice locations. over nine floors. The team also delivered the Stagecoach South. As a result of the updated agreement, Gather & Gather, Mitie’s catering mechanical and electrical engineering, plumbing the Guilford-based personnel will successfully transfer to arm, will revolutionise the current and heating installations for both the shell and Cordant under TUPE, which will bring the total number of catering oˆ ering. core and category A and category B fit-out. staff working on the contract to over 250.

12 MARCH 2019 We really hate interruptions.

But we quickly wanted to inform you of our new name. Uninterruptible Power Supplies is becoming Kohler Uninterruptible Power.

WHY THE CHANGE? It is a decade since we joined Kohler Co., one of the largest privately held companies in the US, and nearly 100 years since they first stepped into power products. And with our solutions now spanning UPS, generators and emergency lighting inverters, plus class-leading 24/7 service, it is simply time our name reflected who we are and all we do today. kohler-ups.co.uk ADVICE & OPINION

COMMENT PROCUREMENT PASSAGE Mark Whittaker, Facilities Management Solutions Consultant at Thomson FM Limited and Chair of the IWFM, North Region argues that FMs must ensure to create a clear procurement journey

irst, a true story. One of my close friends exacerbated when those tendering start asking for following the tender submission and some Frecently arrived at Liverpool’s John Lennon additional information, which is crucial in being able potentially very di icult and protracted negotiations airport with her family, ready for a week’s break to provide an accurate cost proposal. with all the relevant parties. at their villa in Spain. They arrived well in advance It is now fascinating for me to be working with Finally, I also advise customers to try and provide by taxi but upon presenting their documents organisations and helping them to ensure their any accurate reactive data within the tender at the checking-in desk, Claire was horrified to procurement journey is a smooth one. How up- package, particularly if they are choosing a semi discover that the passport in front of her was to-date is their asset information? I have heard so or fully comprehensive commercial model. I used actually her husband’s, which had expired the many times in the past, “It is about four years old, to get immensely frustrated to hear a tendering year before. Then came the realisation she had as we paid for the incumbent contractor to verify organisation say that their current service provider picked up the wrong passport and that hers was in the assets when they took over the contract.” Too was unable or unwilling to provide them with any her desk draw at home. The error cost her missing many organisations then fail to ensure/write it reactive history; this type of data should belong to her flight, letting her family travel on ahead, a as a contractual obligation for their contractors the customer and have been provided to them at sixty-mile roundtrip taxi journey to collect the to accurately update this information during the frequent intervals during the contract term. It should correct passport, a re-booked flight and arriving contract term. Instead they go to the market with form part of a regular performance review and is at their villa over twelve hours a er her family. potentially missing information, pay for the new also crucial for tenderers to be able to forecast their The moral of this story, as her husband found out contractor to repeat the asset verification exercise potential reactive exposure on the new contract. when Claire arrived at the villa, was to get rid of and are then asked to consider an increased contract One of the many things I am really enjoying in your old passport. cost, because additional assets have been found. my new role is that of being able to e ect change The reason I mention this? Well, there is a definite One solution is to pay for a consultancy to and to address some of the frustrations I have connection to facilities management procurement undertake consistent and accurate asset encountered over the years, like so many of my here. Last year I made the career jump from having verification and condition surveys, prior to peers. Working with customers in clearly defining worked for a facilities management service provider the issuing of the tender documentation. and planning their procurement strategy, helping for over 10 years, to begin a new role with an FM Although there is a cost implication, the them to e ectively prepare for the journey, consultancy. One of the attractions of the move was payback is that the asset details within accompanying them on it and then arriving at that I am now able to use the experience gained over the tender are correct and there is greater the planned destination, whilst avoiding that time to work with customers to o er best advice budgetary certainty that the tendered delays and the wrong passport(!), is and to avoid some of the procurement pitfalls I have sums will reflect what is the actual cost to greatly rewarding. seen in the industry all too o„ en. Rather than simply be paid during the contract term. Aligned moan about these issues, I could now have an impact to that is also ensuring asset updating on positive change and it has been liberating. protocols and reviews on both sides, form The example I used at the start of the article part of the new contract. has resonated with me ever since I heard of what Another pitfall which can’t be ignored happened to poor Claire. Imagine, you have spent is that of obligations under Transfer of a lot of your hard-earned money on a foreign Undertakings (Protection of Employment) holiday; perhaps several hundred or indeed several Regulations, or “TUPE” as most of us thousands of pounds. When you arrive at the airport, refer to it as. Some organisations chose to ready for your break, would you be careless, or absolve any responsibility to provide any indeed reckless, enough to be there without a clear such information and instead, suggest the idea of where you are going and how you are going tenderers simply contact the incumbent to get there? Would you be so ill prepared that you contractors direct. had forgotten to bring your clothes, sun-protection, The downside of this can be that currency/cards, holiday insurance and of course, obtaining such information may prove your passport? Of course not. problematic and in the absence of So, my central question is this, why do accurate information on those potentially organisation decide to go to ‘the market’ to procure eligible to transfer to the new service their FM services without having taken the time to provider, one or several of the tenderers prepare for what lies ahead? I have seen far too many provide a “TUPE neutral” or “Greenfield occasions where a procurement exercise has been bid”, leaving the door potentially open to delayed and/or run into serious di iculties because renegotiate the costs, once they are fully there has been a rush to the market and they have aware of the transfer costs. Again, this been ill-prepared from the outset and the situation can lead to budget forecasting uncertainty

14 MARCH 2019 PROVIDING HEATING AND COOLING TO TALL BUILDINGS SINCE 1913

HVAC EQUIPMENT CLIMATE RENTAL ENERGY MANAGEMENT SERVICE MAINTENANCE SPARE PARTS

08457 165 162 [email protected] www.trane.co.uk

Trane_Heating_Cooling_Ad_A4_0219.indd 1 05/02/2019 16:17 ADVICE & OPINION

FAST FACTS RESTORATION PLAN FMJ AIMS TO SUPPORT TECHNICAL EXPERTISE IN THE FM MARKET

harmin kter Managing Director otal olutions rou off ers advice on re and ood damage restoration

ire and water damage can have unfortunate enough to experience fire melting ice, burst pipes, leaks, Fa very significant e ect on your and smoke damage it is essential that and firefighting water. Even if the company and your employees, both you take rapid action. cause of the damage is minor, the financially and socially. Regularly Each fire is unique and the damage consequences can be devastating and assessing risks, and taking steps to needs to be dealt with using appropriate can include damage to ceilings, floors reduce these, will help to tighten up knowledge and experience to bring and carpets, machinery, paint and which absorbs moisture from the operations and safeguard people, about the best possible results. It is insulation. building’s structure and contents like a while a Business Continuity Plan absolutely vital to ensure an e ective Flooding and water damage can sponge. The moisture is then removed should enable emergency procedures restoration is performed, maintaining bring the risk of significant financial from the building using specialist venting to be implemented rapidly should the structural integrity and value of losses for businesses and so it is systems, reducing the likelihood of the worst happen. Speed is of the your property. A rapid response is vital, important to limit the damage and continuing damage. Among the benefits essence in any disaster situation, as so as soon as safe to do so, specialist return operations to normal as soon of RDS are that they can be managed the quicker action is taken the less restoration companies will assess the as possible. Fast action ensures the remotely, from start to finish, with the damage is likely to occur, and the fire and smoke damage and determine best chance of restoring your property entire system monitored via the internet greater the number of assets that will what items can be recovered. The back to its original state, avoiding to ensure that the temperature and be recoverable. remediation process requires a scientific permanent damage and recovering the humidity are optimised for safe, fast understanding of materials, combustion assets. The pressure of large volumes drying. This helps to make the drying FIRE DAMAGE and the chemical reactions that take of water in severe floods may a ect the process more e icient, saving money on The damage fires cause to businesses place and the techniques required to structure and integrity of the property, further building maintenance, as well as and homes is o en devastating and can deal with the particular damage that has so the clean-up operation should being environmentally friendly. leave buildings unusable for long periods occurred. It is important to categorise be handled by experts in damage Depending on the nature of the of time. The immediate visual damage the damage and prioritise the urgency management. building and the water damage, can be distressing enough, without the of items and areas for action. Any fire It is important to prioritise what disinfection to destroy microorganisms secondary e ects such as soot odour, damaged item of value yet salvageable needs to be done immediately, and mould may be needed, together corrosion and potential health problems. should be given high priority, as to mitigate further damage or to with odour neutralisation and removal It is essential that fire damage is cleaned deterioration starts within 24 hours. fast track the restoration of a key of water stains. In addition, the building up immediately, as there will otherwise Fire and smoke can cause damage business area, and to identify areas contents will need drying and o en be further deterioration of buildings and to a property in many ways and the that can be le until urgent essential restoring by specialist technicians, using equipment. outcome will depend on building design, work is completed. The first actions the latest technology to remove all Fire and soot contamination can materials, temperature, pressure and will normally involve removing the traces of water. UV technology is used leave a property in a terrible state, with weather conditions. Complete removal standing water and recovering assets for examination and cleaning, and ozone secondary damage of a number of of soot and smoke will be required from the building, as well as checking chambers can be used to destroy spores, types likely. The acidic soot and smoke throughout the building, and sand whether there are any remaining mould and bacteria and to neutralise particles, o en propelled under pressure blasting or eco blasting may be needed, leaks, using specialist trace and access troublesome odours. during the fire, infiltrate every surface as well as odour control techniques and equipment. Moisture levels can then be The priority following a fire or flood and can cause corrosion. Porous surfaces building maintenance. A professional measured and a full record of damage is to return the a ected property to its expand in the heat, allowing the soot company will provide a guarantee that made, before deploying appropriate pre-incident condition as quickly as and odours to enter and trapping them buildings, contents, oak beams, brick, technical drying equipment with a possible, minimising secondary damage when the pores close. However, the machinery and assets will be free from carefully controlled plan. and disruption. This requires a rapid particles can then migrate back to the all incident related contaminants, such Rapid Drying Systems (RDS) are the response from experts, who are available surface over time. Hazardous substances as smoke and soot, when the work is most e ective and work by drawing 365/24/7, who can assess the damage, formed during combustion create a complete. in air from the atmosphere, drying or o en in conjunction with the insurer’s toxic environment, o en impregnating heating that air, then injecting it into representative, and recommend and furnishings and textiles, and the process FLOOD OR WATER DAMAGE the a ected building. This method implement the most e ective course of of extinguishing the fire is likely to cause There are many causes of flooding increases the moisture content each action. Minimising the time the business damage, including water damage. In and water damage from extreme cubic metre of air can hold, ensuring is out of operation requires a carefully addition, fire damaged properties may external elements to minor plumbing the building can be dried as quickly planned programme of work to ensure be open to the elements for a period malfunctions. These include major UK and e ectively as possible. This creates that restoration is completed safely and of time until properly sealed. If you are disasters, extreme weather conditions, a hot air chamber within the building, on budget.

16 MARCH 2019 Specialist Cleaning | Building Maintenance High Access Equipment | Drainage | Security Services

Total Solutions Group is a family business providing specialist technical services throughout the UK. We pride ourselves on our professional team, quality services, customer focus, responsiveness and fair price. Whether you are a facilities management company, managing agent, main contractor or owner occupier, you can trust us to provide excellent value services tailored to your individual needs.

0800 772 3473 www.totalsolutionsgroup.uk.com

Daikin Applied (UK) is proud to launch a new generation of highly e cient air-cooled scroll chillers with R-32 refrigerant. Introducing the The new air-cooled chiller range is available for cooling only and Worlds First R32 heat recovery applications. Air-Cooled Chiller › New R32 refrigerant replacing old R410a chillers › Extensive Range from 80 kW up to 700 kW cooling capacity › Low GWP of just 675 compared to 2088 of 410a › SEER efficiency improved by 10% (Ecodesign Lot21 compliant) › Low noise with compact footprint › Fully compatible with Daikin on Site remote monitoring platform › Inbuilt master/slave sequencing

For all your Chiller, AHU, Spares & Service enquiries contact us on:

0345 565 2700 www.daikinappliedservice.uk ADVICE & OPINION

SOCIAL - BLOG

BLOG FROM RORY MURPHY, COMMERCIAL DIRECTOR, VINCI FACILITIES Mark Catchlove @markcatchlove Wellbeing is definitely not just about fresh fruit, treadmill desks, table tennis tables TAKING RESPONSIBILITY and standing desks. Although you might not ichard Edelman the CEO of Edelman think that after attending the current talk I research who recently issued the 2019 trust barometer survey concluded am listening to. R that “People have low confidence that societal institutions will help them navigate CIBSE @CIBSE a turbulent world, so they are turning to a As temperatures rise, are buildings being critical relationship: their employer.” Edelmans designed with this in mind? Discover how conclusion is that “The growth of social media platforms fully shi ed people’s trust from a top- CIBSE weather datasets can be used to down orientation to a horizontal one in favor of design comfortable buildings for a changing peers or experts. Now we are seeing a further climate. reordering of trust to more local sources, with buff.ly/2BTTR2g ‘My Employer’ emerging as the most trusted entity, because the relationships that are closest to us feel more controllable.” Dr Claire Horwell @claire_horwell We see this erosion of trust in the current Interesting observations about masks clamor for Facebook and other social media and other #PPE not fitting women providers to deal with fake news and explicit Rory Murphy, Commercial Director, VINCI Facilities and other related gender #workplace content. We see this erosion of trust in the inability of our governing bodies in this country view and build sustainable and rewarding jobs for #healthandsafety issues. @BOHSworld to deliver any tangible outcome from Brexit. all. Our teams want safe working environments @OccHealthSafety @IOSH_tweets We see this erosion in the lack of belief that which are inclusive and respectful, while business leaders generally to do the best for their receiving fair reward for the roles they undertake. David Emanuel @davidifm businesses and not just themselves. All these Edelman suggests that our people also rely At the @FM_Conference @ChrisMoriarty3 ingredients produce a toxic mix where people heavily on their employer to communicate clearly struggle to truly understand who they can trust. and honestly. The Supply Chain who support our of @IWFM_UK explains that the institute is So how do we respond within FM to allay operations expect fair payment practices, open an individual’s membership organisation the fears of the thousands that work within and transparent procurement activities. They which represents the ‘profession’ and not our industry and what is our responsibility crave collaboration and want recognition for the the ‘industry’, it does not represent the as employers? At Workplace Futures this year expertise and value they add. there was certainly a more socially biased tone, The communities that we support and work corporates. Why do they have hundreds of whereby we were treated to presentations within, expect businesses to give something corporates paying them fees then? around responsible business practices, balanced back and to generate tangible and necessary procurement, advances in the measurement of social value. They expect us to respect the RICS @RICSnews Social value and the benefits of Social enterprises environments and give opportunities for local World Built Environment Forum | The World to name just a few. People and communities have employment and SME engagement. Our clients come to the fore, our collective responsibility as expect businesses to take a responsible approach Development Report 2019: The Changing a sector to support both our teams and the wider to our obligations and ensure compliance Nature of #Work report studies how the community within which they live and work is and safety are paramount. Customers expect nature of work will change as the result of now firmly within the FM psyche and would seem professionalism and demonstrable competency technological advance. #WBEF #BEHour to support Edelman’s hypothesis. and the ability to deliver against clearly defined Running businesses that balance the standards.

http://bit.ly/2CByMt3 economic, social and environmental aspects of The final stakeholder can o en be everything they do to support their sustainable shareholders or parent company. This group IWFM @IWFM_UK long-term goals is no longer the stu of theory. expects our leaders to be responsible about the Our annual Pay and Prospects Survey Businesses that blindly followed a path of growth management and exposure to risk, the financial has officially launched. Help us to for growths sake at whatever cost in the pursuit and commercial valuation of our works, the of ever reducing bottom line margins are now ethics, values and way in which the business build a picture of the #workplace and having to take some very serious medicine. A operates and delivers. #facilitiesmanagement landscape today number of very high-profile businesses, despite Business leaders need to create a culture of and identify trends in pay and working ‘surviving ‘over the last few months will need a responsibility and need to live and breathe the conditions in our profession. #GetInvolved generation of FM delivery to trade themselves out values by which the business should operate. of their liabilities. They need to be set clear direction and standards http://ow.ly/Mcq850kUZKM What does responsibility mean in our sector and most of all they need to understand from the perspective of our business leaders? If their responsibilities to deliver sustainable we address this from a stakeholder viewpoint; performance. We all have a role to play in our people expect us to run the operations in a rebuilding the trust that Edelman concludes is way that supports and nurtures their careers, our sadly absent. It’s time we began to take those teams expect business leaders to take a long-term responsibilities seriously.

