Health & Care Directory for Aldeburgh, Leiston, Saxmundham and surrounding villages 2 INTRODUCTION
“The NHS Ipswich and East Suffolk Thanks to all the people who have Clinical Commissioning Group contributed to this directory. In (CCG) and the Church Farm patient particular we are very grateful for the participation group (PPG) have funding from Aldeburgh and District worked with local people to produce Hospital League of Friends and the this guide to local health and care town councils of Saxmundham, services. It is a good example of Leiston and Aldeburgh. This funding partnership working between the has been used to print 3000 copies health service, Leiston, of this directory. Saxmundham and Church Farm GP All possible efforts have been made surgery patient participation groups to make this information accurate at and local volunteers.” the time of going to press. If you notice anything that is incorrect, Pauline Quinn please telephone 01473 770021 or On behalf of Church Farm PPG email: [email protected] Produced in response to requests from the Aldeburgh Good Neighbour An up to date electronic version of Scheme (AGNES) and the this directory is available at: Aldeburgh Town Plan committee. www.ipswichandeastsuffolkccg.nhs. uk CONTENTS 3
This booklet has information about health services and some of the other related services which are on offer in your local community comprising Aldeburgh, Leiston and Saxmundham and surrounding villages. In this directory yon can find information about: CARING FOR YOURSELF Page: 4 IN AN EMERGENCY 6 LOOKING AFTER YOUR WELLBEING 7 HEALTHY LIVING 8 ALDEBURGH COMMUNITY HOSPITAL 9 SERVICES RUN FROM ALDEBURGH COMMUNITY HOSPITAL 10 GP SURGERIES IN ALDEBURGH, LEISTON AND 16 SAXMUNDHAM CHILDREN’S AND FAMILY SERVICES 22 LEARNING DISABILITY ANNUAL HEALTH CHECKS 22 COMMUNITY PHARMACIES 24 DENTISTS 26 OPTICIANS 28 OTHER SERVICES 30 GOOD NEIGHBOUR SCHEMES 34 PARISH NURSING 35 SUPPORTING PEOPLE WITH DEMENTIA 36 NHS CONTINUING HEALTHCARE 38 MEAL AND FOOD SERVICES 39 TRANSPORT 40 SOCIAL CARE SERVICES 43 USEFUL CONTACTS & ONLINE 44 VICTIM SUPPORT SERVICES 46 WHEN YOUR SURGERY IS CLOSED 47 4 CARING FOR YOURSELF
We hope you can use this If you take regular medication, directory to help you look after remember to order any repeat yourself and your family. prescriptions in good time so that you don’t run out. Firstly, some of the best things to keep illness at bay are to wash your The NHS Ipswich and East Suffolk hands while preparing food or after Clinical Commissioning Group using the toilet, take regular exercise (CCG) have developed a range of and enjoy a balanced diet. leaflets that are designed to help If you have a minor illness or injury, you help yourself when you are look after yourself at home and get feeling under the weather. You can plenty of rest. Over-the-counter find them on the website: medicines can ease the symptoms www.ipswichandeastsuffolkccg.nhs. of colds, coughs and fevers, while a uk or ask at your GP practice. first aid kit will help you treat cuts • Aches and pains (minor) and scalds. • Athlete’s foot You never know when you may fall • Constipation (one-off) ill, so try to make sure your medicine • Coughs and colds cabinet contains: • Dry or irritated skin paracetamol (and syrup if you • Fungal skin and nail infections have children) • Hay fever (adults and children) ibuprofen • Head lice medicines to treat diarrhoea and • Indigestion indigestion • Nappy rash rehydration salts • Sleep problems (short-term) cream or spray to treat insect • Threadworms bites and stings • Vaginal thrush a thermometer antihistamine medicine for allergies a sterile bandage, some plasters and medical tape eye wash CARING FOR YOURSELF 5
Visit your local pharmacist carry out minor surgery or can help Your local pharmacist is an expert if you have a minor injury. The on medicines, and can give you lots receptionists at your surgery will be of advice on the best way to treat able to give you information about problems such as colds, coughs, the full range of services it offers. minor burns, diarrhoea, sprains, See pages 16 - 21 for more bumps and bruises. information about local surgeries.
Call 111 Looking after your mental health You should use NHS 111 if you Your mental wellbeing is important, urgently need medical help or advice and you can do a lot to try to but it’s not a life-threatening maintain a positive outlook, such as situation. avoiding excess alcohol and staying active. If you are feeling anxious, NHS 111 is available 24 hours a upset or stressed you can contact day, seven days a week. Calls are Wellbeing Suffolk, which is there to answered by specially trained help you manage and make advisors who are supported by changes for the better. The service experienced health care provides short-term support such as professionals. They will ask workshops, counselling and other questions about your symptoms talking therapies for depression, before giving you advice or directing anxiety and trauma. For more you to the local service best suited to information, call 0300 123 1781 or meet your needs. visit www.wellbeingsuffolk.co.uk. See page 7 of this booklet for more Going to see your GP information about the Wellbeing Suffolk service. Your GP, practice nurse or nurse practitioner can give you advice on If you are unsure about what help most physical and mental health you need and you are not in crisis, problems. The team at your surgery call Norfolk and Suffolk Foundation can organise prescriptions or book Trust Patient Advice and Liaison immunisations. Some surgeries Service on 0800 279 7257. 6 IN AN EMERGENCY
Accident and Emergency A&E should only be used if other Accident and emergency (A&E) NHS services cannot help, or when departments are for serious or life- your symptoms are serious or you threatening conditions which need are badly injured. immediate medical attention, such The staff at A&E will always see as: patients with the most serious illnesses first, which means that loss of consciousness anyone with a less urgent condition stroke may need to wait for several hours before they are treated. persistent, severe chest pain Your nearest A&E department is at severe breathing difficulties Ipswich Hospital. severe bleeding which cannot Please remember, if it’s not 999, dial be stopped 111. LOOKING AFTER YOUR WELLBEING 7
Feeling Down? Stressed out? Option 2: Self-refer by post Overwhelmed? Anxious? Complete a self-referral form, found For most of us there are times when in leaflets in your GP practice, and many of life’s demands affect how send it to: we feel. A little pressure can be Wellbeing Suffolk good and helps to keep us motivated, but too much all at once Mariner House can make us feel stressed, anxious, 43 Handford Road depressed, overwhelmed or we may Ipswich just find it difficult to cope. We can IP1 2GA be affected by many different things: Option 3: Call our physical health; our job, or difficulties in finding employment; Call 0300 123 1781. Lines are open our relationships and friendships; Mondays to Fridays (excluding Bank where we live; money problems; and Holidays), 8am – 8pm. Calls are much more. charged at the local rate from mobiles and landlines. Wellbeing Suffolk can help you to recognise the signs and symptoms Option 4: Referral by a GP or of stress, anxiety or depression and other health or care professional offer ideas on how to make changes Ask your GP, health visitor, social to improve your wellbeing. worker, or even educator for help in If you are registered with a GP making a referral. surgery in Suffolk you can access Once your referral has been Wellbeing Suffolk in four ways: received, someone from the team Option 1: Self-refer online will contact you and talk through your options. For anyone over the age of 16 you can visit www.wellbeingsuffolk.co.uk to complete and submit the self- referral form. 8 HEALTHY LIVING
