Safety, Sustainability and Human Resources Panel

Date: 17 November 2016

Item: Quarterly Health, Safety and Environment Performance Reports 2016/17

1 Summary 1.1 The TfL Health, Safety and Environment (HSE) Performance report describes the HSE performance across , Surface Transport and London Rail for Quarter 2 2016/17, 26 June – 17 September inclusive and performance across Crossrail for Quarter 1 2016/17 1 April – 25 June.

1.2 The Panel’s input on the development of the content of the report and identification of any topics for more in depth discussion at future meetings for inclusion of the forward planner is also sought.

2 Recommendation 2.1 The Panel is asked to note this paper.

3 Background 3.1 There were no accidental customer fatalities on the TfL public transport network. A total of 13 fatalities are attributed to; suicide (nine) and pre existing medical issues (four). There were no employee or contractor fatalities in the quarter.

3.2 Slips, trips and falls continue to be the main cause of customer injury across the network, with incidents continuing to occur on escalators, stairs, the platform train interface (PTI), and on buses. Programmes to militate against customer injury remain on target and within budget.

3.3 For London Underground, PTI performance continues as modelled. This is as a result of a change in the PTI profile due to the introduction of new rolling stock and increase in customers. The majority of incidents result in minor injury. Our mitigation programmes continue on plan and within budget.

3.4 The overall figure for employee injury continues to improve, however, slips, trips and falls resulting in musculoskeletal injury remain as the main cause of injury. We continue to reinforce safe behaviours through on site briefings, revised risk assessments and lessons learned from the ‘Go Look See’ programme.

3.5 Workplace violence and trauma from witnessing incidents continue to be the main causes of Lost Time Injuries (LTIs) across the business. Employees and suppliers absent for more than seven days with minor injuries in our projects / construction areas is a rising trend. Sharing industry leading practice across all the TfL modes including our work with suppliers to bring people back to work, and roll out of our programmes to mitigate against LTI incidents continues on plan.

3.6 Quarter one provisional figures show vulnerable road users killed or seriously injured (KSI) on London’s road rose by 3 per cent. However, all HGV related KSIs were halved in quarter one of 2016 compared with quarter one of 2015.

3.7 There have been no significant incidents within the quarter that meet the criteria to report to the Safety, Sustainability, and Human Resources Panel. 4 Information

4.1 The 2016/17 Quarter 2 Health, Safety and Environment Performance Reports for London Rail, London Underground, and Surface Transport are attached as Appendix 1.

4.2 The 2016/17 Quarter 1 Health, Safety and Environment Performance Report for Crossrail is attached as Appendix 2.

List of appendices to this report: Appendix 1 - Health, Safety and Environmental Performance – Quarter Two 2016/17 London Underground, London Rail and Surface Transport

Appendix 2 - Health, Safety and Environmental Performance – Quarter One 2016/17 Crossrail

List of Background Papers: None.

Contact: Jill Collis, Director Health Safety Environment Number: 020 3054 8158 Email: [email protected]

Appendix 1

In this report

Performance summary Workforce safety London Underground London Bus London Rail Operational Services Road Safety Environmental performance Audit performance Event planning

Health, Safety & Environmental Performance Quarter 2 Report 26 June – 17 September 2016 Performance Summary

This quarterly health safety and injury remain as the main cause of injury. environment (HSE) report provides an We continue to reinforce safe behaviours overview of the HSE performance for through on site briefings, revised risk London Underground, Surface Transport assessments and lessons learned from and London Rail services for quarter two the ‘Go Look See’ programme. 2016/17. Workplace violence and trauma from There were no accidental customer witnessing incidents continue to be the fatalities on the TfL public transport main causes of Lost Time Injuries (LTIs) network. A total of 13 fatalities are across the business. Employees and attributed to; suicide (9) and pre existing suppliers absent for more than seven medical issues (4). There were no days with minor injuries in our projects / employee or contractor fatalities in the construction areas is a rising trend. quarter. Sharing industry leading practice across all the TfL modes including our work with Slips, trips and falls continue to be the suppliers to bring people back to work, main cause of customer injury across the and roll out of our programmes to network, with incidents continuing to mitigate against LTI incidents continues occur on escalators, stairs, the platform on plan. train interface (PTI), and on buses. Programmes to mitigate against customer Quarter one provisional figures show injury remain on target and within budget. vulnerable road users killed or seriously injured (KSI) on London’s road rose by 3 For London Underground, platform train per cent. However, all HGV related KSIs interface performance continues as were halved in quarter one of 2016 modelled. This is as a result of a change compared with quarter one of 2015. in the PTI profile due to the introduction of new rolling stock and increase in There have been no significant incidents customers. The majority of incidents within the quarter that meet the criteria result in minor injury. Our mitigation to report to the Safety, Sustainability, and programmes continue on plan and within Human Resources Panel. budget.

The overall figure for employee injury continues to improve, however, slips, trips and falls resulting in musculoskeletal

TfL HS E R eport: Q2 1 TfL workforce safety and wellbeing

Workforce statutory reportable Work related violence Workforce statutory reportable injuries In London Underground, the customer injuries facing operational workforce are most There were no workforce and 60 supplier fatalities in the quarter or affected by work-related violence. 50 year to date. The main cause of These incidents are broken down into 45 workforce and supplier employees verbal assaults (50 per cent), physical 38 40 36 34 requiring time off work are slips, assault (25 per cent), and threats (25 29 trips and falls resulting in per cent). In Surface Transport revenue musculoskeletal injury. Of the 45 protection accounted for 83 per cent of 20 injuries in quarter two the majority the incidents. met the criteria for submission of a statutory report due to the injured Partnerships with the British Transport 0 person taking more than seven Police and Metropolitan Police Service Q1 Q2 Q3 Q4 Q1 Q2 days absence, rather than the continue to focus on targeting nature of the injury. hotspots. Additionally, we have rolled 2015/16 2016/17 out refreshed training to frontline employees and trials for the use of Workforce Lost Time Injuries body worn video cameras to deter Workforce Lost Time Injuries For London Underground, the attacks are still underway. 200 184 main causes of workforce LTIs: 41 trauma (27per cent), 47 workplace 156 Workforce safety improvement 147 152 violence (31per cent), and 40 slips 141 programmes – LU only 150 trips, falls (26 per cent). For 123 Under the Safe Working Environment Surface Transport eight of the 18 Steering Group there are currently six LTIs in the quarter resulted from 100 projects being actively pursued; workplace violence with stress as electricity at work, manual handling, the predominate outcome. working at height, lifting operations, 50 track access and objects falling from

height. The outcomes of the programmes are to achieve a 10 0 percent reduction in incidents by 2018, Q1 Q2 Q3 Q4 Q1 Q2 compared to 2015/16 performance. 2015/16 2016/17

