Abellio in 7 Steps

FACTS & FIGURES Abellio in 7 steps • Rail and bus services in Europe in a bid to operate market • Operations in three countries: UK, Germany and The Netherlands, business development office in Sweden • Established in 2001 by NS (Dutch Railways) • Developed an advantageous relationship with NS of sharing best practices • More than 20,000 employees, serving over a million passengers per day • Ambition to grow a sustainable, multimodal group of businesses to fully understand customer transport needs • Follows the Abellio Way – a strategic framework that provides a collaborative way of working with our clients, stakeholders and each other Our Guiding Principles NS Strategy • Simplicity • Unity Passengers are first, • Ownership second and third priority Values and Behaviours Together we take passengers from Genuine door-to-door Europe strengthens us Professional Pro-active Inclusive Abellio UK Abellio Germany Abellio Greater Anglia Bus and rail operations in Saxony, Lower Saxony, Recently won an extension for 27 months, Saxony-Anhalt, Hesse, Thuringia and North Rhine which started in July 2014. Westphalia as of December 2016. • 1,034 train vehicles Current situation As of 2016 • 1,900 services per day • 134 train vehicles • 507 train vehicles • 3,000 employees • 93 buses • 93 buses • 354,000 passengers per day • 460 train services • 830 train services per day per day • 91.4% PPM MAA • 63 bus routes • 63 bus routes • 81% customer satisfaction NPS • 700 employees • 1,500 employees Abellio London & Surrey • 83,000 passengers • 169,000 passengers Recently won routes 109/N109 and 415. per day per day • 656 buses • 96.10% PPM • 59 routes per day • 2,000 employees Abellio Netherlands • 326,000 passengers per day Qbuzz North Netherlands • Punctuality: consistently Top 3 in London Table of Operators Provincial bus operations in three northern Dutch provinces; Groningen, Drenthe and in the South - Merseyrail* East part of Friesland. Recently introduced new fleet livery. • 416 buses • 177 train vehicles • 117 bus routes • 830 services per day • 1,000 employees • 1,230 employees • 130,000 passengers per day • 110,000 passengers per day • 7.5/10 Customer satisfaction • 95.8% PPM MAA Qbuzz Utrecht • 93% customer satisfaction NPS City bus (and tram) operation in heavy populated Northern Rail* city/urban area in the heart of The Netherlands; Won an extension for 22 months, which the City of Utrecht. started in April 2014. • 300 buses • 691 train vehicles • 27 trams • 2,500 services per day • 62 bus routes • 4,900 employees • 1,100 employees • 263,000 passengers per day • 200,000 passengers per day • 91.1% PPM MAA HTM • 80% customer satisfaction NPS City bus and tram operation in heavy populated city/urban area in the West of The Netherlands; the City of The Hague. Abellio holds a minority Abellio Scandinavia share position within HTM. Abellio Scandinavia’s vision is to become a significant • 115 buses public transport company in Scandinavia that is • 209 trams built on partnership, ‘best practice’ and experience • 4 light rail routes exchange within the Abellio Group. The aim is to • 8 bus routes position Abellio as a committed provider of public transport in Scandinavia. • 6 night bus routes • 1,900 employees • 300,000 passengers per day • 7.2/10 Customer satisfaction the Beyond a-to-b way * Merseyrail and Northern Rail are 50-50 joint ventures with Serco .

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