ONE LIFE SUFFOLK LEISURE CENTRES One Life Suffolk helps anyone who Leiston Leisure Centre offers a wants to kick unhealthy habits and variety of activities and membership start leading a healthier life. options, including concessions. Facilities include the pool, sauna and Services on offer include: spa, gym with cardio and weights stop smoking services equipment, group fitness classes, adult weight management AquaFit (aerobics in the pool) and Swim4Health classes. child weight management advice about physical activity Leiston Leisure Centre Red House Lane NHS Health Checks for those aged 40 - 74. Leiston IP16 4LS Tel. 01473 718193 Tel: 01728 830364 Website: www.onelifesuffolk.co.uk www.placesforpeopleleisure.org/ centres/leiston-leisure-centre/?m=0 HEALTH WALKS Opening Hours Stepping out in Suffolk is a Monday-Friday: 7.00am-10.00pm programme of free health walks Saturday: 8.30am-8.00pm which are open to everyone, but ideal Sunday: 8.30am-9.00pm for those recovering from illness or Public Holidays: 10.00am-6.00pm who need to improve their exercise levels. Walks last up to 90 minutes and are informal and sociable. Tel: 01473 718193 www.onelifesuffolk.co.uk/our- services/become-more-active or Suffolk Coastal District Council: www.suffolkcoastal.gov.uk/ yourfreetime/steppingout/ ALDEBURGH COMMUNITY HOSPITAL 9
Aldeburgh Community Hospital is ALDEBURGH COMMUNITY run by Suffolk Community HOSPITAL Healthcare (SCH). Park Road A range of clinics and medical Aldeburgh services are provided at the Hospital Suffolk but there is no A&E (accident and IP15 5ES emergency) facility. Telephone: 01728 451600 For the latest information about what clinics and surgeries are available, Email: [email protected] call 0300 123 2425. Website: All SCH services are coordinated www.suffolkcommunityhealthcare.co from their Care Coordination Centre .uk (CCC), which is based in Ipswich. This operates 24 hours a day, 365 days a year, on 0300 123 2425. 10 ALDEBURGH COMMUNITY HOSPITAL SERVICES
AAA SCREENING At this clinic, men aged 65 and over are screened for abnormal aortic Every 3 months on Thursday aneurysm (AAA). The ultrasound scan, mornings which takes around 10 minutes, is Five Rivers AAA Screening given as part of an NHS screening Programme provided by Colchester programme which aims to reduce General Hospital deaths from AAA by up to 50%. All men will be invited for screening in the year they turn 65
BLADDER AND BOWEL Advisory service for those with bladder ADVISORY SERVICE and bowel conditions (CONTINENCE) Third Monday, second Tuesday, First Wednesday and First Friday Provider: Suffolk Community Healthcare (SCH)
Self-referral, GP or other health professional
CHEMOTHERAPY OUTREACH This service is closely linked with the SERVICE outpatient department at Ipswich Tuesdays Hospital. This service is run by the chemotherapy outreach nurse Provider: Ipswich Hospital specialist. Ipswich Hospital Cancer Services referral
For the latest information about what clinics and surgeries are available, call 0300 123 2425. ALDEBURGH COMMUNITY HOSPITAL SERVICES 11
DENTAL SERVICES This specialist clinic offers community dental services to a variety of patients, Mondays and alternate including people with learning Wednesdays, all day disabilities or complex medical Providers: Community Dental conditions, people who use mental Services / Suffolk Community health services, the homeless or those Healthcare with physical and sensory GP, Dentist or self-referral impairments.
DERMATOLOGY PHOTO CLINIC This clinic provides a service for adults (SKIN) and children with skin problems. Every Thursday (week 1 afternoon, mornings in other weeks) Provider: Ipswich Hospital
GP or hospital referral
DIETETIC CLINIC This clinic offers support and advice to patients who are overweight, First Thursday morning of the month concerned about their diet or are Provider: Ipswich Hospital worried they may be lacking in certain GP or hospital referral nutrients.
DOPPLER CLINIC A Doppler ultrasound is a non-invasive test that can be used to estimate your Tuesday morning and Friday blood flow through blood vessels. afternoon A Doppler assessment involves doing Provider: Suffolk Community a simple check of your arterial Healthcare circulation. GP referral
For the latest information about what clinics and surgeries are available, call 0300 123 2425. 12 ALDEBURGH COMMUNITY HOSPITAL SERVICES
FRAIL ELDERLY PEOPLE Improving care for frail older people has the potential to maintain longer- Tuesday afternoons weekly and first term, good quality function and reduce and third Wednesday afternoons length of stay in hospital. This includes Provider: SCH / Ipswich Hospital care such as hydration and nutrition GP referral and medicines optimisation (ensuring that patients get the right choice of medicine, at the right time). HEARING SERVICES These clinics gives hearing aid wearers the opportunity to have their Provider: Ipswich Hospital hearing aid re-tubed and maintained, Monthly on second Tuesday to get replacement batteries and to afternoon discuss hearing aid matters. GP referral
HEARING SERVICES These clinics gives hearing aid wearers the opportunity to have their Provider: Hearing Care Centre hearing aid re-tubed and maintained, Second and fourth Wednesdays to get replacement batteries and to Self-referral discuss hearing aid matters. Private provider charges may apply Call for an appointment Tel: 0800 096 26370 HEART FAILURE / CARDIAC This clinic works with patients to REHAB improve their quality of life by helping Second and fourth Fridays monthly them manage the symptoms of heart all day failure. The clinic helps educate patients about their condition and the Provider: Suffolk Community improvements they could gain through Healthcare diet, exercise and medication. GP referral
For the latest information about what clinics and surgeries are available, call 0300 123 2425. ALDEBURGH COMMUNITY HOSPITAL SERVICES 13
LEG ULCER CLINIC The Leg Ulcer clinic provides assessment of leg wounds and wound Thursday afternoons and Friday care. mornings Provider: Suffolk Community Healthcare
GP or other health professional referral
MENTAL HEALTH SERVICES Aldeburgh, Leiston, Saxmundham and the surrounding area is covered Adult and Enhanced Community by the Coastal Integrated Delivery (for people over 25) : Fourth Team (IDT), which supports Thursday afternoon individuals with mental health Complexity in later life (older problems and learning disabilities, person with complex needs or early and their families. dementia) : Third Friday 10.00am – • Adult and Enhanced Community - 1.00pm for people over 25 with significant Provider: Norfolk and Suffolk NHS mental health difficulties. Foundation Trust – Coastal (Enhanced community offers a Integrated Delivery Team broader social inclusion approach, For current service users call aiming to make links with local 01473 341100. resources to reduce isolation and stigma) All new referrals are seen by the Suffolk Access and Assessment • Complexity in Later Life - any Service – call 0300 123 1334. older person with complex needs or early dementia.
