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Sustainability Report 2014 Translation from the Italian Original Which Remains the Definitive Version

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Sustainability Report 2014 Translation from the Italian Original Which Remains the Definitive Version Sustainability Report 2014 Translation from the Italian original which remains the definitive version Registered office: Piazza della Croce Rossa, 1 - 00161 Rome (Italy) Share capital: €36,340,432,802 fully paid-up Rea (Administrative Economic Register) of Rome no. 962805 Registered with the Chamber of Commerce of Rome under no. 06359501001 Tax Code and VAT no. 06359501001 Contact number 06 44101 Webpage www.fsitaliane.it Corporate bodies Corporate bodies of Ferrovie dello Stato Italiane SpA and the independent auditors Board of Directors In office until 29 May 2014 Appointed on 29 May 2014* CHAIRMAN Lamberto Cardia Marcello Messori Translation from the Italian original which remains the definitive version CEO Mauro Moretti Michele Mario Elia1 DIRECTORS Antimo Prosperi Daniela Carosio Mauro Coletta Vittorio Belingardi Clusoni Maria Teresa Di Matteo Giuliano Frosini Gioia Maria Ghezzi Simonetta Giordani Federico Lovadina Wanda Ternau Board of Statutory Auditors CHAIRMAN Alessandra dal Verme STANDING STATUTORY AUDITORS Tiziano Onesti Claudia Cattani ALTERNATE STATUTORY AUDITORS Paolo Castaldi Cinzia Simeone Court of Auditors’ Magistrate appointed to audit Ferrovie dello Stato Italiane SpA Ernesto Basile Manager in charge of the Company’s financial reports Roberto Mannozzi Registered office: Piazza della Croce Rossa, 1 - 00161 Rome (Italy) Share capital: €36,340,432,802 fully paid-up Independent auditors Rea (Administrative Economic Register) of Rome no. 962805 KPMG SpA2 Registered with the Chamber of Commerce of Rome under no. 06359501001 Tax Code and VAT no. 06359501001 Contact number 06 44101 Webpage www.fsitaliane.it * As per the Shareholders’ Meeting resolution passed on the same date 1. Appointed by the Board of Directors on 30 May 2014 2. For 2014-2022 period Contents Contents 6 Letter to stakeholders GRI 1.1 | 1.2 | 4.12 8 Sustainability for the Ferrovie dello Stato Italiane Group GRI 1.1 | 2.10 12 Introduction Sustainability Reporting: methodology GRI 1.2 | 3.1 | 3.2 | 3.3 | 3.5 | 3.6 | 3.7 | 3.8 | 3.9 | 3.1 0 | 3.1 1 | 3.1 2 | 3.1 3 . 12 17 1 Business identity 1.1 History . 17 1.2 Ferrovie dello Stato Italiane Group GRI 2.1 | 2.2 | 2.3 | 2.6 | 2.8 | 2.9 | 3.8 . 18 1.3 Markets and services GRI 2.2 | 2.3 | 2.5 | 2.7 . 22 1.3.1 Domestic market . 22 1.3.2 International market . 24 29 2 Corporate Governance and Sustainability management 2.1 Corporate Governance GR I 2.6 | 4.1 | 4.3 | 4.4 | 4.5 | 4.6 | 4.7 | 4.9 | 4.1 0 | EC2 | LA13 | SO2 | SO3 | SO4 . 29 2.1.1 Governance bodies . 30 2.1.2 The internal control and risk management system . 33 2.2 Stakeholders GRI 1.2 | 3.5 | 4.12 | 4.13 | 4.14 | 4.15 | 4.16 | 4.17 | SO1 | SO5 | SO6 | PR6 | PR7 . 