CHAPTER 1...... 10 Introduction to Amadeus Selling Platform...... 10 Signing In...... 11 Signing In / Signing Out on command page ...... 14 Duty Codes...... 14 Signing Options ...... 14 Move between Areas...... 15 Move between Work Areas Options...... 15 Status of Work Areas...... 16 Local security ...... 17 Creating an Agent Sign and Profile...... 17 Deleting an Agent Sign...... 17 Command Recall/History ...... 18 Office Profile Display ...... 19 Customised Itinerary/Invoice message...... 20 CHAPTER 2...... 21 Amadeus Help ...... 21 Amadeus Online Help Options...... 22 Amadeus Information System ...... 23 Amadeus Information System Display Options...... 23 CHAPTER 3...... 24 Encoding and Decoding ...... 24 Encoding and Decoding Options ...... 24 Conversion ...... 25 Conversion Options ...... 27 CHAPTER 4...... 28 Amadeus Air...... 28 Amadeus Availability...... 30 Amadeus Schedule...... 30 By Neutral Display...... 30 By Departure Time Display...... 30 By Arrival Time Display ...... 31 By Elapsed Travel Time Display...... 31 Amadeus Availability / Schedule Options...... 32 DIRECT ACCESS ...... 32 Time Table...... 34 Time Table Display Options ...... 34 Flight Information...... 35 Flight Information Display Options ...... 35 CHAPTER 5...... 36 Passenger Name Record - PNR...... 36 Name Element ...... 37 Single Passenger Name ...... 37 Multiple Passenger with Same Surname ...... 38 Multiple Passengers with Different Surnames...... 39 Passenger with an Infant ...... 39

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Infant Surname Same as Adult Associated ...... 39 Infant Surname Different with Adult Associated...... 40 Name Field Options ...... 40 Sell Segment...... 41 Contact Field...... 44 Ticket Arrangement...... 45 Received From ...... 46 End of Transaction...... 47 Ignore Transaction ...... 48 Canceling...... 48 Retrieval...... 49 Retrieving a PNR By Record Locator ...... 49 Retrieving a PNR By Surname ...... 49 Retrieving a PNR By Alphabet...... 49 Retrieving a PNR from Name List Display ...... 49 Retrieving a PNR by Flight Number and Name ...... 50 Retrieve specified element in PNR...... 50 Retrieving a PNR by Flight Number ...... 50 Retrieving a PNR from List of Flight Search Display...... 50 Steps To Create a PNR...... 51 Display the Availability / Schedule...... 51 Sell the Air Segment/ Segments...... 51 Enter the Name ...... 52 Enter the Contact Details ...... 52 Enter the Ticket Arrangement Option ...... 53 Enter the Received From Element ...... 53 End Transaction to Save the PNR ...... 54 CHAPTER 6...... 55 General Remark ...... 55 Confidential Remark ...... 55 Itinerary Remark...... 55 Other Service Information (OSI) ...... 56 Special Service Request (SSR)...... 57 Special Service Request for FOID ...... 57 Special Service Request for Passport (APIS) ...... 57 Secure Flight Passenger Data (S.F.P.D) ...... 58 Frequent Flyer ...... 59 Creating a Frequent Flyer SSR Element...... 59 Advance Seat Request...... 60 Basic Seat Request – Non Smoking...... 60 Basic Seat Request – Smoking ...... 60 Seat Map Display ...... 60 Seat Map Display from PNR Flight Segment ...... 60 Open Flight Segment...... 61 Arrival Unknown - ARNK...... 62 Option Queue...... 63 Queue to own Office on today’s Date ...... 63 Queue to own Office on Specified Date ...... 63 Reconfirming Segment...... 64

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Manually Insert Ticket Number ...... 65 Printing...... 66 Printing Options ...... 66 History ...... 67 History Options: ...... 68 History Element Codes...... 69 CHAPTER 7...... 71 Segment Re-Book...... 71 Copy / Clone PNR...... 72 Individual PNR Security ...... 72 Steps to Creating PNR Security Element...... 72 Read Access (R) ...... 72 Read/Write Access (B) ...... 72 No Access (N)...... 73 Options...... 73 Splitting a PNR ...... 73 Steps to Splitting PNR...... 74 CHAPTER 8...... 77 Amadeus Queues...... 77 Queue Numbers ...... 77 Categories ...... 77 Date Ranges ...... 77 Amadeus Queue types:...... 78 Range Code ...... 78 Queue Count...... 79 Queue Display options ...... 79 Queue Options...... 79 Queue Delay ...... 80 Queue Removing ...... 80 Queue Ignore ...... 80 Placement in Queue ...... 80 Sending Queue Message ...... 80 Travel Information ...... 81 CHAPTER 9...... 83 Amadeus Fares ...... 83 Fare Quote Follow-Up Entries...... 84 Itinerary Pricing Entries ...... 84 AIS Pages for Fare Quote ...... 85 Fare Quote Display - FQD...... 86 Fare Quote Display Explanation ...... 87 Fare Quote Display Options ...... 92 Fare Quote Notes...... 92 Fare Quote Routing ...... 93 Follow-Up Entries after Fare Quote Display ...... 93 Currency Conversion Entries ...... 93 Rate Of Exchange...... 93 Excess Baggage Charges ...... 94 Mileage...... 94 Informative Pricing ...... 95

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Journey Type Limits...... 95 Informative Pricing on Command Page...... 96 FQP Options ...... 100 Informative Pricing Mask on Command Page ...... 101 Pricing Mask Explanation...... 102 Stopover, Transfers, and Surface in the Mask...... 103 Informative Pricing Options...... 105 Booking Reservation Designator ...... 106 Itinerary Pricing...... 107 Pricing conditions apply for Itinerary Pricing...... 107 Price a PNR...... 108 Price for Single Passenger PNR...... 108 Price Multi-Passengers PNR...... 110 Price a PNR without Creating Ticket Image (TST) ...... 111 Itinerary Pricing Options...... 112 Amadeus Best Buy Pricing ...... 113 Amadeus Best Buy Entries...... 113 Amadeus Best Buy with Automatic Rebooking ...... 114 Amadeus Best Buy with Manual Rebooking...... 117 Amadeus Best Buy to Display Lowest Applicable Fare ...... 119 Best Buy options ...... 120 List of Fares...... 120 CHAPTER 10...... 121 Amadeus Central Ticketing ...... 121 Area Reporting Plans / Bank Settlement Plans...... 122 Ticketing Agreement Table...... 123 Electronic Ticket ...... 124 Steps To Issue an Electronic Ticket...... 124 Steps to Issue Net /Market /Selling Fare Ticket...... 126 Cryptic Entries to Update TST / Ticketing Fields ...... 128 Display an Electronic Ticket Record ...... 130 E-Ticket Display options...... 131 Status Indicators of Electronic Ticket Record...... 131 Void / Cancel an Electronic Ticket Record...... 132 Steps to Void/Cancel Electronic Ticket...... 133 Revalidation An Electronic Ticket ...... 135 Steps for Revalidating an E-Ticket ...... 135 CHAPTER 11...... 137 Reissue an Electronic Ticket ...... 137 Steps to Reissue an Electronic Ticket ...... 138 Reissue of Unutilised Ticket ...... 138 Reissue of Partially Used Ticket ...... 152 CHAPTER 12...... 167 Amadeus Automated Refunds ...... 167 Steps to Process Automated Refunds...... 168 Unused Electronic Ticket Refund ...... 169 Partial/Half Published Fare Refunds...... 170 Cryptic Entries to update Refund record ...... 172 Amadeus Reports...... 173

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Options...... 173 Transaction Group with QTX Option...... 173 Transaction types with QTC option ...... 173 Query Report...... 174 Summary Report ...... 174 Daily Report...... 174 Item Report...... 175 Printing Report...... 175 Transaction Report ...... 175 CHAPTER 13...... 176 Customer Profile...... 176 Profile Mode Command...... 176 Profile Access Transaction ...... 176 Profile End Transaction...... 176 Profile Ignore...... 176 Create Traveler Profile ...... 177 PNR Transferable Indicators ...... 177 General Information Section...... 178 Document Information Section...... 179 Follow up Section...... 179 Create a Profile from a PNR...... 180 Create a PNR from a Profile...... 180 Create Company Profile...... 181 Associate Traveler to Company Profile ...... 181 Display Traveler Profile ...... 181 Display Company Profile...... 181 Modifying a Profile...... 182 Deactivate and Reactivate a Profile ...... 182 CHAPTER 14...... 183 Amadeus Hotel ...... 183 Encode/Decode Hotel Chain ...... 183 Hotel Chain Information ...... 183 Hotel List...... 183 Hotel Availability ...... 184 Hotel Room Type Codes...... 185 Room Category Codes...... 186 Codes...... 186 Single Property Display...... 187 Options...... 188 Availability Options...... 188 Availability and Rates from a PNR ...... 189 Hotel Features ...... 190 Hotel Features Category Codes ...... 190 Point of Reference ...... 191 List of Categories ...... 191 Hotel Pricing...... 192 Options...... 193 Hotel Rate Change ...... 194 Hotel Terms...... 194

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Hotel Inventory...... 195 Options...... 195 Hotel Sell ...... 196 Sell Options...... 198 Hotel Modification...... 199 Critical Options ...... 199 Non-Critical Options...... 199 CHAPTER 15...... 200 Amadeus Cars ...... 200 Car Location List ...... 201 Car Location Policy ...... 202 Car Availability and Rates Display ...... 203 Car Type Codes ...... 204 Car Availability Options ...... 206 Car Rate Categories ...... 207 Rate Category Codes ...... 207 Car Rate Features...... 208 Car Sell ...... 209 Access Level...... 209 Car Sells Options: ...... 210 Modifying Car Segment...... 212 CHAPTER 16...... 213 Amadeus Insurance...... 213 Provides and Products ...... 213 Product Features...... 215 Price and Sell Insurance ...... 216 Insurance Sell Options ...... 218 Individual Policy...... 218 Family Policy...... 218 Long Sell...... 219 Adding Option ...... 220 Sell Insurance without Having PNR ...... 222 Sell Insurance in the Existing PNR...... 223 Retrieving a PNR with Insurance Element...... 223 Canceling an Amadeus Insurance Element...... 224 Confirming the Insurance Pricing ...... 224 Add/Change ...... 224 Print / Display Insurance Certificate...... 224 CHAPTER 17...... 225 Amadeus Quick Reference...... 225 Signing In / Signing Out ...... 225 Decode / Encode...... 225 Conversion ...... 225 Help ...... 226 Amadeus Information Pages ...... 226 Availability / Schedule /Timetable...... 226 Follow-Up Entries for Availability /Schedule / Timetable ...... 227 Flight Information...... 227 Sell Air Segment...... 228

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Name Field ...... 228 Contact Field...... 228 Ticket Arrangement Field...... 228 Received From Field...... 228 End Transaction ...... 228 Retrieval PNR ...... 229 Minimum Connecting Time...... 229 Frequent Flyer ...... 229 Advance Seat Request...... 229 Other Service Information - OSI...... 229 Services Required - SSR ...... 230 Cancellation...... 230 Change Segment Data...... 230 Retrieve History ...... 230 Remarks...... 230 Replicate PNR ...... 230 Split PNR ...... 231 Claim PNR...... 231 Printer / Printing...... 231 Past Date PNR ...... 232 Manual Ticket Number ...... 232 Timatic...... 232 Queues...... 232 Bank Settlement Plan ...... 232 Fare Quote Display ...... 233 Follow-Up after Fare Quote Display...... 233 Currency Conversion...... 233 Excess Baggage Charges ...... 233 Rate Of Exchange Display...... 234 Informative Pricing ...... 234 Itinerary Pricing...... 234 Insert /Update TST Information (Cryptic Entries)...... 235 Printing Ticket ...... 236 Display Electronic Ticket Record...... 236 Voiding an Electronic Ticket Record ...... 236 Refunding an electronic ticket ...... 237 Reprint ITR ...... 237 Document Report Display...... 237

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CHAPTER 1

Introduction to Amadeus Selling Platform The Amadeus Selling Platform is a comprehensive browser-based front office platform designed specifically for travel agents.

Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service.

Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system.

The Graphic page provides intuitive access to familiar Amadeus host functionality for any agency. To complete a transaction, click on a button and fill in the blanks. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user.

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Signing In To launch the Amadeus Selling Plat form Application, Start internet explorer and enter the URL (http://amadeusvista.com)

The Welcome page will display as:

Click on link at the left of the screen to initiate the application for sign-in.

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In the Sign-In window, enter your agent sign details and password. Select the work areas you would like to sign in to and click on sign in icon.

You can also signing in to practice training.

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Click on OK to start working

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Signing In / Signing Out on command page Two type of sign modes use in Amadeus are: 1. Sign in to production mode JI 2. Sign in to training mode JJ

Signing in to first available area, enter JI0402ZM/GS

Explanation: JI Sign in transaction code 2345XY Agent sign /GS Slash followed by the duty code

Duty Codes AS Agent sell (travel agents only) PR Programmer CE Customer engineer RC Space control GS General sales agent SU Supervisor PD Pre/post departure agent TR TTY reject agent

For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F.

Signing Options Sign-in entry to the first available area: JI 0000AA / GS Sign-in to work area A : JI A 0000AA / GS Sign-in to multiple areas: JI A/B/F0000AA/GS Sign-in to all work area: JI * 0000AA / GS Sign-in with password JI 0000AA/GS – amadeus1 Display the status of work areas: JD Re-display the Sign-in message: JB Sign-in to Practice Training: JJ0000AA / GS Sign-out of the current active area: JO Sign-out of the specific area: JO B Sign-out of multiple work areas, with the same agent: JO A/C/F Sign-out of all work areas: JO *

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If you have a PNR displayed in a particular area, the system displays the message PNR Present – please finish or ignore. You must ignore or end transacts the PNR before you can sign out.

The Amadeus system scans all signed-in terminals at 30-minute intervals. If you have not performed a transaction on your terminal within the last 30 minutes, the terminal is automatically signed out.

Move between Areas When you sign in to more than one area, you can move from one to another by entering JM Followed by the work area you want to Move to.

For example: JMB

If you want to move to another area where more than one agent is signed in to the same Terminal, enter JM and the last two letters of your sign.

For example: JMXY

Move between Work Areas Options Sign in to another work area: JX C Move to a specific work area: JMB Move to a work area by agent Sign: JM AA Suspend a work area temporarily: JS

NOTE: Please don’t share your password with any one nor leave a written trace of it, Sign-out of your account when you leave your desk, Change your password at least every 90 days, and don’t re-use any of your last 12 passwords.

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Status of Work Areas To display Status of the work areas of Sign-In, Enter: JD

System Response:

Explanation: 8CB2B00F Terminal number DOH1A0980 Office id AGY Pseudo city code as a travel agency TM Time since last transaction in this area MOD PRD for production, or TRN for practice training SG Last two characters of agent sign DT Duty code LG Language code TIME System time display (24:24hr clock)(12:12hr clock) QCAT Queue category used for agent sign sorting ACT Active queue Q Active category STATUS Status of Sign-in NAME Name of the first passenger entered in the PNR.

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Local security Many of the security features in Amadeus are controlled centrally by the Amadeus security administrator (ASA). However, the local security functions in Amadeus allow many of the security features of an office to be maintained by one or more people in that office. Such a person is known as the local security administrator (LSA).

The LSA can create and maintain sign banks and security profiles for the agents in his or her office.

Creating an Agent Sign and Profile You can create an agent sign and add the sign to the sign bank if you have ASA or LSA rights.

Any security attributes that the LSA does not enter will take the values from the office default attributes.

Example entry:

JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD

JGA Transaction code 1234AB New Agent Sign .DOHQR2104 (.) Dot and followed by office id /DUTA Slash, followed by Duty Code security attribute -GS Dash, followed by Duty Code (GS /AS / SU) /USN Slash, followed by Username Security attribute -NISHAD Dash, followed by User name

Deleting an Agent Sign An agent sign can be deleted from the sign bank by Amadeus security administrator (ASA) or the local security administrator (LSA).

Example entry:

JGX1234AB.DOHQR2104

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Command Recall/History Command recall is a function that allows you to re-display your previous Entries. Transaction Code Description RE To recall your last entry RE2 To recall the entry you made before last entry

The History function tab allows you to view what entries you have made:

System Response:

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Office Profile Display Every Amadeus terminal is associated to an office id. The office id is structured as follows, For Example office id: DOHQR2900

Explanation: DOH City or airport code for terminal location QR Corporate code for airline, travel agency, hotel, car, etc… 2 Corporate qualifier code as travel agency

0 - System user airlines 6 - Tour provider 1 - Participating airlines 7 - Surface provider 2,3- Travel agencies 8 - Other provider 4 - Hotel provider 9 - Wholesaler 5 - Car provider

900 Office number

The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV

To display the office profile for another office, enter:

PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)

“ANC” field of the office profile indicates the office has Authority to issue tickets.

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Customised Itinerary/Invoice message There are 40 customised itinerary/invoice message lines. They must be stored individually.

To update this field, enter, for example:

PVU/C01-TEXT

To delete the text in this field, enter:

PVU/C01-

'01' is the line number, between 01 and 40.the text can be 1-61 characters long.

To add office opening hours (0800 – 2000 SAT – THU)

PVU/OOH- 0800,2000:761234

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CHAPTER 2

Amadeus Help Online help contains a detailed description of all the entries that can be used in the Amadeus central system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the system, by entering: HELP or HE

You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path

The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various aspects of fares. To access the index for the "Fares” Subject, Enter: HE FARES

The index provides a list of all the pages contained in that subject, and how to get to each page. For Example, to go to the introduction Page, Enter: GP INT

You can display help on every transaction code used in the Amadeus system. To request help for A Transaction, enter: HE (transaction code)

For example: HE FQD

To access help pages, you have a choice of quick path entries, which all begin with: HE

You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within a page. For example the quick Paths that can be used to access help on ticketing are: HE TICKETING HE TICKET HE TIC

If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you entered incorrectly by entering: HE/

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If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application.

A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106

Amadeus Online Help Options Help on Help: HE HE Help on a specific transaction: HE NM Help on a specific topic: HEPNR NAME Step-by-step instruction for common tasks: HE STEPS Help on the last transaction entered: HE/ List of updates to online help: HE UPDATES

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Amadeus Information System AIS is a central source of reference information available to all Amadeus users. Some parts of AIS are updated by Amadeus, others by External providers.

You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity.

You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR

To display main index of AIS topic enter: GG AIS

Amadeus Information System Display Options Display AIS INDEX: GG AIS Airline in Amadeus: Access Level: GG PCAL ACC Airline in Amadeus: Function Levels: GG PCAL FUN List of carriers with origin country: GG PCAL AIR Amadeus functions supported by a specific airline: GG PCA LH List of airline having their own AIS pages: GG AIR AIS Information provided by a specific airline: GG AIR QR Airline's city information: GG AIR LH NYC Information about Amadeus Cars: GG CAR Information on a specific car company: GG CAR ZI Information about Amadeus Hotels: GG HTL Information on a specific hotel chain: GG HTL SI Product announcements in Amadeus: GG NEWS Weather forecast for a specific city: GG WEA JNB Information on specific Airport: GG APT CDG Information on a specific country: GG COU QA Information from a specific Amadeus ACO: GG AMA QA Information on Amadeus Input & Output codes: GG CODE

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CHAPTER 3 Encoding and Decoding Amadeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are returned to you Therefore you need to be able to interpret the Codes you see and use.