For the latest information about what clinics and surgeries are available, call 0300 123 2425. 14 ALDEBURGH COMMUNITY HOSPITAL SERVICES
ORTHOPAEDIC (BONES) Ipswich Hospital Outreach clinic Third Tuesday Shoulder and upper limb surgery Provider: Ipswich Hospital
GP referral PHYSIOTHERAPY At these clinics, patients can receive Monday to Wednesday, 8am - 4pm an accurate diagnosis and effective Thursday, 7.30am - 4.30pm treatment for a range of physical conditions from experienced opening times are subject to change physiotherapists. based on appointment availability
GP referral of self-referral via www.ahpsuffolk.co.uk or call 01473 770066 Provider: Allied Health Professionals PODIATRY (FEET) This specialist clinic offers treatment Every weekday, morning and and management of various foot afternoon conditions including complications resulting from Diabetes Mellitis or Provider: SCH Rheumatoid Arthritis and related Health professional or self referral conditions; foot complications due to Online at: poor circulation, corns and callus, www.suffolkcommunityhealthcare.co ingrowing toe nails and general foot .uk/OurServices/Podiatry and lower leg pain. RHEUMATOLOGY This specialist clinic offers help for patients with clinical problems First Monday of the month (alternate involving joints, soft tissues, months) afternoon autoimmune diseases, vasculitis and Provider: Ipswich Hospital connective tissue. GP or hospital referral
For the latest information about what clinics and surgeries are available, call 0300 123 2425. ALDEBURGH COMMUNITY HOSPITAL SERVICES 15
SANDERLINGS DAY CARE Assists older people (including CENTRE those with dementia) to remain in their own homes. The centre is a paid for service; it Promotes health and wellbeing, accepts clients funded by Social facilitating independence and Care Services and those wishing to enhancing quality of life. fund their own placements. Provides carers with daytime To find out more call: 01728 451631 respite. SPEECH AND LANGUAGE The speech therapy clinic provides THERAPY assessment, treatment and advice for patients of all ages experiencing First Tuesday afternoon of the speech, language and communication month; Wednesday afternoons problems to help them to weekly (except the first Wednesday communicate to the best of their of every month) ability. Provider: SCH
GP, other health professional or self referral STOMA The stoma care specialist nurses 2nd and last Thursday morning provides information, support and advice to patients who have had Provider: Suffolk Community stoma surgery. Healthcare
By appointment only Tel: 01473 242168 ULTRASOUND CLINIC Ipswich Hospital Outreach clinic Saturday morning (provided at Aldeburgh by Ipswich hospital) Provider: Ipswich Hospital X-RAY Ipswich Hospital Outreach clinic Wednesday afternoons (provided at Aldeburgh by Ipswich hospital) For the latest information about what clinics and surgeries are available, call 0300 123 2425. Provider: Ipswich Hospital 16 LOCAL GP SURGERIES
MEET THE TEAM (including baby vaccinations) and travel advice. They can also advise General practice is developing and on contraception, stopping smoking changing all the time and staff are and managing long term chronic regularly updating and acquiring conditions. new skills. Here you can read about who’s who and when they Nurse practitioners: Have had can treat you. extra training and can run minor illness clinics and are often a good Receptionists: Are trained to help alternative to seeing the doctor. you choose the right appointment Nurse practitioners can prescribe for your needs. Sharing the reason medication so they can see patients why you need to come to the with a variety of minor illnesses such surgery will help them find the right as ear ache, stomach pain, urinary appointment for you. infections and sexual health Phlebotomists: Run blood test problems. They can also provide clinics, which usually take place emergency contraception. each morning before the blood is collected by courier and taken to the hospital lab. Please bring any forms with you and remember to fast if necessary.
Health care assistants: Support the practice nurses by carrying out blood pressure checks, NHS health checks, ECGs, hearing tests, basic dressings and taking new patient details. They can also take blood and test urine.
Practice nurses: Provide a range of services such as complex dressings, annual health checks, ear syringing, vaccinations LOCAL GP SURGERIES 17
NHS 111 GP PRACTICE SERVICES This free telephone number will give Minor injuries and surgery: you advice on where to go for your Surgeries provide a full range of healthcare needs when an minor injury and surgery services emergency 999 call is not during office hours. This includes: necessary. You will be assessed, injections, cauterisation, aspiration, given advice and directed to the joint or muscle sprains, cuts and local service that will help you best. bruises, minor head injuries and eye injuries. You should use NHS 111 if you need medical help or advice but it’s not a Phone advice: You can call life-threatening situation. You should reception and arrange to speak to a call 111 if you: doctor, who will then call you back at are not sure if you need to go to an arranged time. For 24/7 medical A&E or need another NHS advice, call 111. urgent care service Out of hours: If you call the surgery don’t know who to call or don’t outside of the opening hours you will have a GP to call be redirected to the out of hours need health information or service provider Care UK, who you reassurance about what to do can also call on 111 for urgent next medical advice 24/7. NHS 111 is available 24 hours a Registration: to register at your day, seven days a week. local practice, please contact the surgery reception. 18 LOCAL GP SURGERIES
CHURCH FARM SURGERY, Allow two working days for your ALDEBURGH prescription to be processed. If you live over a mile away from a Victoria Road Aldeburgh pharmacy you may be entitled to IP15 5EA have your prescription dispensed to you. Some of the local pharmacists Telephone: General enquiries and have made arrangements to collect emergencies - 01728 452027 prescriptions from the surgery. Email: [email protected] Details of this service can be obtained from the receptionist. Website: www.aldesurg.enta.net
Opening hours: Monday-Friday Disabled access: All areas of the 8.15am - 6.00pm. surgery are wheelchair accessible. Appointments: please phone the There is a wheelchair on the surgery during opening hours or call premises. Ask for assistance if at the reception desk. You can also required. register to make an appointment Home visits: If you are unable to online; ask at reception for more visit the surgery due to medical details. reasons, call reception before Test results: Call reception after 11.00am to request a home visit, 2.15pm. providing details of your problem and address. The doctor will Prescriptions: For repeat normally call between 12.45pm and prescriptions you can: 3.00pm. If the visit is urgent, please order online (speak to reception make this clear to the receptionist. to set up) enclose a stamped self- addressed envelope with your slip for it to be posted to you visit the surgery email us LOCAL GP SURGERIES 19
LEISTON SURGERY Prescriptions: For repeat prescriptions you can: Main Street Leiston order online (speak to reception IP16 4ES to set up) Telephone: General enquiries and Place your order in the box in the emergencies - 01728 830 526 entrance foyer at the surgery Send by post Website: www.leistonsurgery.com Allow two working days for your Opening hours: Monday-Friday prescription to be processed. If you 8.00am - 6.30pm. Dispensary hours live over a mile away from a Monday-Friday 8.30am - 6.30pm. pharmacy you may be entitled to Appointments: please phone the have your prescription dispensed to surgery during opening hours or call you. at the reception desk. Appointments start at 8.30am. You can register to Disabled access: If you have make an appointment online; ask at difficulty walking, it is best to access reception for more details. the surgery from the Main Street entrance, avoiding the car park Test results: Call reception steps on the upper level. between 12.00pm - 4.00pm. Wheelchairs are available, if required.
