aringSeptember 2, 2004 CCaringHEADLINES Oncology Nursing

Inside: Fellowship 2004 Learning first-hand about opportunities in cancer nursing Oncology Nursing Fellowship .. 1 (See page 9) Jeanette Ives Erickson ...... 2 z Knight Nursing Center for Clinical & Professional Development

Fielding the Issues ...... 3 z Retiring PCIS ‘Results’

ProTech Graduation Celebration ...... 4

Exemplar ...... 6 z Danielle Doucette, RRT

Hartford Foundation Geriatric Nursing Scholars ...... 7

Disease-Management through Health Coaching ...... 8

USA Educational Series ...... 10 z What it Means to be a Citizen

Educational Offerings ...... 11

On Bigelow 7, oncology nursing fellows, Megan Eldridge (left) and Angela Montgomery, observe as clinical nurse specialist, Joan Gallagher, RN, cares for patient, Patricia Hall.

MGH Patient Care Services Working together to shape the future Jeanette Ives Erickson September 2, 2004 The Knight Nursing Center for Clinical & Professional Development ome friendships when the first Norman strive to improve the are born of com- Knight Preceptor of Dis- human condition. I’ve mon interests or tinction Award was pre- also had the privilege of similar school or sented to Jennifer Albert, meeting Mr. Knight’s Slife experiences. Oth- RN, staff nurse in the son, Scott, who shares ers, like the friendship Surgical ICU. Mr. Knight, his passion for doing between MGH and Nor- respected local business- good in the world. Toge- man Knight, stem from a man, community leader, ther, they advance their common desire to make a and philanthropist, fund- philanthropic vision by difference in people’s ed that award as well as funding initiatives in lives, to use knowledge an annual visiting pro- nursing, medical ethics, and leadership to influ- fessor program, and has research, and clinical Jeanette Ives Erickson, RN, MS ence the world in a posi- now generously donated care. senior vice president for Patient Care and chief nurse tive way. Can you think $1 million, the largest Construction on the of a more auspicious gift in the history of the new center will begin in house computer learning learning. The Knight Nurs- beginning for a partner- department of Nursing, the fall, essentially trans- stations, video-confer- ing Center for Clinical & ship that will soon bring to help build a formal forming Founders 3 into encing and telemedicine Professional Develop- us the new Knight Nurs- center for learning and a state-of-the-art educa- capabilities, simulation ment will allow all in- ing Center for Clinical & professional develop- tional facility for nurses labs (for new graduate volved to make an im- Professional Develop- ment. Since meeting Mr. and support staff. Plans practice, bedside emer- portant contribution to ment? Knight, I’ve come to are still being finalized, gencies, and other criti- the future of health care. Some of you may know him as a caring, but I can tell you that the cal skill sets), hands-on It is an opportunity to remember Mr. Knight selfless man, committed Knight Nursing Center training stations for new accelerate our agenda of from a recognition cere- to supporting individuals for Clinical & Profes- technology, classrooms, education, training, shar- mony earlier this year and organizations that sional Development will conference rooms, and a ing best practices, and lounge. facilitating national and The Knights under- international advancement Call for nominations stand the emotional im- in patient care. The Anthony Kirvilaitis Jr. Partnership pact that caring for sick We are grateful to the in Caring Award patients can have on Knights for their generous Nominations are now being accepted for the Anthony Kirvilaitis Jr. bedside clinicians. They gift. I know they’re ex- Partnership in Caring Award. The award recognizes staff in non-clinical were adamant that the pecting a big return on roles within the department of Nursing who exemplify the values and new center be a place, their investment. Know- qualities that made Tony Kirvilaitis so successful and admired in his work not just for education ing the clinicians of MGH, as training development specialist in the Center for Clinical & and training, but for re- I’ve already assured them Professional Development (reliability, responsiveness, creativity, newal. Their vision of —they won’t be disap- assurance, collaboration, flexibility, and supportiveness to peers). the center includes an pointed. The award is given to two individuals annually. Operations associates, area where staff can go I’ll keep you inform- unit service associates, operating room assistants, unit assistants, to get away from ‘the ed as plans for the new patient care service coordinators, Emergency Department admitting fray,’ a quiet, peaceful Knight Nursing Center assistants, patient care information associates, and information place conducive to inner for Clinical & Profes- desk associates are eligible for the award. thought and reflection. sional Development are Nominations are due by Friday, September 10, 2004 We will be sure to see finalized. We’ll be hold- that that vision becomes ing a special reception in Nomination forms are located on patient care units, at the White and a reality. the Walcott Conference Gray information desks, in the Emergency Department, in the Bigelow 10 Management Support Office, in the Operating Room Nursing Office, and I admire the Knights’ Room at 2:00pm (re- in the Volunteer Services Office on Clinics 1. Recipients receive philanthropy and sup- marks at 3:00) on Wed- an award of $1,500. port of humanitarian nesday, September 22, causes. I know they 2004, to honor Norman For more information or assistance with the nomination process, admire MGH clinicians and Scott Knight. I hope contact Nancy DeCoste, training specialist, at 4-7841 or Carolyn Washington, operations coordinator, at 4-7275. and their passion for you’ll stop by and meet patient care and life-long these two extraordinary gentlemen.

