Safety, Sustainability and Human Resources Panel Date: 17 November 2016 Item: Quarterly Health, Safety and Environment Performance Reports 2016/17 1 Summary 1.1 The TfL Health, Safety and Environment (HSE) Performance report describes the HSE performance across London Underground, Surface Transport and London Rail for Quarter 2 2016/17, 26 June – 17 September inclusive and performance across Crossrail for Quarter 1 2016/17 1 April – 25 June. 1.2 The Panel’s input on the development of the content of the report and identification of any topics for more in depth discussion at future meetings for inclusion of the forward planner is also sought. 2 Recommendation 2.1 The Panel is asked to note this paper. 3 Background 3.1 There were no accidental customer fatalities on the TfL public transport network. A total of 13 fatalities are attributed to; suicide (nine) and pre existing medical issues (four). There were no employee or contractor fatalities in the quarter. 3.2 Slips, trips and falls continue to be the main cause of customer injury across the network, with incidents continuing to occur on escalators, stairs, the platform train interface (PTI), and on buses. Programmes to militate against customer injury remain on target and within budget. 3.3 For London Underground, PTI performance continues as modelled. This is as a result of a change in the PTI profile due to the introduction of new rolling stock and increase in customers. The majority of incidents result in minor injury. Our mitigation programmes continue on plan and within budget. 3.4 The overall figure for employee injury continues to improve, however, slips, trips and falls resulting in musculoskeletal injury remain as the main cause of injury. We continue to reinforce safe behaviours through on site briefings, revised risk assessments and lessons learned from the ‘Go Look See’ programme. 3.5 Workplace violence and trauma from witnessing incidents continue to be the main causes of Lost Time Injuries (LTIs) across the business. Employees and suppliers absent for more than seven days with minor injuries in our projects / construction areas is a rising trend. Sharing industry leading practice across all the TfL modes including our work with suppliers to bring people back to work, and roll out of our programmes to mitigate against LTI incidents continues on plan. 3.6 Quarter one provisional figures show vulnerable road users killed or seriously injured (KSI) on London’s road rose by 3 per cent. However, all HGV related KSIs were halved in quarter one of 2016 compared with quarter one of 2015. 3.7 There have been no significant incidents within the quarter that meet the criteria to report to the Safety, Sustainability, and Human Resources Panel. 4 Information 4.1 The 2016/17 Quarter 2 Health, Safety and Environment Performance Reports for London Rail, London Underground, and Surface Transport are attached as Appendix 1. 4.2 The 2016/17 Quarter 1 Health, Safety and Environment Performance Report for Crossrail is attached as Appendix 2. List of appendices to this report: Appendix 1 - Health, Safety and Environmental Performance – Quarter Two 2016/17 London Underground, London Rail and Surface Transport Appendix 2 - Health, Safety and Environmental Performance – Quarter One 2016/17 Crossrail List of Background Papers: None. Contact: Jill Collis, Director Health Safety Environment Number: 020 3054 8158 Email: [email protected] Appendix 1 In this report Performance summary Workforce safety London Underground London Bus London Rail Operational Services Road Safety Environmental performance Audit performance Event planning Health, Safety & Environmental Performance Quarter 2 Report 26 June – 17 September 2016 Performance Summary This quarterly health safety and injury remain as the main cause of injury. environment (HSE) report provides an We continue to reinforce safe behaviours overview of the HSE performance for through on site briefings, revised risk London Underground, Surface Transport assessments and lessons learned from and London Rail services for quarter two the ‘Go Look See’ programme. 2016/17. Workplace violence and trauma from There were no accidental customer witnessing incidents continue to be the fatalities on the TfL public transport main causes of Lost Time Injuries (LTIs) network. A total of 13 fatalities are across the business. Employees and attributed to; suicide (9) and pre existing suppliers absent for more than seven medical issues (4). There were no days with minor injuries in our projects / employee or contractor fatalities in the construction areas is a rising trend. quarter. Sharing industry leading practice across all the TfL modes including our work with Slips, trips and falls continue to be the suppliers to bring people back to work, main cause of customer injury across the and roll out of our programmes to network, with incidents continuing to mitigate against LTI incidents continues occur on escalators, stairs, the platform on plan. train interface (PTI), and on buses. Programmes to mitigate against customer