Home visits: If you are unable to visit the surgery due to medical reasons, call reception before 10.30am to request a home visit, providing details of your problem and address.
20 LOCAL GP SURGERIES - CLINICS AND SERVICES
SAXMUNDHAM HEALTH Prescriptions: For repeat prescriptions you can: Saxmundham Health Centre Lambsale Meadow order online (speak to reception Saxmundham to set up) IP17 1DY visit the surgery order by post Telephone: General enquiries and emergencies - 01728 602022. Allow two working days for your Dispensary - 01728 602648 (9.30am prescription to be processed. If you - 12.00pm and 4.30pm - 6.00pm) live over a mile away from a pharmacy you may be entitled to Email: general enquiries only - have your prescription dispensed to [email protected] you. Dispensary only - Disabled access: All areas of the dispensary.saxmundhamhealth@nh surgery are wheelchair accessible. s.net Home visits: If you are unable to visit the surgery if you are Website: www.saxquax.co.uk housebound, call reception to Opening hours: Monday-Friday request a home visit, providing 8.00am - 6.30pm. details of your problem and address. Appointments: please phone the surgery during opening hours or call at the reception desk. You can also CLINICS register to make an appointment online; ask at reception for more Each local GP practice also runs details. some additional clinics or services. Contact reception for more details or Test results: Call reception after to book an appointment. 11.00am. For the latest information about what clinics are available, contact your local surgery. LOCAL GP SURGERIES - CLINICS AND SERVICES 21
Clinics available at all surgeries: issues. For further information please contact reception. Diabetes (by appointment)
Asthma (by appointment) Additional clinics at Leiston: Blood pressure measurement Family planning and Epilepsy (by appointment) contraceptive services Well woman clinics Child health and immunisations Community Memory Assessment Travel vaccines Service (CMAS) - for people who are worried about their memory COPD (Chronic obstructive Additional clinics at Aldeburgh: pulmonary disease) Reviews Coronary Heart Disease (by Injections for joint pain appointment) Shared Care service for people 24 Hour ECG (by GP referral) - with a variety of conditions (Electrocardiogram) - a tape Smoking Cessation recording to measure your heart rhythm over a 24-hour period Additional clinics at Saxmundham: The surgery offers other clinics and services at specific times as set out Coronary heart disease (CHD) below: Rheumatoid arthritis Learning disabilities Child Health and Baby Clinic 1st and 3rd Tuesday from 1.30pm – Dementia 2.30pm by appointment Weight management
Ante-Natal - Every Thursday 1pm- 3.30pm by appointment
Citizens Advice Bureau (CAB) - First Friday of each month between 10.00am - 12.00am - offering advice on many issues including age related and other benefits, employment issues, debt advice and family 22 FAMILY AND CHILDREN’S SERVICES
SCHOOL NURSING The service is available Monday to Friday, 9.00am - 5.00pm. The school nursing service aims to promote the physical, mental and The local team is based at emotional health and wellbeing of Saxmundham Health Centre. school age children. Tel. 01728 652390 This confidential service can be accessed by parents and children and young people directly or by CHILDREN’S CENTRE referral, by telephone or regular Leiston Children's Centre drop-ins at schools. Waterloo Avenue, Leiston, IP16 4HF
The local team is based at Opening Hours: Saxmundham Health Centre. Mon to Thurs 9.00am - 5.00pm and Tel. 01728 652393 Fridays 9.00am - 4.30 pm
Children's Centres are for families HEALTH VISITING with children under five. In Suffolk, Health visitors are a team of Children’s Centres and Health specialist community public health Visiting service are one team, nurses who provide expert providing local families with the best information, assessments and care and support, enabling them to interventions for babies, children provide the children in their care the and families. best possible start. Additional assistance is provided for The Children's Centre team is made those with specific needs that may up of Health Visitors, Family Support impact future health and wellbeing. Practitioners, School Nurses and Support and Information Officers. All health visitors are qualified nurses or midwives who have an For further information contact additional degree or diploma. They Becky Coxall or Linda Mitchell help to empower parents to make Tel: 01728 642930 positive decisions that affect their Email: [email protected] family’s health and wellbeing.
FAMILY AND CHILDREN’S SERVICES LEARNING DISABILITY 23
SUFFOLK FAMILY People with learning disabilities INFORMATION SERVICE (FIS) often have poorer physical and FIS offers free and impartial advice mental health than other people. to parents about finding childcare, This doesn’t need to be the case. the free early education entitlement The Annual Health Check scheme is and other family services for 0-19 for adults and young people aged 14 year olds. or above with learning disabilities Are you concerned about a child who need more health support and or young person? who may otherwise have health conditions that go undetected. Contact Customer First on 0808 800 4005 Who will get a free Annual Health Check? If you're worried that a child or People aged 14 and over who have young person is at risk of abuse, been assessed as having moderate, harm or neglect, please call severe or profound learning Customer First on the number disabilities, or people with a mild above and explain that you have a learning disability who have other child protection concern. The complex health needs are entitled to service is staffed by a team of a free health check every year. professional people with a legal duty to safeguard children. They will Contact your local GP surgery for listen to your concerns and take more information. appropriate action.