Page 2 Fielding the Issues September 2, 2004

Retiring PCIS ‘Results’ Call for Nominations PCIS ‘Results’ is retiring. PCIS, the Patient Care Information System, is comprised of three application areas: PCIS Registration, Provider Master, Stephanie M. Macaluso, RN, Excellence and PCIS Results. PCIS Registration includes Master Patient Index (MPI), in Clinical Practice Award Outpatient Registration, and Emergency Department Registration. Nominations are now being accepted for The At this time, only PCIS Results is being retired. Stephanie M. Macaluso, RN, Excellence in Question: Why is PCIS confirm patients’ bed Clinical Practice Award. The award was Results on your Start Results being retired? assignments? created to recognize clinicians within Patient Menu by September 7, Care Services whose practice exemplifies the Jeanette: There are 2004, you should call Jeanette: Yes, the only expert application of values reflected in our several options avail- the Help Desk (6-5085) part of PCIS that’s be- vision. Staff nurses, occupational therapists, able by which to access and let them know you ing retired at this time physical therapists, respiratory therapists, MGH Clinical Results, need authorization to is PCIS Results. Other speech and language pathologists, social including PCIS Re- view clinical results PCIS applications, such workers and chaplains are eligible. sults, Clinical Appli- using CAS Results. as Provider Master, cation Suite (CAS) Outpatient Registra- The nomination process: Results, and Results Question: I’ve never tion, Master Patient z Direct-care providers can nominate one anoth- Web. These options all used CAS Results. Is Index (MPI), and Emer- er. Nurse managers, directors, clinical lead- provide the same infor- training available? gency Department will ers, health professionals, patients and families mation, so maintaining Jeanette: There is on- be addressed by other can nominate direct-care provider. them is a duplication of line Computer Based projects in the future. z Those nominating can do so by completing a effort. The oldest of the Training (CBT) for CAS brief form, which will be available in each pa- Question: Will I still systems, PCIS Results, Results that can be ac- tient care area, in department offices, and at the have access to Patient employs the oldest tech- cessed from your Start Gray information desk. Lists when PCIS Re- nology, which is why it Menu. Click on Partners Nominations are due by October 4, 2004. Re- sults is no longer avail- z has been slated for re- Applications > Clinical cipients will be selected in November. able? tirement. Reference > CBT Courses z Nominees will receive a letter informing them of > Results Viewer CBT. Jeanette: Yes. If you Question: How will I their nomination and requesting they submit a Context-specific help is currently have access to look up clinical results professional portfolio. Written materials on res- available within CAS Patient Lists in PCIS, ume-writing, writing a clinical narrative, and se- once PCIS Results is Results by clicking the you will be authorized curing endorsement letters will be enclosed. gone? Help button on the left to use List Management z A review board including previous award re- Jeanette: You can use side of the screen. in CAS. cipients, administrators, and MGH volunteers CAS Results. CAS If you have any will review the portfolios and select award re- Question: When PCIS Results is a Windows- questions about the cipients. The board will be chaired by Trish Results is retired, will I based application that PCIS Results Retire- Gibbons, RN, director of The Center for Clinical be able to do other things was introduced in Jan- ment Project, please & Professional Development. in PCIS, such as search uary of 1998. It is cur- call the Help Desk at z The award ceremony will be held on December for doctors’ names and rently the most widely 726-5085. 9, 2004. used application for viewing clinical results. Award and award-related activities And CAS Results has Nursing Career Expo Award recipients will receive $1,500 to attend a professional conference or course of their additional functionality PCS Human Resources is hosting a choosing. They will be acknowledged at a not available in PCIS Nursing Career Expo. Invite your friends Results. and colleagues to attend, interview, and/or reception of their peers and family members, learn more about staff nurse (new grad and and their names will be added to the plaque Question: I don’t have experienced), clinical nurse specialist, nurse honoring previous Macaluso award recipients. CAS Results on my manager, and surgical technologist Recipients will receive a crystal award from Start Menu. How do I opportunities at MGH. Jeanette Ives Erickson, RN, MS, senior vice access it? president for Patient Care and chief nurse. Sunday, September 19, 2004 Jeanette: Before PCIS 12:00–3:00pm For more information or assistance is retired, approved North and East Garden Dining Rooms with the nomination process, please contact users will be authorized For more information, contact: Sarah Welch Mary Ellin Smith, RN, professional development to access CAS Results. ([email protected]) at 617-726-5593 coordinator, at 4-5801. If you don’t see CAS