18 MARCH 2019 TOTAL WASTE MANAGEMENT

THE COMPLETE WASTE MANAGEMENT SERVICE ALL UNDER ONE ROOF

We provide a Total Waste Management service for the reduction, reuse, recycling, recovery and disposal of waste

We ensure that you and your organisation are fully compliant with all relevant legislation

We deliver this via a combination of specialist services, innovative thinking and contract management

We operate our own state-of-the-art treatment facilities

We do the waste, leaving you free to manage your facilities For more infomation on our Total Waste Management service please contact us: Tel: 01491 834 311 Email: [email protected] Web: www.grundon.com

TOTAL WASTE MANAGEMENT FROM GRUNDON

Recycling Residual Food Hazardous WEEE Healthcare Event (non-recyclable) waste waste waste waste waste ADVICE & OPINION

FM CLINIC

We’re due to leave to well as strain between the client the EU at the end of and contractor, as contractors struggle to deliver items that they March and how we do previously had no problems with. so is still very much The opportunity for proactive FM undetermined. What are suppliers here is to buy, in-bulk, your greatest concerns important goods required for services about the impact of Brexit to their clients and be the ‘heroes’ on your business and on the when they can provide goods that no wider FM sector, e.g. rising other contractor can. The uncertainty in UK plc, the drop in FDI labour costs; access to labour and investment and reduction of academic research supply chain security? funding all coupled with rising tari s for imports and

In FMJ's regular monthly column, our team of FM experts answer your questions about the world of facilities management

THE FM ENTREPRENEUR’S VIEW exports paint a bleak picture for the clients to FM contractors. This ANDREW HULBERT, uncertainty may lead to important clients moving their o ices MD, PARETO FM from the UK or looking to significantly reduce their costs. This is both an opportunity and threat for the FM sector. The opportunity The underlying concerns around is that many services contracts will re-tender which creates a “no deal” Brexit relate to labour opportunity but will also potentially drive down prices. The threat supply and costs, supply chain is contractors begin ‘buying’ contracts at unmanageably low logistics, research & development margins and a further Carillion-style scenario becomes the norm funding, FDI investment, trade tari s amongst contractors. The other opportunity is the government and uncertainty. But what does this are creating new service contracts to o set the potential risks of all mean for the FM sector? a “no deal” exit. Some of the more entrepreneurial FM service A change to the labour market providers may be able to serve the government via these new conditions will see suppliers Andrew Hulbert contracts. potentially struggle to attract labour To summarise, Brexit, in whatever form, will bring disruption and therefore be forced to o er to UK plc that will be directly felt by the FM sector. With Brexit higher salaries to attract the required calibre of workforce. The comes great risk, but also great opportunity for FM contractors. reduction in labour supply and subsequent increase in wages will Those providers who can be entrepreneurial now may be able to result in higher costs to suppliers. This will put financial strain on make significant gains on their competitors over the next three suppliers who already operate on relatively low EBITDA levels. years. In fact, this is a time when contractors can make or break The new challenge to suppliers here is o„ en when low wage themselves, a great opportunity for all. labour costs increase (e.g. national living wage goes up) they pass the costs on to their clients as the increase was outside THE CONSULTANT’S VIEW of their control. However, clients are less likely to be SATVIR BUNGAR MBE, sympathetic to a price hike as a result of a change in MD M&A ADVISORY AND HEAD OF FACILITIES labour market conditions. The opportunity here SECTOR M&A BDO LLP is for good FM suppliers to work hard to retain Brexit, in whatever form, their high performing sta , which will gain them will bring disruption to UK plc As we await news from Theresa May a competitive advantage, as their industry about her plans for leaving the EU, there counterparts struggle to fill new roles. It that will be directly felt by the FM remains much uncertainty and concern should be noted that EU-born workers are over about what will happen. The global represented in the least skilled occupations, sector. With Brexit comes great economic picture continues to increase in directly impacting on the facilities sector. risk, but also great opportunity complexity and the UK facilities sector as The impact on the supply chain is one of the we have known it for decades is also likely . greatest concerns to the FM sector as supply of for FM contractors ” to transform. goods is fundamental to the delivery of FM services. – Andrew Hulbert Below are some considerations in the event of The impacts here are vast and wide ranging. There is a ‘no deal’ Brexit: potential for supply issues with chemicals, consumables, Labour and skills shortage – Recruitment will be materials and food, as well as electrical or mechanical impacted as the industry employs a significant number of components. All will bring strain to the delivery of services as EU workers across many skillsets. There could be much greater

20 MARCH 2019 FMJ.CO.UK ADVICE & OPINION

FM CLINIC

Market-leading Facilities uncertainty to fill be tougher immigration rules, which will make it harder Management both low-paid and for firms to hire migrant labour, and make those migrants Software specialist roles as the already living in the UK consider whether they should from FSI devaluation of sterling continue living in the country. reduces the value of There is another real area for concern, however, that wages and motivates is getting fewer headlines and that is the supply chain Concept Evolution: core CAFM solution these employees to and its associated rise in costs, which will inevitably migrate, thus making impact our sector. New research from the Chartered Concept Advantage: businesses extremely Institute of Procurement and Supply (CIPS) indicates that Workplace Technology vulnerable to change. nearly one third (32 per cent) of UK businesses with EU apps Regional wage suppliers have already increased their prices as a result FSI GO: inflation and contract Satvir Bungar of the June 2016 Mobile Workforce terms – Businesses referendum vote to could struggle to leave the EU. This Enhance corporate fill vacancies vital to contract delivery and may end up is understandable wellbeing with CAFM having to pay considerably more for the right people in as they have little technology from FSI certain regions. Since labour costs are the largest cost choice if they are when assessing contract performance, this could have to protect their enduring e ects. Equally, existing contractual terms profit margins and reflect favourable rights for workers which could create remain solvent, confusion in the future. whilst consumers Training-up the UK - There are many good examples of will ultimately employers increasing their investment in apprenticeships decide if they want and CSR initiatives, including companies such as TCFM to swallow the extra Martin Reed creating partnerships to enable the disabled and long- costs or not buy. term unemployed get back in to work. In service sectors Five key policies which have a real impact and will help such as facilities management, however, I fear that us thrive post- Brexit are: it is the suppliers that will bear the brunt of these • Simplifying tax: the formation of one simple earnings tax increases, which may end up being catastrophic in an through the alignment of National Insurance and Income Tax. industry known for its low margins. Whilst labour is • Infrastructure: investment in ‘shovel-ready’ projects, in order to by far the biggest cost for companies in the sector, we secure quicker wins. are also responsible for the purchase of a wide range • Skills: reinstating the two-year post-study work visa to help of consumables, such as cleaning products and toilet address the skills shortage. paper, which can run into tens of thousands of pounds. • Boost productivity: the annual allowance investment being For our mechanical and electrical maintenance service increased to £5m for five years. business, Incentive Tec, the cost of equipment and parts, • Patient capital: the consideration of radical steps to increase for example for heating, venting and air-conditioning pension scheme investment in patient capital. systems, is considerably higher. With under 40 days to go until we o icially leave the EU, The majority of these products are manufactured in the Prime Minister has no option but to prioritise policies Europe, o„ en Eastern Europe, where production costs at home which will help the UK insulate itself from a have traditionally been lower. Whilst nothing is certain, dramatic Brexit. Whatever the final outcome, we believe it makes sense that these products will become more that British businesses will continue to adapt, invest and expensive and possibly subject to additional customs and expand. It’s important to remain optimistic. tari s. So, who will bear these increased costs of products and THE TFM SUPPLIER’S VIEW people? In simple terms, it depends on the terms of your @ConceptCAFM MARTIN REED, contracts. in FSI (FM Solutions) Limited CEO, INCENTIVE FM GROUP The real impact will be on companies that o er fixed cost contracts that operate over a number of years. Within the service industry, there has, quite rightly, Generally, these types of agreements contain strict been a lot of discussion about the potential skills and clauses about what, if any, increases in costs will be people crisis that might be a result of any Brexit deal. covered. A raise in UK VAT, for example, would be covered, In particular, there is much speculation on the impact it but I doubt there are many Brexit clauses. Of course, there Let us help change your world. will have on finding recruits for the lower paid, non- are some clients who will feel morally obliged to at least skilled roles. There is no doubt that in recent years the contribute towards this, but equally, there will be others T: +44 (0)1708 251900 industry has struggled to recruit homegrown workers that won’t. With margins in some sectors on low single E: [email protected] and has come to rely heavily on European workers. The figures, this could be, at best, damaging. www.fsifm.com uncertainty does not help and neither does the fact that Of course, it might be possible to argue that Brexit whatever the outcome of negotiations, there will likely triggered a change in legislation that could not reasonably

MARCH 2019 21 ADVICE & OPINION

FM CLINIC

have been predicted. Companies that are a ected will probably need procurement rules are generally seen as being long-winded, to look at ways to recoup this money, however. For new contracts and complicated and litigious. In addition, they require a level of expertise those being negotiated now, it is vital that companies seek to include that is becoming less prevalent in many sectors such as local authority, clauses that o er them protection from the uncertainty of Brexit and housing and education. The Public Contract Regulations 2015 did protect themselves from open-ended cost increases. simplify the procurement process and helped boost the success rate of In conclusion, the FM industry is o„ en a key target for cost reduction SME businesses but, longer term, there could be much greater freedom during times of economic uncertainty. I think we need to brace over procurement rules to ensure that contracts are awarded with a ourselves for more contracts being re-negotiated and downwards much greater weighting on previous performance and best value, rather pressure on pricing. This can be seen as an opportunity, although my than just a competitive process of lowest cost. experience is that during these times projects and investment are put on hold. Whatever the outcome of Brexit, I think we are in for some THE CLEANING FIRM’S VIEW challenging times. TIM DEEKER-HARRIS, BUSINESS DEVELOPMENT AT PRIME CLEAN THE BENCHMARKING EXPERT’S VIEW MIKE BOXALL, MD, SITEMARK With Brexit around the corner (although the actual distance to Leave or remain, very few would that corner seems to be forever argue that the negotiations have debated) I real have concerns over panned out well. As a result of this the service industry as a whole mishandling, we have been le„ and where it will leave the largest in a state of paralysis, with a deal proportion of our workforce. unlikely to pass through parliament Wherever we go, the service on one side and the undoubtedly sector is made up from hard- damaging prospect of a clean working foreign labour who work break with the EU on the other. the hours that so many Brits It’s sobering to think that we are simply won’t do. Many of these Harris now just over a month away from workers have le„ their families Tim Deeker- the deadline with little progress or back home to come over to the UK breakthrough in sight. Despite this, Mike Boxall for a “better chance of employment”. This workforce is the backbone to the FM market, like many others, our businesses and what message are we delivering through voting to has responded bullishly. Perhaps this gives us some indication of how exit Europe? The stats show that Brexit was predominantly supported the sector will perform once a formal exit is made, or instead shows by people who are nearing retirement, or already retired, and whom that no one can really know the true extent of Brexit’s impact until its may not have to worry about the longer-term impact this decision is actually happened. Either way, uncertainty is seldom good for business likely to have on our country. and most now would welcome some clarity. From my own perspective I have concerns for our industry. Not to As a benchmarking business the direct implications of Brexit are less begin with, as I am sure the scaremongering of a hard Brexit simply will pronounced when compared to, say, a service provider who will be not come to fruition... thank goodness. However, I worry for the medium in the firing line when a reduction in costs is required. That said, the to long term and what will become of the majority of our workforce. Will past two years has given us solid insight into our clients’ most pressing foreign nationals still want to reside in a country that voted for greater Brexit-related concerns. With good reason, labour most o„ en sits at border controls? Will we still be an attractive option for low skilled the top of the list, both in terms of cost and access. For those that workers? I am sure the industries that attract top talent and pay high employ large numbers of migrant works – which is virtually every FM wages, for example banks and insurance companies, will not su er from organisation irrespective of whether it o ers hard or so„ services – a a loss of skilled foreign workers but I do fear for the low skilled worker restriction on the movement of free labour will inevitably result in who make up our country's service industry. This is much broader than wage inflation and other rising costs. For a sector that already sees a just cleaning; who is going serve food in restaurants? Drive our buses? large portion of its overheads spent on labour, this knock-on e ect will Stock the supermarket shelves? The list is almost endless! be really troublesome. While this is already widely known among the Direct labour costs are extremely likely to rise if the pool of workers industry, it’s worth restating as even with a points-based immigration was to lessen. Furthermore, the cost to buy materials and equipment is system costs will continue to rise. This of course leaves aside the issue also likely to rise due to increased wage costs within other sectors. This of a weaker pound and the possibility of tari s on imported equipment can only lead to one of two things, reduced profits or price increases. and consumables. Ultimately, Brexit is going to cost everyone more Now we all know that approaching a client mid-contract and asking money in the short term, be it directly or indirectly. for above inflationary increases can leave people in di icult situations. Perhaps a less discussed topic for the industry is the issue of Not all clients will be able to support this outright and may need hours legislation for public procurement which is currently estimated to to be cut in order to allow for the increased rates of pay. This in turn represent almost 20 per cent of UK GDP. As it stands, everything must has a negative impact on the quality of work and in essence the client be advertised in the O icial Journal of the European Union in order satisfaction. Pull all this into the equation and you may find the length to give every member state organisation an equal opportunity to bid. of cleaning services contracts shortening due to the challenge of Although UK procurement legislation arises from EU Directives, it has balancing service levels with increased wage costs. been implemented into UK law through UK Regulations, so any change is going to be long term. Public sector clients will continue using the Do you have a question that you’d like current process, albeit having to register contract award and notices in a answered by the FMJ Clinic? UK journal instead of OJEU in the event of ‘no deal’. Email: [email protected] While intended to be transparent and non-discriminatory, EU

22 MARCH 2019 FMJ.CO.UK WELLBEING SPONSORED FEATURE

ZIP WATER UK

The two new plans are: HydroCare and HydroCare Plus. HydroCare includes regular, pre-scheduled services and inspections, taste filter changes, system sanitisation, and unlimited call outs – parts and labour are also included in the monthly fee. HydroCare Plus includes all of the above with the additional benefit of tailored limescale management, important for systems in hard water areas or REFRESHED those who simply want to prevent potentially i ater s refreshed aftercare service ydroare off ers damaging limescale build up. With over 60 percent of the UK being aƒ ected by hard new eile maintenance lans for comlete eace of mind water, this option is vital in ensuring a product’s longevity. The agile options ensure customers have the right service plan for their requirements, whatever the water condition or volume of usage. Russell Owens, Zip Water UK’s marketing director, comments, “Over the past 12 months we have invested heavily in the a ercare provision we oƒ er, adding around 20 engineers to our UK-wide team and simplifying our HydroCare oƒ ering. Without a doubt the refreshed HydroCare plans oƒ er the best support to facilities managers in the market. The inclusive plans combined with the scale and expertise of our engineer fleet means facilities managers won’t have to worry about any aspect of maintaining our products.” HydroCare plans are available in one to five year-long agreements, making the maintenance of Zip systems convenient, eƒ icient and cost eƒ ective. With Zip’s directly- employed team of over 90 dedicated field service operatives – at least one in every county across the UK – call-outs are quick and easy to ith time being a precious commodity The new plans, which include just two Above_ organise, providing customers with the for facilities managers, the last straightforward options, tailored to a The Zip HydroTap All-in- best possible service without any fuss. Plus, W One Celsius Arc oƒ ers 5 thing they need are products and systems business’s specific needs, are just part of water options from just with the introduction of electric vehicles needing time-draining maintenance. the company’s renewed commitment to one tap. to the fleet, Zip is continuing to build on its Manufacturer of the world’s most a ercare. With a growing team of over 90 environmental credentials. advanced range of drinking water systems, engineers and even more benefits now part With 70 years of innovation and expertise Zip Water UK, has refreshed its HydroCare of its plans, Zip wants to make it clear to FMs behind Zip, it is the trusted name in drinking service plans to make Zip ownership as just how important – but also how simple – water systems, and can provide customers simple and hassle-free for FMs. a ercare is. with a service that is so much more than just a product. HydroCare – zero hassle, continuously pure tasting water, year a er year.

Visit specify.zipwater.co.uk/hydrocare

L e  _ Zip Water UK have an impressive fleet of over 90 fully trained, directly- employed engineers across the UK and Ireland – at least one based in every county.

MARCH 2019 23 CASE STUDY BUILDING MANAGEMENT SYSTEMS

PROTECTING THE PAST The unique challenges of historic buildings make the new generation of building management systems ideally suited for retro t roects says avin olvey of riva uilding management systems (BMS) are helping to Bmaintain historic buildings with the same control-based technologies found in many modern structures. As well as boosting energy e iciency and improving visitor comfort, more precisely controlled temperature and humidity can help to preserve important artefacts and precious building assets. However, special buildings come with special challenges: technology choices need to be non-obtrusive to the fabric of the building in order to meet preservation orders and listed status requirements. At popular tourist sites, upgrade works o en need to be planned carefully to avoid disruption to visitors. This is why some of the UK’s best loved heritage sites are using next-generation solutions to address these challenges. The National Centre for Writing, which has just completed a £2 million extension and refurbishment project at its headquarters in Norwich, called upon the capabilities of the latest BMS as a vital part of the upgrade. Since 2015, the centre has been based at Dragon Hall, a Grade I listed, 15th century medieval trading hall of significant historical interest. In such a building, factors like humidity can have an extremely detrimental and compromising eƒ ect on the internal structure. With this fact in mind, and the knowledge that the building’s existing BMS was reaching the end of its life and becoming unreliable, the decision was taken to invest in new technology. Although Dragon Hall – the Great Hall of which was built in 1430 – is a fitting home for such a prestigious organisation as the National Centre for Writing, there is a constant need to ensure that the building is both fit for purpose and properly preserved for the future. With this in mind, permission was sought to upgrade the property. As a literature development agency, the centre has a long track record of success, even leading the bid for Norwich to be granted the UNESCO City of Literature title in 2012 – the first such accolade in England. Recognising the need for the organisation to continue its good work, £789,434 from National Lottery sources was granted by the Arts Council England to support the upgrade project’s capital costs. The aim was to integrate new educational and community spaces, enhanced oƒ ice space and technical facilities,

24 MARCH 2019 FMJ.CO.UK BUILDING MANAGEMENT SYSTEMS CASE STUDY

a refurbished public performance arena famed ‘Norwich 12’ iconic buildings. Dragon seating up to 120 people, and residential Hall, renowned for its spectacular timber space for visiting writers. crown-post roof and intricately carved As part of such a major innovation, the dragon, is symbolic of Norwich as a city of opportunity arose to optimise the climate historic national importance. control for both occupant comfort and building preservation. The existing building was served by an ageing BMS prone to BUILDING CONSERVATION reliability issues. To address the situation, Millard explains that energy saving it was decided to install state-of-the-art wasn’t the primary driver for the project. Priva Blue ID technology to monitor and “Conservation of the Grade I listed control the internal climate, helping the building was the main concern. Dragon organisation to ensure that the building’s Hall incorporates a lot of old timber and fabric, which includes ancient timber it is therefore vital to ensure the climatic beams, is preserved in an optimum way. conditions are right – for example, keeping Norwich-based Electrical and Mechanical an eye on the humidity to ensure the beams Controls (EMC), a long-standing Priva don’t degrade.” The existing BMS, as well as partner, was appointed to the project. being unreliable, suƒ ered from both poor “We were involved with installing a usability and operability, being described as heating system in a previous glass extension “fiddly and not user friendly”. Upgrading the at Dragon Hall back in 2005,” says Dan system in terms of better control and easier Millard, Technical Operations Manager at maintenance was a priority. EMC. “The extension incorporated oƒ ice At all stages of the project, EMC needed space and a new plant room, and this to be mindful of disruption to the building’s successful experience helped us secure the day-to-day operations. As well as hosting new contract.” the National Centre for Writing, an This time around, however, the list of organisation called the Dragon Hall Heritage demands was much longer as it involved the Volunteers provides tour guides for the renovation of a structure that is one of the building, which is also home to a museum. Couple this task with the need to avoid compromising the building’s structural fabric, and the size of the challenge is plain. The historical significance of Dragon Hall cannot be overstated. Although the Great Hall on the first floor was built in the 15th century, some parts of the site are much older. In fact, archaeological research shows evidence of a Saxon building beneath the hall dating from around the year 1000. “From a planning point of view, care was needed with regard to what we mounted on the walls,” says Millard. “With this in mind, the sensors used had to be visually in keeping with the rest of the Grade I listed building.” The upgraded and extended Dragon Hall was opened in June 2018, and the end user reports complete satisfaction with the new BMS. Moving forward, more benefits are anticipated.