The Encode and Decode transactions allow you to: 1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes

You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft) To Encode an IATA Name: DAN (IATA Name) Examples: DAN London DAN Heathrow To Decode an IATA Code: DAC (IATA Code) Examples: DAC LON DAC LHR

Encoding and Decoding Options Encode for Location: DAN RIYADH Encode/Decode a country: DC QATAR Encode/Decode a state: DNS WASHINGTON Encode/Decode an airline: DNA EMIRATES Encode/Decode an aircraft: DNE 747 Encode/Decode a Hotel: DNH MARRIOTT Encode/Decode a car company: DNC AVIS Decode City/Airport from three letters code: DAC LAX List all Airports for City: DB NYC Decode an airline 2 letter code: DNA GF Decode an airline number: DNA 072 List the states for a country: DNS US Nearest Ten Airports DAN CHICAGO/N Location start with letter ‘’A’’ in a country DAN A /FR

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Conversion You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract - DF 30-20 Multiply * DF 30*3 Divide / DF 20/2

You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10

You can use the DD transaction as: A calendar: To display days of the week, dates, and the number of days between different dates. A clock: To display the time at different locations, time differences, and elapsed Flight times.

To display the day of the week for a specific date in the current year, enter, For example: DD31DEC

System Response: FRI31DEC10

To display the day of the week for a specific date in another year, specify the year, Enter: DD 04FEB 09

System Response: WED04FEB09

To display the system date, enter: DD

System Response: System Time is 0946/0946A on THU07OCT10

You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities Current time in another city and difference between that city and your own, Enter: DD LON

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Time in another city compared to a specified time to another city, Enter: DD LON1800/NYC

To display the elapsed flying time between two cities, enter for example: DD PAR1335/LAX1720

Explanation: DD Transaction code PAR Code for city of departure 1335 Departure time / Separator LAX Code for city of arrival 1720 Arrival time

To display the date for a specific city, enter, for example: DD SYD

System Response: SYD Time Is 2049/ 849P on FRI08OCT10 SYD is 10HRS 00MIN Later

To display a date a specified number of days after a given date, enter, For example: DD 25JAN/30

System Response WED24FEB09

To display a date a specified number of days before a given date, enter, for example: DD 25FEB/- 30

System Response: TUE26JAN10

You can combine the last two entry types to calculate a series of dates before and/or after the Specified date. For example, enter: DD 18FEB/-7/7/30

System Response: THU11FEB10/THU25FEB10/SAT20MAR10

To display the number of days between two dates, enter, For example: DD 14JUL/25DEC

System Response: 164

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Conversion Options Calculate Percentage: DF 950 P 10 Calculate time Difference between two Cities: DD PAR/NYC Time for Specific City: DD SYD Compare Two Cities Time: DD NYC1800/LON Number of Days after Date: DD 12DEC/27 Number of Days before Date: DD 12DEC/-14 Day of the week for the Date: DD 25DEC

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CHAPTER 4 Amadeus Air Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain flights for airlines that have a sales agreement with Amadeus.

Airlines can have the following access levels with Amadeus: Access Indicator Description : Amadeus Access Update o Real-time schedule information including flight irregularities is shown in Amadeus principal displays.

o Seat counts are fully numeric: 9 stand for 9 or more seats available and any figure below 9 indicates the actual number of seats left.

o Sales will be limited to the sales quota per class of service indicated by the participating airline.

o Booking action code: SS (seat sold). . Amadeus Access Sell o Seats sold from any Amadeus display are immediately confirmed or rejected by the airline. So booking confirmations are guaranteed.

o The airline’s own record locator is sent to Amadeus and included in the PNR through the Record Return function. / Amadeus Full Access o Amadeus Full Access is the combination of Amadeus Access Update and Amadeus Access Sell.

o Amadeus always mirrors the exact status of the airline’s inventory regarding availability and schedules.

o Bookings made are transmitted immediately to the airline and simultaneously decreased from the airline’s own inventory.

o Seat confirmations are guaranteed.

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Access Indicator Description * Direct Access o Connects users to the airline’s own flight inventory on a secondary, carrier-specific display.

o Gives immediate, up to date information on seat availability, flight schedules as well as flight information and seat maps.

o Sales are reported to the target airline in a teletype message sent after EOT.

o Seat sales made are guaranteed (no reject permitted). Blank Standard Access o Flight schedules and availability are updated weekly via tape or teletype message.

o Sales reported to the target airline via teletype message after EOT.

o A booking is considered as accepted after 24 hours unless the airline returns with an acceptance or a denial message within 24hours.

o Booking action code: SS (seat sold).

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Amadeus Availability An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.

Amadeus Schedule An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes.

The Transaction code for a neutral availability is (AN) or neutral schedule is (SN).

To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

By Neutral Display A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

By Departure Time Display A display by departure time (AD or SD ) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. If you do not specify a time, the display starts with flights departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid night) on the day of departure (for a future date).

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By Arrival Time Display A display by arrival time (AA or SA ) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display A display by elapsed travel time (AE or SE ) shows flights in the order determined by the following calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display.

The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA. 1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time

Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.

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Amadeus Availability / Schedule Options To request an availability or schedule display For One-way routing AN 11JUL DOHDXB SN 11JUL DOHDXB For Specific Time, AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900 For Specific Carrier, AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR For Specific Class, AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F For Specific Cabin, AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH SN 11JUL DOHDXB / X AUH Combination, AN11JUL DOHDXB 0900/ X AUH / A GF / C F SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

DIRECT ACCESS Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code.

You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or

Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4

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System Response: 21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777 V9 T9 H9 S9 22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777 V9 T9 H9 S9 Direct Access Availability Starts with Line 21

Scrolling entries are used to request additional displays within the same period of availability or schedule display. MD or MB Moves To A Subsequent Screen MU or MT Moves To A Preceding Screen MD Move Down MB Move Bottom MU Move Up MT Move Top MN Moves Next Day MY Moves Previous Day MPAN Redisplay Last Availability cleared Screen MPSN Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction code for change – AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, if they are entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3

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Time Table Timetable displays can be requested using the following transaction codes:

TA By Arrival Time Order TD By Departure Time Order TE By Elapsed Time Order TN By Neutral Order

Time Table Display Options Weekly timetable TN DOHCAS Weekly timetable from specific date TN01JULDOHCAS Weekly timetable for specific carrier TNDOHCAS/AQR

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Flight Information FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline.

Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available.

You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight.

To request flight information for a specific flight today, enter, For example: DO QR620

For a specific date, enter for example: DO QR620/12JUL

Flight Information Display Options From availability / schedule displayed: DO2 From PNR segment: DO2 By Flight Information DOBA124/12JAN

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CHAPTER 5

Passenger Name Record - PNR A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements but it must contain the following five mandatory elements: - Name element A passenger name

- Itinerary element A booking for a flight or other service

- Contact element A telephone number, or contact information for the person making the booking

- Ticketing element An indication of the arrangements for issuing a ticket for the booking

- Received from element The Name of the person who has mad the booking After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR

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Name Element The Name Entry Is Used: - To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

Single Passenger Name To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a space. NM1ALMALKI/JAFFER MR

System Response:

Note: The surname must contain a minimum of two characters and can contain up to 59 Characters. The system uses the passenger type codes for fare pricing and to create OSI or SSR elements that identify the status of certain passengers.

In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title.

Here is an Example Entry: NM1JONES/TOM(YTH)

The passenger type code YTH indicates that the passenger is a youth. For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)

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System Response:

Multiple Passenger with Same Surname If several passengers with the same surname are traveling together, then you only need to enter the surname once. This is useful for Family parties, etc.

Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash.

For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS

System Response:

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Multiple Passengers with Different Surnames Multiple surnames, with the individual passenger name for each, can be entered in a single entry. The transaction code NM is required only at the beginning of the entry or we can enter multiple surnames with using; in the end of every title.

Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR or NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR

System Response:

Passenger with an Infant There is a special passenger type code (INF) for infants traveling with an adult passenger. This type code is exceptional as it is entered with the accompanying adult passenger.

Infant Surname Same as Adult Associated Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09)

System Response:

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Infant Surname Different with Adult Associated Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09)

System Response:

Name Field Options Single Passenger: NM1ALKULAIFI/ALI MR Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS Multi Passenger with different surname: NM1ALKULAIFI/ALIMR;NM 1ALKULAIFI/NORSMRS Child Passenger: NM1ALKULAIFI/JAFFERMR(CHD/16JUN06) Infant, same surname as Adult: NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09) Infant, different surname as Adult: NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)

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Sell Segment An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follow the Name, and are number consecutively. - Direct sell (long entry) - Sell from availability (short entry)

Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airline’s sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry is also called a direct sell entry. The long sell entry does not refer to an availability or schedule.

SSQR001B10DECDOHLHR4 or SSQR001B10DECDOHLHRNN4

Explanation SS Segment Sell Transaction Code QR001 Airline Code and Flight Number B Class of Service 10DEC Departure Date DOHLHR Origin and Destination Airport Codes 4 or NN4 Number of Seats Requested

When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display.

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The availability display below illustrates the short sell Entry:

To sell one F class seat for QR023, Enter: SS1F2

Explanation SS Segment Sell Transaction Code 1 Number of Seats F Class of Service 2 Availability or Schedule Line Number

System Response:

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Here are some examples of entries you can make when you want to book connecting flight in a different class of service:

Example:

1- Book 3 seats in M class on the first segment and Q class on the second segment, both segments on line 4 of availability display, Enter: SS3MQ4

System Response:

2- Book 3 seats in M class on the first segment, D class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MDF4

System Response:

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Contact Field A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter: APH- DOH 44483888

Explanation APH Contact Transaction Code for Home DOH City code of the Telephone Number 44484888 Telephone Number

Mobile Contact: APM- DOH 55555555 Business Contact: APB- DOH 44444444

In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail: APE- [email protected]

System Response:

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Ticket Arrangement A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127.

Basic entry for ticket arrangement: TKOK

Where TK is transaction code for ticket arrangement

OK Tickets have been issued (no queue placement) TL Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1. XL This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

System Response:

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Received From The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction.

The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces.

Basic Entry for Received From: RF MR ALNASSAR

Explanation RF Received from transaction code MR ALNASSAR Free flow text

System Response:

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End of Transaction When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET

System Response: END OF TRANSACTION COMPLETE - (6- Character Record Locator)

To end transaction and redisplay the PNR on your screen, enter: ER

With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements.

Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR and close the PNR. Enter: ET K

Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR and re-display the PNR on your screen, Enter: ER K

Note: Please cancel all ‘’ HX ’’ segments from the Amadeus PNR. If failed to remove ‘’ HX’’ segments from the PNR, airline may raised the ADM’S to travel agency.

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Ignore Transaction The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen is cleared. Basic entry: IG

System Response: -IGNORED- For a newly created PNR -IGNORED-ABC123 For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter: IR

Canceling PNR elements are divided in to three categories: - Name Elements - Flight Segments - Other

You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor (Air Line, Car, Hotel, etc.).

To cancel Element on line 2 , enter: XE 2

You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI

You cancel Seat request element on the line 6: SX6

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Retrieval The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during the current session.

A travel agency can retrieve: - All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created

Retrieving a PNR By Record Locator All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering: RTW4RQL4

Explanation RT Transaction Code W4RQL4 Record Locator

Retrieving a PNR By Surname This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example: RT/SMITH/J

Explanation RT Transaction Code /SMITH/J Slash followed by name or group name

Retrieving a PNR By Alphabet Retrieve PNR For Partial Name or Alphabet, Enter: RT/S

Explanation RT Transaction code /S Slash followed by partial name or alphabet

Retrieving a PNR from Name List Display To display a PNR from a list displayed by another retrieval entry, enter: RT 2 (2 Is the Reference Number)

To redisplay the list before or after modifying the displayed PNR, enter: RT 0

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Retrieving a PNR by Flight Number and Name To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR

Explanation RT Retriever transaction code QR001 Flight number /23DEC Slash followed by date -ALNASSAR Dash followed by passenger name

Retrieve specified element in PNR RTA Air Segment RTH Hotel Segment RTC Car Segment RTX Hotel & Car RTI Itinerary RTG OSI & SSR RTN Name RTR Remarks RTB Itinerary Remarks RTJ Contact RTK Ticketing RTF Fare Element RTP Passenger Info RTO Option RTW Group Itinerary RTRRX Corporate Remarks RTN,F,K,I Several Options RTTN Active Ticket Number

Retrieving a PNR by Flight Number The PNRS that have been created for a specific flight and date. Only the PNRS that you are allowed to retrieve individually appear in the list. To list all PNRS for A flight on a Specific date, enter the date after the flight number. For example: LP/BA902/10OCT/LHRFRA

Explanation LP Transaction Code /BA902 Slash followed by the airline code and flight number /10OCT Slash followed by the date LHRFRA Origin and Destination Airport codes

Retrieving a PNR from List of Flight Search Display You can retrieve A PNR from A search by flight display using the transaction code LP followed by the line number for the PNR in the Display, for example: LP 002

To redisplay the search by flight display, enter: LP 0 LP/QR001/15DEC-D Display list of passenger for specific date LP/QR001/15DEC/DOHLHR Specific board and off point LP/N(M) Passenger surname starting with letter M MPLM Move to previous list multi

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Steps To Create a PNR Following are the steps to create a PNR.

Display the Availability / Schedule Entry: AN15OCTDOHDXB - or – SN15OCTDOHDXB

System Response:

Sell the Air Segment/ Segments Sell the Air segment / segments from the availability display, For Example: Sell ‘’3’’ seats on ‘’EK842’’ (Line Number 5 of availability display) in ‘’V’’ class. Entry: SS3V5

System Response:

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Enter the Name Single Name: NM1ALNASSAR/KHALIFA MR Same Family Name for 2 Passengers: NM2 ALNASSAR/KHALIFA MR/MARIAM MRS Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06) Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09)

System Response:

Enter the Contact Details Telephone contact of passenger: APH- DOH 4443888 C/O ZAFAR Travel Agency Contact: AP (Press ENTER key) E-mail contact: [email protected]

System Response:

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Enter the Ticket Arrangement Option Ticket arrangement, No Time Limit: TKOK - OR - Ticket arrangement, with Time Limit: TK TL10OCT/1200

System Response:

Enter the Received From Element Received from (contact person’s name): RF MR KHALIFA

System Response:

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End Transaction to Save the PNR End Transaction to save changes: ET - OR - End Transaction to save changes and redisplay PNR: ER

System Response:

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CHAPTER 6

General Remark The General Remark command is used to load remarks in a PNR, any Amadeus user that has access to the PNR can read all general remarks.

A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters.

Entry: RM PLS MAIL TKTS TO PAX

Confidential Remark A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the office where the message was entered.

Entry: RC VISIT IS CONFIDENTIAL

Itinerary Remark The Itinerary Remark, as its name suggests, is used to add remarks to the PNR that will appear on the clients printed itinerary. Itinerary remarks added to the PNR that can be segment associated, and will appear just below their associated segment of the printed itinerary. They may only be associated to flight segments however. Un-associated itinerary remarks print at the bottom of the itinerary below all of the segments.

Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3

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Other Service Information (OSI) An OSI (other service information) element contains special information regarding a passenger or passengers in the PNR that is sent to the airlines that appear in the itinerary. An OSI element is not a service request and does not require confirmation from the airline.

The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airline to which the information is to be sent. If the OSI element is for all airlines in the itinerary enter YY as A common code.

The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements.

Basic Entry: OS EK VIP COMPANY PRESIDENT

Explanation: OS Transaction code EK Specified airline specified for the OSI message VIP COMPANY PRESIDENT OSI text

System Response:

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Special Service Request (SSR) An SSR (special service request) is an application to an airline to provide a particular facility for A Passenger or passengers. A special service request is made using an SR entry, which generates an SSR element in the PNR and a request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements.

To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a four-character service code. For example request for vegetarian meal, Enter: SRVGML

For IATA-Meal Codes Enter: HE MEAL CODE

Special Service Request for FOID To create an SSR for a FOID as a passport number, Enter SR FOID EK HK1-PP1234567/P1

System Response:

Special Service Request for Passport (APIS) To create an SSR for passport / identity Card information (APIS): SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M- 15DEC09-JACKSON/MICHEL-H/P1

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Secure Flight Passenger Data (S.F.P.D) In Compliance with the Secure Flight Program, airlines will have to send mandatory passenger data to the TSA (Transport and Security Administration) - US department of Home Security. Hence effective 1st October 2010 all travel agents must enter the SFPD (Secure Flight Passenger Data) for any flights to US in the PNR.

Travel agents must enter Secure Flight Passenger Data through SR DOCS entry which must contain the Passenger's Name (as per Passport), Date of Birth, and Gender at least 72 hours before the flight. The Format/Entry for this data is as follows:

SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1

SR Transaction code (Mandatory) DOCS SSR code for APIS primary travel document (Mandatory) AA Airline code where message to be sent (Mandatory) HK Action code (HK only) (Mandatory) 1 Number of services requested (Mandatory) ----- 5 dashes 30JUN73 Date of birth in DDMMMYY-format (Mandatory) -M 1 Dash with Gender Indicator (Mandatory) - M for Male, F for Female, MI for Male Infant, FI for Female Infant, -- 2 Dashes SMITH Travel document surname (Mandatory) DAVE Travel Document First Given Name (Mandatory) /P1 Passenger Association (For a Multi-Passenger PNR)

SYSTEM RESPONSE:

SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3

Note: At ticket issuance time, system first checks if segments are SECURE FLIGHT relevant, if the absence of SR DOCS entry in the required PNR will restrict the ticket issuance.

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Frequent Flyer Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer is assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information:

1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number.

To display the table of airlines that have agreements, enter: VFFD

You can use transactions for frequent flyer passengers:

To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD

To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA

If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN

Creating a Frequent Flyer SSR Element

FFN (Airline Code) – (Frequent Flyer Account Number)

This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than one name element in the PNR, passenger association is mandatory in the entry. FFN EK-123456789/P1

Explanation: FFN Transaction Code QR Airline code -123456789 Dash followed by the frequent flyer number /P1 Slash followed by passenger name element number

Manual Entry: SR FQTV QR-QR123456789/P1

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Advance Seat Request An advance seating request is an application to an airline to reserve specific seating at booking time for a passenger or passengers. Advance seating request entries can only be made for flight segments with one of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements.

Basic Seat Request – Non Smoking To make a basic request for a non-smoking seat, enter: ST

Basic Seat Request – Smoking To make a basic request for a smoking seat, enter: ST /S

To specify a preferred part of the aircraft, add one or more of the following area codes W Window A Aisle B Bulkhead

To request smoking window, enter: ST /S/W To request specific seat number, enter: ST /R/12A

Seat Map Display The display seat map entry shows the layout of the aircraft cabin for a particular flight and class. This is used to facilitate advance seating requests. Entry: SM QR001/ F/12MAR DOHLHR

Seat Map Display from PNR Flight Segment To display seat map for segment 8, enter: SM8

Explanation: SM Transaction Code 8 Flight Segment Number

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Open Flight Segment Enter an open segment, instead of booking an air segment, when you do not know all the details of a passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment, you can specify the departure and arrival cities. If the departure date is specified, it will be printed on the ticket. Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK

Explanation: SO Transaction Code BA Airline Code C Class of Service 25NOV Departure date (optional). LHR Departure City JFK Arrival City

System Response:

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Arrival Unknown - ARNK An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity. Arrival unknown means that the method of transportation from the destination of one segment to the origin of the next segment is not known or the arrival city of the previous segment does not match the departure city of the next segment in the itinerary, or the arrival is by unspecified transport, Entry: SIARNK

If you know the arrival date, you can add this to your entry. SIARNK18OCT

Explanation: SI Transaction Code ARNK Arrival Not Known Indicator 18OCT Arrival Date (Optional)

System Response:

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Option Queue The option element is used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date.

The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued.