Page 3 Student Outreach September 2, 2004 Partnership, opened the is like. To date, 159 stu- ProTech graduation: a celebration celebration with some dents from the Boston facts about the program. Public School System of pride, potential, and the power Pro-Tech is a structured, have successfully com- two-year program for pleted the program. of positive role models juniors and seniors en- In his opening re- rolled in the Academy of marks, MGH president, n Wednesday, ceremony in the Well- and special guest speak- Health and Human Ser- Peter Slavin, MD, ac- August 11, man Conference Room. ers. vices at East Boston High knowledged the hard 2004, the MGH Nine students were hon- Candace Burns, dir- School. It combines class- work and perseverance OProTech Program, ored by friends, family, ector of the MGH-BPS room instruction, work- of all the interns. “You now in its 13th year, held co-workers, site rotations, are the future of health its annual graduation supervisors, and employ- care,” he said. “I hope ment-readi- you’ll all consider re- ness seminars turning to MGH and with a 20- pursuing careers here month paid when you graduate from internship. college.” Slavin thanked Interns are MGH staff who served exposed to a as supervisors, present- wide range of ers, trainers, committee roles and de- members and mentors for partments the program. within the Keynote speaker, hospital and Robert Lewis, Jr., exec- have an op- utive director of the Na- portunity to tional Conference for experience Community and Justice first-hand of greater Boston and a what a career former graduate of East in health care continued on next page

Above: Keynote speaker, Robert Lewis, executive director of the National Conference for Community and Justice, greater Boston region, addresses gathering. Above right: MGH president, Peter Slavin, MD, delivers opening remarks. At right: four members of the ProTech class of 2004 enjoy the graduation ceremony. They are (l-r): Carla Casaletto, Melissa Diaz, Alicia DeStefano, and Ashleigh Fitzgerald.

Page 4 September 2, 2004

ProTech student succeeds with a little help from her friends (and mentors) y name is Alicia ProTech Program. Boston Partnership), I DeStefano, and I During the second was able to transfer to am a member of semester of my junior the Transplant Clinic on the MGH Pro- year, I began to fall off Blake 6, with the under- M Tech Class of track. I found 11th grade standing that I could 2004. Through the Pro- very stressful. I worried only stay if I brought my Tech Program, I have about passing the MCAS grades up. grown in many ways. I exam, preparing for col- My first day was started working at MGH lege, and completing my June 4th. I remember the two summers ago as part daily class assignments. I date because it was my of the Jobs 4 Youth Pro- also worried about my mom’s birthday. Both gram. I was 16 years old, mom, who had been diag- Dan and Galia were con- and I vividly remember nosed with breast cancer. fident that I would be Alicia DeStefano walking up to the front My grades dropped off, successful in school— ProTech graduate door of the White build- so I was put on ProTech all I needed to do was ing and being overwhelm- academic probation. find that same confidence Clinic, I immediately felt ested in nursing together ed by its vastness. That At that time, it also in myself. I began to take at home. Staff welcomed from all over the country. summer, I worked in the became apparent that the control of my life. I be- me and made me feel It was thanks to the fi- Radiology Chest & Bone field of Radiology was gan to set goals for my- needed. They went out of nancial support provided Department on Ellison 2. not for me. I’ve always self. With focus, deter- their way to make me by the Community Ben- My supervisor asked me been interested in nurs- mination, and persever- feel part of their team, efits Office that we were to stay on during the ing and wanted to learn ance, I made honor roll and I will always appre- able to attend. school year despite the more about that aspect of my senior year, was ac- ciate everything they’ve This program further fact that it was only sup- health care. With the cepted to Salem State done for me. My super- validated my decision to posed to be a summer help of Dan (Dan Cuddy College, and received a visor, Carolyn Washing- pursue nursing as a ca- job. I continued working of the Boston Private part-time position at ton, took me under her reer. on Ellison 2 throughout Industry Council) and MGH this past fall. wing and showed me the As ProTech interns, the fall, and in January, I Galia (Galia Wise, mana- When I first started ropes. I don’t just con- we were able to apply for was accepted into the ger of the MGH-East working in the Transplant sider them my colleagues the MGH ProTech Scho- but my mentors, as well. larship Program, and I With support like that, I was one of four students ProTech Graduation All nine ProTech know I’ll be a great health- to be accepted. I think I continued from previous page graduates have been ac- care provider. One high- speak for all my fellow cepted to colleges. Four light while working in ProTech interns when I have been accepted to the Transplant Clinic say that being part of the Boston High School, little faith and encour- nursing programs; six was having the opportu- ProTech Program has encouraged students to agement, you can, in- have secured permanent nity to observe a kidney instilled in all of us a take advantage of every deed, ‘go places.’ part-time positions at transplant operation. solid foundation and opportunity, including ProTech intern, Ali- MGH to help finance The ProTech Pro- work ethic we can con- Dr. Slavin’s offer to re- cia DeStefano, read a their college education; gram has opened many tinue to build on through- turn to MGH. Lewis narrative she wrote des- and three were recipients doors for my classmates out our careers... what- shared a number of per- cribing her experiences of MGH ProTech scho- and me. In February I, ever they may be. sonal stories from his in the program (see story larships. along with three other We are very grateful youth including one above). Overcoming a For more information ProTech interns, had the for the opportunities and where an adult told him, number of obstacles and about ProTech and other opportunity to participate support given to us by “You have potential. adversity, she went on to MGH Community Ben- in the National Youth the teachers at East Bos- You’re gonna go places.” graduate with honors— efits school partnership Leadership Forum on ton High School, the Though Lewis didn’t another example of what programs, call the Com- Nursing. It was a great Boston Private Industry believe it at the time, he can be achieved with a munity Benefits Office at five-day program that Council, and MGH. is living proof that with a little support and encour- 6-8197. brought students inter- Thank-you! agement.