MARCH 2019 25 CASE STUDY BUILDING MANAGEMENT SYSTEMS

A number of the UK’s best loved heritage Visitor comfort: Historic buildings, built-in safety features of the BMS ensure sites have also undergone a retrofit BMS particularly churches and chapels, are the system’s reliability and continuity, upgrade. notoriously chilly. The vaulted ceilings both now and in the future. and thick stone walls that give them Preservation: The right temperature their character also make them hard to Maintenance: Improved visibility and and humidity levels can play a crucial heat, leaving them feeling draughty and control of HVAC systems can greatly role in protecting ancient building fabric. unwelcoming. At St Paul’s Cathedral reduce the workload of facilities staƒ at At Westminster Abbey, new heating and in London, it used to take a week to historic sites. At St Paul’s Cathedral, an ventilation controls are helping to preserve heat the building from cold. A er a upgrade to the front-end user interface a host of important artefacts, especially major BMS retrofit upgrade and plant has drastically cut down the time spent in the museum, which needs to be kept at room refurbishment, it now takes one changing settings and addressing faults. a constant 20°C, with humidity at 50 per day, and facilities staƒ have complete “It’s possible for me to view the system cent. Existing sensors and cabling were control over temperature requirements. with a web browser on my PC, from reused, which meant that a leap into the In addition, the heating runs 24/7 on either our internal network or remotely,” 21st century did not result in damage to the weather compensation, which means a states Tom Fletcher, clerk of the works. fabric of the building. small outdoor sensor is fitted to adjust “It’s in such an easy format, which makes heating controls according to outside it simple to understand. What’s more, if Energy e iciency: Older buildings can be temperature changes, making the system I need to change anything, I just click a notoriously ineƒ icient, but reducing energy more eƒ icient. button on the screen.” consumption (and therefore spend) means that money can be invested into improving Scalability and flexibility: Selecting BMS precious properties. At St Beuno’s Jesuit technology that can be adapted for future Spirituality Centre in north Wales, the high building upgrades means that heritage ceilings, large corridors and stained-glass site managers can truly future-proof windows presented obvious challenges their estates. One such building to take in terms of heating and general energy this approach is Rosslyn Chapel near consumption. But the recent installation Edinburgh, a 15th century listed structure of a BMS – replacing an ailing PLC- that features in the film The Da Vinci Code. based system – has allowed the staƒ to The chapel’s BMS was installed as part of dramatically reduce energy consumption, a wider refurbishment project involving and therefore the site’s overall carbon the construction of a new visitor centre footprint. Integral to the project was and a biomass plant that heats the whole the specification of new space and air site. The BMS control panel is modular in temperature sensors, making it possible construction – which means it can easily to achieve better control of the variable be extended at a later date. The high temperature heating circuits. processing speed, extensive memory and

26 MARCH 2019 Hayley, Moneypenny Receptionist. Kleen-Tex A5FMJAdvertMarch2019.indd5 WTHOR IECA OIEASEIGSPECIALIST TEAMS MOBILEANSWERING LIVECHAT SWITCHBOARD STAND OUT FROM THE FROM THE “ company money. my FMteamtimeandour reduces overheads,saving Outsourcing ourswitchboard Moneypenny clientsince2013. make you operate even moreeffectively. Talk toustoday. technology todeliver 24/7brilliantservice.Discover howwewill FMs useMoneypenny becauseweofferthevery bestpeopleand CROWD Our OUTSTANDing matsystems can help slash cleaning budgets can helpslashcleaningbudgets and make your entrance ” www.kleen-tex.co.uk 0333 2021005 moneypenny.com memorable. 19/02/2019 14:03

FOCUS CAFM

report, ‘Solving the UK’s productivity puzzle Ain the digital age’, published by the McKinsey Global Institute last year, argued that the UK’s ‘uneven digitisation’ is one of the reasons for the continuing productivity gap. Within the FM sector it’s been argued that CAFM has a much stronger role to play in helping to boost productivity within businesses. We asked some leading CAFM suppliers whether their so­ ware could be better deployed among users to improve performance CUTTING for client and FM service providers.

PETER BRUMBY CHIEF OPERATING OFFICER, CLOUDFM It is no secret that the UK has a productivity problem. At just 2.4 per cent in the last five years, productivity growth in the UK is far below similarly developed countries. It now takes the average British worker five days to make what a French worker achieves in four. McKinsey and other commentators have suggested that the uneven adoption of digital technology in business is partly to blame. At its heart, the productivity problem is about Just as the UK continues to lag behind in productivity, the EDGEFM sector is hardly at the cutting edge when it comes to embracing the latest tech. What can CAFM do to help?

28 MARCH 2019 FMJ.CO.UK CAFM FOCUS

e iciency. And companies with a new gains in productivity, those processes must: communication and delivery, from an business model enabled by technology can internal team of stakeholders, to achieve be spectacularly e icient. Disruptive start- Create a controlled and uneditable successful deployment and adoption – ups like Monzo, Deliveroo and TransferWise workflow. Data should be accurate and consequently boost workforce or have reached billion-dollar valuations with a from the moment a task is identified contractor productivity. However, all too relative handful of sta . But, in other sectors, through completion, payment and final o„ en CAFM projects do not attain the companies struggle to make a sustainable performance analysis. expected goals of improved productivity, margin – hampered by outdated systems Make data capture seamless, and non- cost reduction and enhanced asset lifecycle and inaccurate data. optional. Capturing the entire workflow performance. This is due to a lack of end FM is one of those industries. There is no within the technology platform removes user buy-in to the new system, subsequent Deliveroo of FM. There are services that the scope for inaccurate or optimistic low rates of adoption and reversion to ‘old connect clients directly with contractors. reporting. ways’ of doing things. But they have not delivered significant gains Ensure that all stakeholders have access There can be many reasons for end user in convenience, e iciency, or e ectiveness. to all relevant information, in real disengagement. CAFM strategies may not Neither have the longer-established CAFM time. Creating genuine transparency be driven consistently and constantly technologies. These conventional systems builds trust and encourages positive from the top down, reaching the engineer allow manual intervention and optional data behaviours. or subcontractor level. There may be entry, which fundamentally compromises For the FM industry to achieve productivity an initial lack of understanding of user the quality of data and prevents e ective gains through technology, leaders must requirements or participation, or a failure management. For example, a system might not think only of how to apply technology. to communicate new processes and the register that a task is complete, simply Instead, the focus must be on improving expected benefits. The departure of an because an engineer attended – when the processes – and how technology can help important stakeholder can also harm fault has merely been ‘made safe’. Flaws like make that happen. the organisational change process and this limit the impact of such technology on system adoption, even if a project has been productivity. delivered as planned. This is not an abstract problem. Unlike, RUDI BRÜMMER CAFM providers can hold the key to say, retail banks, FM providers are not under PROFESSIONAL SERVICES MANAGER, system adoption – and be the enabler direct threat from digital competitors. But URGENT TECHNOLOGY for businesses to realise the increase in poor productivity represents a di erent risk, I’ve spent several years mobilising and productivity that the so„ ware promises to one highlighted by the margin pressures managing CAFM projects for clients. The deliver. accepted as almost unavoidable in the success of each project has always been We recently worked with a customer industry. Using technology to increase defined by clear business requirements in the care industry whose CAFM project productivity is no less urgent in FM than in and processes, the people and the quality was not meeting its objectives due to a other, more easily disrupted sectors. of the data, rather than the so„ ware key stakeholder leaving the business. FM may seem a long way from the world functionality itself. Our professional services team went in of digital start-ups. But the start-ups’ CAFM implementations are to help the business understand and principles of simplicity, transparency significant projects that demand the audit their challenges from di erent user and convenience have influenced even correct approach in terms of vision, perspectives, engaged with multiple traditional organisations. Long-established companies in transport, retail, finance and other sectors have successfully applied these principles. As a result, whole industries (and not just new entrants) are enjoying increased productivity. But these successes have not stemmed from simply applying digital technology. Like the best start-ups, established organisations that use digital technology successfully use it to reshape ine icient models and processes. Conversely, most applications of technology in FM simply formalise or accelerate existing, ine ective processes. And an ine ective process that is managed digitally is still an ine ective process, just a faster one. There is no good reason why FM companies cannot successfully apply the principles of digital start-ups, in the same way as established banks, insurance companies and retailers. Current technology is more than good enough to enable highly e icient processes in FM – but to deliver significant

MARCH 2019 29 FOCUS CAFM

stakeholders and, as a result, reconfigured their system. Training was also delivered to increase awareness of the new system’s benefits and boost overall adoption. An ongoing partnership between vendor and buyer can help FM leaders drive successful implementations by assisting in the change management approach and lifecycle, developing system proficiency and achieving adoption – long a„ er the so„ ware has been installed. The role of consultancy, training and project management should not be underestimated when specifying a project. Technologies such as asset performance management, IoT or predictive analytics may promise to deliver greater levels of business intelligence, FM e iciency or automation, but their impact on a business will depend on strong adoption rates and achieving the successful cultural change necessary to underpin it.

MARK MAGEE SENIOR BUSINESS DEVELOPMENT MANAGER, FSI While the picture this report At its simplest level, FM paints is stark – the UK has one of the lowest is the facilitation of a working outside a company’s experience, from when an employee walks productivity levels in walls, because we now through the door in the morning to their Europe – there are a lot of environment. It’s a million have remote working departure at night. positive opportunities for and people need to FMs have to understand what services CAFM. If we rethink what diff erent things that eole be supported by their need to be delivered to the workforce CAFM is and its potential, we organisation’s tech in their entirety. Once you understand can use it to provide a working don’t give a second solution. This means the the requirements of employees, you can environment that promotes thought to.” automation of the so„ ware translate it into a tech requirement and, most enthusiasm and employee is very important and must be importantly, the business process needs. It engagement while constantly adapting seamless. FMs also need to be able sounds simple, but there is a tremendous and modifying to changing needs. to monitor performance and quality at amount of integration and automated At its simplest level, FM is the facilitation of the touch of a button, wherever they are. processing going on in the background, which a working environment. It’s a million di erent But, as the report says, while we have is why we increasingly talk about integrated things that people don’t give a second thought this level of digitisation, we’re being held workplace management solutions (IWMS). to. FM also has the power to change the back, and a lot of this is to do with culture. The key to more e icient deployment of working environment in a way that directly We need to look at the broader spectrum FM is responsiveness. Every organisation has impacts on productivity. Workplaces are no of services and the quality being delivered, vastly di erent requirements and no two longer designed with rows of desks with an either in-house or through contractors companies operate in the same way. A good emphasis on saving space. They are designed and suppliers. The productivity puzzle is FM solution can be adapted or configured to be conducive to new ways of working and to the di iculty of optimising the quality of easily to meet the environment within which promote interaction. This is not just traditional service while reducing the cost. It needs a business is operating. FM – making sure there are lights, water and transformational thinking. Traditionally, FMs With the advent of BIM, FM is gaining an security. It’s about FMs using technology to haven’t been in the boardroom and haven’t even bigger role. Traditionally, the design increase happiness and e iciency at work, as been exposed to the wider population and construction process took nine years well as that di icult-to-measure but golden within an organisation, but this is starting and, at the end, manuals and disks would be ticket – productivity. to change – and with it, the potential thrown at the FM and they would be told to What’s positive in this report is how digitised for an increase in productivity, however run the building. With the operational phase we are as a country. This means organisations small, which will have a big impact on the of a building being 25 to 30 years, there is can deploy an FM solution easily, and it’s business’s bottom line. now more emphasis on making sure FMs are driving our customers’ expectations. It has a As a result, more and more FMs are taking engaged at the beginning of the process. major influence on how we develop the user their mandate, their responsibility, beyond The speed of tech development, the interface of our products and the reporting the limits of the physical infrastructure potential to increase productivity and the tools. As a consequence, our technology takes and are looking at innovative ways to impact this has on people’s working lives FM functions and makes them accessible with di erentiate their environment and make it an exciting time in FM. When used products that are easy to use from an intuitive workspaces, contributing to the culture of correctly, IWMS can provide vital information and engagement perspective. It’s the natural the company in the process. They are no to support strategic decisions in an extension of the tech we use every day. longer a service manager but an experience organisation. The benefits are now felt by far FM should also support what’s happening manager. This is about the whole customer more people than just the FM team.

30 MARCH 2019 01732 762338 www.darcymonitoring.co.uk PUTTING SAFETY TO THE TEST OUR APPROACH TO TESTING AND MAINTENANCE GOES BEYOND MERE COMPLIANCE, PROTECTING THOUSANDS OF PEOPLE AND PROPERTIES ACROSS EUROPE.

Firewater Pollution Control Valve

Contain firewater within site drainage system

Can you contain firewater within your site drain network? Can you isolate drains at times of high risk? Can your system be automated? Can you seal your site drain system in seconds?

Instant drain Use to contain Automated or Retain pollutants isolation firewater runo manual operation and spills on site

ptsg.co.uk 01977 668 771

[email protected] @ptsgplc PROFILE ANYJUNK

Using the latest smart technology could radicalise the way the FM industry manages reactive services, Jason Mohr, creator of a slick on-demand waste collection model tells Sara Bean

ne of the biggest headaches in FM overlapping local service providers. Ois managing any kind of reactive Says Mohr: “We provide man and van response, whether it is organising an teams nationwide to remove bulky waste engineer to fix an urgent maintenance from homes and o‚ ices across the UK and breakdown or arranging for the collection take it to commercial recycling facilities. of unscheduled waste. For those in need This includes everything from builders and of the latter, rubbish collection business repairs waste to furniture, appliances and AnyJunk o ers an on-demand fly-tipped rubbish. Clients are mainly from collection service for bulky waste. social housing, real estate, building repairs, So far so FM, but the concept is home improvement, and FM.” intriguing: the firm uses smart The model is slick and straightforward, technology to o er an Uber-style o‚ ering same-day collection in most major network of local waste carriers who cities and next day guaranteed nationwide. together provide a nationwide, on- All the collections, which can be ordered demand service. online 24/7 via a desktop or smartphone, are Jason Mohr, founder and CEO of AnyJunk, sent to the most local teams from a base of believes that the company’s technology approximately 350 operators, all connected and operating model have the potential to a Uber-style platform. This results in to transform the FM industry’s approach on-time collection rates of more than 99 to reactive services. He wants people to per cent, something that Mohr claims was consider how their service capabilities impossible to achieve using a traditional and costs would be transformed if they waste collection model. completely digitalised their processes and “Previously we had about 40 trucks, with created their own Uber-style network of the equivalent of around 100-plus teams

32 MARCH 2019 FMJ.CO.UK ANYJUNK PROFILE

and 10 depots around the country, servicing typically business to business customers. We would spend a lot of time getting the jobs in and trying to match them up to areas via their postcodes. This would help us ensure we could get as many collections done by one van with the least fuel miles. “On a really good day we would maybe do seven or eight jobs, so this might be job, job, job, go to the nearest tip and back to fill up the truck again. In this way you’re trying all the time to sweat the assets e‚ iciently. That’s the issue with reactive bulky waste. You don’t know the exact amount of stu‚ you’re going to manage until you get there, so you don’t know how much waste you’re going to be stuck with – whether the vehicle is half empty or if the rubbish takes up twice the capacity of the van, which means extra trips to the tip.”