Lines are open from 8.00am to 6.45pm, Monday to Friday. Outside of these hours, calls to this number are automatically diverted to the Emergency Duty Service. If you need to contact social services with a non-urgent enquiry, please send an email to [email protected] 24 COMMUNITY PHARMACIES
Your local pharmacist is an expert Lloyds Pharmacy on medicines and can give you 62 High Street lots of advice on the best way to Leiston treat problems such as colds, IP16 4BZ coughs, minor burns, diarrhoea, Tel: 01728 830545 sprains, bumps and bruises. Mon - Fri. 8.30am - 6.00pm They are also able to dispense Sat 9.00am - 5.30pm prescriptions and can offer advice Sun (closed) and answer questions about medication. Coopers Pharmacy - Leiston 20 High Street You can talk to your pharmacist Leiston in confidence about your IP16 4EW symptoms without having to book Tel: 01728 832231 an appointment. They can also Mon - Fri. 9.00am - 6.30pm give advice on whether you need to Sat 9.00am - 5.00pm see your doctor. Sun (closed) Many pharmacies also offer other services to help you stay well, such Aldeburgh Pharmacy as blood pressure checks. Some 125 High Street can arrange to collect your repeat Aldeburgh prescription from your GP, which IP15 5AR means you won’t have to travel to Tel: 01728 452763 your surgery as often. Mon - Fri. 9.00am - 6.00pm Sat 9.00am - 5.00pm Sun 10.00am - 2.00pm Additional Services offered: Free prescription collection and delivery service Flu vaccination Smoking cessation Emergency contraception Chlamydia screening COMMUNITY PHARMACIES 25
East of England Co-op 7 High Street Saxmundham IP17 1DF Tel: 01728 602051 Mon - Fri. 8.30am - 6.00pm Sat 8.30am - 5.00pm Sun (closed)
Other nearby pharmacies open on a Sunday are:
Howells and Jolley Ltd. 100 High Street Southwold IP18 6DP Tel: 01502 722370 Mon - Sat. 9.00am - 5.30pm Sunday 1.00pm - 2.00 pm
Boots 58 Thoroughfare Woodbridge IP12 1AL Tel: 01394 383548 Mon - Sat. 8.30am - 5.30pm Sun 10.00am - 4.00pm
You can find pharmacies and their opening hours online: www.nhs.uk/chemist 26 DENTISTS
In Suffolk there are local My Dentist standards in place to make sure Units 1 and 3 Alexander Mews everyone can access good dental 98 High Street care. Leiston, IP16 4BZ These are: Tel. 01728 832133 www.mydentist.co.uk/dentists/ Patients should not have to travel practices/england/east-of-england/ more than 12 miles in rural areas leiston/98-high-street and five miles in towns or, have to wait longer than six weeks for NHS patients: yes a routine dentist appointment. Mon, Wed - Fri, 9.00am - 5.30pm Tuesday 8.00am - 5.30pm Urgent treatment should be available within 36 hours and within a 20 mile radius. Olive Dental Practice 9 High Street In an emergency, call NHS 111. Saxmundham, IP17 1DF Tel. 01728 602537 LOCAL DENTAL PRACTICES www.olive-dentalpractice.co.uk NHS patients: yes
Oasis Dental Care Monday - Friday, 8.30am - 5.00pm Crown Street Leiston, IP16 4OX Aldeburgh Dental Practice Tel. 01728 830790 167 High Street www.oasisdentalcare.co.uk/ Aldeburgh, IP15 5AN practices/oasis-dental-care-leiston Tel. 01728 453333 NHS patients: yes www.aldeburghdentist.co.uk Mon - Thurs, 8.00am - 5.30pm NHS patients: no Friday 8.00am - 2.00pm Monday - Friday 8.30am - 5.30pm Saturday Once a month (ask at Saturdays (occasional - check with receptionist for date) reception for dates)
DENTISTS 27
UNDERSTANDING NHS DENTAL crowns, dentures and bridges. CHARGES If you need help with dental charges Dentistry is one of the few NHS visit www.nhs.uk/NHSEngland/ services where you have to pay a Healthcosts/Pages/Dentalcosts contribution towards the cost of Any treatment that your dentist your care. believes is clinically necessary to The information on this page achieve and maintain good oral explains what you may have to pay health should be available on the for your NHS dental treatment. NHS. (correct at 1 April 2017) You will not be charged for individual Band 1 course of treatment items within a course of treatment. (including Emergency dental Depending on what you need to treatment) – £20.60 have done, you should only ever be This covers an examination, asked to pay one charge for each diagnosis (including X-rays), complete course of treatment, even advice on how to prevent future if you need to visit your dentist more problems, a scale and polish if than once to finish it. A course of clinically needed, and treatment is finished when your preventative care. dentist considers good oral health Band 2 course of treatment – has been achieved. £56.30 For more information or help with This covers everything listed in costs call 0207 210 4850 or visit Band 1 above, plus further www.nhs.uk/NHSEngland/ treatment such as fillings, root healthcosts canal work or removal of teeth but not more complex items covered Some people such as under 18s are by Band 3. entitled to free treatment – visit www.nhsbsa.nhs.uk for further Band 3 course of treatment – information. £244.30 This covers everything listed in Bands 1 and 2 above, plus 28 OPTICIANS
Patients qualify for a free NHS- SIGHT TEST AT HOME funded sight test if they: If you qualify for a free sight test, you are aged under 16 may also be entitled to an NHS- funded mobile sight test (also known are 16, 17 or 18 and are in full- as a domiciliary sight test) in your time education own home, at a care home or at are aged 60 or over approved day care centres, if you are registered as partially sighted are unable to leave home (sight impaired) or blind unaccompanied because of physical (severely sight impaired) or mental illness or disability or, have difficulty communicating your health have been diagnosed with needs without help. Call 111 to find diabetes or glaucoma out who provides mobile sight tests are 40 or over, and their mother, in your area. father, brother, sister, son or daughter has been diagnosed with glaucoma have been advised by an ophthalmologist (eye doctor) that they are at risk of glaucoma are eligible for an NHS complex lens voucher - the optician can advise you about entitlement
Patients are also entitled to a free NHS sight test if they receive a range of benefits, including income support, income-based Jobseeker’s Allowance or pension credit or, are named on a valid NHS tax credit exemption certificate or a HC2 or HC3 certificate. OPTICIANS 29
LOCAL OPTICIANS JOLLY GIRAFFE Marshall & Lilley All children can get free NHS sight 26 High Street tests before starting school, which can help diagnose conditions such Leiston as squints and reduced vision. IP16 4EW Children can continue to get free Tel: 01728 833114 tests until the age of 16 years. Look www.marshallandlilley.co.uk out for a Jolly Giraffe poster in your Mon - Fri 9.00am - 5.00pm optometrist’s window, pop in and get an appointment for your child.
