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Airline Industry and Generation Z (Case of Croatia Airlines)
AIRLINE INDUSTRY AND GENERATION Z (CASE OF CROATIA AIRLINES) Vuković, Tena Undergraduate thesis / Završni rad 2020 Degree Grantor / Ustanova koja je dodijelila akademski / stručni stupanj: RIT Croatia / RIT Croatia Permanent link / Trajna poveznica: https://urn.nsk.hr/urn:nbn:hr:229:928395 Rights / Prava: In copyright Download date / Datum preuzimanja: 2021-09-26 Repository / Repozitorij: RIT Croatia Digital repository - Rochester Institute of Technology RIT Croatia AIRLINE INDUSTRY AND GENERATION Z (CASE OF CROATIA AIRLINES) Tena Vuković Mentor: Joseph Kevin Walker Senior Capstone Project Hospitality and Tourism Management Dubrovnik, 2020 Abstract This research effort addressed a number of issues associated with Gen Z fliers: how do they perceive various elements of the flying experience and are they satisfied with the flying experience provided by Croatian Airlines, an airline employing a hybrid airline business model. Kano and SERVQUAL models were combined to determine the meaning of flying elements and a SERVQUAL evaluation determined Gen Z’s satisfaction with Croatian Airlines. The results indicated that when considering flying elements some differences exist between more frequent and infrequent fliers, with more frequent fliers expecting more from airlines. The results also suggest that Gen Z is largely satisfied with Croatian Airline’s offer with specific areas of improvement possible. Key words: full - service carrier, low - cost carrier, hybrid airline, Generation Z, customer satisfaction, service quality 2 Passenger Airline Industry: Overview The airline industry has always been dynamic. In the last two decades, the driving factors of the development in the industry were technological progresses and market liberalisations (Wittmer & Bieger, 2011). However, other factors, such as organizational structure, finance, competition and consumer demand continue to affect the air transportation system as well (Tam & Hansman, 2003). -
Future Aviation Biofuel Analysis Using the Biomass Scenario Model
Future Aviation Biofuel Analysis Using The Biomass Scenario Model Emily Newes National Renewable Energy Laboratory CAAFI Biennial General Meeting December 5, 2018 NREL/PR-6A20-72865 Overview Today’s talk will: • Provide a brief overview of the Biomass Scenario Model (BSM) • Summarize findings from two articles that use the BSM to explore potential future aviation biofuels scenarios. – Newes, E., J. Han, and S. Peterson. “Potential Avenues for Significant Biofuels Penetration in the U.S. Aviation Market.” Golden, CO: National Renewable Energy Laboratory, 2017. http://www.nrel.gov/docs/fy17osti/67482.pdf. – Lewis, K., E. Newes, S. Peterson, M. Pearlson, E. Lawless, K. Brandt, D. Camenzind, et al. “U.S. Alternative Jet Fuel Deployment Scenario Analyses Identifying Key Drivers and Geospatial Patterns for the First Billion Gallons.” Biofuels, Bioproducts and Biorefining, Accepted 2018. https://doi.org/10.1002/bbb.1951. NREL | 2 Overview of the BSM The BSM models the bioeconomy SUPPLY CHAIN Feedstock Feedstock Conversion Distribution End Use Production Logistics Consumer Choice (long-term) Feedstock Logistics Module Conversion Module q Fuels: vehicle choice q 2 logistics systems q 15 conversion platforms q Power: retail market structures q Cost breakdowns q 3 development stages q Chemicals: rules / standards for q Transportation distance q 5 learning attributes labeling q Land eligibility q Cascading learning curves q Project economics q Industry growth and investment dynamics q Fuels, products, chemicals Consumer Choice (short-term) q Biofuel, -
Sep 0 1 2004