REMOTE MANAGEMENT The other issue was man management, for as the firm expanded it became more di‚ icult to manage people remotely. Sta‚ carriers who’ve opted to cover To order a collection [the they are doing by going to the spent much of their time out on the road that area, and if they don’t customer] can estimate how dump with full vans and carrying and were rarely at the depots. Given all take the job within 15 minutes out jobs within the same area. these challenges, Mohr’s solution was to it is gradually o‚ ered out much waste will need This equates to lower mileage recruit an in-house tech team and build an to a wider network. When collection using a volume and reduced labour costs, which Uber-style app that would monitor service someone takes on the job it means prices can be kept lower and location, capture collection and disposal is added to the list of jobs that guide on the website.” and promotes a more sustainable data, and update customers in real time. All appear on their app. solution. As Mohr points out, “Our of the depots were closed and replaced by a In this way, argues Mohr, carriers drivers don’t need as much income to network of hyper-local small waste carriers, can sweat their day and maximise what make the same profit, which is key to the all with established trading records, many of whole thing.” whom were former employees. Monitoring performance again adheres to Carriers, who will typically operate one the Uber model, as operatives press a button 1 yard to four vans, don’t pay anything to join the when on their way to a job, which informs network but do go through a rigorous sign- the customer or site contact that they

up and qualifying process. This includes an are on their way. Again, like Uber, clients

interview, references, DBS checks, health can follow the vehicle on an interactive and safety compliance, insurance and licence map, convenient for a site manager who checks. The app monitors their compliance 2 yards doesn’t have to wait around for their arrival. documentation, and if it’s due to be renewed Managers are also given the registration (boot of estate car) prompts them to take action (if lež unchecked number of the truck or van and can receive

the app will automatically suspend them once an image of the operatives themselves if compliance documents expire). there are security issues. When operators join, says Mohr, “they’re 4 yards To ensure compliance, essential free to do their other day jobs, and we don’t (½ builders skip) documentation, including insurances and

follow the traditional model of giving them licences, are stored digitally. Crews use the a set territory because we have multiple app at collection to enter the size and weight operators in every territory. For example, in of the waste, before and až er photos or London we have over 60 or so, with fewer in 7 yards video, and customer signatures, then again rural areas. When we get a job in from a client (builder’s skip) at disposal to record the recycling facility and

we o‚ er that out to all those waste carriers upload a photo of the tipping receipt. In this who cover that region, so when they join us way, customers are provided with an end-to- we ask them where is their comfort zone for 10 yards end waste audit trail, which is also accessible areas covered and give them a set price list.” via an online customer portal. For the customer, this keeps costs low Says Mohr: “This gives us a good indicator as they’re not paying more for a prompt of the level of service, as the feedback response. To order a collection they can goes into the database; if any rating is low, estimate how much waste will need 14 yards it is brought to the operations manager collection using a volume guide on the to check. The service partner also gets

(2x builder’s skips) website. The request is sent out to all the copied into that email, which means they

MARCH 2019 33 PROFILE ANYJUNK

15 or 20 of them, all really good small businesses who get o‚ ered these jobs and can choose whether or not they want to take them on.” Persuading established FM corporates to take such a radical step won’t be easy, however. “With the current model,” Mohr argues, “you can guarantee that they are going to be massively ine‚ icient because they’ve got these massive legacy systems. But there are people with big jobs in charge of these people who wouldn’t adopt a load of tech to do them out of their own job.” He warns that the facilities sector can’t a‚ ord to put its head in the sand, because rising stars in tech-enabled businesses who have built credibility and capability in the consumer sector will start to look at opportunities within business services. Big corporates could put a toe in the water, he suggests, by setting up baby brands. “These could technically be ground zero pure tech platforms, but the corporates could use their big brand and their client base to experiment and grow alongside it. In this way, they have a separate management team can check on their people. The technology empowered to operate in an agile way, with makes it super easy for them, even creating support from the mother ship to give them and sending them invoices and giving them For the services supplier credence in the marketplace with suppliers.” optional work if they need it.” this means that rather than But, he concludes, it needs to happen soon. having one reactive “It needs someone to say ‘let’s do this’, to deliver FM services in a more sustainable and BENEFITS FOR FM maintenance subcontractor cost-e‚ ective way.” It’s an e‚ ective model which has obviously covering an area, you have had huge success in the consumer sector, but it is not the norm in FM, where the vast 15 or 20 of them...” majority of national reactive maintenance organisations use in-house crews or a traditional, regional subcontractor model. Could the concept be applied to the business to business FM model? Naturally, Mohr believes it could. “Profit margins and e‚ iciencies happen a lot in FM, no matter what the responsive service agreed. For instance, with repairs, you may want a building contractor to come superfast, but to o‚ er this kind of service a maintenance team would have to sit around with extra capacity, which is why that level of service costs so much money due to the unused overheads. It’s how traditional businesses work, but I believe the digital model could work in many subsets of services, not even necessarily reactive, such as cleaning. In fact, it would work anywhere where there’s an organisation with a large field force. “Currently they might have a huge PAYE they are trying to manage, but this model would enable them to get rid of all that and deal with a number of small businesses who have their own clients too, so can choose whether or not to do the work. For the services supplier this means that rather than having one reactive maintenance subcontractor covering an area, you have

34 MARCH 2019 Briggs & Forrester 

The building services maintenance company you need from the group you trust. Briggs & Forrester Building Services Maintenance provide a complete range of technical facilities and maintenance services offering a local service with the resources of a national contractor.

Briggs & Forrester Group are delighted to announce reactive maintenance across regional offices supported the re-branding of Combined Energy Solutions to by a central management hub. The name change is Briggs and Forrester Building Services Maintenance. accompanied by an office move which allows our Since 2002, Combined Energy Solutions has established team to provide a professional, dynamic service and itself as a competitive and dedicated company in the underpins our commitment to delivering ‘Excellence at building services marketplace offering planned and Every Level’.

Unit 2, Maisies Way, South Normanton, Derbyshire, DE55 2DS www.briggsandforrester.co.uk FOCUS STORAGE

TICK THE RIGHT BOXES David nglish of roducts elains how smart o ce storage solutions can imrove roductivity lus a look at the rise of the homey o ce ell-planned o ice storage has an impact on employee wellbeing and areas or quiet corners away from the noise and bustle of the o ice, in a flexible Wproductivity at work. Storage solutions that have been incorporated way that is easily changed. into the design and layout of an o ice from the start can improve the flow of Noisy o ices are a common complaint of employees; noisy workplaces have the workplace, divide the space e ectively and help sta to find what they been shown to a ect productivity by increasing stress and making it hard for need when they need it. people to concentrate. This is a particular issue in open-plan o ices due to the Storage furniture can double up as barriers and partitions dividing large open- large number of people working in close proximity, and the lack of surfaces to plan spaces into smaller zones, giving employees greater flexibility in the way absorb noise reverberations. they work. Storage ‘walls’ can be used to create breakout spaces, casual meeting O ice cabinets are a practical way to break up the space and shield against

36 MARCH 2019 FMJ.CO.UK STORAGE FOCUS

mounted cubbies or shelf units are practical and fun, contributing to the buzz of a creative workplace. THE HOMEY OFFICE One of the key trends in workplace design is the blurring of the work-home divide. FORM FOLLOWS FUNCTION Smart mobile devices are enabling people The needs of the workforce should dictate the to work on the move, whether they are in choice of open or closed storage solutions. Open an airport, on a train, in a co ee shop, or shelving makes it easy to access files and provides sitting at their kitchen table. According to an ideal setting to showcase photographs, products o ice furniture supplier Euroworkspace, or awards. If clients visit the workplace it might be this is motivating designers to give the better not to have paperwork and o ice supplies on workplace a more residential, ‘homey’ display. Storage cabinets make it easy to present a appearance, where mobile workers tidy, uncluttered environment. can feel comfortable. That includes A balance of open and closed storage may be the personal space where they can store their best solution: open storage for company literature belongings. and reference books, but cabinets for stationery Agile working can be alienating. A worker and supplies. Don’t forget to check whether your arrives in the o ice, checks in using a document storage needs to be lockable in order to touch screen floorplan, then chooses comply with data protection laws. where to work. The presence of their It’s a good idea to provide sta with storage own secured smart locker to store their solutions that allow them to keep the files and laptop and other belongings provides a supplies they use most frequently to hand, either sense of familiarity and ownership in an on the desktop or in nearby drawers. Larger items environment where they have no desk of should be stored in cabinets or bookcases that can their own. easily be reached from people’s chairs; this saves A homey o ice design o ers flexible time, avoids unnecessary bending, stretching or space to suit the employee’s needs, li„ ing, and reduces the risk of workplace injury. whether that is a cosy breakout area, a The most important thing is to plan before you social collaboration space or a sheltered, buy. Consider your o ice’s storage needs and how plant-lined quiet zone. Storage furniture you can maximise storage space. Can the furniture can not only play a part in creating such serve multiple purposes? With good planning and zones and shielding them against noise, a little creative thinking, furniture that was once but individual smart lockers enable considered a mundane necessity can play a key employees to move freely around the role in transforming the workplace into an e icient, workplace without having to lug their flexible, visually appealing space that will benefit belongings with them. productivity and increase employee satisfaction.

noise, o ering many of the same benefits as floor screens but with the added bonus of providing storage facilities. Storage solutions can be tailored to the needs of the workplace – back-to-back cabinets will maximise storage space, but where floorspace is an issue fitting acoustic panels to the exposed back of a cabinet will do the same job. Storage has an important role to play in workplace aesthetics. Storage solutions by virtue of their size tend to be a dominant feature in the o ice. One approach is to choose colours and styles that will blend into the background. However, you could turn your storage furniture into a design statement, selecting colours, finishes and designs that add visual interest or complement the o ice aesthetic. A homely o ice (see box) might use warm woods and natural hues to create a sense of comfort and welcome, while modern, brightly painted wall-

MARCH 2019 37 FOCUS STORAGE

productivity and creates an enjoyable atmosphere in which to work (‘What workers want’ report by Raconteur). It’s clear that employees value the working space they inhabit, and that it has a significant impact on their e iciency, daily enjoyment and motivation. However, not all sta are happy with the transition to agile workspaces. While their tools aren’t

innovative concepts to meet changing work trends. Sean Starkey, Managing Director of Durable UK, comments: “In the last 12 months we have seen a real spike in the demand for FLEXIBLE FRIENDS flexible storage that will help aid agile am ylands of Durale elains how eile storage solutions are heling working. We introduced our range emloyees to adust to the new era of agile working of Varicolor Smart O ice solutions back in 2014 to help prepare us for this change in the landscape of ut with the old and in with likely to find letter trays, pen workspaces.” Othe new – this expression is cups and note blocks on the A wide range of ultra-flexible becoming more and more relevant desk, and a large cumbersome solutions is now available to when talking about the furniture drawer unit tucked underneath. the modern o ice worker. and accessories that sculpt our Along the walls you’ll see large Lightweight desktop drawer o ice spaces. Over the past 20 years filing and storage units which sets, for example, are set to we have seen computer, mobile and don’t fit into modern workplace replace the need for big, clunky internet technology develop rapidly, design. metal drawers. These solutions which has enabled sta to work For as long as the concept may be more functional than flexibly around any workspace. of paperless o ices remains traditional floorstanding units Collaboration spaces are now a pipedream, there remains with colour-coded drawers designed into o ices alongside areas a need for somewhere to store changing at the same pace as the to aid organisation and lockable that stimulate employees to be more paperwork. With growing concerns rest of the environment, the need for drawer options allowing confidential active when working. The working about security and new legislation them will continue to hold back the documents to be safely stowed away. spaces themselves are created with around data protection, secure transition from old to new. Small, stylish job cases enable flexibility in mind. In short, the ability storage for confidential documents is So how can businesses keep their employees to take familiar to pick up your laptop or tablet and more important than ever. sta happy? accessories such as pens, notes and move to another desk or workstation Similarly, workers still need practical New solutions are being developed charging cables from workspace to in a matter of seconds exemplifies the tools to do their jobs. Simple items to bridge the gap between the workspace. The employees retain modern o ice. such as pens, paper, charging cables traditional and modern workplace, ownership of their working tools, So, the need for big clunky desks and USB devices need to be stored enabling businesses to fully and the cases protect their items in and partition walls is slowly becoming somewhere – and not all of these embrace new working trends while transit. a thing of the past as businesses move items can be shared. In a recent study maintaining productivity and sta These new flexible solutions are towards more flexible open-plan by Raconteur, only 56 per cent of morale. Manufacturers recognise helping businesses to transform a workspaces. But is every part of the workers stated that they were satisfied the need for flexible furniture and workspace into a vibrant modern o ice environment adapting to this with the level of personal storage equipment to help workforces o ice, and encourage agile working change in working practices? available to them in their workspace. embrace agile working. Luctra, for and collaboration to flourish. Traditionally, the average o ice So, although businesses are moving example, produces desktop lamps worker would spend over 245 days towards agile workspaces, are they which sta can control using an app. of the year at their desk, and their really furnishing their employees with Regardless of where they choose to workstation was therefore furnished everything they need to do their jobs? sit in the o ice, they can take their with everything they needed to do lighting preferences with them. their job. WORKPLACES AND STAFF MORALE Manufacturers of workplace In a traditional single-use We know that our working products are proactively desk space, you are environments have a huge e ect analysing the gap on us. We’re aware that sitting at a between the tools desk all day has a negative impact workers have and on a person’s health and wellbeing. the tools they need. But did you know that 85 per cent Super-flexible solutions of workers feel that the design are being developed and layout of their workplace is by workplace product important to them, or that 57 per manufacturers such cent believe that a well-designed and as Durable – a German modern o ice helps improve their company that specialises in

38 MARCH 2019 Working Smart and Well

Facilities Show is the meeting place for the FM healthcare community and the perfect place to network with like-minded peers.

In Association with: Show Partner: Official Magazine Organised by: Partner: REGISTER TODAY AT FACILITIESSHOW.COM/FMJ FOCUS CLEANING

CLEANING UP OUR ACT Aaron Sagar, Account Manager at Anabas, makes the case for rewarding cleaning staff fairly for their eff orts he ene ts to emloyers include imroved morale leading to ful lled and hay FM providers, we expect our choose to pay but are not obliged to. staff who are more likely to AS clients to pay a fair contract So while the new living wage rates have price, which o en includes multiple provided a boost for thousands of workers go the etra mile services, overheads and a management throughout the UK, is it enough? Not only fee in return for providing a clean, safe is paying the London living wage fair, it service or time environment for building users. When is also about being ethical, and adopting management), cleaning forms part of that core service it comes with multiple benefits for and vocational or life delivery, our focus is on making sure businesses. It can boost morale and output skills (managing finances, we deliver for our clients – but are we and improve motivation and retention communicating to di‚ erent audiences). doing right by the sta who actually do rates. But is this really just the first step It’s the added-value training such as the work? towards creating a happy workforce who life skills that can help our sta‚ in their Many cleaning sta‚ within our industry feel valued for the work they deliver? day-to-day lives, and let them know that, work multiple jobs across di‚ erent sites, Is it really logical and ethical to expect as employers, we are invested in their ož en having to travel distances between hard-working cleaning sta‚ to turn up wellness. This requires a centralised each shiž . It is not unknown to have an during unsociable hours for a less than commitment and overhead allocation, but operative begin their day at around 4am acceptable rate of pay and no opportunity given that some sta‚ spend more time at in order to make their 6am shiž to clean to progress or develop their skill sets? If we work than with their loved ones, isn’t it a before the typical working day begins, value our working space, and believe it has good and right investment to make? then move on to another day job, followed a bearing on the success of our businesses, The benefits to employers include: by evening work, ož en stretching the then we need to value the teams that help improved morale, leading to fulfilled and boundaries of working time. to create this type of working environment happy sta‚ who are more likely to go This is what some sta‚ go through each for building users. Likewise, the increased the extra mile; sta‚ retention, because a working day in order to provide a quality cost of living for lower-wage earners is a happy workforce who enjoy their work service for our clients and their building drain; in some cases, the travel fares alone and feel valued are more likely to stay; users, as well as allowing us to charge a can account for more than 35 per cent of and increased productivity, as sta‚ trained competitive contract price. And it’s why the value of a two-hour shiž . So employers in new methods of cleaning with new employers of cleaning sta‚ should not take need to be fair and rational. products, led by data-driven analytics, can their loyalty, hard work, daily stress and Fair pay is, however, just the tip of the lead to leaner ways of working. Consistent skills for granted. iceberg – there are other factors at play. service delivery will also lead to positive In 2001, až er recognising that the Having access to continuous training, for feedback from clients. government minimum wage was not example, is a key motivator. Training can Conversely, ignoring the true value enough to live on, the Living Wage instil feelings of self-worth and pride, and of what cleaning sta‚ can deliver can Foundation started to recommend a helping to secure loyalty. negatively impact an operation, with minimum London wage as a ‘guide’ for higher recruitments costs leading to higher fairness. This was calculated as an hourly IMPORTANCE OF TRAINING training costs, and loss of goodwill from wage to reflect the cost of living in London. It is essential to train sta‚ , no matter what client and sta‚ . Fast forward to 2019, and according their skill level is. The FM industry does Cleaning can be a repetitive, stressful to the London Living Wage Foundation, not stand still, and there are new methods and draining job, and employers need to this voluntary living wage is now paid by and behaviours around new products find the will and commitment to pay what over 4,700 UK businesses, and takes into and methodology that need to be taught is right to make people feel valued and account real living costs to provide a fair all the time. Within cleaning specifically, give them a sense of worth. Following this wage for all. However, the real living wage, it is important to strike the right balance up with a genuine training programme which is currently at £10.55 per hour in between functional and skill-based that takes account of people’s needs and London (updated each autumn), is still training, such as how to use a certain aspirations will demonstrate that as an a voluntary rate which employers can machine, behavioural training (customer industry, we are invested in all our people.