Page 5 Exemplar September 2, 2004 Clinical care, staff- and patient- education: all in a day’s work for respiratory therapist y name is Dan- using accessory muscles ments and she would ask ielle Doucette, and not aerating well. a colleague of hers to and I am a regi- Experience told me that come to the unit to eval- M stered respi- these were signs of se- uate Alice. Upon arrival, ratory therapist. I have vere distress. I called the the other doctor agreed worked at MGH for near- nurse and tried to start an that Alice was in severe ly nine years. I specialize albuterol nebulizer treat- distress and needed to be in the care of critically ill ment. I was told that transferred. newborns and pediatric Alice had just had a neb- With this increased patients, but I care for ulizer treatment and activity at her bedside adult patients, too. This there was no order for and talk of transferring, Danielle Doucette, RRT, narrative is about a pa- nebulizer treatments to Alice’s respiratory rate respiratory therapist tient experience that led be given more frequent- and heart rate increased. to a change in practice at ly. I asked the nurse to Knowing that anxiety in her room. There ap- cine for some input on MGH. It took place in page the obstetrician can exacerbate asthma peared to be questions her care. After Alice was the early afternoon on while I continued to as- attacks, I knew Alice’s about how to mix albu- stabilized, she was trans- Ellison 13, the antepar- sess and monitor Alice, situation would be com- terol and atrovent and ferred to a medical unit tum and postpartum unit. including checking her pounded by her preg- what the correct dose for the rest of her stay at I was called to Elli- oxygen saturation and nancy and the anxiety was. I took the opportu- MGH. son 13 to assist a col- trying to keep her calm. she was feeling about her nity to explain the cor- This patient situation league. She wanted me When the obstetrician baby’s well being. I sat rect dosing and how the suggested to me that to help evaluate a pa- called, I explained the with Alice and explained two medications should there was a need for tient, ‘Alice,’ who was situation to her and re- very calmly what was be mixed. more education on the 16 weeks pregnant and commended three ‘stack- happening. I told her she After the second neb- obstetrical units about had asthma. Immediately ed’ albuterol nebulizer would be having a series ulizer treatment, Alice asthma care and treat- upon entering the room, I treatments, and I sug- of nebulizer treatments was breathing easier and ment. I didn’t know how noticed that Alice was in gested that Alice be trans- and that the medication aerating better. A resi- often OB patients pre- trouble. She was very ferred to another unit for was safe for both her and dent came in to draw sented with asthma, but I short of breath and un- closer monitoring. She her baby. I explained blood gas. I stayed with thought it would be a able to say more than two told me to go ahead and how important it was for Alice to ease her anxiety. good idea for staff to be words at a time. She was start the nebulizer treat- her to stay calm and fo- By the time she finished prepared just in case. I cus on her breathing. I let the third nebulizer treat- contacted the OB clini- The Employee Assistance Program her know that she would ment, Alice was able to cal nurse specialist and be moving to a room on complete full sentences, she was delighted to presents the Labor and Delivery her voice had improved, hear from me. She said Training for Managers and Unit so that she and the her labored breathing they didn’t get many Supervisors baby could be monitored was better, and she was acute asthmatic patients more closely. I assured aerating with much less on their unit, but that Learn how the Employee Assistance Program her I’d stay with her and can help with behavioral health, mental health, effort. Alice felt she had she had noticed a recent and substance-abuse concerns. Join us for a work with her until her returned to (close to) her increase in the number presentation that will include case studies breathing improved. She baseline breathing, so I of women presenting and discussion. Participants will be given seemed to trust me. She felt comfortable leaving. with asthma. I did some tools to help with time-management, stress- focused on her breathing I discussed the dos- research on basic res- reduction, and staying focused on work. and began to calm down. ing issue with Alice’s piratory changes during We transferred Alice Thursday, September 7, 2004 doctor and gave some pregnancy and how upstairs where I started 8:00–9:30am further recommenda- pregnancy affects as- the second nebulizer Burr 3 Conference Room tions. He was concerned thma, and I prepared an treatment. As I was mon- about Alice’s asthma- inservice presentation. I For more information, contact the itoring Alice, I overheard management and con- have started providing EAP at 726-6976. the nurses giving report sulted Pulmonary Medi- continued on next page