TfL HS E R eport: Q2 2 TfL workforce safety and wellbeing

LTI incident mitigations In Surface Transport, an employee T fL workforce work related violence All current mitigations are progressing injury occurs every 2.5 days on average. 750 on plan, and within budget, with an To ensure the achievement of the 633 639 expected sustained reduction of Everyone Home Safe and Healthy 604 591 incidents on completion. To further Everyday strategic goal, a new working 559 support this, best practice sharing group comprising operational 482 between all modes within London Rail, management teams from across the 500 Surface Transport and London different areas of Surface Transport has Underground continues. been created to collectively;

Current mitigations in place include; • Study the trends and patterns in 250 causes of injuries to employees • Partnership working with the Police • Identify cross learning opportunities continues. Relaunched in June • Examining existing local safety work 2016, Operation Spearhead targets programmes repeat revenue offenders • Share best practice and provide 0 minimising the potential of a staff peer support. Q1 Q2 Q3 Q4 Q1 Q2 assault. 2015/16 2016/17 The group will have an interface with • A refreshed conflict management other key committee groups to ensure training package is now in place for full dissemination of information front line employees. The primary and/or escalation of issues and focus includes conflict avoidance, concerns. de-escalation and reporting of incidents.

• HSE coaching workshops are being rolled out in quarter three. This cascade communication tool will be used to coach operational personnel and result in local HSE improvement plans.

TfL HS E R eport: Q2 3 TfL workforce safety and wellbeing

Drug and alcohol testing Due to a recent increase in positive test No employees Working days Reason for absence results a communication programme is absent lost % of working Days lost per The total number of safety critical under development to reinforce our days lost employee Musculo Skeletal 1,230 14,143.0 23.4 employees tested in quarter two: drug and alcohol policy. This will be 0.59 Mental Health 637 12,477.6 20.7 0.52 . Unannounced (198), For Cause (18), rolled out from Quarter 3 Gastrointestinal 1,360 6,310.4 10.5 0.26 Monitoring (21) and Post incident Accidents/Assaults 448 5,727.4 9.5 0.24 (12). Sickness Absence Other 542 4,834.6 8.0 0.20 Neurological Inc Eye and Ear 598 3,826.5 6.3 0.16 The total number of safety critical Average days absence per employee Coughs and Colds 845 3,609.9 6.0 0.15 employees for the financial year in across TfL for quarter two is 2.50 days. Respiratory 288 2,275.0 3.8 0.09 LU Operations is 14,077 with a Heart Diseases Including Blood Pressure 117 2,207.6 3.7 0.09 minimum 5 per cent target of 710. A Musculoskeletal injury and mental Genitourinary/Renal 150 1,495.9 2.5 0.06 total of 337 safety critical health continue to be the top causes of Cancers/Carcinoma/Tumour/Neoplasms 51 1,389.0 2.3 0.06 employees have been tested to absence. Infections 153 964.9 1.6 0.04 date. LU major construction projects Pregnancy/Childbirth 70 761.1 1.3 0.03 Endocrine and Metobolic Disorders Inc have a total of 274 safety critical 22 317.0 0.5 employees with a minimum 5 per Diabetes 0.01 Total: 6,511 60,340 cent target of 14. A total of 5 safety Headcount full time equivalent ( not 24,138.70 critical employees have been tested including agency / contractors): to date. Further details of the Average sickness days per employee: 2.50 Surface Transport drug and alcohol testing will be provided in quarter three.

There were 5 positive drug and alcohol tests in the quarter. Appropriate disciplinary action up to and including dismissal is taken against anyone who is found to be in breach of our drugs and alcohol policy.

TfL HS E R eport: Q2 4 TfL Occupational health and wellbeing improvement programme

Occupational Health have now Occupational Health activities completed the quarter two • Further 26 champions trained in quarter tw o. The role planned ahead for the next quarter activities of the health and well of the c ha mpion is to: motiv a te and s upport of 2016/17 include: F urther 26 champions being improvement programme for colleagues• to achieve their health and w ellbeing 2016/17, these include; goals s otrained they can in realisquarter e the 2 benefits - 2016 and enjoyment this brings . • Ongoing Cancer Awareness campaign, workshops and

H ea lth & stands across TfL Wellbeing C hampions • Time to Change agents will be recruited in October to support the mental health awareness Mini Health Expo • 25 fairs delivered GB Health and campaign. • GCC Award Ceremony Wellbeing Health F airs across TfL • Time to C hange pledge week recommitment • Ongoing Flu vaccination • S urviving C ancer talk campaign – launched in October • S tands providing health and wellbeing • The Wellbeing at Work Index information has been implemented into the employee survey, Viewpoint. Results are due out in • Cancer Awareness Movement GCCGlobal –C orporateChallenge C hallenge November. H ea lth Ma tters completed campaign – 17 stands Ma tters Completed and workshops • 503 tea ms with a tota l • Launch of Mind Matters – delivered across TfL of 3521 participants Mental health initiatives and • F lu Vaccination • 14,296 step average campaign launched - • 4,227,106,749 tota l sleep awareness campaign 29 on site clinics Mind Matters s teps delivered along with • 2,705,348 K M • Launch of 4 Steps to Health – daily clinic at Townsend distance covered Health and Wellbeing intranet Time to Change pledge House Time to Change pledge pages in December • Pledge recommitment s igned by the C ommis s ioner • P ledge recommitment signed by Mike Brown w ith v ideos of s upport from the Commis s ioner, and Videos of Mike Brown, Mark Wild and Leon • the London Underground and S urface Trans port • Health fair programmes Daniels supporting the Time to C hange pledge Managing Directors continue. • TimeTime to Change:C hange A Agent gent recruitment recruitment campaign campaign launchedlaunched

TfL HS E R eport: Q2 5 Supplier workforce safety: Surface Transport

Supplier major injuries

There were no fatal incidents within the quarter or year to date. Contractor injuries improved by 2 per cent on the previous quarter Collisions (23 per cent) assaults (22 per cent) and strain / sprain (15 per cent) were the main causes of injuries.

