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2020 Sustainability Report.Pdf (Translation from the Italian original which remains the definitive version) Ferrovie dello Stato Italiane Group 2020 SUSTAINABILITY REPORT FERROVIE DELLO STATO ITALIANE S.p.A. COMPANY OFFICERS Board of directors Appointed on 30 July 20181 Chairman Gianluigi Vittorio Castelli CEO and general director Gianfranco Battisti Directors Andrea Mentasti Francesca Moraci Flavio Nogara Cristina Pronello Vanda Ternau Board of statutory auditors Appointed on 3 July 20192 Chairwoman Alessandra dal Verme Standing statutory auditors Susanna Masi Gianpaolo Davide Rossetti Alternate statutory auditors Letteria Dinaro Salvatore Lentini COURT OF AUDITORS’ MAGISTRATE APPOINTED TO AUDIT FERROVIE DELLO STATO ITALIANE S.p.A.3 Giovanni Coppola MANAGER IN CHARGE OF FINANCIAL REPORTING Roberto Mannozzi INDEPENDENT AUDITORS KPMG S.p.A. (2014-2022) 1 Gianfranco Battisti was appointed CEO on 31 July 2018. 2 Following the shareholder’s resolution on the same date. 3 During the meeting of 17-18 December 2019, the Court of Auditors appointed Section President Giovanni Coppola to oversee the financial management of the parent as from 1 January 2020 pursuant to article 12 of Law no. 259/1958. Section President Giovanni Coppola replaces Angelo Canale. FERROVIE DELLO STATO ITALIANE GROUP 2020 SUSTAINABILITY REPORT CONTENTS Letter to the stakeholders ................................................................... 6 Introduction ...................................................................................... 9 2020 highlights ................................................................................. 13 The FS Italiane Group: Strategy and governance .............................. 16 The Group’s profile and business model ........................................................................... 16 Operating segments and geographical segments .................................................................. 19 The new mobility scenario: resilience and revival.............................................................. 23 The Group’s role in the country’s recovery ........................................................................ 25 Investments to develop transport for Italy ......................................................................... 26 Innovation as an accelerator of change .............................................................................. 29 Sustainable finance as a tool for change ............................................................................. 31 Our agenda for sustainable mobility of the future ................................................................ 33 Transparency and business responsibility ......................................................................... 39 Corporate Governance.................................................................................................... 40 Sustainability governance ................................................................................................. 46 Business integrity ........................................................................................................... 48 ESG rating and other awards ........................................................................................... 65 Integrated management of risks and opportunities ........................................................... 69 Stakeholder engagement .................................................................................................. 77 FS Italiane Group for the people ....................................................... 83 Putting the needs of people and customers first ................................................................ 85 Travel ........................................................................................................................... 85 Focus on people ............................................................................................................ 90 Integrated logistics ....................................................................................................... 107 Promoting safety .......................................................................................................... 110 Security, information security and privacy ........................................................................ 123 People and their value.................................................................................................... 127 Recruitment and HR management .................................................................................. 130 Encouraging, training and upgrading skills ....................................................................... 138 Health and safety ......................................................................................................... 143 Page 4 of 203 FERROVIE DELLO STATO ITALIANE GROUP 2020 SUSTAINABILITY REPORT Welfare and diversity and inclusion ................................................................................. 147 Relationships with trade unions ...................................................................................... 153 Relationships with communities .................................................................................... 155 Promoting social cohesion ............................................................................................. 155 Promoting culture and other social initiatives ................................................................... 162 Fondazione FS Italiane ................................................................................................. 164 FS Italiane Group for the planet ..................................................... 168 Energy and emissions .................................................................................................... 170 The transport sector’s role in decarbonisation ................................................................... 170 Sources of energy ......................................................................................................... 172 Emissions ................................................................................................................... 175 Energy and operating segments ...................................................................................... 177 Responsible purchases .................................................................................................. 180 Our suppliers ............................................................................................................... 180 Sustainable procurement ............................................................................................... 182 Sustainable infrastructure .............................................................................................. 185 Work site management and oversight .............................................................................. 192 Noise management ....................................................................................................... 196 Other impacts ............................................................................................................... 197 Waste management....................................................................................................... 197 Management of water resources ..................................................................................... 199 Independent auditors’ report .......................................................... 201 Page 5 of 203 FERROVIE DELLO STATO ITALIANE GROUP 2020 SUSTAINABILITY REPORT Letter to the stakeholders (102-14) 2020 left a huge imprint on our lives, inflicting a public health crisis of an unprecedented scale for modern times and disrupting social and economic stability. The initial economic repercussions of the restrictive measures imposed early in the year are now being followed by uncertainty and volatility that must be faced. The transport sector was heavily damaged by the pandemic, showing a hefty drop in traffic volumes with the demand for mobility slashed by over 30% in Italy compared to 2019 considering all modes of transport. In this unforeseen situation, people have been forced to change their habits with regard to travel and collective mobility. The services offered must be completely overhauled in order to regain trust in mass transport and rejuvenate rail and bus transport in the current landscape. The FS Italiane Group and its people have taken on the situation, continuing to connect the country every day, focusing even more on providing customers with safe environs and efficient services and employees with the measures needed to work. The Group’s operational excellence still stands out despite it all. RINA, a third party institution, recognised its dedication to meeting the mobility needs of people and freight in safe environments for both passengers and employees with Biosafety Trust Certification. This certification is assigned to companies who excel in best practices to prevent the spread of infections, including COVID-19. Less than ten years shy of the target set by the United Nations 2030 Agenda for sustainable development and the European push to transform into a fair, healthy and prosperous society in harmony with nature, the FS Italiane Group will become an exponent of economic revival, generating growth, work and income over the coming years to enable the future generations to live in a more sustainable and resilient country. As proof of this commitment, the Group
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