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Home , Lapland (Finland)

PURESCANDINAVIA

WINTER 2019 – 20 Photo: INFORMATION Juho Kuva

SCANDINAVIA – THE TOP OF EUROPE OUTDOOR CLOTHING The region of Scandinavia includes , and . We include an outdoor one piece Gortex suit and boots suitable for all Whilst is often included when this region is referred to, it is not your outdoor activities. Whilst a good selection of sizing is available, strictly speaking, part of Scandinavia but is one of the . sizing must be advised in advance to allow you to make alternative However, for purposes of travel and to simplify the explanation of arrangements should your sizing not be available. Finland’s position in relation to the Scandinavian countries, it is convenient to loosely include it as part of Scandinavia. The Nordic BOREALIS (NORTHERN LIGHTS) countries encompass Denmark, Finland, Iceland, Sweden, Norway, and ’s fireworks are the closest description of the Northern Lights. the of the Årland Islands and the Faroe Islands. Most often appearing as a yellow-green arch on the horizon the lines of the lights are not as distinct as a rainbow but are best imagined as Stretching across the top of , Finland, Sweden and Norway, is colour thrown to the wind. Although the Lights appear some 200 days the region of , a state within each of those countries. It’s a very of the year they are more visible during winter with the shorter day special place, preserved by the cold winters and mild summers. This is light hours. also home to the Sami people, the oldest ethnic tribe in Europe and traditionally herders. THE LAPLAND SPECIALISTS The specialist knowledge we have of Lapland comes from the owner WHERE WE GO Claudia Pallaspuro, having lived and worked in in Finnish Although we offer travel throughout Scandinavia, our winter Lapland for a number of years. Her passion is to create memorable and products are focused on Lapland in Finland and in the small village of unique experiences for her clients in the magic surroundings of Lapland. Pyhätunturi (meaning ‘Holy ’) situated one and a half hours north Claudia’s husband Simo, is Finnish. east of the capital of Finnish Lapland. It is a well known ski resort with less than 1,000 inhabitants, popular with the Finns and not overly crowded with foreign visitors during high seasons. The village has a , cottages, supermarket, post office, restaurants, souvenir shops and an impressive Nature Centre. And being situated out in the countryside, the Polar Night skies are less exposed to light pollution TROMSØ KIRKENES making it easier to observe the Northern Lights when they choose to reveal themselves.

ACTIVITIES Pyhätunturi has activities to suit everyone – husky and reindeer safaris, BODØ PYHÄTUNTURI snowmobiling, ice fishing, downhill and cross country skiing, snowshoe ROVANIEMI walking, tobogganing and more.

SKIING Skiing in Lapland is probably not the first activity which comes to mind. It may then come as a surprise that Pyhä rates amongst the best TRONDHEIM ski resorts in Finland. Ski equipment is available for hire from a well- equipped ski shop and lessons can be arranged with qualified English speaking ski instructors.

ACCOMMODATION BERGEN HELSINKI HOTEL OSLO The location of Hotel Pyhätunturi on the side of the mountain STOCKHOLM TALLINN provides a spectacular view of the surrounding area and, being situated right beside the ski slope, makes this a perfect ski-in-ski- out location. The hotel has a restaurant, , sauna and a gym.

APARTMENTS DENMARK Set to the back of the hotel, the Pyhä Suites have all you need for a COPENHAGEN comfortable stay. With two or three bedrooms – these apartments come with a fully equipped kitchen, lounge, bathroom and sauna. And for more convenience, easy access to an on site laundromat. Breakfast and dinner at the hotel can be arranged on request. 2 www.purescandinavia.com.au LAPLAND FANTASY

Visit the fantasy world of Lapland – where the magic of comes to life. Add a visit to Helsinki and an overnight train trip and you have the perfect combination for a unique and memorable holiday!