Queue to own Office on today’s Date ENTRY: OP/FREE TEXT

Explanation: OP Transaction Code /FREE TEXT Optional free-flow text, preceded by optional slash

Queue to own Office on Specified Date ENTRY: OP 10OCT/FREE TEXT

Explanation: OP Transaction code 10OCT Queuing date /FREE TEXT Optional free-flow text, preceded by optional slash

System Response:

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Reconfirming Segment You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR

Explanation: 3/ Segment Number, Followed By Slash RR Status Code for Reconfirmed Segment

Note: Please Check the Line Number before Reconfirm the Segment

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Manually Insert Ticket Number The manual E- ticket number (FHE) entry is necessary for either of the following reasons:

- Tickets have not been issued by the system automatically - Ticket have been issued automatically but you need to re-enter ticket numbers

When you enter an FHE element, the ticket number is sent automatically to the airlines in the itinerary that have agreed to receive them.

If the airline in your itinerary does not support automatic ticket number transmission, you must send the ticket number to the airline manually or call airline. For example: FHE INF 0051234567890-91/S3-7/P2

Explanation: FH Transaction code E Electronic ticket indicator INF Passenger type indicator (PAX or INF) (optional) 005 Three-digit airline code 1234567890 Ten-digit document number. - 91 Hyphen and last two digits of the last /S3-7 Segment association (if applicable) /P2 Single passenger association (if more than one Passenger)

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Printing To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P. To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR

The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR) WRS/RT (Currently Displayed PNR - 1st Screen)

Printing Options Display Basic Itinerary IBD Extended Itinerary IED Print Basic Itinerary IBP Print Extended Itinerary IEP Print Joint Extended Itinerary IEPJ Print Travel Insurance voucher IVP Print Specific TST WRA/TQT/T2 Print Fare Note WRA/F

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History Every PNR that is created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of transaction entry.

The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element. The number for each element indicates when that activity was performed. Activities that are associated with the creation of A PNR are numbered 000; activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications is called a step.

For Example:

When an element is modified, cancelled or deleted, it appears in history with two numbers.

Example:

The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (0010) indicates when the modification, cancellation or deletion was made.

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To display the entire history of the current PNR, without queue history, enter: RH

History Options: You can choose to display a partial PNR History: RHA Air Segments RHH Hotel Segments RHC Car Segments RHX Except Air Segments RHF Fare element RHR Remarks element RHJ Contact element RHK Ticketing element RHP Passenger Info RHO Options RHS4 For specific segment of PNR RHN Name Elements RHG General Facts (SR, SK, OS) RHQ Queue RHI Itinerary Segments RLH Record Locator RTTN/H Ticket Numbers (Active & Historical)

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History Element Codes Code Description AB Added Billing Address AE Added Individual Security Element AF Added Fare Element AM Added Mailing Address Element AN Added Name Element AO Added Option Element AP Added Phone Element AQ Added Address Verification Element AR Added Remark/Confidential Remark Element AS Added Element Containing Status Code, Except SSR AT Added Ticketing Arrangement Element CB Changed Billing Address Element CE Changed Individual Security Element CF Changed Fare Element CN Changed Name Element CO Changed Option Element CP Changed Phone Element CQ Changed Address Verification Element CR Changed Remark Element CS Changed Status Code CT Changed Ticketing Arrangement CW Changed Waitlist DL Deleted Element NT Name Transmitted, Groups Only OA Added OSI Element OC Changed OSI Element OE Original Security Element

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Code Description ON Original Name Element OS Original Air Segment OX Cancelled OSI Element QU Queue Update RP Changed Responsibility SA Added SSR Element SP Split Party SX Cancelled SSR Element TC Time Change XB Cancelled Billing Address Element XE Cancelled Individual PNR Security Element XF Cancelled Fare Element XM Cancelled Mailing Address Element XN Cancelled Name Element XO Cancelled Option Element XP Cancelled Phone Element XQ Cancelled Address Verification Element XR Cancelled Remark/Confidential Remark Element XS Cancelled Element Containing Status Code, Except SSR XT Cancelled Ticketing Arrangement Element

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CHAPTER 7

Segment Re-Book The segment re-book commands are also known as the "Should Be" commands due to their command identifier SB. You may re-book existing segments in a PNR to change a:

¾ Class of service in one or more segments ¾ Date in one or more segments ¾ Combination of both class and date

You cannot make changes to open segments, information segments, non- participating airline segments, passive segments and group PNR's. The SB command cancels the existing segments and re-sells the segment using the new information. The system automatically cancels all elements that were segment associated to the segment(s) being re-booked. If the system is unable to confirm the new flight it will automatically display an availability screen for the date requested. Command Description SBY Re-book entire itinerary in Y Class SBC2 Re-book PNR element 2 only in C class SBC2,5 Re-book PNR elements 2 and 5 in C class. SBY3-6 Re-book PNR Elements 3 through to 6 in Y class SBY2/C4/M5 Re-book element 2 in Y, element 4 in C and 5 in M class SB19JUN Re-book entire itinerary for the specified date SB18AUG4 Re-book element 4 for the specified date SB14MAY2,4 Re-book elements 2 & 4 for the date specified SB18APR3-5 Re-book elements 3 to 5 for the specified date SB23AUG2/24AUG3 Re-book element 2 and 3 for different specified dates SBY10JUN Re-book entire itinerary specified class and date SBF19DEC4 Re-book element 4 for specified date and class

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Copy / Clone PNR With the copy PNR entry, you can copy data from a retrieved PNR in order to create a new PNR. The actual elements that are copied from one PNR into another depend on the kind of entry you use (RRN, RRA, RRI or RRP). In some cases you can also specify options that select which data is to be copied.

The copy PNR transactions are as follows: Command Description RRN Copy PNR RRA Copy PNR and Create an AXR link RRI Copy Itinerary Elements RRP Copy Passenger data

Individual PNR Security Amadeus PNR security allows you to set up special security rules so that one or more offices can access a PNR.

The PNR security functions may allow access to a PNR even when there are no other special agreements in place, and can override agreements that are contained in the current security tables. PNR security allows you to share PNR viewing and/or updating capabilities, without changing PNR ownership.

Steps to Creating PNR Security Element The PNR security element is unnumbered, and can only be created or modified by the responsible office. You can store up to five security agreements per PNR per entry, each of this containing office identification and the access mode to be applied to the office.

The following table describes the access modes you can use:

Read Access (R) This code is for read access only. With this mode you are able to only retrieve and view the PNR, but no updates are allowed.

Read/Write Access (B) This code is for read and writes access. With this mode you are able to retrieve PNRs, view them, and make any required updates.

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No Access (N) This code is for no access. With this mode you cannot retrieve any PNR, regardless of an extended security agreement.

Options Create Security element in the PNR, Entry: ES DOHQR2900-B Cancel Security element in the PNR, Entry: ESX Display Security Element in the PNR, Entry: ESD

Splitting a PNR If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR.

You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries.

The procedure to split a PNR consists of the following steps:

1. Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*.

2. Enter a received from element (RF) for the associate PNR.

3. Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*.

4. Enter a received from element (RF) for the parent PNR.

5. End transaction (ET) on the parent PNR.

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Steps to Splitting PNR 1- SP 3 or SP 3,4 (Split the Require Passenger / Passengers) 2- RF Zafar (Received From) 3- EF (End Of File) 4- RF Zafar (Received From) 5- ET (End Of Transaction)

Following are the steps to split the Passenger/Passengers

For Example: The PNR originally was booked for Three Passengers

Now Passenger 1 and 2 would like to change the return reservation, the following are the steps to split the PNR.

Step 1: Select the Passenger / Passengers to split from displayed PNR, Entry: SP1, 3

System Response:

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Step 2: Save the Changes, Received from, Entry: RF MR KHALIFA

System Response:

Step 3: File the Associated PNR, Entry: EF

System Response:

Step 4: Save the Changes, Received From, Entry: RF MR KHALIFA

System Response:

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Step5: End the Transaction to complete the Process, Entry: ER

System Response:

Note: Please don’t Cancelled/Modified the PNR until both PNRs have the new Airline Record Locator return from host Airline system.

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CHAPTER 8

Amadeus Queues It is very important that you work your queues regularly. You can use queues to do the following: - Simplify your work environment - Organize your workload - Send PNRS and messages to queues in your office and to branch office queues - Work on PNRS and messages that require further action

PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR.

Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages.

The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s messages and reservations. The Queue system sorts reservations and messages into three divisions

Queue Numbers Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR.

Categories Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR.

Date Ranges Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required.

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Amadeus Queue types: QUEUE PURPOSE 0 - GENERAL Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue. 1 - CONFO Confirmation on segments and/or services. Advice codes KK UU UN NO UC US Status codes HK HL DL HN 2 - KL Confirmation from Waitlist. Advice codes KL Status codes HK 3 - OPTION Option elements entered in the PNR. 4 - RPCHNG PNRs whose office responsibility has been transferred to your office. 5 - RATES Not for Qatar Market 7 - SKEDCHG Schedule Change advised from an airline. 8 - TKTG Ticketing/Time Limit on date mentioned in the TK element. 9 – OA CTRL Queuing field on the PNR is that of the airline. 12 - XTL Expired Time Limit i.e. from previous day/days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired. 23 - RQR If segment still shows HN status code after 24Hrs. 25 – MLIST Pre-flight 26 – MLIST Pre-flight 94 – MSG-CP Follow up messages stored in Customer Profiles 96 – MSG-PDR Past Dated Records 97 - MESSAGE Messages

Range Code Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required. Date Range Code Description D1 Date Range 1 Today plus two days in future D2 Date Range 2 Three to Five days, from current date D3 Date Range 3 Six to Eight days, from current date D4 Date Range 4 None days and beyond, from current date

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Queue Count You can request a queue count display for:

QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages.

QTQ - A Summary Queue count for all activated queues.

Queue Display options QTQ :Queue Total: All Queues (Without Categories/Date Ranges) QT :Queue Total: Queues with categories, date ranges QT/DOHQR2120 :Queue Total: Another office QC0CA :Queue Count 0, categories active QC1CE :Queue Count 1, Categories every thing QC1C3 :Queue count 1, Category 3 QCA :Own sign associated queues/categories with messages (if Active) QCC :Own sign associated without messages

To start processing queues in the queue bank, enter: QS

You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry, QS97 Queue start 97 (Default C0, D1) QS0C1D2 Queue Start 0, Category 1, Date Range 2 QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2

Queue Options QV Display a list of PNRS on specific Queue QN Deletes the PNR / MSG and displays the next one QI Ignores the PNR / MSG and exits the queue QD Delays the PNR / MSG to the delay queue and displays the next QF Ends transaction on the PNR and exits the queue ET Ends transaction on the PNR and displays the next PNR QE Places a PNR/ MSG on queue QM Places a PNR / MSG on multiple queues RT Redisplays PNR if screen is cleared QU Redisplays message if screen is cleared

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Queue Delay To retain the PNR in the Queue and redisplay next PNR: QD QD15DEC Queue Delay with a date (Back to Queue later on that date) QDF Queue Delay, Finnish working with queues

Queue Removing To remove the current PNR or message from the queue, enter: QN

After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN.

For message queues only, to remove the current message and exit the queue enter: QNF

Queue Ignore To exit the queue, enter: QI

Placement in Queue Following options to place the PNR in the Queue Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1

Sending Queue Message Sending the Message through Queue to Amadeus user: >QE/DOH1A0980/97 (Use Tab Key for Next Line) This is a test message from Training Room Please ignore it………………. Free Flow Text REGARDS // (Enter)

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Travel Information You can use two different formats to find information in guided mode. You can use a four-letter Transaction or TI/, followed by the full Word for the information you need: TIFV -or- TI/Visa Visa Information TIFH TI/Health Health Information TIFA TI/All Visa and Health Information

For Visa Information, Enter: TIFV

System Response:

Explanation: NA Passenger’s Nationality (Enter a Country Code or City Code in the Country) AR Alien Residents (Enter the Country Code of Current Residence) DE Destination Point (s) (Up To Ten Airport Codes) TR Transit/Transfer Points (Up To Ten Airport Codes)

For Example:

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Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information for move down next page Type MDTI.

System Response:

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CHAPTER 9

Amadeus Fares

There are several features for Amadeus Fares and Pricing. You can look at fare displays, price a PNR in several ways, and create Transitional Stored Tickets (TSTs).

Amadeus Fare entries are divided into two types of transactions:

FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR requires.

FX The itinerary pricing for specific itinerary a PNR requires.

Transaction code for Display Fare: FQD (No PNR require) Transaction code for Price Itinerary: FQP (No PNR require) Transaction code for Price Itinerary and No Ticket Record / image saved: FXX (PNR require) Transaction code for Price Itinerary and Ticket Record / image saved: FXP (PNR require)

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Fare Quote Follow-Up Entries Entry Requests PNR Main/Follow-up FQA IATA rate of exchange No Main entry FQC Convert currencies No Main entry FQB Bankers rates No Main entry FQM Mileage calculation No Main entry FQO Mileage with published global routes No Main entry FQX Excess baggage charge calculations No Main entry FQD Fare display No Main entry FQS Booking code information No Follow-up entry FQN Fare note No Follow-up entry FQK Fare breakdown No Follow-up entry FQR Fare routing No Follow-up entry FRM Extra mileage surcharge band No Follow-up entry FRC Convert fare display amounts to another No Follow-up entry currency FQP Informative pricing No Main entry FQQ Fare components of a quoted fare (after FQP) No Follow-up entry FQU Calculate fare combinations (after FQP) No Follow-up entry FQE Encode and Decode corporate contracts (negotiated fares) No Main entry FQF Display fare note from fare driven availability No Follow-up entry FQZ Passenger facility charges information No Main entry FQL A list of all existing fare request type codes, No Main entry and passenger type codes

Itinerary Pricing Entries Entry Requests PNR TST Creation FXP Itinerary pricing Yes Yes FXX Itinerary pricing Yes No FXT Select and stores the fare with the PNR when multiple fares are offered Yes Yes (as a follow-up entry after FXP/FXX)

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AIS Pages for Fare Quote You can find relevant information for Fare Quote in the Amadeus Information System(AIS). Subject Displays GGFQTRBD General booking code information GGFQTQRRBD Airline specific booking code information GGFQTQRRBD Booking code information for a specific airline and a specific geographical area. The geographical areas are:

GGFQTLHRBDD D Domestic GGFQTSKRBDE E Europe GGFQTAFRBDI I International GGFQTTAX General Tax information GGFQTPFC Passenger facility charges information GGFQTDIS General discount information HE TAX Summary of tax-related entries

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Fare Quote Display - FQD To request a fare display for DOHA and Dubai on Emirates, Enter: FQD DOHJNB/ASA

System Response:

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Fare Quote Display Explanation

LINE 1:

The Fare quote entry redisplay as entered.

LINE 2:

Indicates the airlines that participate in these fares (AF, EK, ET, EY, GF , IY , KL , LH, MS,OS,QR,SV,TK ). The airlines (/YY*AC, AF, AG, AK, A0, C6, DL….. 9X) listed after the common fare (/YY*) code do not participate in YY fares.

Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage.

LINE 13:

Contain the rate of exchange and the rounding information. Theses rates of exchange are for fares filed in a national currency of origin city.

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LINE 14:

The current date (05OCT10**05OCT10) Fares for an airline was specified (SA ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 3877) Maximum permitted mileage (MPM 4652)

LINE 15:

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The following table explains the above you can find in the international fare display: Header Contains LN Line number FARE BASIS Fare Basis

The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel.

A special character before the fare basis indicates the following:

* An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date.

- A dash indicates same day effective date.

) A closed bracket after the fare basis indicates that the fare is valid in one direction only

/ Constructed fare. OW One-way fare QAR Currency code RT Round trip amount B Booking class PEN Penalty information

This can be:

NRF Non-refundable

P50 50% penalty

- A minus sign indicates no penalty applies

+ A plus sign indicates more restrictions apply

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Header Contains DATES / DAYS The display contains up to two lines of date / days restriction.

+ A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule

) A closed bracket indicates that seasonality applies to out-bound travel.

( An open bracket indicates that seasonality applies to In-bound travel.

The restriction types are:

S Seasonality L Ticket only on this date A Ticket on or after this date B Ticket on or before this date E Travel effective on or after this date O Originate travel on or before this date F Final travel must commence by this date C Complete all travel by this date X Fare cancelled on this date M Modified fare T Ticket/travel future effective date AP Advance purchase requirements

+ A plus sign indicates that more requirements apply.

To see any more advance Purchase Requirements check the fare note/rule.

- A minus sign indicates none apply.

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Header Contains MIN Minimum purchase requirements + A plus sign indicates that more restrictions apply.

- A minus sign indicates none apply

SU Indicates the Sunday rule MAX Maximum stay restrictions + A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.

- A minus sign indicates none apply R Routing Information M MPM fare R Routing fare

LINE 16- : The display shows fares sorted highest to lowest

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Fare Quote Display Options Fare display for origin city and CRT location for current date: FQD DXB Origin city different from CRT location for current date: FQD DXBBAH Fare display for specific airline for current date: FQD DOHAMM/AGF Fare display for specific class for current date: FQD DOHAMM/CF Fare display for front cabin: FQD DOHDXB/KF Display fares in NUC: FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus Participating airlines: FQD DOHLON/S Specific date for specific city pair: FQD DOHPAR/D15DEC Specific past date for specific city pair: FQD DOHLON/D01MAY10 Exact outbound travel: FQD DOHMUC/D30DEC* Range for travel date starts: FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date: FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines: FQD DOHLON/AQR/IX Display one-way fares only: FQD DOHNYC/IO Display Round trip fares only: FQD DOHLON/IR Display Half round trip fares in NUC: FQD FRABUD/IH Display fares and the Taxes: FQD DOHLHR/R,AT Display Private Fares (Uni Fares): FQD DOHCMB/R,U

Fare Quote Notes Fare Quote Notes contain the rules and conditions that apply to a specific fare. You can also display the tax information for specific country.

You can request fare quote notes from fare quote display by: ¾ Line Number from the Fare Quote display ¾ Fare Note Number FQN5 Display the fare note of fare quote display line 5 FQN5*LI Display list of fare note index for fare on line 5 FQN5*PE Display Penalties rules for fare on line 5 FQN A200 Display Fare Quote Notes for rule A200 FQNTAX/QA Display Country tax information for Qatar

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Fare Quote Routing The Fare quote routing command is used to display the applicable routing for particular fare. FQR2 Display routing information for fare display line 2

Follow-Up Entries after Fare Quote Display Fares display in NUCs from a Local currency display: FQDN (After Display FQD) Fares display in Local currency from a NUC display: FQDL (After Display FQD) Display a fare in another currency on line 3: FRC3/GBP Request fare in opposite direction: FQD R Tax breakdown for the fare on line 3: FQK3 Display the routing for the fare on line 4: FQR4 Booking code information for the fare on line 5: FQS5 Booking code information for the fare on line 5 for Specific airline: FQS5/AEK Display a rule for the fare on line 7 : FQN7 Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI Display categories for fare on line 7: FQN7*AP,PE,CD Display the fare rule number: FQN V235 Display the tax information for specific country: FQN TAX/QATAR Display tax information for specific tax type: FQN TAX/UB

Currency Conversion Entries Convert a specific amount of a currency, using The default currency of your Terminal: FQC 100GBP Convert specific amount, using a currency code: FQC 100EUR/GBP Convert from a designated currency to a NUC: FQC 1000QAR/NUC Convert currencies up to 12 months in the past: FQC 100GBP/INR/15MAY10 Display a list of BSRs for a currency: FQB QAR

Rate Of Exchange Display IATA Rate of exchange (ROE) of your terminal: FQA Display IATA Rate of exchange (ROE) of a Country: FQA*US Display IATA Rate of exchange (ROE) of a City: FQA*NYC Display IATA Rate of exchange (ROE) for past date: FQA*NYC/25JAN10

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Excess Baggage Charges Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage: FQX DOHAMM/30/26MAR Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline: FQX DOHAMM/30/QR

Mileage Calculate Mileage: FQM DOHDXBAMMBEY Via specified routing: FQM ZRHFRALON/VEHSYD Surface sector: FQM DOHFRA--CGNLONMAN

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Informative Pricing The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation.