Supplier work related violence

Of 450 incidents in quarter two, 29 per cent were physical. 31 of the attacks led to injuries, 2 of which required treatment at hospital. All injuries were to bus drivers and conductors. In quarter two, 128 incidents involving bus drivers were reported to Police for follow up investigation and potential prosecution.

TfL HS E R eport: Q2 6 Customer safety: London Underground and TfL Rail C us tomer F atalities Customer fatalities A c cidenta l Medical rela ted S uicide C rime related There were nine suicides on the 14 TfL transport network and two medical related fatalities in quarter 12 two. Both medical related fatalities were due to pre existing cardiac 10 2 conditions. There were no employee or contractor fatalities 8 10 6 during the quarter, and none in the 6 3 9 year to date for London 7 Underground or TfL Rail. 8 4 4 5 2 2 accidental fatality 1 2 0 1 1 1 1 Q1 Q2 Q3 Q4 Q1 Q2 2015/16 2016/17 Customer statutory reportable RIDDOR incidents S tatutory reportable injuries to customers Slip, trips, falls incidents remain our 30 main cause of customer reportable 26 incidents all of which resulted in 24 25 23 23 soft tissue injuries and superficial wounds.Incidents continue to occur 20 at the following locations; on 20 escalators (40 per cent), on stairs (20 15 per cent), and the platform train 15 interface (15 per cent). 10

5

0 Q1 Q2 Q3 Q4 Q1 Q2

TfL HS E R eport: Q2 7 Customer safety: London Underground and TfL Rail

Night tube incidents incidents Night Tube launched on 19 August 100 2016. Five customer injuries to date: 91 three as a result of falls on stairs and escalators, one due to entrapment in 70 the gate line, and one caused by an altercation between two customers. Incidents resulted in a head injury and 50 musculoskeletal soft tissue injuries. Three incidents involved alcohol as a contributory factor.

3 2 0 P 06 16/17 P 07 16/17 Grand Total Day G rand Total Night

TfL HS E R eport: Q2 8 Safety improvement programmes: London Underground and TfL Rail

Customer injury mitigations The benefits are expected to be fully PTI Performance We have programmes in place to realised in April 2017 and displayed mitigate against injury to customers through a sustained drop in incidents. being caused by slips, trips, and falls We have launched a new customer on escalators, stairs and at the safety poster campaign and supporting platform train interface. The this with continued public address programmes remain on target and announcements and extra targeted within budget, with an expected 10 platform staff to assist and support per cent reduction in incidents on customers. completion in 2017. Escalators safety mitigations update PTI improvement programme High impact escalator safety initiatives, The highest proportion of PTI aimed at changing the behaviour of our incidents continue to be falls customers are due to be rolled out at between the train and the platform. the top 15 escalators at 10 stations with In quarter two there were 80 reoccurring incidents. Work has now reported incidents, hotspot been completed to agree which stations locations continue to be Baker and initiatives should be applied. Some Street, Finchley Road and Tower Hill. initiatives are not suitable for some sites due to the design of the escalator The Getting Active about PTI Safety or heritage issues. All refurbished (GAPS) programme continues to escalators will have the embedded review obscured / oblique views in safety handrail as standard and red partnership with the Trade Unions. combs will be fitted to all suitable Realigning platform nosing stones to machines as standard. Improvement reduce or eliminate the gap continue works are planned for delivery on target against plan and within throughout Winter 2016/17. budget. Additionally, the programme is currently working on; different Stairs safety mitigations update methods of highlighting the PTI to Following a survey of 261 stairs across make the gap clearer and enhanced the network a large proportion were customer behavioural change found to be in a poor condition with initiatives. worn or damaged components. All 261 stairs are currently being prioritised for remedial work, 52 of these are currently progressing.

TfL HS E R eport: Q2 9

Asset safety: London Underground

Derailments Signal Passed At Danger (SPAD)

There were two derailments in the Total numbers of SPADs, all quarter. One engineering train categories, shows a stable trend, derailment and one empty with 39 occurring per period on passenger train whilst shunting average. There were 118 SPADs around Ruislip depot. There were during quarter two, of which 97 no injuries, only superficial damage were attributable to train operator was sustained and the train was error; 21 were attributable to either returned to service after minor Service Operator, signal or alleged repair. train equipment malfunction.

Lift and escalator defects Unique to the London Underground Network, an There were fourteen lift and automated train protection system escalator defects in the quarter is used to bring the train safely to a across the network. In all cases stop to prevent against customer each asset was taken out of service or operator injury during a SPAD. and repaired. The majority of these Where a train operator related defects relate to a wear strip design SPAD has occurred tailored issue. corrective training and development plans are implemented, supported by SPAD reduction plans on relevant lines.

