Frequently Asked Questions Bois-Franc Station — Rail Shuttle and STM Train-Bus Shuttle 964

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Frequently Asked Questions Bois-Franc Station — Rail Shuttle and STM Train-Bus Shuttle 964 Frequently Asked Questions Bois-Franc station — rail shuttle and STM train-bus shuttle 964 .............................................................................. 2 1. How frequent will rail shuttle departures be?...................................................................................................................................................... 2 2. Will bus departures from the Bois-Franc station be coordinated with the arrival of rail shuttles? ................................................................... 2 3. How will boarding bus shuttles work at the Bois-Franc Station? ........................................................................................................................ 2 4. Will a bus boarding platform be built in the Bois-Franc station? ........................................................................................................................ 2 5. How long will bus shuttle 964 need to reach the Côte-Vertu metro station? ...................................................................................................... 2 6. How will evening rush hours work, given that the rail shuttle will depart every 30 minutes? ........................................................................... 2 7. Can we park at the Bois-Franc station to use bus shuttles during the work? .................................................................................................... 2 8. Major work is planned at the Côte-Vertu metro station. How will users be impacted by the work? .................................................................. 3 Mitigation measures — Deux-Montagnes line and other train and bus lines ............................................................. 3 9. Will preferential measures be implemented to cut bus travel times? ................................................................................................................ 3 10. Is additional train service planned on the exo2 Saint-Jérôme line? .................................................................................................................... 3 11. Is the TRAM/TRAIN transit fare valid on the exo2 Saint-Jérôme line? ................................................................................................................ 3 12. Is it advantageous to take the train on the exo2 Saint-Jérôme line to go downtown? ........................................................................................ 4 13. Is additional service planned on the exo1 Vaudreuil train line for the duration of the work? ............................................................................. 4 14. Is it advantageous to take the train on the exo1 Vaudreuil line to go downtown? ............................................................................................... 4 15. Why are exo6 Deux-Montagnes train line users redirected to the Côte-Vertu metro station instead of one of the three Laval stations? ....... 5 16. Is additional service planned on the orange line for additional customers coming from the Deux-Montagnes and Mascouche lines?........... 5 17. Why not propose the same solutions as route planners such as Google Maps, Chrono and Transit? ............................................................... 5 18. Will it be possible to track the rail shuttle and bus shuttles in real time? .......................................................................................................... 5 Other Deux-Montagnes line stations (Du Ruisseau, Île-Bigras, Sainte-Dorothée, Roxboro-Pierrefonds) ................. 5 19. What are the services offered at the Du Ruisseau station? ................................................................................................................................. 5 20. Will it be possible to park in the park-and-ride facility of the Du Ruisseau station during the closure to take a bus? ..................................... 6 21. What plans are in place for Île-Bigras station users? .......................................................................................................................................... 6 22. What plans are in place for Sainte-Dorothée station users? ............................................................................................................................... 6 23. Can Deux-Montagnes line trains bypass mont Royal as the Mascouche line train will do? ............................................................................... 6 24. What are the mitigation measures planned to compensate for the rail shuttle service, which will no longer be provided in summer 2021? . 6 Users with reduced mobility...................................................................................................................................... 6 25. Are there any mitigation measures planned for persons with reduced mobility who use the Deux-Montagnes line? ...................................... 6 26. Are there any mitigation measures planned for persons with reduced mobility who use the Mascouche line? ............................................... 7 Mascouche line ......................................................................................................................................................... 7 27. What are the mitigation measures planned for Mascouche line users? ............................................................................................................. 7 Fare mitigation measures ......................................................................................................................................... 7 28. Are there any fare mitigation measures planned for Deux-Montagnes line users? ........................................................................................... 7 29. Why are there no reductions on transit fares that give access, for example, to the Montmorency station? ..................................................... 9 30. Are there any fare mitigation measures planned for Mascouche line users?..................................................................................................... 9 Contact us ............................................................................................................................................................... 10 Bois-Franc station — rail shuttle and STM train-bus shuttle 964 1. How frequent will rail shuttle departures be? The rail shuttle will depart from the Deux-Montagnes station every 30 minutes during the morning and evening rush hours, and every 60 minutes outside rush hours. Rush hours will be extended on weekdays: 5 a.m. to 9:30 a.m. in the morning, and 3 p.m. to 8 p.m. in the evening. 2. Will bus departures from the Bois-Franc station be coordinated with the arrival of rail shuttles? Departures of bus shuttle 964 from the Bois-Franc station toward the Côte-Vertu metro station will be synchronized with the arrival of trains. Three buses will be boarded at a time until all passengers have been transported to the Côte-Vertu metro station. 3. How will boarding bus shuttles work at the Bois-Franc Station? Three STM buses will be boarded at a time. It will be possible to board the bus by any door, without payment. Other buses will be waiting for more passengers until everyone has been transported. Staff will be on site to help with boarding. Each bus has 35 seats and a capacity of 60 to 65 people. 4. Will a bus boarding platform be built in the Bois-Franc station? A platform with a canopy will be built to allow users to board bus shuttles. 5. How long will bus shuttle 964 need to reach the Côte-Vertu metro station? Travel time will be about 15 minutes during rush hours. The bus shuttle will travel on the reserved lane on rue Grenet. Please note that about 15 more minutes will be needed for the connection between transportation modes, including getting off the train, walking to the bus boarding platform, boarding the bus, and accessing the metro station. 6. How will evening rush hours work, given that the rail shuttle will depart every 30 minutes? Bus shuttles 964 will depart from the Côte-Vertu station to the Bois-Franc station. Upon arrival, the train will already be at the station for boarding and will stay there until the next departure, so users will be sheltered from the weather. 7. Can we park at the Bois-Franc station to use bus shuttles during the work? It is possible to park there. About 550 parking spaces are available. 8. Major work is planned at the Côte-Vertu metro station. How will users be impacted by the work? The work should begin in summer 2020 and is expected to take 3 months. Details on the closure will be available in early 2020. Bus shuttles will be redirected to another metro station of the western branch of the orange line. The STM and Mobility Montréal will send communications to users in due course. Mitigation measures — Deux-Montagnes line and other train and bus lines 9. Will preferential measures be implemented to cut bus travel times? Preferential measures for buses, such as reserved lanes and bus priority signals, are planned along key road axes, including rue Grenet, boulevard Saint-Jean, boulevard Jean-Talon, boulevard Pitfield and boulevard Côte- Vertu. Users of bus shuttle 968, which links the Roxboro-Pierrefonds train station and the Côte-Vertu metro station, will benefit from new bus preferential measures to optimize travel times on boulevard Gouin and boulevard Pitfield. Bus shuttle 919, which links the Acadie, Mont-Royal and Namur metro
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