You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts.

The following conditions apply: You can use FQP for all fares except Group fares and air passes.

FQP is applicable for past date fares up to seven days in the past for the US and Canada, 361 days elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).

Journey Type Limits Journey Type Limits A round or circle trip can 16 flight segments, or contain a maximum of: 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points A one-way trip can contain 15 flight segments, or a maximum of: 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface segment, or 14 fare break points

If you do not enter any specific options to your entry, the system makes the following assumptions: An adult passenger type. The current date for the first segment, and an open date for all the other segments An open booking class. The system displays the lowest possible price for each class. YY fares for travel agencies, and carrier specific fare for airlines. Stopover all the cities.

You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.

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Informative Pricing on Command Page To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG

System Response:

The system returns a list of fares.

The following table describes the headings in the display Heading Explanation

FARE BASE The fare basis code column

DISC Discount code column PTC Passenger type column

Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed.

FARE Fare column

MSG Message Column

The message column can contain the following codes: RB Reservation booking designator

RE Reservation Conditions RO Booking Designator Override

SR Sales Restrictions FL Flight Number Restrictions

FQ Frequency

T Tax indicator column

This column indicates if tax is included. The codes you can see are:

Y Tax included

N Tax not included E Exempt of tax

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To view of the components of the fare on line 3, enter: FQQ 3

System Response:

The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city.

For example FQP DOH MUC PAR FRA LON DOH

System Response:

The system informs you that you can request other fare types by indicating a stopover point.

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Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH

System Response:

The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 3, enter: FQQ 3

System Response:

The X beside of the city code indicates a transfer point.

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You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH

System Response:

To check the fare components, enter: FQQ 3

System Response:

The system indicates the surface segment.

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FQP Options

Between City Pair - Stopover Indicator - - Surface Indicator /A Airline indicator /B Break Point /N Prohibit Fare Break Point /C Reservation Class /D Date of Travel /H Time of day (Hours) /V Via Global Route /E Equipment type

End of the Entry: /L Lowest Fare /M Mirror Image (Return Open) /O Online (Same Airline for all segments) /P Display FQP panel with Fares /R Discounted Fare (Reduction) /R,U Unifares /R,U123456 Corporate UniFares with corporate ID /R,U*AMADEUS Corporate UniFares with Corporate Name /R,UU123456 Unifares and corporate UniFares Fare /R,UP UniFares and Published Fare /R,20JUN10 Past Date fare specified ticketing date /S Display FQP panel mask without the Fare /R,ET Tax exempted /R,FC-USD Foreign Currency in USD

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Informative Pricing Mask on Command Page Depending on your location, and type of terminal, you may use a mask. The purpose of a mask is to help you to describe an itinerary, and enter the required information correctly. You can choose to display only the mask (/S)

For example: FQP DOHDXBDOH/S

System Response:

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank.

The following example of a mask is completed with information: (move the cursor to the end of the mask before you hit enter)

System Response:

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Pricing Mask Explanation FQP/ U.QR . . .15OCT.DOH. . . .DXB.0.S U.QR . . .18OCT.DXB. . . .DOH.0.S ------A B C D E F G H I J K L M (COLUMNS)

Where COLUMN EXPLANATION A U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request B Airline code. YY indicates common fares. C Flight number. D Booking code (reservation booking designator).This can be 1 or 2 characters. E Date. The current date is displayed and you can overtype the travel dates F Departure city for the segment G Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-over and connections, and display the appropriate fares. H Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day I Arrival time J Arrival city K Number of stops the flight makes. L Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined M Here you can enter other options, such as /B or /E

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Stopover, Transfers, and Surface in the Mask Assuming passenger originate from Doha, transit at Dubai, first stop-over point is London. From London to Paris will travel by surface. From Paris to Dubai and transit at Dubai and finish journey at origin point Doha.

Entry: FQP DOHDXBLHR- - CDGDXBDOH/S

System Response:

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank.

Fill the mask with require options

B E F J L

Explanation Column Explanation B Airline code E Date. The current date is displayed and you can over type the travel dates for each segment F Departure city for the segment J Arrival city L Transfer or stopover indicator, as follows: S Stopover X Connection (Transit)

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System Response:

To check the fare components, enter: FQQ 8

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Informative Pricing Options Following are the options for informative pricing SPECIFIC AIRLINE: FQP DOH /A QR LON

SAME AIRLINE FOR ALL SEGMENTS: FQP DOHBAHLON/O GF

SPECIFIC DATE: FQP DOH / D14 MAY DXB

SPECIFIC BOOKING CODE: FQP DOH/C J DXB

SPECIFIC GLOBAL ROUTING: FQP LON / V EH SIN

DISPLAY LOWEST FARE: FQP DOH PAR DOH / L

DISPLAY MIRROR IMAGE OF THE ITINERARY: FQP DOH PAR LON / M

DISPLAY PASSENGER DISCOUNT: FQP DOH DXB DOH/R ZZ

DISPLAY MULTIPLE PASSENGER DISCOUNTS: FQP DOH DXB DOH/ RCH*IN*ZZ

DISPLAY PASSENGER TYPE CODE: FQP DOH DXB DOH / R MIL

POINT OF SALE OVERRIDE (PTA ENTRY): FQP BAH DXB BAH /R, DOH.BAH

TICKETING CITY OVERRIDE: FQP DOH LON DOH /R,.LON

DISPLAY PAST DATE FARE: FQP DOH LON DOH / R, 01JUN09

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STOPOVER INDICATOR: FQP DOH LON PAR – MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LON - - MUC DOH

STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH

AMADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U

DISPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET

DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE

PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

Booking Reservation Designator From a fare display or pricing display, you can request a display of the class codes used by each individual airline for a specific fare. FQS 2 Display Reservation Booking Designator information for fare display on line 2

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Itinerary Pricing The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows: FXP Prices an itinerary, and stores the response in a TST.

FXX Prices an itinerary, without storing the response.

The following table contains information on the journey type limits: Journey Type Limits A round or circle trip 16 flight segments, or can contain a 14 flight segments and 2 surface segments, or maximum of 15 flight segments and 1 surface element, or 15 fare break points A one-way trip can 15 flight segments, or contain a maximum of: 12 flight segments, and 2 surface segments, or 13 flight segments and 1 surface element, or 14 fare break points One-way or open jaw: 14 fare components (fare break points) Round trip or circle 15 fare components (fare break points) trip:

Pricing conditions apply for Itinerary Pricing When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if you are using FXP transaction. When several fares apply, the system displays a list of fares to choose from. When there is only one passenger, the system displays a ticket image. When there are several passengers, the system displays a list of passenger and fare details. A fare proposed by the system is valid until you do an end of transaction The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than three minutes, you will be disconnected. Re-enter a pricing entry For selected markets, when the amounts of fares offered are equal, carrier specific fares take precedence over YY fares. The system prices an itinerary in the currency of the country of origin, and automatically converts in to the currency of your terminal location when needed. When you choose to store a TST, remember that the validity of the TST varies, depending on your location. The TST validity decided by each market individually, and may be minutes, hours, or days. 1 day validity for Qatar market.

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Price a PNR

Price for Single Passenger PNR The following PNR illustrates how to price a PNR

To price the itinerary, and create TST, enter: FXP

System Response:

Because several fares apply, the system displays a list of fares for you to choose from.

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To select the fare, on line 2, enter: FXT 04 /P1

System Response:

To save the TST Enter: RF ZAFAR; ER

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Price Multi-Passengers PNR The following PNR illustrates how to price multiple passengers.

To price the itinerary, and create TST, enter: FXP

System Response:

If you pricing has several passengers at the same time, with the same fare, you have to passenger-select with the FXT entry and you are choosing the fare on line 2, Enter: FXT 04/P1-3

System Response:

To save the TST Enter: RF ZAFAR; ER

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Price a PNR without Creating Ticket Image (TST) To price the itinerary, without creating a TST, enter: FXX

System Response:

To view a ticket image for Fare # 4 Enter: FQQ4

System Response:

NOTE: Please use validating carrier option for INTERLINE ITINERARIES. For Example: FXP/R, VC - XX (Where XX = Validating carrier 2 letter code)

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Itinerary Pricing Options You can add options to further define your pricing requirements. The options apply equally to FXP and FXX. The following option indicators: PASSENGER NAME SELECT FXP / P4 (Pricing the itinerary for passenger no 4) FXP / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) FXP /P2-6 (Pricing the itinerary for range of passengers 2 to 6) FXP / RCH /P4 (Child Discount for passenger no 4)

PRICING FOR INFANT FXP / INF (Infant Only) FXP / INF/P2 (Infant traveling with passenger no 2)

PRICING FOR NON INFANT FXP / PAX (Adult and Child)

REQUEST PRICING FXP /R CD (Senior Citizen Discount) FXP / R ZZ (Youth Discount) FXP /R, LON (Indicate the point of Sale and ticketing as LON) FXP / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) FXP / R, ET (Exempt All Taxes) FXP / R, U (Private Fares or Uni Fares) FXP /NF (No Service Fee require) FXP /R, FS-INR (Currency of sale override ‘’IC’’ domestic itineraries) FXP /RIT (Individual IT Fare, ATPCO fares only)

SEGEMENT SELECTION FXP / S3 (Price only for Segment 3) FXP / S3-5 (Price the Range of Segments 3 to 5) FXP / S3, 6, 9(Price the Segments 3, 6, and 9) FXP / S4X (No Stopover or Transfer Point segment 4) FXP / S4X, 6X (No Stopover or Transfer Point segment 4, 6) FXP /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover) FXP /R, VC-QR (Validating on QR for Interline itineraries)

FARE BREAK POINT FXP / B 3 (Fare break point is segment 3) FXP / B3, 7 (Fare break point are segment 3, 7)

TURNAROUND POINT FXP / BT- 4 (Turnaround point is segment 4)

PAST DATE PRICING FXP / R, 01JUN10

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Amadeus Best Buy Pricing Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare for a booked itinerary. It checks for lower fares and availability in lower booking classes or for lower fares in the same booking class as already booked. The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as advance purchase, and minimum and maximum stay requirements.

Best Buy can automatically rebook an itinerary in a lower booking class, by using the highest access. Alternatively, the system can inform you of lower fares without rebooking, to enable you to check if the suggested fare is suitable for the passenger, without changing the PNR. You can also choose to store, or not to store the pricing response in a TST.

In certain markets, Best Buy checks for lower fares across all cabins of the aircraft, and gives preference to the highest cabin when the same fare applies. In other markets, Best Buy checks for lower fares in the same cabin as the already booked segment. Your local Amadeus Help Desk can inform you about the default for your market.

Amadeus Best Buy Entries Entry Explanation FXB Rebook to the lowest fare if seat available, and create a TST FXR Rebook to the lowest fare if seat available but don’t create TST FXA Display a list of lower fares without rebook PNR FXU Select fare after FXA, rebook, and create a TST FXZ Select fare after FXA, rebook, but not create a TST FXL Display lowest possible fare System also informs you about seat availability

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options. For Example: FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy with Automatic Rebooking You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST, FXR does not

The following PNR illustrates the Best Buy Function.

To find the lowest applicable fare for this itinerary, and store TST, Enter: FXB

System Response:

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).

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System Response:

For Example:

If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger.

System Response:

The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).

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System Response:

This time only reservation changed as per the lowest fare available and did not store TST

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options. For Example: FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy with Manual Rebooking You can use the Best Buy entry FXA to display a list of lower applicable fares. As a follow-up you can choose to do a manual rebooking with the FXU which stores a TST, or FXZ which does not store a TST.

For Example

To request a list of lower fares, enter: FXA

System Response:

If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXZ 03/P1

System Response:

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The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).

System Response:

FXZ option only reservation changed as per lowest fare available and did not store TST.

If for example you would like to rebook the itinerary, and use the fare on line 03, without storing a TST, enter: FXU03/P1

System Response:

FXU option stored TST for the lowest available fare and changed the booking classes.

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options. For Example: FXA/R, VC - XX (Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy to Display Lowest Applicable Fare You can use the entry FXL to display the lowest applicable fare for an itinerary. The system will also advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either the FXB or the FXR entry.

For example

To display the lowest possible fare, enter: FXL

System Response:

There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation and store the TST.

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If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display:

LOWEST SOLD OUT // TRY WAITLIST

NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options. For Example: FXL/R, VC - XX (Where XX = Validating carrier 2 letter code)

Best Buy options /B Fare Break point /U Unifare /P Passenger selection /S Segment association /S Stopover /S Global Route /R Reduction /R Point of Sale and Ticketing /R Tax exemption /K Cabin Option

List of Fares FXA Display available fare FXA/S3-4 Specific Segments FXA/S4S,6S Stopover specific segments 4 & 6 FXA/KF,+ Search First Class cabin Fares, If not available, continue to search on other classes. FXU3 Select Fare 3 from a list by line number and store TST FXZ3 Select Fare 3 from a list by line number and don’t store TST FXB Rebooked and price automatically at the lowest available fare. FXB/KY Lowest possible fare in Economy class cabin FXR Rebook PNR at the lowest fare and don’t store TST FXL Display lowest fare in spite of availability (No rebook or TST)

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CHAPTER 10

Amadeus Central Ticketing The Amadeus central system allows you to automatically price the air itinerary of a PNR. The automatic pricing entry FXP creates a transitional stored ticket (TST) which contains all the information necessary to issue a ticket.

A TST can also be created when pricing is requested before end of transaction on the PNR. The newly created PNR must contain the flight segments and a passenger name.

A maximum of ten TSTS are allowed for each passenger with different portions of the air itinerary. Multiple TSTS must be created with segment association. Ticketing is requested by selecting TST and/or segment numbers when more than one TST has been created.

A display of a TST can be obtained as a result of a TQT entry. Any time a modification is made to the PNR, a PNR change message is automatically appended to the header line of the TST. It is necessary to verify the validity of the TST and remove this message before ticketing is requested.

When the system cannot price the PNR, you must manually create a TST with the TTC entry. The response to this entry is an empty ticket panel.

You can update the ticket panel as follows:

- You fill in the TST panel fields with the necessary information using guided mode entries, or

- You use the format entry to enter information on the command line of the panel or in the PNR.

A TST that is automatically created by the system is called an AST. A manually created TST is called an MST.

You can print a ticket using transaction code TTP.

After the ticket has been issued, Amadeus receives a ticket number message which is stored in the PNR FA element. The TK element in the PNR is automatically changed to TK to show that the ticket has been issued.

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Area Reporting Plans / Bank Settlement Plans Each time an agency issues a ticket on a given airline, the agency must report the sale to the airline for payment purposes.

To simplify the reporting of sales to the airlines, IATA and the airlines have formed reporting plans. Airlines’ wishing to participate in the reporting plans given an agreement where they will accept payment from a third party, usually a bank. Bank Settlement Plans (BSPs) are sometimes referred to as Area Reporting plans (ARPs). In the U.S, the reporting plan is called ARC (Airline Reporting Corporation).

A BSP record exists for each reporting plan and contains all the airlines that participate in the plan. The Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a designated ticketing carrier, a BSP code must be present in the office profile (field ARP). This applies to all offices that can issue tickets. BSP procedure are established by IATA in Geneva

There is a Plan Manger for each country who administers and overseas the plan within a particular geographical area. The National System or National Distribution System provides BSP information to Amadeus. BSP GULF has office in Sharjah (U.A.E).

To display the area reporting plan participants for specific country, enter TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf Area (AE), Enter: TGBD -AE

System Response:

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Ticketing Agreement Table A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for each Amadeus Participating carrier airlines, if the airline has provided this information. The purpose of the table is to define interline ticketing, PT, and Electronic Ticketing agreements. For example: TGAD - BA/ EK

System Response:

For British Airways with All Carriers: TGAD – BA

System Response:

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Electronic Ticket An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry.

Steps To Issue an Electronic Ticket Following are the steps to issue an electronic ticket

STEP1- CREATE A PNR RP/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK

STEP2 – PRICE AND SAVE THE REQUIRE FARE Price Entry : FXP Select Fare: FXT04/P1 Save Entry : RF ADMIN;ER

STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS Add Commission: FM 0 Add form of payment: FP NONREF Add Validating Carrier: FVBA

System Response: TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI T- FXP 1.AMADEUS/MR 1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K 2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K DOH FARE F QAR 3100.00 TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 3760.00 DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000 6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY 7.FM *M*5 8.FP NONREF 9. FV BA

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STEP4- SAVE THE PNR CHANGES Enter: RF ADMIN; ER

STEP5- ISSUE AN ELECTRONIC TICKET To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT

System Response: RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBAÍ======6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3

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Steps to Issue Net /Market /Selling Fare Ticket Following are the steps to issue NET / MARKET / SELLING fare ticket

STEP 1 – CREATE A PNR RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK 1.AMADEUS/Q MRS 2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and Special/Market/Net/Commissionable Fare is 1800 plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR FXP/L-YEE3M 01 AMADEUS/Q MRS ------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 V V 15MAR 0920 YEE3M 20 DOH QR 0006 V V 25MAR 1405 YEE3M 20

QAR 6320.00 15MAR06DOH QR LON868.13QR DOH868.13NUC 1736.26END ROE3.640000 QAR 300.00YQ XT QAR 130.00GB QAR 80.00UB QAR 30.00QA QAR 210.00XT QAR 6860.00 TKT BY FARE BASIS *3*

STEP 3 – SAVE THE TICKET RECORD IN THE PNR Enter: RF ZAFAR; ER

STEP 4– UPDATE THE TICKETING MANDATORY ELEMENTS Enter Market Fare: TTK/T1/NF-1800

Tour code: : FT PAX NRQ01800/DOHR002

Form of Payment : FP PAX NR+ NONREF/QAR2340.00 (Include Taxes)

Commission : FM PAX 0

Carrier : FV PAX QR

Endorsement : FE PAX VALID ON QR ONLY/NON REF/NON END

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STEP 5– SAVE THE TICKET RECORD IN THE PNR Enter: RF ZAFAR; ER

STEP 6 – TO VIEW TICKET RECORD (IF NEEDED) Enter: TQT

System Response: TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI T- FXP/L-YEE3M 1.AMADEUS/Q MRS 1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K 2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K DOH FARE F QAR 6320.00 TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 6860.00 NETFARE QAR 1800.00 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 6.FM *M*7 7.FP NR+NONREF/QAR2340.00 8.FT NRQ01800/DOHR002 9.FV QR

STEP 7– ISSUE AN ELECTRONIC TICKET

To issue an Electronic ticket, enter: TTP/P1/RT –or - TTP/RT

System Response: OK PROCESSED

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Cryptic Entries to Update TST / Ticketing Fields Create Manual TST : TTC Specific passenger : TTC/P2 Specific passenger & segments : TTC/P2/S2,5 Add selling indicator : TTK/SSITI Specific TST : TTK/T2/SSITI Add Baggage allowance : TTK/A20K Specific TST : TTK/T2/A20K Specific TST & Line : TTK/T2/L2/A20K Add Fare Base : TTK/BYEE4M Specific TST : TTK/T2/BKEE4M Specific TST & Line : TTK/T2/L2,5/BKEE4M Add not Valid before & after : TTK/V12FEB12MAR Specific TST : TTK/T2/V12FEB12MAR Specific TST & Line : TTK/T2/L3,4/V12FEB12MAR Add not valid after only : TTK/VXX12MAR Specific TST : TTK/T2/VXX12MAR Specific TST & Line : TTK/T2/L3,5/VXX12MAR Add not valid before only : TTK/V12FEB Specific TST : TTK/T2/V12FEB Specific TST & Line : TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount : TTK/NF-1800 Specific TST : TTK/T2/NF-1800 Add Tour code for Non Infant : FT PAX NRQ01800/DOHR002 Add Tour code for Infant : FT INF NRQ00180/DOHR002 Specific passenger : FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments : FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare):FP PAX CASH Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare ) : FP INF CASH Payment for Infant (Net Fare) : FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger : FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments : FP PAX NR+CASH/QAR1950/P2/S2,5 Commission : FM 7 Specific passenger : FM 7/P2 Specific passenger & segments : FM 7/P2/S2,5 Validating Carrier : FV QR Specific passenger : FV QR/P2 Specific passenger & Segments : FV QR/P2/S2,5

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Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments :FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount :TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST :TTK/T2/K13.65000 (K1 is transaction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Remove change flag from TST : TTF From All TST : TTF/ALL

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Display an Electronic Ticket Record To display an e-ticket record, when there is only one FA / FHE in the PNR, enter: TWD

For Example display an e-ticket record for a specific FA / FHE element, by the line number, enter: TWD / L10

For Example:

Enter: TWD or TWD /L10

System Response:

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E-Ticket Display options TWD By FA/FHE element if only one FA/FHE element in PNR TWD/L7 By specific FA/FHE line number 7 TWD/TKT157-4400564781 By Ticket number TWD/2 Select Ticket from TWD list TWDRL Redisplay TWD list TWD/TAX Display list of taxes TWH History for displayed e-ticket record RT*E Redisplay PNR from an e-ticket record

Status Indicators of Electronic Ticket Record Following are the different status indicators of an electronic ticket record. A AIRPORT CONTROL O OPEN FOR USE C CHECKED IN P PRINTED E EXCHANGED/REISSUED R REFUNDED F FLOWN/USED S SUSPENDED G CONVERTED TO FIM T PAPER TICKET I IRREGULAR OPERATIONS V VOID L LIFTED/BOARDED X PRINT EXCHANGED

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Void / Cancel an Electronic Ticket Record You can cancel an e-ticket record as long as the cancellation is within the current sales period and the sale is not yet confirmed or has already been cancelled.

