National e-Governance Division Ministry of Electronics & Information Technology Govt. of India No. N-21/15/2020-NeGD-MeitY Dated: 9th April 2021 Expression of Interest (EOI) for agent assisted service delivery of UMANG services on non-exclusive basis UMANG mobile app was dedicated to the nation by Hon’ble Prime Minister on 23rd Nov. 2017. UMANG provides single point access to 1,000+ services of Centre and 29 State Governments and 19000+ bill payment services through Mobile. UMANG has been downloaded ~4 Crore times and witnessing ~2-3 million transactions per day and ~30,000- 40,000 new user registrations per day. Having created UMANG Mobile App with vast number of services, NeGD, MeitY now wants to extend these services in ‘Assisted Mode’ to citizens not having smart phone or not able to use Mobile app on smart phones. NeGD is already providing UMANG services in ‘Assisted mode’ through CSCs and now wants to partner with more such entities. Accordingly NeGD seeks expression of interest from interested Indian companies/entities which are incorporated in India with majority stake with Indian citizens for providing select UMANG Services through agents or Human Assisted Platform on non- exclusive basis. Initial list of about ~500 such services is attached. The interested entities may submit their EOI proposal for consideration by NeGD to Neeraj Kumar, Director (UMANG), National e Governance Division (NeGD), 4th Floor, Electronics Niketan, CGO Complex, Lodhi Road, New Delhi-110003 and mail copy can be sent to
[email protected] (Ph: 011-24303703). NeGD will scrutinize the received proposals and will come out with a Policy/RFP having suitable eligibility criterion and commercial conditions.