40 MARCH 2019 FMJ.CO.UK CLEANING FOCUS

Iain Fraser-Jones, MD of Greenzest Sustainable Cleaning Services, explains the benefi ts to KEEP IT FMs of a wider interpretation of sustainability

ustainability in cleaning has come Operating without a physical o‚ ice said: “During the term of their existing of our teams as well as streamlining Sa long way since the mid-2000s is, we believe, unique in the industry contract they should communicate back-o‚ ice systems to reduce overhead. when it was really just another word for a company of our size. It’s made constantly what they are doing and Increased productivity reduces costs for ‘environmental’. Yet while there’s possible by a combination of cloud- show the value they are providing. It’s and helps secure longer customer no denying the industry has adapted based technology, secure data storage too late at the re-tender to tell everyone relationships, creating a secure future well to the environmental brief for company documentation, and the what you have been up to for the last for our sta‚ and company. with increasing use of water, steam, use of third party apps and systems to two or three years.” But at the end of the day, microfibre and energy-e icient manage key processes such as training, It therefore makes sense for does holistic sustainability deliver real machines, a new sustainability quality auditing and right to work cleaning contractors to support their benefits to FMs? challenge is now emerging. vetting. Management meetings are held FM customers in a professional and We believe all FMs would agree that When the details of Carillion’s demise at customers’ premises – which has the collaborative way, partly because it’s only fair for contract cleaning sta‚ were picked over, sustainability advantage of allowing our managers to they are essentially colleagues in to earn a sustainable wage, and for the reappeared in a di‚ erent context. see at first hand the cleaning operation the management of their building, contractor to earn su‚ icient margin The word ‘unsustainable’ was used to at di‚ erent sites. and partly because the contractor to sustain its future. All the more so describe the type of contract no one should be able to demonstrate how when in return the contractor o‚ ers the wants to be involved in – a low margin PEOPLE the management of the building has transparency of open-book reporting a‚ air, with little transparency and, all In our industry, we cannot rely on improved during its time as incumbent. and high standards of cleaning too ož en, unwanted consequences high pay rates to retain frontline sta‚ , As an example of how Greenzest delivered by a motivated team. for customers, contractors and sta‚ in although wherever possible we pay builds partnerships, we design cleaning The Living Wage Foundation wage is the chain. Living Wage Foundation rates, not programmes to support our customers’ gaining traction, with well-documented With its low wages and price minimum wage. This means we need own sustainability strategies, such as benefits in terms of reduced sta‚ competitiveness, the cleaning industry other ways to motivate and engage energy-saving flow cleaning rather turnover and associated savings in is only too familiar with this scenario. our people. UhUb is our smartphone- than zonal. We also align our work with training, administration and vetting But why does it have to be that way? accessible, City and Guilds approved customer objectives to help reduce costs. At the same time, we believe Surely the time has come to look for a sta‚ training and engagement app. It customer costs and adopt a ‘whole FMs adapting to the di‚ erent demands new sustainable model of cleaning that works for our business in three ways. lifecycle’ approach to our contracts. placed on their buildings by new ways considers the environment, people, First, it means our entire workforce can of working will increasingly warm to customers and financial viability in receive training in a range of cleaning PRODUCTIVITY the idea that partnership with an agile, equal measure? skills. Second, it means everyone can The modern o‚ ice is designed around collaborative and more motivated Greenzest has developed a framework access important documents about hotdesking, breakout areas and pristine contractor will lead to a longer-term, to help us build a holistic model of right to work, HMRC and health and hygiene facilities. This challenges mutually beneficial relationship. sustainability. We call it our ‘four pillars safety, as well as company policies. preconceptions of cleaning as a rigid of sustainability’: planet, people, Third, it provides an active medium service, instead requiring a flexible partnerships and productivity. through which the company can approach that meets the demands of ESSENTIAL SERVICES communicate with sta‚ individually the new workplace. There are certain components all PLANET or en masse. This has brought the Every cleaning system should be cleaning contractors should be We minimise our carbon footprint company together in a way that is based on the customer’s requirements, able to o er as part of a contract: through two key elements: use of hybrid di‚ icult in cleaning, where 95 per but the default position should be flow Vetting and entry controls vehicles and resistance to opening cent of sta‚ work remotely, mostly cleaning with a team of day cleaners Training in building-specific tasks a physical head o‚ ice, with all its out of normal o‚ ice hours and quite operating in overlapping shiž s for the Use of smartphones to associated environmental impacts. We ož en alone. It means sta‚ enjoy their duration of the working day. As well as communicate with the FM team also use low-impact cleaning methods work more and feel a greater sense of saving energy, this combination keeps Well-researched proposals for such as water, steam and microfibre belonging. the building in a safe and hygienic maintaining di icult floor types wherever possible, reducing our use condition from the arrival of the earliest Disaster recovery planning of packaging and harmful cleaning PARTNERSHIPS employees until the last person leaves, Co-operation with other contractors chemicals. Asked what is the most important or an evening event finishes. Open-book contract reviews thing an incumbent contractor can do We also keep abreast of new KPIs and a formal log book of contract improvements. to improve their chances of winning equipment and cleaning methods a contract at re-tender, an FM once to improve the cleaning productivity

MARCH 2019 41 FOCUS HEALTH & SAFETY

breed. Hemp joints are notorious for capturing and storing bacteria and as a remedial action, these should be replaced with a safer alternative to hemp that does not encourage the REDUCE THE RISK growth of bacteria. With Legionnaires’ disease outbreaks and the discovery of Legionella Flexible hoses are commonly lined with a material called EPDM (ethylene bacteria in water systems being such a serious issue, Jamie Tranter, propylene diene monomer). This material can encourage the growth Clearwater Technology, shares some useful advice on controlling the risk of Legionella bacteria. While hoses (ACoP) including L8 which outlines the constructed with EPDM are banned recommended requirements for the in healthcare environments, they control of Legionella bacteria in water can o en be found in water systems systems and HSG 274 which outlines in other sectors. As remedial action, what businesses must do to comply these can be replaced by non-EPDM with L8. hoses or solid copper fittings. For buildings and facilities used Major assets must also be inspected. in healthcare, the codes of practice From cold storage tanks to calorifiers are noticeable tougher and this (hot water heaters) and cooling towers, for good reason. Hospital patients major assets must be inspected for including elderly, new-born and scale, corrosion and sediment which immunosuppressed patients are are all warning signs that Legionella among the most susceptible to bacteria may be present in the system. Legionella infection and must Remedial action to remove risk can therefore be given greater protection. include the cleaning and disinfection Healthcare organisations are therefore of these major assets. required to adhere to the Department A Legionella risk assessment must of Health and Social Care’s HTM 04-01 also include a schematic drawing ccording to the British Lung a hospital patient who contracted guidance on the management of water of the building’s water systems and AFoundation, Legionnaires’ Legionnaires’ disease while in care. supply systems. temperature profile of both the assets Disease is a serious pneumonia However, every sector is open to the While these codes of practice clearly and outlets caused by the legionella bacteria. risk of Legionella bacteria breeding outline what is required in terms of People become infected when in its hot and cold water systems and Legionella assessment and treatment, A FOOL PROOF PROGRAMME they inhale water droplets from a those responsible for every building or building or facility managers that Legionella risk assessments must be contaminated water source such facility have an obligation to protect require additional guidance or carried out by a competent individual as cooling towers, air conditioning staƒ and visitors from the risk. simply lack the time and resource who is confident that they have a full systems and spa pools. Early It’s less commonly known that to implement the recommended understanding of the relevant codes of symptoms include muscle aches, Legionella contamination can be measures should seek out a risk practice. While your building or facility tiredness, headaches, a dry cough devasting to those beyond the walls assessment consultant that has the management might make every eƒ ort and fever. Sometimes people may of your building or facility. When relevant expertise to ensure they are to ensure full safety and compliance, also have diarrhoea and develop contaminated water droplets enter the taking the right preventative measures assigning the responsibility to an confusion. The symptoms of air through an aerosol such as the type and operating to full compliance. under-qualified individual can result in pneumonia are a cough, shortness commonly seen on cooling towers, the non-compliance and an un-safe water of breath and chest pain. It’s no risk can be carried further than you ASSESSMENT & ACTION system. wonder then that the authorities might imagine. The first step in controlling the risk is In many cases, building and FMs will take reports of legionella outbreaks One case in the late 90s resulted in assessing your water system. HSG 274 outsource the responsibility of risk very seriously. the death of a driver who contracted identifies three areas that should be assessment and remedial action to an For example, in December 2018, the disease by inhaling airborne subjected to risk assessment and these experienced water treatment provider. Tendring District Council was fined Legionella-contaminated water are; cooling towers, hot and cold water When searching for an experienced a er a member of public contracted droplets while driving approximately systems and any other system that provider it’s important to ensure Legionnaires’ Disease having been a mile away from the site where the poses a risk – namely any system that you’re being oƒ ered more than a a regular user of its leisure centre contamination had occurred. produces airborne water droplets. one-size-fits-all solution and that the facilities. Colchester Magistrates’ The risk is very real and those in A comprehensive assessment should provider can instead tailor a bespoke Court heard how the member of charge of buildings and facilities include the inspection of obsolete risk assessment and risk management public frequently used the showers at must take the necessary precautions pipework (known as ‘dead legs’ or solution to your specific business. Walton Lifestyles when, in November to control this risk. However, it’s not ‘dead-ends’) such as piping to unused Each building or facility will have 2016, he fell seriously ill and was exactly easy to detect the symptoms of taps where water can stagnate and its own site-specific risks and it’s taken to hospital where he remained a poorly managed water system that encourage the growth of Legionella essential that your water treatment for 18 days. He was diagnosed encourages Legionella growth. bacteria. Remedial action should then provider recognises these risks and with Legionnaires’ disease, sepsis, take place to remove any dead legs builds a programme around them. By pneumonia and chronic kidney CODES OF PRACTICE from the water system, eliminating the utilising the expertise of qualified and failure. Water samples taken from There are defined codes of practice to opportunity for water to stagnate and experienced risk assessment experts, the men’s shower tested positive help understand how to measure and create a risk. buildings and facilities across the UK for the Legionella bacteria. Another control the Legionella risk. The HSE Hemp joints are another common can take control over the growing risk case regrettably led to the death of has issued Approved Codes of Practice area where Legionella bacteria can of Legionella in their water systems.

42 MARCH 2019 FMJ.CO.UK MONTH IN FM

SFS’s NEW SOTER II FALL PROTECTION SYSTEM SAVES LIVES, ROOFTOPS AND MONEY

Fall protection equipment specialist SFS has then decreases the chance of having to repair or profiles of lighter weight and insulation of greater redeveloped its class-leading fall arrest and re-install the roof skin.” thickness, the Soter II Horizontal Lifeline system work restraint solution with the new Soter The guided fall protection system allows for has been designed to complement these advances II. The system allows users to safely work at up to 4 users to move freely whilst connected to without compromising structural integrity or user height without restrictions to their movement, the line, without the need to disconnect from the safety,” said Gooder. and significantly reduces damage to the roof in system and compromise their safety in any way. “Using fully stainless-steel components ensures the event of a fall. Soter II is designed around a CE-marked Slyder longevity and protection from corrosion. All Fitted to the outer roof skin, Soter II uses device that can pass freely over all brackets & seals are made from EPDM or NBR which ensures innovative shock-absorbing technology to corner attachments. Additionally, users can gain chemical and corrosion resistance, and lifetime spread and dissipate the shock load of a multi- or access and egress anywhere along the system and waterproofing. We can also o er extended single-user fall. Key to this technology is a unique avoid the need for expensive entry/exit terminals. warranty to provide total peace of mind to patented energy absorbing coil, which deploys To help with whole life costs, the Soter II is also specifiers, installers and users.” and limits the forces developed during free-fall. manufactured as two separate parts, a modular For installers, Soter II’s installation time can be “Many fall arrest systems on the market are post and multi-use baseplate. If the post is brought down even further by using SFS’s sleeve designed to protect users as the priority, but there deployed accidentally, only the post needs to be fastener fixings, as opposed to using traditional is lesser consideration for the roof and the damage replaced if the base plate remains intact. The base toggle fixings. A fully thermally broken fastening that can be done if there’s a fall,” said James plate is designed to cover most, if not all standard system, installers can quickly and e iciently Gooder, Business Manager at SFS Fall Protection. applications and has been tested with trapezoidal, secure the base plate to the roof. “What we have developed is a system which composite, standing-seam and bituminous & not only protects the user but is also able to single ply roof systems. For more about SFS and Soter II, please visit reduce the impact of damage to the roof. This “As major roofing manufacturers develop www.sfsintec.co.uk

www.sfsintec.co.uk

MARCH 2019 43 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

ADVECO APPOINTS AMTICO CHOSEN NATIONAL ACCOUNTS FOR TENPIN’S MANAGER REFURBISHMENT

Focus on delivering bespoke, sustainable OF ITS HOUNSLOW hot water, heating and power systems LEISURE COMPLEX Commercial hot water and heating specialist, Adveco, announces the When Tenpin decided to reconfigure appointment of Steve Gri­ iths to the role of the layout of its leisure complex in National Accounts Manager. Hounslow and embark on a complete “Adveco already has considerable success refurbishment, it was in need of supporting national franchises in the hotel practical flooring that could cope with a high level of footfall, and Amtico and catering sector with our bespoke proved to be the perfect choice. heating, hot water and power systems. I look The Amtico Signature collection was used in the approach to the bowling forward to further building on those partnerships as well as exploring exciting lanes to direct the player to the game, while also making the bowlers’ lanes new opportunities within leisure as well as the health and education sectors,” distinct from one another. The design agency, Dover Design, achieved this by said Steve. devising their own bespoke laying pattern, utilising Amtico’s precision cutting Steve is well known to national accounts through his prior role at Adveco capabilities to create triangle-shaped LVT tiles. as National Service Manager. He will continue, for the interim, to also oversee Amtico Carpet tiles were used throughout the service & commissioning ensuring the high quality of customer service delivered rest of the facility, as they are hard wearing, easy during his tenure is retained as the business continues to grow and evolve. to replace and allowed the design team to create “Steve has shown invaluable skill in building trust with our national specific zones. They also helped create the illusion accounts customers through his sterling work managing our market leading of pathways through the layout, guiding visitors to commissioning and maintenance services,” said David O’Sullivan, MD, Adveco. di­ erent zones. “As National Accounts Manager he brings a depth of technical knowledge and Tenpin had recently undergone a branding refresh familiarity with our customers that adds real value to existing accounts and to include a brighter secondary colour palette with provides a tremendously safe pair of hands for new customers looking for the pinks, purples and oranges. Dover Design was enlisted perfect partner for their heating and hot water needs.” to create a dynamic environment in keeping with the updated branding.

www.adveco.co www.amtico.com/commercial

OFFICE PRINCIPLES DELIVERS VIKAN IMPROVES IDEAL MEETING ‘PLACE’ POPULAR EASY SHINE O­ ice Principles has completed KIT WITH FLEXIBLE a turnkey fit out solution for international meeting rooms MOP FRAME FOR provider, Meet in Place in its new CURVED SURFACES London space on King William Street. Vikan, the global leader in industrial The award-winning design and cleaning tools and systems, workplace consultant cut two announces a new, improved version weeks from the original works of its Easy Shine Kit for cleaning high- programme to accommodate gloss flat, and now curved, surfaces. Meet in Place, co-ordinating The improvement was made the project to ensure that all third party suppliers delivered on time and that possible by replacing the 25 cm furniture was in place, with all packaging removed, so that the 6,200 sq – space mop frame in the original Easy Shine Kit with one made from flexible plastic. could become fully operational at the earliest opportunity. The company notes that this adds curved revolving doors, bathtubs, jacuzzies, Work included a full fit out to create a cellularised space, accommodating plastic seats and vehicle windows to a long list of flat surfaces the Easy Shine Kit a variety of rooms with a boutique hotel approach, in keeping with the brand. tackles e­ ectively. Particular attention was given to acoustics, along with compliance to building Peer Bæch-Laursen, Vikan’s Product Manager for the Microfibre product regulations, in relation to access routes for fire safety, fresh air and bathroom range, says: “Curved surfaces o– en force cleaning sta­ to slow down, stop to look facilities. for alternative tools, or work in less-comfortable and less-healthy positions. The O­ ice Principles hopes to team up with Meet in Place for further projects later Easy Shine Kit with Flexible Mop Frame changes all this, enabling cleaning sta­ this year when the company rolls out its further planned spaces at a variety of to keep cleaning e­ iciently, e­ ectively and ergonomically whether surfaces are addresses around London. flat or curved.” Holding a strong and varied commercial portfolio, O­ ice Principles has In addition to coming standard with the Easy Shine Kit, the new Flexible Mop worked with blue-chip brands such as Exterion Media, Telegraph Media Group, Frame is also available separately for use with a range of Vikan mop handles and Visa Europe, GE Capital, Fitness First, Tata Communications, ResMed, Direct mops for more e­ icient cleaning of steps, toilet areas, tables, white boards and Marketing Association, Land Securities, Mothercare, and Kuoni. more.

www.o iceprinciples.com www.vikan.com  01793 716 760 www.meetinplace.com  [email protected]