THURSDAY – ARRIVE HELSINKI Christmas Eve brings the highlight of the tour – meeting Santa! And, Arrive Helsinki and transfer to your central hotel. Remainder of day at if his elves have given reports of your good behaviour, you’ll be in line leisure. The atmosphere this time of the year is really festive with the for a present! streets and stores illuminated with Christmas lights. Prefer to visit over New Year? Then you’ll be welcoming the new year with a special venue dinner affording you the best views at midnight of FRIDAY – HELSINKI / OVERNIGHT TRAIN TO LAPLAND the flame bearers skiing down the slopes and the wonderful fireworks Helsinki is an easy and compact city to move around and this morning display. take a guided sightseeing tour of the most interesting parts of the city. Visit the historical centre, the City Hall, The Parliament buildings, SATURDAY – ROVANIEMI/OVERNIGHT TRAIN Finlandia Hall and the Opera House. See the Sibelius Monument and Sadly, the time has come to say goodbye to this fantasy place called the Temppeliaukio Church (Rock Church). Afternoon at leisure. Evening Lapland. But there’s still time for last minute shopping and a visit to departure on overnight train to Rovaniemi, the capital of Finnish Santa Village in Rovaniemi before departing on the overnight train to Lapland. Drop your luggage off in your sleeper compartment and head Helsinki. Don’t forget to send a postcard from the Post for the restaurant where we recommend you try Finnish meatballs and Office to envious family and friends back home! mash. And have a drink at the bar – it’s a great way to meet the locals and improve your Finnish. SUNDAY – DEPART HELSINKI Arrive Helsinki and transfer to the airport for your return flight. Or SATURDAY to FRIDAY (7 NIGHTS) – PYHÄTUNTURI, LAPLAND extend your stay with an ‘Add More Magic’ option. Morning arrival in Rovaniemi and transfer to Pyhätunturi for days of fun and magic. INCLUSIONS

Experience the exhilaration of gliding across the snow on a • Airport transfers in Helsinki • Meeting Santa snowmobile; enjoy the challenge and freedom of driving your own • Overnight hotel • Christmas present husky team; relax on a sedate reindeer sleigh ride through snow laden accommodation in Helsinki • Visit to Amethyst Mine forests; dig for your own lucky stone in the northernmost Amethyst inclusive of breakfast • Snowmobile, husky Sightseeing tour of Helsinki & reindeer Safaris Mine in the world; grill a sausage over a fire; drink hot chocolate • • Return overnight train Helsinki • Northern Lights Presentation with Mintu and try warm berry juice; find the child in you and head to Rovaniemi with sleeper & searching for the Lights walk for the toboggan slopes and burn those calories off with snowshoe compartments • Snowshoe walking walking. During your free time try optional activities of downhill • Resort transfers in Lapland • Tobogganing or cross country skiing – it’s all right there to enjoy! Depending • Seven nights’ selected • Outdoor clothing and on weather conditions, Nature may oblige and colour the sky with accommodation in Lapland boots in Lapland Northern Lights. To improve your understanding of the Lights, you have • Breakfasts in Lapland¹ • Services of Pure Scandinavia an information evening followed by a walk with your guide searching • Two dinners representative in Lapland for the Lights. • Christmas or New Year dinner

— 2019 DEPARTURE DATES – 12, 19, 26 DECEMBER —

PRICE PER CU12 Sharing 6 PERSONS 5 PERSONS 4 PERSONS 3 PERSONS 2 PERSONS SOLO PERSON SHARING with 2 adults Hotel N/A N/A N/A $5,079.00 $5,159.00 $6,585.00 $2,775.00 Apartment Studio N/A N/A N/A $5,110.00 $5,190.00 N/A $2,775.00 Apartment2 N/A N/A $4,825.00 $5,185.00 $5,599.00 N/A $2,775.00 2-bedrooms Apartment3 $4,669.00 $4,779.00 $4,950.00 $5,325.00 $5,895.00 N/A $2,775.00 3-bedrooms 1 Breakfast not included for apartments but can be arranged at the hotel as a supplement. Alternatively supplies can be purchased from the local supermarket to self cater. 2 2-Bedroom apartment minimum three persons sharing. 3 3-Bedroom apartment minimum four persons sharing. 4 Five persons sharing based on 2 x twin or double and 1 x triple.

3 SCANDINAVIA TRIANGLE

If seeing more of Scandinavia appeals to you, then choose the Scandinavia Triangle. Start with a visit to Stockholm, cruise to Finland, spend magic days in Lapland and continue north to Kirkenes in Norway to join the famous Hurtrigruten cruise down the coast to Bergen. Complete the triangle with a visit to Oslo.