AEROSPACE MERGERS AND ACQUISITIONS FROM A LEAN ENTERPRISE PERSPECTIVE by JUNHONG KIM B.S., Chemical Engineering Seoul National University (1998) SUBMITTED TO THE SYSTEM DESIGN AND MANAGEMENT PROGRAM IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF SCIENCE IN ENGINEERING AND MANAGEMENT at the MASSACHUSETTS INSTITUTE OF TECHNOLOGY June 2004 @0 2004 Junhong Kim. All rights reserved The author hereby grants to MIT permission to reproduce and to distribute publicly paper and electronic copies of this thesis document in whole or in part. Signature of Author......... ........................ Junhong Kim /ste7&Ies 'and Management Program February 2004 Certified by ... .........I . ...................... Joel Cutcher-Gershenfeld Executive Director, Engineering Systems Learning Center Senior Research Scientist, Sloan School of Management Accepted by ....................................................... -........................... Thomas J. Allen Co-Director, LFM/SDM Howard W. Johnson Professor of Management r A c c ep te d b y ............................. ......... ............................................................................................ David Simchi-Levi Co-Director, LFM/SDM MASSACHUSETTS INSTITUTE| Professor of Engineering Systems O.F TENL GYL.J SEP 0 1 2004 BARKER LIBRARIES Room 14-0551 77 Massachusetts Avenue Cambridge, MA 02139 Ph: 617.253.2800 MITL-ibries Email: [email protected] Document Services http://Iibraries.mit.eduldocs DISCLAIMER OF QUALITY Due to the condition of the original material, there -
Cabin Air Quality on Non-Smoking Commercial Flights: a Review of Published Data on Airborne Pollutants
CABIN AIR QUALITY ON NON-SMOKING COMMERCIAL FLIGHTS: A REVIEW OF PUBLISHED DATA ON AIRBORNE POLLUTANTS Ruiqing Chen1, Lei Fang2, Junjie Liu1, Britta Herbig3, Victor Norrefeldt4, Florian Mayer4, Richard Fox5 and Pawel Wargocki2* 1 Tianjin Key Laboratory of Indoor Air Environmental Quality Control, School of Environmental Science and Engineering, Tianjin University, China 2 International Centre for Indoor Environment and Energy, Department of Civil Engineering, Technical University of Denmark 3 LMU University Hospital Munich, Institute and Clinic for Occupational, Social and Environmental Medicine, Germany 4 Fraunhofer Institute for Building Physics IBP, Holzkirchen Branch, Germany 5 Aircraft Environment Solutions Inc., USA * Corresponding author: email [email protected] Abstract We reviewed 47 documents published 1967-2019 that reported measurements of volatile organic compounds (VOCs) on commercial aircraft. We compared the measurements with the air quality standards and guidelines for aircraft cabins and in some cases buildings. Average levels of VOCs for which limits exist were lower than the permissible levels except for benzene with average concentration at 5.9±5.5 μg/m3. Toluene, benzene, ethylbenzene, formaldehyde, acetaldehyde, limonene, nonanal, hexanal, decanal, octanal, acetic acid, acetone, ethanol, butanal, acrolein, isoprene and menthol were the most frequently appearing compounds. The concentrations of SVOCs (Semi-Volatile Organic Compounds) and other contaminants did not exceed standards and guidelines in buildings except for the average NO2 concentration at 12 ppb. Although the focus was on VOCs, we also retrieved the data on other parameters characterizing cabin environment. Ozone concentration averaged 38±30 ppb below the upper limit recommended for aircraft. The outdoor air supply rate ranged from 1.7 to 39.5 L/s per person and averaged 6.0±0.8 L/s/p (median 5.8 L/s/p), higher than the minimum level recommended for commercial aircraft. -
2016 Environmental Report
Build Something Cleaner The Boeing Company 2016 Environment Report OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX About The Boeing Company Total revenue in For five straight Currently holds 2015: $96.1 billion years, has been 15,600 active named a top global patents around Employs 160,000 innovator among the world people across the aerospace and United States and in defense companies Has customers in more than 65 other 150 countries countries Established 11 research and For more than a 21,500 suppliers development centers, decade, has been and partners 17 consortia and the No.1 exporter around the world 72 joint global in the United States research centers OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX At Boeing, we aspire to be the strongest, best and best-integrated aerospace-based company in the world— and a global industrial champion—for today and tomorrow. CONTENTS Our Approach 2 Design and Development 18 Manufacturing and Operations 28 In Service 38 End of Service 46 Jonathon Jorgenson, left, and Cesar Viray adjust drilling equipment on the 737 MAX robotic cell pulse line at Boeing’s fab- rication plant in Auburn, Washington. Automated production is helping improve the efficiency of aircraft manufacturing. (Boeing photo) 1 OUR APPROACH DESIGN AND DEVELOPMENT MANUFACTURING AND OPERATIONS IN SERVICE END OF SERVICE APPENDIX As Boeing celebrates Our Approach its first century, we are looking forward to the innovations of the next 100 years. We are working to be the most environmentally progressive aero- space company and an enduring global industrial champion. -