Cancelling an Electronic ticket record causes the system to send a void request to the airline. The coupon status of the e-ticket Coupons is updated from ‘’O’’ (open for use) or ‘’A’’ (airport control) to ‘’V’’ for voided. The record is also automatically cancelled in the sales report. In the sales report the transaction type code of the electronic document is changed from ‘’TKTT’’ to ‘’CANX’’

Note: You can not void the Re-issued Ticket

When an e-ticket has been successfully voided, the following message is displayed: OK-ETKT UPDATED SALE IS CANCELED IN REPORTING SYSTEM

Certain airlines may also return a settlement authorization code (sac). In this case, it is displayed in the message that follows: OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM

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Steps to Void/Cancel Electronic Ticket Following are the steps to void an e-ticket (Re-issued e-ticket can not be void)

FOR EXAMPLE RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS 1.AMADEUS/MR 2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK25JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777 7722/S2-3 7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3

STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or -

TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response: TKT-1254810001471 RCI- 1A LOC-2TZFFS OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME O Í===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 3250.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP INV

STEP 2 – TO VOID AN ELECTONIC ETICKET RECORD To void an electronic ticket record, Enter: TWX

System response: OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF SALE IS CANCELLED IN REPORTING SYSTEM Í======

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STEP 3- DISPAY AN ELECTRONIC TICKET RECORD Entry: TWD/L6 (Line Number of ‘’ FA’’ or ‘’ FHE’’ on the PNR) - or -

TWD/TKT125-480001471 (By Ticket Number, Ignore first displayed PNR)

System response: 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME V Í===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K DOH SAC- 125PEW18OAZWF

NOTE: A Voided / Cancelled an electronic ticket record can not be re-instated by travel agents.

STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS Enter: TJQ

Note: The status should be ‘’CANX’’ . If did not voided in the query report, Please repeat the step 1 and type TWX/N

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Revalidation An Electronic Ticket You can revalidate an e-ticket after any of the following changes has occurred, as long as there is no change to the fare:

- Different Airline (interline agreement exists between the two Airlines) - Different Flight Number - Different Class of Service - Different Date or Time of Flight - Different Airport of Arrival or Departure (Within the same city)

Note: The coupons to be revalidated must have Status ‘’O’’ open

Steps for Revalidating an E-Ticket Following are the steps to revalidate an e-ticket.

Step 1 – Change the reservation as per required dates: --- TST --- RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK Í==== (S3) 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 Í======7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 9 FM *M*5 10 FP NR+NONREF/QAR2760.00 11 FT NRD01995/4053652 12 FV BA

Step 2- Display an E-Ticket Record: TKT-1254810001470 RCI- 1A LOC-2RTHDN OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB 23K Í===(E2) DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT

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STEP 3- Revalidate an E-Ticket

Entry : TTP/ETRV/L6/E2/S3

Where TTP/ETRV Transaction code for revalidation L6 Line Number of ‘’FA’’ or ‘’FHE’’ element E2 Coupon / Line number of the E-ticket (TWD/L6) S3 Segment number changed in the PNR

System response: --- TST --- RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 Í======8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 10 FM *M*5 11 FP NR+NONREF/QAR2760.00 12 FT NRD01995/4053652 13 FV BA

STEP 4- Display Revalidated Ticket Record Entry: TWD/L7 (Line Number of ‘’FA’’ on the PNR)

System Response: TKT-1254810001470 RCI- 1A LOC-2RTHDN OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K Í======DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT

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CHAPTER 11

Reissue an Electronic Ticket Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the total additional collection, if any. If you are unsure of these, Please contact the validating carrier for confirmation.

1) Retrieve the PNR and amend the itinerary. Cancel any segments which are not required.

2) Delete any old TST using the commands then re-price any non-flown segments to be included on this ticket using the FXP entries.

You may have to use the override if the system will not auto price For example: FXP /L- QEE4MQR1

3) Amend the TST using the TTK / TTI update command applying the following codes.

R Reissue, this is the new base fare (excluding taxes) O Old tax, all taxes paid for on the original ticket are identified with an "O" X New tax, any additional taxes that need to be collected on the new ticket. T Total additional collection (This includes any increase in Fare, Taxes and Re-Issue Fees. If there in no Additional collection then this will be Zero.) V Not Valid After Dates for all coupons, this is mandatory for re-issue

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Steps to Reissue an Electronic Ticket Following are the steps to reissue Electronic tickets

Reissue of Unutilised Ticket For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE

DISPLAY OF TICKTED PNR Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00

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Step 1: Change the Itinerary as per require Booking class, in this example Booked L-Class

Step2: Price New Booked segments: FXP

System Response

Step 3: Save the changes in the TST, enter: REZAFAR; ER

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System Response

Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Step 5: Check Box for require TST to open

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Step 6: Click on OPEN icon

System Response

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Step 7: Click on Exchange Icon to initiate the re-issue process

System Response

Step 8: Click on OK icon

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System Response

Step 9: Check Box require TST for re-issue

Step 10: Click on OPEN icon to open the TST

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System Response

Step 11: Enter the Additional collection (ADC) Amount in the TOTAL: QAR640

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Step 12: Enter the New form of payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR640

Step 13: Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

Step 14: Click on UPDATE icon

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System Response

Step 15: Click on OK icon

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System Response

Step 16: Click on CROSS to exit from the TST

System Response

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Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER

System Response

Step 18: Display issued E-Ticket Record: TWD/L6

System Response

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Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3

Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket)

System Response

Step 20: Save the Changes in the PNR: RF ZAFAR; ER

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Step 21: Display issued E-TICKET record before re-issue: TWD/L6

System Response

Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

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System Response

PNR DISPLAY AFTER REISSUE AN E-TICKET

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Reissue of Partially Used Ticket For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR 2330.00 Taxes as QAR40.00 QA

DISPLAY TICKETED PNR Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00

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NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09

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Explanation FXP Transaction code for Itinerary Pricing / Separator S Indicator for Segments 2 Flown / Used Segment Number 2 X No-stopover indicator (If no stop in original itinerary) ,3 Comma, Flown / Used segment number 3 ,7 Comma, New Added Segment number 7 ,8 Comma, New Added Segment number 8 / Separator R, Past Date Pricing Indicator with Comma 20MAY09 Date, Month, and Year for original Issued ticket

System Response

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Save the changes in the TST, enter: REZAFAR; ER

UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8

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Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue)

System Response

REMOVE THE FLAG Remove the TST flag after update the TST with require segments: TTF/T1

System Response

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Display TST: Entry: TQT or TQT/Tn System Response

Click on Exchange icon

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System Response

Click on OK icon

System Response

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Check Box for require TST for re-issue

Click on OPEN icon

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System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

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Enter the Origin Destination as per ORIGINAL origin and CURRENT destination

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)

Enter the New form of payment with the Additional collection (ADC) amount: O/INV + / CASH / QAR380

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Click on UPDATE icon

System Response

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Click on OK icon

System Response

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Click on CROSS to exit from the TST

System Response

To Display issued E-Ticket Record: TWD/L12

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System Response

Enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8

Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket)

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System Response

Save the Changes in the PNR: RF ZAFAR; ER

Display issued E-TICKET record before re-issue: TWD/L12

Issue the E-ticket, enter: TTP/P1/S 7, 8 / RT

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CHAPTER 12

Amadeus Automated Refunds Amadeus automated refunds allows you to refund sale documents and electronic tickets quickly and easily.

The refund transactions you enter search for data stored in the central ticketing server's document database. If the data is still available, the system uses it to create a refund record. Data is normally stored in the system for 180 days. If the data is no longer available, you enter details of the refund manually into a blank refund record.

You can process refund records directly for full refunds, or manually update them for partial refunds.

Here is an example of a query report that contains refunded documents. They are indicated by the RFND transaction type code in the last column.

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Steps to Process Automated Refunds Following are the steps to process auto refund on Amadeus which is reported to the local BSP

STEP 1: DISPLAY REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6) From Query report (TJQ): TRF / I- - 001528(Sequence number 001528)

STEP 2: ENTER THE CANCELLATION PENALTY If any cancellation penalties enter: TRFU/ CP 100 A

STEP 3: PROCESS THE REFUND To process refund on Amadeus, enter: TRFP

System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED

The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded) after which it can not be reversed to ‘’ O’’ / ‘’ A’’

In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code; this indicates that the ticket has been refunded.

Partial display of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code (Electronic Ticket)

You can ignore a refund record at any time prior to processing (TRFP) the record with the following entry: TRFIG

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Unused Electronic Ticket Refund Following are the examples to process published fare full refunds on Amadeus

For example a ticket 125- 4810006632 needs to be fully refunded with QAR100.00 cancellation/refund penalty. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125-4810006632 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I - 001528 (Sequence number)

STEP 2: ENTER THE CANCELLATION PENALTY Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A

STEP 3: PROCESS THE REFUND To process Auto refund: TRFP

System response: OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO OK - REFUND PROCESSED

STEP 4: DISPLAY THE QUERY REPORT To display Query report, enter: TJQ/QTC-RFND

System response: AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND

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Partial/Half Published Fare Refunds For example a ticket 125- 4810006635 needs to be partially/half refunded with amount QAR9340 and QAR100.00 as Refund charges. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD Initiate a refund and display refund record by using any one of the following options. Using document number, enter: TRF 125- 4810006635 (Ticket Number) From PNR, enter: TRF /L6 (‘’FA’’ / ‘’FH’’ on line 6) From Query report (TJQ): TRF / I – 001531 (Sequence number 001531)

STEP 2: ENTER THE USED FARE Update utilised fare for used coupons, enter: TRF U/ U9340

STEP 3: ENTER THE CANCELLATION PENALTY If any Cancellation/refund Penalties enter: TRF U/ CP100A

STEP 4: DISPLAY TAX PANEL Display Tax record, enter: TRFT

System response: REFUNDABLE TAXES AMADEUS/M MR 125 4810006635 - 635 UNUSED TAXES ------T1 480.00 YQ T2 40.00 QA T3 280.00 GB T4 100.00 UB

REFUNDABLE TAX TOTAL QAR 900.00 XT

Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB

To update refundable tax QAR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required)

The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted, Enter: TRFU/TX2

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STEP 5: DISPLAY ACTIVE REFUND RECORD To display active refund record panel, enter: TRF

System response: REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y NM NAME AMADEUS/M MR I ISSUED 23NOV06 D1 DOCUMENT 125 4810006635 6 CPNS 0200 F FARE PAID QAR 18640.00 U FARE USED 9340.00 FARE REFUND 9300.00 CP CANX FEE 100.00 1.08P XT TAX REFUND 650.00 >TRFT REFUND TOTAL 9850.00 FM COMMISSION 93.00 1.00P FP1 CASH 9850.00 S ITINERARY INTERNATIONAL

STEP 6: PROCESS THE REFUND To process Auto refund: TRFP

STEP 7: DISPLAY QUERY REPORT To display Query report, enter: TJQ/QTC-RFND

System Response: AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY QAR OFFICE - DOHQR2900 SELECTION: AGENT - 1310RR 23 NOV 2006 ------SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC ------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND

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Cryptic Entries to update Refund record TRFU/NMMINHAS MUHAMMAD ZAFAR MR Update Name in refund record TRFU/I25JAN10 Date of Issuance TRFU/DA2 Add document numbers (Partial Refund) TRFU/DX1 Delete used document number TRFU/D 1 DG 2 Update check digit TRFU/D1 C34/D2 C12 Add refundable document coupons TRFU/DX 1 C12/DX 2 C34 Delete used/non-refundable coupons TRFU/TKT Y Document type TRFU/S I Itineray type (I = Int , D = Domestic) TRFU/F1500.00 Fare Paid TRFU/F USD500.00 Alternate Fair Paid TRFU/U 500.00 Fare Used TRFU/FM 5 Commission TRFU/FM 100.00A Commission as Amount TRFU/CP 150.00A Cancellation penalties in Amount TRFU/CP 5 Cancellation penalties in percentage TRFU/MF 10.00 Miscellaneous Fee in Amount TRFU/TA150YQ Add specific Taxes TRFU/TA10.00ZPMIA2 TRFU/TA10.00XFJFK4.5 TRFU/TU2-90.00 Reduce existing tax number 2 TRFU/TX3 Delete existing tax number 3 TRFU/TC NRQ01500 Tour Code TRFU/NF900.00 Net refund TRFU/FP1 CASH Form of payment TRFU/FP2 CCVI123456789111... TRFU/FPA1 900.00 Form of payment amount for payment 1 TRFU/RM (Free Text) Remarks TRFU/AA 12245DOH56565 Airline Authority TRFU/FO 1574400564781LON.... Original Issue TRFU/I25JAN10/F1500/TA1150.00YQ Combine options

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Amadeus Reports The Amadeus reports listed below for applicable for central ticketing users.

Options /SOF All agents within an office /SAN All offices sharing the same IATA number /SAS Specific Agent /D Specific Date /F List starting from document or sequence number /R Sorting in reverse order /QSI Sales Indicator /QFP Form of payment (CA/CC/MX) /QVP Validating Carrier /QTX Group of transaction types /QTC Specific Transaction Type

Transaction Group with QTX Option SALE Sale Documents, Includes TKTB, TKTT, CANX,CANN REFD Refunded documents, include RFND, RFNX MANS Manual sales, includes CANX AUTS Automated sales, include TKTB,TKTT,CANX,CANN INVT Inventory, includes CANN and VSCN CCCS Cancelled Credit card sales CCAS Cancelled Cash sale VOID Voided documents, include CANN, CANX,VSCN

Transaction types with QTC option TKTT Electronic Ticket CANX Cancelled Sale CANN Automatically cancelled document RFND Refunded documents RFNX Cancelled Refund MCOM Manually reported MPD MD50 Automated MCO

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Query Report Current date for active sign-in on screen TJQ For specific date TJQ /D- 10FEB For specific date ranges TJQ /T-10FEB15FEB All agents within your office report TJQ /SOF Specific agent sign-in report TJQ /SAS-0001AA Validating Airline report TJQ /SOF/QVP-QR Refunded Report TJQ /SOF/QTC-RFND Voided report TJQ /SOF/QTC-CANX TJQ /SOF/V Net Remittance issued tickets report TJQ /SOF/N TJN/SOF

Summary Report Summary sales period report TJS For the past period TJS /H-1 Specific agent and past period TJS /SAS-0001AA/H-1 All agents for past period TJS /SOF/H-1

Daily Report Daily report for active sign-in on screen TJD All agents for current date TJD / SOF Specific agent TJD / SAS -0001AA Past date TJD / D-20JAN

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Item Report Item report for active sign-in on screen TJI All agents TJI / SOF Specific Sign-in TJI / SAS -0001AA Specific date TJI / D -20JAN Closed sales period TJI / H -1

Printing Report Print Last Display Report, Default printer TJP Print last displayed report, specified TJP / PRT-TB3051 printer

Transaction Report Transaction report by document number TJT/TK-1608901510 By sequence number TJT/I-000567

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CHAPTER 13

Customer Profile Customer Profile is a record, which contains useful information about a traveler, or company that can assist you while making reservation.

Customer profile is divided in to following categories: ¾ Traveler Profile ¾ Company Profile ¾ Traveler profile which associated to a company profile

You can create, modify, deactivate or reactivate a customer profile. To do this you must first access profile mode.

Profile Mode Command When you access profile mode the flag ****PM MODE**** is shown after each command to indicate that you are working in profile mode.

Profile Access Transaction PM Access Profile Mode PMP Exit Profile mode temporarily PME Exit Profile mode

Profile End Transaction PE End transaction and save the profile PER End Transaction, Save and redisplay the profile PEE End Transaction, Save and exit profile Mode

Profile Ignore PI Ignore Profile without save PIR Ignore the updates and redisplay the profile

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Create Traveler Profile To create a traveler profile, you can use standard PNR elements

The PNR element can be entered in any order and system automatically arranges the elements in sequence. You cancelled and modify these elements any time in profile mode. NM1CHAMINDA/NALIN MR Add Name element APB-DOH 44483819 Add Phone element SR*VGML Add meal preference FFNEK-666671166 Add Frequent Flyer details OS YY LCCT DOH5555555 Add OSI RM MAIL TO TRAVEL DEPT Add General Remarks [email protected] Add e-mail contact AB//CY-AMA/NA-ALICE/A1-94 DRING Add Billing address ROAD/PO-35608/CI-DOHA/CO-QATAR/P1 ST/W Add wish seat preference

PNR Transferable Indicators The Letter ‘’A’’ and ‘’S’’ appears with profile elements which are called transfer indicators. When a profile is transferred to a PNR all ‘’A’’ elements A Automatic are always transferred When a profile is transferred to a PNR it depends on end S Selectable user to select these elements

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General Information Section The General Information section is used to record the following information: Company Profile Name PCN/ The company name automatically entered when you create a company profile or associate a traveler to a company profile Profile Index Field PIN/ The Index field creates a unique system for filing and referencing your company and traveler profile PBC/ Profile Billing Contact The name of the person to contact regarding billing. PBP/ Profile Billing Phone The Telephone contact number of the person to regarding billing Profile Country Code PCO/ The two-letter country code of the passenger’s nationality or the location of the company. Profile Created By PCR/ This information is automatically appended by the system. It shows the sign of the agent who originally created the customer profile. PBD Date of Birth The traveler date of birth can be entered in the profile.

Examples: PCN/DOHA BANK Add Company Profile name association PIN/DOH01 Add Profile index field PBC/MISS FATIMA Add Profile billing contact PBP/44483700 Add profile billing contact number PCO/QA Add Profile country code as QATAR PCR/0402ZM Add profile creation information PBD/04FEB1967 Add date of Birth

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Document Information Section The document information section is used to store the information about a passenger’s documents. You can the information in traveler profile. Passport Details PAS/ The traveler’s Passport number, country code, issued and expiry date Visa Information PIV/ The traveler’s Visa information, country code, issued and expiry date Driving License PCE/ The traveler’s driving license information, country code, and issued date PID/ Identity Card The traveler’s ID Card information

Examples: PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14 Passport Details PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 Visa Details PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX- Driving License 09JAN12 Details PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 ID Card Details

Follow up Section The follow up section allows you to place a company or traveler profile on a list for action to be taken at a later date. Every 24 hours the system scans the profile database to check if there profiles are in your office’s follow up list. If found the profile on that list, the system send a message on Queue 94 to remind you to check the follow-up list. PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow-up note with date

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Create a Profile from a PNR You can create a traveler profile quickly from an existing PNR.