TUESDAY – STOCKHOLM, SWEDEN Christmas Eve brings the highlight of the tour – meeting Santa! And, Arrive Stockholm and transfer to your hotel. Sweden’s capital, if his elves have given reports of your good behaviour, you’ll be in line Stockholm, is harbour side elegance bringing the old and new together for a present! in complete harmony. Prefer to visit over New Year? Then you’ll be welcoming the new year WEDNESDAY – STOCKHOLM / CRUISE TO HELSINKI, FINLAND with a special venue dinner affording you the best views at midnight of Guided sightseeing tour this morning of the main sights of Stockholm. the flame bearers skiing down the slopes and the wonderful fireworks Free time in the afternoon to explore the Old Town before your departure display. on your overnight cruise to Helsinki, Finland. SATURDAY & SUNDAY – KIRKENES, NORWAY THURSDAY – HELSINKI Time to say goodbye to Pyhätunturi and travel* further North to Kirkenes Mid morning arrival in Helsinki. This is a beautiful city, compact and in Norway. Sunday is at leisure so time to try one of the unusual optional easy to move around. The atmosphere this time of the year is really activities – how about catching a King Crab or spending the night in the festive with the streets and stores illuminated with Christmas lights. Snowhotel? *Transfer to Kirkenes is not included. This will be quoted once number of clients transferring is determined. FRIDAY – HELSINKI / OVERNIGHT TRAIN TO ROVANIEMI Helsinki is an easy and compact city to move around and this morning MONDAY – HURTIGRUTEN CRUISE: HIRKENES / BERLEVAG take a guided sightseeing tour of the most interesting parts of the Check out and transfer to the port for the start of your cruise to city. Visit the historical centre, the City Hall, The Parliament buildings, Bergen. After crossing Varangerfjord, the ship docks in Vardo, Norway’s Finlandia Hall and the Opera House. See the Sibelius Monument and easternmost port. Continue along the Varanger peninsula to Batsfjord the Temppeliaukio Church (Rock Church). Afternoon at leisure. before reaching Berlevag in the evening.

Evening departure on overnight train to Rovaniemi, the capital of Finnish TUESDAY – MEHAMN / TROMSO Lapland. Drop your luggage off in your sleeper compartment and head Stop at Hammerfest, the world’s most northerly town, before the for the restaurant where we recommend you try Finnish meatballs and ship continues to Tromso, where you have the chance to witness an mash. And have a drink at the bar – it’s a great way to meet the locals unforgettable midnight concert at the Cathedral. and improve your Finnish. WEDNESDAY – TROMSO / STAMSUND SATURDAY to FRIDAY (7 NIGHTS) – PYHÄTUNTURI, LAPLAND The ship negotiates an intricate network of isles and inlets as you Morning arrival in Rovaniemi and transfer to Pyhätunturi for days of pass through the legendary Lofoten Islands, one of the most beautiful fun and magic. stretches of the Norwegian coastline. Experience the exhilaration of gliding across the snow on a snowmobile; You have the option of making an overland excursion from Harstad enjoy the challenge and freedom of driving your own husky team; relax to Sortland (at an additional cost), where you rejoin the ship before on a sedate reindeer sleigh ride through snow laden forests; dig for experiencing the highlight of the voyage for many – a possible detour your own lucky stone in the northernmost Amethyst Mine in the world; into the spectacular and dramatic Trollfjord. This remarkable day ends grill a sausage over a fire; drink hot chocolate with Mintu and try warm with an evening stop at Svolvaer before you bid farewell to the islands berry juice; find the child in you and head for the toboggan slopes and at Stamsund. burn those calories off with snowshoe walking. During your free time try optional activities of downhill or cross country skiing – it’s all right THURSDAY – BODO / RORVIK there to enjoy! Depending on weather conditions, Nature may oblige Enter a world of legends and folklore as you cross the and and colour the sky with Northern Lights. To improve your understanding sail past the famed peaks of the Seven Sisters. You also have a chance of the Lights, you have an information evening followed by a walk with to enjoy the award‐winning maritime museum at Rorvik. your guide searching for the Lights.