Jeffery & Associates 16 High Street Saxmundham IP17 1DD Tel: 01728 602830 www.jandaopticians.co.uk Mon - Wed 9.00am - 5.00pm Thursday 9.00am - 1.00pm Friday 9.00am - 5.00pm
30 OTHER SERVICES
SILVERLINE SUFFOLK FAMILY CARERS Silverline: 0800 4 70 80 90 Suffolk Family Carers is a registered charity supporting family carers in The Silver Line is a free national Suffolk. A Family Carer is someone confidential helpline providing of any age whose life is restricted information, friendship and advice to because they are looking after older people, open 24 hours a day, another person who cannot manage every day of the year. The Silver without help because of illness, age Line Helpline provides older people related frailty, mental health need, with: substance misuse or disability. sign-posting service to link them Suffolk Family Carers provide a into the many, varied services range of services to Family Carers. that exist around the country Suffolk Family Carers provide befriending service to combat information, advice and guidance to loneliness family carers of all ages across a means of empowering those Suffolk to help them get the support who may be suffering abuse and they need. They provide a range of neglect, if appropriate to transfer support for adult carers, parent them to specialist services to carers, young carers and young protect them from harm adult carers as well as mental health and wellbeing support and a mobile 'carer's bus' that visits rural locations to provide information and advice to people who find themselves more isolated due to their caring role. For more information about the services on offer from Suffolk Family Carers, call the information line on 01473 835477. www.suffolkfamilycarers.org
OTHER SERVICES 31
AGE UK SUFFOLK BEFRIENDING Age UK Suffolk has trained advisors Age UK Suffolk provides telephone to inform you what services are befrienders and visiting befrienders available for an older person to who will keep in social contact with retain their independence, dignity an older person to reduce the feeling and choice. They will visit your of loneliness. The service is open to home directly and speak with you those over 60 (unfortunately they and assist you with any queries or cannot provide a service to older worries that you have. people with a diagnosis of dementia or complex mental health needs). This service is free and takes one The service is free and all volunteers phone call to begin organising an are carefully recruited. independence advisor to visit. For more information contact 01473 www.ageuksuffolk.org 298684 Age UK Suffolk Information and
advice line 01473 351234 The helpline offers information, SUPPORT FOR ADULTS WITH advice and support to people over SIGHT AND/OR HEARING LOSS 55. Sensing Change is a social work
practice based in Ipswich that Age UK Suffolk countywide Benefits supports adults with sight and/or Helpline 01449 674222 - Benefits hearing loss living in Suffolk. advice for people over retirement Services include specialist age. assessment, rehabilitation, [email protected] equipment and communication support. You can refer yourself directly to Sensing Change: Tel: 01473 260030 or email [email protected] www.sensingchange.org.uk
32 OTHER SERVICES
HEADWAY SUFFOLK For more information about any of Headway Suffolk is a charity that the Headway services, contact: supports people with acquired brain Helen Fairweather on 01473 712 injuries/neurological conditions and 225 or email: those who care for them. Locally, [email protected] Headway offer community support rg.uk and home care. Tel: 01473 712225 Headway Ipswich Neurology Hub www.headwaysuffolk.org.uk Activities timetable: Morning sessions 10.30am - 12.30pm Afternoon sessions 1.30pm - 3.30pm PREGNANCY SUPPORT The charity Perspectives is a Headway House, Epsilon House, listening and support service West Road, Ransomes Europark, providing free confidential support Ipswich IP3 9FJ for those experiencing unplanned Community Support service - pregnancy, pregnancy loss, post Bespoke individual support with abortion stress and post adoption daily living tasks and partaking in grief. leisure activities You can call or text 07540 635236 Clinical Therapies - Access to [email protected] counselling, physiotherapy,
occupational therapy and speech The Fletcher Centre, 2 Crescent and language therapy is Road, Ipswich IP1 2EX available at Headway’s service www.pregnancyadviceipswich.org.uk based in Ipswich.
Brainy Dogs - Access to the Opening hours: unique Brainy Dogs Tuesdays 6.00pm - 8.00pm companionship project is Fridays 10.00am - 2.00pm available at the Ipswich-based service.
OTHER SERVICES 33
BEREAVEMENT SUPPORT including benefits, money and debt, employment advice, family and SUFFOLK CRUSE relationship issues, housing, legal Suffolk Cruse is a charity that and consumer rights. provides free, confidential Bereavement Support to anyone 14 Colonial House, Station Road, who needs help after a Leiston IP16 4JD bereavement whether it is in the Opening hours: immediate aftermath of a death, Monday: 10.00am - 1.30pm months or even years later. Tuesday: 10.00am - 2.30pm Support volunteers are trained and Thursday: 10.00am - 2.30pm selected for their experience and Friday: 10.00am - 1.30pm provide phone support, literature or Tel: 01728 832193 one to one sessions in your own www.leistoncab.onesuffolk.net home or a neutral venue.
Tel: 01394 670770 CAB OUTREACH SERVICES If on answerphone, a volunteer will phone you back. Aldeburgh A Citizens Advice Bureau adviser For more information visit visits Church Farm Surgery in www.cruse.org.uk or Aldeburgh: www.suffolkcruse.co.uk Friday 10.00am - 12.00pm (First Friday of the month) For young people:
www.hopeagain.org.uk Saxmundham
Meadows Children's Centre,
Seaman Avenue, Saxmundham CITIZENS’ ADVICE BUREAU IP17 1DZ Leiston Citizens Advice Bureau Wednesday 10.00am - 12.00pm (CAB) provides free confidential, independent and impartial advice to Or call the Suffolk Adviceline 0300 everyone on their rights and 330 1151 responsibilities on many subjects 34 GOOD NEIGHBOUR SCHEMES
The purpose of good neighbour held by an AGNES “Duty schemes is to provide occasional Coordinator” who responds to calls assistance to local people. The received. AGNES operates Monday range of help that can be offered to Friday and the Duty Coordinator is dependent on the number of usually requires 24 hours’ notice to volunteers that have joined the assign a volunteer unless it is an scheme and what type of help emergency situation. There is a they can offer. small charge for local journeys which goes towards the volunteer’s petrol ALDEBURGH GOOD NEIGHBOUR costs. SCHEME (AGNES) Provides help for Aldeburgh The AGNES phone number is 0777 residents in the IP15 postal code. 303 1064. With a limited number of volunteers its services include: Provision of transport to ALDRINGHAM CUM THORPE appointments at Aldeburgh GOOD NEIGHBOUR SCHEME Surgery, Aldeburgh Hospital, Provides help for Thorpeness and Aldeburgh and Leiston dentists Aldringham residents. With a limited and opticians. They do not number of volunteers, its services provide transport to Ipswich or include: other more distant hospitals. Local transport – provision of Local transport (45p/mile)* local transport and referral on to Shopping/Errands/Collect a Coastal Accessible Transport prescription (CATS) and local taxi services for Visit for a chat longer journeys. Look after/exercise your pet for a Shopping/errands short time Help with form filling Check Smoke alarm/change light Information and signposting for bulb clients to organisations for help Minor household repairs/garden and advice work They have a mobile phone which is Write a letter/fill a form in GOOD NEIGHBOUR SCHEMES PARISH NURSING 35
Deliver a meal PARISH NURSE IN ALDEBURGH * There is a flat charge of £3 to Parish nurses are registered nurses, Aldeburgh, £5 to Saxmundham and often with community experience, 45p per mile elsewhere within who work through the local church (approx) 5 mile radius. offering care to all people in the local community. The "Scheme Phone" is held on a rota basis by the volunteers. When Aldeburgh’s parish nurse is Alison someone rings for assistance, the (Ali) Cherry who is a qualified nurse "Phone holder" will try to find with many years of experience someone from the volunteer list who including, medical, surgical and can provide the requested help. All community nursing. the volunteers are from Aldringham Her work mainly involves visiting or Thorpeness; they are insured by elderly or infirm residents of the scheme and have had the Aldeburgh, some of whom rarely get necessary Disclosure and Barring out or have no relatives living locally. Service (DBS) checks. She is able to offer her time and The Aldringham cum Thorpe phone support to patients and their carers number is 07521 047 843 as well as liaising with other health care professionals and referring on to other agencies where appropriate. To talk to Ali, she can be contacted on a Tuesday or Friday on 07870 946475 or alternatively she can often be found on a Friday morning between 10.30am - 11.00am at Aldeburgh Baptist church in the High Street. To find out more about Parish nursing, visit the website: www.parishnursing.org.uk 36 SUPPORTING PEOPLE WITH DEMENTIA
Dementia can be difficult to come to terms with whether you are affected or have a family member or friend with dementia. The basis to living well with dementia is having access to the right information at the right time.