TfL HS E R eport: Q2 10 Customer safety: London Buses

Customer fatalities Tackling Anti-Social Behaviours on London’s Buses There were two customer fatalities on London Buses, both of which were The work to tackle low-level anti-social medical related. behaviour and improve customer experience will see the trial of a new Customer incidents resulting reporting system in Q3. The trial which will in being taken to hospital involve bus operator Tower Transit will include the introduction of a new incident Falls on buses accounted for 218 of form to capture issues such as rough the 295 injuries which required sleepers, schools issues, begging, littering hospital attendance. Further analysis and graffiti to further strengthen efforts to is being undertaken to understand deal with them. Agencies involved what more can be done to reduce comprise: these falls as part of the bus safety • The Roads and Transport Policing programme. Command • Local authorities • Local Safer Transport Policing Teams London Bus Customers Taken to Hospital • Homeless charities The longer-term goal is to introduce an 350 326 electronic recording system via iBus 2. 309 302 295 300 279 285

250

200

150

100

50

0 Q1 15/16 Q2 15/16 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17

TfL HS E R eport: Q2 11 Customer safety: London Buses

Falls on buses Intelligence Based Risk Assessments

Falls on buses have remained the main IRIS, the central incident database, has cause of injuries to passengers. been reconfigured to enable managers Thirteen per cent of the falls on buses within bus companies and TfL to access were on the stairs and 24 per cent were incident data relating to the whole bus during boarding/alighting. A detailed network, not just their own incidents. analysis of falls is underway to target The expectation is that managers further interventions. undertaking bus route risk assessments will have a greater level of intelligence All bus collisions and those involving which will enhance their ability to Vulnerable Road Users evaluate hazards and decide on suitable controls. There was a slight improvement on the number of road traffic collisions involving buses. Four per cent of the 6,363 collisions resulted in injuries, one which was a fatality to a pedestrian. London Bus Collisions and those involving vulnerable

With VRUs road users (VRU) All Collisions 350 7501 8000 6664 6507 300 6223 6363 7000 5711 6000 250 5000 200 4000 150 3000 100 2000 50 1000 0 0 Q1 15/16 Q2 15/16 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17

All bus collisions Bus collisions and VRU

TfL HS E R eport: Q2 12 Safety improvement programmes: London Buses

A full supplementary paper has been submitted to Safety, Sustainability and Human Resources Panel on the 17 November 2016, that outlines the progress of the full Bus Safety Programme. Below are some additional items.

Bus Safety Data A bus safety dashboard has been developed to provide an easy to access information on TfL’s quarterly performance. This will supplement the full dataset which has been published for the past two years.

Work on publishing investigation summary into fatalities on the London bus network was progressed. Once completed, the summary will be published as part of TfL’s greater commitment to transparency.

TfL HS E R eport: Q2 13 Asset safety: London Buses Bus Engineering Quality: Bus Engineering Quality Monitoring Average Defect Points Per Bus (EQM) 6.0 5.4 5.4 5.2 Bus companies have continued to work towards improving their EQM 5.0 4.6 performance. The improvement in the 3.9 quarter is partly being attributed to 4.0 3.8 TfL’s closer monitoring of the worst performing bus garages. 3.0

Average PointsAverage 2.0

1.0

0.0 Q1 2015/16 Q2 2015/16 Q3 2015/16 Q4 2015/16 Q1 2016/17 Q2 2016/17

TfL HS E R eport: Q2 14 Safety performance: London Rail Docklands Light Railway (DLR), London Trams (LT), Emirates Airline (EAL) and London Overground (LO)

Customer fatalities Operational supplier assaults Customer RIDDOR reportable injuries Most supplier work-related violence There have been no customer incidents in London Rail are towards 4 fatalities in Quarter Two. However, employees in frontline customer there was one customer fatality in service connected with revenue 3 3 Quarter One. A passenger fell onto protection, and occur while fares are 3 the track at Star Lane station and being checked. was hit by a train. At the inquest, 2 the Coroner concluded the incident Assaults on the DLR and London 2 to be an accident. The DLR and Overground have further reduced KAD teams are reviewing how they despite increased ticket revenue 1 can further manage vulnerable inspections. Conflict avoidance 1 people on platforms. Revised training and partnership working with control measures are expect in the British Transport Police (BTP) have 0 0 quarter three 2016/17. been rolled out. This includes the 0 introduction of a body camera trial Q1 15/16Q2 15/16Q3 15/16Q4 15/16Q1 16/17Q2 16/17 and a launch of a new conflict avoidance training programme. Customer RIDDOR incidents Operational supplier assaults 800 There was one workforce statutory 660 There have been three statutory reportable incident for London Trams reportable customer incidents in in Quarter Two. A Revenue Inspector 600 Quarter Two, all at DLR. One suffered head and facial injuries incident occurred at the Passenger during an assault. Injuries resulted in Train Interface (PTI), resulting in hospitalisation and absence from 400 347 330 two customers taken to hospital work for over seven days. This 284 following falls down the gap due to RIDDOR reportable incident was due overcrowding. One customer was to the absence from work not the 200 107 taken to hospital with a suspected nature of the injury. 79 broken arm after a fall on stairs. 0 2012/13 2013/14 2014/15 2015/16 Q1 Q2 16/17 16/17

TfL HS E R eport: Q2 15 Safety performance: London Rail Docklands Light Railway (DLR), London Trams (LT), Emirates Airline (EAL) and London Overground (LO)

Environment Project safety

London Overground - Noise Docklands Light Railway – there were impact modelling has been no project accidents in the quarter, and concluded with number of DLR projects have now gone 303,523 locations identified as potentially hours without a lost time injury. requiring additional mitigation. An unannounced drug and alcohol test Adjustment of rail head lubricators resulted in a DLR project contractor has reduced the number of wheel testing positive for drugs. He has had squeal alerts receiving by the fixed his track access license withdrawn and monitoring device at Holywell no longer works for his employer. Curve, adjacent to Shoreditch High Street. Further assessment is London Overground- There were no underway to identify and mitigate reported injuries on any London the root causes of this intermittent Overground projects during the quarter. problem. There have now been over 400,000 hours worked without injury. A number of proposals are being assessed to improve the collection A series of internal management and disposal of coal tar deposits on coaching sessions were rolled out the tunnel wall at Wapping station. throughout London Overground to improve the effectiveness of safety tours conducted at construction sites.

London Trams – There were no major incidents or injuries on London Trams projects this quarter.