4 www.purescandinavia.com.au FRIDAY – TRONDHEIM / ALESUND INCLUSIONS Early arrival in Trondheim to explore the medieval city or visit the Nidaros Cathedral. The ship leaves the Trondheimsfjord and continues • Hotel accommodation inclusive of breakfast: past Hitra Island, stopping briefly at Kristiansund and Molde before 2 nights Stockholm making a midnight call at Alesund. 1 night Helsinki 2 nights Kirkenes SATURDAY – ALESUND / BERGEN Your wonderful journey ends today with arrival in Bergen mid afternoon. 2 nights Bergen Transfer to your hotel. 2 nights Oslo • Overnight cruise from Stockholm to Helsinki inclusive of breakfast SUNDAY – BERGEN, NORWAY • Sightseeing tours of Helsinki and Stockholm Day at leisure to explore the picturesque city of Bergen. Founded in • Seven nights selected accommodation in Lapland 1070, Bergen has gained a place on UNESCO’S World Heritage List and Overnight train Helsinki to Rovaniemi with sleeper compartments the old architecturally unique Hanseatic wharf is a delight to explore. • • Resort transfers in Lapland MONDAY – OSLO, NORWAY • Breakfasts in Lapland¹ Depart by train for Oslo travelling through picturesque countryside and • Two dinners over . • Christmas or New Year dinner • Meeting Santa & Christmas Present TUESDAY – OSLO, NORWAY • Visit to Amethyst Mine At leisure to explore Oslo on your own or take an optional • Northern Lights Presentation sightseeing tour. • Snowmobile, husky and reindeer safaris Snowshoe walking & tobogganing WEDNESDAY – DEPART OSLO • Check out from your hotel and transfer to the airport for your • Searching for the Northern Lights walk return flight. • Outdoor clothing and boots in Lapland

— 2019 DEPARTURE DATES – 10, 17, 24 DECEMBER —

PRICE PER CU12 Sharing PERSON 6 PERSONS 5 PERSONS 4 PERSONS 3 PERSONS 2 PERSONS SOLO with 2 adults SHARING Hotel N/A N/A N/A $8,429.00 $9,659.00 $12.679.00 $5,999.00 Apartment N/A N/A N/A $8,425.00 $9,649.00 N/A $5,999.00 Studio Apartment2 N/A N/A $9,345.00 $8,489.00 $1 0,125.00 N/A $5,999.00 2-bedrooms Apartment3 $9,260.00 $9,040.004 $9,538.00 $8,755.00 $$10,450.00 N/A $5,999.00 3-bedrooms 1 Breakfast not included for apartments but can be arranged at the hotel as a supplement. Alternatively supplies can be purchased from the local supermarket to self cater. 2 2-Bedroom apartment minimum three persons sharing. 3 3-Bedroom apartment minimum four persons sharing. 4 Five persons sharing based on 2 x twin or double and 1 x triple. 5 Price may vary according to ship.

5 UNDER AN ARCTIC SKY Photo: Konsta Punkka

Foxfire on the snow – viewing the Northern Lights is a truly remarkable experience. Finnish folklore tells of a firefox scampering across the snow sending millions of snowflakes adrift with its tail filling the sky with celestial lights. October to late March is the time for the Lights with January to April being months with clearer night skies bringing more possibilities of seeing the Lights. Increase your chance of viewing the Lights by adding the Hurtigruten cruise down the coast of Norway.

THURSDAY – ARRIVE HELSINKI bath or simply to relax in the jacuzzi set in a cove with walls designed Arrive Helsinki and transfer to your central hotel. Remainder of day at to look like Amethysts. This evening you have a presentation on the leisure. Northern Lights followed by a snowshoe walk with your guide in search of the Lights. FRIDAY – HELSINKI Helsinki is an easy and compact city to move around and this morning TUESDAY – PYHÄTUNTURI, LAPLAND you get to see the most interesting parts on a guided sightseeing Next adventure is your husky safari. Huskies are pretty sturdy animals tour. Visit the historical centre, the City Hall, The Parliament buildings, being able to pull up to five times their weight and it takes some twenty Finlandia Hall and the Opera House. See the Sibelius Monument and kilometres to get them ‘warmed’ up. With your own husky team and the Temppeliaukio Church (Rock Church). Remainder of day at leisure. one person seated in the sleigh, try your hand at husky mushing. Then take a tour of the kennels with a guide. SATURDAY – PYHÄTUNTURI, LAPLAND Check out from your hotel and transfer to the airport for your flight to WEDNESDAY – PYHÄTUNTURI, LAPLAND Rovaniemi. Arrive Rovaniemi and transfer to Pyhätunturi. The transfer A definite highlight today for the thrill seekers – snowmobiling. Feel takes around 1.5 hours so sit back, relax and enjoy the picturesque the exhilaration of gliding across the snow through forests and across scenery. lakes on your ‘motorcycle on skis’. Dinner this evening in a picturesque setting on top of the fell. SUNDAY – PYHÄTUNTURI, LAPLAND These days will be filled with fun and magic and to start you off, how THURSDAY – DEPART LAPLAND about meeting the animal most associated with Lapland – ! Check out and transfer to Rovaniemi for your return flight. After a talk on reindeer husbandry, in a cosy cabin with a warm drink in hand, set off on your very sedate sleigh ride through the forest. INCLUSIONS