To create Profile, you must retrieve the PNR. The PC command automatically enters into Profile mode and display the newly created profile. If you don’t specify what PNR elements you want to transfer in your entry, the system transfers all appropriate elements into profile. PC/-1 Create new traveler profile for passenger 1 of PNR PC/-1,5-8,10 Create new traveler profile for passenger 1, Selecting PNR element 5 to 8 and 10 to be transferred PC/-1,X9 Create new traveler profile for passenger 1, exclude element 9 from transfer PC/DOHA BANK-1 Create new traveler profile for passenger 1 and associate to existing company profile name DOHA BANK PC/DOHA BANK-1,4,7-10 Create new traveler profile for passenger 1, associate to company and transfer elements 4 and 7 through 10

Create a PNR from a Profile You can create a PNR from traveler or company profile. This process is known as profile transfer.

When you display profile on your system, you can create a PNR from it and transferring all automatic PNR element from displayed profile. PT Transfer all automatic elements to new PNR PT* Transfer all transferable elements to new PNR PT1-3 Transfer range of elements to new PNR PT1,3,6-9 Transfer elements 1,3 and 6 through 9 PTX4,5 Transfer all elements except 4 and 5 PT*10,12 Transfer all automatic data and only selectable element 10 and 12 PT*X5 Transfer all automatic data except element 5 PTO Transfer all Mandatory and automatic elements to an existing PNR PT2*15OCT* Transfer flight segment 2 appending date

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Create Company Profile To create a company profile in profile mode must access profile mode first.

The company name may contain a maximum of 25 characters. PCN/DOHA BANK Create a new company profile

Associate Traveler to Company Profile In profile mode you can associate traveler to a company profile. The company profile must exist before associating it to traveler.

To associate a traveler to a company crate a new or retrieve existing profile, then use the PCN/DOHA BANK transaction to associate it

Display Traveler Profile PDN/-CHAMINDA Display profile by traveler surname PD2 Display profile shown on line 2 of profile name list PD Redisplay retrieved profile PDRT/XXXXYY Display traveler profile by record locator PDI/DOH01 Display profile general information by index option PLT Display list of traveler for your office PLT//DOH BANK Display list of travelers associated to DOHA BANK

Display Company Profile PDN/DOHA BANK Display Company profile by Name PDN/DOHA BANK-CHA Display by Company name and traveler name PDT/-CHAMINDA Display traveler profile associated to company profile PDM/-CHAMINDA Merge a traveler profile with the company profile displayed PDRC/YYYYXX Display company profile by record locator PLC Display list of company profile for your office PDL Redisplay profile list

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Modifying a Profile You can cancel and modify the following elements in a company or traveler profile in profile mode. ¾ General Information ¾ PNR Transferable elements ¾ Priority Elements

To cancel PNR transferable elements you can use XE command.

To modify PNR transferable elements, select the element number, slash and the new value. XE6 Cancel element 6 in a profile XE2,5,7 Cancel Multi elements in a profile XE5-8 Cancel a range of elements in a profile 6/ST/W Change the seat preference for line 6 9/*S Change Transfer indicator for element 9 to S 6/*A Change Transfer indicator for element 6 to A

Deactivate and Reactivate a Profile You can deactivate a displayed customer profile in profile mode. When you deactivate a profile, it is placed on a deactivate profile list for 30 days. If you don’t reactivate the deactivate profile in 30 days, it is deleted from the system. PX Deactivate displayed profile PLX Request a list of deactivate profiles PD2 Display a deactivate profile 2 on displayed list PR Reactivate a profile

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CHAPTER 14

Amadeus Hotel Amadeus Hotel offers you detailed information on room availability, rates and hotel features.

Encode/Decode Hotel Chain DNH MARRIOTT Encode Hotel chain DNH SI Decode Hotel Chain

Hotel Chain Information GGHTL Display AIS information page for Amadeus Hotel GGHTLEM Display AIS information for hotel chain MARRIOTT (EM) HEHTLFS Display specific requirements for hotel chain FS

Hotel List The hotel list display provides a complete list of hotels for specific city. The display contains the hotel name, chain code, area location and recommended type of transportation from the airport. HL DXB List of hotel in Dubai HL DXB/HN-FOUR List of hotels in Dubai for hotel Four seasons HLDXB/AD-SHEIKH List of hotels in Dubai at SHEIKH ZAYED ROAD

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Hotel Availability The Hotel Availability commands allow you to display the availability of hotels worldwide.

There are two types of hotel availability displays:

1. Hotel Multi-Property Availability Display availability for all hotels in a given city location and date range. Hotels are displayed in a nonbiased order

2. Hotel Single Property Availability Display availability for a specific property.

By default the system displays a Single Occupancy rate.

Example: HA DXB 15DEC-18DEC

System Response:

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Hotel Room Type Codes The hotel room types shown in an availability display are a three alpha /numeric code. The first character indicates the room category, the second indicates the number of beds in the room and the third indicates the bed type.

For example, a room type of A1K represents a Superior Room with bath and 1 King Bed.

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Room Category Codes Room with Bath A Superior B Moderate C Standard D Minimum Room with Shower E Superior F Moderate G Standard H Minimum Room with I Superior Bath/Shower J Moderate K Minimum Executive Suite P Suit S Superior T Moderate U Minimum Non-Smoking N Room at weekend W

Codes T Twin K King S Single Q Queen D Double W Water A*K * Number of beds vary A1* Bed type varies A** Two ** number of beds & Type COR Corporate rate category GOV Government rate category MIL Military rate category CON Convention rate STP Stopover rate FAM Family rate TUR Tour rate PKG Package rate TVL Travel Industry rate PRO Promotional rate WKD Weekend rate SRS Senior Citizen rate RAC Standard RAC rate SRB Summer Rate Break WOS World of savings

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Single Property Display In order to display all rooms and rates for a specific property you must use the single property availability and rates display. To display a single property availability you use the HA command and the line reference number from a Hotel Multi-Property Display.

Example: For Hotel multi display: HADXB15DEC-18DEC/HN-SHERATON

Display rooms and rates for line 2, Enter HA2

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Options Display single property availability for property HA2 shown on line 2 of multi property display for single occupancy Display single property availability for property HA3/RT-2 shown on line 3 of multi property display for double occupancy Direct command to display single property HASIDXB32615DEC-18DEC availability, chain code SI, Property code DXB326, Check-in 15DEC and Check-out 18DEC

Availability Options Area Identifier /AR- You can enter maximum three location code A= Airport, D= Downtown, E=East, W=West, N=North, S=South (Entry: /AR-A) /CO- Company Used to specify hotel chain code (Entry: /CO-SI) Check-In Date /DT- Used to change the check-in date in your existing display (Entry: /DT-19DEC) /DD- Check-out Date Used to change the check-out date in your existing display (Entry: /DD-21DEC) /FC- Foreign Currency Used to show rates in other currency (Entry: /FC-GBP) Foreign Currency /FC-* Used to change the rates to the stored currency in your existing display (Entry: /FC-*INR) Hotel Facility /FF- Used to restrict to display hotel with require facilities (Entry: /FF-BAB-BUS-MEE) /HN- Hotel Name Used to search for specific hotel name (Entry: /HN-SHERATON) /LO- Location Used to change the location for existing display (Entry:/LO-AUH) Rate Limit Range Used to display Rate ranges /QU- (Entry: /QU-100 Rate below a specified amount) (Entry: /QU-H100 Rate above a specified amount) (Entry: /QU-100-150 Rates between specified values) /RT- Occupancy Level Used to identify the double occupancy (Entry: /RT-2)

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/SR- Special Rate Used to request special rates or existing rates (Entry: /SR-MIL) Transportation /TR- Used to request transportation from Airport to hotel T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: /TR-F) Address /AD- Street you are searching for accommodation (Entry: /AD- SHEIKH ZAYED) /BT- Bed Type You can enter maximum two bed types (Entry: /BT-K-Q) Hotel Category /HC- You can enter up to 2 codes (L=Luxury, F=First Class, S= Standard, T= Tourist Entry: /HC-F-S) Phone Number /PH- Used to search hotel with phone contact (Entry: /PH-971-4-2281111)

Examples: HADXB15DEC-18DEC/CO-SI Availability for specified Hotel Chain HADXB15DEC-18DEC/HN-SHERATON Specified Hotel Name HADXB15DEC-18DEC/RT-2 Double occupancy HADXB15DEC-18DEC/AR-D Specified Area HADXB15DEC-3/TR-F Specified Transportation HADXB15DEC-18DEC/FC-GBP Specified Currency HADXB15DEC-18DEC/SR-EXX Specified special rate HADXB15DEC-18DEC/QU-100-150 Specified rates ranges between 2 values

Availability and Rates from a PNR You can request hotel availability & rates on a flight or car segment in a PNR.

For example: Availability and rates for Line Number 3 of PNR for Check-in date and Line Number 4 for check-out date. Entry: HAS3 Display Hotel Availability for arrival point of segment 3, in HAS3 this situation the system takes the Airport code or Car pick up point as a hotel location HAS6/CO-SI Display Hotel Availability refereeing segment 6 of PNR and specified Hotel chain code HAS5/QU-100 Display hotel availability refereeing segment 5 of PNR and requesting rates below specified amount

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Hotel Features The hotel features display provides a complete description of a specific hotel property. The hotel features display can be requested from a multi-property, single property availability, and Hotel List display. HFAC Display hotel features from hotel list display for Line AC Display hotel features for property shown on line 2 of hotel HF2 multi-property availability. HF Display hotel features from single property availability display Display hotel features for the property of the hotel on HFS5 segment 5 of the displayed PNR

Hotel Features Category Codes L LOC Location A CAT Category E EXT Extra charges P POL Policies G GNT Guarantee D DEP Deposit S STA Minimum/Maximum Stay F FAC Facilities R ROO Room N DIN Dining M MEE Meeting Facilities C COM Commission Q FRE Frequent stay T TRA Transportation Y SFY Safety Features O OTH Other Charges

Examples: HF4-D Display hotel features, deposit category from hotel on line 2 of multi-property display Display hotel features, extra charges and facility HF7-E-FAC categories from hotel on line 7 of multi-property display Display Hotel features Guarantee, Dining, and HF-G-N-T Transportation from single property availability display.

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Point of Reference A point of reference is a building, monument, or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels. Each point of reference is assigned to a category according to its nature.

List of Categories APT Airports ATT Attractions BST Bus Station BUS Business Location CAR Amadeus Car Rental location CTY Cities CNV Convention center EDU Educational EVT Events, Fairs, Festivals GRD Ground Transportation HEL Heliport HTL Amadeus Hotel Properties MIL Military Bases PAR Parks PRT Port RAI Rail station RST Holidays Resorts SHO Shopping Districts SPO Sports Stadium TRA Transportation

Examples: DRP-CAT Display point of reference categories DRPCASTLE/GB Display Point of reference by keyword and country code DRPSAND/USNY Display point of reference by keyword and country/state code DRP*/LON-SHO Display the list of point of reference for specified city and Category DRP12 Display point of reference from Displayed list HLL12 Hotel list from DRP display for line 12 HAL11/DT-15DEC-18DEC Hotel Availability from DRP display for line 11

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Hotel Pricing A hotel pricing display provides detailed information about a specific room rate. You can request a hotel pricing display from a single-property hotel availability display or by referencing a hotel PNR segment.

The Hotel Pricing (HP) display shows you:

¾ Detailed information about a specific room/rate listed on a COMPLETE ACCESS+ single property hotel availability display, or included in a COMPLETE ACCESS+ hotel segment in a PNR.

¾ Information about the property at which the room/rate is availability.

This information is similar to the information on a hotel features display.

The information on HP display is supplied directly from the hotel chain’s own reservation system. The following steps are to request a Hotel Pricing Display:

Example: HADXB15DEC-18DEC/HN-SHERATON

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Single Availability and rates display for line 2, Entry: HA2

Hotel pricing option for line 2 for single property display availability and features, entry: HP2

Options HP2 Display Pricing from single property display for line 2 HPS4 Display pricing from line 4 of PNR for hotel segment HP2-R-T Display specified categories

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Hotel Rate Change If the room rate changes during the period you are booking it is indicated in a single-property display with an asterisk (*) next to the availability status code or one of the values H, F, M is displayed. For example, if your booking a room for the last week in June and the first week in July, but the rate changes at the beginning of July.

When a rate change occurs, the relevant code is displayed (it can be the highest, average, first night, most occurred one, depending on the rate type indicator ==).the rate for the period is normally used to calculate the rate range in a multi-property ha display and to show the available rate in a single-property display. This applies to all levels of connectivity.

To see the date on which the rate change occurs, you must retrieve the hotel rate change display.

The entry to display the hotel rate change information is based on the line number of the availability and rates display. HR2 Display hotel rate change display for property on line 2 of multi-property display HR Display hotel rate change display from single property display

Hotel Terms Hotel terms give information about a specific rate. ¾ The terms of entitlement ¾ What the rate includes (for example, meals and tax) ¾ Other rate-specific information like how much commission you receive for selling the rate

The display may also contain policy, guarantee or deposit information that applies to the hotel at which the rate is available. This information comes from the relevant hotel features display.

Hotel Terms display cannot be requested from Complete Access Plus availability display, or Hotel Pricing and Features display. HT1A Display hotel terms for property for rate 1A of multi-property HT1 Display hotel terms from hotel inventory display

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Hotel Inventory The hotel inventory (HI) display gives a 40-day snapshot for hotel standard access and hotel complete access hotels only of room availability by rate at a single hotel. The information comes from the distribution system.

The availability status is shown by the following codes: A Available to sell . Closed R On request X Closed to arrival

Options HIAA Display Hotel Inventory display refereeing Hotel List line AA HI1 Display Hotel Inventory display refereeing multi-property display for line 1 HIS4 Display Hotel Inventory display refereeing Hotel segment number 4 in PNR HIXXDXB123 Display hotel inventory display with hotel identifier

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Hotel Sell There are two types of sell entry:

¾ Short sell entry: an entry containing a line reference to a room/rate shown on any single-property display.

• HA hotel single-property availability • HR hotel rate change • HP hotel pricing & features (hotel complete access plus only)

¾ Long sell entry: this is an entry in which you supply all the required Information: property identifier, dates of stay, room type, and rate.

The hotels available in Amadeus are divided into three groups: Standard Access Hotel Chains When you book a standard access hotel, the system Blank automatically generates a booking message to the hotel chain at end transaction. The hotel chain either generates a confirmation number back to Amadeus via teletype, or updates the PNR directly. Complete Access Hotel Chains / When you book a complete access hotel, the request is sent immediately to the hotel chain via a high speed communication link. The hotel company returns a confirmation number within four to eight seconds. Complete Access Plus Hotel Chains + Complete Access Plus offers all of the features of Complete Access as well as the ability to obtain data directly from the hotel’s own reservation system.

In complete access, you can only sell one room per transaction. If your PNR contains more than one passenger, you must passenger associate the hotel sell entry.

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Example: HADXB15DEC-18DEC/HN-SHERATON

Display Single Hotel property availability and rates, entry: HA3

Sell room on line 1, entry: HS1

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Sell Options /BS- Booking Source 5-8 Digits IATA number / TIDS number (Entry: /BS-00000000) Customer Corporate Identification Number /CD- To avail the corporate rates offered by the hotel. (Entry: /CD-123456EXX) Deposit This option to enter the form of payment of the passenger's /DP- deposit. This is a mandatory option if specified as a requirement in the hotel features display. (Entry: /DP-CCVI12345678901EXP1212) Extra Person in Room /EX- You use this option to enter the number of extra people in a room and the extra charge. (Entry: /EX-USD100.00-1) /RA- Roll - Away bed for Adult (/RA-) & Child (/RC-) /RC- Number of beds. Give the currency, price and quantity. (Entry: /RA-USD50.00-1) Guarantee Arrival /G- The form of payment used to guarantee arrival. (Entry: /G-CCVI12345678910EXP1212) Customer Identification /ID- Use to enter the passenger's own hotel supplied identification number. (Entry: /ID-56789EXX1) Frequent traveler /FT- Used for hotel loyalty program or for the PAX may be entitled to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI) Supplementary Information Free form text for you to add extra information, minimum two /SI- characters and a maximum of 45 characters. (Entry: /SI – SMOKING ROOM) /DT- Check In Date When making direct / long sell. (Entry: /DT-15DEC) /DD- Check Out Date When making direct / long sell. (Entry: /DD-19DEC) /RT- Room Type When making direct / long sell. (Entry: /RT-2A1D) Special Rates /SR- Used to sell the special rates offered by a hotel. (Entry: /SR-TVL) /**- Travel Agency Internal accounting information free flow text

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Hotel Modification You can modify an existing hotel element using the sell options.

For modification purposes, the hotel option codes are divided into two categories, critical and non-critical in standard access the options are divided as follows:

¾ The critical option codes are

• /DT- (check-in date), • /DD- (check-out date) • /RT- (room type)

¾ The remaining option codes are considered non-critical

For complete access, all modifications are done in real time, and you receive an instant reply from the hotel. Options that are critical result in a cancel/rebook of the hotel segment. When a cancel/rebook takes place, the hotel company sends a cancellation number which is stored in the PNR as a remark element, and places the new confirmation number in the hotel segment element.

The non-critical options do not affect the status code in the PNR, but are treated as a cancel/rebook which is reflected in PNR history.

The help page for each hotel chain (HEHTLYY where YY is the hotel chain code) displays information and specific requirements for the hotel chain.

Please see CRITICAL OPTIONS listed there as modifications on those will result in cancel/rebook of the hotel segment.

Critical Options 4/RT-2K1D Change room type of hotel segment 4 of PNR 4/DT-12DEC Change check-in date for hotel segment 4 of PNR 4/DD-17DEC Change check-out date for hotel segment 4 of PNR

Non-Critical Options 4/SI-SMOKING Change room type of hotel segment 4 of PNR 4/DP- Delete Deposited information for hotel segment 4 of PNR 4/CD-12345EXX Add/change corporate identification number for hotel segment 4 of PNR

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CHAPTER 15

Amadeus Cars The Amadeus Car offers detailed information regarding car availability and rates for car rental companies worldwide.

Amadeus also has agreements with major car rental companies to rent cars directly from their reservation systems known as Amadeus Complete Access.

Encode and Decode Car Company DNC HERTZ Encode car company DNC ZI Decode car company code CE PHN Decode special equipments code

Information Page GG CAR Display all available car companies in Amadeus GGCARCTC A Display contact name of car companies begin with letter A GGCAR A Display information for car company begin with letter A GGCAR ZI Display AIS for car company with code ZI GGCARZILON Display AIS for car company for specified city (LON) HE CAR ZI Display specific requirements for car company ZI

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Car Location List The car location list provides you with a complete list of car rental companies and their office addresses in a specific city, Entry: CLLON

Examples: CL ZI HOU Display car location list for Company ZI in Houston (HOU) CL LON-T Display Airport Terminal location in London (LON) CLZIUSCA-C Display City locations for car company ZI in California state of United States of America.

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Car Location Policy Amadeus cars allows you to obtain location policy information regarding location details, tax, policy, surcharge and vehicle type, without having to refer to a car rate availability display.

To do this use the transaction code CPO.

To display the location policy information for a specific car company at an airport location, enter for example: CPOZENCE

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Car Availability and Rates Display Car availability displays show the rates for car types that are available, or available on-request (car types that are closed are not displayed).