TfL HS E R eport: Q2 16 Asset safety: London Rail Docklands Light Railway (DLR), London Trams (LT), Emirates Airline (EAL) and London Overground (LO)

Docklands Light Railway London Overground There were three SPADs (signals Quarter two has seen no activations of passed at danger) in the quarter, all the Train Protection Warning System, of which took place at depot sites. safeguarding against SPADs. A number KAD have implemented an action of actions are in progress focussing on plan to address the non- influencing driver behaviour during compliance by revising standard safety critical activities and at known operating procedures and hotspots. This will continue to be implementing a new competence monitored for effectiveness.. management system. London Trams There were several asset failures in The number of wrong side door the quarter, including an escalator openings has increased this quarter step pile up at Tower Gateway and compared to quarter one. There multiple lift entrapments. In all have not been any injuries as a result cases each asset was taken out of of these incidents in the quarter or service and repaired. These issues year to date. are being actively managed by KAD with support from DLRL, and the The Tram Operator have had a number of lift entrapments has to human factors investigation carried reduced. out, and the results are expected in quarter three 2016/17. In the Emirates Airline interim, London Trams will be An incident of a cabin leaving the terminal with its doors unlatched introducing new automated occurred in quarter two. EAL are announcements to advise customers working closely with the which side the doors will open on. manufacturers, Doppelmayr, to This is in addition to modifications of introduce a number of electro- the position of door opening buttons mechanical modifications which will that have already been undertaken. eliminate the possibility of another incident of this type.

TfL HS E R eport: Q2 17 Customer safety: other operational services Dial-a-Ride (DaR), London River Services (LRS), Taxi and Private Hire (TPH), Victoria Coach Station (VCS), and Santander Cycles

Customer major incidents Service Operations Customer Major Injuries

There have been no fatalities in the 18 17 quarter or year to date. 16 14 Seven of the 10 customer major 14 injuries in the quarter involved cycle 11 hire users. In four cases, the injuries 12 10 9 were as a result of falls while using 8 the bikes. The three other 8 6 instances were from collisions. 6 Two DaR and a VCS passengers 4 needed hospital treatment following two incidences of falls 2 and a cut after being struck against 0 a coach while boarding. Q1 2015/16 Q2 2015/16 Q3 2015/16 Q4 2015/16 Q1 2016/17 Q2 2016/17

TPH Roadworthiness and compliance checks at TPH Roadworthiness and roadside compliance checks at roadside Taxis Private Hire Vehicles 100% Performance in the quarter exceeds 90% the target of 80 per cent 80% compliance for both taxis and 70% private hire vehicles inspected. 60% 50% 40% 30% 20% % of Vehicles Compliant 10% 0% Q1 15/16 Q2 15/16 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17

TfL HS E R eport: Q2 18 Road safety All KSI on London Roads

600 All road safety data is provided one 550 541 522 520 quarter in arrears and are 500 provisional statistics due to our 500 arrangement with the third party data supplier. 400

All KSI on London’s Roads 300 Provisional figures shows KSIs fell by two per cent in Q1, 2016 200 compared with the previous quarter. The performance was 100 however worse than Q1 of 2015.

accidental fatality 0 Q1 Q2 Q3 Q4 Q1

2015 Vulnerable2015 road user2015 KSIs on Londons2015 Roads2016 Vulnerable road user KSIs on London’s Roads 500 Vulnerable road user KSI on London Roads 434 450 420 412 422 Provisional figures shows VRU KSIs 403 400 were up 3 per cent in Q1, 2016 compared with the previous quarter. 350 The performance was also worse 300 than Q1 of 2015. 250 200

150

100

50

0 Q1 Q2 Q3 Q4 Q1 2015 2015 2015 2015 2016

TfL HS E R eport: Q2 19 Road safety

KSI whilst using Taxi, PHV, Coach and Bus KSI whilst using Taxi, PHV, Coach and 30 Bus 25 25 23 Provisional figures shows KSIs involving 21 21 20 occupants of buses, coaches, taxis and 20 private hire vehicles fell by 12 per cent in Q1, 2016 compared with the 15 previous quarter. The performance was consistent with Q1 of 2015. 10

5

0 Q1 Q2 Q3 Q4 Q1 2015 2015 2015 2015 2016

KSI by HGV KSI by HGV 35 32 Provisional figures shows KSIs arising 30 from collisions with HGVs fell by 33 25 23 24 per cent in Q1, 2016 compared with 25 the previous quarter and were half that 20 16 reported Q1 of 2015. 15

10

5

0 Q1 Q2 Q3 Q4 Q1 2015 2015 2015 2015 2016

TfL HS E R eport: Q2 20 Safety improvement programme: Road Safety Plan

A full paper has been submitted to Post implementation surveys

Safety, Sustainability and Human including Speed, Traffic Flows,

Resources Panel on the 17 Journey Time Reliability, Bus

November 2016, that outlines the Journey Times, Air Quality, progress of the full Road Safety Pedestrian & Cycle counts and

Plan. Below are some additional perception interviews taking place items. in October for Brixton Town Centre and November for Clapham High Quietways Street. London's first Quietway route, a continuous sign-posted route Speed Surveys, Traffic Flows, linking Greenwich and Waterloo by Journey Time Reliability and Bus quieter backstreet roads, was Journey Times taking place in opened. The Quietway programme November for Southwark Street along quieter backstreets will help and Stamford Street. open up a whole new area of London for people walking and In quarter three , a further four cycling and support non-polluting 20mph speed limit trials on the and healthy travel for commuting TLRN will be introduced on A1 or leisure. Upper Street, Kings Cross- Farringdon Road, Earls Court Road 20mph zones and Camden Street. For every We have completed the 1mph reduction in vehicle speed, a introduction of trial 20mph speed 6 per cent saving in casualties is limits on the TfL Road Network expected. (TLRN) at four locations in Central London:

Brixton Town Centre Clapham High Street Southwark Street Stamford Street

TfL HS E R eport: Q2 21 Asset safety: Roads

CAT1 Road Defects Repaired Within Category I defects repaired within 24 Hours (%) 24 hours 100 100 99.95 Performance continues to exceed 99.9 the target of 98 per cent of 99.9 Category 1 road defects being 99.8 repaired within 24 hours. 99.8 99.7 99.7 99.6 99.6

99.5

99.4 Q1 2015/16 Q2 2015/16 Q3 2015/16 Q4 2015/16 Q1 2016/17 Q2 2016/17

Traffic Light Defects Repaired Within Traffic light defects repaired within 2 Hours (%) 2 hours 100 98.6 98.6 Performance is maintained at a 98 97 high level of 98.6 per cent defects 96.4 repaired within the 2 hour service 96 level set. 94.3 94 92.4 92