Your afternoon is at leisure so great time to make full use of the resort • Airport transfers in Helsinki facilities and go downhill or cross-country skiing. If you’re feeling Two nights hotel accommodation in Helsinki energetic, you could always rent snowshoes and take a walk in the • National Park. • Sightseeing tour of Helsinki • Five nights selected accommodation in Lapland MONDAY – PYHÄTUNTURI, LAPLAND • Resort transfers in Lapland Today brings a visit to another different experience – a visit to the • Breakfasts northernmost Amethyst Mine in the world where after a presentation • Special venue dinner on amethysts, you have a chance to dig for your own lucky stone. • Visit to Amethyst Mine The mine is set on top of the fell providing a spectacular view of the • Northern Lights Presentation & searching for the Lights walk surrounding countryside. Transport to the mine is unique – in a carriage • Snowmobile Safari behind a snow tractor. Afternoon at leisure in Luosto. Suggest a visit • Husky & Reindeer Safaris to the Hotel Lusototunturi for a dip in their indoor pool, a sauna, steam • Outdoor clothing and boots — WEEKLY DEPARTURES FROM 9 JANUARY TO 16 APRIL, 2020 —

PRICE PER CU12 Sharing PERSON 6 PERSONS 5 PERSONS 4 PERSONS 3 PERSONS 2 PERSONS SOLO with 2 adults SHARING Hotel N/A N/A N/A from $3,350.00 from $3,385.00 from $4,200.00 from $2,375.00

Apartments ON REQUEST

6 www.purescandinavia.com.au ADD MORE MAGIC

Feel you’re going the distance and like to extend the magic experience? Our ‘ADD MORE MAGIC’ programmes are designed to give you the freedom of adding them either before or after your fantasy holiday – the choice is yours!

HURTIGRUTEN CRUISE – NORWEGIAN COAST Winter is a special time to explore the wild and untamed Norwegian scenery. Standing on the deck of your ship, the lights from the clusters of houses tucked away in the fjords glow like embers in the polar twilight creating picture postcard scenes. Your cruise will take you from the top of Norway in Kirkenes to picturesque Bergen, calling in at numerous villages en route. Duration: Six days from $1,535.00 per person sharing. Departures available throughout the year.

MEDIEVAL TALLINN, A short ferry crossing takes you from Helsinki to Tallinn, a delightful medieval city and the capital of Estonia. The fusion of the glass skyscrapers, ancient church spires and baroque palaces create a vibrancy to be experienced. A small city, easily explored on foot. Duration: Four days from $450.00 per person sharing

VISIT STOCKHOLM, SWEDEN Sweden’s capital Stockholm, is harbour side elegance bringing the old and new together in complete harmony. The old town, Gamla Stan, with its’ cobblestone streets, is a picture straight from a storybook whilst surrounding it, is a modern city. And not to be missed, a drink in an Ice Bar. Duration: Four days from $590.00 per person sharing

CHRISTMAS MARKETS RIVER CRUISE Discover the enchanting ambience of ’s traditional Christmas markets on a river cruise on the Rhine. Visit Cologne, Rudesheim, Frankfurt and Koblenz cloaked in the wintery splendour of the Rhineland. Spend time exploring the Christmas markets for the perfect gift. Duration: Five days from $1,425.00 per person sharing

SAMPO ICEBREAKER CRUISE Ready for an exciting experience in Arctic nature? Then a Sampo icebreaker cruise is a definite must for the unique opportunity of swimming in an ice covered sea wearing a dry-suit. Combine this with a visit to the SnowCastle and a stay in the seaside glass villas. Duration: One to two days – price on request.