44 MARCH 2019 FMJ.CO.UK MONTH IN FM

NHS LOTHIAN TO SAVE £644K ON ENERGY A YEAR Vital Energi have been awarded by NHS Lothian The scheme will see the existing 30-year old distributed around the hospital’s heating system. the project to upgrade and improve the existing steam boiler plant upgraded to include a 1.5MW This will provide significant carbon and financial energy centre and infrastructure of St John’s CHP engine, three 5MW steam boilers and new savings for the scheme as using the wasted heat Hospital in Livingston which will save 2,649 chimney flues. Waste heat will also be captured will provide financial savings of £26,249 per tonnes of carbon and £644k per year. from the laundry area and used to generate annum. heating and hot A new smart SCADA monitoring system will be water around installed to monitor, control and optimise the the hospital to energy scheme to maximise financial savings, maximise energy improve supply resilience and minimise carbon savings as their emissions. current system is Vital value engineered a solution at the tender ine icient. This stage when they identified issues with the internal innovative system flues of the boiler house due to their age. This has been designed posed risks of interruption to the steam supply to divert the high to the hospital, and therefore Vital have included temperature replacing these flues with new stainless steel flues condensate in order to extend the lifespan of the scheme. return into a new The solution has been designed to incorporate 300kw plate heat future technologies due to the ability to further exchanger to modify the system to accommodate alternative transfer the waste renewable systems in later years, as the Health heat omitted from Board desired to have the flexibility to consider the laundry area energy systems less reliant on fossil fuels. and convert it into Vital will be guaranteeing the savings of the low temperature scheme for 25 years a„ er its scheduled completion hot water to be in May 2019.

www.vitalenergi.co.uk  [email protected]  01254 296 000

In practical terms, adaptions that are easy to clean and maintain is an important consideration. Quite o„ en carers are in the workforce or are FUTURE-PROOFED BATHROOMS themselves elderly. Having an environment that is easy to keep clean makes life easier – and safer Smart bathroom flooring choices can help people - for everyone. Surfaces that are impervious and stay independent in their own homes for longer, can be washed and even steam cleaned allows the explains Esther Bond, Housing Consultant at highest levels of hygiene to be maintained. Altro. Look for bathroom solutions such as a Home adaptations allow individuals who are watertight and integrated floor and wall system disabled, ageing or vulnerable to continue to live that is easy to clean and is safe with a number of in their own homes for longer. This does require, contaminants such as shampoo, conditioner and however, homes to be adapted to provide a safe shower gel. Also look for the latest specialist safety and comfortable environment for them to live in. flooring, designed to keep you safe in wetrooms, When houses are adapted, you need to not only bathrooms, toilets, whether you are barefoot or consider the needs of the individual now, but in wearing shoes, so you are safe no matter what the future. you’re wearing (or not!). Physical and mental health can deteriorate over time, and to have a familiar environment that We can recommend colour combinations that are does not have to be changed reduces stress and appropriate for people with dementia and those confusion a„ er the house modification. with visual impairments. The bathing experience More accidents happen at home than anywhere is an important part of life else. That’s why safety should always be an and environments should important consideration when adapting a home. help people feel safe and Slips and trips can easily happen when floors are relaxed. Colour is a way wet or there is an uneven surface. of achieving this, creating For bathrooms, look for safety flooring that a warm, comforting and guarantees to reduce the chance of a slip or trip to homely environment, even one in a million, for the lifetime of the flooring so where the home is adapted you can rest assured your home adaption will be with specialist equipment. safe for years to come.

www.altro.co.uk

MARCH 2019 45 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

REMOTE SITES UPGRADE DELIVERS ENHANCED SECURITY FOR ENERGY PROVIDER Working to a tight 10-week schedule, four tools in dealing with issues that might teams of Secom engineers completed a a ect continuity of supply or any other significant electronic security upgrade at 150 risks of compromising security or health critical sites in the UK’s energy infrastructure and safety concerns if, for example, there network. is an unauthorised entry.” The project – covering o ices as well as He says the customer was facing a unsta ed remote locations – involved replacing critical need as the existing transmission key legacy equipment and so„ ware to create a units had become obsolete. With the superior platform for remote monitoring of CCTV existing video management so„ ware surveillance systems. It brought the 150 sites there was a growing risk of losing up to the same high standards of security as the connectivity with remote sites – and customer’s other 250-plus sites across the UK. also, therefore, visibility of site issues. Phil Lamb, Secom’s General Manager – Regional “The decision to replace obsolete Sales, says installation of new transmission units hardware and so„ ware was initiated allowed a switch for all the customer’s sites to to mitigate the risk of major security a more robust and cutting-edge video control incidents by creating a more stable platform. The so„ ware platform was upgraded to a platform in the alarm receiving centre. “Our role was to replace the end-of-life kit multi-site video security management so„ ware He says: “Security is of course a major with the latest generation transmission units. As application specifically designed to monitor video consideration for infrastructure service providers. Secom is the incumbent service provider, we have and audio from remote sites. It can be challenging because of the many remote intimate knowledge of each site and could evade Phil Lamb says because of the nature of the locations needed to ensure uninterrupted delivery potential issues, using our engineering skills to replacement project, Secom hand-picked to consumers nationwide. design issues out of the tight schedule utilising engineers for the four teams and provided “Reliable CCTV and alarm systems are important detailed process maps.” dedicated project managers.

www.secom.plc.uk

OUR FOCUS ON FIRE SAFETY & BAGNALLS WINS APPRENTICE INDOOR AIR QUALITY EXCELLENCE AWARD

All Clean (Worcester) Ltd. has over 25 years of experience in providing high Bagnalls was overwhelmed quality services to the facilities management sector. Our extensive experience at winning the 2018 Yorkshire and knowledge gives us the confidence to perform our tasks to the highest Post Excellence in Business possible standards. We specialise, but are not limited to, the maintenance of fire Awards – Apprenticeship and smoke dampers and cleaning of ventilation systems. category, sponsored by Engie. Bagnalls is a family-run Services we provide: business with a heritage of  Fire & Smoke Damper Inspection. investing in apprentices since Victorian times.  Swab Testing for Yeast & Microbiological Organisms. Stephen Bagnall, Group  Ductwork Cleaning. Managing Director, said “This  Kitchen Deep Cleaning. award means so much to me personally. My great, great grandfather Alfred, the founder of the company, was an apprentice-trained painter himself and every  Kitchen Extract Cleaning. generation of the Bagnall family have carried on his legacy. Today is recognition  CAD Drawings. of over 140 years of investment in apprentices.”  Damper Repairs. Bagnalls commitment to people has resulted in many of the company’s apprentices progressing into more senior roles including Branch Manager and All our technicians are CITB NI qualified. Fire damper inspections are carried Director level positions. out in accordance with BS9999. All work is carried out to BS15780, EC852/2004 The company actively engages with local schools to raise awareness amongst and TR19 guidelines. All our sampling procedures are independently verified students of the opportunities available as a painting and decorating apprentice. by South West Water, a UKAS accredited laboratory. All Clean (Worcester) Ltd. Initiatives such as this has led to a record number of apprentices being recruited is a member of NAAD UK. across its UK branches in 2018. This award is testament to its commitment to The 5% Club, which requires member companies to commit to retaining a Please contact us to find out how minimum of 5% of their workforce in apprenticeship or graduate positions. we can help you with your needs. The award ceremony took place in the grand surroundings of the National Railway Museum, a venue regularly painted by Bagnalls.

www.allclean.co.uk  01905 726727 www.bagnalls.co.uk  [email protected]  01274 714800

46 MARCH 2019 FMJ.CO.UK MONTH IN FM

JANGRO UNVEILS NEW LAUNCHES AT THE CLEANING SHOW Jangro, the largest network of independent  A new sustainable cleaning brochure featuring Jangro will also introduce visitors to its brand janitorial and cleaning distributors in the UK exciting, recent additions. new Digital Wall Chart Creator, which allows and Ireland, will once again be welcoming customers to create their own bespoke charts with  An innovative sustainable cleaning range, which visitors to its stand (G01), at The Cleaning Show the products of their choice. As well as a copy of could save huge volumes of plastic from ending 2019 (19-21 March 2019 at ExCeL). the chart, customers will receive a full health and up in landfill, or in our oceans and waterways. This year’s stand is set to be bigger and better safety compliance pack. This comprises of the than in previous years and will o er visitors relevant safety data sheets, product user the opportunity to enter the ‘Jangro Garden. guides, and COSHH risk assessments of the Here, surrounded by relaxing foliage, flowers products that feature on their chart. The first and grass seating, emphasising its green charts available are Washrooms and Kitchen credentials Jangro will reveal many exclusive Area, with more in the pipeline. new launches, including: Visitors will be able to refuel with themed mocktails and a Barista service; and relax in  State-of-the-art technological solutions, the Jangro ‘Snug’ – where they can speak with our dedicated national accounts team, including its first ever Virtual Reality who will be o ering help and advice, and platform. Using VR, visitors can view rooms answering any questions, including queries including the washroom, kitchen, o ice, about new and existing products. They will and bar/restaurant. The VR technology also be able to explain the simple transition enables the customer to see what products process when you first choose Jangro, as well are needed and how to clean that particular as the customer benefits once on board. area. It also links to all relevant digital resources, such as Jangro’s e-learning For more information, go to www.jangro. platform (the LMS), product user guides, net/cleaningshow19 and to register for your COSHH risk assessments, and safety data FREE VR experience voucher, visit: http:// sheets. bit.ly/JangroVR.

www.jangro.net

FORS FUEL EXPERT OFFERS NEW SAVINGS TO FORS MEMBERS Fuel Card Services, one of the largest  Up-to-date knowledge on the FORS standard independent providers of fuel cards in the UK, has been selected to become an FORS A inity Savings benefits include: Partner – the Fleet Operator Recognition Scheme  Up to 4ppl saving (against UK average) (FORS). Working in collaboration with FORS, we  have created FORS Fuel Expert, o ering discounts Up to 10ppl saving on motorways and benefits to FORS members.  FORS members save 50% o standard card Fuel Card Services’ Managing Director, Denise fees a substantial package of reports including fuel Frost, said, “With FORS Fuel Expert, we now o er consumption with MPG reports. These can be  Time and money savings up to 16 di erent types of fuel cards, including downloaded to Excel or can be exported to FORS all major brands – with exclusive service, savings, Fleet Management System (FORS FMS), which is Security benefits include and security for FORS members and those working powered by Fleetcheck who are towards accreditation.”  Fully secure cards with PIN, limits, fraud alerts another FORS A inity Partner. and more The package also includes Service benefits include:  24/7 access to your fuel card account C02 certificates on an invoice basis providing information on  Dedicated account manager  All major fuel brands available greenhouse gases produced by  Experienced FORS practitioner  Backed by a FTSE 100 company the company vehicles – essential  Full support for existing and prospective FORS as evidence during the audit members FORS Fuel Expert also includes FORS Reporting, process.

www.forsfuel.expert  03330 607 887

MARCH 2019 47 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

ALTRO IS NATURAL LEADER IN BIOPHILIC THE NEW MINI POCKET SPIRIT LEVELS FROM DESIGN FOR EDINBURGH SCHOOLS HULTAFORS TOOLS

Altro is working closely with City of Edinburgh Council to enhance learning Now available in the UK with a modern design, clear-focus vials for levelling work environments in schools in tight spaces. by using the principles of It’s always been Hultafors Tools' vision to give professional tradesmen and biophilic design to increase women the best quality tools for optimal on-site performance. wellbeing, calm and improve That’s why these NEW Mini learning. Pocket spirit levels have now Interior designer at City of been added to its range of best Edinburgh Council, Lesley in class levelling and marking McMillan, has worked with equipment. Altro for a number of years, The ergonomic design and has recently completed includes a crush-proof vial a number of school projects with a +60% magnifying e­ ect using Altro’s Wood Safety and luminescent e­ ect for range to help ‘bring the outside in’. Her belief in the benefits of biophilic design easy reading in light or dark is at the heart of her work with schools. conditions. “Biophilic design brings the beauty and colour of nature into the built There’s also a strong environment,” says Lesley. “Research has shown that we need to connect with protective casing and, what’s nature and that exposure to it lowers stress, elevates mood, creates a relaxed more the magnetic version feeling and improves cognitive function. is ideal for accurate vertical “This is why I have been using Altro Wood Safety flooring for our primary measuring. schools projects. Altro’s floor and wall systems give designers freedom and Both new models look great possibilities. They recognise and understand the benefits of incorporating and, added to all the other natural themes into spaces such as schools and hospitals, and their forward- products in the Hultafors’ thinking attitude and excellent research is in line with what we want to achieve.” range, there’s something to Altro Wood Safety is designed to cope with medium to heavy tra­ ic and has suit every conceivable levelling sustained slip resistance for the lifetime of the floor. requirement.

www.altro.co.uk www.hultafors.co.uk  01484 854788

CARL KAMMERLING FUSION TRADE NEW WEBSITE AND NEW APPOINTMENT AS PROMOTION – NEW DEALS FOR 2019 ARE FAMILY-RUN CROMWELL POLYTHENE CONTINUES SIMPLY ELECTRIC! TO EXPAND, HELPING CUSTOMERS BE MORE Carl Kammerling International RESOURCE-EFFICIENT is set to launch its exciting new Fusion trade promotion, which Family-run business, Cromwell Polythene, which runs from 1 February to 21 June specialises in the supply of sacks, bags and speciality 2019, o­ ering retailers fantastic products for the storage and collection of waste savings on over 160 products from and recyclables, has appointed Alex Lee as a Sales all CKI brands including: C.K, C.K Executive. Magma, C.K Classic, Jokari, Avit Alex, the middle son of MD, James and Company and Kasp. This great selection of Secretary Debbie, will be joining his two brothers, products includes proven sellers, Angus and Henry who are already part of the 37-strong core items, plus innovative new Cromwell Polythene team as O­ ice Manager and product launches and six fantastic Business Development Manager respectively. range deals, all o­ ering a superb Alex previously worked in sales in the so– ware industry and will now work incremental profit opportunity, alongside the rest of the sales team at Cromwell. Alex will also manage the unrivalled discounts of up to 69% relaunch of Cromwell’s free polythene recovery service, which returns clean UK/ 41% IRE with no minimum order quantity to benefit – all for just a minimum polythene packaging to the production cycle. initial order of £300/€350. Cromwell Polythene, which is celebrating its 35th anniversary, is set to move Vanessa Molloy, Brand Manager at CKI comments: “Always looking for to a new site with purpose-built warehouse and o­ ices, during 2019, following a new and innovative ways to help our customers drive sales, this year we are period of significant development. The business will be moving into a bespoke delighted to launch our new Fusion trade promotion, specifically o­ ering our facility at Sherburn2, a new 75-acre business park near Leeds, providing a electrical trade customers a whole host of new products and ranges, with superb welcoming hub for customers, sta­ and suppliers. discounts and an excellent sell-out package.” A redesigned website launches at the start of 2019 with fresh content and To benefit from this fantastic Fusion promotion, customers can simply images that give precedence to how its products help make the world cleaner, contact their local sales representative, or CKI customer services. greener, and more economical. The website includes a series of instructional videos which show the products in operation.

www.carlkammerling.com  [email protected] www.cromwellpolythene.co.uk  01758 704704

48 MARCH 2019 FMJ.CO.UK MONTH IN FM

NEW C.K GLOWORM - LIGHTING THE WAY FOR NEW RAINSTOP SEAL DELIVERS TOTAL CABLE ROUTING SOLUTIONS ACCESSIBILITY

C.K, renowned for its innovative cable routing solutions, is expanding its range with the exciting new C.K Gloworm Cable Router (4m), perfectly designed for running cables around tight corners, through insulation filled walls, underneath Door seal specialist Norseal is launching RainStop, a seal which delivers total flooring and across ceilings. protection against rain and weather combined with completely zero-threshold, The Gloworm’s clever glow barrier-free access. in the dark phosphorescent RainStop eliminates wind and rain penetration around doors, improving polymer construction, aids thermal e­ iciency, increasing comfort, and reducing energy bills. This is achieved routing in low light conditions while maintaining a completely flush threshold since the seal self-adjusts, coping and easier navigation towards automatically with frame gaps. Norseal RainStop reliably delivers tightness exit points. When charged against wind, and driving rain while its zerobarrier design helps specifiers to meet under natural light, Gloworm provides an e­ ective glow for up to 30 minutes. the accessible threshold requirements of Approved Document M. Short tight runs can o– en be tricky, even when using traditional cable routing Norseal’s RainStop can be fitted to timber, PVC, composite or metal doors that equipment such as rods and draw tapes, but the new C.K Gloworm retains a open inwards and outwards. It is simple to fit and can be easily adapted to any natural curvature for perfect routing around short tight bends. When the need door size or hardware configuration. arises, it can also be straightened out for any straight line runs. So, when other RainStop has been thoroughly and independently tested for withstanding cable routers fail, reach for the C.K Gloworm, to help you wriggle out of a hole. rain penetration, resistance to wind load and acoustic insulation, achieving Graham Godfrey, Brand Manager at C.K comments: “Cable routing can o– en sound reduction values of up to 54dB. Norseal has also successfully carried out be di­ icult, so we are delighted to introduce Gloworm, designed to aid complex extensive salt-spray testing on doors fitted with RainStop. cable routing. With the introduction of Gloworm, C.K now o­ ers a collection of Part of the European Athmer Group, Norseal is the leading provider of industry leading cable routing solutions.” specialist door seal solutions, plus a wide range of ancillary door products.

www.carlkammerling.com www.norseal.co.uk  01661 830088  01758 704704  [email protected]