90

88 Q1 2015/16 Q2 2015/16 Q3 2015/16 Q4 2015/16 Q1 2016/17 Q2 2016/17

TfL HS E R eport: Q2 22 Environmental Performance 2016 / 17 LU Electricity Consumption

Energy use – London Underground Traction Non-Traction 15/16 Total Electricity Only 120,000,000

The total electricity consumption 100,000,000 for quarter two was 293 GWh and an average of 46g of C02 emmitted 80,000,000 per passenger km from electricity consumption . 60,000,000 This is significantly lower than this time last year because Government 40,000,000 values for carbon intensity of the national grid are lower for 2016 20,000,000 than 2015. KWh / Energy Consumption Total

There has been negligible energy 0 consumption increase seen so far 1 2 3 4 5 6 7 8 9 10 11 12 13 from Night Tube. This is due to the low frequency compared to overall How much we recycle 6000 180 service. 73% Tonnes Tonnes 90% Waste management 5000 150 42% recycled accidental fatality Waste management is reported 4000 120 quarterly, in arrears due to the availability of data from our third 3000 90 party waste contractors. Quarter 1 results are shown. 2000 60 70%

1000 30 Not recycled Not recycled Not 0 0 Commercial Construction Commercial Construction & industrial & demolition & industrial & demolition Non-hazardous waste Hazardous waste

TfL HS E R eport: Q2 23 Environmental Performance

Compliance data is reported Environmental complaints – London quarterly, in arrears due to the Underground Only availability of data. All environmental complaints are being managed locally by the appropriate Breaches of consent – London persons following established Underground Only processes, noise and vibration complaints remain the top cause for There has been discharge consent complaint. breaches at four sites, within the quarter. The following actions have We are working with Local Authorities been agreed to manage the across London to manage the following breaches: high potential noise complaints at the following locations: • Fleet manager of relevant lines to nominate ambient managers Earls Court – PA noise as single point of contact for Further training of operatives is required receiving sampling information to ensure that future use of the PA • The Professional Head of system doesn't trigger further Drainage to assist in establishing complaints. an efficient monitoring and cleaning regime. Depot – track noise A noise survey is taking place on 08 At Northumberland Park Depot November to establish the severity of there was a large increase in oil, the issue. Appropriate action will then grease and sediment which be implemented. breached the consent. Initial investigations suggest that Barbican / Moorgate – construction construction work may have caused and asset noise this or a change in process at the The Environment Team and depot. It is recommended that the Community Relations team are working pump chamber be cleaned out and with the multiple project teams at the further monitoring conducted. site to ensure remedial noise reduction measures are implemented.

accidental fatality

TfL HS E R eport: Q2 24 Audit performance

For quarter two, 32 two of the 53 In the nine Technical audits, the key - there was poor management of the audits were ‘Adequately Controlled’. themes identified were: welding equipment e.g. storage, In these audits, the processes were defective equipment, hazardous observed to be effective and had - the suitability of project management chemical signage, and documentation been complied with locally. There systems to manage delivery of assets; when compared to industry best were nineteen Requires practice; Improvement audits. - consistency of compliance with existing requirements with particular regard to the - there was poor storage and In the ten Occupational HSE audits, use and maintaining of asset information in calibration of other, non-welding, the key themes identified were: asset database systems equipment.

- the quality of HSE risk assessments One audit on alumino-thermic welding at All Priority 1 actions have now been and the absence of topic specific Maintenance Infrastructure Services (MIS) satisfactorily completed. A follow-up assessments; was completed in April and received audit has since been conducted and ‘poorly controlled’ audit opinion. This was management processes have been found - the implementation of pro-active part of a series of audits involving other to be significantly improved. monitoring tools to measure business units, none of which were poorly compliance with the HSE controlled. The purpose of the audit was A table of planned and completed audits management system; to assess the implementation and can be found at the end of this report. effectiveness of the processes employed - local awareness of HSE by MIS for alumino-thermic track welding. management system requirements This is a process used in the rail industry and ineffective local assurance for around 100 years for joining track on activities to identify areas of site. weakness. The audit identified three Priority 1 issues. It is noted that the HSE transformation programme has a - the first related to assurance once the number of work streams underway welding had been completed, i.e. weld to address the points identified inspections had not always been above. completed and/or recorded in the asset management database. This could have resulted in a higher risk of sub-standard welds not being identified;

TfL HS E R eport: Q2 25 Audit performance

Strategic risk Audit Q1 Audit Q2 Audit Q3 Audit Q4

15 428 Payment 16 137 16 124 SR1: TFL Workforce and Governance Card Industry Data Security THORNTASK Lessons Learnt R&U Governance structures become unfit for purpose Standards (PCI DSS) Compliance

SR5: TFL does not respond to increasing Financial Challenges

15 795 LU 15 760 LU 15 706 Complianced with 15 747 Management and Working on Station Platforms Control of Working at Height revised CDM Regulations Diaposal of High Risk Waste SR9: TFL Fails to prepare for or deal 16 412 London with a catastrophic event. 15 751 Lifting Operations Underground Station Security Review 16 406 Engineering Network 16 405 Engineering Operational 15 405 Security of Power 16 407 16 426 Infrastructure Control Control: Neasdon Depot Assets: Application Control Assets in Rail & Underground Connect Network Security - Station WiFi Network Signalling Review

SR10: TFL suffers a significant IT failure or attack 16 408 Supervisory Control and Data Acquisition (SCADA) Network Security

15 635 16 706 Management of LU Land 16 712 LU 16 711 16 628 MTR 16 702 LU Project Specific 16 619 LU Value for money in small and Property and interface with 16 710 LU Track Clearances CPD -Load Application LU 4LM Upgrade Project Crossrail Commercial Works Information Documents Investment Change Programme contracts third parties Process Signalling Assurance Management by Rail for London