Page 6 Recognition September 2, 2004 Carroll, Roberge named Hartford Foundation geriatric nursing scholars

iane L. Carroll, The week-long seminar, RN, PhD, clini- directed by Mathy Mezey, cal nurse special- RN, PhD; Terry Fulmer, ist, and Barbara RN, PHD; and Elizabeth DRoberge, RN, PhD, Capezuti, RN, PhD, brought nurse practitioner in the together program faculty, Geriatric Medical Unit, guest faculty, and scholars were accepted as two of in an open exchange of nineteen post-doctoral ideas and experiences re- scholars in gerontologic lated to gerontologic nurs- nursing research by the ing research. During semi- Diane Carroll, RN, PhD, Barbara Roberge, RN, PhD, Hartford Foundation Insti- nars, scholars had oppor- clinical nurse specialist nurse practitioner tute for Geriatric Nursing. tunities to gain critical- Carroll and Roberge at- analysis and research skills tended a week-long pro- through intensive, interac- Roberge and Carroll with other Hartford scholars in New York City gram at the John A. Hart- tive experiences. The vast ford Foundation, part of experience of the faculty New York University’s provided a meaningful Steinhardt School of Edu- backdrop for a week of cation Division of Nursing. knowledge-dissemination The purpose of the pro- and a critical examination gram, co-sponsored by the of participants’ research American Journal of Nurs- programs. ing, is to foster new geron- Daily lectures, discus- tologic nurse researchers. sions, and critiques allow- Participants are selected ed scholars to hone their according to the signifi- research skills while gain- cance of their research and ing valuable insight into their strong leadership gerontologic nursing re- potential. search.

Exemplar who needed to be eval- pregnant women with is the high quality of But Danielle did continued from page 6 uated and/or admitted to asthma receive the ap- care Danielle provid- more than that. She MGH came through the propriate patient-edu- ed to Alice during a looked beyond this one Triage Area on Blake 14. cation when they arrive very stressful time. isolated case and saw training sessions for nurses There was no system in at MGH. Once this is She put Alice at ease an opportunity for pa- on the obstetrical units to place to identify asthmatic accomplished, I can by reassuring her tient- and staff-edu- educate them about asth- patients not admitted help educate other ther- about the safety of the cation around the care ma, medications, triggers, through the ED, so this apists and the nursing medications; she re- and treatment of preg- and equipment. I’ve con- population, though very staff around specific lieved her symptoms, nant women with as- ducted inservice training small, never had the op- issues related to asthma recommending a thma. She took action sessions on all shifts— portunity to receive as- and pregnancy. ‘stacked’ nebulizer to raise awareness and days, nights, and week- thma education from a Comments by treatment; and she implement practice ends. As a rotating cli- respiratory therapist. I Jeanette Ives advocated for her to changes that would nician myself, I felt it was discussed this issue with Erickson, RN, MS, be moved to a unit benefit future patients. important to offer this edu- the OB clinical nurse spe- senior vice president where she could be What a wonderful out- for Patient Care and cation to all shifts. cialist and my supervisors. chief nurse more closely monit- come. I soon realized that We are currently working ored while she was in Thank-you, Dan- The first thing we no- many pregnant women together to ensure that all respiratory distress. ielle. tice about this narrative