36 2.2.1 The stakeholder panel . 37 2.2.2 Other forms of dialogue . 38 2.3 Mission and Strategies of the Ferrovie dello Stato Italiane Group GRI 1.1 | 1.2 | 4.8 | 4.12 | EC2 | EC8 | SO5 . 43 2.4 The Ferrovie dello Stato Italiane Group companies’ Management Systems GRI 4.8 | 4.12 | PR1 | SO9 | SO10 . 46 2.5 Protection of human rights GRI HR1 | HR2 | HR3 | HR5 | HR6 | HR7 | HR8 | HR10 | HR11 . 53 2.6 Compliance GRI EN28 | HR4 | HR9 | PR9 | SO4 | SO7 | SO8 . 55 2.6.1 Investigations and legal proceedings . 55 4 GRUPPO FERROVIE DELLO STATO ITALIANE 57 3 Economic responsibility Contents Business identity Contents Highlights GRI 1.2 . 57 3.1 Results of operations GRI EC1 . 58 3.2 Investments GRI EC8 . 60 3.3 Significant financial assistance received from Public Entiti es GRI EC4 . 62 3.4 External costs and benefits GRI EC9 . 63 3.5 Procurement policies GRI EC6 | HR1 | SO9 | SO10 . 64 69 4 Product liability Highlights GRI 1.2 . 69 6 Letter to stakeholders 4.1 Transport: mobility services GRI 2.7 | PR3 . 72 GRI 1.1 | 1.2 | 4.12 4.1.1 Passenger and cargo transport . 72 Corporate Governance 4.1.2 Main types of services offered . 73 4.2 Infrastructure sector: mobility services GRI 2.7 | PR3 . 75 4.3 Service quality GRI 2.10 | 4.12 | PR4 | PR5 | PR8 . 76 4.3.1 Trenitalia . 76 8 Sustainability for the Ferrovie dello Stato Italiane Group 4.3.2 Rete Ferroviaria Italiana (“RFI”) . 89 GRI 1.1 | 2.10 4.3.3 Busitalia - Sita Nord and its subsidiaries/investees . 96 4.4 Travel safety GRI 4.12 | PR1 | PR2 . 110 affic 4.4.1 safety Tr . 110 4.4.2 Safety services . 117 12 Introduction Sustainability Reporting: methodology Economic responsibility GRI 1.2 | 3.1 | 3.2 | 3.3 | 3.5 | 3.6 | 3.7 | 3.8 | 3.9 | 3.1 0 | 3.1 1 | 3.1 2 | 3.1 3 . 12 121 5 Social responsibility . Highlights GRI 1.2 . 121 5.1 Human resources . 123 17 1 Business identity 5.1.1 Our people GRI EC7 | LA1 | LA2 | LA11 | LA13 . 123 1.1 History . 17 5.1.2 Remuneration and social security contributions 1.2 Ferrovie dello Stato Italiane Group GRI EC3 | EC5 | LA1 | LA3 | LA4 | LA11 | LA14 . 129 GRI 2.1 | 2.2 | 2.3 | 2.6 | 2.8 | 2.9 | 3.8 . 18 5.1.3 Making the most of human capital GRI EC7 | LA10 | LA11 | LA12 . 132 1.3 Markets and services 5.1.4 Diversity and equal opportunities GRI LA13 . 138 GRI 2.2 | 2.3 | 2.5 | 2.7 . 22 5.1.5 Safety in the workplace and protecting health GRI LA6 | LA7 | LA8 . 140 1.3.1 Domestic market . 22 Product liability 5.1.6 Industrial Relations GRI 4.12 | HR5 | LA5 | LA7 | LA9 | LA11 | LA15 . 142 1.3.2 International market . 24 5.1.7 Disputes with employees GRI SO8 . 144 ommunity 5.2 C GRI 2.10 | 4.12 | EC1 | EC8 | HR3 | LA8 | PR1 | SO1 . 145 5.2.1 Solidarity initiatives . 145 29 2 Corporate Governance and Sustainability management 5.2.2 Social and cultural activities . 156 5.2.3 Relationships with the media and new media . 157 2.1 Corporate Governance GR I 2.6 | 4.1 | 4.3 | 4.4 | 4.5 | 4.6 | 4.7 | 4.9 | 4.1 0 | EC2 | LA13 | SO2 | SO3 | SO4 . 29 5.2.4 Fondazione FS Ital iane . 