Global Production of Second Generation Biofuels: Trends and Influences
GLOBAL PRODUCTION OF SECOND GENERATION BIOFUELS: TRENDS AND INFLUENCES January 2017 Que Nguyen and Jim Bowyer, Ph. D Jeff Howe, Ph. D Steve Bratkovich, Ph. D Harry Groot Ed Pepke, Ph. D. Kathryn Fernholz DOVETAIL PARTNERS, INC. Global Production of Second Generation Biofuels: Trends and Influences Executive Summary For more than a century, fossil fuels have been the primary source of a wide array of products including fuels, lubricants, chemicals, waxes, pharmaceuticals and asphalt. In recent decades, questions about the impacts of fossil fuel reliance have led to research into alternative feedstocks for the sustainable production of those products, and liquid fuels in particular. A key objective has been to use feedstocks from renewable sources to produce biofuels that can be blended with petroleum-based fuels, combusted in existing internal combustion or flexible fuel engines, and distributed through existing infrastructure. Given that electricity can power short-distance vehicle travel, particular attention has been directed toward bio-derived jet fuel and fuels used in long distance transport. This report summarizes the growth of second-generation biofuel facilities since Dovetail’s 2009 report1 and some of the policies that drive that growth. It also briefly discusses biofuel mandates and second-generation biorefinery development in various world regions. Second generation biorefineries are operating in all regions of the world (Figure 1), bringing far more favorable energy balances to biofuels production than have been previously realized. Substantial displacement of a significant portion of fossil-based liquid fuels has been demonstrated to be a realistic possibility. However, in the face of low petroleum prices, continuing policy support and investment in research and development will be needed to allow biofuels to reach their full potential. -
Aerospace Action Plan Progress Report
QUEENSLAND AEROSPACE 10-Year Roadmap and Action Plan PROGRESS REPORT By 2028, the Queensland aerospace industry will be recognised as a leading centre in Australasia and South East Asia for aerospace innovation in training; niche manufacturing; maintenance, repair and overhaul (MRO); and unmanned aerial systems (UAS) applications for military and civil markets. Launch Completion 2018 2028 International border closures due to COVID-19 had a dramatic impact on the aerospace industry in Queensland, particularly the aviation sector. Despite this temporary industry downturn, the Queensland Government has continued to stimulate the aerospace industry through investment in infrastructure, technology and international promotion. I look forward to continuing to champion Queensland aerospace businesses, taking the industry to new heights. The Honourable Steven Miles MP DEPUTY PREMIER and MINISTER FOR STATE DEVELOPMENT Case study – Queensland Flight Test Range in Cloncurry The Queensland Government has invested $14.5 million to establish the foundation phase of a common-user flight test range with beyond visual line of sight capabilities at Cloncurry Airport. The Queensland Flight Test Range (QFTR) provides a critical missing element in the UAS ecosystem for industry and researchers to test and develop complex technologies. Operated by global defence technology company QinetiQ, the QFTR supports the Queensland Government’s goal of establishing the state as a UAS centre of excellence and a UAS leader in the Asia-Pacific region. Inaugural testing at QFTR was completed by Boeing Australia in late 2020. Director of Boeing Phantom Works International Emily Hughes said the company was proud to be the first user of the site and would take the opportunity to continue flight trials on key autonomous projects. -