DEMENTIA TOGETHER What type of support does it offer? Dementia Together provides information and support for A free helpline offering a single people who are curious, point of contact concerned about or living with Trained dementia navigators to dementia, their carers and health listen, advise and help you find professionals. the support you need Available to anyone living in Suffolk, A dedicated website with excluding Waveney. information about dementia and It provides support for people community support services who are: Signposting to other services with or without a formal that could help you diagnosis of dementia Supervised peer support so that at any stage of the illness you can get support from other caring for or supporting people in a similar situation someone with dementia Care planning to help you plan worried about symptoms, either for the future for themselves or for someone The service offers a single point of else contact for dementia-related information and support so that you only have to tell your story once, no matter which stage of the illness you’re at when you need help or information. SUPPORTING PEOPLE WITH DEMENTIA 37
Helpline The helpline is a single point of contact for all dementia services in the area. When you call this number, you can tell your story once and our trained Dementia Navigators will put you in touch with whatever support you might need.
Call free: 08081 688 000 Monday to Friday 9am – 6pm Saturday, Sunday and Bank Holidays 10am – 4pm
Email: [email protected] You can get in touch by email to ask questions or get support.
Website: www.dementia-together.com The Dementia Together website contains information about dementia and the various support services, organisations and local support groups available in the area. 38 NHS CONTINUING HEALTHCARE SERVICE
NHS Continuing Healthcare is an Are you or a loved one eligible? assessment process and funding You must be aged over 18 and have stream to support people with substantial and on-going health care complex on-going healthcare needs, which means that your main needs. need for care is because of a health The Continuing Healthcare package need as opposed to social care is sometimes used instead of or needs. Washing, dressing, feeding alongside a social care package. It and keeping people safe are good depends on the individual and their examples of social care needs. needs. Regular review for those Eligibility for NHS Continuing people with an NHS Continuing Healthcare does not depend on a Healthcare package means that specific health condition, illness or individuals get the care they need at diagnosis, who provides the care, or the right time. For patients who are where the care is provided. assessed to be eligible for funding, NHS Continuing Healthcare If you think you are eligible, the first packages are free at the point of step is to have checklist completed delivery, paying directly for the care with a healthcare professional. The you need. second step is a full assessment of eligibility, which involves a team NHS Continuing Healthcare pays for assessing your health needs to help care either in your own home or in a make a recommendation as to care home. This might be whether you are eligible. If you are healthcare, such as visits by a not, you will be advised how to specialist therapist and it could appeal against the decision. include personal care, such as help with bathing, dressing and with If you think you or your loved one preparing meals. In a care home this might be eligible, speak to your might mean that care home fees are social worker, GP or call the NHS paid, including accommodation, on Continuing Healthcare team on top of any healthcare and personal 01473 770198. care needs. [email protected] Further information is available online: www.ipswichandeastsuffolkccg.nhs.uk/Localservices/ContinuingHealthcare MEAL DELIVERY FOOD BANK 39
MEALS ON WHEELS EAST SUFFOLK FOOD BANK The Royal Voluntary Service delivers Foodbanks provide emergency food meals seven days a week throughout and support to people experiencing the year. It is a two course meal, a crisis. Care professionals such as main course and a pudding for £5.85 doctors, health visitors, social per day, delivered to you. workers and police identify people in crisis and issue them with a Tel: 01473 749927 foodbank voucher. Email: Foodbanks partner with a wide Suffolkcommunitymeals.ipswich@roy range of care professionals who are alvoluntaryservice.org.uk best placed to assess need and make sure that it is genuine. Other meal delivery services that Foodbank clients can bring their deliver carefully prepared nutritional voucher to a foodbank centre where meals specifically created to cater to it can be redeemed for three days of your dietary needs are available. emergency food. Volunteers meet clients over a cup of tea or free hot meal and are able to signpost people to agencies able to solve the longer-term problem. There are pick up addresses for food parcels in Leiston, Saxmundham, and Aldeburgh. Tel: 01502 537798, 01502 586216 [email protected]
www.eastsuffolk.foodbank.org.uk
Address: Gunton Baptist Church, Montgomery Avenue, Lowestoft NR32 4DZ 40 TRANSPORT
PATIENT TRANSPORT TRAVEL VOUCHERS NEPTS is the Non-Emergency You can apply for travel vouchers if Patient Transport Service. It is a you are eligible for a bus pass and free service available to patients live in a remote area, or cannot whose physical or mental condition benefit from free bus travel because or mobility problems mean that they of a disability. are unable to travel in another way and who require the skills of staff to Travel vouchers can be used to help support them during their journey. pay for most community transport, taxis or private hire vehicles. The If you feel you meet the criteria, call value of these vouchers is £100 per the NEPTS transport line on 08458 year and you can apply by 500 774. telephoning 0845 6000 659. Please Before your booking is processed, note, you cannot hold both travel you will need to answer some vouchers and a free travel bus pass. questions to check you are eligible. It You would need to choose between is important you answer these your bus pass or vouchers. questions accurately so before Patients on pension guarantee credit telephoning make sure you have: can claim necessary travel costs to your NHS number receive NHS treatment whilst under the care of a consultant or, in some details of your appointment at the hospital clinic (date, time, cases, following a referral for tests department) by a GP or dentist. name and address of your GP If patients are not on pension practice guarantee credit but their income is low and their savings are less than The service is available 8.00am - £16,000, they can apply for help with 6.30pm on weekdays and 8.00am - travel costs to hospital under the midday on Saturdays. NHS low income scheme. If you experience any problems you Call 0845 850 1166 for an can get assistance and advice by application form. contacting the Patient Advice and Liaison Service (PALS) on 0800 389 6819 (weekdays only). TRANSPORT 41
PUBLIC TRANSPORT TAXI SERVICES Use Suffolk On Board to access Wheelchair accessible taxis public transport information within Suffolk. You can plan your journey to Contact wheelchair accessible taxi or from an address and you will companies, many of whom can be receive departure and arrival times contacted 24 hours a day 7 days a as well as details on the type of week. vehicle used such as whether the bus has a low floor or is wheelchair Details can be found online accessible, as well as how far it is to at www.suffolkonboard.com walk to the nearest bus stop. It also provides timetables and details on concessionary fares, as well as allowing you to sign up for email news alerts for public transport in Suffolk. Tel. 0345 6066 171 www.suffolkonboard.com
BUS SERVICES There are local buses across the local coastal area run by various operators. You can find the latest timetables online or call the general enquiries telephone number. Tel: 0345 606 6171 www.suffolkonboard.com/buses
Email: [email protected]
42 COMMUNITY TRANSPORT
CONNECTING COMMUNITIES CATS is based in Leiston and works throughout the Suffolk Coastal area. Call. Book. Travel. They provide wheelchair-accessible If it is not possible to walk to your minibuses and community car local bus stop or train station, services for the general public, Connecting Communities might be individuals and for community groups the answer for you. Provided by and charities. Their drivers are Coastal Accessible Transport specialists in supporting frail, elderly Services (CATS), it is a pre-booked or mobility-impaired passengers. demand responsive transport service that will connect you with CATS Community Car Service your local transport links, or where provides transport at 45p per mile; appropriate offer a door-to-door clients can travel anywhere including hospitals subject to volunteer service. availability – Travel vouchers Call: 01728 635938 where the call accepted. operator will go through the options Door to Door Services. Accessible that are available so you can book minibuses offering a door to door your travel arrangements. service – Travel Vouchers are accepted. For more information, visit the website: For information on CATS services www.communities.suffolkonboard.c please call 01728 830516 om SOCIAL CARE SERVICES 43
SOCIAL CARE SERVICES You can get in touch with social services via Customer First. What you can expect from adult social care services in Suffolk. If you have access to the internet, you can contact Customer First If you are a Suffolk resident and over quickly and easily by web chat and 18, adult social care services will be ask about adult social care services. able to help if you need help and advice for yourself or someone you Open Monday - Friday 9.00am - care for. Most social care problems 4.00pm; excluding bank holidays. are about vulnerable people - often www.suffolk.gov.uk/adult-social-care children or older people, or those -and-health/your-care-and-support/ with mental health problems - who contact-customer-first-and-social- are at risk of harm. Decisions about care/ the help you receive take into account your wellbeing and what is Alternatively you can make an online important to you and your family. referral, send an email, telephone or write by post. Adult social care services aim to provide you, or the people who care Email: for you, with help to find information [email protected] and solutions to help you meet your Tel: 0808 800 4005 care and support needs. Whatever your level of need, social care Phone lines are open Monday - services will be able to put you in Friday 8.00am - 6.45pm. Calls are touch with the right organisation to free from landlines and most support your wellbeing and help you mobiles. Outside of those hours, to remain independent for longer. your call will be diverted to the Emergency Duty Service, who will handle calls that can't wait until the next working day.