Quarter one provisional figures show injury remain on target and within budget. vulnerable road users killed or seriously injured (KSI) on London’s road rose by 3 For London Underground, platform train per cent. However, all HGV related KSIs interface performance continues as were halved in quarter one of 2016 modelled. This is as a result of a change compared with quarter one of 2015. in the PTI profile due to the introduction of new rolling stock and increase in There have been no significant incidents customers. The majority of incidents within the quarter that meet the criteria result in minor injury. Our mitigation to report to the Safety, Sustainability, and programmes continue on plan and within Human Resources Panel. budget. The overall figure for employee injury continues to improve, however, slips, trips and falls resulting in musculoskeletal TfL HS E R eport: Q2 1 TfL workforce safety and wellbeing Workforce statutory reportable Work related violence Workforce statutory reportable injuries In London Underground, the customer injuries facing operational workforce are most There were no workforce and 60 supplier fatalities in the quarter or affected by work-related violence. 50 year to date. The main cause of These incidents are broken down into 45 workforce and supplier employees verbal assaults (50 per cent), physical 38 40 36 34 requiring time off work are slips, assault (25 per cent), and threats (25 29 trips and falls resulting in per cent). In Surface Transport revenue musculoskeletal injury. Of the 45 protection accounted for 83 per cent of 20 injuries in quarter two the majority the incidents. met the criteria for submission of a statutory report due to the injured Partnerships with the British Transport 0 person taking more than seven Police and Metropolitan Police Service Q1 Q2 Q3 Q4 Q1 Q2 days absence, rather than the continue to focus on targeting nature of the injury. hotspots. Additionally, we have rolled 2015/16 2016/17 out refreshed training to frontline employees and trials for the use of Workforce Lost Time Injuries body worn video cameras to deter Workforce Lost Time Injuries For London Underground, the attacks are still underway. 200 184 main causes of workforce LTIs: 41 trauma (27per cent), 47 workplace 156 Workforce safety improvement 147 152 violence (31per cent), and 40 slips 141 programmes – LU only 150 trips, falls (26 per cent). For 123 Under the Safe Working Environment Surface Transport eight of the 18 Steering Group there are currently six LTIs in the quarter resulted from 100 projects being actively pursued; workplace violence with stress as electricity at work, manual handling, the predominate outcome. working at height, lifting operations, 50 track access and objects falling from height. The outcomes of the programmes are to achieve a 10 0 percent reduction in incidents by 2018, Q1 Q2 Q3 Q4 Q1 Q2 compared to 2015/16 performance. 2015/16 2016/17 TfL HS E R eport: Q2 2 TfL workforce safety and wellbeing LTI incident mitigations In Surface Transport, an employee T fL workforce work related violence All current mitigations are progressing injury occurs every 2.5 days on average. 750 on plan, and within budget, with an To ensure the achievement of the 633 639 expected sustained reduction of Everyone Home Safe and Healthy 604 591 incidents on completion. To further Everyday strategic goal, a new working 559 support this, best practice sharing group comprising operational 482 between all modes within London Rail, management teams from across the 500 Surface Transport and London different areas of Surface Transport has Underground continues. been created to collectively; Current mitigations in place include; • Study the trends and patterns in 250 causes of injuries to employees • Partnership working with the Police • Identify cross learning opportunities continues. Relaunched in June • Examining existing local safety work 2016, Operation Spearhead targets programmes repeat revenue offenders • Share best practice and provide 0 minimising the potential of a staff peer support. Q1 Q2 Q3 Q4 Q1 Q2 assault. 2015/16 2016/17 The group will have an interface with • A refreshed conflict management other key committee groups to ensure training package is now in place for full dissemination of information front line employees. The primary and/or escalation of issues and focus includes conflict avoidance, concerns. de-escalation and reporting of incidents. • HSE coaching workshops are being rolled out in quarter three. This cascade communication tool will be used to coach operational personnel and result in local HSE improvement plans. TfL HS E R eport: Q2 3 TfL workforce safety and wellbeing Drug and alcohol testing Due to a recent increase in positive test No employees Working days Reason for absence results a communication programme is absent lost % of working Days lost per The total number of safety critical under development to reinforce our days lost employee Musculo Skeletal 1,230 14,143.0 23.4 employees tested in quarter two: drug and alcohol policy.