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Part 2 – Ticketing

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Part 2 – Ticketing DATA APPLICATION - OPTIONAL SERVICES RESERVATIONS, TICKETING, REPORTING, ACCOUNTING and SETTLEMENT The information contained in this document is the property of ATPCO. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means; mechanical, photocopying, recording, or otherwise, without the prior written permission of ATPCO. Under the law, copying includes translating into another language or format. Legal action will be taken against any infringement Copyright ©2007 by Airline Tariff Publishing Company All rights reserved. DATA APPLICATION - OPTIONAL SERVICES RESERVATIONS, TICKETING, REPORTING, ACCOUNTING & SETTLEMENT Table of Contents 1.0 RESERVATIONS........................................................................................................................................................................... 4 1.1 Availability ................................................................................................................................................................................. 5 1.2 Booking Optional Services ......................................................................................................................................................... 6 1.2.1 Booking Flight Related Services with Existing SSR .......................................................................................................... 7 1.2.2 Booking Flight Related Services with no Existing SSR ..................................................................................................... 8 1.2.3 Booking Non-Flight Related Services ................................................................................................................................ 9 1.3 Payment/ Entitlement for Optional Services............................................................................................................................. 10 1.4 Delivery of Optional Services ................................................................................................................................................... 11 2.0 TICKETING ................................................................................................................................................................................. 12 2.1 Electronic Miscellaneous Document Ticketing Method........................................................................................................... 13 2.1.1 Electronic Miscellaneous Document ................................................................................................................................ 13 2.1.2 Issuance and Association .................................................................................................................................................. 14 2.1.3 Travel Agency Processes .................................................................................................................................................. 18 2.1.4 Consumption of the Service .............................................................................................................................................. 21 2.1.5 Taxation ............................................................................................................................................................................ 22 2.1.6 Fare Calculation Area ....................................................................................................................................................... 23 2.1.7 Credit Card Form of Payment ........................................................................................................................................... 24 2.1.8 Reconciliation of the Ticket to the Delivery of the Service.............................................................................................. 25 2.1.9 EMD Exchange/ Reissue and Refunds ............................................................................................................................. 26 2.1.10 EMD Data Element Matrix ............................................................................................................................................... 27 2.2 Carrier Fee Ticketing Method ................................................................................................................................................... 28 2.3 ‘Other’ Ticketing Method ......................................................................................................................................................... 30 3.0 SALES DATA REPORTING ....................................................................................................................................................... 31 3.1 IATA BSP Sales Reporting ...................................................................................................................................................... 32 3.1.1 DISH Reporting Standards ............................................................................................................................................... 33 3.1.2 Other Considerations for DISH Reporting ....................................................................................................................... 33 3.2 ARC CAT Reporting ................................................................................................................................................................ 34 3.3 Direct Reservations Reporting .................................................................................................................................................. 35 DATA APPLICATION - OPTIONAL SERVICES RESERVATIONS, TICKETING, REPORTING, ACCOUNTING & SETTLEMENT 3.4 Industry Sales Record ............................................................................................................................................................... 36 4.0 REVENUE ACCOUNTING ........................................................................................................................................................ 37 4.1 Revenue Accounting for EMDs ................................................................................................................................................ 37 4.2 Revenue Accounting for Carrier Fees ....................................................................................................................................... 38 5.0 INTERLINE BILLING AND SETTLEMENT ............................................................................................................................ 39 5.1 Interlining EMDs ...................................................................................................................................................................... 39 5.2 Coupon Prorate Calculation ...................................................................................................................................................... 41 5.3 Interlining Carrier Fees ............................................................................................................................................................. 43 Page 03 Revised 05August 2008 DATA APPLICATION - OPTIONAL SERVICES RESERVATIONS, TICKETING, REPORTING, ACCOUNTING & SETTLEMENT 1.0 RESERVATIONS The reservations process covers the initial request and booking for the Optional Service, followed by the appropriate messaging of Passenger Name Record information to down-line systems which require the information to deliver the right service to the right passenger at the right time. The reservations process comprises two entities, namely: Booking Source: the entity initiating the reservation (for example Amadeus, Galileo, Sabre, Worldspan, airline) Member: the airline upon whose product the reservation is being made (for example Air France, Continental Airlines) The following types of service can be priced within the ATPCO record, and this following table gives a brief summary of how each type relates to reservations and ticketing: Pricing Reservation Considered Ticketing Method Flight Related Service Flight Related Associated Ticket Related Service with Itinerary * Flight Related Standalone Ticket Related Service no Itinerary * Non-Flight Related Standalone Fare Related Service Non-Flight Related Carrier Fee on ET Merchandise Non-Flight related Standalone * Both are coded as ‘Ticket Related’ The following processes are described as part of the Reservations process: (1) Availability (2) Booking (3) Payment/ Entitlement (4) Delivery Page 04 Revised 05August 2008 DATA APPLICATION - OPTIONAL SERVICES RESERVATIONS, TICKETING, REPORTING, ACCOUNTING & SETTLEMENT 1.1 Availability Prior to booking the Optional Service, the Booking Source may filter down the number of Optional Services being displayed based on the passenger itinerary, which may already be known. In order to facilitate this, airlines are able to file a value in DEI503 in Chapter 2 of the Standard Schedules Information Manual (SSIM) which indicates that there are Optional Services available on the flight requested. The current values are as follows: 1 Movie 2 Telephone 3 Telex 4 Audio programming 5 Television 6 Reservation booking service 7 Duty Free sales 8 Smoking 9 Non-smoking 10 Short Feature Video 11 No Duty Free sales 12 In-seat power source 13 Internet access 14 E-Mail 15 In-seat Video Player/Library 16 Lie-flat seat 17 Optional Services Value ‘17’ will direct the pricing engine/
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