Post: Customer First, PO Box 771, Needham Market, Ipswich IP6 8WB 44 USEFUL CONTACTS
SUFFOLK COUNTY COUNCIL ALDEBURGH TOWN COUNCIL Suffolk County Council Moot Hall, Market Cross Place, Endeavour House Aldeburgh IP15 5DS 8 Russell Road Tel: 01728 452158 Ipswich IP1 2BX [email protected] Tel: 0345 606 6067 www.aldeburghtowncouncil.co.uk [email protected]
Web: www.suffolk.gov.uk LEISTON TOWN COUNCIL Council Offices, Main Street,
Leiston IP16 4ER SUFFOLK COASTAL DISTRICT Tel: 01728 830388 COUNCIL [email protected] The Suffolk Coastal Customer www.leistontowncouncil.gov.uk Service Team can help with a wide range of enquiries.
Melton Hill, Woodbridge IP12 1AU SAXMUNDHAM TOWN COUNCIL Tel: 01394 383789 The Market Hall 29 High Street, Saxmundham, IP17 1AF customer.services.scdc@eastsuffolk. gov.uk Tel: 01728 604595 www.suffolkcoastal.gov.uk [email protected] .uk www.saxmundham.org
USEFUL CONTACTS ONLINE SERVICES 45
POLICE ONLINE AND SOCIAL MEDIA To report an emergency call 999 Suffolk InfoLink is an online To report a non-urgent crime call 101 directory of community information; Suffolk’s Police and Crime local clubs, societies, community and Commissioner is Tim Passmore voluntary organisations, childcare www.suffolk-pcc.gov.uk providers and services www.infolink.suffolk.gov.uk LEISTON AND ALDEBURGH Streetlife is a British social network SAFER NEIGHBOURHOOD TEAM for local communities with the simple Safer Neighbourhood Teams work in aim of helping people make the most the local community tackling local of where they live by connecting with people’s concerns about crime and their neighbours and sharing anti-social behaviour. practical information, advice and resources. To speak to your Safer www.streetlife.com Neighbourhood Team call 101. www.suffolk.police.uk/ To get started, take a look at the saferneighbourhoods Suffolk County Council streetlife page: www.streetlife.com/page/ suffolk-council
46 VICTIM SUPPORT SERVICES
VICTIM SUPPORT LIGHTHOUSE Lighthouse Women’s Aid is a This is an independent charity offering charitable organisation based in help and support. Suffolk, providing emotional support Tel: 0300 303 0165 to women and their children Lines are open Mon - Fri, 10.30am - experiencing domestic abuse. They 6.30pm and Sat 10.00am - 4.00pm. offer temporary accommodation in safe and supportive refuges where Outside of those hours, call the free women and their children can Supportline on: 0808 1689 111 recover and offer a range of Go online, search ‘Victim Support community services, courses and Suffolk’ counselling to support women to rebuild their lives after abuse.
Helpline: 01473 745111 SUFFOLK HATE CRIME www.lighthousewa.org.uk PARTNERSHIP
The Suffolk Hate Crime Partnership is a multi-agency group coordinated by Victim Support. The partnership THE FERNS aims to raise awareness of hate A Sexual Assault Referral Centre crime, deliver training and develop that provides a one-stop location, services to support victims and offering medical care and emotional witnesses of hate crime. support to any victim of sexual Tel: 01473 322684 assault. www.suffolkhatecrimepartnership.on Tel: 0300 123 5058 esuffolk.net [email protected] www.theferns-suffolk.org.uk WHEN YOUR SURGERY IS CLOSED 47
NEED ADVICE URGENTLY OUT OF HOURS? If you urgently need to speak to or see a doctor or nurse, call your GP surgery, even if it is closed. An answerphone message will give you options of what to do.
If in doubt telephone 111 for advice. This is free. depending on the doctor or nurse’s assessment of your WHAT CAN YOU EXPECT? illness. When you call 111, your details will be taken and you will be asked a ASK YOUR PHARMACIST series of questions so an initial Some community pharmacies are assessment of how serious your open late in the evening, on problem is can be made. Sundays and bank holidays. To You will then either be: see the opening times of your local pharmacy, see page 24. Redirected to 999 immediately;
Offered a call back by a doctor NEED A DENTIST? or nurse within 20 minutes if the www.suffolkdentaloutofhours.nhs.u problem is classified as ‘urgent’. k You will be offered a call back The Suffolk Dental out-of-hours within 60 minutes if your service provides treatment for problem is classified as patients who require an urgent ‘routine’. appointment at weekends or bank holidays. Suffolk Dental out-of- You may be offered an hours service does not offer walk-in appointment within one hour appointments, so access to the (emergency), two hours (urgent) service is via NHS 111. or four hours (routine),
NHS Ipswich and East Suffolk Clinical Commissioning Group Rushbrook House Paper Mill Lane Bramford Ipswich IP8 4DE Telephone: 01473 770000 [email protected] www.ipswichandeastsuffolkccg.nhs.uk facebook.com/NHSIpswichandEastSuffolkCCG twitter.com/IESCCG
IESCCG Leaflet Reference number: PN0008 v9 April 2017