SR11: TFL fails to deliver key investment programmes or elements of 16 753 Project use of Pathway key programmes 16 628 MTR 15 409 Security Assessments of and Maintenance Teams' 16 714 LU Crossrail Commercial LU Transport SCADA systems Readiness to deliver support for Project Requirements Management by Rail for London new Signalling assets

TfL HS E R eport: Q2 26 Audit performance

16 735 LU 15 757 Points 16 729 16 713 LU 16 731 LU 15 768 72 Tube 16 703 Supplier Assurance - 16 704 Supplier Assurance - Operations Communications and Crossings (P&C) LU O[erations - Management Plant Approval Process for Operations - Obsolence of Block - Structural Repair Project Keltbray Ltd Viking Precision Ltd adn Information (C&I) asset maintenance/inspections of the LANP Construction Sites Assets maintenace regime 15 727a 16 730 LU 16 738 *Blank* LU *Blank* LU 16 613 Mobilisation of the new 16 750 Wheel Track Alumino Thermic Welding - Operations - Repeat Asset LU Operations SSL Signal Operations - Automatic Track Operations - Fleet Calibration London Overground Operator set Management MIS Failure Avoidance Maintenance Monitoring System process

16 732 LU 15 753 Maintenance of Air REW – Overhaul of Signal *Blank* LU 16 745 LU *Blank* LU JNP Handling Units for Critical Equipment and Management of Operations - Fleet Operations - Fleet Central Line Track Maintenance Rooms the Signalling Equipment Management of Safety issues HOPL Emergency Stores

SR12: TFL fails to maintain elements of the asset base resulting in asset failure or operational decline.

15 728 Management of Current 16 744 LU 16 736 LU *Blank* LU SSL Rail Indicator Devices (CRIDs) Operations - Piccadilly Line fleet Operations BCV Signal Track Maintenance and Permanent CRIDS Life Extension project Maintenance

16 737 LU Operations JNP Signal Maintenance

TfL HS E R eport: Q2 27 Audit performance

16 733 LU 16 796 LU 16 749 LU 15 766 LU HSE Incident action 16 717 Wabtech (Brecknell Wills) 16 755 Completion of Station 15 803 Supplier Audit: Operations NR Maintenance of 16 773 R&U Operations Upminster Rolling Operations - Review of Change Tracking Supplier Audit Electrical Testing John Bradley and Son LTD signals on the Wimbledon HSE Transformation Project Stock Depot HSE Management to Rolling Stock Process Branch 16 797 16 707 LU 16 781 LU 16 786 LU *Blank* LU *Blank* LU 15 795 Health and Safety Assurance in Access & proctetion assurance Operations Cockfosters Rolling Operations Changes to Station Operations - Pumps & Drainage Operations -Training, design and LU Working on Station Platforms Emirates Air Line arrangements Stock Depot HSE Management Fire Precautions Competence Management Delivery

16 795 LU 16 782 16 793 Role of 16 769 R&U Management and *Blank* LU *Blank* LU works Environmental Audit of the *Blank* LU CDP LU Operations Signals SSL South Principal Contractor Under CDM prevention of nuisance noise Operations - IRSE Competence Planning Lockdown Procedures Padding Bakerloo Line Tunnel Exclusion zones HSE Management in L&E Projects and vibration management System Project

16 768 LU 16 796 16 779 LU Operations Introduction of new 16 778 LU 16 708 DAE LU Operations Upminster 16 756 TFL Operations Stonebridge Park 16 701 LU 16 774 R&U signalling products and Operations Central Line HSE Supplier Assurance Rolling Stock Depot HSE Management of stress Rolling Stock Depot HSE CPD Working with Electricity HSE Transformation Project management of associated Management Management Management SR14: TFL fails to meet operational special conditions safety targets. 16 787 LU *Blank* LU 16 734 LU 16 793 16 770 LU *Blank* LU 16 794 LU CPD 15 756 Consultancy - Signal Operations - Fit for the future Operations - Track Operations Signal Maintenance Role of Principal Contractor Management of Occupational Operations - Power Maintenance Working at Height Design Management Stations - transfer of Station HSE Manufacturing Division HSE Surveillance Under CDM in L&E Projects Noise Risk HSE Management duties Management

16 776 LU 16 782 LU 16 801 DK 16 718 Supplier Audit: Operations Hammersmith & City Operations Signals SSL South Rewinds Supplier Assurance Sweetnam and Bradley Line HSE Management HSE Management

16 775 LU 16 777 LU Competence Requirements for 15 760 16 719 Supplier Audit: Old Operations HSE Undertaking civil engineering LU Control of Working at Height Town Engineering Management safety critical work 16 783 LU 16 788 LU Operations Transplant HSE Operations Fleet Competence Management Management