CHEMICAL-FREE CLEANING WPS LAUNCHES TICKETLESS PARKING AND The Duplex 340 Steam, with a VALIDATION TECHNOLOGY AT TRAFFEX cleaning width of 340mm (13″) gives ‘right to the edge’ cleaning on (Tra­ ex 2019 – Birmingham NEC, 2-4 April) WPS, one of the UK’s leading Parking all floor surfaces, alongside walls Equipment Manufacturers, is to launch two major technologies that will further and into corners for a thorough its ability to o­ er the best solution for all parking environments. cleaning experience. Its new ticketless parking solution uses state-of-the-art ANPR technology that Steam is supplied to one of incorporates artificial intelligence (AI) to deliver extremely reliable and highly- the contra rotating brushes and accurate reading rates. floors are le– clean and sanitised As a part of WPS’ proven ParkID so– ware and utilising ParkAdvance hardware, with hard floors dry in next to no the ticketless solution provides all of the features that users have come to expect. time and carpets not much longer. These include: a fully IP-based operating architecture ensuring the system is For e­ ective results the brush future proof and able to integrate with all technologies both now and in the design includes thousands of future; renowned system reliability; and comprehensive reporting capabilities special bristles strategically placed informing on revenue and parking usage data. The equipment also benefits diagonally across the complete from the support and expertise of length of each brush which rotates WPS’ professional and highly-skilled at 600 rpm. These actively li– dirt, engineering and installation team. water and grime from the floor WPS will also announce details surface. of a new validation platform, ValID. Steam floor cleaners clean with It enables any retailer or leisure little water and without the need provider to o­ er and fund controlled, for aggressive chemicals making discounted parking in town centres, them both ecologically friendly and while also supporting the local economically sound. authority in bringing value trade and With single-handed operation, the Duplex 340 Steam is both light and spend to retailers, restaurants, cafes, manoeuvrable to use and a range of brushes to suit di­ erent types of flooring hotels and other leisure providers. are available. WPS will exhibit on parent company Dynniq’s stand.

www.duplex-cleaning.com www.wpsparkingsolutions.com  0845 094 1543  01227 771276  [email protected]

MARCH 2019 49 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

LIGHTING THAT’S HEALTHY FOR YOUR EMPLOYEES Light is as important to health as a balanced diet or regular exercise. It has a huge impact on our performance, sleep and emotions. Humans are driven by day and night meaning that natural daylight, or biologically e ective artificial light which simulates daylight, is essential for us to function productively. Since we now spend 90% of our time indoors, the buildings we live and work in can have a huge e ect on our health and wellbeing. The artificial lights found in many buildings contain high levels of blue light. Exposure to this all day disrupts our hormone production. As a result of spending own needs. Just as we have ergonomic chairs, most of our days at work, our workplaces have a LUCTRA lamps can be controlled by each individual proportionately high impact on how we feel, act user, either via the touch panel on each lamp or our and sleep. VITACORE app. The range includes Table, Floor and innovative The Solution Mobile lamps for lighting a single desk or a bank of LUCTRA is an award- desks. winning lighting range, Do you have good light in your workplace? Feel handcra„ ed in Germany the positive e ects of daylight at your desk by from sustainable materials. trialling our TABLE PRO lamp LUCTRA light is www.experience-luctra.co.uk biologically e ective so it activity levels and restful sleep for its users. not only illuminates, but Our main goal is to provide workers with light promotes alertness, higher that is good for them and can be adjusted to their

www.luctra.eu  01202 851 130

ECEX PROVIDES SUPPORT FOR TATE MODERN EXTENSION Leading steelwork and fabrication contractor ECEX has installed an elevated steel support gantry and associated screening louvres at Tate Modern's award-winning 2016 extension, the iconic Blavatnik Building in London. The gantry supports three new 3,600kg dry coolers installed by ECEX customer SPIE Building Services. ECEX faced the considerable design challenge of fitting the gantry into a congested plant compound. The platform also had to be erected high enough for the heat rejected by the coolers to discharge to atmosphere over the high walls of the compound which contained the chillers.

ECEX completed the survey, design, fabrication workshop in Newbury who can survey and design and site erection of the fabricated steel plant gantry bespoke metalwork solutions, whatever the issue. and screening within budget and on time. "We o er free site assessments and quotations John Grenville, Managing Director of ECEX, tailored to customers' needs. Whether they require said: "Access is a critical contributory factor to the an access ladder or roof edge guard-railings, ECEX safety of building services engineers installing and experts can survey, quote, manufacture, install, maintaining plant. My company employs a team modify or refurbish access safety equipment as of skilled metalwork fabricators operating from its required."

www.ecex.co.uk/services/access-safety-metalwork-fabrication www.spieuk.com/en/building-services

50 MARCH 2019 FMJ.CO.UK MONTH IN FM

SENIOR LAUNCHES NEW LOW U-VALUE PURe RECYCLING BIN COMBINES STYLE COMMERCIAL DOOR WITH CONVENIENCE

Senior Architectural Systems has added The new stylish EnviroStep pedal bin from weight to its range of high performance Leafield Environmental is rapidly becoming fenestration solutions by developing a favourite for recycling in preference to its largest, strongest and most flexible individual desk bins. aluminium door system to date – the Slim enough to stand back against the new PURe Commercial Door. wall in corridors and open o­ ices, yet with The launch of the new PURe a 90-litre capacity, the durable, rotationally Commercial Door will strengthen moulded EnviroStep stands some 970mm Senior’s existing range of commercial high, ideal for ergonomic e­ iciency. The aluminium doors, which includes the bin sports front castors and an integral popular SD, SPW600e, SPW500 and handle, overcoming the problem of SPW501 systems, to provide specifiers carrying full, vulnerable and potentially with a high performance solution heavy sacks to collection points. for every application and project With a single aperture and pedal requirement. operated lid, the Envirostep Single is ideal Benefiting from the same sleek slim sightlines and patented PUR thermal for collecting heavy waste such as food or break as Senior’s popular PURe aluminium windows and patio doors, the new paper but is equally suitable for collecting general waste or mixed recyclate. The PURe Commercial Door provides a secure and e­ icient solution for medium Envirostep bin comes with WRAP compliant colouring and labelling as standard, and high tra­ ic areas where frequent access is required. Available as a standard, although personalisation options are available. electronic-locking and panic-exit system, Senior’s new commercial door system EnviroStep bins are moulded from a durable polyethylene blend, and for o­ ers exceptional flexibility and a wide variety of door stiles allowing it to be food collection can incorporate a non-leaching silver component that ensures specified in a multitude of di­ erent configurations and design options. e­ ective anti-bacterial protection for the lifetime of the product, helping to keep Also fully compatible with Senior’s extensive range of aluminium windows and surfaces clean and hygienic. curtain walling systems, the new PURe Commercial Door can be specified in an As waste management and recycling creep up the agenda, the EnviroStep almost unlimited choice of colours and finishes both inside and out, thanks to from Leafield Environmental o­ ers a stylish, convenient and hygienic collection Senior’s in-house powder coating facility. option.

www.seniorarchitectural.co.uk  [email protected] www.leafield-environmental.com  01225 816500  01709 772600  [email protected]

OFFICE PRINCIPLES OPENS MAKITA’S NEW FACTORY SERVICE CENTRE MANCHESTER OFFICE OPENS IN LONDON

Award-winning design, fit out Makita UK has opened a third regional and workplace consultancy, Factory Service Centre (FSC) in the O­ ice Principles has taken space London borough of Hounslow. This in Manchester, formalising the new FSC joins Makita’s HQ facility in expansion of the company’s Milton Keynes, which serves the whole geographical reach and reflecting of the country, as well as Glasgow, its intention to further grow its which supports the rapidly expanding Northern portfolio. market penetration of the brand in The o­ ice, on Manchester’s Scotland and northern England. Oxford Street, is headed by Project The London FSC will primarily Director, Andrew Trevett, and service the essential London and South supported by a full team of interior designers, technical surveyors, project East region. In order to o­ er the best managers and administration sta­ . service levels in the industry Makita Although its business originated in the South East, O­ ice Principles has is committed to o­ ering improved undertaken significant contracts in the Midlands and the North in recent years national coverage for the benefit of end and is keen to put down roots in a central northern location. user customers, as well as the network Joint Managing Director of O­ ice Principles, Cyril Parsons explains why of Makita distributors, by building these Manchester was the natural choice: “Manchester’s commercial property market dedicated FSC’s. is booming, with some big name companies acquiring o­ ice space in the City While these facilities satisfy a vital Centre in the last 12 months alone. role in providing technical repairs and “The emergence of a number of new Grade A o­ ice developments, including maintenance services for all mains and cordless construction machines, and the landmark commercial addresses such as No.1 Spinningfields, has positioned rapidly expanding range of grounds care tools, training remains the cornerstone the City as possibly the most significant business location outside of the capital of Makita’s marketing success. It ensures that both authorised distributors and and there is a strong development pipeline which promises more of the same. It operators are fully conversant with the power tools they own, or may purchase in makes sense for us to launch our Northern o­ ice here and we intend to build on the future; how to obtain the best and safest performance from these machines, the presence we have already established to grow our client base.” and how to maintain them for e­ iciency and productivity.

www.o iceprinciples.com www.makitauk.com  @MakitaUK

MARCH 2019 51 TO ADVERTISE IN MONTH IN FM PLEASE CONTACT MONTH IN FM [email protected] OR CALL 01322 476811

SNICKERS’ NEW STREET-SMART STRETCH PANDUIT ACQUIRES LEADING GLOBAL AV TROUSERS FOR MAXIMUM MOBILITY ON SITE SOLUTIONS MANUFACTURER ATLONA

These NEW slim-fit stretch Panduit Corp., a global leader of innovative electrical and network infrastructure trousers deliver extreme solutions has acquired global AV manufacturer Atlona. Atlona designs and working comfort. develops innovative, award-winning products for a diverse range of commercial Hi-tech fabrics and body- and residential AV and IT markets worldwide, including education, business, mapping designs in the NEW government, entertainment, and healthcare. Atlona’s product categories include FlexiWork So– Shell Trousers networked AV, signal distribution, from Snickers Workwear wireless collaboration, and AV ensure maximum working system automation. These solutions mobility wherever you are. enable system designers, integrators, The brand new 4-way consultants, and installers to simplify stretch comfort fabrics installation, minimise maintenance, integrated into these Work and maximise the versatility of Trousers deliver enhanced premier automated control solutions. freedom of movement as well “Atlona has been at the forefront as improved ventilation and in developing cutting-edge AV overall comfort. technology that embraces the full With great fit and superb potential of the convergence of AV and network infrastructure,” explains Dennis value for money, they also Renaud, President and CEO of Panduit. “Their industry-leading solutions have a slimmer tailored fit for complement Panduit’s extensive physical infrastructure portfolio, which will better all-round looks and allow us to o­ er customers a quality end-to-end solution as they move to protection against snagging, increasingly complex network infrastructure systems.” These innovative AV plus Armortex Kevlar reinforced stretch fabric in the KneeGuard Pro System for solutions are backed by an Atlona 10-year award-winning warranty. greater flexibility, comfort and durability. As part of the acquisition, the Atlona team will join Panduit’s Enterprise So check out these and the other Stretch Garments from Snickers Workwear business group. Atlona will continue to serve its customers from its global – the optimal choice for cra– smen and women who need to get every job done headquarters in San Jose, Calif. for all sales, customer support, and training comfortably on site. related inquiries.

www.snickersworkwear.co.uk  01484 854788 www.panduit.com  [email protected]

NEW LOOK WEBSITE CRYSTALISES T H WHITE’S JOHNSTONE’S TRADE LAUNCHES AIR PURE

ENERGY FIRE AND SECURITY DIVISION OFFERING Johnstone’s Trade has Anyone considering the installation launched of a security system, fire safety Air Pure, an system or a renewable energy innovative solution will find T H WHITE’s new bio-based wall Energy, Fire and Security website a and ceiling most useful resource when deciding paint proven to on the options. purify indoor T H WHITE specialises in the air, helping design and installation of security architects solutions (including intruder and designers alarms, access control and CCTV) alongside fire safety systems (fire alarms, respond to extinguishers, lighting and fire suppression equipment). The business is also increasing calls a leader in the installation of renewable energy such as solar PV and battery for improved storage, as well as being one of the few electric vehicle charge point installers air quality in in the country installing a full range of charge points for commercial businesses buildings. and car parks. All installations are backed by a qualified team of engineers On average, we providing service and maintenance contacts, reactive call-out and remote spend 90% of our time indoors, where air can be up to 10 times more polluted systems monitoring across the whole product portfolio. than outdoor air, containing a number of volatile organic compounds (VOCs). T H WHITE Energy, Fire & Security is fully accredited with NSI Gold, BAFE, This includes formaldehyde, which is present in all houses and public spaces Achilles, Safe-contractor, NICEIC, ISO9001 and is emitted from a range of common indoor materials, such as chipboards, and ISO50001. carpets and furniture. Recently appointed as a GENT Systems Once applied, Air Pure’s revolutionary Air Purifying Technology removes up to Integrator, T H WHITE joins the elite network 70% of formaldehyde from the air, helping to neutralise the indoor environment, of fire safety systems suppliers able to which is a growing consideration for bodies such as BREEAM, LEED and the WELL provide design, installation, servicing and Building Institute. Air Pure is also 45% bio-based and the packaging is made maintenance of the Honeywell Gent range. entirely from recycled materials, contributing to a more sustainable world.

efs.thwhite.co.uk  01380 726656 www.johnstonestrade.com/airpure  01924 354354  [email protected]  [email protected]

52 MARCH 2019 FMJ.CO.UK MONTH IN FM

SMELLY WASHROOMS COST CONTRACTS There are many barriers to e ectively keeping washrooms clean and fresh-smelling. No matter how regular the cleaning schedule, airborne bacteria quickly builds up in enclosed spaces and the resulting growth can cause stubborn smells that are extremely di icult to eliminate. O„ en the result is that cleaning sta are blamed, accused of not doing a thorough job when in actual fact the building itself can be contributing to persistent bad odours. Poor building maintenance means hard to reach areas such as cracks in silicon and tiles can become hot spots for bacteria. These then create pockets of bad odour that are very di icult to clean so the smell lingers. The blame gets placed on cleaning sta , resulting in the cleaning company’s contract being put in jeopardy, when the maintenance of the building is beyond their control. When persistent bad odours linger, many try to mask them with fragrances or sprays – but this is obvious to many and bad odours have a way of permeating the air or combining with the artificial scent to make the room even more unpleasant to be in. AirSteril’s solution to all of this is their air purifying hygiene units, which eliminate airborne bacteria by disrupting their DNA with ultraviolet light. AirSteril disinfects and sanitises the air, along with all exposed surfaces 24 hours a day, 7 days a week, 365 days a year. Unfortunately, another burden of cleaning companies is rising sta costs. Since many contracts began, National living wage has increased, alongside pension costs, putting considerable extra strain on these businesses. When all of the surfaces are sanitised 24/7 by AirSteril technology you can reduce your cleaning cycles confident in the knowledge that washroom hygiene won’t be compromised. Independent laboratory tests have proven that within five minutes of exposure AirSteril eliminated up to 98.11% of airborne bacteria and viruses. Within one hour up to 59.47% of surface bacteria and viruses, including MRSA, were also eliminated. (Full Health Protection Agency Laboratory Report available upon request.) AirSteril don’t just promise odour

elimination, they guarantee it or The odour elimination and hygiene li ing properties of AirSteril reduces the number of your money back.* times you need to clean a washroom. AirSteril experts at your service – Free! Site survey and quotation service without any obligation from representatives who are technical experts. * Conditions apply

www.airsteril.co.uk  +44 (0) 845 372 1922  [email protected]

MARCH 2019 53 JOBS FACILITIES MANAGEMENT JOURNAL

FM CAREERS - PEOPLE

PEARSON PROMOTED TO DIRECTOR ATALIAN SERVEST APPOINTS CHIEF ROLE AT ANABAS MARKETING & DEVELOPMENT OFFICER Atalian Servest has named Corporate oˆ ice FM specialist, Anabas has promoted Johnpaul Pearson to Matt Chapman as its Chief Business Support Director, reflecting the strong performance of the business. Marketing & Development The promotion takes Pearson from the role of Commercial Manager, a position he held at Anabas for six years, focusing on procurement, helpdesk Oˆ ice for the UK and management, the mobile engineering team and new client mobilisations. Ireland. In his new role, Pearson will lead on the continuous improvement and Having previously development of Anabas’ core operational support functions, strengthening worked for the Guardian commercial execution and driving growth at Anabas. Media Group and Arsenal Anabas MD Alistair Craig, commented: “We’re very pleased to announce this well-deserved Football Club, Chapman promotion. Johnpaul is a real asset to Anabas – he is very experienced and has established excellent originally joined then working relationships with clients and colleagues alike. This promotion reflects the growth and Servest in 2011 as Retail expansion of the business, and it is vital for us to have the right senior level support in place to drive Sales Director and the business forward.” was later promoted to Divisional Director and Head of Client Solutions. Chapman moved to multinational support services and construction company Interserve in 2015 where NEW MD CORPORATE SERVICES AT SODEXO IRELAND he furthered his experience in private sector marketing Sodexo has appointed Julie Ennis as MD of Corporate Services, Ireland and Northern Ireland. and business development. Ennis joins the company from Bank of Ireland, where she was the Head of its Mobile Sales In May 2018, Servest merged with global facilities Force for three years as well as a Group Sponsor of Bank of Ireland’s Be At Your Best’ employee management company Atalian to form one of the wellbeing programme and a committee member of its LGBT and Gender Balance networks. world’s largest FM outsourcing companies. In her new role, Ennis will be responsible for the management and strategic growth of Sodexo’s In his new role, Chapman will drive consistency corporate services oˆ ering in Ireland and Northern Ireland. across sales and marketing in the UK and Ireland, while Margot Slattery, who held a dual role as Head of Corporate Services and Country President, is developing Atalian Servest’s wider business strategy moving into the latter position on a full-time basis. and expansion into target sectors.