Page 7 Prevention September 2, 2004

bines health and medical with their physicians Disease-management through information, assistance to make informed deci- with navigating through sions about risks, ben- health coaching the healthcare system, efits, and side-effects ecently, Partners 3) Enhancing uniform the management and encouragement and edu- z help patients identify HealthCare launch- high quality by mea- control of their own con- cation about the best barriers to adherence ed a series of Sig- suring performance to ditions thereby decreas- way to communicate (knowledge gaps, med- nature Initiatives benchmark select in- ing the likelihood that with physicians, and ication side-effects, R geared toward patient and outpatient they will be re-admitted confidence-building transportation issues, improving the effective- conditions for care. The Partners techniques that patients etc.) and suggest ap- ness and efficiency of 4) Expanding disease- HealthCare Connection can manage their health propriate supports to care in an effort to en- management programs is a pilot program devel- conditions. overcome them hance outcomes and by supporting activi- oped by Team 4 that Health coaches in the z help patients prepare reduce costs. Specific ties for certain patients focuses on high-risk, program are nurses, res- for physician visits teams within the Signa- with chronic illnesses heart-failure patients, a piratory therapists, and and ask the right ques- ture Initiatives are ad- 5) Improving cost effec- population that accounts dieticians specially tions to get the in- dressing five key areas: tiveness through man- for approximately 2,500 trained in shared deci- formation they need 1) Investing in quality aging utilization trends admissions per year (to sion-making, behavioral- z provide information and utilization infra- and analyzing variance Partners hospitals). change theory, and moti- that a physician may vational interviewing. structure One avenue being The Partners Health- not have time to pro- They have extensive 2) Enhancing patient explored by Team 4 (dis- Care Connection pro- vide during office vi- clinical knowledge and safety by reducing ease-management) are gram employs a tele- sits, such as why a other resources at their medication errors sys- programs that encourage phone-based, ‘health particular medication disposal. tem-wide patients to participate in coaching’ model. It com- is important, why it’s Health coaches give important to take a patients information and medication even when New Materials support around their you feel well, or the Management Customer healthcare needs, from fact that there are med- management of chronic ical options to surgical Service Department conditions to making interventions. complex medical deci- Materials Management is pleased to announce the opening In addition to tele- of its new Materials Management Customer Service Department sions. They tailor each phone support, health on Monday, August 30, 2004. This new service will be available 24 hours interaction to the needs, coaches provide parti- a day, 7 days a week to handle requests for services over and above receptivity, and readiness cipants with resources to those currently provided by Materials Management. of the participant, identi- gather health informa- fying opportunities for Contact Materials Management Customer Service tion, including a library behavioral change, life- at 726-9144 for the following supplies and/or services: of audiotapes on more style-improvement, and z Linen: If you need additional linens over and above your standing than 475 health topics risk-reduction. They daily order, call 6-9144 to receive enough linens to last until your next and videotapes on a vari- teach participants how to scheduled delivery ety of topics, including be self-reliant and how z Supply Support: If you need additional supplies over and above your knee osteoarthritis, back to work in partnership standing daily order, call 6-9144 to receive enough supplies to last pain, prostate cancer, with their physicians to until your next scheduled delivery. and many other condi- make good health deci- z Receiving & Distribution: If you need to know the status of an incoming, tions. sions. Health coaches: overnight package, or if you want to know who in your department For more information signed for a package, call 6-9144 for detailed information. z use motivational inter- about disease-manage- viewing and change z Mail Services: Picking up mail, dropping off outgoing, overnight pack- ment programs contact theory to help patients ages, and lab coat services are now available through Materials Man- Tim Ferris at 394-7500. agement Customer Service located in GRB 030 (in the Gray basement). understand the im- For information about portance of partici- z Equipment: If you need any equipment (3M pumps, etc.), call 6-9144. the Partners Signature pating in their own Initiatives, contact Tom Every effort will be made to respond to requests in less than 45 minutes. care Please identify high-priority needs when you call. Lee, director of Partners z help patients under- Signature Initiatives, at Feel free to visit the new Materials Management Customer Service stand their options, 278-1079. Department in the Mailroom reception area, GRB 030. preferences, and val- ues so they can work

Page 8 Published by: Caring Headlines is published twice each month by the department of Patient Care Services at Massachusetts General Hospital. September 2, 2004 ducation upport Publisher E /S Jeanette Ives Erickson RN, MS, senior vice president for Patient Care decisions when they graduate. and chief nurse Oncology Nursing Oncology nursing is typically Managing Editor embedded within the medical- Susan Sabia Fellowship 2004 surgical nursing curriculum in most undergraduate nursing pro- Editorial Advisory Board —by Mandi Coakley, RN, staff specialist grams. Having a faculty member Chaplaincy or the fourth year, Unlike past years, this sum- participate in the program was Reverend Priscilla Denham MGH Cancer Center mer’s program included a facul- an opportunity to impart im- Development & Public Affairs Liaison Nursing offered an ty fellow as well as two student portant information about on- Victoria Brady opportunity for two nurses. Jane Flanagan, RN, un- cology nursing and ensure that Editorial Support Fstudent nurses to partici- dergraduate faculty at the Uni- that information becomes part Marianne Ditomassi, RN, MSN, MBA pate in a ten-week fellowship at versity of Massachusetts, Lo- of the nursing curriculum. Mary Ellin Smith, RN, MS MGH to learn more about the well, was the first oncology All three fellows had a rich Materials Management art and science of oncology nursing faculty fellow to spend and meaningful learning ex- Edward Raeke nursing. Students accepted into ten weeks at MGH learning perience. The Oncology Nurs- Nutrition & Food Services the program come to MGH be- about and observing expert can- ing Fellowship program has Martha Lynch, MS, RD, CNSD tween the junior and senior year cer care. proven to be an effective re- Office of Patient Advocacy of their baccalaureate nursing One of the goals of the On- cruitment tool, as five of the six Sally Millar, RN, MBA program. This year, Megan Eld- cology Nursing Fellowship pro- past fellows have gone on to Orthotics & Prosthetics ridge, from Salve Regina Col- gram is to provide an opportu- work on oncology units at MGH. Mark Tlumacki lege in Rhode Island, and An- nity for student nurses to learn For more information about Patient Care Services, Diversity gela Montgomery, from the Uni- about opportunities in the field the Oncology Nursing Fellow- Deborah Washington, RN, MSN versity of Vermont, were sel- of oncology nursing so they’re ship program, call Mandi Coak- ected to be fellows. better prepared to make career ley, RN, at 6-5334. Physical Therapy Occupational Therapy Michael G. Sullivan, PT, MBA Police & Security Joe Crowley Reading Language Disorders Carolyn Horn, MEd Respiratory Care Ed Burns, RRT Social Services Ellen Forman, LICSW Speech-Language Pathology Carmen Vega-Barachowitz, MS, SLP Volunteer, Medical Interpreter, Ambassador and LVC Retail Services Pat Rowell