164 2.1.1 Governance bodies . 30 2.1.2 The internal control and risk management system . 33 2.2 Stakeholders GRI 1.2 | 3.5 | 4.12 | 4.13 | 4.14 | 4.15 | 4.16 | 4.1 7 | SO1 | SO5 | SO6 | PR6 | PR7 . 36 167 6 Environmental responsibility 2.2.1 The stakeholder panel . 37 The Group’s main environmental issuesGRI 1.2 | EN30 . 167 Social responsibility 2.2.2 Other forms of dialogue . 38 6.1 Energy GRI EN3 | EN4 | EN5 | EN6 | EN26 . 170 2.3 Mission and Strategies of the Ferrovie dello Stato Italiane Group 6.2 Emissions GRI EN7 | EN16 | EN17 | EN18 | EN19 | EN20 | EN26 | EN29 | PR1 | PR3 . 174 GRI 1.1 | 1.2 | 4.8 | 4.12 | EC2 | EC8 | SO5 . 43 6.3 Land GRI 4.11 | 4.16 | 4.17 | EN1 | EN2 | EN3 | EN4 | EN7 | EN8 | EN9 | EN11 | EN12 | EN13 | 2.4 The Ferrovie dello Stato Italiane Group companies’ EN14 | EN15 | EN21 | EN22 | EN25 | EN26 | EN30 | EC8 | SO1 | SO9 | SO10 | PR1 | PR3 . 178 Management Systems GRI 4.8 | 4.12 | PR1 | SO9 | SO10 . 46 6.4 Waste GRI EN22 | EN24 | EN26 . 188 2.5 Protection of human rights 6.5 Noise GRI EN26 | EN30 . 190 GRI HR1 | HR2 | HR3 | HR5 | HR6 | HR7 | HR8 | HR10 | HR11 . 53 6.6 Other impacts GRI EN8 EN9 | | EN10 | EN21 | EN23 | EN26 | EN30 | PR1 . 192 2.6 Compliance GRI EN28 | HR4 | HR9 | PR9 | SO4 | SO7 | SO8 . 55 2.6.1 Investigations and legal proceedings . 55 Annexes: Individual company attachments GRI 1.2 . 197 Independent auditors’ report GRI 3.13 . 235 Questionnaire GRI 3.4 . 239 Environmental responsibility 4 GRUPPO FERROVIE DELLO STATO ITALIANE 5 Letter Letter to stakeholdersto stakeholders GRI 1.1 | 1.2 | 4.12 We are one of the most important industrial companies Moreover, the FS Italiane Group was able to continue in Italy, with 70 thousand people building and managing pursuing the actions it had scheduled in the Investment transport works and services, mainly on rails, and help- Plan, confirming its crucial role in the development in the ing develop a vast mobility and logistics for the country domestic transport and logistics sector. while focusing on its economic, social and environmental The Group’s expenditure for investments in the year sustainability. This is our mission, as clear as it is chal- (€4,261 million, €1,495 million of which was self-fi- lenging to achieve. Nonetheless, we believe that we nanced and €2,766 million raised through government have continued in the right direction in 2014, and this is grants) grew significantly (+9.4%) on the previous year, demonstrated by the figures summarised below, which confirming the positive trend recorded since 2011. provide a few examples to shed some light on our world. In 2014, the FS Italiane Group also posted growth in traf- The FS Italiane Group performed positively in terms of fic, building on the increase seen in the previous year: it operating profit, up by €80 million (+3.9%), in line with registered roughly 42.5 billion passenger-km, some 20.3 the targets set forth in the 2014-2017 Business Plan, billion of which.
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