7 MAKING YOUR RESERVATION CANCELLATION FEES & REFUNDS

PASSENGER DETAILS Any cancellations must be received in writing & will take effect from the date it is received by Pure Scandinavia. The following cancellation We require the correct full names of all people travelling as well as a fees will apply for tour costs: copy of their passport to avoid errors with names. Should the wrong information be given, Pure Scandinavia reserves the right to charge Up to 90 days before departure – Non-refundable additional fees to cover administrative costs and/or fees charged by From 89 days to 45 days before departure – 40% of tour cost suppliers to effect such a correction. From 44 to 31 days before departure – 60% of tour cost Less than 30 days – 100% PASSPORT & VISA REQUIREMENTS Airfare cancellation charges according to airline cancellation policies. Passports need to be valid for at least 6 months beyond your return date to Australia plus your passport should have at least six blank HEALTH & FITNESS pages. It is your responsibility to obtain necessary visas, re-entry permits, etc. To ensure your wellbeing, a certain level of fitness and mobility is required and Clients may be required to have their doctor DEPOSIT & BALANCE complete a ‘Fitness to Travel’ form at the time of booking.

To confirm your reservation, a non-refundable deposit of $1,000.00 SNOWMOBILING per adult and $750.00 per child and a completed Booking Form is required. Additional deposits may be due according to supplier requirements and these will be advised at the time of reservation. For A valid drivers licence is required for anyone driving a snowmobile individual travel plans, the deposit amount will be based on the cost and presentation of the licence will be requested at the time of of travel. The deposit amounts will be advised upon confirmation of checking in for your safari. Be aware also that in case of an accident, services. you will be responsible for an excess payment. Some snowmobile companies offer a waiver for a premium and this will be offered with the registration documents you need to sign on the day. Payment of the deposit represents acceptance of Pure Scandinavia’s Terms & Conditions by the purchaser and/or passenger/s. Detailed Terms & Conditions are provided with the Reservation Form. TRAVEL INSURANCE

The tour balance is payable 90 days prior to departure unless advised It is a condition of booking that you are adequately insured for the otherwise at time of booking. For reservations made less than 90 full duration of your trip. We recommend a comprehensive travel days before departure, full payment is required immediately upon insurance to cover cancellation, health requirements, luggage and confirmation. additional expenses, in particular to cover emergency evacuation. Payments can be made by bank transfer or credit card. A Credit card If you are travelling in the winter months and participating in handling fee of 1.5% will be collected on Master and Visa Cards outdoor activities, you will need to add cover for winter sports to whilst American Express cards fee is 2.5%. Bank transfer payments your Policy. We strongly recommend that insurance be purchased at can be made to: the time of booking. Should you not take out insurance, we cannot BSB 633-000 be held responsible for costs incurred including cancellation fees. Account No. 145 243 648 Account Name: Sisu Corporation Pty Ltd VALIDITY OF INFORMATION OSKO payment ID 146 187 779

The information presented was correct to the best of our knowledge PRICES & MINIMUM NUMBERS at the time of printing but is subject to change without notice. Please confirm details of your requirements at the time of booking to Pricing can change due to various factors including, but not limited ascertain if there have been alterations to the tour you select before to, changing airfares, exchange rates fluctuation and spot specials. As you book. these factors are beyond our control, we reserve the right to change our prices without notice. It may also be necessary to change the tour components, the departure date, or any other aspect of the tour at OUR COVER PICTURE our discretion until the tour has been paid for in full. Some tours are Meet Tuija Myllykangas, a true child of Nature who based on a minimum number of participants and if this minimum number is not obtained we reserve the right to cancel or re-cost this lives with her dogs and horses, in a forest near Inari Tour as appropriate. Should this situation arise and you decide to in Lapland. See more about Tuija’s way of life on our withdraw or if we cancel the Tour, your deposit will be refunded. In all other situations the deposit is non-refundable. website www.purescandinavia.com.au

FOR SPECIALIST ASSISTANCE PHONE 07 5408 4700

PURE SCANDINAVIA Suite 101 Kon-Tiki, 55 Plaza Parade, Maroochydore QLD 4558 PURE SCANDINAVIAE [email protected] PURE SCANDINAVIA www.purescandinavia.com.au YOUR LOCAL TRAVEL AGENT