SENIOR FM APPOINTMENTS If you are looking for a new senior role within facilities management, or looking to add a senior member to your team, our FM appointments team have a record number of active roles currently advertised with a wide and rapidly expanding network.

Simeon McTighe Jacob Grainger Principal Consultant - Senior FM Principal Consultant - Technical Services

Specialising in Senior FM appointments, Simeon Working alongside Simeon, Jacob is our technical works with a number of service providers and direct services and engineering consultant. With a vast clients, sourcing for senior FM and technical services. network, getting in touch with Jacob will allow you Working on both temporary and permanent basis, to drive your career in any direction. Simeon is your ‘go to’ if you’re looking to expand your team. Give him a call now;

T: 07809 575 715 | E: [email protected] T: 07760 262 488 | E: [email protected]

Jasmine Bindley Naeem Derry Senior Consultant - Sales & Business Development Senior Consultant

Growing teams across the sector, Jasmine can help Naeem specialises in recruiting for facilities industry, you develop your sales, business development and concentrating on soft services and Total Facilities work-winning teams during times of growth in your Management within private and public sector, either business. With connections across marketing, bid contracting or permanent. If you work in the writing and sales orientated roles within FM, facilities industry and would like advice or discuss Jasmine help you connect with the right match. opportunities, please contact Naeem.

T: 07496 089 184 | E: [email protected] T: 07960 253 264 | E: [email protected]

Build Recruitment work across the built environment, offering services in Facilities Management, Social Housing, and Property. Please get in touch with our experienced team to discuss your requirements.

www.buildrec.com London: 020 3176 4790 | South West: 018 7224 8898

54 MARCH 2019 FMJ.CO.UK JOBS FACILITIES MANAGEMENT JOURNAL

FM CAREERS - RECRUITMENT

concerns of those in the construction industry. Research by Build UK found that £10 billion worth of construction products are imported from the EU every year. Without a strong UK-EU relationship, Britain faces losing its FREE MOVEMENT recognition of trading certificates and Maddie Grounds of the Immigration Advice Service asks how will the Government’s instead being subject to a new ‘third immigration vision impact the UK construction industry? country status’. This could cause major barriers to the government’s targets of go through a series of procedures so building 300,000 home every day if the they can o icially ‘sponsor’ and bring materials and workforce simply aren’t over a migrant worker. To do this, there to build them. employers must fill out a Sponsor Although domestic trade will be a Licence application. Once they are a suitable solution in some cases, there are legally licence sponsor, employers are materials such as timber which require able to set up advertisements and o er overseas exportation to meet the UK’s jobs to international talent. However, demands. A weaker pound will result in with a pricey fee and a complicated rising costs of imported materials unless procedure, filling a position can be a deal with the EU is hastily agreed. impeded by lengthy delays and resource Brexit is now just around the corner, complications for companies and making it di icult for industries like the businesses. FM and construction sector to hold onto O ering a ‘solution’ to the Brexit any assurance over what the future impact on low-skilled workers, Theresa brings. Establishing a workable deal and May’s White Paper sets out plans to maintaining a strong relationship with enable migrants to work in the UK on a the EU is imperative if the UK is to retain t has been over two and half years with construction workers not being temporary 12-month visa – a scheme its global status. Crashing out of the EU Isince the UK voted to leave the on the Shortage Occupation List, the which will run until at least 2025. As it is without a deal and losing the importance European Union. Yet, the future of government has little interest in retaining only temporary, this measure fails to o er of EU talent cannot be an option. what the ‘Leave’ vote will actually this talent pool. The irony is, that a er any certainty over the long-term e ects The Immigration Advice Service is an entail for our country remains vague Brexit, the lack of prioritisation for these that the end of free movement will have organisation of UK Immigration Solicitors and unsettling. So far, 2019 has workers will lead to severe occupational on low-skilled workers and may not even who distribute legal advice on Brexit and marked moments of intense political shortages. be implemented in the event of a no- immigration-related matters. https:// chaos a­ er Theresa May’s White A Confederation of British Industry (CBI) deal. By no means is the temporary visa iasservices.org.uk/ Paper failed to secure the support report released last year should have attractive: migrants in the UK for one year needed to go ahead with her Brexit prompted the government to rethink do not have any entitlements or rights to plans. Consequently, the chance of their Brexit immigration policies a er extend their stay, switch visas, bring their crashing out of the EU with no deal it revealed the importance of EU talent family or seek permanent settlement. LATEST JOBS continues to creep closer. For UK for several of Britain’s key industries. Issues of free movement and tighter industries, including the construction Currently, workers from outside the UK border controls will further disrupt the sector, this is an option they simply make up 15 per cent of the construction construction industry’s reliance on ON FMJ cannot aŠ ord to take. workforce, working out as more than mobility required by temporary workers One of the most significant changes one in eight. Half of these are from the and contractors. Unless a practical deal  PROPERTY COMPLIANCE OFFICER to occur a er we withdraw from the EU EU. In fact, in certain areas, international is implemented, HGV drivers and other Salary: £36,984 - £42,266 pa is the end to free movement. Current talent is highly concentrated, particularly transport workers will face severe delays Location: South East EU prioritisation allows migrants to in London where 50 per cent of the in crossing borders, having a subsequent https://bit.ly/2SwjknS cross UK-EU borders to work in the UK workforce is from overseas. negative e ect on the transport of key without the need to apply for visas. Consolidating the concerns of a huge building materials.  KEY ACCOUNT MANAGER Comparatively, a Brexit Britain will see EU worker deficit is the Royal Institution A no-deal Brexit may also bring severe Salary: £40k + the requirement of EU workers to apply of Chartered Surveyors (RICS), who have setbacks to the UK’s current construction for a Tier 2 Visa, being obliged to meet suggested that the UK construction projects such as the Heathrow Expansion South East strict or even unattainable conditions industry could lose 200,000 EU workers and HS2. Tighter border regulations https://bit.ly/2BYYBn7 of salary thresholds before they can post-Brexit, equating to approximately could cause major hold-ups for workers continue or begin their employment eight per cent of its total workforce As required to travel from the EU or could  FACILITIES MANAGER routes in the UK. an industry that contributed £113 billion even be a deterrent from working on the Salary: £45k - 50k per year Taking the Tier 2 route is only possible to the UK economy (six per cent of the projects at all. Additionally, the European Location: London if migrant workers meet the minimum total) in 2017, huge gaps in the current Investment Bank (EIB) and the European https://bit.ly/2ElIpwz income threshold of £30,000. For the EU talent pool will hinder the industry’s Investment Fund (EIF) invested £5.98 construction industry, this comes as ability to maintain its productivity and billion into infrastructure projects in 2015. a rigid barrier for many ‘low-skilled’ financial success. Leaving the EU without a deal could see workers whose salaries will fail to meet Yet, the complexity of the visa process the end to these vital financial boosts. jobs.fmj.co.uk this threshold, despite their fundamental doesn’t just reside with workers, instead What’s more, the uncertainty of trade Over 350 jobs live on site value within the sector. Furthermore, additionally obliging employers to in a no-deal scenario only adds to the

MARCH 2019 55 JOBS FACILITIES MANAGEMENT JOURNAL

FM CAREERS - TRAINING 

SEEING IS BELIEVINGto be captured as a 3D digital representation, or twin, Interactive 3D visualisation and augmented reality off er the FM augmented with the information needed to manage it e iciently. This method of linking data to items and a dynamic new toolkit for training staff and managing assets locations in the real world is called georeferencing. Seeable creates the twin in several ways. Existing architectural and engineering designs and data can be used, or BIM-compliant designs, with a visualisation tool to make it easy – no need for special Cad training. If the facility is being updated, refurbished or extended, 3D laser scanning and modelling can be employed. If there are multiple buildings or sites, vehicle-based mobile mapping at ground level and drone mapping at roof level can provide comprehensive coverage. Where the facility is likely to be unchanged, Blenkharn explains that a quick and e icient technique called rapid simultaneous localisation and mapping (Slam) can be used. Once the digital twin has been created, it can be deployed or augmented in various ways depending on the FM’s requirements. These might relate to safety, compliance or maintenance issues, construction planning or ongoing utilisation of a space by the occupant. irtual reality (VR) applications immerse the files, plans and PDFs,” says Blenkharn. “The answer is to create once and use for many user in a computer-generated environment The benefit comes not only through training and purposes,” says Blenkharn. “You could create a Vto provide a powerfully engaging experience. awareness, but in knowledge management and access simplified version of the digital twin for navigation Augmented reality (AR) adds elements such as to information. “Take operation and maintenance and wayfinding at the front desk, for example, while computer-generated graphics or data to a live manuals for key equipment as an example,” he says. augmenting the full version with key or pass number representation of a real-world environment. “PDF O&M manuals could be accessed by the click information for the security o ice.” Workers could be Combined, these technologies have the potential of an information icon with a 3D representation of inducted or trained using embedded 360° virtual tours, to transform employee training programmes, as the equipment. Progress this further via another icon saving time and minimising disruption in the real-world well as assist FMs in the e icient management of which accesses a video explaining how to operate it, environment. buildings and estates. and another linking to the health and safety system for It’s estimated that by 2020 a third of the UK details of past accidents and warnings of near misses.” DATA VISUALISATION workforce will be aged over 50, with many approaching By holding up an AR-enabled mobile device to an The internet of things (IoT) is another key technology retirement. This will potentially create a shortage asset or piece of equipment, the employee could on the rise. Many of us already use IoT data without of skilled workers across a range of industries. VR generate a virtual view of the inner workings, training knowing it – when the outside temperature is fed to and AR can take education and training to the next guides or even a live data feed of performance metrics. a mobile weather app, for example, or the live tra ic level, enabling employers to build realistic scenarios “Workforce training implemented through augmented flow is shown on Google maps. If sensors are added that equip their employees with the knowledge reality and visualisation technology provides so to a facility, or already exist to report room occupancy, and information they need in a safe, cost-e ective many more advantages and is already so far ahead of temperature or electricity use, then the data they environment. traditional learning methods that there really is no fair generate can be sampled, stored online and fed to the Seeable is one of a handful of organisations providing comparison,” Blenkharn claims. facility’s digital twin. AR, VR and interactive 3D applications to the UK FM Visualisation tools can present complex data and industry. Managing Director Nick Blenkharn explains: THE DIGITAL TWIN information much more clearly – representing room “When you ask most people about their knowledge Interactive 3D, VR and AR are just new ways to temperature as a colour gradient, for example, and or experience with AR, it’s usually through computer communicate information in an accessible, user- occupancy as a chart, enabling the FM to see at a games such as Pokemon Go. The rapid advance of friendly manner. In the 1980s, the mouse was an glance where heat is being wasted on empty space. technology has enabled us to combine the real and amazing tool enabling people to access and exploit Better visualisation could aid space planning decisions, the virtual world for use within business, providing a the power of computers. With the rise of laptops came enabling more e icient utilisation of existing space. powerful training and business tool.” trackpads, and now with the advent of smartphones, Organisations need to study the possibilities, see AR enables users to visualise buildings, interiors and touchscreens and VR headsets we are enjoying another what’s available and work out what the new tools can assets in a digital environment. “Allowing employees to leap forward with how we access and interact with do for them. It’s important not to be diverted by flashy, navigate through a building even before it is built, be information. ‘techy’ solutions with no real benefit. Used properly, safely trained on the machinery or equipment vital to For FMs, the potential uses are obvious. Many new visualisation technology can be a powerful aid their job, or locate hidden hazards becomes so much facilities are still managed with out-of-date 2D floor or in implementing the e iciencies and smarter ways of easier than the traditional method of using stacks of fire plans. AR and VR technology allows for the facility working that will be key to survival in a changing world.

56 MARCH 2019 Looking for a new job in the Facilities Management industry?

Please visit our brand new job board which is specifi cally catered for Facilities Management & associated industry professionals – your next career move could be only a click away!

Wide range of Salary surveys Job alerts Career advice job listings

Featured Recruiters:

JOBS jobs.fmj.co.uk FACILITIES MANAGEMENT JOURNAL JOBS FACILITIES MANAGEMENT JOURNAL

FM CAREERS - CAREER LADDER / COMPLIANCE

FMJ chats to a facilities professional about how they got into the sector and takes a look Name: Lucy Hind at their career path. This month Current role: COMPLIANCE we talk to Lucy Hind, Facilities Facilities Director ASBESTOS – LEGAL DUTIES Lives: North Yorkshire Director and member of the FMJ editorial steering committee The Asbestos Removal Contractors Association (ARCA) advises that owners and managers of properties – commercial properties, hospitals, schools, factories How did you progress through the and proactive sometimes out of the box - constructed prior to the year 2000 are responsible for profession to your current role? approach to solutionising problems. FM ensuring that employees and non-employees are not I started as a building service engineer gives individuals the scope to be creative and exposed to health risks as a result of asbestos. progressing into service management and define ambition. Asbestos is a hidden danger as asbestos containing into FM. The industry has opened up many What do you think would make the materials could be found in numerous places within a doors for me as I have become embedded biggest di erence to the FM sector? building, such as pipe lagging, insulation board, vinyl floor into the industry seeking continued development and opportunity to network At a very basic level I think taking things back tiles and cement. Being aware of where asbestos can be and help develop others to ensure client / to communication would be a game changer found, and how to manage the risks, is vital to reducing the supplier opportunities, quality and service for the sector as currently we rely more Health risks faced by workers and the public. delivery to enhance the built environment. on more on technology, as the economy Specifically relating to managing and working with Do you have any qualifications or fluctuates with major changes expected asbestos is the Control of Asbestos Regulations 2012 (CAR training in FM and related areas such as during 2019 key consideration needs to be 2012). Within this, Regulation 10 requires employers to make health and safety? And how have you given to ensuring sustainability of both the sure that anyone liable to disturb asbestos during their work, benefited from them? client and supplier sector and through key or who supervises such employees, receives the correct level communication this could be achieved. Having starting my education with a of information, instruction and training to enable them to technical bias it is really interesting to see Are you a member of any FM carry out their work safely and competently, and without risk how it has continued to develop through association or body and if so what trade and H&S qualifications, my MBA in FM to themselves or others. Asbestos awareness training should benefits do you think they provide? and now into my DbA which has supported be given to employees whose work could foreseeably disturb me through my career choices. It is important I am a member of IWFM along with the fabric of the building and expose them to asbestos or to continue to develop and enhance membership of a number of trade supervise or influence the work, such as maintenance sta , skills and H&S training is paramount and associations RICS, CIBSE & ISPE. The benefits electricians and building surveyors. essential within our sector to ensure that the include up-to-date regulatory information, Regulation 4 of CAR 2012 covers the duty to manage environment that we work in is safe for all CDP opportunities and general industry asbestos in non-domestic properties (e.g. factories, shops, whether on client or supplier operations. updates and information key for keeping o ices, hospital and schools) and the common parts of What is your greatest contribution to any FM professional at the forefront of their the FM sector, or your current role? career. domestic premises (e.g. roof space, corridors, boiler rooms). It requires duty holders to identify the location and condition I think increasing FM knowledge at a What advice would you give to of asbestos, and to manage the risk to prevent harm to client level to ensure understanding and someone coming into the profession necessity, increasing awareness of the build anyone who works on the building or to building occupants. now? environment and its associated systems as a An asbestos survey ensures a thorough inspection of An interesting question but an easy to user level to ensure legislation is understood premises. The duty holder should ensure that an assessment and undertaken. I would also say more answer, get a great mentor, smile everyday of the potential risk from ACMs is made and prepare recently bringing CSR to the forefront of and say hello to everyone and keep learning! consideration for an operational business to a management plan, setting out how the risks will be What are the greatest challenges of increase profile, e iciency and interaction managed, and ensure it is implemented. working in FM? with the local community enhancing A record, along with a drawing of the premises, should volunteering and charity engagement. I believe our greatest challenges are ensuring be created containing details of the location of ACMs, and What do you enjoy most about the organisations understand what we can condition and forms. This record, usually referred to as an working in FM? do for a business, the enhancements and asbestos register, should also be dated, as periodic reviews opportunities that we can bring; along with It has to be the diversification of the role and should be carried out, so an up-to-date record is available. the challenge of always being the group that the continuous development of people and The duty holder should ensure that the asbestos register is expected to make savings and e iciencies process. The sector is fluid and I am always is shared with workers who are going to carry out work on/ excited as FM becomes engaged in more with limited resources and funding. in the premises, and work should only start once the duty business aspects from planned maintenance What do you predict could be the holder is satisfied that the information in the asbestos and space to strategy and CSR, our roles are main changes to the FM sector over the always changing and increasing in depth register is known and understood by the workers. Also, the next few years? allowing us to expand our experience and asbestos register should be easily accessible for anyone who making us a key driver moving forward for Technology looks like it is taking control of needs to inspect it. business. the sector with enhancements on going and A duty holder/client has explicit responsibilities under the I would also say the movement of suppliers What personal qualities do you think Construction (Design and Management) Regulations 2015 as consolidation and buy outs continue to are most needed for a successful career (CDM 2015), and if asbestos removal is required, appoint a in FM? happen across the sector. Quality & service competent asbestos removal contractor. are paramount but as more service delivery Tenacity and drive are key for our sector, ARCA has produced guidance documents which never be put o and lose confidence in your is becoming technology driven or moved to are available to download in the clients’ section at ability and your knowledge base, our scope contract service it will be interesting to see is a business enhancer so communication how governance and continued innovation www.arca.org.uk skills are imperative along with a resourceful and business benefit is driven.

58 MARCH 2019 LDS 280x210 bleed.indd 2 14/12/2017 12:56

LDS 280x210 bleed.indd 2 14/12/2017 12:56

LDS 280x210 bleed.indd 2 14/12/2017 12:56