There are three types of car availability displays:

Multi-company Single-company (for non-complete access plus providers) Single-company (for complete access plus providers)

Example: CALAX15DEC-18DEC/ARR-1200-1900

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Car Type Codes The car type codes consist of four elements that describe the Class, Type, Transmission and Air-conditioning of a particular vehicle type.

For example, an ECMN car type defines an economy, car, manual transmission without air-conditioning.

Car Class Codes M Mini E Economy C Compact S Standard I Intermediate F Full size (4-door) P Premium L Luxury X Special

Car Type Codes B 2-Door C Car W Station Wagon V Van L Limousine R Recreational S Sports car F 4-Wheel Drive T Convertible X Special D 4-Door J All Terrain P Pick up K Truck

Car Transmission Codes A Automatic M Manual

Air-Conditioning Codes R Air-Conditioned N Non-Air-Conditioning

Car Location Codes C City N North of the city S South of the city E East of the city W West of the city R Resort location T Terminal O Off-Terminal

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Single Company display The car single company availability can be displayed from an initial entry or by changing a multi-company display to a single company display.

Example: CAZIDXB15DEC-18DEC/ARR-1200-2200

Examples: CADXB15DEC-18DEC/ARR-0900-1200 Display single company availability for requested rental period. CAZIDXB15DEC-18DEC/ARR-0900- Display single company availability 1200/VT-ECMN for requested dates, times and vehicle type.

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Car Availability Options Company This option to change a multiple-company display to a single /CO- company display. (Entry: /CO-ZE)

To change a single-company display to a multiple company display, (Entry: CA/CO-YY) /DT- Pick-Up Date This option to change the pick-up date in your existing display. (Entry: /DT-19DEC) /DD- Drop-Off Date This option to change the drop-off date in your existing display. (Entry: /DD-23DEC) /FC- Foreign Currency This option to show rates in a currency other than the currency of the city in your entry. You can only use the ISO country code. (Entry: /FC-GB) /LO- Location This option to change the location of your existing display. Options you entered in your initial entry are retained in the new display. (Entry: /LO-MAN) /DO- Drop off Location This option to change the drop off location in your existing display.(Entry: /DO-MUC or /DO-GBMAN* ) Note: you can only enter an Amadeus location code or a car company location code with an asterisk. /VT- Vehicle Type This option to request a specific vehicle type. (Entry: /VT-ECMN)

To specify one of the elements of vehicle type replace the other letters with asterisks. (Entry: /VT-**M*) is for cars with manual transmission. /RC- Rate Code This option to request a rate category and rental period. (Entry: /RC-PW) /ARR- Arrival Time This option to change the pick-up time in your existing display. (Entry: /ARR-1500) /RT- Return Time This option to change the drop-off time in your existing display.(Entry: /RT-2200)

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Car Rate Categories A Association This category applies to members of associations that have special rates. B Business This category applies to basic discounted rates for customers showing their business cards at the rental location. C Corporate This category applies to contracts or percentage discounts for corporate clients G Government This category applies to government departments. I Industry This category includes special rates for travel industry personnel K Package This category applies to car rentals in conjunction with other travel products L Inclusive This rate includes coverage, or coverage and other billable items such as special equipment. This category applies to rates with restrictions such P Promotional as free rental days, minimum number of rental days, special discounted rates for specific locations and/or specific car types R Credential Client must provide what rate specifies: for example coupon, or ID. This is the default category, when no other S Standard category is specified. Rates are included without restrictions, except advance booking requirements U Consortium This category applies to special rates for travel consortiums or groups. V Convention This category includes specific rates for conventions

Rate Category Codes This plan applies for one or more rental days. It D Daily can also apply for extra rental days for monthly, weekly, and weekend plans. W Weekly This plan has a fixed rate based on a rental period of approximately 4 to 7 days This plan includes a daily or flat rate based on a E Weekend rental period for at least one day on a Friday, Saturday, or Sunday M Monthly This plan has a daily or fixed rates based on a rental period of at least 28 days

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Car Rate Features The car rate features display is available from a car availability display for car providers in cars complete access plus, including leisure participants, using the CR transaction

For example: CAZIDXB15DEC-22DEC/ARR-1200-1800

To request car rate features information from a rate availability (CA) display for rate on line 2, enter: CR 2

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Car Sell You can sell a car directly from an availability and rate display, car list display and car inventory display.

The responses vary for each car company participating in Amadeus Complete Access. In addition: You can only book one car at a time You must enter the name element in the PNR before selling the car The entry is directly sent to the car company database before a confirmation is returned When confirmed the car segment shows an HK status code If more than one passenger in the PNR, you must passenger associate the car sell entry

Access Level Automated Standard Access Car Companies When you book a standard access car company, the system automatically generates a booking message to the Blank car company at end transaction. The car company returns a confirmation number to Amadeus via teletype, or updates the PNR directly using an automated process in the car company’s system Manual Standard Access Car Companies Manual Standard Access differs from Automated Standard Blank Access in that the reservation is manually handled by the car company and therefore the confirmation number is returned after manual processing Complete Access Car Companies / When you book a complete access car company, the request is sent immediately to the car company via High-speed communication link. The car company returns a confirmation number within four to eight seconds

Basic entry for car sells: CS2/P1 Sell car shown on line reference 2 of availability display, for passenger 1

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Car Sells Options: /CD- Customer Corporate Identification Number Used this field to enter corporate id (Entry: /CD-0189EXX01) /RQ- Rate Quoted Use this field to enter the rate that was quoted to the Passenger (Entry: / RQ-USD100.00-UNL DY) /ID- Customer Identification You use this option to enter the passenger's own car company’s identification number. (Entry: /ID-123456EXX) Car Frequent Traveler /FT- You use this option to add the identification of a person belonging to a frequent traveler program. (Entry: /FT-FQP454545EXX) /SI- Supplementary Information You use this option to enter supplementary information in free flow text for the rental car.(Entry:/SI-BLACK COLOUR) /SQ- Special Request You use this option to request a specific type of equipment. (Entry: /SQ-PHN) Guarantee This option allows you to guarantee bookings for specific vehicle types, rate Plans or booking codes. /G- /G-CASH or /G-CHEQUE or /G-CCVI4445648756EXP1212 /G-VOUCHER or /G-MCO or /G-BS(booking Source) or /G-CD(corporate discount) or /G-ID(customer identification) Pick Up Location You use this option only in a direct sell entry when pick up is /COL- other than airport. Vicinity code to be taken from Car List display. Please remember to affix an asterisk (*) after the vicinity codes in the car sell entry. (Entry:CSZINCE15DEC-3/ARR-1200-0900/VT-ECMN/PUP-NCET02) Drop Off Location You use this option only in a direct sell entry when drop off is /DO- other than airport. Vicinity code to be taken for Car List display. Please remember to affix an asterisk (*) after the vicinity codes in the car sell entry. (Entry:CSZILHR15DEC-4/ARR-1600-1200/VT-ECMN/DO-LONC09) Rate Code Added automatically by the system when the car is sold /RC- directly from the car availability and rates display. Entered manually to request a specific rate category and rate plan. (Entry: CSZUMAD15DEC-7/VT-ECMN/RC-SD-) Booking Source Number /BS- Used to enter agency control number , IATA or TID number, (Entry: /BS - 77777772 (5 - 8 characters)

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Form of payment /FP- You can enter any of the following CASH, CHEQUE, CREDIT CARD (Entry: /FP-CCVI44433332332323 EXP1212N0012) /CO- Collection This is the address from where the car will be collected (Entry: /CO-Free flow text )

If you try to make a sell entry for a complete access car company and the link between Amadeus and the car company’s system is down, the complete access sell is downgraded to a standard access sell. When this occurs, you see the message: *STANDARD ACCESS BOOKING *

You can upgrade the request to complete access. Enter: CN4

Where: CN Upgrade Car Sell" transaction code 4 Line Number of the segment you want to upgrade

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Modifying Car Segment The car segment change transaction enables you to modify or delete elements or car segments that have already been booked. You can modify, delete and add data to an existing car element using the options.

Modifications with options that do determine the status of the rate in a car segment are more critical than the others.

The options are as follows: /DT- Pick-up Date /DD- Drop-off date /VT- Vehicle Type /LO- Location code /RC- Rate Code

When a car element originally booked in standard access is modified, the system attempts to resell the segment performing all availability status and rate rule validations. If the check is successful, the modification is accepted and the segment resells.

If this check is unsuccessful an availability and rates display is returned based upon the parameters in the affected segment. The confirmation number is erased and depending on the car company either a new confirmation number is returned or the same previous confirmation number is used. All changes are processed via complete access if the original booking was made in complete access.

Examples: 5/VT-ECMN Change car type reserved on car segment 5 of PNR 5/DD-15DEC Change drop-off date for car segment 5 of PNR 5/SI-BLACK CAR REQ Add or change supplementary information for car segment 5 of PNR

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CHAPTER 16

Amadeus Insurance Amadeus insurance enables you to book assistance and insurance products.

Amadeus insurance is available to Amadeus users who have signed an agreement to sell insurance or assistance products with at least one insurance provider.

You can carry out the following tasks for Amadeus insurance:

¾ Display a list of providers with whom you have an agreement ¾ Display a list of insurance products for a provider ¾ Display an insurance proposal of products matching the entered criteria, for a specific provider. products and their extensions are priced separately, allowing up sell ¾ Display the features of a given insurance product ¾ Perform informative pricing for insurance ¾ Confirm a sale after informative pricing ¾ Sell Amadeus insurance for a PNR ¾ Cancel an insurance booking ¾ Print an insurance certificate ¾ Display an insurance certificate

Provides and Products You can display a list of all insurance providers that are available to you. The providers’ available will depends on the agreement made by your travel agency with insurance provider.

To display the list of providers, enter: IL

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If you have set a preferred Amadeus Insurance provider in your agent preference, you can display a list of products for that provider by entering, enter: II

To display products for a different providers or if you have not set a preference, enter the II transaction code followed by the provider code.

For example: IICHR

After displaying the list of providers, enter the II Transaction code followed by the line number of provider in the list.

For example: The provider on Line number 1 of provider list, enter: II1

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Product Features You can view the insurance product features: ¾ Preferred provider and products ¾ Specified provider and products ¾ Insurance proposal ¾ Insurance element in PNR

If you have set a preferred insurance product for your preferred provider in agent preferences, you can display the features of the preferred product by entering: IF

If you know the provider and product code, you can view product features by entering, For example: IFCHR/CHRT+TWP

Where: IF Transaction for Insurance product features CHR Provider code (CHARTIS) /CHRT+TWP Slash, Product code

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From a list of products, view the product features by entering, For example:IF6

From an insurance proposal, enter For example: IF6/S4 IF Transaction for Insurance product features 6 Product on line 6 /S4 Slash, S, insurance segment number

Whatever method you chose to view the product features, the system response depends on the information returned by the provider. For example, the features could provide details about what the policy covers or the format of the sell transaction, including options that are mandatory for selling the product.

Price and Sell Insurance To price and sell Amadeus insurance, you must be working in a PNR that has a name element or enter the name if only insurance segment.

To sell the insurance for the PNR, for your preferred Amadeus Insurance provider and product, enter: IS

To perform insurance informative pricing only, add the /FQ option to sell entry, For example: IS/15DEC-10/FQ

To sell insurance or display informative pricing for the PNR after displaying a list of products, specify the line number of the product in your entry, enter For example: IS6/15DEC-10/FQ

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To sell the insurance from PNR and specify the provider and product in your entry, For example: ISCHR/CHRT+TWP/15DEC-10/FQ

Note: the system defaults to the first name in the PNR as the policy holder. If you want another passenger in the named as policy holder, change the passenger association by entering, For example: 4/NM-AHMED/AISHA MRS

Where: 4 Insurance segment line number 4 of PNR /NM Slash, transaction to change the name -AHMED/AISHA MRS Dash, name of the policy holder

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Insurance Sell Options Following are the options to sell insurance

Individual Policy ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/AM//-A1-…./AE-…/NB-…./BD- …./PI-PP…/P1

Where: IS Insurance sell Transaction CHR Provider code CHRT+TWP Product code 15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any) /ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code) /AM Slash, Subscriber’s address identifier //A1- Double Slash, Address 1 identifier, Dash, free flow address /AE- Slash, Subscriber’s phone number, dash, number /NB- Slash, Beneficiary name, relationship, phone number /BD- Slash, Date of Birth (DDMMYYYY) /PI Slash, Passport number (/PI-PP13232323) P1 Passenger association (1= Passenger number 1)

Family Policy ISCHR/CHRT+TWP/15DEC-25DEC/ZN-…/FD-PF/AM//-A1-…./AE-…/NB- …./BD-…./PI-PP…/P1 IS Insurance sell Transaction CHR Provider code CHRT+TWP Product code 15DEC-25DEC Insurance started-end dates (Extracted from itinerary if any) /ZN- Slash, Zone Field, Dash ( 2 Letter destination ISO code) /FD- slash, reduction code, only PF for family policies /AM Slash, Subscriber’s address identifier //A1- Double Slash, Address 1 identifier, Dash, free flow address /AE- Slash, Subscriber’s phone number, dash, number /NB- Slash, Beneficiary name, relationship, phone number /BD- Slash, Date of Birth (DDMMYYYY) /PI Slash, Passport number (/PI-PP13232323) Pn Passenger association (n= Passenger number reference)

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Long Sell If your office profile is set to extract details from the PNR, or you prefer to make a long sell entry, you can sell insurance by including all the mandatory parameters in you entry. In this case system doesn’t take the default values from the PNR.

You must already have at least one name entered in your PNR.

For example: ISCHR/CHRT+TWP/15DEC-25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2- ALDARWISH BLDG/AE-0097444483812/NB-AISHA-WIFE-0097444483888/BD- 04FEB1967/PI-PP343434/P1

Where: IS Sell transaction for Insurance CHR Provider code /CHRT+TWP Slash, Product code /15DEC-25DEC Slash, Start date and end date cover policy /ZN- Slash, Zone indicator, dash destination ISO code (DE) /AM- Slash, Subscriber address transaction identifier //A1- Double Slashes, Address 1 Identifier, Dash, address /A2- Slash, Address 2 identifier if any, dash, address /AE- Slash, Subscriber’s phone number /NB- Slash, Beneficiary identifier, dash, beneficiary name, dash, relation, dash, beneficiary phone number /BD- Slash, subscriber’s Date of Birth (04FEB1967) /PI- Slash, Passenger ID identifier, dash PP343434 Passport identifier (PP), Passport number /P1 Slash, Passenger association identifier, Passenger 1

System Response:

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Adding Option You can add options to basic entry. Depending on the insurance provider these may be mandatory or optional. For example you may need to supply additional booking information that is not supplied in the PNR, Such as date of birth.

To add insurance option, enter the transaction code followed by slash (/), Option identifier, dash (-) and the value.

For example, enter the date of birth

Entry: IS6/BD-04FEB1967

If already provisional sell the insurance product and need to update line 4 of the PNR for date of birth, Enter: 4/BD-04FEB1967

Options Passenger ID If the insurance provider requires you to enter a passenger id, you can either include it in your sell transaction or add it to your /PI provisional sell transaction. When entering a passenger id, you must include one of the following option PP = Passport, DL = Driving License, NI= National Id ID = Locally defined number /BD- Date of Birth Require to enter date of birth (Entry: 3/BD-04FEB1967) /CC- Credit Card Require to enter credit card details /SI Supplementary Information Require to enter additional information (Passenger association require) Trip Value Some provider requires the value of the trip per passenger than /TV- the total value for all passengers. If the system able to extract the information from the TST, it will appear automatically in the travel assistance element. If the system can’t extract the information, you must include it in your sell or pricing entry with passenger association. (Entry: 3/TV-20000/P1-2)

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Listed below are options that you can include in the basic sell entry that are not mandatory: /AE- Contact in case of an emergency /AM- Subscriber’s free flow mailing address /AM// Strutted mailing address /CY- Company name /NA- Name /A1- Address line 1 (Mandatory) /A2- Address line 2 /PO- Post office box /ZP- Zip code /CI- City /ST- State /CO- Country /PD Family identifier /PF /PH /SH Spouse Identifier /ST Companion /FM- Commission percentage (Up to 3 digit) /NB- Beneficiary names (per person) /NM- Subscriber’s name /NN- Nanny name /NS- Substitute name or replacement name /TO- Tour operator code (3 characters) /TT- Trip type, followed by keyword as follows: ACM = Accommodation, FLT= Flight, PKG= Package tour CRU= Cruise /XP- Extra premium /XR- Extra reference information /ZN- Destination zone or ISO country code

You will see the flowing option codes in an insurance element. These are created by the system and you can’t enter or modify them yourself /ON- Name of person, who is no longer in the PNR name field /CF- Confirmation number

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Sell Insurance without Having PNR Following are the steps to sell the insurance without having PNR:

Step 1 – Enter Name – Entry: NM1MINHAS/ZAFAR MR

Step 2 – Contact Details – Entry: AP DOH 44483888

Step 3 – Ticket Arrangement – Entry: TK OK

Step 4 – Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC- 25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE- 0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI- PP343434/P1

Step 5 – Received from – Entry: RF AGT

Step 6 – Save the PNR – Entry: ER

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Sell Insurance in the Existing PNR Following are the steps to sell the insurance for existing PNR.

Step 1 – Retrieve a PNR

Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC- 25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE- 0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PI- PP343434/P1

Step 3 - Received from – Entry: RF AGT

Step 6 – Save the PNR – Entry: ER

Retrieving a PNR with Insurance Element You can retrieve a PNR containing an Amadeus Insurance element.

You can enter a partial subscriber name, the provider code, the country code, and confirmation number in the retrieve entry, as follows: RT/INS-D Amadeus Insurance with partial name RT/INSCHR-D Provider and partial name RT/INSCHRQA-D Provider, Country, and partial name RT/INS/12344556-D Confirmation number and partial name RT/INSCHR/1234556-D Provider, confirmation number, partial name RT/INSCHRQA/1234556-D Provider, country, confirmation number and partial name

When you retrieve a PNR containing any Amadeus insurance elements, the Amadeus insurance details per passenger are no longer displayed in the PNR, so that they don’t take up a lot of space on the screen.

The Amadeus insurance element contain a message informing you that more details exist, and you can enter a command to display the details of all elements or of selected elements ID To display the details of all Amadeus insurance elements in the PNR ID6 Specific Insurance element 6 in the PNR

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Canceling an Amadeus Insurance Element The provider decides whether you are allowed to cancel an insurance product or not. The cancellation rules for each provider and product are stored in the host system.

If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTEL in a PNR, you must end transaction on the PNR.

To cancel an insurance element, For example: XE7

If provider doesn’t allow cancellation, the system displays a warning message. In this case, the insurance element remains in the PNR.

Confirming the Insurance Pricing Once sell insurance provisionally (Pricing), you must confirm the insurance pricing segment of the PNR, For example segment 3 have the pricing segment with status NN, Enter : 3/HK

Add/Change Add/change and confirm at same time in the insurance pricing.

Note: Modification can only be done before ‘’HK’’ status.