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August 2008 | Volume VII, Issue IV www.boeing.com/frontiers The Weapons Program team at Boeing is reinventing itself to better meet emerging warfighter needs. August 2008 Volume VII, Issue IV BOEING FRONTIERS ON THE COVER: Mike Dour performs final-assembly tasks on a Small Diameter Bomb in St. Charles, Mo. RICHARD RAU PHOTO COVER STORY RICHARD RAU PHOTO BULLSEYE | 12 Otis Stith uses ergonomic handling equipment to move a Joint Direct Attack Munition tailkit from the St. Charles, Mo., assembly line to the packaging area. He’s a member of the newly formed Weapons Programs organization, which is reinventing itself to better meet warfighter needs and deliver even greater capabilities to U.S. and allied forces. FEATURE STORY | 50 Rich history, strong future Turkey reveres its storied past as it moves confidently into a technologically capable, global future. With 65 percent of its population age 34 and under, the country is working to develop a tech-savvy work force. That’s important to Boeing, which is undertaking a cross-enterprise approach to doing business in this market—the home to customers in both the commercial and defense segments. BOEING FRONTIERS AUGUST 2008 3 Contents BOEING FRONTIERS A clean handoff | 22 In July, the first P-8A Poseidon achieved “factory complete” status as workers at the Boeing Commercial Airplanes factory in Renton, Wash., rolled it off the moving assembly line. Now, Integrated Defense Systems teammates will com- plete systems integration and functional checks. A load of assistance | 27 Boeing Commercial Airplanes’ structures engineer- ing team was spread thin supporting several development programs. -
Computational Aerodynamic Analysis of Blended Wing Body Mav Design
IJRET: International Journal of Research in Engineering and Technology eISSN: 2319-1163 | pISSN: 2321-7308 COMPUTATIONAL AERODYNAMIC ANALYSIS OF BLENDED WING BODY MAV DESIGN Md. Akhtar khan1, Arjun Jagini2 1Assistant Professor, Department of Aerospace Engineering, GITAM University, Hyderabad 2Analyst, emug technologies Limited, Hyderabad Abstract The Blended Wing Body (BWB) configuration has the potential to change the way subsonic transport airplanes are designed. In the past ten years, fuel efficiency and noise reduction have become the two biggest challenges for aircraft manufacturers. This paper deals with the computational aerodynamic analysis of a BWB airplane at subsonic speeds using Ansys CFD as a simulation tool and ICEM CFD as a modeling tool. The study will focus on the aerodynamic characteristics such as the pressure, velocity variation over the body at different angle of attack. We are also calculating the aerodynamic efficiency (lift force to drag force ratio) so that we can compare the performance of a BWB aircraft with a conventional aircraft. Keywords: Blended Wing Body (BWB), Hybrid Wing, Tetra Mesh, Square Cube Law, ICEM CFD ---------------------------------------------------------------------***-------------------------------------------------------------------- 1. INTRODUCTION important advantage is the increased useful passenger space. By far the greatest of these advantages is the relatively large The current design of transport aircraft has not changed increase in payload per unit span. However, the BWB significantly in the past few decades; rather incremental design also introduces a number of challenges such as the design optimization has taken place on each new generation vastly increased sensitivity to center of gravity position, of aircraft. Growing environmental concerns and fuel prices static stability issues and the manufacturing difficulty. -
Aviation Week & Space Technology
STARTS AFTER PAGE 34 Using AI To Boost How Emirates Is Extending ATM Efficiency Maintenance Intervals ™ $14.95 JANUARY 13-26, 2020 2020 THE YEAR OF SUSTAINABILITY RICH MEDIA EXCLUSIVE Digital Edition Copyright Notice The content contained in this digital edition (“Digital Material”), as well as its selection and arrangement, is owned by Informa. and its affiliated companies, licensors, and suppliers, and is protected by their respective copyright, trademark and other proprietary rights. Upon payment of the subscription price, if applicable, you are hereby authorized to view, download, copy, and print Digital Material solely for your own personal, non-commercial use, provided that by doing any of the foregoing, you acknowledge that (i) you do not and will not acquire any ownership