Distribution Please contact Ursula Hoehl at 726-9057 for all issues related to distribution

Submission of Articles Written contributions should be submitted directly to Susan Sabia as far in advance as possible. Caring Headlines cannot guarantee the inclusion of any article. Articles/ideas should be submitted in writing by fax: 617-726-8594 or e-mail: [email protected] For more information, call: 617-724-1746.

Eldridge and Montgomery with Jane Flanagan, RN, faculty fellow (seated), explore on-line MGH cancer resource. Next Publication Date: September 23, 2004

Page 9

Please recycle Education/Support September 2, 2004 USA Educational Series presents “What it means to be a citizen” iovanna Negretti, executive director of Oíste, the only statewide Latino Gpolitical organization in Massachusetts, was the special guest speaker at a recent presentation of the USA Educational Series in O’Keeffe Aud- itorium. Her topic was, Giovanna Negretti, executive director of Oíste, presents at recent session of the “What it Means to be a USA Educational Series Citizen.” Born and rais- ed in Puerto Rico, Neg- retti has lived in Boston pecially in America,” she Americans take advantage for the past ten years said, “where we are for- of that right.” where she has become a tunate to live in a demo- Negretti’s presentation respected advocate for cracy with all the bene- was well attended and the Latino community on fits and opportunities enthusiastically received. a local, state, and nation- that that affords. We Many attendees stayed to al level. Presenting Negretti with gift of appreciation have a responsibility to speak informally with Negretti shared some is unit service associate, Nancy Edwards. work for change, to cre- Negretti after her presen- personal experiences ate better lives for our- tation. recalling what it was like laude with a bachelor’s residency in a particular selves and others.” For more information growing up in Puerto degree in Fine Arts. She country, but participa- Negretti spoke about about the USA Education- Rico, moving to the Unit- continually stressed the tion in local government, the importance of voting al Series, contact Nancy ed States as a young wo- importance of ‘good religious communities, in a free society. “Every DeCoste, training special- man, and attending Em- citizenship,’ expanding and the workplace. She American has the right to ist in The Center for Clin- erson College where she the definition of citizen- spoke about citizenship vote,” she said, “yet only ical & Professional De- graduated magna cum ship to include not only as a responsibility. “Es- thirty-two percent of velopment, at 4-7841.

EAP to re-locate to Charles River Plaza Let’s Connect he Partners Employee Assistance Program (EAP) will be moving its MGH an informal discussion group office on September 15, 2004, to 175 Cambridge Street, Suite 320 (the new for heart-failure patients building at Charles River Plaza). Hours and services provided by the EAP Are you feeling overwhelmed, apprehensive, Twill remain the same. The existing EAP office will be closed September 14th or confused about your diagnosis? and 15th. During the move, EAP staff will be available for emergencies, and ap- Join us in a forum for sharing experiences and pointments can be made at nearby locations. The new office space will open on hearing the perspectives of others. Thursday, September 16th at 1:00pm. There will continue to be limited appoint- September 9, 2004 ment availability on the main campus following the move. 3:00pm The EAP is a prevention and early-intervention resource, offering confidential Murphy Conference Room consultation, short-term counseling, information, and referrals for employees and Bigelow 8 their families. The EAP offers assistance with all types of personal, family, and Topics will be determined by attendees work-related problems. For more information: call 726-7592 For more information, call 617-726-6976 or toll-free, 1-800-724-4EAP.