TfL HS E R eport: Q2 28 Event planning

Summary The State Opening of Parliament on 18 London Resilience Forum National threat level The purpose of this chapter is to May was a very high-profile ceremonial Local Resilience Forums were The national threat level was reviewed by update the Panel on resilience event which required considerable security introduced in 2004 under the Civil central government following the matters relevant to TfL during and traffic management. The close Contingencies Act to provide the terrorist attacks in Brussels in March. The Quarter 1 (April to June) 2016/17. working relationship between us and the means for those involved in threat level from international terrorism agencies involved minimised the impact of emergency preparedness to for the UK is assessed as SEVERE. Recommendation the event on road and transport users. collaborate at a local level. The The threat level for Northern Ireland- The Panel is asked to note this forum ensures London’s related terrorism is set separately for report. Events in June included Royal Mail 500, preparedness in the event of Northern Ireland and Great Britain the London to Brighton Cycle Ride, and emergencies and coordinates the (England, Wales and Scotland). In th Major pre-planned events Pride. The official 90 birthday of Her activities of a wide range of Northern Ireland it is SEVERE and in th There were a number of major Majesty the Queen and the 95 birthday organisations to achieve this. It also Great Britain it is SUBSTANTIAL. events during Q1, alongside our own of Prince Phillip were celebrated on the provides a link between emergency (SEVERE means that a terrorist attack is major highway works and third party weekend of 10-12 June. The celebrations preparedness and resilience at the highly likely; SUBSTANTIAL that an construction taking place across the included a service of Thanksgiving at St local and national levels. More than attack is a strong possibility). Capital. Paul’s Cathedral, and the Queen’s Birthday 170 organisations make up the Parade (Trooping the Colour) culminating London Resilience Partnership. Business continuity management On 24 April the London Marathon in the Patron’s Lunch on The Mall - A Business Recovery Plan was put into took place with a record number of attended by 10,000 people. All these The Forum met on 13 June and action once during the quarter as a result competitors. The event was events received worldwide media received a presentation by the of water leak from a damaged gutter at a successfully managed from the coverage. Department for Communities and TfL office. Plans were invoked to allow Palestra Events Liaison Facility (PELF) Local Government on the preceding engineers to test the safety of electrics and again demonstrated London’s West Ham United Football Club took up winter’s storms, the impacts across within the building. This incident affected ability to deliver large, globally- residence in the London Stadium in the the United Kingdom, and the lessons 80 members of staff who - as per their recognised events. This year several Queen Elizabeth Park, attracting significant learnt. The Forum also considered Business Recovery Plan - worked from extra events were held adjacent to new football and shopping crowds to the progress against the published home for the remainder of the day. The the Marathon route on the South area. A large amount of planning with London Resilience Partnership incident was resolved the following day. Bank to celebrate 400 years since multiple stakeholders and agencies has strategy, as well as updates from The pan-TfL Business Recovery William Shakespeare’s birth. been undertaken to ensure crowd control agencies, working groups and Management Team was alerted of the is robust throughout the park and to the projects. incident, but it was managed locally by In May there were a number of major transport hubs. To date the crowd control Business Continuity Managers. events including the Hackney Half has been working successfully and we are Marathon, Moonwalk and The continuing to work with the relevant Chelsea Flower Show. agencies to continue to develop crowd management plans for the remainder of the season.

TfL HS E R eport: Q2 29

Event planning

The annual Business Continuity In partnership with the Business and Surface Transported Exercise Unified London Underground Awareness Week (BCAW) campaign was National Government professional Response, which was an EU financed The operational planning for the August successfully held in May focusing on association and the Institute of Civil multi agency disaster management bank holiday was completed to account preparedness actions. Protection and Emergency Management exercise led by the London Fire for the significant engineering works (ICPEM), Surface delivered two resilience Brigade. The scenario was based across national rail, London Rail and Planning and preparation for the pan-TfL conferences during BCAW in May. This around a building collapse close to London Underground infrastructure. This Business Impact Analysis (BIA) project is brought together multi-agency partners to Waterloo national rail station which ensured multiple agencies works were now in the user testing stages and will be address various aspects of resilience and caused a tunnel collapse in the monitored and any potential engineering rolled out in the next quarter. The project continuity. Bakerloo and Northern Line tunnels. overruns had a robust operational plan in will provide easier access via SharePoint This resulted in several train carriages place to prevent passenger disruption. to Business Recovery Plans for The first year of a three year Resilience being trapped. The exercise focused The operational planning included Departmental Recovery Teams, add a Improvement Plan for London Rail was on the four day search and rescue infrastructure concourse works at layer of resilience to the overall recovery completed. The plan covers people, operation and the command post London Bridge. The processes and process, and further ensure integration equipment and process resilience issues. elements of such a large incident. The lessons learned are being reviewed across TfL. Activities planned for 2016/17 include Palestra Event Liaison Facility (PELP) before the platform lengthening works at understanding lessons learnt from was activated as the Multi-Agency Waterloo commence in August 2017. Surface Transport industrial action over the past year on Transport Hub which led the strategic Events and Incident Command and London Rail and other parts of TfL, transport response to the incident LU Station congestion control and Control training has continued preparing for adverse weather scenarios, with a full command structure of Gold emergency plans were fully reviewed and throughout the quarter with five Bronze addressing cyber security issues and (Strategic) Commanders, Silver updated for the successful introduction (Operational) courses delivered. The ensuring major event plans are in place. (Tactical) Commanders and a Bronze of night tube on the Victoria, Central and Silver (Tactical) Lead role in the Surface Commander structure including staff Jubilee lines. Further work is required in Transport Incident Response London Rail business teams undertook the on site. The exercise was the largest quarter three to ensure plans are in place Management Framework has been second annual assessment against the disaster management exercise in the for future night tube operations on the reviewed as part of the ongoing continual British Standard on Organisational EU for the last ten years and has been Piccadilly and Northern lines. improvement to the Surface Transport Resilience (BS 65000:2014). The results of hailed as a success. Incident Response Management process. the assessment will be available in the next quarter.

Table-top exercises were held on 28 April and 14 June as part of the Surface Transport’s resilience programme. These exercises focused on how Surface departments work together to mitigate emergency scenarios such as major flooding.

TfL HS E R eport: Q2 30

Event planning

Crossrail TfL continue to provide helpful information to The 2016 Crossrail exercise and enable Crossrail staff and sites to plan their training programme includes further journeys; recent industrial action did not affect executive incident management Crossrail operations. The Crossrail business training and a full simulation exercise continuity management system and incident later in the year. A large meeting response processes are being adapted to room at the Crossrail head office at acknowledge the changing risks to the project. Canary Wharf has been enhanced for use as a control room in the event of List of appendices to this report an emergency; this room contains None multiple screens and video conferencing facilities. Staff have List of Background Papers: been trained to set the room up if or None when the need arises. Contact Officer: Leon Daniels, Managing A London Fire Brigade (LFB) officer is Director, Surface Transport. seconded to the Crossrail Health and Number: 020 3054 0231 Safety Assurance team. A Email: [email protected] programme of site visits focussing on fire safety continues, as well as ongoing familiarisation visits by local LFB teams. Multi-agency work with Crossrail and the emergency services continues and regular meetings are conducted in order to advise the emergency services of the project progress and to discuss any project risk profile changes. Crossrail continue to be offered counter terrorism awareness training through attendance at Project Griffin and Project Argus events across London. Project Griffin and Project Argus are security and counter terrorism awareness training delivered by the Police Service at no cost to business.

TfL HS E R eport: Q2 31