For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1

Print / Display Insurance Certificate You can print the insurance voucher on default printer. IVP Print an insurance certificate on default printer IVP/S5 Specific insurance element of a PNR IVP/COPY Re-print insurance certificate IVD Display Insurance certificate IVD/S5 Specific insurance element of a PNR

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CHAPTER 17

Amadeus Quick Reference

Signing In / Signing Out Sign-in into first available area……………………………………………… JI0000AA/SU Sign-in in to all areas………………………………………………………… JI*0000AA/SU Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU Sign-out from active area…………………………………………………… JO Sign-out from all areas……………………………………………………… JO* Sign-out from Specific area (E) …………………………………………… JOE Display status of all signed in areas……………………………………… JD Display Terminal Number…………………………………………………… JD

Decode / Encode Encode location……………………………………………………………. DAN DOHA Decode Location…………………………………………………………… DAC DXB Encode Airline……………………………………………………………… DNA QATAR AIRWAYS Decode Airline ……………………………………………………………. DNA 157 Encode Country……………………………………………………………… DC QATAR Decode Country……………………………………………………………… DC EG Decode Equipment…………………………………………………………. DNE 747 Encode Hotel ……………………………………………………………….. DNH MARRIOTT Decode Hotel………………………………………………………………… DNH EM Encode Car …………………………………………………………………. DNC AVIS Decode Car …………………………………………………………………. DNC ZI Encode State ……………………………………………………………….. DNS CALIFORNIA Decode State……………………………………………………………….. DNS USTX

Conversion Display system time….…………………………………………………….. DD Display Local Time………………………………………………………….. DD DOH Display local time between cities………………………………………….. DD LON1400/MIA Calculate elapsed time …………………………………………………….. DD DOH 1230/LON1755 Convert GMT time to Local time…………………………………………… DD ZZZ 1500/ DOH Find date 30 days prior…………………………………………………….. DD 25DEC/-30 Find 45 days in future………………………………………………………. DD 25DEC/45

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Help Help for the last Transaction entered…………………………………….. HE/ Help for a specific topic…………………………………………………….. HE ELECTRONIC Help for a specific transaction……………………………………………… HE FQD Help for Step INDEX………………………………………………………… HE STEPS Help for Meal codes………………………………………………………… HE MEAL Help for Amadeus Fare discounted codes………………………………. HE FARE REQ Help for E-ticket policies of specific carrier………………………………. HE ETT QR

Amadeus Information Pages Display AIS INDEX….…………………………………………………….. GG AIS Display Airline Access level in Amadeus……………………………….. GGPCAL ACC Display Airline Function level in Amadeus……………………………….. GGPCAL FUN Display Airline Function supported by a specific airline………………….. GGPCA QR Display Airline Information …………………………………………………. GG AIR QR Display Country Information………………………………………………… GG COU QA Display information for a specific Airport…………………………………. GG APT LHR Display Information for a specific Hotel chain……………………………. GG HTL SI Display Information for specific Car company……………………………. GG CAR ZI Display information for Amadeus Input and output codes………………. GG CODE Display Information for a specific Amadeus company…………………... GG AMA QA

Availability / Schedule /Timetable Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB Display Basic Neutral Schedule…………………………………………….. SN04FEBDOHDXB Display Basic Neutral Timetable…………………………………………… TNDOHDXB Display Availability by Departure ……………………….………………….. AD04FEBDOHDXB Display Schedule by Departure …………………………………………… SD04FEBDOHDXB Display Timetable by Departure …………………………………………… TDDOHDXB Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB Display Schedule by Arrival ………………………………………………… SA04FEBDOHDXB Display Timetable by Arrival ……………………………………………… TADOHDXB Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB Display current Date & Time Availability…………………………………… ANDOHDXB Display Availability for specific time………………………………………… AN19DECDOHDXB1200 Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR Display Availability for specific Carriers……………………………………. AN19DECDOHDXB/AQR,EK,GF Display Availability for specific Class….…………………………………… AN19DECDOHDXB/CV Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY Display Availability for connecting city…..………………………………… AN19DECDOHDXB/XAUH Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH Display Dual Availability option…………………………………… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5 Display Availability for Direct Flights…………………..…………………… AN04FEBDOHDXB/FD Display Availability for Non-stop…………..…………………..……………. AN04FEBDOHDXB/FN

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Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK

Follow-Up Entries for Availability /Schedule / Timetable Change Availability for Next day……………………………………………. MN Change Availability for Previous Day………………………………………. MY Change Origin City ………………………………………………………… ACDXB Change Destination City…………………………………………………… AC//LHR Change City pair……………………………………………………………… ACLHRJFK Change for specific carrier………………………………………………… AC/AEK Change for any carrier………………..……………………………………… AC/AYY Change for specific class of service……………………………………… AC/CF Change for connecting city………..………………………………………… AC/XLHR Change Departure Date…………………………………………………… AC25JAN Change Number of days Later……………………………………………… AC5 Change Number of days Earlier…………………………………………… AC-6 Change Number of days Earlier both city pair…………………………… AC-5*-3 Change both Dates for Dual option………………………………………… AC25DEC*30DEC Change Number of days Later both city pair……………………..……… AC5*3 st Change Number of days Earlier 1P P city pair………………………………. AC-3* nd Change Number of days Earlier 2P P city pair……………………………… AC*-3 st Change Number of days Later 1P P city pair……………………………..… AC3* nd Change Number of days Later 2P P city pair……………..………………… AC*3 Change Return for same day………………………………..……………… ACR Change Return for specific date…………………..……………..…………. ACR20FEB Change Number of days Earlier for Return……………..………………… ACR-3 Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display…………………………. ACSN Change Number of days Later for Return……………..………………… ACR3 Change Availability Display to Schedule Display…………………………. ACSN Change for Direct Access…..……………………………………………… ACL4 Change for Fare Display………………..…………………………………… ACFQ Redisplay previous Availability …………………………………………… MPAN

Flight Information Display Flight Information from Availability or PNR………………………. DO 3 Display Flight Information for specific Flight and date…………………… DO BA124/25DEC

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Sell Air Segment Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5 Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4 Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2 Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2 Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH Surface segment…………………………………………………………….. SI ARNK

Name Field Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names ………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03) Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08) Different Family for Infant……………………………………………NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07

Contact Field Phone Number Field ………………………………………………………. AP 4667579 Phone Number Field for specific Location……………………………….. AP DOH 4667579 Enter your office Number …………………………………………….. ….. AP (Type Enter)

E-mal Address ……………………………………………………………… APET - [email protected] T

Ticket Arrangement Field No Time limit ………………………………………………………………… TKOK Specific Time Limit with Date and Time ………………………………….. TKTL12MAR/1200 Auto Cancellation on Specific Date and Time …………………………… TKXL12MAR/1200 Send Q21, category 0 for reminder………………………………………. TKOK/Q21C0

Received From Field Modification asked by Passenger…………………………………………. RF PAX Modification by Agent ……………………………………………………… RF ALI Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI

End Transaction End the File and close the PNR…………………………………………… ET End the File and Redisplay PNR…………………………………………. ER End the File and Change the status code……………………………….. ETK End the File and Change the status code, Redisplay PNR………..……. ERK

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Retrieval PNR Display active PNR on screen……..……………………………………… RT Retrieve PNR Number…………………………………………………….. RTXXXXXX Retrieve By Name………………………………………………………….. RT/AHMED Retrieve By Alphabet……………………………………………………….. RT/A By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED Retrieve PNR on line 4 of the List…………………………………………. RT4 Redisplay name list………………………………………………………….. RT0 Display PNR name………………………………………………………….. RTN Specific flight Number and Date…………………………………………… LP/QR001/12MAR/DOHLHR Retrieve or Display PNR ON Line 5 of the List………………………….. LP5 Redisplay name list………………………………………………………… LP0

Minimum Connecting Time From PNR SEGMENTS…………………………………………………….. DM3/4 For single Airport…………………………………………………………….. DMLHR For specific Airport and Carriers…………………………………………… DMQR/LHR/AA For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO

Frequent Flyer Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3 FFN agreements between carriers……………………………………….. VFFD

Advance Seat Request Display Seat Map for Segment Number 3………………………………… SM3 Request specific seat Number……………………………………………. ST/R/20K Request specific seat Number for PAX 4………………………………… ST/R/20K/P4 Request specific seat for specific segment 4…………………………… ST/R/20K/S4 Generic Smoking Seat………………………………………………………. ST/S Generic Non-Smoking……………………………………………………….. ST Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2 Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4 Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3

Other Service Information - OSI Information for specific carrier…………………………………………… OS EK PAX IS VIP Information for All carriers…………………………………………………. OS YY PAX IS VIP

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Services Required - SSR Specific Meal request for All Carriers and Segments……………………. SR VGML Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2 Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4 Form of ID as Passport number for an e-ticket...... SR FOID QR HK1- PP1234567/P1 Enter SFPD data…………………………………………………… SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1 Enter AIPS information...... SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P

Cancellation Cancel Specific Segment…………………………………………………… XE4 Cancel Specific Segments…………………………………………………. XE4,7 Cancel Range of segments…………………………………………………. XE4-6 Cancel seat elements……………………………………………………….. SX/7,8 Cancel Itinerary………………………………………………………………. XI

Change Segment Data Change class all segments to F……………………………………………. SB F Change class on segment 6….……………………………………………. SB F6 Change date to 28NOV on segment 6….…………………………………. SB 28NOV6 Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6

Retrieve History Retrieve Entire History ……………………………………………………… RH Retrieve History for specific Segment # 4………………………………. RHS4 Retrieve History for other Airline PNR ……………………………………. RLH Retrieve History for Air segments …………………………………………. RHA Retrieve History for Car segments ……………………………………….. RHC Retrieve History for Hotel segments ……………………………………. RHH

Remarks General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text) Confidential Remarks View by Your office……………………………….. RC (Free flow text) Service fee remarks for back office accounting………………………….. RIS QAR 250.00 Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00 Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT

Replicate PNR Copy PNR…………………………………………………………………….. RRN Copy PNR and increase by 2 person…………………………………….. RRN/2 Copy and create cross reference of copy PNR………………………….. RRA Copy Itinerary elements only………………………………………………. RRI

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Split PNR Split passenger # 3…………………………………………………………. SP3 Received from……………………………………………………………….. RF P File Split PNR……………………………………………………………….. EF Received Again………………………………………………………………. RF P End Transaction……………………………………………………………… ER

Claim PNR Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR Display from similar name list for passenger on line 3………………….. RO3

Printer / Printing Display Printers ATID……………………………………………………… TTQLIST Print screen ………………………………………………………………… CTRL+P Print All pages on Default printer…………………………………………… WRA/RT Screen Print on Default printer……………………………………………… WRS/RT Extended Itinerary print on Default Printer………………………………… IEP Extended Joint Itinerary Print on default Printer………………………….. IEPJ Remote Print on Default printer…………………………………………… WRAP58756471 Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT Print Last Display Sales Report...... TJP Print Ticket…………………………………………………………………… TTP Print Ticket and redisplay PNR…………………………………………… TTP/RT Print Ticket for specific TST………………………………………………… TTP/T2 Print Ticket for specific passenger………………………………………… TTP/P3 Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5 Print Ticket for All Infant passengers……………………………………… TTP/INF Print Ticket for All Non-Infant passengers………………………………… TTP/PAX Print Ticket on specific Stock….…………………………………………… TTP/XA2 Print Ticket to use carrier override option………………………………… TTP/V*EK Print Ticket to use override past date TST………………………………… TTP/O Print Electronic Ticket when default Ticket is paper……………………. TTP/ET Print Itinerary Receipt ………………………………………………………. ITR Print ITR for specific FB element………………………………………… ITR/L10 Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY Print specific Queue and remove items…………………………………… QP97 Print Queue and Retain items in Queue………………………………….. QPR97 Print Passenger Profile……………………………………………………… WRA/PD Print the whole currently displayed AIS page…………………………….. GL Print the Fares displayed on the screen…………………………………… WRA/F Print the TST of the displayed PNR……………………………………….. WRA/TQT

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Past Date PNR Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ Flight, Date Segment…………………………………………………….. RPD/QR001/12JAN10*Q Record locator and date of travel………………………………………… RPD/RLC-XXXYYZ/12JAN10*Q Request PDRs with status………………………………………………… RLD Retrieve a PDR from PDR list display…………………………………… PLD4

Manual Ticket Number Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012 Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013 Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2 Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3 Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013

Timatic Cities in a country……………………………………………………………. TILCC/PAKISTAN Cryptic Mode for Visa Information…………………………………………. TIFV Cryptic Mode for Health Information……………………………………… TIFH

Queues Place PNR on specific queue………………………………………………. QE21 Place PNR on specific queue with category………………………………. QE21C0 Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1 Queue count Total activity………………………………………………….. QT Queue count Total, active PNR only……………………………………….. QTQ Display a list of PNRS on specific Queue…………………………………. QV/21C0 Start specific queue 8……………………………………………………….. QS8 Start specific queue with category and date range………………………. QS8C0D2 Ignore PNR move it to bottom, display next PNR………………………… QD Ignore PNR move it to bottom, exit queue……………………………….. QDF Remove PNR from queue count…………………………………………… QN Ignore PNR and exit from Queue count………………………………….. QI Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR

Bank Settlement Plan Display BSP participating carriers for GULF BSP……………………….. TGBD-AE Display e-ticketing participating for QATAR market……………………… TGETD-QA Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF

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Fare Quote Display Display Fare quote for origin city and CRT location for current date…… FQD DXB Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF Fare display for specific class for current date……………………………. FQD DOHAMM/CF Fare display for front cabin………………………………………………….. FQD DOHDXB/KF Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07 Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC* Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX Display one-way fares only…………………………………………………. FQD DOHNYC/IO Display Round trip fares only………………………………………………. FQD DOHLON/IR Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP

Follow-Up after Fare Quote Display Display reverse fare for specific cities / airports………………………….. FQDR Display All special Fare/Passenger type codes…………………………... FQL* Display Fare quote in NUC…………………………………………………. FQDN Display Fare in Local currency…………………………………………….. FQDL Display Fare rule from line 3……………………………………………….. FQN 3 Display Fare rules list of categories from line 3………………………….. FQN 3* LI Display Penalty rule for fare from line 3…………………………………… FQN 3*PE Display Tax information for specific country……………………………… FQN TAX/QA

Currency Conversion Convert specific amount, using a currency code………………………… FQC 100EUR/GBP Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08

Excess Baggage Charges Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30 Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR

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Rate Of Exchange Display Display IATA Rate of exchange (ROE) of your terminal………………… FQA Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN10 Display a list of BSRs for a currency……………………………………… FQB QAR

Informative Pricing Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR Informative Pricing for lowest fare an itinerary….…………………………. FQP DOHDXBDOH/L Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY10 Informative Pricing for STOPOVER at DXB.………………………………. FQP DOHDXB-DOH Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH Informative Pricing for Specific Validating Carrier………………………… FQP DOH/AEKDXB-/AQRDOH/R,VC-QR Informative Pricing for UNI (Private) fare……….….………………………. FQP DOHCMBDOH/R,U Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR Display the Informative Pricing break up from line 3…………………….. FQQ 3

Itinerary Pricing Itinerary Pricing for All passengers and segments……………………… FXP Itinerary Pricing for specific passenger ………….……………………… FXP/P2 Itinerary Pricing for specific segments ………….…………………………. FXP/S2,5 Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5 Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF Itinerary Pricing for NON INFANT passenger…………..………………… .FXP/PAX Itinerary Pricing for PTA………………………..……………………. FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries..………………………………. FXP/R, FS –INR Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X Itinerary Pricing for STOPOVER at segment 4 …………..….……………… FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ………..…….……………. FXP/B4 Itinerary Pricing for UNI FARE ……………………..………….……………. FXP/R,U Itinerary Pricing for NO SERVICE FEE….. ………….…………………….. FXP/NF Itinerary Pricing for Exempt Taxes ………………….……………………… FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW Display Lowest fare for an Itinerary………………………………………… FXL Display lowest Available for an Itinerary…………………………………… FXA

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Insert /Update TST Information (Cryptic Entries) Create Manual TST………………………………………………………… TTC Specific passenger…………………………………………………………… TTC/P2 Specific passenger & segments……………………………………………. TTC/P2/S2,5 Add selling indicator ………………………………………………… TTK/SSITI Specific TST………………………………………………………………… TTK/T2/SSITI Add Baggage allowance…………………………………………………… TTK/A20K Specific TST………………………………………………………………… TTK/T2/A20K Specific TST & Line………………………………………………………… TTK/T2/L2/A20K Add Fare Base……………………………………………………………… TTK/BYEE4M Specific TST………………………………………………………………… TTK/T2/BKEE4M Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M Add not Valid before & after………………………………………………… TTK/V12FEB12MAR Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR Add not valid after only………………………………………………………. TTK/VXX12MAR Specific TST………………………………………………………………… TTK/T2/VXX12MAR Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR Add not valid before only…………………………………………………….. TTK/V12FEB Specific TST………………………………………………………………… TTK/T2/V12FEB Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB Add Market/Net Fare Amount……………………………………………… TTK/NF-1800 Specific TST………………………………………………………………… TTK/T2/NF-1800 Add Tour code for Non Infant...... FT PAX NRQ01800/DOHR002 Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002 Specific passenger…………………………………………………………… FT PAX NRQ01800/DOHR002/ P2 Specific passenger & segments…………………………………………….. FT PAX NRQ01800/DOHR002/ P2/S2,5 Payment for Non Infant (Publishes Fare)………………………………….. FP PAX CASH Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes) Payment for Infant (Published Fare )………………………………………. FP INF CASH Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes) Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2 Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5 Commission ………………………………………………………………… FM 7 Specific passenger…………………………………………………………… FM 7/P2 Specific passenger & segments……………………………………………. FM 7/P2/S2,5 Validating Carrier…………………………………………………………… FV QR Specific passenger…………………………………………………………… FV QR/P2 Specific passenger & Segments……………………………………………. FV QR/P2/S2,5 Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS Specific passenger…………………………………………………………… FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00 Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00 Specific TST………………………………………………………………… TTK/T2/F800.00 Update/Add Tax………………………………………………………………. TTK/X100YR Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00

235 Amadeus Qatar Training Services

Additional amount as Total (Reissue)……………………………………… TTK/T500.00 No Additional cost (Reissue)……………………………………………… TTK/T0.00 Delete specific Tax # 3………………………………………………………. TTK/X3 Add new Tax………………………………………………………………… TTK/X100YR Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected) Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction) Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction) Fare calculation……………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override…………………………………………………… TTK/CBUILD Specific TST…………………………………………………………………. TTK/T2/CBUIL

Printing Ticket Basic entry to print ticket...... TTP Verify if ticket can be issue...... TTP/TKT Issue ticket for specific TST...... TTP/T2 Issue ticket for specific passenger...... TTP/P2 Issue ticket for specific segments...... TTP/S2,5 Issue ticket for specific segments and TST...... TTP/S2,5/T2 Issue ticket for specific segments and passenger...... TTP/S2,5/P2 Issue ticket for All INFANT...... TTP/INF Issue ticket for All NON INFANT...... TTP/PAX Override Validating carrier...... TTP/V*QR

Display Electronic Ticket Record Display e-ticket record from PNR...... TWD Display e-ticket record from PNR and refer FA/FHE...... TWD/L7 Display e-ticket record using ticket number outside PNR...... TWD/TKT157- 4800154678

Voiding an Electronic Ticket Record STEP 1: Display e-ticket record

IN PNR TWD TWD/L7

OUT SIDE PNR TWD / TKT157-4800154678

STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket

TWX

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Refunding an electronic ticket UNTILISED E-TCKET

STEP 1: Display refund record

TRF 157- 4800154678

STEP2 : Insert cancellation / refund charges

TRFU/CP100A (Amount QAR 100 as per airline advised)

STEP 3: Process the refund

TRFP

Reprint ITR Reprint ITR...... ITR/L5 (Refere FA line number) Reprint ITR for specific passenger...... ITR/L5/P2 (Refere FA line number) Reprint Agent Coupon...... TTR/L5/C-I (Refere FA line number) Send ITR by e-mail...... ITR-EMLA/L5 (Refere FA line number) Display ITR on screen...... ITRD/L5 (Refere FA line number)

Document Report Display Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1 Item Sales report for the past period………………………………………. TJI/SOF/H-1 Summary Sales report for the period before the past period……………. TJS/SOF/H-2 Item Sales report for the period before the past period………………….. TJI/SOF/H-2 Daily Summary Sales report for current date……………………………… TJD/SOF Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL Daily Query Sales report for current date…………………………………. TJQ/SOF Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300

Amadeus Qatar W.L.L Help Desk: 44483817- 819

Al Darwish Engineering Building Extranet: www.amadeus-qatar.comU U

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