rights of any kind in the Digital Material or any portion thereof, (ii) you must preserve all copyright and other proprietary notices included in any downloaded Digital Material, and (iii) you must comply in all respects with the use restrictions set forth below and in the Informa Privacy Policy and the Informa Terms of Use (the “Use Restrictions”), each of which is hereby incorporated by reference. Any use not in accordance with, and any failure to comply fully with, the Use Restrictions is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum possible extent. You may not modify, publish, license, transmit (including by way of email, facsimile or other electronic means), transfer, sell, reproduce (including by copying or posting on any network computer), create derivative works from, display, store, or in any way exploit, broadcast, disseminate or distribute, in any format or media of any kind, any of the Digital Material, in whole or in part, without the express prior written consent of Informa. -
Everett 16 Unit Rooming House Offering
EVERETT 16 UNIT ROOMING HOUSE OFFERING Paragon Real Estate Advisors is proud to exclusively list for sale the 2414 Hoyt Avenue, a 16 Unit Rooming House located in the desirable Bayside neighborhood of Everett. The property is located one-minute north of downtown Everett. With a walk score of 91, the buildings location is considered a walker’s paradise which means almost all daily activities can be done by foot with plenty of reachable amenities in downtown Everett. The property is currently operated as a 16 unit rooming house. The property has development upside with its dense multi-family zoning as well as potential value add opportunities such as raising rents to market and/or renovating units to achieve higher returns. NAME Everett 16 Unit Rooming House ADDRESS 2414 Hoyt Ave, Everett WA 98201 UNITS 16 BUILT 1910 SQUARE FEET 5,604 Gross Square Feet PRICE $820,000 PRICE PER FOOT $146 CURRENT GRM/CAP 8.5/6.4% MARKET GRM/CAP 8.0/6.8% LOT SIZE 6,098 Square Feet ZONING R4 - Proposed Urban Residential INVESTMENTHIGHLIGHTS 2 blocks from Downtown Everett Walks Score of 91 - Walker’s Paradise Upside in raising below market rents with unit updates Future development potential with dense multi-family zoning (buyer to verify) Attractive rental rates Accessible parking LOCATION HIGHLIGHTS Everett is the county’s largest city and sits on the shores of Port Gardner Bay with views of the Olympic Mountain range and the Puget Sound. The city’s diverse economy continues to strengthen and is positioned for robust growth and innovation. -
Aviation Suzanne Pinkerton
University of Miami Law School Institutional Repository University of Miami Inter-American Law Review 9-1-1978 Aviation Suzanne Pinkerton Follow this and additional works at: http://repository.law.miami.edu/umialr Recommended Citation Suzanne Pinkerton, Aviation, 10 U. Miami Inter-Am. L. Rev. 530 (1978) Available at: http://repository.law.miami.edu/umialr/vol10/iss2/11 This Report is brought to you for free and open access by Institutional Repository. It has been accepted for inclusion in University of Miami Inter- American Law Review by an authorized administrator of Institutional Repository. For more information, please contact [email protected]. LAWYER OF THE AMERICAS AVIATION REPORT SUZANNE C. PINKERTON* United Nations In September 1977, the International Civil Aviation Organization (ICAO) held its Twenty-second Assembly. Among the resolutions adopted was Resolution A 22-16,1 in which the Assembly requested those member states which had not previously done so, to become parties to the Conven- tion for the Suppression of Unlawful Seizure of Aircraft (Hague, 1970)2 and the Convention for the Suppression of Unlawful Acts against the Safety of Civil Aviation (Montreal, 1971).1 On November 3, 1977, the United Nations General Assembly, in response to the concern voiced by the ICAO, adopted by consensus Resolution 32/84 on the safety of international civil aviation. In adopting the resolution the General Assembly reaffirmed its condemna- tion of aerial hijacking and other interference with civil air travel. Two days earlier the Special Political Commitee had approved, by consensus, the resolution in draft form? In its final form, Resolution 32/8 is divided into five paragraphs.