Page 10 Educational Offerings September 2, 2004 When/Where Description Contact Hours September 14 CPR—American Heart Association BLS Re-Certification - - - 7:30–11:00am/12:00–3:30pm VBK 401

September 14, 15, 20, 21, 27, 28 Greater Boston ICU Consortium CORE Program 44.8 7:30am–4:30pm BWH for completing all six days

September 15 More than Just a Journal Club - - - 4:00–5:00pm Walcott Conference Room

September 15 and 17 CCRN Review TBA 8:00am–4:30pm Day 1: Haber Conference Room. Day 2: O’Keeffe Auditorium

September 15 USA Educational Series - - - 1:30–2:30pm Bigelow 4 Amphitheater

September 16 CPR—Age-Specific Mannequin Demonstration of BLS Skills - - - 8:00am and 12:00pm (Adult) VBK 401 (No BLS card given) 10:00am and 2:00pm (Pediatric)

September 16 Building Relationships in the Diverse Hospital Community: 7.2 8:00am–4:30pm Understanding Our Patients, Ourselves, and Each Other Training Department, Charles River Plaza

September 20 and 24 Advanced Cardiac Life Support (ACLS)—Provider Course 16.8 8:00am–5:00pm Day 1: O’Keeffe Auditorium. Day 2: Wellman Conference Room for completing both days

September 21 Intermediate Respiratory Care TBA 8:00am–4:00pm Respiratory Care Conference Room, Ellison 401

September 22 BLS Certification for Healthcare Providers - - - 8:00am–2:00pm VBK601

September 22 New Graduate Nurse Development Seminar II 5.4 (for mentors only) 8:00am–2:30pm Training Department, Charles River Plaza

September 23 Psychological Type & Personal Style: Maximizing Your 8.1 8:00am–4:00pm Effectiveness Training Department, Charles River Plaza

September 23 Nursing Grand Rounds 1.2 1:30–2:30pm “Common Patient Problems: Issues and Insights.” O’Keeffe Auditorium

September 24 MGH School of Nursing Alumni Program TBA 8:00am–4:30pm O’Keeffe Auditorium

September 27 and October 1 End-of-Life Nursing Education Program TBA 8:00–4:30pm O’Keeffe Auditorium, both days

September 27 Congenital Heart Disease 4.5 7:00–11:30am and 12:30–4:30pm Burr 5 Conference Room

September 30 CVVH Core Program 6.3 7:00am–12:00pm Haber Conference Room

October 5 CPR—American Heart Association BLS Re-Certification - - - 7:30–11:00am/12:00–3:30pm VBK 401

October 6 Intermediate Arrhythmias 3.9 8:00–11:30am Haber Conference Room October 6 Pacing: Advanced Concepts 4.5 12:15–4:30pm Haber Conference Room

October 13 New Graduate Nurse Development Seminar I 6.0 8:00am–2:30pm Training Department, Charles River Plaza (for mentors only)

For detailed information about educational offerings, visit our web calendar at http://pcs.mgh.harvard.edu. To register, call (617)726-3111. For information about Risk Management Foundation programs, check the Internet at http://www.hrm.harvard.edu. 2004 2004 Page 11 September 2, 2004

Kidney Care Day On-site BSN De-coding The Renal Unit is pleased to announce the first-ever MGH and master’s professional Kidney Care Day degrees in ethics: Thursday, September 30, 2004 8:00am–4:00pm Nursing how does your O’Keeffe Auditorium Registered nurses at MGH code guide your and the Main seeking a baccalaureate (BSN) or Corridor practice? master’s degree in Nursing, come Educational programs, medical learn more about opportunities to The Ethics In Clinical Practice grand rounds, blood pressure earn degrees through on-site Committee invites you to attend a screenings, and discipline-specific programs. special program focusing on codes information on kidney disease. of ethics employed by On-site program offered by various healthcare disciplines. 8:00am Northeastern University Medical Grand Rounds We will discuss how codes of ethics with Dr. Robert Toto Distance Learning program guide interdisciplinary, clinical “Improving Outcomes in Diabetic offered by St. Joseph’s College decision-making in resolving ethical Nephropathy” of Maine dilemmas and the legal implications for use. O’Keeffe Auditorium Information Sessions 9:00am–1:00pm Tuesday, September 28, 2004 Presenters: Educational tables in the Main 6:30am–7:00pm Christine Mitchell, Marilyn McMahon, Corridor staffed by kidney care and Regina Holdstock Information tables in the providers at MGH and throughout the Panel discussion to follow White Lobby will direct you to area (including representatives from: sessions being held at times September 29, 2004 The Center for Renal Education, convenient for you. 8:30am–12:00pm Hemodialysis, Peritoneal Dialysis, Haber Conference Room Pediatric Nephrology, For more information, (across from O’Keeffe Auditorium) Food & Nutrition Services, and contact: Miriam Greenspan, RN, the Transplant Unit) on-site education coordinator in Limited to 45 participants The Center for Clinical & 2:15pm Refreshments will be available Special guest speaker Professional Development Nursing CEUs available “The Humorous Side of Coping with at: 724-3506 pager: 3-0724 For more information or to register, Chronic Illness” or by e-mail call The Center for Clinical & O’Keeffe Auditorium Professional Development at 6-3111 For more information, call First classes to begin (include your name, discipline, hospital 617-720-2774 in January, 2005 location and contact information)

First Class US Postage Paid aring Permit #57416 HEADLINES C Boston MA Send returns only to Bigelow 10 Nursing Office, MGH 55 Fruit Street Boston, MA 02114-2696

Page 12